Bragg Plumbing & Heating

Many thanks to Tracy Nelson and his company for being such a kind and helpful service! He was on time, took only up to 30 minutes, and was clean and respectful to our house! Highly recommended if your looking for someone to help quick and sufficiently.

Tracy from Bragg came today to replace our garbage disposal. Showed up early, was quick, even cleaned our sink after he was done :). He also gave us some great pointers on how to best maintain our disposal. Thanks Tracy!

Tracy from Bragg quickly identified and fixed the leak under my sink.  He also provided an estimate and recommendation for some other work that was clear and honest. I'd definitely call them again.

The plumber was supposed to be at my house between 1 and 2pm. I got a call at 11am from a technician named Kyle confirming that he would be at my house between 1 and 2pm. I scheduled my day around this appointment. 4:30 pm came around and, despite several messages I left both with the company and the technician himself, I had not heard from Bragg Plumbing.

I am never trusting this company again!

If you're looking for opportunistic plumbers to take your money, then these are the guys.

My tankless water heater stopped working yesterday.  The water in our neighborhood went out, and the computerized unit shut down.  I googled tankless water heater repair and Bragg Plumbing came up, so I called.

The technician I talked with, clearly didn't want to come look at the heater. He went on and on about what a piece of junk the model was and that it should just be replaced.  I convinced him to come and look at it anyway which he did today.  He claimed to be an expert on the model from years of experience working with them.  After fiddling with it for a few minutes, he told me that it was the computer board.

He gave me an estimate of $1,500 to repair the unit, and said it would be two to three weeks to get parts.  He recommended I just replace the unit and gave me an estimate of $5,000.  I did research and a unit our size can be purchased for less than $1,000.  I asked him why so much, and he said that installation parts and labor would add to the cost.

After he left, I called another plumber.

The second plumber came out, opened the front panel, and pressed a hidden reset button.  The water heater was fixed in less than one minute!  It cost me $65.

I called Bragg again to ask why their expert didn't think to press the reset button. They gave me lame excuses and no apology.

Don't bother with these people.  They don't know what they're doing, except trying to get people to pay for unnecessary repairs.

I was freaking out when I called Bragg, not only because my toilet was backing up all over my house but because of all of the plumbing nightmares I have heard from others. Zach, the plumber that came to my house was courteous, professional and even on time. He did something with my main line, whatever that is, cleared it. It was relatively inexpensive and fast. I was very satisfied with their service and will use them again if I need a plumber as well as recommend them to others.

They did good enough work, but very overpriced. DO COMPARISON SHOPPING EVEN IF IT'S AN EMERGENCY. If you don't, you'll be kicking yourself later. Wish I'd read the first 2 reviews before I called. It'd be one thing if they came did an emergency install on a Saturday or something, but I also had to wait over the weekend on the coldest weekend of the year.