Plumbing Concepts

Anthony was very attentive and professional, right away spotted the problem and fixed it.

I have used Plumbing Concepts for several jobs at my house. Martin has done repairs and installed new water heater. I have been very happy with his work . Very punctual and accommodating. Fair prices. Good at troubleshooting plumbing problems. Won't hesitate to call him for any future plumbing needs!

I had a great experience with Plumbing Concepts and highly recommend them! I called them in the late afternoon because I had a slab leak. Tommy Stewart was very helpful! He told me they fix slab leaks all the time and would send out a plumber the very next morning. The plumbers were very professional, clean, friendly and wore little booties. I was amazed when the first plumber, Pablo, found the cause of the leak in 15 minutes. I was afraid they were going to cut open the walls all over the house looking for the leak. And there was Pablo finding it on his very first try and in only 15 minutes. It was in a totally obscure spot inside the closet 6 inches up the wall in a corner. I have no idea how he was able to figure out where it was. It is still a mystery to me. Pablo was able to run a replacement line underneath my stairs without having to do any significant drywall cutting. He fixed the leak in 2 1/2 hours. They charged me less than half of what two other plumbing companies estimated. I highly recommend them! Tommy Stewart really cares about making the customer happy and really knows what he's talking about. And Pablo is an excellent plumber that can work magic! I couldn't be happier!

Was told that technician was going to come between 1 and 4.  At 4 no technician,no call.  I called and was told he will be here at 4:30.  Not here.  Called at 4:40 and was told he is still on another job and don't know when he will be at my job!!!!!  Hard to believe that a customer has to keep calling to make sure someone shows up.

Excellent service!

Professional, courteous and knowledgeable. I learned a few things myself during the maintenance of my Tank-less water system. Will definitely refer this company and especially my service professional Martin. It is rare these days to find prompt, professional service professionals. See you next year for the yearly maintenance.

Very much appreciated!

They were great! Very prompt service and very accommodating in terms of scheduling. Front office was also very polite and professional. Had a slab leak in our downstairs bathroom that we called them about and fortunately they were thorough and found another leak that would have ruined our kitchen cabinets had it not been caught. Will use in the future!

Plumbing Concepts has always been awesome!! Their prices are great and they will always do their best no matter how big it small the job. They've been our plumbing company for a few years now. Also the office staff are friendly, hard working and professional and they DEFINITELY go beyond to help you. Our water heater had a crack in one of the pipes and Veronica in the office called MULTIPLE companies to locate the part, kept me constantly updated and scheduled us quickly. Plumbing concepts is definitely our go to company!!

This is a good time to thank Plumbing Concepts for their services because we had a sewer backup last night and Pablo, their plumber, fixed it earlier this afternoon in a matter of minutes.  We have been using Plumbing Concepts over the last 18 months because they were selected by our builder uses to install and service our tankless water heater.  In addition to servicing our tankless water heater, Pablo has installed plumbing fixtures for us as well as installing a water softening unit.  He does excellent work and is always on time and reliable.

I would also like to give a shout out to Lori Scheck in customer service.  I have spoken to and emailed her on many occasions.  She has always been very responsive to our questions and has provided us with great customer service.

Thank you Pablo and Lori.

I thought I had problem with tankless water heater for hot water issue, but Anthony kindly explained to me that what's causing the problem and fixed few faucets that weren't mixing water properly.
While he was there, he fixed the shower drain that was clogged up.  
I highly recommend Plumbing Concepts.

Awesome response and reasonable price.  Also honest and helpful with future plumbing needs.  Anthony was in and out in less than an hour to replace garbage disposal.  Great experience!

They were professional and kept me in the loop on timing of the arrival of the plumber.

Martin H. showed up late on a Saturday and didn't leave until he found and solved a very difficult leak.  He was very professional and if you have a challenging problem... he is the guy you need!

What a great company!  I called Plumbing Concepts this morning due to very poor and sporadic water pressure.  Greg was scheduled to come out this afternoon  - what a great guy!  Identified and fixed the problem quickly and efficiently.  This company will definitely be my go-to plumbing company in the future.

Installed a whole-house water filtration, water softener and RO system in my house. Martin worked exceptionally hard, was very friendly and made sure I understood my system well. Thanks for all the hard work and a job well-done at a great price!

I don't know about you, but I like to support businesses of kind and hard working Americans.

I would not support their business.

I don't think it's good business to cuss out 17 year olds for no reason from your truck with your business info on it.

The behavior exerted by the people in this car was obscene and uncalled for. Their truck was behind my sister's car, who was waiting to make a right turn at a stop sign. The space in the most right lane was occupied so she was waiting to turn. Plumbing Concepts decided to roll down the window, and call my sister a bitch????

Lol get a hold of yourself. Learn some patience. Rude people like you bring me and the rest of the world down.

Isn't the point of having your establishment's name and phone number on your truck to PROMOTE your business? At least behave while you're riding your Plumping Concepts truck.

