Desert Rain Plumbing

Choice home warranty, someone I will not renew due to contractors they send out.  My toilet was loose at the base, called home warranty, assigned desert rain plumbing, oh my god.  they never showed up then rescheduled after I called home warranty, came out took my money and left.  Finally came back, said there was so much damage under the toilet (I do not believe), shut the water off to the WHOLE house and left, never told anyone he did this.  As I do not know how to turn it on, I called him and his response was I am in queen creek.  And that was it.  I had to call the city to turn my water on.  Please, please do not use this horrid company and if you have choice warranty, tell them a big fat NO.

I just had Mike and brayon  over to install a new faucet for my sink. They were knowledgeable, courteous and very helpful. I highly recommend them at Desert Rain Plumbing. Thanks guys .

RUN!! Go with any other company. Truly the most incompetent company I've ever had to work with. From multiple times being told they would be here between 7-12 and showing up at 5/6pm with zero update, to having incompetent plumbers who don't even know what they are doing, to being up-charged outrageously, to not even fixing the problem and then being unreachable until they call for payment... the list is endless. We had to use them due to our home warranty but we will gladly pay out of pocket to not deal with this nightmare of a company again.

Honestly, I would give NO stars if I could. This is the place that my home warranty made me go through. The scheduled me via TEXT?? i know it's normal now but I would have saved maybe a day and a half of the time waiting for these people to come if they would have just called. I called on the day of my appointment and they said oh someone can't go to your home today after I already requested time off of work to wait for these people. Once I rescheduled, they show up for 5 minutes, take some photos and say someone is going to reach out in 24-48 hours. Nothing. So, now I've been calling almost every day for the last week and a half and NO ONE is answering and now their mailbox is full... Did they shut down? I hope so because that means my home warranty can service with someone else and the job can actually be fixed and complete and maybe I'll get some communication. Writing this as I'm waiting for my Home Warrenty to get on the phone with me so I can get my money back! This is insane!

Plumbing problem is now history. David called before arriving and updated me about when he would arrive. He quickly diagnosed the issues with the faucet over my bathtub and made attempt to fix it immediately.  Parts were needed from Home Depot and he quickly returned and made the repair. All works well, now!  David is knowledgeable and great at what he does. Thank you for excellent service.

We had a small issue with our toilet.  We put the request in to the warranty company at the end of day on a Wednesday.  Thursday at 1:30 Daniel came out to fix the issue.  He was very honest and professional.  I highly recommend this company.  If you have a home warranty company request this company specifically and when you make the appt ask for Daniel.

Excellent and Timely service. I would highly recommend. My gifted technician did some teaching with me and pointed out a few other issues that needed to be addressed. Now, that's customer service!

Daniel was very courteous and polite while helping us with some plumbing issues. We were perplexed as to what the issue might be but Daniel fixed it right away and we were all fixed up in no time! it was a pleasure having his help in our home! We highly recommend Desert Rain Plumbing!

My home warranty company, Old Republic assigned this company to come out to fix my broken toilet. I received a call from Maria the same day I submitted my request and was able to get me scheduled with a technician for the next day between 12-5. I received a text at 3:45pm from Daniel letting me know he was on his way and should arrive in 20 minutes. Daniel arrived on time and was very friendly and professional. I explained to him the issue I was having with my toilet. After checking things out he said the fill valve was not working and would need to be replaced. He went out to his truck and got a new fill vale. It was replaced within 5 minutes and I now have a working toilet. Yay!!! Thanks Daniel for your professionalism and speedy service.  This was a great experience and I highly recommend this company!!

Choice home warranty sent this company out to fix my water heater. I waited a week for a tech to come out to charge me $85 service fee. He said the repairs were done and left. Couple hours later still no hot water. Called the the company back,  was told that if the repair didn't work that the water heater needed to replaced so they would put a claim in with Choicehome right away.  Hours later I check to see if this was done, nothing. Spoke to Jazz at Desert Rain  again, she said it would be a couple hours. Choicehome decided to call since this should not take that long. They spoke to Jazz who again said another couple of hours. The entire day went by nothing was sent in. 8am the next day I called Jazz and was told the order never got placed and would be done in a couple hours. I explained that I really need some urgency as I have a sick child so hot water is extremely important. Every 2 hours I called and nothing was submitted to Choicehome then was told it was take another day for this to get done. I finally called another plumber who came out in a hour. He said I need a new water heater and nothing was repaired on my current unit. Not only did Desert rain profit $85 for doing nothing, they can't follow through to get my unit fixed. Jazz also said once they get the approval it would take another week to have it installed. Considering that I can't even get them to do a simple authorization request in a timely manner, I can't imagine that the work would even be completed in a week. The new plumber was able to order the new unit and will be here tomorrow to install it. I called Choicehome to cancel my policy as this was so much trouble. They sent an unreliable company out that just added stress and wasted my time. They are now going to let me use my own plumber and reimburse me for what I am paying. There's no reason for a plumber to be this complicated for a simple water heater install.

