Jordan B.

12/28/2022

Russell and his crew are top notch. User friendly, nice people who genuinely care about doing a good job.

They did two extensive jobs for me. One was installing a hot water heater and replumbing some lines into the house. The other was trenching and running lines from our water tanks to our irrigation, and isolating and running a line to our cottage. There was about 40 years of deferred maintenance they had to deal with.

On time, strong communicators, honest pricing, good people. They also threw the ball for my dog, which he greatly appreciated.

Thanks for everything, Russell and Co. - you guys are best in class!

Sean H.

10/17/2022

Simply Green has done at lot of work for me at my San Jose home over the 8 years we've been here. They installed a water re-circulation line for faster hot water service around the perimeter of the underside of the house, they replumbed all of the inherited plumbing hacks from someone's uncle under my house since the 50s, they installed a new hot water heater and troubleshooted lack of water pressure from the street.

When the water heater had some issues 5 years later, Russell didn't just insist that I needed to buy a new one for several thousand dollars plus labor - they called around and worked with the manufacturer to fit the failed componentry into an existing warranty recall for the unit and even found me a contractor to do the warranty recall part install, at no cost to me! That repair is happening while I sit here writing this review and it's being fixed as we speak, not even two hours after I called Simply Green!

Customer for life,
Sean

Barbara G.

4/14/2023

The owner answered the phone promptly when I called and was at my house in a short period of time to assess the issue. He had the issue resolved by the end of the day, knowing that it was my elderly mom who used the bathroom and we needed it repaired quickly.

Aashish R.

09/09/2022 12:00:00 SA

We had a major water leak outside where the water comes in and in our shower. In these times of drought, you don't want to mess around with anything but the best service. Russell was able to bring his crew out (same day) and fix it fast. I realize some other reviewers felt that their prices are high but I believe that I got what I paid for. Russell gave us quite a bit of context around the problems we are having. Very professional and I like supporting a local business.

Erica M.

10/11/2022 12:00:00 SA

Not sure what happened in the years that have transpired, but Simply Green is now Simply Gouge. Absolutely insane pricing. Twice now we've had them out and what they've charged is well beyond highway robbery. I called two other plumbers after the fact this last time (LAST being the operative word) and asked for an estimate of the same work. Both indicated they would have charged less than half what Simply Green did.
Never calling them again.

John S.

1/26/2022

Our water heater failed last Thursday. I called Simply Green Plumbing Friday morning, they were out early evening to take a look. I was given an estimate of $978.61 to replace the pilot. When I got home, the part was installed and the heater still didn't work. Russell told me it was likely the burner assembly and he'd have an estimate for me Monday morning.

I did some research on Saturday and found that the average charge for the pilot replacement is $300.00. His estimate at three times that was a huge red flag.

Monday morning, I received a text from Russell that his guys had the parts and were on their way. Almost simultaneously, I received an email from Russell with the following estimates:

Option #1-Repairs +or- $TBD, = Est @ $1,800.00 (no description of the work to be performed or itemization-could it be any more ambiguous?)

Option #2-Full Replacement Water Heater = $4,696.00

Option #3-Full Replacement + Additional Warranty = $5,596.00

Option #4-Replace Recirculation Pump W/Above Options = $6,583.00

I took one look at these prices and told him not to come, I would have someone else do the work. I sent him a check for $300.00 to cover his time and cut my losses.

Next, I called Rob at Moomau plumbing. He told me that the AO Smith water heaters were known to have burner assembly problems. Billy, one of his guys, came out and took a look. He replaced the burner assembly, control valve, and recirculation pump for a total of $779.09.

A couple other things worth mentioning:

1) This water heater is only 6 1/2 years old (would you agree that this is a
premature failure in your experience?)

2) This water heater was installed by Simply Green Plumbing

3) Simply Green Plumbing offered us no consideration given the age of the
water heater, the fact that they sold and installed it, or because of the
known burner assembly problem

4) 6 1/2 years ago we paid Simply Green Plumbing $2,900.00 to replace this
water heater. That was a premium price then and still is by today's
standards

Lauren B.

1/21/2022

(I'll update this review if needed after everything's all said and done)

We had a major plumbing emergency this afternoon when we ran our washing machine and discovered our primary suite bedroom and bathroom, (on the opposite side of the house) suddenly flooded completely...with sewage... Thankfully we were working from home, but it was definitely NOT the Friday afternoon we'd had planned! We've had other issues with the plumbing in that bathroom in the past that we've been able to deal with on our own and minimize with some drain catchers. This was not the same and we knew we were in over our heads.

While my husband did his best to shop vac the water and move our furniture, I jumped online and found a handful of local plumbers to start calling. With my fingers crossed hoping we could get someone to come ASAP to help before the weekend, I was prepared to have to call plumber after plumber. Lucky for us, my first call was to Simply Green. We summarized the issue as best we could and they were able to get a crew here within the hour!

They sent a group of 3 guys who were all very respectful and worked hard to help cleanup and triage the issue. The owner, Russell, even came out to our house himself (on his birthday, no less!) and couldn't have been nicer. They spent several hours working to fix the immediate issues for us today, and used cameras throughout our plumbing and crawlspace to identify several other issues that we will need to address in the future. Two of them stayed until after 8pm to ensure the work was finished. Not once did we feel like they were trying to sell us on anything or being pushy, they were nothing but honest and professional. We won't hesitate to work with them in the future and will be happy to recommend them to friends in the area.

Renee' H.

11/04/2022 12:00:00 SA

I had major plumbing I saw a Simply Green Pluming truck on the highway and gave them a call. I spoke to Russell, one of the owners, on the phone. I made an appointment for Russell to come to my house and assess the situation. Russell walked me through all options and procedures. Russell took tons of pictures to show me and explain the problems with my system. After our visit I knew that I was in the best hands possible. His team came out did the job. I could not have been more appreciative. I knew exactly what they are going to do and the time and expense as well. Russell couldn't have explained the process any clearer. I have referred Simply Green Plumbing to everyone I know and passed on my experience. I will ONLY call Russell and his team in the furure.

Ira H.

11/22/2020

We had a pipe burst under the house and needed a repiping. Russell has his crew were quickly out and matched another offer from the company that burst the pipes when they snaked under our home. They had 9 people out at our house working underneath, inside and outside working for a couple days.

Simply Green did way more than they needed to and exceeded our expectations. They protected the floors and walls first before getting going. Plus afterwards for little fixes they were responsive and thorough and took cares of those.

Great team. Great owner. He's the best in his field. If you want to do the job right and trust the service and get it done with a permit to get it right these guys should be your plumbers. I'd give them 10 stars!

Daniel B.

3/14/2021

Customer service was great, that's about all. I tried to use this company for my business needs but took forever to get someone out to look at the issue. Then after 2-3 minutes diagnosing the problem and saying he didn't have parts to fix the toilet, the tech. tried to upsell me to buy a whole new toilet for a small leak.
No thanks.

Aditya Y.

5/17/2022

Called on Friday for a non emergency pressure valve repair and got a Monday appointment. Thanks he technician came late, took a look, said they'll follow up separately to get an estimate out. Never heard back. Not good at communicating, setting expectations correctly and following up on time. (I have no comments on quality of work)

Karen S.

01/11/2022 12:00:00 SA

I have had the pleasure of working with Russell, the owner, and his extraordinary team of professionals. He and his team replaced and upgraded five toilets, installed a new water heater and updated and installed our salt water system/tank to minimize hard water deposits in our pipes and on our shower doors. In addition to all of these upgrades, his team took care of smaller problems, like leaky and corroded valves, that would eventually turn into larger problems had they been left undiagnosed.
Simply Green represents true value, quality, competence and expertise. Russell and his team are just the best and I am forever grateful that I found them during a Google search.
They are simply the best plumbing company in my opinion. Now they are my ONLY plumbing company!!!

Jim K.

5/29/2022

Simply put, Simply Green is amazing! Russell (the owner) takes customer service to a new level. We have used Simply Green for many home plumbing projects...new toilets, new valves, new water softener ... just to name a few. His team of technicians are always so polite, knowledgeable, and efficient. Just last week, Jonathan and Jose were sent to our house because we were remodeling our kitchen and needed our Reverse Osmosis system to be moved. Jonathan did a great job explaining the steps and taking his time to ensure everything was done correctly. Russell himself takes personal ownership over many projects, going so far as to stop by and inspect the work himself on many occasions. They always do their best to fit us into their busy schedule and have come over super fast when we faced a couple of plumbing emergencies. Highly recommend!

Sonja V.

3/23/2021

We have been working twice with them.
About a year ago they installed a new water heater and did a wonderful job.
So, when it was time to renew our pipes they were the first plumbing company we contacted and also the one we chose for the job. The project ended up to be way bigger than we initially thought. They exchanged water pipes and the waste lines inside and outside of the house. They installed a whole house water filtration system and softener as well as an osmosis filter for the kitchen sink.
Again they have been doing a wonderful job, working clean and always listening patiently to our needs along the way. The project hasn't been as smooth as we experienced it a year ago, but it's also way bigger and times are a lot different then they used to be.
In the beginning David gave us a good idea what to expect and how to optimize the project. Then Russel stepped in, offering advise along the way. Luis works clean and very attentive to the details, he also explains very well the task of the day and is very reliable if there's an issue. Hugo has also done a wonderful job and so did their other technicians.
But the absolute star of the company is Hilary. She's the nicest person, always a pleasure to talk to and always listening carefully. Hilary reliable supports us, communicates with us and quickly became our project manager.
Although there had been some hiccups along the way, in the end things are done to our satisfaction.
We would recommend Simply Green plumbing for your plumbing needs and are going to hire them again.

Asa K.

10/21/2022

I hired Russell and his crew to extend a natural gas line into a new patio and also do some outdoor and indoor water plumbing work. Out of all the contractors I interviewed, Russell was the most detailed and took took the time to explain every aspect of the install, the various options and reasons why he recommended different approaches, even before I hired him. He also recommended a few changes and additions to my initial request, but wasn't pushy. I ended up doing some but not all of the suggestions and I'm very happy with how everything turned out. There was a slight delay in completion, but even though there were some unforeseen complications, he stuck to the original price he quoted. I got cheaper bids for the same project, but Simply Green was not much more expensive, they seemed way more experienced at the type of plumbing they were doing, and did much more due diligence before making an estimate. I worked with four different contractors for different parts of the same larger project, and Russell was definitely the best out of all of them at communicating and educating me so I could make decisions about what exactly I wanted. Unlike some other crews I've worked with over the years, I got the sense that the whole crew was firing on all cylinders the whole day, every day they were out here. The work passed inspection without a hitch. I would definitely recommend Simply Green Plumbing.

Stephen B.

11/12/2020 12:00:00 SA

Me and my wife wanted to downsize to save money in a high priced bay area. We went a little extreme, and went from 1000sqft to 250sqft. We didn't mind the space, but we were worried we wouldn't have a washer or dryer and have to resort to a laundromat.

We thought, maybe we could could buy a washer/dryer combo lg + small dishwasher and hook it up to the sink? There is room for it. So I called this company to see if it could be done, and if so, how.

When I called this company and Hilary answered the phone. She was very kind, helpful, and professional throughout the entire process. When I told her what I needed, she forwarded me to Russell. He told me to give him the run down of what I needed. Russell worked with me on pricing to get me a good rate. After Russell heard what I needed, he sent Dave over to the little cottage we have behind a house. The employee was very friendly, COVID-19 compliant with a mask on, and knowledgable. He inspected the house for a while to see where we could drain the washer/dryer/dishwasher. Dave forwarded all this information back to Hilary, and she coordinated with some Field Technicians who came over to hook everything up. Our particular dishwasher does not recommend constant pressure, so we needed some custom things done. We also wanted a valve on the dishwasher that was BY the dishwasher, not the source of the water (under the sink).

Gerardo and Jose came over (also COVID-19 compliant with masks) within hours (same day!) to do the installation. They did an incredible job. They got everything my wife wanted, AND they made it look pretty good!

Overall, I am extremely satisfied and will use them again in the future for any and all plumbing issues!

Note* The pictures are shown immediately after installation, we will definitely do some decoration and hide the piping and such).

Tony G.

01/03/2020 12:00:00 SA

I'm beginning to feel like a shill for these guys but they always do great and reliable work. This time they sent Daniel P and Fernando B. to do some repairs.

Ever since we moved into our home, one of our bathroom sinks was always clogged. No matter what I tried to do, it would just drain slowly. We finally got fed up with it and called Simply Green out. I hate seeing these guys but I know they always do a great job and are very courteous. Daniel and Fernando were great, figured out the issue, fixed it and left without making a giant mess.

Seriously, these guys are amazing and considering how much work they've done here at our house, the words of praise I have them are not enough. Thanks again Simply Green

Jerry C.

12/04/2020 12:00:00 SA

I can't say enough about how much I like the people at Simply Green. They have had to come and do a few repairs from the very complex (gas line leaks) to little things (bathroom faucets), they always come through. Russell is super responsive and helpful. His team are experts and very professional and nice to work with. They come on time and follow up timely.

Debashish P.

04/02/2021 12:00:00 SA

Excellent quality of work. Very knowledgeable team. Professional touch. Would recommend them for hard plumbing work.

Bryan S.

2/28/2021

Fast Service from friendly and knowledgeable professionals. If you want the job done right the first time, just call them and look no further!

Julia C.

2/23/2021

OK, so we all know how people only write great or terrible reviews, but this is one of the good ones! I was able to schedule easily, then they were so kind when I had to reschedule. The morning of the appointment, they called, and texted a picture of the technician. Super appreciated in COVID times. Hilary (I think that's what her name is) was so open and honest- she said her tech was still learning English so he would be communicating through her. Anyways, he found 2 spoons in our disposal....Not naming names here...kids. It took a long time because he had to go under the house, BUT the cost couldn't have been beat. Will certainly call again when needed.

Steve M.

05/05/2021 12:00:00 SA

These guys are the best!
They know what they're doing, are professional, friendly, helpful, and ingenious when it comes to providing innovative solutions.
I want to shout out especially to Rigo and his crew for being so responsive, working tirelessly, and long into the night to get our water flowing again.
Thanks Rigo... you da' man!
(Note to his boss: He deserves a raise and promotion!)

David W.

12/21/2020

Simply Green has provided great service to me and my house and for my parents at their house. Always super professional and friendly with the highest level of quality. We had an under counter hot water tank installed and we couldn't be happier. I wouldn't hesitate to use them for any of my plumbing needs.

Raj B.

6/18/2019

UPDATE: Russell, the owner, called me to address the issues I had with the first visit. He was genuine in wanting feedback from me. He heard me out and understood that the circumstances around my repair were not up to their typical standards. He offered to remedy the situation, and heard my feedback. I do like that they are local in Los Gatos, and will give another chance if I have another issue.

======

At first I thought this plumbing company was amazing! They were able to get me an appointment the day I called. They seemed professional and friendly. I explained the issue of my tankless Navien water heater and they said it would be $150 to come out and assess the issue and that the $150 would be used toward the repair.

Great, they came on time and had a beautiful truck and seemed to be professional.

Then they start the work, within minutes they say there's nothing wrong with my water heater. Despite me telling them it wasn't able to increase temperature and there was a constant draining occurring.

This is where the professionalism went out the window and the lack of skills was apparent.

I was told that they would need to diagnose the issue, yet there is nothing wrong and the diagnosis would cost $450! Within minutes that price went from $450 down to $200 that was because it included me complaining and calling the office back.

I agreed to pay the $200 , again to be told that nothing was wrong. They explained they did a quick reset of the water heater and showed me how to do it (that was good). However, the constant draining was still happening.

I paid the $200 they increased the temperature setting by resetting the water heater and left.

I was not convinced this was fixed. Lo and behold the very next day the water heater would not allow me to set the temperature again and it was clear to me, a homeowner, not a professional that the draining was not normal.

After spending hours researching and reading how the water heater works. I myself realized that the T&P valve was broken (something a professional plumber should have noticed immediately!)

Simply green is on the list of Navien Installers and it is absolutely apalling that something as basic and visible was missed and ignored. Do NOT use them.

Laurie R.

1/24/2021

From the moment I talked with Hillary on the phone, I had a feeling this company is extremely customer satisfaction focused. Then David showed up and we discussed what I wanted and needed. Then, Gerardo performed the work to remove old faucet and a reverse osmosis system with new faucet hardware. All 3 were excellent in their jobs, excellent in their follow up and excellent in their work. 100% satisfied and this is now my plumbing company I will turn to in the future.

Suzi Y.

1/14/2020

Let the buyer beware, this company is very expensive.

I called for a repair of a bathroom sink that had 2 leaks in the in-cabinet pipes, and drain plate: The plumber came. for estimate and said it would be over $500.00... I knew it was only a pvc replacement and a base plate in the drain, which is a basic, minimal material job, so I asked him to call his office and check the price. When contacted, the owner agreed with the quote. I had the job done by a licensed and insured plumber for $250 and it's perfect, good materials and good work.

I'm giving them 2stars because they were polite, throughout the bidding and when they called to discuss this review. In my opinion, they need to get a handle on their pricing.

Cynthia D.

8/28/2019

I've been using Simply Green for years! Russell the owner is absolutely amazing. He really listens to what you have to say, especially when you are having an issue.
Had a leak issue and a non working faucet. David came out and immediately he gave you that comfortable feel because he was going to take care of everything. Also, so much more knowledgeable than most. Really personable and gave excellent customer service.
I will definitely be requesting David in the future.

Kelsey T.

03/02/2022 12:00:00 SA

My husband and I are Grateful for Russell and his team! When we got back from a trip, we noticed that we had a major leak in our water service line. We called various plumbing services and luckily Russell was able to come out ASAP. Unfortunately, we had to shut the water off due to the extensive leak. However, Russell was able to provide us with a temporary solution so we could have water prior to beginning the work. Russell was able to provide us with different options to find the one that matched our needs and our financial situation. We appreciated the various options/choices we had & how open and upfront Russell was. Russell and his team are very detailed orientated, efficient, respectful and provide quality of work! Overall, we were able to work together to create a plan that was customized to our house and to our needs. We are very thankful that Russell was able to step in and help us!