Still had a problem with the sink.  I called them back directly and they immediately scheduled me for a follow-up appointment as soon as possible.  I was greeted by Martin, who arrived as planned.  He took information from the previous technician who came to my residence, which aided in his assessment of my problem.  He quickly diagnosed the problem and it now looks like it's fixed.  I really appreciate the fast service and professionalism by all of the staff at this company.  Thank you again!

Absolutely terrible customer service. Technician did not notify us when he arrived. I went outside to thank him for coming out on Sunday to fix my broken water main. He just stared blankly and was clearly annoyed. I asked him what he thought and he said it was broken and turned his back to me. After leaving him to work, I came back out later and asked how it was going and looking for how to prevent the break from happening again, he responded rudely with, let me do my job and fix this. He qualified his abruptness by saying that he had a long Saturday and Sunday...I would never ever use them and hope that standard pacific homes doesn't use them again either.

Martin Hernandez at Plumbing Concepts is the only Plumber to call. He provided expert diagnostics and service at a responsible price. He's my only call if I have issues.

AMAZING!!!
THANK YOU Plumbing Concepts! Anthony was wonderful to work with... kind and professional and he did an Incredible job!
Thank you so very much!

- the Hahns

Do not use these guys!  They are rude and inconsiderate.  One of their plumbers who wasn't of the Smell Good variety charged me 3x what I found out it should cost to fix my garbage disposal.  DO NOT TRUST THESE GUYS!!!  Total Rip Off!!!

Felipe fixed the drain problem within 20 minutes of arriving.
I called Plumbing Concepts because they installed the double sinks during construction and should be well versed in fixing it.

I highly recommend Plumbing Concepts for any and all your plumbing needs! They have great customer service, super helpful to answer all my questions and when they show up they come prepared! I will use this company for any other plumbing issues that I have!

We highly recommend Plumbing Concepts.  They are knowledgeable, reliable and fair.  Everyone we've dealt with, from customer service to the plumbers that come to do the work, are amazing. We have and will continue to call on them over and over whenever we need plumbing work done.

Good job, on time, quote matched the price given over the phone.

Greg was on time and flushed our tankless water in about an hour. He was friendly and informative. Very happy with their work!

Our RANNAI tankless water heater was leaking like crazy. We called the manufacture who gave us a few names of local plumbers who were certified on their units. I called Plumbing Concepts and spoke to Lori. She was very helpful and professional. We set up the appointment and Bill came out. He was personable, professional, and got right down to it. He had our system up and running in no time at all. These guys are fair and know their stuff. Not to mention the price was four times less than another plumbing service quoted me!! I can vouch for their skills on these tankless systems. Awesome service, thank you!

I have been working with Plumbing Concepts for over 15 years. They did amazing work for me at the home builder I worked for so I hired them for the restaurant I work for and have not been disappointed once. If things don't get repaired the first time which happens rarely, they send someone out a second time, no second trip fee. I just had them at my home for one thing and they solved things I didn't even know I had going on with my plumbing (even though there were puddles on the floor I was ignoring) Their tech saved my home from an impending flood. They always give impecable service from the call center to the well trained techs.

This is a great company, they are very professional and responsible, especially their manager ! Very nice and responsible! Workers are knowledgeable and professional. He knows what he need to do and fix anything I need fast ! They are the best company for plumbing! Price is very responsible, they Will not mess with the price! And if you need help they gonna come as soon as possible at first timing！ highly recommend!!!

Plumbing Concepts sent Anthony to install a Grundfos recirculating pump in our home with 5 crossover valves and 6 wireless buttons for our Navien tankless water heater. As there were several in our new community wanting this same install, Plumbing Concepts agreed to a volume discount resulting in a great value. Anthony performed the task quickly within 2 hours, explaining how the pump works and demonstrated its use. We are now thrilled to have hot water delivered to our faucets much more quickly! Very satisfied with Anthony's install, he did a great job.

After having installed my neighbor's water filter and softener, he said just call Plumbing Concepts and ask for Felipe. I could not have been more impressed. Felipe is knowledgable, patient, and a truly dedicated plumber. And such a nice guy as well. Excellent work. Five stars all the way!

Recently my water heater had a major leak, came home to water shooting out all over my garage. We called out one plumbing company, which I won't name here and they tried to sell us all sorts of things we didn't need to fix this mess. Decided to get a second opinion and called Plumbing Concepts. They told us they could easily repair just the part that was causing the issue. They repairs it and the water heater has been working great ever since. Next time I will call Plumbing Concepts first!

. Shit bag driving van 94 on 2/18/16

I had 2 leakages that were fixed by Anthony from Plumbing Concept. Both jobs were quoted reasonable and services were fast.  Highly recommended!  And ask for Anthony for the best service!

Pablo was great! He very quickly and efficiently changed out the toilet in my powder room and gave me some good advice regarding my tankless water heater. He was also very personable and professional.

