Johnny A.

3/31/2021

I had a clogged kitchen sink, called and was quoted the job would start at $99, technician was professional and got the job done in less than an hour, paid $340 for the job.

Update: technician did disclose price before proceeding, it was the difference between what was quoted and the final cost that caught me by surprise

Thomas N.

2/15/2017

Aloha -- Just had Daniel and Randy come in and replace leaking fixture in the shower, very professional, helpful and polite. Daniel had advised earlier of better fixture that would save $$. Aimee in the office kept me updated on the status of arrival of the guys and was very courteous! Highly recommend this company for repairs! If the need arrives, will be calling on Allens Plumbing again.

Mahalo

Mae F.

03/05/2018 12:00:00 SA

I'm very disappointed with the work done in my condo. I called a month ago because my downstairs neighbor said there was a leak in my bathroom that was damaging her ceiling. Randy came out and said the toilet was leaking and he'd have to unscrew it, take it off, and screw it back in tightly so it would not leak. He did a sloppy job, did not take off the old grouting and just added a few spots of grouting here and there. It was very poorly done.

My neighbors complained it was still leaking, so he came out again and replaced my bathtub fixtures. He explained that it was loose and that's why the water was leaking. Ok.... a few days later my neighbors called to say it was still leaking. Same guy Randy came back and said it was the bathtub spout. Now I'm angry. He charges every time he comes over plus he still hasn't fixed the leak. At this point I've spent over $1,000.00. My neighbors call me again and now they are mad because there is still a leak. I call again and I'm told the same guy would come back after he finished his jobs that day.

Ummm....noooo....I don't want him to come back, and I want someone here now. This time 2 different guys come back and suggest I have my entire bathroom replaced. Meanwhile, Randy had covered the big hole he made in my neighbor's ceiling with plastic trash bags. I scheduled a drywall guy to come and fix my neighbor's ceiling but I don't want to pay him $450.00 to fix it until I know the leaking has stopped. I called again (5th time) and as I was trying to explain to the office clerk how I needed to get things done, she rudely cut me off and said someone would come tomorrow morning again and hung up on me. I am very unhappy with my treatment and their inability to fix a leak after I paid close to 1,200.00.

I'm not sure what will happen tomorrow, but one thing I am sure of is that I will never use this company again.

R H.

7/14/2019

Bennett & Justin are fantastic! As new home owners of an old house with old plumbing we can not say enough about the service that Justin and team provided. When Justin realized the job was more complex than expected he called in his colleagues to help. From the office manager to Justin, Bennett and the entire team they wanted to troubleshoot and resolve our problem and get our toilets back up and running. We recommend them highly for your plumbing and drain issues.

Erin C.

6/29/2020

I honestly never write reviews. However, I had such a great experience with Allens plumbing that I wanted to make sure that I took the time to let everyone know. I needed a water heater replaced on a house that we had just purchased. It wasn't just a replacement. We needed a bigger tank and it had to be relocated. I called initially just to gather information about inline water heaters and solar. Kane (spelling??) at Allens was so nice to explain everything to me with so much detail so that I could make an informed decision. I finally decided Solar was the way to go, so they sent someone out to give a quote. It wasn't the cheapest quote, but I liked the experience and attention to detail that they had. It took us a long while to finally pull the trigger. I called back several times to get more details, ask more questions, etc. They were always so patient, answering each question and even sent people out more than once to adjust the quote based on changes that we had made. They called a couple of times to check in and see if we wanted to move forward but were understanding when I wasn't ready to pull the trigger. When we finally decided to move forward with the installation, they were ready and willing and were able to get everything scheduled within a week. The workers that came to complete the work were great. They were professional and hard workers. They tore our old water heater out which was a difficult task by itself and installed the new solar one outside. It looks great and works great and we couldn't be happier. Such a great experience from start to finish. I would highly recommend them for your solar water heater needs!

David H.

01/10/2020 12:00:00 SA

Sage plumbing was able to do the work without cutting a huge hole in my wall. They were able to work in the 1'×1' access hole I made. Once all said and done, I install an access panel to make it look nice.

Edmund C.

03/03/2022 12:00:00 SA

Called Allens to service a water heater for a new property. The technician, Christopher F., was professional, knowledgeable, and prompt. The customer service rep, Isiah I think was his name, communicated the arrival time of the tech on the day of. Great service.

Darlene M.

5/26/2015

After experiencing a decline in the water pressure in our home, we contacted Allens Plumbing. From the first moment I spoke with Cheryl, I knew I had called the right place. She asked very detailed questions and told me when I could expect the Technician. She even called and asked if he could show up early.

Scott showed up on time (early) was professional and courteous. He asked a few questions and seemed to know what was wrong and went to work.

I finally had my water pressure back after two weeks.

It was a pleasure dealing with Scott and Cheryl. I would recommend this company to my friends.

Aaron N.

8/29/2023

If I could leave five more stars, I would. I just had their technician which has been coming to my house over the years and his professionalism is outstanding. He is very knowledgeable, courteous and professional. I totally recommend Allen's Plumbing for all your plumbing needs. Their prices are fair and reasonable. Mahalo Allen's Plumbing for awesome service!

Sincerely,
Aaron N.

Melissa E.

05/12/2015 12:00:00 SA

I had a major issue with my sewer back up on 5/2/15. BENNETT came out to help with the clog. AWESOME service. I am not knowledgeable with maintenance around the house. I am truly grateful for his patience with my questions. Although he couldn't fix the clog on his own because the issue was so major that a simple snake couldn't do it, he went above and beyond to make a call for me to someone who can assist. Not only did he make the call for help, he kept trying to snake the sewer line and even put a camera to diagnose it to try uncover the real issue.

SCOTT, and the Jetter had to get called in! Scott came with his machine and not only did he unclog the pipe, the main sewer line, but investigated to find the root of the problem. He and Bennett discovered a crack in the sewer line. Scott even took the time to show me the camera footage in the sewer pipe and explained my situation.
I really appreciate their patience, knowledge and the fact that they stayed late to help me even though they missed the Pacman and Mayweather fight! Thank you BENNETT and SCOTT from Allen's Plumbing for your help!
Scott even called Daniel (sales guy) that same visit to have Daniel follow up with me Monday to get quotes.

Yes, Daniel called me on Monday to tell me he will do the estimates for the fix today 5/5/15.

Awesome service by Bennett, Scott and Daniel. Thank you Allen's Plumbing!!!!!!

Rene I.

6/30/2021

Want to thank Jonah, Daniel K and Daniel for their exceptional work. We replaced all our PVC pipes to copper pipes in our home. Price was reasonable and job was done in just 2 days. They were all very professional and accommodating. We had no problems and will call them again if we need any professional plumbing work done. We would highly recommend using them for all your plumbing needs

A. C.

03/11/2019 12:00:00 SA

Emergency service on our drainage system requested, and we were very grateful that our call was taken care of immediately. Since the Maui operator (friendly and cordial) informed us via her GPS monitor that tech's ETA was within an hour's time to our place, we left to a public restroom nearby since we had to refrain using our toilets. She should've been more diligent to alert me via my cell that he was actually within minutes away. We would have waited. The 5stars go out to our drain surgeon JP Y. who was very professional explaining the drainage problem that affected our piping, resulting in flooding. He patiently explained our options. Hands down we would call Allens Plumbing again!

T M.

7/30/2023

Thank you to Jonah, for replacing all the parts in the toilet and checking to see that everything was in good working order. Appreciate that he showed me how to flush the toilet to get the highest water level since the flusher part was the watersaver type. Not wild about the bill, but understandable since everything is all new... also, the toilet is not running and no spraying or leakage from the tank! I will always depend on Allens. Jonah, take care!

Marg P.

7/18/2019

Worst place ever to hire them to install a new gas hookup and water heater. They return your calls in never. Water heater always returned errors. I haven't had a good shower in 6 months since they installed it. Stay away.

Orlando P.

6/28/2020

I can't believe this people, my wife called and ask for service to repair a leaking pipe in the kitchen and this people are asking for a dispatch fee for a whopping $300.00 only ,not even including the work and they're charging an arm and a leg ridiculous!!,,hey Allen you should include the after hour dispatch fee $300.00 on your commercial ..

Wackey O.

02/03/2016 12:00:00 SA

Crap drivers on the road cutting people off as they drive. No regard for others on the road. I guess it's just a job and they could careless that the business is plastered all over the car. Some real winners working for this company

adam s.

03/08/2019 12:00:00 SA

Allen's Plumbing In Oahu. Never use this company. Lies, no receipt, grossly overcharged for very little work, repeatedly late for appointments, extremely rude. Contacting the better business bureau.

The plumber (Justin) with Allen's plumbing arrived an hour late for the appointment. He located the leak on my Toto toilet, said that the item couldn't be fixed so I need a new toilet seat. For 15 minutes of labor, and picking up a new seat, he quoted me $180. Then, he claimed to have found yet another leak. Now the total was $360. He couldn't find the part. Now I need a new toilet ($800). Next, another leak in the tank. Can't find the part to fix that. After 15 minutes of research, I locate both parts he claims can't be found. Miraculously, he found both parts after my input. Now the total for everything is $460. He said it took hours to find the parts. I disputed the total with the manager. They said they will get back to me. No response. A total bill of over $550 was charged with no receipt.