If your home warranty company dispatches this plumbing company, decline and request a new one. They only do business via text, not professional. Went back and forth for weeks with them and they gave me a ridiculous quote for a leak that I had fixed with another company in less time and less money out of pocket.

Do not use this company. It is difficult to get anybody on the phone. I got lied to multiple times. I was told the repair person was coming twice, did not show up. I was without one of my toilets for almost a month. Thank goodness I have two bathrooms.
They lied and said we came at 2:45pm, I have a ring camera and no they did not come.  I called to see if the repair man was coming because it was almost 5pm. I was told he was finishing up but would be there...did not show up.
Terrible customer service. The repair man came once the first of the month then broke the toilet more, where I could not even use it it leaked...it didn't leak out the toilet before he came.

Had to use them because of the home warranty company.  Initial trip technician couldn't remove the handle in the shower. They needed to submit a report then wait for additional authorization.  I was to be the first appt of the day that they came back. At 9:41pm the night before a technician texted me wanting a photo of the handle and the brand, thanked me and said see you in the morning.  I called at 10:40 because their window was 7-11 with a call 30 minutes out. The girl in the office was rude, and talked over me. She said they couldn't get anyone here before noon because they did not want to come to me, and backtrack. Then sent 2nd technician that came in and said immediately that I need a new rain head this one is dripping. The problem was the cartridge not the rain head. The 2nd technician told his supervisor he could not get the handle off. but I stood with him the whole 3 minutes he was in the bathroom, he never even touched the handle. His supervisor asked him if he could get the handle off after i told the supervisor that he did not touch the handle. and he said yes, went back in and broke it off from the cartridge. He then left, never turned the water back on, just left. Once he returned to turn the water on he found out he left the handle on in the full hot, but couldn't shut it off because there is no handle. He took channel locks to turn it off, left it dripping continuously instead of the original occasional drip. Submitted new paperwork to the warranty company to which they replied to me that the claim was denied due to corrosion.  Desert Rain who has a 2 star rating sent me an e-mail stating that my claim had been approved and my out of pocket expense was 710 but they would discount the job to 510 as a courtesy.  I contacted a plumber with a 5 star rating that was recommended, out of queen creek and their technician was knowledgeable, and stated the handle did not need to be broken and proceeded to show me that he could turn the screw and remove it.  389.25 later it is fixed and guaranteed.

If I could give NO STARS, I would. This company got me turned down on a simple water heater fix job from my home warranty company. I don't even believe that the so called service tech had a water heater on his truck. The information that was given to the home warranty was not correct. They [ my home warranty] are looking into the problem , but I still had to go get a reputable company to out to install the water heater with absolutely no problems. Customer service , forget it, They only want to text with you. In my opinion, stay away. That's up to you. Not sure how some people sleep at night with things that they do to innocent people

Company sent out as part of Choice Home Warranty for a simple garbage disposal replacement. Whole ordeal took two visits, which on both the technician stated he didn't have all the parts he needed with him and suggested going to Home Depot and purchasing them for the next time he came by. Why am I having a company come out for this repair if I need to buy the parts myself? Then came the kicker- he put in the garbage disposal but left the other side of the sink undone so when I filled the sink to do some dishes and then drained, it went EVERYWHERE. I was furious, but after calling them 17(!) times before reaching someone over the course of two days to let them know of the damage (with pictures) the only solution offered was to send out the same technician that messed up in the first place to fix it. Absolutely ridiculous service. I called Choice and they immediately switched me to a much better plumber with 4.5 stars rather than this one-star company. I will warn everyone I care about to not use Desert Rain so they don't have this headache on their hands.

While my home warranty (210) sucks at communication everyone at Desert Rain was awesome. Water heater went out and 210 took over a week to assign a contractor. Insisted on ordering the unit (which they did wrong twice) And they said they had to order it from a Lowe's that was almost an hour from my house when I live within 5 miles of 3 stores. The one they used had it on back order and 210 refused to move it to the store by my house.

Desert Rain kept me updated the whole time and my installed had to go full Karen the 2nd time they were given the wrong unit. Thankfully it was the same installer from the first warranty screw up!

While I will be changing my warranty company for my house when my contract is up. I'm pretty sure I found my plumbers going forward.

Choice Home Warranty sent this company out to clear our clogged kitchen sink. They arrived one and a half hours past the latest time they said they would be here. After 1 hour of snaking the pipes, with our tools, they were unable to clear it. They said, they'd have to come back, with their tools and run the snake down the main sewer clean-out in the back yard. Choice said they would not pay for that. Don't use Choice either!  We found a different plumbing company that had it clean and running great within 45 minutes. They cleaned it from the kitchen sink and didn't have to go outside access the main. Don't use either company.

Mike an Brayon came over an did a good job on my drains for my shower man I couldn't be any happier!! Thank you so much

Tried to charge me an extra $885 along with home warranty replacing the unit.    I asked for an itemized invoice/ estimate of what is being done but gave me a vague estimate and telling me to pay $885.    But to tell me need modifications and to be up to code is all bullshit.    Then I had time believing what they were really going to do.   So I pulled up the city and county codes and there was no difference of the installation from 6 years ago. Just needed an expansion tank and new water heater and of my choice which will be all installed myself.   You don't to be a rocket scientist to install a simple water heater.

