Tonkin Plumbing

They installed 3 toilets and my house and have done various plumbing repairs. They also did the plumbing work on a remodel I did a few years ago. They are very professional, courteous and highly skilled.

Unfortunately we have had many home/yard water leaks in the last several years and Tonkins Plumbing has been AMAZING.  Available, efficient, personable, knowledgeable, fun and affordable. Love 'em!
Thank you!!!!   Pixie & Rob Hartman

Today is the 2nd time we've had Tonkin come out. We are able to get a live person during business hours, reasonable appointments (not weeks out & they check if you have an emergency first thing & save slots for ASAP issues). We've had appts within 2-3 days each time.

Initially we needed to move washer & dryer into the garage from the kitchen so we needed new gas & water lines along with some concrete removed. They showed up right on time. This job was very efficient, clean & they showed us exactly what they'd do, why and worked with what we wanted.

2nd visit (today) we had a slight gas leak (reported to us by Gas Co during free annual furnace check) on the newer gas line leading to dryer. We also needed a new valve on our water heater & a separate fix over at our parent's rental property. They gave a 4-hour window, arrived within the 1st hour of the window and even called ahead to say he was en-route. Owner came personally to check work from first time, fixed that and changed valve & left everything cleanER than we had it! Now he's on the way to the rental and they're great about separate invoices so the rental can be paid out of that account.

All-in-all very a professional and well-run company. Speaks volumes to me that the owner himself responded when we had a problem with something they had worked on previously (looks like a seal that came un-sealed due to heat in garage but we'll get a full reporting from him on invoice too!) and though second job was really small, they don't treat anything as unimportant! We have 4 children and TRUST Mr. Tonkin & his employees and will gladly continue to refer him to family & friends (& here!). My husband is an electrician & knows the trades and thinks highly of Tonkin Plumbing as well.

Responded to our call quickly, explained what could be done, fixed a few nagging problems we hadn't even called about.  Very pleased and will use again!

Tonkin Plumbing reimagined our master shower. They did very professional, clean and tidy work. Their employees were great and would always cover our carpets and discuss options. Couldn't have asked for a better job. Well done Tonkin Plumbing.

Sunday my gas hotwater heater went out.  I left a message with Tonkin Plumbing on Sunday nite.  Monday morning I get a call from them and was told a serviceman would be out today between the hours of 12 noon and 2p.m.  Wow!  I was impressed.  Then at 12 noon the serviceman arrived and in two hours it was replaced and the new water heater was running.  The installation looked great.  When the serviceman left it the clean up was immaculate.
In the past two years I have had Tonkin do the plumbing in the both my bathrooms and laundry room.  Always professional and their prices are very honest and fair.

We have had Tonkin out a few times for the rental that we are living in for various things that go wrong in an old house.  The plumbers are really nice and efficient, and the price each time has been very reasonable.  I highly recommend them!!!

Tonkin has come to my rescue many times!  The staff is very knowledgable, friendly, clean, trustworthy and helpful!  If you have a plumbing issue CALL THEM!

Plumbing companies may not generally be confused with Emily Post devotees or Nobel Laureates, but Tonkin (and their caustic lady admin person) could teach the world a thing or two about rudeness and incompetence. They're the factory rep for my water heater, but they couldn't: diagnose the problem; order the right parts; test the right pieces; bring the right parts to my house; keep their stories straight when they screwed up; provide operating instructions; follow through on the warranty claim; or return phone calls. We were impressed, however, when they installed the wrong parts; avoided testing their work; avoided fixing the problem; told us the product sucked; and explained that there was nothing more they could do - we just had to live with a non-functioning water heater. Oh, and they managed to quite capably charge our credit card. So, not a complete failure. We're $250 in and maybe we have no hot water, but we know our credit card works.