D T.

3/29/2022

Seemed to he the best balance of honesty and technology. Seems to have the better pipe liner that can withstand the metal snaking if drain plugs up. Shouldn't need to jet it, or rely on that same plumber to keep jetting it out.

Chiemi A.

03/03/2021 12:00:00 SA

Needed a new water heater for our home. Decided to call Allen's Plumbing and I do not regret it one bit. The best service EVER. Daniel Kapoi did an extremely great job all around. From when he first came to our property he was professional, very knowledgeable, courteous and hard working. It was a plus for us that he was easy to talk to because, as a female I asked him all kinds of questions and he gave answers that I could understand and explained everything very well. I appreciate that. When he completed the job he went over everything again and showed us what he had done. It was really impressive. The set up looked amazing. He also cleaned up the area and left everything neat and tidy. We definitely are using Allen's Plumbing again for our future plumbing needs.
Thank you again Daniel!
Overall great experience!!

S K.

06/08/2018 12:00:00 SA

Came out within a couple hours for my sink repairs. The repair guy was very professional and made sure to get the job done right. A little pricey, but looks good so far.

Marie H.

2/20/2023

We've been using Allen's Plumbing for the last 9 years. Everything from standing water in our tub, water heater installation and this time to check out sewer line with a camera, Allen's Plumbing has been our go to business for all our plumbing needs. I'm always impressed on how professional the staff is. I rarely have to wait more than a day to get service. And they are open 7 days a week.

We had a really weird experience with one of our toilets. There was a loud rumbling behind the walls and then all of a sudden the water in the toilet bowl came shooting out. It was the weirdest and slightly scary thing.
Thankfully Allen's Plumbing was able to come over and check it out. It wasn't anything too serious. We appreciated Bennett able to put a camera down the pipe to make sure there wasn't anything bad going on.
Bennett was professional, friendly and very respectful. Appreciated his hard work and sharing the video feed while he navigated the camera through the plumbing.
Allen's Plumbing has consistently provided excellent service and a fair price.

Lynn W.

5/30/2023

Thank you, Allen's Plumbing! I put in a request for service that was not an emergency but received a call back the next day, on a long holiday weekend too! Received call on time they would arrive and did excellent work!!! Great work!!!

Stanley S.

8/13/2022

I hired Steve's plumbing to clogged drain pipe under my kitchen sink. The so called drain specialist instead broke the drain pipe that he was supposed to clean. The result was a collapsed ceiling as a result of leaking pipe directly under the sink. What was more disturbing and disgusting was that Allen's plumbing refused to take corrective action. A couple of employees came to inspect the damage but took no action to repair the damage to allow the use of the kitchen sink. I had to wash my dishes in my laundry room for a week. I finally called another plumbing company to repair the broken pipe and additional cost. I was forced to contact my insurance company to repair the collapsed ceiling with a $1,000 deductible. Throughout all that was happening,there was no communication from Allen's plumbing. They refused to to return my telephone calls,emails,text messages and letters. I would strongly recommend to anyone looking for a plumber to not consider hiring Allen's plumbing or you will be frustrated if something goes wrong.

Mo Z.

05/03/2016 12:00:00 SA

Any plumber can fix a plumbing issue but can you really trust this company after my bad experience with them? This company has cost me over $550+ in repairs that didn't resolve a bathroom leak in my house that is still dripping to the first floor of my two-story home as of writing this review.

My downstairs tenants have been complaining of a leak that's coming from their ceiling that started over a week ago. We let the tenants call Allens Plumbing to schedule an appointment to fix the leak. When the plumbers arrived, we had to pay the initial quoting fee and an extra fee to open up the ceiling drywall to determine the cause of the leak. First assumption was that the leak was caused by an improper seated toilet so we paid $350+ for the repair.

The next day, my tenants complained that the ceiling was still leaking. We called them up immediately and were told they wouldn't be able to check the problem until 3 days later. During that time, I found out that the main water valve going to the toilet was leaking and the toilet tank's screws were loose. I noticed that the floor around my toilet was noticeably wet. I'm still wondering to this day how those screws ended up being loose because the area around the toilet wasn't wet to begin with.

When the plumber arrived in our house for the second time. I told them about our problem and we had the main water valve replaced which was a $250+ repair. The plumber did not bother to check downstairs ceiling for further leaks so he left when the job was finished and paid. Unfortunately my tenants just told me that the ceiling is still leaking. Just %&*^# great.

We specifically told the plumber before the first job about the ceiling leak but I guess he forgot or didn't care about post-repairs diagnostics. I am very frustrated with this company and there's no point in using them anymore. They'll just keep racking up the costs in repairs and probably end up replacing the whole bathroom.

You call a technician to get your problems fixed but in reality what you are paying for is their trust. The problem with this company is that they know how to do the work but they won't help you sleep better at night.

*Update 6/19/16*

About a few days after writing this review, my tenants spoke with Allens Plumbing about the lingering issue and they sent over another technician to fix the leakage problem at no charge. The main issue was that the toilet and wax ring wasn't seated properly to begin with and so far we haven't had any leaks in over a month. I'm still not sure if I'll recommend this company after what I've went through.

Eric Y.

7/25/2016

Very professional and prompt with reasonable prices!

I called on Monday morning at 730am. An after hours representative (assuming a call center on the mainland) took my information down. Around 8am a local rep called me back and informed me they would check with the dispatchers and see if it's possible to squeeze me in. At 10am they called me back and said they would either come today between 2p-4p or first thing Tuesday depending on prior jobs. She said they would call me before coming.

My third bathroom sink was backed up. I tried drano the week prior and it helped for a little bit but the problem came back. This is the sink where the central AC condensate drain empties into. Because of this, my AC backed up and the safety feature shut the AC down on Sunday afternoon. Mind you this is during tropical storm Darby and the 94% humidity was killing me! (the central air runs 24/7)

At 3:30pm I heard a knock on my door. I was a little shocked because no one called but I was just thankful they were able to show up today.

Daniel was the tech and he was very personable and professional. He explained everything in lay mans terms. Within 30 minutes the issue was resolved.

This is my first time using Allen's plumbing and I will definitely use them again. They were called after I attempted to contact a few local (within Ewa beach) companies who failed to respond last week. One I left a message and the other I used the Yelp estimate feature. I'm glad Allen's came through.

Despite the small mix up with not calling me prior to coming I still rate them 5 stars. Very reasonable prices.

Derrick M.

7/26/2016

I am dealing with a water leak on my property for which I haven't been able to find after checking all plumbing fixtures inside and out. I have concluded that it is in the walls or under ground. I made an appointment for a plumber to come out between 10am and noon. At 11:30 a representative calls to say the plumber is running late and that he will be there between noon and 2pm. At 2pm still no plumber. A call to the office and the dispatcher says the plumber is on his way. At 2:38pm he finally arrives and at that point I come to the realization that this leak which is quite substantial (losing 288 gallons a day by BWS estimates), is not going to be fixed that day. The plumber proceeds to ask me what's going on. He walks around the property and finds a wet spot and asks if we have sprinklers. After answering in the affirmative, he finds a leak at the siphon valve. The leak was too small however to lose that much water as it was only a slow drip. I point this out to him but he focuses on this leak when I am trying to get to THE leak. He tells me he thinks the leak is under the driveway between the meter and the house. He tells me he turned off the main valve to the house and the meter is still running. I'm skeptical so I go in the house and turn on the water. The water is on...and running...and running. Why is the water continuing to flow when he supposedly turned the main valve off? I tell him what I revealed but it is for naught. He tells me he will report his findings to his supervisor, Dennis, and he will get back to me. He then asks me if I want the drip repaired. After all of that, I still have the same problem and no one called me back.

Sandra H.

6/25/2016

It took a few days waiting because jobs ran long or whatever, but the service was worth waiting. I'd rather wait for quality service than a rushed botched job. Jr.the plumber took the time to do the job right. Very pleasant, polite and hard working. He took the time and explained what he did. I will definitely call Jr. at Allen's plumbing next time I need a plumber!

Jeanette S.

04/05/2021 12:00:00 SA

We've had Allen's Plumbing come by a couple times to fix our faucets. Both times we have had great service. We were lucky to get the same guy come by and fix the problem. He quickly diagnosed the problem and gave us the different options. Both times the job was done efficiently and the most important part no more leaks or water spraying everywhere!

Some people say that the prices are a bit steep, but I see it as a convenience and a worth while value. Why? It's peace of mind knowing they have the supplies they need to get the job done right the first time. So yeah, I'll gladly pay the price.

Also they're busy, I can guarantee, that if I'm having leaking faucet problems, someone else is having the same problem. We've been lucky that we have been able to get same day service. But the thing is with repair services, you have to be patient, sometimes some jobs take longer than expected, sometimes it's quicker.

John S.

