Chuck F.
01/04/2023 12:00:00 SA
I'd hire The Pro's Plumbing and Drains simply for their PROFESSIONALISM. Here's the short, after breaking a 15 plus year old shower handle/ knob I attempted to replace & install the tub/shower kit (from Lowe's) but after taking off the shower plate I knew this was more than what I bargained for... so I decided to contact a professional. From the initial contact with TPPAD to the completion of the project I can reassure you it'll be worth your time & effort. Before I continue my review, I'd like to think I'm thorough when it comes to my business search. I'd like to reassure you TPPAD are the real deal. They are a small business truly interested in helping you. When Robert (Plumber) initially responded with a follow up he did with with sincerity, my concern was real and he was eager to help... without knowing if I was going to hire him or not, Robert offered a solution to my project with some options. I didn't need a call back during these hours and our first available times are two-three days from now? At a time most convenient for them, not you! ...and that's what I love about small businesses. They are their own bosses and they care for the person taking the time to reach out to them (in this case, him). He gave me some time to visit options and I concurred with my preference. On the same day, he pulls up in his work truck ready to start the project. He was prompt & courteous! He even put on plastic footies without dragging in any dirt or debris from the outside. After an hour of work, he completed the task that I miserably failed to complete with no complaints. I delightfully have to say, the area looked way better than when I started. Oh, the best part (other than getting my project completed), actually was he offered additional information to fight/ prevent hard water concerns that potentially could plague my home going forward and can possibly help reduce any future unexpected repairs which I greatly appreciated... That's what I call GREAT CUSTOMER SERVICE with the emphasis on customer, in mind I have about three more projects (reverse osmosis/ carbon filter, bathroom and kitchen renovation) so it looks like I have a plumber in waiting to handle my upcoming projects. Thank you Robert!