George Allen & Sons

We got off to a bit of a rough start but our four plumbing issues were handled quickly.   John is experienced and was able to explain what needed to be done and why. He repaired a leaky disposal, a broken outdoor faucet, got the bath sink running again and stopped the toilet from running continuously. I am very happy with the work done and I will use this company again.

We have used them on our property, our rentals, and our extended family have all used them for years. They used to be a great company. However seems they have gone greatly downhill. Yesterday we had them out for a repair on piping next to the sink. They didn't introduce themselves when arriving and said this us one of hardest jobs I've ever done. He moved our vanity and it broke one side of it (which I can do the repair so wasn't too upset). In addition he was horribly smelling of smoke.

However early next morning we saw the pipe under sink that he moved it now leaking in 2 spots. They were coming out same day in afternoon, so wife stayed home waiting for them. They knocked they said and left their card but didn't call or anything like that. They said it's not industry policy or practice to call when at a service call. I told him I been in construction last 20 years and every company I know its their policy. He said we've been around since 1961 and it's not the policy to call. It's COMMON SENSE....

We are not using them again and they seemed not to care. We used someone else to do the repair and are fixing what they broke. In addition they charged $220 for 45 minute (at most) and with a $10 hose they used to fix the issue. Call anyone else when needing a plumber. Horrible customer service, bad attitudes and quality has gone way downhill.

I've used George Allen & Sons a few time now for leaks and such. They've gotten me on their schedule quickly, done a professional job, and charged reasonable rates every time. They're my #1 choice!

Great job by Jon diagnosing an issue with our sewage ejector system and charging a reasonable rate.

We needed a plumber to fix a couple of leaking shower heads and a clogged bathroom sink. Butch showed up on time and did a fantastic job looking at all the issues I showed him and fixing everything. He was friendly and patient with all of my questions. It took him around an hour to fix 3 separate issues and the price was reasonable for the work he did.

I would definitely call them again if I need a plumber.

Two different experiences with George Allen and Sons.  Butch was super professional and did great work on some plumbing repairs.  We really appreciate his work.  Our experience with Tyler wasn't very good.  We had an emergency issue, he took a quick look, and said he would get back to us if he could find the parts.  We didn't hear back for the rest of the day.  We went with another plumbing business and our emergency issue was resolved the same day.  We may give George Allen and Sons another try in the future as long as we can get a hold of Butch.

We have used George Allen and Sons a couple of times and both times they provided excellent service.  This recent job they came out within one hour and fixed the issue right away.  I highly recommend their services if you are in need of a plumber.

Very responsive and reliable, I had a major irrigation leak in a holiday weekend and they came right out and fixed the issues within 2 hours. And refused to charge me extra for the holiday, simply the best.

They were able to come right away to fix a outside leaking faucet I thought needed replacement since very old , but he took out his wrench tighten it up & didn't charge me. Best 5minutes I've had with a plumber, even thou I felt alittle dumb!

Installed a new water heater as my previous one had failed. They are incredibly nice, on time, and able to do work quickly to get hot water back in my house!

Butch is the man!!!! He has come to our home to diagnose and fix a few plumbing issues we have had. He was able to come out quickly and always got the job done right. I am so thankful and highly recommend them.

We had leaky shutoff valves under our kitchen sink, which I discovered while preparing to install our new faucet. We called George Allen & Sons to schedule an appointment to fix the issue, and they were able to come out the very same day. John fixed our shutoff valves and installed our new faucet in an extremely reasonable amount of time, and the work was done very, very well.

I would wholeheartedly recommend George Allen & Sons, and I can't thank them enough for being there for us during this very strange time (shelter in place).

Tyler with George Allen & Sons Plumbing installed a tankless water heater in my home. Great customer service and an awesome technician!!!
Tyler was prompt ,professional, knowledgable, and courteous. He did the job quickly and he was very efficient while honoring health safety requests and also he cleaned up when he was done!

Thank you Tyler

I was on a ski vacation when a pipe broke at a rental property of mine. I called at least 6 local plumbers and a few could come the next day and one not for 5 days.

These guys not only retired my call but said he was done for the day and would stop by on his way home.  

Within a half hour of the return call I got a photo text from my tenant that the job was done.  

Thank You George Allen and Sons plumbing.  I will be calling and recommending you again.

