Terry Vereen Plumbing

Accidentally flushed a bottle cap down the toilet and it caused a clogged.  We found Terry Vereeen Plumbing through HomeAdvisor.com. I called them on Friday morning, the scheduler was very pleasant and courteous on the phone. She gave me an appointment for the following day, Saturday, from 1000-1200. The tech, Mitchell, called me at 1030 saying he was on his way.  He was working on my toilet by 1100 and out of the house by 1130.  

I was quoted something like $145 for the first hour and $75 for each additional hour (I didn't write it down, I'm not 100% sure of the exact numbers) so I was expecting an astronomical charge for my stupidity.  He only charged me $98.  I was very happy with that.

The only reason I'm giving 4-stars instead of 5 is because the tech made a small mess (mud on his shoes and toilet water on the bowl). Really minor.  If I could give 1/2 stars or 3/4 stars I would.   Outstanding service.

I will definitely call them back if I need other work done.

Had the main line get clogged and backed up into my bathtub while washing dishes the Friday before Christmas!
We were having trouble getting someone to the house due to Holidays.

Terry Vereen plumbing showed up within an hour of placing the call.

The after hours answering service was prompt  with getting the information needed.

I got a call about 10 minutes later from the service guy, Shawn, add I was able to explain the situation and he understood in a short time.

He explained the after hours cost well and was patient with me when I clarified to be  absolutely sure. I like to repeat things.

He arrived about 45 minutes after our phone call.

He was nice and got straight to work.  He explained what he was going to do before he did it and was able to clear the blockage in about 20 minutes! He even Hagee a discount because he was not here a whole hour.

He had to snake it from the roof. He tested the drain before packed up to be sure it was clear.

I will definitely call them again if we have any future plumbing needs!

Now I have a tub to clean!

I have used Terry Vereen many times over the last three years. They were always very good. Their prices were reasonable, service was great and office skills outstanding. They always got someone out here the next day at the latest. I had a recent plumbing issue. When I called I was told that the next available appointment was five days out. I made the appointment, the tech had a family emergency and there was no back-up plan to get someone out here. The office person I spoke with today was very rude, and sarcastically said Well you have another toilet, don't you? I will not be using Terry Vereen again. I am so dissatisfied and disgusted with their service.

Service from technicians is still exemplary at Terry Vereen, but initial reception needs improvement. I spoke with Erica in the front office to book an appointment for a minor issue with my faucet and toilet. She neglected to inform me of new, more expensive labor rates. I also asked a time range to expect the tech. She expressed that the 1-3 time window was open.

On the day of service at 2pm, I was called and asked again what services needed to be performed. I called to speak with, Kelly, the front office manager the next day and she let me know that she would speak with her front office team regarding these concerns. I was thankful that the technician accepted my 15% off coupon at the time of service, but when I spoke with Kelly, I wasn't offered any incentive to remain a customer of Terry Vereen after several years of loyalty.

It was time to replace my water heater, and I called terry Vereen since they are in the community.  Everyone was extremely courteous, and they quoted me a price which did not change.  The plumber showed up on time and did a great job.  Only one man drained, removed and installed the new water heater alone.  Hats off for a great and timely job.
I later noticed I had lost water pressure in my kitchen sink and thought it was the result of the new water heater filling.  I left it until the next morning and it was the same.  I called Terry Vereen back and they scheduled a plumber to stop by.  This time they sent two men, and I paid for two men even though one did virtually all the work.  They replaced both the hot and cold stop valves, and that wasn't the problem.  They later realized the line between the stop valves and the faucet had become clogged due to sediment coming from the water heater (the kitchen faucet was left on while the water heater was draining).  They removed a filter from the line, and the water flowed freely.  I was originally told the charge was $69.00, and I wrote the check.  The plumber then told me he had made a mistake, and it was $122.00, so I wrote another check.  Since the line did not have a problem before the sediment from the water heater and the shut off valves actually didn't need to be replaced, I feel as if I was taken advantage of in a major way.  A reputable company would have said, It was our mistake and our fault, and we will absorb the additional charge.  I feel taken advantage of since I most likely paid for the 'helper with the actual plumber as well as the replacement shut-off valves (which didn't need to be replaced.  I am sorry to have to say this, but I WOULD NOT recommend Terry Vereen for that reason alone.  The guy who changed out the water heater was great, and I was aware of the cost ($900.00) before he came.  I was totally not prepared for the additional charge when all that was truly needed was to flush the line from the shut-off valves to the kitchen faucet.

