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Trojan Plumbing

Trojan Plumbing

Plumbing Service
4568 Rumsey Ave Oak Lawn, IL 60453

Description


Trojan Plumbing has the right equipment and quick response time to handle any plumbing situation or emergency. We offer emergency plumbing in Chicagoland area. We're available to respond to your call and certified home, commercial, and industrial plumbers that have the experience and training to be on-site quickly. We understand how stressed out you may be, which is why we will always show up promptly to resolve your problem. Trojan Plumbing is fully licensed, bonded, and insured. We are rated #1 in Chicagoland area by our clients. We offer Free estimates within our service area.

HISTORY


Established in 2011.
Trojan Plumbing Company was formed in 2011 by Troy and Michelle Koren. Troy began his plumbing career at the young age of 18. After relocating at 19, he continued plumbing for several companies. He strategically worked at companies that specialized in different aspects of the trade. Starting with service plumbing, then moving to residential new construction, then commercial new construction, finally circling back to service. Trojan Plumbing does, however, specialize in all other aspects of plumbing. We have worked on all Southside YMCA remodels, as well as built a majority of the Stan's Donut shops around the area. We have also plumbed the new north-side restaurant, Pork & Mindy's, as well as Wow Bao. Lest we forget the many many homes we have been a part of throughout the area. We also provide water damage and flood damage services.

ABOUT BUSINESS OWNER


Troy Koren, owner of Trojan Plumbing Company.

SERVICES


Reviews


John C.
John C.
01/07/2023 12:00:00 SA
Brandon did a nice job. The job was a little slow due to a lack of help. Brandon stuck with it and finished like a professionally. Second time I used Trojan, hope too never need them again but if I do I have their number.

Ari C.
Ari C.
04/12/2022 12:00:00 SA
I rarely write reviews here but I hope this one allows other folks to avoid this company.

I called Trojan back in January to come out and look at a sink attachment that had broken and a toilet that was taking a long time to fill. Not extremely pressing issues, but ones that needed to be fixed in the near future.

The plumber came out, he checked everything out, and told me he'd be ordering the parts and would provide me with an estimate of the work in the next few days.

It is now mid-April. That plumber never called me back. I've called the company at least twice a week seeking some kind of answer and the receptionists assure me that someone will get in touch shortly. They never do.

If you'd like for whatever your issue is to remain an issue while Trojan Plumbing ignores your calls and doesn't follow through on their work, this is definitely the company for you.

Now that I'm also in charge of my building's finances, I'm going to make sure that we don't use Trojan for the building either. They're not dependable and they don't seem to care about their customers at all.

If I could give zero stars (or negative ones) I would have done so.

Diane H.
Diane H.
10/27/2022
I called Trojan and they came out the next day. Brandon did a thorough walk through and addressed all my problems. He explained what needed to be done. He was very friendly, professional and knowledgeable. I was leaving to go out of town and needed to get the work done ASAP. Chris in the office called later that same day and gave me a quote. We agreed on a price and Bill and CJ came out a few days later. Very nice guys. They were very professional and knowledgeable. Bill explained everything they were going to do. The thing I was most impressed with was everyone made you feel comfortable with them being in your home. I would highly recommend Trojan Plumbing.

Raymond M.
Raymond M.
3/24/2021
I had a problem with sewer odor coming from my sump pump basin.
I contacted Trojan plumbing and after paying $95.00
They suggested pouring water and bleach into the basin, which didn't resolve the issue.
I contacted another plumbing service and they installed a radon mitigation basin cover and my problem was resolved.

Sherry K.
Sherry K.
02/01/2022 12:00:00 SA
This is the second time I needed to use Trojan for urgent repairs to the plumbing system at my home, both inside and out. Jason H. and crew responded to my call right away and were ready to go! Jason came out and located the source of the water within 5 minutes! He is a great leader, recognized the extent of the damage and knew what needed to be done! He was able to correct the problem in my home and get the source repaired, sump pump going and water draining from my home. Please, if you have plumbing needs, call Trojan Plumbing Company, Inc., and ask for Jason! His team will come out and handle your needs in a timely fashion.

