Description

Sam Ivey (Owner/Operator)About Our CompanyAfter 15 Years of service in the plumbing industry I began this journey of building Plumber Pro Service and Drain with one thing in mind; to leave customers with a new perspective on what a service call can be, while creating a great experience for every cumstomer, every time.This begins from the intial phone call for service, all the way to waving good bye after completion of your plumbing needs. I pledge to always be professional, courteous, and efficient. Serving Athens, Watkinsville, Bishop (my home town), Monroe, Winterville, Bogart, Statham, and surrounding areas. We are here to help in every circumstance that has brought you here and know that your time is valuable. We also know how important it is to have someone reliable who will be there when they say and do what you ask to be done right the first time. We are Master licensed (Mp210274), experienced, and insured. Thank-you in advance for the opportunity to serve you!

HISTORY

Established in 2015.
15 years Experience specializing in residential Service Repairs and Replacement

ABOUT BUSINESS OWNER

With 20 Years Experience in the Plumbing business I have come to understand how important it is to not be just another plumbing company. We Are named Plumber Pro because We Are Committed to Being Pro's Not Just In Our Skill Set But In Every Area. We Always Pledge To Be Courteous, Cleanup And Not Leave A Mess, And Provide The Best Plumbing Service Around! Better Service, Better Plumbing

SERVICES

Emergency Services, Faucet Repair, Gas Line Services, Sink Repair, Water Heater Repair, Bathtub & Shower Installation, Drain Installation, Faucet Installation, Distribution Box Repair, Drain Field Installation & Replacement, Drip Septic System Installation & Repl…, Ejector Pump Installation & Replacemen…, Gravity Septic System Installation & R…, Mound Septic System Installation & Rep…, Pump Pit Installation & Replacement, Septic System Inspection, Septic Tank Cleaning, Septic Tank Repair, Sewer Line Installation & Replacement, Sump Pump Installation, Virtual Consultations, Leak Detection, Sink Installation, Toilet Repair, Garbage Disposal Repair, Pipe Repair, Toilet Installation, Backflow Services, Bathtub & Shower Repair, Drain Cleaning, Distribution Box Installation & Replac…, Drain Field Inspection, Drain Field Repair, Drip Septic System Repair, Ejector Pump Repair, Gravity Septic System Repair, Mound Septic System Repair, Pump Pit Repair, Septic System Maintenance, Septic Tank Installation & Replacement, Sewer Line Hydrojetting, Sewer Line Repair, Sump Pump Repair, Pipe Installation, Sewer Services, Water Heater Installation, ,

Reviews

Kebin F.

3/28/2022

New in town and Used them on past project one yr ago for a top of the line tankless and relocation, the tankless was to have recirculating hot water through out the hose. A year latter they are installing the recirculate which was not much should have been done the other 3 times.

For kitchen project Charged me 250.00 to install a facet and hot water dispense in kit
Not really an install more of a swap installing new ones for what was already there. Did not complete said the other guy would finish. Will 2 days latter the other guy dis here flushing tankless and wants another 250.00 And said that He cannot honor verbal quote form the other tech from last week. Really well guess what the new building and extending main waterline will not need your services

Could not honor or has no honor .

So I'm gonna have to finish installing the faucet for Plumber Pro since they didn't finish it and I'm not gonna pay twice. No pro in plumber here. Last check they will get from us

Switching to Greenlee plumbing. They will be here tomorrow to give me a quote on new project. I've used them before on the other side of town I didn't realize they still service my area so at least I'll finally have a good. plumber

Katherine L.

05/06/2019 12:00:00 SA

This company managed problems at our home and our office & did a great job. They responded quickly, they were professional, knowledgeable and knew their business unlike many others. I had an initial problem with my first invoice - instead of dismissing me, the owner responded quickly to clarify and itemize their charges. I appreciated the courtesy and professionalism which is a rarity these days & yes, I'd definitely recommend this company for home or industry.

Lisa A.

07/01/2023 12:00:00 SA

I had to call Plumber Pro because 2 out of my 3 toilets stopped working and I was having company later that day! I had two technicians come out the same day I called and they repaired both of my toilets in a couple of hours. I've used plumber pro in the past and I will continue to use them because not only are they reliable but, their service is above and beyond! HIGHLY, STRONGLY RECOMMEND! Thanks again plumber pro!!!

Andrielle G.

8/29/2021

Great service. They would've come early but I made plans with the original time frame so they came out as schedule and fixed my sinks and offered advice on upkeep. Michael was very sweet and helpful. Thank you. Will use again if needed.

rachel w.

