Description
Sales, installation and service of Hague water treatment systems. We do not install or service other brands. There are many areas of Hague excellence and reasons why Hague is the best in the industry. Since 1960, Hague has demonstrated they will be here when you need them. After 62 years of experience and innovation, they are dedicated to staying at the forefront of the industry with leading technology, unsurpassed quality, and incomparable efficiency. Water softening, filtration and purification. Free in-home water tests and estimates!
HISTORY
Established in 2011.
The owner of True-Tech Water, Inc. got established in the water-treatment business in 1995. He represented a few different brands in the early years, which was very helpful in understanding the industry and what products are offered to the public. Not long after, he worked for another dealer, which offered the American-made brand Hague. He represented this dealership for many years until being offered his own dealership in 2011 by the Hague corporate office. As an authorized dealer, he provides sales and service of the fabulous Hague brand.
ABOUT BUSINESS OWNER
As the owner of True-Tech Water, Inc., it is my pleasure to be making a positive impact on the quality of water in residential applications. I grew up on the mid-peninsula at a time when we could drink the water out of a garden hose without any concern about the water whatsoever. All of my adult years I've been living in the South Bay, where the water quality is very different. To no fault of the water companies, there are a number of issues concerning the quality of the water including hardness and various chemicals. True-Tech Water takes great pride in providing excellent quality equipment produced by American-manufacturer Hague. Hague, which is found in many countries around the world, is the proven leader in water treatment.
SERVICES
Reviews
We've used True-Tech Water to install water softeners across three houses (one twenty years ago and two more recently). They are always extremely responsive, kind and do quality work. We had a small issue with a drainage hose coming off side of house, and they came by right away to fix.
It's really nice having a personal water specialist at your disposal and the softeners they sell are extremely reliable.
Would recommend!!
I highly recommend this business and it's principals: Stephen Drake and Aaron Cortez. Both are professionals, super nice and reasonable. Their advice is unbiased. I had a Hague resin tank that needed replacement in March 2023. I give them 5 stars from start to finish.
We installed a Hague water softener system with True-Tech in Fall 2021, and everything went well - good communication, smooth install, and reliable product since then.
I called just now to ask about changing from sodium to potassium, and Aaron (the installer of our original system) shared some of the considerations and offered to help walk me through the steps. He also notified me that he has taken over the business from Steve, and is continuing to do the installs, as well as general plumbing services.
Raimond S.
02/09/2022 12:00:00 SA
My drinking water faucet started to leak and I called them to get it repaired.
They were able to come in few days which was good for me. They technician arrived on time and was very polite. He assessed the issue and worked to resolved it right away. He spent reasonable time and handed it over when it all looked clean and finished. The new faucet looks beautiful. He left everything clean.
They offered to replace the faucet for free if I take the filters replacement. I went with that as the filters needed replacement anyway. They didn't charge for extra labor, but did charge small price for the faucet part. Was not an issue for me as it seemed fair.
They accepted cash/check and credit card, but I had to call their office for CC transaction. The technician didn't have a way to take the payment.
w s.
06/04/2022 12:00:00 SA
Extremely happy customer here! We've worked with Steve's team for our whole house water softening system on mountain top for the past half a year. Their quote is reasonable and they've been very patient and accommodating to our constant schedule changes, interruptions from other remodeling and construction work.
We're happy with the improved water quality and will ask again for Steve's help with RO water system once we're ready. Definitely recommending!
When it was time to replace our old water softener I gave Steve a call to inquire about our options. I had already done my own research but still had a fair number of questions about softening systems in general and the Hague models Steve sells in particular. Steve was very generous with his time. He listened well and addressed all of my concerns without making me feel pressured in any way. Once I was ready to proceed, Steve came out a few days later. I signed the paperwork and scheduled the installation. Steve was as nice in person as he was on the phone. Very courteous and just a pleasure to talk to.
Another few days later, the actual installation of the new system went without a hitch except that a different model from what I had ordered was delivered by accident. Steve immediately admitted the mistake, apologized extensively and promised to be back and install the correct system. Since my old system had already been uninstalled, he let us use the new (but wrong) model in the meantime. While we were waiting for the replacement model to arrive, Steve kept in touch with me on a regular basis and updated me on the ETA of the replacement system. When the correct model finally did arrive, it was a relatively quick swap-out since all the connections were a 1:1 match.
During the entire purchase and installation process I felt extremely well taken care of. Steve communicates clearly and regularly, is trustworthy and without a doubt makes customer satisfaction his #1 priority. I would love to do more business with him but, sadly, Steve only sells water softener systems. If that is what you're in the market for, however, there is just nobody better to buy them from than Steve. Go for it! You won't be disappointed.
I cannot say enough about the exceptional service we have received the last 5-years from Steve. Aaron has helped us several times and he is also wonderful! On time, courteous, knowledgeable and a company with loads of integrity! We have received excellent customer care & fair pricing. Just an all -around awesome company to do business with. They are not the cheapest but they are the best!!
Steve and Aaron were wonderful to work with! We reached out to Steve after reading the positive reviews on Yelp and couldn't be happier. Steve was super responsive and came out to our house within just a few days of our initial contact and gave us a very helpful and thorough overview of the water softener and filter. Aaron, who installs the water softeners, was professional, always on time, and super friendly. He came out a few weeks after the installation to test our water and make sure everything was working correctly.
Overall, we're very happy with the water softener itself and Steve and Aaron made the purchasing/installation process clear, quick, easy, and overall very pleasant. Highly recommend!
I'm so glad I was recommended to go with True Tech Water for my whole house water softener system. Steve has excellent knowledge in this area, and helped us a lot to understand the solution for our needs. Installation was scheduled for a week after, and it was smooth. Hands down one of the best water softener systems I've owned.
