Description
Get $200Off of water heater installation! VIP Plumbing And Water Heaters specializes in residential and commercial plumbing installation and repairs. We provide same day service and water heater replacement. We offer tank water heater installation, tankless water heater installation, water heater troubleshooting, tankless water heater troubleshooting, water heater repair, tank-less water heater repair, tankless water heater maintenance, tankless water heater service, tankless water heater descale, water heater flush. Installation of water softener, reverse osmosises, whole house filtration systems, kitchen faucets, garbage disposals, bathroom faucets, shower faucets, shower cartridges, water main lines, gas lines, sewer lines, thermocouple replacement, earthquake gas shut off valves,main valves, washing machine valves,water main line leak repair, rooter services, toilet clogs, kitchen sink clogs, bathroom sink clogs, main line clogs. We are trained and certified Rinnai water heaters service provider and installer. We are trained and certified Noritz water heaters service provider and installer. We are trained and certified Navien water heaters service provider and installer. We service our neighbors in East Bay:San Ramon, Dublin, Livermore, Danville, Blackhawk, Pleasanton, Alamo, Moraga, Walnut Creek, Orinda, Concord, Pleasant Hill, Castro Valley. We treat our customers and their property with respect and offer best value and expertise in the plumbing field!
HISTORY
Established in 2018.
After working as a Master Plumber for several big box companies for the last 11 years our owner decided to start his own company to deliver high quality service at very competitive prices! We take great pride in our reputation of being dependable and reliable. We stress the importance of being respectful and honest in our business dealings. We understand that our customers are our greatest asset. We are committed to accomplish and implementing our motto of Attention to Detail and giving our customers the quality and service they deserve. VIP Plumbing & Water Heaters is a family owned and operated business with trustworthy and dependable plumbers ready to handle all of your plumbing needs. Our prices and competitive rates only add to our impeccable service record. We base charges only on the work that is necessary to do the job right the first time. We are fully licensed, bonded and insured. We are an honest company with friendly technicians. Call us!
ABOUT BUSINESS OWNER
Hi I am Vince, the owner of VIP Plumbing & Water Heaters. I have more than 13 years of experience in residential and commercial plumbing and water heating. I strive to offer the best service and treat my customers and their property with respect.
Our mission is to exceed customer expectations during the installations and the repairs we conduct as your plumbing services provider and offer the best value.
We offer upfront pricing and honest approach.
We are dedicated to creating long lasting relationship and earning your business for life.
Give us a call and find out for yourself!
SERVICES
Emergency Services, Pipe Repair, Faucet Repair, Bathtub & Shower Repair, Faucet Installation, Sink Repair, Reverse Osmosis System Installation, Water Conditioner Installation, Drain Installation, Water Filtration System Installation, Garbage Disposal Installation, Reverse Osmosis System Repair, Water Heater Leak Repair, Drain Cleaning, Electric Water Heater Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Point-of-Use System Installation, Salt Delivery/Refilling, Sump Pump Repair, Swimming Pool Heater Repair, Virtual Consultations, Water Purification System Installation, Water Softener Repair, Leak Detection, Solar Water Heater Installation, Water Heater Repair, Water Heater Installation, Water Filter Services, Bathtub & Shower Installation, Tankless Water Heater Repair, Toilet Repair, Sanitizing/Cleaning Services, Water Softener Installation, Electric Water Heater Repair, Sink Installation, Garbage Disposal Repair, Water Filtration System Repair, Toilet Installation, Gas Line Services, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Point-of Entry System Installation, Routine Maintenance, Sump Pump Installation, Swimming Pool Heater Installation, Tankless Water Heater Installation, Water Conditioner Repair, Water Purification System Repair, Pipe Installation, Sewer Services, Solar Water Heater Repair, ,
Reviews
We couldn't have been more happy with Vince and VIP plumbing. Vince was out on a Sunday within 2 hrs to fix the pilot light in our water heater. Although it wasn't an emergency per se we have a baby who is 5 months old and we really appreciated that he came. He quickly identified the problem and was able to replace the broken piece very quickly. He also advised us of potential futures issues. We highly recommend and will call VIP and Vince for any future issues.
Jeff D.
03/07/2020 12:00:00 SA
Vince and Emil (from Polis Plumbing) came on 3/6 to remove and install a replacement freestanding tub in my master bath. Vince was fast to come out to provide a quote. During the quote, he seemed thorough to review work required and provided a quote. He was also fast to schedule work and overall I had a positive experience with them. They found a few issues with the previous bathtub installation (missing pipe straps, tub stands not leveled to proper height) and fixed as part of replacement.
Vince met his committed price quote and overall both seemed to be professional and knowledgeable and I would recommend either for future work.
Vince came and did an excellent job fixing our leaky and rusty pipes on water heater. Vince is very knowledgeable about water heater plumbing and his work is quick and beautiful! Highly recommended! We will definitely call them for our future plumbing jobs.
I initially made an appointment with Vince for RO water filtration system installation, but I found out there was a leakage under my kitchen sink, so I asked him to stop by on the same day because I was so anxious about the leaking that could get worse and damage cabinet baseboard & flooring. Vince is very responsive and he came to rescue. He fixed the leaking and installed my RO water filtration system. He made sure the job gets done right and proper though it was late night! I really appreciate his responsiveness even though it already passed his work hours. I just moved in to the new community, and I'm so glad that I found a professional and reliable plumber for any plumbing challenges!
Jim L.
06/10/2020 12:00:00 SA
Our water heater went down on a Sunday evening. Vince came out the next morning and installed a new heater. He was very courteous, professional and thorough. His pricing was very fair. We are happy with his work and appreciate his service. I would not hesitate to call him again.
I chose VIP Plumbing due to the number of people who used them to install an Aquasauna salt-less water softener / filter system. I am very glad I did. Vince came out to my new house and did a fantastic job on the install. He was very knowledgeable and skilled in installing the system. It is clear that this is one of his specialties. I waited about 9 months before writing this review to ensure that everything was working perfectly and trouble-free, and I am happy to report that it is! The system looks fantastic, there have been no issues whatsoever with the install, and I feel confident that I ever needed anything VIP would be ready to help me out. I am very happy I chose VIP Plumbing for this project.
Vince helped fix my water heater and he was able to stop by on a holiday in the evening. Very friendly, informative guy and fixed the problem quickly.
Vicky H.
08/11/2019 12:00:00 SA
Very good and detailed work! We had our kitchen and bathrooms faucets replaced . They have done the excellent job! They went over the details with us and triple check if everything is good. I highly recommend the service.
Shaun J.
10/01/2019 12:00:00 SA
Our water heater burst and after reading all the great reviews we decided to call VIP plumbing. Vince was nothing short of amazing; he came by, inspected, and did a same day install (even working after normal business hours). He was professional throughout and had us ready to go in no time. I wouldn't hesitate recommending Vince at all.
Glenn R.
07/01/2020 12:00:00 SA
Our tankless water heater got a code 11, Vince came out and serviced the igniter and all is good now. Worth noting, we had this same service done 1 year ago by Valley Plumbing and the unit did not look properly cleaned, and they would only come out this time if we agreed to replace the unit which made no sense at only 7 years old. Vince is awesome and I highly recommend him. He's certified on many different brands and is a joy to chat with as well.
Vince made a perfect job for replacing my old water heater, quickly and patiently. Thank you for your work!
Pras K.
12/11/2019 12:00:00 SA
Good guy, came to diagnose and give estimate for the leak in toilet tank. Fixed the issue in 5 minutes.
Update 12/12/19, replaced kitchen faucet. Awesome job. Strongly recommend.
Jim K.
11/05/2020 12:00:00 SA
We woke up this morning with no hot water. I noticed the pilot light was out but could not get it restarted. We had just replaced the water heater 5 years ago so no way should something be wrong. I looked on Yelp and found VIP Plumbing and called them at 8:30am they answered immediately and were at the house in 45minutes!!!! What a great experience they were so nice and replaced the broken part easily. I would for sure use VIP Pluming services again.
Cathy O.
02/11/2020 12:00:00 SA
Vince from VIP Plumbing did a great job installing a tankless water heater. His estimate was reasonable and he even lowered the final charge when the materials used were less than estimated. Vince and his assistant arrived promptly and worked all day. I love this new tankless water heater and would recommend VIP for any plumbing needs.
Vince was referred to me by Home Depot to help with some plumbing projects around the house. I called him with no clue of where to even begin and he took his time explaining what I needed to purchase to get the job done. He even offered to help buy the stuff himself! Thanks to his guidance, I was able to easily get the right stuff ready and we set up an appointment.
He showed up right on time and installed everything and identified some additional problem areas with his expert eye and offered to fix it for a discount. The family also felt very comfortable around him. Very honest and great guy all around. We will definitely be turning to Vince for all future needs.
Thanks again for your help!
Sheryl M.
08/11/2019 12:00:00 SA
Our plumber was quick and prompt and thorough. He gave us lots of options, and we settled on some added work that will be doing later. I would highly recommend him.
Carol C.
10/03/2019 12:00:00 SA
Was so happy that I got a hold of Vince at VIP Plumbing for my outdoor water leak that was brought to our attention by the water company. I reached him immediately after hours and he was at our house working on the problem within an hour. He fixed the issue and during the whole process we felt we were in good hands working with an honest person who knew his business. Thank you so much Vince and if we have any future plumbing issues you will be the person we call and would recommend to anyone.
Vince and his team showed up the same day I made a request. We had a leaking sink which was causing some havoc in the kitchen. I was able to book an appointment the same day (and they accommodated my work schedule). They showed up, diagnosed the problem, and had it fixed within the hour, including installing a more robust piping system overall. Also, given the nature of coronavirus, they came in wearing masks and gloves to minimize any potential spread and also placed the booties over their shoes to keep dirt from coming in. Their price was fair with other quotes I received online. Would highly recommend VIP Plumbing & Water Heaters!
Great job done by Vince !
We needed our kitchen sink to be repaired and also replace the faucet . He let me know how much it cost before he got to work. He is very nice and quick with work. He is very knowledgeable and get the work done at a reasonable price.
Thank you Vince!
Just moved in to a townhouse and our hot water just stopped working. We didn't find out until almost 8p, which is our 15mo's bath time. We contacted a few companies, but no one was willing to come for a few days. Thank goodness I found Vince!!! He was still open. He was busy with other appointments for the remainder of his evening (works until 10p), but assured me he'd come first thing in the morning. He came as promised, diagnoses the issue and saved me a ton of $$$$! He even offered a 1 month guarantee on his work. No parts needed to be ordered. He didn't rip me off and was extremely respectful while working; my lil one was napping. I highly recommend and would give 100 stars if I could.
My water heater was leaking so I called first thing in the morning. He came out right away and replaced the water heater and he also found a pipe that was leaking in the wall and he fixed that too. Great service! Highly recommended.
I arrived home on a Wednesday night, in late January, and noted that my tankless hot water heater was running (it is just 5 years old). This was very unusual (I don't have a 'demand' pump). Immediately, I walked through the house to see if I had forgotten to turn off the hot water somewhere or if a hot water faucet was leaking (shower, bathroom sinks, kitchen sink). No faucet leaks. More than a little concerned, I accessed the tankless hot water heater manufacture's website for a recommendation. The website recommend three plumbers, but Vince of VIP Plumbing and Water Heaters, Inc., was the only plumber that would provide service in my area. I also researched VIP Plumbing and Water Heaters on Yelp for customer ratings. I was pleased to see all customer ratings for VIP Plumbing and Water Heaters were five stars.
I scheduled an appointment with Vince for Friday morning. Upon arrival, Vince assessed the tankless hot water heater and determined that it was not the problem. I had a leak somewhere (oooh nooo). He walked through the house assessing all faucets, no leaks. Next was to look at pipes under the house. Upon removal of the trap door leading to the crawl space under the house, we discovered standing water about 6 inches deep. Unable to get into the crawl space due to the water, Vince leaned in as far as he could into the space and discovered water spewing from a hot water pipe. Immediately he turned off all hot water. I called a water remediation company to evacuate the water (it took approximately 6 hours on Saturday - there was a LOT of water).
Once all the water was evacuated, the absorb-it laid down, the industrial fans, air scrubbers, and humidifiers in place and running, the wet insulation was removed on Sunday.
Vince came back on Monday morning and was finally able to get into the crawl space to assess and repair the broken hot water pipe (he had given me an estimate for the repair work on Friday). The hot water pipe repair took a couple of hours, which also included an assessment of the remaining pipes to rule out the need for additional repairs (no additional repairs were needed). Vince offers a reliable warranty for all services provided.
Vince also serviced my tankless hot water heater and replaced the toilet fill valve and flapper in the guest bathroom toilet.
Excellent service and experience. Vince was on time, professional, responsive, knowledgeable, straight-forward, honest, trust worthy, and hard-working. He provided quality workmanship and fair pricing. I am so glad I found Vince and VIP Plumbing and Water Heaters. I would definitely hire him again. He will be my lifelong plumber. Thank you so very much Vince!!
We had a great experience with Vince. On Mother's Day we had an eroded pipe burst in the laundry room, Vince was on-time, efficient and most importantly incredibly neat, pretty sure he left the space behind our washer cleaner than when he found it. He also had everything he needed in his work van, many times plumbers have to leave and come back but he was prepared and even was able to take care of a broken hot water valve under our kitchen sink. He was really upfront and apparent with cost. Very much appreciated his professional services.
Professional and quality service, easy to schedule. The work was done quickly at a reasonable price.
We were happy with Vince fixing our plumbing issues.
I am 100% satisfied with VIP Plumbing, held and operated by Vince P. Our 20 years old water heater was still working but started showing problems with the temperature of the water. Vince came to evaluate the problems the same day. He does not charge for the visit, unlike others who would charge just to give you a quote. We agreed that it is better to replace the heater than to wait it to create more problems. He gave me a very reasonable price for the replacement including buying and bringing the heater and all parts needed and came a few days later to replace it. He impressed me as a very knowledgeable specialist. He installed a pan under the new heater that was missing but required by code, installed also an expansion tank that he included in the total price, even though it was not mentioned in the original quote. The new heater was 2 inches taller than the old one, so all pipes needed some adjustment. The job took nearly 3 hours with a short lunch break. I received a one year labor warranty and, of course, the 6 year manufacturer warranty. All in all, I am very impressed by Vince's work.
Carmen R.
08/09/2020 12:00:00 SA
Vince replaced a water heater and has done numerous plumbing work for me. He was able to come out right away. His prices are reasonable and his workmanship is excellent!
