Nigel Mulgrew Plumbing

I highly recommend Nigel Mulgrew Plumbing and they were an absolute pleasure to work with. We hired them to fix three leaking sinks which had been maintained by the previous owner of our home who opted for flimsy parts and band-aid solutions. The parts beneath the sinks were in disrepair and needed to be fully replaced. The men who completed the work were extremely friendly and totally respectful of our home. They spent time to educate us on the issues we were experiencing and why the repairs would keep us issue-free for the distant future. It was clear to me that their goal was to be preventative, not reactionary, which is comforting given the immense damage and cost that plumbing issues can cause. Give them a call if you value high quality work and peace of mind.

Awesome all around.

I was so stressed when I flushed my toilet and noticed a flood of water coming from the ceiling downstairs, the week before Xmas.  I immediately turned off all the water to my whole place.  I was thinking no running water and $$$$ to fix plumbing in the ceiling, right before the holidays, if I could even find anyone to come.  Mulgrew fit me in, even though they indicated they were super busy.  They stopped by the day I called to stop the bleeding, assessed that it was not as bad as I thought (an improperly seated toilet rather than a burst pipe), and turned the water back on, putting me at ease, and getting me back online.  With 2 kids, this was critical.

Joe even gave me tips on how I could prep the space, before they came back, to reduce the job price estimate, as I indicated I was on a budget.  

Joe and Francisco came back a a second time, before Xmas, to properly finish the job, and Installed a new toilet, that I'd purchased. They were fast, and efficient.  They were also clean and thoughtful about keeping the space tidy, and not leaving a mess. The crew did not charge me for anything I didn't need.  They brought in some of their best guys to make a final call on whether they needed to open up more ceiling, and decided against it, which saved me money and headache.  The invoice even came in under the estimate.  When does that ever happen?    

Xmas came a few days early for me, with 2 working toilets and running water :-).  I love my new toilet, and piece of mind.

This was the second time I used Mulgrew, they're my go-to for residential plumbing in Pacifica.

Called in a couple times to request a quote and service for a small commercial rotating gas oven. The job was to simply install a gas regulator (retails for $40-50), which just needs to be screwed and fastened between the oven and existing gas hose.

Initially, it seemed no one had any understanding of what this was, and yet I was quoted just under $1,000 for this job for what should be a $200-300 max job.

The job itself is incredibly simple and should take no more than 15 min with the correct tools. I'm just disgusted that this company would price gauge female owned businesses in this way. I wouldn't recommend.

These guys were Life-savers!!!
Our tankless water heater started flashing an error code, and stopped heating up water. Although we've had it for about five years, we had never encountered this particular code, and couldn't reset the system. After googling many options and watching multiple YouTube videos, I still couldn't fix it.
After being out of hot water for a few days, I had no option but to call a professional. Unfortunately, I called the wrong one! They dispatched a technician who showed up late, and immediately charged me $69 just for showing up at our house. The individual looked at the exterior of the heater, took a couple pictures of the serial code and model, and then presented me with three options: $1000 to diagnose the problem + any potential replacement parts. Another option was spending a few thousand more for a complete service job, and $6800 to replace it. And remember, he never even did the minimal testing to see if it just needed a simple reset.
Needless to say, I thanked him for his time and told him I'd find an alternative.
I contacted the manufacturer, who recommended Nigel Mulgrew Plumbing. I called them after hours, and Andrew called me back. That in itself was impressive! He told me they were fully booked for another 4 days, but would call me should there be any cancellations. He also shared several pointers on how to diagnose the machine (for free). This next morning I received a call from the office, and within 20 mins Joel and his helper were at my house. It was a completely different experience from the previous day's experience with the other guys.
Joel was quick to troubleshoot a handful of different things. He communicated my options very clearly, and was confident he knew what the issue might be. He serviced the machine (used air compressor, removed debris, checked fuses, measured gas intake, etc). He then called the manufacturer to confirm step-by-step process of clearing the codes that didn't go away even after a complete descale and servicing. He meticulously followed every instruction given over the phone with tech support, and soon the water heater was fully functional.
(We discovered that the water heater locked itself up internally due to multiple power outages we had experienced in Pacifica... thus the error code)

Joel was incredibly helpful and courteous! He clearly explained the process to me, and when it was all said and done, I didn't even have to pay him on the spot. Instead, I was emailed the bill the following day. My total bill was $387! This was significantly less than what the other guys wanted. Although I hope to not have to use a plumber very often, i at least know now where I'll go should I have to! I highly recommend their services!
(Ironically, I discovered later that the other guys are located right next to these guys). Take it from me, Nigel Mulgrew Plumbing is the way to go!