Steve, the owner called me back when he's out off town. How responsive is that? Rare to see these days. I had a new water softener installed and the whole process from quote to payment was fast and easy. Aaron, the installer did an excellent job, explaining every step. I highly recommend these guys.
True-Tech Water is great! My family and I have lived with the San Jose hard water for the last seven years since we moved here. We just finished remodeling the kitchen and bathrooms and was able to see first-hand the damage the hard water did to our fixtures and appliances. I wasn't going to let that happen again. I needed a water softener and RO system for drinking.
True-tech was the second water company rep I spoke to, and after Steve laid out his knowledge and honesty, I knew I had found my Water Guy. Aaron came to do the install by himself and did it in one day. Aaron was awesome! The install seemed like second nature to him. You can tell he made sure the system was dialed in. Steve sent him back a couple weeks later to check on the system and water softness. All is good. Our glassware is noticeably cleaner, our soap lathers up quicker and the RO system has us drinking more water because it tastes so good.
Steve was honest that the price for his system may not be the lowest, and being that I spoke to another company I knew that it wasn't, but it was not significantly higher. I think the biggest thing was after he quoted me, he had Aaron come out to look at my plumbing and verify they had it covered. No surprises when install day came. That was awesome and would probably not be the case with most. No gamble with True-Tech, you know what you're getting (good quality equipment and installation) and you know what its gonna cost.
Awesome experience. Steve and True-Tech water they are really outstanding and know the in and out in water softening, refining and drinking water systems. I did review many other vendors and companies. I even got the quote from costco supported vendor. True-tech quote was the most expensive one, but a detailed comparison of the product and reviews convinced me to go with True-Tech. Steve gave me a quote and he told all the technical details related to his product and when compared to others what Hague water system does.
Another important thing to highlight is post installation, they will not just leave you, they will follow up again and test and see if everything is working to the customer's satisfaction. This follow up and customer care is really awesome.
This is where True-Tech and Steve stand apart from any competition. After two weeks Aaron came back to my house and installed the faucet matching my other kitchen faucet. He tested the water again. I really appreciate his dedication to excellent service. Thank you, Steve, you and your team definitely stand out and provide excellent customer service. So please do contact me and I would say go with the Steve and team and you will not regret and trust me, this would be your best decision ever.
Pedro R.
10/04/2021 12:00:00 SA
I found Steve and True-Tech water trough the signs in their cars, called them and could not be happier I did.
Over the last year we went through a long renovation process in our house and had to deal with lots of contractors/service providers. In the middle of all this real state craziness in the Bay Area if one has needed help like we did, they will understand why I started my review in this fashion. The point is, out of all the dozens of people we worked with, True-Tech was by far the best. They will come when they say they do, follow-up on all the details, be very transparent throughout the whole process and last but not least follow-up after the sale/installation. They came twice after the job was done (separated by a few weeks each visit) to test the water.
Not only we are very happy with the water softener, the product works like a charm but they went above and beyond to help us before the actual installation happened. I was delaying the job due to a plumber recommending us to replace an inlet water filter (which would have expensive), True-tech water guys came and showed us the softener already has a built-in filter more powerful than what I was about to get (saved us money) and did all the plumbing required for the installation including the bypass lines for the sprinklers.
By the way, I did a lot of homework on water softeners before we bought ours and their price was very competitive for the high end type of products. One can certainly find cheaper solutions but I have found out the hard way it's not worth saving a little bit, specially when it comes to your house...
Alex B.
06/04/2022 12:00:00 SA
Great service and product from Steve and Aaron. We've had our filtration and softener units installed about a month ago now and it's been fantastic. No more hard water residue on our appliances and faucets and no more having to go to the store to pump or buy water bottles. It's been a huge convenience. I have to commend Aaron for a clean finish on our mobile home unit. His work is impeccable. Steve is also amazing in that he truly stands by his products and even goes to check in on you to make sure everything is running smoothly. It's nice to know that there is a company I can rely on if anything goes wrong. Greatly appreciate the work that they did. Money well spent. If you're looking to invest in a water system, I highly recommend true-tech.
shirley m.
08/04/2021 12:00:00 SA
We have had our Hague Water system for over 25 years. The Hague system saved the pipes in our 50 year old home. We recently had the house re-piped and the only reason we didn't have leaks is because of the softener. We used a different authorized dealer for our filter changes and maintenance over the years. but had major issues each and every time with them not returning calls and overcharging for their parts. Unfortunately, I didn't know there was anyone else who could do the work to our system. Luckily, now I have True-Tech (Steve and Aaron) to call! Fast, efficient and much more honest than the other dealer. Steve returns calls right away and is upfront about costs so there aren't any hidden surprises! I wish I had found True-Tech years ago! They have my business for good!
This is my first ever review but i agree with all the 5 star reviews for Steve and the products he sells. He was so kind and patient with explaining what he recommended. He also never pressured into selling his products. We ended up purchasing the water softener and the reverse osmosis system. Another big plus is that he follows up to make sure everything is working to it's highest expectation. He is selling also a very high quality product. The Hague system was also recommend
by my next door neighbor who has been happy with the system for several years. We are glad that we found Steve and also the plumber who Steve uses to install the plumbing.
After years of complaining about the hard water here I took it upon myself to do something about it. After a ton of research and reviews and a few estimates, I settled on working with Steve from True-Tech Water. He was extremely reliable and his reputation on both Yelp and Nextdoor were big selling points. Aaron, his installer was also a pleasure to work with and did a great job on the install.
It's only been a few days, but so far so good. I can feel, see and taste the difference in our water.