10/10/2017 12:00:00 SA

Great service at a competitive price. Employees are prompt and courteous. I will not use any other plumber from now on.

Trenten W.

10/14/2020

Overall, I enjoyed my experience with Plumbers Pro and plan on working with them in the future on my other properties.

They have an automated system that keeps you informed of when your service tech will be arriving to the job site. There were some hiccups with the technician not being able to show up at the expected times but this is because they also do emergency plumbing work. My original plumbing issue wasn't an emergency so we had to reschedule a couple times.

My technician was Chris. He seemed very knowledgeable of what my issue was and helped me to understand why he recommended the solution he did. It was more than I was expecting but I trusted he knew what was best so we proceeded with the job.

After the job was completed we had another plumbing issue that resulted from it. Cris came out the next day free of charge to remediate the situation since he already knew what the problem was. I have some drywall repair to do but it could have been much worse.

Tara H.

04/05/2023 12:00:00 SA

Mathew has been consistent and fair. He even went above and beyond to get the job done! He reassured me that everything would work out. He was thorough, timely and cleaned up the mess afterward. I would definitely recommend him. Thank you Mathew!

Tracy A.

04/04/2020 12:00:00 SA

We had an issue with a contractor grade push valve that was leaking. Plumber Pro Service responded in a timely and professional manner. Great communication. Great service! Helpful. Would recommend!

N S.

4/23/2022

I placed a call for service on a weekend. Mya. Jeff is a true professional. Went by the reviews and was not disappointed. A great company and I recommend without any hesitation.

Vickie B.

2/23/2023

The first time I used them was for a small leak in bathroom and they were great. We had another leak to start in our other bathroom and had them to come down to fix but they told me then that the pipes needed replacing and they said they would go back to see if someone could come and get an estimate on how much it would cost. Never heard back so I called James and he said they didn't come back to tell him that the pipes needed replacing. He had someone to come down to give me an estimate on replacing our pipes. They left that day and I have yet to hear from them even though I have left several text and messages.

Matthew S.

7/18/2020

My tenant contacted this company twice to fix MINOR repairs at one of my rental homes. It took two guys going under the house to cut out the tee and fitting that is broken and was charged $470 each time for 20 minutes of work. I'd love the owner to contact me and justify the rates I was charged.

Karen J.

11/11/2017 12:00:00 SA

I'm so glad we found this plumbing service! They are professional, courteous, show up on time, and cleaned up after the work. They are also reasonably priced. We had two toilets that needed repair work and they explained the options, the cost, and got right to work. Highly recommend!!

Chris S.

4/19/2016

I called Sam on a Monday morning for a leak reported in my water main (Athens Water reported a potential leak when they read the meter and my water usage had doubled). One of his team was there, gave me a very reasonable quote, and had it fixed that afternoon. I was stressed it was going to be a big job, but his team found the leak at the meter itself, explained what was going on, and fixed it within hours. I had my water back on by dinnertime!

Paige H.

12/29/2020

Extremely nice and responds fast! Fixed a very difficult problem with our outside line. Will definitely use them again!

Kathy F.

12/14/2022

I got a very prompt response. Matthew came out and was great! Very professional. He arrived well within the time window I was promised and called ahead like he said he would. He was very thorough and very fair. I will definitely use them again!

Gina K.

11/24/2017

Needed to have 2 toilets replaced/installed at my house. Found these guys on Yelp & decided to try them since the reviews were so good. They did NOT disappoint! I did not get to meet Sam the owner/manager in person but was very impressed the 2 plumbers that came to do the work. They were punctual, courteous, explained issues they came across and left the work area clean! No doubt I will use this company for future plumbing needs.

Mary Beth O.

07/07/2016 12:00:00 SA

Sam was incredibly professional and timely. He was flexible with timing and called 30 minutes prior to let me know he was on his way. He completely rebuilt my water heater and fully explained everything to me, charging a fair price and working diligently. I felt totally comfortable having Sam in my home and I will never use another plumbing company in Athens!

Robert L.

4/15/2019

Great service...gave us a window that they said they would be there...called the day before to confirm, then called again to say they could actually come same day (unfortunately we weren't going to be home). Were there when they said they would be there and were reasonably priced and did good work

Tee F.

