LiveGreen Plumbing Services

I purchased a new toilet and luckily Home Depot was able to provide me installation services by LiveGreen Plumbing. The plumber that they sent was punctual, professional and courteous. I was so impressed with Carlos Lemous's work I decided to replace another toilet (total 2), kitchen disposal, and bathroom faucet.
My experience was the same the second time he came to complete the additional work.
I have also recommended him to my sister-in-law who lives in Virginia. She has asked for him by name as well.
Excellent work Carlos.
I would only recommend GOOD, HONEST and PROFESSIONAL work. I have had many bad experiences and would only do this as a courtesy to others looking for reliable plumbing services.

It took some time to connect for the repair appointment. After three times, a charm, we had an evening appointment.The tech came in and repaired the garbage disposal in a matter of minutes. Overall, good service.

I had my water heater installed.  The service by the tech, Pablo, was really awesome.  Coordinating took a little bit for a response.  Due to some basement work, I needed the water heater removal to be on a different day. The scheduling department doesn't respond back that they could split the appointments, even if i I paid extra.  I ended up having to get a different company to do the removal,  but then was charged the original quoted price by the company. It would be 3 stars, but Pablo's work looked so much like art. It makes me want to polish my water pipes. He even made helpful suggestions like getting a pressure reducing valve on the city's incoming water to help protect the water heater and pipes. He told me about how to maintain the water heater over time. Great tech.

Had two issues - leaking water heater and a shower stoppage that I put a request to fix through my home warranty on 12/23. After multiple calls, no one responded to my requests and voicemails to actually come and look at the issues. Finally, they came out on 1/10 and the technician immediately dismissed the water heater saying it was too small of a space for him to fix and I had to hire someone to remove the furnace so he could have access to the water heater. Before I had this home warranty, we had other plumbing companies in the same utility closet without any issue so it seemed like he just didn't want to deal with a smaller space.

The stoppage issue he refused to look at saying it wasn't on the work order. I called the home warranty so they could confirm that the stoppage was on the work order, but the technician didn't want to wait and just left. Then Live Green marked both jobs as complete with the home warranty. I had to reopen both issues on 1/16 - and again called over and over again to try to get them to finally fix the issues. Finally it's 2/5 and the home warranty had to put two calls in themselves and we have a date for 2/7 when they presumably will fix the issues. Will update with hopefully a better review then.

Livegreen Plumbing came by Friday morning IAW the contract with my home warranty to troubleshoot my faulty hot water heater. All they did was take pictures of the water heater and come back upstairs. They did no troubleshooting. They then told me the warranty company would do nothing since the water heater is still producing luke warm water. They then told me their company could replace the water heater for $1600-1700 if I wanted to pay them. They stated the parts to fix it were hard to find and probably too expensive. They cited this as another reason it would not be covered. I told them I could not afford that and would be contacting the warranty company. They asked for my deductible and left. I have an additional witness to all of this.

On Monday Livegreen Plumbing left a message for me. I called and they told me they were going to send a report to the home warranty company stating the water heater was working and preventive maintenance was not covered.

I contacted the home warranty company. They put me on hold and contacted Livegreen Plumbing and they told him they had never been in my home yet. I do have them on video showing up and entering/exiting the house on Friday.  I told the home warranty company Live Green lied and I had the receipt and footage.

Live Green Plumbing did not only not troubleshoot the hot water heater, they tried to bypass the warranty company and sell me a new one on the side while lying about whether it was covered or not, and then they stated they had never been here despite taking my money and being on video.  The company has fraudulent business practices and should never be used.  The have an F rating with the Better Business Bureau.

Gas Hot Water Heater not Working:

I have dealt with shady companies, but this was the worst. It really has me questioning my home warranty service company, Sears.

For one, you have to pay over the phone the deductible fee like you are on OnlyFans or something. I knew this was a bad sign from the start, but I figured times have changed. I paid the fee, no problem, and the technician comes over.

Within 20 minutes, technician easily fixed the burner assembly by replacing the thermocouple (something I suspected was the issue when looking online). The technician calls and asks if it was still working. I checked, and it was still working that day. Two days later, it stops working.  

The company sends to Sears a $3,000+ laundry list of repair items to replace the gas water heater including a chimney liner for $1,500. Sears then tells me they will cover all but $2,800. I then proceed to speak to Sears, and try to speak to LiveGreen. You can ONLY speak to the receptionist, and not the owner or the technician assigned to the repair job. They never called back to discuss the prices or assess alternatives.

After 10 days, I called Sears to get another vendor. They tell me that they CANNOT assign the work to another vendor. I then ask for the check to replace and repair the water heater myself. All of a sudden, they assign the work to another vendor.

They are terrible at picking up.
They will scam you into purchasing stuff you do not need.

STAY VERY  FAR AWAY

When we first, called them they gave great service. Called them for a garbage disposal. The technician was AWESOME,  the disposal had problems. Called backbto my warranty company, was assigned a number. Called the company, no response. Left voice mail 26th december twice, then twice on the 28th, and twice on the 29th. Still no response. They have failed the customer at this point. Even called the technician he sent a message over to them and they still have not replied to the customer. I am suggesting that my warranty company removes them from their list.

Livegreen Plumbing Services hooked me up!! I had an emergency water pipe that had a hole in it and these brothers made sure everything was fixed. My homeowners insurance and home warranty covered NOTHING but Bakri ( one of the owners) worked with me. He made sure that the work they did was done with the cheapest option, even though that meant more labor. I am grateful for this wonderful black owned business. Not only does this company do plumbing they also train people and set them up with jobs! If you are in need of any kind of plumbing services, please contact them!!

One star is way more than this company deserves because I think that they are a complete and total fraud. From my experience and combined with other reviews, it is clear that this company will not work with anyone who comes to them through a warranty company.  They will simply take your service fee and you will never see them again.  

They came out, did a diagnosis, said we needed a new part, said they ordered it and then no more communication after that. Every time we called, if we got someone, we were given the run around and told that they were waiting for the part, but they could never tell us when the part would arrive.  We played phone tag with them for about a month before we got the warranty company to switch to another plumbing company.

If you have to work through a warranty company and this is the company they choose to complete your work, please ask them to send someone else because there is a very likely possibility that they will simply take the service fee and never return.

I was told the technician would be told to call me when he arrived so I could provide him with the correct door since I live in a multi unit home, I walked down the street for a few minutes of fresh air and upon my return to my home I had this hang tag on my housemates door and no call from a technician. I specifically told the receptionist that they had to call me because our front door is out of sight...I'm beyond frustrated as I've been home all afternoon waiting for them to repair my sink and disposal issue. So unprofessional.

Update: they never returned my voicemails and upon my calling them back to see why they hadn't returned my calls I was lied to saying they left me a voicemail (no voicemail on my phone) and then told it would be 3-4 days before they could address the issue because their technicians were all booked. It would have been nice had they owned up to their own failures and just gotten someone out here.

My warranty company Total Protect sent LiveGreen Plumbing to my house on 8/7 (Friday) because I told them I had no hot water and water was leaking on my floor.  The tech from LiveGreen (Dennell) came and ran his hand down my main water pipe and asked me why I thought it was the water heater. My conclusion was I have no hot water.  I'm not a plumber but he told me it would be 8/10 (Monday) before the company would get the report and get back to me.  They told company there was rust and corrosion but there inwas none on the water heater because it is two years old. Needless to say I had another company replace part of pipe that was leaking.  I don't understand why he did not tell me not water heater.  Thirteen days later another company came and ten minutes later I have hot water.  They will not be doing any more work for me in the future.

Oh please Home Depot stop using these people! Very unprofessional! There was so much inconsistency! They aren't knowledgeable! If it's not a plain install and go they cannot fix!

We were directed to this company through our landlord's home warranty. Something was wrong with our water heater and turned out it needed a replacement part. Our tech said his boss would be in touch with us to let us know when the part would be available. We heard back a couple of days later just telling us that they were still waiting to find out.

So we went a week without hot water. Then we were out of town for a week on a planned vacation. When we came back, I called the company and the person on the phone said she would call back once she found out what the status on the part was. She didn't call back, so later that afternoon I followed up and the person I talked to that time (not the same as who I had talked to earlier that morning) said she would find out and call me back the next day with the info. She also did not call me back. When I called to follow up the next day (around late afternoon), the company did not answer the phone. I called the tech and he just said The part has been ordered, but you need to call the company for more information.

Pretty annoyed at this point, I updated our landlord and he somehow got through to them after about 24 hours with a different phone number than what we had and found out the part was on back-order. No one from the company thought to tell us this or keep us updated at all -- for two weeks. And while the women who answered the phone earlier in the week were extremely nice and sounded like they would be helpful, they never did what they said they would do which is call us back with some kind of update.

Thank goodness our landlord just changed out the water heater completely so we didn't have to wait for a new part and/or deal with LiveGreen.

I purchased a toilet from Home Depot and was happy that they offered installation services provided by Livegreen plumbing services.  First let me start off by saying everyone from the customer service representative to the plumbers were awesome. Carlos and Gene were very professional. It didn't take them no time to install my new toilet. Thank you Carlos and Gene I love my new toilet.

So,Back in January had this company come out to my home through a warranty after paying them nearly 3000 dollars with a year warranty repair is still not complete. Currently there is water leaking again in my basement and my children are potentially are going to be exposed to mold. They missed 3 scheduled appointments to make corrective  repairs and will not return any of my calls. I had the floors and walls repaired after they finished the job now as a result of water damaged the walls and floor will have to be replaced again. I can no longer use my washer... so look at the pictures what happens when wash.