Aaron is a great technician he is friendly and knowledgeable. Did all the work quickly and without making any messes. Educated me on how to maintain the Water filtration systems.
Steve and Aaron are great to work with. We needed service for our 10+ year-old Water Max system for the second time in 5 months. Not only was the issue fixed, but we weren't charged for the service. We truly appreciate their expertise, honesty & integrity. We highly recommend True-Tech Water!
When we were about to install a water softener, I searched on Yelp and interviewed three companies. I selected Tru-Tech / Hague based on the nice technology, reasonable price and the perfect service described in the existing Yelp reviews. We were VERY satisfied. Steve and Aaron accommodated all our needs during the installation, including re-directing the pipe route. It was a very pleasant project working with Steve! He is very knowledgeable, patient and pays attention to customer service. He earned our complete trust. Highly recommend them!
Usha C.
06/01/2021 12:00:00 SA
In addition to an efficient water softener we were looking for an authorized dealer who is reachable for any question we may have or technical issue we may experience with the water softener. We are glad we chose Steve Drake at True -Tech Water.
Steve and his technical partner Aaron, provided exceptional customer service. They both are very knowledgeable and are so open to answer any question. Two weeks after installing Aaron came to test the water quality and also to ensure that they system is working fine.
We can see the effect of the water softener in the signifcant improvement water quality. Our coffee tastes so much better now. Laundry looks more clean and so do the dishes. All the white spots have totally disappeared. Our hair fall has reduced significantly and so has the skin dryness. The hague water softener is supposed to be water efficient so we are eagerly waiting to see this month water bill just to ensure thatl.
I would highly recommend Steve as he is understanding, patient, honest, and knowledgeable about the water softener techology and the different models available in the market.
Greg M.
08/02/2020 12:00:00 SA
Met with Steve to go over the best water system for us. We selected the Watermax system due to hard water in our area and the reverse osmosis system for drinking water.
Process was easy and Danny did a great job installing both systems in a few hours.
Steve came back a week or so to add potassium which needs to be checked monthly.
The reassurance of clean drinking water and showers was a key goal.
Steve helped us achieve this goal.
Steve is the best. He's knowledgeable, generous with his time, kind, and competent. Two times now he came to the rescue to fix the mess left by Matlock/Hague Quality Water. This last time Steve spent time on the phone helping me diagnose a problem with the water softener system. He's my #1 go-to guy from now on.
We were in dire need of something done to treat our municipal (hard) water issues, as it was ruining our new appliances and plumbing and it tasted HORRIBLE. Our plumber recommended Steve and True-Tech. Within moments, Steve responded to my call for help. He walked through the options and had us up and running in short order. His techs were fabulous, diligent and attentive to detail. Our appliances are back to running like new and the water is back to tasting normal. Worth every penny! I ditto all the other reviews. HIGHLY RECOMMEND!
Steve and True-Tech water did a phenomenal job for me. I had done my due diligence and got quotes from multiple companies before I settled on True-Tech. Their quote was the most expensive one, but a detailed comparison of the product and reviews convinced me to go with True-Tech. Steve gave me a quote and did not try to over or undersell his product.
The installation had a couple of issues, which Steve and his team took care of without any changes to the contract. I had asked for copper pipes and not plastic ones. Some of the other companies gave me no options and only plastic. As per Steve, this was one of the most difficult plumbing work his team had undertaken.
This is where True-Tech and Steve stand apart from any competition. After two weeks Steve came back to my house and checked all the faucets for hard water. He found out that one line still had hard water and had Aron come in the next day and fix the piping. Then he came in again after two weeks and tested the water again. I really appreciate his dedication to excellent service. Thank you, Steve.
I have hague water for twenty years. It is a great system to have clean water at home. The dealer we used before did not provide good service so I found True-Tech Water. Great service and very responsive. I will give Steve a 5 star review.
Kumar S.
10/06/2021 12:00:00 SA
We redid our RO system. Very professional and reasonably priced. water tastes great. !!
Michael B.
09/11/2020 12:00:00 SA
Steve was really great to work with. He always responded to all my questions, whether over a call or via text. Danny, the installer, was also great. He was finished with installation in around 4 hours. We had the watermax installed on July 30th and I swear the salt has barely gone down in the tank. Steve followed up with us 2 weeks after installation to retest our water and it was perfect. After about a month, we are really starting to see a difference with our skin, with our clothes...and we can finally keep our toilets clean! The water is so hard here. So thankful we chose True-Tech and the Watermax.
Meiling L.
02/02/2021 12:00:00 SA
Steve the owner, call me up on Sunday 11/22(which I was very surprised!) set up an appointment the next day. Very puntual and courteous his assistant Aaron. After, conducting a check up on my Hague water systems. He notify me couple thing can be the issue and he tried by addressing one thing first and if it did not the job then is the 2nd issue. What I like is that he was honest and not having me to pay x-tra when I don't need it. Enjoyed of having True-tech service
Chris C.
11/12/2020 12:00:00 SA
They did an awesome job. They arrived on time and did a meticulous job. Steve came back to check the water meets criteria after installation to make sure everything is fine. The system is sleek in design. Highly recommend them!
Nothing but positive experience all the way from my first call to the installation. True professional folks and excellent product! I got referred from my Nextdoor neighbors and after my call with Steve did not even bother to call other companies. Steve and his installer went above and beyond to get the job done right and installed to my satisfaction. Very happy with the product itself and the water quality. Thank you Steve!
My 16 year old Hague water softener stoped working recently. I did some research and found True-Tech Water. They returned my call right away and I was able to make an appointment a few days later. Aaron and Steve arrived today on time and were very friendly and got right to work. They were able to diagnose two problems and had them fixed quickly, and the visit cost way under $200. I asked if I needed to do yearly service, and he said no, to just call if we had a problem. Another company might have tried to sell me a maintenance contract, but not these guys. Honesty and integrity, that's what you get with True-Tech Water.