Dr. Albert B.
Dr. Albert B.
2/16/2021
They are not cheap. Not many plumbers are. However, they are very good at what they do. I usually work with Jason and he has always fixed whatever issue I have. They must be good because its usually two or three days to get an appointment. I'll keep going with these guys.

Bob G.
Bob G.
5/30/2021
We had 4 old faucets replaced, and 2 slow bathroom drains addressed, they sent 2 guys so we weren't inconvenienced to home all day, very professional, clean & knowledgeable. Thank you Trojan Plumbing!

William M.
William M.
04/09/2021 12:00:00 SA
Today Michael from Trojan Plumbing responded to our service request and he couldn't have done a better job. Professional courteous and a nice guy too. This is my second time using Trojan Plumbing and I have to say they will always be the company I call. You should too.

Irene F.
Irene F.
12/15/2017
What a bunch of scammers ! I was quoted a different price verbally and not in paper , shouldn't have trusted JAsoN!!! He lied to me

And then all of a sudden no one can help me !!!!

Please use another business very untrustworthy !!!

Recorded line ? Lol who is the customer service rep ok dude small business . one office manager 3 employees . Scam  and I'm calling a family home business line number I'm not calling 4 seasons? And speaking to Jason on cell phones ???  Address issues and I use a name to protect my identity From retaliation .

bad for business .  I used rc Szabo Plumbing Service very reputable guys

People beware and read how he doesn't address the issue and blames another person ! What kind of business is this and after reading google reviews and other yelp reviews this guy obviously is used to trolling and creating fake reviews , read all his reviews and see he's a fake

Gina R.
Gina R.
5/18/2021
Thank you to Jason, Shane and his helper. They were able to fix my drain pipe in our bathtub. The cleaned up after themselves and while at work, they explained the finished work to me. Used them multiple times and will again. Customer service driven business.

Bob W.
Bob W.
10/27/2021
I needed a plumber to replace the shower mixing valve. I had no problem setting up an appointment. The guys who came out were able to complete the job in a little over an hour. Their work was clean and professional. I am very happy with their work quality.

Louise P.
Louise P.
12/29/2020
I had a clogged kitchen sink. They were able to squeeze me in between jobs. They showed up 15 minutes early, got text message updates on arrival and were finished in 40 mins! Very professional and knew I had a clog that required rodding the line to the basement. Because I tried to fix it myself  Quickly fixed the clog and I couldn't be happier with the service I received from the office to the plumbers who fixed my issue. Highly recommend!!!

Ron K.
Ron K.
12/16/2020
Had an issue with my ejector pump and they came out the next day. Turns out it was clogged from toilet paper and instead of switching it out they just cleaned it up and got it working. Easily could have switched it out for the extra money but I am thankful for their honesty and integrity. I will use them again for any future plumbing issues.

Ja B.
Ja B.
5/22/2020
My basement flooded this week.  Based on a facebook recommendation from the Moms of Beverly, I decided to call Trojan and 2 other companies.  I called Trojan 4 times, spoke to 2 different company reps who promised l would get a return call to arrange for a plumber to come and assess the problem.  A plumber finally called, but 16 hours later.  By then, a plumber from Captain Rooter had come to my home within an hour of my call, and installed a new sump pump.  It took less than 2 hours from the time l talked to the company rep, to the plumber completithe job.  By the time l heard from Trojan, the water was receding from my basement.  
     
   I appreciate your response.

Rebecca C.
Rebecca C.
06/03/2019 12:00:00 SA
Jason just finished up his third job at my new house! He is very punctual and does a thorough job. He has done different things around the house; he fixed a broken sewer line in the crawlspace, replaced plumbing under my sink and has even installed my garbage disposal. You can't beat the price and the friendly customer service. I am very happy with the service I have received from Trojan plumbing so far.
I plan on using them again when needed.

