Prestige Plumbing

Quick response. Great customer service! I highly recommend this company for your future plumbing needs.

Shawn Holdt is absolutely amazing!  He is knowledgeable, honest, efficient and very easy to talk to.  We were able to get in touch with him immediately and he came when he said he would and performed his work exactly as quoted.

We built our home in 2013 as an owner / builder so had a lot of experience with the different construction trades.  Most of them we wouldn't use again, but Shawn is definitely a keeper!

Dude is down to earth and came through to fix our toilet from running. You know when the water sounds like a stream all day, and it's driving you crazy? Yea he saved us from that.

Had Prestige out this morning to deal with a leak in my master shower and replace some valves.
Landin the plumber they sent was on time. The quality of his work and his professionalism was beyond expectations. I will call Prestige first for all my future plumbing needs.

Great service! Was able to text him pictures of the problem then scheduled service within 2 days because it was not a simple job. Was efficient and very fair pricing. Able to bill me through and email invoice and i paid online. So easy! Will definately use again for future needs and highly recommend!

Absolutely the best plumbing company I have ever worked with. They will forever have my business. They stand behind their work and their word. Definitely Recommend!!

Great communication, and planning from Shawn. Even leading up to the job there were some delays due to the sourcing of the water heater, all handled perfectly. His guys are just as nice and professional as he is too. I had a seemingly simple job to run some gas lines and install an on-demand water heater but it required coordination as we have multiple people depending on the water. They were patient and respectful coordinating with our other residents, and still had the job completed in one day. Prices are lower than I would have expected for the level of professionalism and competence. I have worked with many different plumbing contractors locally and I would rank Shawn and his team right at the top. I will absolutely work with them again when I have the opportunity.

1st time customer.  Toilet leaking, called Shawn at 7:30am.  Shawn was able to fit me in and Lance was finished with the job at 10am the same day!  Lance was very professional and took time to explain the work to be done before starting.  He changed out the wax ring and water supply parts and everything was good to go!  Great guys and professional service!  Customer for life!

Excellent service. This is the 2nd time I needed a plumbing job done and Prestige Plumbing worked on both jobs. Responded quickly, very friendly and got the job done. Will use them again!

excellent service. the Owner Shawn was able to send someone the next day to check on the job, and Landin and Logan came the following day to do the work. Excellent workers!

I just bought a house and had low pressure in the shower and sink along with other odd jobs that needed to be done.  I called prestige and Shawn came out on Saturday and took care of everything.  

He was on time and texted me when he was on the way.  Once he arrived he did a great job going through everything and now my water pressure is great.   We even scheduled some other jobs.  I would recommend him to anyone!

Shawn and crew came by with Dennis from AAA Best Water to install my water softener. Wonderful job and whatever they did increased my water pressure as well as solved my hot water issue at the farthest fixture from my water heater.

As I was cleaning up the yard, I went into the water heater closet for all my gardening tools and noticed that my water heater spring a leak. Shawn just left so I figured I'd call him to come check it out. He was already run route to the next job but he said he would swing back later.

Shawn called me back and said he would be coming by in 20 minutes and like clockwork he showed up. He diagnosed the leak and repaired it in about 20 minutes and was on his way back to his other scheduled job.

Shawn and his crew were not only awesome with the scheduled work but was also quickly responsive with emergent work. Mahalo Shawn for your awesome customer service. I will definitely call you for any future work!!

We moved to Hawaii to open the first location for our business (CC Cookies & Cream. 609 Kailua Rd Ste. 103 Kailua, Next to COK). We needed to have some plumbing work done and received a number of proposals for the job. We decided to go with Prestige Plumbing. It wasn't the lowest bid but after speaking with other companies and speaking to Shawn (the owner of Prestige) it was very clear he was the company to go with. He wasn't trying to take advantage of us by adding little fees for doing unforeseen work. He was very knowledgeable and easy to talk to. He explained everything that was existing in the space and what would be needed. He also saved us a lot of headache and money in the end by accommodating our last minute changes with his busy schedule. This will be the company we use for all of our future locations and any residential plumbing matters!

Professional, knowledgeable, courteous, and timely.   Awesome job at a fair price.  Will use them in the future should I need any plumbing services.

Great company. Quick service. Met the owner, very nice guy. The plumber that was sent was very kind, helpful, and did a great job. Highly recommend Prestige Plumbing.

Awesome service, on time, efficient! Happy to have hot water again! Thanks again!