Ming Z.

04/03/2020 12:00:00 SA

I've been working with Russell and simply green for 6 years. The are very professional and trustworthy. He first helped me with my small business' sewage problem - figuring out the problem quickly when 2 other plumbers were having trouble. I highly recommend him.

S. S.

2/28/2018

Came out didn't know the system but thought he could fix. Spent about 45 min $250 later still doesn't work.
I feel he shouldn't have even attempted and pricing is very high

Andrew S.

5/18/2021

I had Tyson service the house today here in Gilbert, and it was a relief to get someone as professional as he was. He listened to my concerns and offered numerous options to fix the problems. He covered the property as though he owned it and i appreciate the extra time he spent on accomplishing it. I have recommended friends and neighbors because of experiences like this!

Vi Y.

06/07/2018 12:00:00 SA

Jos and Russell have really made us life long fans. My exec had a problem with his kitchen sink. Normally I go to my handy list of Vietnamese and Mexican handymen. However, nobody was available and he needed something completed urgently.

I sent out quote bids on Yelp and Jos was the first one to get back to us. She was always nice, friendly and seemed to remember every single customer she spoke to.

They sent their crew out to help us fix our issue, and while nobody but the nanny was home, they handed it with complete care.

Fast forward one month and the sink started to make a weird noise. I called back and Jos remembered me right away. She made an appointment for someone to come out to help us as soon as our schedule was free. Unfortunately something happened that morning and the tech wasn't able to make it. I expressed my dismay and Russell actually took the time to go personally, take care of my exec and left him a happy camper.

There are so many companies out in the Bay Area. What sets one aside from another is the level of service, pride and care in their business. Simply Green cares about their customers, the customer's happiness and the reputation of the business. They're worth every penny, and provide way better service than all the other companies we've worked with.

You get what you pay for...and with Simply Green, I really felt like I got what I paid for.

Thank you Russell and Jocelyn! We love you guys!

Drake B.

05/10/2019 12:00:00 SA

Felt like that scene from Ghost Busters - toilets backing up, shower pan flooded, poo coming out the front yard clean-out, dogs & cats living together... you get the picture.

Our dystopian plumbing day finally happened and I called Simply Green because they had Simply fixed a previous problem and the owner Kevin was on top of that job.

Fast forward - job done. Poo flows. Project managed perfectly from jack hammering driver (oh yes in my world armageddon the f'ing pipe had to run UNDER the driveway) to the smooth perfect concrete replacement.

But seriously, the best part of the entire project was calling the office just to hear Kimberly say, It's a great day at Simply Green Plumbing. How can I make you smile?

Melvin F.

2/19/2020

I will definitely use their service again , they were very professional. Russell S. And his team solve our plumbing problem fast and efficiently.

Sir Pat P.

12/07/2020 12:00:00 SA

Wow. I am blown away by Simply Green Plumbing. From the courtesy and professionalism of the office staff and field crew to Russell's integrity and commitment to customer service, Simply Green is a company of the highest caliber. Without getting into the dirty details, I called Simply Green for what I thought was a blockage in the sewer line to our septic tank. The issue was misdiagnosed, and considerable time and effort (i.e. money) went into fixing a problem that ended up not being a problem after all. The real problem ended up being on the leach field side of my septic tank, not an area in Simply Green's service offerings. Anyway, my worry that I was going to be stuck with a monster bill was completely unfounded. Not only did Russell not charge me for any work done based on the misdiagnosis, he refused to let me pay one dime for the original service call, something I would have gladly done and repeatedly offered to do. Mistakes happen, but how a company handles them is a crucial measure of quality service. Russell is committed to doing the right thing to make his customers happy, even if it means that he has to reach into his own pocket to do it. Simply put, Simply Green Plumbing will be my first call for my future plumbing needs.

Steve K.

3/18/2021

Our instant hot water unit started leaking. Hilary and her tam were able to locate a replacement and get it installed along with fixing some other leaks found in the cold water unit as well. Good job!

Mike R.

5/13/2017

I called Simply Green to replace a toilet. It was great they were able to come out the next day . Angelo showed up on time and did a great job. My issue was pricing which I believed to be very high. The install price was $370 and the shut off valve and hose required were even more outrageous - $144.00 per item. Overall the service was great, the prices were too high but I didn't want to start over, so I bit the bullet. If you decide to use them make certain you have all the hoses and other parts for any installation.

Below is the response from the Russell:

Thank you for your feed back and the potential review.

I appreciate that you are concerned about the pricing.

We come to a customers house with the most common items / parts utilized in our Warehouse on Wheels which allows us to be efficient and respectful of the customers time.

With that comes a markup and all the costs of maintaining an exceptional company.

So buyer beware - PRICES ARE HIGH

Steve S.

9/30/2017

When I need a plumber, Simply Green is always first on my list. Great service, reasonable pricing, knowledgeable problem solvers and they leave the job as clean as possible. We've had them do both installations and repairs and I've been happy each time.

I had a toilet issue today and they arrived within the 2 hour window ready to work. Wilbur diagnosed the issue immediately and it was a super quick fix. He explained what he did so I could adjust the toilet myself and then refused any money for the visit. Just outstanding friendly service.

Jennifer B.

2/14/2021

I have used Simply Green multiple times. The latest was to unclog a sink. Hillary was quick to respond and kept me in the loop regarding when the team would arrive. The plumber who came to the house was professional, kind and knew what he was doing! He also took the time to talk through a plan for other work I will need in the near future. I will use them again.

Dana H.

09/09/2017 12:00:00 SA

Amazing service!
We have been using Russel and his great team for years now. They are all very professional and caring, always very helpful and attentive. Last time I needed their help I called after hours and Russel picked up the phone and made sure that someone will come to help me the next day.
I highly recommend Simple Green!

Donald P.

01/04/2019 12:00:00 SA

Bill from Simply Green Plumbing just orchestrated a major repair to my complex sewer lateral which had a root blockage and I can honestly say it was the s*#ttiest job I have ever witnessed. My roughly 250 ft long sewer line goes up a very steep hill to my house and the root intrusion was at the bottom of the hill. Imagine the literal s*#t storm when the pipe was popped open to release the pressure so they could do the repair. When Bill came up to explain to me what he had found I could realize from the smell that we were dealing with some real s%^t.

Ok, joking aside Bill and his crew are extremely professional and they are equipped to deal with any scale of problem you have. Everyone is very friendly and we all seemed to have a good time fixing my sewer problem despite the rather nightmarish situation. I would highly recommend Simply Green Plumbing and feel amazing knowing my sewer line is probably the fastest draining sewer in town. Thank you Simply Green and I hope I never have to deal with so much s$&t again.

Andrea K.

12/14/2020

Fantastic. Super fast response to the call, and was able to get someone out within about an hour. David S. did an amazing job. He took time to really investigate and determine the problem, and then quickly fixed it!! He was professional, courteous and knowledgeable, and explained things to me as he went along. Also super impressed that he kept his mask on the whole time. This hasn't been true for other plumbing companies. Thank you!!!

Haim H.

08/08/2019 12:00:00 SA

Wow! Amazing service! I can't say enough about Russel and his team. We have been working with them for years, big works smaller works, always great. I am out of the country and my wife had a clogged toilet, she called him after hours and he showed up and fixed it, all with a smile, professionalisms and humor. I highly recommend them.

nick l.

12/17/2016

Highly recommended, Wilver is great, no B.S. with SimplyGreen.
I've been using SimplyGreen Plumbing since 2011, mostly for a shower drain in my home that has a tendency to clog every 12-18 months.
Wilver has been in my home 3 of the 4 times I've needed help.
So he's a long-term employee you can count on.
He always arrives on time, is very pleasant and gets the job done fast.
He's also patience enough to describe to you precisely what he's doing.
This is especially helpful when he runs the camera and shows you what's happening in the dark nether regions of the plumbing... taking the mystery out if things.
The owner Russell has always been availible if I need to speak with him and the rest of the staff gets back to you quickly.
This is a highly ethical, very competent and customer friendly group of people.
I strongly recommend them all.

Carrie K.

10/22/2019

First responders! First of all, they are friendly. They are quick to respond and follow through on their communication personally with phone calls and text. Danny delivered service to our plumbing need and was fantastic! He was super skilled, quick and friendly. I will always call SimplyGreen Plumbing first in the future.

Jennifer L.

12/23/2016

We discovered on Sunday evening at 10 PM that there was a blockage where are house plumbing connection connects to the city sewer line. It was backing up pretty bad into our front yard.

We called simply green at 7 AM when they open. We were able to get an appointment for a noon to 2pm window the same day. They showed up right around noon.

Wilver was the plumber. My husband took care of the transaction and said Wilver was very nice. Wilver recommended that we not only deal with the clogged pipe but also run a camera down the line. Wilver quoted $366 to unclog the line and another $325 to run a camera down the pipes. $691 total. It was around around 1.5-2 hours of work. We were not given any pictures. I will need to call back simply green about this since previously I have been getting pictures when I've paid for cameras to go down the pipes.

We found out through the camera view that the pipes leaving our property and connecting to the city line are misaligned and there were tons of roots in the pipe. The city pipes there are clay which probably do not help the situation.

Wilver recommended we replace the pipes from our property to the city connection and provided us a $4,300 quote!

We had a 1000 sq ft house in San Diego which last year we had to replace all of the plumbing under our house (cast iron from 1920s) all the way to the street and it cost $4k including removal of hazardous waste and industrial fans needed for a week to dry out the lake under our house from the burst pipes. To me $4k quote seems very very high quote door replacing a ~6 ft of AbS pipe . My understanding from my husband was that the quote was this high because of permits that would needed.

I followed up with Simply Green and talked with Russell Stone who was an amazing help. He contacted West Valley Sanitation and requested the following two items from them.
1. Arial overview of lateral location.
2. Permit records ie. Property Line Cleanout, Sewer Backflow check valve required ?
and he provided me with a sewer line responsibility visual to help me understand who owned which pieces of the pipes.

In the end, West Valley Sanitation came out and we actually got a new blockage the day West Valley came out and they fixed the blockage! We have not had any issues since and we never had to pay to have the pipes re-aligned as West Valley Sanitation said it would not cause any issues.

A S.

10/01/2018 12:00:00 SA

Called them again to assess a plumbing issue in my house but their quote was way too much higher than some of the other plumbers/companies. Eventually didn't use their services.

Their work is good but prices are way higher than they need to be.

Alan F.

12/15/2016

These guys should call themselves Simply GREAT Plumbing!

If you're a homeowner like me, you've probably suffered through plumbers (or other tradespeople) who wouldn't return phone calls, charged exorbitant fees just to come out and do an estimate, or lured you in with discount coupons so that they could up-sell you to a much pricier option. Instead, here's what you can expect from Simply Green Plumbing:
1. Your phone call is answered immediately by someone who's courteous, professional, and knowledgeable.
2. After you explain the problem, the owner (Russell) calls you back from a job site almost immediately.
3. He offers to stop by or send someone to take a look... with NO obligation.
4. An expert plumber (John Moniz) arrives exactly on schedule and knows precisely what to do.
5. He and his crew tackle the job quickly, enthusiastically, and thoroughly... with a commitment that we won't leave until we solve this problem for you.
6. The job site is left spotless and the total bill is actually LESS than expected.

Russell, John, and their team have restored my faith in tradespeople. They could give lessons in how to run a plumbing (or any) service-related business.

John D.

09/04/2020 12:00:00 SA

Great Service today by David Sandoval Jr. correcting an installation of a dishwasher. A very courteous and knowledgeable individual. Would recommend this company for your plumbing needs. Text prior along with photo was very comforting. Well done David!!

Evert W.

8/14/2018

Quoted an outrageous price for installing two emergency shutoff valves and some water supply lines underneath a kitchen sink. Got a quote from San Jose Plumbing at 1/5 of the Simply Green Price.
Make sure you get a few quotes from others before getting any work done.

Tim L.

8/15/2020

We hired Simply Green plumbing to replace our sewer line and add a clean-out during the pandemic. Scheduling was very easy, even delightful, as the woman running the office and answering the phones radiated happiness and good cheer. I got a text 20 minutes prior to the team arriving. Danny and his team arrived with face masks and stood a respectful distance away. He explained all of the options, what they would do, and told me after a thorough inspection that my suspicions about needed a new line were correct. He provided an estimate on the spot. They completed the work faster than their estimate and left our yard cleaner and neater than when they had arrived. They constantly communicated during the job. Overall, I was very pleased by their service.

Florence L.

4/14/2020

I wish to give thanks to the professional team : Hillary, Danny and Jose. They took care of my pipe issues in a very professional and timely manner. Danny is very professional and experienced. Appreciated and highly recommended their services.

Brutally H.

02/04/2016 12:00:00 SA

Oh man!!!!! Simple and sweet review.

I've been in the property management industry for couple years and these guys try to RIP me off folks.

I had a job that should be $100 to $125 to simply do a toilet repair/maintenance. These guys wanted a whopping $415. I was stunned to say the least.

I didn't even bother for them to write up the official quote because it was so bad.

Thanks and Peace.

Evie W.

4/17/2020

) I would definitely give this company a 5-star review. I was referred to them by some friends who also had a great experience. We had noticed our water bill had gotten quite high and I noticed a sound of running water behind our water heater. They came out promptly and did a search and noticed we had quite a few weeks in different areas of the house. It was a very expensive project but they did everything right. During covid-19 I was very nervous about having people come in the house. They had masks and gloves and we're quite respectful. They got the job done and patched up the sheetrock where they had to cut and also replaced the grass where they had to dig trenches. I would definitely recommend this company. Hillary works in the office and was always communicating with me so there was never any questions. Definitely use this company as I will again if needed.

Howard P.

2/20/2019

Charged $79 for visit to provide estimate to install 2 sump pumps. Never went under house, just looked in crawl space. could not answer questions about how installation would be done and potential problems handled, e.g., dirt collecting in sump. Did not know what brand of pump would be used. only provided estimate for one pump in an area that already had a drain pipe and old pump. Never provided estimate for second pump in area which would need a new drain pipe.
One pump in existing sump, $2400!!!!!
Another company, who discussed all the issues, including grading, extensively,and came out to give a FREE estimate wanted $1600 inc. a 10 year guarantee.
These guys need to wake up.

Susie T.

06/06/2019 12:00:00 SA

Thank you to Frank Cardia for going above and beyond in getting new filters into my water purifier and helping me repair the kitchen faucet! Definitely a 5-star experience!

I've always had excellent work done by Simply Green.

Karen A.

10/21/2018

We've had two major jobs with Simply Green. Both times have been big, expensive, emergency affairs with huge crews and very large checks handed over at the end. Despite the costs, we've been thoroughly impressed by the professionalism, courtesy, and finished projects from everyone involved.

The first, several years ago, was to replace a broken sewer line under the house. They replaced almost the entire outgoing system (thanks to shoddy/cheap/unpermitted work by previous owners, we really needed it), and at the time they said Hey, your incoming water pipes are looking pretty bad too. They gave us a quote for a complete repipe, but we balked at the price, and we hoped we could ride it out for a few more years.

Well, a few more years is what we got, before a line started leaking. Simply Green came back and replaced nearly everything, including a broken pressure regulator out front and the vintage 1950s incoming water line to the house. Did it cost a lot? Oh yes. Was it worth it? Absolutely.

Our ENTIRE plumbing system is now under their lifetime warranty. As long as we stay in this house, which will be a while, we don't have to worry about ANY of the pipes, which is remarkable for our peace of mind.

Oh, and even the city's inspector said they did a great job, after he got a look at the work. Pretty strong recommendation, as far as we're concerned.

David B.

10/20/2019

The work appears to have been good, and the technicians were nice, professional, and knowledgeable. But the prices are simply outrageous at over $500 per hour. They justify it by citing an industry as a whole that thinks it should charge what high priced lawyers charge. They get away with it because the consumer is trapped. And for those prices, a cleanup would be expected. Instead they left handprints on the walls, footprints in the tub, and course tile dust everywhere including in the tracks of the sliding doors. The least they could do is carry a small vacuum. Finally, while I was not charged extra for it, they had to run to the Home Depot twice. They pull up in a truck the size of a moving van but never seem to have the supplies they need.

Phyllis H.

9/28/2017

It is too pricey! Change the water measuring device in the toilet tank, first one is $311 and 2nd one is $198, which I can buy a brand new tank. They also recommended to change the flapper, $88 for each. At last, they found out the toilet also needs a new gasket, another $250. Added all together, I could buy a nice brand new toilet. I didn't realize until I checked the price for the toilet online and I felt I was cheated. They gave a 10% discount by the end but I'll never call this place again!

R. J. S.

1/22/2016

Had a different plumbing company out to help me with a noisy plumbing problem. They diagnosed it as a faulty water pressure regulator, and gave me a verbal estimate of about $575.00. I also asked about changing the stopper in my guest bathtub. He said they would need to cut a hole in the wall (since I am on a slab) to replace it. This would be very expensive, and include drywall repair, texture and paint. I told them I was going to get another estimate, and he left.

I called Simply Green Plumbing, Jennifer dispatched Michael Silviera to my home, and he found the noise to be my toilet fill valve. He was also able to replace the bathtub stopper without cutting into the wall. All this done in about an hour and MUCH less $.

Justin K.

05/08/2019 12:00:00 SA

I called Simply Green Plumbing with both my bathrooms backing up in the shower. I spoke with Liz in the office who was very professional, polite , and informative giving me all the details necessary to make me feel comfortable. The Plumbing Technician who came out named Danny was professional and knew his job inside and out. They even put shoe covers on to enter my home which couldn't get over! I now have a plumbing company in the Bay area for life. Thank you for all you do!

