Service Experts Heating & Air Conditioning

Terrible service!!! Stay away from this people!! They will send you untrained people to guess what is your problem charging you every time for it.

This is the worst place to do business with they give you appointment for maintenance and every time they have an excuse for not keeping the appointment. This time is raining so wee have to reschedule for an other day. Last time we don't do maintenance on a holiday. The way to do business is not the business way is has to be at the covenant of the customer. They sale you the unit and they won't respect the contract that they have with their costumers. Please stay away from that company.

Had a leak from my fire sprinkler. Discovered it was condensation, possibly from an AC leaAsked technician to repair. Literally walks around my condo for 3 seconds, looks for main heater, removes filter, and says found the problem Charges me 80+ dollars for a first time visit, then takes off......fire sprinkler is still leaking.

Update: new technician comes in and tells me my entire unit is old and needs to be replaced. No effort to look if the AC ducts are leaking. My unit was bought in 2008 and is working fine.

Tech came for a yearly maint service , supervisor showed up as well. Very little cleaning took place and a lot of effort went into trying to sell or lease a new unit. Waisted my money just to watch and hear both of them trying to ripe me off. Their dishonest approach is obvious...they only hoped the supervisor wasn't around so they could help you (his words) with your dying unit. Had to point out to tech to reinstall cap on unit, drain line was left halfway off sucking air through it and making noise, etc.....

What a terrible company! And we will not continue with our membership anymore. They are suppose to give you maintenance to your unit but every time that they go to your house they try to sell you something. I know how it is but what surprise us this time is that after we told the technician that we didn't want anything and he understood, he did the cleaning and charged us $463.00. $99 for a diagnosis (which was not suppose to be charged to us), $135 for a level 3 and $235 for drain and pvc repair. Drain and pvc that was not suppose to be changed, and most important... the pvc that he used was mine from outside. Since that day we have been trying to contact someone and a manager called us 3 days after. We scheduled another appointment with a manager in order to check the previous work so they can determined if they can refund us the money BUT I was very clear that I needed to wait until my husband was here with me so he can interact and explained the situation to the manager. They went one hour and a half before the time that I told that we were going to be there so obviously no one is at home!! I spoke with Cristina, a lady that takes the calls and she insisted that the manager can't arrange a time with my husband after his work hours(by the way he finishes at 5:00, can be at home at 5:30 and they offer you a window from 4:00-6:00, so technically he CAN) but they just don't want to help!! More important, don't want to check the service because they know and don't want to give your money back!

The tech that came out to my house was friendly, informative and quick. The office side was the complete opposite. They had zero since of urgency, horrible customer service, and after i had paid for parts and service with the promise that they would be out to fix my AC unit within a day or two. After being paid they proceeded to do nothing until i called them 13 times in 3 days. Finally after 3 days of requesting a date and time that the work would be completed they told me it would be done 3 days later.  1 full week of sitting in a hot house due to incompetence and a complete lack of empathy. I'd recommend you try to fix it yourself or build an AC from Youtube videos before you called Service Experts.

Paid ten thousand dollars for a brand new unit to be installed in our home during the summer. It took them nine hours to install the thing only for it to work sub-optimally for two days before shutting down completely one morning. After calling them immediately, they sent someone over four hours later and he assured us it was fixed only for the unit to shut down again with the same issue at ten that very night!

We called and they told us they wouldn't be able to get someone out that night despite their website claiming 24 HOUR SERVICE in bold red letters. Horrible service, overcharging for installation, and false-advertising to boot! STAY AWAY AT ALL COSTS!

Terrible company. As others have said, they do nothing but try to sell you very expensive a/c systems and repairs, but, at least in my case, do NOT stand behind their service agreements. It's like they're hoping it'll break because it's just so much more lucrative for them when it breaks. Plus is they can paid for service that never occurs AND paid for repairs... For example, I was supposed to have 2 services a year on 3 properties I had with them, but turns out they never serviced my systems reguarly. They blame me, claiming they tried reaching me, but the difference beween their trying to reach me for payment on a bill and trying to reach me for prepaid service is night and day. Their excuse is always that they don't have my correct email, but I have no control over what they input into their system nor the fact that even after correcting them time and time again, they continue to get it wrong. Stay away!

Service Experts are great ,we received the best A/C service since we have had our unit. The technician was 1. On time,2. Was very knowledgeable,3. He was very professional, 4. caring. Our  unit is running like new . We will from now on use Service Experts .
Thanks a Job well done1

I had to replace my thermostat and Jorge Abreut (tech# 485) did an amazing job.  Jorge also found and fixed a major issue with my other unit and I now have both my units up and running.

During a nightmare scenario on Mother's Day and my birthday, they were available on a Sunday to come out and look at my old unit. I knew it needed to be replaced before it ultimately died, they were knowledgeable, friendly and patient with us as this was not something we were prepared to pay for. Beginning with the original tech, Jesus who was direct and honest to having the connection with Jacques who came out and explained our replacement options and spent so much time with us while we made our decisions and figured out where the money was going to come from. To the work done by the installation techs, overall impressed with the company, their transparency and the level of work and customer service. Would definitely stay with them for my future HVAC needs.