Leticia S.
Leticia S.
08/04/2021 12:00:00 SA
Responded immediately. Called them again to fix other problems ive been procrastinating. Very satisfied!

Kimber B.
Kimber B.
1/28/2021
So thankful for Mike  helping us out when our hot water heater went out. He went above and beyond. We were able to show him pictures and get his opinion. They did a great job, and we will definitely use them again if we ever have any plumbing needs.

Lori W.
Lori W.
4/25/2017
My water heater went out last night.  I called three plumbers.  Trojan called me back first.  Instead of rushing to come to my home to fix it, the person on the phone talked to me about shutting off the water and waiting until the morning to save me $350 for the after hours fee.  He gave me a quote on the phone (that was a comparable price) and promised someone would be out at 9 a.m.

The guys were here at 8:37 a.m. to replace the water heater, which they did quickly.  When they were turning the water back on, they said they thought water was on somewhere in the house and had me check my upstairs bathroom.  Sure enough, the bathtub faucet was on and I couldn't turn it off.  They fixed that, too, and were done before 10 a.m.  

Instead of running up my costs, they only did the repair work needed (replace the shower stem valve).  Then, they gave me a 50% discount on that work and a small credit on the overall bill.  I was VERY happy with the work and the cost.  I will definitely use Trojan for my future plumbing needs.  Thorough and quality job, friendly people, decent prices.  Can't beat that!

Cornell G.
Cornell G.
9/20/2017
EXCELLENT SERVICE from beginning to end!!  Good price, prompt arrival,  courteous and very professional work. I don't do it much, but I'm happy to finally work with a company I can
HIGHLY RECOMMEND!!

Julia M.
Julia M.
02/02/2019 12:00:00 SA
A burst pipe found me a new plumber. Trojan's owner got me scheduled on a Saturday, despite a backlog of 200 calls (polar vortex). The technician arrived two hours early, quickly located the issue, and both repaired the pipe and installed a shut-off valve. (Spot vulnerable due to outside water spigot.) Price for emergency service: very fair.

Trojan also has a remediation unit, and I'll be obtaining a quote.

The plumbing firm which previously had worked on the house? Couldn't come out until Monday, and located the shut-off valve so that it hits pipes (and doesn't completely shut off). That firm is history.

June L.
June L.
8/28/2018
We need someone to install new hot water heater, also replace  & install new ejector pump.

Husband decided to call 3 companies I vetted from my research. I used yelp, BBB & Angie's list. And yes, talked to friends.

I read reviews obviously b/c  it's important it be done right by an HONEST, professional, certainly competent, plumber but also we know it will be considerable cost given all that needs doing, and need to be prudent & smart about our choice.

Woman answer the phoned save us a quote of $850 to install hot water heater, $200 more than ANY other company (almost 300 more than one of them). When questioned, said that seems high compared to other plumbers & asked for her just to be sure & check, she said she would, someone would be back in touch.
No, no one was.

Next when asked about injector pump (yes, I stupidly insisted he call the next day, something HAD to be wrong given the volume of good..UM FAKE...reviews)-- he was then quoted $820 by same lady.
Still highest quote there as well. No surprise of course.

Now THAT ran $275 to $130 dollars above qualified --VERY highly regarded by all 3 checks!-- competition.
OH and let's be clear, those calls asking someone to get back to us.
Not one time done. Every other plumber great, just as expected.

These guys gotta NOT just be awful, but add in, their customer serivce, ignoring messages & promises to return calls, is unacceptable. They are nearby & I prefer using local companies, and I take all my research seriously so now I see it's not always reliable.

I will probably be hiring plumbers not too far away, but truly, heed my experience with them & know they obviously DO NOT CARE about customers.   BEWARE. There is NO way these reviews are all honest, absolutely NO way. Or we experienced an aberration that makes no sense & no, I do NOT think so.