9/28/2017

Toilet got clogged and as a result my bathtub was backing up some water. Called around Several places such as Roto Rooter (Flat Rate Expensive), A1 Plumbing ($95/Hour but no estimates) and finally Steve's plumbing (Who didn't want to give any estimates over the phone at all). Now I understand it's up to the Tech/Plumber to make the final assessment but if these companies have been successful for so much years shouldn't they have a general idea of how much things cost? Finally ended up calling Allen's Plumbing, the lady I talked to was friendly and polite, and answered all my questions without being irritated (Yes A1 Plumbing thats you). Also talked to Cheryl on the phone who called to keep me updated on the Plumber's status who seemed to be just as friendly as well (Could've been same person?). Nevertheless, Bennett able to come out within 2 hours and get the job done quickly as well.. The Plumber Bennett was a super cool guy, courteous, knowledgeable, and understanding. Also he was very efficient and patient, letting me watch him feed the camera through. I saw him unclog the pipe and he even made sure it was unclogged by feeding the cable deeper to make sure it didn't back up more farther down the line. I think A1 Budget might be cheaper but was Real impressed with the Service I received so I think these might be my new go to plumbing company. Thanks Bennett keep up the good work!

Kimo K.

11/18/2021

Allen's Plumbing was called to replace the toilet tank hardware for 3 toilets. I was told that the hardware had to be purchased. Instead of going to the nearest store, the plumber went to a farther one. The 3rd toilet tank hardware never got replaced. I was told that the shutoff valve needed to be replaced. Instead of calling the Board of Water Supply to turn off the water, I was given an involved story about replacing the main valve. My bill to change 2 toilet tank hardware amounted to over $500!!!!!!!

G D.

8/30/2017

Below is the email I sent to the owner Steve in which he never responded. I have to add that my technician, Daniel (though he was late because of his boss) was professional.

Aloha Steve,

I am going to also submit a review on Yelp.

Let me first say that I was referred to Allens by my long time friend Jorge Chong of Hawaiian Flooring. I called and made an appointment and had a technician, Daniel, come out and give me an estimate, which there were two amounts, one for approximately 2000$ and a member price that was significantly cheaper.

I initially thought the price was high but when I called I was told I should purchase the membership and I thought that price was reasonable so I requested that as part of my service order and made my appointment.

Keeping in mind that I took paid leave from work off (4hrs at 8hrs of leave accured per month) Daniel showed up almost two hours late. I called and made my complaint, which I was told Id get some discount that Daniel wouldnt see on the invoice.

Daniel and his partner completed half of the job and left while I was at work. I also tipped Daniel 100$ in cash before I left as a good faith gesture.

When I came home I realized that no one had called to schedule a time to finish the remaining drain repair AND there was no discount nor did I recieve the member price ( a little over 1700$).

The following morning (Wed Aug 16) I called and was told that a manager would refund the difference as it was in the notes that I wanted the membership and then I scheduled the remainder of the work for that Friday (Aug 18). Later that day I received a call from the manager stating that I did not qualify for the membership, I voiced my opinion and still continued to keep the appointment with Daniel as he knew the remaining work.

The following day (Thurs) I received a call from Cheryl stating that Daniel wouldnt be available and that he was going to be used on another job even though I was previously scheduled and had an appointment. I said ok.. Then later called back and cancelled.

I then called Waialae Plumbing. They came out the next morning on time and completed the drain repair (widen drain from 1.5 to 2) and they did it in less than three hours for 600$. Their tech asked about the plumbing and I shared my experience with Allens, to my surprise, he said that he would have done it all in one day for 1400$, as thats their average cost for tub to shower conversions.

So what couldve been a 1400$ job cost me 2400$ (1700$ to Allens/ 100$ tip and 600$ to Waialae Plumbing) not to mention my time off that was wasted waiting around for someone to be on time.

Based on my experience, I wont call Allens again, nor will I reccommend Allens to anyone.

So the moral of this long story, dont bother calling Allen's Plumbing and dont expect a response.

Bernie S.

04/06/2017 12:00:00 SA

We needed an emergency repair for our water heater which was leaking. Allen's plumbing was able to fit us in the same day. They went up to take a look at the problem, and called me with a quote. I was able to pay with my credit card and they emailed me the completed work order/bill.

The plumber and the office staff people are very service oriented, friendly and courteous. I'm keeping the card on file so that I can use them again.

Malia C.

9/22/2018

Excellent same day service at a reasonable price! We called Allen's Plumbing because the washer drain backed up. The women on the phone were professional & courteous, and their communication was very timely. The tech was on site within 2 hours, fixed the drainage issue, and price was reasonable. Highly recommend!

Wesley A.

2/28/2020

Our review on Allen's plumbing.
Allen's plumbing is our choice for a plumber. it is a large company it has multiple bands that go out and take care of problems usually within 24 hours. They do have emergency service which they charge an additional $300 above what they're going to charge you for parts and service. The technicians are very competent and professional.
I was changing my kitchen faucet. but I couldn't get the water to stop leaking, home mechanic at Large. So I called Allen's plumbing and they sent a technician out the next day and he fix the problem. I made recommendations to change the hot and cold water valves under the sink, and he did it I'm very satisfied with the job. They also have a long turn program which I have for my dad's house in aiea. which we can also transfer this program to my Mililani house which I will do later on. With this long-term program you have preferred rates on the plumbing services. I like Allen's plumbing because they communicate very well with the customer. and they do their best not only the technicians but also the people in the office to make sure the customers are satisfied I give them 5 stars. Try Allen's plumbing the next time you have a plumbing issue.
Hugs Wes and Wanda Anzai - Mililani

Susie S.

7/13/2019

It took a few days for Allen's to come out when I ran out of hot water, but they came exactly when they said they would. At first I was nervous because their office is in Maui but the service I got from Daniel and his partner was a excellent.
They were pleasant & efficient!
My hot water heater needed replacement and so they took mine away & went to pick one up for me and it was all done in less than 2 hours.
I think I could have found someone less expensive but I'm happy it took me a minimal amount of effort
To get hot water again!!

Belinda T.

8/21/2016

First of all I hate that I even have to give a star. This company should have no stars!!!! DO NOT CALL THIS COMPANY!!! I called them to come to my house to fix and replace some shower faucets and fixtures. The plumber comes out, gives us a quote, and says he has to get parts and will be back next week. Never came back, never called. We had to chase them down. When he did finally come back two weeks later he broke my shower pipes and left saying her needed to come back next week with the right parts. Wait... didn't you already leave us hanging for weeks to get parts and now you don't have parts. He left us with a shower that we couldn't use at all and said it'll be a week before he could come back! What???

We ended up calling Emergency Plumbing and Solar. They came out within 15 minutes and fixed our shower in two hours. They were AWESOME and HONEST.

Kevin F.

3/21/2018

John Santiago was very professional and knowledgeable. I would highly recommend him for any of my plumbing needs. I am now a huge fan of Allens Plumbing. Thank you John...

Anne P.

04/11/2018 12:00:00 SA

Workers drive their vans around recklessly. I live in Ewa. I always see their driver either on their phone, blatantly texting while driving or driving like maniacs. Just this morning, I witnessed 575 TVA west bound on Fort Weaver on ramp, cut someone out. He stayed on the middle lane, squeezed his van between me and the car behind. The lady was beeping her horns out. There was no space between, yet he maneuvered his huge van and made a 90 degree turn to the next lane. He continued to cut people off until I lost sight of him by Waikele. I get that people cut each other off, but dang this guy is beyond words!

My job requires the help of plumbers, contractors, etc. I have been keeping Allens Plumbing in the back of my mind, but after today's incident I am never doing business or refer their business ever. If they can't drive properly and safely, you can not expect them to do their job properly.

Instead of the vehicle ads bringing business, it is the complete opposite.

Mike M.

5/29/2020

Blocked drain on Friday afternoon. Jonah came almost immediately, did a great job, and was super friendly! He got the job done, and charged me a fair price! I can't say enough good stuff about this service technician, and his company! Mahalo!

Joey L.

4/27/2020

Pleased with service received, the work was done timely and efficiently. The office was nice enough to call me and keep me updated as to arrival of technician.
Once here Daniel was professional and got to work right away, bathroom facet replaced and shower fixture needed repair.
I really liked that covid19 protocols were followed. Everything was cleaned up after the work was completed.
Daniel did get a chuckle when I asked if Apple Pay was an option....
Thanks for a great job!

Amanda G.

10/10/2015 12:00:00 SA

Very disappointed in customer service / dispatch. Untimely responses and obvious lack of internal communication. We had an emergency issue on a Saturday afternoon and were called back over 2 hours later only to be told that they can schedule something on Monday. Ended up going with someone else.

T L.

2/23/2015

We had a backed up sewer line and called Allen's (as recommended by a neighbor) to camera the line. George was the service tech who did the camera work and he was very knowledgeable and professional. He spotted a couple problems with our line which he showed me in the camera monitor. He explained the available repair options and provided his recommendation to do a burst. This is a relatively newer technology where they break open the old cast iron pipe and pull a new plastic pipe along the path of the old pipe.

The price wasn't cheap, but on a per-foot basis the bursting method was much cheaper than trenching, and it would give us a brand new pipe that should last for decades. George came back to do the bursting and he and his team completed a very complicated-looking job in less than the estimated time. So far, our sewer problems have been fixed and we were very pleased with the work and the service team.