Our water heater passed away. It had led a long and useful life, but alas was no more (I used a lot more colorful words than alas while showering in cold water). I called Prestige Plumbing and left a message. Within 20 minutes, Shawn returned my call. When he received my address,  he realized he was close by and inspected the deceased about 15 minutes later. He called me back and set up an appointment for a new heater the next day.

Shawn was professional, personable, and pleasant. The cost of the repair was fair. I will not hesitate to use this company for future plumbing work.

I know the owner personally and will vouch for his honesty, expert knowledge, and passion for excellent service.

If you're looking for a plumbing service, CHOOSE PRESTIGE PLUMBING! They know what they're doing and WILL NOT jerk you around.

Reasonable pricing and prompt, professional service.

You can expect very professional and courteous service when you use Prestige Plumbing. Special mahaloz to Ian and Kody for all of their hard work. They installed a new water heater and replaced corroded waterline components with minimum disruption to our household during this quarantine period.  They also provided optional removal services so all old equipment and materials were removed from our residence.  
Total peace of mind now.  
Why didn't I contact Shawn Holdt sooner.....

Shawn was very responsive on the phone and talked through my options to fix or replace a tankless water heater. Ultimately we got a brand new unit installed the very next morning after making a decision on what we wanted to do. Installed by Landin in under 2 hours and works great. Very upfront with pricing so wasn't any surprises. I recommend Prestige.

My bathroom faucet was not running and I called Shawn who sent another worker. He did not use the right parts and so the faucet worked but made loud sounds when opened. The 'repair' cost $400. I felt that at  that price, the repair should have been done completely and satisfactorily. I called Shawn to have the faucet re-repaired with the right parts but he declined request so my my husband had to fix it which he should have done in the first place and avoided the charge. Quite disappointed to say the least.

I've been using Prestige on several projects and they have been great to work with.  Very professional, punctual and knowlagable. They have the manpower to facilitate any size project and they have great problem solving skills and suggestions that help to overcome any obstacle.  The owner is very responsive and very open to collaboration.  Prestige Plumbing is my plumber of choice!

I wanted to convert my old tank water heater to a tankless water heater and searched for plumbers who have installed them in the past.  I was able to find a few good sources and Prestige Plumbing was my top pick.  Shawn came by to assess the job and was able to send me an estimate the next day.  Landin came by to remove the old water heater, installed the new tankless water heater, replaced all the old angle valves, and installed a new kitchen faucet...all within the 2 hour water shutdown!  The entire staff was efficient, responsive, professional, courteous, and a pleasure to work with.  A special thanks to Martha who keeps everyone connected from the office.  I intend to use Prestige Plumbing again and highly recommend them to anyone who is in need of plumbing services.

I'm a first-time customer.  I found Prestige Plumbing very responsive and provided professional work at a competitive price.  It was especially nice that Prestige promptly answered my phone call.  I canceled my phone message requesting work at a competitive plumber.  My 4 toilets were repaired during this one service call.  One of the toilets was responsible for leaking 8K of water while I was away on the Mainland.  Lance took the initiative to check my other 3 toilets and showed me that the internal hardware needed to be replaced due to deterioration.  I sincerely appreciated his efficiency and workmanship.  I'll be calling Prestige for all of my future plumbing needs.

I have been using this company for about 5 years now. They've done a bunch of work on our home. Reasonable prices and great workers. I'm finally getting to write a review for these guys. Had an emergency and they got out quick to our house today. Truly appreciate them!

A giant bubble formed in the ceiling of my laundry room and I figured the toilet from
The upstairs bathroom was the culprit. We called Prestige Plumbing , they answered right away and set up the visit for the next morning. The plumber Lance was very prompt. He got right to work and determined the wax ring of the toilet was no good. He changed the rings in bathroom and for good measure I asked him to change the rings in two additional toilets. He was fast and pleasant. The billing was done over email, so convenient. Pricing was affordable, It was easy to make payment over the phone with a credit card. Would definitely recommend 10/10... will be using them for all our plumbing needs! Mahalo prestige plumbing

We called and same day came out.
Lance was great and very informative and professional.
I called because of the good reviews and they did not disappoint.
Great value and customer service....
We will definitely be using them again and will be letting our neighbour's know
how pleased we were.
Margaret k.

Only honest estimates given by plumbers i requested. He arrived on time. Worked efficiently.

These guys are great.  Well run company.  Excellent plumber, office contact person and very local style professional.  Plan using them always.