1/15/2023

I reached out to Plumber Pro based on their Yelp reviews (I refer to Yelp for everything). My hot water tank was apparently installed when the house was built (20+ years old) and was leaking. I sent a quote request that night and received a response almost immediately. We decided to talk about the issue more during business hours the following day. Like clockwork, I received a call and we discussed the issue. We discussed warranty and installation, and I was scheduled for installation the next business day. The installation specialist was on time and even worked around us having to install new Sheetrock in space where the hot water heater was because of mildew. He was quick, efficient, thorough, and explained the new components versus the 20+ year old heater we had. He cleaned up behind himself and hauled away the ancient component. I couldn't be more pleased!

Sandy K.

9/16/2021

This company arrived timely and repaired a sewer pump issue for us. We had called another company on yesterday who stood us up then tried to reschedule something for us today and never called back to even do that. Plumber Pro Service is the best. Our plumber (Matthew) was honest and explained everything he diagnosed and fixed. He finished the job and applied the diagnostic fee of $95.00 to the job.

He tested the sewer pump several times before he left to ensure everything was fine. We will use them again for sure! Much appreciated!

HIGHLY RECOMMENDED!!!

David A.

7/20/2018

Got charged $ for technician coming out and opening and closing the pressure reducing valve and diagnosing that the galvanized water service pipe between city line and house was likely restricted and needed to be replaced. I have been told this constituted a service rather than a free estimate/problem diagnosis. After two weeks of not being able to get a cost estimate for the replacement of the service line, I decided to give someone else a call. I notified them of this and was told they are keeping the $ that they would have otherwise applied to the cost of the line replacement.

UPDATE - After posting the comment above, I was quickly contacted by the owner of the company. I did not ask to speak to him before posting the review above. The owner has addressed the situation to my complete satisfaction. I have great respect and appreciation for a business owner that will jump in and solve a problem when he/she becomes aware of it. We cannot expect the owner to be in all places at all times and you learn a lot about the character and integrity of the person you are doing business with when you see how they respond and act when things have gotten off track a little. I think he probably handled the situation better and more professionally than I did. I am convinced that the owner is committed to quality service and customer satisfaction. Based on the whole experience, I have upped my stars and I have left both parts of the review so you will have the full picture.

Linda H.

7/16/2019

Very reputable and skilled technicians, Brandon Hughes and Tim Landress, have helped us solve a couple of tricky issues with our system, including recommending quality alternatives when the problem required special expertise. Prices are very fair, and they only do what is necessary. Friendly too!

Connie S.

08/12/2022 12:00:00 SA

They are overpriced. Charging more than $600 to install one faucet. That's ridiculous

Amanda D.

01/03/2016 12:00:00 SA

Sam was great to work with and I'll definitely call him again for my plumbing needs. I called with a clogged up bathroom (toilet, tub, and sink) and he responded quickly when other plumbers pushed me into the next day. When he arrived he explained the job thoroughly and gave me a couple of options before starting and he followed up after the job via email so I would have all the details for my records. He was kind and courteous and I'd definitely recommend him to friends.

Laurena B.

08/08/2023 12:00:00 SA

I had a clogged toilet and they quickly reached out to me, arranged a meeting later that day, and were able to get the problem sorted out very quickly.

Rachel Aletta H.

9/13/2022

Terry did a great job! He was very kind and efficient. He answered all our questions, was very punctual, and was thorough. Will definitely use them again!

Cynthia R.

2/24/2022

Charged $1339.00 to replace a hot water tank that was under warranty absolutely ridiculous. Would never recommend or use again.

Sara R.

4/29/2021

I couldn't be happier! We needed a shutoff valve replaced and a new toilet installed, Steve showed up when promised and had us taken care of in no time. When he left everything was neat and tidy! The old commode hauled away! They are at the top of my call list next time we need service!

Keisha W.

2/23/2021

He replaced bib hose that broke for $225 and applied first customer discount coupon of $25 so paid $220. He was on time and worked quickly. He gave est. time to complete of 30 minutes but he finished in about 15min or less. He wore a mask, made sure to wipe his feet on mat when entering into house and was very polite. Would call him again.

Kenneth M.

4/24/2019

We thought we had a leak (a funky sour smell ). The guy check it out, he deduced there wasn't a leak, possibly something coming from the sink. I expected a charge, but he didn't charge us after all.

Highly recommend for the prompt service and cordiality.

Chris O.

09/09/2022 12:00:00 SA

Steve & Phil just left the house. Super pleased with their professionalism and the efficiency at which they completed the job. Even though a plumbing service is something that you hope you don't have to use often, I'm excited to now have a company that I can count on.

Les B.

08/09/2022 12:00:00 SA

Great response time... communication & service. Our kitchen faucet was broken, James did excellent service.