I had a friend waiting at my place for an installation as I would be out of town, and wouldn't have access to my mobile during that time.  I provided specific instructions to contact my friend at the alternate number upon arrive.  Fast forward to appointment day and friend says no call no show, wth!  How can I even rate your service if you don't show up.

Live Green Plumbing are crooks. They were assigned to replace hot water circulatory pump by my home warranty company HMS. HMS authorized them to replace the old pump with a new one in March 2020. I was suspicious when the technician arrived with a new pump in a plastic bag instead of original box that pump comes in. Sure enough the never worked as expected. When complained the technician tried to fool me by showing hot water coming through the tap. Any fool knows that if you run the tap long enough, hot water will come nd will not recede for a little while. Once it cools down again one has to waste cold water till it shows up. The definition of circulator pump is hot water on demand. They notified HMS that they checked out the pump and its fine Of-course, HMS listen to these crooks not customers.

I was referred to LiveGreen Plumbing Services by AHS to fix my garbage disposal. The plumber, Carlos called me before his arrival to get an idea of what my issue was with the garbage disposal and to see what model was needed to be replaced. He arrived at the appointment and replaced the garbage disposal with in seconds. Carol's was very informative in answering my questions about the average life span of a garbage disposal and how sometime the disposal may get jammed. I really appreciated Leon, the company's rep conducting a follow up call  to insure my services were completed to my liking. Thank you LiveGreen for my making my experience a smooth one!

This place is an absolute JOKE - DO NOT USE THEM.  The service technician came out for a shower that only put out hot water.  They said the part that was broken could not be replaced and the whole unit needed to be replace. Fine.... I paid up front.. oh.. they never came back.... I called.. and called.. and called.. and nothing.  They are a rip off and don't follow through!  I wish I could give them a negative review.

LiveGreen was contracted on a warranty job at my home in March. After cutting two giant holes in the ceiling, they diagnosed the cause of a leak as an issue with caulking the shower escutcheon plate. They did not do the caulking to confirm that this was the problem. They did not touch the plate or any fixtures at all. I found, after very little effort, that the escutcheon plate had a built-in seal that had broken - and reaplaced the entire thing myself. The plumbler didn't check any of this. So - they collected the deductible from me and left. Months later (August now) they still hadn't given the invoice to the warranty company. I had call for weeks to get them to do their part.

Best yet - they told the warranty company that the two giant holes they put in my ceiling were consequential damage - and the leak was my fault. Warranty company then refused to cover the drywall repair. The lack of effort and responsibility are disgusting. Avoid at all costs.

PLEASE PLEASE PLEASE DO NOT HIRE, DON'T EVEN THINK ABOUT HIRING. UNQUALIFIED SERVICE PROVIDERS. Slow moving (when they knew I had an emergency at my DC property) and completely wasted my time while my neighbor's walls and floors were getting ruined due to a leak in my unit. The inept plumber told me I needed to have the DC Water Dept. shut down the water at the street level when it wasn't at all needed. Totally clueless. He couldn't even get on the schedule to come back to fix it within two days. Hired someone else and they arrived within an hour and fixed it within three hours. GO ELSEWHERE! I wish I could give them zero stars.

PLEASE DO NOT HIRE. This was such a terrible experience and Live Green unnecessarily cost my neighbor an extra couple thousand dollars by their ineptitude.

Livegreen (Carlos) showed up when they said they would.  The project took about 2 1/2 hours.  He was very professional and knew what he was doing.  He installed two toilets, and added a value to easily shut off the water.  I would recommend Carlos/Livegreen to support any plumbing job I had.

John M

This company was selected by my landlord's American Home Shield warranty service.  

Difficult to schedule the work: LiveGreen phoned repeatedly asking to change appointment times and dates, including -- on one occasion -- on the day of the appointment.  When I left voicemails asking for a call to confirm the scheduling, my calls were not returned.

Not punctual: They would set 3-hour appointment windows, with the technician arriving late on both occasions (blaming traffic and lack of parking).  Very unprofessional and disrespectful scheduling practices, though the technician was pleasant and respectful (not his fault).

Poor communication: despite my instructions that LiveGreen organize all repair authorizations and billing directly with my landlord (the homeowner and holder of the warranty), they attempted to use me as their message service, rather than speaking with the homeowner.  I had to repeatedly remind LiveGreen that I was not able to authorize work.

I agree with Assistant F. (2/19) this company came out to repair a plumbing problem over a month ago and then said they needed a part and I haven't seem them since. Just called again and someone is suppose to come out today....yeah right!!!

LiveGreen was assigned to a claim I filed through 2-10 (a Home Warranty Company) for a clogged sink drain.

It was very easy to schedule an appointment, LiveGreen did need to arrange a reschedule but they called me right away and found another time that worked.

Lloyd was the Plumber assigned to my Work Order, he showed up during the quoted time frame and also called to let me know when he was on his way with an ETA.

Lloyd showed up in uniform, was courteous, and clearly knew what he was doing. He put on foot protection over his boots before coming into the house and he laid down drop clothes near the entrance and in the work area.

He worked quickly w/o rushing and took time to explain what he was doing. He also asked if I had any other plumbing related questions and took the time to answer them.

Overall I had a positive experience and would call the company again for future clogged drains or plumbing issues.

This company is HORRIBLE!!!!!!!!!! If I could post negative 5 stars I would.  My home warranty company directed me to this company to fix my hot water heater TWO MONTHS AGO!!! And to date I am still waiting for the part to come in.  I have been boiling water to bathe, wash dishes and have resorted to washing my clothes in cold water.  Absolutely ridiculous!!!!

I was extremely pleased with all of my interaction with LiveGreen Plumbing Services- both the office and the work in my home.  The office called my back very quickly when I needed assistance on multiple plumbing issues and the technician- Kelvin- was prompt, friendly and did excellent work.  He did research on what was covered under my home warranty (2-10) before he even arrived at my home.   He fixed the issues that could be fixed and the office sent an estimate on the one out of pocket issue that required a second trip.  I think that the thing that sets Kelvin apart is that you can tell that he cares about doing things correctly and he goes above & beyond to make that happen. You can tell when someone is doing the minimum & just phoning it in and that is NOT the case here.  THANK YOU Kelvin, I can't think of a reason not to call LiveGreen in the future and request him specifically.

My home warranty service dispatch LiveGreen to my house again today.  I had a wax seal around my toilet replaced last September.  Every since the installation, my toilet was loose and I had to retighten the screws.  Last week my toilet was so loose that I actually lifted it off the floor.  As it appears, my flange was broken and it caused my toilet to be unleveled.  When the technician first arrived, he thought he could fix it until he removed the toilet and found the flange broken.  Since he needed help with this type of repair, he called the company for assistance.  The technician was able to repair my toilet and I am very grateful for their help!
Many thanks to these guys!

Live green Plumbing was contacted via my landlords home warranty company to fix a broken handle and a toilet tank and a broken diverter valve in a bath/shower. The plumber arrived, assessed the situation, and stated it would take 30 days for the part. On what planet does it take 30 days for a part? They never contacted me by phone to notify me the part has arrived, but, instead sent me an email which I did not get until 2 to 3 months later. After nine months we finally went to another company

Was referred to this company through my home warranty. Lloyd was great!  He called when he was on the way, arrived promptly and fixed our leaky faucet. He was professional, informative, and attentive. I would definitely recommend this company!!

Found live green to be very professional and knowledgeable, in particular our plumber Thomas Pettit. We would strongly recommend them.

I am the first to get on a company when they stink, but I also love writing reviews for great service. My experience with LiveGreen should be an example for all other home service companies.

I discovered a leak in my basement ceiling on Sunday night. I called my home warranty company (2-10) on Monday morning. Within an hour of opening a work order with 2-10, someone from LiveGreen called. They didn't have someone available immediately, but promised someone the following day. The repair person was a bit late, but when I called the service desk, Keisha called to get an exact ETA. I would have preferred a proactive call, but that never happens. I did get a call and an email when the plumber was on his way.

When they arrived, the identified the source of the leak quickly. They were super polite, wore bootsies over their work boots, and showed me where the leak was. They showed me the repair, and they also called 2-10 to request a drywall person. Afterward, I received emailed receipts and before / after pics attached to the work order.

Was arranged through home warranty company.  It took 3 days of answering machines before I could reach them.  When the tech arrived, he told the renter that he did not have the parts to fix the simple toilet rod issue and immediately left.  He on the other hand told the warranty company that the damage was preexisting and should not be covered.  I called another licensed plumber and he replaced the broken rod which cost $4 at home depot.  I believe Livegreen showed up only for the trade fee.  The home warranty company has been informed of the shady visit and they refunded me the trade fee.  Thanks to Livegreen, I'm able to appreciate real professional plumbers.

These guys are so dishonest, DO NOT USE THEM!  They were recommended by our home warranty service to come fix our water heater. They wanted to charge us $1100 to change out a $30 part. I was talked down to by the technician. They were rude and unprofessional.

It has been two months at the time of this writing that my bathroom faucet leak is still not fixed. Three attempts with the wrong part. The last update is that the part has to come from Germany, what a bunch of bull! I understand that my faucet is not builder grade but still. Incompetency is to the limit. Promises not kept. Got them through Home Warranty company. Definitely will look into changing my ways of getting things done.