Besides the actual work and service technicians, the general customer service of Allen's Plumbing should also be commended. Throughout the process of doing the initial camera work, scheduling the bursting, and completing the job, I spoke with multiple members of the office staff. They were all very patient, courteous, and sympathetic to my sewer problems. I was even contacted by the service manager who was very accommodating and responsive to my concerns. I was also impressed with the ease of scheduling; I never had to wait more than a few days to get a service appointment.

I highly recommend Allan's Plumbing, especially for sewer backups and pipe repair or replacement.

Russell I.

03/11/2021 12:00:00 SA

Allens Plumbing is reliable and provides quality work. Daniel from Allens Plumbing was very professional and did quality work. I highly recommend Allens Plumbing for any plumbing needs. They can respond 24 hours and someone always answers your calls.

Rochelle K.

05/01/2017 12:00:00 SA

If I had a choice I would give them no stars. Why call yourself a 24 hour service and not be able to come when you need them. First of all we called for an emergency call at 9:15pm, someone from dispatch called and said they're sending someone out. Two ours later called dispatch back and no response and not able to leave a message. Called the main office back and said they would check the status. Half an hour later I had to call back and she put dispatch on the phone and an amber or aulani said they would send someone after 7am the next morning. So irritating. If you can't come out on an emergency call don't call yourself a 24 hour service. Idiots.

Stephen M.

9/19/2017

I booked an appointment twice. Both times, the plumber was too busy to show up. Just like the airlines, Allen's Plumbing overbooks to maximize profits regardless of the inconvenience and lost time to customers.

Blaine M.

10/02/2022 12:00:00 SA

Our bathtub faucet broke in the morning with water spewing out all over the place, even flooding our downstairs neighbor's house. I called Allen's Plumbing first thing in the morning to make an appointment. At the time I called they only had a time after 2:00pm. To my surprise they called around 10:00am to let me know that a technician was available now.

They sent over Justin to my place to inspect the work. Sadly to say this wasn't an easy fix and the work would take a long time. Justin was very professional and spent over 6 hours at my place fixing an old bathtub fixture.

I am very appreciative that he was able to get the job done that day and I thank him and Allen's Plumbing for all of their hard work. Much Mahalos.

Alihi G.

3/15/2022

The office people are very responsive and warm. They answered my questions and helped me, even though I called more than a few times.
JP was the plumber that came to my house. He answered my questions and helped with my drain problem very quickly. It's kind of embarrassing but nothing was wrong with the drain. I just had to flip the switch, that plugged the drain, in the opposite direction. I didn't realize that switch worked because I removed the drain part a while ago. OMG! So embarrassing.
Thanks for not laughing at me JP. I can't say that I would have done the same. LOL!

Brian T.

12/26/2021

Great service with a great price. Made an initial appointment with the service technician Chris Freed, who arrived on time and gave an estimate. Chris returned the following week to complete the work; again he arrived as scheduled. He was very professional, hard working and knowledgeable. Cost was over 40% cheaper than another quote.
Very satisfied with Allen's Plumbing and Chris.

Patrick B.

11/18/2015

A5.0 star rating 11/18/2015
George did a great job taking care of about half a dozen issues for me and my home. He was very pleasant and professional the entire time. Very happy with his work. Would recommend George to do any plumbing needs.

Kendra L.

5/17/2023

Have used Allens a few times for our 3 bath home. They have always communicated well and maintained appointment times etc. No hassle no wondering about payments or work done. We have used them for 2 clooged toilets and a kitchen sink disposal issue in the last year or so, they have been great. We are currently waiting on yet another toilet appointment. I'm not worried because this company is reliable.

John I.

6/29/2016

Had my kitchen sink faucet replaced today. I bought the faucet and Allens Plumbing was to remove the old and replace the new. I called them Monday, I asked for a ball park est for the cost of replacing the faucet. The gal I spoke to said between $100 - $150 for the work. I scheduled an appointment for Wednesday. Repair person came over and did the repair work in about 30 to 40 minutes. No complaints about his work. When he handed me the billing statement is was for $245. I thought that was way over charging. He said it was what the company charged for replacing a faucet. He did not give me a quote prior to doing the replacement. In his favor, after I complained he did give a 15% discount. I am surprised this company, who does, I'm guessing, many faucet replacements, couldn't give a more accurate estimate. Had I know what they may have charged I may have gone somewhere else for an estimate. Two star rating for providing poor information to me by the office when I called in for an estimate.

Carl M.

03/08/2021 12:00:00 SA

I've used Allen's twice to replace the leaking wax ring on my toilets. The intake was courteous and they arrived on the same day and time frame as promised. The workmanship was good and there are no problems. The first repair was about a year ago and it's still holding. The charges were fair.

Comment: there are very negative and frustrating reviews on Yelp, which are understandable and can be due to the luck of the draw. Somedays are more hectic than others and delays occur. It's happened to me with other trades and services. With this type of repair, you have to be patient. I guess, I've been lucky. If Allen's is on schedule, they are fine.

Eric M.

10/24/2019

I was not happy with Soli Lofotu, Jr. from Allens Plumbing. First, the response time was 2 days from my call that the water heater was not working. The charge was $50 to come out to look at the problem and that the plumber would call me. Soli called me and said that the hot water heater needed to be replaced and that it would cost $1300. After I told him that a hot water heater only cost about $400, he said that the shut off valve needed to be replaced also, but that he would reduce the price to $1100. Being that there was no hot water for 3 days, I accepted the price tag of $1100. He later said that the shut off walve was fine and that he threw in a new flex hose (which cost about $10). However after installing the new water heater and flex hose, the water heater would not start up. Soli suggested that there was some kind of sub electrical box that was not transmitting any electricity to the water heater and that the sub electrical box was the property of HECO and that I had to call HECO to fix the problem. The long and short of it was that Soli gave false statements about the prices and the work to be done and should have checked if there was electricity. There was no hot water for 4 days. Allens Plumbing was a big disappointment. I felt like I was being taken. Needless to say, I will not use Allens Plumbing again.

Bert F.

7/27/2022

I had a leaking shower valve behind the shower wall which needed to be repaired or replaced. The technician did a good job of repairing the problem and I have no issues with him. However I did have a question for the office. I called 3 times and left a message to return my call. Its been about 4 days now and still no call back. I have no problem with the work performed but good luck if you need assistance from the office.

Karen S.

12/03/2015 12:00:00 SA

I'm very satisfied with my service from Allen's. The receptionist told me how much it would cost for a house call and explained all the steps (the technician will call you, etc). They were more than able to accommodate the arrival time for my renter to be present and when their plumber Joey showed up it only took a short time. Joey called when he was finished and let me know that it was complete and what he found. It was very comforting knowing my renter was taken care of in a timely manner. I will definitely use them again!

Jackie M.

7/16/2015

Bad customer service used their service a couple times kamaka the plumber is excellent he dose an awesome honest job ... The girls answering the phones are sassy let me tell you .... Glenn came to service my tub /toliet which was both backed up he only got my toilet unclogged go figure ... He told me they need to cut through the wall to get to the tubs drain with !!! So Glenn said they have to come back tomorrow and to call them to confirm so me and my kids suffered all night with a tub of shit in it .. After already paying $179.00 I called the next morning at 630am I waited till 930am still no call back so I called again the girl I spoke with said she'll have a tech call me ... So I said ok upon waiting 2hours I said screw this so I called roto rooter omg they came in 30 minutes and unclogged my tub in 5 mintues after the plumber from Allen's told me they have to cut the wall don't go with Allen's go with rotor rooter they are honest and fast they also gave me a discount and there service is guaranteed for 30 days

Jess L.

02/01/2021 12:00:00 SA

Called to have service done because all showers and toilets were being backed up by water and would not drain. Agents were really friendly on the phone. Was able to dispatch someone to the house a couple hours after I called (Thank God!) And our plumber, JD, did everything he could to fix the issue !! We are so happy with his service. We definitely recommend them and will call them again if there's ever another plumbing issue.

Gwen R.

4/19/2022

My husband called Wednesday to schedule an appointment to have the technician come to fix a couple of problems with our bathroom sink and garage sink. Appointment scheduled for Friday the 15th at 2 pm. Come Friday 2 pm comes and goes and husband calls to see if technician is on his way since we had an appointment schedule for 2 pm. My husband mentions to the lady at the office we have an appointment scheduled for 2 pm and her response was that even if the appointment is schedule for 2 pm that means technician can arrive anytime after 2 pm which makes no sense why even schedule an appointment if can just come anytime after scheduled appointment. Anyways, she said technician has until 4 pm to come to our house.

Okay whatever 3:30 pm comes and still no technician. Finally at 3:40 pm get a call that technician won't be able to make it stuck at another clients place. Husband said fine reschedule for today 4/19/2022 for 8:30 am. Husband gets a call a little before 8 am that technician didn't come in would need to reschedule. The thing is I find this company to be very irresponsible and unorganized. People take off from work to be home for these appointments and can't always be taking off for appointments that can't even be met.

Obviously, we decided to go with another company that actually needs our business and money. It was a complete waste of time for us. I'd recommend take your business where the company meets your appointment time and values your business.

Nommie M.

6/15/2016

I took time off work and they never showed up. No phone call from the company, nothing. We had to call the office and find out where the plumber was at. No one bothered to call to notify us that they would be delayed for over 3 hours. We cancelled the appointment. It was a waste of time.