Donna S.

06/12/2019 12:00:00 SA

Thank you, Angela, Matt, and Mitch. From the first time you speak to Angela in the office, to Matt and Mitch coming to the house to diagnose and do their work, it was top notch. I definitely recommend Plumber Pro to anyone looking for a great group of knowledgable and professional people just looking out to help you. Thank you, Sam Ivey, for running a great business.

Jeff M.

11/13/2021

Plumber Pro fixed an issue with a leak coming from our house that three previous companies were unable to fix. Now we no longer have to dump a full pail of water every two hours. The work completed by our plumbing technician was done in less than 4 hours and the work was exemplary! Thank you Plumber Pro!

Kevin K.

8/15/2022

Sam with all due respect the work you are saying was done was not. I still have the parts your tech left at my house. So no, no work was done except further damage. I will happy to add photos showing the parts left so people reading these reviews aren't misinformed by your response. Bottom line it was bad job and no resolutions were met.

V M.

3/16/2021

Really nice guys. Went over the work thoroughly before performing service and gave the prices. Will be scheduling them again in the future.

Howie M.

01/04/2017 12:00:00 SA

I had a 20+ yr old water heater that started leaking in a rental unit in athens while i was out of town over the holidays. Found this company on Yelp and contacted Sam via the yelp app around 9am. Sam, the owner, responded within minutes. By noon, a tech was on site & provided me with different options in their free estimate. Due to the 1980s utility closet space limitations in the unit and new code requirements, it wasn't a simple swap but these guys made the headache an easy process for me.

I'd recommend this company to anyone. Very courteous, knowledgeable, & professional people to work with! Glad to know they are available 24/7.

Rhonda H.

5/27/2020

Let's start with Plumber Pro answered their phone, scheduled a time for the next day, sent a text and made a phone call to let me know to expect them, Mitch and Ray arrived and assessed the problem with the corroded pipe from my boring well to the holding tank and communicated what was needed to fix the problem, gave me an estimate and completed the work. I highly recommend Plumber Pro and especially Mitch and Ray for an outstanding and timely job.

BV S.

10/04/2018 12:00:00 SA

We had a horrible sulfur smell in our home and thanks to Brandon R., it's gone! He identified the problem quickly, scheduled our appointment for when it was most convenient for us, came earlier than they had first schedule which was a huge plus, and fixed our issue quickly and efficiently. Brandon R. was friendly, professional, and left the place cleaner than he found it. We are very happy with the service he provided!

Jessica H.

04/01/2021 12:00:00 SA

They helped me out when I was in a bind. Everyone was friendly from the initial call, to the speaking with the scheduler, and with the tech. I was able to get a same day appointment and the tech was able to assist me with a leaky toilet and broken valve.

Troy S.

10/27/2021

We recently moved and needed our washer and gas dryer hooked back up. Seemed like it should be a quick and straightforward hook up - however we moved into a new construction home. Matt our tech identified and had to get some additional gas line connection pieces we were missing when he came to do the work (which ended up taking him a bit longer and an additional trip back and forth to complete). Appreciated his awesome attitude and great customer service getting it all done. We'll definitely use their services again on our next plumbing issue!

Char C.

5/15/2020

Made an appt to have my garbage disposal repaired that was less than a year old. The repair man called to walk me through it. He told me to press reset button and if that didn't fix it they would need to install a new one for $369 or that I could buy one myself and they'd install it. I told him I would need to ask my husband about it and that the unit was only a year old. He told me he'd email the invoice for a new unit and for a text saying the appointment was complete and an estimate for a new unit...without ever being inside my house. Didn't seem right given how new this unit was, not to mention it was high end model with a 20 year warranty. I called another company who promptly came out and found a screw had fallen into the disposal and gotten chewed up and jammed. Took 2 minutes to get it out and back to running. Saved myself a lot of money.

Update: The owner reached out offering an explanation and was concerned about my experience and I appreciate that, so upgrading to a 2 instead of a 1. Ultimately I don't think it's good practice to diagnose and send estimates without physically assessing the unit.

Liz S.

4/29/2021

I've used Plumber Pro multiple times and, even in the worst of circumstances, they've always been friendly, professional, and timely. I've appreciated their commitment to customer service and the help they've offered when recommended other, related trades to complete a repair.

Tom B.