So in the end, glad they opted to ignore us.
Their pricing is laughable but surely no more than they must be overall.

Antaash U.
Antaash U.
6/21/2018
After the service call, I was still having issues with the bathroom faucet that Joe had repaired.  After replacing the disk in the faucet, the shower had stopped working all together. I was forced to look elsewhere and called another plumber. He said that whoever had done the work clearly didn't understand the mechanics of the faucet and had permanent damaged it. He saw visible wrench marks on the parts and told me that there was no going back on the damage done. Now I am forced to replace the entire faucet and had to pay an additional service call. I wish Joe had been upfront about not knowing enough to fix the leaky bathtub faucet to spare me the additional headache and expense.

Update:  after updating my review, Troy the owner of the company personally reached out and profusely apologized for my poor experience with Joe. Troy did not want me walking away from their company with such a bad taste in my mouth and offered to rectify the problem personally. He sent out Jason, who has been with the company for 17 years along with an assistant. They came and assessed the problem and replaced the entire bathtub faucet and re-caulked the parts free of charge. They arrived in a very timely fashion, did the work cleanly and again were so apologetic for Joe's screw-up (who apparently is no longer with the company for similar complaints from other clients).  They will get back to me about how to proceed with the ceiling damage that occurred due to water leaking from the face plate that Joe had removed to do the original repair. Once that happens, I will certainly update my review yet again to a 5-Star review!

Thanks for going above and beyond Trojan!

Jackson C.
Jackson C.
11/09/2019 12:00:00 SA
I took time off work so they could come out during regular business hours and give us a quote for completely re-plumbing a building my wife and I are rehabbing. They came out and looked over the job and we discussed options. Afterwards, their rep (Jason I believe) said he would have us a quote in about 48 hours. After a couple of weeks and no quote, I called the company and inquired. The person on the phone apologized and said a quote would be forthcoming. It's been three weeks, and we still haven't seen anything. Trojan Plumbing wasted our time and cost us money by delaying our project.

C B.
C B.
08/11/2018 12:00:00 SA
I found Trojan Plumbing on Yelp and decided to contact them to address a few plumbing issues at our home. Tony was the plumber assigned and he was the absolute best! He was pleasant, friendly and explained everything he was doing and why it was necessary. He's exactly the type of person that puts you at ease and that has a trustworthy presence. In addition, the company also sends you a reminder and a notification when they are en route to the appointment. I highly recommend this company!

Oliver P.
Oliver P.
07/02/2017 12:00:00 SA
Jason scheduled me pretty quickly and was on time. The problems are quality of work and professionalism. In general quality of work was mediocre but not terrible. However in an 8-unit condo building we had a big leak into the 1st floor back hallway and storage area that started 6 months ago. There is a long outside drain set in concrete with a drain gate next to the building. About 6 months ago I asked Jason if the drain being clogged could be the reason for the leak. He said it looked fine. Now (6 months later) i ran out of other solutions to the leak and pulled the drain covers anyway. The drain was a mess and completely clogged. I tool 5 gallons of sludge/debris out of the trough and another 3 gallons out of the actual drain after rodding 25 ft. It runs great now and there has been no leak so far (though it hasn't rained hard yet). 6 months of leak and damage and stress could have been avoided. The professionalism issue happened 2 weeks ago. I had called Jason's office to schedule a visit. Jason called me that evening and told me to never act snippy and like such a dick to his secretary again. I had and have no idea what he is talking about, I told Jason I resented his call and thought it unprofessional. He said he would talk to his secretary and call me back, He never did.

We have paid Trojan $3005  over the course of about a year for several jobs. The date he told me the drain looked fine was 7/13/16.

Tim K.
Tim K.
12/15/2017
Hiring a plumber is something I've always been nervous about , but Troy and his team always put us at ease with their honest diagnoses and recommendations for repair. This a a company you can truly feel good about using from beginning to end.
Thanks again for all your help!

