Robert's Plumbing & Rooter Services

Robert has been our plumber for many years now and has always done a great job. We call him whenever we have a plumbing problem. The main issue he has helped us with are the tree roots in our backyard that are messing with our pipes. He has a great system called Vaporooter that kills the tree roots and keeps our plumbing running smoothly. Robert is very fair, professional and HONEST. I highly recommend him to anyone needing help with their plumbing.

Ignore the negative review from Janet S. because I guarantee you he is a good guy and very knowledgeable. He would never do anything dishonest. I'm sure there is more to the story then she is telling.

In response to Robert Waddell's response to my review:
This has been turned over to the Better Business Bureau (almost two months ago) and you have been unresponsive.

In summary; June 2018 I paid you $1,000 to administer the Vaporooter product  to BOTH sides of my house.  You gave me a one year warranty.  By October the west side of our house was having issues.  The plumber came out and said the line was filled with roots.  I wrote you on November 4th and you finally replied to me on November 15th stating you were down three men and 'going crazy trying to keep up.'  That's when you confirmed you didn't even treat the west side of the house! You said you would come back out but would be charging me $450 the first 2 hours then $200 for each additional hour and then $350 for the Vaporooter treatment.  What?  You didn't even do the job the job the first time for $1,000!

Then, this past April, we discovered roots on the WEST side of the house; the side you actually did treat. So, the Vaporooter product is ineffective.  At this point I contacted Scott Johnson, V.P. of Douglas Products, the producer of the Vaporooter product.  They do not stand behind their product and their customer service is shameful.

Like I said, this is now in the hands of the Better Business Bureau. Initially, I only wanted half my money back (since you did half the job) to cover additional plumbing costs. But now I am demanding a full refund; the product does not work and the hassles have been beyond my comprehension.  As I stated to Douglas Products, I really did NOT want to write a negative review on Yelp as I had hoped we could get this resolved, but you and Douglas Products have left me no choice.

I want to insure this does not happen to any other unsuspecting homeowners who have invasive root problems and might think Vaporooter is a viable product.

Robert has been our plumber for many years now and has always done a great job. We call him whenever we have a plumbing problem. The main issue he has helped us with are the tree roots in our backyard that are messing with our pipes. He has a great system called Vaporooter that kills the tree roots and keeps our plumbing running smoothly. Robert is very fair, professional and HONEST. I highly recommend him to anyone needing help with their plumbing.

Ignore the negative review from Janet S. because I guarantee you he is a good guy and very knowledgeable. He would never do anything dishonest. I'm sure there is more to the story then she is telling.

Robert was very kind and quick to respond to my plumbing issue. Although he is a very busy individual, I appreciated his constant communication and kept me updated with his availability. He was on time, and took care of the problem. Thank you Robert! - Kam

Robert is the best!! He's quick to respond, fast and efficient.   If you have any plumbing needs, you should give him a call. I cannot recommend his service enough!!

Can I just say that Robert and Sergio saved the day?!?! Robert was the 3rd plumber I had to call regarding this same plumbing issue...One plumber came out and said he didn't have the equipment for our issue of plumbing backing up into our showers and toilets not flushing. One plumber took 165 dollars from us, partially cleared it (that lasted for 1 week) and wouldn't return my messages when I called to ask if they could come out again, because it was still backing up. Robert used a camera and could tell that our mulberry tree roots had destroyed our sewage pipe going out to the street. They were able to replace the damaged pipe, installed clean outs for us (which was sorely needed, as I wonder why somebody would build a house without one?), removed the roots of the tree that were growing into the pipe, and applied a treatment called Vaporooter that kills the roots of the tree that are growing into the pipe (without killing the tree). I had never heard of this treatment before, but we were assured that we should be clear of roots for a good two years, with what they did. Everything is draining great, now! Thank you Robert and Sergio for coming out in the rain with your camera and jack hammer, and wading through the mud, to fix our situation, that the other 2 plumbers couldn't seem to correct!!!

I've been using Robert as my plumber for the last 19 years.  He came recommended by my mom who had used him for years prior to that (and she is a pretty tough customer).  He has never let me down.  He always gets right back to me when I call and has always been fair with the cost.  I have very old pipes - original from 1965 - and he has taken care in dealing with them.  I know they won't last forever but I also know I can count on Robert to give me an honest assessment of what is going on. When my entire house backed up (tub, sinks, toilets), he and Sergio came after their last evening appointment and spent almost 3 hours taking care of the job.  So here is my 5 star review.  Thank you, Robert, for all you've helped me with over the years.