I highly recommend Plumbing Concept.  We had a garbage disposal go bad.  They came out same day and accessed the problem.  I requested a certain brand and they found it and put it in the next day.  They were on time efficient, and cleaned up.  The cost was what they  quoted.

I've have had some plumbing issues since moving into my house, and the technicians at Plumbing Concepts have been efficient and excellent at fixing the issues.   I will continue calling them for all of my plumbing needs.

Emergency plumbing leak inside the wall at our office right at the end of the work day. Called Plumbing Concepts spoke with Lori who was amazing! Lori gave me a couple of options for when she could dispatch a service tech. Communication after that continued to be incredible. E-mail followed, then Martin letting me know were he was at along with ETA. A text again that he was on his was 10 min away. Martin was extremely knowledgeable, clean and courteous!!! Zeroed right in on the problem. Plumbing Concepts team was awesome!!! Thank you so much!! Tony

Very professional and knowledgeable. Anthony was the best I could have ever expected. Fixed a slab leak in record time and at a reasonable price. I will be a repeat customer. I can't say enough about this company.

Let me begin by saying, we appreciated them showing up with masks and booties on the shoes as safety is number one right now. Felipe, Pablo, Anthony, Jesus and Gerardo were amazing. True assets to this company. They were on time, very clean, thoughtful of the furniture around them, respectful and all of them very knowledgeable when it comes to plumbing and restoration. It took 3 days to complete the problem, but for those 3 days it was the same group of gentlemen that came to the house. We appreciated that too. We want to thank Tommy, the manager, for having kept them together for this job as these gentlemen work great together. We highly recommend this company for any Plumbing issue that may come up. They are very professional and courteous. Their workmanship is of high standards and treat each issue as if it was their own. Relentless to get it right!

Thank you for saving my life again.
A few years ago it was the dishwasher. This time the water heater leaked, caused mold damage and finally the pilot light went out, and we had no hot water. On a Saturday, they responded in less than an hour. Then I couldn't find anyone to address the mold. They recommended a company that worked with us well. The whole disaster was over and done with in a matter of a few days.
It doesn't get any better than that!

Anthony was not only very knowledgeable, but did an excellent job of explaining exactly what our problems were and what he was doing to fix them. He went above and beyond checking our system out very thoroughly.

I have used many plumbers over the years but these are the plumbers that you want to use! Honest, fair pricing, hard-working, explain everything and do a wonderful job. Every detail is thought of, even confirming the appointment by text with a picture of the plumber that is coming. The people in the office couldn't be nicer. I've had a toilet replaced and a sink repaired with them and could not be happier. I give the highest recommendation that I could possibly give to them

After having some flooding occur due to a lose pipe behind our refrigerator, we called Plumbing Concepts out to our home on a Sunday to assess the damage.  Within an hour we had an incredibly helpful technician out to our home and immediately repaired the pipe.  He was very detailed in his communication, videoed the issue for the insurance company and even took a look at our water heater as a courtesy.  Thank God he did because he pointed out the rust and leakage coming from our water heater.  If he would have not taken the time to look at it then we would have had another (worse) flooding issue.  He also advised the check if it was converted under our new home warranty.  Luckily it was!  So helpful!  We had Plumbing Concepts out again to install a new water heater and the technician was equally informative and quick.  I am so thankful that I found Plumbing Concepts and have a reliable and trustworthy plumber to call.  Thank you Plumbing Concepts you really went above and beyond to create a fan of your company!

These guys installed the plumbing for an out of business builder John Liang in Tustin. Well every single bathroom in my house and my neighbors instead of building the phalange long enough to reach the toilet they cut corners and put two to three wax seals to connect the toilet. Talk about lazy. You normally put one. That caused leaks etc. to have the guts to put your name on new construction and do such shoddy work and cut corners is inexcusable. Good luck and take your chances with the cut corners guys aka plumbing concepts. I guess the concept is to do the minimum.

I have used Plumbing Concepts for many years for all my plumbing needs and I have to say the are an incredible company. It is a very pleasant experience form the start with setting up the appointment to always keeping there word on schedules and having a super knowledgable plumber at your door to solve any problem you think is impossible. By the way Greg, who services my home for years is one of the most prepared plumbers and highly recommend him for the toughest jobs. Plumbing Concepts is for sure the name to go to for all your plumbing needs.

I have to share my wonderful experience with Plumbing Concepts. They sent Felipe to my home to install my newly purchased Water Heater and toilet from Lowe's. He did an absolutely clean and phenomenal job. Even replaced a couple pipes at the water heater to make the gas shut off easily accessible. What a great guy! So thankful for Plumbing Concepts. They are professional and straightforward, no surprises pulled out at the last minute like a lot of other contractors. I have to share my wonderful experience with Plumbing Concepts.
Thanks so much Felipe !!!

Martin was awesome. He took the time to answer questions and resolved my issues

Just Had my tankless water heater replaced today 5/14/2020 they were quick fast and on time great price and very helpful thank you once again to Felipe for doing a outstanding work

When we called to ask for the service, they told me technician will come in between 9am to 11am. I called again on 10am to make sure technician comes, but no customer service available and had to leave message. We waited till 11am, but nobody showed up. We called again after 11am and they said technician will come in between 1pm to 3pm. We are not idiot to wait again and waste our time.

