Hilmi O.

9/26/2020

NexGen removed my old heater and installed a new furnace & AC unit. The price, the installation and the follow up have been terrific. There are also 2 complimentary services - one for heat & one for AC - included.

Joel came on-site yesterday for the AC inspection. He did a very thorough job, took the time to explain what he was checking and why. People like Joel make the difference from a customer experience perspective.

I highly recommend NexGen and they will be my got money company for any future heating & AC needs.

Mark K.

5/17/2023

During a routine maintenance of our HVAC unit the technician informed us the unit was eventually going to go out. I half expected it but was hoping against it. We scheduled to have a Daniel the rep come out and give us the details and was very pleasantly surprised with the detail and the process of the installation.He actually saved us money by contacting someone to search for a unit that possibly was not in stock but they tracked down one and we qualified for the savings. The work actually started the next day (Saturday). Our house was built in 1965 so was worried how everything would be assembled in the attic.Having to fit everything and take out the old unit went well except for an area over the bedroom closet where someone stepped through. They covered it quickly and informed me they have their own patching crew. That aside Mark the lead explained everything to us and always asked us if we had any questions on the progress. Fantastic! Everything was complete by Tuesday noon. Sandra in the office set up our drywall appointment to fix the hole in the closet and you can't even tell there was ever a hole. David took care of that and also did some patching around the hallway vent. Very pleased with the quality of his work. Everyone on their crew was very professional and went the extra mile to make sure they covered everything that needed to be covered and cleaned up thoroughly. They arrived on time and that is always appreciated. Thumbs up!

C M.

07/03/2019 12:00:00 SA

Been wanting to change out our ac and furnace for years but after a few high estimates kept putting it off. Keep seeing the ads everywhere, billboards etc and decided to call. Ended up getting new ac/furnace/vents and insulation. Agreed to it on a Saturday and the crew arrived Monday morning to do the work and finished Tuesday. Would recommend them to anyone, they were nothing like the other 2 companies that quoted us and were more like used car sales people that then kept calling and calling. Nexgen has great prices, fair, professional, courteous, and an excellent company to have in your home.

Joanne R.

4/27/2023

I have spoken with Zach from NexGen and we have reached an agreement.

Barbara B.

11/17/2020

Finally! I now have central Air/Heat. My husband and I are astounded about the service we received from beginning to end. Jessica Sanchez in the office was very pleasant and professional to speak with. She coordinated the Subcontractors and NexGen Air crew so that everything would run smoothly. She was the glue that kept it altogether! We were very nervous about spending so much on something that we knew nothing about. Bill Kean came to our home and explained every detail of what was to occur. He started putting a plan into action immediately and had the first Subcontractor out in a couple of hours. Within 4 days the job was complete! He even supplied us with space heaters during the time that our heat was down. Jessica and Bill ran the show from the office with the utmost care and compassion that anyone could expect. I would recommend this company (Anaheim Location) to anyone. We got the top of the line HVAC system with Top of the Line Service!!

Nick G.

02/02/2022 12:00:00 SA

Roger just left and did an awesome job. Took the time to clearly explain everything, provided multiple options for how we wanted to proceed, and even set up an appointment with a plumber to fix another unrelated issue. Fix was super fast and prices clearly explained. Would definitely use NexGen and Roger again!

Taylor B.

9/16/2020

Reached out to NEXGEN to get a second opinion on a condenser that stopped running.....

the other company:
The other HVAC company said my capacitor and motor was bad. I questioned that both the capacitor and fan motor were faulty but the guy went to his truck and grabbed a capacitor and showed me that the condenser motor wouldn't run, even with a new capacitor....oh man it seemed we were in for $14,000 for a new HVAC system and ductwork...not happy news.....

where NEXGEN came in:
I gained some sense, and decided to call NEXGEN for a second opinion on both the capacitor and new HVAC system. James came within a couple hours and hooked up a new capacitor....FIXED. I can't say how happy I am that I called. I also requested a quote and financing options for a new HVAC system when we are ready to upgrade - he was able to provide this all within minutes and while James was standing in front of me.

CALL NEXGEN FIRST!

Cyn M.

1/15/2021

Technician by the name of Brandon Rodriguez came out to my aunt Alicia's house in Los Angeles for service and work maintenance on the furnace and AC. He was very polite, professional and knowledgeable. My aunt was very happy with his service and wanted me to write this review so NexGen can see the outstanding job Brandon performed. Thank you NexGen/Brandon! A very happy customer.

Claudia S.

08/08/2017 12:00:00 SA

Great experience. Sales representative, Charlie, was very nice. Roger, Aroldo and Cesar did a great job and only left until everything was functioning perfectly. They were Very nice, personable and knowledgeable. I'm very happy with my new air conditioning system!

Barbara A.

11/05/2022 12:00:00 SA

I previously posted that I was satisfied with a plumbing service call. However, a few days later we had to call another plumber. Both downstairs toilets and guest bathroom tub were backed up. Turns out that the NexGen plumber messed up the overflow valve. Thankfully, the remedy was easy.

Francisco P.

7/27/2020

The technicians showed up on time and with masks on. They carried out all activities related to the maintenance of my AC unit. The technicians were very thorough and addressed all my concerns. The AC has been running even cooler than before and that has a lot to do with the maintenance performed on the unit (which was overdue). The payment was handled through email (touch less) and the service performed was itemized. A pleasure to do business with Nexgen, I will definitely be calling them again.

Gabriel C.

6/18/2019

We had a great experience working with Nexgen for our central heating and a/c replacement. The office staff was personable, friendly and easy to work with. Jeff, who gave us a quote was very informative and communicated with us very well throughout the whole process (from quoting to installation). He didn't use any hard sell tactics which I really appreciated. We had time to think about it and ultimately decided to go with them because we wanted a reputable company who did really good work-and that is what we got. The installation technicians did a great job. Their workmanship is top notch. At the end of the installation the technicians showed us everything they did and patiently walked us through setting up the Nest thermostat. Everything got done really fast. We did the paperwork Sunday night and they were finished Monday night.

S C.

2/17/2019

After doing some research and getting referrals from family and friends, we decided to go ahead w Nexgen. Replacing the whole system is a big expensive job, but I feel that we got a fair price for the Trane unit we purchased. Trane is 100% USA and has been in business for over 120 yrs. Charlie Scott was our PM, he came out the same day I called for an appointment. He arrived promptly and discussed the options and the system that would work best for our home. The 3 man crew came out as scheduled on Saturday morning to start the job. Edgar, Raymond and Eddie worked hard all day. They did a fabulous job! They removed the 30+ yr old units and installed the new system. Everything was done w care and respect to our home. Very tidy and very detailed installation. High quality, attention to detail installation. They even wrap the inside of the closet w sound insulating material as a value add feature that most competitors do not do or charge extra for. After the installation was complete, they explained what was done during the installation and how to operate the unit. Very good crew, experienced, friendly, respectful and hard working. We are only one day in, but i must say it was so great to purchase a new system and have it installed just a couple days later and work flawlessly. We had heat last night for the first time all winter! I would definitely recommend Nexgen Air, we had a positive experience from start to finish.

shawn j.

4/26/2023

Nexgen was great! Larry Acuna came out quickly and flushed my hot water heater / performed maintenance. On time, friendly and great service. Will definitely call them again and request Larry. A+

Daniel G.

10/22/2020

My technician Eddie showed up this afternoon and I was more than pleased at how careful he was when wearing his PPE (mask) before he came into the house. He even wore booties and was really clean during his inspection of my thermostat and AC Unit.

My initial problem was with my new Nest Thermostat and he quickly did a test of it and noticed that it there could possibly be a malfunction with one of the wires. He then went up to the attic and provided me with a detailed inspection of the unit and quickly found what the problem was. He gave me some options on what needed to be done in order to repair the issue.

I've had many people come to the house for various home related repairs but Eddie was very honest and straightforward when it came to pricing out my problem, so Thank You! I will definitely be calling back soon and requesting Eddie to come back and finish the job.

Chrissy G.

3/31/2023

I called Next Gen AC/heating and plumbing and received immediate response. The nicest gentlemen named Cesar De Larosa came out right away as we had a clogged kitchen drain. He was so professional and extremely nice. He diagnosed the problem right away. We appreciate Cesar and NexGen for being so wonderful.
Thanks again Cesar!!

Shawn A.

4/27/2023

Great reliable service. Knowledgeable and to the point. Greatly recommended. I had another plumber come out and have me a lot of BS. Larry took care of our boiler right away.

David D.

6/17/2023

Tech Alex Garcia came on-time and was able to evaluate our system quickly. He informed us of service options and finished as promised. Have used Nexgen for years!

Gina M.

7/22/2023

5 stars for Larry, Kevin, and John
1 star for Tyler

I had plumbing service done in October with Larry who was fantastic very personable, patient in explaining, professional and I would have signed right there and then for the extra work needed but then he brought over Tyler. I've been in sales before and there's a right person for sales and there's a wrong person and Tyler is defined at not the right person for the job. He is not only obnoxious, belittles clients, made rude comments about my kids being loud inside the house (they're toddlers), acted snobbish, tried to bully me into signing saying the price would go up when he left, tried to charge me more than double for the work I just found out today.

I started to have issues again since I didn't do the major repairs and since I couldn't find the report from them to get other quotes I went ahead and called them to come praying they wouldn't send me that white obnoxious kid again because I would send him away before he came to the door. Someone heard me because first John came out then Kevin came
Who I then told them why I didn't go with them for the big service and they both know of the issues other clients with Tyler. Why a company still deal with a employee like this. As far as for me they have missed at least two-three other client referrals from me when people ask me who I've used. It's sad that I have to give one star but it only take one bad seed to bring down the rest. When they called to follow up last year to make me do the job I told
Them I wasn't happy with the project manager who came at the end but happy with our tech but would not be using them because of their so call project manager.

I hope all the other clients who have had bad experience with Tyler would write reviews too so this company will take some action to either give him the proper training on how to treat clients/people in general or other repercussions.

The estimate I got today was extremely lower since Tyler tried to charge me for a part that has already been repaired in the past and I didn't know that and they informed me that today so Tyler is also a liar trying to take advantage of clients. I can't imagine how many others have fallen for his scam which would definitely harm the company and they could have many lawsuits against them if other past clients would find out they were scammed. I also went with another company to install my new HVAC system in December knowing that they could help me but I didn't want to have to deal with my Tylers from their company.

So as I said Larry, John and Kevin get 5 stars but the company gets 1 star due to Tyler and his pompous self.

Tubo T.

08/02/2020 12:00:00 SA

This is an update of my initial review.

After voicing out my dissatisfaction with how the pricing and charging $88, Jeff Larson reached out and worked things out with me to make sure I'm a satisfied customer.

Excellent customer service.

Terrie C.

01/03/2023 12:00:00 SA

Just an update on the great service from NexGen!!! My mother in law needed a technician to come out because she heard a noise in her heater. My husband called and they were able to send someone out that same day. A big thank you for responding so quickly.

G M.

8/16/2020

I was astonished that they would come out on Sunday at no additional charge. Shout out to my technician Max. He called ahead to let me know when he would be there; arrived on time; was courteous, friendly, and wore his mask the whole time. He was knowledgeable, was able to diagnose the problem quickly, explained what was wrong and why, and was able to fix the problem in record time. He gave me several options with no pressure to choose the most expensive one. I would definitely use them again in the future.

Sandi G.

07/11/2019 12:00:00 SA

If you need an excellent plumber, ask for Ruben Ramos, he's smart, capable and honorable. When installing 3 toilets in our condo, he recruited Hector and his team who were courteous, efficient and skilled. When 2 of the toilets needed the supply line moved unexpectedly, he absorbed the added cost to bust out the drywall and finished the job that day, even though it caused them to run late for the next job. He even made sure his company, Nexgen, stood behind his word, and sent out a drywall repair team to patch up the drywall at the company's expense. I highly recommend Ruben, Hector and the plumbers at Nexgen!!!

Michael M.

6/17/2020

Update: For everyone to understand the price i'm demanding that the owner of the company is mentioning is HIS in writing quote he himself gave. How silly of me to want that price. I must be crazy.

AVOID AVOID AVOID, bait and switch, zero integrity.
Working with this company has been an absolute fiasco and nightmare for over a year. To begin I did what any smart consumer would do and got 5 quotes. Especially on a job of this size and magnitude. The salesman came to my house, looked me in the eye and said we will match and beat anyone prices. Well I liked the guy and gave him the benefit of the doubt and brought him an apples to apples quote beating him by about 2500.00. He proceeded to laugh at me and tell me good luck with my sh!t AC and got off the phone. This really bothered me so I wrote a negative review. Then and only then the owner reaches out to me letting me know they would beat it and basically said it was contingent on changing the review. By this point my wife was so bothered by the entire situation she said let's just wait.

Fast forward and we're now wanting to have our AC installed at the price we were quoted. The owner decides to jack up the price based on an imaginary rate tariff rate that do not exist. 100 percent dishonest company from top to bottom with money being the only thing they have in mind.

Avoid them, or waste your time with salesman and owners who lie directly to you and try to bait and switch you hoping you're dumb enough to fall for it.

Ashley P.

05/12/2020 12:00:00 SA

When our AC unit was not blowing cold air last year, I called a different company to come out and investigate. They temporarily repaired it and when the same issued happened this year, I called that same company. Seems like a good idea, right? Well they would not fix it again - warranty this, warranty that and left me reaching out to multiple AC companies on Yelp to get a second opinion. That is where I found Nexgen Air and I couldn't be happier I did. Not only were they super responsive and helpful but they also gave me the best price - and I shopped around (sorry!). When they came to do a preliminary review and give me that second opinion they proactively replaced my filter and our faulty thermostat and didn't even charge me! When I had questions regarding the options, the service manager called me personally and walked me through the proposal and pricing to get me comfortable. They have made a lifetime customer out of me, and I will highly recommend to anyone in the future.

Tory T.

3/15/2021

We were so excited to hire NEXGEN to install an HVAC system in our home but our experience has been full of issues and it is still ongoing. The system they installed stopped working 24 hours after the installation. They sent a crew to fix the system and we were made aware of several things that the original crew did wrong. The new crew worked for two days and the system STILL DOESN'T WORK.

The worker left this evening saying the heater will kick on eventually but it's really slow and here I am three hours later and it has not gotten any warmer.

You would think that spending $20,000 on a brand new system would get you not only a system that works but a crew that works until it gets fixed. It has been a nightmare trying to coordinate someone to get the job done and we have spoken to at least 6 different people in the company expressing our frustrations.

NEXGEN's quote was one of the highest we got but we chose them because we thought it would make the project more seamless but that is not the case.

I would strongly suggest looking for a different company because it has been a nightmare dealing with this company and they were very quick to charge us the full amount without ensuring we have a properly working system.

I gave two stars because the men doing the work have been very respectful but other than that we have nothing else good to say.

UPDATE: Management and the technicians worked very hard the last few weeks to make sure our system was working right and everything was done properly. Adding two more stars since they were willing to correct their mistakes.

Blue H.

02/06/2023 12:00:00 SA

Andrew at NexGen came out and gave my HVAC system a once over as part of their maintenance package. He was very friendly and efficient in his work. He was knowledgeable. I feel comfortable knowing my system of running efficiently and safely.

Roquera C.

8/15/2023

Good service, would recommend.
Service and inspection high quality.
Would use services again.

Drew Z.

9/24/2020

Called Nexgen for a backed up drain. They were able to send a plumber out that day to fix it. The plumber showed up in full mask, wore booties into the house and took all precautions to make me and my family feel comfortable.

Mohib Q.

11/09/2021 12:00:00 SA

NextGen is truly on the next level, working with the best customer service model I have seen, in any industry. They are top-notch in their people and use high-technology products that can be fine-tuned, energy saving, or as powerful as you want them to be. They recently replaced a unit of mine that was over 20 years old, and operating under near-failed standards. They operated outside of business hours to meet my needs, and were consistently, quickly, and with respect to even senior citizens who needed help understanding complex concepts.

Here are some highlights on what I experienced in their delivery and people:

-The installation crew was mindful, clean and faster than expected. This was led by Travis and his group, Jordan Cummings and Armando Lopez. Behind the scenes was Tony Santana to make sure installation went well. Patrick Wiggins was also a cool tech that helped out quite a bit. These guys were very kind and nice to my mom, which meant the world to me as they did a number on the unit both in the house and on top of the roof.

-The office ladies were helpful to expedite payment and get info going, which included Jessica Tjaden and Kelee Nunley. They were available after hours as well, and accepted more than just card, but also ACH and other forms, which was great.

-Last but not least was the awesome supervisor and project manager Ashton Krahenbuhl who was there from start to finish, explaining literally everything and inspecting everything at the end to make sure the job was done right. If it wasn't for Ashton, we wouldn't have gotten a good idea into all the things that go into the proper and modern HVAC unit, what's required by the state, and what separates NextGen from the rest. He is the glue to the entire operation and is very passionate about his career, delivering the best customer service I have ever seen in any industry.

-I think it is important to understand the differences between some of the older and newer units, and what brands are carrying up these days. To note, NextGen gets rights to Amana units which are part of a Japanese company and extremely efficient. Think about how reliable Japanese cars are, and then think about applying that into your HVAC system. Amana has patents that make their units extraordinarily different, and in my opinion better than others.

-Main competitors are Carrier, but Goodman ratings consistently rate Amana units well above others that you may get at Costco (Lennox), Rheem, Bosch and others. This is really just because Amana units have been tried and true to last well past their warranty - if maintained. That goes to add that their systems, like all systems, require 2x a year maintenance, which NextGen can supply to maintain their warranties. Yes, their products are pricey but so are the others. If you don't recognize how electronic, high-power and how mindful one needs to be of the work around new systems (by law), then definitely talk to Ashton. He can lay it all out for you and be smart in showing you, physically, with pictures to add why adjustments may need to made in any older home.

-I love that they installed a new Amana system that uses a wind-up fan system to heat and cool. This wind-up system is different than your on/off models and is newer technology, saves money, and uses every last bit of heat or AC in your system to push it out onto the home. It's really just freaggin' cool.

Needless to say, I would definitely recommend these folks and the team any day over anyone. It's no wonder why their name is everywhere because their service, products and reputation is killing it out there. They truly are, as their motto says just good people.

L.a. D.

8/17/2020

Very impressed with this company so far. Our AC went out over the weekend and I had to start looking for a repair tech fast. No one called me back over the weekend so I waited til today (Monday) and found NexGen on Yelp. They were the 3rd company I called. I get everyone is really busy since this is the hottest part of the summer and my AC happens to go out. NO one can get here til the end of the week. NexGen told me they could be here tonite at 6:30 pm. That was awesome enough. I mentioned to them that I have a heart condition and I need the AC fixed ASAP. She called back about an hour later and said they'd be here in 30mins (before noon). Roger , the tech , showed up and was very friendly. He wore his mask without having to ask him to put it on. He diagnosed the problem quickly and explained everything to me. He even got on the phone and spoke to my home warranty rep and explained what needed to be done so I could get the work covered under the policy. Roger had us back up and running in under an hour. I will be using NexGen for my annual maintenance starting next year. Hopefully Roger will be there so I can ask for him to come back out. Thanks guys!

Yvonne N.

3/23/2019

John came in this week to do maintenance on our AC unit. He was so informative with everything he we doing and found problem in our unit and quickly had it fixed. He saved us thousands of dollars! we will definitely be calling NEXGEN back in the future and requesting JOHN. THANK YOU JOHN.

Daniel I.

08/10/2023 12:00:00 SA

Andrew came out to diagnose a leak in my ceiling and very quickly and efficiently showed me the exact issue and gave me direction on how we can get it fixed.

Laura J.

10/15/2022

Still loving the great service provided by NexGen. Routine maintenance is very easy to schedule and our technician, Adam was super friendly and knowledgable! We'll definitely request him in the future!

Connie P.

10/25/2019

A few days ago my AC went out and I knew it was the time I had dreaded was coming . Time to replace our AC! I had seen a post on Facebook about Nexgen but you can't always believe what's on Facebook. I was a little doubtful to let them come give me a quote because I've had some bad experiences in the past. People giving us some ridiculous quotes. So I finally answered my phone and set up an appointment. They pretty much told me I can have them come out whenever I wanted . Thomas showed up at 5:30 and went through our AC system . He thoroughly explained what they could offer us . I told him we didn't have the funds to pay it all cash . Within minutes he had me approved for most of the cost . I was still reluctant to pay any out of pocket cash because I had just paid for a new roof. We told Thomas that we were going to think about it and he wasn't pushy at all. He gave me his card and left. Next day I get a phone call from the owner of the company and he tells me that he heard about our situation and that we only got approved for a certain amount and he was willing to do the work for that price . He included everything. Duct replacement . Asbestos cleaning . They installed that same day . My husband is very picky and he was so pleased with the workers they sent . So professional and clean . I am beyond happy with Nexgen . Don't waste your time getting quotes everywhere just give them a call. Their customer service is outstanding! Thank you so much !

Kimberly P.

1/29/2021

Brandon was very knowledgeable and thorough when diagnosing the problem with our heater. We were caught off guard with the extent of repairs that we needed because the unit is less than 10 years old (it was installed by another company), however he was patient & understanding with our questions and concerns. We have learned about the importance of routine maintenance, and have signed up with NexGen to keep us on track from now on. We highly suggest getting the maintenance plan and think highly of NexGen, and Brandon was key to that.

Imelda D.

09/05/2020 12:00:00 SA

Rodger provided excellent customer service. He was very knowledgeable and took the time to explain the cause of the problems with our AC system. We are more informed and can make better decisions in the future. Knowledgeable and trustworthy, two traits that I value in a business. Thank you Rodger

Beth F.

10/09/2022 12:00:00 SA

We called NexGen on a Saturday morning. The person who took our call was efficient, kind, and got us a plumber the same day. The plumber who came was also efficient and professional. He was able to assess our situation in a timely manner.

Stephen J.

7/18/2020

Ryan was early for our appointment, which was a big help. We surveyed the job then discussed our needs. The install was the next day. (TODAY) Andrez and his team were here early and they worked tirelessly for six hours to make sure everything was perfect. The work is very tidy both inside and outside.

When we were done, Andrez made sure to make sure we could run the system efficiently. He also showed us a feature on our thermostat we had not availed ourselves of.

This company has hustled to make sure estimates and projects are done!

And, of course masks were worn, for everyone's safety.

Rene A.

08/07/2016 12:00:00 SA

The sales rep came to our house on the same day I called. Brian gave us a good deal and worked with our payment schedule. Ernesto and his assistants did a very good and professional job on the air-con/furnace replacement. They finished the job at the estimated time the crew gave me. I would have given them 5 stars if the technicians bothered to check each room inside the house to see if the air con temp circulation was good and at least told us what can be done to fix it.

Beth S.

08/12/2023 12:00:00 SA

Our A/C stopped functioning properly during this summer, and in our desperation to see what the issue was we reached out to NexGen to get someone out here to see what was wrong with it. Jesus was professional and kind, told us exactly what the issue was with our unit, and gave us a solution. While we couldn't afford it the repairs, it was really helpful and I am so thankful to at least know what needs to be done in the future. Thank you guys so much for excellent customer service!

Natalia G.

08/01/2023 12:00:00 SA

Worst company I've ever had to deal with. I'm a tenant on a rental property, with a HVAC system through NextGen. The AC has been malfunctioning for 2 weeks and we've tried to contact NextGen to repair it and twice they have sent out technicians to fix the issue and both times it has not worked. They have, however charged for both appointments even though they didn't repair anything. Trying to set up an appointment is a hopeless mess and technicians don't come in the window and cancel without telling us. Customer service on the phone is rude and snippy when trying to schedule a new appointment and won't even apologize for their failure to fix our AC system. Then they make it out to be my fault that they haven't been capable of fixing anything, and can't comprehend why we would want an advanced technician to come soon to fix our AC in the middle of a heat wave. Save yourself a headache and go literally anywhere else.

Kim-E L.

03/03/2021 12:00:00 SA

Everything from start to finish was professional about this company. NexGen kept an open line of communication during the whole process.

My favorite part with this whole experience was Andres, our AMAZING tech!!! Andres was helpful, knowledgeable, and HONEST! Oh, and did I mention NexGen has lower prices compared to other companies??? I previously received a quote from another company for a repair, and NexGen quoted me $500 less for the same job!

Anny K.

11/09/2020 12:00:00 SA

Jeffrey was a pleasure to work with! I needed to replace my hvac system and called around to 10 different places to get estimates. Being female, most of the men I spoke with thought that they could leave out the details, since they thought that I wouldn't have a clue about an hvac system, but after talking to a handful of people, you start to understand who sounds sincere and informative. Jeff was very welcoming and warm right from the start, and he was an HVAC dictionary. He was patient and explained everything to me without hesitation and made me feel comfortable and I felt that I could trust him if any problems were to come up at a later time. His team came out and did a wonderful job! All it took was 1 person to help me feel comfortable and knowledgeable about investing (not small money) into my new hvac system. Thank you Jeff for putting my mind at ease!

Fritzi M.

3/22/2022

We had NexGen install our Garbage Disposal 4 months ago and last week there was a loud noise like something was stuck or the blades were loosened. I called NexGen to book an appt and Rigo Alcarez came right on time for our schedule appt at 11a. He looked inside and didn't see anything loose so we were going to just replace it so I had him uninstall it. He found that something was indeed stuck and causing the loud noise. He reinstalled it again and the loud noise was gone!

He was on time, super friendly, knew how to diagnose and take the right steps and he was in and out in 22 mins! He's such a nice guy and super knowledgeable. Thanks Rigo!!! You're the best :)

Barry D.

7/18/2021

NexGen provides excellent service. Josh Perales is a HVAC expert. I have several projects with him. He is GREAT. He is very professional and responsible, very friendly and personable. He keeps customer's need in his mind and always gives the best advice and options for customer to consider. I also like their field teams, both AC and plumbing. Randy, Mark and Alfonso from the AC crew and Kevin, Juan and Ramon from the plumbing crew recently did projects for me. They did very professional work and kept working on Saturday until work was done. NexGen is highly recommended!

Eben Y.

8/25/2021

I live in the desert, Palm Springs area. Middle of August and my AC stops working at 4am. I called several AC companies, knowing that the 100+ degree weather keeps AC companies busy and short on demand. NexGen called back before breakfast and arrived to fix the AC soon after to fix the problem before my house turned into a sauna. Jervon was fantastic. He tested the AC, found the problems, clearly explained all my options and fixed the AC promptly. I highly recommend NexGen for your AC repairs. They are quick to reply, very professional with explaining the solution and offer options to suit your immediate needs. Once I approved the option needed, the repair was completed quickly and life turned back to cool living in the desert. NexGen, thank you... you're GREAT
Eben

Greg C.

9/25/2018

Jeff and John did a terrific job and were very friendly. I had been told by another service company that an $800 cleaning service was needed for my air-conditioner, but what is shown by this company that was not true. They only charged for the service visit. Very honest business!

Stephanie Z.

06/10/2021 12:00:00 SA

NexGen was very quick to respond for initial quote request and beginning work within 1-2 days after contract was signed. However, response time and service provided after install were not great.

Out of 4 estimates, NexGen was the highest. After waiting 7 years to get AC/heating installed in our home, we figured that we would be getting the best experience if paying a bit more. They sold us on their experience, professionalism and warranty on the unit.

Thankfully, the warranty is included as we had to request a technician to come out twice within the 1st 2 weeks of install. The heater was turning on automatically instead of the AC.

They offered to patch and paint several locations throughout the home for vents no longer needed. They did this to match a previous quote we received & stated they had contractors who could complete this task. After a month of back and forth, someone finally came out & did a terrible job at painting. They brought one paint brush to paint multiple colors throughout the home leaving the walls extremely blotchy and unfinished. They also got paint on the exterior walls of our home while having to wash the brush each time.

