Creative Plumbing

Building maintenance water shut off scheduled
Take off from work to be home for repair
Plumber shows up.....nope

I don't know their system of scheduling appointments. You'd think calling, speaking to a human, being told we can do that, giving your name, service request, date, time and address would do the trick right? Wrong. If you do schedule with this company I'd recommend calling more than once, including the day of, several hours before to remind them. I scheduled the appointment the day before they were supposed to come out and whoever took my call still forgot or didn't log it on the schedule. Whatever their excuse was, it was a waste of my time and a waste of my day off.

5-star service! Super nice and very professional. Fixed my toilet and changed my kitchen valves and faucet at my condo. Even set up a required building water shut down with the building for me, no hassle on my part, awesome right! Will definitely be using them again. Thank you Creative Plumbing!

I give up it's been weeks that I've been trying to get them to fix or replace our hot water solar system remind you they did the install 15 years ago and had super service back then now it just plain sucks Todd will just ignore my repeated phone calls I'm calling someone else not worth the aggravations and if the are so unreliable now imagine anything after will be hell

Called them to snake my clogged kitchen sink/washing machine drain. The plumber who arrived was very friendly and helpful and answered my questions. However, I was charged for 2.5 hours when the plumber was at my place for less than 1.5. He arrived at 8:45am (which was 45 minutes late) and left before 10:15. I understand we have traffic problems here. But don't bill me for an extra hour when you were late.

If I could give zero stars I would. Unprofessional. Plumber decided to urinate with the door open, and my wife walked in. She wanted to call the police, but he just left. $125 for an upset wife and no repairs done. Called their office and secretary apologized profusely and said she'd get back to me. Never heard from her again and they'll never hear from us either.

Rates are very reasonable but when they replaced a water heater the plumber didn't seemed to really know what to do and ended up spilling rusty water on the carpet.  But, he was a very nice person--perhaps just on the wrong career path.  On a separate occasion the plumber kept going out  the van for a different part and always came back with the wrong one...like four times!  I think his memory might have been altered by some of the local flora and therefore made his job more challenging.  Regardless, am not using them again even if they are nice guys.

Ask if the plumber they are sending is licensed.  They did many jobs for me, but there was always an issue about why they couldn't do this or that...then I found a new plumber (licensed) who can do.  I also had the issue of the Creative plumber not seeming to know how to handle the job efficiently.  NICE doesn't cut it, if the job can't get done properly.

BEWARE!!!  Scam company chrgd me 3 times over the going rate to camera and snake my mainline, i.e. $900+ (should not have cost more than $300).   The only thing creative about this company is their billing-pricing practice.  There was no owner or supervisor overseeing the job or the workers.  The assistant to the main guy who came to my home was a teenage boy.  They came 45 min late and took far too long to do the work.  A guy named Mark who also seemed pretty young was the one who came quote me for additional work and was also the person who the crew phoned while doing the scheduled job.  When I questioned Mark in person about the unreasonableness of the prior bill he immediately launched into an argumentative stance like he's had to take this position many times before.  I could tell that Mark himself was monitoring jobs remotely...probably slacking off himself on company time and only monitoring the workers by telephone.  When I asked him to credit me a portion of the overbilling against future potential job he ended up not quoting the potential job, i.e they took the money and RAN!!!!  This company is really bad and out of control.  The workers slacked off and took all morning to camera my line, then they needed to make up for their own inefficiency by over billing the customer.

Horrible billing practices. Was sent an over due notice twice when I already made payment. One late notice was from 2 years ago and before that notice I heard nothing from them about being late. Not cool to send an over due notice twice and both were not true. Will not ever use them again.

The company itself is good but the workers 1.) have a big mouth and they spill everything to the tenants, then the tenants get upset and start asking questions... first of don't tell the tenants anything I'm the resident manager don't discuss it with them i called you to tell me whats the situation. 2.) plumbers are very unprofessional, I'm talking to this plumber and he is not listening, very rude, not professional AT ALL!!! Creative Plumbing needs to fix that ASAP!!!!!!

I called this place because my landlord recommended them. Both of our bathroom and kitchen sinks we filling up with water even when we hadn't been using them for most of the day. We suspect the neighbors (we share the drain pipe) tried to put something down the drain not ment to be put down the drain. The first day they sent a young gentleman that seemed a little in over his head and recommend we reschedule for a time when the neighbor would also be available. He was very helpful in rescheduling the appointment. The next day a different gentleman can and began working on the pipes. When he started the sinks were still full of water and he tried to drain it out. He did something wrong and all the water ended up running out onto the floor. We had to waste 4 towels to clean it up. we ended up throwing the towels away because the water was nasty and the neighbor had poured some chemical down the drain that ate the paint off his flashlight.  I am giving 2 stars because I don't feel the workers we equipped to properly deal with the situation and both days they were about an hour late from the time they told me they would be there.

Probably the worst plumbing experience. I wanted my toilet changed out because the one I had was circle shaped and when I sat on it my unit would rub against the front of the bowl. I wanted the oval shaped one for more well endowed. They delivered my toilet on time but diddnt have someone to install. I waited over 3 months for Travis to come by and install it, by the time he came, it's was literally covered with moss and full of rain water. Good service but took forever. I also have to say that Travis wore pants clearly made for a guy 50 pounds lighter then him and his crack was showing during the install. Made for a funny conversation later lol. With all jokes aside, i will not be using Creative plumbing again. Mahalo

My shower was leaking and it turned out that the entire Kohler cartridge needed to be replaced.  I called Creative and I received very professional service from the person who answered the phone as well as the plumber himself.  James was able to show up in about 3 hours, which was wonderful. He worked for about an hour and I got charged for two hours of labor (@$85) because they charge for travel time.  Throw in the parts ($124) and the bill topped $300.

Definitely more than I expected to pay, but then maybe it was worth it to get such good service and a quick, hassle free solution.  I will call them again next time.

I would not recommend these guys at all. Doing some work on my house presently gc recommends these guys. All I've had is problems. They show up when they feel like it walk off jobs or threaten to pull out if they don't get their way. I told gc I don't want I use them and was going to get a more reliable co. Attitudes change little bit but work still sucks, check their work. Workers are not friendly and they just overall suck!!!! If gc s recommends these guys, tell gc hell no.  Once they finally finish my work I don't want to have anything to do with them. Don't waste your hard earned money on these guys!