Jacob and the Vereen team just left the house. They were very professional and thorough. We recently moved into the house and it was remodeled before we bought it. There was a mistake made with the plumbing that was causing a sewage smell by the washer. The issue was quickly identified and fixed (which required climbing under the house). Very satisfied with the entire experience.

Terry Vereen Plumbing was recommended by Home Advisor... they replied to my request to get an estimate to have our shower fixed (new insert with mortar placed underneath)... Someone came out, said they would get back to me with the estimate, but I never heard anything. I called a week later and inquired about the estimate, and they said they would get back to me soon. Weeks later, still nothing. Thanks for wasting my time.

I used this company for years with very little complaint. About a week ago, I called them to fix a jammed shower pull in one of the bathrooms. This company charged me $166 for this service by installing a whole new faucet which does not fit properly. I also asked them to check my water pressure. After these two left, my hot water no longer worked. They charged another service call and parts to replace a coil. This wasn't the source of the problem. We ended up with no hot water on Easter Sunday. When I called their emergency service, they informed me that I would have to pay still another higher service call charge, its being a holiday, and they refused to take any responsibility whatsoever for breaking my hot water heater, not fixing it when they came back, and greatly inconveniencing my entire family. They also did not show up within a four hour time frame in either occasion.

Update:  they called Monday morning to offer me, guess, what! A new water heater. I filed a complaint and asked the public relations person to let the owner I ow what was happening. They offered to make the charges for the second visit off my bill and gave me a price for a new hot water heater. As of Tuesday morning, they are, once again, late. I have had no hot water since Wednesday.

Update to the Update: All the issues turned out to be related to a slab leak. They removed the charge for the hot water heater repair, which was never needed in the first place. Everything malfunctioned because of the water pressure problem. This company did a great save and I am a fan again.

The price for the lab leak, which took all day and much destruction to fix, was reasonable.

I had a plumbing emergency, called Terry Vereen they young lady that answered the phone was very kind, plumbers arrived within the 2 hour window I was given and both young men were polite, knowledgeable,  and worked quickly to resolve my issue.  I couldn't be happier with my service, great price, and all the people I delt with were easy to talk to, nice people!

We had Vereen Plumbing help us with our house when we purchased it in 1999. They did a full repipe and it was amazing. We have not had an issue with plumbing since then. We recently contacted them for a hot water heater change out, but used someone else due to the other plumber as part of the TECO tankless hot water heater program.

My water heater sprang a leak.  Being on the second floor, the sense of emergency was even greater (even though it does have a drip pan).

I called Vereen on the recommendation of another plumber (he was too busy to help).  The lady at Vereen said they would have someone out in a few hours.

The tech (Shaun) showed up right as promised.  He was very professional, courteous and obviously quite skilled.  He left zero mess and his piping was artwork.

Best of all they were able to quote a standard price for this particular task which covered pretty much everything. And the price was extremely reasonable.

I will have no problem calling Vereen for future plumbing events.

On April 5,2018 we had our house re-piped since it had been thirty years since it was done and at that time the material presently is not up to code. The job went very well the plumbers were very knowledgeable  about the job and did the work in a timely manner and cleaned up prior to leaving. We are extremely pleased with this plumbing contractor and will use them for further jobs. My wife and I are retired and its refreshing to know that companies like Terry Vereen Plumbing is operating in the Jacksonville Area. I believe that if you have a plumbing need you will not be displeased when using this company

Logan was my tech. Very polite and professional. He was early to the job and called ahead of time to ask if it was okay to come to my home. Quickly located the issue. Would use this business again and would recommend.