Michelle O.
03/05/2020 12:00:00 SA
Steve is very thorough and took time to explain the repair I needed for my soft water system. Communication throughout the process including scheduling and the repair was great. He is a real expert at his trade. Thanks Steve!
I thought I left a review long ago but I must have forgotten! We got our first water softener from Steve in Jan of 2016. Loved it. We recently sold out house and forgot/didn't realize we could take our softener with us. So just yesterday we had Steve come and install another.
I can't recommend them enough. Steve is great, always there to answer questions. Love that he responds to emails.
As for the softener I never had any issues with it. In our last neighborhood several ppl got cheaper ones and in less than 2 years they were failing. This one is more expensive but it's going to last forever. Plus it does more than just soften the water. There's also some filtering that happens.
I recommend Steve to anyone that asks about a softener. Can't go wrong!
We wanted to get a new water softener system for the house and did some research on Yelp.
Steve was responsive and set up an appointment within the next few days. Our experience was great from start to finish. Steve explained to us in detail about the San Jose water quality and the Hague water system.
Steve was here on the day of the install to program the system and answer any questions we had. He was also responsive with our follow up questions/concerns. Definitely recommend Steve for your water needs! He's very knowledgeable, personable and provides excellent customer service. You won't regret it :)
Bill Z.
06/10/2018 12:00:00 SA
My family rented a softener and R/O system for many years from Culligan and were not pleased with the system, product, pricing or service, so we checked YELP to find out about buying our own system.
My wife and I had 3 water purification companies come to our home to evaluate our system and give us an estimate on purchasing a new system.
We were most pleased with the presentation and pricing from Steve Drake of True-Tech Water Inc. presented.
We learned that Steve has been in the business for many years and is very knowledgeable about water purification. We could tell right away that Steve was a very likable and no-pressure representative.
We were not looking for the cheapest system, but it turned out that True-Tech pricing was better than the others.
On the day of the installation, Steve and Dave, a licensed plumber arrived on time to install a new softener and R/O system. Dave did a very professional job and I was especially impressed with the very clean copper pipe welding (no solder drips). They ran the system checks and made sure everything worked properly and they cleaned up everything before leaving.
I would always recommend getting several estimates on a new water system, but I would also recommend HIGHLY that you have Steve from True-Tech be one of the estimates.
We are very happy with our new system and we know that True-Tech will service us whenever we need new annual filters or service check-ups.
Call True-Tech Water.... you will like Steve Drake.... he is a very nice guy! ;-)
B & J
Morgan Hill CA
We recently purchased a house in Gilroy and were unaware of how super hard the water is here. Within a couple of days of moving in, our brand new stainless steel sink in the kitchen and glassed in shower had hard water spots all over it that were very difficult to remove with the existing hard water being used to try to clean it.
Steve, from True-Tech Water (Hague is the water softener product), showed up one day and performed tests to show how hard it was. He is super friendly and very knowledgeable about different water treatments. We felt very comfortable putting our trust in him.
Although our new house did not come with a water softener, it did have the plumbing for it. The set up was super easy for us...although not as easy for the guy that had to dig through concrete for the outside drip (not sure what it's called exactly)...but Steve paid the guy extra and that showed me what a great guy he is...taking care of his contractors. It also does not take up a huge amount of room in our garage.
We got a whole house filtration system and WOW, what a difference! And it was immediate. Our skin (and my hair) have never been so soft. After washing our clothes the first time, they were softer. We used a ton less product to get everything clean. Think about that...shampoo, conditioner, laundry soap / softener, dish soap, dishwasher soap, etc. That's a lot of savings that will eventually pay for the water softener itself. It's not cheap; however it's definitely worth it!
And, Steve came back two weeks later and performed all the tests he performed before the water softener was installed to show (and make sure) that it was working properly. Thanks Steve!!!!
Bob R.
06/08/2021 12:00:00 SA
The True-Tech Water team installed a Hague water filtration system for the whole house and very happy with the solution recommended as well as the services provided. I highly recommend working with this team!
I bought a unit with Steve 10 years ago. After two moves the device needed some service. Steve is very prompt and efficient with his repairs. Great communication. Just great customer service!
4 years ago, Steve installed for us a Hague Water Softener system for our new home. He was very diligent in explaining the before and after impact of installing this system, its advantages to other systems, and took the time to take water samples and demonstrate the results.
We decided to install the system and since then, it has been running flawlessly. Recently, we had a small inconvenience with an external hose that is used to purge the system every so often. Steve, even though he is located in San Jose, quickly came to our home in Santa Cruz and replaced with a newer and more flexible hose.
It was great to know that Steve was still servicing our area and the systems, and gives a lot of confidence that our investment long term will hold.
Susie M.
09/03/2018 12:00:00 SA
We needed a water softener ASAP. I did my research on various water filters online, including yelp and found Steve with True-Tech Water.
Steve is a great guy who is very knowledgeable about water filtration systems. He was responsive and flexible with scheduling the install. It's been a few weeks since our water system was installed and we already see the benefits. We are now using half the amount of soap and detergent. My hair and skin feel amazing! Our dishes don't have a hard water film anymore. I highly recommend Steve and Tru-tech water if you have hard water pumping through your home, leaving a sandy film on your appliances, dishes, and skin.
J. G.
03/03/2018 12:00:00 SA
This company knows customer service!
