Andrew B.

3/23/2019

I recently had the house roof drains feeding into the main line clogg up. VanGo came by and resolved the issue. The technician was professional and friendly and had things cleaned up in no time.

Jessica L.

03/04/2017 12:00:00 SA

We needed emergency services for our clogged toilet at 9:00pm on a rainy Saturday night. Rich came to the rescue within 2 hours. We called other 24/7 plumbing companies and the earliest they could come out was next day early morning. Whaaaat! We needed service ASAP. Rich was on time, professional and super nice. Thank you Rich!

Ant T.

03/06/2014 12:00:00 SA

Ace from VanGo rooter was beyond great!. Came at midnight and took care of the backup in my main sewer within an hour. His work was timely and worked around my situation with a baby sleeping at home. Most importantly, his price was honest and with NO hidden fees! Would definately use this company again!

Lorna G.

02/09/2019 12:00:00 SA

Problem: Backed up toilets and shower (ugh!) with frozen water valves.
Solution: VanGo Rooter

VanGo Rooter was the only plumbing service to get back to us in a timely manner. The plumber came, saw, diagnosed, and fixed in a professional and pleasant manner. He replaced the two frozen valves, cleared the toilet and shower lines, and life (and water) returned to our happy home. And for less than a previous rooter company. Excellent job and we'd recommend without hesitation.

Alma C.

01/02/2017 12:00:00 SA

Richard and Ace were very helpful, knowledgeable and polite. They were quick and prices are reasonable. I took a risk by looking through companies on yelp. You won't regret calling these guys.

Jane A.

11/27/2014

LIFE SAVER!!!

You know it's time to call VanGo for assistance after 3 bottles of Drano, 2 bottles of generic Drano, cursing at the tub for 2 hrs, and inconveniently starting Thankgiving morning showering AT THE GYM!!!

My plumber, Ace, arrived at 10am and out the door by 10:15am. What a life saver!!! I was stressing out not being able to shower in my own home and my thick shedding head of hair was the likely cause of the pipe clog. Ace took one look, dropped the snake down the pipe, and was done in quick fashion. My tub was draining again!!! Ace gets an Ace+ for professionalism and service. No more gym showering.

Next time one drano bottle isn't resolving your issue it's best to just give VAnGo a call.

Thank you!

Until the next review....

Jenna K.

1/29/2019

Rickie at VanGo was awesome. He was honest, efficient and willing to come back to the the job at a time that worked well for us. Great experience fixing our shower pressure issue!

Nikole S.

03/05/2014 12:00:00 SA

Excellent service! Paul fixed the problem in less than 30 min, fast and professional.... Thanks

Jodi M.

3/27/2014

I had an emergency this evening at 9:30 pm- my toilet was over flowing. Ronnie came over and was super nice. He fixed everything very quickly and showed me how to fix it myself in the future. A very pleasant experience. I would definitely recommend them.

Stacy N.

05/04/2016 12:00:00 SA

Totally worth every penny!
Our dishwasher was clogged and had no idea what to do. We asked our HOA manager for a recommendation and they referred us to VanGo Rooter since they know our condo complex.
I am so glad I went with them! It was easy to set an appointment. Paul was on time, and put on booties so he wouldn't get our floors dirty. He inspected the sink and dishwasher before he gave us an estimate. It turned out the pipe that connected the dishwasher to the sink was clogged. The price was reasonable so we went with it.
He was done in about 10 minutes! He showed me how to troubleshoot the problem in case it happens again.
This was the first time something has broke at our place, and it was kind of nerve wracking because we're first time homeowners. It really helped that Paul was super friendly and helpful.
I would definitely recommend. This entire process was pretty painless. :)

M D.

02/03/2019 12:00:00 SA

Big shout out to Deejay and Gem!! Couple weeks ago I contacted VanGo for a consultation. They we're able to send Deejay and Gem over the next day. They were super knowledgeable and able to figure out the issue with my dishwasher right away. Great job guys!

Jason D.

2/20/2014

Ace is the best!!!! We called VanGo Rooter with a plumbing emergency and Ace came over immediately. Ace prevented a small problem from turning into and big problem and restored our water heater pipes back to new. I had an older relative staying at my house and Ace was very respectful, professional, made my relative feel safe and secure while taking care of business with the water heater situation. Great job VanGo Rooter and great job to Ace!!!!

Cornelia P.

11/02/2020 12:00:00 SA

We used VanGo at a special project that we had downtown. We were working on a Hotel that was over a 100 years old. So with that being said that everything that could go wrong, went wrong. Due to the age of the building we had water leaks everywhere. I got a chance to work with Eddie and his crew at the site. They provided great service not only to us but to the residents and guest that resided there. If they were not on site they were only a phone call away!!

Great customer service!!

Princess S.

1/26/2019

I had a great experience with VanGo Rooter. Ricky showed up pretty quick and provided great service. It was a bad situation, but he was able to fix the issue.

Tilek M.

01/10/2017 12:00:00 SA

Paul Yumang from their company came very fast and unlogged our toilet in a few minutes also teaching me how to avoid the clogging in the future and how I could unclog myself.

Jason D.

12/16/2018

Really fast response, and an honest, friendly plumber.
I was able to have someone arrive (in Oakland) within an hour of calling on a Sunday morning.

The plumber who arrived explained how I could easily fix this myself, and there was no need for us to pay the hourly rate.

Super happy with the service I received, though I can't review the quality of the work they do.

This will be the first company I call next time I have a plumbing emergency

c k.

9/24/2016

I had a pipe suddenly spring a huge leak - of course it was on a Saturday night at 8pm. Carlos called and said he'd arrive in an hour and a half, which he did. He had me text him a picture of the leak so he could stop and get a part on the way over. So he was prepared when he arrived and fixed the leak in about 5 minutes. They do charge an after hours charge, which is about $75 over their daily rate. But was worth it to have peace of mind and a fixed leak. Carlos was prompt, thorough and courteous. Great all around. And nice that they say they work 24/7 and they actually do. I looked at a bunch beforehand and they didn't actually have after hours availability.

Ingrid D.

2/27/2014

VanGo Rooter was awesome service. Paul came to my rescue. Him and his team were quick at calling me to set up an appointment. Paul quickly came to my place to check what parts he needed to get. Within 24 hours he came back with all the parts he needed.
He did a great job. He even took time to clean up the mess.
I definitely recommend them without a doubt.

iNgRid

jonathan r.

08/06/2020 12:00:00 SA

Ricky was great! On time, fast, and professional. I've used VanGo anytime I needed plumbing service and they never disappoint. Thanks VanGo and thanks Ricky!

Raquel J.

02/02/2018 12:00:00 SA

Andrew, is the man! He was on time, very nice young man , professional, experience, and most importantly, he fixed my Mom's sink. We highly recommend Andrew to anyone. We are very happy, and satisfied with his expertise. GOOD JOB Andrew!

Lionel O.

11/27/2014

We found the plumbers Paul Vanoo and his assistant at Van Go Rooter to be amazing and very professional. We had an issue with our shower where there was no cold water. Turning the handle, the water would only briefly stay warm then become scalding hot. Moving the handle, we were able to get the water to a tolerable level, but at the expense of water pressure. During their initial assessment, they offered two well-informed choices. We chose to wait for a part. It wasn't an immediate fix, but we were glad we did. The staff at Van Go Rooter consistently checked in with us to see if the part had arrived. They made us feel that our situation was important to them. When the part finally came, two members of their team came to work on the plumbing problem which made the process go much faster. They were respectful of our space, insuring a neat work area. Finally, when it came down to test the water pressure and temperature; they took the time to really make sure that it was to our liking. I'd recommend utilizing Van Go Rooter for any plumbing issues. We'll definitely do so if the need arises!