Vince came out during the latest wind storm and power outage to address a geyser that happened in our backyard. Part of the rear fence blew over and broke a pipe, which was shooting water 9 feet into the air. I had to turn off water to the entire property to get Old Faithful to stop, but that meant we needed someone to come out quickly. After a Yelp search on a Sunday afternoon, I landed on VIP. Vince picked up immediately and was at our place within 2-3 hours. He fixed the pipe in about 45 minutes for a reasonable price. Total pro that I'll use again!
Vince was quick to respond and very professional. I would call again, if needed, and highly recommend.
Thierry C.
02/05/2020 12:00:00 SA
Vince came in in less than 90 minutes (traffic at 5 pm ) for fixing a bathtub issue.
Trip lever was broken and water not draining out of the tub.
WOW, this man is AMAZING, he kept using his snake 6 or surely 7 times for pulling out hair sitting there for decades, very gross.
When others would have given up after 2 times.
He kept doing the job till all went clean and perfect on high level of work.
Never complaing.
I highly recommend him for any work.
Thank you very much Vince. You are great.
We have a gate valve on a line to our water heater that broke - turned off but wasn't able to turn back on.
Called Vince in the morning and he came out within a couple hours. Super responsive!!
He replaced it with a ball-valve. Also replaced our main water line valve with the same one.
This was a very pleasant experience, and Vince is a very personal guy.
Thank you so much! Highly recommended!!!
I came here to leave an update, but I realize I never published the initial review.
Vince replaced the burner on our water heater a couple years ago. The water heater was installed by the previous owner and replacement parts can prove difficult to find. Vince managed to find and install the burner almost instantly. Saved me from a more costly replacement, and two years later and the water heater still works perfectly.
Amazing service, effort, and communication. I would not hesitate to call again!
Our water heater was broken on Sunday. The water was coming out of the heater unit and it has started to flow through the garage. I had the suspicious that the unit is broken and it turn out to be true as well. We then closed the gas pipe and water inflow to the heater unit. This unit (Bradford white) was replaced in 2014 by Advanced plumbing. However, it has broken in less than 7 years. I was thinking that Bradford was a reliable brand and can run for atleast 10 years. So, called up the same company (Advanced plumbing) for a quote to replace this unit again. But their quote was way way too much as compared to other companies that I had talked to. One of my friend referred me Vince from VIP plumbing. So, I have called up Vince on Sunday itself. Since Vince doesn't work on Sundays, he asked me to send the pictures of the unit and he would come on Monday to replace the new unit and also mentioned that he would lower the price if I get a quote from other companies. I had also called up Plumbing Care Inc and they showed up to look at the heater unit and provided me quote for three different heater units. I felt that their price was ok but wanted to check with Vince to see if he can lower the price. So, Vince was kind enough to lower the price compared to the quote given by Plumbing Care. Vince came over today (Monday) and replaced the heater unit and made the system up and running.
I am really happy with the way Vince installed the unit and the professionalism. I would highly recommend Vince to all my friends.
Vince was very helpful fixing our water heater pump. He responded quickly and worked late to finish the job. He was very nice and professional, too!
Contacted Vince regarding a large leak in our water supply line right beyond the meter. He was able to come out on a Sunday and repair the pipe and clear the tree roots which were causing the problem. He also detected high water pressure and replaced the PRV valve. Vince is very knowledgeable and informative and helped me understand the situation. I strongly recommend Vince and will be using him in the future.
I came home to a leaking water heater and frantically started calling around to get a quote for a replacement water heater. I sent him a few photos of the situation and he was able to give me a quote for the job. He came the next day and had the water heater installed and working quickly.
I called VIP because of a garbage disposal that stopped functioning. Vince came out the next day and diagnosed the issue immediately. He replaced the disposal, and upon discovering damaged pipes, he replaced those as well. I have had bad luck with plumbers in the past, so I was pleasantly surprised that Vince had all the materials on his truck and could complete the work in under an hour, even with the complication. I am extremely pleased with not only the overall work, but the professionalism and respect displayed by Vince. There are a few other highly rated plumbing companies in the Tri Valley Area that I have had nothing but negative experiences with. I highly recommend VIP over all of them.
Raj E.
02/03/2020 12:00:00 SA
Our water heater started leaking on Super Bowl Sunday morning! Called at least 10 plumbers but only Vince responded and helped my family the same day!
He was prepared and replaced the water heater in roughly 2 hrs. He patiently explained his assessment and provided various points for me to make the final decision.
I appreciate both, his professionalism and friendliness.
I highly recommend his services if you need it.
We contacted VIP plumbing about replacing our water heater and fixing a drain in one of our sinks. Vince contacted us right away and setup a time to come and look at our existing water heater to ensure the replacement would fit. We're in a condo and the venting had to match the existing location already in place. Thankfully he was able to work with our current setup and now we have a brand new water heater in place, not having affected the exterior wall so no HOA issues. He also easily fixed the drain in our sink and it's flowing better now. Thanks so much Vince! Will definitely be calling him again for future shower remodel.
I chose VIP Plumbing due to the number of people who used them to install an Aquasauna salt-less water softener / filter system. I am very glad I did. Vince came out to my new house and did a fantastic job on the install. He was very knowledgeable and skilled in installing the system. It is clear that this is one of his specialties. I waited about 9 months before writing this review to ensure that everything was working perfectly and trouble-free, and I am happy to report that it is! The system looks fantastic, there have been no issues whatsoever with the install, and I feel confident that I ever needed anything VIP would be ready to help me out. I am very happy I chose VIP Plumbing for this project.
This company was able to help us with multiple plumbing projects/issues, from replacing our toilets, faucets, upgrading our new house plumbing and replacing a broken pool water fountain supply pipe. Always responsive, friendly, and professional. Vince is the man! Thank you!
Cathy O.
02/11/2020 12:00:00 SA
Vince from VIP Plumbing did a great job installing a tankless water heater. His estimate was reasonable and he even lowered the final charge when the materials used were less than estimated. Vince and his assistant arrived promptly and worked all day. I love this new tankless water heater and would recommend VIP for any plumbing needs.
Well what do you do when you aren't sure how to do it? You call a professional as I did with Vince. He has a bunch of great reviews from others which weren't immediately showing up till I scrolled down to find them. And those reviews were my experience - Vince was responsive, prompt, respectful, professional and explained what he was doing and why. I needed to find a plumber who I can work with whenever I have plumbing issues, not just this one situation of flushing my tankless water heater. But this was a good way to find a good plumber as Vince is just that.
Plumbing is not in my wheel house of knowledge so I'm not going to try even using a Youtube playing over and over. I prefer having someone come out who knows what they are doing, treat me fair and doing it right the first time.
All is well in the world of having hot water reach the 2nd floor of our house. I'm pleased to say I found me a new plumber! Thank you Vince!
Alla L.
05/10/2020 12:00:00 SA
We had a last minute project in all of the bathrooms the day before we moved in and Vince didn't hesitate to help us immediately. He was super communicative, honest and reliable. Very fairly priced. We trusted him in our home on his own. Will definitely be our go to guy.
Excellent service at amazing price!! We have a rental in San Ramon and when the old water heater gave out we decided to explore the tankless water heater world. After a few phone calls with various vendors we were very fortunate to come across VIP Pluming. We were able to schedule an appointment immediately and when Vince, the owner, came out he gave us a great overview of the different options. He was able to install the tankless water heater within a day and we couldn't be happier. Thank you Vince and the VIP team!!
Thierry C.
02/05/2020 12:00:00 SA
Vince came in in less than 90 minutes (traffic at 5 pm ) for fixing a bathtub issue.
Trip lever was broken and water not draining out of the tub.
WOW, this man is AMAZING, he kept using his snake 6 or surely 7 times for pulling out hair sitting there for decades, very gross.
When others would have given up after 2 times.
He kept doing the job till all went clean and perfect on high level of work.
Never complaing.
I highly recommend him for any work.
Thank you very much Vince. You are great.
Vikram G.
11/11/2019 12:00:00 SA
Vince is honest, professional and personable. Our water heater needed replacement and we called VIP plumbing based on yelp reviews. After reaching through yelp, Vince contacted us within one hour, came home same day for free assessment and provided estimate. During the conversations I found Vince very knowledgeable and had detailed information with water heaters different makes, models and pricing. The very next day Vince replaced water heater within 3-3.30 hours efficiently whilst explaining/walking through water/gas connections and settings for the water heater.
I would definitely recommend Vince!
Vince responded promptly when I told him our water heater failed. He was friendly and easy to talk with about the various options available to get the hot water going. He provided detailed information which was very helpful. Bottom line he repaired the unit in short order. I highly recommend him if you have any plumbing issues.
One morning noticed some leaks from the pipe joints on my water heater
and called a couple of places before hitting on VIP Plumbing. Luckily,
Vince was free and came over right away and did a quick assesment and
recommended changing the WH which was 16 years old. It took him just under three hours to replace the entire WH and all the connections. I was lucky to get same day service for the WH replacement. He replaced my old WH with a new 50g American Standard WH which works great.
He is very professional, explained the whole process before starting work and very knowledgable about WH and plumbing. His pricing is also reasonable for the amount of work done. I would totally recommend VIP Plumbing.
I highly and unequivocally recommend VIP Plumbing & Water Heaters. Vince installed a whole-house carbon backwashing filter and water softener, as well as an under-the-sink reverse osmosis (RO) system. He provides high-quality plumbing services at very reasonable prices. His work is impeccable. Vince has all the attributes you would want in a plumber. He is professional, reliable, courteous, personable, and informative. Perhaps most importantly, he is trustworthy.
I had talked to several plumbers about purchasing and installing water treatment systems. Vince came to my house and gave me a free detailed, line-item estimate for each component of the system I wanted to have installed. Some other plumbers would help me only if I used the products they sell (e.g., pushing water conditioners as superior to water softeners, even after I explained that I know the difference and wanted a high-efficiency softener). Others pressured me to modify the installation location or to reconfigure the system in ways that I did not want.
Vince struck the exact right balance. He helpfully offered--but never pushed--various ideas and potential products and solutions but was always focused first and foremost on what I was trying to achieve. He assured me that he would get the job done regardless of what products I ultimately chose. His quote was also very competitive.
I purchased all the equipment myself and arranged with Vince to install everything. He installed the system exactly as I had requested. Even though there were some tricky aspects to the installation, Vince always came up with outstanding solutions. Some of the complexities of my setup included the following: adding a three-valve bypass (so that I can still have water in the house if/when the systems ever need service); getting wiring to the installation location for two control valves; joining the drain line from the carbon backwashing filter tank to the softener drain line; and dealing with differences in connection and pipe sizes.
Vince was communicative and responsive throughout the whole process. He kept his appointments. He responded to calls and texts in a timely manner. On the day of installation, even though the job ran long due to some of the intricacies involved, Vince worked late to complete everything that same day, including installing the RO system. Throughout the job, he explained what he was doing and why, and made sure that I was getting the system set up exactly the way I wanted it. He then even followed-up a few days afterward to make sure everything was working properly and to my satisfaction. What amazing service!
His pricing was beyond reasonable, especially given that he had to come a few days before installation to do some prep work to the system and given those complexities I mentioned. He also hauled away some old equipment (which some other plumbers did not include in their pricing).
As you can tell, I cannot say enough good things about Vince. Above all, I felt that I could trust Vince in every way: his expertise, skill, advice, pricing, and follow-through. If you need a talented and honest plumber, I strongly encourage you to contact VIP Plumbing & Water Heaters.
Salim T.
02/10/2023 12:00:00 SA
Called VIP to install an instant hot water pump. They were responsive and upfront with their pricing. The install went smoothly and the pump works great! Highly recommended!
We called VIP Plumbing to replace our water heater when it stopped working. Vince was responsive, knowledgeable and quick. We were happy with the price and service and would highly recommend him!
Steven Y.
11/01/2019 12:00:00 SA
We had an emergency with the bathtub faucet leaking water overnight. Vince originally scheduled to come out Saturday but I texted him and he came out Friday when he had a min to spare and get everything fixed. Awesome service and he explained to me what was happening. We previously called another company that wanted to charge 50% more than what Vince charged us!
Christopher H.
12/18/2019
Vince was great! Very knowledgeable and provided great information! Vince helped diagnose and fix a hot water problem in the shower. He ordered a unique part and installed in less than an hour once he received that part. I highly recommended!
Rude on the phone so I can't imagine how they would treat me in my home. No thanks how could anyone higher such unprofessional people when you're the one asking for their service. Crazy people
Our Rinnai R85 tankless water heater started to leak water. We didn't notice it until Monday late afternoon when the garage door was wet. The water dripped from water heater, went through the dry wall, then flowed through garage. I talked to my neighbor and he recommended Vince as Vince did some good work for him before. I called Vince and he said that he will come to check the second day between 8-10am. Meanwhile he said that we could still use the water heater temporarily which was a relief.
On Tuesday Vince texted me the update and notify me when he will come. He checked and told me that I need a new tankless water heater. No surprise as the current one came from the builder more than 10 years ago. He suggested 2 replacement options from Rinnai and we chose the one with the bigger output. The price is a total price including the unit and labor which looks reasonable.
Vince contacted the supplier right away. Luckily that model was in stock. Vince came back that afternoon and started to work on the replacement right away. He was a certified Rinnai technician and he was very knowledgeable. He wrapped up the work right before the hail came down. He also explained options to save energy by setting up the water heater temperature for different scenarios. We really appreciated his quick turnaround time and his good work.
I called Vince to fix our leaking shower drain. He came on the same day, gave us a reasonable quote and fixed the problem in a matter of hours. He was very honest and thorough. Not only did he fix the leaking shower (replaced the drain), he also declogged the pipe with no extra charge. He also made sure his work area is clean after fixing the problem. Afterwards, he also looked at our aging tankless heater and gave us his honest opinion about it. He could have easily replaced some parts and charge us some extra $$$, but he didn't do it. I will definitely call Vince again for any plumbing issues.
My water heater went out on a Saturday morning. It seems like every time I have a plumbing problem, it is on the weekend. I was impressed with the glowing reviews I read on Yelp about Vince and decided to give him a call. Vince answered the phone and was at my house by early afternoon. Talk about prompt service! He immediately identified the problem and quoted me an extremely fair price, especially considering it was the weekend. Vince had the part that needed to be replaced on his well stocked truck and had the water heater fixed in no time. Vince actually cares about saving the customer money and did not try to talk me into replacing my water heater. He is a super nice guy, very professional and knowledgeable. I will never use anyone else!
Sam L.
02/12/2021 12:00:00 SA
Highly recommend VIP plumbing. We had a broken hot water heater on a Saturday that Vince was not working and he came over anyway to check it out. Quickly diagnosed the problems we were having, grabbed the parts and fixed it first thing Sunday morning. We could not be happier with his commitment to his customers and service.
