Jason P.
10/04/2018 12:00:00 SA
Donald and his crew saved the day. The morning after an unidentified work crew had been making a mess in my front yard, drains started to back up in the house. Donald was the first call I made, and he sent a couple of guys over a few hours later to diagnose. Our timing was probably lucky, but with same-day service, we were off to a good start.
Once the crew snaked the drain and identified what appeared to be an unmovable clog waaaaay down the line near the sidewalk, we were told that it'd be necessary to dig it up. Donald himself showed back up well after business hours the same day to nail down specifics for the digging that would start the next morning.
As promised, the digger was there first thing the next morning, and what had appeared to require a relatively minor excavation turned into a massive effort, requiring machinery and ALL DAY. Despite the unexpected development, work continued without interruption until the issue was uncovered and found to be telecommunication conduit that had been bored directly through our sewer connection.
Donald's team was incredibly helpful, explaining every step of the process and documenting the heck out of the offending underground work that caused the problem in the first place. This proved to be critical in identifying the responsible party.
Long story slightly shorter; without warning, Donald the Plumber prioritized our job and, with the exception of going home to sleep, worked nonstop to get it fixed. Their communication was impeccable and the work itself top-notch.
Having no idea how much the effort might cost, I was surprised by the reasonable invoice. Once we identified the folks responsible for the damage, I put them in touch with Donald's office, and the invoice was settled quickly.
I can't say enough about the service, attention, and overall experience as a customer of Donald the Plumber. They will be at the top of my list for any future plumbing needs. It's hard to find service this good.