Miley J.

11/13/2018

I would give this company zero stars if I could. We live in neighborhood complex and in my building there are 8 units (4 up/4 downstairs). In the afternoon we had a knock on our door bc the unit below us had a leak in their ceiling. They concluded it was coming from our kitchen sink. I didn't get his name but he was a heavy set Samoan man that came to fix where the leak was.

He was a total slob. He didn't throw his trash out into the dumpster (even though he took it upon himself to take our trash bag without our acknowledgment) nor did he put any of the items that was under our sink back. My husband gave him a cold soda and let him use our bathroom. In return he did not put the seat up
bc there was PEE ON OUR TOILET SEAT!!!!! After he left (2pm ish) I was putting the things he did not put back under the sink, I noticed a leak coming from the sink disposal. Even though he was still in the company van parked in the lot, he only came back up around 4:30 pm to fix the leak.

If this is how your plumbers are, I would not recommend this company at all.. bc this plumber did not have respect for our property.

Sn K.

1/13/2016

Very professional overall. Office called to confirm address & time before plumbers arrived. The problem was assessed and estimate given. Job completed satisfactory. I will use them again.

Victoria A.

12/20/2020

Rarely do I give one star ratings but this was frustrating. Can I give a one star for no service? Let's see.

Called Allen's for minor plumbing (the hose was stuck onto the washer spigot and after trying all YouTube suggestions and DIY remedies - the hose was stuck and water was already leaking probably from our attempts to untwist the hose attachment.

Let's just call a plumber, they may just need to replace the spigot without further damage, hubby said.

Made the call and unfortunately could not accommodate an immediate appointment (a day later) only to find out on the day of the appointment that the plumber's running behind and we need to reschedule to the next day. A day is not gonna kill me so we agreed.

Only to wait all morning for a 12 noon appointment then to be called 30 minutes prior to reschedule AGAIN because their technician may not be familiar with that job.

(Insert wtf face) I guess we won't be calling them again.

Zero service and 1 star customer service.

Luna808 X.

09/06/2020 12:00:00 SA

Very professional and diligent with covid precautions. We were told that the consultation was waived but I must have misunderstood. The technician Chris was nice, professional and gave us advice regarding the bathroom drain stopper issue. We then had him look at our toilet since it sounded like it was running and he explained we should replace the valve kit. His total estimate was over $300 in which the parts is less than $100 so we decided to try and do it ourselves.
Long story short we had no work done but was charged a diagnostic trip charge of $149.74.
We were shocked & disappointed at the high cost of advice.

Mr G. T.

6/18/2018

I posted my review over 2 years ago, and I can't believe that people are still calling this firm and getting taken by their shady tactics!

People, read the reviews!
They dont give quotes over the phone, many jobs of which can easily be given out as a good faith estimates. Most other firms give quotes over the phone.

Then, be ready to pay the outrageous $50 cancellation fee when you refuse to hire them after they inspect the work to be done onsite and quote highly inflated prices for their work.

Do not call if you dont want to experience the above!!!

Christie A.

02/02/2022 12:00:00 SA

Used Allen's twice. Both times I was told that there would be an $80 charge just to come to our location (Kahuku) but that it would be waved if we had the technician do the work. That was honored the first time (May 2021) but not during the visit today (February 2022). Called to inquire and was told that I the charge was valid. When I explained that I was told it would be waived, rep on the phone just wanted to argue with me, stating that I shouldn't have been told that and that the charge would stand. Greatly disappointed. Not only do I feel lied to, but the work done was a 20 minute job that took an hour because the tech kept going outside to do who knows what. $600 for 20 minutes of work to change a wax ring and flap on a toilet is highway robbery. Will not use again and would not recommend.

Laureen L.

6/13/2021

I spoke to Isiah to schedule an appointment. He was very friendly and efficient in scheduling my appointment. The tech was scheduled to come out between 2 to 4 pm. I think it was Isiah that called from the office to ask if it would be ok if the tech could come by earlier then scheduled. I was ok with it, actually the earlier the better. Ace called to inform me that the tech would be arriving in 10-15 minutes. I appreciated the follow up call from Ace who was very pleasant. JP arrived on time. He was very professional, courteous and friendly. He unclogged the toilet, cleaned it and put everything back in it's place. He was in and out in less than half an hour. Mahalo Allen's Plumbing for making this experience stress free and providing great customer service from the start to finish.

T L.

01/07/2022 12:00:00 SA

Scheduled appointment to have a new kitchen sink installed. I callback to confirm. Then get a callback from dispatcher Martha to say they have to reschedule job plumber stuck on a project that day. Basically I get booted out for a higher paying job. Period. Then gotta wait a week later to schedule an appointment. Smh. Not about the service but about the money with these guys. An their dispatcher is rude AF.waste of time and they dont care of honoring their appointment s and not accomodating to fix their error. Told dispatcher i would try to get another plumber because I cleared my day for this appointment. They scheduled a Saturday only to move me to Tuesday. When I callback now next available appt is Saturday. A week later. Lol. Unapologetic dispatcher who screwed up was not accomodating. I cleared my schedule that day to get job done and she the one with the attitude. Smh. I booked with JBC plumbing for Mon..just know if they got a bigger job you going to get bumped after confirming the appointment. Waste of time and inconvenience.

Mark M.

4/18/2015

I choose Allen's based on their reviews here and wasn't disappointed. Everything from Cheryl, the first person I spoke to, Steve, the tech analyst, the dispatchers, and Scott, the tech who did the install were all polite, professional, anticipated everything (thank you Steve, your suggestion to double check with home depot on their stock and warranty replacement policy saved a lot of potential angry conversation with Home Depots very poorly trained staff). While the install wasn't cheap, it seems to be the going rate and I was more than pleased with the quickness and quality of the install and overall interaction with all the staff.

T R.

01/06/2016 12:00:00 SA

Allen's Plumbing has been our go-to plumbing service for our house. No matter what the problem (broke a pipe in the yard; frozen valve ; toilet backup) they help you over the phone until help is on the way. Today - Daniel was very professional and courteous and timely with the repair. It's an old house so it has it share of issues. Call them! They respond!!!

Aimee H.

04/08/2021 12:00:00 SA

Easter 2021- very very windy!!!
We have carpet in the house so we usually have the kids dye eggs outside Incase they spill the dye...... no problem. We set up our tables, chairs, and tent. While setting up the tent, the wind was so strong, it was lifting the tent up. We decided to put some big buckets of water and tie them to the tent to try and hold it down. No competition for Mother Nature that day!!! So I grabbed my metal pegs and we secured the tent. The kids had fun dying the eggs and hunting for the plastic ones. It was just about to get dark so we decided to break down the tent. When we pulled one of the pegs out, water started to shoot out from the ground. OMG, we hit a water line when we pegged the tent down!!! We notified the association and they sent someone to do a quick plug until we got a hold of a plumber. We tried calling several places and they all acted like they could not be bothered!! Rude service on Easter ,really? We finally called Allan's plumbing and they were so pleasant and courteous. Although they could not find someone to come out on that night, they assured me that they would call me as soon as they opened the next morning. They not only called but scheduled me an appointment and kept in contact with me. Although it took a few days for someone to come out, I was willing to wait ( as long as the plug would hold up) because of the great customer service they had given!!! Customer service goes a long way with me and it was very appreciated that night. Even the tech that came out was really nice and courteous even though he had to try and fix the hole in the rain. My dad even held an umbrella over him to try and protect him from the rain! Thank you Allen's Plumbing!!

Brett S.

05/03/2018 12:00:00 SA

Allen's Plumbing refused to give me a quote over the phone and stated that I had to have a technician come out to quote me a price. When the technician got here, they pulled pricing up on an iPad. They were trying to charge me over $700 to install a dishwasher that I already own and run 2 feet of water line to an ice maker. They told me it would take about 90 minutes. So, I declined because over $700 for 90 minutes of work is a text book definition of insanity.

Needless to say, they still charged me $50 for the 2 minutes that they were here and tried adding tax on top of it.

They couldn't give me a price over the phone but could pull it up on an iPad in less than a minute. Give me a break.

Roberto P.

7/20/2016

Professional support!! Its also good they are open seven days a week to handle any emergency situations that may come up during the weekend. I strongly recommend Allen's Plumbing!

Randy J.

02/01/2021 12:00:00 SA

Completely dissatisfied with the customer service and dispatch. I called to double-confirm my appointment time 30 minutes after the 2:00pm appointment time. I was told the plumber was still on an earlier appointment, and they would call me when they were on their way. Ok....

Almost 2.5 hours past the 2:00pm appointment time (4:15pm), I'm still waiting and now wondering if the plumber will even have time for my appointment. I called their customer service again.

I was greet by a gentlemen who placed all the blame on the dispatch for not notifying me that the plumber was STILL on the earlier appointment. And this guy had the nerve to offer me emergency service for an EXTRA charge, because it was now after 4:00pm.

I abruptly declined, instructed him to cancel my service request, and that I'd take my business elsewhere. I tried to be patient, but the no-call about not making it today, and the nerve to offer me emergency service for EXTRA charge was too much.

My advice. Stay away from this plumbing service. They don't care about your time or satisfaction. take your business elsewhere.