Can't say enough so won't even try - just look at the stars and know I strongly and highly recommend unconditionally.

Hot water not working properly since heating contractor installed new furnace. Called George Allen & Sons, they walked me through  adjusting the temperature over the phone, saving me the cost of a service call. I have used this company before and they have always provided excellent service at a fair price. Highly reccommend.

Needed a new water heater. Below is the pro and cons of my experience in dealing with this company.

Pros:
-Responsive
-Call back in a reasonable amount of time. Installation time was not too far out considering that we just had the CZU fire.
-Good local reputation.
-Was able to work in a cramped area for installation of my water heater. -Removed a cabinet and a water heater support to install the water heater.
-Worked very quickly.
-Good installation.
-Wore a mask.
-Sent a credit card receipt after completion of the work.

Cons:
-Was not able to select any particular brand or no ability to purchase a water heater with a longer warranty period. Was only able to get a water heater with a 6-year warranty. Would of preferred to buy a more premium water heater with at least a 10-year warranty.
-Water heater support was put back and blocks the pilot start/water temp control.
-Did not reinstall my cabinet after installation of the water heater.
-The price was higher than others businesses that I called. About 20% higher.


Will I use them again? Yes. Would I recommend them? Yes. If you are watching your budget, I would not recommend them. If you want quality, reliability and a good reputation, then I would say that they are a business you should consider. You do get what you pay for!

I have some plumbing that needs to get completed on the house, but will delay the work till Covid threat is minimized.

Butch is the man. Always shows up on time and does great work. Not too many repair companies want to come out to our house so we are very happy with the quick and efficient work. Thanks guys!

I had a tricky issue that was time sensitive and called several plumbing companies--all were booked. Even George Allen and sons were booked--but they sent someone that same day and  and fixed the problem the following day. Excellent and timely work.

Had a regular ol' run-of-the-mill clogged kitchen sink. Butch came out and took care of it promptly, explained the issue, and snaked it for us. He was on time, which is highly appreciated.

I can't say anything about any more complex issues, but I'd have no problem calling them again.

We have worked with Tyler several times now and are so happy with him and his work. Most recently he installed our tankless water heater and did a great job and it was affordable and works great. I recommend Tyler to anybody!

Wonderful plumbers! He arrived and fixed our tub leak and faucet leak in just an hours. Thank you so much!

Very happy with George Allen and Sons! I called regarding my leaky kitchen faucet and was able to schedule an appointment very quickly. Tyler came out this morning, and noted that there was evidence of a previous leak. He diagnosed the issue as the valve of the reverse osmosis faucet. He described next steps and didn't charge for this visit. This is my new local plumber!

Showed up on time (to the minute).  The job was harder than I explained and I had to remove drywall so that he could get proper access.  He came back later in the day to finish the job even though I know everyone is slammed with business right now.  The price was very fair all things considered.  This is my new local plumber!

George Allen & Sons provided very honest and timely customer service! In addition, they are one of the few companies that will come out to Scotts Valley. I called them because the water heater went kaput. Turned out to be a fried controller that was under warranty. Hopefully I won't need to call them again anytime soon, but if I have any plumbing issues, they will be the first ones I call.

The tenant at my mother's place had a toilet problem and I had to find a plumber for the first time in this area. I called three places, and these folks came through with no hassle at a reasonable price. They came early in the 2 hour window and we had no problems arranging payment so I did not have to be present. The other big national chain had online appointment template that didn't work and their estimate was more than double what Allen & Sons charged.

Scheduled an appointment to address a clogged kitchen sink.  Butch arrived on time, and took care of the problem efficiently.  Pricing was reasonable.  Zero issues.

Service call review:
Quick response time. Efficient and skilled repair completed in one hour. I am very happy and will use again!

Thanks to a fast response from Tyler with George Allen & Son's, we got our underground propane line that had been leaking for who know's how long. Tyler was quick, incredibly nice, professional, and just made our life so much better. They were inexpensive, but knew exactly the what's, the why's & fixed it everything perfectly. Most of all, we have a safe system now. We will never go anywhere else.