Just have to say something good about this company, and our technician Anthony.
Made a claim with my warranty company late one evening and had an appointment the next morning.  Then Desert Rain moved my appointment up. The tech was great, the job was done well and quickly.
I highly recommend these people!

Desert Rain arrived on time. The Tech, Demar was professional, knowledgeable, and friendly. He repaired my toiler leak in just one trip. He had the new water hose in his truck. Demar respected my home and left NO mess.  I   Highly Recommend Desert Rain and will use them in the future.

This place is an absolute joke. One of the requirements of working here is you must know how to lie to the customers cuz everything is so screwed up!

Has a leak, they came out and we started the process to fix the leak. Then when it came to to get me an estimate on the cost to repair the leak, they disappeared. Waste of about 3 weeks of my time. Wouldn't return my calls.

This place is beyond horrible. Came out and said they could fix my leak with no problem. Didn't have the right parts, so he had to reschedule. Came back with parts and fixed it. As he was checking everything something else broke. He didn't have the right parts again to fix it. 3rd reschedule, a different contractor came out and said all the work that had been done was wrong and he would have to come back with different parts. 4th reschedule he comes back, puts a big hole in the wall and tells me he needs to call his water restoration company. I look them up and they are clearly scamming people for insurance money. I decline. He then tells me he needs a different tool and will need to come back. 5th reschedule he fixes it and tells me he won't be repairing the wall. Asks me for the money with no receipt. I asked for a receipt then I will pay. I immediately receive a threatening letter. When I call in to pay, they act like they have no idea what I am talking about. Horrible business. Stay away.

Anthony and the team were very kind, knowledgeable. And took care of leaks in both the kitchen and bathrooms. Also adjusted support based on my availability. Thank you.

worst company take your claim and don't submit to insurance company. Please don't use this company. they really harassed the customer.

Worst customer service ever and cannot in good conscience recommend them. They don't adhere to their appointments and can't stick to scheduled / confirmed service calls.

Technician came out Monday Nov. 7 2022 told me it would take 15 minutes per shut off valve to replace the shut-off valve under kitchen sink  That it didn't take much to unscrew the valves and put new ones on, but need authorization.
So he put into the warranty company that he needed to cut and weld the pipe before he could put the valves on to the tune of $325 more than what insurance covers.
When I asked the insurance company why they called the technician and he said it was all corroded . Choice home warranty recommended that I let them finish the job and they would help me get my money back. NNNNOOOOOTTTTTT happening. I also canceled my warranty with them.
DO NOT USE DESERT RAIN PLUMBING, not even to replace a water hose !!!!!!!!!

Called them to look into the water heater issue. They checked and told the water heater needs to be replaced. Our heater is less than 1 year old. Even though it's under warranty and my warranty company was paying for labor charges, they gave me a bill of 759$. I called a different plumber. He checked out the boiler, and it works fine. Do not recommend this company

Desert Rain has been a great company to work with when my water heater gave out. The technician (Matt) was very informative on what caused the problem and gave me helpful recommendations to prolong my new water heater like draining the sediment once a year. I Will definitely recommend to friends and family in the future.

We had an outside hose bibb replaced. Daniel R. was not only on time and professional, his work was top notch. He was also very courteous and friendly. Great experience for us.

They don't ever answer the phone!!!!!!!!
I'm contracted through a home warranty. Water heater broke 3 days ago. Can't get through to anyone

Do not hire, they are not professional.Called they came out missed the diagnosis ran with the money contacted on the 30 day warranty and they backed out .SLime balls all the way about.Run Forrest run!!

Our bathroom shower flooded our bathroom. Our home warranty company sent out Desert Rain Plumbing. They came out immediately to asses things. Then had a suggestion for a Remediation company which also came out quickly. Desert Rain had to come out a total of 3 times during each process to ensure everything was done properly.

Would highly recommend them for your needs. ​

Terrible.  Something stinks with Choice Home Warranty and these terrible, overworked contractors.  Water heater element break went bad last summer.  It took Desert Rain two trips and 6 days to fix.  Most plumbers keep common parts on hand and fix it first trip.   Both Desert Rain and Choice refused to let me pay for replacing the other heating element.  

Now  the other element might be bad.  Choice tried to send Desert Rain again, I declined.  I found another Choice plumber I had used, who was not busy today but instead Choice assigned Anytime Home Repair, who scheduled me for Thursday Afternoon (it's Tue. morning and winter now).   They said this was their earliest.  Why did they pick up the claim if they are this busy?  Why does Choice allow such poor response for a water heater in winter?   I wonder if Choice is doing this to customers intentionally hoping we fix the system outside the warranty?  hmmmm

Our garbage disposal stopped working. The service man was professional, nice, clean, informative. He assessed it, and replaced it. And gave me info on other work I need.

Daniel R- my technician was great.  He walked me through the process and what he was doing and went above beyond in diagnosing the issue.  Great service.