M Cary & Daughters Plumbing Contractors

I was told they would come after 2 PM on the date we scheduled.  Then, on the morning of the appointment, the plumber called and said she was going to be in the neighborhood and would be coming earlier (this was at 10 AM).  If I was home, that would have been great!  But I wasn't home, and wasn't planning on being home until 2:00.  She told me she did not want to come back later since she was already nearby.  And then she told me there is no way of telling when they would arrive, and made it seem like I was crazy they had given me any time estimate at all when I made the appointment.  I had to call another plumber.  How annoying.

M Cary installed my tankless water heater and fixed a dripping faucet. They were prompt and did a good job. Their price was better than another quote I got.

A few months after they installed the water heater, it died. They sent out a technician quickly. He resolved the issue within an hour and didn't charge me for the visit because the installation was so recent. What professional integrity!

If I have other plumbing concerns, I will call M Cary and Daughters!

I found this place to be more expensive than any other plumber in the free world.  The women that answer the phone are so rude and started yelling at me. They didnt know what a sump pump was, really. I will never use this company ever and neither should you.

Real good, solid pros. I had to wait a bit longer to get them over here than I'd have liked, but that's more a testimonial to how busy they are than a criticism. I've used em before and I will again. Hopefully not soon though.

I have used this company before and have been happy with them hence my 2 stars instead of 1. Every time I have had a woman plumber give a quote and do work with  m Cary I have been satisfied. Yesterday I had a plumber come out from m Cary plumbing and give me a quote. This was a man.. This was to replace a water main line coming from the meter to the house. The plumber told me I had galvanized steel coming from the street and I needed to have it replaced all the way to the house and my quote $3100. Well, I didn't just fall off the turnip truck. It was not galvanized from the meter it was copper and I had it fixed with J Squared plumbing for $469 as a tree root had grew against the pipe and caused it to be crushed over time.  Incorrect information was given to me about the main line from m carry's plumber and a gouging quote of over $3000!!!!!!  I don't know what to say other than what the fact are here.... I'm sorry I won't be using M Carrey any longer and I have a lot of rental property that they have done repairs for me in the past.

I had the daughters rip out and replace all the cast iron in my 83 year old house, which took almost a week. I'm very satisfied. The quality is topnotch and the job was done in such a way as to minimize disruption and damage to the walls and ceiling. They're not cheap, but cheap isn't something I look for with a job of this size.

I've had an extra bathroom that has not been used in a blue moon after I had some jerk plumber come in and tell me it would cost thousands to have my toilet and shower fixed.  Well, I finally got sick of the inconvenience and perused Yelp.  I liked the previous reviews on M. Cary and Daughters and thought I would give them a go.  

I called, they fit me right in, and came when they said they would.  I got a female plumber- YES!  I was alone and my hair was already bristling, thinking some guy was going to come in and try to railroad me with extras.  I immediately felt comfortable with her.  She took a look at my bathroom and showed me the cracks in the parts inside my toilet (I knew it had to go- it was 30 years old)  and it would cost so much more to fix all the parts, I might as well get a new toilet.  Agreed.  And the previous plumber told me that it would cost hundreds upon hundreds of dollars to fix my shower.  Nah, she said, it just needed some washers replaced, no biggie.

She came on a Friday, and had a new toilet and the parts in by Monday.  I asked them to come on Thursday, they showed up and fixed it all for a great price in under an hour.  

So far, the new toilet works perfectly (my fiance flushed it over and over again like a child with a new toy) and the shower no longer incessantly drips.  Big thumbs up to M. Cary and Daughters!!

The did a good job but they were too overpriced.  I had to pay them 2-3 times what my plumber usually charges me for a similar job.  Next time I'll just wait until he is available.

Installation of two water heaters was good. Leaving the hose out of the washing machine drain hole was not. (Drain hole was used to drain water heater). My entire laundry room flooded and I spent 2 hours cleaning. No after hours emergency number and my phone call was returned 2 days later with NO help offered.

