Sunshine Plumbing and Gas - Gainesville

Sunshine Plumbing came to our aid last week when broken pipe lines occurred at our house, waking up with a flood of water in our house....The emergency crew that was sent came within a few minutes. Tim did a great job finding where the leak was coming from and was able to cut off the water....It was then determined and agreed that re-piping of our house was necessary...The next day a crew, Tony and Derrick came early in the morning and were committed to get us water at least in one bathroom by the evening and they did...They have been here every day until today, when our re-piping job was complete....we now have water 100% in the entire house, better pressure and a feeling that we can look forward to years of no problems with our house plumbing...

Nate the owner of this company is the best to deal with.....just a nice guy..pleasant, explained what needed to be done and what the end result would be....I believe that the price was fair for the work that was done....Again, the crew that worked here for almost a week, Tony and Derrick were professional, courteous, and are a great asset to Sunshine Plumbing...

Thanks again,
Sonia and Ken

I have used there services before about six or seven years ago. Recently used them in the past month to replace a kitchen faucet and fix a running toilet with a valve that wouldn't turn off. The plumber Lucas was very professional. After I showed him what I needed, he got to work, was very efficient. Once he completed the work, he explained everything he did and explained all charges on the bill. I highly recommend Sunshine Plumbing.

This company has provided service for the house that I am in more than once. They always come prepared and are professional. I highly recommend them for your plumbing needs. I called them today, the day after Christmas, with a clog problem. They were here within an hour or two and finished up within 45 minutes. These guys are great!  I believe the two gentleman that showed up were John and Jamie. They were just fantastic.

Excellent service and incredibly responsive. They were booked for the day (as were all the other plumbers I called) but our drains were clogged and we couldn't flush our toilets; they took my name and number and said they would see what they could do or they would call by the end of the day to set something up for tomorrow. Within a couple of hours the technician called and said he was on his way. It took him about 15 minutes to fix our issue and the price was exceeding reasonable for same day/emergency service. Sunshine will always be my go-to for plumbing needs.

Facing a dire plumbing emergency (aren't they all?), I ran through 3 outfits in one day trying to get someone who could unclog pipes that were backing up every drain in the main house.  Each guy would come out and have some reason why they or their equipment weren't up to the task.  (Huh?)

Enter Nate.  Recommended by Dustin from Meyer's Septic, who just replaced our septic system,  Nate conferred with him and got Mike out on the job first thing the next morning.  State of the art equipment (Lghts! Camera! Action!), Mike cleared mess (People!  Please, do not flush even flushable baby wipes!!!), got the stalled out sump pump back on line, tidied up and presented a bill much lower than expected.  What more could a homeowner want?

I have used Sunshine for 3 separate issues, and they always knock it out of the park!  I had a burst pipe under a hose bib, and Mike W came out and got me fixed up in no time flat.  Quick, professional and reasonably priced. I couldn't give a higher recommendation. Aces!!

We called after my husband connected our hot water heater without a drain line and we didn't have any hot water. They came out after hours and on the same day!  Drain line installed in less than an hour. :-)

John Clark was a great guy and a trusted and professional plumber.  I am sure he is sorely missed by all who knew him.

I've used your company over the past few years, always great service with knowledgeable technicians!  I've recently had to call on Kim in Accounting, and what a great employee you have!  She is very helpful, getting to the bottom of the questions with confidence.  Shout out to Kim on a job well done!

I had used Sunshine Plumbing before and that first job was done well, so I felt comfortable calling them back out. BIG mistake! So warning so you all don't make the same mistake as me. I'm not sure what has taken place since I last used them, perhaps a changing of staff, maybe the business grew and they got cocky, not sure. The what happened is not my concern. The what it is now causing, is.

