Proactive Plumbing

I called the main number and spoke to Mike about my water problem.  He arranged for Kenneth Showers to come out the same day that I called to diagnose and repair a main line water leak near my meter.  I was so relieved since I had to turn off the water at the street and my house had no water for hours already.  I called the city's water department prior and the city employee confirmed that it was on my side and turned off the water.  The source of the leak was undetermined so Kenneth suggested that I call a leak repair company to narrow down the location.  Jeff at Pulse Leak Detection came out and found the leak close to the meter.
Kenneth and Roger (plumber apprentice) came out after Jeff left and repaired the joint that came unglued.  During this phase, Kenneth noticed that the shutoff valve was also leaking (slow leak) so he arranged to come back to repair that as well.  To protect the hole with the new plumbing, Roger came back after hours with a board to cover the hole and placed landscape rocks on top to secure it.  Kenneth was booked the next day (Friday) so he scheduled a return visit the following Monday the  to fix the shutoff valve and replace the cartridge in the master bath that he noticed wasn't working when he turned on the water.
During the second appointment, he replaced the shutoff valve with a new and improved model that is easier to work with.  He also replaced the Moen cartridge in the master bathtub after resurfacing the valve due to corrosion.
I am so relieved that I found a plumber that knows what he is doing and that his truck has all of the tools of the trade with replacement parts.  I have noticed a recent trend with plumbing companies that they save money by having a minimal amount of tooling and not stocking replacement parts.  That is really problematic since the customer has to go and get the part(s) at a  home improvement store which defeats the reasoning for calling a plumber in the first place.
I would definitely recommend Kenneth Showers and Proactive Plumbing to anyone who is looking for a good communicator as well as a quality plumber who is honest and knowledgeable.  I am going to call Proactive Plumbers the next time I need any plumbing services done.

Awesome service. Quick and easy and pretty affordable considering.

Honest, reliable, and efficient service. Ben was punctual and polite, quickly identified the source of the leak and repaired it. His approach was conservative yet thorough and each step of the way was communicated to me.

Mike, Ben, and Jerry were all pleasant to work with. These guys are real plumbers who won't upsell you on unnecessary extensive repairs, but will get the job done well. Looking forward using Proactive for future plumbing needs.

Would never think of using another plumber. House is 32 years old and this is the 4th time I've needed Mike and/or his great team. Problems with toilet leaks, shower issues, valve replacements, etc. and every time I've had prompt terrific service. Can't recommend this company enough!!

Extremely happy with the quality of repairs, the price & the customer service! Kenneth was so knowledgeable and took the time to explain everything to me! I will 1000% recommend my friends and family to this company!

Proative has been to my house a fews times (for different problems),  and I can rely on them fix the problem the first time.  They are honest, efficient, dependable and knowledgable.  Proactive was referred to me by a friend and I will recommend them to family and friends.

Kenny Showers is a fantastic plumber that works for Proactive. He's very experienced and treats my home like his own. Proactive only has a few very well qualified folks that work for them which is why they only have five star reviews.

Yet they are fast and are able to get my house quickly when I have an emergency.

I recommend them to anyone needing a plumber. You won't be disappointed.

Mike came to my rescue late afternoon when the shower wouldn't shut off and tub wouldn't drain at my rental. He literally arrived within 15 minutes to save the day! He was easy to communicate with, responsive, and efficient. Highly recommend him and Proactive Plumbing. I know he will be my go to for any future needs.

Yesterday was my first time using Proactive Plumbing, and I was impressed by their ability to fit me into their schedule to address a mainline blockage. Ken was punctual, and he was dedicated to fully resolving our issue which took 8hrs of work. I found the pricing more than reasonable to the achieve clearance of the line. Ken was great at keeping me informed on the steps he was undertaking, and he and Mike demonstrated team work and problem solving skills at the final stage. Proactive Plumbing is going into my contacts, and they will be my first call going forward. This is a company that has gained my trust, and I recommend them to anyone who is looking for referrals.

Had a toilet blockage and Proactive Plumbing provided an excellent response time. Ken showed up early in the estimated response time and cleared the blockage in a short amount of time at a very reasonable price. I've used them in the past and will continue to do so. Excellent, professional, and personable service at a competitive price. Thanks Proactive Plumbing!

They left my 82 year old disabled and wheelchair bound mother with a glogged toilet and sink.  

$485 to clear a clogged sink?!  I don't think so...  

When I said that was too expensive, the plumber just left.

I tried to get them to run a snake and they refused....  just left.  

