Best Plumbing Services in Lubbock, TX

They did a great job replacing two external faucets.  
I called when they were very busy, and was told that they would hopefully get to me on Monday.  They called Monday and were able to come out.  It took less than an hour, and the plumber was respectful and kind.

Just moved into a new place which unfortunately had a number of small plumbing problems. Called and was asked by the lady on the phone when would work best for me. Had a plumber, Jeremy, in my house within literally 30min of the call. Jeremy was extremely pleasant and quickly took a look at our sink, garbage disposal, washing machine and shower that all required attention. He offered a few options for what we could do to fix the problems and then gave a very reasonable quote. He followed through on everything, did a fantastic job and charged us exactly what he quoted. He left the house clean in the areas he worked. One of the best plumbing experiences I have had in a long time. I will use Comfort Masters again if needed and will recommend them to my friends in the area.

I just want to share our experience with Bruce Thorton Heating and Air.  On Friday, July 1st, a technician came out to fix my boyfriend's, 78 year old mother's, air conditioner. They gave her an estimate on replacing the entire unit but it was VERY EXPENSIVE, so she asked them just to please fix it.  It was low on Freon and the fan motor had to be replaced.  The tech rushed through this job and left around 6.  He did not double check his work or even try to stick around to see if it would work properly.  IT DID NOT.  The condenser was leaking Freon so just a couple of hours after the tech left the unit stopped cooling.  When we contacted them first thing Saturday morning to ask for help we were told that it was a holiday weekend and no one could come out until the next Tuesday.  Once again we are talking about a 78 year old woman who is having to endure TRIPLE DIGIT temperatures for the next three days.  They couldn't have cared less.  On Tuesday a tech came out, found the problem, then said that the part was in Midland and he couldn't get it until 11 am on Wednesday.  My boyfriend even asked if there was any way he could go to Midland and pick up the part.  The tech said no they won't sell it to the public.   Wednesday, after 11am, when the tech did not show up my boyfriend called the BTAC office and was told they could not find anything on the schedule!!!  After getting very upset and rude with the employee someone finally agreed to come out, but ONLY if half of the bill from Friday (from the job that wasn't done properly to begin with) was paid up front.  This is the same bill they had agreed to take payments on previously.  My boyfriend's mother has been paying BTAC on an account for years and has NEVER NOT PAID. BTAC is the kind of company that has no problem leaving a 78 year old woman without air conditioning for SIX DAYS IN TRIPLE DIGIT HEAT.  They charged her $900.00 to NOT FIX her air...almost $500.00 of that was for 10lbs of Freon the cost them 12.50 per pound. I know for a fact that a 30lb cylinder of Freon cost $375.00....and this is Freon that leaked out right after the tech left because he did not stay long enough to check for leaks!  I am disgusted with the lack of compassion and ethics that BTAC has displayed on this job.

Took 3 days to respond to air conditioner repair with temps over 100°.

Not only does the owner not blame himself or his Incompetent 2 sons for ANYTHING, but he constantly allows them to go out of town when they are supposed to be on call, leaving customers stranded, and allows a convicted felon (of theft) to run his office. Don't even use this company as a last resort, you'll just end up getting in a yelling match with the owner and getting legal counsel to get your money back.

One star is too much. They have been stringing us along all week and still have not come out to do the repair work they agreed to do, and we have a deadline! They do not return calls, refuse to quote a firm price. Pricing changes daily!  Do not show up as promised.

Bluefrog no-showed our appointment.
No show, no call.
Since today is Friday, it will be Monday before we can get another plumber out.
We can't wash clothes, shower or even cook with no water, for the entire weekend.
DO NOT hire these guys. They simply do not care about your problem.