David H.

03/04/2021 12:00:00 SA

Gave them a call to request a price and never called me back. Rep was useless and no follow through. Find someone else that will actually call you back.

Mitch L.

4/27/2016

Paul at VanGo was fantastic! I called in the morning; he was here in the afternoon. He quickly diagnosed the causes of my kitchen sink/disposal leaks, got the replacement parts and finished up everything the same day. He keeps the work area clean from start to finish, and is very efficient! Top that off with being a really nice guy with a very professional demeanor, and you have a very satisfied client who highly recommends him!!!

Jeff M.

12/19/2013

I have never written a review on yelp before but I was so impressed with this company I wanted to show my appreciation. I had a problem with my bathroom sink and after getting ridiculous quotes from all these major companies a friend of mine referred VanGo Rooter to me. I gave them a call and their employee Ace came by to check out the problem. He was very knowledgeable and knew right from the bat what the problem was. He quoted me a price that was damn near for FREE compared to what these other companies were charging. He was able to fix my sink that same day and was very fast, efficient, and most importantly very clean. He gave me helpful tips on how to maintain my sink so this wouldn't happen again. He's very easy to talk to, felt like I knew him for years and just wasn't there for my money. I would definitely recommend VanGo Rooter for any plumming needs you may have, and don't forget to ask for Ace!

Elisa D.

5/20/2022

I reached out to VanGo Rooter about a broken garbage disposal and they replied right away, and were able to send someone out within hours. The plumber was friendly, helpful, and fixed the issue right away! He even put on booties over his shoes before entering the house, and wore a mask. We will definitely be using VanGo Rooter again for any plumbing needs!

Clinton H.

6/14/2019

Excellent service & responded quickly to give a free estimate. Plumber was very professional and made a quality repair. I will definite useVanGo Rooter again.

K R.

8/14/2018

Had an after hours on a Sunday problem with a stopped toilet at my relatives house. Needed someone quickly. VanGo Rooter website said 24/7, 10 minute response. Called, got an answering service, who took the info and then starts calling to find a response plumber. After 20 minutes, still no call, so I called back and was told that they were pretty sure someone had been called. Then verified that someone was on their way and was supposed to have called me. (They hadn't). However, as I was advising our relative that the plumber might be there, he called!! Was out front and was asking me if I was home. Sounded cranky.
HOWEVER, he made contact with the family and was FABULOUS! He was great in checking the toilet, which was working fine now of course, gave the options of what may have happened and how to address heading off problems in the future, and even sent me a video via text to show me the toilet was working correctly!! And, because they give free estimates, he didn't charge my family as he did nothing more than that.
His kindness and professionalism was truly appreciated. His tips were so helpful.
Thank you!!!!

Richard K.

01/05/2015 12:00:00 SA

I was unable to get the water heater restarted after finishing a pump project, so found VanGo on Yelp - what a relief! They made time in their schedule on a busy Monday and promised to help.
Ace showed up after a long day and was committed to get the thing working again. He was courteous and friendly and went right to work figuring out the problem. After fiddling with the pilot and taking things apart, he decided he needed to go and get a part. It took just a few minutes when he got back and was able to put things back together. Then it worked like a charm!
It was great to see a guy think through the possibilities and come up with the most efficient path to a solution. The work was done well and the price was reasonable. Good to get to know you a bit Ace - thanks for your diligence!

Stan R.

1/16/2014

I own a business in SF. One of our new employees accidentally dumped grease down an outside drain. The grease had hardened and the line was completely plugged. I had no idea how to fix it, so I called DarPro who cleans our grease traps. They recommended Angelo and his VanGo Rooter company. I could not be happier at the result. Angelo and crew came out the following day (with some large equipment!), gave me a fair quote, and went to work. They had to dig out a large amount of the grease, then snake the line to the street, and then hydro wash the line clear. The job took longer than they expected (or quoted), but they didn't charge a dime more. Most importantly, they stayed and did the job right without cutting corners...despite the increased time it took. I've signed up with them to do a regular maintenance on my drains every six months. Good people and a good company. Five stars, and a thank you for getting my business back up and running.

Jason F.

10/10/2017 12:00:00 SA

I've had two recent experiences with this company, and the first one went so well that when my hot water heater burst and I was out of town, I trusted them so much that I gave Tom, the technician, the code to my garage so he could just go in and replace my hot water heater. This company is solid and does great work, and I highly recommend them.

R G.

04/02/2014 12:00:00 SA

I can't really comment on how their service was because they never showed up. I made an appointment and the guy asked me to do it early since they would be in the area, so I agreed. Well, they did a no-show (without any follow up). When I called back to see what happened, no response. Their service might be great if they actually show up, but I guess that's just half the battle.

Michael C.

3/15/2018

I highly recommend this company and especially Marcus for their prompt service. I had a major sink clogged in my kitchen which had to be snaked. Marcus was able to unclog it after many attempts. He improvised in this situation which saved me a lot of headache and also in cost.

Evan T.

11/03/2019 12:00:00 SA

Needed a broken water shutoff valve replaced to restore water to my house. Tom came out on an emergency call and quickly diagnosed the problem. He even worked with my local water department to assist with shutting the water from the street. He is very knowledgeable and gave tips and on annual maintenance. The cost was very fair and he performed quality work. I highly recommend this company.

B. R.

04/03/2018 12:00:00 SA

My garbage disposal exploded and backed up on us and we contacted Dylan from VanGo Rooter. Dylan was super professional, friendly, and explained the problem(s) as well as the solution(s) before, during, and after the appointment! He was also friendly to my cats!

I'm also doubly grateful to him for cleaning up the mess that was made from the backed up disposal as well...! Would highly recommend him especially.

Jannilyn M.

8/16/2016

ACE SAVED THE DAY!!!!! Long story short, my office was in two emergency situations where all toilets were clogged and we had candidates that were interviewing and an event with forty people expected to come. Can you imagine that last minute stress? I am happy to say that when Ace came he helped alleviate all those worries. From the start he was very kind and professional. He was patient in listening to my worries of what I thought would be the issue, etc. Not only did he identify the problems but he made sure that I understood it by drawing diagrams to help visualize what he was saying.

Out of all the plumbing experiences I have faced, Ace has been the most pleasant technician to work with. He goes above and beyond for his clients. He really makes sure that your voice is heard, takes time to really seek out the underlying problem, and looks for efficient ways in solving the issue. He did all of this while keeping a calm demeanor which is very reassuring in the high-stress situations I was in.

You will not be let down if you call Ace from VanGo Rooters.

James W.

08/03/2015 12:00:00 SA

The best plumbing service I have ever used and the only plumbing company I will call from now on. Quick to respond, quality work, and excellent customer service.

Tom P.

1/16/2019

We have a Moen bronze multi-head shower set and we could no longer control the water temperature. The Home Warranty company sent out two plumbing companies who could not figure out how to get the water temperature valve off that had become stuck -- incompetent and very un-professional. We decided to hire a plumber ourselves, and VanGo Rooter had done a great job fixing plumbing problems at our business Lafayette Beauty. Eric from VanGo Rooter came, and unlike the other plumbing companies, was able to explain how he could disconnect and replace the valve. The service from VanGo Rooter was outstanding from the phone call to schedule the service, Eric sourcing the parts for a 13-year old shower set, to installing finishing the work. All 4 times that I've used VanGo Rooter have exceeded my expectations. Now, we get to enjoy one of our greatest pleasures...a hot shower.

Karla M.

