Kimberly L.
01/12/2022 12:00:00 SA
Very friendly, locally owned, family business. I could not have been happier with the prompt responses from Keiko in the office and the communication and knowledge of licensed plumber Albert.
I asked them for an estimate to install a new sink where there is no existing plumbing (I see from their business description that they specialize in this kind of work) in my 1950s house. I immediately knew I wanted to go with Aloha Aina Plumbing for many reasons: I love to support small local businesses, he will be doing the work himself, he showed expertise and experience with this type of job, he is familiar with this style of house and he grew up in the neighborhood, and he was good natured, communicative, and volunteered to send his camera scope into my wall to give me a true estimate of the job in a non-damaging way, which no other plumber of the 3 others I had called out to give an estimate had done. Albert asked permission before he removed any screws or opened anything up, he bothered to recaulk the small hole he made for his scope, and left everything neat. As other reviewers said, he worked with a sense of urgency and purpose. He ended up spending almost an hour answering our questions about other plumbing issues (apparently the best hair catcher for my nonstandard tub drain is a wire strainer like for kitchen sinks), anticipated checking to make sure the supply stores would be open on the day we wanted the work done, and made a detailed list of the materials, and even checked the water pressure in the house with his gauge. He really went above and beyond to give the estimate and I had a great feeling about working with him and Keiko. I went ahead and scheduled Aloha Aina Plumbing on the spot although I had contacted many other plumbers. I also like that he gave me a flat rate for the entire job instead of just an hourly rate, that he will patch up the wall himself (others said I needed to hire a separate contractor to do that) and that he will come prepared since he already saw what is inside the wall. He was also super kind to my dogs.
He arrived on time and worked so hard all day long he didn't even take a break for lunch. Once he opened the wall he had to get some more parts but he managed the finish the entire job in a day. He also tested the sink for a long time after the installation to make sure everything was working properly, and the price came in exactly as planned. If it fits with your project needs, ask them about doing a cash job. I have worked with many different plumbers over the past few years, but I feel like I finally found a responsive plumber I can trust for all my plumbing needs in the future. Definitely message or call Aloha Aina plumbing. I am going to recommending them to all my friends!