If I had to sum my experience in two words it would be POOR COMMUNICATION! I initially called this company before Thanksgiving holidays and informed them I needed to replace 2 sinks. I was told to go purchase the sinks and call them after the holidays. I was not provided any guidance on best brands or similar items. Just go get the sinks and you'll need 2 new faucets also. Day of original scheduled install, I was switched from from my original 8am to noon scheduled time with no notice. I'm sorry, but people have work and other life-duties and can not just hold an entire day open. I only found out I had been switched when I called in to inquire of the delay. I was told they had a customer with an emergency and they had to move me. It was cold that day, that creates plumbing issues, I get that. What I didn't get was why there was no courtesy call to inform me or to even ask if I needed to reschedule. That was a red flag I shouldn't have ignored. I should have cancelled at that point and found someone else. But they said they were on their way so I let them go ahead and come. BIG MISTAKE! I had to do a last minute doctors appointment cancel-fee. If the problems stopped there, I'd have given them 2 stars. But it continues. Once gentlemen finished the install, he advised that he wasn't sure if the sink came out of the box damaged or he had cracked it but that I should go purchase a new one and they'll come back out and install for me and I can take the old one back and get a refund. He made it seem like there was damage to only one sink. Once I had a chance to inspect later that evening, there were TWO damaged sinks!! Never was the 2nd one mentioned to me. Once I reached out to the office, I learned both had been mentioned to the office. I'm the paying customer, why wasn't I told? And if it came out of the box damaged, why wasn't I told before it was installed? No company is refunding sinks that have caulking on them. It gets better!

I'll spare you all the detailed nuisances. Suffice it to say: home office/workers messages-different. They stated they were coming out to fix and would be supplying the sinks from their supplier. Well, slap me and call me surprised! If they had a supplier, why didn't they offer that option to begin with?? And that way I, the non-expert, am not in the store just going by the limited knowledge of store workers. That way the customer is assured good quality. On first visit, faucets were supposedly tested and all was well. Interesting. Because on 2nd visit, faucets were definitely tested, as I made sure to check everything in depth and the faucets are leaking. They state there is a defect in the faucet and they can replace but that visit they'd have to charge me for the return visit. Why wasn't this leak/defect discovered first visit? Had it been they could have done everything on their second visit. I'm sorry but I can not in good conscience pay this company to come back out to my house when their poor communication and poor stance as the experts led to a lot of this.

While I appreciate the fact that they took care of the sink part, good, customer-service-friendly communication could have allowed for a first-time-final pleasant customer experience. This is NOT ok!

Hire at your own risk! Literally!! Oh and by the way, they came out today to install the new sinks, without the new sinks because of that poor communication I mentioned earlier. ‍‍

I was really grateful that Sunshine has after hours service when just before the weekend a slow draining clog evolved into a standing-water-afraid-to-flush-the-toilet situation.  Worse because I already knew it was in the sewer line and wouldn't be a quick fix.  Michael W and Donovan worked tirelessly and were able to unblock the line.  It's such a relief to be able to flush fearlessly!  Thanks Sunshine.

Don't use this company. They are unreliable and I wouldn't recommend them to anyone I know.

Don't get fooled. They charge $95 for estimates.
Plumbing company that leaves your job halfway done.
Very disappointed.
They also want to charge the full amount when the job is not completed.
I had my property Mgt call them.
Over priced and under skilled.

Decided to finally get the galvanized pipe replaced at the house and called a few different plummers to compare quotes.  Sunshine had the best price and and the guy who gave the quote was on time and was professional.

The guys that came to do the work were always pretty late and not the most professional and they had to come back out a couple of times to correct issues but at the end of the day they did a quality job.  I really felt like I got a good value and that made the other issues tolerable.  I would definitely recommend them for any job, especially if you're trying to save some money.

I felt like I had to write a review on this company. The plumber that was here, Corey, was amazing. Very honest, very patient. He came out to check my tankless water heater which loses the heat during my shower. He was able to keep everything under the hour, and still had time to look at my kitchen sink that was leaking. He found a simple issue in the water heater which I am hoping will fix the problem. I will find out during my next shower or two. He also gave me the idea to call the company that made my faucet to see if it was still under warranty. It's still under warranty! Lifetime warranty!!! He could've just done his job and left, not caring about anything. He explained all the prices for the future work,  if What he did did not fix my water heater. So I'm hoping it's all fixed, and I don't have to spend tons of money to replace it.  Diana Leyva

We had a back up on our kitchen sink recently, and called Sunshine Plumbing. We thought it would be a quick fix but it took several days, because the camera they used got stuck in the line. This could have been a major issue, for us and for them, but the owner called us and was very accommodating. He sent Jerry over to fix it and Jerry was outstanding. Great customer service.