I was referred to this company thru my home warranty bc my garbage disposal was malfunctioning. The technician arrived on time and was very professional. I like the fact that he wore shoe covers. This is something I believe all service providers should do prior to entering a customer's home. I would highly recommend their services.

I have a home warranty company, I was referred to LiveGreen Plumbing Services.  Initially I had another company who couldn't figure out why my hot water wouldn't work. This went on for three weeks with the other company guessing. Darius came out and figured out what the problem was in less than 10 minuets. Needless to say I was very impressed with that.  He was very professional and got the job done. I spoke to Keisha at the office and she was professional, she was able to have the technician come out same day. I will be using this company for future needs. Thanks for your help :-)

Kelvin and Pablo were great. Super professional, worked fast, and were generally very pleasant (in contrast to many plumbing companies I've worked with in DC). I had a faulty mixing valve in my shower and they were able to diagnose it when others couldn't. My only complaint is that there were some mix ups with the parts department and it took multiple attempts to schedule the follow up visit. I would happily work with them again.

I was connected to LiveGreen by my home warranty.

They never responded to a phone call or an email. The home warranty company tried to contact them. They said that LiveGreen also never got back to them.

I don't know how plumbers who don't answer phone calls or emails or contacts from the people who refer them business. But these people clearly are not professional.

UPDATE: I got a phone call 3 days after I posted this and 10 days after I first emailed and called LiveGreen. I asked why it took them so long and they said that they were busy. Fortunately, FlowRight responded to a call within 24 hours, appeared at my house in another 24 hours, and fixed everything. Good service, unlike LiveGreen.

They canceled an appointment which is a huge no-no. I ended up fixing  the problem myself, but didn't realize I fixed it. I was too scared to run the dishwasher, because it flooded last time. But apparently I had fixed it. When he showed up, there was nothing to fix.

But you guys still reported to AHSwarranty that you performed a repair, which is dishonest.

In a separate appointment, you fixed my bathtub spout that fell off -- but it's still leaky as hell. It's constantly dripping. Not a good job.

I submitted a request for my kitchen faucet be fixed through my home warranty and they scheduled my appointment with LiveGreen.

The technicians were prompt professional and Super fast with everything.
I will definitely use them for any future jobs needed for my house .

Recommend looking for a more professional and qualified plumber. We had a simple kitchen sink stoppage. It took us about 24 hours to get someone on the phone, and finally when we did it took another few days for a dispatch. Finally the tech arrived, and had me immediately sign a waiver that absolved the company of any damage done before he could perform work. Then finally after 5 short minutes claimed that it was only a problem that could be fixed via Hydrojet. He then spent 20 minutes convincing our home warranty company that this was not normal wear and tear and that he could not complete the service.

Finally a different plumber came and was able to fix the stoppage using the exact same tool. It turned out to be a routine buildup (house is +75 years old).

In summary, if you are looking for a professional that is willing to help and do actual work, you should call somebody else.

Just had Greg and Mike show up to help with a clog.  They were very professional and courteous, and mad the job look easy.  Great work!!!
They called about 30 minutes out to let us know they were coming, worked out really well.  Thank you for you good work.

This company is so unprofessional.  I was assigned this company by HMS.  We had an appointment on Monday morning.  On Monday morning, I receive a call from Keysha that two plumbers had called out and could we reschedule for the next morning.  I said sure if I were first in a 8-11am window.  She assigned me Darius and said that I was his only appointment.  I stood outside from 8-9:30am and no one showed.  I left.  I  tried to call this company several times from 8-930am.  I finally get a hold of Keysha after 930am as I am driving away.  She said she does not know where Darius is and is surprised that he has not shown.  She tracks him down and I am told he will arrive shortly.  After 10am, I receive a call from a 3rd person asking for payment even before Darius the plumber has entered the house or done any work.  In almost 10 years of being a customer at HMS across 3 homes, I have never had a vendor ask for payment by phone ahead of service.  I rescheduled rather than sample any more of their service.  I would not recommend any dealing with this company.

I've been meaning to write this review for a while. Great service. Experience could not of been better. Roger A. was extremely knowledgeable and able to show me the issues with our kitchen plumbing and facet. He was able to fix the plumbing issue that same morning. Would call him again if we hadn't moved to CA! : )

Fast dependable and reliable service.  Thank you so much Charles and Demell for removing the stoppage of my kitchen sink.  Being without a sink for 4 days and I placed the service call Wednesday night and received a call for service the following morning.  

Very grateful!

S. Cherry

Katrina, Katrina, Katrina provided A1 customer service.  During my hardship of plumbing issues she provided a positively bright light.  Nelson was professional amd informative.  Thank you LIVE GREEN for great service.

James came to our house after we were experiencing hot water issues. I showed him to the hot water heater and within minutes he was able to diagnose the problem and fix it. He. Was. A. Lifesaver!!!

Upon arriving he was very professional and even took the time to teach me about the hot water heater in case we have the same issue in the future. Thank you James, I will be sure to recommend you to anyone looking for service!

Date of service: September 18, 2015

Issue: Hot water heater was shutting down due to a faulty control valve.

LiveGreen saved the day after coming behind another plumbing company showed up late & didn't do anything but put their company sticker on the water heater.  After reporting the incident to the warranty company and requesting service from another plumbing company, LiveGreen was referred.  

LiveGreen was professional and efficient from customer service, to proper diagnosis and prompt completion of service.  Gideon was the tech that had the sense to contact the manufacturer and confirm his suspicion of what was going on.  The manufacturer confirmed an issue with the control valve and mailed out a new part.  Once I received the new part, I called LiveGreen to get back on their schedule.  Keisha in customer service was able to get me on schedule for my preferred day which was very convenient.  

On the day of repair, a different Live Green tech (Roger A.) was sent out.  Roger called and let me know his estimated arrival time which was very helpful.  My experience was great with this company.  Roger was professional, polite and expeditious.  When Roger informed me that he needed to drain the water tank, I was concerned and asked if I should put something on the carpet.  He assured me that it wasn't necessary and he was right.  Roger took care not to leave any water in or around the tank, carpet or around the outside door.  Instead, he drained the water away from the home. Roger kept me informed of what he was doing as he worked. He was in and out within 30 minutes but not before being sure that my water heater was working as it should before he left.  

I would definitely recommend this company.

Satisfied Customer

A COMPLETE RIP-OFF! I encountered LiveGreen as result of a backed-up toilet claim through my warranty company. The entire experience was terrible! First, Carlos showed up and assessed the situation. He suggested installing an outlet on the main sewer pipe for $500, so that the warranty company would pay for the snaking and any future drain stoppages. We paid the $500 and he tried to snake the line, but the toilet was still stopped up. He then attempted to snake from the toilet, which I suggested in the first place. However,  that cost another $550 because he had to pull the toilet. After two hours, he was able to get the toilet unstopped. Based on the stuff he pulled from the drain he suggested that we camera the line because there was a possible break in the line. TWO DAYS LATER, the same toilet stopped up again! The manager wanted to charge us $500 to camera the line, but I was able to get him to agree to snake the line again for free. The tech, Donnell, showed up 1 hour outside of the time range and had a nasty attitude. He refused to snake the line, claiming that the line was charged and sewage would spill onto the floor. So we rescheduled, but the next technician was 2 hours late. I canceled the service and called my normal plumber, who snaked the line one time for $450 and removed everything from the sewer line. There was no need to camera the line and no sewage spilled out of the toilet. I wish I had read these reviews before I allowed this company to perform work for me. They are a RIP-OFF.

The plumber (Thomas) was great.  The problem for me was the total lack of communication.

A leak from our hot water heater led our home warranty company to assign LiveGreen to be the company to diagnose and fix the issue.  I called to make an appointment Sunday night, but could not get through-- not even to voice mail.  I was getting a busy signal or a disconnected signal.

When I called on Monday at 8:15 I was able to get through instantly and schedule an appointment.  Thomas came out two days later and diagnosed the problem.  The warranty company approved of a new water heater the same day.  Then I heard nothing from the company for a week and 2 days.  Nor could I get through to them.  Even during normal business hours, I got the same busy signal over and over.  I did not get any replies to e-mail.  

I called my warranty company and had them attempt to get through.  It took them more than 24 hours to finally reach someone who told me I was scheduled for two days later.  After 12 days, I finally have hot water again.  

The repairs themselves were done well from what I can tell, but the lack of communication from the office would make me never want to use this company ever again for anything.

Michael and Charles made this an amazing experience for me.  I'm used to hearing that plumbing is expensive and difficult,  but they came when they said they would, explained what needed to be done, and took additional steps to complete the job, when they could have moved on to the next customer in the queue.

I'm very appreciative because my issue involved the sump pump, and it poured down raining right as they were completing the job.

Thanks Michael and Charles for your calming spirits,  and thanks to Keisha for ensuring that they made it in a timely manner.

You are now in my toolbox of experts!!!

