Gallinelli Plumbing was a complete nightmare to deal with on multiple levels:
1) Almost all tasks that Gallinelli Plumbing performed needed to be redone two or three times due to shoddy work. For example:
-Boiler- Boiler gas levels needed to be adjusted multiple times as it was extremely loud. The pipes attached to the boiler did not bleed air correctly. Due to this problem the boiler also shut down with a hard error less than 2 months of being installed.
-Kickspace heater: we requested a kickspace heater be installed under some new kitchen cabinets. Unfortunately this was installed wrong location and required a disconnect/reinstall to put it in the proper location.
-Utility sink - upon installation the utility sink did not drain properly. Gallinelli deemed that the sink needed to be raised which required a second visit.
-Washer/Dryer hookups: hammer arrestor valves were not installed and pipes were not secured properly and rattle throughout the house
2) Gallinelli damaged our home during the work and has refused to acknowledge any responsibility
The plumber that Gallinelli sent destroyed bathroom tile during his work at our home. We had a general contractor who explicitly told Gallinelli's plumber to be careful with any of the bathroom tile since it was original tile from when the house was built. Instead, the plumber ignored that advice and carelessly destroyed tile.
Gallinelli's plumber also ruined bathroom floor tile by stepping off the protective plywood and onto the floor while the tile had not yet dried. This was another instance in which he blatantly disregarded instructions not to step on the floor tile as it was drying. Gallinelli still refuses d to acknowledge any responsibility of wrongdoing despite witnesses seeing them cause damage.
3) Refusal to acknowledge any wrongdoing or shoddy work
Despite all the problems we have encountered, Gallinelli refuses to acknowledge any wrongdoing or make a good faith attempt to perform acceptable work.
Regarding the damaged caused in our home, we have repeatedly asked Gallinelli to provide their insurance info so we can submit a claim. Gallinelli has refused and has decided to blame everyone else instead.
Every time we call Gallinelli to have them fix problems they have caused all we hear are excuses.
For example, Gallinelli installed a tub spout incorrectly and is still loose. When asked Gallinelli just claimed that it was too long.
During another instance we called them to look at the boiler they installed when it shut down unexpectedly with a hard error. Gallinelli did not return our calls that day, forcing us to consult with another plumber. The day after Gallinelli threatened that our warranty would be void. We were rudely told that we were out of luck and they wouldn't return calls on the weekend or nights, even with two small children living in our house. This was especially frustrating, because they would have diagnosed the problem over the phone by having us go through the screen prompts on the boiler.
4) Excess billing
Gallinelli has tried to bill us for the extra visits for when they try to show up for a second or third time for a shoddy job.
You cannot trust Gallinelli plumbing's integrity or work. We have never had an experience like this before with skilled tradespeople. Despite the tens of thousands of dollars we have spent, we have been left with substandard work, excuses, and frustration.