9/22/2013

My toilet in one of our bathrooms was not flushing properly so i was in a desperate need of a plumber. I could have easily looked on yelp to find the best one, but through word of mouth, VanGo Rooter was recommended to me. So i called and their employee Ace helped me fix the problem. He suggested which type of new toilet to purchase that was reasonably priced. Once i bought the John, i scheduled an appointment with VanGo Rooter and Ace came on time. Not only did he come on time, but worked in a timely efficient manner as well. Based on Ace's work ethics, i knew VanGo Rooters definitely train their employees with excellent and knowledgeable service. I will definitely use them again in the future with any plumbing issues!

Monica A.

02/10/2017 12:00:00 SA

Had to get my washer drain snaked and got an appointment on the same day. Rich came out earlier than expected and was great. Fast, efficient, clean and thorough. Haven't had this problem before so I'm not sure how much this kind of service should cost. But it was worth every penny after another plumber made us wait 2 weeks and still didn't bother to come through for us.

Doggy W.

9/17/2020

VanGo is the recommended plumber for our condo building for good reasons. Rich was on time, wore a mask and booties and was quick on figuring out what the issues were in the bathroom and washer. He completed the repair and my tenant was pleased. I recommended VanGo to my cousin who had a sewer problem and she was very satisfied with the service.

Jen B.

03/01/2014 12:00:00 SA

We had an emergency plumbing issue and called VanGo Rooter. They were quick, courteous and came out on a nice Saturday afternoon to fix our problem.

Ronnie N. was fantastic, polite and thorough. He did a great job analyzing our problem and determining how to fix it. Ronnie even cleaned up the bathroom afterwards!

We were so pleased with their service, we're hiring them for additional work that needs to be completed on a non-emergency basis.

Ester E.

08/02/2015 12:00:00 SA

I have to say I am disappointed.. I called at 9am for a regulator value leak and we are without water since we had to shut off the water to the entire house.. I called at 9am this morning and 4.5 hours later.. No return call.

Barry P.

2/26/2019

Unresponsive.

Called them and they said they'd call right back. Nothing. Called again after 90 minutes, whoever answered the phone was uncaring and unapologetic. Said they'd call me right back. Ha ha, nope.

Wasted about 90 crucial minutes in an emergency when I could have been working with the professionals that actually fixed my toilet overflow.

Dave K.

8/25/2018

Super easy to schedule via Yelp, available on the weekend without getting price-gouged. Fast and effective service!

Anthony B.

3/19/2020

What can I say these guys rocks!!! Our shower knob and the stem were completely stripped and continued to leak . Called Vango rooter for the problem and quickly given an appointment for assessment. ARVY and Ricky promptly responded and quickly made a diagnostic of the issue . They were very professional and thorough of the work they did . Highly recommend to a friend or anyone that needs any plumbing work.

Soraya S.

11/14/2015

The best plumbers we have ever used! We have a vacation rental management company and Van Go have always been reliable and prompt in their response! Even on the weekends, they get there within the hour to help us out with a plumbing issue. As good as it gets!

ghia j.

2/18/2014

These guys ROCK! My kitchen sink got clogged when I put too much food down it and didn't run enough water while using the disposal. It was close to 5pm when I originally called VanGo Rooter, and I was worried I would be hit with after hours fees. The kind gentleman on the phone explained they were open 24 hours and did not charge after hours fees. He said he could get a plumber out to my place within the hour (I live in Daly City). Ace showed up not long after that call-he was great! He went through a few steps to see how bad the clog was; and within 20-30 minutes he had my sink unclogged. He also explained what I should and should not put down the disposal. Ace was professional, polite, efficient, and thorough; couldn't ask for more!
Thanks VanGo Rooter for helping me- I'll be sure to use you guys in the future (but hopefully I won't have to)!
Thank you, thank you, thank you!

Mary A.

7/24/2018

FAST, EFFICIENT & EFFECTIVE! HIGHLY RECOMMENDED! I AM VERY MUCH SATISFIED AND HAPPY WITH THEIR SERVICE ALL THROUGHOUT!

From contacting them and getting a quote, they reply so fast and straight to the point. No more sugar coating or anything else. Once I told them to come over and check whats going on, Ken B. (The one I was talking through yelp message) responded right away and instructed his plumber Conrad to come.

When Conrad came in, I told him about the problem that the kitchen dirt/stuff was going out in the bath tub sink & it was also clogged. He told me that we need to do some sort of Hydro Jetting to brush off the grease, oil, and all the stuff thats clogged in it. He didnt recommend using snake as it is a big stuff inside the pipe and it wont remove/solve the problem at all.

Got a quote and told our landlord about it, he didn't agree of course, so I called Ken B. and told him my situation, we negotiate the price and I got a pretty good deal for the work, and Conrad really put so much effort in it. He fix and check both the kitchen pipe & the bath tub's. Oh did I mention? They also gave a 90days/3 months warranty? WOW! JUST WOW! THANK YOU SO MUCH GUYS! KEEP UP THE GOOD WORK!

Rosario R.

11/18/2018

I had an emergency on a Sunday morning and VanGo Rooter was able to come within the hour. The diagnosis and repair were all done within 45 minutes and was reasonably priced. I'll definitely call them again if I run into any issues.

Nick C.

03/07/2018 12:00:00 SA

Marcos helped us out quickly and easily. Very cost effective, super professional, and great service. Highly recommend!

Eva H.

9/13/2017

rick is the best! Came out identified what the first person VanGo sent out didn't even bother to look at and fixed the problem quick!

Sara B.

11/21/2019

Thank you, VanGo Rooter, for fixing my clogged shower drain. I tried all weekend to fix it myself, but nothing was working. In the end, I called VanGo Rooter, and they got the job done fast.

Rich showed up right on time, and was professional from start to finish. He cleared it out in under ten minutes and left behind no mess. I really appreciate their professionalism and efficiency!

Kendra F.

12/02/2014 12:00:00 SA

I highly recommend this service! They absolutely saved me!!! Ask for Paul, because he is fantastic! He is professional and works very quickly! I have had many bad experiences with plumbers in the past, but I now know that I will only use this service as long as I love in their area!!

Allen Z.

7/28/2019

This is the best plumbing in town. They are quick respond. Ricky show up in front of my property in just 15mins. He took care of my totiet issue in a minute. He is the best. Highly recommend.

Kevina M.

1/19/2017

Paul and the entire staff at VanGo Rooter were helpful, professional, and efficient! I called at 9:30 AM for a damaged faucet and the window was 2 - 5 PM with an emphasis that it may be closer to 5 PM. To my surprise and delight, Paul arrived around 2:30 PM and walked me through all the steps of what was damaged. He explained a bit about the materials of my shower and gave me some tips on how to maintain a leak. Paul was friendly, and thorough - definitely would call them again if needed!

B W.

06/08/2020 12:00:00 SA

The service provided was great. My kitchen sink was clogged completely where no water was passing through. Andrew, my technician, was courteous and professional. He was clear with each step in the process and answered any question I had. Everything is now clear and I am confident that it will stay so.
I would definitely reach out to VanGo Rooter for any future work.

Nauman M.

10/22/2018

Tom was courteous, professional, and very responsive. He snaked my shower drain and solved the problem. He even helped improved a slow sink drain on the house! Will do business again.

John P.

11/29/2016

Juan couldn't have done a better job as far as I'm concerned. He was in touch and clear with the work up-front, and I felt confident when he gave the all-clear, that we were all clear!! And what a relief that is... When a lot of other places were booked up, and on a Sunday no less, VanGo Rooters came through big league! Would recommend again.

Pamela L.