Plumbing Concepts responded extremely quick to my service request and once Martin arrived he had everything in working order in no time.  He is extremely knowledgeable, very nice and took time to explain the issue.  Highly recommend them for any plumbing service.

I've had Plumbing Concepts out to my house multiple times and everyone is so professional.

I needed a hose bib ran through the garage and wanted it to look professional, and Martin took great care of me. Martin was knowledgeable, communicative, and did amazing finish work.

10/10 would recommend.

Plumbing Concepts is the company our builder uses to install and initially service our tankless hot water heater.

We had a couple of minor glitches over the last year and each time Plumbing Concepts came out and adjusted what needed to be fixed.  

After a year, we hired them to flush our system due to heavy water in the area.  The cost was nothing because of our warranty.

But even though we're not seeing much lime or discoloration in the house, it was still a good preventative measure for our system.

The tech, Greg, showed up on time, was.nice and professional.   He quickly took care of the problem and gave me maintenance tips for other items.

I have been using Plumbing Concepts for over 29 years. I've used them for business and home. Frankly you shouldn't go to anyone else. They are top notch,experienced,friendly and very reasonable.

The pipeline concept company is professional, meticulous, patient and has a very good service attitude.  Take the trouble to explain questions at work.  Fernando in particular has won the praises of our family with his superb technique.  We will definitely have him to serve in the future.谢

We are living in a hard water area.  Plumbing Concepts is the one we use in the past. They are professional and the service is excellent !  Remember to ask Anthony ( technician) when you call them!

Martin the plumbing tech replaced my under sink water purifier. Efficient, oh so friendly and kind. PC has done other work for me which has always been flawless. Great company.

Had a small leak coming from the main line into the house but it was covered under my home warranty. Anthony came out cut a hole in the wall and checked everything out and found the leak. He did not have all the necessary parts which wasn't a big deal because this was hardly any emergency. Anthony came back out on time again and did an amazing job. He also offered me many other tips in regards to plumbing. Before he left I asked him about the home water pressure and he offered to check it for me. Turned out it was super high and needed to get turned down. He attempted to adjust it from the regulator but was unable to do so. turned out my regulator was busted. Luckily he had the part on him and was able to fix it on the spot without any additional labor charge. The price of the part was more than reasonable. His great customer service, vast knowledge of plumbing, and attention to detail will definitely make them my first call for future plumbing needs.

Anthony was great very knowledgeable and friendly. He didn't rush the job. He went above and beyond.

Awesome service! Cannot complain. My plumber, Martin, arrived during the time window given and was well-prepared. Help me save a lot of $$$ since previous plumbers couldn't find out the solution, and we almost have to open up our wall. After finished fixing the problem, the even help me flush out the pipe. The price was reasonable.

My friend recommended Plumbing Concepts when my toilet started leaking into the downstairs kitchen. Greg arrived and explained the repair in detail. He was courteous and friendly. Thank you, Greg and Plumbing Concepts, for a thorough visit and estimate!

They are very quick response and most importantly they are reliable. The technician guys are well experienced and confident about the issue. They are wonderful and our neighbors have them fixing leaks and detecting unsure leaks. No leaks no pay!! I very much appreciate all checks with happy conclusion. Thank you so much!!!!

I work for a national builder (30 years), Plumbing Concepts is hands down the best plumbing company I have worked with.  Pablo Aguilera is our tech in San Diego he always takes my calls when I have a plumbing question and does a great job on every service call.

A representative from Plumbing Concepts was dispatched to inspection a laundry sink which was suspected of having a drain issue. The appointment was schedule through their office. The office confirmed the appointment the week before and via text message the morning of the appointment. The rep arrived on time, and very quickly pointed out the reason for the suspected issue. He was thorough in his inspection of the problem, made sure it was addressed properly and resolved the issue in a very timely manner. I am extremely happy with Plumbing Concepts process and highly recommend them for all your plumbing needs.

Do NOT use this company!!   The do NOT stand behind their work and have the worst customer service!!   Standard Pacific Homes used them as the plumbing contract for all the homes in my subdivision.   2 years out of my warranty the main water line in my house breaks and they diagnosis it as a fitting issue that is common in my area.    They refuse to fix because I'm out of warranty!   While I totally understand the warranty issue, I strongly feel that a main water line should last more than 12 years and they should honor their work!!!  In fact, i feel the water main should almost out  last the house!    The topper... they quoted me $1850 - $3000 to fix the issue.   Getting it done tomorrow for $675 by an HONEST plumber!!!!    Run away from these clowns as fast as u can!   Google their company name ...

Update:    They quoted me 2 guys 8hrs each to repair the main line.   It was repaired in 5 hrs by ONE guy!!    Beware of they guys

Anthony was absolutely amazing. He was so knowledgeable and helpful. Plumbing concepts was so easy to work with! I would highly recommend them to anyone.