Had an emergency on Saturday night, broken pipe in the wall and house flooded. Called Shawn early Sunday for an emergency repair, he was on a job and arrived in about an hour or so later. During the time we were waiting we tried to clean up the water and could not understand how there could be so much water, well when Shawn and saw the problem he went and checked outside at the main shut off valve and it turns out that our main valve was also not good and allowing the water to continue flowing at a slow rate (now we know why every time we cleaned up the water in would just keep coming back). With Shawn being an honest guy this is what he told us, take care of the immediate problem now (broken pipe) because the main valve can wait. Than he explained that because it is a Sunday the rate is much higher and he can come back to do the valve during the weekday when rates are lower. I cannot emphasize how reasonable the cost was for the repair of the pipe in the wall on a Sunday, we will be using Prestige Plumbing again. By the way Shawn is the owner of the company.

No idea how these guys get 5 star ratings when they won't even return my call to request an appointment to fix my leaking shower.  I gave them the benefit of the doubt and tried calling them twice in a week's period but still nada.  Good grief, if they won't even return a call for new work, can you imagine how it will be if you have to call them back for warranty repair?

So my water heater decided to spring a leak all over in my garage the other nite. I tried to fix it with flex seal tape lol ‍ that didn't work. So I shut off the water and waited till the next morning to call someone. A good friend of mines recommended Prestige Plumbing. Said that Shawn did a great job on there bathroom. So I used my yelp app and requested a quote. After waiting for some time I didn't hear back so I called . Shawn answered told him I sent in a quote on the yelp app. He didn't get it yet, but I told him my situation and sent him a pic of the damage. Shawn said he could come by later in the afternoon . Great communication he let us know when he was on his way. He also let me know that he got my quote request like 1hr after I sent it. So it's not him it's yelp if you don't get a reply right away. But you can follow up with a call like I did.

Shawn got to my house was very nice. Checked out what was wrong and got to work on it. Explained everything that he was repairing and replaced. Once everything was replaced something else started leaking and  he fixed that too. We were really happy with his professional services. Didn't take more than 1hr for him to repair everything. He gave us a awesome price!! Definitely will call him again if we need more repairs!!
So if your in need of some quality and affordable plumbing services give Shawn a call!!! Mahalo again !!! So happy we have hot water again!!!

This is a delayed review.
3 years we called Shawn to unclog our vanity and shower/tub drains in back to back bathrooms.  We had to cancel the first appointment, but was able to quickly reschedule with Shawn.  He fixed both of the clogs and taught us simple steps we could do to prevent future clogs and it's been working since then.  The tub clog was very difficult and Shawn had to purchase a special equipment that used pressure to unclog the drain.

We've called Shawn again multiple times to replace an original laundry faucet, and then again to replace our 2 old water closets.  

Very professional and courteous, and does good work which is all anyone can ask for.

Shawn did great work! He was quick, friendly and flexible with us when we had to reschedule. Work was even better than we hoped. Would definitely hire him again!

Shawn truly deserves the title of Master Plumber! He single-handedly completed a complex installation of an under-counter auxiliary water heater to supply a sink and a dishwasher, designed and installed a custom diversion drainage system to avoid a flood in case that new water heater overheats and spews hot water, installed a waste disposal air switch, repaired and reinstalled a toilet, and removed and replaced a corroded toilet seat, all in under three hours. The quality of his work was impeccable. Shawn tested and re-tested the results of his installations at every stage, and left everything spotlessly clean. He was thoroughly professional, low-key, friendly, well-spoken, and well-groomed. His pricing was fair and accurately itemized. Honestly, I couldn't have asked for more. This was a refreshingly positive interaction in every way. Highly recommended!

Prestige plumbing to the rescue!   Let me begin by saying I made a mistake by calling Roto-Rooter to clear a clog that was happening on and off for years.  After clearing the clog they recommended I run a camera down my toilet to see what the real problem was.  So Jack from Roto-Rooter came out to do the camera because at this time I was fed up and wanted answers, so I agreed.  He ran the camera for 100ft and the whole time he was saying that there was breakage in certain areas and it was leaking sewer into the ground.  The he said he won't report me to city and county only if we have it fixed by Roto-Rooter for $40,000 by laying new pipe into the existing old pipe.  Now I don't know anything about plumbing so obviously I got scared.  $40,000 is a lot of money and I was on the brink of tears trying to think how we would pay for this.  I didn't want to pay huge fines to the city so I talked it over with my husband.   He gave me the proposal for $40,000 and left saying I only had one day to get this special price.  After Jack left I began to feel uneasy like I was being threatened or blackmailed into only having Roto-Rooter do the job.  So I called one of my best friends husband, Isaac who works for Prestige Plumbing for advice.  After Isaac and the owner of Prestige plumbing reviewed the video that Roto-Rooter had done.  They were pretty confident that they did not see any breakage but recommended descaling and running another camera just to make sure.   They also said it would cost a huge amount less than what Roto-Rooter was quoting me.  I was so happy and relieved!!!  We immediately set up an appt with Isaac from Prestige Plumbing.  Today they came out and performed descaling and a camera.  We were all so excited to learn that there is no breakage and that our pipe is nice and clean now for an amazing price.  Isaac and Prestige Plumbing really saved me from being scammed and out of $40,000.  I highly recommend Prestige Plumbing!  They are honest, affordable, professional, local and a complete lifesaver!  I can't thank them enough!  Will definitely call them for all my future plumbing needs.