04/10/2019 12:00:00 SA

Today I called VanGo rooter to fix a clogged toilet and I got the fastest response from them. I called around 3:30pm and the lady on the phone asked me if I want it done right away and I asked if the technician can come after 2 hrs.cuz I was still at Costco. Andrew called and he said he's coming. He arrived at 5pm and fixed the problem in less than 5 min! I was so amazed! He charged $150 only for the de-clogging my toilet. 5 months ago, I had Discount Plumbing&Rooter fix the same problem and it took them 3 days to come and do it. They charged me $360 for doing the job in less than 10 min! Now I know I have a reliable Rooters and plumbers in my vicinity cuz I live like 5 min away from them. Andrew is very courteous, honest, friendly and a fast worker. You did an excellent job, Andrew! You're a life saver for me today! I am glad I saw VanGo rooter's listing at Yelp. I highly recommend this place and I will definitely call them again when needed.

Adair M.

4/13/2022

Very professional honest techs they always clean up after. Really like this company.

Sandie M.

6/24/2014

Problem with my bathroom sink... slower and slower to drain. I took apart the U pipe thinking there is something there - but it was behind the wall and nothing I was prepared to tackle.
VanGo was called. They came the same day. Were professional, quick to fix the problem and they cleaned up. I am very impressed. Paul was top notch. I now have them in my phone - any plumbing issue is going to have me dialing VANGO !!
Thanks Angelo & Paul for making my day.

Stephanie F.

6/30/2017

This 24/7 service is so convenient! As soon as I sent them an email on their website, I got a phone call literally 5 minutes later. The lady on the phone was very helpful and scheduled for one of their workers to come during the time frame I had given. We were assigned Rich and he was awesome! He came during the earlier part of the time frame (called a few minutes beforehand to give me a heads up) and figured out what we needed in under 5 minutes. Afterwards, my brother and I went to the store to grab the needed part. As soon as we got it, I called VanGo and they redirected me back to Rich. He gave me a call a few minutes later and gladly came back to install our new kitchen faucet. Total instal took about 45 minutes, not bad at all! This company takes the inconvenience out of these household problems and really works towards helping you out in such a timely matter!

Would definitely recommend this business, excellent service!

Drew H.

3/24/2018

I requested an online estimate from VanGo Rooter, to replace my existing kitchen faucet, with a new pull down single one, and received a return call to my inquiry within ten minutes, and had a driver at my door
in less than forty five!!. Quite remarkable, considering the way the majority of companies treat customers today.

DeeJay introduced himself, and after looking under the sink, gave me the standard rate quote for his Company, for the work I required.
It was considerably less than I expected, given that several other estimates I had been given were much higher.
He was quiet and courteous, and the job was compleded very quickly and professionally. He took away the old kitchen faucet equipment with him.

Bottom line...
Very quick return of initial inquiry; fast arrival and most importantly, even quicker removal and installation time, considering that the faucet was connected to the diswasher and garbage disposal !

Excellent overall job, and I would highly recommend them to anyone wanting quality work within an extremely short time frame,
Cudos to VanGo Rooter and especially, DeeJay- great work man!!!

Breanne C.

9/24/2013

Tom was awesome! He was on time, honest, pleasant and fixed our garbage disposal in less then 30 minutes. Tom is sincere and gave us some really helpful tips if this happens again. Very refreshing to work with such a nice guy. Will definitely be calling VanGo Rooter in the future and would highly recommend Tom and his services to friends.

Laura W.

01/08/2014 12:00:00 SA

This is a very long overdue review for the wonderful customer service and work done by Ace! Called this company(after trying a few others that couldn't come same day)with a plumbing emergency, and Ace was at my place within the hour. Fixed the problem quickly and explained exactly what was going on and my options. He provided honest service, costing me much less in the end.He could have easily told me it required a more invasive job without me knowing the difference. As well, Ace was quick and left things nice and clean upon completion. Very nice personality too, always a plus when you have strangers coming into your house and don't know what to expect! Regarding cost, I acquired a few estimates via phone before anyone came, and this company's rates were on the lower end in comparison. Thanks again for the great service.

Steve T.

04/09/2018 12:00:00 SA

The guy showed up on time. He did manage to unclog the drain.

But his equipment dripped on our mat, which we had to clean as a result. He also was on the phone with his spouse while working in my kitchen, which was annoying.

I asked how much they charge for a sewer lateral video and he said $350. I was shocked, as I've seen coupons for free with any service. Discount Plumbing does it for $50 with no other work necessary.

Then I got a coupon in the mail for $77 for drain cleaning. VanGo charged me $190--and that's their Yelp discount.

Bryan M.

05/11/2020 12:00:00 SA

Thank you Mo! Mo was on time, fast and efficient. He took care of the clogged drain for both of my bathroom sinks in quick fashion. Even after my own attempts to clear it, having a professional diagnosed the problem and solved is a huge time saver. Thank you again!!

Mike N.

3/31/2023

Paul took care of the drain clog in our unit. He was able to come before our appointment and called beforehand. Polite, professional, no hassle - great service.

John H.

7/29/2018

I picked VanGo Rooter because of their high ratings on Yelp. They turned out to be extremely unreliable. No one ever showed up and my appointment kept being rescheduled. Kept giving me the runaround. It's been 3 days now and 4 reschedules and I still don't have hot water. Avoid VanGo Rooter!!!

Follow-up: Someone finally showed up. but said they don't have the parts. I gave them the manufacturer and model number 3 days ago online from initial booking. Now I have to wait further and contact the manufacturer myself to get the parts. Extremely disappointing. Will use a different plumber service to resolve this.

Reg P.

9/27/2013

My toilet and tub was backed up. When calling plumbers, they all agreed that I have a main line clog, but VanGo Rooter was able to come out sooner and had better prices. Angelo was friendly yet professional and got the job done without any surprise fees. I'd definitely use them again!

Judy C.

7/19/2020

I usually don't post reviews, but this company responded like true professionals. They cleared my sewer line and answered all my questions. Great job

Haley D.

8/13/2020

We recently used VanGo Rooter for the first time. Tom was our plumbing technician and he was great! He had to fix our sump pump in our office warehouse. He was super efficient and he got the problem solved and fixed while communicating well with us.

Jamie S.

2/19/2017

RICH IS AMAZING!!! This was my first time using VanGo and I am beyond impressed with this plumbing company and Rich, my new plumber. Living in a very old apartment building, I have had lots of plumbing issues over the years. Of the 5 times and 3 plumbing companies I have called over the last 5 years - Rich at VanGo is by far the BEST plumber I have met. The company answered my call right away and had the plumber call me right after. They were en route to my place within minutes. My kitchen sink had backed up and flooded our kitchen with nasty stinky water. They explained that the plumbing had a block below our apartment in the wall so the water from the upstairs neighbor was flowing into our sink even though we weren't using our sink. Rich knew exactly what to do and removed the blockage and fixed the broken plumbing. He showed me what the problem was and explained how he was fixing the issues. He was friendly and nice to talk with. Rich thoroughly tested the plumbing before leaving to make sure there were no leaks. Then he cleaned my sink! I am beyond impressed!! Rich is wonderful! I recommend VanGo and Rich in particular. GREAT JOB! I will be calling you next time for sure. :)

Gregory P.

04/05/2016 12:00:00 SA

Paul at VanGo did an amazing job with an amazing attitude! My landlord called them as I was having issues with water backing up in my apartment's utility sink. This was due to a improperly installed pipe with no slope...actually uphill slope! Paul explained to the landlord it wasn't due to my mis-use of the plumbing it was due to improper installation of what was supposed to fix some broken pipes in the concrete. This hack fix was performed by some discount plumbing NOT VanGo.