On a side note, I am floored by the negative review here.  I recommended Robert for an emergency plumbing issue for my friend where they had to dig into her driveway to fix the issue.  It was major work.  She had other quotes and Robert gave her the best, combined with my recommendation.  This friend, like my mom, is the type that will call you out if you're not clear and fair or you're fluffing your wallet with HER money.  I would never have recommended Robert if I didn't have confidence in him.  I definitely don't want to hear about what my recommendation screwed up!  She was completely satisfied.   Thanks again, Robert :)

Robert was very kind and quick to respond to my plumbing issue. Although he is a very busy individual, I appreciated his constant communication and kept me updated with his availability. He was on time, and took care of the problem. Thank you Robert! - Kam

I had Robert use jetting equipment to prep for a pipe repair that I was getting ready to make. He used camera equipment to verify the line was completely clear and to assure the location of the section of pipe that I was going to repair.
Thanks Robert!

Robert was fabulous! Three plumbers could not fix our plumbing situation and it was an ugly one!  Robert was on time and professional. Unlike the first couple of plumbers who had recommended the most expensive and invasive solution for our problem (breaking concrete on a slab house); Robert started working on the issue using his skills and knowledge not jumping to elaborate means first. Robert is an honest guy, the previous plumbers talked about how we will need to reroute our kitchen pipes (sounds expensive right!), he said not to do that unless I have money to burn. If this occurs again, his recommendation is to let him flush it out first. He was quick and efficient, explaining what he was going to do and helping me understand the issue we had. My sinks are draining faster than before! I highly recommend Robert, he saved the day!

Robert is the best!! He's quick to respond, fast and efficient.   If you have any plumbing needs, you should give him a call. I cannot recommend his service enough!!

I have a terrible and unique issue, some (idiot) stuck a pvc pipe in my drain under the kitchen and it causes back ups. After several plumbers I was referred by another quality rooter guy to Robert, I was told if he couldn't do it no one could. Robert was responsive, professional and worked on my drain for a solid 5 hours!! Well, he couldn't get the pvc- but he also was able to tell me the pipe itself was damaged and leaking into my soil under my foundation, he had video, measured the exact areas in my house that the pipe will need to be dug out and removed, and helped educate me on the issue as a whole. I would say Roberts prices are fair, he's not the cheapest- but you get what you pay for. I saw this guy work hard for 5 hours to help me, he at least gave me answers and understanding of the issue so I know what I need to do moving forward. Highly recommended.

I had Robert use jetting equipment to prep for a pipe repair that I was getting ready to make. He used camera equipment to verify the line was completely clear and to assure the location of the section of pipe that I was going to repair.
Thanks Robert!

Robert was fabulous! Three plumbers could not fix our plumbing situation and it was an ugly one!  Robert was on time and professional. Unlike the first couple of plumbers who had recommended the most expensive and invasive solution for our problem (breaking concrete on a slab house); Robert started working on the issue using his skills and knowledge not jumping to elaborate means first. Robert is an honest guy, the previous plumbers talked about how we will need to reroute our kitchen pipes (sounds expensive right!), he said not to do that unless I have money to burn. If this occurs again, his recommendation is to let him flush it out first. He was quick and efficient, explaining what he was going to do and helping me understand the issue we had. My sinks are draining faster than before! I highly recommend Robert, he saved the day!

I just got my first review. Can you review me please. This message was sent to me by Robert W. the owner of this business, so here you go Robert.

USE THIS COMPANY AT YOUR OWN RISK!

In December, I filed legal action against this company and received a Judgment in our favor AGAINST Robert's Plumbing and Rooter Services. Update: This fool wasted everyone's time by APPEALING the Judgment against him. Our new trial was finally heard on April 21, 2017 and once again, a new judge ALSO RULED AGAINST this lying fool, Robert Waddell, who doesn't know a broken pipe from simple root buildup.

Background: Last June another plumbing company who could not clear our main sewer line after two alleged attempts referred us to Robert's Plumbing (obviously friends). The first plumbing company declared that we had a broken pipe and marked the location. Ironically enough, Robert claimed that they also could not clear it and that the pipe was broken and marked it in the same location as the first guy. Can you tell they had been talking? Robert told me that we had no other choice but to start digging and that the repair cost with the first plumber could be between $7,000 and $10,000. So, we did start digging and over $2,000 later and an 8' DRY hole, discovered from the City that we simply had roots in our main line.

Therefore, I called out a new plumbing company who said they were sure they could clear it and if not, they would not charge me. This new plumber also informed me that hydro jetting is worthless. Well, guess what? After not having proper plumbing in our home for over a week, this new plumber successfully CLEARED our main sewer line in LESS than 15 minutes with a regular cable machine!! He put his camera down there and showed me the water flowing all the way into the City's main sewer line, WAY beyond the spot marked by Robert's Plumbing. And further, this new plumber felt bad for us and wouldn't charge us anything.

