Do not waste your time calling or hiring anyone else! You will save yourself a lot of time, money, and stress by hiring Opimum Electrical from the beginning. My power went out in my master bedroom during a repainting and minor upgrading project. First, we hired Express Electrical who came same day. They said 1 electrical outlet that was cause and their repair price was $350!!! I couldn't believe it, that's insane! Luckily, I know how to change an outlet so I repaired it myself for less than $5:) Frustratingly, that was not the problem. They also charged a $59 service fee for an incorrect diagnosis?? The technician didn't even properly check the breaker box after I saw how Optimum assessed it. Unfortunately, I still called a different company, Powell Electric was next. But they were not available for 5 days, and after I hired them I saw they only received only 1.5 stars. So I kept searching.
Finally I called Optimum Electrical where Anna answered the phone, and right from the beginning my stress began to lessen, she was efficient, empathetic and honest. So, naturally I cancelled appt with Powell, which was still days away. Optimum was able to schedule me next day and didn't even have a service fee. I was so eager for my 9am-10am appt, but was still so nervous of being ripped off or them another misdiagnosis. To my utter happiness, the owner Shawn and his associate arrived at 9am on the dot! And were so professional, COVID-19 cautious, and complete experts of their field! I couldn't believe, that within 20 minutes they found the problem with one of the breakers and it fixed immediately! Literally by 9:20am everything was repaired, paid for and I was smiling like a fool behind my face mask! Shawn is an unbelievable electrician, he is empathetic, thorough, organized, efficient and friendly...with great prices. He informed me his wife was Anna, the lady I made the appt with, which didn't surprise me because she was just as awesome as he was:) Absolutely love this company!