Liz M.

05/07/2019 12:00:00 SA

Simply Green came out today to unclog my mainline!! Worst morning ever until I called them. The people on the phone are awesome,really helpful and consistent. The technician was SO professional and was very patient with me (I questioned everything) he really made me feel comfortable with the whole process beggining to end. They are not the cheapest BUT knowing what I know now I'd pay double what I paid today if it means I get the AMAZING service and quality work Simply Green provides!! Highly recommend this company!!

Tony Y.

02/03/2016 12:00:00 SA

Had a water leak from main to the house... and these guys eventually found it, dug it up, fixed, and nicely put the dirt etc back together nicely and neatly. Very professional. They spent alot of time on it, and still wasn't all that outrageous in price. Not cheap to be sure, but the work was quite good, so I couldn't quite go five stars here.

That being said, I will definitely use again, my first plumber to call. Better to pay a bit more and just have it done right the first time.

Kevin K.

06/03/2018 12:00:00 SA

Russell did our copper repipe and replaced our water heater when we moved in 8 years ago. Stand up guy and one hell of a good plumber. About six months ago, we called Simply Green for other plumbing related needs. We didn't Russell, and we weren't thrilled with the plumber we had. HOWEVER, upon speaking to Russell he understood he situation and did right by us, once again proving he is a stand up guy and businessman. I recommend Simply Green for all your plumbing needs and hopefully if you are lucky you can still get Russell for big jobs!

Pastatwo B.

10/08/2015 12:00:00 SA

Simply Green plumbing has done a great job helping us since we bought our house a few months ago. The installation of a very good whole house water filter system was performed in a very professional way and gives us the option to turn off the house water while on vacation but still allow the sprinklers to work. The installers spent plenty of time explaining to us how the system works and how to replace the one pre-filter.
I also feel very confident that if we have any problems with the system Simply Green will help resolve them, especially since they are a very established and reputable company in Los Gatos.
Just today we had some work done on our guestroom bath tub and Michael came out earlier than expected and took care of the problem in a matter of minutes. As usual, he wore booties before coming into the house. Our guest bath tub and shower now looks very presentable to company.

Jason H.

12/20/2017

My review today is for Wilver, and I had a great experience when he came to help me install a commercial dishwasher for my restaurant. They always say it's harder to add to a restaurant when its already built, but Wilver made it seem easy. He arrived at my location, made a plan to build lines running water to my machine, and waste out, and used fittings that were strong. He was also very efficient with his time, something that is greatly appreciated in my opinion. Overall his work and service was excellent!

Jonathan C.

2/26/2018

I went from problem (leaky sink) to solution in just under one hour. This outfit was fantastic. They responded to my Yelp quote request in minutes and answered my call right away. They sent a technician out who arrived within 20 minutes of my call. Reuben, the Plumber, was courteous, professional, knowledgeable and efficient. He diagnosed the problem, gave me an estimate, and fixed the problem all in under 30 minutes. Plus their work comes with a 30 day guarantee.

Henry C.

07/02/2017 12:00:00 SA

They charge a lot and might not have good results, based on my two encounters.

Years back, I had a leak at garage. They came and suggested replaceing all pipes in garage with price tag of $1800. Since I didn't want to proceed, they dropped to $1400. Later I had some one else fixed it, $175.

Months ago, I had bathroom sink leak at rental property right before Thanksgiving. Since nothing plumber available before holiday, I have them to replace the faucet and drain assembly. $600, ouch! I could do myself, but due to the issue with tenant, I took this route.

The story doesn't end. Recently, the property is vacant. I notice the sink is leak. After some diagnostics, I found it was due to no teflon seal tape around a thread. The leak is stopped by applying teflon. Unbelievable!

Robert H.

8/24/2016

I'm not one to post on Yelp but I wanted to thank Russell and his team at Simply Green Plumbing for a job well done!
Very positive and professional during the whole project!
Every time we encountered a problem, they had a solution.

It's nice to know I have simply Green Plumbing on my team!

Thanks again guys for all your Help~

Hillary M.

12/23/2019

One morning which I thought was going to be a easy day, turned out to be one of worst I went to use my toilet and it started over filling and would not stop !!! Simply green was one of the first people I called they were so professional and definitely first responders !! Anyways long story short they fixed my problem re assured me with warranty and overall a great experience. I will Always use them. They are and should be YOUR plumbers for LIFE.

R B.

2/20/2015

They quoted me $475 for about 30 min of work on PVC replacements.

First they said it was because the pipes were pressurized and they weren't sure how to handle that....so I explained how to release pressure in the system through a valve right in front of us and that it would take about 12 seconds.

Then, they said it was because they didn't have the parts on hand. I said I'd be happy to run get the parts for them.

Then they said it was because it was a tight space to work in. Ok, are plumbers EVER not working in a tight space? So, they came, gave me a horrible quote and left.

They left my sink faucet broken, which really was icing on the cake. I called the front desk to say, hey they broke my faucet, and they hung up on me. BUT, they did call me back and send the guys out to put the faucet back the way they found it.

Net net, the reason these guys charge $59 per quote is a little clearer now. I'm sure the owner is a nice person, but their prices are really unbelievable. We're going with the other quote we got, which was $120.

Jessica T.

11/12/2018 12:00:00 SA

Russell and team came out to fix our gas leak. They worked on our issue by replacing old piping and replacing it with new. Their work is very good and honest - working to make sure inspection is correct and PG&E is happy (and us). Russell made a point of coming out and talking with both of us to make sure we were happy with the job.
A guy quit in the middle of our job, and there were some delays (to be honest) but Russell made it right by being honest with us and talking things through. They do excellent work and his team is amazing (and funny).
They ended up also helping us update our smoke and CO2 detectors and getting us a new hot water heater.
We will use them once our sewer line goes out. (which in San Jose will be soon)
Also, I do think they are reasonably priced for this area as far as gas lines are concerned.

Hank C.

12/26/2015

I had a mainline backup today. Russell and the plumbers were awesome. They kept to the timeline that I needed, identified the problem quickly and even helped with a 3 way call with West Valley Sanitation.

The is my second great experience with Simply Green. The first time I was trying to fix a bad shower faucet and messed it up a bit to where I needed help. They came promptly and fixed it within 10 minutes. I can easily recommend them as the best plumbers around.

They also have a clear rates, so asking about quotes is simple.

Rudy H.

09/03/2015 12:00:00 SA

I had an old toilet that needed replacing so I called Simply Green. Wilver Castillo was the plumber that visited me and recommended a Toto Drake toilet (which is a great choice by the way). He was nice, acknowledged all my concerns, and explained the procedure. I was pleased by how tidy my bathroom was left after the job.

So far I haven't had any troubles with the new toilet. Wilver did a great job, and the prices were reasonable so I really recommend their work!

R R.

11/18/2015

John and his crew did a magnificent job replacing our failing main line, which was not easy at all.
His coordination with the permit and inspection with the city made the process invisible.

Would highly recommend any plumbing work to Simply Green Plumbing due to their professionalism and quality of work.

Definitely a pleasure :)

Mike M.

10/07/2015 12:00:00 SA

I just moved into a new home and needed quite a bit of plumbing work.... These guys are really good. I have used numerous plumbers in the past, but not anymore. Gary, John and Justin are the very best. They are knowledgable, professional and very clean when the job is done. I had a tankless water heater install, old heater rip out, 7 faucets replaced or added, 3 toilets replaced and a few other items.
You will be very pleased with this company. The scheduling needs a bit of fine turning, but when they say they will be there, they are there......
Call em....

David S.

03/05/2015 12:00:00 SA

I had a faucet that kept coming loose despite my best efforts to tighten it. I called Simply Green and a very pleasant dispatcher named Jessica sent Wilver Castillo out to have a look within 90 minutes. He said he could tighten the existing faucet, but it would work itself loose again based upon the faucet's age (14 years) and prior installation.

Long story short: Wilver had a couple of nice Kohler faucets in his truck. My wife picked one and within a hour we had a better faucet than before. He cleaned everything up under the sink and we couldn't be happier.

C C.

3/19/2019

Ridiculously overpriced plumbers. I trusted them because of the good reviews online and my neighbor recommended them. I now feel completely ripped off as I realize I was charged about 5x the price of other plumbers. On top of that, they swapped out the wrong type of pump which failed a few months later. Do more research on other sites and you will find other people have recently had similar experiences as I've had. Most of the good reviews on here are old reviews, not new ones. You've been warned!

Ken G.

05/05/2015 12:00:00 SA

We called Simply Green with two problems: a stopped toilet and a stopped kitchen sink (unrelated). The dispatcher asked if an appointment the next morning would work. When I replied that we're a one toilet house she immediately understood and said she'd make sure somebody got out that day.

Wilver was the plumber who was at our door just a few hours later. He reviewed each situation, gave us a fair estimate, and got to work right away. The toilet clog was pretty standard, and the 6' snake took care of the problem quickly.

The kitchen situation turned out to be a bit more complicated as it involved an improperly set up drain from the dishwasher into the disposal... anyway, a mess. We discussed a couple of things we could do, and we felt confident that he could fix it. The only problem was it would require a part he didn't have in the truck. No problem, the toilet was an emergency, but we could go one night without washing dishes.

He returned at the time promised the next day and in short order re-built the kitchen drainage with both sides of the sink and the dishwasher all flowing smoothly to the right place.

Even though the kitchen sink was more complicated than originally thought, needed another piece that wasn't on the truck, and required a second trip, Wilver stuck with his original estimate and didn't charge any extra.

Professional, fair, honest, and a hard worker. We will be calling Simply Green and asking for Wilver the next time we need any plumbing done.

Thank you!

Marita Q.

1/31/2015

Going forward I will always make Simply Green my 1st phone call when it comes to sewer or plumbing.

I called another highly rated plumber on yelp to come and fix a clogged sewer line. The person I called initially was unable to snake the line and wanted to trench - which would have cost thousands of dollars by his estimate. I called in Simply Green for a second option, and guess what...within minutes of putting their snake down the line they unclogged it.

Calling Simply Green was money well spent if you want the job done right.

E. M.

1/14/2017

Simply Green saved my bum. I was at a business lunch when the contractor called and said he had ruptured my water main while digging in the front yard. It was Friday and I couldn't leave I only had a few minutes to find a plumber before I had to do a whole lot of talking. After talking to two other plumbers that said they couldn't come out until Monday, I called Simply Green. They were busy too, but the lady that answered the phone said...let me call you back and we'll get some one out there this afternoon. She called me back and had someone that would be out there ASAP. Fast forward to two hours later when I arrived home, everything is fixed! The icing on the cake...The bill was much less than expected for same day service.

Devin S.

2/27/2015

Simply Green Plumbing is one of our preferred plumbing vendors. We appreciate their professional approach to any size plumbing issue we may have at our multi-family, commercial buildings and the HOA's buildings in our portfolio. The crew is professional and helpful when on site. The pricing is very competitive. If there is any collateral damage, it is handled immediately to satisfactory results with no questions asked. Truly enjoy working with them and their team. We recommend Simply Green Plumbing to all our clients and board members as our preferred vendor to any plumbing issue.

Devin Schrock
Real Estate Broker - Property Manager

Property Pro, Ltd. LLC.
14127 Capri Dr., Suite 8, Los Gatos, CA 95032
DIRECT: (408) 378-1730 FAX: (408) 378-0650
propertyproltd.com

Daniel H.

10/28/2014

When I saw the work done (excellent) for my neighbor (complete water line replacement out to the street) Simply Green was an easy phone call to make when my water heater failed.

Within a day...Simply green diagnosed and made the install perfect! They also inspected under the house without a charge! Thank you Russell!

M C.

2/20/2017

Simply Green is simply great. We were a little concerned when our kitchen sink started draining very slowly but when one of the toilets started acting clogged too we thought we might have a crushed sewer pipe (our pipe is over 60 years old). The first place we called couldn't get anyone out to us in a hurry, so we called Simply Green. They said they had someone who would be available in about an hour, then called back later to let us know he would be later than promised because the job he was on was more complex than expected - awesome communication! I don't mind if they are late, as long as we are told in advance!

Wilver handled the job. He looked at the sink & the toilet and immediately figured out that they were probably unrelated - just a freaky coincidence that they both started acting up with a day of each other. He was able to unclog the toilet first (our toilet snake just wasn't long enough). Then he began working on the sink. The last person who constructed the trap was apparently an M.C. Escher fan armed with Elmer's glue, plumber's putty, and no working knowledge of plumbing. Wilver was appalled. Anyway, after pulling the mess apart, Wilver ran his 100-foot auger through the pipe and broke through at least 3 different blockages. Then he rebuilt the trap under the sink and it looks soooo much better. Now we can wash dishes again!

The price was very reasonable for solving three different issues (toilet, sink, trap) on a same-day call. Wilver did an excellent job explaining what needed to be done and provided some advice on how to help prevent future blockages. We will definitely be asking Simply Green to come back to provide a quote when we do replace the ancient sewer line.

R C.

2/18/2015

I have been lucky enough to work with Russell and his amazing team at Simply Green Plumbing for almost 3 years now. I manage our office building and they are always extremely attentive, helpful, and knowledgeable! Gary is especially great!

I highly recommend Simply Green for your commercial or residential plumbing needs!

Thomas S.

5/29/2015

My plumber Michael is still here finishing up. I'm so pleased with his service that I wanted to write my review right away. Great attitude, very helpful, fair pricing, professional, he had it all.
And let me go back to Jessica who answered the phone earlier today... She had one of the politest and helpful personalities I've experienced in a long time. These folks have a great recipe. I'll call you next time for sure.

Liz F.

7/17/2014

Updating this review after a second experience.

For SimplyGreen your experience is highly dependent on which plumber you get from them.

For my first experience - I had an issue with a toilet and a sink.

This was one of the best experiences I've ever had with a plumbing company. In the office, the staff was pleasant, quick, responsive on the phone, and did a great follow up afterwards. I got Ken in the house. Not only did he fix things, but he explained what he was fixing, how it gets fixed, what I could do to minimize the chances of the same problems coming up later. Love it when someone teaches you stuff as well as fixes. Makes us all better off! I wouldn't hesitate to use them again or to recommend to anyone at all.

For my second experience - I had an issue with a water heater.

The water heater was still under warranty (only 3 years old) and the issue I was experiencing was a known problem. I contacted the manufacturer's technical support line and they sent me a replacement part overnight. I had the part in-hand when I contacted SimplyGreen. The plumber who came out wouldn't even consider replacing the part. Instead he uses severe scare tactics to try and convince me that it needed replacement. If that weren't bad enough, the estimate he gave me was twice as high as it should have been and more than twice as high as the cost of the replacement that gave me this water heater only 3 years before. Costs don't go up that much in the span of three years. (As was confirmed by a competitive estimate by the plumber that I finally hired to do the repair - not SimplyGreen.)

So, your mileage may vary with SimplyGreen and is highly dependent on who they send out to you. Trust yourself. Call the manufacturer if you've got an issue with a major appliance, like a water heater, and then proceed ahead.

Brooks B.

9/17/2017

Backed up pipe. Russell (the owner) returned my Saturday call. Although he was the only one working and on a job he promised to get back to me. He did - estimated he could be here at 4:30. He kept that promise, too.

SimplyGreen had been out before, two years ago, for the same issue. At the time they left the drain pipe at the clean out open. Thanks to that the backup occurred in the driveway and not in my house. Small thing but it made a big difference.

Russell looked it over and noticed that I had another clean out at the property line. This one had a damaged cap. He opened it, cleaned out the rubble of the broken cap, and realized that block wasn't in my property but in county property. He walked me through calling the county and told me that they would respond quickly. Shortly after the county truck pulled up. The county guy (Mark) cleaned out the pipe and fixed the problem.

Russell could have skipped telling me about the county - I had no clue - and charged me more than double. But he did the right thing even though it meant I only paid for the consolation visit. More than the one time savings for me it means I no longer worry about this reoccurring and, worse, eventually having to spend thousands to replace something. Its a county issue - I know how to get it fixed quickly for free now - and eventually the county will deal with any pipes that need to be replaced.

Besides doing honest work Russell was also friendly and very helpful, even seeing to it that the damaged cap got replaced.

Julie F.

9/15/2015

I have been very pleased with the work we have had Simply Green complete for us. Last year they replaced our water heater, so I called them back this year to bid out a re-pipe and sewage line replacement. I could not be more pleased with their work, professionalism, and positive attitudes. We were scheduled to have our re-pipe job completed in one week, however they had some scheduling conflicts. Russell, the owner, personally came out to discuss our options. He was extremely helpful in re-mediating the situation. They were honest, caring, went out of their way to make up for the inconvenience it was going to cause us. I have never had an owner give so much of his time to help make things better.

I must give a shout out to several staff members as well including Mike (foreman), Jessica (receptionist) and Adolfo (sheet rock and paint). Each of their employees that I worked with were polite, knowledgeable, on time, and cared about the quality of their work. You can tell it is a well run business with people who care at the top which filters down to the staff!

Willy W.

12/27/2016

You get what you pay for! Very true with Simply Green Plumbing. Great customer service.

In the process of listing our house, the drain system was and has been my biggest issue with the house that I lived in for over 30 years. I was referred to Simply Green and spoke with Russell who assured me they could take care of my issues worry free. He said he would send one of his guys to give an estimate. Wilver to the rescue! He came the next day and sent one of his workers under the house to investigate the problem. In less than an hour he showed me pictures and had a quote. He said they could start the next day. This was the three days before Christmas. Being a homeowner, I got another quote with another local company who had good ratings. They were less expensive but did not explain what was to be done to correct the issues as well as Wilver and didn't even take a look, just took my word.