Michelle R.
Michelle R.
06/08/2019 12:00:00 SA
Great company! I had a leak behind the wall coming from the kitchen sink drain. I had a plumber come out and quote me $1,900 for 8 hours of work, which is insane. I called Trojan Plumbing. Michelle is very friendly and helpful and Jason came out that day to give me a feee estimate. He came back the next day to do the work. It cost $375. I highly recommend this company. They are honest and dependable. I have found my lifelong plumber finally!

Arthur G.
Arthur G.
06/04/2015 12:00:00 SA
Called them because I had several plumbing issues. They called me back right away.
Bath tub was blocked up, had utility faucet replaced, and kitchen drain and vent pipes replaced.
Called a few other plumbing companies, but they never called back. Not only is Trojan prompt, they are professional and they know what they are doing. If you want the job done right and fair prices do not hesitate to call them. I would highly recommend them for your plumbing needs. Great Job!

RaeGina C.
RaeGina C.
8/31/2018
Early, professional and fast. Fixed issue for less than their quote! Roto Rooter wanted to charge $1800. They charged me less than 1/4 of that estimate.

Bonnie M.
Bonnie M.
11/19/2016
Where do I begin? Well here's what happened. We experienced sewage backup through the toilet on level 2 of our house. This occurred whenever water was turned on, toilets flushed, or tub/shower/sinks drained.

We called a company & they declared the fix would require us to shut off the main water valve & a cost of  approximately $3,000 to repair the problem. My husband & I are both disabled, and we had no way of coughing up that much money, but we knew we had to get the problem resolved.

On day 2 of the water outage, the company rings the doorbell & I'm shocked to see 2 trucks & a bulldozer parked in front of my house. I told the company to hold his horses, because I needed to call my husband. I told my husband to invite them to leave, because we were unable to get the work done.

Things were not quite right to me with the company, so I called TROJAN. In spite of their full schedule, they listened as we explained we were without water for 3 days, and came out. Jason & Mick immediately saw that we were being scammed by the company! Our problem was solved in under half an hour, for $75.

The moral of this story is...when you need a PLUMBER, don't call a company, call TROJAN!

Alan S.
Alan S.
9/25/2017
Our building developed a plumbing issue that required a new drain pipe being installed so we took to Yelp to find a plumber for the project. We selected Trojan as the rate was most favorable (one company came back at 6x Trojan's quote) and prior reviews were all glowing. Needless to say the rating is well deserved as the entire process was smooth start to finish and we couldn't be happier with their service.

The very next day another issue came up at a separate property at 10pm so, given the great experience, the call went to Trojan. After hearing about the problem, he said they could come out right away to fix at an emergency rate if we wanted, but recommended to instead wait until the morning to save money and they'd talk to the tenant on how to control the situation until the morning so the emergency rate wasn't necessary. First thing the next morning they were at the house and resolved the problem at another very reasonable rate.

Celeste B.
Celeste B.
1/20/2017
We only had a small job; replace shower fixtures, but Troy and Joe were professional and nice.  I thought they were reasonably priced.  Most importantly, they worked around MY schedule.  While I hope we don't have any major plumbing issues, if we do, they will be my first call!
Thank you.

Darlene V.
Darlene V.
5/27/2019
We had a bad flood earlier this month in our basement. Trojan Plumbing came out and fixed the problem. They were efficient, knowledgeable, and respectful of us and the home. Would highly recommend this company. A special shout out to Patrick!

Jack P.
Jack P.
10/01/2019 12:00:00 SA
Fast, efficient and on time.  My toilet was plugged and they came out spot on time. I was given options and prices before they started work. Tony and his helper were courteous and professional. I will call them for any future plumbing issues.

Sylvia K.
Sylvia K.
08/12/2017 12:00:00 SA
They are competitively priced and get back to you fairly quick to schedule your service. Husband and I were very happy with them!