Eric Dorsey
Upper Marlboro

I am unsure of where to start. I have had issues with the installation of my hot water heater since the day it was installed. I never thought a company could be so uncaring, inconsiderate, an unprofessional. I regret ever using this company. I am so upset. My hot water heater they installed failed inspection from WSSC. Afterwards, it proceeded to leak puddles of water unto the laundry room floor. I never experienced any issues with my old hot water heater and only replaced it because it was the original. I am now waiting for the technician to come service my hot water heater that is pooling water in my laundry room. The window was 2-5 pm. It is now 5:11 pm and no one has arrived nor called. They will not answer my calls. I do not know whether I need to lawyer up at this time. I feel I am dealing with pure wickedness. I pray this passes soon. Let me say again I regret having used this company. You live and you learn.

Had a leak in the drain pipe in the basement utility room.  Our Home Warranty assigned Live Green to fix the problem.  Their front office/dispatch was very helpful and friendly.  They set up an appointment for Sat but then called to change due to a medical emergency with the technician (Roger).  I like their dispatch and how they kept me up to date on the schedule, arrival, etc. through emails.

Live Green sent Eric and Shawn today. They immediately diagnosed the problem, went to the local Home Depot to get a couple of things, and fixed the leak in no time.  Both Shawn and Eric were very professional, calm, polite, focused, and did not try to sell me optional stuff (very much appreciated!).  

Total experience was very pleasant/positive: no hassle, fixed the problem, kept me up to date on status, and besst of all: just paid the deductible as the Home Warranty covered everything else.

Thank you!

Old review: Wish I could review the work of this unprofessional company. Unfortunately they did a no call, no show on my appointment day. Aside from how inconsiderate this is considering that I took off work today, it also says that this is a unreliable company.

Updated: I originally gave this company 1 Star because of the above. HOWEVER, I received a call later on by their plumbing technician who explained that he was running late due to another job and needing to pick up my part. This was well after my time slot had passed and I posted the initial review.

With that being said, the technician was very apologetic and thought that I received a call from the office. Regardless of who's at fault, ultimately the issue was fixed and the technician had outstanding customer service. So because of their technician, I gave this company a 4 Star rating.

This company was sent out by our home warranty company to work on a leak in our shower. The plumber barely even looked at the shower, and instead went to see how our water pressure looked. He returned saying our water pressure was too high, and we didn't have a water pressure valve, which meant the home warranty company would not cover the charges. We still had to pay the service fee, with no work being done. Then the plumber tried to convince us to hire him on the side because his company would charge us too much, and he would do it for half price, for all cash. He kept bringing it up over and over. We called our another plumber to come out, only to find everything the Livegreen plumber said was wrong. It turns out we DO have a water pressure valve, the Livegreen plumber just didn't even bother to look because he was trying to hustle for side work.

We had a wonderful experience with Nelson from Livegreen Plumbing. He was on time (and called when he was on his way), courteous, and efficient. He gave us a lot of great information about the plumbing in our house and fixed our issues right away. I thought he was awesome and we will definitely be calling LiveGreen again for our plumbing needs. Thanks Nelson!

Do NOT use this company. They are con-artists and liars.

The company came out to fix my kitchen faucet through a home warranty company. The technicians identified the leak and simply replaced a cartridge. They apparently have no idea what they are doing and installed the cartridge improperly. Now I have hot water coming out when I turn the cold water on and vice versa.

I explained to the technicians that the faucet was working improperly because it was not pivoting from side to side and they told me to my face that the faucet was working perfectly. I have proof that this was clearly not the case.

So I call the company to come back out to fix the issue because the faucet isn't working from side to side. They again tell me that it's functioning perfectly fine.

In between the time that the installed the cartridge improperly and NEVER fixed the issue of the faucet not functioning properly, they are refusing to fix the issue THEY created by improper installation without paying another service fee. Can you imagine someone coming to your house, creating an issue by improper installation, and then demand that YOU pay them again to come out to fix the issue they created????

DO NOT USE THIS COMPANY!

If I could give 0 stars, I would. They all need to go to a class in customer service. Why do they yell and speak over and on top of  their customers ? Completely disrespectful and unprofessional. On top of that their plumbers are a joke. 3 visits across 2 months and they tell me it's a mystery! Really, this company is horrible. They never call back after I leave messages and they don't follow up. Then they lie to me about calling my home warranty company. There are already reports to the Better Business Bureau and I will be making another report to them. Please do yourself a favor and find another plumber.

Another 5 star rating for this plumbing company.  Leaking disposal and running toilet issues.
1st I got phone calls and emails updating me on ETA, Thomas arrived and took care of both issues in a professional and friendly manner.   This company is truly paperless and everything is done via emails - from confirmations to service receipts with full explanation.  And  their phone staff knows how to handle a customer.  This is my 3rd experience with LiveGreen and they are definitely my go-to plumber !

Carlos And Pablo came out as scheduled and installed a new garbage disposal for us.  They were very professional and easy to work.  I would definitely use these guys in the future.

Quick, efficient, clean service! Amy did a great job communicating and promptly getting Gregory out to fix our kitchen sink garbage disposal. Gregory was professional, prepared and in and out in less than 30min. I would definitely recommend this company if you need a plumber.

If you want to deal with some real CROOKS, call LiveGreen Plumbing Services. Yes, I was referred to them by AHS. From day 1, they were trying to sell their packages. The company charges people for the services that are covered by AHS. That's why they avoid providing itemized invoice. Since Oct 2, I have been trying to receive an itemized invoice. They deny it. Kelvin, Bill & Katrina and all the rest are in the same team. Don't be fooled how nice they talk to you.

Was assigned LiveGreen by my home warranty company for leak under the sink. Carlos did a wonderful job, and his boss Bill was very cool (Bill didn't come; Carlos called him for some questions/issues). Highly recommend!

I was directed to them through American Home Shield, they came and took a very quick glance and told me I had to pay $400 out of my pocket to fix the problem. They said it is very unusual for the pipe to bust, but when I spoke to the local plumber it is very usual, because old pipes do bust due to the normal wear and tear. BUT, this livegreen plumbing services insisted it was not due to normal wear and tear without any explanation why?! They kept saying that is what they think and took the $100 initial fee. DO NOT USE this plumbing service ever!!

Greg was awesome! He came out on a Saturday and installed my garbage disposal and installed a new faucet. When the new faucet didn't fit the original hole in the granite, he did everything he could and made a special trip for a new tool just to get the job done and done right. Definitely appreciated his customer service and can do attitude, and would recommend Live Green again. They also matched a quote from another plumber on the install.

Roger and Jimmy were quick efficient and got the job done well! Our garbage disposal was broken and they quickly diagnosed that it was jammed and would need to be replaced. Thanks to our HMS home warranty the fix was completely covered!

Does online reputation matter? You bet. It falls under the category of Social Proof -- in other words, We look to the behavior of others to help guide our decisions. Case in point:

We had a flood resulting from a backed up pipe. Our home warranty company assigned it to 2 different plumbers (for quickest response).

Even though plumber #1 called us first, we went with plumber #2 (Live Green) WHICH MEANT WAITING AN EXTRA DAY before we could use 1/2 of our home's plumbing (including kitchen sink).

Why? Because Live Green has 4.5 stars on Yelp. You don't usually find that when dealing with your home warranty vendors.

Live Green Plumbing is a customer-centric company. They are selective about who they employ and I learned that they focus as much on customer experience as they do on technical training. Imagine that.

Tom was our plumber. He called ahead, he wore protective shoe coverings, he had a can-do attitude, he is experienced, he stayed until the job was complete around 6pm, and he demonstrated that he believes in his company & the experience they are intentional about creating for their customers.
Also, Nicole handled dispatch and was very helpful and polite.

This is NOT your average plumbing company.

Nelson the Plumber was very professional, informative, friendly, and efficient. I highly recommend this company and I will continue to utilize them for all my plumbing needs.

Aki and Andrew were amazing and made our whole experience great.

We have only owned our home for 3 months and bought the Home Warranty to protect plumbing and other items.

We discovered a problem in our downstairs bathroom and made a call to have it fixed. The first company arrived and only snaked the shower for about 3 minutes total and showed me the tip which he described as mud. He said he didn't have the right equipment to do any more work so he packed up and left. We thought he was going to file a report and the company would send the right guy out with the right equipment. NOPE. They never called and when we contacted them they were still not helping.

We called home warranty again and this time we asked for a second opinion and they scheduled Live Green.
Best move yet.

They scheduled our appt right away
They confirmed our appointment the day of arrival.
They arrived on time.
They wore covered shoes to protect our home.
They were polite and funny.
They showed us what the issues were.
They solved it within 15-20 minutes of arriving.
Both Aki and Andrew were knowledgeable and willing to educate us as to what was going wrong and how they fixed it.

Best experience by far. So happy we had Aki and Andrew visit and even though Andrew is a Dallas fan.....he fixed a Redskins fans plumbing. Hahahaha

Very good men.

Andy Seckler

Not sure why all the negative reviews on service calls via warranty company. Maybe it is more the warranty/insurance company. Brandon, just finished a service call at my residence He was punctual, polite, and efficient. Called 20 minutes in advance and was a few minutes early.