So I called Wilver the next day and he was on it. He came with a crew the following day and they did the prep work. Wilver made plans to come the day after Christmas to come with his crew and said they would be done in one day. Amazing! They showed up as promised and with a crew of at least six removed exsiting and corroded pipes, replaced all with new ABS. Tested the drains from the kitchen sink all the way to two full bathrooms and out to the street. He showed me their work with his high tech camera and even gave me a copy of the video. Clean up was very thorough and the next day when the City inspector showed, he was happy with the job and signed it off.

I am very pleased and satisfied with Wilver and his crew and if I ever needed a home repair issue, he would be the one to call.

Calvin W.

7/31/2017

Simply amazing! Had a standing water issue in one of my bathrooms and they were able to come out the same day to rectify the issue. They answered all questions quickly and was able to finish in a hour.

Michael W.

04/05/2014 12:00:00 SA

I was installing a new garbage disposal and it turned out my old garbage disposal was a mutant and no new garbage disposal would fit properly with the existing piping under the sink. Not wanting to redo the piping myself (moving it about 1 inch, which would likely entail redoing half the piping), I called a few plumbers in the area (on a Saturday morning).

Simply Green was the only plumber, of the 4 I called, that actually answer the phone. His guy was right around the corner finishing up another job, and after 2 follow-up calls to me, his guy was at my house within an hour of my initial call. So, remarkably great initial follow-up and service.

Wilver arrived, donned booties to make sure my floor didn't get dirtied, and assessed the situation. He said no problem and suggested, since he was there anyway, that he replace the strainer on the 2nd sink bowl (the sink is 2 bowls side by side, one side had the garbage disposal which I already installed, and the 2nd bowl was untouched). I said OK and he went to ready his quote.

He came back and gave me a quote of $420. Ouch... The moving/changing of the pipes came to $191 and replacing the strainer was $229. I first asked him how long this would all take, he said 1 hour. I asked him how much were there in parts? He said $20. I asked him what his hourly labor rate is, he said $150. Something isn't adding up! I decided to live with my old strainer and go forward with the $191 re-piping.

I know Simply Green is proud of their no surcharges for weekend or late night work, but with these prices there wouldn't be a need as there appears to be a Los Gatos surcharge already built in.

Price aside, this company is fantastic. Great communication, available when others aren't, the actual plumber that came was a professional, both in cleanliness (wore booties and put down a mat to work on) and capabilities. The quality of work was excellent and once started he was done in 30 minutes.

If price were not an object this review would have been 5 stars, and more if possible. But, price does matter, at least to me, and I was in a bit of sticker shock. But, then again, with 90% of the contractors I have over I get sticker shock. Its that Los Gatos tax, I think.

Jeremy P.

01/12/2017 12:00:00 SA

These guys are fantastic. Last year had a major job where we had to have our sewage ejection tank removed and it was very complicated with our current configuration. John is amazing and honest and the job was done masterfully and professionally. Today our toilet was backed up and my wife spoke with Karen on the phone and she sent John and his team over ASAP and they quickly assessed the situation and that the current rain/flooding caused a tripped wire which they reset and everything is up and running properly. They refused to accept a payment from us. Thanks John & Karen, we will remain loyal Simply Green customers.

Randy F.

2/27/2019

We had simple green came by to fix up our washer drainage clogged up problem. We are very pleased with Michael and Ross' service. They both are very courteous. They were on-time and patiently answered all my spouse's questions. They explained how they would fix it the right way and completed it quickly. We are pleased with their services and would strongly recommend Simple Green Plumbing. Thank you Mr. Russel for your quick appointment scheduling and your help.

Nancy S.

06/03/2017 12:00:00 SA

We had a plumbing backup last night. Our grandkids just arrived from out of state and between showers & bathroom needs we were in trouble in short order. Called Simply Green and they were at our home in less than 10 min.!!! Problem solved, but even more awesome is they called us this morning to make sure all was well. Talk about crazy good service!!!!!

Dwon T.

4/16/2014

Simply Green was one of two bids that I got to repair a leaky laundry/kitchen waste line underneath my 56 year old home. I crawled underneath my home on a Sunday and discovered puddles of water and active drips. This was urgent. Two plumbing companies showed up on the next afternoon day. Although SG was the higher of the two quotes, I chose them because:
1) Russell's polite, STRAIGHTFORWARD COMMUNICATION and on time first visit impression.
2) Ken's thorough crawl in the subfloor, taking photos, and diagnosing of the problem's source.
3) Gary's EXPERTISE and EXPERIENCE shows, and he convinced me of his commitment to DO THE JOB RIGHT and up to code.
4) I got the feeling that the company's mission included delivery QUALITY SERVICE while being ENVIRONMENTALLY CONSCIOUS.

So we scheduled 4/17/14 for the job.

Russell called me at 8am this morning, 4/16/14, and informed me that they had a job cancel on them. He asked if I wanted the work done today instead of tomorrow. Fortunately I was able to take the day off, but I wasn't able to meet with them until 9:30am. Gary (who I specifically requested to lead the job), John and Wilbur were at my home ready at that time. However, there was an unexpected inspection appt for another job at 9:45am so two of them left to take care of this. These two both came back at 11am and this is when the job really began.

Normally I would deduct one star on a review for the aforementioned mishap, however this is what earned them back their 5 total stars:
1) Three to four plumbers on the job from start (11am) to finish (6 pm). They were focused, DID NOT CHIT CHAT with each other while working, and only took about 30 to 45 minutes for lunch.
2) So that I could gain a few inches in the crowded space for a newer washing machine later, Russell and Gary were able to fulfill my additional request to move the laundry's standing pipe inside the drywall. Russell taught me a DIY (do it yourself) fix to fill in gaps with foam spray at the laundry line's clean out in the garage.
3) Their ability to EXPLAIN THEIR ACTIONS whenever I had questions.
4) They tolerated and were FRIENDLY TOWARDS my two toddler CHILDREN who were running around house the whole day.

Overall, HARDWORKING professionals and an OUTSTANDING team! Highly recommended!

Michelle M.

08/01/2016 12:00:00 SA

This was my first time working with Simply Green Plumbing. Russ and Gary came out to my house and made me extremely happy. His great team were very professional and timely. They made a bad situation amazing by fixing my situation that my washer and dryer had created. I highly recommend hiring Russ, Gary and the Simply Green Plumbing team for any situation that you might have. Definitely 5 stars, could not be happier.

Vivian B.

08/04/2017 12:00:00 SA

I spoke with Russell and he sent Wilver to take care of us. From start to finish, these guys provided excellent customer service -- attentive, knowledgeable and timely. Wilver took the time to properly diagnose then explain to me the issue, including a demonstration and logic walkthrough. I'm impressed.

Patrick B.

01/10/2019 12:00:00 SA

I have worked with Simply Green Plumbing on many occasions. They have really come through during several emergencies, as I work in property management. I have yet to experience this level of integrity and customer service with any of my other vendors. I anticipate working with them for many years to come.

Gary M.

3/24/2016

I had a very good experience with SG plumbing, specifically with Wilvur Castillo and his two helping hands, Jose and Gerardo. I had to replace 100 feet of underground 'flexible tubing pipe' with copper. After two failures of the connections between the flexible tubing and the copper pipes, I wasn't willing to invest in the existing inferior solution (provided by a different plumbing company years back) and risk a massive leak. A main part of why I picked SG was that Wilver spent the time during the estimation phase reverse engineering the existing solution with me to determine the best way to replace the existing piping and determine from where the feeds were coming. To figure out existing and hidden plumbing is a puzzle that takes some time to think through (and even then there are often 'discoveries'). Wilver's suggestions were well reasoned and the solution he was recommending was a high quality solution. As the work proceeded I could see that they were doing a high quality job (as to the best of my ability to determine).

The guys were also very careful of existing electrical wires and we worked out a way to route the new copper to avoid locations where electrical wires existed. When they did encounter wires, they were careful not to cut into any (this was a major problem with the previous company). They were also outstandingly clean with all dirt on tarps, plants carefully dug around and topsoil returned. The cement work was also super clean with perfect blending, finishing and cleanup. All around, an excellent experience including arrival notification calls from the main office.

It's hard for me to judge the cost but it seemed a bit on the higher side and they'd get 5 stars if the price were a bit lower. However, like I said, the communications with Wilver was excellent and they delivered exceeding my expectations.

Joe H.

10/20/2015

I've been pulling my hair out lately dealing with my landscaper and roofer, which only made me appreciate how good Simply Green Plumbing is. I woke up one day to one drain clogged and another pipe leaking. Called SimplyGreen, they actually answered the phone and scheduled an appointment right away. Wish my roofer would do that! When they were running a tiny bit late, I got a call to let me know. Wish my landscaper were that courteous! They came out and did exactly what I asked, and took the time to teach me a few things to prevent it happening again. Very professional. I would strongly recommend.

Bob L.

12/20/2016

Had a kitchen drain leak at a juncture of a slab floor in a finished room just below the kitchen. After cutting and jack hammering into the floor to replace the buried elbow, we found the whole cast iron drain in the concrete rotting out. I felt a slow shipwreck on the way. Replacing the pipe meant cutting the slab floor across the room under a wall and into the tiled bathroom. Fortunately they figured a way to reroute the drain outside to a cleanout pipe not too far away. Had the kitchen sink up and running in less than two days, versus who knows how long and how much!

The crews were very efficient and neat. They showed up as promised, or sooner, to perform the various cutting, trenching and plumbing tasks. They kept the cutting dust to a minimum and cleaned up well afterward.

Maybe not the cheapest, but you get what you pay for.

Great job guys!

Andrew H.

4/14/2016

Wilvur Castillo and his team did a re-pipe on our house and fixed some drains, too. It's only been a couple of weeks, but so far it looks like they got everything right. These guys aren't the cheapest, but I thought their prices were reasonable. The experience was painless. They did the vast majority of the work in a single day and had the water back on and working when we got home after work. The work passed inspection on the first pass, and the drywall work looks better than the wall did before they cut it open. I'm really pleased!

Kelsey T.

11/06/2016 12:00:00 SA

I wanted to thank Russell and his team at Simply Green for a fantastic job! I was having trouble with my water heater/ plumbing and they made it their priority to fix everything. They were professional, had great customer service and they were able to fix the problem right away. I am beyond grateful for Simply Green and Russell. My highest recommendation, could not be happier. Thanks guys!

Donna Y.

03/08/2014 12:00:00 SA

I have finally got around to writing this yelp review!! I used Simply Green Plumbing when it only had 4 reviews at 5 stars back in 2011!!

My first service call was on May 7, 2011. I went on Yelp and called every plumber listed in order of the Yelp hierarchy and Simply Green happened to be the last one listed for my area. I had an emergency clogged sink in my home that I just purchased and no plumber could come by the same day on a Saturday except Simply Green. Russell was extremely nice and immediately took the service to help me in my need. I recently moved from Austin and was accustomed to Austin prices : ), so I originally thought it was a bit on the high side but well worth it since it was an emergency. Now that I have lived in the Bay Area for over two years, it is a completely fair price, not to mention great service.

Due to Russell's help and great job on the sink clog, as soon as I had another plumbing issue, which was the same month on Mary 24th, 2011, I immediately called Russell for a garbage disposal replacement. I was lucky that he came prepared and already had a replacement part in his truck so that I could immediately get it fixed. He gave me great advice that day, don't Feed the garbage disposal, which I kept telling my husband and finally got a professional to agree with me! It has been a great arguing tool ever since ; )!

After fixing my clogged sink and garbage disposal back in 2011, and taking his non feeding advice, which my husband still violates : ), my sink and garbage disposal has been hassle free!

It has been nice to see that Russell's business has grown since those times and I am pleasantly surprised to see more trucks with Russell and his wife Lisa around town in Los Gatos. I came from a city (Austin) that is all about supporting local business owners and I was glad to see that same level of trust and quality in California!

My husband Ed and I have referred Russell to several family members since that time and I am not surprised by all the great reviews on yelp.

Jim H.

03/04/2017 12:00:00 SA

I'm happy to say Simply Green Plumbing is great. Made an appointment with a small time window on my schedule, he arrived when he said he'd would, and got to our clogged drain. Took him longer than he anticipated, but he kept at it till our main line was cleared. All in good now.

Jeff B.

1/14/2018

We had about five basic plumbing problems that had piled up. Dripping bathroom sink. Broken water shut-off valve. Broken aerator. A tub / shower that wasn't sending water to a the shower. Wilver was able to fix everything and it seems like to quality work. We had some serious challenges with scheduling (our road is closed during daytime for storm damage repair) that they were able to help us anyway by showing up super early in the morning. Very highly appreciated.Thank you!

Steve M.

1/29/2019

Danny, Frank and helper are as good as they get. From the initial visit with Danny to the installation with Danny, Frank and helper they were great. Courteous, knowledgeable, trustworthy are keys to getting the job done right. Good work guys

Jennifer A.

8/18/2016

These guys found the leak and repaired our water line. Yea! I can was clothes again. Reasonable service and prices.

Sarena N.

11/18/2015

It's always a critical situation when you have to pick up the phone and call a plumber. It's definitely one of those services that's best when you have a recommendation. I highly recommend Simply Green Plumbing! They have helped us multiple times, through the years, in situations that we need a pro quickly. We have found them to be responsive, helpful, and experts in their field.

They give great advice in all areas, and definitely know their stuff. They are trustworthy and provide quality service.

We have worked with multiple people on their staff and have been pleased each time.

You can't go wrong working with Simply Green!

Joe H.

10/20/2015

I've been pulling my hair out lately dealing with my landscaper and roofer, which only made me appreciate how good Simply Green Plumbing is. I woke up one day to one drain clogged and another pipe leaking. Called SimplyGreen, they actually answered the phone and scheduled an appointment right away. Wish my roofer would do that! When they were running a tiny bit late, I got a call to let me know. Wish my landscaper were that courteous! They came out and did exactly what I asked, and took the time to teach me a few things to prevent it happening again. Very professional. I would strongly recommend.

Bob L.

12/20/2016

Had a kitchen drain leak at a juncture of a slab floor in a finished room just below the kitchen. After cutting and jack hammering into the floor to replace the buried elbow, we found the whole cast iron drain in the concrete rotting out. I felt a slow shipwreck on the way. Replacing the pipe meant cutting the slab floor across the room under a wall and into the tiled bathroom. Fortunately they figured a way to reroute the drain outside to a cleanout pipe not too far away. Had the kitchen sink up and running in less than two days, versus who knows how long and how much!

The crews were very efficient and neat. They showed up as promised, or sooner, to perform the various cutting, trenching and plumbing tasks. They kept the cutting dust to a minimum and cleaned up well afterward.

Maybe not the cheapest, but you get what you pay for.

Great job guys!

Andrew H.

4/14/2016

Wilvur Castillo and his team did a re-pipe on our house and fixed some drains, too. It's only been a couple of weeks, but so far it looks like they got everything right. These guys aren't the cheapest, but I thought their prices were reasonable. The experience was painless. They did the vast majority of the work in a single day and had the water back on and working when we got home after work. The work passed inspection on the first pass, and the drywall work looks better than the wall did before they cut it open. I'm really pleased!

Kelsey T.

11/06/2016 12:00:00 SA

I wanted to thank Russell and his team at Simply Green for a fantastic job! I was having trouble with my water heater/ plumbing and they made it their priority to fix everything. They were professional, had great customer service and they were able to fix the problem right away. I am beyond grateful for Simply Green and Russell. My highest recommendation, could not be happier. Thanks guys!

Donna Y.

03/08/2014 12:00:00 SA

I have finally got around to writing this yelp review!! I used Simply Green Plumbing when it only had 4 reviews at 5 stars back in 2011!!

My first service call was on May 7, 2011. I went on Yelp and called every plumber listed in order of the Yelp hierarchy and Simply Green happened to be the last one listed for my area. I had an emergency clogged sink in my home that I just purchased and no plumber could come by the same day on a Saturday except Simply Green. Russell was extremely nice and immediately took the service to help me in my need. I recently moved from Austin and was accustomed to Austin prices : ), so I originally thought it was a bit on the high side but well worth it since it was an emergency. Now that I have lived in the Bay Area for over two years, it is a completely fair price, not to mention great service.

Due to Russell's help and great job on the sink clog, as soon as I had another plumbing issue, which was the same month on Mary 24th, 2011, I immediately called Russell for a garbage disposal replacement. I was lucky that he came prepared and already had a replacement part in his truck so that I could immediately get it fixed. He gave me great advice that day, don't Feed the garbage disposal, which I kept telling my husband and finally got a professional to agree with me! It has been a great arguing tool ever since ; )!

After fixing my clogged sink and garbage disposal back in 2011, and taking his non feeding advice, which my husband still violates : ), my sink and garbage disposal has been hassle free!

It has been nice to see that Russell's business has grown since those times and I am pleasantly surprised to see more trucks with Russell and his wife Lisa around town in Los Gatos. I came from a city (Austin) that is all about supporting local business owners and I was glad to see that same level of trust and quality in California!

My husband Ed and I have referred Russell to several family members since that time and I am not surprised by all the great reviews on yelp.

Jim H.

03/04/2017 12:00:00 SA

I'm happy to say Simply Green Plumbing is great. Made an appointment with a small time window on my schedule, he arrived when he said he'd would, and got to our clogged drain. Took him longer than he anticipated, but he kept at it till our main line was cleared. All in good now.

Jeff B.

1/14/2018

We had about five basic plumbing problems that had piled up. Dripping bathroom sink. Broken water shut-off valve. Broken aerator. A tub / shower that wasn't sending water to a the shower. Wilver was able to fix everything and it seems like to quality work. We had some serious challenges with scheduling (our road is closed during daytime for storm damage repair) that they were able to help us anyway by showing up super early in the morning. Very highly appreciated.Thank you!

Steve M.