This company said they are not taking new clients at this time when I requested a quote.

This was literally the BEST experience I've ever had with a repair done in my home!  As a female in charge of things that break in the home this company restored my trust and put me at ease.  First of all Alex/manager in the office responded within hours and set me up with a day that worked for me.  The estimate given for the work was done timely and professionally.  The plumber Landin and assistant Isaac were knowledgeable, respectful, honest and professional.  The icing on the cake was the charge for repairing a damaged copper pipe, changing valves and replacing a shower faucet was beyond fair. CALL PRESTIGE PLUMBING you'll be extremely satisfied.

Shawn provided prompt, courteous and expert service!  And all at a great price. I highly recommend Prestige Plumbing for all your plumbing needs!  I hope to not need a plumber again for a long time, but if I do, I know who will get the call!  Prestige Plumbing! Thanks Shawn!

I would give them more stars if I could. Very polite, always on-time, well priced, and very good at what they do! The plumbers are amazing and the woman running the office is really sweet and very prompt in scheduling and returning calls.

My husband and I just bought a house in Kahaluu and the first things we needed was the dishwasher replaced and the washer hooked up. This is an older house so they were honest with what needed to be done, gave us a quote, and came back the next day and finished it within a few hours. Their team is so polite and you can tell they know what theyre doing because they get it done quick! We also had a weird countertop situation and they saw it, made a plan, and fixed it. Theyre all around great at what they do.

Recently we had a clog somewhere in our pipes and we knew we had to call Prestige Plumbing again. They were honest in letting us know their books were full but they called back a couple hours later to let me know someone would be in the area so they could take a look. Sure enough someone came by that day and 30 minutes later and our pipes were clear.

They are our new plumbing company that well call for it all. If you need a plumber, THIS IS YOUR TEAM!

Fast courteous service.  Handled my problem quickly and in a timely manner. Price / labor rate was reasonable compared to other offers. They were able to fit me into their schedule quickly and accommodate MY work schedule.

We needed our water heater replaced and Prestige Plumbing quickly came to our rescue! After leaving Shawn a voicemail, we were contacted right away. Shawn kept us constantly updated prior to installation with estimates, etc. Shawn worked closely with us to ensure he was purchasing the appropriate water heater for our space. He sent his workers Kody and Ian to replace it and they were awesome! Very polite, they worked efficiently, and were very respectful to our home. They disposed of our old water heater, picked up our new one, and installed it. It couldn't have gone smoother. Thank you Prestige Plumbing!

The water heater broke and within 24 hours of my call to Shawn it was replaced. Fast, quick, professional service. Highly recommended.

Our toilet suddenly started leaking at the base and I assumed we needed a new O-ring. Getting a plumber to come to Ka'a'awa can be difficult and quite spendy. I phoned Prestige and was pleasantly surprised when they said they could have someone at our place in Ka'a'awa within 2-3 hours. Lance arrived on time, just 2 hours later, and confirmed we needed a new O-ring. Boom! It was fixed in no time, and he performed the service with a smile. To top it off, the price was very reasonable. Highly recommended!!!

This guy is good to go. I highly recommend Shawn. He replaced a leaky pipe from my second story bathroom that was leaking  through the dry wall in the kitchen ceiling. He was timely, efficient, competent and professional. I like that we have a good and reliable plumber in Kaneohe.

Oh...and hey Shawn, sorry about the dog!

Ian of Prestige Plumbing was an integral part of our water softener and GAC system installation, and we he was so cool, calm, and friendly.  His work was clean, and he was very professional. We would definitely use Prestige Plumbing should we have any plumbing concerns in the future.