Quick Action Plumbers

I rarely write reviews; I typically believe that my payment for goods or services are enough. I consider them advertising for the business and not something that I'm motivated to do. The weird thing though, is that I always come to yelp to check out reviews before picking a service provider (so perhaps I should more frequently contribute to the content and not free-load). The reason I am writing this is because I firmly believe that you can gauge how consumer-centric a business is when an initial engagement does not go according to plan. Some businesses flat-out refuse to make it right, but Dave (Quick Action Plumbers service manager) was so responsive in working with me to make it right (his technician caused a damage to my sink). He stayed in touch, kept me apprised of the progress and coordinated everything to fix the issue at zero cost to me. I can't overstate how impressed we were about the resolution, and the way the company responded to the issue.

AVOID this headache !... Here is my recent experience--  Had a straightforward need for replacing some basement supply pipe plus fittings and connections. Very nice guy showed up on time for appointment for estimate.  We both had very clear understanding of (simple) scope of job, with 2 quotes due (2nd quote included a little bit extra pipe plus connection).  I asked for ballpark quote, which he provided (about $500), but we both understood I would not hold him to it, & I do not hold him to it now...  Later I received written quote(s), about $800, or about $895 including the extra bit.... That's a lot more than $500 verbal, but as I said I understood that was only ballpark and likely to change. I thought it was reasonable, BUT the written quote(s) were VERY short and vague and actually confusing. That is a recipe for misunderstandings and trouble when dealing with contractors, so I emailed back with a more specific clarification of OUR understanding... Still short, but just more specific regarding approx. feet of pipe & what was being connected to etc...  Very basic stuff.  As a result, I later I received a revised quote, NOW it would be $1,472 for the same job !!!  Their revised quote did not even correct the vague (confusing) wording of the quote, just a HUGE increase due to my asking for clearer language and to avoid any conflicts when the actual job was done...  Those of you who have dealt with many contractors over the years, will recognize this game being played... It's a game NOT worth playing... I said No Thanks, and went elsewhere for this job.  BE FOREWARNED !

Really happy -- fair price, and they honored their estimate even after a few months. Willy was really professional and did quick and effective work, explained the work really nicely.

Quik Action Plumbing offers great service at an affordable price!  The highly skilled and helpful technicians, friendly customer service representatives, and discounts offered to repeat customers contribute to an overall pleasant experience time after time!

Dave's team came to our condo several times to figure out a very complex leak situation. They were thorough, polite, friendly and committed to helping us. We were never charged for more than they were able to do for us and they truly went above and beyond. I had 5 different plumbers from their staff (Ricardo, Walter, etc.) in my home at various times and was impressed with all of them! I would recommend them to anyone looking for great, honest, plumbing service!

Disappointed from the moment I called. First thing they said was were a cod only company. Seems they were more concerned with payment that servicing peoples needs. Didn't use them.

We used Quick Action Plumbers for a very stubborn clog in our kitchen line. Ricardo and the other gentleman with him were very helpful! Arrived on time and called ahead to give us noticed. Worked the clog which included looking at the garbage disposal and replacing several sections of old cast iron pipe in our crawl space. They were patient and persistent. Making sure that the job was complete and everything was working, even though it went later into the evening. Appreciate their help!

Called today for a complete Re-pipe of a 2 story house, the 1st sentences of  the Tech name Dave stated hm hm hm... I am not sure if you want to pay to get it done, you might find someone who can do it cheaper, Dear Homeowners , this experience should tell you what kind of company you might be dealing with. I just hang up the phone and will find a plummer who does look at every customer professionally.

I asked around for some recommendations and this was one of them, I am super glad I found this company. I had a failed faucet that was flooding below my kitchen sink. Submitted a ticket on their website early on a Monday - received contact by 10 AM, incredibly polite customer service from the gentleman I spoke to, LaPriest. Arranged a Tuesday morning service (kudos for quick turnaround).

Alas, I screwed up my schedule and double booked - I had a doctor's appointment smack in the middle of my service period and so I called first thing (7:15 AM) Tuesday to reschedule. The woman I spoke with as again incredibly cordial and friendly, apologized repeatedly for putting me on hold and making me wait, no problem getting rescheduled until 1PM.

The plumber who came out arrived in the middle of the scheduled service period. They call at least 30 mins ahead to make you aware they're on their way, which I appreciated. He was polite and appropriately had his COVID-19 mask on and shoe coverings. Took a look at my issue and took pictures to document the work done. One thing I always note is whether companies up-sell me what they can, or level with me. In this case, my HOA had recommended replacing all the shut-offs, plumber said although he'd certainly make more money doing it, he didn't identify a need based on the way the shut offs were operating / what hardware they have by design. I explained that this was recommended by a third party and he took time to walk me through his thinking and demonstrate how shut-offs were functioning.

I had to telework during his work and work was done in a considerate way, he didn't make a ton of noise, and work was done within an hour (even with having to disconnect and reinstall the disposal to get to my faucet plumbing). Cost was less than $350 for everything and I couldn't ask for much more in way of customer service or responsiveness. They charged for me for one single hour of labor, and that's it, as I supplied my own faucet. When the plumber left you couldn't even tell he'd been there, super clean.

I've only owned my condo for a few years and haven't had to call a plumber before - this was a great experience, definitely a company I'd patronize repeatedly.

I don't think anyone is looking to need a plumber, but if you do, these are the guys. They do really mean Quick Action as they were ahead of schedule the entire time. The office staff was very responsive, their plumbers are professional, do great work and were just awesome to deal with; I felt like I was their only customer.   These guys will be my first choice next time I need a plumber.

The service that I received from Quick Action Plumbers was thorough and informative. The process was explained to me prior to the repairs. The men worked quickly but efficiently. I had a leak under my sink. After the job was completed, I ran the water for several minutes and the leak was repaired. I will definitely be using them again for any future plumbing issues.