Jonathan M.
02/04/2022 12:00:00 SA
Man oh man did I not want to have to post this review. We used genteel for YEARS and always as great work done, at reasonable prices.
Earlier this year we were quoted over $2400 for a hydroflush+cam. Sam (whom I previously had a good relationship with) of course tried to convince me that this was a reasonable price. It isn't. It's wild. We ended up getting a trustworthy plumber to do it for $550. He even came back again for free to check on us.
I was going to let this go and move on with my life, but they just gave another absurd quote to my father. Same general occurrence - wildly expensive compared to honest plumbers. I told him to avoid them, but he also had good luck with them in the past, so he wanted to try. That quote was 7x what he was able to get the work done for. No idea what changed this past year.
Posting this review as a warning to everyone. Be safe out there, make sure your trusted plumber it doesn't decide to try to ring you dry for 5x+ the cost of a service.
I got pics of the quote, I actually put it up on my wall, and we look at it an laugh, and wonder what went so bad with genteel. It's a shame. Avoid avoid avoid.
------
Edit: I received a phone call within 2 minutes of posting this review at 1/5. I don't appreciate that at all, it's borderline intimidation. However, the truth is the PLUMBERS here do a great job. It's the company that's the issue. 1/5 isn't fair. So, I'm giving +1 stars, out of respect for those plumbers like David that did great work. We've done water heaters, pipe repairs, clogging, and on and on, over years.
We were good, loyal customers, until that Sunday afternoon and $2400 quote.
Genteel vs other guys:
$2400 vs $500.
$15,000 versus $2500.
We have to Have to go through a wall (don't know how much that one was gunna cost) versus $325, and no wall tearing.
For our family, 3 strikes and you're out. We've spent thousands of dollars with you over the past years. It was always more expensive, but for good work that's ok. But no plumber is so skilled their work is 7 times better than well regarding other plumbers. It's not like we're choosing to go with the cheapest plumber, we just want honestly and good work.