My Mom is 82 and her sink isn't working and they didn't do anything because I didn't want to pay for a pressure way of clearing the drain and use a snake.

Plus her toilet was plugged.

I cleared the toilet with a plunger and the sink with $5 of Drayno and a snake.  Me...  an amateur... someone who knows nothing about plumbing did the job in a matter of minutes.

My review a few years ago was 5 stars and now a regret it.  UGH!

So... if you want someone who is willing to leave a Grandmother in need and do nothing, absolutely nothing, then this is your company to hire.

I have called Proactive Plumbing before and Mike has been to the house to do work. Mike is wonderful. Mike seems more busy now and has great plumbers on his staff. This is the first time we met Ben and Ben took care of all the work we needed done. Ben is very careful and responsive to the customer it was very sensitive to what we were needing. He has been a plumber for a long time and really knows what he's doing. He communicates in an excellent way. After having our experience with Ben we would request him in the future and hope that he will be the only person we deal with. He's very knowledgeable and helped us greatly in our home. The thing I wanna say is you can always tell in  these kinds of business, where things can get expensive in a hurry, whether the plumber really cares about you and that your welfare,  or is just out to make a quick buck and as much as possible. . On a scale of 1 to 10 of caring about the customer this fella is a 10+. He really wanted to make sure my wife had a working sink and everything was working properly with the faucet. When he left the leaks were gone. And he was proud that he was able to help us with a stressful situation. Thank you to the folks at proactive plumbing!

I managed to cross-thread the piece that comes down out of the toilet tank while I was installing a DIY bidet. I called this company and whoever it was who took the call was very condescending. He seemed miffed that I had tried to do this install myself. He said it would cost a minimum of $250 to fix. I was surprised and asked if that was because he was mad at me for trying to do my own install. He said, No, that's just how much it costs to drive a truck around to do business. In general, he was just unpleasant. I called someone else and got responsive, polite service and they didn't charge near what this guy wanted to charge me. Maybe they have a more fuel-efficient van?

Mike and Proactive Plumbing came to our rescue quickly last Sunday when we woke to a toilet that was leaking.  Mike fixed the problem quickly and the price was very reasonable. We will call Mike for all plumbing needs in the future.

I recommend Mike and Gerry from Proactive Plumbing. They have come out twice to fix issues and have done great work with fair pricing. The company has a quick response time.

I'm pretty sure we used these guys to come fix a broken garbage disposal back in my old place off Mission. They were prompt, affordable and did a great job. No mess, didn't break again or give us any grief and they were very friendly, too. Would recommend if you're looking for someone to do the job and do it right the first time.

Mike was amazing; honest, quick response (630am, made it out by 900am), and fair with pricing.

Story:
Water pressure regulator was having issues going from 50 psi to 140 psi. I tried adjusting it myself but it continued to fluctuate.

I called Mike after looking at yelp and he quoted me a fair price to replace the water pressure regulator and made it out within a few hours.

When he got here he diagnosed the potential issues, talk me through the process, and ultimately made the decision to keep the current regulator after confirming there was nothing blocking it when it was removed and inspected.

I appreciate the fact he didn't automatically (up-sell) say to replace it which other plumbers may have done. He said he would apply the service call charge for today to a new water pressure regulator if i needed him to come out a second time.

Great guy. Support your local business owners!

Mike runs a good business. He is reliable, honest, experienced, knowledgeable, and looking out for the customer's best interests.

Mike and his crew did a great job. Communication was excellent. I am very happy with the work his company has done and would highly recommend them to anyone

Needed a Pressure regulator replaced and all went great. Service was superb professional and Kenny was so nice! From the  first call with Jennifer to the end I was impressed. Found a new plumber!! Thank you so much Proactive Plumbing!

Friday night walked in to a soaked garage and leaking water heater.  Talked to Mike at 7 AM Saturday.  He was at the house by 7:45 AM and new water heater in by 11:30 AM.  Mike even handled the warranty issue with the old heater saving us $500.  Great job Mike and thanks for all the help!

Jon R

UPDATE:
I am updating this review after the issue I experienced has been resolved.  Mike and his team were quick to respond to a potential water leak I experienced at my home.  After work was completed on the home we had a disagreement related to the repair that was done.  Mike has since rectified the issue and has gone above and beyond, in my opinion, in doing so.  The only critique I will leave is for customers to ensure they do not authorize any work until they understand the price of the work.  Depending on the complexity of the job, you may have to approve work incrementally but this will prevent being surprised during the billing process.  With that in mind, I would recommend proactive plumbing to others in the area.