We could not be more pleased with the work done at our house by M Cary and Daughters.  We live in a 96 year old house with antique plumbing. Our vintage porcelain console sink began to leak earlier this year. We had contacted another well known Atlanta plumbing company which told us that the sink could not be saved and that the leak could not be repaired without destroying our tile and redoing the entire bathroom. We called M Cary and Daughters and they did a beautiful job restoring our sink and fixing the leak with minimum damage to our walls.  The work was done quickly and efficiently with very little mess. We highly recommend this plumbing company!

We had a pipe burst in the recent freeze, on a Sunday night.  Despite the fact that they had 27 voicemails waiting for them on Monday morning, they were here and done by 3:00 p.m. on Monday.  Everyone I've dealt with is polite and friendly;  to us it feels like small town business that really cares about their clients.  As for people who use this as a forum to complain about their advertising?  I wish to recommend that you go cry into your broken toilet and don't flush your sense of humor next time!!

M. Carey & Daughters Plumbing Co. has been professional, on-time and very professional each time I've contacted them.  I can't say enough good things about Corey each time I've called.  He has been very professional, friendly, polite and very helpful.  Since he's on the front-line of service, he represents the company in an extremely positive  manner.  I recommend this company very highly to anyone desiring the highest of professionalism and quality of work.

They were on time, professional, informative and super fast. The reason I didn't give them 5 stars is because to cut out and replace/solder a leaking copper elbow connector on the outgoing pipe of my water heater was very expensive.

The crew here is the best I have experienced. They are very responsive and professional. Perfect for the needs of my old bungalow.

Brief encounter with them - they came to check out our water heater, figured out the problem with it, spent a good deal of time finding a part then discovered that the real problem was the external electrical system!

They then only charged me for the diagnostic visit, not the part or installation.

Very straightforward, fast and courteous.  If I get a real plumbing problem, they've got my business.

Called to place a service request and the schedule was already full. The young lady took the time to explain different things I could do to resolve by problem without having to hire a plumber. Excellent customer service! Thank you!

M Cary & Daughters Plumbing. Just to give neighbors a head's up, I had a very bad experience with them.  There is an interment leak in our upstairs bathroom that I wanted to see if they could diagnose. They said there was a 60 trip charge which we were fine with.  The plumber came, and claimed that if you ran the tub slowly, water could get on the floor because it's a filler for a clawfoot tub.   We explained we hadn't run the tub in weeks,  so it wasn't the problem. He said it might be anyway and proceeded to charge us an extra $200 for his diagnostics

$780 for 3hrs of work. The work was done well but the pricing is excessive. They installed one toilet and repairs 2 flanges. I purchased the toilet separately.
Better options out there.

M Cary's plumbers were professional, polite, and did not try to schmooze me; they are expensive.  This is a really good option if money is not a constraint for you.  I had a simple problem (two leaking bath taps) that I was willing to spend a few hundred fixing; the bill came closer to $1000.  If there's one thing I should have learned from other reviewers: ASK ABOUT BILLING BEFORE SERVICE.

There was ALSO an incident that makes me feel unsettled: the two taps were easy washer fixes (pricey at $400 for labor and washers), but in the repair process a completely different part of my plumbing suddenly became broken. I had never had any problems with this aspect of my plumbing before and it had nothing to do with my service call, but once it broke I was forced to have another, more complicated repair on the spot  - not doing so would have left me without water.

The technicians claimed that it was old, about-to-go-anyway, etc. Maybe this is true. It sounded like a certain amount of violence was used on the tap before it broke, but I don't honestly know, so I can't say. But there's something about new things breaking while the experts are there that just doesn't make you feel good..

All in all, I will probably not call this company again, even though I feel confident in the end they did fix everything well. They were both highly competent and courteous. But from the shock of my family, friends and neighbors, I think I may have paid a bit too much.