My water softener was leaking and I had a plumber come out to look at it. He told my the system was shot and I needed a whole new water softener system. He assured me he could order one and have it installed in 2 days. I am not even going to mention what he wanted for the job. Real con job.
Something didn't seem right.
I called True-Tech Water. They returned my phone call quickly and came out the next day to have a look.
It was a simple broken part and they even had it in stock. They changed it out and for less than $150...problem solved.
Thank you True-Tech.
Steve was extremely nice, professional, and helpful, he wasn't pushy in the slightest. He took the time to go over how the water softener worked and how it would help fix our hard water problem. He personally came out on the installation day to make sure we were comfortable with the installer, Danny, who was fantastic as well.
Steve even came back for a quick follow up visit 2 weeks after the installation just to test the water and confirm that we were happy with everything. A lot of companies will sell you something and abandon you, but Steve makes sure that you know everything about the system and can take advantage of it by using less soap, etc...
True-Tech Water provides professional service and they are very personable. Will definitely be going through them again if I ever need a water softener at a different property.
Steve is an awesome guy: We needed water treatment in our new home so I poked around and asked my neighbors who to contact for my needs. They all suggested Steve the water guy so I called, set up an appointment and he came the next day. He knew exactly what I needed and explained everything to me easily. I hired him for the job and boy was I impressed. Total professionalism and attention to detail. Plus, his installer was very neat and clean. My family is very grateful for Steve and his company taking awesome care of our water. I would highly recommend his services.
Thanks Steve. I'm so glad your in our community taking care of us.
We wanted to install a whole house water filter so we reached out to a few local water filter companies. We ended up going with Steve and True-Tech because of his responsiveness, professionalism, and thoughtfulness. The whole process from the initial inquiry, in-house consulting, to final installation took us less than 2 weeks (including a week that I procrastinated on making the decision), and the experience was very enjoyable. The customer service provided by Steve and Aaron is phenomenal. Would highly recommend them if anyone is considering a filter system for their house.
I've worked with a lot of services and shops through my home remodeling but Steve and his company, True-Tec Water is definitely one of the best to work with.
I've been seeing white spots in my kitchen and bathrooms and had several companies come to check the water and estimate the cost to install the water softener. The reason why I chose True-Tec Water was because of Steve. He is very sincere and trustworthy. It is so easy to say I will call you later today or I will send you an estimate by tomorrow but difficult to actually do that. But Steve always kept promises, was prompt on time, called me when he was late for an appointment, etc.
We installed the water softener at the end of October and Steve came to check the water quality after 3 weeks. He told me he does this to all of his customers, which I thought was very professional.
Experiencing the water being so soft and good, we decided to install the reverse osmosis (R/O) water filtration system as well. Overall, very satisfied with the system and service. Thank you Steve!
arvind v.
11/10/2020 12:00:00 SA
On time and professional service. Aaron does quality work and takes his time completing the job to satisfaction. Highly recommend using this company for water treatment- filtering and softening installations. Thanks.
Stanford F.
11/05/2016 12:00:00 SA
We were living in our home for a little over a year when we decided to shop for soft water treatments. We live in a newly constructed home in a new community. We have hard water in our city and it was clearly having an impact on our clothes, skin, fixtures, etc.
We found this company through some research and immediately Steve was informative, incredibly kind and not in it for a hard sale. I appreciated that. He is clearly an expert in this business and has high customer focus. I appreciate how helpful he is and how great his follow up is. He just wants to make sure his customers understand the process and the benefits to their lives. And we do. Installation was quick and convenient and he was here to help explain everything.
I highly recommend Steve and True Tech to anyone interested in soft water systems. It's a great value and a great customer experience.
We had a Hague Water Softener installed 23 years ago. It has functioned well during this time, with only a couple of minor repairs. But after 23 years, the tank failed to suction water from the salt brine cabinet, and we were suddenly without soft water. True Tech identified this as a warranty issue under the 25-year tank warranty. So True Tech replaced my tank for free, only charging me the cost of shipping and a $99 service call. I also had the latest electronic controller put on the unit for another $175. This seemed extremely reasonable for refurbishing my unit, and giving me an entirely new softening tank. Steve Drake, the Hague associate from True Tech, is honest in his dealings and on the customer's side for getting the best value for the money outlay. I would not hesitate to recommend this company and Steve Drake for your water softening needs. For reference, I had another bid from a Los Gatos company to repair my Hague unit, and they wanted $1800 for a warranty replacement! True Tech is definitely the way to go!
Steve and his company installed a water softener system and reverse osmosis water filtration unit into our home in late fall 2018. I have been meaning to write this review for him ever since then! He is a consummate professional- very friendly, kind, knowledgeable, efficient and helpful. He has a great personality and I was impressed with the time he took to get to know us as a family. We have been very happy with our system thus far and I recommend a water softener to anyone who deals with hard water issues. Thanks Steve!!
James C.
12/09/2016 12:00:00 SA
Steve at True-Tech Water was awesome. He tested our water and educated us on just how brutally hard our water is here in San Jose. After our initial appointment, he provided us with quick and thorough quote. The choice, for us, was a no-brainer. YES!
On the day of the installation, Steve arrived to personally ensure that things got off to a smooth start. There was some question about the location of the water line and his installer (whose name I do not recall at the moment) had to poke a few holes, but it was not long before he was off to the races. The installation was efficient and he even patched the holes he poked when determining the location of the water line.
After we'd had the unit installed for a few days, Steve returned again to test our water and make a few adjustments to the system. I have had a couple of questions since then and Steve is always prompt in returning my calls and clarifying things.
We have zero regrets about choosing True-Tech Water for our water treatment needs. In fact, we have referred a couple of people to Steve over the last several months and they are also thrilled with the products and the services they received, as well. I am referring Steve to another neighbor later today!
