Melrose Plumbing & Heating Services

terry has helped me numerous times, most recently when i dropped my toilet bowl tank cover and shattered the tank....

he is a true gentleman and old school master craftsman....cannot find better, will be calling him to quote an oil to gas conversion, he is best of the best hands down...

;-)

What little work he did for me was okay.    I found him to be a little unreliable.       I understand emergency jobs come up and you may not get to me on the day/time we agreed, but at least try and call me - my time is valuable too and I'd rather reschedule than sit around waiting.   The last time I made an appt with him to come and install my new kitchen faucet, I sat around waiting and he never showed up or bothered to call.   Sure, I could have called him and rescheduled ....yet again .....but it was easier to find another  more reliable plumber.

Terry is a gem. Great guy, great work, and came in with a competitive offer from the start--no hassle. He was understanding when we had to back out of a gas conversion part way through the process, and he continued to work with us to replace our hot water heater. He's a true Master plumber, a great educator, and someone we would certainly recommend.

Terry did an amazing job installing a washer/dryer hookup in our home.  He takes great pride in his work, and it shows.

Master Plumber, Terry Doherty did an excellent job for us on our upstairs bath (new toilet and shower valve repaired) as well as installing a new kitchen faucet, an under-sink water filtration unit and a new filtered water faucet. He also teaches plumbing and it is obvious that he cares about doing careful work. He doesn't mind an audience and was happy to explain the difference that a little extra effort (greasing O-rings) will make to the lifetime of my new faucet. He even showed me how to caulk the seam on my counter top and left me extra caulk. He responded promptly to e-mails and phone calls and let me know when he was delayed in traffic. My experience is corroborated by numerous reviews on Angie's List, so I am surprised by the previous review.

We noticed our water heater was leaking from the top and after doing some online research and knowing the age of the water heater we were sure we needed a new one. We told Terry our situation, and within 2 days he had a new water heater delivered to our house and installed it. He even noticed that our kitchen faucet was missing the aerator and gave us one for free. He was very knowledgable, explained everything he was doing, and his work was thorough and top-quality. If you are looking for an honest, hardworking, quality plumber, Terry at Melrose Plumbing is your guy.

I awoke 7:00am on a Saturday morning to find that my hot water tank was leaking.  Terry was quick to pick up my call and tell me what steps to take to control the leak.   Within minutes the leak had stopped.  He stopped by a few hours later to confirm the fact that I needed a new hot water heater.  He took the time to check with the distributor to see if my old water heater was under warranty (which of course it was not) and we made an appointment to replace the water heater first thing on Monday morning.    Terry was prompt and I appreciated his attention to detail (pulling a permit to do the work).  He was clean and explained what he had done.  I would definitley hire Terry again.

We contacted Terry when during our house buying process when we needed a estimate on a plumbing issue the inspector noticed. He did the plumbing inspection for free, gave us an estimate, and fixed the problem after we moved in. He did great work and we would call him again if we had a problem.