These guys were awesome. I attempted to replace my water shutoff valve on my own and learn a new skill but I ran into an issue when routing the copper pipes correctly and realized that I was in over my head on the task, leaving the house without water overnight.

No thanks to requesting quotes on Yelp, I only got a response from one company but they couldn't come out for a couple days.

Thankfully, I found proactive plumbing. I called them up and they were able to come out the same day. Carl was great and informed me how a typical system is from the supply to main shutoff valve at the house. To my surprise, the cost was less than I had expected to be quoted, based on on my previous interactions with other companies. I'm so glad he had the right tools to finish the job. He was able to quickly finish the last section and test my soldering job for leaks, I had doubts about my work but to my surprise we had no leaks. I will definitely keep these guys on my back pocket if I need work in the future. Thanks again Carl!

What can I say that hasn't already been said? Proactive Plumbing from Jennifer who answered the phone to Mike and his crew it was an amazing experience. Let's be honest no one looks forward to calling a plumber as it usually means something is very wrong. No surprise I had a major block in a main line that caused some flooding in my house. I explained the situation to Jennifer on the phone and she got word to Mike and he was at my house literally less than two hours later and had our problem diagnosed and fixed faster than it is taking me to write this review! Very reasonable on the price and superior service. Do not hesitate to call Proactive if you need a plumber emergency or not they will take care of you!

Mike was great. I had a new gas range installed and when they shut off the gas to repair a leaking valve it killed the pilot light. I have a really old water heater and Mike gave me his personal mobile number, I sent him pics of my ancient water heater, and he walked me thru re-lighting the pilot without having to come out here. And he did not charge me for his help, which was greatly appreciated. Highly recommend this company, thank you Mike!

Mike is the man - we've been using him for years now. Every time we've called him, he's been able to get to us in a timely manner, his work is always perfect, and he has great rates.

You can always get a sense when someone is trying to gouge your for more money, but Mike has always done a great job without trying to take advantage of us. We'll never use anyone else.

Excellent service!  Offered free advice in installation of filter just based on pictures.  Really appreciate it.  Good business serving their community

We recently had a leak in our kitchen that we needed fixed ASAP. I called Proactive Plumbing at the end of the day and asked if they could send someone out for a free quote, and they scheduled it for the next afternoon. I got a call the next morning saying they were available to come even earlier, which we greatly appreciated! When Mike showed up, he took a look at the problem & gave me a quote. He then said he had all the parts in his truck and could just go ahead and do it right then. We were impressed by how quickly he finished the job and how professional and knowledgeable he was. Would definitely use Proactive Plumbing again!

I noticed a water leak trickling down the wall in our downstairs' family room and right below our upstairs hall bathroom.  Based on good yelp reviews, I called Proactive Plumbing right away and Mike picked up the phone and we were able to make an appointment right away for the next business day.  Mike came on time and within 20 minutes identified the leak location in the wall and within another 20 minutes fixed the leak at reasonable cost.  Overall a very good experience.

Mike and Carl at proactive plumbing really took care of us as customers. They came by same day to assess the situation with our high water pressure, and made an initial repair based on an initial diagnosis. Mike explained his thoughts clearly to us as to why he felt the solution should work and even though it didn't at first, Carl came back multiple times and diligently fixed the problem. And they didn't charge us for the follow up visits in order to make it right for us.
Very responsive and just like their name says, were proactive with following up with us.
And during this coronavirus situation, both Mike and Carl proactively noted social distancing and respected it with our space and even our neighbors walking past on the sidewalk. These little things made me feel good about their consideration for us as customers.

Mike and his partner responded to my call for a failing water heater too quickly. I had to cut my workout short to accommodate their incredible response time. Called at 10 am. Job done at 1 pm. Hot water by 140 pm.
 Mike also put a complimentary gasket in my toilet tank which stopped a chronic nuisance leak.
Professional and personable.
He's my go to guy from now on.

I had a water leak on my water tank heater.  Explained where the leak was coming from and he was honest that it was a simple fix.  Told me how to fix it, $4part later
It's fixed.   Honest Company.

I called this place (during Covid) after seeing the large number of good reviews, they came quick and fixed my broken shower and it's as good as new. I would recommend them in the Escondido area. Fast and affordable. Thanks guys

Our water heater went out on a Saturday night. Carl was there Sunday first thing to remove it. After some minor drywall work, he returned and installed a new one. Outstanding service and excellent work. Am a repeat customer. Mike and Carl are the best.