Thanks, Steve!
Charisse L.
01/02/2018 12:00:00 SA
Their water truly checks out, no questions. Reverse Osmosis water is something I researched about and it was the same kind of water we would buy from a water station in Santa Clara. Having it in our new home is awesome! We got the home system together with the drinking water filtration. I just feel so safe having superior water over city water!
Steve is awesome! He's such a friendly and professional person. He explained everything to us so clearly, and we really appreciate his over and beyond service! You can trust and rely on Steve anytime!
We are satisfied with our water use, we have lived in our new home for a year now, and I love the soft water every time we wash our hands, dishes, and shower! Definitely have used less in shampoo and soap products over all, so the benefits of savings has impact in our bank account for sure. Investing in your household's health is important for me . I have 2 kids with eczema and harmful toxins or impurities in regular city water penetrates through anyone's skin. So I'm glad we made that investment!
I really highly recommend Steve and True Tech Water for their excellent service and healthy investment!
Melody T.
10/05/2019 12:00:00 SA
Our Hague water softener system stopped working and the company we had worked with for years would not return phone calls. We reached out to The Hague corporate office and they recommended Steve with True-Tech Water. He was very responsive and came out the next day to check the system. We decided to replace the 20 year old system and have been very happy with it, the installation process and the dedicated follow-up. Steve checked in by phone and came by several times to ensure our satisfaction. He also performed our annual service on the reverse osmosis system. We would highly recommend Steve and True-Tech Water!
Francesco R.
07/06/2019 12:00:00 SA
We didn't realize our water was in such bad shape until we had it professionally tested. So glad we worked with Steve - he was honest, professional and thorough. We would highly recommend his company.
Linda S.
02/02/2019 12:00:00 SA
Steve of True-Tech Water has been honest, direct and goes beyond the call to help and to make sure your system is working perfectly. We give him our highest recommendation and have friends we have referred to Steve and all are ecstatic about the results.
We had Hague water softening system that stopped working. Steve came to our home the same day. He checked the system and tried
to fix it by replacing controller and other parts. He did not charge us
for this. He is expert at this and is very professional. When system did
not work, he did not try to sell his system but checked for warranty with the company. We decided to install a new system and Steve did a great job. He has come 2 times after that to test the water when we asked him to come check it. We would highly recommend him and his company.
Steve was great in helping solve our water needs! As we called around, several people said the water in our area is the worst in the Bay Area and we were certainly seeing the effects on our appliances. We decided it was best to pay a bit more to get a premium system and have been very happy with our Hague system and RO setup. Great customer service and highly recommend Steve and True-Tech!
True-Tech Water, Inc.
5 Star service.
Steve Drake with True-Tech Water, Inc. is AWESOME! Steve is professional , trustworthy dependable, honest, punctual, prompt in returning calls . Steve provides perfect customer service. He thoroughly explained how the system works.
We had a terribly malfunctioning whole house water filtration system that had been installed by a not so trustworthy installer/sales person who had no interest in correcting the malfunctioning system he had installed in our home.
We found Steve Drake, Steve stepped up and came to our rescue. He took a lot of his own time to repaired the other installer/sales persons mess and saved the day. Steve is our hero! Our system now runs perfectly.
Steve did a great job explaining our install. The water softner works great and our reverse osmosis system gives us the best tasting water on the planet!
B S.
08/11/2018 12:00:00 SA
We have been a customer of Steve and True-Tech Water for 14 years and two homes. San Jose water was/is seriously hard. The sediments will cake your pots after one or two potful of boiling water.
Our first Hague system was installed in our new construction home in San Jose in 2004. It was installed flawlessly and worked flawlessly for 10 years until we sold the house. Nothing required except adding softener salt and all of our glass shower doors, enclosures, dishes, pots and pans stayed clear. The new owners couldn't believe the glass shower enclosures and doors were originals.
Our second Hague system came in 2015 when we moved to an older home in Los Gatos. Again, very hard water with sediment caking everything. Called Steve and he remembered us after 10 years. :) Again, system install was flawless, but it wasn't functioning properly. Steve came out at least 5-6 times to checked, double-checked and triple-checked and nothing seemed to work. Turned out to be that our plumber ran the line from the water main incorrectly (diagnosed by Steve). Once water line was corrected it works flawlessly for the past 3 years.
We are very happy with both of our Hague systems and especially with Steve. He's a true professional with customers in mind all the time. It is a premium system, but it shows in both the hardware and services that Steve provides. If you're on the fence, don't hesitate as it will deliver on the values. Get Hague and a good plumber.
Stephanie R.
06/08/2017 12:00:00 SA
We recently bought a house in a new development in Gilroy and instantly noticed how hard the water was. Our neighbors recommended Steve from True-tech water as we met him when he did their two week follow up. Steve was AWESOME. Extremely educated about the system and took the time to educate us on our water, the importance of a water softener, and the difference of was the Hague system was superior. Installation went smoothly and Nelson works with efficiency, accuracy, and precision. We noticed a difference instantly. I am not seeing the hard spots on my fixtures or counters and our skin and hair feels amazing.
Thank you again Steve!!!!
Colleen D.
05/09/2018 12:00:00 SA
We had really hard water in our home and asked neighbors about their water systems.
Steve has installed several systems on our street several years ago and he recently installed a system for us. We and our neighbors are very pleased with the results! Steve has been great to work with. He is very knowledgeable and customer oriented. He communicates well. The installation was timely and done in a professional manner. We highly recommend Steve and Hague Water Systems.
Jerome J.
