Witch City Plumbing & Heating

Wanted to give some props to WCP. I have recently used them twice. A few months ago, my boiler stopped working. I brought in three companies for estimates. The first two told me my boiler was dead and promptly wrote me estimates for ~$8k. WCP showed up, drained something, and it's been working fine ever since.

So I called them back the other day when my garbage disposal stopped working. They could have shown up, told me it was fried, and charged me for a new one. Turns out they removed some glass that fell down the drain and all is well.

These guys have been honest with me and I will call them for all my plumbing and heating needs!

Their plumbers seem great. Mike is definitely an expert in his field and goes the extra mile to do things the right way. John also clearly knows what he's doing, but as the business owner, seemed rushed to get in and out and I don't think his work was as refined as Mike's.

My biggest issue with them is their office staff. They do not return phone calls or emails, no matter how urgent or what the subject is. It took me about 10-12 phone calls just to pay them. Unfortunately, about a week after the project finished, we started having issues, most notably a leaking dishwasher and frozen pipes. Despite several calls, I never heard back from them. I fixed these issues myself, but considering I paid a lot of money for their services, I wasn't happy about this. I also worry about other quality issues propagating.

Price seemed high, but my GC insisted on them. Getting them on the schedule was difficult and we saw project delays as a result.

They were doing work in my neighborhood last May so I asked them to give me an estimate on a new boiler and hot water heater.  The owner looked at the job and said he would get back to me.  It's now the end of August and not a word.  They might be good plumbers, but they are lousy businessmen.

Have used them a couple of times for my heat and have been impressed by the level of service and hard work ethic. Very personable office staff and technicians - never made me feel stupid or uncomfortable, very approachable and easy to talk to. We were having problems with getting my heat back on and couldn't figure it out - came late at night and did not give up until they solved the problem. Very impressed and highly recommend!