Robert's Plumbing website states that There Is No Blockage I Can't Get Through. Well, Robert, apparently that is just another lie and/or you were allegedly working in cahoots with your friend, Bobby at J&D Plumbing. The first judge agreed with us, and now a second judge has as well. Thanks for wasting everyone's time, Robert.

I DO NOT recommend using this company. The owner, Robert Waddell, is cocky, arrogant, and has a bit of trouble controlling his temper.

I had been having ongoing root issues in a sewer line on a rental property. It was causing the water to back up and many tenant complaints.  After having the line snaked many times a year for several years, and costly I might add, i had to do something else about it and someone referred me to Roberts Plumbing and Rooter Services.  Robert came out and vaporrooted and hydro jetted the line and I haven't had a problem since.  It's been about 12 months with no issues.  And more importantly no tenants calling to complain about a problem.

Can I just say that Robert and Sergio saved the day?!?! Robert was the 3rd plumber I had to call regarding this same plumbing issue...One plumber came out and said he didn't have the equipment for our issue of plumbing backing up into our showers and toilets not flushing. One plumber took 165 dollars from us, partially cleared it (that lasted for 1 week) and wouldn't return my messages when I called to ask if they could come out again, because it was still backing up. Robert used a camera and could tell that our mulberry tree roots had destroyed our sewage pipe going out to the street. They were able to replace the damaged pipe, installed clean outs for us (which was sorely needed, as I wonder why somebody would build a house without one?), removed the roots of the tree that were growing into the pipe, and applied a treatment called Vaporooter that kills the roots of the tree that are growing into the pipe (without killing the tree). I had never heard of this treatment before, but we were assured that we should be clear of roots for a good two years, with what they did. Everything is draining great, now! Thank you Robert and Sergio for coming out in the rain with your camera and jack hammer, and wading through the mud, to fix our situation, that the other 2 plumbers couldn't seem to correct!!!

I had been having ongoing root issues in a sewer line on a rental property. It was causing the water to back up and many tenant complaints.  After having the line snaked many times a year for several years, and costly I might add, i had to do something else about it and someone referred me to Roberts Plumbing and Rooter Services.  Robert came out and vaporrooted and hydro jetted the line and I haven't had a problem since.  It's been about 12 months with no issues.  And more importantly no tenants calling to complain about a problem.

I've been using Robert as my plumber for the last 19 years.  He came recommended by my mom who had used him for years prior to that (and she is a pretty tough customer).  He has never let me down.  He always gets right back to me when I call and has always been fair with the cost.  I have very old pipes - original from 1965 - and he has taken care in dealing with them.  I know they won't last forever but I also know I can count on Robert to give me an honest assessment of what is going on. When my entire house backed up (tub, sinks, toilets), he and Sergio came after their last evening appointment and spent almost 3 hours taking care of the job.  So here is my 5 star review.  Thank you, Robert, for all you've helped me with over the years.

On a side note, I am floored by the negative review here.  I recommended Robert for an emergency plumbing issue for my friend where they had to dig into her driveway to fix the issue.  It was major work.  She had other quotes and Robert gave her the best, combined with my recommendation.  This friend, like my mom, is the type that will call you out if you're not clear and fair or you're fluffing your wallet with HER money.  I would never have recommended Robert if I didn't have confidence in him.  I definitely don't want to hear about what my recommendation screwed up!  She was completely satisfied.   Thanks again, Robert :)

In response to Robert Waddell's response to my review:
This has been turned over to the Better Business Bureau (almost two months ago) and you have been unresponsive.

In summary; June 2018 I paid you $1,000 to administer the Vaporooter product  to BOTH sides of my house.  You gave me a one year warranty.  By October the west side of our house was having issues.  The plumber came out and said the line was filled with roots.  I wrote you on November 4th and you finally replied to me on November 15th stating you were down three men and 'going crazy trying to keep up.'  That's when you confirmed you didn't even treat the west side of the house! You said you would come back out but would be charging me $450 the first 2 hours then $200 for each additional hour and then $350 for the Vaporooter treatment.  What?  You didn't even do the job the job the first time for $1,000!

Then, this past April, we discovered roots on the WEST side of the house; the side you actually did treat. So, the Vaporooter product is ineffective.  At this point I contacted Scott Johnson, V.P. of Douglas Products, the producer of the Vaporooter product.  They do not stand behind their product and their customer service is shameful.

Like I said, this is now in the hands of the Better Business Bureau. Initially, I only wanted half my money back (since you did half the job) to cover additional plumbing costs. But now I am demanding a full refund; the product does not work and the hassles have been beyond my comprehension.  As I stated to Douglas Products, I really did NOT want to write a negative review on Yelp as I had hoped we could get this resolved, but you and Douglas Products have left me no choice.