Was in the market for a new water heater and called around and got various quotes over the phone. Called Vince at VIP plumbing and he wanted to come see the issue before giving me a quote. He came by to diagnose and confirmed I needed a new water heater and would replace gas, water lines, put in a drip pan, etc etc and beat all the other various quotes.
Set a date and time and he and his team installed the water heater without a hitch and also recommended to replace the main water outlet as the shut off was seized so if I had any water emergency I wouldn't be able to turn off the water main! That would've been bad!
Thanks to Vince we have a new and improved water heater safely installed and a new water main :).
Appreciate the insight and help, would definitely use and recommend him and his team again if plumbing issues come up in the future for myself or others.
Kevin L.
11/06/2019 12:00:00 SA
Vince did a great job to install the water softener in our house. I brought a shed to cover the water softener. It's a tight fit for both pieces. Vince not only installed the machine, he also helped me to assemble the shed. He is patient and knowledgeable. Highly recommend!
Shaun J.
10/01/2019 12:00:00 SA
Our water heater burst and after reading all the great reviews we decided to call VIP plumbing. Vince was nothing short of amazing; he came by, inspected, and did a same day install (even working after normal business hours). He was professional throughout and had us ready to go in no time. I wouldn't hesitate recommending Vince at all.
We had a water heater problem at home recently. We are glad we hired Vince from VIP Plumbing and Water Heaters to fix the problem for us. Vince has a 5-star quality in every professional aspect. He is professional, on time, knowledgeable and great at what he does. What sets Vince apart from others is his modesty and honesty. We'd highly recommend Vince for any plumbing and water heater need.
Prav A.
03/09/2020 12:00:00 SA
Vincent replaced our gas line with new lines which goes along the wall and then underground along side yard where there are big flower trees and tall tree stumps. It's a very complex project and it is turned down by couple other plumbers. Out of all the plumbers I consulted for the job, Vincent is the only one clearly explained nature of the job, gave a clear quote and answered all my questions over the phone.
He completed the project thoroughly, and PG&E guy who came for inspection also appreciated his work! He was very professional and made such a tough 2 day job look very simple. He saved our very favorite flower tree and also repaired the irrigation after installing new pipeline!
Asked for a quote to replace tank for reverse reverse osmosis system. Vince got back to me within 15 min and it was a Sunday. I like that instead of just giving me a quote, he let me know he would make sure the entire system was working. No one else did that. Once he arrived he diagnosed that my tank was fine and the system was bad (which he showed me). He gave me the recommendation for a new system which I ordered on amazon. It arrived 2 days earlier so I gave him a call and he came within 2 hours to fix. I find Vince to be reliable, honest, and good with his labor. I highly recommend him for any plumbing needs as he is conscientious and fast.
Cheryl U.
03/11/2020 12:00:00 SA
I totally clogged up my garbage disposal with pasta! Vince responded immediately and arrived later that day. He was fabulous! He identified the problem and I was back in business within the hour. THANK YOU!
Vince was awesome. He installed a Navien tankless water heater in a new location in my garage and updated me throughout the job to make sure we were on the same page. After getting four quotes, I choose him because he had a reasonable price, was very knowledgeable, and I knew it would be done right since he is the owner. I highly recommend him and plan to use him for more projects in the near future.
Vince is very professional at his work and 24*7 approachable guy for any plumbing issue at your house.
We had an issue with the garbage disposal and pit trap twice.
He was so responsive and prompt to come and solve the issue on the very next day.
He was very patient and took the time to explain us the source of the problem and everything he was doing to fix it.
He answered all my questions and gave some precautionary measures to follow which were really helpful.
He only charged the basic service fee.
He is a very friendly and well natured person with always a smile on his face.
He is the go to person for any plumbing service in our house.
Also, Vince offers a reliable warranty and he stands by it.
It was Christmas season and we noticed in the night time that our pit trap was broken .
He came the very next day and replaced it with a new pipe for free!!
I am very pleased with his service and happy for finding a good plumber. Thank you very much Vince !
Jim L.
06/10/2020 12:00:00 SA
Our water heater went down on a Sunday evening. Vince came out the next morning and installed a new heater. He was very courteous, professional and thorough. His pricing was very fair. We are happy with his work and appreciate his service. I would not hesitate to call him again.
Excellent experience. Vince came out on a Sunday morning and installed a new water heater at our rental unit that had finally failed the night before. The renters never missed a shower. He was pleasant and efficient, performing quality work. The next day Vince came to our house and installed a new dishwasher that the delivery guys couldn't manage. With all of the many repairs and plumbing fixes we have needed over the last 40 years, this stands out as one of the very best. Responsive, knowledgeable, quality workmanship and fair pricing.
Cheryl U.
03/11/2020 12:00:00 SA
I totally clogged up my garbage disposal with pasta! Vince responded immediately and arrived later that day. He was fabulous! He identified the problem and I was back in business within the hour. THANK YOU!
Carolyn S.
06/06/2023 12:00:00 SA
We have worked with Vince on numerous occasions and he is always a pleasure to work with. Recently he helped us with our water pump and also helped us to investigate a mysterious leak coming from upstairs. We really appreciate his honesty, communication and amazing work ethic. I am not knowledgeable in home repairs and he patiently explained everything and answered my many questions. We highly recommend calling Vince for any of your plumbing needs!
David A.
11/12/2021 12:00:00 SA
Our water heater started leaking so I called VIP. Vince came out the next morning ready to replace the heater. Within 1-1/2 hours everything was back up and running. He really did a thorough and clean job.
Deepinder S.
08/01/2019 12:00:00 SA
I had a huge list of items to take care of when tenant vacated my rental house in San Ramon earlier this year. Vince did the following jobs at my rental house:
- install fleck water softner
- install RO water filteration system
- replace garbage disposal
- install new kitchen faucet and air gap
- bath tub drain replacement. This required making a hole in the wall to reach the bottom of drain. Vince also patched and painted the area after drain replacement.
- Replace bath tub spout and handle
- install shower handle and shower rod
- install pre-valve under ground and main shut off value
Vince has done the following projects at my primary house:
- install fleck water softner
- install RO water filter system and integrate it with our hot water system so we get filtered hot water also
- replace broken sprinker system
- replace a section of old plastic water pipe with copper
Vince is very reliable and trustworthy. The rental house work took many days and I was very comfortable leaving the house keys with Vince.
For many projects, Vince went to store to purchase various parts (such as shower rod, tub spout, handle, shower handle etc).
He was never in a rush. He explained what he was going to do in great depth after describing various options.
He is very honest and always wants to do the right thing. He suggested I buy the water softener from Amazon since it would be cheaper. After I bought the two water softeners from Amazon, Vince installed them. I was able to save a few hundred dollars in the process.
The quality of his work is excellent and it comes at very reasonable price. That's why I have had so much work done by Vince. At this time, Vince is my go to person for any plumbing related work. I highly recommend him.
One December Monday night, I was drawing a bath for my two young children when I realized my water heater had gone out. After taking a quick look myself, I realized I was no match for a tankless water heater and began my search for a repairman early the next morning. After calling 6 other companies, I reached Vince with VIP Plumbing and he committed to coming out that afternoon. His assessment was free and it was determined the water heater needed to be replaced. He gave me an estimate to replace it and said he could possibly do the job the following day. He wanted to help me as soon as possible, especially since he knew we had small children in the home. I did some research that night and decided this was the right choice for us, so the following morning,Wednesday, I let him know that I wanted to move ahead with the project. He estimated he could be over that afternoon to install the new water heater. Unfortunately, he wasn't able to come until after 5PM and although I appreciate his willingness to start the project so late in the day, we agreed to try again the following day, Thursday. He was able to come over earlier in the day on Thursday and worked tirelessly to replace the water heater. It was a 7 hour project but he powered through and we had hot water that night. He even suggested a solution to help get hot water faster in the house. And what I thought was really great was that he noticed my exterior faucet was leaking and replaced it without me asking or extra charge. Vince was a really friendly guy and I would definitely hire him again.
Terence L.
11/11/2019 12:00:00 SA
Vince was great. He was very responsive and communicated well as the when he would arrive and if there was a delay. He got the job done in the estimated time and cost. He also explained what he did and provided a 1 year warranty on his work and parts. I highly recommend him for your plumbing needs.
Vince was great!!! Punctual,clean,kind and knows his business!! I would recommend him!! Thank you Vince!
Vince was amazing. I had a broken water heater. He came out right away and replace the water heater and was very efficient and very reasonable in price.
Would highly recommend him to anyone who is looking for a plumber.
Just moved in to a townhouse and our hot water just stopped working. We didn't find out until almost 8p, which is our 15mo's bath time. We contacted a few companies, but no one was willing to come for a few days. Thank goodness I found Vince!!! He was still open. He was busy with other appointments for the remainder of his evening (works until 10p), but assured me he'd come first thing in the morning. He came as promised, diagnoses the issue and saved me a ton of $$$$! He even offered a 1 month guarantee on his work. No parts needed to be ordered. He didn't rip me off and was extremely respectful while working; my lil one was napping. I highly recommend and would give 100 stars if I could.
Raj E.
02/03/2020 12:00:00 SA
Our water heater started leaking on Super Bowl Sunday morning! Called at least 10 plumbers but only Vince responded and helped my family the same day!
He was prepared and replaced the water heater in roughly 2 hrs. He patiently explained his assessment and provided various points for me to make the final decision.
I appreciate both, his professionalism and friendliness.
I highly recommend his services if you need it.
Loretta G.
06/05/2021 12:00:00 SA
Vince did an amazing job! He was very professional and really knowledgeable ! His recommendations on the issues were spot on!!!! Always explained cost and time to do the job! Very very professional and you can trust his work and prices!!!
Carmen R.
08/09/2020 12:00:00 SA
Vince replaced a water heater and has done numerous plumbing work for me. He was able to come out right away. His prices are reasonable and his workmanship is excellent!
Was in the market for a new water heater and called around and got various quotes over the phone. Called Vince at VIP plumbing and he wanted to come see the issue before giving me a quote. He came by to diagnose and confirmed I needed a new water heater and would replace gas, water lines, put in a drip pan, etc etc and beat all the other various quotes.
Set a date and time and he and his team installed the water heater without a hitch and also recommended to replace the main water outlet as the shut off was seized so if I had any water emergency I wouldn't be able to turn off the water main! That would've been bad!
Thanks to Vince we have a new and improved water heater safely installed and a new water main :).
Appreciate the insight and help, would definitely use and recommend him and his team again if plumbing issues come up in the future for myself or others.
We had a few relatively minor plumbing issues that needed addressing (clogged master shower, clogged dishwasher, faulty toilet flange).
Vince responded within minutes via Yelp over the weekend and was willing to even swing by on a Sunday for no extra charge, but the timing didn't work out.
He visited today however during his one free slot and he was great.
First, he provides free estimates. If he starts work, minimum charge is $150 (service call charge). More than fair and reasonable.
Second, he didn't charge much for any of the problems. He did the work for less than others quoted me via Yelp.
He was clean, highly professional, and personable.
He also provides advice on other issues that he sees.
We are now thinking of going with him to get a soft water system put in. He definitely seems to know what he's doing.
I highly recommend Vince and VIP. I would refer anyone I know to them. Thanks for a great job!
Christopher H.
12/18/2019
Vince was great! Very knowledgeable and provided great information! Vince helped diagnose and fix a hot water problem in the shower. He ordered a unique part and installed in less than an hour once he received that part. I highly recommended!
Loretta G.
06/05/2021 12:00:00 SA
Vince did an amazing job! He was very professional and really knowledgeable ! His recommendations on the issues were spot on!!!! Always explained cost and time to do the job! Very very professional and you can trust his work and prices!!!
David A.
11/12/2021 12:00:00 SA
Our water heater started leaking so I called VIP. Vince came out the next morning ready to replace the heater. Within 1-1/2 hours everything was back up and running. He really did a thorough and clean job.
Chloe H.
03/06/2020 12:00:00 SA
Replaced our faucet was very quick and efficient. Worked great with my small timeframe. Reasonably priced.
Vince was quick to reply to a request for service and was able to replace a toilet the next day. His price was much more reasonable than another plumbing service I contacted for the same job. Very satisfied with the service and communication that Vince provides.
Great experience with Vince. He knows his trade very well! Took care of my leaking spout by changing a caked in crusted cartridge from 10+ years of hard water! Very friendly and knowledgeable! Definitely will do business with VIP Plumbing again if needed! I will also recommend them! Thanks!
I had a poor installation by previous plumber on a Rinnai tankless water heater. VIP came about 2 hours after I called and fixed it. The previous plumber had neglected to add one way valves, had not included a condensation filter and did shoddy soldering. Vince worked until 9pm at night! Highly recommended! Vince worked hard to get things done right. He is passionate about his work and goes above and beyond. 5 stars.
We called Vince to fix a leak in our bathtub. He came the same day and diagnosed the problem with the bathtub and also fixed a problem with our dishwasher - all without charge!
Later, after the part that he needed for our bathtub arrived, he fixed our bathtub quickly and to our satisfaction.
We would strongly recommend Vince and VIP Plumbing!
I called VIP because of a garbage disposal that stopped functioning. Vince came out the next day and diagnosed the issue immediately. He replaced the disposal, and upon discovering damaged pipes, he replaced those as well. I have had bad luck with plumbers in the past, so I was pleasantly surprised that Vince had all the materials on his truck and could complete the work in under an hour, even with the complication. I am extremely pleased with not only the overall work, but the professionalism and respect displayed by Vince. There are a few other highly rated plumbing companies in the Tri Valley Area that I have had nothing but negative experiences with. I highly recommend VIP over all of them.
I was very happy with the job Vince did in installing four bathroom sink drains. He was much less expensive that other plumbing companies, and very professionally competent. I would definitely hire him again if I needed other plumbing services.
Vince from VIP Plumbing was awesome. He showed up at the time promised and got straight to work replacing my water heater. I had a few questions regarding future maintenance of my new water heater and he enthusiastically answered all of them. I would definitely recommend VInce and VIP Plumbing to all my family, friends and fellow yelpers.
Garbage disposal in my San Ramon house stopped working. I found Vince via Yelp and gave him a call. He came in 2 days later to install a brand new one, with a good reasonable price. Everything works perfect. Vince is very professional and easy to work with. High recommended!
Our Rinnai tankless water heater was leaking. I called VIP plumbing and left message and within minutes, I got a text back. Vince did the diagnostic and immediately told the problem. I was stress free because Vince did all the work from calling the manufacturer for the replacement part that was under warranty, updating me,installation, and even texted me the next day to follow up if everything works. The price was reasonable and he really did a good job.I would highly recommend this company. Again thank you Vince!