They advised permits would be pulled but that the city was taking longer due to COVID. After 2 months and several calls to their office, I reached out to the city. The city advised permits were not pulled and NexGen still has an outstanding balance before they can pull them.

Each time I speak with someone, I am advised the concerns are being taken care & someone will get back but there is rarely follow through.

Still waiting an permits and inspection...

I waited 2 months before leaving a review in hopes that we would be taken care of. After spending $19,700, I would have expected better service. Lots of overpromising but lack of delivery.

Wil S.

11/23/2021

Reuben the Technician is a rockstar!!! The wall heater at my Mom's house was not working and we called Nexgen to come diagnose and possibly repair it. Reuben diagnosed the problem and realized that there was a breach in the heating unit and that it was too dangerous to repair. He was upfront honest and kept the safety of the client in mind. Nexgen needs to make sure the recognize and reward employees like Reuben!!!!

Ronnie C.

12/21/2021

Louis Reveles arranged to have a new HVAC unit installed in one day. All workers courteous & professional. Unfortunately, the unit stopped working within a few days. NexGen sent out RAUL the next day & he quickly diagnosed the gas setting was too high & adjusted the unit. He also took the time to assist us in using the advance settings on our thermostat unit.

Jennifer U.

11/26/2020

Kevin was so professional, knowledgeable and helpful. He really knows his stuff! I was impressed! He took pictures and showed me the issues I was having with my heater. He
Gave me several options on how I can address the problems. He was able to get my heat up and running to keep me warm until the new furnace arrives. I would definitely recommend Kevin Volk Jr And Nexgen

Jp I.

3/25/2022

This review is for the GREAT SERVICE NEXGEN provided. We had been using another authorized vendor for times that our aircon system had problems and even if we were not happy with the way they usually handle our calls, we have no option other than wait at their mercy because most of those encounters are still under their warranty. Last night our ac broke down again and was dreading the weather for today so we called our previous service vendor and left a message. We we tried calling our previous vendor twice during office hours but never returned our call. Today we had enough of that vendor, and FINALLY contacted NEXGEN which was referred by our neighbor. NEXGEN have good company communication between their call reps and on-site techs and RESPONSE time is superb. We get to be squeezed in for their schedule for today and finally get the AC fixed! Thank you Anthony Z. for your amazing service! It was stifling hot today to be on the roof of our condo unit but he was up to the task to help us restore/fix our Ac and give us a good restful weekend. Also, thank you to Chris(NEXGEN's on site supervisor) for checking with us and giving us an overview of the process as well.

Miguel S.

12/14/2020

I highly recommend NexGen for all of your AC & Plumbing service. George arrived on time and was wearing a mask covering. He was professional and very knowledgeable in his line of work. George provided excellent customer service. Great company, honest feedback unlike other companies who just want to sell. I'm a definitely a satisfied ongoing customer!

Jeff H.

9/20/2022

My air conditioner stopped working and it has been ridiculously hot. David Fogg came to my house to fix the air. He carefully listened to what I had to say, quickly diagnosed the problem, and made the repair in a timely manner. David was professional, polite, knowledgeable, and represented his company well. I hope I don't have any repair needs again, but if I do, I will call NextGen and ask for David Fogg to be dispatched.

Carmen A. W.

3/13/2023

my guest house bath was clogged up, toilet, sink and shower, and paul g. did an amazing job! he cleaned out the pipes all the way to the main and did quite a bit of troubleshooting when everything didn't clear right away. i really appreciate the extra troubleshooting effort he took to make sure everything was working when he left! i have nexgen for my hvac system maintenance but i didn't know they did plumbing. i now have a new plumber and one i can recommend with confidence to friends and family when they ask if i know a good plumber! and paul was very nice and respectful, too! :)

Mandem S.

3/31/2023

We are super happy with the repair that Anthony did on our AC unit. He has a great personality and explained things very well. He was quick to get the correct parts that were needed and completed our job with a smile. We will definitely request Anthony again the next time we need a service or repair from NextGen!

Maria L.

07/09/2022 12:00:00 SA

Completed our annual maintenance service for a tankless water heater. Rigo was on time, very courteous and very helpful. He answered all my questions. A true PRO. Will give him more stars if I could .

Michael C.

7/19/2023

Middle of this heatwave and our 20yo AC bit the dust. Contacted NexGen day one, got an estimate from Yasmin who was INCREDIBLY helpful. Day two, Nate and Rafael came and installed a new system.

They were respectful, friendly, and didn't mind my 2 curious kids shadowing them. They laid down floor runners and didn't leave any mess. NexGen had to get a crane due to the challenging location and they handled the challenge expertly.

Before he left Nate made sure the system was balanced and answered all my questions about the new system.

Hottest days of the year and these guys were in my attic or out in the sun and had a great attitude the whole time. Incredible.

Wilfredo E.

7/20/2021

I purchased a new system September 2020. Today It had its first maintenance/tune up. No issues here, all working great.
Technician Joshua Bock came in even before scheduled time and a did a good job, he even noticed the system didn't have a surge protector for the motherboard. He took initiative to call his supervisor and got him to approve installation at no cost to me. Great customer service all around. Thank you.

Joey B.

11/30/2021

NexGen consistently exceeds all expectations with my plumbing and HVAC needs. Rigo fixed my leaky toilet today. He was professional, efficient, he communicated well, and did a great job all around.

Ella C.

07/05/2022 12:00:00 SA

Lary is absolutely professional and helpful! Water heater needed replacement, he was so so so helpful and reach out to vendors and got a really replacement for us in no time!! Super quick and neat! Now we have hot water again! Definitely recommends Lary!

Ginny G.

06/10/2020 12:00:00 SA

Our A/C was not cooling so we called Nexgen. Within minutes we had an appointment scheduled for the same day. Our technician Roger came out and got the system up and running in no time. Roger was extremely professional, polite and courteous and explained in detail what needed to be done. He also suggested ways in which we could save on the life of our A/C unit and to save energy. We were so impressed with Roger.
Thank you NexGen!

Alicia R.

8/24/2022

Thrilled with their fast and efficient service. Called yesterday with an issue and got a next-day appointment (Ivan at the call center was so kind, patient, empathetic, overall just wonderful, and explained complex a/c unit in lay terms so I could understand our options and make an educated decision). Brandon arrived for my appointment right on time and was so meticulous with his work and was clear about what we should do to resolve the HVAC problem with a clear presentation of 8 or 9 options at various price points and explained why prices varied + gave helpful pro/con lists for each option. He also came back same day to finish the job, after leaving to go get more unexpected but needed parts. Will use NexGen moving forward for sure! See you guys in a year for maintenance :)

CP D.

8/15/2020

Update:
After writing my initial review, I was contacted by the owner, Ismael, immediately. We are currently working together to get my issues resolved. So far the permit issue worked on and I'm waiting on someone to get our air back on today. We also had some interruptions with our phone and security system with the install and Ismael has offered to take care of that bill as well. I'm am really pleased with his follow up and will update this post again once everything is complete.

Original review:
We decided to get air conditioning installed in our new home. We interviewed several companies and decided to go with Nexgen. They had great reviews and the project manager they sent to give the quote was very knowledgeable. I received the estimate, everything looked great. After signing the contract at 7p that night it seemed like everything started going wrong. They sent someone to start the job the very next morning without coordinating a date or time. We weren't prepared so we had to reschedule. The job was supposed to take 2 days, it took 5 days. It also appears that these were not nexgen employees and they used subcontractors because they didn't know what they were doing.. they often had to use the manual. However, they finally got the unit installed and it was working for about a week and all of a sudden it stopped. The people they sent to repair from nexgen think the installers had broken a valve while installing. They're repairing it now but this whole process has been disappointing. Not to mention I just found out that they didn't pull a permit for the job despite it being on my estimate. On the yelp page the owner says they pull permit for 100% of the jobs but this was not the case for mine. I'm also still waiting for my new electrical panel to be installed. They're was no communication regarding that as well and I've been the one to have to reach out and follow up. I'm 8 months pregnant and still working. I really don't have time to have to go behind these people and make sure they are doing they're job. This is my first major repair in a house.. I guess it's a really good learning experience.

kelli c.

7/14/2022

We just had Tommy out to look our our HTP tankless water heater. As far as I know they are one of the few companies that can work with that complex of a system. We were having issues with our hot water. It turned out it was actually our earthquake sensor that had been inadvertently activated! Tommy was thorough and stayed until the hot water was back on. Highly recommend!

Myles T.

6/22/2023

Benny Godoy came out for a service. Noticed our Low Running Amperage was a little higher than it should be. He explained the risks of it being high even with it being a new machine with the summer heat about to start; some causes of our AC working harder was our insulation not being as good as it should and not having radiant barrier installed. He suggested a hard start kit to help reduce the work of the motor and extend it's life. Benny ensured our new HVAC is otherwise in good shape. He did a chemical clean leaving our fan sparkling new.

Raymond Varela came out the following day for our water heater flush and to make sure everything was looking good. He checked my home's water pressures and let us know that our regulator isn't working at it's set pressure. He also let us know that by getting a thermal expansion tank installed will help protect the home and extend the water heaters lifespan. Showed up on time and was efficient.

DAVID H.

05/05/2023 12:00:00 SA

If there was room for 10stars that is what I would post. Eddie Patron was the technician that came to do a preventive maintenance om my 18 year old HVAC system. He is extremely professional and courteous and was very helpful and thorough in explaining the condition of our system and what may be required to assure proper operation in the future. I would recommend NEXGEN for everyone's HVAC and Plumbing needs

Karen P.

01/03/2022 12:00:00 SA

I take back my bad review of Nexgen. They went out of their way today to fix my problems. Turns out their answering service was mostly the root of my problems with them. Raul was awesome went over and above what i expected to get my heater working!!

Mr. K.

07/02/2019 12:00:00 SA

Competent, honest, and reliable.

Another HVAC contractor (A USA) attempted to mislead me to replace the compressor on my AC unit. Compressor replacement is costly, and for my unit made little sense--because the unit is less than two years old.

A compressor should not fail that soon. I was suspicious, so requested Next Gen to provide a second opinion. The Next Gen technicians performed a careful, comprehensive evaluation--during which they easily ruled out the compressor as the problem. A clogged drainage pipe instead was causing the malfunction. The difference saved me more than $600, and my unit now works beautifully.

Ksm M.

08/08/2019 12:00:00 SA

First, I did not have a good first experience with NexGen for a repair. I'm skeptical by nature, so skeptical they would make it right, as they offered after that experience. Because my wife's elder father has dementia and a pace maker, he needs AC working. I worked with the service manager Thomas. Let me tell anyone considering using NexGen. They replaced my old system with a new AC system and ducs. The crews they sent: friendly, professional, courteous, showed up on time or earlier and their work uniforms always clean. They moved a few registers too and made sure they were equal distance on opposite walls etc that my wife wanted to keep a clean balanced visual look. They came back to adjust the air flow my wife wanted. No issues, no attitude from the crew or office people having to send a crew back out. On the day of the install and duc work, it was suppose to take 2 days. Took one day. Matter of fact, they sent another crew late afternoon to help the first crew get it done in one day. The new outdoor unit and new electrical work done, looks clean. The new registers and intake for the furnace work, clean. They explained everything and answered questions. They even made me work the new WIFI thermostat to make sure we knew how to use and work it. My wife is picky and she saw something most people would not see. She had me call them. Again, no hassle, no attitude, crew sent, fixed.....done. Any experience with any company can not go as well as one would hope. But a company offering to make it right, and actually doing it with no hassles from the crew or office speaks volumes for NexGen to their professionalism and to the customer. The price for all of that, not even close to being touchable by any other reputable large or small HVAC company in Orange County. Today the state independent auditors came to check their work to make sure it was to CA Code. He said the the work NexGen did on the ducs and install was EXCELLENT and the new AC units pressures on mark. Dont get much better then that. Thank You to everyone at NexGen.

David G.

12/08/2020 12:00:00 SA

Chris and Clemente were phenomenal. I have a complicated hvac unit with many potential risks. It took a few trips to get my issue resolved, but I also live in a large condo complex.

These guys assisted me with a difficult real estate situation as well. Chris fought to make sure that the hvac was in good working order as per the terms of my contract.

The pricing is absolutely fair. They're also very careful with COVID precautions (facemasks, distancing) and even bring shoe covers.

Always on time and very communicative. Highly recommend!

Khan M.

2/18/2019

Cheaters...Our heater was not working, first time home buyer so no idea what we need to do. Ask Yelp to help me. ask for quotation and nextgen heater gave me 58 $ diagnostic charges and the reviews was good also. I confirmed them for 3:30 but tech showed up around 5. He checked and gave me almost 6000$ estimate that vents are not good ducts are too small they need to change ducts and vents, this amount doesn't include any main units just ducts and vents.
My husband said we will decide and let you know.
Next day on his work he spoke with maintenance person he said it doesn't make any sense just try to change filter than my husband bougt 10 $ filter from home depot. Now problem solved with only 10 $ instead of 6000$.
I am so disappointed with their estimate and tech.
I wish they can help the customers, not just try to make money for unnecessary things.

I recieved a call from owner after this review.
He was apologizing and said that he will train the tech and refunded my money also.
I hope the tech will not try to fool the persons in need again.
Thanks to yelp.

Diantha H.

11/02/2019 12:00:00 SA

I called on a Friday morning and by that afternoon they were at my house installing a new heater and air conditioning unit.

I had shopped around and their prices we're absolutely the best the team of young men that came out we're very very kind respectable and cleaned up after themselves.

I highly recommend this company to anybodylooki,g to replace their existing units, they are very honest and take pride in their work and in their products

HJ L.

7/28/2018

Our AC unit went out at recent heat wave. We had multiple quotes from all very highly rated companies. Nexgen beat all of them and gave us all very good education on what all the AC terminology really means. (SEER, cooling coil, and what furnace do for AC).

I thought furnace was only fur heating but furnace also pushes cold air.

Charlie is no beating around the bush type of guy. He tells it like it is. He is a straight shooter - honest and doesn't up sell you higher SEER units you don't need.

He was able to schedule us the first the opening which we were very thankful.

Juan and his crews came at 8 am and finished the job by little before 6 pm. They worked hard and cleaned up.

Highly recommend them. Get multiple quotes but try them last.

Arnold G.

4/21/2023

My parent's toilet has a bidet in their master bedroom bathroom and they woke up to water all over their bathroom which poured down to the first floor. Needless to say, their home was flooded. I called NexGen and spoke with their informative and patient Service Provider, Sarah. She immediately scheduled a Plumber to evaluate the same day and sent us Connor. Connor called within a few minutes after scheduling the appointment and provided us his ETA. Connor arrived a few minutes ahead of schedule and was so calm and easy to talk to. WE were frantic and stressed out due to the flooding and Connor's demeanor was so therapeutic that we openly shared our frustrations and he gave us the time to to vent and release our stress. He thoughtfully listened to us which diffused our anxiety and seem to geniunely care about our situation and feelings. He immediately diagnosed the problem that it was a broken water line and repaired it in a timely manner. He then checked the water pressure and other bathrooms, and assessed my parents home, making recommendations to proactively prevent similar situations from happening again. He also took the time to explain potential issues that can cause damage to my parents home and write it all down in a comprehensive email with recommendations to prevent these unfortunate incidents from occurring. Connor is the real deal, a person who loves his job and cares about the people he serves, A Truly Magnificent Human Being!

Natassia T.

01/06/2023 12:00:00 SA

My HVAC started blowing cold air. They told me it was probably my circuit board and wanted to start with that which would cost $1800. They Never sent me the bid or pictures. Today I had another company come out who put a meter to the board and it works perfect. My Motor/Fan is what is out. Im not sure if the Tech didn't know enough or if they were trying to trick me into making more repairs then needed. Be Aware

LJ C.

09/02/2021 12:00:00 SA

I called Monday late afternoon and got an appointment for the next day to have my 40-year old furnace and AC unit inspected. I know it will be due for a replacement soon but I would like to have an idea on its condition.
The technicians, Martin and Roger were top notch. they were on time, enthusiastic, thorough, and honest. Roger took his time to inspect and test the components. He explained what he was doing, what was expected, and gave his assessment on each potential issues based on what he saw. I had a faint idea on what needs to be done but Roger gave me a much clearer and bigger view of my system.
I only went for the diagnosis this time but Roger provided 4 repair options if I decide not to replace them. He did not shy away from the price and I truly appreciated that. That way, I have a realistic picture of my options.
NexGen definitely got my business and will also be getting their Full System Annual Plan.

Nathaniel R.

03/05/2023 12:00:00 SA

Rigo provided excellent service and performed high-quality work both inspecting our old water heater and installing a new tankless model. Clear explanations and options were provided to us every step of the way, so we knew what to expect. Once we decided to go ahead, installation was quick and painless. Afterward, Rigo took care of hauling away old materials and packaging, leaving the worksite spotless.

We liked that the same technician stuck with us the whole time, so we didn't have to repeat anything to anyone else. Nexgen are definitely not the cheapest around, but it seems like they only use quality products and materials, and they take care of permits and everything else. Their technicians also seem to be knowledgeable and well-trained. They offer 12-month interest-free financing, which can help make payment easier.

Ed D.

3/30/2019

I wanted to get a new Air Condition & Heating before the summer. I've gotten quotes from several companies. The prices was well beyond on what I consider a fair price. I was referred to Nexgen by a friend, who had installed her new A/C & Heating last year. I called and talked with the lady, who was very pleasant. I explained my concerns,and she schedule an appointment with Jorge the next day. When Jorge arrived, to my surprise before he stepped into my home, he remove plastic foot covers from his pocket to place on his shoes. He survey my existing equipment, and gave me a quote, which were $$$ less than the previous companies. He asked how soon would I want to install? I replied soon, and he said they can install the next day arriving at 8 am. That morning, the Nexgen truck was out front at 7:50 am, and the installers (Carlos, Arturo,Marvin) came in, and yes before they enter my home they cover their shoes. My heating and air was installed and working, and I was shown how to operate the newly installed equipment. I highly recommend this company.
Edward D.

Mike G.

11/25/2018

We had a great experience with Nexgen. They were very fast a responding to my request. The price was extremely reasonable. The tech showed up on time and serviced our furnace. I will continue to call them for support related to my air and heat.

Yvonne K.

11/07/2019 12:00:00 SA

An experienced technician came to my home, I appreciated his friendly approach to my dog and the fact that he advised me as to what needed to be done, but did not push me. He did an excellent job and did not leave a speck of dirt anywhere. A first for me! Thank you Nexgen and Shawn.

Brian P.

06/03/2023 12:00:00 SA

I tried to talk to them via the Yelp app. Just a few simple questions- do you clean out dryer vents, do you still have the $88 ac tune up, etc. for some reason they wouldn't answer and kept asking me to speak on the phone. Maybe this is a sales tactic?

When I did call them it tired out they don't do dryer vents. Why did you need me to call just to hear you say no.

Dee J.

6/14/2020

My only regret is not calling NexGen last year. There was a definite lack of airflow in one room and I was noticing excessive dust, paint chips, and insulation floating around- not to mention a moth infestation I couldn't get a grip on and I couldn't find their access point into my house. I suspected a problem with torn ducting in the attic, but every single HVAC company that I had out over the last year either couldn't diagnose the problem, or just wanted to sell me a new AC unit and furnace to replace my really old ones. None of the issues or concerns of access into my attic that I had heard so many times from several other company besides NexGen was an issue for Nexgen. Ryan came out the first day to do the inspection and he immediately and quickly diagnosed the problem, and then from there- a team came out within a couple days to replace all the ducting, replace the insulation, and install a new AC unit and furnace. Daniel, the lead guy on the job- was AMAZING and it was a pleasure to have their team working in my house. Super respectful, efficient, competent, and very fast- plus everyone was extremely cautious regarding Covid and they cleaned up before they left. Now I have clean air, less allergies, no moths, less dust, and amazing arctic cold AC. I wish they had been my first phone call, but super thankful my mom kept seeing their trucks around town and the problems I was having were finally solved.

Devonte' H.

12/01/2021 12:00:00 SA

Kevin was awesome willing to go the extra mile for my mom who is 75 years old and has Dementia .Even when I thought it too much for my pockets he save the day and she was able to make payment arrangements They are getting the job done and they were patient with us and all our many questions and he rocks made our evening I highly recommend them anyone dealing with septic issues

Inez J.

3/28/2023

Thanks to Kevin Richardson for clearing out our lines in our showers and sink. We are very pleased with all your help. Thank you for also taking time in explaining everything to us. Thank you NexGen for responding so quickly as well.

Toni Marie P.

3/29/2017

We are very happy we decided to hire Nexgen Air for our new AC and heater. The team of guys are AWESOME. The most hard working guys I've come across in the couple years we have been doing work on our house. I hope they get paid well. Always Punctual. Polite. Professional. Friendly. They clean up everything and leave it cleaner than it was. Jeff was our salesperson. He too showed up on time for our appt. Very
knowledgeable and offered us a very reasonable price compared to the other quotes we received so we signed up that day. It's nice they have installation teams that can start most times the next day but we had them start a week later due to our schedule. The first awesome team of guys came out to remove the old AC and heater. Efrain and Peter were on time and through in less than an hour. A week later the installation team of Efrain, Martin and Andreas were here on time and worked hard all day. Great group of guys. I was truly amazed by their work ethic. There was no standing around , no texting or talking on phones, just work and more work. They were here all day. Then Rosalio came out another day to finish up the drywall. He did a great job and he too was here on time and just a spitting image of all the other hard workers on the teams. Raul came by to check on things and I had no complaints. Again , I can't say enough about those guys. . I do have a suggestion... it would behoove the sales people not to over promise on the time to do the installation. We were told that it would be around 3-4 hours. Wrong ... it was a very long day... from 8am -6:45 pm and still someone had to come out another day to finish the drywall. Obviously they ran into some issues, but we would have preferred to hear the worst case scenario time frame and not the in a perfect world time frame. That was very upsetting. Overall though , we are very happy with the quality of work done. We highly recommend Nexgen. Give Jeff a call, you won't regret hiring them and their prices are lower than what we found at any other company.

Sean C.

09/09/2016 12:00:00 SA

I had an issue with the temperature of my A/C being slightly higher than normal. I got in touch with Nexgen and within 24 hours Jason came out and took care of the problem. Jason was very professional and informative with the repairs and left the back patio cleaner than it was prior. I'll be looking to them when I upgrade to a larger unit before next summer.

Albert G.

7/14/2020

Ryan was great when he provided us our quote to get a new central air/heating system. Financing was easy and the price was outstanding. He said installation would begin that afternoon and last 2 days. Installation took a little longer than expected due to the system having to go on the roof but the amount I signed for was what I paid with no additional expense added. The install team wasn't happy about having to install on the roof but they started late Monday afternoon and finished Thursday. The HVAC system comes with a lifetime warranty and a Honeywell smart programmable thermostat. We are impressed with how well it works and will be contacting them next year to service the system.

Milo S.

10/27/2016

After shopping around a bit and frustrated with the cost, I was referred to Nexgen Air by a friend. My friend had contacted Ismael personally, I was contacted promptly to set up an appointment for the very next day. I was called ahead of time by Nexgen , was notified the salesman was running late, would be there in approximately an hour and if this was acceptable. (Who does this anymore?) Charlie the salesman showed up as agreed, did a walk through of my house and installation. He was thorough in his explanation of my needs, the install and systems pricing. I'm the type, that tries to buy the top off the line with all the bells and whistles. Charlie explained, that I could get that if I wanted, but I really didn't need it and would be wasting money, for my particular needs. (NO up sell) I was amazed at the pricing and warranty I was offered. I was not pressured into making a decision immediately, Charlie called back a day later to follow up with me, I agreed to meet with him again to sign a contract. We scheduled to start the very next day, a third party company came to remove the asbestos ducts on time and before they were done the crew from Nexgen Air showed up to review the job. (Mario, Cesar and Roger) Mario and Roger explained to me, what they were going to do, asked me if I had any concerns. The crew, like a well oiled machine began with what they could do while the asbestos ducts were being completed. With the asbestos duct removal completed, they went into full swing, Roger climbing through the attic for new duct work layout, Cesar began with the removal of old heater and Mario began with install of roof mount frame for the AC condenser. The crew was very courteous and clean as they went about their work. Wrapping it up for the first day, they cleaned up, explained the process for the next day and stored the AC condenser out of the way. The next day the showed up on time and began working away, the third party crane arrived, Mario and the crane driver lifted the AC condenser on the roof mount frame while Cesar and Roger continued with inside installation. While going over the placement of a new vent in the kitchen, I realized that I had not ever discussed a vent in the master bathroom. Roger explained that he would have to ask if they could install one as it was not in the contract, he promptly got back to me, as they agreed to add it into the job at NO extra cost. Nearing the end of the second day and the installation as Cesar and Mario finished tuning the system, Roger began going over the operation of the New Honeywell wireless thermostat and how to register it with Honeywell. When they were done and the system was running, they walked me through room by room going over the air flow for the room and if I was OK with it, they had adjusted each room perfectly. We finalized with a brief installation survey and the final payment. The install crew Mario, Cesar and Roger worked great together and listened to all my concerns, wants and needs. They were punctual, clean, professional and did a top notch installation !!! Its been two weeks now since the install and the Trane system has worked perfectly through the recent heat spell.
From the first phone call from Nextgen to the Final hand shake of the installation crew, Nextgen was courteous and professional !!! I will recommend Nextgen Air to all of my friends and family in the future. Thank you again, Ismael, Charlie, Mario, Cesar and Roger.

Jeannette H.

09/02/2020 12:00:00 SA

My AC was not producing cold air and Steve Arias came by to take a look at what the issue could be. He showed up with his mask on, taking the necessary precautions for COVID-19, and ready to work. He explained everything to my sister and I and we went from there. He was able to pinpoint the issue, he had the parts in his van, and fixed my AC unit rather quickly....and now I have AC again. I appreciate nice people nowadays especially with everything going on in the space that we are all in. If/when I have to get service again or a brand new AC unit, I will be calling Nexgen to replace my very old one. Thank you Nexgen (Steve Arias) for helping us out before the heatwave that is expected to hit this coming Labor day weekend.

Sandra D.

6/13/2022

Hello,

My name is Sandra D in Murrieta, Ca 92562-4490 and I purchased a unit from NexGen in January 2021 for $10,000.00. I was later contacted by the supervisor (Tahoms) 760-851-4373 and told that he had entered my name to receive a FREE unit for my downstairs exactly as the one that I had purchased for my upstairs.

I have sent him several messages inquiring as to when my unit will be installed. He HASN'T responded to me in a while now. So I sent a message to NexGen for an email address in order for me to write this letter and it was sent to me on October 20, 2021 via text message from (657-385-8618).

On October 27, 2022 I did call and I spoke with (Mraenla) concerning this matter. I told her my concerns and read the messages between (Tahoms) of NexGen and myself. I was then told that this would be expedited and that I would hear from someone soon.

Well, February 12, 2022 passed and I haven't heard from anyone. Plus, I have not received my new unit and now I have requested the owners email address and phone number. As of June 13, 2022 I have not heard from him. They are aware that my old unit is no longer working and it gets extremely hot here. They wanted to send someone out the check it, but not to install the one that I was promised.

I have over 45 message and voice mails between us (Tahoms, Jsaon, Zcah and myself).

I was promised a brand new unit and I want it. I am only asking that you honor what you promised me. When I was promised the unit it had nothing to do with what they had in stock. It was based on (Tahoms) entering my name for a FREE A/C unit. I WASN'T even aware of the gift giveaway until he called to tell me that I would be receiving it and if the company had contacted me to schedule the installation.

At this point I find your company to be EXTREMELY DISHONEST and I would never refer you to anyone.

