The pipe in my toilet's reservoir tank had split in down its length, allowing more water to fill the tank faster than the overflow pipe could accommodate. After sending out a plea for help through Home Advisor, I received a response from Mike. From the start, he was professional, courteous and patient (I was missing his calls due to spill cleanup). Upon arrival, he proved to be friendly and approachable as well. While I showed him the culprit of the problem, I threw in another issue: the flapper was continuously catching on the chain, despite shortening the length. It had became a household norm to wait for the entire flush to complete, to include jiggling the handle without thought, to ensure that the toilet did not leak. Since he was here, and both problems involved the same toilet, would it be too much trouble to add the task of fixing/replacing the flushing assembly? It was no trouble at all for Mike and the entire job was completed within the hour, to include the replacement of a new - but inexpensive - braided flexible toilet supply hose (which was given my okay beforehand). After the project was done, Mike wanted to ensure that my burst pipe was not due to high water pressure. After a quick check, we both found that the pressure measured at 110. Since the regulator was already adjusted shortly after moving into the house a few years ago, I was comfortable to just replace it this time around. With my go, it took Mike a little over half an hour to make the replacement. (I should add that I am including set up and clean up time, as well as time moving his equipment between 2 floors.)
Throughout the visit, Mike made sure that I was involved and that I had made informed decisions. He allowed me to ask any and all questions that came to mind so that I would be more than comfortable with the outcome. And the outcome was fantastic! A little side note, all items were returned to their place and the areas were made tidy as if nothing happened. (Nothing but the banishment of problems to those areas.) Thank you, Mike and Primo Plumbing, for your excellent work.