This company is amazing. I was referred by a friend after a leak was found at my meter box. I had made several calls to different companies trying to get someone out to see where the problem was and how to fix it. When I called Tonkin they said they had a full schedule but since my water was turned off they would fit me in. Another plumbing company had stopped by before and without taking the time to determine the problem quoted me $500-$1000 to fix it. I assumed the worst since the price was so high. The plumber had to leave and after they left Tonkin came to the rescue. Mike the plumber took more time to establish what was causing the problem and it ended up only being a cracked coupling. My leak was fixed in a matter of minutes and at less than a fourth of my first quote. Mike and his assistant were fast, friendly, knowledgeable and affordable. They cleaned the area that they worked in so well you couldn't even tell where they cut the grass out to find the leak. I strongly recommend this company. I know I will be back if I have plumbing issues in the future

Having a gas line leak is the scariest feeling ever! Thankful that Tonkin made our safety a priority! After the initial call,  I recieved a call from them getting a clearer picture of the problem. Fortunately, they were able to move up the appt time. Roy called letting us know he was on his way,  showed up and got right to work.  His knowledge and professionalism were such a breathe of fresh air! He located the leak explained everything needed and got it done.  He then checked everything,  relighted the pilots and he was done before the original appt time! The price was less than quoted and we could not be more pleased with Tonkin. When searching for a plumbing company that had experience with gas lines I came across Tonkin, I'm so glad I did! We'll be using them for any plumbing needs from here on out!

They came quickly and fixed the problem.

I also wanted them to reset a toilet but they didn't have the parts in their van; it was only 10 o'clock in the morning. What plumber doesn't have a wax ring?

I called Tonkin Plumbing to handle the re pipe of my house from galvanized to copper.  I called them because of two reasons, one they are local, and two, I know they get the job done right the first time.  This time they EXCEEDED my expectations.  Their crew of three worked from morning to evening as a team to totally get the job done right. These guys worked HARD to get it done in a tough environment. I HIGHLY recommend this company if you want it done right. Their company representative called the next day to check as to my satisfaction and I thanked them for their professional work.  The job site was cleaned up and left better than before. Top notch company.

Response time was super quick, friendly and professional plumbers, fair pricing and happy with the repair. Will def use in the future if any more plumbing repair work is needed!

I would highly recommend Tonkin Plumbing. I mainly communicated with Kevin about my plumbing issue but the other Tokin Plumbing staff was just as helpful and professional. They were efficient and I will definitely call them again if I have any other plumbing needs.

The toilet in our master bath started leaking, and my husband found a bolt completely rusted (pulled straight out without even unscrewing, yikes)! We called Tonkin Plumbing and they were able to get us taken care of the very next morning. Brett arrived on time, was friendly and kept me informed about what he was doing, and was quick & efficient. He replaced the nasty bolt & used a thicker wax to help prevent leaking (learned something new today). In addition to their friendly and timely service, the price was very fair! We will not hesitate to call Tonkin Plumbing for any future needs, and will be recommending them to anyone who needs their services!

I have been using Tonkin since I moved into my home 13 years ago. the home was built in the 70's and we've had remodel jobs and other issues that have come up. I always hate dealing with plumbers etc. as I'm afraid I'll be ripped off. these guys are honest and do a fabulous job. My husband is a carpenter and trusts them implicitly. They're on my speed dial for whenever I have an issue . They don't deserve a one star for any reason, so ignore that.

We had called a few plumbers to bid a new outdoor gas line at our house.  The project was simple, but Tonkin Plumbing had the most reasonable price for a knowledgeable crew.  We wanted our job done professionally and to code and that's exactly what was delivered.  Furthermore, when it was discovered that a valve they installed was oriented in a direction that would interfere with the rest of the project, the company had a plumber stop by and spend a few minutes rotating the valve out of the way.
We are very pleased with their work, professionalism, and value, and would definitely recommend Tonkin Plumbing to anyone looking for plumbing services!