Great work and professional service.  From scheduling to finishing up, they are thorough. Pablo and Felipe are both excellent plumbers. They both seemed knowledgeable, very time efficient, thorough and got the job done perfectly for us.  They cleaned up before leaving.  I really appreciate them wearing a face mask and shoe covers before coming in to your home.  A small thing but these little details add to the excellent customer service they provide from start to finish.

These guys don't even deserve 1 star. First off hired them to replace water heater and replumb bathroom. They guy shows up 2 hours late. He speeds down my street doing atleast 50 mph and almost hits 2 of my neighbors kids. Turns at the end of cult e sac and tires screeching. 5 of my neighbors went off on me because of him. He showed up with no materials and said he will be right back. An hour later he shows up with the wrong heater and wrong size piping. He says he's going to come back the next day. He again showed up an hour late which made my daughter miss her ballet lessons. He finishes in 4 days which he said it will take him 2 days. Once he finishes he tells me it's going to be an additional $1900 and I have to pay him now. The guy had a really bad attitude and was a complete jerk to my daughter. I don't know how he's still in business. DO NOT HIRE THIS PERSON.

Martin Hernandez is the greatest technician! He was on time, polite and explained everything to me. He is very knowledgeable and professional. Thank you Martin!!!

Peace of mind!  I started use Plumbing Concepts for my house works in 2018 for whole house water filtration system; then built a prep kitchen in early 2020.  reasonable cost, and finished on time.
I started to hire them for my other rental apartments in 2020, to replace numerous plumbing companies for the past 5 years, who typically always overcharged, and did some unnecessary works.
I highly recommend this company.

Greg came to the rescue--again!  Glad to report that he solved our water heater problem in record time, and we are happy to have hot water again.  Very grateful for his expertise and pleasant demeanor.

Our hot water unit failed over the weekend. I was able to contact this firm through their emergency number and their technician walked me through steps to limit the amount of water flowing from the water tank. As promised by the technician, by 9am on Monday the company had a  new hot water unit at my home and the installation commenced immediately. This is a very reliable and professional plumbing firm.

Needed my Rennai system serviced and flushed as a maintenance and was also having problems with hot water in one shower.  Pablo Aguilera of Plumbing Concepts showed up and knew exactly what the issue was.  After flushing my system he quickly replaced a little plastic valve in the wall and hot water was once again flowing.  It really helps when the plumber understands his trade and can identify issues quickly. His experience and professionalism was impressive.  Listen to what I say cause you know I know.

Plumbing Concepts saved my family's Christmas! What can I say ... Anthony Reyes from Plumbing Concepts went above & beyond as he traveled to my house on Christmas eve to repair my tankless water heater. Without hesitation, he came to my house to replace the igniter. Without Mr. Anthony Reyes ... my family would not have hot water during the holidays! Thank you Anthony for saving our Christmas! We appreciate YOU & Plumbing Concepts!

Just like most of the disappointed customers who posted reviews here, we would give ZERO stars if we could. Terrible plumbing, terrible customer service, and refusal to stand behind their work and honor warranty on faulty installations. STAY AWAY FROM THIS COMPANY!!!!! It costed us $$$ to repair their messes at our home.

We had a few extremely disappointing experiences with this company. Here are only some of them:

1. Our home (which we bought from the builder after several years of being used as a model home) had the initial plumbing done by Plumbing Concepts, and the entire plumbing was messed up to the point where the warm water system was improperly installed and we were not getting warm water at any faucet (only lukewarm!!) unless waiting for 20 minutes or longer. Two home inspectors and two independent plumbers documented the multiple installation issues.
When we moved in, we had to bring another plumber who had to work for several days to reinstall all the faulty piping, and we finally got hot water!! He also had to install a new recirculation pump (Grundfos) because the one installed by Plumbing Concepts was cut off from the line (!!!) and also improperly installed.

2. The only fixture where the hot water didn't get fixed right away by the repair work done by our own plumber was the faucet at the kitchen island. Plumbing Concepts came over and recommended we install a second recirculation pump (!!!!???!!!) at the kitchen island. We followed their advice and allowed them to install a second Grundfos pump (!!!!) at the kitchen, which was now conflicting with the other Grundfos recirculation pump installed in the garage by the tankless water heaters.
By adding this second Grundfos recirculation pump under the sink (Enovative system), it was now working AGAINST the other recirc pump and creating a mess!!! We were now getting cold water at the warm water faucet and warm water at the cold water faucet!!!! Had to bring another plumber to clean up this new mess. This plumber was in SHOCK and DISBELIEF that a plumbing company in their right mind would install A SECOND GRUNDFOS RECIRCULATION PUMP on the same system!!! All our plumber had to do was to REMOVE the second Grundfos pump from under the sink, clean up their mess, and things are now finally working again and we have hot water!! The pump was uninstalled and returned to Enovative through our own efforts.

