If you need something done in a timely manner, than you should choose a different company.
I called these guys for a quote to correct some electrical violations in my building. They sent someone out who looked everything over, then pulled out this chart of inflated prices for simple jobs. A few violations were going to cost me over $6000 according to this guy and his pricing guide. Needless to say I was in shock after hearing/seeing this, and was told that by the end of the day I would receive by email an actual detailed estimate for all of the work to be done.
Fast forward 3 days and I still had not received an email or any follow up. I proceeded to email them and asked what was going on and when I could expect an actual detailed estimate. Shortly thereafter I received a phone call by a young gentleman that informed me that the worker that was sent out to my house had quit and took all of my info with them, and that another technician was going to come out to reassess the work that was needed.
A day or 2 later a young gentleman came out and did a walk through, taking pictures along the way. He went over the violation list and also informed me of other things that the inspector might not approve of. We eventually agreed that they would send me 2 different estimates, one for just the things one the violation report and one for all of the work that they felt should have been done in order to pass. I informed them that money was tight and that I only wanted to fix what was on the list and nothing more, and that if the inspector said anything about the other stuff I would then get it taken care of, but was not interested in paying to fix anything proactively when the inspector may just pass it anyways. I was told I should be receiving an estimate by email shortly. 3 days later still nothing in my inbox, but I receive a phone call from the young guy who told me that the whole building basically needs to be rewired and that it would cost over $20,000, and that he was still trying to get all the figures right. Getting a little annoyed with the time it takes for this company to get me an actual final price for the project at this point, after 2 guys were already sent out and it had been about 10 days with them doing nothing but trying to prime me for a high total.
I then get Informed that the young gentleman who came out was just an office nerd who really had no experience in the field and that a third technician would be sent out. Since I was only charged one time for a dispatch fee, I figured what could it hurt, so we scheduled for a day later. When this guy came out he informed me that he was the actual licensed electrician of the company and that he would go over everything again to see if he could save me any money, because there was a lot of work that was needed and the price was really high, so maybe he could spot some things that didn't really need to be done. He went over everything and then informed me that I would definitely recieve a quote by the end of the weekend. He also informed me that getting 2 different estimates was out of the question at this point, and that there would only be one price.
2 days later I receive an estimate with incorrect totals(they didn't do their math right). I informed them that I would just make the corrections myself, but still this amateur mistake could have been avoided simply by a simple 2nd glance of the estimate. 2 Days later I receive an email with the correct totals and an apology. The corrected totals were $14,000 or $18,000 depending on whether or not the inspector said I needed a third breaker box. I told them that I was not happy with the way they conduct business and that my review would reflect my opinion. They apologized and said they would refund my $49 dispatch fee. That was 2 weeks ago and I still have not received a check in the mail, nor a response on when I could expect it.
This was the worst experience I have ever had with a contractor. Their response time is horrible, 3 technicians and 2 weeks to get a written estimate with correct totals is unacceptable, their prices are seriously inflated, their office workers cannot do simple math and they lied about refunding me the dispatch fee.
Absolutely terrible company to deal with. They give prices that only the rich could afford.
I hired a different company who will just focus on what was on the violation list and who is not trying to sell me the rewiring of my entire building as most of the things could just be grandfathered in.