First of all, the technician  didn't even arrive during the call window of 10 to 1pm, it was closer to 2pm when he arrived, calling at 1:30 to let me know he was on his way. Not a terribly big deal, but something worth noting. (Interesting to note, I had an electrician coming during the 1pm to 5pm window, and he actually called to ask to come nearly, and had every single requested repair (about 7 of them)  finished and out the food (with a tip by 2:00)

The plumbing provider came to do an American Home Field warrantee repair for a number of items found in need of repair resulting from a presales home inspection. American Home Shield sells warrantee repair services to new homeowners to provide piece of mind for such items, but in this case the technician was lazy and did everything he could to get AHS to reject the repairs.
HE enters the house and asks to see all the items AHS prescreened to have repaired. He immediately started taking pictures. At the end, he asked to collect the $75.00 deductible, and then went out to sit in his truck.
Atone point I came out and heard him talking with AHS, seemingly making a case for one item as to being ineligible (later to find out I could have that item repaired if I paid him $360.
One item he declared ineligible was a turnoff valve. He said not normal wear and tear, yet when the inspector inspected it, he want to test close it and it snapped off with minimal pressure (and this is so stated in the report) . How is it want a required turn off valve is inspected, and breaks in the hands of a qualified inspector (at least 20 year veteran) its considered non normal wear and tear.
In another instance, w here a toilet was loose from the base, rather ten secure it, he said the tile floor he claimed  was not level (I do not think he used a level, he was using his flashlight). I later took a level up there, and found both directions to be level within the bubble indicators.  
Still the solution was to tighten the screws, and worst case use a piece of woof shim to adjust for any possible out of levelness.
In the sase of the kitchen sink, it was noted in the report the drain was leaking. I made the mistake earlier  in the day  to remove the drain and took it to Lowes for their plumbing dept to match up a replacement. I was originally going to do this myself till I realized this too should be covered.  My mistake was attempting to help, and it voided he spending the 10 mins to install the new part. But no worried, I put it in myself during one fo his reveal breaks in his truck.
I was most frustrated by the nest rounds of calls he made getting the powder room toilet leak denied. HE claimed the toiler flange was cracked at the bold tie down. He claimed it was not standard wear and tear, yet could provide no explanation on how it was not, and said flanges typically last a lifetime. But despite the fact that an installed  spacer rendered the bold hole unnecessary, and there si now not bold used in this location, he still said the damage must be non-standard wear and tear, yet said the fix could be as simple as replacing he spacer with one he has in his trick, and adding a couple extra screws. This si apparently want he wanted to do, but rather then get a few bucks doing it as an authorized repair, he got to denied hoping to charge me $387 to repair. (perhaps unsuspecting that this mechanical engineer would challenge his diagnosis).

The house is 25 years old, thins wear and break, this may have been broken a long time for all I know. But the fact of the matter is, AHS would not have paid him nearly that much from what he described to me as a few min repair, so that's the ony way them make these warrantee service calls work. They are like the auto shop that does the $15.99 oil change with 25 point inspection. They lose money on the old change, but make it up for items they can charge full price for while they are there.

Had a good experience today, Derek did a great job and was very thorough.  I will do business with these guys again.

Great service very prompt. The lady by the name of Jasmine was AWESOME! She was very nice and helpful! She even had called back and checked on me.

I have a home warranty ( will not be mentioned) and I always get Live Green Plumbing Services if I have plumbing issues at the house. When I call live green plumbing services I get to talk to James who has an excellent customer service! I needed a technician right away because of my plumbing problems and he was able to provide me one in a timely manner. When my technician comes I always get Thomas who also goes above and beyond his duties. He even gives you tips and suggestions in the future. Doesn't leave your place without due reinforcements and makes sure that everything is fixed! Not just fixed the professionalism of this guy Thomas is made for this company. It speaks a lot on the person itself! Bravo Zulu! - location (Germantown, MD).

I had a great experience with LiveGreen. Tom was a specialist who came to fix my leaky and stuck faucets in the bathroom and he was knowledgeable, prompt, thorough and just a pleasure to deal with. He explained everything he did and why things were not working very clearly. No more faucet problems!  This was actually a part of a home owners insurance arraignment, so you can say i discovered LiveGreen by accident. And it was a very happy one.

I was dispatched to LiveGreen by my warranty company. I would give 2 stars to this company because the overall experience was not very good. However, I would like to give positive 5 stars to their technicians LOYD and MIKE. They are very considerate and professional.

My hot water heater leaked on March 31. I immediately called my home warranty on that day and they dispatched LiveGreen. A few days later, a technician came to see and concluded that I needed a new water heater. About two weeks later, they came to replace water heater, scratching my wood floor and dry wall. However, the new water heater only worked one day. On April 20, they sent over the same technician who replace my water heater to check the issue and he told me that I needed a new gas control valve. I waited 3 weeks for the part to come in, during which I called them literally everyday to check the updates. My wife was pregnant for over 30 weeks and I would like to have the water heater fixed asap. I asked the company if they could expedite the process, they said they need to check and would call me back, but I never received their call. Finally, on May 11th, they sent over two new technicians Loyd and Mike to replace control valve, only to find out that the previous control valve was not the issue but the burner was not working. So my pregnant wife and I waited three weeks just for a wrong part! This is ridiculous. The previous technician who replaced my water heater diagnosed it wrong! During the three weeks, my wife and I have to boil water to shower, wash dishes, and everything. Loyd and Mike are very professional and considerate, they offered to come to replace the burner over weekend and at latest on Monday (May 14th) if they could receive a new part, and they would expedite the process. On Monday, I called the company again and they did receive the new part, except all technicians were booked up, so I have to wait until Tuesday (May 15th). Finally, Loyd and Mike came on Tuesday to replace the burner within 20 minutes and the water heater has been working since yesterday. Fingers crossed that it would not stop working!!

To sum up, my wife and I had not used hot water for one and half months, three weeks of which was wasted for waiting for a wrong part. But thumbs up for Loyd and Mike. My warranty company is 2-10, they claimed they ordered a brand new water heater, but it only worked for one day and then the burner was broken. Not sure if it is normal to a new water heater.

If you have a choice, try to avoid LiveGreen. If not, try to have Loyd and Mike!

LiveGreen Plumbing was dispatched through our home warranty to service our water heater today.  Thomas was my plumber. He was very prompt, and personable.  He took the time to explain to me what the issue was and made sure that everything was cleaned up and functioning properly.  Thanks Thomas! A+++ service!  
LiveGreen will be my go-to for any plumbing issues down the road.

I was required to use Live Green through HMS my home warranty company after my water heater failed. After waiting one week to have Live Green inspect the unit they reported back to HMS that the unit should be replaced. It has now been two weeks and LiveGreen has refused to return several messages that I have left and apparently is not returning calls from HMS. Very unprofessional.

HORRIBLE SERVICE!!!! They replaced my water heater and all piping three months ago and now it is not working at all. The water heater is leaking, it's making a horrible noise, and I have non hot water. I have been trying to reach them since December, 21st 2018, about 2 weeks now and have not received any call backs or emails back. DO NOT use their services. Horrible work, horrible customer service, no warranty on their material or workmanship. DO NOT USE THEM!

Livegreen (Beltsville) Plumbing is a complete scam. I had a leaking pipe underneath my kitchen sink and the plumber told me my entire line would need to be replace for $425.00 claiming my pipe was too high in the wall, which was causing the leak. I told them my new plumbing was installed several months ago as I got my kitchen remodeled. Livegreen feedback did not set with me well and I told them I would get a second opinion/estimate from someone else. Livegreen said, but that never happen.  Nevertheless, my friend replace a trap for free, which was short and that's the only thing that had to be replaced.

When I called LiveGreen I had no problem getting an appointment.   When James arrived, he was terrific!  He is a very nice guy. Very quick to diagnose my problems and correct them. I would definitely recommend this company.

Do not ever use this company! I had no choice as my home warranty company assigned them to me but after a pipe bursting on Sunday the quickest they could come out was Wednesday. The 4 hour window came and went without Darius the plumber from Live Green. I called nonstop all day and so did the warranty company. No answer, no call backs, no show. Today they tell me I never got in the system and did nothing to remedy the problem. They were rude and unprofessional and after seeing all these negative reviews here- don't seem to care what their customers think. 2-10 Warranty Company needs to dump these guys.

I called LiveGreen on a Friday morning after my kitchen faucet decided to spring a major leak.  I was hoping for same day service, which is exactly what I received.  Kenny showed up at my doorstep approximately 3 hours after I called, and within an hour, my new faucet was professionally installed.  Kenny was friendly, professional, and his initial quote, was exactly what I payed.  Based on my first experience, this company is definitely a 5 star organization!

This company is awesome even though they couldn't help with our plumbing needs do to the fact we also needed HVAC and at the time being they cant do plumbing and HVAC. They are the best at communicating about times they will be out and if they are running late they call. Best customer service I've seen in a long time, and the plumber ( Cam) that came out to our home last night was the best I would highly recommend this company.

My home warranty company put me in contact with LiveGreen and they did an absolutely amazing job. The called me to schedule an appointment within an hour of them being assigned to me by my warranty company, and even called later that afternoon to confirm. When talking to them and describing the problem they asked if I had any other issues and I actually remembered another (garbage disposal) that they were able to add on to their visit. The day of the contractor, Nelson, was right on time, extremely polite and courteous, and explained everything he was doing to me. As a very new homeowner this was extremely helpful so I got a sense of what was broken, why, and even how to troubleshoot something like a stoppage in my garbage disposal. 5 stars for the company and 5 stars for Nelson as well!

I had work done just now on my shower, the water wasn't getting hot (even though it was all turned all the way to the left) and to get warm water I would have to toggle the nob back and forth and compromise the water pressure. Because I live in a townhouse maintained by a property manager I did not get to choose which company would fix my shower problem.