3. More recently, Plumbing Concepts struck again!!! All fixtures and faucets at our home were installed by them initially.  A couple months ago, two faucets started leaking.
We obtained the cartridges ourselves via Manufacturer's warranty, bought the cartridge replacement tool ourselves, and paid Plumbing Concepts $$$ to come over to replace the old cartridges with the new ones. The installation lasted for 6 minutes however the charge was $139.
However due to a faulty installation, after they were done replacing the cartridges THERE WAS EXTREMELY LOW PRESSURE AT THE FAUCET. THE SOLUTION THEY OFFERED WAS TO TELL US TO REMOVE THE O-RING at the cartridge they just replaced. After we followed their instruction and removed the O-ring, the faucet now started leaking.
Just like everything with this company, they fix one thing only to mess up another.
We sent over TEN EMAILS AND CALLS DESCRIBING THE ISSUE and asking them to come back and fix the faulty installation, however they bluntly REFUSE to come back and provide warranty on the faulty installation.

Their customer service staff is telling us something, then their big sheriff Doug Moore decides something completely different from what the other staff are telling us, and he does whatever he pleases. They have an OBN (old boys network) relationship with the builder so they cover up each other's messes.

After all these messes (and a couple more!) caused by Plumbing Concepts at our home, that we have been repairing since we moved in, at our own expense, we are finally at the end of our rope.

Update May 16, 2018:
On a positive note, Plumbing Concepts has brought a new head of customer service, Thomas (Tommy). He has already contacted us and came over to the home to assess the previous work done here.
We truly appreciate the fact that Thomas cares enough about his customers to reach out and attempt to fix things. This is a great initiative and Thomas is a great asset to Plumbing Concepts. Although this cannot help us any longer as it is a bit too late for us, we sincerely hope that hiring Thomas will bring a breath of fresh air to this business and improve overall quality.
Additionally, Lori has always been a pleasure to work with. Great customer service and follow up, professional and responsive. Lori is a true pleasure to work with!

Plumbing Concepts was one of the plumbers certified to service my tankless water heater. I am so glad that I selected them.

The plumber, Felipe, was professional, knowledgeable, efficient, and completed servicing my tankless water heater, replaced the filter for my filtration system, and cleared one sink. He explained what he was doing and patiently answered my questions. Overall, a very good experience and I will definitely call them again.

I will be recommending them to my neighbors!

I would not use this company. They were doing a test in my building and they ended up causing a leak and having to shut off the water. They promised to have it back up but ended up giving up in the evening and left the residents to fend for themselves without water for the night. No clue as to whether they're coming back in the morning to fix it.  Left the residents with no running water... unbelievable.

I'm surprised Plumbing Concepts doesn't have more great reviews.  I can only speak from my experience with them, and they have been wonderful.  Lori and Veronica have always treated me with respect, kindness, and professionalism whenever I've called.  They have gone above and beyond to help me and give me the best prices, and work with me when they know my budget is tight.  I've called other local plumbers and I don't get the great customer service that I do with Lori and Veronica.  

I think one of the secret to this company is to request Anthony.  He really is the best.  I've had several other plumbers sent to my house within the first year that it was built and when the problem persisted, Lori finally sent Anthony.  Since the time that he fixed the cold water handle in my master bathroom, when 2 others couldn't, I have requested for Anthony only.  Even if it's just flushing out my tankless water heater, I would still request for Anthony.

Anthony is always professional, courteous, and he fixes the problem when others could not.  More than a month ago, the head of the scale shield cracked and water was leaking out.  At first I only saw one leak.  Anthony came over and spotted another leak right away that I didn't see.  He's so good at detecting where the real issue is.  He fixed it, but due to the way the head was designed, it was still leaking.  So I had to get another head, and Anthony came back to replace it at no extra charge to me, even though I didn't buy the head from them but got it through the manufacturer.  Lori, Veronica, and Anthony just wanted to help me out and I really felt taken care of.  

But a few days later, one of the pipes to the tankless water heater started to leak.  The leak was persistent, so Anthony came back several times in the same day.  I kept calling him, and he was so patient and professional, he came back like 3 times to try to repair it.  He had to take out the pipe from inside the wall, replace the o-ring, and spent a lot of time trying to get the pipe back properly inside the wall.  I felt so bad, but Anthony remained professional and patient the whole time.  After he replaced the o-ring and put the pipe back, there was still a micro leak and Anthony said that it's because there's some residual water in the treading of the pipe and it should go away.  At that time, I was a little nervous since the leak was so persistent, I didn't really believe him, but it was late, so he went home.  Anthony was right!  About two days later the leak stopped and it's been more than a month now and everything is fine.

I have nothing but gratitude and praise for Plumbing Concepts, especially Lori, Veronica, and Anthony for all their help, superb customer service, and for making me feel cared for.  Thank you so much!!