Gerry L.

12/21/2015

Their performance has been disappointing; I wanted a quote to perform some plumbing work related to two bathroom renovations...they charged me $52.36 to come out but even after repeated contacts they failed to submit a proposal or even call me back. A waste of time and money....

Nicole T.

8/16/2016

Did not use the service. I just wanted to make a complaint about one of your drivers who cut me off this morning. I was leaving the airport, making my way to H3 and one of your drivers almost made me hit another car as he crossed over in front of me.

This is not good for your business.

Shawn F.

10/29/2020

Why is it every time I see their van it's speeding and weaving through traffic. This week I saw it twice in 3 days Speeding crazy!

Gerald T.

8/25/2019

Excellent customer service! In december of 2018, I called allens plumbing to fix my kitchen sink which was leaking underneath and the garbage disposal was broken. They promptly came to fix it by changing the sink, pipes, and adding a new garbage disposal, and all was done and good. In August of 2019, I noticed the underneath of my kitchen sink was wet again, and I noticed the garbage disposal was leaking once again. I called them to come and check it out, and they promptly sent someone out, and the guy said it looks like the garbage disposal had a defect, so he changed it and said it was covered under warranty and did not charge me anything, very honest of him. They deliver fast & friendly service and that is what I like about this company. I would highly recommend their services to anyone looking for a fast, friendly, and reliable plumbing company...

Alan S.

12/09/2014 12:00:00 SA

Just called Allen's plumbing to get a basic quote for a clogged toilet. Whoever answered the phone was very rude, and said they could only give a quote if I pay a non refundable $50 fee. I asked if he could give me a range, whether it be a hundred dollars, a thousand dollars, or up, and he was adamant on not having a clue on how much their service costs. A waste of my time, as it will be for you as well.

Mike M.

6/29/2018

Allen's Plumming was quick to set an appointment for me . The Plummer they sent was junior & he was fast, very informative & made sure I understood everything about the system he was fixing! I will Definitely call this company in the future!

Jasmine K.

2/29/2016

Highly recommend Allens Plumbing!! George is exceptional!! 5 star on communication, appearance, professionalism! He explains everything and is so patient! He changed our tankless and helped us with our hot water problem. We are extremely pleased with George!
Highly recommend Allens Plumbing!! Yes they answer their phone!!

Jerome S.

2/15/2018

Quick response, fair price for service, and professional staff. We had them replace a water heater and snake our cleanout drain. Our drain was extremely clogged from previous owners. Allen's plumbing took thorough care to make sure or drains were cleared. I definitely recommend them.

Liz T.

09/04/2020 12:00:00 SA

This company was responsive to my inquiry for a emergency plumber to fix a leak under kitchen sink. I also wanted to replace my disposal and asked for price estimates. I received a response quickly. After conferring with the representative, it was decided that I should pick up the disposal of my choosing and provide to their plumber. The company did not carry the specific model I was looking for. After I found the disposal at hardware store, I called company and learned that one of their plumbers was in my neighborhood. He came to my house shortly after, and assessed the situation. Noticed my metal pipes were corroded and explained that when the disposal is in bad condition, a leak at the joint is not uncommon. He replaced the pipes with pvc, removed old disposal, connected new one within an hour. Took away all of the old materials, boxes etc and left my kitchen in perfect condition. I love my new disposal and so happy I have new pipes.

Rochelle S.

8/27/2023

I couldn't believe that I was able to get service so fast. Called at 2:45pm the tech was here just before 4pm. Very courteous tech, explained his findings and the cost and was done within the hour.

Doreen T.

04/08/2020 12:00:00 SA

technician was clean and professional. customer service had great communication regarding ETA and follow-up. Highly recommend

Kevin M.

1/30/2020

Allens are expert plumbers who we have relied upon for several years. Everyone at Allens is friendly, courteous, professional, highly skilled and dedicated to solving your plumbing problems.
On Christmas Day our kitchen sink stopped draining. A call to Allens provided immediate help. Bennett was dispatched to our residence and promptly restored normal drainage for our sink and dishwasher. Despite the interruption of his holiday, Bennett displayed a friendly and good natured attitude as well as exceptional plumbing skills. He is wonderful!
Allens prices are very competitive and they are quick to find ways to save their customers money.
Without reservation I recommend Allens Plumbing.

Carol L.

9/29/2018

This is the first time I tried Allen's Plumbing, after paying $700 to fix a shower handle and replaced a toilet flushing unit, not because of anything wrong with the flushing unit, it is just because I have to hold the toilet handle for a while on ever flushing. Ater the new flushing unit is installed, I still have to hold the handle on every flushing, this make me questions why did he recommend to replace the old unit. This whole experience just make me wonder ......

Hawaii S.

9/29/2018

I have used them many times to make various repairs. They are quite accommodating and will normally send a technician quickly. The prices may be a little high, but I am always happy with their work.

Lucky M.

10/23/2016

Wow $60 for just coming out and doing a quote. Called for an appointment and he didn't come out at all after paying the $60. Literally stealing is what I call it. The person at the front desk hung up on me after I complained. I'm going to the BBB for this.

Jess D.

1/21/2021

I Highly recommend using Allen's Plumbing. They responded quickly to my yelp msg. A clerk called and set up an appointment for the next day. Technician, Paul, came out of his van wearing a face mask (truly appreciated overall health concern). I walked him to the kitchen. I explained to him what was happening. He had great understanding through his professional experience and knew exactly what to do. He walked me through a small process and In a matter of minutes. He resolved my garbage disposal issue. Allen's Plumbing...call them today for all your plumbing needs!

Glenn C.

4/21/2023

Allens plumbing has been a very dependable company and the technicians are professional, courteous, and knowledgeable. I highly recommend this company for your plumbing needs!

Ruff R.

11/19/2020

Very professional, very positive service! I am very impressed with Allens Plumbing. I was given updates as to the time of arrival. The technicians were on time and got to work right away. They were so friendly, knowledgeable, and did a great job. I would rehire them in a heartbeat!

Roger C.

05/07/2015 12:00:00 SA

jesse garrett did all the plumbing for our master bathroom. He did an outstanding job. Very courteous and excellent workmanship. Jesse even changed our main water shutoff valve after discovering the 26 year old valve did not completely shut off the water. I would highly recommend Allens Plumbing.

Chris S.

11/23/2015

Allen's Plumbing is great!
First, they answered the phone when I called. This was not the case with four other companies that I tried to contact. The receptionist was pleasant, efficient, and scheduled my repair for the next business day.
Second, they called me the morning of my appointment to confirm who was coming and let me know that they could come earlier, if I was available. They really know how to approach business from the customer's point of view.
Finally, the plumber that made my repair, George Manguba, was exceptional. He quickly did an assessment of the work and provided me a quote on the spot. Once I approved the work, George got right to it. He worked quickly, made my repair, performed a quality assurance assessment, and cleaned up in less than an hour. In addition to his professional skills, George was extremely pleasant to talk to and kept me informed of what he was doing throughout the process.

I am thoroughly pleased with the service that I received from Allen's Plumbing, and would happily recommend them to my friends and family.

Ashley D.

1/24/2017

I wish I could give you guys no stars...your plumber was so rude with absolutely no customer service what so ever. We used you guys to fix up all of our houses and this is the first time I am so incredibly disappointed in the service that you have provided me with. I promise I will tell every single person, business, and family member I know to take their business elsewhere. Unbelievable. Absolutely unacceptable. Make me stay home from my job for nothing, what a joke of a company. How dare you yell at me and try to step up in my space like I'm some MMA fighter...clearly you guys do not care about your reputation, so I'll make sure to spread the word of how little aloha you guys have.

Terry P.

4/13/2018

It is a rare that I would take the time to provide feedback when I find myself dealing with a company that is just best to pass by. It's not the fact that Allen's can't even manage to respond to their own proposals, take calls from their answering service but fail to return calls; those are simply traits of a business that is too busy or doesn't care to delight customers.

It is the manner in which John feels free will to be rude and insulting when a customer wants to ask questions that appear to annoy him. I've done business before at Allen's but not another penny will ever trade hands with such a smug and insulting customer representative as I had the displeasure of dealing with. Imagine having an employee cop an attitude after having made two store visits as well as responding to a written proposal sent by the company; only to be told that another trip into the store is needed to consider scheduling the appointment that a week earlier in person I was told would be scheduled over the phone. Go ahead and visit Allen's...my family and anyone who I can debrief on their customer skills will not. Great Job John!

Judy M.

7/26/2020

Bennett is a pro!! He is Smart, respectful, does fantastic work, thinks outside the box, is fair, and he gets the job done!!! I Highly recommend Bennett!

John W.

5/22/2023

My washer basin was clogged and JP did a good job unclogging it.
I would recommend and use Allen's Plumbing again in the future.

Mermaid S.

5/13/2021

Here's the pros: they do answer the phone when you call, even later at night and they offered emergency services for an additional $300 but I could wait till the next day for my issues. Reps were very nice on the phone. Getting someone to come out to my area of the island was also an additional plus.