07/01/2017 12:00:00 SA
Steve is the most dependable salesman I've ever interacted with. I never once felt pressured into buying the soft water system. He was punctual. He checked in several times after the installation to make sure the system was working as planned. He even came back a few weeks later to retest the water. Honestly, I wish everything I bought had a salesman like Steve to help me out.
Our skin looks better. Water tastes better. The cars looks cleaner. We use less soap. No soap scum in the showers. No off putting water stains on the faucets. Our appliances won't get ruined from the hard water. There's nothing we regret with our new system.
I have Mr. Steve come to my house to do the water filter system. He is super professional and honest. Thank you very much Steve
True-tech Water is truly worthy of a 5 star rating, on time, more then fair on pricing, truly top notch.
Steve Drake the owner was a pleasure to work with and I highly recommend Hauge water products and True-Tech Water.
Steve was Awsome. My hair is soft and my skin is clearing up. Our San Jose water was awful before. This company really believes in this technology and it works! It was a pleasure working with them and the installation was super easy and done extremely well.
When we moved to our new home we new we wanted a water filtration system. We were recommended by friends to Steve and he did not disappoint. We are thrilled with our system and Steve has been so helpful through the whole process. A month ago our landscapers accidentally cut the power cord to the filtration system and Steve was kind enough to replace it, at no charge.
Highly recommend True-Tech Water and Steve D.
Marc M.
10/09/2017 12:00:00 SA
Steve C was pleasant and straightforward with explaining the Hague System. The cost was double that of previous water filtration system. That was the only reason for 1 less star. I am satisfied so far.
Michel M.
03/11/2017 12:00:00 SA
We installed this system few months ago and we are so happy with it, plus Steve is awesome with a great service and knowledge about the system and the benefits we get from it. Thanks!!!
Steve has excellent customer service skills and service. We had a problem on a Sunday and Steve returned our call right back and was here on Monday morning. We agree he is the most dependable representative of a company that we have ever had.
Jens K.
02/07/2017 12:00:00 SA
Once we moved into our new home in Morgan Hill, CA we noticed immediately how hard the water was; leaving water spots on every surface that tends to get wet. Having a True-Tech Water treatment system installed completely changed it. Now our water is soft, not leaving any spots anywhere and also we're saving lots of soap and detergent. Steve was super helpful and explained the system perfectly. We could not be any happier with his services! Highly recommended!
So far so good and its been over 3 years since we purchased our Hague system. Steve is extremely dependable and more than patient with any question I had about my system. I recently decided to change from salt to potassium chloride pellets and Steve walked me through changing the system settings on the phone at a time that was convenient to me. His service is is second to none.
This is an honest review from a repeat buyer. We've purchased twice from Steve Drake - our first home (now a rental) and our new home. We had our first issue in the rental home in 11 years (brine valve) and Steve took care of it the next business day. These Hague units are extremely reliable, compared to other brands that friends and family are currently using. You can't go wrong with owning a Hague Watermax system in your home, specially if you live in an area with hard water. Ownership experience has been excellent for both product and service.
Bill S.
11/06/2016 12:00:00 SA
After years of dealing with hard water in rentals, my wife and I agreed that when we bought a home a water softener was a must have. Steve was recommended by our builder and he was fantastic.
From the consult to the install, Steve spent time explaining how his service was different and the value it offered. We were convinced and even more impressed when he was able to schedule install in less then a week.
Several weeks after, Steve came by again and tested our water to make sure the system was working correctly. We highly recommend True-Tech!
If you're looking for a water softener and/or reverse osmosis (R/O) water filtration system, look no further! We researched most or all of the companies in the Bay Area and concluded that True-Tech was the best option, and I wanted to post this review to save others the many hours we invested in research and sales calls. The Hague systems are particularly high quality, and Steve's level of service is outstanding! We purchased both the softener and R/O water filter, and they are both working great about 6 months later. The softener uses very little salt--we've only added a couple of bags; Home Depot will deliver the salt to your door for a small fee. The R/O system has particularly strong water flow and it's a must--when you install one in your home, you're doing the right thing for the environment, getting the safest possible water, and saving yourself money (no bottled water needed). You can't go wrong with Steve and True-Tech Water!
Sierra M.
08/12/2019 12:00:00 SA
I recommend consulting with Steve at True-Tech Water for water softening. He has been in the business a long time and is quite the expert. And understands the importance and benefits of soft water for your health and clothes washing requirements. He is an expert service technician, very professional, friendly, and no pressure. I was fortunate to have his assist me with my water softener. Give him a call.
Jerry J.
02/11/2018 12:00:00 SA
True-Tech Water goes out of their way to help customers understand their water softening needs.
I had never purchased a water softener before and our water was extremely hard, about 15 gpg. After discussing the pros and cons of the Hague system vs. similarly priced competitor systems with Steve at True-Tech Water, I realized how much better engineered it was. He was extremely knowledgeable about the system and offered installation alternatives that were customized for our home conditions. The competitors didn't even inquire about where the softener would be installed before quoting. His installation crew was very professional and he followed up after the install to make sure we were getting no more than 1 gpg of hardness. True-Tech Water clearly cares that their customers are getting what they paid for. Steve is very responsive and easy to work with. Call them first before wasting your time with other companies.
A neighbor in my community hired True-Tech Water to install their water softener that's how I met Steve, the owner. Steve is extremely helpful and is very knowledgeable about water filtration systems. I always know the water in San Jose is hard but I didn't know the hardness scale was up to 17, until Steve perform a water quality test for us. It's been 2 months now since we installed our water softener from Steve and we are very happy with it. We will definitely recommend Steve as he's always honest and responsive. You will like his services and you will like your water for sure.
Richard F.
