Ken Brown & Sons, Inc.

They had what I needed for my DIY plumbing project but I felt uncomfortable with the lack of mask wearing although they have a sign requiring a mask. There was a lot of locker room banter that didn't end with my unfamiliar masked face but I could see how it could be offensive to another 1st time customer. Seemed to be a lot of regular customers that enjoyed sitting at the desk on their stools like being at their favorite bar. I'm trying to support local business but the lack of mask enforcement will take my business elsewhere.

Got what I needed with alot of attitude, and lack of customer service. The guys could care less I was standing there never greeted had to ask for help. Guess I won't try to support a local business like this and just go to a big box retailer at least there I know I can do self checkout and not have the attitude and disrespectful tone.

This is where plumbers go to get parts. They sell quality and know what they're talking about. They've helped me out many times, with advice on the best way to get a project done.

I called them about a battery for a Zurn automatic faucet.  Instead of selling me a very expensive replacement, the man on the phone told me how I could fix the battery myself by installing AA batteries within the existing battery casing...saved me a lot of money.  I would call them again for future plumbing needs

If you want the most expensive price in town or rudest customer service, shop here! My employee bought $800+ of PVC - more than we needed - it was literally 50% more expensive than the competitor. I asked him to return the unused portion the next day. Ken Brown took it back and issued a store credit. I called in to inquire and was told sarcastically thank you for your business. Cool. Now they got my $360 and the excess PVC... Oh and they have insane prices on everything with random applied discounts so they can charge anybody and everybody whatever they are in the mood for.

If you have an old house with old faucets, it's frequently difficult to find valves to replace your current ones. The big box and chain hardware stores don't carry them and most plumbing supply stores staff don't have the expertise or diligence to track them down in catalogs. Ken Brown & Sons found replacement valves for our 40+ year old faucets which saved us $100s. Consider starting your search with them.

I am not a plumber, but find Ken Brown & Sons to be an excellent place to go for not only plumbing needs, but advice on how to do your project. While it may take a while to get a staff member to assist you (it can get pretty busy with real plumbers getting orders filled), I feel it is worth it. They have been invaluable for not only hard to find items for our old cast iron country sink, but advice on how to install everything. I have neither received bad advice, nor been sold anything I didn't need. I recommend this place to everyone, and know you'll feel much better about how to finish your project than if you had to guess what you needed at a big-box store.