We contacted VIP plumbing about replacing our water heater and fixing a drain in one of our sinks. Vince contacted us right away and setup a time to come and look at our existing water heater to ensure the replacement would fit. We're in a condo and the venting had to match the existing location already in place. Thankfully he was able to work with our current setup and now we have a brand new water heater in place, not having affected the exterior wall so no HOA issues. He also easily fixed the drain in our sink and it's flowing better now. Thanks so much Vince! Will definitely be calling him again for future shower remodel.
I asked multiple businesses for quotes on Yelp. Vince was the only one that actually read my message and answered my questions adequately from the first message instead of giving some generic response to call them. That was a good sign and it was the right choice. He gave me a fair price and was very professional and did the job cleanly and quickly. I already recommended him to a friend and would hire him again for future needs.
Vince did an excellent job on replacing my hot water heater on a Sunday. He was honest with what I really needed to do and didn't upsell me. He also spent time explaining the work that was done and was very patient. I'll be using VIP again on my next project.
Carolyn S.
06/06/2023 12:00:00 SA
We have worked with Vince on numerous occasions and he is always a pleasure to work with. Recently he helped us with our water pump and also helped us to investigate a mysterious leak coming from upstairs. We really appreciate his honesty, communication and amazing work ethic. I am not knowledgeable in home repairs and he patiently explained everything and answered my many questions. We highly recommend calling Vince for any of your plumbing needs!
Work is excellent and is done quickly at reasonable price!! Definitely will recommend Vince to my friends!
I reached out to Vince for a water softener and reverse osmosis system installation, based upon a Nextdoor review. He replied promptly and came in for an estimate. His estimate was very fair and I could tell that he really knew his stuff. He came in for the installation at 9am and stayed at my place for over 10 hours to complete the install. He worked very patiently and did an awesome job. Turns out that the Carbon tank that I purchased from Amazon was faulty. I had the manufacturer ship me a new one. Vince came back a week later and replaced the faulty tank for no extra cost. I highly recommend him for all plumbing needs!
Jack Z.
03/08/2020 12:00:00 SA
Vince is a super nice guy and fixes my plumbing issue very quickly and the price is reasonable. Strongly recommended...
Kevin L.
11/06/2019 12:00:00 SA
Vince did a great job to install the water softener in our house. I brought a shed to cover the water softener. It's a tight fit for both pieces. Vince not only installed the machine, he also helped me to assemble the shed. He is patient and knowledgeable. Highly recommend!
Asked for a quote to replace tank for reverse reverse osmosis system. Vince got back to me within 15 min and it was a Sunday. I like that instead of just giving me a quote, he let me know he would make sure the entire system was working. No one else did that. Once he arrived he diagnosed that my tank was fine and the system was bad (which he showed me). He gave me the recommendation for a new system which I ordered on amazon. It arrived 2 days earlier so I gave him a call and he came within 2 hours to fix. I find Vince to be reliable, honest, and good with his labor. I highly recommend him for any plumbing needs as he is conscientious and fast.
Halena S.
07/11/2020 12:00:00 SA
Vince and his team at VIP Plumbing are very professional!!!
We had an issue with the water coming into the main line of our house. Water was leaking at a rate of 100+ gallons per hour. We called several other places, but most were booked out for over a week. We were able to schedule someone to come out in 2 days, and we had to schedule it since we were having such a bad issue.
While we waited, I decided to call VIP to get a quote. I explained my situation to Vince and luckily he said he could squeeze me, in last minute. He assessed the situation and he said he could have someone out that same day to fix it. We were so thankful since our family could not use the water in our house since we had to turn it off due to our leak. He was extremely understanding. On top of that, he didn't take advantage of our situation and raise the price for our last minute fix. He was able to fix it that day and he came in at a lower cost than my original quote.
We would highly recommend VIP plumbing to anyone. They did an outstanding job.
Vince and his team showed up the same day I made a request. We had a leaking sink which was causing some havoc in the kitchen. I was able to book an appointment the same day (and they accommodated my work schedule). They showed up, diagnosed the problem, and had it fixed within the hour, including installing a more robust piping system overall. Also, given the nature of coronavirus, they came in wearing masks and gloves to minimize any potential spread and also placed the booties over their shoes to keep dirt from coming in. Their price was fair with other quotes I received online. Would highly recommend VIP Plumbing & Water Heaters!
Jack Z.
03/08/2020 12:00:00 SA
Vince is a super nice guy and fixes my plumbing issue very quickly and the price is reasonable. Strongly recommended...
Vince from VIP Plumbing was awesome. He showed up at the time promised and got straight to work replacing my water heater. I had a few questions regarding future maintenance of my new water heater and he enthusiastically answered all of them. I would definitely recommend VInce and VIP Plumbing to all my family, friends and fellow yelpers.
Scott H.
11/06/2019 12:00:00 SA
I called Vince late one night (9pm-ish) with a minor plumbing emergency on our new home. The water was shut off to the house due to a leaky shut off valve under the kitchen sink that wouldn't cooperate. He fit me in early the next morning. He quickly fixed the shut off valves and also identified a few other issues that our home inspector pointed out. He also took $20 off the fix since I supplied my own quarter turn shut off valves. Based on my initial positive experience, I scheduled him to come back to do the other work.
Vince is personable, responsive, tidy, respects your property (wears booties in your home) and pays attention to the details. He works efficiently and his work is top notch. I had him look at an issue with our downstairs shower. The cartridge in the handle was old and failing so it was difficult to push/pull to turn the water off/on. He quoted me a price and I said I'd sit on it as it wasn't a high priority. I left to go pick up my daughter at school and when I came back he had replaced it for me at no cost! He said he valued my business and did it as a thank you. Who does that anymore? Vince does.
Use VIP Plumbing with confidence.
Vince came on a Saturday night to fix a blocked kitchen sink. He was very good in communicating his arrival time, diagnosed the problem quickly. He explained what he thought was the problem, and how to fix it. He also made sure he was able to do the work cleanly, and gave good advise on what to and what not to do in the future.
We appreciate his excellent service, and that he took care of the issue in a very timely manner. Thanks, Vince!
Sheryl M.
08/11/2019 12:00:00 SA
Our plumber was quick and prompt and thorough. He gave us lots of options, and we settled on some added work that will be doing later. I would highly recommend him.
Vince replaced our water heater couple of days ago - And I am so glad I found him online through yelp. Vince is straight-forward, honest, hard-working, knowledgeable, trust worthy, on time and very reasonable. I used yelp to request quotes from multiple vendors and almost everyone suggested to use Bradford White water heaters. I then searched in various consumer forums and found many negative reviews on Bradford White brand of water heaters. I then learned that Bradford White is only sold to customers through professional installers and not through retail channels. Vince was the only one who agreed to use one of AO Smith owned brands as I suggested. His quote was reasonable and he did a good job. One tip for homeowners - Many water heater installers will send you a sticker to put on the tank with instructions to switch off gas and then call their number. We called one of those numbers when our water heater started leaking. They quoted us double the price. They lowered their price to almost half when I decided not to proceed with them. I obviously didn't want such people in my home who lower their price by half in less than 5 minutes. Long story short - I am glad I found Vince during this episode - he will be my long-term plumber
Excellent service at amazing price!! We have a rental in San Ramon and when the old water heater gave out we decided to explore the tankless water heater world. After a few phone calls with various vendors we were very fortunate to come across VIP Pluming. We were able to schedule an appointment immediately and when Vince, the owner, came out he gave us a great overview of the different options. He was able to install the tankless water heater within a day and we couldn't be happier. Thank you Vince and the VIP team!!
Eric S.
06/01/2020 12:00:00 SA
VIP came out promptly and replaced our leaking water heater right away under Warranty! I would give 6 stars if I could!
Quick, know what there doing and well equipped and have good advice. Personable and easy to talk to. Hit me up we all gotta go!!!!!
Vince did an amazing job installing a kitchen faucet and a new disposer in our home. Before I talk about his install, I wanted to say he is a gem of a person to meet. He is very responsive and he made sure everything is alright in his work before he left. He took time installing the faucet and disposer and making sure it had no leak by running the water multiple times. His price was comparable to other companies but difference is in his workmanship. If you are looking for a plumber I would strongly recommend him.
Vince was great. Great communication and arrived in the agreed upon timeframe. We had an issue with one of our toilets. Vince arrived, identified the issue and fixed it right away. I would highly recommend Vince for any of your plumbing needs!
Professional and quality service, easy to schedule. The work was done quickly at a reasonable price.
We were happy with Vince fixing our plumbing issues.
Vince is very professional at his work and 24*7 approachable guy for any plumbing issue at your house.
We had an issue with the garbage disposal and pit trap twice.
He was so responsive and prompt to come and solve the issue on the very next day.
He was very patient and took the time to explain us the source of the problem and everything he was doing to fix it.
He answered all my questions and gave some precautionary measures to follow which were really helpful.
He only charged the basic service fee.
He is a very friendly and well natured person with always a smile on his face.
He is the go to person for any plumbing service in our house.
Also, Vince offers a reliable warranty and he stands by it.
It was Christmas season and we noticed in the night time that our pit trap was broken .
He came the very next day and replaced it with a new pipe for free!!
I am very pleased with his service and happy for finding a good plumber. Thank you very much Vince !
Viktor C.
03/02/2023 12:00:00 SA
Excellent and professional. Vince is a master in this field I recommend to everyone
Carol C.
10/03/2019 12:00:00 SA
Was so happy that I got a hold of Vince at VIP Plumbing for my outdoor water leak that was brought to our attention by the water company. I reached him immediately after hours and he was at our house working on the problem within an hour. He fixed the issue and during the whole process we felt we were in good hands working with an honest person who knew his business. Thank you so much Vince and if we have any future plumbing issues you will be the person we call and would recommend to anyone.
Dan D.
01/08/2021 12:00:00 SA
Vince was awesome! He is a professional quality plumber. Super satisfied with his work and installation of the Aquasana Rhino whole house water filter.
I found him here on Yelp, it was easy to set up a time for him to come out to review/discuss the job. Vince clearly explained exactly what he was going to do and provided a reasonable estimate, while considering other quotes I received from other plumbers. Vince was accommodating in setting up a time for him to come out and perform the job, even around the holidays.
On the day of the job, he gave me a heads up and arrived on time, while practicing COVID safety guidelines/wore his mask. We had a friendly chat, and he efficiently worked through the install. Vince followed the instruction manual and explained some improvements he would be making as well. The install took several hours, while he thoroughly checked for leaks, and had me run the water throughout the house to make sure the system would run smoothly. Vince also explained the bypass loop, regular maintenance, and the warranty for his work.
Vince was respectful, friendly, and most importantly did a great job I'd definitely recommend his work. Thanks Vince!
We had engaged Vince to install our water softener unit. He was very responsive and gave us a very good overview of the process and shared the estimate. He did a follow up and gave us timeline on when he could come over to install. On the assigned day he came over and did a thorough job of installing and checked to ensure everything is right. He did a follow up next day to ensure everything was smooth and proper. Vince is very responsive, prompt, respectful and professional. Would recommend Vince any day!
Work is excellent and is done quickly at reasonable price!! Definitely will recommend Vince to my friends!
We called Vince based on a NextDoor post and also his Yelp rating. Plus he is local and we wanted to support local businesses. He came promptly to diagnose the issue with our water heater which had just stopped working. Given the age of the heater (8yrs old) he said it wasn't worth repairing and best to replace. We got the same advice from 2 other companies as well so agreed to replace it with a new Bradford White heater. His preference was actually for American Standard but he was flexible with our preference. He came out on Monday afternoon to do the job and replaced the heater efficiently and made sure to clean up afterwards. Only a small note - I had to push him to position the hose to drain the old heater in my backyard instead of the front - why waste the water?! He did it in the end so that was fine. Also he had originally said he could show me the part that was damaged after replacing the heater but when I asked he didn't want to waste time. I let that one go but it would have been nice for him to follow through but not a big deal.
All in all a good experience. We are considering using his services again to install a water softener and reverse osmosis system next.
Vince did an amazing job installing a kitchen faucet and a new disposer in our home. Before I talk about his install, I wanted to say he is a gem of a person to meet. He is very responsive and he made sure everything is alright in his work before he left. He took time installing the faucet and disposer and making sure it had no leak by running the water multiple times. His price was comparable to other companies but difference is in his workmanship. If you are looking for a plumber I would strongly recommend him.
I highly and unequivocally recommend VIP Plumbing & Water Heaters. Vince installed a whole-house carbon backwashing filter and water softener, as well as an under-the-sink reverse osmosis (RO) system. He provides high-quality plumbing services at very reasonable prices. His work is impeccable. Vince has all the attributes you would want in a plumber. He is professional, reliable, courteous, personable, and informative. Perhaps most importantly, he is trustworthy.
I had talked to several plumbers about purchasing and installing water treatment systems. Vince came to my house and gave me a free detailed, line-item estimate for each component of the system I wanted to have installed. Some other plumbers would help me only if I used the products they sell (e.g., pushing water conditioners as superior to water softeners, even after I explained that I know the difference and wanted a high-efficiency softener). Others pressured me to modify the installation location or to reconfigure the system in ways that I did not want.
Vince struck the exact right balance. He helpfully offered--but never pushed--various ideas and potential products and solutions but was always focused first and foremost on what I was trying to achieve. He assured me that he would get the job done regardless of what products I ultimately chose. His quote was also very competitive.
I purchased all the equipment myself and arranged with Vince to install everything. He installed the system exactly as I had requested. Even though there were some tricky aspects to the installation, Vince always came up with outstanding solutions. Some of the complexities of my setup included the following: adding a three-valve bypass (so that I can still have water in the house if/when the systems ever need service); getting wiring to the installation location for two control valves; joining the drain line from the carbon backwashing filter tank to the softener drain line; and dealing with differences in connection and pipe sizes.
Vince was communicative and responsive throughout the whole process. He kept his appointments. He responded to calls and texts in a timely manner. On the day of installation, even though the job ran long due to some of the intricacies involved, Vince worked late to complete everything that same day, including installing the RO system. Throughout the job, he explained what he was doing and why, and made sure that I was getting the system set up exactly the way I wanted it. He then even followed-up a few days afterward to make sure everything was working properly and to my satisfaction. What amazing service!
His pricing was beyond reasonable, especially given that he had to come a few days before installation to do some prep work to the system and given those complexities I mentioned. He also hauled away some old equipment (which some other plumbers did not include in their pricing).
As you can tell, I cannot say enough good things about Vince. Above all, I felt that I could trust Vince in every way: his expertise, skill, advice, pricing, and follow-through. If you need a talented and honest plumber, I strongly encourage you to contact VIP Plumbing & Water Heaters.
Mohit C.
02/07/2020 12:00:00 SA
I used VIP plumbing to install an RO filter that I bought on Amazon back in October. Vince was very prompt in responding to my request and was on time for the job. Right from the start seeing his work, it was clear he was highly experienced. His work was extremely neat and professional. Vince is a really friendly person too.. I would definitely recommend him and I would use VIP plumbing for my future plumbing needs.