Next, I will be contacting the BBB with my complaint. Times are hard for a lot of us but it doesn't give your business the right to lie and be dishonest.

Lisa F.

01/06/2022 12:00:00 SA

I had called NexGen for a second opinion because the first company I called just wanted to sell me a new heating system and didn't give me an option for repair. Noah came out and was so helpful took pictures showed us the issue and now we have heat! This cold winter won't be so cold anymore!
Fast!
Reliable!
Professional!
Thanks Noah and NexGen will recommend you for sure.

Sophia S.

9/16/2016

I found this company by referral. Jose and Jesus did an excellent job installing AC. It is worth the money. Comparing Costco cost, it is 30-40% less with the same quality and warranty. I am a happy customer.

Highly recommended!

Liz N.

3/16/2021

I can't say enough good things about NexGen. This is my 2nd time using them 1st time was AC replacement for my townhome fast forward 2 years later New Home and they saved me again with an annoying pluming leak.

I already had another Plummer in contract for this for job, but he kept ghosting me saying he couldn't locate parts or flaking on our already scheduled appointment.

Upon calling Nexgen they quickly set me up with an appointment. On appointment day plumbing tech Andres Soberanis showed up and assessed our plumbing issues. He gave us our 2 choices - 1. A quick fix that will eventually come back due to old piping or a permanent fix. Andres showed me the pieces that needed to be replaced and the condition of the parts so that I knew that he wasn't trying to upsell us. Andres was VERY informative, reliable, punctual, and friendly. Definitely a Plumber I wouldn't mind dealing with again. Would definitely use them again and recommend them as well!
Pricing is good as well!

Landon M.

9/28/2020

This review is for James Joyce and his pre purchase inspection for a new AC system. James was prompt with his arrival time, and was very cordial to me and my family. He wore a protective mask and booties over his shoes at all times. I really appreciate the fact that James wanted to know about our living habits, so that he could match the best AC system for our family. James answered all of my questions, and did a very good job of explaining everything that came with our new AC unit. What most impressed me about James was his vision of how our new system would be installed to maximize our energy savings. I never realized how much thought and preparation was needed before a new AC system is installed. James is a professional to the T.

Mike O.

8/31/2021

My AC had stopped working, and the folks at NexGen have been awesome since my first call into them. The original work was all amazing and system was up and running again. A few weeks later, one of my units stopped blowing cold, and they sent a tech out the next day and had me back in business under warranty. Roger C. was very knolwedgable and REALLY great to talk to. He made sure I understood everything that he did and why he did it. It was not a major issue and he took no time at all to run it down. Highly recommended.

Veronica H.

11/30/2019

Technician Steve was very helpful. Not only was he able to get my heater going, he also contacted the district manager to explain the situation, waive my fee, and set up an appointment for future service.
Great customer service

Janet S.

01/05/2021 12:00:00 SA

Art was excellent and I recommend him and NexGen. He quickly located the issues with my furnace and repaired ducts and adjusted vents throughout. My home is now more comfortable heat wise. Art is courteous, competent and cares about the job.
Also, the person making and sending appointment reminders was great.

Angel Perez P.

10/28/2021

This company took advantage of my parents because there seniors I specifically told them to contact me for any repairs or anything they went to my parents and told them they needed a new boiler and furnace when there was nothing wrong with it Not even contact me at all and I called there office and they don't know what the hell there doing they just want your money and take advantage of the older people

Fred R.

1/24/2020

In my opinion, Nexgen Air Conditioning did an excellent job installing our AC/Heating Unit. People are very nice, polite and very knowledgeable. Today, January 24, 2020, I had my first free maintenance service from them and the guy who came by the house (ROGER CUADRA) did an excellent service. He is very friendly, kind and respectful. Very professional. He offered other products clearly and easy for me to understand. I would not hesitate to recommend NEXGEN AIR to anyone. Reputable company. 5 ***** across the board. Keep it up Nexgen!

Ben B.

9/28/2020

Art and Ryan were great fixing my air conditioner problem. Very helpful and professional. I will definitely come back for future needs.

David K.

06/06/2019 12:00:00 SA

I had a problem with my AC unit that I couldn't fix on my own. Nexgen sent a technician over within the hour and he quickly diagnosed and fixed the problem, along with doing some aesthetic improvements to the thermostat's fixture to the wall. He also only charged us $68, which was the price that the company quoted for purely a diagnosis. I had a great experience with the company from start to finish and would definitely call them again whenever I needed to.

Barbara B.

2/21/2023

When u call for services and get your techs, u are a little anxious!! THESE GUYS THAT CAME TO MY HOME ARE SUPER AWESOME . RODGER-ISAHIA!!! These guys have knowledge , skill and a way to make u soo comfortable when you're freaking out.

Matt S.

12/28/2016

I am happy to submit this report on NextGen Air. I was given a mailer ad from a family member in Riverside. This ad claiming a winter sale. I called the phone number and was extremely surprised that a NextGen Rep was in our house the same day. Our Rep Charlie worked with the owner for two hours to get us the very best system for our price point. What happened next was even more surprising. The abatement team lead by Joseph was scheduled the same night as signing the invoice. They completed their job in one hour. The next morning at 8am our NextGen team showed up in two vans ready to work. Our team consisting of Ulysses (lead), Axel, Walter and Cesar worked so efficiently and professionally to accomplish the following in one day: Replace all old ducting, installed two new vents, install new Furnace inside the garage, install new 4 ton AC unit outside, cleaned up the areas beautifully around all installation areas. This team is highly trained. They make it look incredibly easy. The best part was how eager they were to answer all my questions throughout the day. As a small business owner surrounded by independent contractors all day I can appreciate how this crew is a managed. They all work...all the time!

Susan L.

02/11/2022 12:00:00 SA

We had such a pleasant experience with all those associated with this company. The service is second to none! Polite, knowledgeable, accurate, responsible and the list goes on and on. My husband has worked in construction for over forty years and he was so impressed with the professionalism! Thanks so much! Simon from their plumbing sector was amazingly helpful and professional! Roger from the furnace/AC sector was extremely helpful! Thanks again!!

Susan T.

4/17/2023

We have been NexGen customers since 2018, when they installed a mini-split HVAC system at our home and a commercial AC at our office. Whenever we call them for services, we are pleased with the friendliness, thoroughness and expertise of staff members they assign. This month we used their services three times and were very pleased again!

First EDWARD came to tune up/service our mini-split system. He did a great job cleaning each unit and recommending what services we might want to consider to extend the life of our system. No pressure, just information and estimates.

Then JOSH came to check and flush our one-year-old water heater, which was installed by NexGen. He explained the importance of flushing the water heater annually to get rid of any sludge buildup, again to maximize the life of our heater. He asked permission to drain the hot water down our sink, pointing out the importance of also flushing your kitchen sink with hot water monthly to prevent grease buildup (even if you don't pour grease down your sink). Good to know!

The next day EDWARD went to our office to check out our commercial Trane AC system on the roof. He did an awesome job replacing filters, photographing the unit's wiring and also the ducting in the interior. He also provided recommendations and estimates.

All of this work was done with no additional charge because we had signed up and paid for the X-Protect Full System Annual Plan the year before, which covered our home HVAC and water heater! At $329, it turned out to be a good deal and motivates us to service our systems annually as we should!

Thank you, NexGen, for such excellent service and professional employees Edward and Josh!

Dru C.

10/09/2018 12:00:00 SA

My AC unit broke down so I messaged a few businesses on Yelp. I found Nexgen to be very courteous and professional, and felt comfortable working with them. They promptly followed up with me to schedule an in-home visit at a convenient time.

The repair technician was very helpful and upfront in diagnosing the issue, taking the time to explain everything. Instead of sinking money into an extremely old AC unit, I ultimately decided to replace both the AC and furnace with brand new Lennox.

The installation folks came in the very next day, and everything went smoothly. They were clean, polite, and efficient. From the customer service folks who called and texted to give me updates to the install people, it was an overall great overall experience. Nexgen Air is highly recommended.

Neil P.

1/17/2023

Called out NexGen to help with backed up yard drains. Did a great job in identifying a broken pipe as the source of the problem. The cost for water jetting and camera was pretty steep, but it was an emergency in the middle of the recent storms. At this stage I would give 5 stars for the service.
They then gave me a quotation to replace approximately 40 feet of pipe, $12,000 if no concrete removal required or $20,000 if concrete removal was required. Replacing the concrete was an additional charge. I told the manager that I was totally shocked at the price, he then tried to convince me to let them start. I now have two prices from licensed contractors of $1500 to replace the pipe or $3,000 to replace the pipe and any concrete work.
I really feel that NexGen were trying to take advantage of the situation. I asked for a written breakdown of their pricing seven days ago, but nothing received. Based on this I gave a 2 star review.

Chase S.

10/20/2021

Derrick from Nexgen heating and air conditioning was great! He came out to service our unit that wasn't working and fixed it up really nice. He was thorough, professional, and thorough, explained everything in detail, got our system up and running nicely! We are so happy (and warm). I highly recommend this company to anyone and everyone!

Lisa H.

03/03/2023 12:00:00 SA

Nexgen substituted proposal
#170917683 for #170917684 in their contract without my knowledge.
Please contact me if you have experienced similar issues with this company.

Deb B.

4/21/2023

My kitchen drain was clogged and needed to be cleaned out. Called NexGen and scheduled the appt for next day. Received emails and texts regarding status of appt. Dylan called with time of arrival and arrived promptly. He cleaned the nasty smelling gunk out of the drain, while my cat assisted him. Dylan has a new assistant now.

Jenny P.

06/12/2021 12:00:00 SA

We haven't yet contracted to have any work done yet but we still might. We had Roger come to our home to inspect our system. He was right on time, wore botties to protect the floor and was very considerate and polite. He spent a lengthy amount of time looking everything over and answered all our questions. At the close he presented what he found and gave us options. He represented his company well it seems. When he told him we wanted to get further estimates before making a decision he was respectful of that which we appreciated. We would have gone with him but when you are considering a large expenditure of money it's just wise to take it slow and know what you're doing. But we appreciated his professsionalism.

John O.

6/19/2023

Larry and Adrian came out today for our annual checkup and both were helpful and professional. We have been happy with our investment.

E. K. H.

10/30/2020

Carlos arrived on time for a maintenance check on my A/C and Furnace. He thoroughly inspected the A/C and Furnace and made sure that everything was running properly and that the hoses were well sealed and intact. He repaired a vibration in the A/C unit...
I was highly impressed by his professionalism and knowledge and would recommend his services. Also, he wore a mask and shoe coverings when entering the house.

Carl E.

6/30/2020

I decided to get an AC inspection before summer. I rolled the dice on NexGen since they had an $88 sale. Roger and Kevin showed up to do the job and were nice, clean and professional. They spent about an hour going over the system and cleaning it out. It's 22 years old and I don't think it's ever been serviced. In the end, they gave me several options to help refresh or rejuvenate the unit, but I didn't end up taking them up on the offer. It wasn't a long hard sales pitch that I expected. Just a clear list of options and frank discussion. Thanks for the checkup. I hope I don't need to replace this unit soon, but if I do, I'll likely call NexGen first. FYI their pricing for parts and replacements isn't the cheapest out there...but they seem reliable and straightforward, which makes up for a lot.

Steve W.

04/12/2019 12:00:00 SA

Great service. Worked with George on our AC issue. He explain the issue thoroughly and provided different solutions. Will use again

Alice Y.

04/06/2019 12:00:00 SA

I called to get an AC tune up and was able get an appointment the same week. My service technician, John, came and did an excellent job. He came on time and put on shoe cover before he entered the house. John did a detail survey of the AC and he cleaned and changed all the necessary parts. John took time to check the system and gave me a detail explanation of my current AC units condition and options that I may need to consider in the future.
Overall I am very happy with the service call and I highly recommend getting AC tune up service or or repair need with Nexgen. The service you get its more than what they charge you.

Shannon C.

12/23/2021

We had an emergency gas leak and our gas was shut off. Abraham came within 2 hrs ( other companies not available until following day) and he fixed all that was necessary to have it turned back on and was here the following morning to fix our water heater! Very respectful, honest, and friendly! We are very greatful as it's winter and 2 days before Christmas! Thank you thank you thank you

Dee Dee B.

12/25/2019

So a Mr. Charlie Scott came to visit, like so many other HVAC people before him had done. In fact, when we were in CostCo recently, I signed up for a quote & they likely looked at my name & decided not to waste their time.

Charlie's solution made sense, and I signed up right there on the spot. Yeah, it surprised me too. He is smart, logical, and BOY OH BOY am I glad I said yes. After 30+ years here, the house is finally a home. On installation day, Ulysses and Walter were supposed to be here for just two hours. They did a masterful job reconstructing the heater room closet, and were both professional and oh-so-considerate of the extra time it took them to create perfection. Now a few days after their visit (today's Christmas) I am taking 5 to say THANKS NEXTGEN TEAM. Charlie, glad they sent you. You did what dozens of other salespeople before you couldn't. You talked sense into me. Thanks & Merry Christmas from the coziness I now call home.

J R.

11/14/2022

I want to write a quick review about NexGen HVAC Service. We had our entire home remodeled and decided to finally have our HVAC System looked at. I called three HVAC companies in order to get a few questions answered prior to any work that might be done. When the technician from NexGen arrived (on time) and clean, he patiently answered my questions about the age, size and placement of my current HVAC system. More importantly, he showed me everything he was doing as he answered my questions. I agreed to the price (it was very fair) and had the HVAC installed. So far everything has been working great (cool air curing the summer and nice warm air this winter)....but most of all, I wanted to say that they have called me and checked up on the unit and my satisfaction several times. They just recently came out and inspected the unit and checked to make sure it is working properly and efficiently. Rolando was the technician who just recently came out to inspect and he felt it was necessary to replace a part in order to stop any potential breakdown of the condenser in the future. Thank you guys and I am really impressed by the service, promptness and always friendly and helpful work that you do.
J. R.

Brice C.

07/09/2022 12:00:00 SA

This is the 1st Time I have used NexGen and I would recommend them to my friends and family. Tanner was fantastic with diagnosing the problem, explaining his scope of work and providing both short and long term options. Tanner thank you and keep up the great work!

Ali M.

5/28/2020

Be wary they want to sell u something. They wont over recommend, but they want to sell u something, either service or an entire unit. The service guy I have worked with was excellent, but installers not so much. Installer missed a few things and had to go back and fix, was supposed to clean something and didn't do it. Even the service guy knows the install crew is not too great. I had an issue that I called about several times and they never got back to either resolve or tell me what they would do. Also service guy said they would give a man a good deal but they were far away from the competitors price and I mean way way higher.
However, after speaking with Liz about the service they stepped up their game and got the job done. Thanks Liz for getting this taken care of.

Steve C.

06/03/2016 12:00:00 SA

I'm very pleased from the time the sales rep to the end of the job. The price was very reasonable. The crew was very nice and neat clean up very good. Also gave me discounts. Also work with to l pay off in full. I really like the job they done and would recommend to everyone

Jesse F.

11/04/2020 12:00:00 SA

I'm very happy to have found this company. Tony has been super helpful with coordinating and scheduling a couple of small projects that Chris, Clemente, Ulises, and Walter executed flawlessly. Within 15 minutes, Chris was actually able to identify an issue with our new HVAC system that the crew that installed the system could not (furnace was overheating and restarting). I sincerely appreciate the level of professionalism, courtesy, and of course, competence that the entire team has exhibited from my first contact with Tony. It's also worth noting during these crazy COVID times that the team had a masks on 20+ feet before entering the front door, actually wore gloves when touching thermostats, and put on shoe covers before entering my home.

I'll definitely be using NexGen for future needs and to the owner(s) of this company, keep the high quality recruiting and training up. You're doing something right!

Glenda C.

11/29/2022

I was very impressed with Casey Warner with NexGen. He came to my house this morning to fix a problem that was explained yet overlooked by the first technician sent out.
Casey was so knowledgeable that during our quick chat on the phone before he arrived, he already knew what the problem was. When he arrived it was probably 5 minutes before he was showing me the dishwasher clog that was creating the problem.
Casey fixed the problem, corrected the incorrect connections created by the previous tech which caused leaks under my sink, and most importantly, he listened to me, the customer. Casey went above and beyond to make sure that the job was completed beautifully, all connections look better than they ever have. Casey stayed and waited to make sure everything was functioning properly before he left.
I believe Casey with NexGen is great asset to the company and would not hesitate to call him back for any of my plumbing needs.
Casey Warner with NexGen is top notch!
Regards,
Glenda C.

Jimmy S.

07/11/2020 12:00:00 SA

An acknowledgement and appreciation for the great service from your outfit, especially from your diagnostic tech, Kevin. He is a definite asset to your company. A true professional; friendly, courteous and very informative as he worked to fix the AC! What a relief- Air!! As seniors, the timing was a godsend for the hot weather. Thanks again, I will wholeheartedly recommend Nex/Gen to those looking for top quality workmanship in a professional manner. Thanks again!

K. W.

3/29/2021

Thanks Carlos! Today's visit was amazing thanks for your professionalism and advice regarding my maintenance today and my previous ac install. Definitely will be recommending your company to others.

Chuck B.

03/10/2021 12:00:00 SA

they have reached out to try and make it right and provided me with options that satisfy me

Darby O.

10/06/2020 12:00:00 SA

Amazing service, Ruben showed up in mask, gloves, and even wore shoe coverings while in our house. Did a very thorough inspection of our AC unit and gave multiple options for what we can do to fix/upgrade our system. Thank you!!!

Jae K.

06/05/2023 12:00:00 SA

I called the Next Gen to have my leaking toilet looked at. Taylor came by after giving me the call. He was very professional wearing the shoe cover and explained the process of diagnose. He was very calm and professional in handling the matter. Great personality and excellent communication. The problem was fixed within less than an hour. I'm very happy with the Next Gen and Taylor is the man to go for all plumbing needs. Thank you Taylor and NexGen team.

Alina G.

6/23/2023

Excellent service and fair price. They were able to come earlier than expected, which was great. Even though they had an assessment charge (gets applied toward actual service), the charge to unclog my toilet and replace the valve was fair and more affordable than what I was quoted by the 5 other plumbing companies I found on Yelp. Josh, the plumber, was the icing on the cake. He was fast, professional, kind, and very friendly. My toddler enjoyed watching him auger whatever object she probably flushed down there and I enjoyed chatting with him while he worked. Highly recommend.

MiGhtyMaN T.

09/01/2020 12:00:00 SA

Beware of having their technician convincing you to sell their product or endorsed product like Nest Thermostat. They would rather sell you products to profit themselves However not repairing the root problem of your HVAC. BEWARE1

Paul B.

4/29/2020

I called with a thermostat problem and they sent a technician out to diagnose and fix the problem. The guy (Randy) seemed very nice and was very easy to work with. All I wanted was my issue fixed but he was very motivated sell me on other services and not just deal with the repair. Apparently this is the norm in the HVAC industry?? He appeared to do a good job repairing wires destroyed by rodents and proposed to sell me on removing and replacing my insulation, which I was interested in anyway. After some back and forth, with his manager on the phone (like I was buying a car) we agreed on a price. I scheduled the job for two days later. The crew (two guys) showed up and had no clue what the job was and did not have the equipment needed for the removal of the old insulation. The job was remove the old insulation, clean, sanitize and seal the attic, replace with new R38 Pink Panther insulation. I get on the phone frustrated that the guys were unprepared and the home office was clueless about the job. Frustrated on the phone all I can hear in the background are a bunch of people laughing and carrying on a good old time and I can't get a single supervisor or manager to get my job going correctly. I had to make about eight calls trying to get the job going right. Frustrated I asked the employees that showed up to pack up and go and reschedule with the right equipment as I was leaving on a trip and needed the job done in one day as promised. Upset I called the home office and asked to speak to the manager or owner and I was put in touch with Ismael. He tried to reassure me that his business is on the up and up but was clueless about my specific needs and did not offer any solutions. Still frustrated I asked for a written contract on what NEXGEN was to provide before proceeding and Ismael not only refused to give me a contract, but told his employees to refuse my job. The technician appeared to be a good guy so I reached out to him to get the project restarted with a contract and and he told me to call the home office. Home office under Ismael direction told me NEXGEN does not want to do the work. NEXGEN charged me $350 for the visit, but told me they will credit my account based on my dissatisfaction. That would be great except now since the tech left my HVAC does not work....it comes on but no air movement and I have excessive condensation at both the evaporations and the condenser coils (dirty coils maybe??). How can a business be so unprofessional and afford to buy adds on TV at primetime??? I did not want to write a review because they offered me a refund....but now my HVAC does not work since there visit and I am pissed.

I initially posted this review and Ismael reached out to me after seeing my review and said he was sorry and was discussing with his managers how they dropped the ball on my project. I missed his call but we texted and came to an understanding after he promised we would take care of me and give me a smoking deal and he would send his QC Manager over. I deleted the Yelp review. Then I did not hear from him. I called the office and asked about the QC Manager coming out. The office personnel seemed to know nothing about what I was referring to. Two days later I get the QC Manager (Raul) out and he looked over my system and said the repair was done right. That night, in the heat wave, my AC did not work and I had to sleep in a 85 degree house. I tried for three more days to reach out to Ismael and his response was that they are very busy because of the heat wave. Four more days and I have heard nothing from them. My HVAC is broken, the office personnel never seem to know what is going on in the field, Ismael appears to be over promising and under delivering all the time. Frustrated to no end I am reposting my review. At this point I probably need a new HVAC from them on the house for me to remove this review! I know I may get the promise, but who is delivering at NEXGEN?

Ismael has since responded suggesting that I am seeking free stuff in response to my poor review. Let's be clear that I have never solicited anything free from NEXGEN (they offered to credit the service appointment because of poor service) and using that as a defense for poor customer service is a clear indication of what I am referring to.

As a Post Mortem to this review, I eventually got someone trustworthy to look over my system to figure out what was wrong with it. As mentioned, the system shorted out because rodents damaged the wiring. NexGen initial job was to fix the wiring, but after they did that I could get not cool air from the system. The new person came and evaluated my system and pointed out that I was very low on refrigerant and the only way that could be is if I had a leak or someone bled my system of the refrigerant. He recharged it, added some leak stop as insurance and now my system is working perfect again. He does not think I had a leak at all.

Thomas M.

07/12/2023 12:00:00 SA

NexGen was a positive experience all around. They were fast to respond with a service date/time. My AC wasn't blowing cold, just room temp. When Christian arrived, he was on time and personable. He figured out the problem easily and had the part installed the same day. NexGen is on speed dial for all future HVAC issues!

Catherine B.

8/31/2019

I had a 40 year old package roof unit that was on life support. I'd always known this day would come, and was terrified. Let's face it, this stuff is expensive. I had 3 different companies come out; NexGen was the 3rd. I was pretty sure I was going to go with the second bid, but waited until NexGen (Louis) gave me the rundown.

He was looking at the scope of work that needed to be done, and asked if he could show me something with my ceiling fan. Sure I said, and watched as he flipped a switch that reversed the rotation. He said the way I had it, pushed the air down and was ineffective in cooling. I noticed a difference almost right away. He didn't have to do that.

He told me he could have a system installed the next day. I thought he was kidding. I waited to hear if he would explain everything Guy Number 2 did, and he did. Although the cost was slightly higher, the scope of work was more comprehensive, and fixing the fan sold me. I had to breakup with Guy Number 2 and it felt horrible, but believed the best decision was to go with NexGen.

They installed the unit today. One slight issue was the height, as it was above the roofline. I called Louis through tears (I was really stressed out) explaining the HOA wouldn't allow it. I was in a full panic. But Louis kept his cool, calmed me down and told me not to worry. He'd have a crew out first thing Tuesday (it's a holiday weekend) to fix the problem.

So the long and the short of it is this, it was absolutely the right decision to go with NexGen. Installers were great, and only looked a little scared as I cried over the height issue. They also did their best to calm me down, and I'm appreciative for all the hard work done on a very hot day.

If you're looking for HVAC service, call NexGen. They'll treat you right.

Eric M.

8/19/2019

I'm giving the lowest rating I can here. Call Nexif you would like to be taken advantage of, overcharged, and taken for a ride. Jorge came out to diagnose my A/C problem. He said I needed to replace the system (also the furnace) as my system wasn't blowing cold air anymore. He gave me a quote of over $12,000. This is for an 18,000 sqft home 4 bd 2 bath. He was the second of three A/C service companies I had come out. To make things worse, I explained that I have a family member who is ill and who suffered in the heat. Instead of having any compassion for the situation he tried to use that information to motivate me into buying something I didn't need for more than it was worth.

Thankfully I called a different company. I'll leave them my five star review. This servicemen revealed that the cheapest option would be to simply recharge my R22 system with freon and wait and see how it holds. There could be a leak and the system may need to be changed out BUT this option was never mentioned by NexGen Air.

So now my system is pumping cold air, it was restored within one hour, my family is no longer suffering, and instead of $12,000 I paid less than $500.

If I do need a new system, The new A/C company gave me a quote which puts NexGen Air to shame.

Frank S.

7/28/2022

After talking to some friends over the weekend, it was recommended we have our HVAC serviced. After a bit of research, we called Nexgen and scheduled an appointment.
The day of our appointment, my wife showed the technician, Tony to the side of the house where our units are. After dismantling our unit and running diagnostics, Tony called for my wife and explained our units were very worn out and recommended, rebuilding them. At this point, my wife called me because she wasn't comfortable with all the technical jargon. I showed up to 2 dismantled units and a Disconnect that mysteriously caught fire. Keep in mind, we've never had an issue and run both units run daily from 09:00 - 8:00.
I asked Tony what our choices were and he explained rebuilding the condensers at a coat of $5200 for both or purchasing new units at a cost of $15,000 to $20,000 per unit. We felt our best option at this point on a Friday was to rebuild. After I left, Tony came up with new pricing of $6378, of which my wife agreed.
The repair spilled into Saturday, but did get done. I asked Tony if he done the original service and what it consisted of. He explained, changing filters, which I do every 4 months and Multi Point inspection. This is more commonly referred to as Snake oil and I should have asked before scheduling. Expensive lesson learned!
Moral of the review, if your HVAC is working, leave it alone. These $88 inspections you hear advertised, are BS. They're a way to weasel their way into your home and take advantage of you. Never leave someone hired alone, mysterious things can happen.

John W.

2/25/2023

Our heater went out and NexGen sent out Arnold to our house in Capistrano Beach. He called to let us know he would be 30 minutes out and arrived one time. He was super courteous and made sure all my questions were answered. He looked over our old system and tried to do everything he could to fix or repair it. Seeing that we could use a new system, he recommended some great options and we will definitely be doing business with them soon.

Teetee R.

6/28/2020

NexGen high quality and service is well recommended. Their services are exceptional, from the start to the end of the committed project. Their support during the permitting process was excellent. Overall, their entire team from the installation technicians to the office representatives were very professional. We would highly recommend them to anyone that need HVAC services.

Will A.

09/05/2022 12:00:00 SA

Had a 5-6pm appointment. Called 7 times and never heard from a dispatcher! Would not recommend!!!!

Cherylon M.

03/08/2023 12:00:00 SA

It has been chilly the last few weeks here in So Cal, and unfortunately our heater decided to fail. I called NexGen and they had a technician come on the same day as my call. Roger came out and diagnosed the problem and fixed it during the service call. He was efficient, informative, friendly and professional. I am happy we chose NexGen for our heating and cooling needs. Roger represents the company very well! Thanks guys!

Casandra L.

6/26/2023

Michael A. was fantastic. He was timely and explained everything very clearly so I was able to understand. Would use them again in the future when I have HVAC issues.

Alice S.

8/18/2020

Today a serviceman, Max, from Nexgen came to do service. We found him very honest, hardworking, and pleasant. We are extremely happy with his service. Thanks, Max.

Sasha F.