Kimberly C.
Kimberly C.
06/12/2019 12:00:00 SA
Had a great experience with this company!  Was quoted an outrageous estimate by another company for a new primary and secondary sump pump.  Called Trojan Plumbing for a 2nd opinion.  They gave me a quote which was much less over the phone, I booked an appointment, they sent Jason out out, he did a great job, explained the new system he put in and cleaned up after himself.  Explained the warranty and asked if I had any other questions before they left!  Price came in exactly as quoted.  Thank you so much, very happy, was an amazing experience!  Will definitely use this company again!

Joyce C.
Joyce C.
8/31/2019
Tony was very personable and informative. He answered all our questions. Gave suggestions to avoid unnecessary hiccups. I will be calling them again. Fast and curious service. And he cleaned up afterwards.

Carley B.
Carley B.
03/11/2019 12:00:00 SA
Called this morning and Tony was here in about an hour, possibly less. Tony was knowledgeable and polite. Most importantly my leak was fixed super quick. Will definitely use Trojan for any future needs. Also, will make sure to refer Tony with Trojan to my friends and family. Thank you !

Jruss R.
Jruss R.
5/16/2016
I can't say enough about Jason and his silent  partner :) My 40 gallon was leaking so bad in my condo- it went thru two floors below me,I was going crazy, not knowing where to begin!

So where do you go to find a good review on a licensed plumber? Yup u guessed it-YELP!  Seen all the good reviews, gave Jason a ring, and at this point I was a nervous wreck, Jason calmed me down and assured me he was going to take care of me the next morning.

Next day at Ding! 8:00 am SHARP! ( as promised)  Jason and his silent  partner :) came in like super heros-  dressed professional, shook my hand and READY TO WORK.

Went through every step with me and made sure I understood what was going on..finished the job within a couple hours,no breaks,no dragging the feet, both were excellent... true customer service which is hard to find nowadays, I will definitely use them again!

Trust worthy people that won't break the bank. Thanks guys again!!!! A+++++++++

Kath M.
Kath M.
12/29/2016
Always 5 stars for Trojan. Same day service from Jason and Mike. They replaced my leaking garbage disposal for a fair price.  Definitely use this local, family-owned company.

Jack G.
Jack G.
08/12/2016 12:00:00 SA
Troy of Trojan Plumbing came to rod out our bathroom drains. We had a bathtub that wouldn't drain with a sink that backed up into the tub when running water. It was a fairly complicated clog. I contacted Troy through the Trojan website at 10:00 pm and had an immediate response with an estimate and offer of an an appointment the next afternoon. He called from his previous appointment this afternoon to let me know his eta. The best part is the drains are clear finally. They were polite and professional, leaving my bathroom neat and functional. I highly recommend their services!

Madeline K.
Madeline K.
9/28/2018
We found Trojan on yelp and had them out to do a plumbing inspection and estimate for a home we are under contract to buy. Time was of the essence because we needed to negotiate the appropriate credits from the seller before closing. They did a thorough job and were very responsive with communication. A big relief, because I know sometimes high demand tradesmen ( like plumbers) can have you pulling your hair out. I will update if we end up getting the house and having them do the work. Based on my experience thus far I would give them my strongest recommendation.

Ron T.
Ron T.
2/19/2019
Best plumber service that I have had. Jason was excellent. They found the problem and corrected it. I am extremely pleased. Will recommend them anytime. Thanks

Nicole R.
Nicole R.
7/27/2017
Highly recommend, friendly, approachable, reliable. Sent a message to request service on Thursday. Jason called within 90 minutes and arranged to come out Saturday. I had to reschedule for Monday and did so via text. Jason gave me an hour time frame and arrived a few minutes late, but no biggie. He fixed our leaky kitchen faucet in under an hour. We will definitely use them again!

Charles S.
Charles S.
2/14/2019
Great company! I have been using this company since I purchased my house 5 years ago!! Jason is awesome and does fantastic work! Use them! Jason performs work that will last for years!!