Anyways, Paul was polite, fast, knowledgeable and got everything done perfectly. I highly recommend VanGo and especially Paul!

Thanks!!!

Fran M.

2/25/2014

Had an after hours emergency toilet plumbing issue. Gave VanGo Rooter a call , Paul came out and knew exactly what needed to be done. He quoted me a price, then proceeded to do the work. And stayed true to his quote. Paul was fast and courteous. Would definitely recommend and use their services again!! Great job Paul!!!

Chris K.

11/05/2020 12:00:00 SA

Woke up to a puddle of water surrounding the water heater in the house we rent, which needed to be replaced. Sitting here less than 5 hours from placing the call, I have hot water again. Great guys and efficient service. I will call them again should we need them!

Brian B.

4/24/2015

I had been dealing with a slow draining toilet that had not responded to my efforts of plunging and snaking the drain. I called VanGo Rooter at six in the morning, a very professional and courteous woman took down my information. A few minutes later I received a phone call from a technician who was equally as professional, to set up my appointment. They arrived as I requested after I got home from work and literally fixed a problem I had been dealing with for weeks in the space of what seemed like a few minutes. I appreciated that their employee was very kind, professional and clean, he was very respectful of my time and my home. I cannot recommend this company enough, a class act from top to bottom.

Richard M.

7/31/2017

Speedy service and great communications. A Van Go plumber showed up within an hour and was finished in half an hour. My issue was a clogged drain due to baby wipes getting stuck. Plumber cleaned it out and replaced my toilet seal. No surprises as they were very open with the price. Keep up the good work!

Maki J.

12/21/2016

I had an amazing experience with this company! Juan was so professional and courteous. I had an emergency drain flowing problem and called them at 9pm, then they called back and visit within 1 hour!

Very affordable for work done. Very honest and helpful! Hope I don't need any more plumbing prob, but if I do- I'll call them again!

Zeena F.

11/19/2013

I had an issue with a clogged kitchen sink drain. When I phoned VanGo, they sent their tech, Ace, over within 30 minutes. When Ace couldn't initially fix the issue, he left for a part and returned the same day to finish the job. He also gave me some good advice on how to prevent the issue from happening again. Everyone I dealt with at VanGo (Ace, Angelo and Toby) were all very responsive and helpful. They clearly value their customers and were eager to make sure I was happy. I would recommend them to anyone who needed a good plumber.

Moira N.

5/18/2016

I booked Vango through a recommendation from my HOA. Paul was great! I was able to make a same day appointment, he came exactly on time, he was nice and respectful of my home. Paul got the issue fixed and explained everything to me. Thankfully, we didn't have to open up the wall to see that the drain was not properly sealed.
Thank you for the quick and professional service. I will use Vango Again in the future.

Jeanine A.

4/18/2016

Believe me you the last thing you want on a Friday night at 10pm is a plumbing problem. I called numerous plumbers saying they were 24/7, never got a phone call back with the exception of one who could only do an appointment the next day. Nope can't wait when you have water backing up all over and now overflowing into the garage onto my Dad's 55' Chevy (which he locked and didn't leave me a key to move out of the way). VanGo not only answered the phone but Carlos called me back and was at my house by midnight. Poor guy lives in Pittsburg and probably just wanted to go home, but was the best. He worked in a tight spot snaked the darn pipe and even made a new valve cover to boot. He was a life saver. I will definitely call them again. When you're in a pinch and you find a reasonable knowledgeable plumber who just wants to help you GO FOR IT. I highly recommend these gentlemen.

Keith H.

12/22/2018

Andrew was awesome from the moment he gave me a call. He carefully asked questions about my home situation to make sure my family was safe and it was not an emergency (he offered to come immediately if it was despite it being midnight and he was over an hour away.) I felt reassured that my home was not in jeopardy.

When he arrived the next morning, he did a thorough check, asked many questions to ensure he understood the situation, and explained what was going on. Afterwards, he fixed our plumbing and provided more details on any options going forward. Not only was Andrew friendly, but he was professional and efficient. I will absolutely call Andrew and VanGo Rooter in the future for any plumbing related issues!!

Charmine L.

4/18/2019

Deejay helps me to fix the problem at bathtub quickly since the water doesn't drain. I was about to pay $1600 to resolve this issue, but he offered me professional help to fix it instead at low cost. He is nice and easy to work with. Definitely 5 star so gald I can save $1600 now.

Shaam P.

1/30/2014

I had an emergency plumbing issue a few days ago. It was midnight and we needed the situation handled immediately. After calling a few companies and getting some ridiculously high quotes thrown at me for what was a pretty straight forward job, I reached out to VanGo Rooter. I spoke with a gentleman on the phone who said he could have someone at my place within an hour and no overtime fees would be charged. I was positive the plumber with show up much later than expected, while giving me a crazy quote to do the job given how late at night it was, but I was wrong. Within an hour, a plumber named Ace shows up to handle the situation. He assessed the situation, provided me with a very reasonable quote to complete the job, and was very pleasant to deal with throughout the process. Best of all, he did his best to keep the job from getting messy (wore booties on his shoes to protect our floors from dirt and cleaned up the bathroom floor after he finished).

Ace and VanGo Rooter were an absolute pleasure to work with and I will definitely be reaching out again in the future. Very refreshing to find a plumber and plumbing company that doesn't bring additional drama and stress into the job. Keep up the great work!

Virdiva V.

11/29/2017

I called VanGo Rooter to come fix our toilet - the woman on the phone was very helpful and sent someone within hours. Marios came, made an assessment then broke it down with best case/worst case scenarios. Fortunately, it was best case. Within 30 mins the toilet was fixed and they even gave us a $50 discount for their services. We now have a go-to plumber whenever we're in need.

Robert L.

9/18/2018

Where to start.. I made an appointment for 8-830. By 930 no one had shown up or called me so I call them and they said they're running late. Ok? So shouldn't you call your customer and let them know? They finally show up at noon when my babies are sleeping which is why I wanted it early. then they want to charge me $210 to replace 2 parts on my toilet. He says for labor. You can buy a new toilet for that much. I went out and bought the parts for $10 and went on YouTube and fixed it in 20 minutes. Guess I have to do everything myself these days

Michael S.

1/26/2019

Professional company , from their top management to their plumbers. We called this company many times for a business sewers problem. They always accommodate us and tried hard to take care of us fast. Tom was The best plumber , patient and most importantly very knowledgeable . Since they showed up last to our place , problems were solved and hope we won't call for any emergency but we strongly recommend them for a residential and commercial issues. They are a 5 stars respectable company. Thank you.
Michael S.

Dimitris D.

2/13/2014

One of the bathtubs in the apartment building we own wouldn't drain and we were presented with this problem at around 7 pm the other night. By 8 pm, two technicians from VanGo rooter were in the unit fixing the issue. They were able to explain what the issue was immediately and were able to fix it in a timely manner. I will continue to use VanGo rooter in the future and would highly recommend them to anyone in need of a very attentive and proficient plumber.

Parikshit K.

1/13/2014

I own a laundromat in San Francisco (Fillmore Laundromat; 1426B, Fillmore Street, SF, CA 94115) and needed to clean out my drains. I called VanGo Rooter. They are on the ball!

I am VERY happy with Toby & Angelo's service -- they are punctual, honest, professional, very reasonably priced and very nice to work with. I will continue working with them in the future. Thank you Toby & Angelo!

Dorothea K.