1/29/2019

Danny, Frank and helper are as good as they get. From the initial visit with Danny to the installation with Danny, Frank and helper they were great. Courteous, knowledgeable, trustworthy are keys to getting the job done right. Good work guys

Jennifer A.

8/18/2016

These guys found the leak and repaired our water line. Yea! I can was clothes again. Reasonable service and prices.

Sarena N.

11/18/2015

It's always a critical situation when you have to pick up the phone and call a plumber. It's definitely one of those services that's best when you have a recommendation. I highly recommend Simply Green Plumbing! They have helped us multiple times, through the years, in situations that we need a pro quickly. We have found them to be responsive, helpful, and experts in their field.

They give great advice in all areas, and definitely know their stuff. They are trustworthy and provide quality service.

We have worked with multiple people on their staff and have been pleased each time.

You can't go wrong working with Simply Green!

Kerry B.

2/13/2013

Rating is completely deserved.

Called for a problem toilet and occasional overflow in the washing machine drain. Brian came out the next afternoon, arriving a bit early (always better than late) and got right to work diagnosing the problem. He finished up with several options and set up time the next day to move ahead. The next day came and after a lot of work, Russell arrived and also dove in. I ended up with a working system with a lot of time spent by the team at very little expense.

I highly recommend Simply Green and will be calling them when it's time to do any updates or changes.

s s.

9/16/2015

This is an overdue review. Simply Green came to our rescue about 3 years ago when on Halloween night (Saturday around 10pm) they came over to clean our sewer line. The sewer line was completely clogged and water in the house was standing in every sink and toilet... I called several companies in the area and they were the only one that were able to come within half an hour and gave us a good price (considering it was Saturday late at night).

The second part of this review is for their customer service. We got into a sticky situation with our constructor who is finishing up or big project and I needed a second opinion on the price. They did not have to do that, I told them upfront that the job is done and this was just a second opinion call. Russell talked to me and spend a good amount of time on the phone explaining how they would go around doing the job and what the price would be. Thanks again Simply Green!

Donald R.

11/03/2016 12:00:00 SA

Great Job Simply Green! Easy to setup the appointment and they were right-on-time. It could have been a really complicated repair the team was able to fix everything in a very short time. Great guys to work with I might add. My highest recommendation

Bonita T.

3/16/2015

I had a garden faucet that was leaking badly. They sent out someone within an hour. Wilver, their plumber, was very knowledgable and helpful. He also cleaned out the drains in the house that were running slowly. The price is comparable with other plumbers I've used. Very happy with the excellent service.

Angela J.

5/21/2016

This was my first time working with Simply Green Plumbing and I couldn't be more pleased with their professionalism. This emergency situation could have gone very badly but Russell's patience and diligence helped me keep my cool.
Simply Green had actually been hired by my neighbor living next door to our rental property to repair a water main. I received a panicked call from our tenant saying that Simply Green had left a business card on their door telling them that a leak had sprung on our main line as they were working near our water meter which is right next to our neighbor's. The leak was substantial and the water to our house had to be turned off.
I came over to meet with Russell and his crew to try and determine the problem. We quickly realized that there was no easy explanation but Russell was eager to come to a quick and amicable solution. He and his guys dug and found the leak, which may or may not have been caused by their digging through heavy roots nearby. Realistically, it might have been an unfortunate coincidence and my turn for water main issues. They simply worked to repair our leak quickly and get my tenant's water back on.
Russell went above and beyond to rectify the situation, whether or not his guys were at fault for the pipe leaking. I believe him to be honest and forthright and will look to his expertise in the future. I manage several properties and will definitely add Simply Green to my list of resources to call on when I need an experienced, honest plumber.

Richard G.

11/19/2013

Simply Green Plumbing turned a plumbing nightmare to a plumbing .....dream.

I own a rental house that had been having plumbing trouble for a few days. It started with a very slow drain from the bathtub and sink, odd sounds coming from the dishwasher vent, etc. I tried the typical liquid-type remedies which did nothing, then stronger chemicals - all money down the drain, neither worked. One night while doing laundry my tenant found a puddle of water around the washing machine, then he realized that the bathtub had filled with water.

I contacted Simply Green Plumbing. They were quick, they responded to my property within about an hour of my call. After clearing out the initial problem, the technician ran a camera down the pipe and was able to show me two areas in the pipe that were clearly broken. He was able to present me with a few repair options. After we settled on a repair option the technician got to work. The repair process was well organized, my tenants were not disturbed, the work area was clean and orderly, the work was done on time and completed as promised. Both the technician and office staff were courteous and conscientious. In addition, while the work was being done, the technician took time to call and update me on the progress. I am quite satisfied with the entire process.

In short, Simply Green Plumbing offers highly qualified, responsive, courteous, well equipped, and capable plumbing services. I would recommend them without question.

Ray C.

05/12/2015 12:00:00 SA

Friday night water heater dead...... No hot shower till .... Called simply green Saturday am and Russell answered in person. It's a good day....He showed up at 2pm Saturday and fixed my water heater. Hot shower again.... It's heavenly and thank you SGP! Russell was pleasant and wore boot covers in my house. Wife is happy and I'm good husband the day before mothers day

J B.

4/20/2017

We've had Simply Green out to the house to do various small projects and one big one - an emergency reroute of our sewer line. Their front desk is ridiculously friendly and very professional. They show up when they say they will, quote quickly and honestly and complete the work on time and on budget. They've come back several times to make small adjustments without charge. I wish those small adjustments weren't necessary but I think that's the nature of the beast. I highly recommend them.

Susan S.

12/28/2014

These guys are awesome.
Have had them do work for me multiple times.
Jerry was great, and did an excellent job. Was professional and efficient.

I will be calling these guys again.
So glad to have a plumber that comes on the weekends.
The owner also called and followed up.

John W.

8/30/2015

Follow up, Russell Stone, owner, came to my home after reading my yelp review to explain their policy for pricing and apologized for any miscommunication that may have occurred. I was very impressed that he took the time to come to my home on a Sunday afternoon to explain the situation.

Karen H.

10/18/2019

I am usually forget to write reviews, but if I have an experience either way, I make sure to.. this has initially been an outstandingly positive experience! I called Simply Green yesterday for a mix of emergency to identify a leak & also already know plumbing issues. My call was immediately answered versus answering machine by other plumbing companies I've called in past. Rosy, who I spoke to, was both incredibly compassionate, as well as, responsive. Not only did she give me accurate information..trying to get me in ASAP that day, she called to find out if I was available as a Rec became available sooner, then called again as I couldn't. Later, in following up, I spoke with Hilary the phone and had the same excellent level of response & follow up. Now to the technician, Dave..again, absolutely awesome. Evaluating issues, being clear about what the issues are, wanting to work with me due to travel & timing constraints to prioritize what could be done & breaking estimates into what I may want to sooner due to urgency versus later. Scheduling & again always following up and checking work is in line with our needs & wants. Absolutely, in 25yrs as a home owner, best plumbing interaction. So, I'm for once taking time to write a review. 5 stars!

Deborah N.

07/09/2011 12:00:00 SA

Extremely happy with service. Called on a Saturday morning and Russell was quick to return my call. What I liked:
-Fast appointment/Saturday service
-Clean and professional appearance
-Explained the problem
-Fixed the problem
Cleaned up after himself, putting everything back and wiping down the sinks
-Fair price
Would highly recommend.

Joel W.

02/11/2015 12:00:00 SA

Got an appointment on same day for a blocked sewer line under the
front lawn with tree roots.
Two plumbers came. Not one plumber and an unskilled helper.
They had an equipment failiure, another plumber came with backup
equipment. Spent the whole afternoon between equipment and clearing
the original problem. Handled the job competently, and professionally.
I will eventually need to replace the pipe, but only wanted root clearing
for now. They did not pressure me to do it now with dire warnings.
Flat rate price, no upsell, no games.

Brian A.

9/24/2013

Just had Simply Green install a toilet, and it was an absolute pleasure working with these guys.

Wilver had actually come out about a week earlier originally to install it, but the valve to close off the water to the toilet was broken, so there was nothing we could do until the water was shut off to the building and he would have to come back another day. They only charged me for one visit, which I VERY much appreciated, as I know they did not have to do that.

They were extremely fast at swapping in my new toilet, and did an excellent job. I am so happy with this upgrade to my bathroom! Wilver is very friendly, and clearly very good at his job.

I highly recommend Simply Green, and will definitely be calling them again in the future for some updates to my shower.

J E.

6/20/2015

They got the call Friday night and were out before 7am Saturday morning to fix the line. My HOA called them out to deal with a blocked line. Russel, the owner, called me to schedule and was able to get Mike to come out before he went to another job that morning. I had also asked that he call me before he gets here so I can lock up my dogs and he did. While Mike was here working Russel called me to make sure everything was going okay. Mike did a great job, explained exactly what he was doing, and cleaned up before he left. Seriously LOVE the customer service from this company. I would give them more stars if I could. Thanks again Mike and Russel!

Jeff R.

8/27/2013

Great service. Quick fix for our water heater leak.
my wife found water running out of the garage and called these guys in a panic. they responded very quickly. work was done at a reasonable price and we were back up and water leak free in short order.

Sandy O.

12/02/2015 12:00:00 SA

Gary Gibson and John came out and solved the nightmare of a winchester mystery house plumbing job that was done at my 100 year old house...it looked like the previous owner just created a web of pipes and undone plumbing work using the wrong size pipe and all. They figured it out after getting super creative and it's all working perfectly tonight! I want them to come back and give me a quote to do the plumbing right! Ill happily engage them. The phone staff is also very responsive and keeps you posted about when they will arrive. Highly recommend.

Reilly S.

06/04/2013 12:00:00 SA

Professional, friendly, fair pricing. Highly recommend!

This weekend, I had a plumbing emergency - broken water line spring water through a sheetrock wall. After calling five other plumbers, Russell was the first one to pick up the phone. Within the first four minutes of the phone call, Russell guided me to the location of the shutoff valve. They were out there at my house only 2 hours later and fixed the problem UNDER the price they had quoted! ... And it was a Saturday.

Adding them to my A-list of plumbers for sure.

Adam G.

08/11/2013 12:00:00 SA

Patient, responsive, skillful and friendly.

We have an older house which underwent several renovations, which included several plumbing and sewer modifications over the years. Russell has been our plumbing detective, uncovering the mysteries and making repairs. Several times we've had to call Russell on nights or weekends for emergencies and he was always able to provide us with a timely solution. He has an incredible memory and really strives to know our house and patiently explain our options.

Large issues or small, Russell has always been there for us. I'm confident in the quality of his work, his fairness and professionalism.
He's even taught us how to remedy certain issues ourselves, which I truly respect.

Thanks SimplyGreen!

JL S.

7/16/2016

I have used Simply Green Plumbing for many years and have in the past given them 5 stars, so with a heavy heart I have to how tell you about this last encounter. It's long and bizarre, so I'll try and keep it simple.

SYNOPSIS:

BE VERY VERY CAREFUL IF THEY ARE TELLING YOU SPEND THOUSANDS TO SOLVE A SIMPLE PROBLEM! I mean $10,000 to $16,500 to fix a laundry and toilet backup.

WHAT HAPPENED...

1 - I have a rental house built in 1950s. It's old and has galvanized and/or steel pipes.
2 - Tenants complained that they had a laundry room waste water backup (later toilet)
3 - I told them to call Simply Green Plumbing, since I had trusted them in the past.
4 - After about $1,000 of work, and a couple visits they cleared out all the backups, but they claim that 2 things are needed to prevent any more backups.
A - Replaced the sewer lateral (the pipe from the outside of the house to the city's sewer)
Est: about $8.000
B - Replace ALL the pipes under the house.
Est. about $8,500
Total about $16,500!!
5 - Since they claimed the sewer lateral ('A') was breached by roots and possibly incorrectly graded (no slope so no flow), obviously 'A' had to be done. But I asked if they could give me a break down list of what is necessary for under the house. I also begged for a discount as this was a lot of money!
6 - Next, I got a call from West Valley Sanitation telling me that their records showed a city permit was pulled for this work back in 2010 and probably doesn't need to be redone! Additionally, a break in the pipe by roots was very unlikely, but I best verify with the city.
7 - There must have been a mistake! So I contacted Russell (owner of Simply Green Plumbing) and went to the city dept. to verify. Sure enough a trenchless sewer lateral with clean outs was done in Oct 2010 and the lady at the desk told me a root breaking into the pipe was impossible given the short time.
8 - I spoke again to Russell. He told me they are trustworthy and that according to the city depts., they do so MUCH of both these jobs. Trust him! Since the tenants were told the backups would continue to happen very soon if repairs were not done, we agreed on Russell personally looking over the whole thing. At this point I had assumed the sewer lateral ('A') was unnecessary and wanted just to get the fixes done under the house.
9 - There was some back and forth here, but Russell personally came out and videoed the lateral sewer line all the way into the house and even though I repeatedly asked for a line by line cost break down, his recommendation was...perform both the original suggestion. He felt the entire job was best. Here he did give me a discount for the job, but more interestingly in his email he put his reputation on the line; 25 yrs. of a Vested Journeyman, 25 yrs. of Ca state license, reiterated that the job would be warranted for 35 yrs., and most importantly he had my best interest in mind.
10 - Russell sent me a video of the sewer lateral (the pipe from the house to the city sewer clean out). In it and in an email he claimed that the construction was REALLY bad. He claimed some joints were poor creating kinks in the line, etc. Additionally, some of the pipe sections used may have been from left over parts that were reused! All sounded very alarming but I now had to get another opinion.
11 - After 2 other plumbers looked at the video, they both said the pipes looks normal and fine!! Though I kept names out of all my discussions, they wanted to know who this was!
12 - As for option 'B', replacing all the pipes under the house, both the other plumbers, asked if the backup problem still exists and how often it had happened before. The backup hasn't happened again since Simply Green cleared it, and the laundry backup happened before, but not for many years. After various other inspections, but both concluded the pipes looked fine and that replacement is not warranted unless the backup happened more frequently. Normally, home owners would snake out (put a line into the pipes to clean it out) before spending the money to replace everything.

CONCLUSION

To my untrained eye, it sounds like instead of recommending changing the oil for a car, you should change out the entire engine. That would definitely guarantee a trouble free solution. If you had lots of money and don't want to do maintenance, that is a very fair solution.

LAST NOTES...

Before this last event, I have had many good honest experiences with Simply Green Plumbers. I've found them to be honest, did good clean work and never advocated more work than I asked. This is why I find this whole thing so bizarre! Even given that last chance, Russell STILL (and repeatedly) insists on the original recommendation. No compromise! (sigh)

FOR FACT CHECKERS...

If yelp.com needs to verify this, I'm happy to provide info. pls email me.

Thommy H.

08/06/2013 12:00:00 SA

The service and staff are extremely kind and very good at what they do.
Thank You Lisa and Russell

Zach K.

07/06/2011 12:00:00 SA

Overall, I am extremely happy with Russell's service and would certainly recommend him to my friends.

I am NOT happy with MY antics that got me into this mess. I broke off my tub-shower faucet when trying to You-Tube-It. I called three plumbers, and while Russell was a little higher on the quote, he was the most sympathetic on a holiday weekend and came the following morning. We were able to communicate easily by phone, using texts and picture texts to get a sense of the problem.

When he came, he had to cut into the wall, remove the broken plumbing, and put in a new manifold. Three hours and $600 later it was done. He was courteous, friendly, and respectful.

I don't enjoy hiring contractors as I am suspicious of them by nature, having felt taken advantage of in the past. I did not get this sense from Russell, and in future remodels, I will definitely call him!

Jennifer W.

4/24/2012

When working with contractor's of all kinds you rarely find someone that is both competent and honest. And many times they will leave a big mess when they are done. Russell and his team were not at all like this they have done both my office and Medical office and my home. They were considerate about clueing up after the mess that was caused by the plumbing problem. They are also willing to wear booties to help keep your floor clean.

In our medical office we asked to put a simple drain in that ended up getting complicated and Russell advocated for us with property management and help reach the best possible solution for some old plumbing problems. We are truly grateful for the pains and care they took in our case. I love my plumber!

Don P.

3/23/2018

The owner Russell and his apprentice Kirk were here quickly, worked with me to come up with a fair price, and then went above and beyond the scope of work. I highly recommend them.

Pundalik K.

12/06/2014 12:00:00 SA

When was the last time you heard about a Plumbing Company solving somebody's problem over a phone call for free? This is exactly what SimplyGreen Plumbing did for us, when couple of days ago, there was sewer backup in our home. This was the second time we used SimplyGreen Plumbing's service. When I explained the problem to Russell over the phone, he was almost certain that the blockage must be closer to the Property Line Cleanout, and must be occurring on the other side of the sewer line managed by the city. Russell gave me the number of city's Sanitation Department and suggested me to call them first. I called them, and within half an hour, the guy from the sanitation department showed up and he cleared the blockage within an hour! The blockage was indeed on city's side. Hats off to Russell for identifying the root cause simply by being on the phone! He was also gracious enough to follow up with me until the problem got resolved. And he did not charge me a single dime for this top-notch service! Of course, I will send him something as a token of appreciation.

Couple of years ago, when we used SimplyGreen Plumbing's service to fix couple of leaking water pipes underneath the slab of our newly remodeled kitchen, I challenged Russell to fix the leakage without breaking any tiles, cabinets and walls in the kitchen. Russell, accepted the challenge and quickly put together a team of experts. The entire team spent numerous hours coming up with a strategy to fix the problem at the root and in less than a week the team delivered on their promises. Under the leadership of Russell the team was able to come up with the solution in such a manner that it also addressed few of my other requirements, such as moving our water softening system from backyard to the garage. I thoroughly enjoyed working with Russell and his team during this endeavor.

So, if you are looking for a Plumbing Company with characteristics, such as, Integrity, Quality, Care for Customers, Precision and Passion, then look no further and simply call SimplyGreen Plumbing!