Went with these guys over a competitor due to the great reviews they have online. I'm glad I did! Carl showed up to the job 5 minutes early, he ran multiple tests to find the leak. Carls left to get the parts needs to do the repair, and sat there and made sure their was no signs of leakage after the repair was complete. These guys are punctual, thorough, and great to deal with. High recommended!

Ok... so I had the biggest plumbing challenge I have ever experienced (a three foot hose got stuck in the clean out pipe under the house). My dad, my friend, and I spent 8 hours trying to get this hose out and only made things worse. We called Proactive Plumbing @ 5PM and they came out the next day. Mike came out, listened to what I had done, and went right to work. It took he and his helper 3-4 hours and it looked like it was a lost cause... but they never gave up. Finally, and to my amazement, finally the hose came out. They had all the right materials to do this job and had the attitude to make it happen without ripping up the foundation (which another company told me would have to happen the night before). Mike saved me time, money, and aggravation.

They are a great! I would definitely recommend to my friends and family.  They are reliable very knowledgeable and professional.

Mike came to our home yesterday incredibly fast after we told him we weren't getting any water to our home.  He quickly fixed both the water valve for our home as well as our pressure regulator (which was the start of our problem).  I have seen other plumbers take hours to do the same kind of work which required pipe cutting and welding. But, Mike completed it within 30 minutes with a great finished product. Very pleased. Can't recommend enough. And, he didn't charge an arm and a leg.

I called Proactive Plumbing after my 2 year old decided to flush some of his toys down the toilet, within 30 minutes of my call Mike was knocking on my door ready to fix the problem. He was very professional in accessing the problem and gave me a reasonable quote for his services. He got the toys out after removing the toilet on the spot and even cleaned up the mess I had made trying to fix it myself.

I would recommend this company to anyone looking for a quality, honest plumber who gets out to fix the issue quicker than any service provider I have ever hired.

Mike got to our home quickly, he was knowledgeable, professional, and did a great job!
He didn't try to up-sell us, but did exactly what was needed to fix our problem.
We will definitely call Proactive Plumbing if we ever need a plumber again, and highly recommend them!

Mike and Jerry came within a days notice and fixed my kitchen garbage disposal. They even helped me become more knowledgeable on how to care for plumbing in my home. I would absolutely recommend them. Thank you so much!

This review is way overdue, but I wanted to thank Mike, Miles and Steve for the great service that they provide at Proactive Plumbing!

We woke up on New Year's Day to a clogged sewer pipe. Toilets wouldn't flush, bathtubs filling with water and water from the washing machine coming up on the bathroom floor. It was a real mess to say the least. It was also the first day of the year and that means it was a day that most business were not open, even for emergency service.

Luckily I called Proactive Plumbing and got in touch with Mike who began to troubleshoot the issue. I told him all of the information that I had available and he said he could be over within the hour to try and get our plumbing functional again. We were so happy that he would take time out of his holiday to help us!

Mike arrived and quickly assessed the situation, got his equipment ready and started working. He was able to get our water to drain after battling a nasty root intrusion in our main sewer line. We were overjoyed to be able to use the water again without fearing a flood!

Mike also explained that this was most likely temporary solution to a larger problem. He was right. A quick camera inspection brought to light a failure in the sewer line where the cast iron pipe aligns with the septic tank. There was root intrusion and the pipe was not aligned correctly with the septic tank. He suggested replacing the last few feet of pipe that leads to the septic, so that the roots could be cleared and the pipe re-aligned with the tank. He also suggested we add an easily accessible sewer clean out, because our older home did not have one. His estimate was VERY REASONABLE. Best of all, he said that Miles could start the work the next day! I was really surprised, because January 2nd, 2017 was a Federal Holiday. Proactive Plumbing was helping my family on back to back holidays!

Miles arrived early the next day, discussed the repair with me and then started jackhammering the concrete sidewalk and digging. He kept me informed of his progress, showed me the roots that were removed, informed me of some new parts that were required and explained the repair in detail. I was initially concerned that the required parts may increase the estimate, but that was not the case. It was a much needed boot that connects the pipe with the septic tank and I was very happy to have new one installed. Towards the end of the repair, Mike and Steve showed up to assist Miles. I felt like we had the whole Proactive Plumbing company working on our house! I couldn't have been more confident in the repair and service the company provided.

I will definitely be calling Proactive Plumbing for any future plumbing issues and strongly recommend them anyone that is in need of plumbing repairs.

Thank you again to Mike, Miles and Steve at Proactive Plumbing for your help and a great experience!

Shout out to Miles! Came out on a Saturday morning, was super efficient and extremely helpful.  Thought we had a leak under our kitchen sink...turned out to be just something spilled.  Checked everything out for us and even replaced our kitchen faucet as a last minute request.  So knowledgeable, so helpful, and very reasonable prices.  