Nigel Mulgrew Plumbing is wonderful!  I would highly recommend without hesitation.  After a complete plumbing nightmare caused by another plumber.  I reached out to Andrew and Nigel the owner and his team.  They were very empathetic to our situation.  

Nigel and Andrew came over themselves right away and assessed the situation.  Unfortunately they found even more damage under our floors caused by that same plumber.  Was bad news but could have been even worse had they not discovered it.  We then work with an engineer and had Andrew and his colleague Joel do inspections and the work for us after.  

Very good experience.  Knowledgeable and trustworthy which is very rare in this area.  Again would highly recommended.

We've have Nigel Mulgrew Plumbing come out to Redwood City twice now -- one urgent replacement of our sewage line and one non-urgent leak detection situation. In both cases, scheduling was easy and the team was quick and professional. In the latter visit, they worked hard to solve our leak and suggested a tiling service to help fix the issue.

You can Count on personal service with an excellent result from Nigel Mulgrew plumbing. They fix my 18 year old toilet and restored it to its original condition. Parts that were discontinued were replaced with better ones. Nigel went on the Internet and found what was needed for this unusual job. I am so pleased with the gentleman who came and worked on my house. There were other things that needed to be attended to, the wall valve needed to be replaced and it's so easy to use now it was leaking before and now it's dry. The turn off valve to the outside of the house was not functioning properly and they replace that valve and put a new hose attachment for the garden. They are reliable, on time and I received excellent service and fair prices. I now refer to Nigel as my plumber.

I called Nigel Mulgrew Plumbing to see if they could fix my toilet, which is a tricky,  wall mounted European model. In fact, another plumber who had tried to fix it ended up breaking the lid trying to reinstall it. I spoke with Andrew who was very professional, incredibly responsive and was able to have two master plumbers come out right away. They were friendly and helpful showing me what the problem was. Most importantly, they were exceedingly competent. They fixed the problem well and quickly! Everyone I encountered at Nigel Mulgrew was a joy to work with and I will definitely will be calling them again for plumbing problems in the future. I highly recommend them.

I have worked with Nigel for 10 years now, and he and his team are great to work with, extremely responsive (including showing up on weekends last minute if we had a problem) and taking care of all our plumbing needs. I would highly recommend working with Nigel Mulgrew Plumbing--they are a high quality team that will make your life easier.
A little sidenote: the people who work there have grown up with my son, and always ask about him--very kind and thoughtful. So his team has been around a long time--Elder, Joel, Francisco, Mervin and Andrew--great guys, very skilled, good people.

We had a big plumbing challenge with a flood that Nigel and the team helped me solve quickly. I was impressed with the office staff and how friendly and knowledgeable they were through out the project. We were dealing with some issues with our city's public works department and the sewer lateral. Nigel's team walked us through the process to get things fixed and resolved so we didn't have to deal with unnecessary charges.  I have confidence in their work and trust their recommendations. Will definitely use them again.

First hired them back in 2015, while doing a major renovation, and have called on them ever since for all our plumbing jobs, from big to small.  They have replaced our kitchen faucet and repaired our sump pump, and pretty much every plumbing job in-between.  They are always conscientious and clean - which is especially important during the pandemic.  

I'm really grateful that we've got a reliable plumber to call in the event of an emergency, or just to unclog a stubborn sink.

I should start by saying above all, this is a wonderful plumbing company who's service, and customer service in general, is some of the best I've ever had the pleasure of experiencing. Late last year, we had some numerous things around the house that needed fixing, and/or replacement entirely. After initial visits and service, there were a total of three occasions they needed to come back out. Not once did they ever hesitate to promptly return and hear out our concerns. That's so refreshing and rare, especially in times like today! They replaced both toilet pumps, a shower valve that became a nuisance before, and our main line gas valve. All of which were more than reasonably priced, and done so with care and great work. We truly can't thank Nigel, Andrew, and Collie enough for their great work and for being more than thorough and accommodating with our issues! We will always use them and their services going forward if or when it's needed! Thanks again guys and keep up the great work.!

Found these guys thru a referral, these guys came out to camera and locate our main sewer line, they were on time, on price, and on target. Our Architect used their measuring to do his engineered drawings. Everything went well.

The service was timely, the communications were excellent, and we couldn't be happier.  Nigel is a diamond in the rough.  The team is absolutely top notch and is our go-to partner for any of our plumbing needs.