We had a few relatively minor plumbing issues that needed addressing (clogged master shower, clogged dishwasher, faulty toilet flange).
Vince responded within minutes via Yelp over the weekend and was willing to even swing by on a Sunday for no extra charge, but the timing didn't work out.
He visited today however during his one free slot and he was great.
First, he provides free estimates. If he starts work, minimum charge is $150 (service call charge). More than fair and reasonable.
Second, he didn't charge much for any of the problems. He did the work for less than others quoted me via Yelp.
He was clean, highly professional, and personable.
He also provides advice on other issues that he sees.
We are now thinking of going with him to get a soft water system put in. He definitely seems to know what he's doing.
I highly recommend Vince and VIP. I would refer anyone I know to them. Thanks for a great job!
I am very glad that I chose VIP Plumbing to do my water softener and reverse osmosis installation! Vince came out to my house and did an amazing job on the install.
He went above and beyond in the amount of care that he put into the system, as well as coming up with solutions that worked around some tight space challenges in the garage and under-sink area.
I am actually going to use him again for a bidet installation, because I trust his work very well and will continue to use VIP Plumbing for all my serviceable needs!
Karman C.
06/08/2020 12:00:00 SA
Our kitchen sink is clogged. Vince did an excellent job at fixing it. He answered my call right away and came immediately the next morning. The job was done well and he is efficient as well. He is also friendly and very on time.
Milton P.
05/09/2020 12:00:00 SA
Reached out to Vince for issues with out tankless water heater and he was able to troubleshoot and come up with a solution that saved us a lot of money. He's very responsive and kept in contact with us the whole time.
We had a leak in our kitchen faucet after the hose snapped off. Vince immediately responded to my phone call and was quick to schedule an appointment. He did a great job replacing our faucet and we had him look at a few additional things in our home. He worked very quickly and clearly has the expertise. Thanks, Vince!
I got a prompt response to my initial request for work. I call and also messaged to confirm that I will hire Vince for work. He was supposed to replace 2 toilets on 12/23. I called on 12/22 to make sure he is all set to come. This time I called him he said he is booked and cannot make it! When I asked him why is he backing off from his commitment, he said he never got any confirmation. This was despite making calls and giving all the details.
Fortunately, I found someone who came on 12/23 to come and install new toilets (note - old toilets were broken and not functioning) otherwise as you can imagine I would have been without working toilets over this holiday!!
Sabina N.
08/06/2020 12:00:00 SA
Excellent service. Kitchen faucet and sink erator were replaced fast and function well
Well what do you do when you aren't sure how to do it? You call a professional as I did with Vince. He has a bunch of great reviews from others which weren't immediately showing up till I scrolled down to find them. And those reviews were my experience - Vince was responsive, prompt, respectful, professional and explained what he was doing and why. I needed to find a plumber who I can work with whenever I have plumbing issues, not just this one situation of flushing my tankless water heater. But this was a good way to find a good plumber as Vince is just that.
Plumbing is not in my wheel house of knowledge so I'm not going to try even using a Youtube playing over and over. I prefer having someone come out who knows what they are doing, treat me fair and doing it right the first time.
All is well in the world of having hot water reach the 2nd floor of our house. I'm pleased to say I found me a new plumber! Thank you Vince!
srikanth y.
07/10/2020 12:00:00 SA
I needed several things done quickly- replacing a leaking garbage disposer, leaking faucet, a new RO system, a refrigerator line and all that needed to be done quickly. Vince was very prompt at providing an estimate and recommended the right RO system (which works great)- the one I bought was too slow to refill so I exchanged for the better one. The quote was easy to understand. On the installation day he was prompt and completed everything needed in one evening. The best part is the warranty on service and the peace of mind. I would surely use VIP plumbing again.
Prav A.
03/09/2020 12:00:00 SA
Vincent replaced our gas line with new lines which goes along the wall and then underground along side yard where there are big flower trees and tall tree stumps. It's a very complex project and it is turned down by couple other plumbers. Out of all the plumbers I consulted for the job, Vincent is the only one clearly explained nature of the job, gave a clear quote and answered all my questions over the phone.
He completed the project thoroughly, and PG&E guy who came for inspection also appreciated his work! He was very professional and made such a tough 2 day job look very simple. He saved our very favorite flower tree and also repaired the irrigation after installing new pipeline!
Vince came and did an excellent job fixing our leaky and rusty pipes on water heater. Vince is very knowledgeable about water heater plumbing and his work is quick and beautiful! Highly recommended! We will definitely call them for our future plumbing jobs.
Vince was honest and professional with us. Called him regarding our tankless water heater issue and he was able to came in the same day afternoon and fixed the issue. He recommended what we need to do for future sustainability as well.
srikanth y.
07/10/2020 12:00:00 SA
I needed several things done quickly- replacing a leaking garbage disposer, leaking faucet, a new RO system, a refrigerator line and all that needed to be done quickly. Vince was very prompt at providing an estimate and recommended the right RO system (which works great)- the one I bought was too slow to refill so I exchanged for the better one. The quote was easy to understand. On the installation day he was prompt and completed everything needed in one evening. The best part is the warranty on service and the peace of mind. I would surely use VIP plumbing again.
Vince was great!!! Punctual,clean,kind and knows his business!! I would recommend him!! Thank you Vince!
Vince came out and not only quoted the lowest price for a tankless water heater, he also proposed the cleanest installation. This was a huge factor since we didn't want exposed pipes running everywhere. Vince pays attention to detail and we will definitely work with him again and recommend him to everyone.
Heather A.
08/07/2020 12:00:00 SA
Wow! What amazing service! Not only was VIP the only ones able to come out within a day, Vince was extremely thorough and helpful. He was supposed to come out for just an estimate but was able to replace our expansion tank, fix our kitchen sink (that had been fixed by another plumber before mind you ), and check out our toilet that mysteriously started having hot water in the bowl and tank. Vince deserves a raise!!
I will definitely be using VIP for all future water heater and plumbing needs and will be recommending them to all friends and family in the area.
Suresh B.
09/01/2019 12:00:00 SA
Vince replaced my storage water heater with tankless water heater. Great work in a compact area . I really appreciate his technical knowledge and workmanship. Great skills. Definitely anyone need to consider Vince for the job. And not to forget his prices are competitive too.
Jill D.
10/07/2019 12:00:00 SA
Vince with VIP Pmumbing is an honest, professional plumber who I highly recommend.
I was looking for a recommended plumber. I did a few instant quotes via Yelp and only one plumber replied and those prices were very high. So I kept looking for a plumber and I found Vince with VIP Plumbing. He came highly recommended by several people on NextDoor, so I called and spoke with Vince. He worked with my schedule and we set a date and time for him to come see the items I wanted updated.
When he arrived, I showed him what I wanted done and expected him to give me a bid and schedule a time to come back for the repairs. He gave me a bid that I thought was fair and said he could do the job now. Wow! Now mind you I had two fairly minor items for him to update, but he made the repairs right then and there! He did a great job and gave me peace of mind having the updates completed.
Vince is now in my contacts. He's now my go to plumber and I will recommend him to my friends, family and clients.
Thank you Vince!
Suresh B.
09/01/2019 12:00:00 SA
Vince replaced my storage water heater with tankless water heater. Great work in a compact area . I really appreciate his technical knowledge and workmanship. Great skills. Definitely anyone need to consider Vince for the job. And not to forget his prices are competitive too.
Heather A.
08/07/2020 12:00:00 SA
Wow! What amazing service! Not only was VIP the only ones able to come out within a day, Vince was extremely thorough and helpful. He was supposed to come out for just an estimate but was able to replace our expansion tank, fix our kitchen sink (that had been fixed by another plumber before mind you ), and check out our toilet that mysteriously started having hot water in the bowl and tank. Vince deserves a raise!!
I will definitely be using VIP for all future water heater and plumbing needs and will be recommending them to all friends and family in the area.
This company was able to help us with multiple plumbing projects/issues, from replacing our toilets, faucets, upgrading our new house plumbing and replacing a broken pool water fountain supply pipe. Always responsive, friendly, and professional. Vince is the man! Thank you!
I reached out to Vince for a water softener and reverse osmosis system installation, based upon a Nextdoor review. He replied promptly and came in for an estimate. His estimate was very fair and I could tell that he really knew his stuff. He came in for the installation at 9am and stayed at my place for over 10 hours to complete the install. He worked very patiently and did an awesome job. Turns out that the Carbon tank that I purchased from Amazon was faulty. I had the manufacturer ship me a new one. Vince came back a week later and replaced the faulty tank for no extra cost. I highly recommend him for all plumbing needs!
Veronica S.
10/02/2019 12:00:00 SA
Did a great job! And a honest price what more can I say! They fitted me that day I had a clogged sink so I was very happy! I didn't have to play the song and dance to get a estimate first and wait 2 weeks later like other companies, nope he came and worked on my sink and gave me a great price! I will defiantly use these guys again!
We called VIP based on a friends recommendation to fix a malfunctioning valve. Vince's scheduled us to or the next day.
Meanwhile, we had a sewer blockage that caused flooding. Vince and his coworker were able to fix both issues and did an Exxon job.
My old toilet needs to be replaced. I called them and made an appointment. But unfortunately they are 35 minutes late and did not bring the new toilet as they promised. When they stepped in, I asked them to wear masks and shoes cover. The manager was very mean saying to me: you have to wear the mask too because you asked us to wear masks!! Literally I waited 3 hours and got the answer we did not understand each other well and have to make another appointment. Very very very bad service! I was wondering how could they get 5star review! They should be out of business!!!
Walked into HomeDepot to put in a request in pro services as the water pipe in the backyard of my home broke. As soon as the phone number was entered, within seconds I got a call from Vince, which was simply amazing and scheduled a time right that day (Sunday).
Vince came in at the said time and was able to fix the broken pipe with ease and also went one step further to fix an additional leak. Thanks so much Vince.
I will be engaging him for additional plumbing projects that I have in my mind.
My water heater was leaking so I called first thing in the morning. He came out right away and replaced the water heater and he also found a pipe that was leaking in the wall and he fixed that too. Great service! Highly recommended.
Vince came out and not only quoted the lowest price for a tankless water heater, he also proposed the cleanest installation. This was a huge factor since we didn't want exposed pipes running everywhere. Vince pays attention to detail and we will definitely work with him again and recommend him to everyone.
Jessica L.
03/07/2021 12:00:00 SA
Vince did a great job to install a new toilet and shower for me. He replied to my requests and scheduled an appointment quickly and cleaned up my condo after the work is done (even disposed the old toilet). I would recommend him to all my friends and my family for plumbing work. Thank you Vince!
Konrad came and quickly fixed my clog. He was fast, courteous, and very reasonably priced. I sincerely appreciate his follow-up and regular communication with me. I would highly recommend him!!
Great job done by Vince !
We needed our kitchen sink to be repaired and also replace the faucet . He let me know how much it cost before he got to work. He is very nice and quick with work. He is very knowledgeable and get the work done at a reasonable price.
Thank you Vince!
Had a washing machine overflow malfunction combined with a shutoff valve malfunction, resulting in water all over the place. Vince responded quickly late on a Friday afternoon and efficiently repaired our shutoff valves allowing us to get on with the cleanup. He removed a lot of anxiety that afternoon.
I came home to a leaking water heater and frantically started calling around to get a quote for a replacement water heater. I sent him a few photos of the situation and he was able to give me a quote for the job. He came the next day and had the water heater installed and working quickly.
Sri J.
02/01/2020 12:00:00 SA
Vince is professional and friendly. I called him to replace my shower valve, and he used a very good brand and original parts for the replacement. He informed me before his arrival, so I knew when to expect him. His work is excellent with a good price.
Shashank S.
09/08/2019 12:00:00 SA
I had a very positive experience with Vince from VIP plumbing. Vince was very professional-- he was transparent from the beginning and made communication between us clear and easy. For instance, he called to keep me updated on his ETA, which might seem small but really helps when trying to manage my schedule. Once he arrived and inspected the water heater he explained what had happened and possible causes for the issue. His explanations were clear and detailed, yet simple. This makes it easier for me when dealing with my water heater. He fixed the issue and once again explained it to make things clear. He even ordered a spare part in case anything were to happen in the future.
TL;DR: Vince was transparent, professional and helpful. I would definitely recommend him.
We had a great experience with Vince. On Mother's Day we had an eroded pipe burst in the laundry room, Vince was on-time, efficient and most importantly incredibly neat, pretty sure he left the space behind our washer cleaner than when he found it. He also had everything he needed in his work van, many times plumbers have to leave and come back but he was prepared and even was able to take care of a broken hot water valve under our kitchen sink. He was really upfront and apparent with cost. Very much appreciated his professional services.
Yuli Y.
02/08/2020 12:00:00 SA
One of our sprinkler pipe burst during labor day weekend and Vince is the only plumber that willing to come and fix it at reasonable price. Vince is very knowledgeable and really great on what he is doing. I ended up called him again to install my reverse osmosis and replace some of or old pipe. Overall i have great experience with him.
Ravi M.
11/05/2020 12:00:00 SA
We called Vince about a clogged toilet and Vince responded immediately saying that he would drop by later in the day. We called other plumbers and they were either not interested or could only come the following week.
Vince kept us informed of his ETA by texting us and then showed up within the time window that he said he would. He did a thorough check and found that we had a larger issue with e main sewage line clogged. He then had to get a snake to unclog the main line and also then installed a new WC. Then he checked everything to make sure everything was good.
Several days later our main sewage line clogged again and we called Vince again. Again he responded immediately and although he had a full day, he arrived late in the evening with a larger snake to unclog the main sewage line. Since then everything seems to be working well.
Vince was very reasonable and went out of his way to ensure that everything was taken care of. He even texted the next day to ask if everything was ok. What an amazing experience. His fees were very reasonable as well. I would definitely call Vince for all future plumbing needs.
Our Rinnai tankless water heater was leaking. I called VIP plumbing and left message and within minutes, I got a text back. Vince did the diagnostic and immediately told the problem. I was stress free because Vince did all the work from calling the manufacturer for the replacement part that was under warranty, updating me,installation, and even texted me the next day to follow up if everything works. The price was reasonable and he really did a good job.I would highly recommend this company. Again thank you Vince!
We had a leak in our kitchen faucet after the hose snapped off. Vince immediately responded to my phone call and was quick to schedule an appointment. He did a great job replacing our faucet and we had him look at a few additional things in our home. He worked very quickly and clearly has the expertise. Thanks, Vince!