Initially these guys were great. Our experience is much like the reviews on Facebook. We had a big job and everything went smoothly. However all the small jobs have been a complete disaster with one technician pointing a finger at another. They came out to fix a leak recently and hours later we had no water. Called for an appointment and was told be out by noon. Guy didn't come until 7 pm and then told couldn't fix tonight and can come back Monday. Water is off again. Called now for an emergency repair and then the lady after never returning my calls yesterday called back(not within the 15 min) and told me not their problem and call a well guy. Glad to know we had no issues until they came out and yet nothing offered except a bandaid fix and that the tech who said they'll fix it can do it on his off time not the techs fault more like the fault of a crappy business with poor communication and customer service. So we'll be taking our plumbing issues to another company from now on. Only reason they get two stars is for the big money jobs as clearly that's all that matters to them as evident on their website with listed businesses using them. And also for the kindness of the initial tech who attempted to help despite pushback from Victoria and the company.

Carlos Allen of Sunshine Plumbing and Gas was fantastic and professional. He arrived on time (after calling to verify), did the job quickly and efficiently. He thoroughly communicated what was required to make the fix and worked to minimize the parts required to keep our costs down. I would recommend Sunshine Plumbing and specifically Carlos any day.

We called last week and made an appointment for a plumber to come out today between 9 and 11. My husband took off work this morning to wait, and nobody showed up.  When he called, Sunshine said they didn't have anything on the books for us today, but they could come tomorrow.  We cancelled with them and booked another plumber instead.  Nate, the owner, called me to apologize, but, by then, the damage was done.  They did good work for us a couple of years ago, but this mistake is causing a LOT of inconvenience for both my husband and me.  I understand that mistakes can happen, but now I have to take off work tomorrow to wait for the second plumber to come.  I truly hope Sunshine figures out what went wrong with us and fixes it, so it doesn't happen to anyone else.

I normally don't bother with leaving reviews, but our plumber (Kyle)went above & beyond to help us install our whirlpool tub, and charged as little as he could . Will defintely use sunshine plumbing again.

We contacted other Plumbing companies,but all we had was problems. So we called Sunshine plumbing, and I got there Plumber Calvin Who came out Promptly the following morning early since we had 4-5 things that needed fixing and a Big Job under our staircase where the old Water Softner unit was, and also the water heater is located, and this worker/plumber Calvin did a Superb job and was very efficient and knowledgable, and completed all the problems, and tasks with  expertise and got the job done with 100% satisfaction.!!! We will be using Sunshine Plumbing for future issues, and the price was Fair for everything that was done!!! GREAT JOB!!!
Thanks,
Kris, J. Davis!

I used Sunshine numerous times with satisfying results over the years until this year. I had to get my faucet replaced and they said that I should replace my garbage disposal too while I'm at it. So they charged me $92 for the two minute diagnosis. They did say that when I bought a new faucet and disposal and they installed it, they would give me credit for the visit. They tried to get me to buy their Badger Insinkerator garbage disposal for $132 (they sell them for $99 in store) which I respectfully declined. So they came back and installed both and charged me $150 for the hour and half's worth of work and left me my old faucet and garbage disposal saying they didn't do disposal unless I bought the product from them.
After they left I noticed instead of crediting the $92 from earlier, they put it down as a charge. So I called them back and they said it would take them a couple of days to refund me my money because they had to wait for the plumber to submit their bills. Aggravating but okay. Then I tried to start my dishwasher... It worked fine the day before now it doesn't. I called them back and they immediately went on the defensive. They didn't touch my dishwasher so it's not their fault. Then they admitted that if the plumber didn't take out the plug in the garbage disposal, it might. They came back and supposedly took out the plug. (A couple days later the original plumber gave me my overpayment.) But the thing is that every time I called them they immediately went on the defensive ready to say that it was my fault not theirs. The sink didn't drain properly after they installed the new garbage disposal but it's not their doing it must be that I clogged it some how. They would have to charge me to send someone back out. No thank you. When my dishwasher stopped working again, I called someone else. It turns out that Sunshine didn't take out the plug to the garbage disposal. They just put a tiny hole in the plug which let my dishwasher work once and the way the new rubber safety drain cover worked didn't allow for fast water drainage. All things they would know if they had properly installed and tested it. Sunshine became an eclipse. I spent way too much time and money that didn't need to be spent because of them.