Nigel and Elder have been our go-to plumbers for over 16 years. Everything from a complete ground-up home remodel with all new plumbing installed in 8 rooms, to your standard kitchen sink clog, they always come through for us. Completely customer-service focused business, and they never let you down.
Elder came over on Thanksgiving to de-clog our sink before 18 guests arrived. What more can you say...very stressful situation solved without hesitation, on a day that the company is closed! Thanks you guys. You're awesome.

I had some questions about tankless water heater, and Andrew on the phone was very savvy and helpful. Prompt and great customer service; definitely trustworthy and recommended.

We recently had plumbing work done on our bathroom and from the start Nigel was accommodating. A true gem for the Bay Area. He has integrity and his knowledge is wonderful. His team also deserves praise. They fixed the problem efficiently and professionally. And his office guys are very friendly with wonderful customer service.  I would highly recommend Nigel for any plumbing needs.  5 Star Experience!

We've used Nigel Mulgrew plumbing several times over the years, and recently used them again.  We had a faulty installation from a bath retrofit company which led to a leak.    We called Nigel Mulgrew to fix it.  They found and fixed all the problems, including writing up a full report with pictures and videos for us to submit to the bath retrofit company for reimbursement (which they did.)  These guys are very knowledgeable, honest, and show up right on time.  They were very conscientious and respectful of our home, cleaned up and kept us in the loop as they came across issues with the installation.    They are my go-to plumber and will continue to be.  I highly recommend!

I recently needed a new faucet installed and called Nigel Mulgrew Plumbing. We set up an appointment, they showed up on time wearing masks and protection on their shoes. After assessing the job, they went to work and effectively and efficiently removed the old faucet and installed the new one. The plumbers were friendly and met all of our needs.
After using the faucet far a couple days, it was apparent it was not working correctly, very weak flow, hardly enough to wash dishes. After calling retailer and manufacturer for help, and getting very little satisfaction, we called Nigel Mulgrew back and explained the situation. They agreed to come back and take a look. They identified the problems, water restrictor in the faucet and faulty shut off valves, took care of both issues in a very timely manner.
It was a pleasure working with them, everyone we dealt with was very courteous and friendly, and interested in getting the job done to our satisfaction.  Thanks

I highly recommend Nigel Mulgrew Plumbing. Everything they do, from communications to solving your plumbing problems and billing, is highly professional, meticulous, and very pleasant to work with. We had a water leak issue where water from an upstairs bathroom was leaking into the kitchen. Andrew sent out his project manager who opened up the kitchen ceiling to look at the pipes and then ran a number of different water tests to determine where in the shower surround the water was coming from. A few days later, after we stopped using that shower, we noticed more water coming into the kitchen. This time, Andrew sent out two of his guys who opened up the ceiling in the kitchen quite a bit more and then tested both bathrooms upstairs. It turns out that both were leaking into the kitchen as a result of aging grout/caulking. They were at my house for nearly three hours the second time around and I didn't get charged for it because Andrew said he just wanted to make sure that I was happy with his services.

Had an issue with my Noriz hot water heater. The tech, Joel, arrived on time, was very professional, and we discussed our options.

I will be calling them in the future.

I was looking for a plumber to replace bathroom sinks. In reviewing the YELP reviews, I happen to come across some excellent reviews on Nigel Mulgrew Plumbing Services.  I called to make an appointment.  Nigel came out to inspect my job.  He was very nice, professional and honest.  After the inspection, Nigel was concerned that my granite countertop  could crack after the bathroom sinks were removed.  He wanted me to be aware that it could happen but said his workman could possibly do it     but he prefer having his friend (Kevin Burke's Tile) who is skilled in that area remove the sinks.  Having it done correctly there would be less of a chance for it to crack.  I was very thankful that Nigel went over everything with me so I would not have unrealistic expectations.  He said when the sinks are installed he would send over his workman to hook up the sink plumbing.  I had no idea what the process would be until he explained it to me.  

A few days later after my bathroom sinks were installed (they look beautiful by the way) Nigel sent over Joel and Pablo to hook up the plumbing.  The guys were professional, very polite, they even took their shoes off and laid a special floor covering over my bathroom floor to keep it clean.  Wow!  I was amazed.  What a fantastic job they did.  The plumbing went well, they also tightened my faucetes and checked everything thoroughly so there were no leaks.  Everything worked like a charm.  I was so impressed with the excellent customer service that I received.  Nigel and his workman are the best!  The service was beyond my expectations.  I am very happy customer.  Thanks Nigel!