The women in the office who do the schedules and answer the phones are incompetent and are RUDE and NASTY to the people calling for appointments. DO THEY KNOW WE are paying there salary? I think not.  By the reviews the OWNER MUST NOT CARE how his staff treats his customers as there are a lot of people who complain about the women in the office.
The plumbers are very nice and they even talk how the women are in the office and how they have to DEAL WITH them too!!!!

Very disappointed, they told me at 3pm they would be there at 5:30pm to fix a simple pipe and the answering service kept saying they were on the way, or would get back and never did.  I waited til 11pm finally gave up.  Got mad at the answering service for giving me the run around, then and only then did I get a call from the actual plumber.  By then I didn't want him here at that hour.  I will find another plumber.

It has taken three weeks to get a appointment with this company. Day of appointment nobody called to say they were going to be late or need to reschedule. I had to call to see what was going on only to find out that they didn't even have me down for appointment. The company didn't apologize in regards to their mistake. I do not recommend this company for anything!! You will be waiting forever!!!

Asked to be contacted first before doing any work but they did not call me, just did the work and then sent me an invoice. Work was shoddy and had to be redone by another plumber. When I called the office to complain, they did not care. Will NEVER use again nor recommend.

I called to have a leaking faucet repaired as was quoted $110.00 for the Service charge for the first hour plus any parts. The plumber came and ended up replacing 2 plastic valve stems and spent a total of 20 minutes here. Imagine my shock when I was charged $210.00!! When questioning the tech, I was told that what they charge and that is what I needed to pay. I could have replaced the entire faucet for less! They ripped me off this time, but will never have another chance to do it again! Absolute thieves!

Have used this company before and they have been okay..by okay I mean they show up and tell us what we can do to fix the problem ourselves. This time I scheduled an appointment for them to replace a tiny piece of PVC on our pool pump...maybe a ten minute job...and nobody ever showed up. When the window in which they told me to wait expired by half and hour I called and they were not worried with getting anyone to me today. I cancelled and will never call them again.

Because I don't have the option for -5 stars.  3rd time called for plumbing on 1924 yr, old house.  1st time, they fixed half the problem, but didn't finish.  Within 2 days had to call again, where they explained the house had 2 separate pipes and they only cleared one!  Called later for toilet pump piece broken and they replaced the piece.   Within a week, new piece broke, but they wouldn't replaced.  Had to call another plumber to replace 2 pieces in toilet.  Called today for immediate service 4 2 toilets completely blocked.  Received a 12:30 - 2;00 PM time.  waited until 3 pm, and woman at non customer service told me, it was raining (duh) and they could not work in rain.  She admitted she did not call me and let me know.  She insisted, I be patient.  She is in her office telling me what to do while I am at my home w/ 1 toilet filled w/ human feces, and other filled w/ urine.  They could not come the day before!  Now, it is 6 hours after the appointment and nothing.  they said they MAY come tomorrow, but who knows.  the 2 women at customer service are mean, spiteful, and the least serviceable people I've dealt with in plumbing.  Horrific plumbing service, which is a shame because they are local but not worth dealing with.  Go anywhere else!!!!

I had a bubbling toilet when I took a shower and called Terry Vereen who sent out two very young-looking men to fix the stoppage.  They located the drain pipe in the back yard, ran 10-12 feet of line from the pipe opening by the house toward the septic tank.  They flushed the toilet (which had always flushed), and pronounced the drain clear.  I had to leave town the next day and was gone for a week in California.  The second or third day I was back, the bubbling began again.  It was on the weekend, so I had to wait until the work week to call them.  It was Wednesday before I called.  They said no warranty on stoppages, but I explained no one had even been in the house to use water, and it was clear the stoppage had not been fixed when they were here.  They wouldn't budge.  I called Darley Plumbing who came out and worked more than an hour removing large amounts of grease from the line from the kitchen drain.  $118, but definitely worth it.  I will not be calling Vereen again.