What a terrible company. Hired them to look at our leaking vent that our building engineer said is related to our AC. a guy came for one minute, didn't take a look at either the vent or AC, told us that's because of an old filter (AND MOCKED US FOR NOT CHANGING IT) and charged us almost $90 instead Of promised $29. When we called the office to say that the service is a joke and we will make sure to write a review a lady on the line kinda laughed at us. So. Our vent keeps leaking the problem wasn't even attempted to be solved by these people. STAY AWAY.

Company was hired to clean out my ac ducts. They went but they did not clean my ac ducts. They are still black. I called the company 4 days ago about a refund and they said a manager will call me back. No one has called me still. I called again today and they said the same thing, a manager will call me back. No call yet. I would not recommend this company to anyone.

My ac had stopped blowing cool air.   I  could hear inside unit blowing fan and the out side compressor wasn't working.   I turned off the unit. To  not make worse they came out 12 hours later and really before even looking at it told me compressor was probably blown and need a new one the  sales guy
called and started pushing I need new one and the cost or their lease plan..   I told them I would wait another day. But  I turned back on the unit some and it started working and blowing cool air again. Had another Ac guy look at it. Tell me the coils were  clean and there was nothing wrong with compressor.  He checked  the whole unit spent 30 minutes. Were these guys spent less then 5 and were like you need a new one...
They are only worried about selling and making cash.  They do not care. They saw a single female worried and. Concerned about the cost. Very  uncaring.

THEY HAVE NO HONEST WORK ETHICS..

I am adding to this as they responded with a email I should reach them.  I have sent that email 5 times each time comes back failed to send.  They really  don't back their word or work

SERVICE EXPERTS, Heating Air Conditioning & Plumbing is the most unprofessional and devastating HVAC company I have ever worked with. Their license number is #CAC1816603.

Be aware: If they manage to enter your house, they will leave an unpardonable path of destruction. The following is a retelling of my recent experience with them.

On the morning of April 10th, technician #1 showed up. He spent 10 minutes diagnosing my problem and said it was a leak in the AC coil. He collected $1,480 from me for the service.

The company then disappeared.

Technician #2 appeared on 4/14, removed the copper coil from my AC and replaced it with a lesser aluminum coil. (Later on we'll come to find out that this new coil had a leak in it.) They charged an additional $496.40 for just 4 ounces of R-410A refrigerant, which they put into the leaky system. After 24 hours, the A/C unit was leaking water again, just as it was before. They also failed to install a new filter when changing the coil.

The company didn't return again until 4/18. (All the while, my AC is still not working.) All the refrigerant they had put into the system was gone, which is horrible for the atmosphere (2000x worse than carbon dioxide). Without testing anything they assumed there must be a leak in the refrigerant lines going outside--a much more serious problem.

They tried to convince me to replace my entire system, and asked me to pay $9,000 minus the $2,000 I had originally paid. They also tried to get me to sign up for their 10 year Maintenance Advantage Plan instead of paying the $9,000, but based on the monthly payments it would have cost me nearly $25,000 over 10 years! They were incredibly pushy, and knew how vulnerable I was, but thankfully I refused their advances.

On 4/19, they came back to my house and said it would cost me an additional $700 to find the source of the leak with a nitrogen isolation test.

After the test, they admitted that the problem wasn't in the refrigerant lines but with the new coil they had installed themselves a few days prior.

Even after determining that their sloppy work was the cause of the problem, they did not return immediately to fix it. They said they'd come back on Friday 4/21. I rearranged my plans so I could be at home that day to await their arrival. I called the company three times throughout the day to get an ETA for when they would come. They kept pushing the time back and after waiting all day, they never showed up.

Because they don't work on weekends, the next day they could come was Monday, the 24th. If you can believe it, they did the same thing to me on Monday and never showed up--even after confirming the job would get done that day. My daughter was visiting me from out of town and for two days we had to cancel our plans and wait around at home instead of enjoying Miami together.

Finally, on 4/25 they returned and replaced their faulty coil that they had messed up in the first place--15 days after they came over the first time.  

Even though I had paid $159 for a maintenance membership that would guarantee that they inspect the drain tubes, they left without looking at the indoor unit and left me with a leaky drain tube. I had to put a casserole dish under the tube in order to collect the water and protect my carpet. The container filled with water every two hours. I couldn't sleep through the night and had to hire someone else to fix it the next day.

On 4/26, I called a new engineer with 35 years of HVAC experience to review Service Expert's work. He said SE had left the kink valve outside without one of the caps. He also had to clean the drain pipes and extract half a bucket of dirty water out of the tube.

Service Experts should apologize and retrain their technicians for their irresponsible behavior, scare tactics, and price gauging. They leak hazardous refrigerant by being sloppy and try to bully customers into buying over-priced systems they don't need, and don't show up for work. They even tried to tell me that there's no environmental problem for refrigerant to leak out.

The emotional and financial toll was enormous. My house was so hot and humid for two weeks that my artwork and furniture was damaged. Two wooden tables I had just put a fresh coat of paint on were stained by the objects on top like a temporary tattoo where water and humidity leave a mark.