My company, Peters Design-Build, used Nigel Mulgrew Plumbing for the first time last summer on a gut renovation and addition. We were extremely impressed with the professionalism of the crew. The quality and attention to detail of their work is some of the best I have seen. They were attentive, responsive, and easy to work with. They came out a couple of times toward the end of our project to make sure all the details were just right and when they were done, everything was flawless. Mulgrew's prices are very fair, given the high caliber of the work and the ease of working with them.  Our clients are also super happy with the work. For high quality work and attention to detail, Mulgrew Plumbing is the way to go.

Excellent communication. Professional. Reliable. Polite. Clean. Reasonable rates. Very accommodating. I've used them before, I'll use them again. A 5-star local business.

I requested an estimate from Nigel Mulgrew Plumbing for a common plumbing project.  When I received their response I was stunned.  Their estimate was 3.7 times higher than the bid I received from another plumber.  Based on this outrageous estimate I did not, and would never employ them.  Shop around.

I found this experience very pleasant from beginning to end.  I called to book a job, and was given a scheduled time for the same day.  Thirty minutes later I had to call to cancel, no problem, Andrew on the phone was very polite.  When I called back, again, Andrew again politely fit me into schedule.  Plumber arrived and looked at the job, discussed the problems and explain the work he would do.  He was very professional, attentive and easy to work with.  Before leaving he check all the water systems to make sure there were no leaks.  I would do business with this company again if I ever need a plumber.

Nigel Mulgrew Plumbing, Inc. is an excellent plumbing service for all in San Francisco and on the Peninsula.  I called the company after I experienced a problem with my water heater NORITZ. Within an hour they had a plumber - Joel come and fix the problem. Joel was very professional, assessed the problem right away, and solved it much quicker than I expected. Also, he provided me with the direct contact information of his boss - Andrew, just in case I have some other plumbing problems and cannot reach Joel immediately. I had to call the company 2 weeks after they fixed the water heater problem. Andrew came right away. He fixed another lumbing problem at my house, was supportive, informative and just overall a great resource. Andrew is a breath of fresh air. I will definitely use Nigel Mulgrew Plumbing again if we need to. Excellent work, much appreciated, highly recommended service and plumbing service.

We moved to Northern California this last summer and the guy who flipped the house we bought recommended Nigel.  Nigel met with us within a day of our first call to him, and brought one of his guys on-site that same day to make the introduction. We have had three plumbers at our house for a variety of reasons, from small modifications to emergency situations. We are incredibly satisfied with everybody associated with the business: from the professional manner of the plumbers through to the cost of labor and the matter in which billing is handled.  Once, someone was scheduled to be at our house between 11 AM and noon, due to a jam up at the previous job schedule plumber was unable to make it within the time frame. Before 1230PM another plumber from the business was at our house assessing the situation and prepping the inbound plumber for the job at hand. We are pleased to refer Nigel Mulgrew plumbing and rate them the highest rating. They even ask where to park their vehicles so as not to disturb the neighbors. Not that I ever want to have to call a plumber, but this is the business to call when you need someone promptly and capable of handling the job, even the dirtiest of jobs.

Bottom line they are on time, fast, friendly, skilled, helpful, fair, and seem to be a very fair price based on my research of different plumbing companies for estimates. They just replaced my water heater today and now I have a very good quality Made in USA Bradford White brand water heater with brass drain and pressure valves (not cheap plastic) installed for less than the big box stores wanted for a mediocre water heater with their anonymous installation. Joel the plumber who came out today to do the work was patient with my questions, and did a very nice job on all the fittings and pipes and drain lines.

We added a 1/2 bath in a former hall closet of our old Victorian apartment. It was not the easiest job, but these guys built the bathroom to last, with minimal disruption to my neighbors.

Mervin is a really skilled builder, professional, clean, and quick. Nigel is also a pleasure to deal with. Very fair in pricing.

I will use them for all plumbing construction in the future. No need to ever get quotes from other people.

After calling many, many plumbers due to a leaking pipe the day after Christmas, Nigel was the only one to respond.   He arrived wirh his crew right on time, quoted the job, and once agreed upon, set a time and date. He arrived on time with his crew, took special care to remove their shoes, introduced the crew and got to it immediately.   They were professional, courteous and I highly recommend!  5 stars all the way around!

They installed a hot water heater and it leaked.    Do not hire these people.

From the first contact with Nigel to the finished product our experience has been great - shout out to the men who came to our house and did such a professional job (hi Ruben) and to Andy who is helping us get our kitchen done on time and on budget. You can't go wrong with these folks.