Can't go wrong with this plumbing company.  We are fans!

Our shower wouldn't turn off, so I called Proactive and Jennifer was so nice and responsive. She checked with Mike and he was here in about 35 min. Very professional, direct and got the job done. Plumbing costs are always shocking but since my uncle was a Master Plumber I know the price was fair. Knock on wood it was my first time having to call a plumber. When I need one again, I'll call Proactive.

Thankfully we haven't needed many plumbing services, but Proactive has been a trusted business that we can call when we do!

Called today due to water leak. They came by today found the leak and fixed it in no time! Gave us good advice on what to do with regards to the insurance claims and all that. And they offer military discount too! Would gladly recommend them!

We have been using proactive for about 3 years now. The owner is very knowledgeable, easy to talk to and most importantly honest. If you're looking for a plumber go with Proactive, they will get the job done and get you back to life.

Saw the good reviews and glad I decided to go with Proactive. Carl showed up and was professional, courteous and proficient with his work. He had to pivot on the job once he realized it would involve a different scope of work but gave a fair, reasonable price for the upgrade. Job took over 2.5 hrs but he remained calm,  cool and polite. Will use them again for my plumbing needs.

Steve and Mike did a very good job fixing the problem in my store. proactive is highly recommended personal or business type.. and the best part is they will come to you as early as they can..

Thanks guys..

My water heater pilot light was went out and I couldn't get it started AND there was a small leak in the exhaust valve. I called Proactive Plumbing after hours because we had no hot water and there was a leak. Mike walked me through some quick fixes over the phone and got my heat working and the leak stopped. Just like that. Mike is the real deal. Gave me fixes right over the phone to save me $$ and got my issue repaired immediately. Our water is going to need to be replaced soon but Mikes saved my bacon tonight. You can be sure I will be using Proactive Plumbing for all future plumbing needs.

Solved our problem (drain that wouldn't) and advised against two other issues I was worried about that would have kept them busy but, he said, If it was my house I wouldn't do it, and I'm a plumber!

What's more, Miles was mentoring a young man who is working hard to become a licensed plumber. Said he needs to log 8000 hours of on-the-job work! When I pointed out the airlines hire pilots with 1500 hours logged, they were stunned.

Yup, I'll call them again when I need a plumber, you can be sure.

Could not be more impressed with Mike Baker and his team. Customer service, effort and seeing the job through are as on point as their skills set and abilities.

Realized we had a gas leak a week ago, called SDG&E first and they shut us down. A friend referred us to Proactive and they saved the day. Carl capped everything off and Mike (the owner) was out the next day--after hours on a Friday, no less--to begin the process of cutting into our ceiling and replacing the leaking pipe, only to find out there was another leak.

The situation was explained thoroughly, their team was in touch over the weekend and first thing Monday morning, were back on the job to help us get to the bottom of things--fixing the second leak. Carl was back Tuesday to reconnect everything he'd capped off, SDG&E returned to turn the gas back on and all seemed to be back in business ... until it wasn't.

Range top wouldn't light and I sent Mike a text to ask if he had any pro tips. Called me immediately and walked me through the process--realizing there was air in the line, which pushed through after running the outside firepit for 15 minutes (re: Mike's suggestion). From there, both the range and indoor fireplace were back up and running within minutes. (Defeated, I was ready to call SDG&E in the morning and get them back out here. Instead, problem solved and ready to take the first hot shower in my home in a week.)

The expertise and skills set is five stars, all day, every day--but the human element, the bedside manner and helping us through a very frustrated, foreign process--a game changer. Proactive has earned our business moving forward and will tell anyone and everyone about how great these guys are. Thank you again, boys. Lifesavers.

Very happy with the service that Proactive provided me today.
My wife dropped a fairly large cap in the toilet which got stuck.
They came out and Removed the clog at a price I expected. I googled the average cost to unclog a toilet and they came in at that price! If we have any further issues we will be using them again!

We just moved into our new house in Carlsbad and needed some plumbing work done. After reading Yelp reviews, we called Proactive Plumbing. They came out for a free quote. The price was fair and scheduled the work to be done.
True professionals from start to finish. Arrived on time, completed work in timely manner and cleaned the work area.
We found our plumbers ! And will be using Proactive again.

I always look to find a silver lining in products and services.  After two engagements with this company, I feel compelled to leave a brutally honest review.