3/31/2021

WOW! Excellent service. We needed a porcelain pedestal sink re-seated. I called them late Tues afternoon, and Brandon came out early Wed morning. He took a look at the job, gave me a fair quote and got the work done in an hour or so. He was polite, knowledgeable, and courteous. After looking over his work, I must say that he is a true craftsman. Despite having to remove the sink entirely before raising it and remounting it, there is really no more work to be done. I had expected to have to repaint or possibly patch the wall, but that was not the case because of his professional skill. We are very happy with the end product, and we will certainly use this company again. Thank you for a job well done. I strongly recommend Plumber Pro and Master Plumber, Brandon to everyone in need of some plumbing work done.

Matthew H.

4/14/2021

Fantastic job fixing a busted pipe, tech arrived and identified and resolved the problem swiftly for an incredible price.

Kathee M.

5/25/2022

Had an issue with our jacuzzi tub. Quick, professional, friendly, and HONEST service. Definitely recommend.

Nita M.

4/26/2022

We called for weekend service and the technician showed up as scheduled. Jeff was knowledgeable and looked out for our best interest. He was professional and went above and beyond to help and explain any counter had. Highly recommend Jeff and Plumber Pro for your plumbing needs.

Michael B.

6/20/2017

I am really impressed with these guys. I called them after being disappointed by another plumbing company that failed to show up. I called (as it turns out) the owner, Sam. He sent a crew to my house for a non-emergency fix the next day. They showed up when they said they would. The two guys that did the work got here (DJ and Ethan), found the leaking pipe and had it fixed in no time. But that was only after they explained what was wrong and how they would fix it.
Very courteous, very professional and very nice. I would not hesitate to call them again, and in fact I am certain I will.

Andres C.

01/03/2022 12:00:00 SA

A very competent young man came to check our plumbing emergency on a Saturday, after part of our house flooded from a toilet. He diligently did his inspection (snake, camera and all) and within an hour or two had figured out our problem, the dreaded and once-before lived nightmare: Tree roots were clogging our pipes. The good news is that after a clear description of our problem, possible ways to solve it, tips to manage meanwhile, and standard prices for this and further work (changing our water heater to tankless), he soon returned. He fulfilled a long, detailed and satisfactory job - all in one day - with the help of one other person: They rid us of the roots, changed part of our pvc pipe AND replaced our heater. I appreciate that he let us watch and answered all our questions, along the process.

M. A.

12/12/2017 12:00:00 SA

We've had them out to our new home several times. They have been polite, prompt, helpful and reasonably priced each and every time. We'll continue to use them for our plumbing needs.

Patty H.

12/06/2022 12:00:00 SA

My kids bathroom spout that controls the shower vs filling the tub did not work
They came out and gave a quote for $800
a month later returned to fix. I was at work gave authorization for them to come in and replace the spigot
I came home to this !
I called three times no response back

Cheryl F.

4/16/2023

Received a call back, but when I asked about possible costs, the person was telling me, to fix a toilet, the entire house would need to be checked for pressure, etc. To me, that sounds totally ridiculou! I'm 75 yo. I am NOT affluent nor stupid!

David L.

9/26/2019

I had conversations with 3 plumbing services and chose Plumber Pro Service because they had the best value and explained the process of how they would identify the issue and fix it. DJ was the technician that worked on my broken pipe and he was very professional. I would highly recommend this company and will be calling them for any other plumbing needs.

Tammy T.

07/11/2023 12:00:00 SA

the emergency weekend tech, bruce, seemed knowledgable & professional & helpfull on the phone, but I was unwilling to spend the extra 200 for an emergency call to get my pilot light started ,,on the 6yr.,2mos,&16days old brad/white 50 gal.top o the line water heater. so I called brad/white mfg of heater, doing online research, & making a lot of non-tech homeowner assumptions. The P.P.S.&D. monday tech came on time, listened 2 my story, but, instead of going thru his paces like I ASKED, 2 see if my assumptions were wrong or right, & doing his own test of unit,or, figuring out if what the mfg support line told me was correct or not, cause, im trying 2 educate myself but im not a waterheater guy,...he advised me that the valve was indeed broken, that no-one has the valve, would take 2 wks 2 get the valve, then 2 do the work would cost the same as getting a whole new heater at starting $1,400.00.!! I said, nope, (cause I was looking at the part online, screen up at 189 in stock same day ship from just ONE atl plumb. supply company!...nope! so, I called the co. that installed it, Mr.P...their tech came next day, tues, on time., tech. Kyle M., pushed a safety button, & it started right up...so, no, I do NOT reccommend PPS&D. The weekend tech seemed knowledgable & helpfull on the phone, but OTHER than that, NOPE.!

To write a review, you must login first.

Plumber Pro Service & Drain