Recently had a drain issue with left us without bathroom facilities on a weekend.
While they were willing and able to come out, the laid out the options for after-hours vs regular hours.  I thought this was a good thing to do

I choose to wait until Monday and they arrived within the 2 hour window they gave me. Again a reasonable window in my judgement.

The tech was quick and efficient and went over the charges again before beginning the work.

Overall a very good experience at reasonable rates.

Wonderful family owned company. Technicians are helpful and informative, office staff is courteous and accomodat

Nate, the owner, made sure he had someone out on the property prompt and remedied our problem at a reasonable rate.  Highly recommend!

I sent a request using their website and was contacted within an hour and was able to set an appointment for the next day. Corey, the plumber, called to confirm the appointment and gave me an ETA. He showed up on time and was pleasant. He fixed the leak and provided some recommendations to improve the plumbing under the sink to reduce the risk of further leaks. I was very satisfied with the whole experiment.

Nate strives for customer satisfaction, going the extra mile to ensure his company does the best possible job by his customers.

I can't give a big enough thank you to Randy and the fine folks at Sunshine Plumbing. I have had them to the house for all manner of issues and they are always resolved quickly, professionally, and economically.  

I have American Home Shield, and I'd rather pay for Sunshine than use AHS, because I know it will be done the right way.  In these times where we are all trying to keep our eye on the bottom line, Sunshine makes you feel like you got more than your money's worth. They explain the issues and process as they diagnose and resolve the issue.  

Randy has been to my property a few times to clear out roots in my pipes or get the slow moving drain back in order and he is terrific. Randy gets right in there and sorts through all the mess to tell you what's what. It is that level of professionalism, integrity, and know-how that I really appreciate. If you have a plumbing problem, you should call Sunshine first.

From the person who answered the phone to the man who completed the job, excellent.  I woke up with water seeping up my walls.  They provided immediate service at a reasonable rate.  Excellent customer service. The job was repaired in one hour including clean up.  Bonus, their website has coupons!

These guys are awesome. Ask for John - good ol country boy who knows his sh*t. Had our water heater fixed in under an hour, and he was really friendly. If everyone else is like him, we'll definitely be using them again for any future issues.

I called Sunshine this morning and was greeted with a calm, cheerful voice, which was wonderful considering the morning I was having. Victoria sent a technician right away to get my lines flowing again. I was able to get a shower and head off to work without being too late. The technician was polite, always said Yes mam , kept his area clean, and cleaned up when he was finished. The bill was much better than the prices I was quoted by some other companies. I will certainly use Sunshine again.

Tim Brown with Sunshine Plumbing just left my house and all I can say is awesome. He did A Great job and went way beyond what I expected. He pointed out to me that a part I bought was used and might not be good so he went back to the store to replace it. He was also able to finish quickly cutting down on the estimated cost. Thanks so much. Highly recommend Tim and his company.

UPDATE: After contacting the company about my bill, the owner of the company personally called me, and we discussed my experience. He promised to retrain his staff, and assured me I would not be charged, and apologized sincerely. I was impressed with the time he took to address my concerns, and with the quality of the customer service, even if my original experience with the company wasn't great. My reservations have been resolved fully.

Appalling service. They charged me 92 dollars for a 10 minute diagnosis, and then promptly told me they would need to come back another day (no problem, I understand that). They came back a second day, and removed a piece of a beam from under the house to reach the pipe, and then had to come back another day when I could let them into the house (also no problem). However, after this I scheduled 3 separate dates/times for them to meet me and fix the pipe. The first day, they called 3 hours after our scheduled time to report that they were not going to be able to make it. The second time the plumber told me an hour after our scheduled time that he had to go home for a family issue. The third time they did not show up for 4 hours, so I called to find out where they were. They told me they were swamped, but would try to come by. They came by, looked at my wall, and told me they had to come back. When they canceled an additional time, I got another plumber to take care of the job, and they knocked it out in one day. I had to take 5 days off of work for Sunshine plumbing to do nothing, something that I cannot afford to do.

In the end, they charged me 300 dollars for basically nothing.

After dealing with GRU shenanigans, I was so pleasantly relieved and happy to interact with the folks at Sunshine Plumbing.   The pilot light on the hot water heater wouldn't stay lit, and the filter was full of water.  I called early on a Monday morning, and the customer service rep was courteous.  The field technician came out within an hour of my phone call, and got right to work.  He was polite and knowledgeable, he explained every step of the process, which I always appreciate.    Reasonably priced, quick, and efficient.  Thanks, Sunshine!