5 stars! I called this company on a whim - my tankless water heater wasn't heating water properly, and the company I previously called didn't put much effort into diagnosing the problem (but were eager to try to sell me a new unit for $5000). Vince from VIP came to the house within an hour after I called, dug into diagnosing the problem, fixed it for the cost of a service call, and discouraged me from buying a new unit. I so appreciated his effort, and the heater seems to be fine now. Very happy customer!!
Vince came on a Saturday night to fix a blocked kitchen sink. He was very good in communicating his arrival time, diagnosed the problem quickly. He explained what he thought was the problem, and how to fix it. He also made sure he was able to do the work cleanly, and gave good advise on what to and what not to do in the future.
We appreciate his excellent service, and that he took care of the issue in a very timely manner. Thanks, Vince!
I was very happy with the job Vince did in installing four bathroom sink drains. He was much less expensive that other plumbing companies, and very professionally competent. I would definitely hire him again if I needed other plumbing services.
VIP Plumbing is A+++++ and I highly recommend. Vince is very knowledgeable in what he does and an expert in installing water softener/filter system.
He designed and installed the water softener/filter system including 3 bypass valves and a hose bib. The work he does is truly professional and so far everything has been running smoothly.
Overall, I'm very happy with his service and won't be hesitant to hire Vince again
Milton P.
05/09/2020 12:00:00 SA
Reached out to Vince for issues with out tankless water heater and he was able to troubleshoot and come up with a solution that saved us a lot of money. He's very responsive and kept in contact with us the whole time.
One December Monday night, I was drawing a bath for my two young children when I realized my water heater had gone out. After taking a quick look myself, I realized I was no match for a tankless water heater and began my search for a repairman early the next morning. After calling 6 other companies, I reached Vince with VIP Plumbing and he committed to coming out that afternoon. His assessment was free and it was determined the water heater needed to be replaced. He gave me an estimate to replace it and said he could possibly do the job the following day. He wanted to help me as soon as possible, especially since he knew we had small children in the home. I did some research that night and decided this was the right choice for us, so the following morning,Wednesday, I let him know that I wanted to move ahead with the project. He estimated he could be over that afternoon to install the new water heater. Unfortunately, he wasn't able to come until after 5PM and although I appreciate his willingness to start the project so late in the day, we agreed to try again the following day, Thursday. He was able to come over earlier in the day on Thursday and worked tirelessly to replace the water heater. It was a 7 hour project but he powered through and we had hot water that night. He even suggested a solution to help get hot water faster in the house. And what I thought was really great was that he noticed my exterior faucet was leaking and replaced it without me asking or extra charge. Vince was a really friendly guy and I would definitely hire him again.
Vince was amazing. I had a broken water heater. He came out right away and replace the water heater and was very efficient and very reasonable in price.
Would highly recommend him to anyone who is looking for a plumber.
Terence L.
11/11/2019 12:00:00 SA
Vince was great. He was very responsive and communicated well as the when he would arrive and if there was a delay. He got the job done in the estimated time and cost. He also explained what he did and provided a 1 year warranty on his work and parts. I highly recommend him for your plumbing needs.
Vikram G.
11/11/2019 12:00:00 SA
Vince is honest, professional and personable. Our water heater needed replacement and we called VIP plumbing based on yelp reviews. After reaching through yelp, Vince contacted us within one hour, came home same day for free assessment and provided estimate. During the conversations I found Vince very knowledgeable and had detailed information with water heaters different makes, models and pricing. The very next day Vince replaced water heater within 3-3.30 hours efficiently whilst explaining/walking through water/gas connections and settings for the water heater.
I would definitely recommend Vince!
Vince replaced our water heater couple of days ago - And I am so glad I found him online through yelp. Vince is straight-forward, honest, hard-working, knowledgeable, trust worthy, on time and very reasonable. I used yelp to request quotes from multiple vendors and almost everyone suggested to use Bradford White water heaters. I then searched in various consumer forums and found many negative reviews on Bradford White brand of water heaters. I then learned that Bradford White is only sold to customers through professional installers and not through retail channels. Vince was the only one who agreed to use one of AO Smith owned brands as I suggested. His quote was reasonable and he did a good job. One tip for homeowners - Many water heater installers will send you a sticker to put on the tank with instructions to switch off gas and then call their number. We called one of those numbers when our water heater started leaking. They quoted us double the price. They lowered their price to almost half when I decided not to proceed with them. I obviously didn't want such people in my home who lower their price by half in less than 5 minutes. Long story short - I am glad I found Vince during this episode - he will be my long-term plumber
Vince responded promptly when I told him our water heater failed. He was friendly and easy to talk with about the various options available to get the hot water going. He provided detailed information which was very helpful. Bottom line he repaired the unit in short order. I highly recommend him if you have any plumbing issues.
Jim K.
11/05/2020 12:00:00 SA
We woke up this morning with no hot water. I noticed the pilot light was out but could not get it restarted. We had just replaced the water heater 5 years ago so no way should something be wrong. I looked on Yelp and found VIP Plumbing and called them at 8:30am they answered immediately and were at the house in 45minutes!!!! What a great experience they were so nice and replaced the broken part easily. I would for sure use VIP Pluming services again.
We had a leaking water heater at home. Vince responded within an hour of requesting a quote on Yelp. Vince was busy in SF and adjusted his schedule to stop by after 9pm to provide an estimate for the work.
Vince gave me a couple of options for replacement. He procured and installed a tankless water heater as a replacement. The completed work looks very professional and clean. I was impressed by Vince's workmanship. We're very happy with the customer service too.
I'd definitely recommend Vince to my friends.
Sam L.
02/12/2021 12:00:00 SA
Highly recommend VIP plumbing. We had a broken hot water heater on a Saturday that Vince was not working and he came over anyway to check it out. Quickly diagnosed the problems we were having, grabbed the parts and fixed it first thing Sunday morning. We could not be happier with his commitment to his customers and service.
Deepinder S.
08/01/2019 12:00:00 SA
I had a huge list of items to take care of when tenant vacated my rental house in San Ramon earlier this year. Vince did the following jobs at my rental house:
- install fleck water softner
- install RO water filteration system
- replace garbage disposal
- install new kitchen faucet and air gap
- bath tub drain replacement. This required making a hole in the wall to reach the bottom of drain. Vince also patched and painted the area after drain replacement.
- Replace bath tub spout and handle
- install shower handle and shower rod
- install pre-valve under ground and main shut off value
Vince has done the following projects at my primary house:
- install fleck water softner
- install RO water filter system and integrate it with our hot water system so we get filtered hot water also
- replace broken sprinker system
- replace a section of old plastic water pipe with copper
Vince is very reliable and trustworthy. The rental house work took many days and I was very comfortable leaving the house keys with Vince.
For many projects, Vince went to store to purchase various parts (such as shower rod, tub spout, handle, shower handle etc).
He was never in a rush. He explained what he was going to do in great depth after describing various options.
He is very honest and always wants to do the right thing. He suggested I buy the water softener from Amazon since it would be cheaper. After I bought the two water softeners from Amazon, Vince installed them. I was able to save a few hundred dollars in the process.
The quality of his work is excellent and it comes at very reasonable price. That's why I have had so much work done by Vince. At this time, Vince is my go to person for any plumbing related work. I highly recommend him.
We called Vince based on a NextDoor post and also his Yelp rating. Plus he is local and we wanted to support local businesses. He came promptly to diagnose the issue with our water heater which had just stopped working. Given the age of the heater (8yrs old) he said it wasn't worth repairing and best to replace. We got the same advice from 2 other companies as well so agreed to replace it with a new Bradford White heater. His preference was actually for American Standard but he was flexible with our preference. He came out on Monday afternoon to do the job and replaced the heater efficiently and made sure to clean up afterwards. Only a small note - I had to push him to position the hose to drain the old heater in my backyard instead of the front - why waste the water?! He did it in the end so that was fine. Also he had originally said he could show me the part that was damaged after replacing the heater but when I asked he didn't want to waste time. I let that one go but it would have been nice for him to follow through but not a big deal.
All in all a good experience. We are considering using his services again to install a water softener and reverse osmosis system next.
Doug T.
12/08/2020 12:00:00 SA
Needed help with our kitchen faucet and called several companies based on their Yelp reviews. Came across Vince and his company VIP at around 8 pm one evening and was pleasantly surprised they were still open.
Spoke with Vince. He was really great, scheduled an appointment for a few days later. In addition to being honest, polite, very neat, extremely fast - even though he had never had experience with my particular kitchen faucet, he was able to figure things out and repair my faucet using the parts I requested from Moen.
Hint: If you have anything in your home from Moen that doesn't seem to be working properly, make sure to give their customer service a call. Moen customer service is great as they warranty everything for life. So if you have any issues, explain it to them and they will immediately send official Moen replacement parts to you.
Nonetheless, Vince was great. If you live in the tri-valley area would highly recommend VIP Plumbing. He is really professional and reasonably priced.
Vince was referred to me by Home Depot to help with some plumbing projects around the house. I called him with no clue of where to even begin and he took his time explaining what I needed to purchase to get the job done. He even offered to help buy the stuff himself! Thanks to his guidance, I was able to easily get the right stuff ready and we set up an appointment.
He showed up right on time and installed everything and identified some additional problem areas with his expert eye and offered to fix it for a discount. The family also felt very comfortable around him. Very honest and great guy all around. We will definitely be turning to Vince for all future needs.
Thanks again for your help!
I just wanted to share a very pleasant visit from Vince at VIP Plumbing & Water Heaters. We discovered a leak under our sink at night, we made a call to VIP, and they made an offer to help us immediately. We felt we could wait until the next day and we met with Vince today. Within minutes, Vince addressed our problem and fixed it. Not only did he fix it, he gave us a quick tutorial on what to do next time we run into this situation. Lastly, he ran various checks on our sink to make sure everything else was working well. Vince was great and I highly recommend VIP Plumbing and Water Heaters for all of your plumbing needs.
Konrad came and quickly fixed my clog. He was fast, courteous, and very reasonably priced. I sincerely appreciate his follow-up and regular communication with me. I would highly recommend him!!
M K P.
10/01/2019 12:00:00 SA
Vince removed and installed a new toilet. He was prompt, courteous and very professional. I wouldn't hesitate to recommend him and use for future plumbing projects. He went the extra mile when the product from the hardware store had missing pieces -- he identified the problem, went to the store to obtain the necessary replacement without hesitation or additional charge. Easy to work with.
I asked multiple businesses for quotes on Yelp. Vince was the only one that actually read my message and answered my questions adequately from the first message instead of giving some generic response to call them. That was a good sign and it was the right choice. He gave me a fair price and was very professional and did the job cleanly and quickly. I already recommended him to a friend and would hire him again for future needs.
Jill D.
10/07/2019 12:00:00 SA
Vince with VIP Pmumbing is an honest, professional plumber who I highly recommend.
I was looking for a recommended plumber. I did a few instant quotes via Yelp and only one plumber replied and those prices were very high. So I kept looking for a plumber and I found Vince with VIP Plumbing. He came highly recommended by several people on NextDoor, so I called and spoke with Vince. He worked with my schedule and we set a date and time for him to come see the items I wanted updated.
When he arrived, I showed him what I wanted done and expected him to give me a bid and schedule a time to come back for the repairs. He gave me a bid that I thought was fair and said he could do the job now. Wow! Now mind you I had two fairly minor items for him to update, but he made the repairs right then and there! He did a great job and gave me peace of mind having the updates completed.
Vince is now in my contacts. He's now my go to plumber and I will recommend him to my friends, family and clients.
Thank you Vince!
Vince did an excellent job on replacing my hot water heater on a Sunday. He was honest with what I really needed to do and didn't upsell me. He also spent time explaining the work that was done and was very patient. I'll be using VIP again on my next project.
Jessica L.
03/07/2021 12:00:00 SA
Vince did a great job to install a new toilet and shower for me. He replied to my requests and scheduled an appointment quickly and cleaned up my condo after the work is done (even disposed the old toilet). I would recommend him to all my friends and my family for plumbing work. Thank you Vince!
Garbage disposal in my San Ramon house stopped working. I found Vince via Yelp and gave him a call. He came in 2 days later to install a brand new one, with a good reasonable price. Everything works perfect. Vince is very professional and easy to work with. High recommended!
Steve M.
02/07/2020 12:00:00 SA
Definitely recommend Vince.
I've had the tankless since we moved into the house back in 2007 and have been poor at doing regular maintenance myself. Vince came out and was fantastic at explaining the problem, fixing it and what I need to do going forward. Very nice guy, easy to talk with and pricing was fair (better than others I had contacted, some were not helpful at all). Also fast+responsive to get it fixed ASAP.
I am 100% satisfied with VIP Plumbing, held and operated by Vince P. Our 20 years old water heater was still working but started showing problems with the temperature of the water. Vince came to evaluate the problems the same day. He does not charge for the visit, unlike others who would charge just to give you a quote. We agreed that it is better to replace the heater than to wait it to create more problems. He gave me a very reasonable price for the replacement including buying and bringing the heater and all parts needed and came a few days later to replace it. He impressed me as a very knowledgeable specialist. He installed a pan under the new heater that was missing but required by code, installed also an expansion tank that he included in the total price, even though it was not mentioned in the original quote. The new heater was 2 inches taller than the old one, so all pipes needed some adjustment. The job took nearly 3 hours with a short lunch break. I received a one year labor warranty and, of course, the 6 year manufacturer warranty. All in all, I am very impressed by Vince's work.
I realized in the evening that my hot water heater was leaking. I contacted Vince the next morning. He came over midday, diagnosed the problem and replaced the hot water heater within a few hours.
He was very easy to deal with and while I hope my hot water heater does not have any problems for a LONG time, I would be happy to call him for other plumbing needs.
I just wanted to share a very pleasant visit from Vince at VIP Plumbing & Water Heaters. We discovered a leak under our sink at night, we made a call to VIP, and they made an offer to help us immediately. We felt we could wait until the next day and we met with Vince today. Within minutes, Vince addressed our problem and fixed it. Not only did he fix it, he gave us a quick tutorial on what to do next time we run into this situation. Lastly, he ran various checks on our sink to make sure everything else was working well. Vince was great and I highly recommend VIP Plumbing and Water Heaters for all of your plumbing needs.
A+ They know what they're doing. Our water heater stopped heating our water one day and we had to take a cold shower. I put an inquiry into yelp and they were the first to respond with a solid price. They showed up the next day and did contactless service. And voila we had hot water again. Would definitely recommend!
David Y.
08/10/2023 12:00:00 SA
I had a icemaker water valve that was broken which I needed for repaire right away. Vince responded promptly and was able to replace the broken water valve. I thank him for his workmanship and professionalism. It's very hard to find business that is reliable these days.
Shashank S.
