Spent $10k to run brand new plumbing and toilets for entire 2 story house. As the project ensued Rolando became impossible to get a hold of, extremely rude, and hostile. 6 months after install and countless times running an auger to clear the upstairs bathroom line we had to call other plumbers to get a borescope down the line as it didn't seem normal that brand new plumbing wouldn't go more than 1-2 days without getting clogged. Rolando took no responsibility for his incompetence and we found Rolando left a test ball enlodged in the drain line which was supposed to be removed after the rough in stage causing all the backups. To this day he still did not admit wrong or offer any reimbursement with proof and documentation of his fault. They are in it for the short term and not long term business people no regard for keeping customers satisfied or owning up to their mistakes. Would be nice if they reached out to rectify the situation but instead they just ignore/don't answer calls/or rationalize no fault on their behalf. Run far away from using this guy. I'm an investor doing a lot of rehabs and around the construction business a very long time. Do not trust and beware. Will be filing small claims suit and having insurance go after him