It was a stroke of luck that I got Thomas and LiveGreen to come out. Not only did Thomas show up on time, but he was out of here in 30 minutes max. He was professional and polite and observant, he wore those shoe covers without me or my roommate asking him.

I really appreciate LiveGreen and Thomas for giving me water hot enough to scald my skin (if I wanted) but for also coming out on a Sunday. I recommend LiveGreen and will request that they fix any other issue in the townhouse should any arise.

I hardly write reviews unless a service deserves it. LiveGreen Plumbing sent out Tom, who was courteous and on time. He did an excellent job of finding out the possible source of our slow draining toilet and handled it in a jiffy. It is so much better! He was courteous enough to help answer questions we had about our other toilet as well.   He patiently explained what was going on and helped me understand more about how to care for my home. I highly recommend Tom and this company for any plumbing issues.   I am very satisfied with this service. My only regret is that I didn't call sooner!

We were assigned Livegreen Plumbing by our Home Warranty company.

Thomas arrived 15 minutes early. Probably a first in my experience in home services.

We had a backed up and clogged tub and we were concerned about the cause since the sink was also backing up the tub.

Thomas diagnosed the problem and snaked the tub. I was confident that not only was the problem solved in the short term, but the root cause was also solved. He checked out the other bathrooms and diagnosed other issues.

I was very impressed by Thomas and Livegreen and strongly recommend them.

Plumber was fine but company is not entirely trustworthy.  I specifically called to make an appt after finding this company on Yelp. The female person who picked up the phone told me that the service fee is $49 and that it is waived if  I decide to use the plumber.  Then I mentioned the Yelp discount.  The woman said that the discount would apply.  The woman actually failed tell me that the 15% would only apply after the $49 is added back to the total.  I discovered this late because after I decided to use the plumber and mentioned the discount, the plumber said that what the woman said was wrong that the $49 fee is not waived if there is a discount used.  Not sure if this is a legit business practice.

Thieves, plain and simple. LiveGreen was dispatched through our home warranty company to fix clogged pipes. The plumber who showed up refused to snake the pipes because it would require a two-man crew (something he was told when dispatched), gave a quote for a $1300 project in lieu of any actual work to fix the immediate problem and then refused to leave without a $125 deductible despite not having rendered a minute of service on the clogged pipes. The owner refused to refund the money despite not having done any work, and had the gall to follow up several days later to check on the quality of service (baffling since no service was performed). Suffice it to say we have selected another plumber to do the work on our house since this company gets a vote of no confidence. (Update: We used Triple State Plumbing - timely, professional and did a great job on the project for $500 LESS than the quote from LiveGreen.)

Charles and Mike did an exceptional job of identifying the source of my plumbing leak.  They kept me informed every step of the way through every process explained everything in detail.  I had questions and they were pleasant with the answers.  Wonderful guys to work with.

LiveGreen came to our home for service through our home warranty plan. The company agreed to send a plumber out ASAP. The plumber was held up, the company could have done a better job of communicating the possibility of delay as the plumber came out after the scheduled  window. Roger came and he was extremely friendly and explained everything going on. We were very happy with him, but he coordinated an appointment for the following week and no one showed. I emailed Keesha, the office manager and no reply. Sadly we will look elsewhere for the needed repairs. Roger was great and I called Keesha to let her know.

Carlos and Pablo were extremely courteous, efficient, and helpful in helping solve my toilet issue. I needed a new flapper on my toilet. They first listened to me explain my view of the problem. They lifted up the tank and started examining the inside and messing around with all the spouts and valves to ask is this the noise you're hearing, etc. They diagnosed the flapper issue quickly. They went out to their truck and brought up the replacement part which they had on them. They showed me why my existing flapper had some wear/tear that was causing the tank to fill too quickly which would cause the toilet to run every few minutes. They installed it and wrote down the size of the flapper in the off chance I needed to replace it again at some point in the future. I cannot emphasize enough how kind they were and how willing they were to listen and work together to fix my toilet. Would 100% recommend these guys to anyone.

Very professional!  The technician,  Bobby, was amazing and knowledgeable.  They fixed the original issue, and a subsequent issue.  They gladly returned to fix the issue and stayed until the job was complete. Thank you for everything.

Livegreen Plumbing, specifically our technician Thomas, did an AMAZING job replacing our garbage disposal. He called with a heads up before he arrived, he was incredibly friendly, and made sure we understood everything that he was doing to make sure we were comfortable and satisfied. I would absolutely recommend this company!

My mother purchased an energy efficient toilet and LiveGreen Plumbing Services were dispatched to complete the the installation. Let me start by recognizing a delightful, respectful and expert technician named Pablo who arrived early. And, within record time he had removed the old equipment, installed the new and cleaned up all debris.  With every step he took the time was taken to explain what needed to be done and why. To say I was impressed is an understatement. And I took the time to leave a voice mail message letting the company know that he deserved 5 out of 5 Stars. A sweet young lady named Jerna called me to acknowledge my message and thank me for the taking the time. I asked about getting an estimate for gas water heater and water heater recommendations. She answered what questions she could and took it a step further by consulting with plumbers to get answers to others. Excellent service from start to finish. I most certainly use them for my mothers plumbing needs and for mine as well.  Purchasing from Home Depot be sure to ask for LiveGreen Plumbing by name. Or just call them directly. You won't regret it.

Even came out on Easter to assess a water tank leak! Installation and removal went smoothly!

I had a garbage disposal that stopped working... and the sink stopped draining.  LiveGreen sent out Thomas P.
He arrived, made an assessment and said to me Let me check my truck for a garbage disposal the correct size.  He came back into the house with a new disposal in hand and quickly the kitchen sink was operational again.
Thomas left everything very clean and even instructed me as to why the clogging occurred. Hopefully you'll get him on your call!

I have not actually had any experience with LiveGreen's plumbing because I'm having so much trouble getting them to show up at my house. I called on a Friday evening, having been referred by my home warranty company and never heard back from them. I called again Saturday and then Monday morning. Every time I got voice mail. Finally I called my warranty company around noon on Monday and they put the company on the phone. They arranged to come on Tuesday between 11 and 2. By 2 pm I'd heard nothing so I called and they said they'd be here at 3 pm. I had somewhere to go, so we rescheduled for tomorrow (Wednesday) - yes, 5 full days after my first call. I hope they come, and I really hope that in future they actually communicate with their customers and act like they are at least a little bit sorry to be inconveniencing the people who are paying them. Frustrating!

Extremely impressed with LiveGreen from scheduling to the actual work done to fix my problem. When I called to schedule an appointment, Ronnie was super helpful and understanding that my shower knob was broken and I was going to be traveling for 2 weeks and only had weekend availability. She went above and beyond to find a tech to come on a Saturday to fix my issue.

Roger was the tech who arrived at the early part of the window they provided me. He quickly diagnosed the problem, fixed it, and made sure to explain to me how to prevent any other issues in the future. He was quick, courteous, and knowledgeable.

At the end of the day, LiveGreen accommodated my needs and fixed my problem at a rate far less expensive than the competition was quoting me just to get a tech on site over the weekend. I would absolutely recommend their services.

Bakri Brown did an outstanding job of helping us with a condo full of clogged lines due to calcification and lack of use.  Over 3 visits he was able to flush the system, unclog the pipes, replace the cartridges, and the kitchen faucet.  He is clearly an expert in his field, and did a great job of arriving on time, and keeping us apprised of where we stood with repairing the system.

I would give 5 stars to the technician Gregory and 1 star to Live Green Plumbing, so the average is 3.  

Gregory did an excellent job both times he came out.  He is efficient and knowledgeable, and he was very friendly and helpful in explaining everything.

LiveGreen Plumbing on the other hand deserves 1 star (or zero if I could).  They took 29 days  to order a toilet.  I would even be ok with this if they just kept me informed or answered my calls.  The toilet was backordered and would take an three extra weeks, but nobody cared to inform us of this.  We had to call and leave messages, only to be ignored, many many times to finally find this out.  Then after three weeks on the day that the toilet should have arrived, we started calling again for over a week long period with none of our many calls and detailed messages returned for a week.  If you ever want to get an answer or an update from Live Green you need to call at least three times and leave messages and maybe after one week they will call you back...maybe.  We've come across other poor quality plumbing companies but this level of unreliability in receiving any updates and answering the phone is really unheard of and unacceptable.  After saying that, the only reason I'm giving three stars is because I appreciate Gregory's work and friendly demeanor.

The worst service ever! I don't know how this Company stays in business! I've used them through a warranty service. It's been one month and none of my problems have been fixed! In fact when I called them up 10 days after they been out the first time to find out where the parts were, they didn't even remember who I was and hadn't even ordered parts! Today they came out again because the parts supposedly came in....what a joke! The plumber brought no parts and was going to replace one faucet with a new cheap one he had in his hand. I asked him about the other faucets that needed new washers and he gave me some lie. I asked if he brought the water line for the powder room sink and he gave me another lie. I even told him where he could buy the parts and gave him pictures and specs of all of the models when he was out first!! Then I wait 2 weeks for parts that had to be special ordered! And, to top it off...the warranty company said that they charged for multiple visits and they had only come out once!!
NEVER USE THIS COMPANY!