My daughter had a major water problem at her home (second leak under the slab) and all plumbers that we consulted recommended re-piping.  She spent four days trying to get an accurate proposal of planned repairs and cost from a company that she had used previously.  We called Tonkin Plumbing and Phillip responded immediately to our request for an estimate.  He arrived on time and was professional and straightforward in explaining our options and costs.  After talking with Phillip, both my daughter and I felt a sense of relief.  We felt confidant that he knew what needed to be done (very knowledgeable), honest, and that the work would be done correctly.  The detailed written proposal was received within 2-3 hours after his visit to her home.  One of Tonkin's strong attributes is their communication skills and keeping us informed of the progress in the planned work. When the plumbers arrived, they were neat, polite, and responded appropriately to my questions and concerns. They started to work immediately and knew the plan for this job and performed their work with excellence.  They were cooperative in seeing that my daughter had water each night until the job was completed. Even though we added replacing 4 faucets and two shower valves they completed the work within the anticipated time. In addition, they got an estimate from the drywall contractor and coordinated the work plans with him.  Tonkin Plumbers deserve 5 stars for this job and I would not hesitate to use them again or recommend them to others.

First of all I have to say, You never know where life will take you when your water pipe bursts.   We went 3 weeks without water, called in several plumbers to do a re-route, was advised to do a repipe by 5 other plumbers.  I phoned Tonkins for a repipe estimate and found the owner to be especially honest, sincere and upfront.  Most of all he understood that this was no planned expense like a vacation, or a wedding - this came out of nowhere.  To make a long story short, Tonkin did what no other plumber would do at a price we could afford and we were able to delay repiping so that I can plan that sucker into a budget.  Thank you, thank you, thank you Tonkin Plumbing for your great service and very knowledgeable technicians. We are so happy with the service.

I have used Tonkin on at least two occasions and had great luck and also gave them a referral to a friend that needed plumbing work. Today is a totally different story - I needed a hot water heater replaced for a tenant. I called and was told they would call me back with an estimate. 90 minutes later I needed to leave so I called and got the estimate with no apology for not calling back. I called back a short time later after finding out the water heater needed a propane supply. I was told they would check and it would probably be a higher price, but they would call me back to let me know.

Never got a return phone call, so after waiting three hours, I called and cancelled their service for the next day.  

I receive a voicemail this morning questioning me about telling them on the cancellation voicemail the reason I was not thrilled that they did not call me two times yesterday after promising they would. The attitude on the voicemail was terrible and I am done using this Company.  Danielle, this is you I'm referring to!

Bottom line: If you can't treat your repeat customers with respect, you do not deserve my business.

I can not in any way recommend Tonkin Plumbing. I scheduled an appointment in advance in order to get time off from work to be home for a complex multi-hour drainage repair. The plumber Scott failed to show up at the appointed time. No one from Tonkin Plumbing contacted me concerning the missed appointment.

Hours after the scheduled appointed time, Scott finally showed up at my door saying that he was diverted to another job. At no time did anyone from Tonkin plumbing, nor Scott, contact me to tell me that he would be hours late.

Upon arriving Scott stated that he would do a partial job today and come back and complete the rest of the job on another day (how nice of them to rob me of another day's pay as part of their solution for missing the original appointment). The whole point was to get the job done on a single day due to the job's complexity and the time required to complete a proper job. Now, miraculously, the job had turned into a simpler job.

For a complete lack of respect for a customers time and for failing to have basic of customer service skills, I rate Tonkin Plumbing 2 out of 5 stars.

Contacted Tonkin Plumbing, Terry sent his 2 man crew Nelson and Caleb to access a new water main job! Price was very reasonable, and the quality of work was above all the best, had the job done within 2 days, thanks Tonkin Plumbing

We've had other plumbing services before with a different company,  but oh boy,  Tonkin is the best by far. They had Nelson come to work on my water heater today and got so much plumbing education from him. He was very polite, patient and informative. He was able to do a free water pressure check for me. Thank goodness that he checked it, the pressure was at 140psi, YIKES! I don't see Nelson's picture on the company's website, but I was able to get a photo of him and his truck. I am impressed with Tonkin and crew.