Cons: my tub diverter/spout needed to be replaced. When the worker came, he took everything apart to see if he could fix things and mentioned that the original repairs were done wrong and that he could risk breaking a pipe if he went ahead and repaired things properly. In my mind, since I'm not a plumber, I trusted what he said but on the flip side, I've been living in my unit for almost 6 years and never had an issue with the spout the way that it was so I'm assuming it was originally done properly. To make a long story short, he found a way to get a new spout back on so my shower could work but the sealing that he used is already cracked and the spout is loose... that was never an issue before and I'm very upset considering I paid almost $300 for this and it's not very secure. He never went over payment plans with me even though on the phone, I was told that he would.

He also kept mentioning he didn't want to be held responsible for things breaking later on or damage- I definitely understand his concerns but as a professional apart of a reputable business, he shouldn't have been worried about his ability to do his job nor should he have been expressing that to a customer.

All in all, I'm disappointed because I don't know how to resolve this sealing issue on the loose spout I paid almost $300 for.

Nicholas U.

5/27/2020

I have never found it necessary to write a review, but Allen's is that bad. If you're looking for a reliable company that communicates with their customers you NEED TO MOVE ON. I'm writing this review for my grandmother who hired Allen's to replace a laundry sink and faucet and clear a drain line. The 1st plumber came and almost left before caulking the sink to the wall. After he did the job it probably would've been better if he hadn't done it (see pic...the sloppiest job I've ever seen). He also brought the wrong part for the wall covering, said he'd be back that day and still isnt back almost a week later. He also wasn't able to clear the drain line then wouldn't provide a detailed report on the work done (pretty sure they charged for that when the job wasn't done because it was included in the original quote and the final price wasn't reduced). Finally today (6 days later) they said another plumber would be coming @ 11am to finish the job, it's now 5:30pm and no call/no show. DO NOT use Allen's...unless you want an incomplete sloppy job!!!

Kyle G.

09/07/2021 12:00:00 SA

Hair and waste wasted were left on child's bedroom floor. Kane (company service rep) mocked me an laughed when I asked to be partially refunded for the $104.00, 10 min drain clog job.

Invoice O54474
Job date 9/2/21

He couldn't stop laughing 6 hrs later when I asked for $50 off since I had to hire a cleaner to come disinfect my tenants childs room floor. JP the actual plumber apologized for the potentially hazardous/and harmful waste left of the job site and through the house. But customer service called back 6 hours laughing and making jokes. Stay away from this company , their unprofessionalism and higher than average prices are unacceptable.

Nathalie K.

4/19/2022

Had a plumbing issue. Andrea has excellent customer svc. Especially understanding to my requests. The pumber who came was the same, knowledgable and cleared the drain in less than 20 min. Highly recommended. Thank you for your prompt & courtesy service.

Russel M.

4/16/2015

George is our repairman today for some additional repairs and he's doing a great job also.

Jay L.

9/18/2017

I called them to do some plumbing work. They charged me to come out and do a quote which I didn't appreciate but thought it was okay since I could use that against the actual cost of the work. However, I've been calling and emailing them for weeks now to schedule the work and have gotten no response at all. No call backs, no emails, NOTHING!

Don't use these guys.. they'll take your quick money upfront and not call back. I'm finding another plumber! Very disappointing and unprofessional!

Chad U.

08/10/2016 12:00:00 SA

Very Displeased with the service I have received from Allens Plumbing. Had a Routine Check for our plumbing about a couple months ago. No call no show. I was busy with a important family matter at the time so never really followed up on it. Did call them to tell them. Then I called to schedule a appointment to come to check our plumbing wit our toilet. No show at the appointment time, called saying they busy with another job. Asked if they could come first thing tomorrow morning. They called later that evening a maintenance guy called, not the office saying they can't come tomorrow and wanted to come next week. I said why you guys making appointments then canceling the same day, need to communicate with your office better. Very Very Displeased. They said they will come tomorrow around 12-2. If they don't show up or are unable to come, I WILL be taking by business and money else where. Checked some other reviews and see that I'm not the only one. ‼‼

Robert G.

12/12/2014 12:00:00 SA

Recently needed a new hot water tank and I called Allens Plumbing. From the initial phone call until the end of the project everyone involved was topnotch. Very professional, and a pleasure to work with. Nick Haynes was the installer and I was delighted with his work. I asked for several other repairs and he made it happen the same day. This is a great company!

Bud D.

6/22/2020

All we wanted was a quote from 3 plumbers. Thats what the home owner wanted. Allens plumbing is the only one that couldnt provide a quote. He wanted to charge up to use the camera and some hydro pressure something, and some other services. And refused to leave till we paid for something. He kept offering other services. We told him we are not paying for it and that the home owner will. So we cant pay for all that services. We told him we know the pipe is crushed so just measure it and get us a quote. And he kept offering something. Made me lte for work because he kept repeating himself for 45 minutes that he needed to do something. Finally after we wouldnt change our mind he said he would get us a quote and took my email down. Its been 3 or 4 weeks and no quote yet. The way that he said it, i knew there was no quote coming. And i was right

Andrew L.

6/14/2023

Kerry, from Steven's Plumbing Service, came over to snake the line of a clogged kitchen drain. He wanted to charge us $800, which included a $70 savings, to snake ONLY the kitchen plumbing. He told us that even if he were wrong about the solution he would provide, we would still need to pay $800. (Guy was out of his mind). Once we told him no, Kerry walked right out without saying a thing and drove away.

We called up Allen's Plumbing immediately and got a quote for $197 as opposed to an $800 bill. It sounds more like a $600 savings to me! J.P. brought out his sewer machine and got to work right away, and now, no clogged issues.

So, if you have a plumbing issue, call the guys that will do you right. Call Allen's Plumbing (808) 517-5716; or visit their website at allensplumbinghi.com

Mahalo to J.P. and Allen's Plumbing for doing an awesome job and excellent service!

Kat H.

9/13/2022

I would have given 5 stars, but they lied to my face regarding estimate cost. They told me that it would be waived if we went with them for install of the system we were looking at. I've called to request the estimate costs be waived and they said sorry bout it, someone told you wrong. (Of course this is after we completed the install with them).

Todd M.

05/09/2019 12:00:00 SA

Darren and his team were PHENOMENAL! We hired Allen's Plumbing to reroute our home's old sewer lines (1950s). They were on time, extremely professional, and got the job done as promised! I would recommend them for your most challenging plumbing issues! Knowledgeable, friendly, reliable, what more can I say?! THANK YOU!

Camellia O.

10/07/2019 12:00:00 SA

5 stars for JP! He was punctual, knowledgable, he did the job quickly and well.He's a really nice awesome person who clearly cares about customer service. Thank you Allens Plumbing and thank you JP!

Raquel T.

11/25/2014

Used them for an emergency and the young man came and fixed the water heater that blew for just over $1,000 in December 2013.
Called again recently to have them install a turn off valve under the kitchen sink In the middle of our kitchen remodel. Hours later, I called again and they said they'd forgotten, apologized and did show up promptly. Reduced rate (due to joining their yearly discount club) was $197 for 30 - minutes of work since they bid by the job - not by the hour.
Fast forward to yesterday when I called them back to hook up the new kitchen sink, dishwasher, and replace the ring under the toilet. Price quoted: $986.00!!!! I told them no way. Called around got a bid from another licensed plumber for $300.00! These people are rip-offs! Nice people, but way over-priced. Call another plumber and get bids before using Allens Plumbing, you'll save big bucks using just about anyone else.

Carol C.

5/15/2023

I wish I read the exact same review I'm about to write before I made appt. Literally exactly as below. Called early. Asked for appt after 2. They said tech would call. At 1:30 calked and asked if ready. I said I told them after 2:30 and she said they would have to go to another gig. At 3:40 (exact damn time as review below) they called and said stuck at gig and after 4 is overtime!!! WTH. I TOOK HALF DAY OFF FOR NOTHING. Obv this is a PATTERN FOR EXTRA MONEY. I call BS. Be careful if you ask for afternoon appointment. I should bill THEM.

Kendra M.

02/10/2022 12:00:00 SA

Thank you Daniel and Ethan for your efficiency and effectiveness in repairing my master water valve and washing machine valves!!! You are AWESOME!! I'm building my list for next time.

Tam O.

3/16/2016

This is my second experience with Allen's Plumbing and I'm glad I called them back. The dispatchers, Shaylynn and Cheryl, were extremely polite and helpful with getting me the appointment I needed. They also called me with the technicians' names who were coming to my home and gave me an approximate time that they'd be there.
Joey and Chase came out to look at my solar water heater, which has been leaking intermittently over the last week. Joey explained how my eater heater worked and why it was leaking at times. It turns out that it only needed minor adjustments, but I appreciated him taking the time to explain what he was doing. I will definitely call again if I have any other issues with plumbing in the future. I was charged just a small amount for them coming out. Awesome.

Mike I.

5/27/2021

Looking to have my wax gasket on my toilet replaced so I called Allen's plumbing. They did a great job a few years ago changing out my other toilets wax ring. JP is the man! Fast, friendly, and reliable service. I highly recommend them for any of your plumbing needs. Thanks JP!

Anne H.