We had what we thought was a clogged toilet that at some point extended to the shower drain in the same bathroom.  I called Proactive, and to their credit, they were able to squeeze me in the same day although they told me they were totally booked that day.  Since they had been out before for a leaky faucet, which they were able to fix (although the tech was less than pleasurable to work with), I decided to give them another call for my toilet clog.

A tech I won't call out by name came ahead of schedule (great!  I thought), and again to his credit, immediately indicated the problem was in the main drain line (to the city feed).  Once he pulled the cover to the main drain line in the garage, things started going south (not in the right way).  Once the tech realized that the valve flap was involved, he immediately started posturing the issue to be something 'they couldn't take care of', and it would be way too expensive for them to engage in.  He advised that we should do this ourselves, or get a 'contractor' to work on it, as this was too difficult for him/them, to take on.

Disappointment immediately set in, as we thought the issue was SO MAJOR, we'd have to break up the garage concrete and dig down to replace the valve the tech indicated was in serious trouble, and would cause the entire house to be involved at any moment.  

In the end, we called Bill Howe Plumbing, having never worked with them before, to see if they had a different opinion.  Bill Howe's team dug right in, literally, was able to open the flap valve opening Proactive Plumbing said they couldn't do, because it was 'too hard for them', and was able to resolve my issue that day, for the exact same price Proactive plumbing charged me for doing basically nothing but scaring us and saying they couldn't help.

Proactive seem to have basic plumbing skills, but for us, they were anything BUT proactive.

I had a leak from a second floor bathroom coming into our dining room this morning and had no clue what to do.  

I spoke to Mike, the boss and even though they were pretty booked up today, he was able to free up one of his guys (Miles) and get him over within hours.

I can't say enough about the job Miles did.  We were afraid that the shower pan was leaking or that a pipe had broken in the walls but Miles troubleshot the problem and found that it was just a bad wax seal on one of the toilets.

They were in and out in two hours at a VERY reasonable rate.

I will DEFINITELY call Proactive next time I have a plumbing issue (which I hope is never).

Best plumbing company... Called them and they came right away, I am very pleased with the job that was done. Very honest on what was the problem and doing everything to fix it.

A day after my review came out, the owner called me personally and asked if he could have a chance to make things right. I was more than happy to have that happen. He came out the next day, checked everything over, mentioned that the remaining leak was coming from a bad faucet. I bought a new one, which he then installed no charge. He also cleaned out my upstairs faucet for me. Additionally, he asked where they went wrong and what they could have done better. I could not have asked for more. Mistakes happen, but when you're willing to step up and make things right, that's good business!

Thanks Mike! I'll definitely call again if something else breaks (hopefully, this won't be for a while).

We've been using Proactive Plumbing for about a decade!  We recommend them to everyone we know who is looking for a plumber!  They are kind, competent, respectful, clean, thorough, and orderly, oh, and they are ALWAYS on time and explain everything to us that they are doing.

Just moved into my aunt's place in San Marcos with my husband. We weren't getting any hot water in our shower in the master bedroom. I shower in the downstairs bathroom before work.

Get to work at 7 am and I Yelp find plumber near San Marcos, CA and Proactive Plumbing shows up with raving and legit-looking reviews (check legit-ness by seeing how many other reviews the reviewers write because sometimes there are obvious fakes).

Screenshot and text husband Proactive Plumbing and phone number. He texts back saying they will be there at 9 - 11 am.

The husband texts me it will be $190 to fix. I'm surprised that they are there, it's 8:59 am. He says a cartridge replacement is needed.

9:23 am - I get a text saying they're done.

Wow. Less than 3 hours from yelping them and the job is done. We are now having warm showers and don't have to walk downstairs to get ready for work. Thank you!

Thank you Proactive Plumbing for your quick responsiveness to my project need. I saw a special on Yelp, $75 for $100 deal and called the number provided. A representative answered and recorded my project details, checked on availability, honored the special deal, and assured me that the plumbing rep. would wear proper protective equipment (PPE). Within 10 minutes, I received a message from Mike who said he had availability the following morning. Because our back flow plumbing toilet issue occurred in the evening we were fine with waiting for repair the following day. As promised, Mike messaged me his ETA and arrived with gloves and a mask. I would recommend for future projects that a rep. wear booties. Our home is a no shoes type of home since we have a toddler. Regardless, he was very communicative and cleared the problem by removing baby wipes that should not have been flushed. Overall, Mike resolved the problem within 30 min., cleaned the space and sent me an invoice through my email. Quick, professional and responsive. Thank you for your due diligence! You have a customer for life, and I will refer Proactive Plumbing.