I had what I thought was a plumbing issue because of a weird smell, so Ian came over to scope it out. I was able to snag an appointment next day, which I was relieved by, and the minute he walked in and assessed what was going on, he explained that he didn't think the smell was a plumbing issue. He checked the toilet and sink from where I thought the smell was originating, but then suggested we check the crawl space, where I found a massive dead possum - clearly the actual root of my problem. Ian was so helpful despite my problem not even being a plumbing problem at the end of the day! I love M Cary and Daughters and am grateful for their help in all facets of home ownership. Every time I've called in, they've been warm and gotten me an appointment in record time, what more could you ask for?

Outstanding service, very professional and courteous I would highly recommend them.  Came on time, fix a leak in my sink, and informed me of every step they were doing.

This morning my hot water was only dribbling out, so I called M Cary. I had last used their services some 20 years ago and knew they were good plumbers. I have a general working knowledge of plumbing, but this situation was stumping me. Over the next several hours and 6 phone calls, Elizabeth and Michelle listened to my clues and findings, and would offer advice on the next thing to try. Michelle narrowed it down to the valve or trap on the supply line into my HW Heater. I disconnected the supply line and found the trap ball stuck, blocking the water flow. Ten minutes later I was on the phone rejoicing with Michelle about my success.
Another company could have said they needed to come out, and then charged me an exorbitant amount for an easy fix. I sure know who I will call next time I have a plumbing problem or need new fixtures. You ladies are Great!

Yep, still happy with M. Cary. Time after time, they've provided me with invaluable assistance with my old home and it's...finicky (expletive deleted) plumbing.

I want to give a special shout out to Elizabeth, who assisted me on the phone this week. She's great.

Frozen pipe and then thawed pipes running water I called the girls said they'd call when enroute  they asked if they can come late about 2:30 am late it works for me I  told michelle  I had no water and what I had was running under my house.  Well 2:50 a.m I get a call  they're on the way . By 4 am they were done and so was I .   I had  lots of time to shower (now that I could)  have coffee and leave for work.  A very BIG THANK YOU  you girls are a better man than I am no pun intended  great job thanks again

These folks are crazy expensive.  And if you cancel the order you will pay through the nose as well.  Toilet estimate was $590.  And a small repair on faucet and shower knob.  I called within an hour to cancel.  They said fine.  Then two weeks later I get a call that the parts are in.  I said I'm sorry.  Long story short, the nuts for Amer Standard faucet and shower handle and diagnostic fee was $279.  Stay away!!!

I was very excited to see a plumbing company run and operated by women, but was very disappointed by one of the male plumbers who came to my home today. I had contacted them to have them check out a leak at the base of my toilet and a flooding of water happening every so often with my kitchen sink. When they came, I was at work, and they were interacting with my wife, and were extremely disrespectful to her and didn't believe her when she said why we called them in the first place. They lazily initially didn't even examine the problem, and were saying someone had bad aim. When my wife insisted this was not the problem and had to keep insiting and showing them the small hole at the base of the toilet that has been leaking, they finally realized the massive, $400 problem. And they did the same thing with the other issue in our kitchen sink before finally actually examining the problem and fixing it. I expected much more from a company run and operated by women to not listen to and respect my wife's reporting of the problem. They finally fixed all the problems, but we are definitely never using them again.

They charged $215 for a simple 20 minute drain unclog. They are way too expensive in my book. If you have to use them, be sure to ask the price first. I feel like paying $600 an hour is way out of line

I typically do not write reviews but want to share the wonderful service we received from M. Carey and Daughters. We have been having plumbing issues in kitchen: garbage disposal stopped working and horrible smell. The plumber, Kat, came out to check out the issue. She related that not only was the garbage disposal out of commission but the pipes and faucet needed repair. Not what i wanted to hear but suspected it was such. Upon her return, she replaced garbage disposal and faucet and reconfigured the pipes. Whomever installed the pipes when kitchen was built did some craziness down there with the pipes. Kat was able to reconfigure to allow much more space underneath the cabinet. Everything is working great. Great customer service from the phone call to the repair. M. Carey came highly recommended to us and we highly recommend them to you. Thanks M. Carey!

PS. in addition, we utilized their services last year at my place of business and they were thorough then, also. We had some complications that they were unable to resolve themselves and we felt they were honest in their communication re: the issue and what they could and could not do.