Tyler Allen was imperative to helping set up our grey water system.  We had consulted with multiple landscapers who were grey water specialists, but they were not plumbers.  We felt uncomfortable having the landscapers set up the actually plumbing aspect of the grey water system.  It was difficult to find a plumber with any knowledge of grey water, until we found Tyler.  He is incredibly knowledgeable about grey water systems, friendly, and did an excellent job.  For anyone interested in grey water I recommend you start with Tyler Allen, then have the landscape grey water specialists dig the mulch basins and complete the hook up to the plants.

Thanks Tyler for all of your time and insight!  We will call you again for all of our plumbing needs!

I've used George Allen and Son's Plumbing for over 20 years and have had nothing but good experiences with them. They return calls in a timely manner and have been good at getting back to me and scheduling a time for repairs. They do really good work and seem reasonable price-wise.  We have almost always worked with Butch and think he's terrific! He's asset for the business and have appreciated his talent and professionalism.

I'd give 1 million stars if there would be an option!!! Tyler is above and beyond excellent! Had to install a water heater which got broke after 17 years and two other plumbers (who had a great reviews on Yelp, btw...would never put my trust in the reviews ever again) - came over and gave me estimates of $1,250 and said the part got rusted, cost $228 to replace. Talal, owner of Expert Plumbing was the Nightmare Experience (have to applaud for picking a name for what should be called Most Horrible!) . He had guts to send me the estimate for water heater+replacement =$2,258.85 and told me it'll take two men to do the job. I went on line and bought Bradford White from supplyhouse.com for $600 with free shipping and no sale tax. And was lucky to open Scotts Valley newspaper to find George Allen & Sons Plumbing! Got the estimate over the phone for $300 and the part to replace was only $50 not $228. All in all, the cost came at $1,000 total, not $2,258.85 with $100 discount (what a JOKE!!) that Mr. Rooter and Talal with expert plumbing wanted to get from me. That's over double the actual cost! Tyler was SUPER efficient, I Wowed when I saw how clean he left everything behind..even took a box of a new heater with him which I was going to cut in pieces and dump. Saved a lot of work for 58yo woman! Best experience with a truly HONEST right in my town company! Can't thank you enough and already told my friends never waste any time on calling other plumbers - unless you want to get scammed for money. Thank you so much for your work, Tyler!!! Will be waiting for another job to give you in a heart bit!!!

Our water heater went out. I called around to a couple of plumbers. 2 never returned my calls, two more quoted me prices $500 and $1300 more than here! The plumber arrived on time and had my water heater replaced in an hour! Great experience overall.

We used George Allen plumbing in January to fix a bathtub/shower faucet that was stuck. The plumber was quick, in and out in less than an hour. Bill came out to about $166, about $40 was the replacement part. I wish I made that much money for less than an hour's work! I'm in the wrong business. Anyway, the faucet works great now.

I cannot say enough good about this family plumbing business.  Tyler, the son, scoped out the issues with my aged SC mtn home with corroded galvanized pipes, then brought dad in to do the work with him.  They gave me some carpentry tasks opening things up and got us back in business with full flow water.  Prompt, professional, fair priced, and a pleasure to find in this era.  You will not be disappointed.

Had a stuck P-Trap drain that I was not able to remove.  John was able to remove it in minutes and I also had him install a faucet.  He was quick and efficient and the price was reasonable.  I will definitely be using these guys again for future plumbing needs.

I called this company based on great reviews (other website).
Very prompt and courteous service both on the phone call and the visit.
Tyler very quickly resolved a few different problems.  Reasonable cost, and additionally gave good advice about septic tank maintenance, and resolved a water quality issue. Great experience.

We have called upon this family owned and run business several times, and they always deliver. On the last visit, Tyler took charge with the water department supervisor and our issue was resolved successfully within minutes. We wouldn't use anyone else! Thanks Tyler!

Jon has been out to our house on multiple occasions. Recently he was out to help with our shower. They are good people and I feel the bill for the work was reasonable and I was grateful. Thanks

Very happy with the service. Worked with Tyler and they gave me a quote on the phone and were able to do the work the same day. Their quote was much lower than three others I checked with. The great thing about it was the actual cost was lower than the low end of the quote. They were able to do same day service. I would highly recommend them.

Excellent..  Had a stopped up toilet ( major remodel ).
Butch arrived on time, even called me 15 min. ahead so I could meet him.
Solved the problem and left within 30 min. Very reasonable !!
Will definitely use them again..