On a Friday afternoon, I realized that I had a old flex pipe leaking from my new hot water heater. I live in a mobile home so the dripping sound was very audible. I called 6 plumbers and was told that I'd have to wait until Monday, or sometime next week.

I was so pleased that Miles from Proactive Plumbing could come over within the hour. Fortunately, it was a easy repair and the charge was reasonable. Miles was very efficient, pleasant and professional. I'll definitely  call them in the future, should I have more plumbing issues.

Thank you yelpers! I really did not know what plumber to call when all of a sudden my dishwasher would not drain and my kitchen sink drained slowly. Thank you all for your reviews since they helped immensely!

I called them today and within an hour Steve was here ( fitting me in between jobs) , and an hour later he was done. Mission accomplished! He was professional, courteous and the cost was reasonable. I would not hesitate to call them again if need raises.

Excellent. Professional. Great communication. I called Proactive Plumbing and Mike answered, he was courteous, patient, and a straight shooter. Within an hour he was on the property and thoroughly explaining my options. I work in an industry which allows me to meet with many different types of skilled workers and it is refreshing to have business go as smoothly as this did. Job well done. Thanks Mike and crew.

Found Proactive on Yelp. Called late in the day on Friday and they were able to move some less than urgent appointments around to get Carl out to my house to address an active leak. Carl was FAR MORE professional than any plumber I've worked with in the past. Thank you, Carl, and thank you, Proactive Plumbing!

We just finished a 5 month repair because of a leaking hot water pipe when my husband drilled into a stud to hang
a fire extinguisher in the garage.  Right behing the stud was the line to our water heater.  It started spirting water and while he ran to turn the water to the house off, I started to search for someone to help us on a Saturday evening.  I called one company first and then began to read their reviews. Paniced by the reviews that said that they never call you back, I called Proactive.  He (I'm so bad with names) answered right away and said     he was in Harmony Grove but would be at our house in Vista in a few minutes.  True to his word, he was here quickly and had it fixed in no time.  He was prompt, polite and did a great job.  I did have to pay the $75 weekend fee but I'm really happy about the responce time and the work as well as the nice guy who fixed the pipe.

I am disappointed to write this review because I had such high hopes. After having them come to my house and quote a bathroom remodel (they seemed great), they just disappeared. I am not sure if they are still in business or if something has happened to them.

When I did not receive the formal quote they promised within 24 hours, I waited another week before calling to confirm that they had the correct contact information. The person I spoke with confirmed they did and that I should receive an email by the end of the day. I did not and that was the last time I was able to reach a person via any contact method (4+ weeks ago).

Over the next 3 weeks, I called, emailed, and used their online form to try to reach them. All to no avail. At this point their phone goes directly to a voicemail that is full and I have not received a response from any of the 3 emails I have sent.

At this point, I have given up hope that I will hear from them,, and am just wondering if something happened to the owner.

This review is loooong over due. I came home to a serious leak between floors. I called a couple groups, but the Proactive guys (Mark, David & Steve) were on it. Mark & David handled the leak that night. Unfortunately our house was originally plumbed with plastic polybutylene (Terrible). I made the decision to have the entire house re-piped with copper. I also had them install a new water heater as well as a water circulation system. I highly recommend the circulation system if you have a home that takes several minutes to get hot water to an upstairs shower or bath, etc. I had Proactive quote the job as well as a couple of other companies. Once again I chose Proactive because their quote was competitive, detailed and quite frankly they earned the business. Mark and David spent a week re-plumbing our home with the entire team coming in to help finish it off (larger home). They did an awesome job.

When you need a group that will come in and do what you need fast, professionally and on budget I highly recommend you consider Proactive Plumbing.

Proactive plumbing has helped me a number of times now. Each time I have received excellent service.  They successfully repaired the problems I called them to fix and I have not had any issues with those items since.

I had a leak in an outdoor pipe on Friday night and plugged it up with some epoxy putty to slow the leak.  

I called Proactive Plumbing on Saturday morning expecting to be told to wait until Monday just like most plumbers would.  Mike picked up the phone and said he would be over to the house immediately.  

In the end my pipe was fixed promptly, politely and at a good value.  He even helped diagnose an annoying problem I've had with my toilet for the past year.

Service, quality, and value.  You get 5 stars every time that you hit all three of those with me.

I have to come back and reiterate how great these guys are. Excellent work, reliable service, fantastic pricing.

We had a stopped drain and need to have it cleared. There was flooding as well. Of course, this all happened around 11 pm. Called and they came within 35 minutes. Pretty impressed with that response. This was the 2nd time I've used them and have been very pleased. Thanks!

