Mountain Valley Plumbing & Heating

I needed a basement Lift Station (which evacuates waste out to our septic tank/leech field) rejuvenated and Pump replacement.  Within 48 hours we had a plumber at our door.  Oliver Whitney was extremely professional and it was obvious he took pride in doing a great job.  He gave us a deal on a very expensive, but top of the line, pump.  He left the area clean with no sewage scum in sight!  On his way out the door we chatted and I told him I was gonna make him my personal plumber.  We live in the mountains south of Estes and sometimes it's difficult to get any home service fixes to happen in a timely manner.  Couldn't be happier, thanks Oliver!

No show/No call

After some hassle trying to communicate through the company's text bot, I was able to schedule a consult at my property in Estes. I called to confirm the appointment and left a voice message but nobody returned the call. Then I got a call from the company asking if I was still interested in scheduling a visit. I told them I already had an appointment scheduled and they found it on the calendar. The day before the appointment, I got a call to confirm the appointment but they had the time wrong, which I corrected. Then the day of the appointment, nobody showed up and nobody called me. What an incredible waste of my time.

Call someone else!!!  
This company tries to upsell!!!!!. Their plumbers work on commission. They price by pre-established fees, not by the hour and recommend unnecessary services.  I was charged $2800 for what should have been $500 to $600. Their technician was here for two days. I had to call them back to ask for a different technician because the heat still wasn't working after he's been here all that time. Even after the third visit, there were issues. I called another company, and spoke with a technician who I had used before and trust. Apparently Mountain Valley recommended services that were not needed in addition to the valve replacement. They replaced all of them instead of just the faulty one. I was hustled out of $2200.
In addition, their technician hung out at my house for probably an hour, trying to help me get financing for a future job that was hugely overbid. he was asking me when I would like to begin the project and said he couldn't guarantee the estimate later.

After several emails the manager/owner (John) finally got involved and gave us a refund. Consequently I can now give a favorable review.

I never had a complaint about the work, it was done well.

Had heating issues (temp regulator out then leaking and needed new soder), they came promptly second time and, first time, they called to let us know they'd be late.  Had some billing issues but owner clarified and corrected.  Otherwise, they did a really good job getting fixed in a timely manner (didn't linger around, adding time for billing).  Very happy with their service and would call them again!

Our furnace wasn't working this morning. They got over here in a couple of hours and gave us several options for replacement of a 35 year old furnace and it will be installed in two days!

We had our furnace blowing cold air on a very cold morning so we called Mountain Valley, hoping we could get someone out sometime that day but were worried that we'd have to wait a day or two in freezing temps.  They said someone would come by to look at it in the afternoon.  Just a couple hours later - still morning - the technician showed up (wearing a mask), quickly determined that it was a bad ignitor and returned to his shop to get a new one.  He returned in about 20 minutes but the new ignitor was bad so he made a second trip back to the shop for another ignitor.  He came back in a few minutes, replaced the ignitor and got the furnace running before lunch time and did not charge us for the extra trip to the shop for the bad ignitor.  It was one of the quickest and most painless repair experiences I've ever had.  I would definitely recommend them to others and will use them again in the future.

We are new to Estes and Mountain Valley was recommended to us by friends. We were very happy with their work. The employees are very friendly and hard working. They did a great job and we thought the price was reasonable. We will definitely call them for all our plumbing and heating needs.

We hired these guys to replace our water heater.  They are very knowledgable, easy to work with and competitively priced.   We will use them again should the need arise.