Very highly recommended. And I don't do that very often. These guys got me out of a jam, my tankless water heater stopped working after the memorial day weekend. They stepped up to the plate, found a replacement and had it installed the very same day. ALL of this at a really reasonable price! Tyler was extremely polite and professional, very easy to work with. I can't say it enough, if you have plumbing needs give these guys a call.

We've used George Allen & Sons Plumbing for nearly 23 years since buying our home. In fact, the previous owners (29 years) also used them.  Jon and Butch are our go-to plumbers.  Jon has 45 years experience.  They arrive on time, are competent and friendly.  We've had them do everything from fix leaks, clear small AND large clogs, install hot water heater, garbage disposals, bathroom vanities/undermount sinks and fixtures, toilet, refrigerator water line, leaking sprinkler system....you name it!  They've never failed to get the job done right.  And they'll come back (no charge, of course) if there's a continuing issue and GET it right.  We highly recommend this longtime, family-run plumbing business.

Worked with Butch and he is a great guy. Fast and professional and also just as important, friendly. Snaked a line out and gave me a competitive quote for some work I need done. Definitely going with Butch at Allen George & Sons Plumbing.

Great plumbers , however the dispatcher lady is so rude need to work on her social skills.

Not professional and complained a lot about having to do his job. If you don't like what I am paying you to do keep it to yourself or get out of the business.

Customer service at Allen George & Sons is great. The woman I spoke to on the phone was very friendly and they were able to send someone over to the house the very next day. John came out to look at a potential leak in our water pipe and the whole experience was great. I learned how to check for leaks in our water line and since it turned out there was no leak, there was no charge at all for his time. I will definitely be calling them again for any plumbing needs.

My tenant called me Easter weekend and said her apartment had no water pressure.  I called George Allen and left them a message.  Tyler called me the next morning and came out to the apartment within two hours.  He found that the pressure regulator needed to be replaced.  

I have used George Allen and Sons for my personal residence and rental several times, but this is the first review I have written.  They have always been excellent to deal with, but this time I felt Tyler went above and beyond.  

Thanks again!

We love Tyler and his dad. These guys are super honest and hard working. We've used them before for a huge and insane leak that we had. Tyler was upfront and honest with us about the cost, and was able to fix it. Simple and straightforward. We tried to use him to replace a water heater for us, but again, he was upfront and honest with us about how at the moment, he just couldn't do it because they simply didn't have the manpower to do it. We called other places and ended up getting ripped off (ahem, expert plumbing) and they tried to rip us off on a sink repair too. I called Tyler practically in tears since I was about 5 days away from having a baby, and he actually recommended I call the manufacturer and use the warranty on the sink. Expert plumbing actually first told me that a sink repair would be $395 but as a *favor*, they'd only charge us $190 PLUS the cost of the parts. I am SO glad I called Tyler and told the other guys just to forget it. Because of Tyler recommending me calling Hans Grohe, we got FREE replacement parts and he installed it for us only the cost of the service fee (which was only $125). It's hard to find an honest plumber in town, and George Allen and Sons are a gem. They have our business for life!

I had a clog that was supposedly fixed by another well-known plumber in town but when I came back from vacation, my toilet was clogged again. The plumber would not honor their guarantee so I had to call George Allen.
2 guys came and they wanted to go to the crawl hole to see how the pipes are laid to determine where they would put the rooter machine. They spent 15 minutes doing this and decided to forgo the crawl hole. They then pulled out the toilet to snake from there. They found a clog about 20 ft away that the other plumber did not clear.
I also asked them to snake out some roots at the clean out near the street. They did all those within an hour and didn't charge extra for the new wax seal for re-installing the toilet.

ETA: My kitchen sink seems to have a clog, no problem, George Allen came back to snake it out again, at NO charge. They are now my go to plumbers although their prices are a bit higher. They guarantee their work.

They are great to work with, in and out no fuss.  Called this morning and could come over right away to fix my water heater.  Call them next time you need help!

Clogged up my sink making thanks giving dinner. Called them up and left a message with their message center. Got a call the next morning and he came out and fixed my clog in minuets even have me a discount of the service fee since it was a quick fix. I will be calling them again if I have any further plumbing issues.