07/07/2016 12:00:00 SA

This is the second time I've used this company. Although I was happy with their service the first time, I have to report that it did not meet my expectations for this visit. This time I had a leaky valve and rusting pipes to go along with it. The job was done well as far as I can tell. I have no complaints about the work and they were courteous and gave me a reminder call that he was on his way. My big complaint is the cost! I did not realize it would cost $900 to fix a valve that took 2 hrs to repair. I spoke with their manager to confirm that it was the right fee and he is standing by his worker. They do not charge by the hour and they are more to charge by the task at hand. If you plan to use them, please be careful and get an accurate estimate.

Michele W.

01/11/2016 12:00:00 SA

Saw their commercial. Next day had a problem with my dishwasher leaking. I was stressed out because my husband was out of town then I called. Great same day service! The tech came with a professional attitude. Plus came a bit early so that was convenient since it was around dinner time. George the tech, fixed the leak so fast. So easy!
Will call this company again.

Sheila G.

9/29/2015

So impressed by service from Daniel K. He problem solved my drain issue (including moving my laundry center ) with a totally positive attitude, never complaining. After finishing the job he made sure multiple times that the problem was solved. Bright future for this young man! Also appreciate the courteous, efficient , quick response from ladies I talked with on phone. Very impressed with service from this company!

Stan M.

8/21/2018

Super expensive prices. Got another company to do the work for half the price. They are fast to come to your place for an appointment, but if you do not use them, they charge you $50 just for the site visit. They don't give phone quotes over the phone which is understandable but how you gonna stay in business especially in Hawaii with ridiculous rates?

Gleno E.

10/11/2020 12:00:00 SA

Very expensive parts. Found exact same part online averaging $150, Allen's Plumbing's price was $400. Tried to speak to a manager, and even wrote a letter asking for explanation, but never got a response or called back. Posted complain with BBB.

Gladys S.

10/29/2021

We had a plumbing issue overnight and my husband remembered seeing a commercial for Allens Plumbing. His brother also used them and was very pleased with their work so it made sense to check them out. First of all, every person we were in contact with was so helpful and friendly. My husband and I were already impressed with that. Then when they sent a plumber over this morning we met Justin A. Don't let his young looks deceive you because he knows what he's doing and what he's talking about too. We were blown away not only by his skills but he was so friendly, showed us pictures of where the problem areas were, explained the whole process and even explained about their additional services should we need it later on. Overall, we are sold on Allens Plumbing. Mahalo for the great customer service and sending Justin A. our way. So peoples!! If you need a plumber.. you gotta go with Allens Plumbing and remember to ask for Justin A. too!!

Gail P.

11/05/2019 12:00:00 SA

Allens Plumbing, once the job was done and payment was received they gave such a hassle to make things right after a botched job of installing a garbage disposal. It leaked after installation when I ran my disposable.
Wow! Incompetent workers. They sent an idiot to fix the problem who butchered my kitchen and took my pipes with him and denied taking them.Thumbs down on this company...

T S.

6/19/2023

I called Allen's Plumbing on a Saturday morning. My refrigerator water supply faucet in the wall was leaking significantly and when I turned off the water supply to my house, discovered it was faulty too and the water would not completely shut off so the water leak couldn't be stopped. I called to request emergency service. The representative told me they would call me back in less than 30 minutes to let me know if they could send someone out. THEY NEVER EVEN BOTHERED TO HAVE THE COURTESY TO CALL ME BACK!! I guess they have so much business they don't care to follow up with customers needing service or their customer service reps are inept and unable to adequately do their JOB, or probably it's both! I bet if it was a friend or family member calling for service they wouldn't have forgotten! I own several properties on the Island and I definitely will never call them for service again.

Marcy W.

11/20/2014

I'm so happy to have found a plumber I can rely on and trust, after many years of hit-and-miss with others. I've called Allen's plumbing many times, for all kinds of plumbing work, from toilet repair to hot water heater replacement and most recently a kitchen sink replacement. All of the technicians who have come out have been great, especially Nick and Scott. Even the person in the office who I talk to to schedule appointments is really nice. Highly recommended!

Grace O.

6/22/2015

After a problem with our shower constantly running water and the shut off handles not responding, we called Allens Plumbing to resolve the issue. Working with Jesse, who came out to fix the problem, was great. He diagnosed and resolved the issue quickly. Great Service!

Austinius P.

10/19/2018

Exceptional service. Ok so I experienced my first what I'd call major hurdle as a homeowner: the main drain line for our home became clogged. Sewage was spewing into our yard, not a lot but enough for me to call it holy.
This stressed me out because at the time I didn't understand what was happening and immediately assumed the worst. After sending out a request for quotes from various drain services in my area I ended up chatting thru Yelp with someone from Allen's. They offered to come out immediately for an additional fee which I declined. It was late and I needed to put my daughters to bed so I opted for a regular appointment originally set for after 10AM. They called me a little after 8AM and asked to come earlier. Hell yes.
Bennett Peters, which is an awesome name by the way my name is Austin Bennett. We're of no relation. He arrived promptly and calmly listened to me tell the frantic story of a backed up toilet and bathtub. He sent the camera down and showed me what was happening, the issue was beyond the scope of the snake so we went with the jet stream option to blast debris out clearing the clog.

But he went above and beyond. He was great and I mean great with my two five year old daughters. He was patient and entertained their curiosity. This made the biggest difference for me. The focus on family.
Overall Allen's is A ok in my book. Exceptional back end (setting up the appointment) capable technician and family friendly. Mahalo Allen's Plumbing and Bennett Peters

Kevin T.

9/18/2015

I called Allen's plumbing around 2:30pm with a toilet issue. A technician was at my house before four and fixed the issue in 10min and only charged me the min of $50. I'd highly recommend Allen's and I will gladly use them again! Speedy and professional service!

Kanani T.

08/09/2022 12:00:00 SA

So quick! Super easy to work with. Very friendly...realized around 8pm tonight that we had an issue that couldn't wait to be fixed. Called Allen's, gave dispatch all the details and Rose called us back within 10min and got Daniel to come out to our house in under 30min. He was able to detect the issue and fix it. From start to finish, 2hrs tops. I'd highly recommend them again.

Bub F.

03/02/2023 12:00:00 SA

Company was contacted by a family member on Monday, plumber did not show up. Was told plumber was to come on Tuesday after 10am, did not show up again. Company does not keep customer updated. People take off work to do meetups and then company does not show up. Company was inconsiderate and unreliable. Ended up hiring a different plumber who responded promptly and did the job.

Robert K.

9/30/2021

Plumber Justin A. was professional and courteous. My kitchen faucet needed replacement and he was very efficient at recommending a replacement option (Delta) electronic touch faucet. So impressed asked for a quote on some bathroom work.

Brandon L.

04/10/2019 12:00:00 SA

We called a few plumbing companies starting with those who had good reviews. This was to scope a drain line. I typically don't post reviews but this is as a courtesy to potential customers. We all showed up in the morning at 7:30am and arranged our schedules around this but the plumber never showed. After calling in to see what happened I received a cold response of....we can fit you in later this afternoon. Unfortunately, Allen's Plumbing didn't value our time as we hoped.

Marvin M.

12/10/2018 12:00:00 SA

Just got service from Allen's Plumbing again.

Master bedroom bathroom sink started to drain slowly on 12/5, used drano hoping to alleviate the issue. On 12/6 drain was plugged, tried in vain to use a plunger to unplug.

Nite of 12/6 Building Manager attempted to contact plumbers to no avail. Asked Manager if he called Allen's as he originally recommended Allen's to me, requested Bennett Peters who originally serviced my condo 6/2017. Building Manager replied no but then called Allen's and we got an 8 am appointment for 12/7 and Bennett Peters would handle the call again!

Bennett showed up on time, completed my service, answered any questions I had. Only thing is he left my condo to pick up required equipment necessary to complete job from another service tech. Only time wasted involved as total charge was reasonable to me.

Great Job Bennett Peters

Bennett Peters and Allen's Plumbing are my go to plumbers!!!

anastasia s.

03/11/2015 12:00:00 SA

Needed to get my gas water heater looked at. Dispatchers were nice and communicated well for eta. Turns out my heater is just outdated and annoying. James was knowledgable and got the job done quickly.

Craig H.

3/23/2016

Kaimana Kippa came out in excellent time. He was very courteous, helpful and knowledgeable. He replaced our kitchen faucet very professionally and left no mess at all.
I am very satisfied and will always call Allen's Plumbing every time I need something done.

Henry T.

3/20/2019

from Cynthia (dispatch) to Daniel and Jonah (technicians)... kudos.
Highly recommend Allen's Plumbing
for professional services.

Hans W.

3/17/2023

Aloha,
We had a leak in our upstairs tub that was damaging our ceiling. I had previously worked with Toto rooter for a simple repair and got hosed so I decided to look at a local company. Allen's sent two guys to work on assessing the repair. They quickly isolated the problem and made a quick repair for less than half of the original estimate. they also showed up on time at 9:00 am on the nose. Jonah was personable and knowledgeable and he did not mind petting my big dog to calm him down. I like that they both were locals and were very friendly. I always feel that when businesses can be trusted to not over charge I can trust them when I need to do a major repair and that money is well spent. I appreciate you Braddah's and will be recommending you guys to all my friends and family. Mahalo for giving me back my shower so I don't have to share the bathroom with my daughters.

Me ke aloha ,
Kumu