G P.
G P.
02/01/2019 12:00:00 SA
This was def a great experience! Tony and Patrick were great as Michelle who scheduled our appointment. Same day with a pipe burst and a lot of damage. Can't say enough about how professional and efficient  this company is.  Would recommend then to everyone we know moving forward. It's hard to find a reputable company that actually cares about their customers!!! Way to go!

Maggie S.
Maggie S.
4/23/2018
Our condo building had a couple different plumbing issues going on in our 100+ year old building. Jason and his team repaired both issues and we were very happy with their service. They were professional, friendly, very prompt, very responsive, and fairly priced. We will definitely use them again and highly recommend them!

Heather W.
Heather W.
01/10/2018 12:00:00 SA
These guys are great. Very professional and courteous. Came out within 2 hours of calling, fixed the issue (broken pipe) for a fair price. Joe was very professional. Gave us a few options. No hard sell. Would totally call them again. Sent email invoice on spot with pics of job done. Everything automated on a iPad. Very cool and efficient. Also recommended adding a valve shutoff to use during winter to help prevent pipe from breaking again. Overall, great customer service. They send an email after they leave and ask for a rating of the service tech. These guys are legit!

L B.
L B.
8/19/2018
I requested a quote from TPC via Yelp. Troy responded right away. Unfortunately, I didn't realize that I was outside their service area.  Despite the fact that he wouldn't be getting my business (due to me being outside the service area), Troy was still kind enough to provide some guidance and things I could try on my own. That says an awful lot about a company!

Mary M.
Mary M.
12/07/2017 12:00:00 SA
I live in Evanston and my sister lives in the family home in Evergreen Park. The house is old and is always experiencing some problem or another. This review is long overdue. I can't say enough good things about the people at Trojan Plumbing. A year or two ago the hot water heater was turning off mysteriously. She didn't know who to call. So I checked reviews on Yelp and told her to call Trojan. They sent out the nicest guy who showed her how to turn the water heater back on when it shut off. She ended up getting a new one from them. On a Saturday in October, the rain would not let up. Water was streaming into the house. She called me and I told her to call Trojan. Jason showed up and investigated. He figured out the source of the water was clogged gutters. Did he pack up and leave? Nope! He got on a ladder and started cleaning out the gutters...in the pouring rain! That's the kind of company they are. Above and beyond the call of duty!

Ann V.
Ann V.
11/04/2017 12:00:00 SA
Wow!  We are so impressed with Trojan Plumbing Company and with Joe in particular.  Our water heater decided it was plenty old and sprung several leaks late Thursday night.  On Friday, two co-workers recommended Trojan Plumbing.  I called and spoke with Michelle who gave me a quote on a new water heater, installation, and hauling away the old one.  I had already called several other plumbers and the quote was right in the ballpark.  Michelle was very empathetic, but sadly informed me she would not be able to schedule the work until the following Monday. I was disappointed (hot showers are a good thing!) and proceeded to call other plumbers.  Within five minutes of hanging up with Michelle, she called me back to let me know she spoke with Joe and he would be able to do the job at 7:00am on Saturday morning!  She said she understood how important hot water is and did not want us to go through the entire weekend without it!   Joe had several other jobs already scheduled for Saturday, but he was willing and able to start bright and early for us.

Joe arrived on time, assessed the situation, and began work immediately.  He replaced pipes, adjusted loose fittings on surrounding pipes, and inspected the entire area.  He removed the old water heater and replaced that workhorse with a beautiful and efficient new model.  Joe also did a great job cleaning up the area in which he worked.

Joe was kind and personable, obviously caring about the job he did as well as representing Trojan Plumbing in a very positive way.  If we owned a plumbing company, we would definitely try and hire him away!!!!  (We don't...so don't worry Trojan!)

