Jim P.
08/12/2022 12:00:00 SA
I must admit that I much prefer writing 5 star reviews to 1 star reviews. I had to check. I've only written one 1-star, so Reyff Electric, you and Hometown Buffet are in pretty bad company, sorry to say. My woes started out on Sunday 8/7/22. My house started to feel rather stuffy. First thing I checked was my thermostat. It was blank. Not good. I wasn't fully aware of what was happening. Thankfully the weather was pretty fair. I had initially reached out to another company who was not able to help me so I then quickly contacted Sarah at Reyff. This was on 8/8/22. The first company trouble-shot the problem and allowed me to take photos of the defective circuit breaker that needed to be replaced. I sent this pic to Sarah who shared it with her estimator. Her estimator estimated the cost to be $500 to remove and replace the breaker. When I called and talked to another person in the office (I think Amber) I told her I was elderly and had recently had brain surgery and that I would prefer not to have the 7 am time slot they had me scheduled for. She said sorry, that's all we have. Also, we lost a day due to the fact that Sarah was in a meeting for most of the day of the 9th they couldn't get me in the schedule until 8/11/22 and in the meantime I've got food rotting in my refrigerator and freezer. I told them I was elderly and had recently had brain surgery and that the 7 am time slot they had scheduled me for would be difficult for me but they said sorry, that's all we got. So, on the eleventh, at six-forty-five AM my doorbell rings and the nice young man is here to replace my breaker. He is supposed to be here at 7 am but instead he is DONE by 7 am. Nice guy. He comes back to the door and informs me that the actual charge is $375. He tells me that the cost of the part is about $75 and, well, it took him all of 15 minutes. So, I'm thinking it's a pretty fair deal for both parties. Well, my elation was short lived until the office called me to inform me that the electrician made a mistake and the cost was going back to $500. Well, when the man told me it was going to be $375, he was acting as an agent for the company and I feel he entered into a binding contract with me. So, if Reyff Electric thinks this 1 Star Review is the last they are going to hear from me, they are sadly mistaken.
And, for the record, Hometown Buffet is no longer in business.
Peace.