Due to Service Experts I was without AC for over two weeks in Miami! Do not make the same mistake and steer clear of this gang.

I called Service Experts to make an appointment to get my air ducts cleaned. They said they could come out, same day, for an estimate.  I said I'd be home all day. They said they will send someone out now. 4 hours later, I called to get an ETA. We don't give appointment times. OK, but it was  now 4:30pm and I wanted to know if he would be here before 6pm? The tech is finishing up with a customer. You are his next call. He will be there soon. So, 7:30pm, 3 more hours, I called again. You are next... They said again.  I explained I was already told that 3 hours prior... I was put on hold. I hung up after 5 min of waiting and, not to mention, waiting all day.
They had my name, address and phone. They never called, never showed. Terrible customer service.
Next day, I called them and was spoken to very condescending by Karen.  I tried three times to tell her what happened.  Each time she interrupted with I don't know why you expected us yesterday. Your appointment is for today between 1-3pm.  I pressed her for information about appoximate prices their services offered.
Karen said they charge $95 for each vent/opening!?!  I have 21, $1995!!
Industry standard says $35. = $735
I pressed further. They do NOT touch the airconditioner/airhandler in any way for that price.
$95 to vacuum several feet into the tube from the vent??
I explained that other companies open and clean the airhandler during their service .
Karen explained they do not clean airhandler coils during their duct cleaning.
Coil cleaning is an extra $1000... EACH!?!
Industry standard says $400.
I  have 2. +$2000
She also said the tech will examine my home for anything else needed (holes/kinks) and that fixing the issues would be extra $$.

Now, I have had two other companies come to my home and give me a duct cleaning service estimate. Both INCLUDED cleaning the coils and fixing minor repairs.
Both were UNDER $2000, TOTAL.
Service Experts price for similar services...
$3995+
DOUBLE!!!!!!!!!!!!!!!!
It's your money....

Jorge Abreut arrived on time and serviced our a/c unit with attention to detail quickly and efficiently.

They scheduled me for an appointment on a Saturday even gave me a confirmation number, nobody showed up, phone was disconnected and when I called on Monday to complaint the lady actually hung up on me.  This company is not worth your time or the aggravation call someone else, this business isn't serious.

I had an emergency situation with my AC, the answer in a timely manner but they couldn't be certain the time nor if the expert was going to come within two hours.  They just told me to wait for a call that never came thru.

Service representative wanted to charge me $1,300 to find a refrigerant leak and then tried to sell me replacement R410A at $150/pound until I told him that I knew better. One of his competitors found a leaking valve in about two minutes.

We had a terrible experience with this company. Six months ago our A/C went down, they were able to fix and also sold us  on the bi-annual maintenance package. Two days before they were suppose to service our A/C as part of the bi-annual maintenance, our A/C stopped cooling again. The guy comes out and says he can't do anything because it's raining...ok, fine. They sent another guy out the next day and he hadn't even been here 5 minutes, nor had he even looked at the A/C unit outside and he was already telling me (who was home by myself with our baby) that the coil looks bad and we probably need a new A/C unit. After asking how much a coil is, he says $1,400 but he wouldn't put that much into an old unit which was purchased in 2012. He then looks at the A/C unit outside, replaces the capacitor and proceeds to tell me the gas line has zero gas in it. I asked if he could find the leak and he tells me it's $200 a lb and we need 6 pounds ($1,200) just to fill the line to find the leak! Thankfully my father works on A/C units in another state so after calling him, I asked this guy to leave my house. He was totally tryIng to scam me and sell me a new A/C unit that should work for many more years! Stay clear of this company.

On 4/12/2021 my parents received service from Service Experts.  They were charged $302.00 to replace a capacitor, labor, and trip fee of 29.00 dollars.  I was contacting various companies, and including the manufacturer, and was told the capacitor was $15.00 only, and in total for part, and labor it would be $100.00 to $150.00 dollars.  So we were definitely ripped off.  We also take responsibility because we didn't do our research beforehand.  But the AC stopped cooling late evening, and my parents couldn't be without AC because of their health issues either.  For that I thank them, but the pricing is ridiculous.  I also reached out to them several times only to find out they couldn't do anything.  So as a first time customer, and last I want to say Goodbye.

Beware.  I have been trying to report fraud from the Miami office since before thanksgiving and no manager has called me back.
A tech came to my house and diagnosed a 6 year old AC with a broken compressor brought a sales guy out in 10 mins and then tried to sell me a new outside unit and handler for $6500 for a 2 ton unit!  I didn't believe that was the problem and called a 2nd AC repair tech and he came out and diagnosed an exposed low voltage line.  $300 later I'm up and running no problem.  In addition the visit was only supposed to be $99 and the tech got in my wife's face and pressured her to pay $175 which included a BS diagnosis fee.  Stay away.  Bad business.

Just had a service call completed by Li (#64722) and it's thanks to him that we are going to sleep cool and comfortable! He was not only extremely knowledgeable and professional, but exceptionally kind and helpful. What a blessing (and relief) to have found this company and met Li. Call this company with confidence!