I want to insure this does not happen to any other unsuspecting homeowners who have invasive root problems and might think Vaporooter is a viable product.

I have a terrible and unique issue, some (idiot) stuck a pvc pipe in my drain under the kitchen and it causes back ups. After several plumbers I was referred by another quality rooter guy to Robert, I was told if he couldn't do it no one could. Robert was responsive, professional and worked on my drain for a solid 5 hours!! Well, he couldn't get the pvc- but he also was able to tell me the pipe itself was damaged and leaking into my soil under my foundation, he had video, measured the exact areas in my house that the pipe will need to be dug out and removed, and helped educate me on the issue as a whole. I would say Roberts prices are fair, he's not the cheapest- but you get what you pay for. I saw this guy work hard for 5 hours to help me, he at least gave me answers and understanding of the issue so I know what I need to do moving forward. Highly recommended.

Robert came out, was on time and very professional. He assessed my problem and gave me some different options. He then gave me his profesional opinion on how to deal with the situation so I wouldn't have problems in the future. The price he quoted me for parts and labor seemed very reasonable. He completed the work cleaned up his mess properly and then charged me $50 less than what he originally quoted me. My opinion is Don't hassle with unscrupulous plumbers and let Robert get it done for you.

Brian

I just got my first review. Can you review me please. This message was sent to me by Robert W. the owner of this business, so here you go Robert.

USE THIS COMPANY AT YOUR OWN RISK!

In December, I filed legal action against this company and received a Judgment in our favor AGAINST Robert's Plumbing and Rooter Services. Update: This fool wasted everyone's time by APPEALING the Judgment against him. Our new trial was finally heard on April 21, 2017 and once again, a new judge ALSO RULED AGAINST this lying fool, Robert Waddell, who doesn't know a broken pipe from simple root buildup.

Background: Last June another plumbing company who could not clear our main sewer line after two alleged attempts referred us to Robert's Plumbing (obviously friends). The first plumbing company declared that we had a broken pipe and marked the location. Ironically enough, Robert claimed that they also could not clear it and that the pipe was broken and marked it in the same location as the first guy. Can you tell they had been talking? Robert told me that we had no other choice but to start digging and that the repair cost with the first plumber could be between $7,000 and $10,000. So, we did start digging and over $2,000 later and an 8' DRY hole, discovered from the City that we simply had roots in our main line.

Therefore, I called out a new plumbing company who said they were sure they could clear it and if not, they would not charge me. This new plumber also informed me that hydro jetting is worthless. Well, guess what? After not having proper plumbing in our home for over a week, this new plumber successfully CLEARED our main sewer line in LESS than 15 minutes with a regular cable machine!! He put his camera down there and showed me the water flowing all the way into the City's main sewer line, WAY beyond the spot marked by Robert's Plumbing. And further, this new plumber felt bad for us and wouldn't charge us anything.

Robert's Plumbing website states that There Is No Blockage I Can't Get Through. Well, Robert, apparently that is just another lie and/or you were allegedly working in cahoots with your friend, Bobby at J&D Plumbing. The first judge agreed with us, and now a second judge has as well. Thanks for wasting everyone's time, Robert.

I DO NOT recommend using this company. The owner, Robert Waddell, is cocky, arrogant, and has a bit of trouble controlling his temper.

I got a recommendation from our plumber who didn't have a crew available for the Saturday after a BIG rain and I called Robert's office and let them know what I needed.  She told me that Robert would be calling me back and sure enough he called me within 15min! I explained what was going on and he gave me options as well as what the costs might be. I asked him to come out and again he was here before I knew it!!  Very professional and quick!  He told me what he had to do and had it fixed within an hour without really disrupting our lunch business!! Needless to say, we would highly recommend him. Thank you Robert for a job well done!!

Robert came out, was on time and very professional. He assessed my problem and gave me some different options. He then gave me his profesional opinion on how to deal with the situation so I wouldn't have problems in the future. The price he quoted me for parts and labor seemed very reasonable. He completed the work cleaned up his mess properly and then charged me $50 less than what he originally quoted me. My opinion is Don't hassle with unscrupulous plumbers and let Robert get it done for you.

Brian

I got a recommendation from our plumber who didn't have a crew available for the Saturday after a BIG rain and I called Robert's office and let them know what I needed.  She told me that Robert would be calling me back and sure enough he called me within 15min! I explained what was going on and he gave me options as well as what the costs might be. I asked him to come out and again he was here before I knew it!!  Very professional and quick!  He told me what he had to do and had it fixed within an hour without really disrupting our lunch business!! Needless to say, we would highly recommend him. Thank you Robert for a job well done!!