Best Businesses in Lubbock, TX

Absolutely terrible customer service.

The receptionist went totally against what the instructions set up by the home owner to contact me for proposals. She was EXTREMELY incompetent and spent a week trying to contact him and he didn't answer because he is extremely busy. Only after a week did she reach out to me, late on a Friday afternoon. There was a reason why he had instructed them to go through me.

After I told her on the phone to go through me she got extremely rude and said that they would keep on contacting him. I understand to sign forms but this is just for proposals that I would be showing him.

Absolutely terrible.

After waiting over a week to have them set up a meeting to fix a leak on a propane gas line with each day telling me they would get right back to me I get a phone message saying it will be way into next week and that i might try someone else. My tenant has been without hot water for over a week and this plumbing company does this me? If they didn't want to handle it as they kept saying they would get out to look at it, why didn't they tell me last week. Never will I use this company and I will be sure to tell all my friends what happened with them!

Please do not waste your time with this company!! We had to use them because of our home warranty, but if we had known how awful they were, we would have just simply used another company.  We had a MAJOR water leak due to a busted pipe and they drug the process out for over 2 weeks!! Again, please do not use A-1 plumbing.

If I could do a no star rating I would. We called because our air conditioner was not cooling.  The company sent a technician and we thought it was fixed. Three days later we started having the exact same problem and the technician returned. Now we are one week out, and it's doing the same thing. After 2 visits this issue should have already been taken care of. Today when we called for the third time, Mr. Drum said it would be a week before they could send a service technician( it's 97 degrees) ... or you can call someone else. Apparently this issue was too difficult for them to figure out and they didn't value our business.

One star for parking like like this. If you're going to advertise on your vehicle at least have the common courtesy to park like this at the far end of the parking lot...

Called and talked to J (apparently Jessica). I told her my needs, gave her two telephone numbers and was told that the plumber would call to set up a time within the next couple of days. Two weeks have passed and no communication from her or anyone else, which I consider to be highly unprofessional. I do not plant to use a businesd that inprofessional.  I would rate them a 0 if it were available.