Kerrie G.
03/12/2023 12:00:00 SA
Really, really...really let us down.
We went with My Denver Plumber because of their great reviews here on Yelp. So, as much as I dislike spending the time and energy to write this, at this point, I feel obligated to.
1) Service requested was not the service we received. We scheduled preventative maintenance to check our plumbing for potential clogs, clear the lines if needed, etc. Today, we came to find the only thing they did was pour some chemicals down the drain and called it a day. See #3 to find out how we learned this.
2) Our 16-month old cat was poisoned by degreasing agent they used. This cost us nearly $1,000 and 6-hours at urgent care, 10 days of administering five different medications, and an incredible amount of stress. I spoke with Lisa once everything calmed down and were sure our pet was going to survive, and simply asked for a refund of the service fee. I said we would pay for parts and services ($46) but didn't feel we should be charged for the service call ($205 for 1-hour) based on what happened. She laughed at me, saying why would you want US to refund you?? she went on to tell me it was my cats fault, and that a refund was not going to happen. I was (and am still) shocked by this reaction, given how calm and understanding my husband and I were through the entire situation, paired with the reasonable request we were making. So, in an effort to reach resolution and prevent this all from dragging on longer, I asked if she wanted to think about it, and maybe discuss with the team first then let me know. She again said that it probably wasn't going to happen, and that she would call me back the next day. She never did.
Note: Accidents happen. And when they do, you thank your lucky stars you're responsible enough to be working with a fully insured contractor. Their liability insurance is literally in place to cover them in case of a mishap (example: $1k at the vet). But I guess none of that really matters when conducting business like the fine people at My Denver Plumber.
3) We had 1 guest staying with us this weekend, which meant multiple showers and bathrooms in use simultaneously. Low and behold, some blockage in our line caused our basement shower and toilet to back up completely, flooding our basement with sewer water. This would not have happened if the service we schedule weeks ago had actually been completed. Cue calling every plumber in town to see who could help us on a Sunday (turns out emergency Roto-Rooter services could - should we have just gone with them in the first place?), emergency water remediation contractors, and an insurance claim for everything in our basement that has to be torn out and replaced because it is covered in poop water.
So yeah we're pretty upset and cannot recommend this business at this time.