These guys are legit.  Our tankless water heater(Noritz) went down at the restaurant.  Hit up Nigel Mulgrew(Andrew) and he went out of his way to help me diagnose it via phone, even though they couldn't get somebody out for a week or so.  Turns out it was a fuse.  Noritz's distributer couldn't get it to us overnight due to it being past 4pm on a Friday.  We called another plumber to come and make sure it was a fuse(confirmed), but they couldn't get ahold of the part.  No bueno.  So I hit Andrew back up and although they were to slammed to make it out themselves they kicked me the needed part for said other plumber to install.  Andrew even offered to drop it off on his way through the city to another job.  Amazing.

Nigel and his crew of Mervin and Julio did an EXCELLENT job installing the rough plumbing for our new half bath. They were on time, curtious, and extremely professional. Nigel was one of three plumbing contractors we recieved quotes from, and although not the lowest, he was competitive with the other two (within a few hundred dollars), with the caveat that final bill might be lowered depending upon the difficulty of the project.  He also assured us that the price would NOT increase. When we received the final bill, we were shocked that it was 27% lower than the initial quote! I would recommend Nigel and his gang to anyone that wants to renovate their bathroom, kitchen, utility room, etc. He was a delight to work with and will be our first call if we decide to renovate our main bathroom.

It's nearly impossible to get service contractors to show up in our town. Even if they show up, they often don't return to actually complete the work. So, when I needed to replace a few toilets and install a whole house water filter, I was anxious about finding anyone to do the job. I was referred to Nigel by a friend and I have to say, I was very impressed. He showed up on time, made a quick survey of the job and provided an estimate the same day. 2 days later the first job was complete and all of the work perfect. They just finished installing the whole house water filter and again, everything went very smoothly and the work is top notch. I would recommend Nigel to anyone without reservation.

Great service at a great price.  They can do of small jobs and large.  They fixed a number of small issues (e.g. running toilet) as well as replacing the main water line to the street and replaced part of our sewer line due to construction of a retaining wall.  Nigel is very personable and his crew was neat.  Thanks.

Nigel and his guys did a great job. He was thorough, reasonably priced and completely respectable. I did not hesitate to leave the guys in my house as I left for work. They covered the floors as not to ruin my new hardwoods, they were very polite and they did the job in the time frame he said they wood. I would not hesitate to get a quote and use him.  Its always fun to hear the Irish brogue on the phone as well

My fiancee and I bought a house earlier this year and needed some plumbing work.  Nigel was recommended to me and I'm so glad he was!  He and his crew were very professional and gave us a very reasonable quote for the work we had done (new kitchen sink, ran new water line to fridge, gas hookup on stove, etc...).  All in all, they did an outstanding job.  You won't find a better plumbing service.  Don't hesitate to use them!

Great plumber. Did the job promptly for me and did not gouge me on price.

I was incredibly surprised at the professional service, quality of work and very fair pricing these folks provided. Even though I only had a tiny job for them to perform, they treated me very respectfully and performed the work efficiently and *GASP* charged less than what they initially quoted me! Awesome~

Excellent service. Friendly guys. Quality work. No monkey business. These guys know their plumbing.

Nigel worked with our amazing tile guy Frank O'Reilly to redo a small second bathroom.  Nigel and crew moved out the old fixtures, moved pipes, and reinstalled everything while keeping everything clean and professional.  They were on time, made sure everything passed inspection and were very easy to work with. Highly recommend.

I have learned the truth about saying, the two most important things you need to have when you grow up are 1. A good tax accountant and 2. A great plumber!  Nigel and his team are the way to go!!!! They are honest, hardworking and will work with you to get the job done. Nigel will explain everything up front and there are no suprises.

We've been having hot water problem for months and we can't determine the cause. Nigel tested all our water faucet and the length of time the water gets warm. He determined that it was caused by the leak from our shower head. He ordered the parts and couple of days later he came back and fixed it. We now have hot water in our house. Thank you Nigel. You've done a great work. I will call him again if I ever encounter plumbing issues.

Can't say enough about how great this guy is.  I had an issue with a leak from a valve to my radiant floor heating, which I was wrestling with for 2 weeks...He assessed and resolved the problem, honestly, in less than 1 minute.  Get this for integrity & honest business; he happened to have a second job in the area, so he didn't even charge me!  If you need a plumber, look no further.  He's the best around.

We called Nigel Mulgrew based on Yelp recommendations and couldn't be happier. The service was fast, fair and professional and very competitively priced. The whole experience was excellent.