The worst Plumbing Company in the area. They wouldn't even honor our home warranty after being told the part to be replaced was under warranty. The sorry tech spent more time on his cell phone then he did doing actual work. This tech came to our house he never inspected or diagnosed our problem correctly all he wanted was for us to sign an empty document and pay them for work they never performed. We tried for at least three weeks to have them perform a basic snaking service but they kept saying how the pipe would burst if they snaked our pipe. I wouldn't recommend this company to anyone. Fortunately our warranty company realized the lack of professionalism from LiveGreen Plumbing and put us in touch with a more professional organization.

Our home warranty sent LiveGreen to check what I thought was a leak in our basement slab. Roger came out and was able to quickly identify that the problem was a waterproofing issue and gave us tips on what we should do next. Since that was so quick he also went ahead and tested our water and gave us some helpful information just to be nice. He was great - thanks!

Roger was awesome! He got here early (don't worry called me before) and handled the situation with ease. We have been out of hot water for a week now and he diagnosed the problem swiftly and called our home warranty immediately. I loved how he took the time to explain everything to me and took the time to be here while he was on the phone with the warranty company so that i could ensure that it would be taken care of properly. I could not have asked for a better experience and I am so grateful Roger was the person who came out to the home.

Thank you.

Ms Keisha with the scheduling was wonderful and friendly. Andrew the technician was knowledgeable and friendly. Wonderful experience overall! I have a working bathroom again!!

This company was sent out by my home warranty company to fix my hot water heater. The plumber came out on 9/8 and said he needed to order a part. He then returned to replace the part on 9/23. It was at this time that he told me he discovered another issue that he couldn't repair. He then proceeded to tell me that there was a 50/50 chance that the home warranty is not going to approve the repairs because the issue might be considered caused by lack of regular maintenance on the part of the owner. He politely said he was leaving and good luck I discovered that when I called another plumber on my own to fix the issue I was told that the part replaced didn't actually need to be replaced in the first place.

When we realized that we had a main line sewer clog, we were desperate to get someone out quickly to repair it. I called around to a few other places first, but kept being told it would be days before they could send someone out. When I called LiveGreen, they answered promptly, were very professional and polite, and had somebody at my house in under an hour. The plumber they sent, Jermaine, was fantastic! He was knowledgeable, efficient, thorough, and friendly. Our clog ended up being unexpectedly difficult to clear, but Jermaine persevered and still came in right at the original estimate. He left his work area clean and was very considerate of our home. I also appreciated that they guarantee their work for 90 days, just in case. I'm definitely putting LiveGreen on my go-to list (may I not need them anytime soon!) and recommending them to my neighbors.

This company was recommended to me through the American Home Shield and I was very disappointed in their customer service is the worst that I have every experience. Their Tech reported to the property 2.1.2 hours unannounced. Once there he reviewed the property and then provided me an estimate extremely unreasonable, but because I had water running in my basement I decided to hire the company to minimize the damage, but they could not finish the work they kept providing excuse after another excuse. I finally decided to fire the company after the Operational Manager Mr, Parker refused to talk to me about my concerns. I have never experienced such poor customer service and unprofessionalism in my life. They would never be invited to my home to perform anything. I even will be writing a strong letter to the American Home Sheild company on my dissatisfaction regarding the worst customer service that I ever received from a company. I was appalled in the services and expected better services. In the meanwhile, the water continues to run in my basement. Just a bunch of uncaring people. I have never seen anything like it. To all my facebook friends if you get or come in contact with this company please run like hell. They are bad news and I STRONGLY recommend against them. Use them at your own risk .............unprofessionalism at its best..... I am going to write the Better Business Bureau company should not be allowed.

I haven't used LiveGreen exactly yet, However the next time I need a plumber, I will for sure call them.   I was picking up some supplies for a small job that we were doing our selfs and was having a really hard time finding the adaptor that we needed,  After having 3 home depot employees try to help and spending around a hour in the plumbing aisle, I was about to give up.   The nicest man ever walked up to me and offered to help ,  Roger who works for  Live green knew exactly what I needed and took all of 2 mins to find it.   I was so impressed with Roger, He seemed to care about people even tho he wasn't getting paid to help me.   Even took the time to make sure I understood how the part was going to work. This guy truly has passion for what he does and if you have passion for your work you are going to be one of the best at what you do.   Roger seemed very honest and professional.   Roger I will be giving you a call for future plumbing needs.  Thanks again for your help

Greg and Jimmy are very nice and efficient. They also explained to me the problem in a clear way. The gentleman who answered my phone call was very professional and helpful. He was patient, responsive and tried his best to arrange things quickly.

Roger called ahead of time and informed me he can arrive ahead of his scheduled appointment.  He arrived on time, diagnosed and resolved the plumbing issue.  Roger did an awesome job and I will recommend LiveGreen Plumbing for your next plumbing job.

Had such a wonderful experience with Gregory! My main line was backed up, causing sewage to come out of the 1st floor shower every time the plumbing was used. Gregory with LiveGreen came out to help and he was so incredibly nice and knowledgeable! I highly recommend them

On time and fast and efficient service by Andrew. Thanks to Keysha for getting a quick appointment. I would use them again.

This review is very overdue. Anyway, I wanted to give a shout out to J. Wingfield and T. Pettit who did an excellent job in responding to my water issue (bathroom) a few months ago. They were prompt, professional and took extra steps in getting the job done. Kudos to you both!

We moved into a new home in April and the master shower started leaking into the kitchen ceiling.  We called our home warranty which assigned us a different plumber who told us to caulk and seal the shower.  We caulked everything and the leak wouldn't stop.  Called the home warranty back and they said the cause had already been determined so they couldn't send anyone else back out.  We were at a standstill and did not know the cause of the leak or how to fix it for several months.  We didn't know if it was the tiles in the shower, the pipes or the drain.  We started using the guest shower until eventually it started leaking too!
This time the home warranty sent out LiveGreen plumbing and we are so glad they did.  Gregory came out and looked at both showers.  He spent a lot of time working the process of elimination.  He tested the water pressure through a valve in the basement explaining that if the water pressure was too high in the house it could cause hairline fractures in the pipes.  He looked through the plumbing access holes the other plumber had already created and inspected every inch of the shower.  Gregory was patient and meticulous and eventually found the same problem with both showers, the shower head was not thoroughly tightened and water was leaking from the shower head pipe behind the walls of the shower.  We are so grateful Gregory was able to find the cause of the leaks.  I would highly recommend LiveGreen plumbing!

Fantastic service. Prompt and polite on the phone. Technician came to the house on time. Communications were fantastic. The technician (Leon) was upbeat, nice, communicative, explained what he was doing, very polite. Best experience ever with the plumber!

So thankful this Thanksgiving to plumber Andrew and Live Green Plumbing for coming out on short notice to replace my garbage disposal.  If it had not been for their prompt repair, Thanksgiving dinner would not have been as successful.  Thanks for saving the day!!

I was referred to LiveGreen Plumbing Services by 2-10 HBW.  As it soon as my ticket was dispatched, someone called from their company (LiveGreen) within the hour to schedule an appt. for the same day which was extremely quick.  Kelvin came out, looked at the water heater and was able to quickly diagnose the problem as to why I was not getting hot water.  He and Denell were very professional and knowledgeable.  They explained the problem and also showed me the part that needed to be replaced.  My water was not hot before they came and Kelvin was able to fix it temporarily until the parts came in for the repair.  When the parts arrived, Jasmine was able to fit me in schedule the next day.  Kelvin came out again, repaired the water heater and flushed the system.  Again, Kelvin was very professional and provided top notch service!  You can tell customer service is his/their top priority.  I will be recommending this company to family and friends. Thank you LiveGreen, keep up the great work!

Andrew was the technician who fixed my water heater.   He was very professional and did a good job fixing my water heater.  Also he was on time and called before he came.  I would recommend the services of this company.  Keisha was the customer representative  who set up the appointment .  She was very professional and provided great customer service.

Excellent experience starting with Roni on the phone.  She was able to get someone to my house same day.  Unfortunately I needed a new faucet which I bought the next morning and Kenny came back that afternoon to install it. Kenny was so pleasant and professional I will definitely use LiveGreen again.

Great company and staff!! Roger was extremely knowledgeable, friendly and professional. This is the 2nd time we have done business with LiveGreen and both times have been a pleasure!!

LiveGreen replaced my hot water heater in September 2018.  The replacement included code modifications that required a county permit.  After the work was complete, I requested the permit number so I could schedule an inspection by the county inspector.  I called at least once per week to request the permit.  The inspection wasn't conducted until 21 November 2018 because LiveGreen was unresponsive to my requests.  The installation failed inspection because the vent pipe is nearly in contact with a sewage PVC pipe.  I notified LiveGreen immediately and forwarded the inspection results.  After that phone call on 21 November, LiveGreen never answered nor returned my calls.  I called at least once per week, left several voicemails and emailed through the company's website.  The work was contracted through my Homeowner's Warranty Company so they got involved and also had difficulty contacting LiveGreen.  Finally, on 28 December 2018 a technician came to my house presumably to correct the deficiency (he arrived at 1130 for an 8-11 appointment window), .  The technician thought he was there to fix a leak and therefore did not have the necessary equipment to correct the vent pipe.  He called dispatch (while I was standing there) and had me added to the schedule as his first appointment (9-12) on Monday, 31 December 2018.  The technician assured me he would return to fix the work. At 1130, I called LiveGreen (they actually answered after the third attempt), and I was told that I wasn't on the schedule.  The dispatcher called the technician who said that I would have to move my furnace so he could complete the work. The dispatcher told me that once I moved the furnace, I could call them to schedule an appointment to have the work completed.  I have now taken two days off of work to be available for scheduled appointments and at this point, there is no resolution.  The plumber who did the original work is no longer with the company (according to the technician who was at my house on Friday).  The company has no accountability and doesn't seem to mind wasting its customers' time.