11/13/2018

This was the first time I used VanGo Rooter. I keep changing plumbing companies because I've never found any that are that great to be loyal to. I think that has finally changed. I will be using VanGo Rooter in the future. They scheduled me for the same day, arrived early and I got a call from the office when they were arriving. Rich did a great job. I thought there was a crack in the drain pipe for our washer, and that we would need a new pipe. Rich inspected it thoroughly and found that it was leaking at the connection. He had the part and was able to easily fix it. He saved me a lot of time and money. Very honest, friendly and proficient in his work. VanGo is now in my rolodex...will definitely use him again. Thanks Rich!

Misha N.

7/15/2016

These guys helped me out of a pickle one evening when someone drove into an exterior water faucet and broke it off my water main. Pipe was flush/captive by the wooden siding on the house, so it wasn't the easiest repair to deal with. Ace took great care of it, made the whole assembly flush with the wall (so no more worrying about hitting it!), and set it up so I could easily relocate the actual faucet later. Professional service and a job well done! I will definitely recommend VanGo Rooter to my friends and on here.

Grace R.

3/24/2018

I found out my water tanker exploded in our garage and it was starting to flood. I requested an inquiry at 3:31pm via Yelp and 3 minutes later at 3:34pm, Ken B. replied back saying they can have someone give me a call. 5 minutes later Alicia called me and said that a dispatcher will call me when he's on his way. Within the hour, Carlos was at my doorstep.

Carlos was so helpful and friendly. He was able to assess the situation immediately and get me a quote. He also drained out our broken water tank while he was there for no extra charge. I'm not sure if this is usually free or not, but just having him offer to do it whether or not we decide spoke volumes of his candid and professional nature. He was genuine and the initial feeling that I got was definitely positive. I would highly recommend!

Jennifer S.

12/22/2016

Great service -- professional, helpful, solved the problem, super nice, pointed out potential pitfalls for future (i.e. drain clamps) -- but no doom and gloom must be replaced, simply explained their pluses and minuses. Timely, prompt, helpful -- seriously felt like a fireman coming to the rescue. Wyman (I believe his name, but likely slightly incorrect) came from S City to Marin and was fantastic. Definitely recommend them!

Mark R.

2/20/2014

I've called and used different plumbing company in the past and by far VanGo rooter is bar none the best. My bathroom sink was backed up and the water was going to main bathroom of the house. I knew it was a big problem. I spoke to a person on the phone named Angelo and he was a big help thank you. The technician was on time and friendly he explained to me what was going on and he's quote was very reasonable. Now I have a friendly plumbing company I can depend on. Thanks VanGo Plumbing you guys saved me a lot of money.

Giovanni S.

9/19/2013

I had a big problem with my sewage I called them, they came promptly and there service was excellent I would recommend this company to my friends and family.

Kristine R.

03/10/2018 12:00:00 SA

Had a leaking toilet valve and toilet replaced by Marcos. He was polite and efficient in getting the job done. Thankful the service was dine quickly!

Michael P.

11/05/2020 12:00:00 SA

Excellent plumbing service! We've used them on many different jobs, they always get the work done in a professional manner, on time and on budget!

michael c.

6/24/2020

We just had a GREAT experience with VanGo Rooter. Everyone we dealt with from dispatch, to June, to Dj, and to Andrew were very helpful, patient and nice. My parents needed their faucet replaced Sunday, I worked with June and he was able to set up an appointment first thing Monday morning. Communication 10/10. Granted the morning appointment had to be moved due to an emergency, they still came through as promised with everything and got the job done. Faucet professionally installed and my parents happy. I had a question about the original quote and they also worked with us. That day my parents noticed their garbage disposal not working and VanGo Rooter came out again to check it out, found the problem (not plugged in all the way) and said bye no questions asked. I applaud this company for this great experience. All companies need to take note. Thank you June and staff!!! Satisfied customers. I highly recommend them for your plumbing needs.

Cecile R.

07/10/2020 12:00:00 SA

Awesome service from Alicia (sp?) who took my call promptly and called back with an even earlier appointment time and the technician Andrew who showed up promptly. Andrew listened to my issue, performed a site survey and explained what he was going to and resolved the issue. He is friendly, intelligent about the work he needed to perform and knew his craft.
Thank you.

Amy W.

3/27/2018

Rich at VanGo is amazing! When my garbage disposal stopped working, I was really dreading the whole experience of calling a plumber to get it fixed. Juan called me back within minutes and was able to send Rich out first thing in the morning for a free estimate. The price was very competitive, and Rich even got me a discount on the garbage disposal. He was very friendly and fast, and I felt like he was trying his best to save me money. They also have a 1 year warranty on the fix. Would not hesitate to use Rich and VanGo Rooter again!

Tony T.

2/19/2020

Got a quote from these guys to replace my water heater. They provided a link with a specific model that is to be used. Price was agreed upon based on what was to be installed. Come time for installation they bait and switched me and installed a lesser model and did not change the price of the quote. Only realized it after the fact when they installed it. Tried to get them to pay back the difference of installing the lesser model. They said to fix this issue, they are even willing to give me a discount. Can you believe that? The audacity they have to say they are EVEN WILLING to discount me when they bait and switched me. I agreed to the amount they were willing to give back. Said they processed the refund. It's been 20 days, I've emailed them twice and I'm getting ghosted. So here's their review. Do not do your plumbing with these guys. Scammers.

Jaki W.

10/17/2013

We use VanGo Rooter for our Burlingame Restaurant plumbing contract. They are nice guys, hard workers and always willing to come and work on all of the plumbing emergencies that can emerge on any given day.
The entire crew is as polite as they are efficient. We have never had any negative experiences with their company and are happy to have them on a long term contract.
I would recommend them to any and everyone.

Judith S.

3/26/2017

When you have a plumbing emergency you want it taken care of ASAP despite the cost. I called Smelly Mel's and left a voicemail and NEVER received a call back. While waiting I called some other places and was advised to call VanGo. Rich called me back within 5 minutes of my initial call, talked to me about the issue over the phone, had me take a photo, and was at my house within the time frame he said he would be (under 1 hour). He was very polite, friendly, courteous and helpful. He fixed my problem within 30 minutes.

Jason W.

1/23/2015

These guys are awesome. I had a leak that was causing the area below my kitchen sink to start molding. The plumber Monte came and in 1 minute figured out the problem. Referred me to a water restoration company, and then didn't charge me. Very respectful service and knowledgeable. I would highly recommend them. It's a very simple call in process, and they get a plumber out in a very reasonable time.

Ryan R.

3/17/2017

Paul is the MAN!
My kitchen sink was clogged in my complex (keep in mind this is a shared pipe with multiple units) & Paul was able to snake the line and cleared it. YES I can finally use my sink.
Thank you Paul!

Nancy T.

09/06/2017 12:00:00 SA

I called today to check on my kitchen faucet. Since the cold water is not working. Paul Yumang and his partner walk in and took a look at the water value. Took him a minute and everything work fine. They both wear booties to keep my place clean and very professional. I would use their services again.

A J.

11/11/2014 12:00:00 SA

I called this evening for same day plumbing service to address an issue my tenants were having. I wasn't looking forward to dealing with this issue especially being 8 months pregnant. However, Paul showed up within an hour of the call and had the problem diagnosed and fixed in 30 minutes. Zero frills. No hassle. Very professional and responsive service. I highly recommend VanGo Rooter, especially Paul - he's one heck of a plumber and honest man!

Iya V.

3/17/2018

These guys are professionals! Shout out to Andrew, the plumber who was dispatched to our home. They are worth every penny.

MA A.

05/09/2019 12:00:00 SA

Wayne is great .he is specialized in the area.he sponsored efficiently. Avoid the destroy to my ceiling.
He help me tolled away the broken one and other salvage.
Thanks for your help!

Greg B.

