Ken was contracted to us through our home warranty plan and we couldn't have been happier! After being without hot water in our shower in our new home for almost a month, Ken showed up promptly, found the problem, and fixed it lickedy split! We thought there would be need to cut into the drywall since the pipes run in the walls, but he was able to fix the problem without doing so! His professionalism, expertise, and friendly courtesy is what you look for in any good family owned business!