Caron R.

05/03/2017 12:00:00 SA

Simply Green is family owned - well run. The team who worked with me, John and Ruben are professional, neat workers in your home and are very respectful. They showed me all the work done and fixed some issues from previous incorrect work. In two projects now, both my place and my Moms place, they don't over recommend or under recommend needed work and give a list of proactive future suggestions. Office staff Karen and KIM super efficient and extremely friendly. Clearly everyone who works there are well trained, happy, positive to deal with and bring their A game. A rarity these days. Thanks!!

Debbie B.

06/09/2015 12:00:00 SA

I called 5 plumbers on a Saturday morning, after my hot water heater died. Russell from Simply Green came out to my house within an hour and I had a brand new water heater installed by the end of Monday! Wever and Gary came out and did all of the work, they were not only very pleasant but did a GREAT cleanup job before they left!! Highly recommend!!!

Linda H.

3/23/2017

Our backyard sprinkler system is very old and recently started leaking. I called Simply Green to schedule an appointment and was able to: (A) reach and talked to a real person; and (B) schedule an appointment for the next day. On the next day, the plumber came and was able to find and install the replacement part in no time at all! I am super happy with their service and would recommend them highly!

Scott S.

5/23/2012

hello,
These guys Are FN great, I called Simply Green 3 Week ago Because My Drain Was Plugged and My Husband Was Not Home and since he is the one that gets things done around the house, i decided to called Simply Green and Russell Showed Up and with His big Snake he was able to Unplug My Drain after 45 minutes of an intense non stop work by Russell, i can honestly said That he get the job done.

Tympani I.

1/18/2016

Simply Green was great right from the first phone call. They got someone right out to check out my main line with a video camera. They explained everything I could see and what needed to be done. They took care of everything; digging the trench in my yard, replacing the main line, getting permits, and putting everything back in my yard neatly. wonderful. All the time giving me phone call updates when I couldn't be there and explaining everything to me when I was present. Thanks for making it easy for me.

Gary G.

04/11/2015 12:00:00 SA

Disaster on Saturday, right before Easter Sunday. Water heater leaking all over garage floor and lots of guests due over for Easter. Called Russell and discussed my problem with him as he heard my distraught wife in the background. He didn't have anyone available to do the job, but was kind enough to completely change the work load of one of his men and Wilver came over that morning and did an outstanding job of replacing the water heater and bringing everything up to code. We really appreciate this kind of customer care, and Russell called again after the job was complete to make sure everything was perfect. What more could I have asked for?
Simply Green in our book is nothing short of Simply Great! Thank you Russell, and your team, for everything!

Roni E.

10/02/2016 12:00:00 SA

Last week the water main to my home was broken and ALL the pipes filled with debris. The contractor called Simply Green and they spent the next 2 days in my home repairing the damage. I worked with Wilver who is extremely knowledgable, professional & a pleasure to work with. I though that he must be one of the owners...but learned that he is a long standing staff member. The owner is VERY lucky to have such an awesome employee. I would not hesitate to recommend Wilver and Simply Green Plumbing. Many thanks. Roni E

Tony G.

9/22/2011

We called Russell and asked him to look at one small issue with our kitchen sink. In exploring that, he found some other problems with the pipes under our house, and he took the time to explain the implications and the options. Since we were talking to him, we asked him about some other work that we had wanted to complete. In the end, we agreed to a number of projects around the house including a new water heater, some replaced pipes, some gas line work and more.

Russell and Matt working together did a very professional and high quality job, and my wife and I will both sleep better at night knowing that the house is now safer and in better repair. Russell gave us a a fair price, and he is very service and customer-focused. At each step in the process, he was clear with us what he was planning to do and why it needed doing.

I would definitely use Simply Green again, and I will refer them to friends who need a plumber.

Greg M.

08/11/2016 12:00:00 SA

Had a big crack in an old galvanized pipe in a tough spot. Called Simply Green and they sent out Wilver to assess the issue that same day. Wilver was quick to assess the situation, draw up a game plan, and provide the quote. The next day, Wilver and his team showed up and fixed the issue, fixed a couple other issues, and cleaned up the mess. Wilver kept me informed through the whole process and was very courteous. Will definetly be using Wilver and the Simply Green team again. Great job!

Adam G.

01/06/2015 12:00:00 SA

We would definitely use Simply Green Plumbing again. Gary and his team did an amazing job on a copper re-pipe in our house. They patiently explained what needs to be done, quoted a fair price, and made sure everything works correctly.

Mindy G.

10/05/2015 12:00:00 SA

I had simply green come out to give me an estimate on my sink installation. Really nice guy but he mistakingly told me my faucet wouldn't fit my sink and then priced the work at almost three times what I ended up paying.

Soover R.

06/04/2014 12:00:00 SA

I'm not even sure how to compliment this company enough. Earlier this year PGE shut off the gas to my parent's house saying that they had detected a gas leak. I was told to call a plumber. I had no idea they took care of these things! But it took calling at least 5 places, most of whom had no idea what to do and others who said they were not available for weeks, to find Simply Green Plumbing and I am so happy I did.

Jessica, at the office, immediately put me in contact with Gary and the process began right away. Not only did Gary walk me through all the steps it took to confirm the gas leak and detect which valve, they also discovered in the process that there was a major water leak going on underneath the house as well. Not good news at all, but made so much easier and fun actually because I was working with Gary and his crew. Gary was very easy to talk to and did not mind walking me through every step. I was never left wondering what was going to happen next and the cost was estimated for me up front.

Though the job took longer because of the water leak under the house (They had to dry it out), I was kept in the loop and everything was kept to schedule for the whole process. Not only did Simply Green Plumbing help me out with a huge job but they also communicated quickly and clearly with my insurance adjustor so that they received all the information they needed in a prompt manner to process my claim. Gary predicted that my parent's water and gas bill would fall dramatically and it did.

Other things these guys did:
-made sure that the house stayed clean when they had to walk through and get to the crawl space under the house
-actually drove back to my house when they saw the PGE inspector driving towards my home so that they could talk to him themselves
-dealt with my claims adjustor via email multiple times without my prompting to get my claim processed

This company is seriously above and beyond all expectations. I can't say enough.

Jennifer M.

7/24/2013

I called this company asking for an estimate over the phone, they said they will only provide estimate after coming on site even after I told them the problem is rather straight forward -- two clogged pipe. They charge for $79 for just coming out. After the plumber came he quoted me $392 for the job and said it will take a couple of hours. I thought the price was very high and asked him to wait for 10 minutes so I can discuss with my husband on the phone and decide. He waited for 5 minutes and left saying he has another job. Neither the plumber nor anyone else from this company ever called back to follow up.

I called two other places later, both gave me rough estimate over the phone for around $160. One offer free estimate, one charges $18. One of them came today and got the job done in less than one hour. I ended up paying $260, $100 over the phone estimate but they did extra work on two toilets and have to move a stackable washer/dryer to reach one pipe.

I am glad I made the decision to send the Simply Green Plumber away and won't recommend any one to use them. I found my experience similar to Carol who just posted her review today.

B G.

3/30/2017

Russell did an awesome job on our clogged shower drain. He showed up on time and was quick and efficient! Thanks so much!

William O.

03/06/2017 12:00:00 SA

I have a warranty for my manufactured home so I'm limited to the plumbers that my warranty company chooses. I called Russell at Simply Green for some advice to know if the plumber that the warranty company sent knew what he was doing, as experience has taught me that they don't always use top-of-the-line talent. He was incredibly helpful in educating me as to what my problem actually was and what I should expect out of the warranty company's plumber. He gave me enough knowledge that when I ran into an inevitable dispute with my warranty company I was able to understand what was going on and argue my case until I eventually prevailed. It literally saved me thousands of $$. I would not hesitate to call Simply Green Plumbing for any plumbing need, big or small. They are truly experts in what they do!

Steve R.

11/28/2017

I first gave Simply Green Plumbing a 5 star rating, however have to change it to 2 stars due to their lack of response to complete work. It took almost 3 weeks to get them to respond to an issue they created when they worked on my shower. While they did fix my shower, upon inspecting under my house (which I paid $282 for) they found another issue stating we can take care of it, no problem. After working on the fix for an hour or so the plumber said we have to consult with the owner when he returns from a convention on Monday to complete this work and he said the would call me on Monday (this was on Friday). I never received a call and in fact I called several times over almost 3 weeks to hear the owner is on the other line, in a meeting, in the field and he needs to talk with the plumber when he returns from the field. Never did speak with Russell, the owner! If you have them do work for you MAKE SURE THEY FINISH THE JOB BEFORE YOU LET THEM LEAVE AND/OR PAY THEM!

Alex G.

01/08/2014 12:00:00 SA

I am moving into a condo in Los Gatos and had to have some plumbing work done. Russell and his crew did an excellent job. They were very accommodating for schedule changes driven by the floor installation. They made suggestion for some extra work but never pushed. Their dispatcher followed up with me after the job was done to make sure I was satisfied. Could not have asked for better experience.

Anna B.

6/28/2014

I called Simply Green because our kitchen sink was backing up. I was afraid it was going to be a costly job because I know our pipes are old. Russ came out and was super friendly and honest. He spent extra time going over different options with me that would fit into my budget; and he did a great job! I know that I will definitely be using them again in the future!

Carol E.

2/20/2017

Russell and Simply Green were very helpful to me with problems I had at my father's house. Angelo came by and did a thorough inspection and I received a very fair quote. Had many phone conversations with Russell personally and he recommended the best way to solve my problem. I will absolutely use Simply Green for any future plumbing problems and tell all my father's neighbors. Thank you Russell!

Bonnie P.

2/19/2015

Simply Green was great! If you want a plumber who actually knows his job, go to Simply Green.
We asked them to diagnose a problem that two other plumbers could not solve. They found the difficulty and were able to fix the problem effectively and reasonably. Edgar was very skilled and personable. Their scheduling was handled well, and they kept us informed about the arrival time when he was held up on another job. We are very happy with the results of the work and recommend them highly.
Bonnie P
Los Gatos

Fred V.

9/25/2014

We love our plumber! How many folks can say that?

My parents' San Jose home is 50 years old and so is it's plumbing. The line to the street would periodically back up and with no external cleanout for the kitchen it could only be cleared from beneath the house. At some point years ago the path of least resistance was to stop putting anything down the sink except nearly clear water. Everything normally allowed down the drain had to go into the trash. Great in theory, difficult in practice. Especially with guests and a large family.

So we wanted to gift my parents a new kitchen sink disposer and install a new cleanout line that didn't previously exist and it had to be coordinated from Ventura, some 300 miles away.

When I checked the Yelp! reviews I was astonished to find a plumbing company in nearby Los Gatos with 69 reviews and 4.5 stars... not a restaurant. A Plumbing company! You know what they say about things sounding too good to be true? So I spent some time reading the reviews carefully and compared the ratings to all other plumbers in the area and their websites. There was no compare.

I called on a Friday, left a voicemail explaining what we needed and to contact my Mom to set up the walk-thru. That weekend Russell called my Mom 3 times! to schedule the service. I was pleasantly surprised that they had played some phone tag (what plumbing company does this?) and again thought this is too good to be true. There's gotta be a catch.

But there wasn't. On the following Wednesday Gary arrived as scheduled for the estimate which was very reasonable so we gave him the green light. On the following Tuesday Gary, John and Erick arrived on time and installed a new ¾ hp disposer unit and tied in a cleanout which did not previously exist. Mom said they were quick, polite and cleaned up after themselves like they were never there. We paid via credit card over the phone and they sent me pics the following day. All was good.

But there was an issue. Fortunately it went in our favor.

While under the house they found that the galvanized pipe joined to the sewer main was extremely corroded and the metal straps had broken. Should it burst then, by law, a hazmat team would need to be called in to clean up the raw sewage before plumbers would be allowed back under and at a higher cost. I know this was no scare tactic as I had been under the house several times myself and recognized the issue from the pictures they took. So thankfully the timing was perfect.

Gary again explained the process, gave us a verbal quote as he was leaving, then followed up with a written quote which was even lower. Wow. I must be dreaming.

We had SGP back a week later to replace the galvanized pipes which were rusty and failing. John and Eric arrived on time, performed the work expertly and quickly. The line to the main was completely blocked and, as planned, they dug around it, cut off as much of the old corroded pipe as possible to get to the clean section of pipe, re-threaded it and connected new PVC. They also replaced all the galvanized pipes all the way through with new PVC essentially giving my parents a brand new system. After snaking to the street to ensure the line was clear and testing the system from above they cleaned up and left. SGP sent several before and after pics to me the following day.

Dad called to say he's happy beyond words and Mom said they patiently explained everything, were courteous and again, left the house as clean as if they had never been there. She said she liked them so much she wanted them as friends!

Quick responses and timely follow-ups from Russell and Jessica in the office and Gary in the field. Great pricing, clean, professional work done right the first time and with a 10-year guarantee on parts and labor. The entire team was honest and reliable from start to finish. Too good to be true? We're still pinching ourselves.

Our thanks to Gary, John, Erick, Russell and Jessica. We can't say enough good things about the Simply Green experience.

As I said... We love our plumber! We know you will too.

Thank you Simply Green!!!

Fred, Bev, Mom & Dad

Benjamin C.

02/04/2015 12:00:00 SA

Simply Green Plumbing is fantastic! We had used Simply Green a few years ago to repair a leak in our bathroom sink and had a great experience. So when both of our shower faucets needed to be replaced, we called on Simply Green again. John and Eric showed up, and we could not have been more happy with the work they did for us. From the smallest detail (putting on booties upon entering the house without me asking) to the technical aspects (explaining how they could limit the heat of the water coming from my kids' faucet) to very clear communication (this skill is disregarded by most until you have someone who DOESN'T know how to communicate effectively), John and Eric did an all-around great job.

As it turns out, we had to call Simply Green back a short time later for an unrelated problem (our hot water heater started to leak), and John was completely accommodating despite being on a large, busy job at the time. He told me over the phone how to shut off my hot water heater so that it would stop leaking, then came by the next day, ordered a replacement hot water heater, and finished the job.

To top it all off, customer service at Simply Green was polite and clearly seemed to be invested in helping to get to the bottom of our plumbing problems. I will never use a different plumber again!

Michelle A.

4/24/2015

As professional as it gets and have not even gotten to the service call yet - just called to schedule a time - woman was so pleasant and helpful. Already feel like they will be the ones we use. Will update review after services are used.

Rick P.

8/31/2016

Russell and his team did an excellent job on both projects that they have done for us. I would highly recommend them and they will be the first ones I call next time that I need plumbing work done. Two thumbs up!

M P.

07/02/2013 12:00:00 SA

I can't say enough good things about Gary at Simply Green Plumbing. He is a master of his trade!

We had a complicated issue with the irrigation system at our house. The sprinklers stopped working. They weren't getting enough water pressure and our lawn was slowly dying. Our gardner wasn't sure what the problems was. The Water Company came out twice with no result. And finally Gary came and solved the problem. Watching him navigate through the property looking for clues of how the system is set up and what could possibly be the culprit was invigorating. It was like watching a detective solving a murder mystery. He finally found it buried deep inside the ground...wait, I am getting carried away with the analogy here. But seriously, he found a hidden pressure valve buried in the middle of our lawn that got erupted into small pieces. He explained how he got to the problem and estimated the probability so I felt comfortable with the repair he was about to perform. In addition to that he was very professional and pleasant to work with. I would highly recommend him and the company.

scott c.

2/18/2016

they were on site in minutes, and had the problem solved quickly. john snaked our first floor shower out (mid century plumbing ya know), and we were good to go. simple green worked with our home warranty folks to get it covered, and are now on point for future work with said entity. not the cheapest in town, but if you shop by price, you often shop twice.

L_ C.

08/07/2013 12:00:00 SA

Russell at Simply Green is simply the best! They were fast, clean, and professional. Not only was the quote reasonable, but they were on time and finished quickly. Thanks Russell!

Ryan R.

5/16/2013

Decent service but never calls back when he says he will. We will try someone else.

UPDATE: after we posted this review Russell called and apologized for being unresponsive. We did appreciate his effort to contact us.

Nelson C.

10/12/2013 12:00:00 SA

I had a pipe burst which prompted a repiping project and I'm glad I found Simply Green Plumbing to take care of me throughout the entire project because I'm convinced they are probably the best plumbers in the Bay Area with a service level that competes with the best of any contractors or service providers. There are several specific people I want to call out to thank.

Jamar - he fixed my initial burst pipe on a Saturday. He came out within 30 minutes of me calling and took care of the leak by replacing with completely new piping. He then did an inspection of the place and told me the galvanized piping I have are old and rusted and recommended a repipe using copper piping. He was extremely patient with me asking bunch of questions and gave me a very competitive quote. I signed right away.

Russ (owner) - Russ is amazingly knowledgeable about all aspects of piping. He personally oversaw and managed the actual repipe project. He also spend countless hours with me in person and on the phone explaining copper vs PEX piping, anodes in water heater, sewer lines, etc. Not only is he willing to invest time to educate me, he gave me his word he would take care of me and he did. I spoke with him early in the day and late at night throughout the project about my preferences about the finished product and each time he has someone there within hours to take care of me. I really like Russ for his integrity, honor, plumbing knowledge, management skills and customer focus. It is really rare to find someone with this great combination of positive role-model personal characteristics these days. Thank you Russ!

Wilver - he was one of the guys who took care of the small details after the main repiping project was done. Wilver must have come to my home 5 or 6 times to take care of everything from water pressure, replacing some faucets, putting in fridge line, etc. Wilver is also a very knowledgeable plumber and has an amazing work ethic and great attitude. My favorite thing about Wilver is his follow through. On the last day after the job, he did a walk though with me for a final check off. He cleaned my property and took away all the trash from the job. That is just an amazing final touch to the fabulous job they did.