07/12/2016 12:00:00 SA
We recently purchased a second water softening unit from Hague for which Steve at True-Tech Water has been the distributor for many, many years. The units are solid, well-built, and except for the consumables (salt pellets), maintenance-free. We have had our first unit for over 11 years at our previous home. It worked without issue since it was installed. When we moved to a new home we were certain to get a quote from Steve right away. He got us up and running in no-time; walking us through the installation process and setup. He is helpful, friendly and knowledgeable about the water conditions in the area. Water softeners are not for everyone but if you are interested in a unit (or other water treatment options) and you live in the Bay Area; I'd highly recommend speaking with Steve at True-Tech Water.
Christopher H.
07/05/2018 12:00:00 SA
Had some issues with our water softener. Steve was great and took to the time to figure out what was wrong and was able to fix the problem. Steve has always been on time and very professional when he has come out to check on our water softener.
Perfect customer service, Steve! Thanks for coming by so quickly to re-test our water! Always a pleasure to have you around to answer my call and responding as if it's always the first time!
Gregory A.
01/02/2017 12:00:00 SA
This company is run by Steve Drake. Steve sells Hague water treatment systems. Steve did a great job in providing the system we needed at a fair price. He thoroughly explained how the system works and the specific advantages it has over other systems. It made the choice easy to make. He completed the install in a prompt manner with high quality. He was on hand personally to make sure the install was done right and that the system functioned well. He also did a follow up visit to confirm our system was working properly. In summary, Steve provided great service and a high quality water treatment system. We highly recommend him.
We have owned 2 Hague systems so far and have been very happy with their performance. They work perfectly and require no maintenance, except that you need replenish the salt. The one thing which i would like to call out is Steve's fantastic service and dependability. He is very prompt and has always addressed our questions or concerns to our satisfaction. I have recommended him with confidence to my friends and they are happy with their installations as well
Sri R.
03/05/2017 12:00:00 SA
We installed a Hague Soft water system (in our garage) and a reverse osmosis water filter (in the kitchen) about 16 years ago.
Until last year, these have been annually serviced by another Hague authorized service company.
When I required service in December, 2016, I could not contact this service company on record.
Based on the excellent Yelp reviews written about True Tech Water, I called True-Tech Water.
Steve promptly visited our home, examined the appliances and pointed out the issues. (the wooden platform on which the soft water equipment was placed had badly deteriorated due to persistent leak)
Steve provided the best fix for at that time for the soft water equipment, while recommending permanent fixes.
He also pointed out that the Reverse osmosis equipment under the kitchen sink had micro leaks requiring numerous new O-Ring seals and fixed the problems.
In February, 2017, we called Steve again after getting the wooden platform removed and the soft water equipment placed on firm concrete floor of the garage.
Steve returned with a plumber, re-plumbed the joints and serviced the entire equipment to ensure proper functioning without ANY leaks.
He also visited a couple of more times voluntarily to check on the proper functioning of the equipment.
Presently, everything is working very well.
Steve charged me very fairly for the parts and labor. He did not charge me for the extra visits at all.
We recommend Steve very strongly for any type of Soft water work- new installations or annual service, based on our following observations about Steve:
1. Very strong job knowledge regarding the working and installation of soft water equipments
2. Excellent response time and attitude
3. Trustworthy Personality and professional integrity to provide top-of-the-line customer service, INCLUDING after-service follow-through
4. Very reasonable and fair charges
We wholeheartedly endorse Steve Drake for his above assets.
We bought a house in Gilroy and found out that the water here is extremely hard. I had done a lot of research on quality water softener and a RO for drinking. From the initial appoint to the final installation Steve was there for us. The water softener system was amazing. My skin is softer, my hair is silkier. I use much less shampoo and conditioner and yet have much softer skin and nicer hair. Thanks Steve!!!
It's been 2 years with our Hague Purification system and we love it. Steve's company did the installation and it was done professionally and timely. He was on time for all his appointments, he explained how the system worked, listened carefully and answered any questions we had. Steve has a wonderful good natured personality and we loved working with him. Steve has also gone above and beyond in helping us solve problems we caused with our system not once, not twice but three times. He did have to come out but he went out of his way to be nice to us. Thanks Steve! You will be very happy to let Steve install your Hague Water Purification System for you. You won't regret it!
I can't say enough about Steve and Hague systems. This is our second system - we moved from one home with bad water to another place with even worse water. We knew that Hague was a step above your regular water softener but we needed some refreshing so we called Steve. He came out to give us a reintroduction to the system. Immediately we were impressed again by Steve's vast knowledge of water, history, and environmental & geographical factors. This is so much more than just a softener!! It is customized for our area AND filters your water too! That gives me huge peace of mind that our water is pure and free of nasty organic compounds. Hague backs these with an impressive warranty which says a lot. Maintenance is super simple. Steve explains everything thoroughly, ensures install goes smoothly and even comes back to test the water and make sure everything is working properly. Great customer service, superb product. This is a great investment for your home and worth every penny!
Phil B.
06/03/2016 12:00:00 SA
We called Steve randomly because my very old Hague system was acting up, and he was listed as a dealer. (I did call another dealer, who didn't even bother to return my call.) We set up an appointment and began to assess the problems. Our system was so old that it was difficult for the factory technician to accurately date it. Steve tried for hours to salvage it, but in the end it was simply beyond repair. We decided to get a new system by Hague, and Steve credited us for the parts we had purchased for the old system. And even though he worked for hours, returning several times over several days, attempting to make repairs, he only charged us for a fraction of his time. The new system is very good. Quiet, efficient and we can tell our city's very hard water is now soft. I have hired a lot of contractors over the years, and I have never had anyone so responsive and professional. If only all business owners behaved this way! Great guy, great product (25-year warranty), and amazing service.
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