These guys are awesome! They have completed several commercial jobs for me over the last few years and all their work has been top notch.  They do get a little busy so sometimes we have to wait a day for them to come out, but they always get the job done right and for a fair price.  Their employees are always professional and courteous.  It's always good when you can find someone that does the job right and doesn't overcharge for their work.  I would definitely recommend these guys to anyone who wants the job done right the first time.

I'm always hesitant to call a plumber because it seems like I always pick someone who's skills don't match their prices. Horrible experiences. We had a copper water pipe fitting break and needed the pipe capped and repaired. I was already going to deal with the high cost of water damage to my wood floors, and I was not looking forward to calling a plumber.

I called Roy, who was our contractor eleven years ago. He built our addition and works for Tonkin these days. Roy is always pleasant and does quality work. Roy got right to it and the price was fair, not inflated.

I have a few minor plumbing jobs that I've put off that I could live with, all due to avoiding plumber involvement. I think I'm ready to start a check list for all of those put off jobs to be completed on my house. I am very pleased.

Great company, great knowledgeable, friendly staff.  From booking the appointment to the guys that came out to replace my water heater, everyone was fantastic.  Everything went perfectly from start to finish.

Tonkin comes through for us again. Had serious tub leak and tenants were ready to move in.  Mike came out and replaced all broken pipes and  new parts for tub. Fair price. Good job Tonkin

Tonkin has always done a great job. Today Michael Sitton came out and replaced my water heater. He was on time, friendly, and knowledgeable. I highly recommend Tonkin for any of your plumbing issues.

I called Tonkin because they contract w/ my water heater manufacturer for direct billing on warranty repairs.  They were my 2nd choice as I had been jerked around by another contract plumber (Hanley/Plumbing 1 -- do not use them!), but we've used Tonkin for other things in the past with good results too.  

Tonkin came out the following morning at the time they said they'd be here (shocking!!), and replaced not only the part that the mfr had recommended (thermocouple) but the thermostat too, as he said that was more likely to be causing our problem.  So far, so good.  No charge to us and we have happily been loving our warm showers ever since.

BTW, the plumber did not bad mouth our water heater or the mfr at all, even though there are horror stories all over the internet about this particular unit.  He was very polite and diplomatic about the whole thing.

The garbage disposal went out on a rental house in Riverside.  I bought a new garbage disposal then read yelp reviews and  called Tonkin Plumbing yesterday . I was quoted a reasonable  price for installation, so I scheduled the replacement for 8am this morning.
Mathew went out as scheduled and replaced my garbage disposal in a professional manner. They charged me what was quoted and my tenants are happy and so am I. I will call them again if I need plumbing service in Riverside. Thanks Tonkin!

If there were 6 stars...they'd get it.  We had a gas leak and subsequently the gas company turned off our gas. We called another company and said we needed them to come test the lines to find the leak.  Not only did this other company not bring the pressure thingy (that's the proper term, you know) but they took less than 5 minutes to look and tell us where they thought the leak was and it would be over $8,000 to fix it!  Hmm? Decided to get a second opinion and called Tonkin (the FIRST PLACE WE SHOULD HAVE CALLED).  I don't have enough words to tell you how great, professional and honest this company is.  Not only did they work their rear-ends off to find the leak (oh...there were several...NONE of which were anywhere near where the first guy said it was. Can you imagine? We would have spent $8000 and we still would have had a leak!) but these guys actually cared that we were without gas and really wanted to help find that leak.  We saved over $6,000 and actually got the leaks fixed!  I can't thank or recommend Tonkin Plumbing enough!

I had a valve fail in our laundry room, forcing us to shut off the hot water for the entire house.  I called around to try and find someone to fix it, but everyone was booked up.  Tonkin was booked up as well, but they managed to squeeze me in when they heard I was in a pickle.  They showed up when they said they were going to and their prices were reasonable.  Best of all, the valve was replaced and works great now.  I definitely recommend Tonkin.