4/20/2023

I didn't use this company so I can't say anything about the quality of their work, but it seems like they should be able to do any job well. Whats important is the reason I didn't use this company 1. They very clearly put a lot of pressure on their employees to sell larger jobs (In general sales people make me uncomfortable I don't like them in my house) and 2. they were the most expensive. The higher price wasn't that big of a deal because they were quoting a 1 gas line and all of the others were quoting ¾, of course it will cost more. My issue was that the, very polite, gentlemen where obviously trying to get the most money out of us as they could. None of the other reps we received quotes from felt the need to point out the other work we needed in our home. Its 100 years old, I ALREADY KNOW IT NEEDS A LOT OF WORK! None of the other plumbers talked poorly about the gas company's knowledge of gas requirements. Which is ironic because the Nexgen rep basically reiterated what the gas company rep told us. So if the gas guy didn't know anything about gas requirements what's that say about Nexgen.
Point is, if you want to have someone come over to your house and sell you a large project that costs top dollar and seems like it should be done well, Nexgen is the company for you. As for me I'll wait till I have to go car shopping.

Isaac R.

08/03/2022 12:00:00 SA

Thanks to Ben! I don't need to suffer the heat anymore. They respond to me at the same day and show up the next day to get the job done in the professional manner and fair price. Recommend! 5 stars!

Denise C.

11/16/2018

I called NexGen for a general maintenance tune up. I was so impressed with their professionalism! They called the night before and confirmed my three-hour window. In the morning they called to say Roger C was the technician and gave me a 30 minute window. Roger arrived at the start of the window. I was immediately impressed. What a nice person. He took the time to educate me about the furnace system and encouraged me to regularly replace the filter. He showed me the dust getting through. Next he checked the a/c unit and helped me understand that we should keep the area clear. I believe his lesson will really help us extend the life of our system. I trusted his honesty and integrity. What a great representative for NexGen. He has a heart to serve people. I signed up for the blue club program to get regular checkups. Try NexGen Air! You will be glad you did!

Lynn B.

5/24/2020

NexGen installed my new ductless mini-spilt unit and I could not be happier! It used to get super hot in my place (90+ degrees). Now its cool and fresh and I can comfortably move around, cook, and clean without dying of heat exhaustion! What a difference in the quality of living this has made! Within minutes I can get the place cooled down into the 60s for exercising and I can set it at a comfy 70 for sleeping. No more miserable nights! The unit also provides heat so at whatever temp I set, it will fluctuate to keep the temp exactly where I want it. The unit is sleek and attractive and it is super quiet.

We had gotten 5 quotes but JORGE at NexGen was definitely the best decision. He was super knowledgeable, professional and courteous. And the NexGen install crew was top notch. They moved all the furniture and covered everything with plastic for the install and then put everything back. They left the place absolutely spotless! And Jorge was in contact with me before, during and and after the install to make sure everything was perfect. I very highly recommend calling Jorge at NexGen!

Angee S.

12/16/2022

SO... we liked everyone at first, and they did a great job. Our AC went out during the hottest days in August 2022. The salesman/branch manager, Edson Ramos, came out and sold us a complete heating and cooling system for 17k. They started working immediately and were very accommodating. The air worked at about 80%. We called, and they came right out and fixed the issues. We were told that when it was time for the heater, Nexgen would come out to start the heating system.

Once the heater was turned on, it never worked correctly. We would turn the heater on, and it would heat for 15 minutes, and then start blowing cool air. We called, and they came out to fix it, but the same issue continued. They came out 4 times for the same thing.

Finally, two weeks ago, they sent a single specialist, Nar. Nar was able to pinpoint the problem but needed parts. We were told it would take 2 days max to get the parts. That was two weeks ago!! We are currently using portable heaters.

During all of this, I was in contact with the branch manager, Edson, who was helpful in getting techs over, but told me yesterday that it is no longer his issue. I'm still waiting for someone, anyone to call me back so this issue can finally be resolved.

Needless to say, I'm extremely disappointed and would not recommend NexGen.

Did I mention that we spent 17k and are currently using portable heaters?

Rohan T.

01/10/2023 12:00:00 SA

Thank you to Roger C for coming and doing a great job for our furnace tune up. He also inspected everything in our attic and helped us ensure that all gas lines are safe in our attic. We appreciate his work!

Leticia C.

12/11/2021 12:00:00 SA

Thank you for coming so quickly, earlier than expected. Patrick thank you for your honest diagnosis and attempts, providing comedic relief throughout it all, much needed. Ryan C came out promptly and advised me with the best possible financing options, same day service, demo and projected finish all in about a day. Thank goodness! Best experience so far.

Sherry E.

7/30/2019

CHRIS SHAY ! ASK FOR CHRIS SHAY ! Having had a few other HVAC companies provide diagnostics, CHRIS SHAY is the most honest. Not only did he provide the BASICS : Professional Disposition, Patience and Calmness with a very skeptic homeowner who has had numerous bad experiences with other trades, and therefore, impatient; CHRIS SHAY was thorough with his inspection.

CHRIS SHAY came to our door, and as I was about to provide him booties for his shoes, he came with his own. Small detail, but huge for us since we have family members with sensitive allergies. He told us what he was going to do first, did them, and allowed me to follow him with all of my questions.

I am a real estate agent and have worked with many trades, I rarely come across one who is not out to just Bait and Switch for more money. He is honest and could have easily said that we need a replacement - just like one of the previous companies did. He did not. CHRIS SHAY diagnosed, he showed me everything he was looking at and allowed for my constant questions.

I am going to ask for him only, CHRIS SHAY, and recommend him to my clients in the counties of Los Angeles, Orange County, San Bernardino, and San Diego.

PLEASE ASK FOR CHRIS SHAY !

Jonathan U.

7/25/2019

Ruben was sent out to the house and that dude was amazing. He explained everything in a way that could be understood and now we have an ac that blows cold air again. Thanks!

Ryan R.

09/06/2019 12:00:00 SA

I am updating my review from a two star to five stars and this why....

The company has principles to do the right thing...

In a nut shell, NexGen came out and was unable to diagnose and repair my AC unit. So they quoted a new system for 10k.

I had someone from another company come the following day and they had it fixed within 15 mins. (There are some variables with the story, but NexGen would have caught the issue had they checked the capacitor after the thermostat was replaced.)

NexGen management called and after a conversation they paid the repair fee from the other company.

I am blown away from that level of service, and so regardless of the first experience, I would give them another shot. This is a company who stands by their service and cares.

Josh R.

5/14/2021

Mario the supervisor and the crew that came to install the unit were very profesional and cleaned up after themselves. Also the customer service department were veré responsive to my inquiries and any support I needed about the services being provided. They came on time and exactly on the date I was scheduled for my new unit to be installed.

Stacia S.

10/15/2022

We had a tech from Nexgen come to check our a/c,checked vents,recommended new filter,went up to our attic,checked the flow,checked under our sink,and the unit out side,his name was Patrick,good service,would call again.-Mike+Stacy Strout/LW Seal beach ,Ca.

Mark C.

09/01/2022 12:00:00 SA

DO NOT HIRE NEXGEN. THEY ARE UNSCRUPULOUS.

Nexgen were asked to provide modifications to lower the temperature in one room in our house. They asked us for $3000 in repairs, adjusting vents and seals, but when they left, there was absolutely no improvement in the target room.

We arranged that I would bill me for payment after service was complete. I was out of the house when they were done, but my wife was in. They changed their minds about payment and started badgering my wife (who does not handle our home finances). She ended up locking all of the doors and windows and called me in a panic that she felt unsafe as the technician was staking her indoors.

They claim to have a service guarantee, but because of the way in which my wife was harassed, I cannot let them in my home again.

DO NOT HIRE NEXGEN. THEY ARE UNSCRUPULOUS.

Tara K.

06/12/2023 12:00:00 SA

The WORST!!!! they came in to detect a slab leak and ended up doing a partial reroute of our dowstairs plumbing. The guys were lazy and kept leaving for hours at a time. During this time we were completely without running water for 7 days!!!! I have animals and young kids and to be without running water/toilets/showers ect for 7 days is inexcusable. This started on May 3, 2023 we are now at June 12th and since one of the guys decided it was a good idea to drill through a structural beam we have now failed 2 inspections because they cant figure it out. Nobody calls me back EVER!!! they still haven't connected the end stops in bathroom or garage either. My construction to get my house put back together has been halted due to the failures of Nexgen. I have contacted my lawyer in regards to this issue and the inconvenience this has caused my family. We will never use your company or refer you to anyone. Unless you want more damage then you started find another plumber. Ill see you in court!!!

Ron J.

08/09/2022 12:00:00 SA

Casey came out to fix a leak under the sink and found out it was the Air gap for the dishwasher. He was very informative and fixed the problem with no issues. Great company to work with and will definitely call them again.

Stephanie T.

06/09/2023 12:00:00 SA

We have been using Nexgen since 2019 and we have had a very positive experience every time. Very honest and reliable company. I highly recommend it! Their technician, Jason came out to our house today and he was courteous, friendly, and very helpful. He went to bat for us to ensure that we got the best price possible. Nexgen is the best!

C R.

12/20/2019

It is absolutely freezing in my house. The new furnace is a real problem, I believe. The heat comes out of the top vents and cold cold air comes out from the bottom vent behind my wall unit. Nothing in the family room has changed and the wall unit has always been there but I NEVER had cold air coming from the old furnace. I have had them out three times for the same complaint and I am furious. After the first of the year I will ask the owner to come out and either fix it properly or remove everything off my property...I no longer give a damn that I paid $15,000 for a new heater and air.....I just want the damn heater to work correctly. Been in this house for over 30 years and NEVER had a complaint about my old furnace....I did not even need a new furnace but thought since I was adding air, I would replace the heater that was over 40 years old....BIG MISTAKE....I am so angry....having eight houseguests overnight at Christmas and better buy more blankets....

Michael R.

1/26/2020

I had a heating problem that was a simple fix for Angel the tech that came to my home. For some reason the gas pressure was adjusted too low on the gas valve. 12 lbs at intake side but only 2.5 lbs on supply side he made some adjustments and now it works perfect. Would highly recommend Angel and nexgen but ask for Angel he's seems to be very well trained. I'm sure all there guys are but if I need service again I would ask for Angel.

George R.

8/25/2022

Andrew with NexGen did an excellent job explaining his planned service and gave me great options for future repairs and/or replacement. I would highly recommend NexGen to my family and friends especially if you want A+ sevice,

Timothy V.

8/31/2017

**UPDATE**
Once I posted my review I received a call from the owner. He went above and beyond in customer care. It has changed my perspective and I have updated my review. I appreciated his quick response and commitment to the customer.

It started well when the tech arrived on time and in a fully branded truck and uniform. I appreciated that professionalism.

Within 10 minutes of reviewing the unit I was told the problem and given a price. I agreed to have it fixed, the solution did not work. Within another 10 minutes another issue was given and I was given a higher price. The tech (very nice guy) packed everything up and was ready to leave but my air was still not working. I asked him to come inside as the house was not cooling. After an hour I was told it would be an additional $1000 on top of the other prices to fix the issue. I politely declined.

I called another company to do the work...

HP E.

08/06/2019 12:00:00 SA

Unlike some shady operators in the industry, Nexgen is reliable. Its repairmen arrive on schedule and do a workmanlike job. They stand by their repairs and will return to refix something, as needed. We had a rough time getting the interface between the building's cooling system and my individual HVAC working properly, but Nexgen figured out and overcame the obstacles. Highly recommended.

Michael H.

07/02/2020 12:00:00 SA

do not use company
all bate and switch
owner is all about $$$$$
do not trust project managers
prices are outrageous
Owner is all about raking in Money as fast as possible and damm everyone else

Norm M.

9/28/2021

Had maintenance to AC and Furnace units .Been over a year
since installed. The technicans Omar M. and Danny J, were very
professional and knowlegeable on the services they provided.

Theresa S.

07/12/2020 12:00:00 SA

I scheduled using their online service for booking and got at text 10 minutes after our appointment time saying due to high demand we do not have the requested time & to call. So I called now waiting for a callback. Tried again online choose another available time and never showed up or called. If you don't have open appointments on a Sunday don't show you have available appointments.

Dave M.

4/21/2023

We recently had a Halo 5 water filtration system installed at our home. Tommy from NexGen came out and gave us a quote and setup the installation and financing. He was professional, knowledgeable and helpful throughout the entire process.

The install team also did a fantastic job. They did their best to conceal cables and we are very satisfied with the installation process and finished product. Our water is 1000% better now.

Lastly, Memo and Danny came out after the installation to flush out all of the debris left in our plumbing. Highly recommend NexGen and their water systems. Very happy with everything they did.

Sierra C.

08/12/2022 12:00:00 SA

Arnold was fantastic. He was able to diagnose exactly what was wrong with our air conditioner and offer us a few solutions. I highly recommend both him and NexGen for all of your HVAC needs!

Kyle B.

05/06/2023 12:00:00 SA

Larry came and made short work of my clogged drain. J would highly recommend Larry with nexgen

Matt A.

02/06/2023 12:00:00 SA

My purifier had been telling me that the air quality in my living room was terrible for going on an entire week. I'm about to have a baby and was pretty concerned so I looked up NexGen online and saw they had the best reviews of anyone. I called them and got an appointment literally a few hours later. Roger showed up to my house, was incredibly professional and thorough explaining everything he was doing, what he recommended, and what he DIDN'T recommend which I thought was very admirable and honest. He took a look at my HVAC unit, added some of his special techniques and now everything is back to normal. ROGER YOU ARE THE MAN!! Thank you for coming out and giving us the peace of mind that our air quality is back to normal. I'd highly recommend NexGen to anyone with any HVAC questions or concerns. Ask for Roger!! ;)

Jeffrey R.

4/29/2023

Out of the blue our AC decided to stop working last week. After a few days of sweating non stop my wife and I decided to finally get in contact with a professional. We called NexGen and they came out right away and did what they could to get our system up and running again. Roger was the employee sent out and I cannot recommend him more. He was kind, explained the problem, and fixed it quickly. Happy to rate the service 5 stars and Roger 5 stars as well!

Samuel S.

6/23/2020

Our A/C went out, so we called NexGen. Customer service setting up the appointment went well. The representative was kind and responsive.

We set up appointment for the next day between 3-4pm. At 3pm I received a call informing me the tech was running behind. The representative said he would arrive between 4:30-5:30 if that was okay. I told her it was no problem.

The tech, Zach, arrived at 5:30pm. He checked our unit and informed us the fan motor went out and it would cost about $1,000 for parts and labor with a maintenance plan. I had to ask him what the maintenance plan was and how much it would cost without plan. He definitely tried to sell me on this maintenance plan which wasn't really a plan but rather a single prepaid maintenance inspection/service.

I had to ask about the part being under warranty. He said he would have to check. I told him that I thought it was probably under warranty, and asked if he could check. He told me he would check. I had to ask him about payment for the inspection fee and he was really awkward about it...

Two days later I still did not hear back from him or NexGen. I called and the representative said they would have Zach call me. Two additional days later, I still did not receive a call. I called NexGen again and the representative said they would have him call by end of day. Still no call that day or next.

I called Carrier A/C and found out the part was covered under warranty, it took me about 5 minutes.

We went with another A/C repair company and they were extremely responsive. The tech immediately asked us, and called the company, to make sure the part was under warranty. He told us it would just be labor charge which was also much lower than the labor charge I was quoted from Zach/NexGen.

Overall, a very poor and unimpressive experience with NexGen. Hopefully an anomaly, but they have most likely lost my future business.

Cynthia L.

2/13/2023

Called and got someone for the next day. Manny the tech was very prompt. My wall heater was not working. It was a very old heater and after discussing with Manny the pros and cons of having such on old unit (which had some major rust problems and safety issues) I decided it was time to replaced it. Manny was very good about explaining the various options and prices. I feel I got what I wanted at what I felt was a fair price. No pressure. I'm happy with the whole process. If you call for service ask for Manny great guy.

Marco D.

4/14/2020

I cannot say enough about how amazing this company is. I requested a quote for a new Central AC and Furnace system and they quickly got back to me. Zach came on time for the quote and was knowledgeable on everything we needed and how to best design the system. He quickly came up with the quote and we could not be more happy with the price. It was amazing!

We agreed on the price and system and they were able to come the next day to Install it. Zach said they'd be here between 8 and 9 am but they came a little before eight. They prepped the inside of the house so that they wouldn't make a mess and took care of everything in a timely manner. They are extremely professional and definitely know what they are doing. They got the work done and by the time everything was over, we got a new system and are ready for the summer weather.

These guys are amazing and I highly recommend them. Thank you Zach for helping us out, the installers were amazing so thank you and thank NexGen!!

Joshua P.

9/13/2020

Update. The owner contacted us after seeing our review online and stated he was unaware of the situation. The electrician came out right away on Sunday and said he would have the stucco guy come out the next day to reframe and remove the 2x4 that was blocking the box. The stucco guy was able to fix the problem. I would have given more stars but it shouldn't take a yelp review to get someone to help me.

We found out our electric box was installed incorrectly by nexgen and we have called them at least 20 times to get it fixed. No response from anyone. They put us on hold then ... oh I'm sorry the manager/supervisor is unavailable. We talked to someone 1 time that said the electrician would call us but nothing. I have pictures when they installed it and they put it right up against a 2x4 that blocked the opening where we would be able to add more breakers. They also shoved all of our wire into one hole and we were told by another electrician that was wrong. We also just found out when they finally stuccoed around the box they did not use the metal wire and paper. Instead they filled it full of some kind of rubber so nobody can drill into the wall and we cant add any more wire or outlets anywhere. Would never recommend this company.

Benny H.

05/06/2020 12:00:00 SA

I called NexGen Air for an estimate to upgrade and replace our old HVAC unit. The NexGen team and project manager Jorge were very helpful. We met with Jorge on a Saturday, he was. Jorge was very knowledgeable, he walked us through the process and options as well. We felt very comfortable proceeding with the project. They came out on the following Tuesday. Daniel López and his team did an great job with the installation, very professional and on time. The next day, Jorge was reaching out to make sure everything was running good. Thanks again for your services!

Ryan H.

8/23/2022

DO NOT EVER USE THIS COMPANY! They promised to complete my job one day, then just disappeared and never completed the repairs that day. Guess we're supposed to take cold showers?

The Sales rep is absolutely horrible and won't return calls for 2+ days (when gas service is disconnected). Absolutely horrible experience and the worst communication I've ever experienced from a contractor. DO NOT USE!

G A.

9/27/2021

Instead of dealing with a gas leak, the salesman (repair guy) only talked about their wonderful service programs for my air conditioner, heater, water heater and gas lines. THEN quoted $3000.00 to fix a pinhole leak in an exterior gas line ($4000 for an earthquake gas shut off). When I told him no, he insisted he get his manager on the speaker phone...who of course dropped $1000.00 off the estimate because, We were new customers. Classic used car shady business practices. I have to ask my manager. Avoid this company at all costs. You are paying for all their signage along the freeway.

FYI - We got the gas leak fixed for $700.00 by a local company and when we mentioned NexGen...he just smiled and shook his head.

Samuel C.

7/26/2023

Needed a A/C Tune up. NexGen was very responsive and they sent Felipe who was awesome. Very helpful and took care of everything with detail, professionaland courtesy. Will ask for Felipe next time I need a tune up! Highly recommend

Dan L.

5/23/2019

These guys have been great and extremely responsive to my needs. Charlie and all crews did an awesome job on my HVAC install / overhaul and the team at Nexgen has been prompt in replying to all inquiries after the job was completed. All crew members were very skilled and extremely professional and courteous during my installation. They worked tirelessly all day to make sure the job was done correctly. Couldn't ask for a better experience. Thank you guys again!

Michael E.

09/07/2019 12:00:00 SA

Nextgen were able to give us a great estimate on our air conditioning and our plumbing. They were able to get the job done in the shortest time possible and with the most professional quality. I highly recommend Scott, Joey, and Jesus since they were the ones who helped us.

J M.

9/29/2020

Ruben from NexGen was amazing. He called beforehand to give us a heads up that he was on his way. Even got here early!! He came prepared with all PPE in place (face mask, gloves, shoe covers) and made us feel comfortable given the COVID situation. He addressed all of our concerns, explained everything in detail. They do such an amazing job and have great prices. We have their heating/air conditioning unit, small ac unit in a bonus room as well as the tankless water heater. We have not been disappointed. I would highly recommend NexGen, Ruben and all their employees! Great customer service every time we call.

Brandon B.

7/21/2020

New update.
Just received a call from Ismael Valdez. The crew is coming out within an hour. They are going to create an electrical outlet for the sprinklers, make sure it's operable and compensate the gardener on any of extra work or seeds he will have to purchase.
Seems like things are headed in the right direction to get fixed. All issues corrected within 2 hours.
One thing that I can really respect from Ismael (the founder) is that he did not ask/request/tell me to delete the Yelp review.

-------------

I hired the company to replace my old air condition with a brand new one. Guys came out completed the job but completely half-assed my electrical work. While at my house, stated he will add an additional electrical outlet for the sprinkler... Of course that was never done.
Prior to the company coming out my sprinklers worked perfectly fine and grass was green. Now that my sprinkler has not been working since Thursday the 9th of July, the grass is terrible.
The company created these false promises that they were going to fix the grass and sprinklers but none of this has been done. It's been a week and a half since this has been brought to there attention.

My only suggestion. If you use this company, make sure you do a walk through and unfortunately check their work and make sure shit is done correctly.

See the pictures for what I have to fix.

Daniel K.

2/16/2019

This company is fantastic! Joe came to our house to clear a clogged shower drain. I thought it would be any easy job but the electric powered snake was not enough. Joe patiently retrieved the higher powered machine and got our drain working again. Thank you for your hard work, Joe!

Francie N.

9/19/2021

I was referred by a friend who had their HVAC system installed by NexGen a couple years back. We were new at shopping for a contractor, and NexGen was our first consultation. Honestly, I wasn't too happy with our experience. The sales person who came to our home didn't finish their quote/consultation with us - he basically said, if you are not planning to install this unit in the next week, we won't give you a quote because the price will change. If he finalizes our quote, expect to sign papers within a week. He did give us a very general estimate of how much we would expect to pay (which by the way, was twice the price and much higher than other contractors). He wasn't genuine and was a little rude/snarky. Don't get me wrong, I understand that prices fluctuate. But, it didn't make us feel great because we just wanted to get an estimate of this project to see if it was something we were able to budget/afford. We were new homeowners so budgeting and affordability was very important to us.

Overall, I'm giving this a 2-star. An extra star on behalf of my friend who did have a good experience (note - a few years ago). I personally didn't. NexGen was definitely on our higher end in terms of price, and the customer service was not that great. I still don't understand why they didn't finish our quote, it wasted our time and plenty of other companies were able to give us a quote without a problem. I tried to rationalize this sales tactics but came to a dead end - if your company is offering a very competitive price then you shouldn't be worried about pulling in clients.

Please consider shopping around other companies before making a final decision. Know that it is ok for you to do so - because our sales person didn't make us feel this way. I don't regret doing this at all (scheduled 5 consultations) and found a wonderful company who did an AMAZING job with the best customer service I ever experienced. I am only writing this review for anyone who felt the same way as us. Please do not be afraid and do not be pressured by their sales tactics!

John K.

1/13/2021

NexGen was able to quickly send out a tech for diagnostics on my HVAC unit that wasnt heating. The tech who handled the repair was Jorge G and he was able to quickly diagnose the issue and was able to get the heat running the next day. The during the whole process Jorge G was friendly and courteous. During these times of Covid-19 I felt a bit cautious of having a stranger in the house but it was winter and I needed to get the heating up and running. But during the entire duration of the repair Jorge G took all the necessary precautions for the safety of my family and himself with masks, gloves, shoe covers and all so and I felt safe. Definitely recommend NexGen and Jorge G for HVAC maintenance and repairs.

Danny L.

7/18/2020

What a excellent company very professional and helpful as a plus show much respect to the house. Steve was great being thorough with explaining our air conditioning needs. On the day of the repair Ulises his team did an excellent job. I would highly recommend Nexgen to anybody who needs their services.

Karen R.

12/28/2022

Patrick was amazing! He was prompt, responsive and honest. My elderly mother has a rental property and the tenants were having issues with the heating system. I got a quote of $2,000 from another dishonest company. Patrick went out the same day I called and was professional and transparent throughout the entire process. He went out and quickly fixed the problem. He explained exactly what was wrong and fixed it immediately. He didn't even charge us beyond the diagnostic fee bc it was a simple fix that another company wanted $2,000 for! I will definitely recommend Patrick to anyone in need of HVAC service and will call on him again when needed. Thank you so much for your honesty and professionalism. Superior service!

Gergis G.

8/24/2022

Arnold serviced both our HVAC, he was very pleasant, professional, and efficient. will definitely use them again.

Frank G.

10/28/2020

Called Nexgen and they dispatched an employee to show up the following day for the heater problem I had. He texted prior to arrival and showed up as scheduled. He exercised covid-19 protocols while he inspected our heater for a replacement rather than a repair since our unit was 30+ years old. He explained the whole process, gave us a fair quote, and told us it was a turnkey operation. He explained that the quoted price was all-inclusive (parts, labor, tax, permit, and disposal), and gave us a discount to close the deal. He wasn't pushy on selling a high-end unit either and he did this calmly and professionally, making the whole process simple. We closed the deal around 3 pm and the demo crew showed up less than 45 minutes later. WOW! The new unit was up and running by noon the next day. Incredible! First annual maintenance is free, a lifetime warranty on the heat exchanger, a 10-year warranty on the unit, and a 2-year new replacement warranty. Thanks, Tim...you did great.

Henry T.

02/10/2023 12:00:00 SA

Be careful with this company when it comes to the money. They used my credit card in their record to charge me another $13,050 on Jan 9, 2023 without my authorization, sending invoice or notify me either by phone or email. We found out with a shock and called them to request an immediate refund. They refunded $12,050.00 but didn't refund the balance of $1,000.00 after at least 5 times talking to them and received promises by the two ladies in charge named Venessa and Christy. When I have not seen the unauthorized charge of $1,000.00 be refunded as promised I called Venessa 3 times and left her 3 messages requesting a return call to update the status of my request. Unfortunately she has never called me back until I called her again this morning. I got shocked again when she told me she couldn't refund my $1,000.00 until she received the money from the owner of the project they provided the services( ????). I was supposed to file a dispute with my creditors but didn't do that as I trust their promises. Now I found out that I have wasted my time to put my trust on them. I filed a dispute and can't help to write this review to share my horrible experience with this company . What happen to my money if I couldn't catch them. Of course they keep it. Any HONEST and PROFESSIONAL companies don't run the way NexGen HVAC & Plumbing in Anaheim has done. An honest company should have never charged a client a huge amount of money $13,050 without sending the Invoice or notification. But unfortunately NextGen HVAC& Plumbing, Anaheim DID.

David C.

2/28/2022

Originally had another company out (2/17) diagnose an issue with our HVAC unit and they were quoting a lot of money for a maybe it'll fix the problem solution. I didn't proceed with the repair and opted to find another company.

I found NexGen and they came out a few days later (2/21) to provide me a Free 2nd opinion and from the beginning they were running a full diagnostic and eventually found the issue to be something completely different than the original company called out.

I was very pleased with both the service and diagnostic so we proceeded with the recommended repairs and even signed up for the maintenance plan to service for the summer/winter. In addition, we had Nexgen quote us an intall of single unit for our garage.

The quote for the unit was high for us (this is the only reason for not being 5 stars) but our tech then extended discount to bring the cost down though still felt high and over the budget me and my wife initially had.

Regardless, we proceeded due to the service of the team on that day and getting our HVAC running and the great reviews here.