5/22/2016

This is a top notch outfit! We had a shower valve go bad on us on a Saturday night(not the end of the world) Carlos called me back within 3 minutes of my call to their hotline. He walked me through the mitigation steps and had his colleague Tim out here in the morning. Problem solved, good service and reasonable pricing. Tim and Carlos were great!

Go with VanGo!

Jean I.

03/11/2020 12:00:00 SA

Great help from Andrew. Had some damage to the floor and he pointed me in the right direction.

Duane J.

7/20/2018

I'm a retired construction superintendent and needed a required sewer video scope as a condition to pull a permit for a proposed addition in San Carlos. Juan gave me an EXCELLENT price, the work was performed expeditiously and professionally by Toby and the office was very responsive and courteous.j Yep, they're pretty good.

C M.

3/14/2014

Pilot light on my water heater kept turning off. Called Vango and they came out within the hour. The Tech, Ronnie, was very honest, informative, and answered all my questions. He was able to fix my problem in less than hour. Have to say, I am very pleased with the tech and company. Very professional. Would highly recommend them to anyone. Thanks again Ronnie.

Dan R.

11/15/2018

Tiberio V. Came right away to check out our water heater that went kaput (pretty much died on us). The water heater was really old and the pilot light never went back on and we decided to have it replaced. Tiberio, after diagnosing the problem, came the next day early to replace the water heater with a new modern one, ours was 12 years old. He went out of his way to help us soon because I was going back to work from my days off and he showed a sense of urgency which I appreciated. Tiberio is a very hard worker, interesting to chat and talk to, and very professional. He is as skinny as a bean pole, but I was so impressed how he was able to haul the new water heater in alone and take the old one out alone without any extra help. I was really impressed with his work ethic, he was all business and not afraid to get down and dirty and his confidence and knowledge of his craft made me trust his judgement. He finished pretty quick, a couple hours or so I think (more or less) and everything seems to be working properly and we have hot shower water now!

He also has a good heart and as someone who has lost my father recently, I appreciate his sympathy and assistance and pray for his continued success. Thank you Tiberio and Van Go Rooter SSF.

Marcos R.

11/09/2018 12:00:00 SA

Great and friendly service! Took less than 10 minutes to schedule an appointment and had the technician by the name of Tiberio stop by to install a gas valve. He did a fantastic job and the work was done within less than 30 minutes. After installing the gas valve he even helped with my sprinkler setup and gave some awesome advice about my water heater. Would recommend!

Nancy W.

2/22/2018

Thank you Deejay and Ray for coming out to fix the back up issue at my clinic. They were very friendly and efficient.

Lisa H.

3/24/2018

HUGE SHOUT OUT TO TOM WONG! If I could give ten stars, I would!
We had visitors who traveled all the way from Russia for a large family reunion at our home on a Sunday afternoon when all the water started backing up. We will leave the rest to your imagination. We called VanGo immediately and got a quick response from the dispatcher and Tom called back quickly. Although he had an impacted schedule and was supposed to get off soon, he made a point to come visit our house right in time for the party. He stayed late even though he too needed to get home. He not only gave us a solution to get through the day, but also scheduled us for a permanent fix. He worked with our family schedule to arrange the repairs and had immense patience explaining all conditions to multiple family members multiple times. His problem solving and extensive experience saved us a significant amount of time and money. Besides taking care of the plumbing, it was the little things that really added up to his superior service. We noticed he brought tools and materials to keep our landscaping in tact given the dirty work needed to get to the piping. We had an amazing experience with Tom and will absolutely know who to call for all our plumbing needs! Thank you thank you Tom!

Alexis M.

07/08/2019 12:00:00 SA

Paul was the best!!! He walked me through each step, made sure I knew exactly what he was doing, how much it'd cost and how to prevent issues in the future. Such a nice and easy experience - and reasonable too! Can't recommend these guys enough! Thanks Paul and team!

H S.

5/18/2019

Worked with them a few times. In the first experience they opened a drain to add washer and dryer. After the work, they asked to sign the paperwork which later on I noticed they didn't give any warranty on the work. Sure enough it started leaking after a year and I called and asked them to come back and fix the problem. I had an international flight and asked them to come between 11:30 and 12:30 to fix the issue. They didn't come until 2:30 pm and I should have chosen between missing international flight and having mold and water running in the house. I called them around 50 times between 12:30 and 2:30 pm and they were saying the plumber comes but no one showed up until 2:30 pm when I left the house. They will see a lawsuit for their poor work soon.

Jonathan M.

2/28/2014

James is the man! I just moved into a new place and had a clog deep in the pipes. I tried to fix it myself since I was worried about so called professionals. But when I couldn't fix it myself I called a family friend and they recommended Vango. James quickly identified the where he thought the location of the clog was. He was right and was able to remove the clog quickly. Definitely recommend Vango and would recommend asking for James.

Paul P.

2/15/2014

Technician Paul came on time, got the drain unplugged and cleaned up the entire sink, under sink and the kitchen floor. Did a great job and gave a 90 day warranty if it clogs up again

Tara S.

6/15/2017

The people are what makes this company fantastic. From the sympathetic person who answered my plea for help, to the estimator, to the two guys who did the work - all top notch!
Juan came out on a Friday and gave the problem a thorough going over. He not only checked the bathroom with the problem, he checked all around the outside of the house, the sump pump and clean out to make sure the problem was localized. He gave us what we considered a fair bid and suggested they come out on the following evening, Saturday.

We had been given the runaround by another company and had paid them a large sum of money for an estimate/NO work performed just two weeks prior for the same problem which the other tech said had resolved itself. I was NOT going to call them in again!

Rich and Carlos came out on a Saturday (no extra for the weekend work) and resolved the issue quickly and thoroughly. They were personable and knowledgeable and very respectful of our home and dogs. I will not have to think twice about who to call for the next emergency.

Marissa C.

09/06/2018 12:00:00 SA

This review is long overdue - Tom at Van Go Rooter is absolutely awesome! We have a small building we manage with a few units so don't have an in-house handyman, but Tom has officially become our go-to plumber. We initially met Tom for a small plumbing job when we started to see a leak in one of our tenants units. He came over right away and was able to quickly diagnose the issue. Since then, I have been on texting terms with Tom whenever we have an issue and he has even come over on his days off. Our building has pipes from the early 1900s and Tom has been able to fix many other projects including a massive project that included digging up concrete and a large part of our garage. Tom is reasonable, fair, responsive and always presents the different type of options before giving us his recommendation. Another positive thing to mention, is that Tom has told me that Van Go Rooter is a great company to work for and that they take care of their employees - this is great to hear and very important to me!

I totally trust Tom and we will continue using him for all our plumbing needs moving forward!

Drew B.

12/15/2021

Hi: John from VanGo Rooter came to our apartment unit today and did a great job of assessing and solving our kitchen sink/disposal/plumbing issues. I have had other plumbers come in recently but they were unable to troubleshoot as well as John was able to. I highly recommend John and VanGo!

Teresa P.

05/06/2023 12:00:00 SA

Very unprofessional, they were called unclogging the bathroom, they came and asked to break the wall, when the wall was broken, they came back again, looked at it and said will be able to fix it and never showed up. I waited for 2 hours and when contacted them again, they said they cannot fix it. The person that they sent knew he could not fix it but lied to me and said he will be back in 15 minutes, because he had to go get some tools.

Steve B.

1/14/2018

Had some back up issues in the past where another company dropped the ball. VanGo was great!

Dispatch was awesome, polite and thorough.