We were very impressed with the service call by John Clark. John was extremely knowledgeable, courteous and helpful in understanding the problem and how to make the repairs. The service charge was very reasonable and we were very pleased with the results. We would highly recommend the company and John Clark specifically.

Jay came out to fix my elderly mother's faucets, including an outside one which he tightened up at no charge. Acted professionally and courteously, would recommend!

Had a great experience. Everyone we met was professional and friendly. They did good work, and went over all the options to keep the project in our price range. Highly recommended!

This is the first time I have had to call a plumber to fix something in my house.  I had seen reviews of Sunshine Plumbing online and I decided to give them a call.  So glad I called them.  First of all, the young lady who answered was very sweet and very helpful.  I explained my tub problem to her and she immediately knew the issue and provided advice.  She also gave me a rough estimate of what the charges would be.  I set-up an appointment for that afternoon but she did tell me that they might not  be there until the next morning.  They called me a few hours later to say they were on the way.  The technician who came over was also really friendly.  He diagnosed the problem quickly and gave me a couple of options on how they could fix it.  He fixed the tub in no time flat.  When he presented me with my bill, it came in a good amount lower than the original estimate over the phone.  Overall great experience!  The next time I have any plumbing issues, these guys are the first ones I'm calling.

I just bought a home, and I wanted to have all faucets and shower heads replaced.  I called Sunshine plumbing, and got an estimate.  Mark came out and replaced all faucets and shower heads in one hour.  Professional, friendly service at a reasonable price.

We called Sunshine Plumbing yesterday and made an appointment to deal with a stopped-up kitchen sink (chronic clog in the pipes). Corey arrived today to help us out and I was very impressed!  He arrived on time (at 10:30 am, which is well within the 10-12 pm appointment window) and was very polite, patient, knowledgeable, and professional--explaining what he was going to do and suggesting some eco-friendly options for minimizing clogs in the future.  The blockage was very far into the pipes and was a tough clog to handle...but Corey diligently persisted until the blockage cleared and the sink drained normally.  When he wrote out the bill, he explained the charges and mentioned some other services Sunshine has that might be useful to us in the future.  I appreciated this excellent service and would definitely recommend Sunshine Plumbing based on this good experience.

Since writing my first review, Sunshine has installed a new line (through concrete block) to my washing machine, and re-aligned a gas line to my heating unit.  They continue to provide exceptional customer service at a fair price.  I would call on them again for any plumbing / gas needs.

I had Sunshine Plumbing install a new tub, replace my pipes, and install new shower tiles. I got several quotes and they had the best prices.
The Good:
The plumbers that worked on my house were very professional and excellent workers. They kept me informed about the progress and explained everything thoroughly. I can't say enough about the hard work they did. **If this job was just plumbing work I would have given 5 Stars.**
The Bad:
The tile guy SUCKS! I should have known he would do a bad job when on the first day he asking me where to place the tiles. He never showed up on time and when he did show up he would just have to leave to get something he needed because he was not prepared. He took several buckets and supplies from my yard that I can not find to this day. He never cleaned up after himself once. He left his tools and trash all over the bathroom at the end of the day. He would promise that he would take care of it the next day when he returned. This was a 2 day tile job that went on for 7 days. When things were coming to an end he quit showing up altogether. He just texted me that he was on another job and he would come back another day. He never finished the job at all. I had to finish the job myself. Stay away from any tile work from these guys.

These guys are AWESOME!!!  While working as my own contractor, I decided to remodel my house.  I had several different plumbing companies do work during this process.  I was disappointed with multiple plumbers until I found Sunshine Plumbing and Gas.  I spoke to Nate (the owner of Sunshine Plumbing) about the problems I have been having, and was looking for a new plumbing company.  Not only did Nate come to my house to see exactly what needed to be done, but he sent a great guy named Ed to do the work.  Ed was amazing!  He not only re-plumbed my master bath, but he fixed problems that the other plumbers had caused.  Incredibly professional, and even put up with my perfectionism with patience and understanding.  If they pass my test, they are GOOD!!!  Nate called me the next day to make sure I was happy with the work and thank me for my business.  These guys are the real deal.  They do business the old fashion way!