Fast forward to today 2/28/22 and the install team showed up promptly on time and spent the day here ensuring to install the unit properly. They were professional, personable, and clean! Shout out to Steven C., Antonio C., and Yonie M. They definitely get 5 stars all around.

Overall, very pleased with the install of our unit and the crew completing this for us in a day.

Thanks Again!

Celina R.

05/08/2023 12:00:00 SA

My toilet kept running after I flush it, and even when I didn't use it. I contacted nexGen and the customer Rep was able to get a tech to come out the same day.

Aaron Drofton the technician assigned to complete the job was amazing. He came earlier than expected, was very polite respectful and replaced my toilet plus the valve and other services need it. he completed the job in a professional and timely manner.

Elva V.

4/19/2023

Vincent Vargas was a professional technician that served our AC. We were very impressed and satisfied with he's knowledge of he's work.

Susan P.

2/21/2023

Rigo from NexGen Anaheim helped me out with my garbage disposal this morning. He was friendly, courteous and knowledgeable. I would not hesitate to call NexGen again. They were able to come out on the same day as I called which is really important.

Dan C.

09/09/2020 12:00:00 SA

Roger showed up for a maintenance visit. After he was done, I asked him about the UV air scrubber Micropure and had it installed in my air conditioning unit. It's designed to clean and disinfect the air against viruses, microorganisms and dust. In today's Covid environment, it's extra insurance to protect my family.

Roger didn't try to up sell me at all. I asked him about the scrubber. He threw in the Maintenance call fee in with the scrubber.

Roger was very informative and professional and all times and ultra polite. Also he wore a mask and gloves at all times. I am really impressed with Nexgen if he is representative of their staff. I highly recommend them.

Maygan C.

7/24/2020

James J. is the best;)
not just that he has Excellent customer service. Very knowledgeable in his field, Come on time, very responsive with text, he is also not pushy with very affordable pricing while all permit pull by NexGen
I have someone else (different company) told me to get 4 tons AC, change furnace and I still need to pull permit on my own,

James actually telling me to save some $ on getting a 3 tons AC and keeping my old furnace instead
Thank you for your honestly ... telling me that my 8 years old furnace is still good with its output only 14.5 seer, my blower motor don't support a 4 tons AC instead
Free estimate done yesterday, installation finish today ;)
Thanks James

Armando P.

1/27/2022

These guys are awesome! I cannot possibly overstate the great job and service they provided. They actually care about their clients. My 92 year old dad and I have been freezing in our home for the last couple days since our furnace went out. Ryan and Patrick went out of their way to make sure we were not going suffer any longer. They solved the problem and went above and beyond in their customer service. Both gentlemen were courteous and friendly. And because of their efforts, we'll be able to live comfortably once again. Thank you.

Gayle D.

06/11/2020 12:00:00 SA

We had our air conditioner stop working during this heat wave and we called Nexgen! Roger our technician was great! Very honest, reliable and professional and let us know exactly what he was doing to fix and gave us many options. I would highly recommend Roger and NexGen!

A M.

6/14/2022

I used NexGen for my annual HVAC service and boy was I disappointed.

I basically paid 90 bucks to have a tech look at my system in 25 minutes and try to upsell me on services to get me through the summer. He pitched like 4 services all being 300+ and basically said my system would break down soon.

He literally did no service to my equipment and just took photos to justify his upsell. I have attached photos of how great my unit looks after his service event ... geez at least remove the leaves if you are gonna call it a service.

In summary, I can now see why they advertise everywhere as they are basically a poor HVAC company that only cares about taking advantage of customers. I will not recommend them to anyone!!

Jerry S.

03/07/2023 12:00:00 SA

Half of my house was warm and half was cold. I contacted another HVAC company. They spent an hour in the attic and said if the results of their work were not acceptable it would cost $880 to install dampers in all the ducts. Patrick from NexGen was in the attic 30 min. then he adjusted the vents in each room and the system worked much better. He said because he didn't use any parts there would be no charge. I would recommend NexGen to anyone without hesitation.

Gerardo P.

1/31/2023

So we got multiple quotes from different companies but David and one of the techs (sorry forgot his name) came out and took the time to check our whole system and explain what was wrong. They went back and forth to give us the best deal and we made it happen. The process of installation was very quick but professional. Javier, Micheal, and Delaney are the ones who put our whole system together and did a great job and answered all our questions. I would definitely recommend to family and friends

Kayla G.

8/17/2023

Adam C. Was very help and friendly

Joe B.

08/09/2022 12:00:00 SA

Our Air Conditioner stopped working on Sunday with the outside temps pushing 100+. I reached out to NexGen Air Heating and Air Conditioning on Monday for an evaluation. I was told the technician would not be here until after 5:00pm, they asked if that was OK with that. No other choice, I said sure.

Around 1:30 the technician called and asked if he could arrive between 2:00 and 2:30... Sure!

I was working in the side yard at 2:15 when the technician (Roger C.) arrived. We discussed what problems we were having and symptoms we were experiencing. With that information, Roger went to the back to the Compressor, removed the side panel and confidently said it was the capacitor. He powered off the system, removed the capacitor, retrieved a new one from his truck, installed the new capacitor, powered it back up and successfully tested it.

Roger went into the house to check the air filters and did a temperature test (at the return and one of the ducts). Roger explained that there should be a 15 - 20-degree difference, otherwise the system may need additional refrigerant. Fortunately, we were within those criteria.

Roger was truly Knowledgeable of our AC unit, Polite in his communication, Personable in his interactions and fully answered my questions.

I would not hesitate to call NexGen again for any issues with our HVAC system.

Super A.

3/16/2016

Spoke with Ishmael on Monday by Wednesday the units were being installed. Nexgen installation was quick and prices were competitive. We had two units installed and some duct worked replaced all within a few hours. Overall a positive experience definitely recommend them!

Steve B.

8/13/2023

I couldn't be happier with their service. Victor showed up on time and couldn't have been any nicer. I was scheduled for an A/C tune up, and once I showed him the machine Victor got straight to work and was done in no time. I don't know much about A/C units but Victor was a great communicator and answered every question I had. Now my A/C blows cold again. I will for sure give them my business again if I have any trouble in the future.

Jay S.

4/27/2022

We called NEXGEN in a panic to come out and fix our air conditioning unit after a tune up by another company that resulted in the A/C not working. As it turns out the other company forgot to turn the unit back on after the service call and the NEXGEN technician discovered this immediately. Roger was very knowledgeable and my wife and I could tell he really cared about making sure we were comfortable with all the the work he did.

We will definitely call NECGEN for our next HVAC issue!

Sal A.

8/15/2023

I've had three dealings with next Gen. Plumbing, and all three services were more than excellent today August the 15th the service technician Josh he checked our sink in the kitchen tightened up a little knob and said that's all I needed' my experience so far with the company has been extremely exceptional and I will be doing any work that I have done for my house and plumbing from them. I give the company 5 star rating

Bill G.

06/06/2017 12:00:00 SA

Hello yelpers... So, i did my standard 3 qoute bid since replacing my 35yr old Trane was long overdue. It's a bit scary to deal with technical purchases like HVAC due to the costs. We were SICK about the high costs until we met the Nexgen team. There was no sticker shock dealing with Jeff. His experience, combined with having access to premium components, made for an easy first talk.
Especially since Jeff is there to help you find what works best for your home and your wallet. No sticker shock, just all grins from ear to ear. Their prices will shock you in a good way.
Jeff is your go to guy. Jeff orchestrates the project. I signed within 10 mins. I handed him my cc eight away because I knew the package deal he offered was extremely fair.

Jeff picked up the phone and within and hour the demo crew was at my house. 4pm
The next morning they were already installing components that were built by Trane in late April 2017. Its so reassuring having new components taking care of our house.
Now for the real team ... Mario, Simon, and Anthony!! They'll be doing the magic to your home.
So you know, Anthony's remove and replacement team was punctual, clean, respectful and extremely knowledgeable beyond any normal industry standards surrounding HVAC. They really care about their companies vision. They know what customer service is all about.
Don't wait like I did....Jeff says he'll beat any price. He did me a solid and im just some dude needing a reliable HVAC replacement.

Fyi.... With our savings, we are replacing our front door with a little cash to spare.

Thanks Nexgen!!! We love the new 4ton Trane.

Stephanie T.

03/10/2023 12:00:00 SA

I needed an AC tune-up and the technician was Anthony Herrera who did an awesome job explaining everything to me. He was also very informative and friendly. I would recommend this company and technician to my family and friends.

M J.

5/31/2019

This is my second year using Nexgen for routine maintenance of our AC & heater. This year's visit was exponentially better than the previous year. Roger & Tyler were polite, professional, and made their presence in our home comfortable. At the end of the service, they thoroughly explained our system and how it was functioning. I also appreciated that they shared recommendations for other services they offer without being salesy or pushy. Sometimes specials like this tune up special can seem like they speed through the service, but that was not the case with Nexgen. I feel like we got a great bang for our buck, and we will certainly use them for other services in the future!

Alex H.

7/26/2021

Juan Herrera was the best customer service I ever had he was the most helpful person that I have deal at next gen if u need service on your a/c at next gen make sure you ask for Juan Herrera great service thank you Juan

Adam N.

8/22/2022

Quick response and quick to fix the problem Art and Ryan were great and explained everything clearly.

Anna H.

01/05/2021 12:00:00 SA

I am so pleased with the level of customer service provided by the technician-- Michael-- and the company in general. The tech showed up on time, in proper protective gear, and was clean and very presentable. The tech was kind, polite, and very knowledgeable about his craft. The tech explained everything that was to be done and kept me apprised of any issues that came up. In the end, I received the service as scheduled and I also purchased a monthly membership, which I am also very pleased with; there's nothing like peace of mind. I am so glad I found NexGen, they are honest and forthright and so committed to customer service excellence. I highly recommend their services for any HVAC needs. As for the technician, he was wonderful and inspired a lot of confidence and trust.

Jon D.

07/11/2018 12:00:00 SA

NexGen Air Conditioning and Heating installed a completely new system in our home and the service technician John was very knowledgeable and explained everything ahead of time to me. The technicians that came to our home were very professional and cleaned up everything when done. We couldn't be happier with the service and the priceing that we received and we will be referring them to our friends in the near future..

The Rileys in Fullerton

Daylee M.

03/06/2023 12:00:00 SA

Brandon came out to my business today. He was very helpful and knowledgeable. He informed us we have a dinosaur (AC unit) on our roof and he went through all the options we have moving forward. Thank you Brandon!

Becky L.

10/16/2016

My husband and I are a month late in writing this review for NexGen. We are very satisfied and would happily recommend NexGen to anyone.

We found NexGen in an advertisement in the Orange County Register. Earlier this summer, we received a quote from another AC company and decided that it was just too expensive to replace our 25 year air conditioning unit at the cost of almost $11k for a home that was less than 1k square feet. We were a little bit skeptical about the $4995 price advertised by NexGen, but decided to call them for a quote. We are very glad that we did. Charlie, the Vice President of NexGen came to our place that same week and confirmed the $4995 cost for a new Trane AC unit, furnace and Honeywell digital thermostat. We signed on the dotted line and they were able to schedule the install for later that week. We loved George and Aroldo, the technicians, who did the install. They came on time and completed the job within 5 hours and only took a 10 minute break. They were very respectful and nice.

A day after the install, we had a glitch where the AC kept recycling (where the thermostat rebooted). We reported the issue to NexGen and Ajax, a technician, came out the very next day where he replaced the thermostat for us. We experienced the same issue the next day and Ajax came back. Ajax was very patient and found that the issue wasn't with the AC unit, furnace or thermostat, but that our circuit breaker wasn't strong enough to support both the furnace and a ceiling fan. Ajax went to Home Depot, purchased a stronger breaker and replaced the old one for us at no cost to us. We've been very happy since.

Everyone that we've interacted with at NexGen have been extremely nice, professional, patient and understanding. This includes Charlie, Ajax, George, Aroldo, Tony the manager and Laura, who took all our calls. We'd like to thank NexGen for keeping us cool and making us very happy and satisfied customers.

Emily H.

9/15/2020

We moved into a rental that has two of NextGens unit installed in the bedrooms. Because we weren't around when the units were installed, we didn't know that the issues we were having were preventable by us! Well, we requested a service call (thinking that it needing a technician to either fix the unit or replace it) and Marcus arrived to check it out. He was extremely prompt (which is awesome in comparison to other service oriented companies) and extremely friendly. He looked at our units and took the time to educate us on how they work and that the issues we were having could be fixed by simple maintenance on our end (ie. cleaning the filters more often and not running the units as cold). He also helped us with a wifi connection issue we were having with one of the units. He definitely went above and beyond to help us and make sure that our home would remain nice and cool for the rest of the CA summer/fall. Bonus points for being really great with our puppy as well, who wanted to jump all over him. haha

Sal T.

3/20/2023

Had a great experience with NexGen and with plummer Josue D. Very professional, knowledgeable, kind, and help solve our plumming issue quickly. He made sure to inspect our drain well and did a fantastic job. Would highly recommend!

Deborah C.

3/20/2023

Today Jason.L came out and provided exceptional service. we called because a power outage caused our system to fail. Jason was friendly and knowledgeable, he answered all our questions and kept us well informed of the situation. After spending over an hour in our home he went above and beyond by calling a manager and having our service fee waived due to our particular situation. He truly was here to take care of us, I would recommend Nexgen in a heart beat. It felt like I was dealing with family.

Christopher D.

07/07/2023 12:00:00 SA

My upstairs toilet sprung a leak a few weeks ago. NexGen responded very timely and communicated regularly (which are issues I have experienced at other vendors). Aaron, their professional, showed up on time and did an excellent job troubleshooting the issue and discussing my options for repair. While I feel prices were a bit high, I can attest that my toilet working properly and flushing better largely offset that concern. I highly recommend NexGen.

John P.

03/02/2020 12:00:00 SA

Charlie was great, and so was the crew that installed my furnace! Charlie gave me a great price on a furnace and ducting! The crew was on time and clean! I haven't used my heater yet, but I'm sure it will work fine.

Pj Z.

8/31/2016

Overall, we are very satisfied with the price and service we got to install central air in our Fountain Valley home.

On Tuesday, Charlie came out as requested to follow up on the estimate he had provided earlier. On Thursday evening, Tony and his crew wrapped up their full day of hard work, and we had central air!

A couple of glitches along the way left me a bit uneasy, though. Nexgen's price quote for a 5-ton unit was competitive -- not the lowest, but close enough when I checked the reviews of the lower bidder to make going with Nexgen a no-brainer. When Charlie came out on his return visit, he quoted a number off the top of his head for sales tax (not in the original estimate, apparently) that would have covered both the materials and the labor. I insisted that the sales tax only cover merchandise, and we negotiated a number between what we both came up with off the tops of our heads.

But then Tony was sizing up the job Thursday morning, and said there was no way to fit the 5-ton unit in -- the space where our furnace was would not accommodate the coil for a 5-ton unit, and the cold-air return would not be sufficient. After 5 minutes of research, it was pretty clear that our home was just large enough to recommend a 5-ton unit, but a 4-ton unit would probably be sufficient. So we downsized, but I didn't feel the original discount Charlie offered was sufficient. We came to an agreement, though, and work progressed.

I would go with Nexgen again -- their price was quite competitive, and the installation team was outstanding. But I would push for a more complete estimate before bringing them back to sign a contract.

Oh yeah...on Monday or Tuesday, I got a phone call from their payables clerk. She said she had my two checks (deposit and final), but that I was short. Apparently, the discount that resulted from downsizing to the 4-ton unit hadn't been transmitted to her. No real problem, just a little annoyance, as she said she would check things out once I pointed out how the installation had been changed on Thursday.

Fernando C.

06/11/2022 12:00:00 SA

I called his company because I expected it an honest reputable company to come and help my issue after meeting with your service agent and receiving a $12,000 quote stating that my compressor was out and it would need to be replaced I decided to get a second opinion from an honest company after the gentleman fixed the capacitor my AC was up and running for $250 it is a shame that people get scammed by companies such as Nexgen

I will definitely be reporting this to the Better Business Bureau

David H.

10/30/2020

This is one of the best customer oriented companies. They consistently provide expert, courteous and professional service at a fair price. Today was another example. Roger Cuadra came to do the routine furnace maintenance inspection which he successfully completed in less than 40 minutes. We also decided to accept his recommendation to purchase the air purification system which he then installed. Roger was not a high pressure sales person. But rather a trusted expert who had our best interests in mind.

Kori H.

04/04/2023 12:00:00 SA

My experience with NexGen was great. I called them for an annual maintenance on my AC/furnace. They provided a flexible schedule (love you can request your appointment online) and received a call right away to confirm. The technician arrived on time and was knowledgeable, efficient, quick, and professional. Definitely recommended.

Oliva A. S.

3/19/2019

Im very impressed with this company!!! Charlie came over and explained everything about the air conditioning as other companies were trying to way upsell us. Charlie was soo patient and knowledgable. We felt very comfortable since the beginning, never felt pressured. There is no way we would of gotten a better warranty or price somewhere else. The pricing was very reasonable and we are very happy we decided to go with Nexgen company. Soo Happy they going to start installing the AC this Friday I Highly recommend Charlie and Nexgen!!! Thank you!!!

Harold A.

06/12/2023 12:00:00 SA

Great job from Rigo @NexGen. I had a clogged sink drain which he was able to fix. He provided several options and allowed me to pick the best one to fit my budget. I have never had a plumber do that before. He also provided great information to why the clog happened and gave me solutions to prevent clogs in the future. Top Notch dude. Highly recommend Rigo @ NexGen.

Luis T.

08/07/2023 12:00:00 SA

A Tech came over to my house and charged me 1,733.80 for parts and labor
The AC doesn't work, the new parts are not there.
It's been a month and haven't return my money.
All companies are charging 90$ to free
I do not recommend this company.

Steven H.

06/03/2023 12:00:00 SA

Roger Cuadra showed up early to my appointment and was well prepared to take care of my service needs. Roger's commit to professionalism, honesty, straight forward approach and most importantly his excellent communication skills are what I found the most outstanding during my appointment. Thanks for an AWESOME job Roger!!!

Kathleen R.

07/02/2021 12:00:00 SA

After having a very frustrating experience with another HVAC provider I was referred to NexGen by a neighbor. He assured me I would not be disappointed. He was more than right! I called for an appointment on Mon and a technician came out the very next day. I cannot say enough about the professionalism, friendliness, and expertise I received from Roger and Chris. They arrived at 2:00 pm and stayed until 6:00 pm working with me to solve my AC problem. They were very patient with all my questions, explained in detail what was wrong with my system, and offered several options for a solution. They did not rush me or pressure me, but allowed me to make an educated decision I was comfortable with. I cannot say enough about these two gentlemen. They were thorough in their inspection of my unit and in the information provided to me about my options. They went above and beyond what I have experienced with another provider. You can be sure that I will recommend NexGen to all my neighbors in my community. Thank you Roger and Chris for a job well done!

Tony J.

08/03/2018 12:00:00 SA

Great service done by Mark Ocampo! He did thorough inspection of my AC unit and was able to pinpoint the issue within 10 minutes. The part quote may be on the higher end but he answered all my questions and changed our air filter upstair. I recommend this place if you want prompt service done.

Ernie S.

12/19/2019

Our service technicians, Max and Steve, had great personalities with a lot of knowledge. I would recommend Nexgen for their quality of service and installation

Gretchen M.

07/10/2022 12:00:00 SA

Came out the same day for quote on new AC & furnace. Price was more than fair & was installed next morning. Very reliable, great service! Thank you!!!

Ellen D.

8/30/2017

It was a heat wave when our AC went out. Called for a service appointment and we had Jose V. At our door at 8 am the next day. He quickly fixed the problem, then carefully inspected and cleaned our old system. He inspected the ducts in the attic and showed us photos of some bad previous work that was contributing to an airflow problem. We decided to fix that too and a great crew headed by Pablo, and assisted by Walter showed up promptly the next day and replaced the entire duct system. They did a great job and we recommend everyone at NexGen for good service and reliable, personable technicians. Great job!

Terri L.

3/27/2023

I would highly recommend NexGen HVAC & Plumbing for Ac and heating service. I want to thank Brandon for his customer service and explaining what was wrong with our AC and heating unit. He was honest and knew his job very well . I am happy with his work and understanding what I was explaining to him about the issues I was having with our unit. He explained what the previous company, which is a 3rd party vendor through Home Depot, did not do when the unit was installed by them. You will be very happy with the work.

Erin S.

3/19/2020

Our family would like to personally thank comfort technician Chris Shay for his honesty and his integrity during a service call to our home today.

Mike B.

5/15/2023

To say we're impressed with Nexgen is the understatement of the century. This team has gone above and beyond to ensure that our home is 100% ready for everything temperature-related moving forward.

To start, I have to shout out Ben (as seen in the photo). He took amazing care of us and really made sure we knew all of our options.

Louis was incredibly details and really made sure we knew all of our options. He made sure we felt comfortable with our service.

The entire team that changed out our system really made sure they were not only done, but done efficiently and made sure to keep the house clean the entire time Antonio, Carlos, and their whole team are the best in the business.

This experience was not expected but I feel incredibly confident moving forward that my home is safe, efficient, and most importantly COLD!

Thank you Nexgen!

Rich C.

8/20/2022

I would highly recommend this company. Easy to reach, responds quickly even via text. Fast scheduling and completion of service.

Arnold was professional, detailed and tells you what you need and don't need. They don't try to upsell you anything.

We got the Micropure total home active air purifier. Definitely helps clear allergens that caused my son with Asthma cough and sneeze all day.

Thanks Arnold for all your information and hard work.

Bill P.

4/28/2020

I used NEXGEN for the first time, for my first AC repair ever. The woman who took my call was great! Roger the technician was courteous, very knowledgable, informative and thorough. I was very satisfied that I got the best information and best job possible at a reasonable cost.

5 stars for NEXGEN and 5 stars for Roger!

Danielle C.

6/16/2020

We just recently had new AC installed as our old AC had been broken for over a year (just now getting around to it). I called on Wednesday for a quote and Zachary was able to come out Thursday for the estimate. He was very polite and friendly. He was thorough and talked me through my options. We live in a 3 story condo and have a split hydronic AC/Heating unit which is not very common anymore. Other quotes I received were not able to utilize the space that the current unit was occupying (inside a closet and outdoor laundry unit) and wanted to put it on our patio which would take up room and likely not be approved by our HOA. But they were able to give us a similar, upgraded unit and not take up any additional space. Zachary was able to give us an estimate on the spot and guaranteed their quote and work. Their team came out the next day to haul away the old unit, and Saturday morning they arrived with the new unit. They did a great job. It took about 7-8 hours since it was a tricky setup but they were efficient and worked hard. They spent time testing the unit and showing us how to use our new Wifi thermostat and cleaned up everything after they were finished. We are very happy with this company and will be referring them to our neighbors and friends.

Kerry P.

08/04/2020 12:00:00 SA

When your AC is not working in Anaheim Hills in August, you know you are in for an uncomfortably hot couple of days. I figured it would be at least a few days before we could get service. Fortunately, we called Nexgen who gave us a SAME DAY APPOINTMENT! Our AC was fixed for a reasonable price and home was once again comfortable. Their technician Rodger even gave my husband a few tips on how to extend the life of our AC units. It doesn't get much better than that. Do not hesitate to call Nexgen. They will not disappoint!

D L.

06/05/2020 12:00:00 SA

I was contacted by Liz from NextGen immediately after posting my original review. They had someone come out promptly and fix the gravel area and pipe. It looks a lot better now. I'm glad they repaired it promptly after I posted this but this was something that shutoff have been an issue to begin with.

Jacquelyn A.

08/05/2021 12:00:00 SA

We just recently bought a house and wanted piece of mind knowing that our a/c was performing to its potential; especially during these record breaking heat. I was able to book next day service. The service delivered by Jay, was exceptional. He was respectful, professional and knowledgeable. He made me feel confident I called the right company for the job.

Gus G.

08/02/2022 12:00:00 SA

I called NexGen for the 1st time and what a pleasant Surprise. Technician Roger Cuadra Was very professional And very helpful Thank you and keep up the good work.

Jon K.

08/06/2022 12:00:00 SA

Give NexGen a chance to service your needs...Very late update to this review...we had NexGen over to service our AC that went out...they are a well oiled machine that's for sure...communication is excellent from the customer reps in-office to their techs who update how far they are and when they arrive...service is very detailed and through providing multiple options to allow you to choose what you want and afford...standard assessment fee is worth it either way you go...thank you NexGen

Will G.

06/10/2020 12:00:00 SA

Our Service Tech Roger was over the top from a customer service standpoint. He was prompt, courteous, very professional, and explained everything in detail from start to finish! We had a small minor problem with our a/c which Roger solved and I always recommend NexGen Heating & A/C to all my family and friends!

Mike C.

09/06/2022 12:00:00 SA

Called these guys and right away had an appointment the following week,
Tanner was nice and respectful by calling an hour before showing up and was even early for the scheduled appointment.. he performed all of the required maintenance checks and advised me of all my options, I will definitely be using them for my repairs and any need for the future... AAAA+ Co. Thanks Nexgen

Clyde S.

7/18/2023

Robbie, called and let me know exactly when he was going to show up to do the service. He was very professional, put on booties before he came into the house to inspect. He took the time to answer all my questions and left the house and A/C in great condition. Thanks again Robbie!

Emar M.

7/24/2023

I got a call from a NexGen to have courtesy to inspect my water heater tankless, and surely they came on the schedule appointment on time, their names were Larry and Rodrigo, They opened my water system and explained to
me well how the system works and how to prevent from breakdown, they went both upstairs and downstairs to
Make sure everything working,, very professional and knowledgeable on what they're doing,, Totally recommend these guys been a nextgen customer for a long time on all my HVAC and water plumbing systems, Totally awesome company especially these two guys Kudos to Larry and Rodrigo

Bill P.

6/15/2021

Roger Cuadra is a top notch service tech! He came to my home and was exceptionally professional and courteous. NexGen is lucky to have him!
He diagnosed my issue and gave me an up front estimate with no hidden charges. He informed me what I had to have done and also gave me some recommendations without pressuring me to purchase more.
Repairs were completed in just a few hours and the system is back up cooling my home.
I will definitely use NexGen and request Roger if I have another issue.

Naila C.

09/05/2022 12:00:00 SA

Made an appointment online. Received a confirmation email. Called to confirm 3 times and was promised 3 times that a technician will call me back. Didn't hear a peep. Would have appreciated it if I was told that they cannot send anybody the same day so I could call another company. I would definitely stay away from this company.

Sherrie W.

12/07/2019 12:00:00 SA

We recently had NexGen come and replace our air condioner/ heater. We highly recommend the whole crew from Louis to every other employee. Very fast and efficient. Louis was very knowledgeable about all of the current laws and equipment. They did a great job of explaining the equipment, very easy to work with. The crew cleaned up everything and was very courteous.

Crystal M.

9/18/2016

After shopping around, and getting numerous estimates on a new HVAC system installed, going with NEXGEN AIR was a no-brainer. I received a coupon in the mail, and that's how I heard about this company. They had a great promotion going on around the time of us shopping around. Ask about any deals they may have going on. The price was fair and the results are beyond our expectations. Roger and Jorge did a great job and are very professional. I would definitely recommend setting up an appointment with Charlie.

Jewels F.

8/25/2022

I want to update the review that the $88 show up fee was refunded, which it should have been.

But I will all maintain the one star review as after they left I had another company come out (if you want his info please dm me) and fixed our AC with soap and water. It literally just needed the coils cleaned. Several weeks later, AC still works great.

Angela L.

04/01/2023 12:00:00 SA

Robbie came in to change our filter and ended up doing so much more. He noticed that our outdoor unit was looking rough so he offered a cleaning service that worked like a charm!! He even played with our overly friendly pup!!

Michael P.

