These guys are absolute superstars!
After having been completely ripped off by Almco Plumbing (Yes, I'll say their name so you don't make the same mistake my wife and I made) RMR came to save the day.
Let's start with the issue that called them out...
We had lost hot water pressure overnight and had no idea why.
After researching a plumber to call, I decided it was best if we found someone that didn't have massive overhead in advertising and ran a small crew.
This led me to find RMR deep within the pits of Yelp, far away from the fancy deals at the top of charts.
After giving them a call, they came as soon as they could.
This is where I met Eduardo for the first time.
He showed me that our 1.5 year old tankless water heater was leaking and had corrosion on the inside.
He also pointed out that the installation done by Almco plumbing had not been done to California code and was missing several things we had actually paid for on their invoice.
Beyond that the installation was all around sloppy, including not having run piping for proper drainage, which led to moss growing all over our concrete, which I had asked about when that installation was made and they just straight up lied telling us everything's good.
Regardless of their mistakes Eduardo gave me a list of what needed to be fixed, called the tankless heater company, processed a warranty claim for us and managed a temporary fix for my wife and I to have hot water again until the replacement part came.
All for... NO CHARGE.
Talk about a great first experience.
I would challenge anyone to find a plumbing company today that would do a no charge service call without trying to up-sell you into a ton of problems as soon as they got to your house.
He was even kind enough to give the other company a chance to make right on their mistakes, which proved his ONLY goal was customer satisfaction before we had even paid him a penny.
Talk about low pressure sales. Here it was non existent.
I was the one who had to ask for a quote of what RMR would charge for their services should we decide we wanted them to do the repairs.
Incredible.
I called Almco plumbing the next day to explain to them the situation and to nobody's surprise, they didn't want to take any responsibility for their work, instead they wanted to charge us over $2000 to fix their own mistakes.
They even went as far to tell me that everything RMR pointed out wasn't needed in the first place (even though the receipts showed we PAID them for parts they didn't even install).
I told them we weren't going to do that, and unfazed they just said okay, and left.
These guys couldn't care less about servicing or building a relationship with their previous customers.
In any case, screw them.
I called Eduardo back and told him we want to hire him to make everything right.
He came back the day the part came with his crew Angel, Chai and Carlos all of which were incredibly polite, courteous and made it their mission to make sure our plumbing experience was not going to be a repeat of previous experiences.
These guys work as a family unit and absolutely knocked it out of the park for a price that was fair and reasonable.
They even power washed the moss that was growing on the concrete due to the previous sloppy installation.
Talk about customer service.
In the end, everything was done with attention to detail, care with their work backed by a 2 year warranty.
To sum it up, RMR are absolute rockstars and understand the value of building long lasting customer relationships.
We won't be going anywhere else for our plumbing needs moving forward.
We know that Eduardo and his team value our business and we now feel like they are an extension of our family that we can count on when needed.
I encourage anyone reading this to not get caught up by all the fancy marketing of other companies, because in the end someone's gotta pay for it and it's always the customer.
I also sincerely hope this review will help you, the reader, make the right choice for your plumbing needs.
These guys 100% deserve your business, and the review.
You won't be disappointed.
Thank you RMR for saving the day!
