J.W. Ayers Plumbing, Inc.

JW Ayers recently installed a tankless water heater in our home.  They were fast, efficient, and did it for a fabulous price.  I would highly reccommend them for any of your plumbing needs.  Loving my hot water!!!

I recently read the response from John from the BBB complaint I filed in regards to this issue, John Stated the Following...

The customer was billed on 12/4/14. On 1/31/15 after the invoice was almost 60 days old we sent out a past due notice. I was then sent an email telling me that I needed to seek payment from the homeowners association.
I believe that we initially diagnosed the water heater problem correctly.
I feel that we followed through as we said we would. The customer did not send us additional pictures as he stated he would. I just cannot write a letter stating that the drains were common when I didn't think that they were. As much as he wants to believe that the drain was backing up at the time of the water heater installation and then just quit for 76 days is highly improbable. He is just one of those people who wants something for free and is willing to go to almost any cost to get it.
I feel like J.W.Ayers Plumbing has given the customer honest, excellent,and timely professional service at a fair and competitive price. And when I am asked to supply a letter to an association in order to receive payment for something that I don't believe to be it's responsibility, I do not appreciate it and will not do it. It is just not ethical and honest.
There will be no refund.

For starters, there was no confirmation from John, other than verbal, that the issue was the water heater.  No video or photo evidence was submitted.  

I did sent John the additional pictures he requested, he was not satisfied with the picture and agreed to investigate further, which he did not.  

Without evidence that the water heater was in fact leaking, the only logical conclusion is the the hub drain was and has been leaking which gave the appearance that the water heater was at fault.   Keep in mind that enough water leaked into the unit to damage all of the flooring in the unit over the course of several months.   The issue continued after the water heater was replaced.  

I have always met my finical obligations in a timely fashion, but I also question shoddy workmanship.  

We called John to diagnose a problem, which was misdiagnosed, either by John himself or his representatives.  Instead of owning up to his mistake he fabricated misinformation, and cast blame back on me.  

John agreed to investigate the Hub drain in the condo further, he did not.  This inaction, to me, is as admission of if misconduct and or guilt.  Johns company got $1000 out of us for a $250 hot water heater (that we paid in full in a timely fashion just like all the other times we worked with John), then another $450 to snake a drain.  We paid the bill for the water heater in full in a timely fashion, but I am the one who is unethical and dishonest.

If you want to get ripped off then have your personal integrity questioned questioned when you ask questions about the work provided, then call John.  Otherwise don't call J. W. Ayres. John is more concerned for his bottom line than he is with delivering quality and honesty.

RIP OFF ARTISTS!!!!! DO NOT USE.
Was told that first hour was $100 + $40 truck fee. After spending about an hour and ten minutes working to seal off a pipe I was presented with a $300+ bill including $210 in labor. Called the owner to tell him there was a mistake and he told me it was all my mistake. Technician said he wouldn't leave without being paid in full. I felt very uncomfortable and totally taken advantage of by this company. Is padding bills by $70+ any way to run a business???

Excellent service! Needed a backflow inspection, they responded immediately, scheduled it for a few days later, and showed up on time. I'll be using them again!

I've been calling on J.W. Ayers for probably a decade now. Their plumbers really know their stuff. I live in an old house, so no job is ever quite standard. Everything requires a little custom problem-solving, but they always have a solution then think ahead to what problems they can head off before they happen.

Yesterday, they installed a new dishwasher for me, a fairly basic job, but they took the time to notice that the new dishwasher had just a slightly wider door and would have been blocked from fully opening by the nearby freezer drawer. They did some quick carpentry work and now everything fits perfectly and flows just right.

Another time, they came for what turned out to be a quick repair that took less than an hour. Since the work is billed by the hour, they looked around and found other small plumbing issues to address in the time remaining, likely saving me a couple future clogs. They're a great group of smart tradespeople, and I really appreciate their work.

This company is the epitome of crooked Plumbers and give their profession a bad name.  Besides failing to notify me that they are on the way, making me scramble to leave work right away.   They refused to listen that the massive leak going into my basement was coming from behind the dishwasher, without checking, they claimed they knew better and the leak is actually coming from washing machine thats across the room, and there is a single bolt that needed tightening to fix the leak.  The tightened it, charged me a $180, claimed my worries are over and left.  I run the dishwashing machine and the leak is just as it was.  They did 0 work, wasted my time and stole $180 dollars from me.  Instead of offering apology or refund the owner was insistent that they did do work and tightening a single bolt in the wrong place that didnt fix anything is worth the $180 they charged me.  I now have to shoot a video of the leak in order to prove that the leak is still going on, in order for them to consider a refund.  Just awful.

The most dedicated, knowledgeable and friendly plumbers in town!  Every member of their team is customer-focused with a hands-on owner.  I highly recommend them!

Late one night I opened the cabinets under my sink to find a flood of water. I half expected to see a mini Noah's Ark filled with animals floating out of my cabinet. I instantly turned off the water supply, cleaned up the water, then called my friend Stuart at PuroClean Restoration. He  referred me to J.W. Ayers Plumber, who he often works with on restoration jobs. The next day I called J.W. Ayers Plumbing and they were able to send a plumber out that day to come take a look at the pipes under my sink.

Hubie came out on the call and I cannot say enough about how pleasant and efficient he was. He fixed the two obvious leaks under my sink that I assumed caused the flood, but he also found a third leak from my disposal I was completely unaware of. He quickly fixed all three leaks, installed a new disposal, and even helped my out by fixing a leaky faucet in my master bath and installing a new kitchen faucet I had previously bought but never got around to installing myself. To top it all off, he did all the work at a great price and even gave me a great discount on the disposal since I only needed the bottom portion of the actual disposal to replace my broken one.

J.W. Ayers Plumbing and Hubie were easy and pleasant to work with. I highly recommend them to anyone in need of an honest. reasonably priced, and quality plumber.

Mike and his team did a GREAT job for us moving our washer downstairs, running new pipe for the connection, and correcting the water line that ran from our water heater. They did the job in a day, the price was lower than we expected, and they even set up our dryer exhaust hose as an added bonus. Great work and extremely professional. 10/10 would hire again.

Fantastic - Very well trusted company.  I hired the Pink Plumber and after receiving a 10K quote to replace a Collapsed Sewer Line. I called to discuss the quote with Ayers Plumbing.    Ayers went out to my house,  ran a camera down the line and provided me with a video of a perfectly clear line.   I found Ayers Plumbing via the Nextdoor Neighbor website.  I wish I would've called them 1st, butsuper thankful I did call and get a 2nd opinion. They saved me from being ripped off.  Fantastic people and the Owner, John, is very knowledgeable!

Had a pipe spring a leak in the middle of the day and they were able to come out and replace it. Very appreciative that they were able to accommodate me on such short notice. Not to mention friendly and the price was fair.

Living in a condo often results in having to deal with water issues with surrounding neighbors. I was referred to JW Ayers by a good friend of mine and I am so grateful to have worked with an amazing company.  The owner, John, was extremely helpful, kind, and  most importantly honest.  He went over and beyond to help me with a situation and did so with extreme professionalism.  I would recommend this company to any good friend!