We have had several occasions to use the services of Live Green Plumbing and have been extremely satisfied each time. Our most recent service call was completed by Aki and Andrew. They were prompt, professional, efficient and quickly resolved our issues. We were very pleased with the service they provided. We will continue to use Live Green Plumbing for all of our plumbing needs.

These folks were sent to me via an home warranty company.  Kind and competent and were clearly in over their heads.  They were unable to help me, yet they came back twice.  Their technician got lost and their dispatcher then re-scheduled the appointment without contacting us.  Again, the work that they did was just fine, but they had too many other challenges to warrant a higher rating.

Roger and Andrew  did a great job for us. We were really pleased. They checked our slow filling toilet and replaced some parts in the tank. They waited to see if everything was working fine. They then went ahead and changed another part because they could tell there was a slow leak there. Not did they know their job they were also very friendly and pleasant. We would like to  have them over again if there is any other  plumbing issue. We highly recommend these techs

I called Live Green after reading the good yelp reviews. It was for a non-urgent faucet leak. They scheduled me in three days, and I got the impression that they could have come out much sooner -- I was just planning to be home from work, so three days out worked best for me. Tom the plumber arrived within the scheduled time window, fixed the leak quickly and easily, and was very friendly to boot. I also used a $25 for $50 of work voucher that I bought on yelp. The whole thing couldn't have been easier!

They came over for a warranty call. When all was said and done they made up a lot of fraudulent charges for things that I didn't need work on and for parts that were not broken. If the tech actually inspected the appliance that was broken he would have seen that it was repairable. If you googled it or looked it up on youtube it shows exactly how to fix what was wrong with it. I called them up to question the outrageous charges and they fed me more lies and became angry with me over my questioning. I called another plumber who was honest and didn't over charge and he came over and fixed what was wrong instead of lying to me. It only took him 15 minutes to fix the problem and get the house fully functional again. I wouldn't recommend them to my worst enemy. When you call you get voicemail, when they actually answer the phone you are put on hold, when you get someone on the phone they are rude (especially the office manager). If your gullible or have a lot of disposable income this is the plumber for you, because they will definitely try to take you for a ride. Wish you could rate them no stars because they don't deserve even one.

I am very happy with the level of professionalism, efficiency and work done by Live Green Plumbing!! The technician, Darius, called to let me know he was 15 to 20 minutes from my house. Upon arrival, he covered his shoes, diagnosed the problem, went back to his truck to get the proper tools and proceeded to fix the leak under my sink. Within 45 minutes he was gone! Live Green was obtained through my home warranty company, AHS. If I need plumbing services again, I will request that AHS retain the services of Live Green Plumbing.

Called 2-10 on a Thursday to file a water heater issue, operater over the phone said I'll be contacted in 24 hours to have a contractor come out and diagnose the problem. 24 hours later no call from livegreen plumbing services. I called 2-10 to give me a contact number for livegreen, and after calling them the number was not in service. I called  2-10 for the third time to have a manager assist me in this terrible experience w/ plumbing company. Manager said they are closed after 4:30p and had to wait until Monday morning. I asked if they can forward the claim to a different 3rd party company and was told no. Monday comes around I called livegreen and appointment booked for 2 days later, contractor comes out and sees the tank, immediately tells me i need a water heater replacement and have to spend a bunch of money due to limited space(tight spot/wall removal), access to crawl space, gas line shut down, and furness lines in the way. I Got a second opinion from a different contractor and was told livegreen and 2-10 were exaggerating the price point. I decided to take a different route as warranty/contractor are useless. I won't renew my home buyers warranty with 2-10 due to the lack of customer service and having livegreen as their 3rd party.

I had a frozen cold water pipe and Roger Amaker from LiveGreen came out to my house to fix it.  Unfortunately, the frozen section was not in an area that Roger could get to but I appreciate how hard Roger worked to try to solve the problem. More important, Roger treated me with respect and kindness during a stressful time.  He exceeded my expectations in the service provided.  I would definitely recommend LiveGreen Plumbing to others.

Roger and Phil from LiveGreen Plumbing Services stopped by the apartment my fiancé and I just moved into to diagnose and remediate a faulty component which was causing our shower to run cold. The friendly service was made better by outstanding customer service. On the morning the problem was to be resolved, Roger and Phil had received the incorrect component. I thought I'd have to wait until they could work out the matter with their suppliers. Instead, the dedicated team impressed me with their response and their immediate willingness to take action. Roger and Phil went to a local store to purchase the correct component to get my matter resolved the same day! Needless to say, with the temperatures dropping my fiancé and I are very grateful to have hot showers now; LiveGreen technicians are willing to go the extra mile to ensure customer satisfaction and quick resolution of the problem at hand!

Live Green was all I want from a plumber -- and more. The two technicians assessed the problem correctly (leaking toilet at base) after checking several possibilities. They quoted me a fair price (mention Yelp and get a 15% discount), and then included more work than I had requested at no extra charge (replacing a bad inlet line, smoothing off the top of the drain so that the stopper would sit in the hole tightly). They left the bathroom clean, were careful about not bringing in dirt from outside, and were efficient and pleasant. Oh, and the toilet no longer leaks! As good as it gets.

Excellent service, knowledgeable, prompt and professional! Thomas called within the call window to inform exactly what time he would arrive and arrived at the given time. He was very professional, took time to explain what was happening. As the name suggests, the whole invoicing, charging process was paperless. Issue happened to be a faulty installation by a previous plumber (an expensive high rated company). We called them through our home warranty company. However, will call them directly for future work.

I called my Home warranty company last week to get my toilet fixed. I been on hold with this company since then. I got on line and found their number for starting a home warranty and the first guy said he will help and he hung up on me. I called back and this woman tried to help me with a plumber and said next week she can get someone to come. I had an incoming call so I hung up on her. Live Green plumbing services was calling. They also stated they can not get someone out until Friday. I said oh come on I been waiting for a week already. She put me on hold for a few minutes. She came back stating that someone will be out between 3-6 today. OMG a tear came down my eye. This is amazing service. It's been a week and the holidays are coming and I have a big family coming to my house. My stress level is through the roof and this woman made it happen. My only day off to get things done and this company came through for me. OMG they got here on time and finished in about 10 mins. Greg I think his name is/ OMG again he came with his assistant and they did a wonderful job. They talked me through everything. Very professional and experience beyond belief. I will tell everyone I know about this company. I work in retail and I talk to everyone at my store. I am a manger and I interact with everyone. Thank you Live Green Plumbing Services Great Job

The staff was great and easy to work with on the phone in setting up the appointment. Roger came out and fixed our clogged sink. He called in advance, showed up on time, was extremely professional and very nice. He fixed the problem with no issues and cleaned up the area very well after he finished (which you don't always get). We will definitely use again if we need to. Thanks to Roger for a great job!

Not enough space to write all that transpired. Let's just say that I put everything in email but LiveGreen's Field Operations manager, Mr. Brown, would not put anything in email. They were dispatched to our home through AHS for our water heater. My wife chose LiveGreen because of a good review of one technician, Roger, on Yelp. Roger was very courteous. However, Roger told AHS that we were out of code on several things. This was not the case. We contacted the City's code department and we were informed that we were not out of code. This began a three-week ordeal with AHS and LiveGreen to fix our water heater. Although it was communicated clearly that we were not out of code, AHS deferred to LiveGreen and LiveGreen, specifically, Mr. Brown, contacted AHS and told them that we simply didn't want to pay for the upgades that were required for being out of code. Again, we were never out of code. I have no confidence in anything LiveGreen says or does. Did I mention that Roger capped our hot water line and didn't tell my wife what he was doing? He simply told her that he was prepping it for later. He could have just shut the valve. We didn't find out what he had done until another plumber looked at it. Even after we stopped talking to LiveGreen, they called and asked if we wanted them to complete the job. Terrible!

Amazing service and super quick response! We just bought a house and uncovered a LOT of issues. Keisha called back right away and was incredibly helpful with processing our request for a technician. Darius arrived within an hour after my call! His service was excellent. He went above and beyond. I can't say that I have ever had a more positive experience with a plumber. Great tech, great service! Thank you, thank you, thank you Livegreen!!

I was very pleased with the work done by Livegreen Plumbing. The technician who came to my house was on time, wore covers on his feet and was very knowledgable  regarding a possible leak in my upstairs bathroom. I noticed a dark stain on my first floor ceiling, that's what initiated the call to my home warranty agency who suggested Livegreen. To thoroughly inspect my upstairs bathroom for a possible leak, the technician cut a hole in my daughter's closet to gained access to the bathtub and shower fixtures. Once the inspection was complete, he kindly suggested a spring loaded wall cover instead of replastering the wall, in the event I need to gain access to the fixtures in the future. Hopefully, I will not have to deal with anymore  plumbing issues; nevertheless, if anything comes up I'll definitely use Livegreen's services again.

Of all the plumbing companies that American Home Shield uses this seems to be the most honest and capable.  However be prepared to the desire to hold closely to only the exact intent of the plan and not a moment more.