True Plumbing

We have used True Plumbing a few time for various small repair jobs and most recently we had our hot water heater.

They provided me a written estimate for the hot water replacement prior to it being replaced. The plumber ran a little late but since it was not an emergency, it was not a problem. It took about 2 hours to complete. They removed the old hot water heater and cleaned up afterwards. They took time to show me the work and go over the receipt and warranty.

Reasonable prices and nice people. I will use them in the future.

I had used True Plumbing for a hot water heater replacement, which was fine. I hired them to replace the outdoor faucet which was leaking. I requested a freeze proof faucet, which is what I had before. It was a different design and leaked from the vacuum breaker cap that provided the freeze protection. Ryan came out and replaced the vacuum cap. A couple months later, I then had them out to fix the kitchen sink which was leaking from the basket strainer. The basket that they used for the replacement was much cheaper than what I had before, and I told them I wasn't happy with it. They told me that if I wanted something else that I could install it myself.  In addition, the sink is still leaking.  The front faucet was also leaking from the hoses (and I asked them to tighten it. I checked the faucet a month after they were at my house, and the faucet is leaking again from the vacuum breaker). I asked True Plumbing to fix this, but they refused because it's been over 90 days since Ryan replaced the cap.  the faucet that Ryan used is a cheap fixture prone to leaks. The previous one worked for over 15 years. The one at the back of my house still works (15 years and counting). If you are looking for a plumber to do cheap work with cheap parts that don't last, then True Plumbing is your contractor!

I had a great experience with True Plumbing. They installed two new water heaters for me shortly after we moved into our new house. They did such a great job that I had them back to deal with the in-wall plumbing needed to install a refrigerator. For both jobs, they were professional, efficient and did a great job of walking me through alternatives.

Through the crazy process of buying a home, sometimes it feels rare to find genuine, kind human beings. I'm in a very short due diligence period of buying a home, and we discovered some problems with the sewer line. We needed to go beyond a plumber and seek a sewer line specialist, like, yesterday. Paul at True Plumbing came highly recommended and literally became my miracle for the day. He slotted me into his busy day, was generous enough review and offer his opinion on a sewer scope estimate from another company. He then reviewed my home, sent his report immediately thereafter, and kept in contact with me the whole time. What a relief to have met him.
Also, big shout out to Stephanie at his office, who was quick to take action and so kind along the way. I cannot speak highly enough of his work ethics and team. Paul, you are your brand: a true, genuine and skilled specialist.

Professional service all around: courteous scheduling coordinator, great customer service, reasonable price, and excellent plumbing work. Hot showers we missed you!

I have used True Plumbing on three different jobs recently and they surpassed my expectations. From excellent communication to quick scheduling and finally affordable pricing! I'll be using them again and highly recommend them to any home owner looking for a trustworthy and dependable plumber!

Cody was very good at unclogging the hair in my shower.
He first tried the minimal way which did not work and elevated his level of effort with another device. After some effort it finally unclogged!!!

Prompt and polite, but not very effective and overpriced.  Too many other choices to use them again...

This was by far the best plumbing experience for the past twelve years. Stephanie took my call on a Friday late afternoon. their technician Joe came by on Saturday late afternoon. Analysis of the damage was done accurately. I was standing by and learned where our in house shut off valve is located and what pressure values work with our water heater. The pricing estimate for this  job was absolutely reasonable. No one tried to sell me anything, which most technicians are forced to do by their companies and which can ruin a company's reputation within minutes. Joe did a tremendous job and he went the last quarter mile to get everything fixed. I highly recommend True Plumbing to anyone who needs a plumber who get things done right at a fair price.

Great experience with Ryan on a few small fixes around the house. Very friendly, professional, and they were able to schedule me for a next day appointment. Would certainly call True Plumbing again for future plumbing needs.

Thank you to Kim, Ryan, and the True Plumbing company. Amazing service, fast response and even faster service. Kim is super friendly and informative! Ryan, was  spot on with customer service and knowledgeable. He explained everything and went to work and he was done before we knew it. We had a leak in our new refrigerator line and couldn't use the ice maker nor the filtered  water component of the refrigerator. But now we can thanks to Ryan and his team. Need a plumber and want good service. Call True Plumbing.

True Plumbing did an outstanding job replacing our hot water heater.  Ryan and his team are very responsive and very professional.  Pricing was very competitive to the large plumbers in town, but a bit more than some of the smaller guys.  Net/Net, well worth the money to have these guys do the work.  They did exactly what they committed to do, showed up on-time (actually a bit early) and completed the job early.  Explained to us what they did and why the did it in simple terms.  They took great care to protect our floors while completing the work and left the area cleaner than when they arrived.  Would highly recommend Ryan and his team.

I've had to use True Plumbing several occasions over the years from fixing leaks, clogged toilets, a broken disposal, and home renovations. Ryan has always been honest, quick, reliable, and fair with pricing. I highly recommend them to all my friends and family and will continue to use them for years to come.

Wish all services provided this value.  On 3 occasions needed help and consistently True Plumbing fixed.  

Office answers the call = 10/10
Schedule time frame = 10/10
Interpersonal skill = 10/10
Diagnosis and management = 10/10
Value = infinite

Thank you Mathew

I contacted one of the plumbers at True Plumbing who had been recommended to me by neighbors about a leak coming from my jetted tub. I was told that they would need to cut into the ceiling to search for the leak. After finding the leak was coming from the plumbing to the jets in the tub, which I already knew, the plumbers explained that their company doesn't work on jetted tubs and that was all they could do. I was left with a hole in my ceiling and a bill for it without learning anything I did not already know. The fact that I wasn't told from the start that True Plumbing doesn't work on jetted tubs when this began with a request to fix a leak in a jetted tub is incredibly frustrating. Neither the plumber I contacted initially nor the plumbers who made the service call explained this crucial fact at any point along the way. I could have skipped the demolition or the entire service call if they had shared this information. I would not recommend using this company.

Amazing customer service and professional technicians. I am so thankful that I finally found a plumber I can trust. I found their pricing to be fair, attention to detail excellent, and customer service genuine. Thank you, Ryan and Jeff for a pleasant resolution to a messy situation.

I have used True Plumbing on several of our projects and have been happy with the results.  I would recommend them to our clients that are looking for service work.

We got a new disposal for our kitchen sink. I called at 8:00 am on the Tuesday of Thanksgiving week and they were able to come out the same day. I asked for a quote over the phone and Kim said it would be about $400. They gave me a 3 hour window and the plumbers got here on the earlier side of it. They called me when they were on the way over.

The new disposal we got costs about $135 at Home Depot or Lowe's. They charged $430, including tax, labor, and a 2 year warranty. I'm not sure what other plumbers charge, but we went with True Plumbing because they were able to come same day.

Adam and Mitchell were timely, explained what was going on, and cleaned up. They also took a look at another sink and didn't charge me for it.

I recommend True Plumbing, especially when in a pinch.

Ryan and team are outstanding.  Came on a Friday (had an active leak).  Stayed late on Friday evening until they found the problem.  Was back bright and early (exactly the time they said they would be) in Monday with the parts to fix the leak (was in front lawn at the county water meter).  Great service, great team!  Very professional and took the time to put everything in yard and in house back they way they found it.  Let both job sites very clean.  Was majorly impressed with the quality of the work.  I'd highly recommend True Plumbing.

I have had Ryan out to my house multiple times. He has always been respectful, fair, and honest. If you need plumbing done in Atlanta, Ryan is your guy!