07/03/2023 12:00:00 SA

Very good at making appointments just not very good at keeping them. Changed my appt time twice and then cancelled when they had emergency more profitable calls. Never was I told that a tune up was low priority. Took day off from work to wait for them and then they cancel with little notice. Not saying they didn't follow up to reschedule but not interested in working with company who did not prioritize a customer who made appt well in advanced

Mark L.

11/24/2020

Chris, the technician arrived per our text and telephone updates, actually ahead of time I believe. He gave an honest evaluation of our problem unit. I highly recommend Nexgen for their fair review and will definitely call again for future projects or issues! Thanks for braving our steep roof in the dark, Chris...

Nicole F.

07/08/2022 12:00:00 SA

Nexgen is a great company to use. Had an issue with my AC not working and blowing hot air. Michael G came out and helped fix the issues and walk me through what to do for maintenance on my own. Will definitely called then again if I have any issues in the future.

Julie T.

5/21/2020

I had scheduled just a maintenance to make sure we stay up and running. They communicated quickly and were very professional. They were out the next day. Steve came out and did an extensive inspection and gave us recommendations on our existing system and upgrades. Overall we are extremely pleased and will definitely consider using them for a new system in the future.

Renae V.

06/11/2020 12:00:00 SA

Thank you Ruben Ramos from Nexgen Air! Our air went out during this heat wave and Nexgen was able to schedule someone to come out same day with a one hour window. Ruben stayed in touch with us about his time frame and was wearing gloves and a mask when he arrived, which we very much appreciated. He was very nice and polite, was able to diagnose our problem quickly, gave us options for repair and service with different price ranges and explained them all clearly for us, and was even patient with us while we tried to contact our landlord. Problem was fixed and we are so happy with everything from start to finish. Will recommend them to all my friends and family.

Mary P.

9/29/2022

Our AC stopped working during the heat wave. We called NexGen and they were able to send service the next day. Roger was our technician and he was very professional and helpful. Our Ac is back up and running in no time. Very pleased with the service.

Kaley G.

09/04/2020 12:00:00 SA

I cannot recommend NexGen Air highly enough. Huge thanks to Johnny for coming out virtually within the same day I called for an appointment, and right before a massive heat spell no less! He is extremely professional, helpful and filled with great information for future-proofing the issue. Within 15 minutes of his arrival, he had sourced the problem, and found a quick solution to get our AC back up and running. Especially in this uncertain time with the global pandemic, it was so refreshing to work with someone who was so cautious: from practicing social distancing, to mask wearing, and even going so far as to putting shoe protectors on his boots so as to not track anything inside. 10/10 experience.

Thanks so much, Johnny!

Michael F.

02/06/2019 12:00:00 SA

The staff and crew are the best. Was able to get same day appointment. Technician Chris is fun to talk to and did a great job on spotting the problem causing my nest thermostat not working probably and also clean up the site after job was done. We will be referring to our friends.

L N.

03/05/2020 12:00:00 SA

Jeff Kieffer was very through during our initial visit and gave us a good presentation as well as a very competive quote. The crew showed up on time, were professional, friendly, and explained everything very well. The install if the heater and air conditioner units were so effortless, they cleaned up very well afterwards. The lead was Jose very professional and friendly; his helpers were Hugo and Juno...I would highly recommend them.
Again thank you very much to Jeff, Josr, Hugo and Juno.

John B.

10/04/2019 12:00:00 SA

Simply the best I have ever worked with in the heating and air conditioning industry. Effective help with financing. Great service. Great installation. Great finished product. Right equipment for the job. Could not be more satisfied. Company is a credit to their profession.

John B

Tracey Y.

11/11/2022 12:00:00 SA

Our furnace would not turn. Called the 800 number to get appointment. Customer service responded so quickly and kept me up to date with expected arrival time. My technician Ben was very diligent and worked his way through our system to identify the problem, get the new part and install it quickly. He made some excellent recommendations and pointed out potential problems for the future. I would adopt him if I could. He was just that nice. He walked me through every step of the process so I could accurately relay the information to my husband who was out of town on business. Thank you Ben and NexGen for truly wonderful service. Would happily recommend for anyone who needs AC/Furnace work.

Asmaa E.

2/20/2020

They did it again! Nexgen is the ONLY place you need to call and have them perform your services. Do not waste your time getting estimates because this company is the real deal. I can not say enough about the customer service they've provided me. Their work speaks for itself. I had the pleasure of working with Jorge, this man is beyond knowledge and truly has a passion for his career. Not only did he work with me and assist me, he guided me and truly wanted to make us happy. Honestly this is the only company I'll ever call. Thank you Nexgen! Please keep up the great work and making us customers satisfied and happy.
2/20/2020- the team just finished my house and WOOOOOOOOOOOOOW!! Nice and clean, the house feels so good AND no marks on my carpet from removing the previous machine! Thank God I listened to my gut and went with Nexgen!! I'm a customer for life!

Scott D.

12/27/2022

I had an issue with my furnace short cycling. Patrick from Nexgen was at my home within two hours, diagnosed the problem and with a few adjustments had the furnace running better then it has in a long time.

Reginald R.

07/04/2019 12:00:00 SA

Of all the times my AC decides to stop working, it chose yesterday, the evening of July 3rd. Outside unit compressor fan stopped spinning while thermostat is on and my AC is blowing warm air. If you don't realize the seriousness of this, let me put it this way. July 4th. Fireworks. Air quality outside is probably the worst around this time of year. I need all my windows closed and AC to be working.

Tried to do the whole restart AC system trick... didn't work. I was desperate.

Sent out messages here via Yelp to a handful of 24 hour service AC companies last night and got a message back from Ashley of Nexgen this morning. Quoted me $68 for a tech to come out and diagnose the issue and the $68 will be applied to the full amount of invoice if additional repairs are needed. Cool, I like how that sounds. (I got another quote from another company for $89 but they weren't clear on if that $89 will be applied towards the full amount of the invoice. They literally gave me an answer of just 89 when I asked how much it cost for a tech to come out, without any further explanation.)

So I proceeded and asked Ashley if there's an available tech that can come out today. She checked and said a tech by the name of Tyler is available. Nice.

Tyler came out as planned, got right to inspecting my AC's outside unit. Got to the bottom of it quickly... turns out it's a pair of blown fuses. Ughh. OK, fine, could have been worse. Tyler replaced it and boom, the fan started spinning, cold air started flowing inside my house. Yassss! My family can sleep tonight with windows shut and without breathing smoke from the fireworks.

I'd like to acknowledge the fact that Tyler came out on this July 4th holiday to save my ass and in no time fix my issue. He knew what to do and what to check for to get to the bottom of things. Nice dude, very professional.

Easy 5 stars.

my $0.02

Alex S.

06/01/2023 12:00:00 SA

Julio Cesar came in and fixed our shower so we can have hot water. This man is amazing and he was very respectful and did a good job and went above and beyond to make sure everything was working for our benefit. Thanks so much Cesar !

Tom P.

9/28/2022

I wouldn't call NexGen again. This is why. When I called NexGen, I explained to them that my heatpump was broke down. We agreed with NexGen $88 for the diagnostic, and if we agreed to fix the AC system, the $88 would be deducted from the invoice. The first technician looked at my system for about 10 to 15 minutes and told me my HVAC was broken and wanted me to pay him $88. He also suggested to replace my system with 1 ton unit for $9,000. At this time, I knew that either he didn't know anything, or wanted to sell me to replace my HVAC with an over price cost. I didn't want to argue so I paid him and asked him for diagnostic report. The diagnostic doesn't tell me anything wrong with my HVAC. Here is the diagnostic report word by word, An HVAC diagnostic identifies potential problems so you can avoid unwanted costs, and it can help keep your heating and cooling system running at optimum efficiency end of the report.

This is useless. I would not recommend NexGen.

Regina D.

8/23/2022

First and foremost, let me say that I cannot say enough good things about my experience with this company. Our AC went out on Saturday, July 30th. I called NexGen out to come out and see if it could be fixed they were here on Monday and their technician, Pedro was very nice and professional. He took a look at our condenser, furnace, and duct work. He took pictures of everything and explained to me what was wrong with my 25-year-old system. Pedro put us in contact with Marc Van Valen, who gave us our options. Initially, we were trying to see if we could hold off and get through having no AC for the summer. We lasted all of 3 days before we broke down and decided to replace it. We contacted Marc and he went to work for us. We had a few snags here and there on our end, but Marc was there with us working hard for us and making sure that we got what we needed. I would be remiss if I didn't mention Marc's manager who was very gracious in working with us as well. In the end, we go a new compressor, furnace, and coil to replace our old system.

The installation team, Isais and Sergio, was great! They showed up on time and they were very respectful of our home. They explained what they were going to do and answered all of my questions. They were very respectful of my home and cleaned up very well when they were done. All in all it was truly a pleasure to work with NexGen. From start to finish, they were great! We certainly will be calling them back when and if needed. As a whole and I highly recommend their services.

Imad D.

06/04/2016 12:00:00 SA

Trying to get an appointment with these people is like asking asking them to build a rocket to the moon forget about it. The receptionist was very polite and soft spoken, just lacked in calendar skills.

Debbie D.

08/12/2023 12:00:00 SA

I am sending another review so that someone else of my generation does not fall into the same experience. I feel I need to further explain my review.
I was in need of my air conditioner fixed because I had been feeling very sick due to the heat, I had told this to the person who came out to service my AC. I am an educated person and blame myself for having the repair done by this company.
I am not sure exactly what was fixed because when the repair person went back out to his truck he returned with a thermostat, another small box of something and his tools. It took him about an hour to resume working condition of my AC.
In talking to an Assistant Manager even though the President had responded to my review, he was not the one who spoke with me.
The issue in talking with the assistant manager was just a vicious circle of how their company operates. I don't feel that I will ever know the true cost of repairs, but one really stands out that I feel I need to share so it does not happen to anyone else, which is having a thermostat installed, I was charged $400 dollars. In research the thermostat itself cost approximately $80-$150 dollars. I wanted to know why this was so expensive to install and why. I told him I have never heard of such a charge.
No worthy explanation was given. I would not recommend this company Nex Gen nor ever use them again. I just hope nothing goes wrong now because I am sure this company will not respond to me.

E B.

04/06/2022 12:00:00 SA

Needed estimate to fix HVAC unit. I was told my HVAC unit was old and short on the old freon that is illegal in California now so in order for them to charge the system I would have to replace the whole system the compressor and the coil and blower in the attic and also I was told that the ductwork that is actually installed in 300 other units in the condo complex is not for this type of weather out here which is a bunch of crap so these guys were gung ho telling me that I needed a whole new HVAC system and duct work which I don't I only need the evaporator coil replaced in the blower unit in the Attic and I need a new compressor outside. They wanted to do the whole job they were recommending which was unnecessary for $10,000 Plus I had imperial plumbing come out and give me an estimate and they were going to replace the condenser outside and put in a A-Frame coil horizontal coil in The Attic plus the new plenium that the coil goes in and attach all the duct work back to the original blower for 6,200 not 10,000 +. These Nexgen guys are way over the top way overpriced and from what I understand the owner was never a technician he worked in an office with another HVAC company before he started Nexgen so that's why they are so sales oriented when they come out and they really try to push a high price sale and they tell you that your going to need to do this because if you don't then it's not going to work right and you need everything new and that's not true so be wary of these guys when they come out to your house because they're looking to make a lot of money and recommend equipment that you really don't need. I actually started ushering the guy out of my house when he started giving me the sales pitch and asking me trying to make it on a personal level of why I wasn't going to go for their bid so I asked him out into the garage onto the sidewalk and listen to this spill and told him thank you and went back in the house.

Nexgen are pure MONEY GRUBBERS

BEWARE!!!!!!!

Mike A.

07/01/2023 12:00:00 SA

Our a/c thermostat wasn't working. I called and Adrian was here the next day. Very professional and we learned so much while he explained what he was doing and why. Good suggestions and very informative about our system. Highly highly recommend, particularly this individual. You want him to review your system. Our doggie approved as well.

Casey T.

11/07/2022 12:00:00 SA

Wow. Service from this company is amazing. Christian showed up on time and came out to my home and was able to diagnose the problem with my furnace right away. Would call this company any time for hvac or plumbing needs.

John O.

06/11/2021 12:00:00 SA

Our air conditioning was well over twenty years old and taking longer and longer to cool. On a Thursday it iced over and was done. Nexgen came over that afternoon and 24 hours later we had brand new HVAC with allergy filters.

The crew showed up right before the time window they gave us. They went right to work and were very professional. No corners were cut and all electric, gas and air connections were upgraded or replaced with new.

All in all, a very easy and pleasant experience.

lee b.

6/21/2022

My AC stopped blowing cold air. I gave nex gen a call and they sent out a salesman. The guy never tested my refrigerant or did any troubleshooting whatsoever. Instead he spent over an hour trying to sell me a whole new HVAC system and quoted my $16k. He even got on the phone with his manager to help.

Needless to say I called another HVAC company(I wont name them here) who sent out a technician and recharged my AC. We all had a very good laugh when I told them this story

Tera R.

7/19/2018

**Update ** after reading our Yelp review the owner called and had someone out the next day. He also added an extra year of maintenance for free. The walls inside and outside the house look great. After he left we did find another hole where they drilled into the house to put some sort of drain but I'm sure they will have that fixed in no time.

Seriously disappointed. We had them install heating and ac and upgrad our electric box. This was 2 weeks ago. The living room is freezing and bedrooms are warm. There is a giant hole in the back of my house where they worked on the electric box. They said someone would come to patch it. Then nobody showed up we had to call them they said 1 week. Then called back 20 minutes later and said no sorry it's the Thursday after that. It's now Thursday ( 2 weeks later) and they called to cancel. There has been a giant hole in my house for 2 WEEKS. They were also supposed to rough patch where they removed the old wall heater and it is sunken in an inch from the rest of the wall with a huge gap around it. My husband had to put tape around it until they come and fix it. This is absolutely ridiculous. I would not recommend using them. They have good prices but that's the only good thing about this company.

Susan L.

10/20/2020

I just recently had my Heater fixed by NextGen. The service was amazing. Josh was my technician and his service was superb. He was very timely, professional, and knowledgeable. He explained everything in detail and was very patient answering all my questions and concerns. He came in with a mask and shoe covers to ensure safety and cleanliness of our house. Thank you for your service Josh!!

Natividado M.

8/26/2019

Charlie Scott did a great job explaining the difference between our old unit and our options. We feel like we were well informed and he answered all of my questions. When he said he can get a crew out first thing Monday morning after our visit on Saturday, I was surprised when Daniel and his team actually did show up first thing in the morning! They completed both heating and AC units the same day and within the time frame he quoted. The team did a great job upgrading the return area and really cleaned up all debris around the unit outside.
After installation I had a few questions and Charlie and Tony were very responsive and answered them immediately. Overall I'm really happy with the service, installation and just as important... having cool air again!! Thank you!

Mariejoy C.

8/26/2018

Our AC had been working off and on for months, and I finally made the decision to replace it, so I started to make appointments with several contractors. Jeff Larson from NexGen came to appraise the work for the AC, and he was great. He explained what needed to be done and the pros and cons of everything. The installers were professional and worked diligently. They also cleaned the areas where they worked very thoroughly afterwards. My family and I are very, very happy with the results from Nexgen, Jeff and his team.

Frank M.

04/10/2023 12:00:00 SA

Jesus G came on time, very professional He did a great job I have used NEXGEn for 5 years and always happy with there work.

Y A.

6/23/2020

It was great dealing with Roger! He was very honest and professional with diagnosing the problem with my AC and offered multiple options with the cost for fixing it. I would trust Nexgen with any future issues with my Air conditioning. Roger was very reliable and trust worthy!

Rebecca C.

5/19/2020

We had a 25 year old AC unit that woke the neighborhood every time it kicked on! It was SO loud. Edward from Nexgen came out to do a service for us, and was very patient while I hemmed and hawed about the repair costs. Edward reaches out to Louis who came and walked us through what a replacement would look like versus a repair. Neither Edward nor Louis were pushy or tried to up sell us. They worked within our budget - they team who clean to do the install were very respectful of our house and my work from home status. We are very happy with the service that was provided!

Angela C.

7/24/2018

Great company with great service; came out to fix our A/C during one of LA's heat waves!

We booked Nexgen's services a week in advance (heat waves = lots of appointments! We couldn't make our first offered time 3 days out, so rescheduled for week after), which was smooth sailing. We got a reminder call two days before which was also helpful!

On to the day - the technician we had, Mark Ocampo, was very friendly and very professional. Showed up on time, took a look, figured out the issue on our malfunctioning A/C room unit and got it fixed in less than an hour (the drain pipe was blocked - probably explaining why the unit was weeping water!). Since he was there, he ran the numbers on our central air and confirmed we looked good, which was really reassuring in these 95F+ days! Definitely didn't have to do that, but he went above and beyond with us.

We really appreciate the customer service and quality of service. Definitely recommended.

Tina H.

09/12/2022 12:00:00 SA

Nexgen is a joke!
Inquired about a new HVAC system and they never got back. I contacted them through their online forum and when I got no response I called and left my information with a lady who answered.
Waited about a week and still no response.
Talk about unreliable at its finest.
I guess they aren't interested in new customers.

Francisco V.

12/06/2019 12:00:00 SA

I had two different crews come to install the AC and wasn't completely satisfied until Rosalio came alone and did an amazing job. This is the guy you want working at your house. Clean, efficient, respectful, and made us feel like he truly cared. It was like if he was working on his own house with pride. Great job! Thank you Rosalio

Bald B.

10/20/2022

Phenomenal guys!!! Patient troubleshooting. No upselling. Methodical and straight forward. Got the job done. Clean, ontime and professional. Thank you Kevin PM and Andrew!

Rubi R.

11/27/2020

In 2018 to November 27,2020 After dealing with this company and taking the pressure from the sales guy like Charlie, Ryan and bullies like Eric who works from the office? And getting super high estimates on other services I wanted. I posted my experiences on Yelp

Ismael the owner contacts me to please remove the comment. He said he would not let this happen again and I would never be overcharged for anything again.Especially for being a repeat customer.

My first experience. Charlie Scott did sell me full AC unit in and a water heater. They never want to repair the unit you have in your house. They immediately want to sell you a new $10.000.00 or higher unit. Charlie will put on a long 2 hour talk show on ,tell you he will call the owner Ismael up right in front of you. Just throw a number at him He will talk away and tell you what you want to hear and how very bad your existing unit is. Just a typical car sales guy, but worse. If you complain and tell them that you don't need the whole unit? They sick another tougher sales guy on you. To tell you all the bad things wrong with your unit. That guy won't even come out to see the unit!! He just goes off the last guys notes! I was not happy with all they made me go through. So I posted my experience on Yelp as I first mentioned. So Ismael the owner called me! personally, asked me to please remove that post. He called several times!! He said they would help me with whatever I needed in the future and not OVER charge me.They'd be more reasonable because I was a repeat customer. Call him PERSONALLY whenever i needed something again. He said his employees needed there jobs and my Yelp comments is not going to help them. Unbelievable what people say now days!! Well I trusted him. So I removed the comment on Yelp. Last week I called Ismael to let him know I needed a gas line installed. A very simple no hassle job. I research it. Clemente ,there sales guy came out and started to say the job is bigger then what it really is. Here we go again!!. He tells me it's going to be pretty pricey if they do it a certain way. I told him!! How the job was supposed to be done !! so why would it be that pricey? He called a coworker to confirm if I was right. That other coworker said... yes I was. So Clemente said ok it will be 2500.00!! For a gas line!! I asked him. Why so much?!! He said he had to charge that much because of the dry wall. Lol!! what dry wall?!!! Then he said because of all there overhead!! Oh no no!! That was not a good excuse to overcharge people. He didn't even try to see if he could get a better price.but those excuses are not good sales pitches at all! I was not happy that this sales guy was trying to RIP me off again!! After everything I'd gone through then trusting them again!!!! With everything going on today? you would think companies that do this to people would bring it down a notch AND STOP TRYING TO RIP PEOPLE OFF!! This company can careless! Well they did give me a small discount after I posed another negative complaints on Yelp the other day. But the price was still too high. They still tried to get me with that high estimate first!!. So no way!! would I have them do anything for me again!! They tried to rip me off regardless!! Ismael said I would not have this bad experience happen again.
Be real care with this company and there sales guys!! And remember they have very little knowledge of the service you need. I had to tell Clemente the sales guy? how the Job needed to be done!! They are ONLY THERE to make a very overpriced sale!! YOU CAN SMELL THERE RIP OFF ODER REAL QUICK. I do not recommend this company. And Ismael is no better then his sales guys. They play too many gauging games!! And waste your time.

Mas Z.

8/16/2022

WARNING! We recently got a quote from NextGen regarding a simple valve exchange for our shower only to receive a ridiculously HIGH quote of over $2,000! The technician went on about how he had to damage 3 rooms worth of walls, redo drywall, paint, all this plumbing, etc etc and it would cost $2,130 all to change a valve on a shower when we already had the part ourselves from the manufacturer. Other places quoted us $189 - 350 and we got a PRISTINE job done for $189.

Ask yourselves, do you think something is off when another company comes and does a PRISTINE (hint hint) job for $189 when this company was trying to charge $2,130??? The two other plumbers we contacted were in the $300 range. So tell me why we should pay $88 for this quote from NextGen? It's straight up wrong and unethical for a company that claims to be honest.

Obviously, we did not go with this absurd price gouged quote, but were still charged $88 for the visit. Take this as a WARNING! NextGen will show up, give you a totally unfair and BS quote while trying to coerce you into ripping your whole house open, only to force you to pay them for their asinine quote. They straight up just stole $88 from us.

$189 vs $2,130 and without ripping up 3 rooms, drywall, paint, etc etc our shower works perfectly because we dis NOT use NextGen.

I see there's a GM who responds to some Yelp reviews so I hope he sees this. And no, Bill, you won't find my Yelp name in your system because I'm not dumb enough to put my real name on Yelp. I'm more than happy to speak with you though about this experience though and I would appreciate your explanation as to why you deserve to take $88 from us for nothing. Until then, Yelpers and everyone else should be aware of how NextGen operates, and if they are in need of a PRISTINE plumbing job then I'd suggest they look elsewhere.

Salvador N.

5/25/2021

Carlos Acevedo sold me on becoming a NexGen member and I am thrilled with my decision. As a new home owner, I've dealt with several people at NexGen now. Everyone at NexGen is top notch, but Carlos is my go-to. He has great attention to detail, shoots straight, and tells you the facts whether you want to hear it or not. Carlos is also a very personable and pleasant guy to have in your home. I definitely recommend NexGen, especially Carlos.

Justine Y.

5/21/2018

This company is amazing! Starting with Brian giving an affordable rate and time to get our air conditioned installed. He worked with us and gave us all the information we needed and more. Within the same day he had the AC installed. He had a great team come out Anthony, Arnoldo and Caesar. Hard workers and they finished within half a day. This has been a great experience, now we know who to go to in Southern California! THe AC works great and is keeping me cool just in time for summer.

Alicia S.

09/08/2019 12:00:00 SA

Great service , very satisfied , the price was better than any other place , Andy explained everything , and did a terrific job , thank you

Sarah E.

6/27/2022

Manuel Martinez arrived 10 minutes ahead of the estimated time window to remove some tinsel door string from our son's birthday party that had gotten sucked into our whole house fan and wrapped around the blades. He was courteous and professional, quickly removed the tinsel, and left our home just as he found it! And he was kind enough to do it pro bono! Wow, that was so nice!! Thank you!!!!

Mike F.

11/20/2020

Jay Magana was on time, polite and had a great sense of humor. He was very thorough diagnosing my heater issue and fixed it explaining how and why he was doing what he did. He then told me what the readings should be for heat on the heater box and amps on the blower fan motor with his electronic meters. He switched the heater on and the numbers were like he said they should be. I will use him for all heat and cooling needs and refer his name to others that need a technician. I am so happy with job he performed.

Eddie T.

5/20/2023

Kevin, R provided fast service, very professional, very friendly, clean repaired. My concern very quickly will recommend using this company and definitely recommend request and Kevin are.

Kristy P.

05/11/2021 12:00:00 SA

They did an excellent job. We were previously in a contract with another company and they backed out on us. NexGen took on our house knowing that there was no attic and slab floors. The job was a tough one. The guys were very professional, always on time. The project ran one day over, but considering that they ran into an electrical issue, it was not their fault. I would recommend this company to any one looking for a mini split level. A great group of people.

Becky W.

9/26/2020

This is the second time I have used Nexgen air and once again they were very responsive and put the fact my air wasn't working into consideration to make a next day appointment with the upcoming heat wave. Kevin called early which was appreciated. It went very well and I also got my questions answered as well as an education in the process.

Elizabeth S.

1/17/2020

Great after install service. We purchased a furnace, air conditioner and water heater a few months ago. Jesus and his coworker came out when we weren't getting hot water to our back bathrooms. He was diligent in testing everything and answering my questions. Quick scheduling too. Thankfully the actual water heater works great.

Lannie N.

05/01/2023 12:00:00 SA

Josh did a great job with capping a gas corroded galvanized pipe which to an old fire pit. He was quick and efficient. We appreciate that he checked our water heater and gas appliances when he is done.

Joe V.

7/27/2021

We had an awesome experience with NexGen HVAC and Plumbing. From placing our service call with customer service to the technician Roger C.. Not only did he repair our system in a timely manner but he also made recommendations to make our system more efficient. We will definitely recommend this company to our friends and family.

Geoffrey B.

03/06/2020 12:00:00 SA

We had Nexgen come out to Maintenance our Heater and Air Conditioner our technician was Roger He was very professional and informative
Roger took care of checking out both units and installing the air filter. I would highly recommend Nexgen! Thank you Roger for your Professionalism!

Joshua P.

7/13/2023

Scheduling was a breeze. They were able to accommodate the day that I was available and gave good notifications of my upcoming appointment.

Needed my AC serviced and looked at since I have a new home. Roger is THE man! He took his time to look over my system and give recommendations with all of it documented through photos, answered all of my questions, and provided excellent service. He provided a couple solutions for me based on my system, and was able to provide the service same day. Highly recommended!

Cindy S.

1/26/2022

I want to start off by saying thank you to the guys that where by Bank of America today in Tustin and Lincoln I'm sure you guys where on your way to lunch I appreciate you guys so much I was making a deposit at the bank and they seen how a homeless guy was in the garage and they took out of there time to wait till I made my deposits you guys are the best I was not able to get all there names but you guys are the best.... If anyone can ask who was by the bank today I would appreciate it and if I can get all their names thanks so much

Joe L.

6/25/2022

8 repair attempts and 8 days of missing work because of my new Nexgen Airconditioning unit and it still does not work! Getting the run around from all Nexgen staff. I want my unit removed and refunded. I want to be compensated for my time off work, my utilities bills that have spiked due to this faulty unit, my time wasted making phone call after phone call, etc. this is the worst company ever. Very incompetent, dishonest, compulsive liars.

Alex R.

8/19/2023

Our water heater died this week. We called NexGen and David de la Rosa showed up the same day ready to solve the problem. He showed us the different options that the company offers. This morning the installer crew showed up. Chino, Ralph and David installed a new tankless water heater. They walked me though the entire install process and before they left they made sure everything was working properly. They did a fantastic job! Thank you guys! We couldn't be happier with the results.

Leo S.

8/13/2021

Michael Gonzales came on an after hour call and was very much professional straight forward and honest. It was a quick fix. I will recommend this Nexgen company any time. Ps. Change your filters people

Jennifer R.

6/16/2021

This was my second time using NexGen for a major HVAC job this year. A few months ago, I replaced my ducts in the attic. This time, I replaced one of my a/c and furnace systems. It was a lot of work (in a hot attic)! A HUGE Thank You to Ruben, for working out the deal and dealing with my questions, and Juan Sr. and his partner, Juan, for the amazing install! They are so polite, kind, and do a really clean job. I highly recommend this hard-working team! I am so happy to have a more efficient A/C system. Thank you NexGen!

