Best Businesses in Lubbock, TX

They did a great job replacing two external faucets.  
I called when they were very busy, and was told that they would hopefully get to me on Monday.  They called Monday and were able to come out.  It took less than an hour, and the plumber was respectful and kind.

I called Comfort Masters at 9:00 am. The lady answering the phone sounded pleased to help me.  SHE asked ME what would be a good time to send a tech  to my house. I had to smile. At 11:00 am Toby, AKA -HVAC Service/Sales Supervisor, arrived. Toby was very courteous and knowledgeable. He found the problem very quickly and described the issue well. A small service charge and he was on his way. Comfort Masters will be my only go to for HVAC repair/replacement in the future...even if I have to wait on them next time.

I have been a customer of BTAC for a little over a year and have been treated okay. I have a rental house in Lubbock and have counted on their services up until this month.  I had set up my rental on a preventative maintenance plan for 149.00 a year which basically includes a discount on call outs and service.  In reality its 149.00 for them to change my air filter and come up with other things to repair.  They would usually call me prior to going to my rental and call me PRIOR to doing any repairs since I would be responsible for paying for the repair so that I could authorize the charge.  Well this past month, they called me to see if I wanted to renew my preventative maintenance plan, which I told them I did not want.  According to Lori at BTAC, the front desk person called me again and wanted to schedule another air filter change so believing it was my final maintenance on the already paid plan I told them to go ahead and call the tenant to schedule the air filter change.  Knowing I had already declined the preventative maintenance renewal....she renewed it. The technician went to my rental and changed my filter and found something wrong at the house and no one called me to authorize the repair.  The repair was just done and a bill send to me without letting me know something was wrong.  Now I have a bill for 149.00 on a preventative maintenance plan I never wanted renewed, and another bill for 51.00 for a part I never knew needed to be repaired.  I called BTAC and spoke with Lori to voice my concern and of course she was uncompassionate and a Yes Ma'am company person defending the decisions of the person that renewed the preventative maintenance plan and the technician that performed the unauthorized repairs.  After speaking to her, she told me she would check with the manager to see what could be done and their solution was to removed the preventative maintenance plan and bill me at a higher rate for the service call and bill me at a higher rate for the repair.   Oh and after checking the price of the part they replaced at the discounted rate the part is listed at less than 30.00 and my discounted rate was 51.00.  I will definitely NEVER utilize this company again other than now since I am stuck paying for another year of preventative maintenance on something I never authorized.  This company has very bad customer service and bad business practices.  Beware and look elsewhere if you don't want to get tricked and stuck with a bill.

Took 3 days to respond to air conditioner repair with temps over 100°.

We were assigned Reese HTG &A/C by Sears Home Warranty, which is actually administered by Countrywide Home Warranty. The technician would call and say that he is on his way and then never show up. We called back and he was unreachable. We were told that WE were unreachable, but there were no missed calls on our cell phones or the answering machine where they had supposedly left a message. When we called them the next day, Katy said she knew nothing about it. We were not even on their schedule. Finally the technician came, said your Freon is low, supposedly filled the Freon and they called to set up appointment next week. Again next week, the technician called to say he is on his way, again no show. When we called the call would go to his voice mail. We finally switched to a different company.

One star is too much. They have been stringing us along all week and still have not come out to do the repair work they agreed to do, and we have a deadline! They do not return calls, refuse to quote a firm price. Pricing changes daily!  Do not show up as promised.

Bluefrog no-showed our appointment.
No show, no call.
Since today is Friday, it will be Monday before we can get another plumber out.
We can't wash clothes, shower or even cook with no water, for the entire weekend.
DO NOT hire these guys. They simply do not care about your problem.