09/08/2019 12:00:00 SA
I had a very positive experience with Vince from VIP plumbing. Vince was very professional-- he was transparent from the beginning and made communication between us clear and easy. For instance, he called to keep me updated on his ETA, which might seem small but really helps when trying to manage my schedule. Once he arrived and inspected the water heater he explained what had happened and possible causes for the issue. His explanations were clear and detailed, yet simple. This makes it easier for me when dealing with my water heater. He fixed the issue and once again explained it to make things clear. He even ordered a spare part in case anything were to happen in the future.
TL;DR: Vince was transparent, professional and helpful. I would definitely recommend him.
Vince was responsive and came over to check out my non functional 50g AOS water heater at 6pm! He came and looked at it and gave me some options as to how to go about repairing the water greater or to just replace it completely.
He was knowledgeable about the water heater and was willing to replace it before the night was over! I was very satisfied with the work and speed in which he got everything done. By 11PM, I had got water again running through my house!
I would certainly recommend Vince for any future piping and water heater related issues.
I am very glad that I chose VIP Plumbing to do my water softener and reverse osmosis installation! Vince came out to my house and did an amazing job on the install.
He went above and beyond in the amount of care that he put into the system, as well as coming up with solutions that worked around some tight space challenges in the garage and under-sink area.
I am actually going to use him again for a bidet installation, because I trust his work very well and will continue to use VIP Plumbing for all my serviceable needs!
I got a prompt response to my initial request for work. I call and also messaged to confirm that I will hire Vince for work. He was supposed to replace 2 toilets on 12/23. I called on 12/22 to make sure he is all set to come. This time I called him he said he is booked and cannot make it! When I asked him why is he backing off from his commitment, he said he never got any confirmation. This was despite making calls and giving all the details.
Fortunately, I found someone who came on 12/23 to come and install new toilets (note - old toilets were broken and not functioning) otherwise as you can imagine I would have been without working toilets over this holiday!!
Eric S.
06/01/2020 12:00:00 SA
VIP came out promptly and replaced our leaking water heater right away under Warranty! I would give 6 stars if I could!
Had a washing machine overflow malfunction combined with a shutoff valve malfunction, resulting in water all over the place. Vince responded quickly late on a Friday afternoon and efficiently repaired our shutoff valves allowing us to get on with the cleanup. He removed a lot of anxiety that afternoon.
Sri J.
02/01/2020 12:00:00 SA
Vince is professional and friendly. I called him to replace my shower valve, and he used a very good brand and original parts for the replacement. He informed me before his arrival, so I knew when to expect him. His work is excellent with a good price.
Karla F.
05/02/2023 12:00:00 SA
Quick response, courteous, prompt, fair pricing, offered options, and cleaned up work space.
Viktor C.
03/02/2023 12:00:00 SA
Excellent and professional. Vince is a master in this field I recommend to everyone
Yuli Y.
02/08/2020 12:00:00 SA
One of our sprinkler pipe burst during labor day weekend and Vince is the only plumber that willing to come and fix it at reasonable price. Vince is very knowledgeable and really great on what he is doing. I ended up called him again to install my reverse osmosis and replace some of or old pipe. Overall i have great experience with him.
Pras K.
12/11/2019 12:00:00 SA
Good guy, came to diagnose and give estimate for the leak in toilet tank. Fixed the issue in 5 minutes.
Update 12/12/19, replaced kitchen faucet. Awesome job. Strongly recommend.
Vince was very helpful fixing our water heater pump. He responded quickly and worked late to finish the job. He was very nice and professional, too!
Great experience with Vince. He knows his trade very well! Took care of my leaking spout by changing a caked in crusted cartridge from 10+ years of hard water! Very friendly and knowledgeable! Definitely will do business with VIP Plumbing again if needed! I will also recommend them! Thanks!
Mark F.
07/12/2020 12:00:00 SA
I had water leak somewhere on the second floor and water was dripping from kitchen ceiling.
Vince came , right away identified most likely source of the problem and fixed it on the spot.
He came with mask and kept social distancing so we felt safe at all time he was doing repair. Reasonable pricing and perfect job. Thank you Vince.
Today, week later, got a message from Vince checking if I have any problems. No I don't , but thank your for follow up!
Steven Y.
11/01/2019 12:00:00 SA
We had an emergency with the bathtub faucet leaking water overnight. Vince originally scheduled to come out Saturday but I texted him and he came out Friday when he had a min to spare and get everything fixed. Awesome service and he explained to me what was happening. We previously called another company that wanted to charge 50% more than what Vince charged us!
Karla F.
05/02/2023 12:00:00 SA
Quick response, courteous, prompt, fair pricing, offered options, and cleaned up work space.
We called VIP Plumbing to replace our water heater when it stopped working. Vince was responsive, knowledgeable and quick. We were happy with the price and service and would highly recommend him!
Scott H.
11/06/2019 12:00:00 SA
I called Vince late one night (9pm-ish) with a minor plumbing emergency on our new home. The water was shut off to the house due to a leaky shut off valve under the kitchen sink that wouldn't cooperate. He fit me in early the next morning. He quickly fixed the shut off valves and also identified a few other issues that our home inspector pointed out. He also took $20 off the fix since I supplied my own quarter turn shut off valves. Based on my initial positive experience, I scheduled him to come back to do the other work.
Vince is personable, responsive, tidy, respects your property (wears booties in your home) and pays attention to the details. He works efficiently and his work is top notch. I had him look at an issue with our downstairs shower. The cartridge in the handle was old and failing so it was difficult to push/pull to turn the water off/on. He quoted me a price and I said I'd sit on it as it wasn't a high priority. I left to go pick up my daughter at school and when I came back he had replaced it for me at no cost! He said he valued my business and did it as a thank you. Who does that anymore? Vince does.
Use VIP Plumbing with confidence.
Bruce K.
06/09/2020 12:00:00 SA
Vince did a great job. I called in the evening to say I needed a water heater. The next morning he was there and had the job done by 11:30. His price was reasonable and he does excellent work.
Doug T.
12/08/2020 12:00:00 SA
Needed help with our kitchen faucet and called several companies based on their Yelp reviews. Came across Vince and his company VIP at around 8 pm one evening and was pleasantly surprised they were still open.
Spoke with Vince. He was really great, scheduled an appointment for a few days later. In addition to being honest, polite, very neat, extremely fast - even though he had never had experience with my particular kitchen faucet, he was able to figure things out and repair my faucet using the parts I requested from Moen.
Hint: If you have anything in your home from Moen that doesn't seem to be working properly, make sure to give their customer service a call. Moen customer service is great as they warranty everything for life. So if you have any issues, explain it to them and they will immediately send official Moen replacement parts to you.
Nonetheless, Vince was great. If you live in the tri-valley area would highly recommend VIP Plumbing. He is really professional and reasonably priced.
We had a water heater problem at home recently. We are glad we hired Vince from VIP Plumbing and Water Heaters to fix the problem for us. Vince has a 5-star quality in every professional aspect. He is professional, on time, knowledgeable and great at what he does. What sets Vince apart from others is his modesty and honesty. We'd highly recommend Vince for any plumbing and water heater need.
I called Vince to fix our leaking shower drain. He came on the same day, gave us a reasonable quote and fixed the problem in a matter of hours. He was very honest and thorough. Not only did he fix the leaking shower (replaced the drain), he also declogged the pipe with no extra charge. He also made sure his work area is clean after fixing the problem. Afterwards, he also looked at our aging tankless heater and gave us his honest opinion about it. He could have easily replaced some parts and charge us some extra $$$, but he didn't do it. I will definitely call Vince again for any plumbing issues.
Vicky H.
08/11/2019 12:00:00 SA
Very good and detailed work! We had our kitchen and bathrooms faucets replaced . They have done the excellent job! They went over the details with us and triple check if everything is good. I highly recommend the service.
We couldn't have been more happy with Vince and VIP plumbing. Vince was out on a Sunday within 2 hrs to fix the pilot light in our water heater. Although it wasn't an emergency per se we have a baby who is 5 months old and we really appreciated that he came. He quickly identified the problem and was able to replace the broken piece very quickly. He also advised us of potential futures issues. We highly recommend and will call VIP and Vince for any future issues.
Vince was awesome. He installed a Navien tankless water heater in a new location in my garage and updated me throughout the job to make sure we were on the same page. After getting four quotes, I choose him because he had a reasonable price, was very knowledgeable, and I knew it would be done right since he is the owner. I highly recommend him and plan to use him for more projects in the near future.
A+ They know what they're doing. Our water heater stopped heating our water one day and we had to take a cold shower. I put an inquiry into yelp and they were the first to respond with a solid price. They showed up the next day and did contactless service. And voila we had hot water again. Would definitely recommend!
I arrived home on a Wednesday night, in late January, and noted that my tankless hot water heater was running (it is just 5 years old). This was very unusual (I don't have a 'demand' pump). Immediately, I walked through the house to see if I had forgotten to turn off the hot water somewhere or if a hot water faucet was leaking (shower, bathroom sinks, kitchen sink). No faucet leaks. More than a little concerned, I accessed the tankless hot water heater manufacture's website for a recommendation. The website recommend three plumbers, but Vince of VIP Plumbing and Water Heaters, Inc., was the only plumber that would provide service in my area. I also researched VIP Plumbing and Water Heaters on Yelp for customer ratings. I was pleased to see all customer ratings for VIP Plumbing and Water Heaters were five stars.
I scheduled an appointment with Vince for Friday morning. Upon arrival, Vince assessed the tankless hot water heater and determined that it was not the problem. I had a leak somewhere (oooh nooo). He walked through the house assessing all faucets, no leaks. Next was to look at pipes under the house. Upon removal of the trap door leading to the crawl space under the house, we discovered standing water about 6 inches deep. Unable to get into the crawl space due to the water, Vince leaned in as far as he could into the space and discovered water spewing from a hot water pipe. Immediately he turned off all hot water. I called a water remediation company to evacuate the water (it took approximately 6 hours on Saturday - there was a LOT of water).
Once all the water was evacuated, the absorb-it laid down, the industrial fans, air scrubbers, and humidifiers in place and running, the wet insulation was removed on Sunday.
Vince came back on Monday morning and was finally able to get into the crawl space to assess and repair the broken hot water pipe (he had given me an estimate for the repair work on Friday). The hot water pipe repair took a couple of hours, which also included an assessment of the remaining pipes to rule out the need for additional repairs (no additional repairs were needed). Vince offers a reliable warranty for all services provided.
Vince also serviced my tankless hot water heater and replaced the toilet fill valve and flapper in the guest bathroom toilet.
Excellent service and experience. Vince was on time, professional, responsive, knowledgeable, straight-forward, honest, trust worthy, and hard-working. He provided quality workmanship and fair pricing. I am so glad I found Vince and VIP Plumbing and Water Heaters. I would definitely hire him again. He will be my lifelong plumber. Thank you so very much Vince!!
Alla L.
05/10/2020 12:00:00 SA
We had a last minute project in all of the bathrooms the day before we moved in and Vince didn't hesitate to help us immediately. He was super communicative, honest and reliable. Very fairly priced. We trusted him in our home on his own. Will definitely be our go to guy.
We called Vince to fix a leak in our bathtub. He came the same day and diagnosed the problem with the bathtub and also fixed a problem with our dishwasher - all without charge!
Later, after the part that he needed for our bathtub arrived, he fixed our bathtub quickly and to our satisfaction.
We would strongly recommend Vince and VIP Plumbing!
Vince was quick to respond and very professional. I would call again, if needed, and highly recommend.
I came here to leave an update, but I realize I never published the initial review.
Vince replaced the burner on our water heater a couple years ago. The water heater was installed by the previous owner and replacement parts can prove difficult to find. Vince managed to find and install the burner almost instantly. Saved me from a more costly replacement, and two years later and the water heater still works perfectly.
Amazing service, effort, and communication. I would not hesitate to call again!
I had a poor installation by previous plumber on a Rinnai tankless water heater. VIP came about 2 hours after I called and fixed it. The previous plumber had neglected to add one way valves, had not included a condensation filter and did shoddy soldering. Vince worked until 9pm at night! Highly recommended! Vince worked hard to get things done right. He is passionate about his work and goes above and beyond. 5 stars.
Contacted Vince regarding a large leak in our water supply line right beyond the meter. He was able to come out on a Sunday and repair the pipe and clear the tree roots which were causing the problem. He also detected high water pressure and replaced the PRV valve. Vince is very knowledgeable and informative and helped me understand the situation. I strongly recommend Vince and will be using him in the future.
Chloe H.
03/06/2020 12:00:00 SA
Replaced our faucet was very quick and efficient. Worked great with my small timeframe. Reasonably priced.
We had engaged Vince to install our water softener unit. He was very responsive and gave us a very good overview of the process and shared the estimate. He did a follow up and gave us timeline on when he could come over to install. On the assigned day he came over and did a thorough job of installing and checked to ensure everything is right. He did a follow up next day to ensure everything was smooth and proper. Vince is very responsive, prompt, respectful and professional. Would recommend Vince any day!
I realized in the evening that my hot water heater was leaking. I contacted Vince the next morning. He came over midday, diagnosed the problem and replaced the hot water heater within a few hours.
He was very easy to deal with and while I hope my hot water heater does not have any problems for a LONG time, I would be happy to call him for other plumbing needs.
We called VIP based on a friends recommendation to fix a malfunctioning valve. Vince's scheduled us to or the next day.
Meanwhile, we had a sewer blockage that caused flooding. Vince and his coworker were able to fix both issues and did an Exxon job.
Jeff D.
03/07/2020 12:00:00 SA
Vince and Emil (from Polis Plumbing) came on 3/6 to remove and install a replacement freestanding tub in my master bath. Vince was fast to come out to provide a quote. During the quote, he seemed thorough to review work required and provided a quote. He was also fast to schedule work and overall I had a positive experience with them. They found a few issues with the previous bathtub installation (missing pipe straps, tub stands not leveled to proper height) and fixed as part of replacement.
Vince met his committed price quote and overall both seemed to be professional and knowledgeable and I would recommend either for future work.
Vince helped fix my water heater and he was able to stop by on a holiday in the evening. Very friendly, informative guy and fixed the problem quickly.
Excellent experience. Vince came out on a Sunday morning and installed a new water heater at our rental unit that had finally failed the night before. The renters never missed a shower. He was pleasant and efficient, performing quality work. The next day Vince came to our house and installed a new dishwasher that the delivery guys couldn't manage. With all of the many repairs and plumbing fixes we have needed over the last 40 years, this stands out as one of the very best. Responsive, knowledgeable, quality workmanship and fair pricing.
Vince was quick to reply to a request for service and was able to replace a toilet the next day. His price was much more reasonable than another plumbing service I contacted for the same job. Very satisfied with the service and communication that Vince provides.
Salim T.