We will absolutely recommend Trojan Plumbing to our friends and family.  It's good to know they travel within a 20 mile radius of Alsip.  When there are so many companies to choose from, and with customer service often being at the bottom of the importance barrel, Trojan stepped up and showed us there is amazing service still out there!  Thank you Joe, Michelle, and Trojan Plumbing.  Off to wash dishes and get that hot water going!

Tracy J.
Tracy J.
10/14/2017
Great company! Very professional, work was pristine and I am happy to have a go to Plumbing company which can be depended on going forward. If you need a Plumber you should give Trojan a call and you won't be disappointed.

Jacob S.
Jacob S.
12/15/2017
Great company! They came to my house and provided exceptional service on my water heater. Can't thank them enough!

Mikey W.
Mikey W.
05/02/2016 12:00:00 SA
I wish I could rate the team at Trojan Plumbing higher! I was getting screwed around by my home warranty company, so I decided to take the payout and shop around. The plumbers from the home warranty place wanted 700 for a gas line, the fellas at Trojan INCLUDED it in the price. Jason originally tells me next day first thing in the morning he will have the hot water heater installed, we were thrilled. Then I get a call from Jason saying he can get us in that day! So Troy and Joe show up they are super friendly and get right to work. They did a great job, we could not be any happier! Plus now we get hot showers! Seriously if you have read this far Go With Trojan. Fair prices, nice friendly employees, and above all great work!

Raquel D.
Raquel D.
10/22/2016
Called for an emergency situation and Jason was at the location within an hour.  Very professional and fast service.  I couldn't have asked for a better experience.

Diane L.
Diane L.
11/02/2015 12:00:00 SA
Amazing people, amazing work and unbelievable integrity.  Let me start by saying I live in a area for the past 30 years that is nortorious for having plumbing issues.  My plumbing backed up once again on a Sunday.  Jason promptly replied to my call and gave me options to get service either that day or first thing the next morning.  I choose the next morning.  Jason and Joe showed up at 6:45am and immediately began work.  These two were very friendly and courteous.  Never in the 20 plus times of a plumbing company cleaning out my main has a company EVER gone all the way into the main sewer and rodded all the way to the main sewer to be sure the line was clear and running as it should.  Trojan Plumbing, Jason and Joe did this.  I was always given this 'line of crap' that I can only go to the curb.  Although my plumbing backed up it's actually a blessing, because I am confident that I have finally found a plumbing company that values their customers and takes pride in their work.  Trojan Plumbing has just gained another customer for life... right here.  I am so glad I called them.  Thanks Jason and Joe and Trojan Plumbing!

Sarah L.
Sarah L.
05/11/2016 12:00:00 SA
I can not say enough good things about Jason and the crew at Trojan Plumbing!!! My husband experienced a HUGE unexpected plumbing issue and didn't know where to begin.   We contacted Jason and he was at our residence within the hour to assess our problem!! Did I mention that this was on a weekend night?? They are prompt, professional, reasonably priced and courteous!! Jason always took the time to explain all the work being done so that we understood exactly what was being done.  They will work with your insurance company if necessary. I will recommend these guys to everyone!! Keep up the good work guys!!

Tim S.
Tim S.
10/06/2014 12:00:00 SA
Trojan installed a toilet and tub for me.  The work was perfect, and the price reasonable.  Couldn't ask for better in a plumber.  I asked them back to install a 75 gallon water heater and move a shower drain.  Same great service and price.

Carrie S.
Carrie S.
8/21/2012
I live up in Evanston, but my elderly mother is in Oak Lawn.  She needed two toilets repaired and I had not been happy with her previous plumber.  After reading reviews, I called Troy at Trojan Plumbing.  He and his staff member, Jason, worked around my schedule, spent a great deal of time at my mom's, made sure that everything was fixed to our satisfaction, were extremely kind and easy to have in the house, and the price was very reasonable.  I have recommended Trojan Plumbing to many friends and relatives on the south side, and I will certainly use them for all plumbing needs and bathroom renovations at mom's house in the future.   --Carrie S.

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