Bay Plumbing

MAJOR RIP OFF IN TRAVEL CHARGES!!

I have used Bay Plumbing for several years and have always had great service from the plumbers they send.
Yesterday I called them to snake my kitchen drain, they sent a plumber out, first call, who successfully cleared the drain and handed me a bill for just under $400.
My issue is that $120 of that charge was for 'travel charges'. It cost me $120 before the plumber even knocked on my door. Bay Plumbing is 6 miles away, I paid $20 per mile for a plumber to drive to my home.
When I called the office to inquire about such a large travel charge, I was told 'we charge for travel time and that's what it costs'.

STAY AWAY

Worst Ever. They charged my Mom (in her 90's) $150 to come out and look at a leak issue. They didn't mention that they were going to charge $150 for the estimate when she called to make the appointment.  They surprised her with that large bill after they arrived and had a look. They were on-site for about 20 minutes.

This is very slimy and unethical -- not to mention elder abuse.

Steer clear of this company.

I just spoke to Juan, who is the emergency night person at bay, with a number of questions about replacing the sink. I got to say he was extremely helpful in areas that go way beyond normal plumbing services, and he was very generous with his time.

I've called around to a lot of different companies. And most people don't have that time a day for anybody unless they're looking to book them at the moment. So it makes me feel pretty good about this company, that there is someone that's willing to talk about where to buy the lowest cost bathroom sink, whenI even told him there's a good chance I might just mount it myself. He did share their pricing @ the end of the call & it didn't seem bad at all, and I don't have one of these bullshit 3-4 hour minimum commitments.
The building is a very nice building, and they appear to be middle upper two luxury in

Had a leaking shower that dripped all night and called Bay Plumbing but never again. Unresponsive and rude dispatcher.   If you want to be ignored and teated rudely call them.

Had hired them years prior with a good experience. Called them again for a leaking water heater and they were able to come even sooner than the agreed upon day since the leak had gotten worse. Were in and out quick and the job well done!

The employees are awful. They came to to do work and literally got into a yelling argument with the staff at my building because they wouldn't follow direction about where to park. The Bay Plumbing employee literally was threatening to fight the guy trying to do his job. They're complete animals. The most unprofessional people I've ever worked with and that's saying a lot for Miami. Super embarrassing. I recommend to use Borkat Plumbing. Super professional people. The people at Bay Plumbing are ratchet AF. You don't want these people in your home.

Last Friday afternoon, we had a major leak in our sink at the office after a tropical rainpour.  Water was spewing everywhere and dangerously close to our servers.  We called two other plumbers, left messages, and never even got a call back.  Then a friend of mine referred me to Bay Plumbing, and boy I'm sure glad that she did!  They responded with a call back within 20 minutes, and were at my office just 30 minutes after that.  Friendly, hones, reasonable and dependable - they have all of the qualities that you could possibly hope for in a plumber.

I called for emergency repair,  the price was OUTRAGEOUS!!  Will NEVER call them again...what they fixed was good, only took a half hour, but charged me, through the teeth...Absolute ROBBERY...don't call them unless they are the last plumber on the face of the earth.  We are senior citizens, on a fixed income, and we had to give them an arm and a leg for the repair.  DON'T CALL THEM!

OMG!!!   After calling and asking exactly what they charge to install a faucet, (126.90), I made the appt!
Man came and gave me a bill of 263.30!! I said. ,WHAT????
YES!  They have a hidden charge for TRAVEL TIME!!!!! 140.00 EXTRA FOR TRAVEL??  WHERE DID HE COME FROM---KEY WEST??? So basically,  wherever they have been, they charge you the minute they start they truck and head to you!!!
BEWARE!!!!  BE VERY AWARE!!
Just got off the phone with Coral Gables Plumbing and they charge to minute they enter your HOUSE! Call them!!

This place has the worst customer service.  Don't even waste your time calling.  It's frustrating enough dealing with a plumbing issue to then have to deal with rude, uncaring individuals.  If I could have given less than one star, I would.

Bay Plumbing , although used in past, was unreliable and unresponsive to an emergency at a private school with very young  students on campus that had all toilets backing up. Repeatedly called and told on way ot next call. Do  not use a service that cannot perform.  Anle to use Coral Gables plumbing who responded immediately late afternoon when called .

After asking neighbors for recommendations, I decided to call Bay Plumbing to take a look at my tankless water heater. They explained pricing and set up a time to visit between 12 and 2. They called first. I missed the call and returned it within 5 minutes. They explained I would be the next stop.

A short time later, the receptionist/dispatcher told me they weren't sure what they could do for me and that I should just buy a new water heater. I didn't even speak to a plumber to discuss the issue. They gave me the impression that it was the end of their day and just didn't want to bother.

I ended up having the water heater repaired. It was an easy fix. Certainly did not cost the amount of a new unit. I won't call Bay Plumbing again.

Constantly re-arranging work schedule. Made me schedule roofers according to their time frame to compete their work. Then,  changed times again. Then, never showed up and never replied to texts and messages. Extremely unprofessional.

showed up  to unclog sink

charged 396 dollars    now it's clogged again   called  since they were here   on 1/25  they said they don't guarantee their work  

time to avoid these people and report to the bbb

Absolutely the best plumbing company in Miami/Coconut Grove/Key Biscayne...highly recommend Bay Plumbing - they immediately showed up to help with our emergency; since it involved buying our house, just prior to Closing, it was a tremendous relief to our family.

I have used Bay Plumbing for many years for jobs both large and small.  When I had a major leak a few years ago, they brought a smart solution that saved me a lot of money and a ton of headache.  Recently, they quickly and efficiently changed a broken shower fixture. The guys are always friendly and on time, they clean up and, most importantly, give it to you straight.

The saga continues. After thousands of dollars and 2 years and 3 toilets we finally had to call another plumbing company (Coral Gables Plumbing) because the toilet STILL continued to get stuck.  LO AND BEHOLD the most amazing thing was discovered .  An old metal pipe cutting tool had been lodged in the pipes for many years! I don't understand why Bay Plumbing did not discover this since we were told and we paid for the same camera diagnostics that Coral Gables Plumbing did.