Great company and great process. Came out to quote, very reasonable and had the work scheduled shortly after. They took care of everything we needed and even were so kind as to respond to an emergency issue of mine. They were very patient with me even when I acted like an a-hole. Good people and will def call them again in the future.

I have a business in downtown Riverside. We had our toilets backing up and overflowing. I called Tonkin at 7:30am and they had a service provider to my office before 8am. They rooted out my drain pipe and were finished by 8:30am. Toilet problem handled. They were amazingly fast and efficient. Tonkin Plumbing absolutely gets 5 stars from me.

Bill Bratton

I was very pleased with Tonkin plumbing. The plumber was very professional very pleasant. He was there at the specified time, diagnosed the leak, had to go out for a part, came back, fixed it boom that was it.  It was great.
The service itself was less than $200 and he fixed a leak that has been plaguing me for years. I would trust Tonkin again.

After a dissapointing situation a upper management employee contacted me and made the bad situation better by making things right. Appreciate the do good gesture.

These guys are excellent. They helped my brother with a water leak in the front yard. Found the best and least expensive way to fix to save us money.

Employees park work vehicles in non parking areas. If they are that lazy to not park in the correct spot can only imagine the corners cut to leave a job early.

We have used tonkin many times with very good luck.  

I can remember one time when I was at work and my wife was at home.  We had a fencing company over to replace the fencing around our back yard.  The person taking out the old fence used a jack hammer to remove the old post.  He jack hammered right into the skimmer return line for our pool.  My wife didn't know that the skimmer line was broken.  She though it was a house water line so she shut off the main water line to the house and called me.  She said to me that whole back yard is flooded and water still keeps filling it up even thought the main water line is shut off.  I came home and saw the fencers shoveling water out of a big hole.  I told them that as long as the pool is filled, they would have to keep shoveling water.  The fencing company is no longer in business.  I wonder why?

Tonkin plumbing came for an emergency rescue!  You would never think you need a plumber for a pool, but this time we needed one.  Tonkin plumbing came and plugged the pool skimmer with a special plug.  Then they removed all the standing water and repaired the skimmer pipes that were severed by the jack hammer.  After all was said and done, the fencing company paid for all the plumbing damages.

We have also had Tonkin do other plumbing around the house.  Like a water heater, pressure regulator, and other various sinks.  They always have done an excellent job!

Scott has an amazing amount of experience and was very helpful on giving some tips on changes to improve the sewer system at a multi family unit. Their camera operation and location of where the pipe runs was A+. Never, ever, guess where you think a sewer pipe runs, have it located. For the 2nd time, I was surprised on the location of a sewer line, luckily both times I had it located. He was also very nice and suggested where I could buy a part for a 5 clay pipe to install a clean out, 5 is an oddball size that the usual plumbing suppliers do not carry in stock. Their hydrojet I would classify as a medium size, and it's good for what it is. The advantage is cost, compared to the towed units. I learned a lot working with them, they were on time, and very professional. Plumbing is one of these areas, where you are constantly learning.

I had a small leak in my upstairs master shower and leaked to my kitchen downstairs, I was a bit nervous of what the damage was, I never had an issue with plumbing in my 20 yr old home. I didn't know who to call, this place took care of it, professional and decent price.

Excellent service and very professional. I have called upon them twice now for two different services and both times had fantastic service. I would recommend them to anyone in Riverside. A plumbing company you can trust!

I have had Tonkin do several jobs for me. They are on time, courteous, professional and, stand behind their work. I highly recommend them to anyone who wants quality work done.

Tonkin Plumbing did outstanding work and was fast to respond to our call. We can't recommend them enough and will always return to them for any plumbing issues. They are professional, hardworking, honest, and skilled. I can't ask for more than that! Five stars!