We had a leaky water heater so I contacted Mark yesterday to get it replaced. He was able to source the water heater that we wanted at a reasonable price! He came out today and did a clean install using high quality parts. He was prompt and very professional and happily answered all of my questions. It was a pleasure to work with Mark, we'll definitely contact this company for all our future plumbing needs.

I hired this company to come fix my toilet at my business. They actually fit me the very next morning and came out as promised. Awesome customer service and took care of the toilet in a timely manner! Thanks guys!

These guys are the best. Especially Mark and Steve. They are extremely courteous and professional. They go above and beyond, keeping you informed of every step. Very knowledgable and know how to talk to you. They listened to our concerns and answered all our questions with extreme patience. They were there to help and not to try to rip you off.

We appreciate everything you guys did for us and will recommend you to everyone we know! Thank you again!!

These guys are a class act. We established a arrival time and I was pleasantly surprised when the called back a short time later to ask if they could arrive early than our set appt.

They arrived and quickly assessed the issue, an estimate was provided, the work done, the work was explained and checked, and they went on their way.

I referred them to my father in law which I'd only do if I was confident that they'd do a good job and I would get grief for the rest of my days if they did otherwise.

I've used Proactive Plumbing on several occasions. Mike and his team are awesome. They have handled difficult drain problems in my 1976 era house with complete success. On the most recent visit by Mike and Colin they made quick work of a clogged bathroom sink drain. When I asked about replacing an old, old, old toilet (it was old!), they agreed to do the job right then. You can't ask for better service than that. I now have a free flowing sink drain and a brand new toilet. Mike and Colin were professional, fast, precise, and simply a pleasure to work with. Proactive Plumbing will always have my business. Please consider them for your plumbing needs.

Mike did what he told me he would do for less than the initial quote, was in and out fast, and a really nice guy to work with. Will call again!

Mike came out right when we called on two separate occasions to fix our backed up plumbing.  He responded on a Saturday night and was at our house within one hour.  He's also very professional and skilled.  Very pleased and thankful for his help in our times of need.  Thank you Mike!

Bottom Line for those that do not want to read this boring, lengthy review:  I highly recommended Mike and Proactive Plumbing.  On my soapbox, I do ask, however, as responsible consumers, let's make sure to not take advantage of honest and hardworking small business (and even larger businesses) by using reviews as leverage and asking them to provide services beyond what we are paying them to do.  It is apparent from his immaculate yelp records that he has gone above and beyond to ensure his client's satisfaction.

I say that because he has really gone above and beyond for us today and is providing services that, at the end of the day, really do not fall under Proactive Plumbing's umbrella of responsibility. Rather some of the responsibilities belongs to two other businesses (one of those is do to a timing issue and the other is due to, what I consider, poor service).  Ultimately, we will pay him for the addition service; however, it is unfortunate that he is not requesting payment from us due to a unjust fear that we may give a bad review based off of others business services failures or delays.

CHAIN OF EVENTS:
We ordered a new dishwasher from a big box store and purchased the installation service as well.  The third party service delivered the dishwasher and prepared for install.  Within 10 minutes, they deemed the valve was bad and could not continue with the install until we called a plumber to come out and replace the valve.  Once completed, called the big box to reschedule the installation.

I checked yelp for plumbing services, and received four quotes, including ProActive Plumbing, which had the most reviews with highest ratings.  All responses were quick.  ProActive price was very fair, and, again, the reviews were excellent.  We had him come out when we were completing the replacement of our flooring.  

Mike from ProActive explained that the valve really was not bad, but when turning on the water it could drip.  He was honest and said if we did not want to spend the money now, it was not necessary; however, we would probably need to in the future.  We went forth with the repair.  

He completed the repair; however, acknowledged that he did not have one of the pieces.  He replaced it with a comparable part and gave the disclaimer that, should the Installers give further flack about the piece, ask them to install the dishwasher, yet leave the hose disconnected.  Pro-Active would then come back to replace the piece and connect the dishwasher.

The Installation Service came back out and would not install due to, what they squawked was, the incorrect fitting.  So out comes Pro-Active Plumbing again, which brings us to where we are today.  This is what he has done for us:
We discovered the new flooring juts too far into the dishwasher cubby.  He figured out a way to cut it and fit it.  This was not his responsibility, but he did it anyways.
He replaced the valve with the necessary valve.  
He installed the dishwasher.  This was not his responsibility, but he did it anyways.

He was hired to replace a valve and ended up completing all of these extra tasks in the name of customer service, and is personable, at that.