I have used M Cary & Daughters plumbing service in three of the houses I've owned over the last 20 years, including service from them today.  The repair I had in my last house, a few years back, was a major sewer line replacement that was done efficiently and at a fair price.  They came out today to my current home, and were able to repair our water line on-the-spot instead of having to do a full replacement.  Having used them over the years, my experience with them is that they are always thorough and efficient.  I would say they are moderately priced, certainly not as expensive as a franchise service like Roto Rooter but not cheap either.  However, you get what you pay for.  The plumber I have dealt with from M Cary on these jobs has over 20 years of experience.  And they always come with a team ready to do the work if needed.  They may need to schedule a few days out, but set clear expectations and keep their appointments.  My overall experience with them is that you get a professionally done job for a reasonable price.  I would definitely use them again, especially for a major project or emergency.

Good work and reliable but way overpriced. Kat came with her male helper and a teenage boy to fix (replace) a spigot on the outside of my house. The whole job took less than a half hour and she charged $175 which seemed like too much for this job. But she did do a good job so 4 stars.

I've used M Cary several times. While I've always been satisfied with the quality of their work, the prices have become outrageous in my view. Consequently, I dropped two stars. I now use competent independent plumbers. Price matters if you work hard for your money.

This Place is awesome!! the technician very professional and the cost was great. They are my new go to plumbers for sure.

We've used M. Cary and Daughters for several years for typical household plumbing tasks and have been totally satisfied with their work every time.  

You might find a cheaper plumber to do the job at times, but the quality of the work with M. Cary is excellent and you'll know they did the job right.  We just had a water heater replaced and they not only installed the tank as expected, they also reconfigured it so it wouldn't take as much room and they did a much better job at plumbing it than the last guy did on the old tank.

We also had them come out one time to check on a leak in the kitchen faucet. It turned out to be a simple tightening of the hose connector going into the spray head, but they didn't even charge us for it (since we're on-going customers I suppose).

I'm very happy with the service I received. Leslie was professional and polite. I couldn't be happier with her work. Highly recommended.

Awesome company.  Quality, professional work.  They ended up saving me money because they found a leak to my water heater and didn't suggest a NEW water heater.  I had already spoken with other plumbers who just wanted to sell me a water EVEN WHEN I DIDN'T NEED IT!

MAustin

This was my first experience with this plumber and it was top notch.  Kat and her assistant fixed my bathtub faucet leak and they were very professional and efficient. They kept me in the loop about everything.  They were clean and quiet, I had a baby sleeping in the next room!  I felt the job they did was done with integrity and expertise.  Polite, on time and did the job in as little time as possible - awesome!

These folks responded right away to my broken water pipe. Were very conciienctious of my landscaping and dug a miniumal trench to replace the pipe and put everyting back together again.  I highly recommend them!

These ladies are amazing! We had a leak on the back of our house, thought we were in real trouble, they came and took a look and it turned out only to be a fitting that we just couldn't get tight enough. They didn't charge us a dime and now we haev them helping us install a new bathroom. Honest and dependable

Cannot say enough good things about these guys! They came out and fixed a nightmare of a problem for a very good price and didn't just do a good job or a patch job--they FIXED the problem!!

Extremely polite and on-time! Would highly recommend to anyone!!

We have used MCarey before and been happy with the results.   Unfortunately our recent experience has soured us a bit.

We had a gurgling toilet and called them out to check it out.  They diagnosed it as a flow issue in the main line, removed a toilet and snaked the line out.  They put a camera down and told us that our line was in great condition and that they had solved the issue. We paid about $600 for this.

A week or so later the gurgling returned.  The office told us that since they don't know what we've been putting down there since then, it would cost another $600 for them to come out and re-treat.

We instead called another company to come out who found that there were multiple breaks in the line allowing debris into it, and roots/holes in the main line to the street.   The entire line to the street was solidly clogged.

Obviously we feel that paying MCary $600 to not solve our problem and expecting payment to come actually solve it was not a great experience.