Kien - Kien is one of Russ's plumbing relationships. Kien is very professional and efficient. He just simply takes care of things. Kien has a team under him and they did the bulk of the actual repiping work. I have a relatively large property and I was pleasantly surprised they manage to finish all the job in one day. They even managed to install a new water heater for me. Amazing work ethic and efficiency without any compromise to quality of work.

All in all, I would recommend Simply Green Plumbing to anyone for any aspect of their plumbing work, large or small. They will bring all their resource in to take care of you. I count meeting them and having them do my repiping one of the highlights of 2013 for me.

Moira S.

1/15/2014

Simply Green plumbing is Simply the Best!!

This past Sunday we had company coming over to watch the 49ers playing the North Carolina Panthers...I started making brunch and suddenly everything began backing up. The sink in the kitchen, the sink in the laundry room and now the washing machine is flooding the garage!!! Even my husband, the son of a plumber, couldn't fix it. That's it, I'm calling a plumber! I remembered my friend telling me about Simply Green Plumbing...boy am I glad she did.

Sure enough Russell picked up right away...I explained the problem and he said let me call you right back. In a matter of minutes he returned my call and said I need to go pick up a truck and I'll be there in an hour. Sure enough, he showed up right when he said he would...came in assessed the situation and went to work clearing the clogged pipes. I can't thank him enough for the professional way he handled the situation...cleaned up after himself, I couldn't even tell he had been here. We even had a few laughs over the fact that the clogged drains were all my fault!

Thanks Russell you saved the day and the 49ers won too!

Kristen G.

6/27/2016

This was my first time working with Simply Green Plumbing. Russ and Gary came out to my house and made me extremely happy. His great team were very professional and timely. They made a bad situation amazing by fixing my situation that my washer and dryer had created. I highly recommend hiring Russ, Gary and the Simply Green Plumbing team for any situation that you might have. Definitely 5 stars, could not be happier.

Madhavi P.

2/26/2015

I didn't use their service but based on their reviews I called them to give me a possible solution and estimate for an urgent plumbing need. Basically, the main sewage line was clogged and the water was backing up at the lowest point in the house which was the bathtub. So called simple green for this purpose so that they could unclog the drain.
Contractor who came home did not even hear us and when he looked at the bathtub he immediately started off saying that we need to change our old galvanized pipes. His next statement was that they are available this afternoon or the following day to start the job.
We recently had an inspection and the report came clean as most of the pipes were new and the ones that were old were in a good condition.
When I asked him for an immediate solution, he went to look at the cleanout. Even though every detail in the house said the clog was between the bathroom and the cleanout, he argued saying the clog was from the cleanout to the city's sewage line. This was because he saw a tree right underneath the main sewage line connecting to the city's line. But when toilet was flushed there was no water seen in the cleanout nor the cleanout was overflowing as it lies lower than the bathtub. But you could immediately see water gushing into the bathtub when the toilet was flushed.
Even after questioning him he was gonna put the rooter in the cleanout leading to the city's sewage line versus trying to clear the clog in the house which was even before it reached the cleanout.
Mainly he wanted to sell the video camera rooter option or otherwise changing the pipes. His estimate for putting the rooter was $325 (remember this was in the total opposite direction of the clog) + $200 for video camera option.
We gave up on him and called another plumber after several experiments with flushing and seeing the way how the water was getting backed up in the bathtub. This other company put the rooter from the roof vent as ours was one way cleanout. Guess what!! This did remove the clog..
So stop selling wrong things to customer instead hear what the customer needs to say and understand the problem. If somebody had just blindly agreed to change the pipes it would have easily costed $6K-$8k versus removing the clog costed us $225.
I would give them 0 stars if yelp allowed me to. It was such a waste of time!

Bill R.

1/19/2013

Another rave review for this company.

My home warranty company couldn't find someone to come out for an emergency main sewer line blockage issue. They told me to find someone and they'd reimburse me for the expense, less the deductible. It took them about six hours to tell me this.

Brian from Simplygreen was out in less than an hour after calling (we live in the Santa Cruz Mountains.) He diagnosed the problem in about two minutes and had it resolved in under 30. When he called the warranty company for authorization they were amazed at how reasonable the fee was.

This one's a safe bet.

Glenn G.

11/11/2016 12:00:00 SA

Please read! We live in a 1907 house and had a pipe issue. Simply Green came out and reviewed the problem and provided their recommendation and price. Given the size of the expense we had another company provide an estimate. Their diagnosis of our issue was different. We decided to have the other company fix the problem. I contacted Russell to let him know we went with another company and asked why the diagnosis was different. He explained the difference and refunded the fees charged. I am blown away by the customer experience!! Russell will be the first call I make in the future (a 1907 house WILL have another problem) and will be my first recommendation for a reputable plumbing company!

Carter W.

09/08/2010 12:00:00 SA

We've used Simply Green Plumbing on many occasions: For emergency repairs as well as for remodeling jobs that we've had, and their level of service and professionalism was first-rate! I sincerely appreciate the attention to detail that the owner (Russell Stone), placed not only on getting the job done, but also on getting the job done RIGHT! Mr. Stone's a wonderful human being to work with: knowledgeable, helpful and extremely entertaining, and we wouldn't hesitate to work with Simply Green Plumbing again!

Jason H.

8/30/2015

Kudos to Wilver and Simply Green Plumbing. This has been my go-to company since moving to LG 4 yrs ago, and Wilver is my go-to professional for all jobs, from unclogging a waste line to a complete re-pipe of drains and everything in between. Wilver takes his time to explain the situation, lays out options, and works with you to figure out the best solution. He has never failed to follow up to make sure the job is done to my satisfaction. Wilver's work is always top notch and his attention to detail impeccable. If you want the peace of mind a job will be done right at a fair price, by someone who has your interest in mind, call Simply Green and ask for Wilver.

Juston G.

8/21/2011

Same day service ... Friendly even with my kids being in his space. All you could ask for and reasonable rates!

David P.

9/23/2013

We had a drain line leak under the house, and standing water under the leak. A friend recommended Simply Green, telling us they would do good honest work. We called,and they sent out a plumber, who gave us a quote. They then referred us to a drying company to get the water out from under the house. Then they came today and fixed the leak, replacing more than they had originally expected, but for the quoted price. The folks who answer their phones are friendly & professional, as were the plumber & assistant who did the job. I am pleased, and will call them again if we need any other plumbing service.

Paul R.

11/01/2012 12:00:00 SA

Just simply great service. Water heat started to leak in the early morning - I did my research on line - Picked Simply Green based on Yelp reviews - by the time Russell got here (under 2 hours) I had my questions ready and he answered them all and confirmed what I had read online about my options. Truthful and straightforward. Easy decision and we had our new water heater installed in no time. Maybe a bit expensive but you get what you pay for and I will now call Simply Green for all our plumbing issues.

Brian B.

12/15/2012

5 stars is not enough! Russell is the man.

After getting a call from a tenant in our 100+ year old building in Los Gatos that the toilets were overflowing, we called an emergency plumber that spent several hours trying to clear the clog. They finally gave up and claimed it was a problem they couldn't fix. Left with a big bill and the plumbing for 3 commercial tenants still out of commission, I looked to Yelp for guidance. Looking at the detailed and glowing reviews for Simply Green Plumbing, I gave them a call at 10:45pm expecting to leave a message about an appointment the next day. Within 3 rings Russel answered and had me setup for the following Friday afternoon.

He arrived at the appointment time and quickly got to assessing the situation. After an attempt with the standard rotor rooter it became obvious something was going on. He was determined to leave me with a clear flowing line, and presented options and explained their risks to the very old pipes in the basement. Russell called his family and said he wouldn't be making it to dinner as he had to see this through. We went with his secret weapon that within a few minutes had the obstruction cleared with the sweet sound of 70'+ of backed up sewage roaring out into the main. He was then able to use his camera system to see that there were still some stubborn roots intruding, but thankfully the pipe was intact all the way to the main. He left the camera at the roots and set it to a mode that allowed him to track it from above ground. Sure enough, it was under the sidewalk just a few feet from a big old street tree. He then affixed a nasty looking cutter head to the rotor rooter that was twice as big and serrated as what the previous guys had tried. When he was done another look revealed a pipe as smooth as a baby's bottom. He was as ecstatic as I was to see the line clear and the job done right.

Throughout it all he was extremely professional, explained what he was doing, and made the costs of each procedure clear in order to get approval before proceeding. I will certainly be using his services in the future, and plan to have him replace the old line to bring it up to modern specs. I cant; recommend Russel and Simply Green Plumbing enough!

Lee Ann W.

06/02/2013 12:00:00 SA

Very fast and professional service! We were happy to be given an appointment time rather than a four hour window like their competitors. We own a construction business and will recommend their services to our clients!

Eva Z.

07/02/2013 12:00:00 SA

Last night, we were doing laundry and the kitchen sink started backing up. Simply Green Plumbing came out first thing this morning and took care of the problem. They were on-time, knowledgeable, professional and fair. Thumbs up!

Steve G.

8/29/2013

Simply Green is simply the Best. I've been using Russell and his crew for years. They've fixed broken pipes, replaced toilets, put in filters, and changed out disposals. Russell, Gary, and the team are fantastic. Get it? Hire them!

Peggy M.

07/09/2011 12:00:00 SA

My husband and I have used Russell Stone from Simply Green for several projects. We have used him to repipe and install all of the plumbing fixtures in our rental plus various projects in our home. He is very reliable, honest and thorough. He always responds promptly to our calls and is very knowledgeable. We have always enjoyed working with him and appreciate his professionalism and expertise when it comes to plumbing.
We have recommended him to our friends and they have also been very happy with his work.

Taylor T.

11/18/2014

Russell came out to assess our main line back up on a Sunday afternoon, last minute request. We were unable to replicate the issue after several tries. He thinks it was a main line block, explained how that worked and the fact that we don't have a cleanout. We agreed to wait and see what happened. He didn't charge us for the long visit. Two days later the issues are back. We will be moving ahead to install the cleanout. SG has done work for us two other times. They are not the lowest price but they are the most professional and clean plumbers I've met. Prompt thorough and great results.

John M.

01/01/2014 12:00:00 SA

Our water heater of 15 years started leaking late Saturday night. We called a number of plumbers starting Sunday morning. Russell's called us back in less than 30 minutes of us leaving a message. Most of the others who claimed to be 24/7 called much later or wanted to go to the big box stores and get a unit that is to small for our needs. We have a large capacity water heater that is not stocked. The folks at Simply Green called some contacts on Sunday, found the latest replacement got it delivered first thing on Monday. It was installed in the early afternoon. They did a far better job than the original installation; it was a very neat and clean install.

I would use them again without hesitation.

Susy S.

5/14/2012

Russell was such a professional, honest person. He fixed a plumbing leak and explained water tank maintenance. A very sincere and honest person. Takes his work seriously and kept me informed. Thanks Russell!

Mark R.

11/18/2014

Just had them in to fix a leaky shower after another plumbing company quoted me what turned out to be 6x the cost to repair. These guys communicated well as to when they'd be at my house, were professional, and got the job done quickly. They will definitely be my go to plumbing company from here on out.

M F.

8/24/2015

I called this morning with a pipe blockage and the tech was at the house by 10:30 and problem fixed quickly and smoothly - great response, thanks. I was worried I'd have to wait days for someone to come...

Jeff H.

12/27/2014

Professional and courteous from start to finish. The only agency that answered the phone around Christmas, and scheduled a repairman the next day. He was thorough and efficient. Fast service.

Todd L.

5/31/2015

Great job, very professional. Came on Memorial Day and got the job done. I recommend.

Joff R.

08/04/2013 12:00:00 SA

Sunday afternoon. I broke a pipe. Water everywhere. These guys got me squared away. Russell was super helpful!!

Betty C.

8/15/2011

#ERROR!

Ryan G.

04/06/2013 12:00:00 SA

The good: They went way out of their way to try to help us out over the phone with our semi-urgent weekend problem.

The bad: When we scheduled an appointment for a 2-hour window, they showed up after the window had closed... 1 hour and 45 minutes *after the end* of the window, to be exact. (At that point, we decided to go with someone else for the job.)

Jeffrey G.

3/18/2016

Our upstairs jacuzzi/tub was leaking by one of the jets, leaking water which was dripping through the downstairs smoke detector. We've had some bad experiences with other contractors, so my wife's coworker suggested Simply Green, and we took a chance. John arrived to give us an estimate, then did an A1 repair job a few days later (he had to order the right parts, which took time). He did have to cut into the downstairs ceiling to access the leak, however John went above and beyond and replaced 2 jets and the drain pipe all for the original estimate, which was very fair in our minds. His nephew, Adolfo (not a Simply Green employee, but hey...I'm good with family connections), patched up the ceiling and also did a great job - the original cut is unnoticeable. A month later, we decided to purchase a whole-house water filtration system from Pure Water Essentials, but we needed a competent plumber to install the entire system. This was going to be a work intensive job and we wanted to have the water heater completely replaced, as well (it was 13 yrs old). Given the high quality results and professionalism with the jacuzzi, we specifically asked for John to do our whole house install. John & Gary came out to assess my piping and come up with the best solution for our home. No thanks to the original homebuilder, Lennar, the piping ran diagonally through the home along the 1st and 2nd floor. We ended up cutting the main water supply at the front of the house, ran new copper pipe along the side toward the rear of the house, drilled a hole into the garage, then snake the new pipe into the water filtration system, which then flowed into the newly installed water heater (provided by Simply Green). 120' of copper pipe, new 75-gal water heater, programming of the 3 control valves, etc. They did an outstanding job - and even painted the outside portion of the exposed copper pipe to match the house (thanks, Joshua) - I bought the paint, of course. It took 3 days, and yes, it was very expensive (well within our anticipated target price range), but well worth it because we wanted a quality job by a highly competent plumbing service - thank you, Simply Green. Also, Jessica - you're WAY too positive on the phone! Keep it up! Simply Green is our go to company for any and all (future) plumbing issues.

Ed Z.

03/12/2016 12:00:00 SA

Both of my toilets were backed up in the evening! They came out the next day driving a very professional looking truck. Within 20 minutes, they determined that the toilets were backed up and everything else as well, because the main sewer line to my house to the street was clogged by tree roots. They gave me an estimate which I signed... then proceeded to snake the my sewer main with very heavy duty motorized cable with a cutter end. They cleared it out relatively quickly using the easily available clear out in front of my house. They were very professional, and even put on clean room booties to keep from tracking mud into my home. Well, the sewage had back up onto my front patio via the clear out. So they did a great clean up job and sprayed some special disinfectant cleaning chemical all around they area of sewer spillage. It even smelled good afterwards! Later, I spoke to the owner, Russ, who was very nice, and he decided to partial refund me $100 dollars just because the job did not take as long as they had first determined! Well, that's what I call a conscious business ethic! Thanks Jennifer (their receptionist) for being so nice on the phone. Thanks Russ(the owner) for the partial refund!

Andrea s.

11/18/2014

Such an amazing company the owners are amazing and the customer service is even better! Definitely my go to place for all my plumbing needs! Refer a friend or family member you won't be unsatisfied I guarantee it!

W. G.

04/10/2013 12:00:00 SA

I had a main sewer line that needed to be replaced. Called Simply Green for quote and Russell came out the same day! Russell went above and beyond just a basic quote, taking the time to explain what the real problem was. Although I did not go with Simply Green to do the job, I was very impressed by Russell's customer service and professionalism. I will definitely use Simply Green in the future.

Debbie B.

12/21/2015

Simply Green Plumbing did an amazing job of re-piping my entire house with new copper piping. It was a huge job, and they did it in one day with a minimum of inconvenience to me and my family. John Moniz and his crew were professional, courteous, and very efficient, cleaning up after the job was complete so my house looked better than when they got there. John even came back the following week to put in some finishing touches for me! Their prices are competitive and fair, and I would definitely use them again for any pluming issues.

J. M.

7/17/2015

We recently had major work done at our home which required two days. I can't say enough for the team of John and Justin. Be sure to ask for these two gentlemen. I have wall to wall carpets in my home and they came in and laid out brand new tarps to keep things from getting dirty. Normally I have to do a major cleanup after any work is done. We didn't need to do anything because they were so tidy. They are careful, respectful and did a fantastic job on all repairs. When cutting out part of my wall to replace units they even used a vacuum to prevent dust from spreading all over. I can't say stress how happy we were with these two plumbers. We will definitely use them again when problems arise. Thank you John and Justin!

Amanda L.

5/31/2015

This plumbing company is AWESOME! I had a MAJOR plumbing repair affecting at least 50 residents who were without hot water. Simply Green showed up multiple times and thoroughly evaluated the issue, made a plan of attack and then sent in highly skilled technicians to repair it quickly. Gary, Justin, John, Wilver, Mike and Jose Luis were TOP NOTCH! I will use this company again in a heartbeat! Thank you all, I cannot express how happy I am with the results and service we received.

Roger K.

5/18/2011

Russell Stone is great, very personable & professional and he charged a very fair price for the work done. What I appreciated was he knew what he was doing, showed up with a very professional truck that was well stocked and completed the work in the time he originally stated and for the price he originally quoted.

His worked is detailed and he explains exactly what is needed in a way anyone can understand.

Highly recommended!

South B.

11/01/2012 12:00:00 SA

Wow, what a service! I had an after hours plumbing emergency issue, and they got here in 5 minutes!
Fixed the problem quickly and efficiently, very happy with them.

Chris M.

04/12/2015 12:00:00 SA

Last week I had to deal with every home owners worst fear. I called Simply Green and in 2 hours there was Gary and a crew onsite. He did a great job assessing the situation, explaining options, and creating a plan. We experienced minimal disruption over the next few days in a nightmare scenario. Gary had an army of folks show up the 2nd day to minimize the duration, which helped immensely in getting us thru the week. Everyone on the crew was professional, the work was really well done, and they didn't leave a trace. You could not ask for a better company to work with.