Called them because the builder of my home recommended them and told me I had to use them to maintain my home warranty. First time they came for hot water mixing with cold, the guy was clueless and pointed at all kinds of unrelated things. The manager had to come over and sort things out. The second time, I had a huge leak that showed up on my exterior wall - they were quick to point fingers at others instead of diagnosing the problem, which turned out to be an AC condensation pipe that was not connected! The third time around, a guy showed up to install new fixtures, spent two hours before telling me that he was missing some parts and some tools. I would have expected him to show up with his tools !! When he was scheduled for the follow-up, he was supposed to show up between 12 and 4. I called several times and was told to wait and expect a call. Nobody ever showed. When I called to reschedule, I left 3 messages but got no response. I called the 4th time and finally was transfered to the manager, who told me that they are scared of doing further work at my house and unwilling to come back because a lot of work was done by others. This is several weeks after the previous appointment. What a waste of time and money. So much for reputable and professional plumbers that your builder makes you use - they don't want to warrant their work and poof! they're gone.

Thank you Martin for quickly finding and fixing a water leak.

Plumbers are well trained and courteous.  We always call this company for our plumbing issues and we have never been unhappy with them.

We've used  plumbing concepts twice and both times they have arrived on time, know the problem as soon as we say what we're experiencing and they complete the work quickly and professionally (can't tell they were ever there). Definitely reasonably priced and I will call them for any plumbing needs.

We had pipe leak in our house and Pablo came to the rescue!  We have been with plumbing concepts since we bought our house for 18 years and I have to say Pablo is the best among their already great staff of plumbers!  He was very professional, patient, and clearly an expert at leak detection.  We had a difficult problem but he found the solution without breaking future home inspection.  I would highly recommend plumbing concepts and especially ask for Pablo when you call them!

We have had several plumbing issues in our house, and every time we have called Plumbing Concepts they have been super responsive. They have always come out the day we have called with very little wait time. The plumbers have all been very nice and explained the process and the issue thoroughly. I would highly recommend this company! Hopefully we won't need them in the future, but if we do I won't hesitate to call them.

I'm very happy! I needed to find a plumber for my parents. Doug was prompt, honest and knowledgeable. I am saving his number in my phone :)

Plumbing Concepts gave great customer service from initial call to completion of order. Anthony came out handled his business like a professional.

So I read the reviews below and can only speak for my experience with them. Irvine Pacific used them to install the plumbing in our home in Irvine. We had an issue with a clogged drain and called Irvine Pacific who in return called Plumbing Concept since our home was under warranty. They showed up a little early and even if we were not home he came back after lunch.  Did a great job! Got it unclogged. Very nice and clean. No issues.

When looking for a quality plumbing company, there is no need to look further!  
Plumbing Concepts provides the utmost in quality and professional work.  Martin came to our home, ready to work in mask, diagnosed the problem(s in our shower and sink faucets, and did an exceptional job in repairing everything.  Perhaps the best thing you can say about this firm is that they do outstanding work for a very fair price. They are completely honest, professional and respectful of your property, and deliver quality workmanship.  Make no mistake....they are most definitely the company to call whenever you have plumbing issues.

I have employed Plumbing Concepts for all my plumbing needs. They are the very best to work with. They are competent, trustworthy, and expeditious. Highly recommended! Thank you, Plumbing Concepts.
Phyllis Antebi
Tustin, California

We need to replace our tankless water heater. We called a few plumbing companies. One got us a free estimate but their quote is way over my budget. He did not even put on his quote what type of water heater he is going to be installed.
Called Plumbing Concepts, sent a few pictures, received a reasonable quote with the brand, model #. Got the appointment next day, installed, and done. You will not get any service better than that. A job well done to the Plumbing Concepts team. Big thank you to Lori for taking my calls, sending me a quote, and responding to all my emails. Also, big thank you to Martin to install a nice looking water heater and explain very well the warranty and all. Great work!

Our water wasn't heating and Pablo drove 3 hours to come help us. He fixed some issues with the water heater and it is definitely working better now. He was also thorough and ensured he tested all possible issues.

We had a slow leak coming from the bottom of the wall in our garage. Contacted Lori at Plumbing Concepts a little after 8:00 a.m. on a Monday morning and told her about the problem. She said she would get someone out right away, let me know the cost for the first hour of work excluding parts and said I would receive a text when the technician was close.

I received a text within an hour showing me that the technician was dispatched, who my technician was (including photo), and a number to call if I needed to reschedule. Felipe arrived shortly after the text, identified the leak areas and where he would need to check to find the leak, and went over the cost estimate exactly as Lori had described. He quickly located the source of the leak in the wall, showed me the problem, what he needed to do to fix it, how much time it would take and how the cost compared to the estimate. I gave the go ahead and he didn't everything as he said and fixed the problem quickly.

Felipe not only prepped the area he worked in with plastic sheeting, but he cleaned up everything after so it was cleaner than when he started. What started out as a nightmare leak ended with a fantastic, affordable and timely solution to our problem. I highly recommend Plumbing Concepts and their team.