Tom (our technician) called quickly arrived within 10'minutes (super fast and at 9pm on a holiday weekend) Tom had a solution for our backed up plumbing system. Tom spoke to a third party on the phone- my Brother in law--to further elucidate the situation. My BIL works as a commercial contractor and was impressed with Toms no BS style and expertise. Great service with some dry humor to make a bad situation, go as smoothly as possible. I recommend VanGo in lieu of all similar companies on the peninsula. Got hosed by some local competition in the past. Now-when the time comes to redo our entire system-these guys will be the first ones I call.

Victor H.

11/01/2017 12:00:00 SA

Deejay came out to unclog our bathroom sink. called them in the morning and they were over in about 30mins. guess it wasn't a particularly busy day so it was really quick. came in and snaked the sink for a few minutes and the job was done. he was very nice, polite and was careful with his equipment. i live on the first floor of an apartment building and the way the plumbing is designed other units can get clogged from other peoples waste. he understood my issue, so i didn't have to eat the cost of other peoples waste.

Angela L.

07/01/2014 12:00:00 SA

Of all the plumbers I called, these guys were the only ones available same day. They were on time, professional, and gave me a few DIY tips doe the future! I worked with paul and he was great!

Chris L.

05/10/2014 12:00:00 SA

The evening before Mothers Day, Need to cook an early morning breakfast and my sink is clogged in the kitchen . . . every plumber I called was busy or no longer working. I am screwed . . . who you gonna call??? VANGO ROOTER!!!!

These guys saved me! Called late in the afternoon and they set me up with Ronnie who literally showed up at my door in 20 minutes! Talk about service!

Ronnie analyzed and fixed my clog fast and efficiently. He also cleaned up which i thought was very thoughtful. These guys are legit and Ronnie is the man, he explained the whole process to me and what to look out for in the future. I just found my new plumber. Thanks guys, great work!

Jay J.

11/18/2016

I've been helped by Ace Yumang twice now with low water pressure and replacing old leaky pipes. Professional attitude and knowledge...and even a bit of maintenance lessons so I can help myself fix minor issues. Definitely first on my list if ever I needed future help. Recommend.

Daniel T.

01/08/2016 12:00:00 SA

Eddie went above and beyond in figuring out the problem and getting everything cleaned up. Great service!

Onassis C.

10/27/2016

I had an emergency leak in my bathroom sink and I immediately thought of Vango Rooters didn't think they have anyone here in Sacramento Ca. The service was great Conrad was on time and I appreciate him explaining to me what caused the problem, I totally recommend Vango Rooter for the fast and reliable service. No more worries, thanks again Vango Rooters and to Conrad for the great service.

Jeff M.

12/27/2019

Ricky was great! We had a broken pipe in a crawl space on the weekend before Christmas that had leaked water everywhere. Three plumbers had already said it was too difficult or just ignored the call. But Ricky came right away, found a company to clean up the mess and sewer smell, and then came back and replaced several pipes as soon as he could get parts. We were very happy to work with him.

Mridul A.

12/26/2018

They stand to their commitment. I had a kitchen drain clogging and the team at VanGo Rooter was very professional, clean and on time to fix the issue.
There was only one change that the appointment was moved from morning to evening due to they being running late at another work site, but they kept me informed throughout the day, and the person who was coming gave me 2 calls one almost 90 mins before coming ,and another one 20 mins before.
He came, looked at the thing and went into action right away, and fixed the issue. Their team is great and professional.
and forgot to say, it was a Saturday, and they kept their promise of coming and fixing .

Gabriel S.

03/12/2018 12:00:00 SA

Carlos was my plumber. Came in for a quote to seal my gas lines. He told me everything he was going to do clearly and gave an honest price as compared to some other companies I got quotes from. No issues. Recommend vango.

Kristin K.

10/12/2022 12:00:00 SA

I don't usually leave any reviews, never mind negative ones, but this place deserves it! I have a plumbing issue, so I called and made an appointment with Deejay. I took the day off of work. A mere hour before he was supposed to show up, I get a call that he can't make it and won't be available again for a few days. Deejay showed up to the rescheduled appointment but was unable to definitively diagnose the cause. He did suggest a very expensive fix to be done on a later date, which would probably actually be completed by Eric(sp?). I asked him to tell people at Van Go what was going on so we could order parts, etc. I never heard from them. Almost a week later I made an appointment with Eric for a 2nd opinion. After leaving work early, and half an hour AFTER the appointment window started, I called Van Go and was told Eric had a family emergency and couldn't make the appointment. I rescheduled. On the day of the rescheduled appointment, Eric apparently showed up 4.5 hours early and I got a call at work saying he was waiting to be let in. Obviously I couldn't do that since I was at work! I requested he visit when he was scheduled to arrive and was told he couldn't. When I suggested the same time another day I was told he couldn't again. I made 4 different appointments and a Van Go plumber only showed up for 1 of them! Avoid this place!

Daniel K.

4/29/2020

I was very impressed by the level of expertise that our plumber, Tom, had. He was very thorough and extremely fast. He was able to install new pipes for our downstairs kitchen as well as new gas lines in just a day. It's very rare that you get someone from the company that has 20 years plus of experience doing plumbing in the city. It really just puts you at ease knowing that the job was done right. Great customer relations and great professionalism. Job well done.

Sasha C.

1/28/2017

I was in search for the lowest possible estimate to have my pipe replaced (which had collapsed) and ended up going with Van Go. I am so glad I did! Not only were they the most affordable plumbing company, but they got the job done with excellent customer service. Van Go understands the permit process, codes, and fees of SSF and knows the various inspectors. Eddie, my plumber made the extra special effort to keep me in loop of what was happening with the work on my pipe. If you are in search for a plumber and you reside in South San Francisco, I recommend you call Van Go.

Neilliza S.

10/01/2018 12:00:00 SA

Our Water heater broke, because it's pretty old. We got a call back from Tom right away (even though it was Sunday) and my husband spoke with Tom and felt right about it. Tom came the next day and installed our new water heater the same day he came and fast. (Price is great also compared to others). My husband said Tom was great and he did an excellent job and VanGo Rooter deserves a 5 Star review. I'm so happy to be able to shower with warm water again. Thank you!!!

Josh T.

12/08/2016 12:00:00 SA

Such wonderful people to deal with. It was nearly midnight when I called. The lady on the phone seemed genuinely concerned, and she acted immediately to help me out. Juan came over in about twenty minutes, and solved our plumbing emergency, working diligently until 1:30 am. What more can one ask for? These guys are great.

Tina A.

2/23/2017

Rich Caylao is the best!!!! He saved me in an emergency at 4 am where my apartment was going to flood when no other plumber would answer their phone. And he's really smart at figuring out how to fix nonstandard equipment on the fly and also kind enough to follow up later to ensure everything is working. 10 stars!!!

Guanzhou Z.

10/11/2019 12:00:00 SA

We had our kitchen sink clogged and made an appointment at 6-7pm. Andrew arrived at 5:30 and was very friendly from the beginning. He solved the problem very efficiently and did an excellent job! We also had a good chat while he was here. He is very knowledgeable about his job and also a very friendly person. Definitely going to recommend him and this company to my friends in the future.

R M.

3/31/2014

This is as good as it gets for an on call plumbing service. Ronnie was A+ very professional, nice and felt comfortable having him do the work. Having someone come to the house on call without having seen them is one thing, having them go into your main bathroom and see everything is another thing. He was strictly business, and friendly, didn't feel invaded or like I let a stranger at home.

I hope they keep good plumbers like him in the future in case I need service and he's not available. He also knew what he was doing, did the job right, and was on time. Will recommended.

Neil T.

9/13/2013

It is too bad that there is not a negative star system. This company charges a very high rate, and does poor workmanship.

Natasha-Jade G.

9/16/2016

Same day service -- great attitude; found it important to educate me on the issue too.
Highly recommended.