Joseph W.

9/14/2013

We had a sprinkler valve that sprung a leak at my moms house. They came within 30 mins after I called them and fixed it. However, a day later it was leaking again. I called them and left a message. The owner immediately called me back and sent a different person to take a look. It turns out that additional parts were needed to fix it. Wilver Castillo was the plumber today (Saturday). He explained the problem to me and they agreed to fix it at no additional charge. Their service is prompt and excellent. I understand that plumbing can be very complicated; I have had 2 other homes and a commercial property where a variety of plumbing problems have come up. Simply Green were reliable and made themselves available on my schedule. Thanks guys! We are planning on replacing old pipes next Spring and will be using them again.

Ted C.

6/19/2015

All the positive reviews are true. Jessica was unbelievably polite and accommodating to help get us the perfect appointment time. She then called a couple hours before the appointment time to say our plumber was running AHEAD of schedule that day and wanted to see if we wanted him to arrive EARLY. Yes please. Then our plumber Wilver was fantastic. Also super polite, knew his stuff, and suggested ways for us to save money. Fixed our problems lickety-split. Obviously when you are a very good plumber it is easy to stay on schedule and even be early sometimes. We will definitely use Simply Green Plumbing for our future plumbing needs.

Scott W.

5/26/2013

They didn't even come to my house, but I still give them 5 stars. I had a compression fitting that I couldn't get off, and I called asking how much it would cost to have someone come and cut it off so that I could finish my hose bib replacement and turn the water back on.

The guy who answered was great to listen, question what I was trying to do, then give recommendations on how to fix it myself. He could have just given a price, instead, he gave multiple tips, a shopping list for Home Depot, and the willingness to come out if I couldn't get it to work. Ironically, at Home Depot, I ran into a plumber in the pipe aisle who validated everything I had just been told, so I know these guys know their stuff.

He saved me $129 for a weekend service call, which unfortunately they lost, but it really showed the integrity of the company. I was able to fix the issue myself in reasonable time, and I'll definitely call on them first if I ever need future work.

Dan M.

5/22/2012

Simple Green Plumbing is a professional company with a professional attitude. Russ and crew took care of business and did a great job. Will make sure to use their services in the future.

Kcsk V.

12/09/2012 12:00:00 SA

Amazing! I have always wnated to find a trustworthy, competent and honest plumber and I finally found one. Russell is personable, friendly, and very competent. Explained everything as he went about his business of fixing a clogged kitchen sink. Reworked prevous plumbing work that prevented me from previously servicing the trap myself. He was very careful while working inside our home, wearing shoe covers and placing protective material on the floor. Not only was he flexible and available on such a beautiful Sunday afternoon, he was more than fair on the cost of his service.

It's nice to know that I can toss out all the other contacts for my plumbing needs, now that I have experienced the best.

Thank you , thank you, thank you.

Liz W.

03/04/2015 12:00:00 SA

Very professional organization. The service was performed at the promised time by a very competent and friendly individual (Gary!). We had a separate issue develop since my initial phone call and that waas taken care of as well. I put this problem off for weeks but I wish I called sooner.

Ju R.

3/22/2012

these guys were horrible !! They told me it was going to be $400 to fix my sink and then I got another plumber out who did it for $120 in about half hour! Not only that, he showed up with no tools and said he would have to come back the next day!! I told them it was an emergency and could call another plumber if he couldn't come out that day. So he came out just to get my business, without tools, and told me he had to come back!!!! HORRIBLE EXPERIENE

Mike R.

02/05/2012 12:00:00 SA

Great, fast service. I called for service on a clogged sewer line, and Russel had a guy at my house in less than 15 minutes. Very thorough work at a reasonable price. Highly recommended.

Jesse C.

04/06/2016 12:00:00 SA

We had a slow leak in the house for years (unnoticed) and our water bill has been racking up recently due to the penalty in CA. After talking with the water company they determined there's a leak but couldn't identify exactly where. We found simply green on Yelp and Gary came on the same day. We were charged $59 for the trip and $149 for stopping the leak. After crawling under house and walking around the property he quickly identified the possibility of the leak to be in the backyard, then we went outback to hunt for the spot. His experience definitely showed in the method and approach in which he narrowed down the root cause. Eventually he found the leak to be near the back fence, and gave some pricing options. After digging around with a shovel, he found the broken pipe and fortunately there's a shutoff valve near it (underground) so we mutually agreed it'll be cheaper for us to get another plumber to fix the pipe and just keep the valve shut for now. The whole thing took maybe 1.5-2 hours, and while there may be cheaper options, we were happy with the result and the professionalism & patience Gary displayed.

Anita G.

7/13/2016

OMG....woke up on a holiday weekend only to find a leaky toilet....RUSSELL....HELP !! Simply Green to the rescue! Russell immediately advised me on what to do to get through the holiday weekend. First thing on Monday morning, Milton immediately called to find out what was going on and schedule a time for the team to come out. Milton was very accommodating to my schedule which I truly appreciated. The team of 2, Gary G. and co-worker (sorry, I can't remember his name) came out and cleared the problem quickly....they did a fabulous job. Milton then called to follow up at the end of the day. Milton reassured me that if the problem continued that I could call and they would address it immediately. It didn't stop there, Milton called the very next day to check again. Since I do not know a single thing about the mechanics of a toilet I truly appreciated the follow through and reassurance that they would fix whatever goes wrong. I am so grateful. I will definitely recommend Simply Green! They are the BEST !!

Rob B.

11/03/2014 12:00:00 SA

Professional, simply amazing service. I had Simply Green come out to give me an estimate for a some plumbing and pipe work in a small bathroom remodel. The price was very reasonable considering the work to be done. The guys came out the next day and were rocking out from the moment they arrived. Justin, Tom, and Eric exemplified professionalism and were incredibly courteous and explained step by step what they were doing and maintained constant communication with me. Great guys, great crew. John, the big boss came out and went above and beyond. Appreciate all the help fellas.

Juliet S.

9/23/2014

Simply green did a major remodel of my bathroom . They were outstanding, on time and went above and beyond. I am a very happy client.

Marcelo S.

9/28/2011

Great service, honest and fair pricing. Matt worked on the sewer problem while Rusell was able to explain me my options. I will recommend and call them again when I need a plumber.

Eileen L.

06/09/2016 12:00:00 SA

If I could give them 10 stars I would. John Moniz and his crew were fantastic. The first plumbing co. my insurance Co. sent out had 3 chances in 3 weeks to repair the flood in my bathroom. After the 3 attempt I went from 1 working bathroom to no working bathrooms. I'm so thankful that John was available. With in about 10-15 minutes of Johns arrival he new exactly what needed to be done. Unfortunately it was a big job and this happened around 3:30 friday afternoon. They didnt have a spare crew that weekend, so before leaving John made sure that we could use our bathrooms. It only took him less than 30 minutes to do a temporary fix to get us through the weekend and it did. They arrived promptly Monday morning and made the perminate repairs. They were very efficient and professional. Very little disruption in my routine. I wish I had taken a picture of my front yard before and after. I've never had a contractor leave a work area looking better than when they came. They are definitely are the best plumbers I've ever had John Moniz really knows what he is doing and he has a great crew.

Anita C.

01/08/2014 12:00:00 SA

had a pipe burst under my porch and it was a Friday night. Couldn't find anyone to come out that night, but did get a hold of Russell who would send someone out between 10-12 the next morning. Surprisingly they were able to make it out by 8:30, but called first to be sure that was ok. By that afternoon the pipe was fixed without having to tear up my porch to do so. Unfortunately when turning the water back on another portion of the old pipe burst. Sadness. Fortunately Wilver found a way to run water to the house until he could get back on Monday to replace entire line to the street. They were so great and treated me and my property with care and the total price came in not great, but certainly reasonable. Wonderful company to work with and I certainly recommend them.

Robin B.

09/09/2013 12:00:00 SA

Once again, Simply Green Plumbing has exceeded my expectations and performed excellent work and solutions to my plumbing problems. It is so simple...you call them...they come out....quote reasonable rates....fix your problems....and hooray....my plumbing works better than ever. The absolute best plumbers out there....and with the most excellent quaity of service. Thank you so much for being there for me and my family.

Lisa P.

03/10/2013 12:00:00 SA

Unbelievable response to a challenging plumbing issue! Brian and Simply Green exceeded our expectations for quality and efficiency with very reasonable cost. I would highly recommend Brian and Simply Green to anyone with plumbing needs. Signed a very happy customer.

Kelly R.

10/27/2015

I manage a small apartment complex where one of my tenants had a problem with her kitchen sink. I used another company for my plumbing needs but after 3 attempts to fix the sink and charging me for 2 of the visits I got another call from my tenant. Same problem and the 4th time her kitchen was flooded with water. After reading the great reviews on Yelp, I called Simply Green where Jessica (who handles setting up appointments and making sure I knew exactly when to meet the plumber) said no problem, let me get someone out in the morning. I met Justin the next day and within 15 minutes he was able to give me 2 different estimates for 2 different ways to fix the problem. He then wrote me out the 2 estimates with exactly what it would cost and the scope of work, I then called my tenant, made a decision on which way to go and called Simply Green to have Justin come back out. I was very impressed with the professionalism, knowledge and kindness Justin showed. Within a half an hour the problem was fixed and really could not have asked for better service. Simply Green will always be my new plumber for my apartment complex and other properties I help manage. Thank you Justin and Jessica, you guys are Simply Awesome!

Barry R.

5/30/2013

I needed a good plumber and the ratings were impressive. Gary showed up and not only fixed the issue but he found several issues that our last plumber messed up that could have been very bad. Simple green rocks!

Shelly S.

7/16/2012

I love simply green plumbing. They are responsive, professional, honest and their prices are very competitive! They rootered 6 drains for me. We've noticed a great improvement in our sinks and showers. They are my go-to plumber from now on!

Kimba C.

03/01/2013 12:00:00 SA

I found out about Simply Green Plumbing through Yelp after another plumbing service cancelled my appointment 5 minutes before they were supposed to show up at my house. Thank God this happened, or I would not have experienced the pleasure of the outstanding customer service Simply Plumbing provided! When I called Simply Green after my other plumber cancelled, they scheduled someone to come out within the hour. Russell arrived and to make a long story short, he fixed my kitchen plumbing issue, provided some excellent advice on plumbing maintenance and educated me on the old plumbing system in my town home. A few weeks later, I receive a Thank You card. Simply Green puts the customer first, unlike other businesses and it's rare to get a traditional Thank You card from a business these days....especially a plumbing business. I will have Simply Green on my speed dial going forward for future requests.

Tim H.

09/01/2013 12:00:00 SA

Update: Russell called the next day, very concerned about what had happened. Although he could not changed the fact that the leaks had occurred he offered to do whatever he could to make things right. He offered to refund the amount paid for the original repair. I consider this extremely generous and it shows a real commitment to customer satisfaction.

Norman K.

07/08/2013 12:00:00 SA

I need to have my house re-piped and decided to call Simply Green based on the excellent reviews. I was told that they could send out a technician to give me a free quote, but there would be a $79 travel charge. Having the audacity to call something free that clearly is not (I don't care if you say the charge is not for the quote but the travel, it is a charge I need to pay to get the quote) and charging me to sell me a service is enough to make me not trust this company.

Ram H.

6/19/2013

We had contacted Simply Green Plumbing due to backed up sewers. They came and cleaned a part of the system (we could not locate the main cleaner outlet). However, the problem happened again the very next day -- we called them again and after some discussions, they came back and fixed the problem right, identifying where the main cleaning opening is located. We very happy they stayed with us to fix the problem correctly.

Barbie D.

6/18/2013

Simply Green came to my rescue again. All of Russell's employees are courteous and professional. I get a live person on the line when I call. This is Rene, who is very pleasant & helpful. The laborers work hard and take the time to explain what they are doing. They also clean up their mess. Whatever estimate is given, that is what Simply Green sticks by.

Rebecca E.

2/22/2011

Russell was professional, knowledgeable, and took care of us right away. His follow up and outstanding customer service were much appreciated. I would definitely use Simply Green again.

Chris P.

5/26/2012

Louis came and fixed our drain. He followed up our calls, arrived on time, explained what he was going to do very clearly. He was upfront about the cost which was fair and reasonable. He sorted out payment with our landlord. He worked quickly, cleaned up and was gone without interruption to our family. Overall, he provided excellent service. We will use them again.

Mike S.

6/18/2012

We just moved into the house and had plumbing problems. Called Simply Green and this man Louie came to the house and did everything he could to unblock the pipe. Finally we decided that a sewer clean out was our best option. They came back the next morning and put one in. We had plumbing again. They were great guys and gave us a great price.

Evan I.

12/04/2012 12:00:00 SA

These guys are simply the best. This is the second time I've used Simply Green. First time was a great experience too. Russell came out on Sunday to look at a slow running shower drain. He wasn't able to open up the drain at that time, and went so far as to modify his tools on site to try and open it up. He wasn't able to open up the drain but explained very clearly what was happening. He said he'd be back Monday with one of his guys. I wasn't charged a penny for his time on Sunday.
They showed up on time and ended up replacing a good sized section of waste plumbing that wasn't sloped correctly, and the waste and overflow drain on my tub. The work was completed on time, and they did a great, very clean job.
When I remodel my bathroom I'll be calling Russell to do the plumbing. I built houses for ten years, but between his knowledge of all things plumbing, his outstanding work, and his great pricing, it isn't worth my time when I can work on something else and not worry about the plumbing.
I have no reason to look for a plumber again. These guys are the best!

B. M.

02/07/2013 12:00:00 SA

Great service. When I told them that I had to get to school and a 4 hour wait wouldn't work, they made some calls and were over within the hour. They were courteous, professional, and clean (wore shoe covers). Price was fair.

a c.

03/07/2013 12:00:00 SA

Russel, Gary, and Rene were a pleasure to work with. There were very professional getting work done... no surprises... and on time. They were also willing to work with my home warranty company to get needed authorization to complete work. Overall a great experience, and now I have hot water again.

Anonymouse Y.

11/30/2011

Just OK. Came 10 min late, then messed in truck for 15 minutes, worked very slow. spent 2 hrs for simple job (i could have done self in 30 minutes). did only charge me for an hour, but $180 bucks for something so easy seems high. should have been 20 min for a pro plumber. i think they doddle in truck to spend more time. also took lots of cell calls the whole time. i had to wait there as a rental house. seems sincere and honest (thats why 3 stars).

Jim B.

05/11/2011 12:00:00 SA

Russell Stone of Simply Green Plumbing, Inc. was outstanding; he arrived on time, was professional, charged a very fair price and was a pleasant guy to talk to! He knew his stuff and came with a well-equipped truck with all he needed. He has been on his own for over 16 years; he and his wife run the business and he was brought up in this area. The debris trapped in our trap in the 2nd bathroom shower was quick work for him and he cleaned it up. I would recommend him to everybody...I was really impressed. When you have plumbing problems, it can be a lonely feeling after you have exhausted all your knowledge of what to do next and then who do you call...well, you are in safe hands with Russell Stone.

Paul J.

11/30/2014

I cannot say enough great things about Russell and Simply Green Plumbing. In short: you should not hesitate to use Simply Green for any plumbing issue large or small. Russell is extremely patient, knowledgeable, fair, and is relentlessly dedicated to satisfying customers. We had a blocked sewer line that flooded a first floor bathroom with an inch of wastewater (yes, it was disgusting). After running through some basic troubleshooting and cleaning up the resulting mess a few times, I reluctantly came to the conclusion that this was not a problem that was going to get fixed with some hardware store parts and my junior varsity plumbing skills. I called Simply Green late in the afternoon, and left a message. Russell called back promptly. All of his guys were on jobs, but he volunteered to come out personally to get our bathrooms back online. He advised he would arrive at 5:30pm; He actually arrived at 5:15pm. His truck was clean and incredibly well-stocked and organized. He was professional, conversant, and upfront about the process and potential causes. He proceeded to systematically address an unending array of plumbing mysteries that our vintage 1952 house threw at him. Every time an unexpected issue popped up, Russell out-maneuvered it like a seasoned expert. He always had the right tool or part. He never backed down. When other plumbers - even highly rated ones - might have justifiably opted to come back the next day to finish the job, Russell refused to leave without exhausting every reasonable option. After nearly 5-hours of gritty work in the dark and rain, the blockage was finally located and defeated by Russell. Even more incredibly, despite the late hour, Russell did not leave until the bathroom had been completely reassembled and cleaned, with absolutely no trace of the horror show that had taken place in there throughout the day. I cannot imagine how we could have received better service than this. Thank you Russell!

Vix K.

05/11/2013 12:00:00 SA

ROCK STARS! Ok, actually, the rock stars of their industry! After leasing a townhouse that had some very interesting/tricky plumbing issues, I called the property management company and they sent out Simply Green. I was able to set up an appointment immediately, Russell took stock of the situation, provided me with a detailed explanation of the issue and what it would take to fix, and what parts they would need to get - they started in the very next day as promised. The techs, Brian and Cliff had to climb under the house, under the kitchen sink, out into the back yard, cut into sheet rock, reinstall broken pipe, patch, putty, stucco, etc. Problem solved - everything working perfectly again. I had never had such a pleasant/efficient/clean experience with any contractor - ever! They wore booties to cover their shoes, they cleaned up all of the sheet rock mess. A few days ago I had a different problem show up - Russell was able to save the day (and my water heater) by flushing and replacing pipes - it was a tough job, everything had to be taken apart, and again, there were no left over traces for me to clean up and everything worked perfectly again. My dad was so impressed with their work, that he hired Simply Green for a persistent plumbing problem that multiple plumbers were never able to resolve (short of telling him he needed to re-pipe the whole house) - one trip out and Russ was able to locate the exact problem and fixed it right then and there - these guys are Rock Stars - seriously!