I have been calling on these guys periodically many times over the years.  They are quick to answer calls, very experienced and reliable.  I place total trust in their knowledge and fair treatment of customers.  They won't charge unnecessary expenses.  They always do the job right the first time.  They will always be my #1 plumbing repair choice.

Excellent Company. Jon came out once to install kitchen faucet , second time installing new garbage disposal. Best customer service, friendly,polite, efficient,experienced. Everything we look for and more.We will call again and again.Thank you

I had a plumbing emergancy and called these guys. They were at the location within minutes and stayed till the job got done, even though its was the end of the day and well past normaly business hours. The price was very fair and now the plumbing is better then before. Thank You Tyler Allen!!! You guys are awesome. I would HIGHLY recommend their services if you are need of a fixing or are looking for tankless water heaters. These guys know their stuff.

Our shower wouldn't shut off so we called around to a ton of plumbers and they were the only ones that could fit us in for a reasonable price. They showed up on time and fixed our shower quickly and didn't charge an arm and a leg! I would definitely recommend them.

I have heard good things about these guys so I am sorry that they really messed up. Tyler came out on Wednesday to fix a broken pipe.He recommended I have him place a temporary pipe from the meter to the house until I found some one to dig a trench for a new pipe. I told him the family is on vacation and the plants will all die and they don't want to come home after a vacation to a house with no water. He said I will put the temporary hose on . I said Fine and left. I then called him that afternoon and said They will be back Sunday so it needs to be done before that. I will have it done before the end of the week He says. Thursday night still nothing, so my wife and I haul 30 gallons of water over in buckets to water the plants. Call Friday, did not return message. Call again Friday afternoon, still did not return call. I will go over and fix this myself for these people and will check to find out what happened. I think this company is good but stay away from Tyler. Of course there may be a good excuse but they should have called.

These guys rule.  Always prompt, always polite and always spot-on with estimates.

Impressive service.  We had to have our water heater replaced in late 2013.  I canvassed the different plumbing contractors in the area and by far, they quoted me a reasonable price and when the work was done, final bill was close to what they quoted.  The time it took to complete the job was within the time frame given to me.  They were quick to answer calls as other reviewers have attested and came right away.  I will not hesitate to use them again the next time I need plumbing work.  Very professional!

I had a silly plumbing question regarding my shower trim, it was leaking.  George Allen & sons plumbing was willing to come out for my small job.  They arrived on time, answered all of my questions, and fixed the problem for me.  I was very happy with their knowledge and service.

They were out fast to fix the problem and were good on the rate. Not many family owned and operated business are around anymore.  They also give senior discounts.

Just as I thought it was impossible to find honest plumbers, I found these guys. Quality work, reasonable prices, friendly, responsive. Happy to give them 5 stars and recommend to others.

I agree with Matt in that these guys were prompt and polite.  They were nice enough to come out quickly for a plugged drain.  Unfortunately they spent the next hour plus trying to avoid taking my under-sink drain apart, lugging equipment to the roof and dropping their 75 foot cable from there (there was no clean-out.)  Ultimately, they told me that the blockage was more than 75 feet away, which was the length of their cable, charged me $125 and left.  They suggested Roto Rooter but warned me that it was going to cost a fortune.  So I called Roto Rooter.  Roto Rooter went directly to my sink, and cleared the blockage using the exact same equipment.  The plumber from Roto Rooter told me that they hit the blockage at approximately 60 feet--plenty of cable left. It took them about 5 minutes to dissemble and reassemble the drain that George Allen worked so hard to avoid (though the actual work with the cable took quite a bit of time due to our weirdly routed plumbing.) They were clean and neat and gave me a 90 day guarantee.  They also do not charge if they can't fix the problem.  I did call George Allen Plumbing to discuss this, but they never called me back.  So I am letting all of you know what happened.  They may be excellent plumbers for more complicated work, but they charged me $125 for a failed job that Roto Rooter did properly for $225 (and that included a jug of stuff they left me for maintenance.)  I think George Allen could have at least returned my phone call, which was calm and polite. So, I give them 2 stars for their excellent response time.  Minus 3 stars for not bothering to return my call and for their lack of success.

very happy with the service. called on the weekend (not an emergency) and got the answering service. they called back 8 am, scheduled an appointment the same day, arrived on time, took care of three problems and were done. small family business with good service.