02/10/2023 12:00:00 SA
Called VIP to install an instant hot water pump. They were responsive and upfront with their pricing. The install went smoothly and the pump works great! Highly recommended!
Karman C.
06/08/2020 12:00:00 SA
Our kitchen sink is clogged. Vince did an excellent job at fixing it. He answered my call right away and came immediately the next morning. The job was done well and he is efficient as well. He is also friendly and very on time.
Quick, know what there doing and well equipped and have good advice. Personable and easy to talk to. Hit me up we all gotta go!!!!!
Glenn R.
07/01/2020 12:00:00 SA
Our tankless water heater got a code 11, Vince came out and serviced the igniter and all is good now. Worth noting, we had this same service done 1 year ago by Valley Plumbing and the unit did not look properly cleaned, and they would only come out this time if we agreed to replace the unit which made no sense at only 7 years old. Vince is awesome and I highly recommend him. He's certified on many different brands and is a joy to chat with as well.
Vince was responsive and came over to check out my non functional 50g AOS water heater at 6pm! He came and looked at it and gave me some options as to how to go about repairing the water greater or to just replace it completely.
He was knowledgeable about the water heater and was willing to replace it before the night was over! I was very satisfied with the work and speed in which he got everything done. By 11PM, I had got water again running through my house!
I would certainly recommend Vince for any future piping and water heater related issues.
Our water heater was broken on Sunday. The water was coming out of the heater unit and it has started to flow through the garage. I had the suspicious that the unit is broken and it turn out to be true as well. We then closed the gas pipe and water inflow to the heater unit. This unit (Bradford white) was replaced in 2014 by Advanced plumbing. However, it has broken in less than 7 years. I was thinking that Bradford was a reliable brand and can run for atleast 10 years. So, called up the same company (Advanced plumbing) for a quote to replace this unit again. But their quote was way way too much as compared to other companies that I had talked to. One of my friend referred me Vince from VIP plumbing. So, I have called up Vince on Sunday itself. Since Vince doesn't work on Sundays, he asked me to send the pictures of the unit and he would come on Monday to replace the new unit and also mentioned that he would lower the price if I get a quote from other companies. I had also called up Plumbing Care Inc and they showed up to look at the heater unit and provided me quote for three different heater units. I felt that their price was ok but wanted to check with Vince to see if he can lower the price. So, Vince was kind enough to lower the price compared to the quote given by Plumbing Care. Vince came over today (Monday) and replaced the heater unit and made the system up and running.
I am really happy with the way Vince installed the unit and the professionalism. I would highly recommend Vince to all my friends.
Gina B.
08/03/2020 12:00:00 SA
Very fast response to my Yelp message, arrived early, did the work for price quoted, wore mask and shoe protectors!
Completed work quickly! Wouldn't hesitate to call VIP back for future projects!
Gina B.
08/03/2020 12:00:00 SA
Very fast response to my Yelp message, arrived early, did the work for price quoted, wore mask and shoe protectors!
Completed work quickly! Wouldn't hesitate to call VIP back for future projects!
Steve M.
02/07/2020 12:00:00 SA
Definitely recommend Vince.
I've had the tankless since we moved into the house back in 2007 and have been poor at doing regular maintenance myself. Vince came out and was fantastic at explaining the problem, fixing it and what I need to do going forward. Very nice guy, easy to talk with and pricing was fair (better than others I had contacted, some were not helpful at all). Also fast+responsive to get it fixed ASAP.
M K P.
10/01/2019 12:00:00 SA
Vince removed and installed a new toilet. He was prompt, courteous and very professional. I wouldn't hesitate to recommend him and use for future plumbing projects. He went the extra mile when the product from the hardware store had missing pieces -- he identified the problem, went to the store to obtain the necessary replacement without hesitation or additional charge. Easy to work with.
Our Rinnai R85 tankless water heater started to leak water. We didn't notice it until Monday late afternoon when the garage door was wet. The water dripped from water heater, went through the dry wall, then flowed through garage. I talked to my neighbor and he recommended Vince as Vince did some good work for him before. I called Vince and he said that he will come to check the second day between 8-10am. Meanwhile he said that we could still use the water heater temporarily which was a relief.
On Tuesday Vince texted me the update and notify me when he will come. He checked and told me that I need a new tankless water heater. No surprise as the current one came from the builder more than 10 years ago. He suggested 2 replacement options from Rinnai and we chose the one with the bigger output. The price is a total price including the unit and labor which looks reasonable.
Vince contacted the supplier right away. Luckily that model was in stock. Vince came back that afternoon and started to work on the replacement right away. He was a certified Rinnai technician and he was very knowledgeable. He wrapped up the work right before the hail came down. He also explained options to save energy by setting up the water heater temperature for different scenarios. We really appreciated his quick turnaround time and his good work.
Sabina N.
08/06/2020 12:00:00 SA
Excellent service. Kitchen faucet and sink erator were replaced fast and function well
One morning noticed some leaks from the pipe joints on my water heater
and called a couple of places before hitting on VIP Plumbing. Luckily,
Vince was free and came over right away and did a quick assesment and
recommended changing the WH which was 16 years old. It took him just under three hours to replace the entire WH and all the connections. I was lucky to get same day service for the WH replacement. He replaced my old WH with a new 50g American Standard WH which works great.
He is very professional, explained the whole process before starting work and very knowledgable about WH and plumbing. His pricing is also reasonable for the amount of work done. I would totally recommend VIP Plumbing.
Vince, the owner was very responsive and fixed my water heater right away. He's very knowledgeable and reliable. When he arrived he knew exactly the issue and quoted me a very reasonable price. He replaced the broken part and got my water heater up and running and was hot in 45 minutes. Very happy with his service, so glad I found a new honest plumber in the Tri-Valley.
Rude on the phone so I can't imagine how they would treat me in my home. No thanks how could anyone higher such unprofessional people when you're the one asking for their service. Crazy people
My old toilet needs to be replaced. I called them and made an appointment. But unfortunately they are 35 minutes late and did not bring the new toilet as they promised. When they stepped in, I asked them to wear masks and shoes cover. The manager was very mean saying to me: you have to wear the mask too because you asked us to wear masks!! Literally I waited 3 hours and got the answer we did not understand each other well and have to make another appointment. Very very very bad service! I was wondering how could they get 5star review! They should be out of business!!!
My water heater went out on a Saturday morning. It seems like every time I have a plumbing problem, it is on the weekend. I was impressed with the glowing reviews I read on Yelp about Vince and decided to give him a call. Vince answered the phone and was at my house by early afternoon. Talk about prompt service! He immediately identified the problem and quoted me an extremely fair price, especially considering it was the weekend. Vince had the part that needed to be replaced on his well stocked truck and had the water heater fixed in no time. Vince actually cares about saving the customer money and did not try to talk me into replacing my water heater. He is a super nice guy, very professional and knowledgeable. I will never use anyone else!
Mark F.
07/12/2020 12:00:00 SA
I had water leak somewhere on the second floor and water was dripping from kitchen ceiling.
Vince came , right away identified most likely source of the problem and fixed it on the spot.
He came with mask and kept social distancing so we felt safe at all time he was doing repair. Reasonable pricing and perfect job. Thank you Vince.
Today, week later, got a message from Vince checking if I have any problems. No I don't , but thank your for follow up!
Vince made a perfect job for replacing my old water heater, quickly and patiently. Thank you for your work!
Vince, the owner was very responsive and fixed my water heater right away. He's very knowledgeable and reliable. When he arrived he knew exactly the issue and quoted me a very reasonable price. He replaced the broken part and got my water heater up and running and was hot in 45 minutes. Very happy with his service, so glad I found a new honest plumber in the Tri-Valley.
Vince did a great job replacing my garbage disposal. He arrived right on time and got the job done in a timely manner.
Veronica S.
10/02/2019 12:00:00 SA
Did a great job! And a honest price what more can I say! They fitted me that day I had a clogged sink so I was very happy! I didn't have to play the song and dance to get a estimate first and wait 2 weeks later like other companies, nope he came and worked on my sink and gave me a great price! I will defiantly use these guys again!
VIP Plumbing is A+++++ and I highly recommend. Vince is very knowledgeable in what he does and an expert in installing water softener/filter system.
He designed and installed the water softener/filter system including 3 bypass valves and a hose bib. The work he does is truly professional and so far everything has been running smoothly.
Overall, I'm very happy with his service and won't be hesitant to hire Vince again
We had a leaking water heater at home. Vince responded within an hour of requesting a quote on Yelp. Vince was busy in SF and adjusted his schedule to stop by after 9pm to provide an estimate for the work.
Vince gave me a couple of options for replacement. He procured and installed a tankless water heater as a replacement. The completed work looks very professional and clean. I was impressed by Vince's workmanship. We're very happy with the customer service too.
I'd definitely recommend Vince to my friends.
Vince was great. Great communication and arrived in the agreed upon timeframe. We had an issue with one of our toilets. Vince arrived, identified the issue and fixed it right away. I would highly recommend Vince for any of your plumbing needs!
Halena S.
07/11/2020 12:00:00 SA
Vince and his team at VIP Plumbing are very professional!!!
We had an issue with the water coming into the main line of our house. Water was leaking at a rate of 100+ gallons per hour. We called several other places, but most were booked out for over a week. We were able to schedule someone to come out in 2 days, and we had to schedule it since we were having such a bad issue.
While we waited, I decided to call VIP to get a quote. I explained my situation to Vince and luckily he said he could squeeze me, in last minute. He assessed the situation and he said he could have someone out that same day to fix it. We were so thankful since our family could not use the water in our house since we had to turn it off due to our leak. He was extremely understanding. On top of that, he didn't take advantage of our situation and raise the price for our last minute fix. He was able to fix it that day and he came in at a lower cost than my original quote.
We would highly recommend VIP plumbing to anyone. They did an outstanding job.
Vince came out during the latest wind storm and power outage to address a geyser that happened in our backyard. Part of the rear fence blew over and broke a pipe, which was shooting water 9 feet into the air. I had to turn off water to the entire property to get Old Faithful to stop, but that meant we needed someone to come out quickly. After a Yelp search on a Sunday afternoon, I landed on VIP. Vince picked up immediately and was at our place within 2-3 hours. He fixed the pipe in about 45 minutes for a reasonable price. Total pro that I'll use again!
I initially made an appointment with Vince for RO water filtration system installation, but I found out there was a leakage under my kitchen sink, so I asked him to stop by on the same day because I was so anxious about the leaking that could get worse and damage cabinet baseboard & flooring. Vince is very responsive and he came to rescue. He fixed the leaking and installed my RO water filtration system. He made sure the job gets done right and proper though it was late night! I really appreciate his responsiveness even though it already passed his work hours. I just moved in to the new community, and I'm so glad that I found a professional and reliable plumber for any plumbing challenges!
Walked into HomeDepot to put in a request in pro services as the water pipe in the backyard of my home broke. As soon as the phone number was entered, within seconds I got a call from Vince, which was simply amazing and scheduled a time right that day (Sunday).
Vince came in at the said time and was able to fix the broken pipe with ease and also went one step further to fix an additional leak. Thanks so much Vince.
I will be engaging him for additional plumbing projects that I have in my mind.
Bruce K.
06/09/2020 12:00:00 SA
Vince did a great job. I called in the evening to say I needed a water heater. The next morning he was there and had the job done by 11:30. His price was reasonable and he does excellent work.
Mohit C.
02/07/2020 12:00:00 SA
I used VIP plumbing to install an RO filter that I bought on Amazon back in October. Vince was very prompt in responding to my request and was on time for the job. Right from the start seeing his work, it was clear he was highly experienced. His work was extremely neat and professional. Vince is a really friendly person too.. I would definitely recommend him and I would use VIP plumbing for my future plumbing needs.
Ravi M.
11/05/2020 12:00:00 SA
We called Vince about a clogged toilet and Vince responded immediately saying that he would drop by later in the day. We called other plumbers and they were either not interested or could only come the following week.
Vince kept us informed of his ETA by texting us and then showed up within the time window that he said he would. He did a thorough check and found that we had a larger issue with e main sewage line clogged. He then had to get a snake to unclog the main line and also then installed a new WC. Then he checked everything to make sure everything was good.
Several days later our main sewage line clogged again and we called Vince again. Again he responded immediately and although he had a full day, he arrived late in the evening with a larger snake to unclog the main sewage line. Since then everything seems to be working well.
Vince was very reasonable and went out of his way to ensure that everything was taken care of. He even texted the next day to ask if everything was ok. What an amazing experience. His fees were very reasonable as well. I would definitely call Vince for all future plumbing needs.
Vince was honest and professional with us. Called him regarding our tankless water heater issue and he was able to came in the same day afternoon and fixed the issue. He recommended what we need to do for future sustainability as well.
We have a gate valve on a line to our water heater that broke - turned off but wasn't able to turn back on.
Called Vince in the morning and he came out within a couple hours. Super responsive!!
He replaced it with a ball-valve. Also replaced our main water line valve with the same one.
This was a very pleasant experience, and Vince is a very personal guy.
Thank you so much! Highly recommended!!!
David Y.
08/10/2023 12:00:00 SA
I had a icemaker water valve that was broken which I needed for repaire right away. Vince responded promptly and was able to replace the broken water valve. I thank him for his workmanship and professionalism. It's very hard to find business that is reliable these days.
5 stars! I called this company on a whim - my tankless water heater wasn't heating water properly, and the company I previously called didn't put much effort into diagnosing the problem (but were eager to try to sell me a new unit for $5000). Vince from VIP came to the house within an hour after I called, dug into diagnosing the problem, fixed it for the cost of a service call, and discouraged me from buying a new unit. I so appreciated his effort, and the heater seems to be fine now. Very happy customer!!
Vince did a great job replacing my garbage disposal. He arrived right on time and got the job done in a timely manner.
Dan D.
01/08/2021 12:00:00 SA
Vince was awesome! He is a professional quality plumber. Super satisfied with his work and installation of the Aquasana Rhino whole house water filter.
I found him here on Yelp, it was easy to set up a time for him to come out to review/discuss the job. Vince clearly explained exactly what he was going to do and provided a reasonable estimate, while considering other quotes I received from other plumbers. Vince was accommodating in setting up a time for him to come out and perform the job, even around the holidays.
On the day of the job, he gave me a heads up and arrived on time, while practicing COVID safety guidelines/wore his mask. We had a friendly chat, and he efficiently worked through the install. Vince followed the instruction manual and explained some improvements he would be making as well. The install took several hours, while he thoroughly checked for leaks, and had me run the water throughout the house to make sure the system would run smoothly. Vince also explained the bypass loop, regular maintenance, and the warranty for his work.
Vince was respectful, friendly, and most importantly did a great job I'd definitely recommend his work. Thanks Vince!
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