Tute C.

9/23/2019

Great and efficient service. The technicians were very friendly and helpful. They answered all my questions and provided some tips to help me keep my unit running properly. Highly recommend them!

Mohamed H.

05/11/2023 12:00:00 SA

I will start with my A/C job where it started by calling Nexgen, and I had Randy come in and give me an estimate. He was easy to deal with and explained to me the entire job. I requested a full overhaul of the entire HVAC and heating system. His entire crew was very respectful of the house, and the job was done as promised. He would answer anytime I called about an issue, even if it was related to other work done by Nex Gen. I would highly recommend dealing and asking for Randy. You will be pleased, and you would feel as if you're being dealt with as if he's the owner, wanting to help and just get the customer happy. Five star customer service.
NOW FOR THE PLUMBING DEPARTMENT. I WOULD GIVE THEM ONE STAR. They couldn't fix my two kitchen faucets leaks even after I ordered the manufacturer parts from Kohler. When I requested them to come back, right off the bat, they said it's because the faucet entirely needs to be replaced. That wasn't the case when they said that replacing the cartridge and o ring the faucet will be as good as new again. Find other PLUMBING services other than Nexgen.

Chris C.

09/08/2018 12:00:00 SA

I have to say the customer service is wonderful we had some issues with the sales man George and the unit however after making a call speaking with the owner they made it right. Congrats to Nexgen for having such great customer service and helping us. If you need a complete unit installed this is the company you need.

Ryan T.

01/04/2019 12:00:00 SA

Seriously, if you're having issues, call Joe at NexGen Air. We had zoning installed with 3 Nest Thermostats. We had cycling problems with the furnace and serious air flow issues even though we had all new ducting installed on the upper level. I had 3 people come out and give quotes. None of them really gave me a quote as they didn't have a solution. NexGen was on a list of 3 companies Nest gave me to call. I called them Thursday and they were there Friday morning. The problem ended up being that Nests need external power as they suck up power. Once he installed the external power, rewired the system and modified the dampers to get proper airflow, the system is working like a champ! We really appreciate Joe as he was knowledgable about the problem and fixed it right away! We've been having this problem for a little while and it is a big relief.
Thank you Nexgen Air!

Sonia R.

08/07/2020 12:00:00 SA

Cannot thank Roger enough! He definitely is your ideal AC guy, was thural, knowledgeable and most important respectful. Nexgen he is a great representation of your company.

p.s Roger thank you for showing up with a mask and keeping it on.

Lubos D.

7/20/2019

NexGen/Chris. Our AC stopped working, it was getting hot in the house... Called companies for estimates, appointments, all were busy. Only NexGen offered to come same day.
Chris did amazing job of troubleshooting, fixed wiring. Professional, clean (covered boots before entering house), provided advice on the existing HVAC unit.
Thank You Chris on the job excellently done!
We know who to call now, in the case of emergency, repair, maintenance.

Steve D.

8/18/2022

Do not let their salesman talk you into an ac system using their nexgen branded equipment which is Amana/Goodman. It is poorly constructed and very loud! They have been to the house many times to try and correct this and everytime the compressor returns to a grinder/blender sounding piece of equipment within 24 hours that we must hear throughout the house and now management won't call us back! Beware.

Maha K.

8/16/2023

I have a great experience with this company, specifically Alfonso who was really good in diagnosing the problem , checking what's wrong and helping to give suggestions to fix it

Elysse T.

7/18/2021

NexGen contacted us immediately after reading my first review. Their senior leadership called apologizing for all the mishaps and committed to fixing everything.

It took a couple weeks, but they fixed everything and redid the entire job. They installed new wooden floors and carpet where there were damages. They moved the vents to areas that were less noticeable and had less foot traffic. They covered up the holes and repainted our walls. While this entire process caused so much inconvenience for my family, I'm happy they made it right in the end.

If you do decide to go with NexGen, please make sure they assign a good team- one that has your best interest at heart and pays close attention to detail. The first team we worked with only cared about getting the job done quickly and messed up the job and our house!!!

NexGen sent a new team to do the job RIGHT. If only they sent them the first time around then all of this could have been avoided. Cory, Francisco and Fidel were excellent in every step of the process. They were extremely knowledgeable, communicative, kind, and most importantly - delivered top quality work. Cory was so great in coordinating all of the work and making sure it was done timely, efficiently, and to our liking. I'm not sure if they allow you to request technicians, but if you can I would HIGHLY recommend you request Francisco and Fidel.

A... M.

06/11/2023 12:00:00 SA

I am very happy I contacted this company to solve a heating issue at my rental property in Rancho Palos Verdes other companies have not been able to resolve. The technician who came out was Jason and he was wonderful. The problem is intermittent, but he was willing to come back to trouble shoot the problem to get the bottom of it. He is very honest and tells you when things don't need to be fixed, does not overcharge. This company was referred to me and I couldn't be happier.

Jay K.

3/20/2019

Joel Chavarri from NexGen came by our house to do the one year service on our new AC system. Very thorough inspection for a system that is only 1 year old. He changed filters checked temps inspected the attic and check the condenser unit. It took quite a bit of time for a free service. I was very surprised. Joel did a great job.

Nexgen in general has done a great job so far!

Troy B.

2/21/2023

Upon returning from vacation my thermostat and furnace was not working and I was in need of a professional. Nexgen installed my AC about 5 years ago and it has been amazing up until today
Art Ramos came out within 3 hours and was able to trouble shoot my issue... he ran back to get the part and had me running in a jif before the business day was over. Art was very friendly and professional. He confirmed my unit was under warranty literally saved the day... this guy needs a cape.
I forgot they do plumbing too so I will
Be calling them back for any future hvac /plumbing needs.
Thanks again Art!

Gabrielle H.

9/25/2019

Our air conditioning went out on Sunday. We called to have someone come fix it. They let me know they had someone at another job right now and once they were done they would be able to come to my house. This was at 1:30pm. They said that it would probably be between 5-6pm. About 15 minutes later they said the guy had finished the job and was 10 minutes away from my house! The guy figured out the issue and had it fixed in 30 minutes! They were so amazing!! The lady I initially spoke with also called me back to make sure everything had gone smoothly!! Definitely recommend for air conditioning needs!!!

Drew P.

01/03/2019 12:00:00 SA

I used Nexgen last month and said I would definitely call them again if needed and I did. A decades old heater went out and it was finally time for a replacement. Jeff Larson showed-up and confirmed my assessment. Jeff quoted a great price and the installation was done the next day. Jeff and his crew did a great job with the installation and I am extremely happy with the new heater. They cleaned-up after the job was over and left the place immaculate. I can't recommend Nexgen enough and was impressed with how professionally Jeff Larson and the office staff handled the entire project. Bravo Jeff & Nexgen!

Maximus M.

11/22/2022

Thank you Tyler for saving the day & fixing my plumbing problems. Everything is working great now!

Alissa G.

2/20/2023

I meant to do a review a while ago but kept forgetting
But when my friend asked me if I knew a good company
I didn't hesitate to recommend Nexgen
From my own experience I can say enough good things
Benny came out on time and he was so helpful, patient and professional
Benny explained everything so I could understand
I would recommend Nexgen to anyone
They are a top notch company
Thank you Benny you were great and sorry for the late review

Sam S.

09/08/2017 12:00:00 SA

So we finally replaced our air conditioning system with a new Trane XR and I am very satisfied with the service that NexGen provided. From beginning to end NexGen kept their promises unlike another competitor that I had used and currently do use for my bi-yearly service. The company not only made a same day consultation which is very rare but they kept their word on every step of the way with the time and days that the installation was to be completed.
As a realtor I know that time is a factor and
NexGen delivered to my standards which speaks volume for this company that they stick to their word. Not only will I cancel my yearly service with the other competitor but I will now sign up with NexGen to perform my yearly service on the new system they had installed. The employees that work for the company are very professional and very detailed in the job they complete. NexGen you went above and beyond with quality work as well as sticking to you're word and for me that integrity goes a long way. Couldn't be more happier with the service and professionalism that you're company provided!!!

Bobby C.

06/12/2019 12:00:00 SA

Had some issues with air condition. Roger at NexGen serviced my call. Was on time, very helpful and further educated me on things I needed to do to keep the unit working well.

Problem was fixed, happy with the service!

David W.

4/14/2023

Our tankless water heating sytem needed flush/descaling. Jason arrived on time, was polite and accomplished the task in a professional manner. Would use again.

Chris N.

8/15/2022

I called in to get my AC unit diagnosed as there were issues with cooling to a number of rooms in my home. I requested the technician call before arrival which is not part of their regular procedure as they send a confirmation email/text and call you to confirm the appointment the day of. Roger Cuadra was very prompt on his call and arrived early to the appointment time which I very much appreciated. He offered to wear covers for his shoes upon entering my home. Overall, Roger explained the issue to me very thoroughly and we were able to come to some solution. Roger was very friendly and knowledgeable. I will be doing business with NexGen in future and I would highly recommend them.

Syed M.

12/01/2020 12:00:00 SA

We had an issue with our furnace and my home warranty had ran out. We found Nexgen online and contacted them to come check it out. They sent out Marcus the same day and he was very helpful. He did the troubleshooting on our furnace and resolved the problem. He was very courteous, respectful and a stand up man. We highly recommend Nexgen and Marcus!

Jeff C.

8/21/2020

After several calls to other HVAC companies, we were able to set a very quick appointment with Nexgen AC out of Anaheim. We were pleasantly surprised that they had an appointment only 3 days out in this very hot and humid Southern California heat wave in the dead of August. Over the phone, we explained to them that our AC unit would turn on, cool but not stop running. Nexgen quoted me $88 for a diagnostic check and said they would credit me that amount if did the work through them. Most other HVAC companies I called said they would not credit the diagnostic fee. When our service technician, Steve Arias came over, he did a few tests and identified the problem, a bad or stuck relay. He said the control board would need to be replaced. Unfortunately, it needed to be ordered and could not be installed the same day. Good news is that we could still run the AC but just manually shut it off by literally pulling the plug. Steve didn't pressure us and said we could call him in 1-2 weeks if we decided to have them do the work and he'd waive the diagnostic fee.

Christian R.

03/06/2021 12:00:00 SA

Highly recommend NEXGEN & there unique team Brenie & Mark very professional, knowledgeable, work smart and very reliable. These two staff members go above and beyond. I got my new AC system or unit installed for years to come and trust the NEXGEN staff on their installation, and they even upgraded my thermostat, and installed it on the second floor exactly where I wanted. These guys deserve employee of the month and bonuses. Thanks again and hope to do more business in the future NEXGEN...

Guillermo B.

08/12/2023 12:00:00 SA

Art R was the tech that came out, professional, knowledgeable & got the job done.
Gave me a few pointers as well, great value in my opinion.

Hopefully I don't need a service anytime soon but if I do, I'll definetly go with NexGen.

Jackson S.

6/30/2016

I worked with Chris Sheffer in purchasing the replacement unit. He sold me a unit that was right for the size of our house and matched with the furnace which is fine and doesn't need to be replaced. I had interviewed other companies who wanted to sell me a more powerful unit that really is not needed for a house this size. The installation was a bit challenging because the old unit was on the roof and I wanted the replacement on the ground. The roof mounted unit over the 18 years it was up there caused a lot of problems with the roof. Also, the house has open beam ceilings. Most of the installation was done in one day but they had to come back later and finish a couple of things. We were able to use the new system on the first day. The only thing I was not that happy about was I had let it be known from the beginning that I would be getting a permit. Everything was fine when the inspector came except he wanted to see a HERS report. I had to call Nexgen and let them know so they could get someone over here to do what was needed to be done to do the report. If I had known a HERS report was needed I would have made sure that was done before the inspector came. The system passed with flying colors and Nexgen emailed the HERS report to the inspector and he approved without having to come back. Overall, I'm pleased and would recommend them.

Stephen J.

8/20/2020

Nexgen responded after I was almost ripped off by Pure Air who quoted a price of several thousand dollars. Max Lopez the Nexgen technician fixed my problem within minutes for a couple of hundred bucks. I highly recommend Max and Nexgen.

Steve S.

5/26/2018

Had Jeff Larson service my unit. Extremely thorough and professional. He made a multitude of recommendations and I will be trusting this company for my yearly schedule. Definitely one of the most reputable trades companies I've ever dealt with. Top notch!

Justin V.

06/10/2023 12:00:00 SA

I needed my older air conditioning unit inspected and serviced. I researched some local companies and decided go with NexGen. The technician (Patrick H.) showed up on time and got right to work. After the inspection Patrick cleaned the coils and determined the unit was in good working condition and didn't need anything.

I am very happy to have called NexGen and will most definitely be calling them for any of my A/C concerns in the future.

I appreciate the no BS approach, no attempt at an upsell, and no unnecessary work performed.

My total cost for the 1 hour spent on the inspection was free of charge.

Thank you NexGen (Patrick)!!

Patricia S.

11/21/2015

When I built my home in the 1990's beach cities didn't need air conditioning. After sweltering the last two years we decided to upgrade and the deal we received from the NexGen guys was competitive. Cut the deal on Sunday, the crew arrived promptly on Monday and two new furnaces, two new air conditioners, all of the registers where upgraded, and the ducting was replaced by Tuesday night. Juan, Ishmael, and Raymond answered my questions and were very professional. I recommend these guys!

Blanca V.

7/15/2020

2nd update...
Mr. Ismael personally reached out to me yesterday and assured me he would take care of us. He was able to arranged for 2 gentlemen to come out today and finish the job. I can honestly say we were definitely taken care of today. I can't remember the names of the 2 gentlemen who came out today but they did an outstanding job. One happy customer.

Update...
We are still experiencing airflow issues in one of our bedrooms (the one we originally had issues with). Upon calling and having another technician come out to check why the problem was still there, we found out the job was half way done...WTH! We paid a little over $3100.00 (up front/cash), I would have thought they did the job correctly. This is B.S, I just called to speak to the owner Ismael and he's not available...go figure.

R. A.

04/11/2023 12:00:00 SA

Jason came out to help out with a clogged toilet (hosted a dinner party seems like someone mistakenly tossed paper towels in the toilet). Jason was quick and super helpful! Was able to ask him other plumbing questions as he was very knowledgeable in the subject. Would totally recommend this company and Jason as I received amazing same day service!

Polly P.

12/30/2020

NexGen is the way to go. We had a broken fuse and called them late one afternoon and they had someone over the next morning! Edward was our technician and he was very nice. They explained what went wrong, fixed it in less than thirty minutes. They are super efficient and careful. They also wore booties and face masks which is considerate during these unprecedented times. I can't see us ever using another company for our hvac needs!

John R.

1/20/2023

Very responsive from initial call to finish. Pricing is very competitive. The commitment to the appointment time was spot on with appropriate updates. My Service man Roger was pleasant and on time. He set right to work and got the job done. You can tell that he is very knowledgeable and loves his work.

Philip M.

6/16/2016

I am so impressed with Nexgen! What an incredible job they did at our home replacing the
air conditioner, furnace and ducting. We got a terrific price making us feel initially that maybe it was too good to be true. It turned out to be more than we had hoped for. We had two crews come to our home, the first on the late afternoon prior to installation to deliver the new equipment and take measurements. That crew led by Diego was amazingly professional and courteous.

The following morning beginning at about 9 A.M. , after the abatement people had done their job, Jose arrived with his crew to do the installation. These guys work hard! They did a terrific job installing our new 4 ton air conditioner and furnace. They were so respectful of us and our privacy. They always asked whether they could enter a room. We were not taken for granted. They were always ready to explain what they were doing and were determined to make sure we were totally satisfied. They cleaned up after ward, even moving items in our garage back to their original spots.

Jose spent time showing us how to use the new thermostat and we were so impressed with the quality of the air flow into our home. This is a great company! They believe in customer service and they back that up with excellent service. This was a big investment for us. We are thrilled that we found Nexgen to do the job. Thanks Jose, Diego and all the crew. You guys are fantastic professionals. You made us very happy. Thank you.

Heidi N.

12/13/2021

Ruben was super helpful and very informative. Great service! I will be exclusively using NexGen in the future for my central heating maintenance.

Al F.

12/11/2020 12:00:00 SA

Great company
Very professional from sales (Ryan) ,management, crews
They came I told them what I'm planning to do which was to replace and relocate our heater no AC

They did this work in two working days
Clean
Professional
On time
Reasonable price
They behave like a big organization
Keep up the good work
Al

Anthony B.

2/21/2023

Great service! Patrick fjust came out to inspect and clean our old HVAC system. He was professional and took his time to make sure the system was working properly. Never tried to upset, and was honest and upfront about the health of the system and possible next steps. Highly recommend NEXGEN and Patrick

Special Agent B.

3/22/2023

Felipe and Camron just left after servicing my 2 year old Nexgen AC/Heater unit.
We had roofing done a couple of months ago and there was quite a bit of debris ad dirt, all of which they cleaned. They also took care of the blower fan blades, drain pan and basically restored the unit to first install status.
I was sent 20 pics with before and after pictures as soon as they left.
Felipe had a few suggestions to increase the efficiency of the unit overall and emailed me a quote.
There was no hard sales pitch, just a few pointers with good info.
I'm really happy that I picked NexGen - a really professional company.

Sudeep P.

12/19/2022

Rescheduled on me multiple times. Unresponsive. Quote to repipe a sewer line was 3 times their competitor.

Dr A.

12/03/2018 12:00:00 SA

Jeff was the service person who came out to my house today. Very professional and knowledgeable man. He arrived on time, let me know what needed to be done. He even cleaned up any mess he made, which is very nice as other companies in the past wouldn't care if they made a mess. Thank you for an awesome job Jeff.

Karla S.

8/13/2019

Our technician George, was wonderful! He walked in and wore shoe protectors which was so courteous. He explained everything clearly and made sure we had no questions left. We will definitely recommend this company to our family and friends. Glad to have found them and will continue to do business should the need arise.

Stefanie B.

11/05/2020 12:00:00 SA

After going through countless plumbers and a neighbor recommendation, I'm glad I contacted NexGen. From replacing our AC/Furnace to plumbing issues, they've taken care of everything and at reasonable prices, too. Their level of professionalism is next level and they walk you through every step of the process to make sure you understand what they're doing. Andres S. has made several trips for various plumbing jobs and has always been professional, thorough with his work and extremely courteous. They take extra safety precautions in this COVID environment wearing masks and gloves, social distancing wherever possible, etc. They are definitely our go-to for any of our home maintenance needs.

Jimbob B.

03/11/2022 12:00:00 SA

This company demands a credit or debt card number before even scheduling an estimate inspection RED FLAG. Especially with the hackers targeting companies to get card numbers and information. Not saying they will charge anything; it is merely a horrible policy. They could get the card number after the estimate and before work begaibns like 99.999 percent of legitimate companies.

Flavia M.

10/14/2020

Techs Chris and Tim were super knowledgeable, polite and careful with my home, also very clean. They were on time, wore booties and facemasks. They took the time to explain what they found and made recommendations. Great job and very trustworthy.
I would recommend and I will use again. Thanks guys.

Preston S.

03/04/2020 12:00:00 SA

Max was on time, fast, and pleasant to work with. I would recommend this company to all. Great job!

Angel S.

6/30/2023

Honestly...so impressed with NexGen customer service! I called at 3:30p today and my unit is already fixed. It's 5:03p.

Kimberly, who took my call was super helpful and really tried to get me in today as I mentioned to her that I wasn't going to be home for the next week.

Next thing I knew, Carlos, the technician was at my door. He was very thorough and explained his process right from the jump. He was so helpful! I am so happy I called nexGen and got my ac serviced, especially since it's starting to heat up in Corona.

Grace L.

4/17/2019

This company's customer service is off the charts. I've interacted with many HVAC companies before but rarely do the technicians leave a positive impression. Every single person I've interacted with has been extremely knowledgeable, courteous and service minded. From George (Ramirez) who can help figure out the best and creative design approaches for your specific situation to Mark (Ocampo) who knows the ins and outs of keeping your HVAC unit in tip top shape to even Jessica in scheduling - I am beyond impressed with every single touch point I've had with the company.

I even signed up for their annual protection plan and am confident that I've finally found a trustworthy vendor to help with all our heating and cooling needs. Love love this company!!!

Linn N.

5/25/2023

Another excellent A/C tune-up of my Trane system NexGen installed 6 years ago. Complete system checked with all A/C and heating components operating within factory specifications.
Edward called ahead and arrived within the appointment time frame. He was highly professional and knowledgeable about the system. Appointment took about 1 1/2 hours. NexGen provided me a new filter for the next time I needed to change it.
NexGen has provided excellent installation and service for the past six years. I plan to continue with them in the future.

Timothy S.

11/14/2020

Ruben did a phenomenal job inspecting some concerns we had at our home. He took excellent safety precautions, was extremely detailed, and took the time to explain all his findings to us. I'm addition, he ensured to answer all of our questions thoroughly. Safety was clearly his number 1 priority and we were truly appreciative!

JoJo A.

6/27/2023

This is my first review for this company, but my family has been working with NexGen for several years. The visit we had this time was a HVAC tuneup just to make sure the AC and Heater NexGen installed couple years ago was working properly. We also had a concern about the corroded insulation tape on the AC unit outside. Joseph Jimenez was the technician assigned to us and we were pleased with his professionalism and friendliness. He showed up on time and thoroughly explained his findings after he did his inspection. He resealed the corroded insulation. Failed to take a before pic, but we're happy to show the after. We really didn't anticipate any issues with our unit because NexGen has been excellent with their installations. They don't do shoddy work. We will use them again!

Irene N.

10/05/2020 12:00:00 SA

My husband and I called due to a plumbing emergency with our shower. Nexgen were able to help us fix our issue. They were responsive and came out the same day. Our Plumber, Clemente, was knowledgeable and polite when working with us. He took the time to explain what was going on and fixed our plumbing issue. Definitely recommend Nexgen for any plumbing needs.

Marlene D.

8/31/2022

We just had our a/c and a new heater installed. The service we received was wonderful from Arnold who came out to look at our a/c to Gabriel who came and explained all of our options to the three installers who came and worked so hard to get everything installed so that we would be able to enjoy the air during this extreme heat wave. Everyone was so professional and so courteous. We couldn't be more pleased. I highly recommend NexGen to everyone.

Kristine H.

9/29/2017

I am always skeptical of vendors in home advertisement ads but in this case, it was a great experience. I scheduled 3 vendors for quotes for my in laws whose ac unit had not been functioning for about 5 years. Their unit was probably 25+ years old. I called NexGen on a Saturday morning and luck would have it that they sent out Charlie to come give us an estimate that morning. Charlie arrived within 45 minutes to an hour from my call which was great. He took a look around and while he is a sales guy, I found him to be very friendly. The estimate was upfront and we were able to do a little negotiating - I wasn't comfortable with being one and done with a vendor and I always like to do my due diligence but Charlie reached the owner by phone which was awesome and approved the deal. The owner set up a crew to come by 3 hours later to dismantle and take away the old unit. Talk about fast service done right. The install crew (Raul and Edgar) was scheduled for the next week on Tuesday. They showed up on time and did a fabulous job. For a vendor to hit all the marks on price, quality, service, cleanliness and professionalism is hard to come by these days. My in laws were happy and I was happy they weren't taken advantage of and best of all they have a new unit to cool them for the next heat wave. If I had any constructive feedback, it would be that I didn't like the fact that the office tried running the credit card for the balance when it wasn't authorized. We only authorized the $500 deposit - and was planning to pay the balance with a check. But again, it didn't deter me from giving NexGen and their crew a 5 star review. I would recommend them!

Murphy D.

8/28/2016

Brian was great for working out the details of my new HVAC. My old system was the original system. It was no longer worth running due to noise and energy usage. Brian explained what configurations i could combine to meet my space requirements for the condenser, which was limited, yet keep the quieter variable speed furnace. I have solar so could handle the lesser efficiency on the condenser. Jose and the install team were great as well. Clean and efficient. Total replacement of the system done within 6.5 hours. Love the wifi thermostat for vacations when you forget to adjust the thermostat. Oh super quiet compared to original system. i would highly recommend this company.

Jessica C.

9/21/2020

Roger did a fantastic job - thorough and explaining everything as he was doing it. Thank you!

Lisa M.

06/02/2023 12:00:00 SA

Julio Cesar came out to look at my toilet and dishwasher and did an amazing job! He was friendly, knowledgeable, and efficient, would highly recommend!!

Matthew S.

08/07/2021 12:00:00 SA

I called Nexgen for a tune up and Pablo is the man, he caught some issues with my ac that would of been some expensive repairs if they had been left to just go out. He is friendly and helpful didn't try and push anything on me that wasn't needed (which is hugely refreshing) all in all I'll definitely have Nexgen come out and work on any ac problems I have In the future. Always ask for Pablo.

Natalie W.

7/16/2018

My Husband and I rarely write reviews, but we felt it was necessary to give props to NexGen air conditioning, in particular to Jeff Larson the senior technician , for coming out and doing a superb job. He was beyond our expectations of friendliness and expertise. what he told us was not only knowledgeable but explained it in a way that we can understand... Because of this we decided to use his services without further hesitation. Thank you NexGen Air for having people like Jeff Larson on your team to get the job done.

Theresa S.

08/10/2023 12:00:00 SA

Rodrigo came right away and took care of my shower issue in San Clemente. Yay! He was knowledgeable and super friendly. Cleaned up and left no trace of repairs. I would highly recommend NexGen for all of your plumbing needs!

Byron T.

08/01/2022 12:00:00 SA

Tanner is the man! Super professional and knowledgeable. Complete transparency in how he approaches the work so you have no questions about what is going on. He was fast and thorough and he left me with peace of mind my system was running soundly. He gave me other option for plumbing and gas too so it was like he read my mind and my to do list. NexGen is officially on my speed dial for work around my house! Thanks again Tanner!

Vincent M.

05/07/2023 12:00:00 SA

Jesus Installed our water heater by himself and got it done fast. He demonstrated Good communication skills and excellent customer service.
He was very knowledgeable and highly skilled with his craft. He went above and beyond and exceeded our
Excpectations .I will Recommend Jesus to family and friends Anytime without a doubt. He was Awesome!

Dona F.

3/20/2018

We had great experience with Nexgen Air. The company lived up to their promise. From the start, Charlie who is the sales rep came into our house on a Saturday morning to provide us with a quote. Charlie is very knowledgeable about the product. Charlie was thorough about explaining to us about the product that they sell, installation process, how great their company is!
A few days later their crew (Roger's team) came to install the unit. Roger's team is highly professional and knowledgeable about the product. Thanks to Roger he was able to find out that our pipe under the crawl space of our house was leaking. If it wasn't for Roger we would have never found out about this problem. The installation was completed in just day and a half which was truly amazing!
I definitely recommend this company! Charlie and Roger are the best!
I just had a slight problem with the manager about services included in the contract but were resolved right away.
I already recommended their company to a couple of my co-workers. One of my co-workers is going to install their unit upgrade next week. Another co-worker of mine will also call for an estimate.
Thanks Nexgen.

Vincent L.

4/26/2023

Dustin from Nexgen came out to look at our AC unit. Very friendly and professional service. He diagnosed our system and gave us advice options to fix our problems. Definitely recommend Dustin and Nexgen for your Air Conditioning needs.

Elaine P.

5/16/2023

Larry Acuna is the best! He cleared up my P trap in my kitchen sink and everything was done tediously.

Edward Pineda dis NOT disappoint as well. He did HVAC services and maintenance for our AC unit.

I would highly recommend these two guys for any of your needs! They called when they were available earlier than scheduled. They wore shoe covers and cleaned up after themselves. Thanks for a great job!