The gentleman that came to my house was very knowledgeable and professional. I would definitely recommend this company.

We had a water softener unit installed at our house. We compared Costco and Plumbing Concepts.  Costco Eco Water rep quoted us an outrageous price for a water softener that used potassium stating that it would be quite difficult to install a sodium unit due to the sewer trap being located in our back yard.  The Eco Water Costco rep also proposed running an outlet pipe under our gravel in our side yard and allowing the Potassium to run out into our soil and bushes in the side yard.  I found out later that this proposal of dumping potassium from a softener into the soil is illegal in the State of CA. This Eco Water Costco rep kept talking to us for over an hour before revealing his pricing for  3 different units that he labeled  good, better, and best.  He stated that most people (of course) want the best unit for their home.

Anthony from Plumbing Concepts came to our house and gave us an estimate for a sodium unit at a much lower price point.  He did not take long to show us exactly he would deal with the drain pipe from the unit and how the electrical work would be done.  Work was completed within two weeks of accepting Plumbing Concepts' estimate.  It was done by Anthony and he hid the pipes that he extended into our backyard quite nicely under the scree of the house.  The installation was very careful and professional.  We are very pleased.

Excellent service!!! Martin took the time to not only explain the issue with my tankless water heater, he also showed me where the leak was. He also called the manufacturer and was found out it was under warranty. Thank you Pluming Concepts.

Martin was the service expert that was dispatched to me within 2 hours when my water heater expansion tank began leaking out of nowhere. He arrived on time and prepared with a new tank in his hands. He was extremely polite and explained everything.  I called the next day requesting for him to return to flush my tankless water heater because I trusted his advice. There was no hidden additional costs for his return.   He knew I was going through a hard time personally and explained so many extra things with my water softener and my slowly dripping faucet. Who does that these days? Definitely not the people that we were previously calling to service the softener West Coast Filtration. Their customer service couldn't even walk me through setting the digital screen over the phone and tried to put fear into me so they can come out to charge me extras like they have in the past. Martin showed me how easy it was to set it up and he did it with a smile!
Thank you PLUMBING CONCEPTS for your extraordinary service. Thank you for being a company with Integrity.

Plumbing Concepts has been our go-to plumbing company for many years. The owners are hands on and customer service is first and foremost. Everything from new faucets to complete remodels, they've done it all for us. We recently experienced a weekend emergency when the water heater went out on a rental property on a Friday night. I contacted Plumbing Concepts on Saturday morning and it was replaced within a few hours. They stand behind their service and products. I can't recommend them highly enough!

Stopped up toilet ruined my day. Tim showed up and in less than an hour had it fixed, including a new wax seal which I blew out with the plunger. He did such a good job I had him do one of my honey do's and replace a flapper in another toilet. Will have him back in the future to install a new faucet and garbage disposal. - Continued:  Had Tim back to do a faucet and disposal.  Rough going, but he got it done.  Good job.

Had plumbing concepts come out to look at a 3-year old tankless heater they installed in my new home.  They charged me $138 to inspect the unit which consisted of taking the panel off and looking at it with a flashlight for five minutes.  Determined the whole unit needs to be replaced (the hardware is under warranty) and that the labor will be $350.  They don't apply the inspection fee to the labor so for them to replace my fully warranted heater they want to charge $488.00.  Since i have no reason to use them for the replacement. I've cancelled the order to replace and will go with someone else.  Nice business model Plumbing Concepts.

Felipe was friendly, courteous and thorough.  He fully explained both the things we needed to have done and all our options for taking care of them.  This was the fourth PC service person to come to our home, and I can say the same about the all.  Thanks very much.

The plumber who came is very knowledgeable. He is very professional and honest. I have been using this company since 2014. I highly recommend this place. They will not perform or recommend any unnecessary work.

FANTASTIC!!  Plumbing Concepts is awesome. We recently had a water heater replaced on the same day we woke up to a garage full of water. Plumbing Concepts was fast, efficient and very thorough. We are impressed with their high quality and workmanship. We would highly recommend them!!

We woke up to a sink full of standing water in our kitchen this morning. Plumbing Concepts was the company that installed all the plumbing for our builder years ago, so they've been my go-to for years now. But this was the first call I've had to make out of warranty. I called just after 7am and someone got back to me within an hour. Luckily, they were able to accommodate us the same day at a very reasonable price. They found the problem and fixed it in under 30 minutes. Martin was extremely professional and just a nice guy. My sink (and kitchen) is back up and running in time for dinner. Thank you!

I'm a Ladera Ranch home owner. This company did the plumbing for the original construction. The workmanship is a disaster. Just yesterday I had to have my house side main pipe repaired. When it was dug up we found one elbow with no glue on it. One of the neighbors whose been here the whole time has dozens of stories of plumbing repairs on our street that equate  to F-grade work.

This costs us money, this costs us time, we go through periods at time without water while things are repaired. It's heart breaking that there are people out here that do their profession this poorly, reducing others quality of life, and are somehow how still out in the marketplace.