HIGHLY RECOMMEND - Easy to book and deal with. Needed a dishwasher installed and they were very helpful, punctual and ready to answer questions. We had a very minor issue (ended up being nothing) and they came right away to make sure all was ok. Great overall experience.

I would not call these guys based on my experience with them.  I had a sewer backup problem and called several plumbers for quotes.  M Cary and Daughters showed up without calling first to let me know when they were coming, and proceeded to quote two options that were priced literally DOUBLE what I ended up paying.  Do your homework and don't just hand over your money.

As it stands now, don't make the same mistake I did. I am disappointed and feel that they ripped me off because they didn't do what I hired them to do. I wanted to support them because they are local and truthfully, I thought it was a family-owned small business, not one that hires out contractors. The job I had seemed relatively easy. Other contractors had quoted $200 (I figured all total it might come to around $300) but since I had contacted M. Cary first, I decided they were the ones to go with. I was wrong.  

I spoke with another plumber who had contacted me the same day M. Cary was set to come; he was kind enough to call the next day to see if my problem was fixed (a smart business decision on his part). Having had a long conversation with him about what happened, I wish I had gone with him instead. He seemed very genuine and knowledgeable. He also has excellent ratings on HomeGuide. But I digress...

M. Cary & Daughters Pros and Cons:
CONS:
- EXTREMELY overpriced
- Incomplete work

PROS:
- The contractor was friendly.
- The person who took the appointment was friendly.

At least I know not to hire them in the future myself and hopefully, this review will let neighbors know they might want to find a different plumber if the price is a concern.

PRICE BREAKDOWN (why I think it was fair to just offer to pay for the parts)
Yes, he did have to come out 2 times, but my condo is literally 1 mile (3 min drive) from M. Cary and on both visits combined, he spent less than an hour doing work and travel. The reason he had to come out twice was that he needed to order the part.

The total cost quoted on the first visit: $320, (I didn't realize that the dispatch fee was extra but even so, that would be $385)

Total cost breakdown with knowledge of parts + labor prices
$185 (the hourly charge for labor)
$65 (cartridge est.)
$80 (what he claimed part cost)
$65 (dispatch fee)
--------------------------------
Total Actual Cost with Labor and Parts: $395
Total I paid on the first visit: $470

Since they didn't complete the job, the total additional they wanted me to pay for a 2nd visit was $265
I offered to pay for parts only: $80

Total Actual parts and labor: $395
Total Amount I paid: $470
Additional I originally offered to pay for parts: $80
Amended Additional I offered to pay for parts + time: $100

They could have made $570 on a job that should have been at most $395 and had a satisfied local customer who would have used them again but they opted to hold firm at $735... losing $100 with a dissatisfied customer and no repeat business.

WHAT YOU SHOULD EXPECT:
- Upfront, the cost of their dispatch fee is $65. That does not get subtracted from the cost of the service.
- Communication with genuinely nice people
- Might need to stay on top of it. They tended to call back right away but if it's a follow up call, it might fall off their radar.  
- To be charged a LOT more than the market rate (remember that you're paying for the contractors + company so it's much more expensive than it would be to go with someone who works for themselves).

If money is no object, they are good. You can just think of it as supporting a local business. Yes, they charge too much and in good faith, I don't recommend them for that reason, but I have nothing bad to say about the company itself. If you would rather just support an individual, it is less expensive.

Kat and her assistant arrived promptly and were very professional.  They found the source of my leak quickly.  Unfortunately, the source stems from my fridge, so she could not help me repair that problem.  She referred me to a company that has multiple poor reviews on Yelp (I think she might have had a good experience with them and they are close to my house).  My four out of five star rating stems from the receptionist not informing me of the $125 diagnostic fee upfront.  $125 for a 20 min diagnosis doesn't sit well and it's worth losing a star in an overall positive experience.

This was our first time to use M Cary & Daughters Plumbing and we would not hesitate to use them again.  Andrew was the plumber that did our work and he was wonderful. He was great at keeping me informed of his progress (which I really appreciated!)  From the beginning to the end, the process was smooth!