Sherry M.

6/16/2023

We had a water heater tank leakage and Jacob from NexGen came in fast and fixed the leak and added a gas line drip for us. We are satisfied with the service.

S F.

06/12/2023 12:00:00 SA

Called NexGen for a bathroom sink clog. I normally can handle these issues on my own but was crunched for time. I've had other companies come out when I've been in similar situations and they always have to come back and end up charging me a reduced rate for returns which sucks. JULIO CESAR was our plumber and he was awesome. He made extra sure all was good before he left with a few extra runs when he was not satisfied with the first pass. It sucked to have a clogged drain but Julio Cesar's attitude and friendliness definitely made it better!

Duke S.

2/18/2021

This review is for Gustavo Limon and Robert Ramos. Great great professionals. Gustavo did an amazing job on my heater install. Completely respectful courteous and clean. The install was smooth and quiet was installed in less than 3 hours even with extra work and fabrication. This is my second time using nexgen and am totally happy. Nexgen is only getting bigger and better. In very confident I made a great choice. Much love to the nexgen crews and Robert Ramos for going out of his way to walk me trough the work and explain everything Perfectly. i Should also note this entire transaction was all done in less than 9hours from beginning to end. I literally asked this morning for a heater and am going to bed with a new one. Mind blowing. THANK YOU

John V.

09/09/2021 12:00:00 SA

Shout out to Zach B. for providing excellent gas line replacement services. This organization is experienced and reliable. A great deal of integrity too as they honored their commitments. A good value. Other quotes were much higher. I also want to compliment the crew: Alex's crew did a thorough clean up and Jacob's crew also did a great job as well as Michelle who oversaw the patchwork - she went above and beyond which gave me piece of mind. This property is a VRBO rental and time was of the essence. You will not be sorry; NexGen is reliable, reasonable and performs quality work.

John S.

02/04/2023 12:00:00 SA

NexGen installed a new HVAC system in the summer of 2022. Heat and A/C have worked great since then. Mark and William were excellent installers. They were professional, polite, and thorough. They kept me informed of the installation process and completely cleaned up afterward. When I attempted to give them a tip for their quality work, they declined, stating they were not allowed to accept tips.

Charles M.

11/11/2020 12:00:00 SA

Their technician Marcus Williams came on time and was very detailed with his observations and explained in detail what issues need to be repaired and gave me a few options to work with. Very trustworthy and courteous. I will definitely be using Marcus and this company to do all our HVAC work.

Diana H.

12/13/2021

Thank you, Josh, for your knowledge and expertise in explaining all of the work you did as well as the recommendations needed to our furnace. You went above and beyond the service that I anticipated, and it was also great to meet Ryan as well. Your professionalism and care was top notch!

Sheryl g.

04/04/2023 12:00:00 SA

Called nexgen today to help with a bursted pipe under my kitchen sink. David Del la Rosa came out to save my day as he could see I was already stressed out. He promptly dx the problem and was able to fix it immediately and in a timely matter. He even helped clean up with all the water all over the place which was a great help.
This is why I continue to return to nexgen.

Charles H.

05/07/2020 12:00:00 SA

What an awesome company... Year over year our electricity bills were increasing even with solar. I looked into replacing our 16 year old HVAC systems a couple of times however always held off from committing because it was too expensive. Before I found Nexgen I had a couple of other companies look at our systems. The first quote was with someone I knew and he was really high. The second quote was with Costco who sent out We Care who was even more expensive.

SCE suggested that I have the systems serviced and I called the guy back that I knew and he quoted me $159 per unit. Nexgen quoted much lower. Brian showed up with another gentlemen and cleaned the systems for three hours. When he was done he wrote up five different scenarios for servicing, replacing some of the system or replacing the whole system. The whole sales process was genuine and not pushy or unethical. We discussed the price and agreed on financing which was a great deal because of the amount of months we got at zero percent through the bank Nexgen worked with.

The Nexgen team asked when I wanted the systems installed and I replied it's on your timetable. The systems were installed three days later to give time to pull permits. Omar and another gentleman arrived first followed by Juan and Juan know respectfully as the two Juan's. The experience was great from start to finish. They took extra care to make sure the system was properly installed and that they protected the property. Meaning the placed construction rugs down to protect flooring and carpets. I gave them frozen water bottles to keep them energized and even bought lunch for the crew because it was Cinco de Mayo. You could see that they felt appreciated and went the extra mile to ensure that special touch was given.

If you made it this far in my review and don't go with Nexgen you'd be a fool. I recommend Nexgen a 100% and have told everyone that asked me about my install went, how great of a company they are. Thank you Nexgen team for your professionalism, ease of use and kindness. You have a lifelong customer.

Respectfully,

Charles H

Vanessa C.

8/20/2020

Called Thursday and got an appointment Friday which was great with the heatwave! Roger was our tech and was great! Very thorough and explained everything and was able to fix our air that day!

Jaime N.

4/22/2020

Why can't all companies be like this company? I got a quote for a new AC/ HEAT system on Thursday and the installation was completed by Saturday. They were so nice, clean, professional, and did a superior job. They went above and beyond to make my experience wonderful by doing little extras that they didn't have to. I did not have an existing unit and was quoted 5 days by other companies, but they did it in just two. They worked so hard and had a smile on their face the whole time. I would recommend this company anytime! The owner is very caring as well, I can see why his employees are so happy. Thank you so much Arturo , Marvin, and Jerry!!!

John M.

03/09/2016 12:00:00 SA

This Company did a fantastic job! Jeff Kiefer (Sales Mgr.) was very well informed and delivered on what he promised. He was prompt in responding to our initial phone call.
The installers came the following morning as promised and the crew made up of Raymond, Ifrain, and Pedro were polite, informative, and were very aware of all aspects of the job. They worked excellent together as a Team. They answered all our questions about the AC and Furnace.
They were very clean. They wore booties over their shoes initially and then took their time putting down tarps, plastic to protect our carpeting and flooring..
They did an excellent job! Their cleanup was done to perfection and they made sure no garbage was left on our floors or anywhere on our property.
We recommend this Company to anyone.
Excellent Job!

Heather M.

2/27/2018

My husband and I moved into our house may 2017. The house had no A/C or Heat. It did not even have vents for the 2. We got a quote from another company and it was way out of our budget. They wouldn't even allow us to to do heat or A/C to save some money they said they don't do that and it would have to be done all together not one or the other. Well fast forward to now (February 2018) it's been really cold so we decided to get another quote. My husband seen a commercial on tv for Nexgen air. So before I even called I checked the reviews on google and yelp. I was very surprised by all the positive reviews so I gave them a call for a quote and they had a appointment that day. Gary came out to the house that afternoon and spoke with me. My husband was at work the time of the quote so I discussed it over the phone with him. We were pleased that Gary told me they could do A/C or Heat (which ever one we prefer) to cut the cost in half and always do the other one later. I was really happy he did not just shot me down like the other company. My husband and I were very happy with Gary's quote we knew we were not going to find anything better. I called Gary and told him that we were ready to move forward and we would like to install a full system. Pablo and his crew were at my door 8am Monday morning ready to start (I like the fact they all showed up in company trucks).The crew was very inclusive on letting us know what was being done and where things were going. They just didn't start placing vents and other things without getting our ok first (I really liked that). Pablo and his crew kept my husband and I in the loop of what was going on and what was next. They were all very respectful and professional I trusted them being in my home. I can't believe they got the whole job done in one day!!! Pablo and his crew went above and beyond and exceeded our expectations I give them 5 stars!!!!! My husband, son (2 yrs old) and I are very happy to have heat with this current cold snap we are having and I'm sure it's going to be a hot summer so can't wait to use our new A/C. I forgot what it was like to have central air and heating! Thank you so much Nexgen air you were the perfect choice for the job!

Jee S.

07/04/2023 12:00:00 SA

The technician told me that G22 Gas is $400 per pound, but I charged the gas with $70 through another technician. It's a company that overcharges you, so you should always compare it to other places. And they told me that the A/C unit is $25,000 But I found out that it's $9,000 per air conditioner.. ridiculous!

Martin R.

08/11/2023 12:00:00 SA

Great service! German Bendezu was very friendly and professional!
He communicated all the issues with my hvac system in detail and gave me multiple options and pricing on the spot

Thanks German and nexgen!

Jungwoo L.

12/02/2020 12:00:00 SA

highly recommended! Salvador Salcedo worked hard and solved my problem within an hour. He is a great technician you can rely on. He'd thoroughly explained what's going on and presented with multiple solutions. I definitely would like to come back and work with him next time.

Update: But their accounting department is very annoying if you are considering their financing option. They are working with a loan company for this financing program and the loan company requires proof of purchase from Nexgen. it says

Make purchases with your merchant through your Purchase Window Expiration Date. Simply provide them with your Shopping Pass1 and a valid photo ID. You will be notified when a purchase is made on your account.

So I emailed Nexgen for this step, their response is priceless.

We offer it but do not manage it, it's a bank that holds your loan not Nexgen.

Now, tell me how to active this loan? Nexgen offered this service but not managing.

Gigi Q.

7/18/2020

AMAZING SERVICE!!!!
From Edward - Luis - Albert, nothung but professional service, explained what they were going to do, took pictures of what they found, sat with us to explain and or reccomend.

We have lived in our home for 17years and have had several companies give me BS service & over charge me.

NexGen was open and honest. If you have AC issue you HAVE to conntact them!!!

Ivannie C.

8/25/2020

This review is for their inspection/ quoting process ONLY. They were a bit too expensive for us to go with but they were extremely thorough and professional when they did come out to give us a quote I felt they needed credit for that.

Our technician's name was Chris. First he was timely which we appreciated but also very thorough in his explanations of what was wrong with the system and why. Chris's inspection was about an hour long, that's how thorough this man was. Not only did he inspect our system but he also found a gas leak outside the house we were unaware of. Professional throughout the presentation even with me being in a mood due to another issue outside of his control.

Andrew N.

06/11/2022 12:00:00 SA

Bill, we're you the incredibly rude super who was on the phone with the tech asking us what the cost of living in New Jersey was to justify your ridiculous pricing for a 150$ part?

Trisha A.

3/17/2023

Shower drain was not draining. Called NexGen and they sent Rigo same day. Rigo was very professional and friendly. He explained everything in detail and everything went very smooth. Thank you Rigo!! Highly recommend.

Paul K.

7/14/2023

Our NexGen Technician was very knowledgeable and friendly. We recently noticed our AC was not cooling our home, NexGen was able to quickly troubleshoot and fix the issue, just in time for the hot Southern California summer days. Our Technician also shared a ton of useful information to extend the life of our AC unit and avoid repairs in the future. I highly recommend NexGen for their top notch service.

Effie R.

08/10/2023 12:00:00 SA

We had a leaky faucet in our kitchen so we called NexGen to come check it out. Raymond Varela provided us with great service and answered all our questions. He was quick and provided us a very detailed quote which we greatly appreciated.

Jenny L.

04/12/2022 12:00:00 SA

~UPDATE~

William came and did a thorough inspection of the system personally. He had the full picture from all his techs who had worked on the system and was able to test every part. Pinpointed the actual issue finally and found the (hopefully) permanent solution.

William was very knowledgeable and able to turn this negative experience into a positive one. Much appreciate the swift response, the care for your clients and the help here!

Cindy W.

12/27/2021

What a way to spend the holidays... gas leak!
But what a way to fix the leak! These guys! Absolutely lucked out with this company who are fast, reliable, and dependable.
Called them at 8am, they were able to send a technician out and arrive at 10am.
Clemente was professional and courteous. He was able to assess and fix the problem right away. No more issues with the gas and I'm feeling safe. Thank you thank you.
Highly recommended based on the experience.

Matthew S.

07/02/2019 12:00:00 SA

Highly recommend NexGen for your air conditioning needs! They made the whole process from start to finish easy and efficient and reasonably priced. Ask for Charlie Scott! He was very helpful and straightforward who really quarterbacked this whole process. I hope the owner knows he has a great rep with Charlie and an amazing team who were all courteous and professional! Thank you again NexGen!

Jen E.

03/10/2021 12:00:00 SA

We called because our heater wasn't working. They came out the next day. Sal was great, he was friendly, quick and efficient. He found the issue, was able to fix it and also let us know some things for the future. (We will need to replace it eventually as it's 20 + years old). He gave us some good info and recommendations but didn't over sell and felt like we were well taken care of. We really appreciated the fast response and work since it's gonna be a cold week! Would recommend.

Mia T.

8/14/2020

Ruben showed up on time, was extremely courteous and professional. He took extra precautions for COVID and made sure he fixed our problems while keeping our family safe. He went above and beyond to make sure that everything was fixed and educated us on how to avoid future issues. We are completely satisfied and will definitely let others know to choose Nexgen. Thanks Ruben!

Quin D.

6/13/2023

We had to call a plumber for emergency on the weekend. Unfortunately many of them were either closed or short staffed. Luckily NexGen was able to call a plumber to our home within 2 hours. Our plumber's name is Connor. He was thorough and careful with his work, no cut corners. I appreciate that! He also made extra calls to have certain service done for us in time. He followed up on the work as well. Thank you.

Brandon B.

05/04/2019 12:00:00 SA

I can't say enough about Joel Chavarri. He went the extra mile not only did he service our A/C unit and heater Shoes me thing about the heater and the A/c unit to make them run more efficient he also installed a thermostat in our home and walk me through it step-by-step and when there was a technical problem with her ecobee thermostat he called customer service for us and helped us out THANK YOU JOEL

Catherine N.

12/30/2021

***READ the Entire REViEW***
I am posting a review on behalf of the service provided by Terrance & Jesus. My heat was reestablished after Terrance (Field Supervisor) & Jesus came to fix it. I am hoping that I will not have to call NexGen back out for a third time for the same issue. Terrance was nice and friendly while he guided Jesus though troubleshooting and repairs.

The service was good, they both were friendly. However, I became very uncomfortable with Terrance approach to solicit a 5 star review. I feel a consumer should not be pressured into wanting to write a review and the service tech should not hover over me while I am writing it. I felt super uncomfortable about that and Terrence taking a picture of the review before I can even edited/ post it.

I'm giving a 5 stars because he ask me. Nexgen management please work on your companies aggressive approach. I don't feel safe call this company back for if anything happen to my unit the seem to carry to same aggressive pushy behavior I experienced by thier owner Ismail.

Harry K.

11/13/2019

Palm Desert Location- Desert heat --crazy weather hot- hot- hot our air conditioner was blowing out warm air.. called Nexgen - I requested the soonest availability, they were on time as scheduled. Their technician met me in the early evening, Carter their tech was thorough, he diagnosed the issues explained the problem showed me different options for the service repair. I gave the ok to repair and purchased their monthly warranty for service and parts, within 45 minutes we were back up and running. There word is there bond and Carter was very knowledgeable and provided the options available instead of stating this is the only way to fix the issue we were having. A very honest company and I have referred many of my neighbors to them, I live in a golf community and have no problem referring this company.
H. Kazarian

Linda S.

10/21/2022

AWFUL! DO YOURSELF A FAVOR AND CALL ANOTHER COMPANY! This review is for a plumbing call. Worked with Vinny, a fast talker with an attitude. Feel we were primed for an up-sell and were what I consider to be dishonest. This company took advantage of an elderly couple (92 & 86 yrs) and charged $$$$ without fixing the problem. The problem was a slow draining kitchen sink. After looking at pipes (had a proper clean-out), they said the pipes were old and they didn't want to snake the drain because it could cause damage. Instead, recommended the whole house be re-piped! When told that's not an option, he said they could change some piping/joint at the wall but it would only be a band-aid. I'm sure they knew it wasn't going to help but would pad their bottom line. We assumed the sink would drain after that work but it did not drain any faster than when they arrived. They were leaving as we told them it still isn't draining. The response was, Use less water. They also did not provide a receipt. I had to call the office the next day to have it emailed to me. A relative called a day later to complain about the sink and was told Vinny is on vacation and no one else is available...

Randy L.

5/27/2023

What a great company- started with master technician Anthony advising me on the needs of our home. Decided on a new 3 ton unit to be installed today and couldn't be more impressed with the workmanship. Many thanks to the whole team - David, Leo, Sal, Luis and Henry, who were punctual, courteous and very professional. The system works great and I strongly recommend NexGen for anyone in need of HVAC services.

Louis M.

12/04/2019 12:00:00 SA

I'm hesitant to award any Co 5 stars but I have little to no negative comments about my experience with Nexgen. Quite the opposite. Most impressive was the speed, efficiency and thoroughness of their work. And, they did all they said they would do without being prompted or reminded. Since they installed a\c and heating, including all ductwork in our rental property, that was an important aspect, as well as minimally inconveniencing our tenants. The whole crew worked as a team to complete the project very quickly with little to no dust. The cost was less than other bids and included more benefits. Yes, I would hire them again and refer Nexgen to friends and family.

Regine L.

11/20/2021

Our sink was clogged and the garbage disposal was broken (it has been for awhile). We thought it would be a complicated and expensive repair but when NexGen sent Kevin Richardson he explained what was wrong and also gave us tips on maintaining our sink pipe. He was quick, efficient and honest:)

Mvj M.

2/22/2023

NexGen was very responsive and their rates were reasonable. Robbie was very thorough and professional and provided top- notch service. I was beyond satisfied and you will be too.

Robert M.

05/06/2023 12:00:00 SA

Patrick from NextGen was on time, super friendly, and efficient. My system was evaluated with detailed analysis and pictures provided. I will definitely call NextGen in the future! Thanks Patrick.

Ana D.

4/25/2023

My AC broke down this past weekend. I called NexGen on Sunday, and they sent a Tech on Monday. That's fast services. Tom Ryun Yi was amazing. He did his testing on th AC, gave me a quote, and he came back the next day and fixed the problem. Amazing, sweet person Tom is. I am very pleased and happy with NexGen! Thank you! I would recommend this company!

Gibran E.

12/12/2022 12:00:00 SA

Great service, prompt weekend response. Eddy the service professional diagnosed the problem quickly and explained the problem clearly so I could easily understand the issue and my options for repair.

Nellie V.

4/18/2018

Nexgen installed a replacement heating and ac system for me last year. I want to report how utterly happy I am with the installation and how effective the new system has been in cooling my home. Thank you Nexgen!

Yvonne G.

2/22/2019

I want to give a five-star + to this company!
We found NexGen Air through TV ad. My husband called on the President Day morning. They scheduled for an estimate at same day in the afternoon. Jeff showed up on time, he professionally and quickly checked inside and outside units; patiently explained to us in what was going on. Since this was not our first time estimate so we already had an idea and Budget. after the price negotiations, we got a great deal!!! Thank you Jeff
As a realtor, I'm more looking into the services....
In the next morning before 8am, the tech team Gustavo, Arturo and Pablo came. They were working hard, punctuality, courteous, cleanliness and professionally untill in the end of the day. That was every item and detail well done according to the contract (see attached pictures).
I want to say in here : deal with a big and professional company as NexGen Air. NO hassle!
THANK YOU GUYS AGAIN!

Rj S.

4/24/2023

We had NexGen put in a new air conditioner and furnace about a year ago and from start to finish the experience was amazing. Recently we saw an unwelcomed critter in our air vent. Jason Lopez came out and was so professional. Addressed the situation right away and offered additional cleaning services that I was unaware of. Love this company love their technicians! Can't say enough great things about the customer experience and products.

Marla M.

9/21/2016

Ismael's whole team is fabulous. Jeff gave me a same day quote (on a Sunday!) that was no nonsense, nothing I DIDN'T need, and his information was backed by facts and data. The installation was two days later, only because I couldn't do the next day. The installers we professional (looking and acting), efficient, and answered all my questions. When I called with another question a few days later, they immediately sent someone out to check. Great customer service and I just recommended them to my neighbor!!

Steven W Y.

05/12/2022 12:00:00 SA

Very good communication from the scheduling department. Casey was very skilled and conscientious in doing a better than average job of replacing my 25 year old garbage disposal. On time, great communication and skilled workmanship. I do Feel the price for the job of $601 for a garbage disposal was too high though.

Sue S.

8/19/2019

they were above my expectations,they deserve more than 5 stars, technician was so friendly , courteous, and explained in detail what was wrong in simple terms because i am not technically inclined. I was so surprised when he said we are not going to charge you for the service.
This is the first time in my 30 years when i am so much impressed with timely, honest service. I immediately picked up the phone and called my son in Austin Texas and explained the service and recommended this company but unfortunately they are not in Austin. He read the company's history and explained who started and how fast they branched out only in California and hopes one day they will be in Texas as well.
I will continue using them and recommend to my friends

Ray L.

8/16/2023

Cesar came over to fix a leak. Was polite and prompt and professional. Did an excellent job. Recommend highly.

Cristina D.

1/25/2021

Our representative Roger was knowledgeable, professional, and courteous. He explained the s
HVAC system to us really well and proposed several improvements to make it work better. He wore a mask, gloves, and booties at all times. We are impressed with the level of service offered by Roger and NexGen.

Yulonda R.

08/04/2022 12:00:00 SA

I've always used one plumber that I like, but he didn't get back to me, and my project needed to be taken care of, so I called NexGen.
Casey came out and gave me an estimate, and two days later, my water heater was installed, a new shower head , and he connected my new bathroom faucets.
Casey is polite and hard-working.
Do not hesitate to call; I'm very pleased with this company.
Great Job! Thank you, Casey!

Rose T.

6/15/2022

Had Art and Ryan come to my house today to give an estimate for ac service and I could not be happier. They were on time and very professional as well as gave me several options to fit my needs. You can really tell that they care about their customers. Overall very happy with today's process. They answered all of my questions as well as explained everything in great detail. Highly recommend!!!

Jtaka A.

7/20/2023

We had our water heaters serviced by Raymond. He was meticulous in his work and very professional. He pointed out we didn't have a shut off valve in our home and after listening to his recommendations of the importance of having one, we proceeded with the additional service. This obviously extended our project and our plans for the day, as our water was shut off longer than we expected.

Raymond did verify all our plumbing fixtures were operational once the water was turned on. Very dedicated and detailed.

Overall 4 out 5 stars only because the window got prolonged, but in regards to the job excellent work.

C C.

9/28/2018

This is the best Air conditioning company!!! They were so good with getting me the quickest appointment. Then on the day of the appointment called and was requesting to come early so I was not waiting. Max our A/C tech was very professional and clean. He talked very thoroughly about what he was doing. We have used Nexgen before with our rentals and we're so happy with how professional they were!

Stephen B.

09/09/2016 12:00:00 SA

We had a generally positive experience with NexGen Air and the purchase and installation of a new furnace and air conditioning system, including new air ducts. We dealt with Brian up front. He came to our house and did a thorough inspection of the ducts and furnace. He photographed the ducts so we could see the necessity of asbestos removal by an abatement team. We discussed every factor to determine the size and type of system we wanted/needed installed. The duct system had to be replaced and reconfigured for the size of our 2-story home. We liked how Brian had the authority and discretion to work with us on pricing. We called him a couple times after his initial visit while we were getting estimates from other companies. Brian promptly returned our messages and patiently answered our many questions. His personal attention and flexibility in setting the final cost were huge factors in our decision to choose NexGen. Also, he set up the installation dates quickly and suitable to our convenience.
They were some communication problems that turned out to be minor issues. First, the abatement team was scheduled to arrive at 1 pm the first day. However, they surprised us by showing up at 8:30 am. Fortunately, we were home, but not ready for them to start work. The team had never received the message that our start time was their 2nd job that day, not the 1st. After a few minutes delay, we let them in to start work. They did an expeditious job and were done by noon. I called the office to let them know about the mix-up. Second, the installation team of Simon, Ulysses and Martin, arrived early their 2nd day. We asked the NexGen office for a start time after 8:30, closer to 9 am. The first day was fine at 8:30. The second day was not, at 8:10. During that morning, I felt the team was in a hurry to finish and move on to their next project that same afternoon. They were a bit lax on final clean up and checking to remove all their equipment. Also, they did not have a final invoice nor info on how the last payment was to be made. They said the office would call us later that day. Instead, Simon gave me a one-page written evaluation to fill out immediately and return to him. When we didn't receive a call, we called the next day to find out what happened. The balance had been charged to my credit card, which was fine. However, I thought I would be talking to the installation team on the mechanics of final payment. I had planned to write a check. But, again, no big deal in the long run. To be fair, Simon's team worked hard, and were professional. The installed equipment looked brand new. They were responsive to our adjustments on the placement of the condenser located outside our living room in a flower bed, and on the additional vent in the kitchen. My wife's fluent Spanish was a big help with both the abatement and Simon's teams.
So far, the A/C works like a charm. The Wifi control is a worthwhile addition. We haven't had the HERS testing or the city inspection yet. Over all, great product and price, so we would go with NexGen again. And, we hope they improve their communication skills.

Catherine L.

06/11/2022 12:00:00 SA

First of all, I would like to thank Chris Nanney for the amazing knowledge and support he has given us. We started this relationship with NexGen in April of 2022 when our unit broke. We had Jovan come out, he did an amazing job. Unfortunately our system was old and out of warranty. To maximize the ac and desert living, we opted to replace the whole system. The NexGen crew gave us options and we thought about it a few days and ultimately could not pass up the warranty and services that are available. Chris Nanney gave us peace of mind about the new features of the AC unit, and how close by the office is and to never hesitate to ask questions. We are not local and is amazing to know there is someone looking out for our investments and care as much as we do. We can't wait for the brand new unit!

Thank you again Chris Nanney for the professionalism and knowledge!

A huge shout to Jovan and Omar as well! They took care of our tenants, they were very kind and communicated with us so we were in the loop of what was happening!

I believe we were helped by a crew from this location and another! Both locations deserve an awesome review!

LYDIA A.

10/02/2020 12:00:00 SA

My experience with NEXGENAIR was truly 5 Star! Eddie was courteous, on time & professional.
My NEXGENAIR system is in excellent working order & he even installed an Air Scrubber to help me breathe easier.
I appreciate his care & attention to providing me excellent work! I highly recommend NEXGENAIR.

Frank F.

06/12/2017 12:00:00 SA

It was a pleasure to do business with this company. I called and got a same day appointment and had Air Conditioning the very next day, which was luck but it was great. Charlie was our sales person and he did a great job explaining what we would need and getting us the best price. The workers who installed it where so clean and took the time to cover everything as to not get dust on anything and laid out drop clothes to walk on. I would definitely recommend this company to my friends and family.

Debbie K.

2/14/2019

We are in escrow on our home and through the home inspection they required us to get an HVAC company here to inspect some rust issues. My husband called this morning and George showed up here at 4:30pm the same day we called. George was very professional and took his time to explain and show me everything about the unit. He even explained it again to my husband who was still at work.
He looked at our unit and it turns out it's the original unit from 1978. We need a new heater. George called Jose his manager and they can install a new heater tomorrow. The pricing was awesome. They are a top notch company and I believe the installation will go as smoothly as the service call went. Thank you George & Jose.
I would highly recommend Nexgen.

David C.

10/02/2021 12:00:00 SA

Another 5-stars for NexGen and technician Roger Cuadra, as well as office manager Claudia. I always appreciate that NexGen will keep in contact about your yearly maintenance without being pushy and Claudia is great. Roger was punctual and thorough and I appreciate the time he took to walk me through possible future needs. He was communicative throughout the process and respectful of my home and the surrounding grounds. I've referred multiple friends and family to NexGen and all have been as completely satisfied as I am. Their prices are fair and they give you several price point options and let you know exactly what each one covers. Thanks NexGen!

Jason F.

07/02/2021 12:00:00 SA

Roger came to my house this week for an AC and furnace service. I have never dealt with a more professional service employee. He was extremely thorough and took time at each component to show me pictures, discuss areas of concern, and discuss different options. He cleaned up after he worked on the unit and was very personable. I wouldn't hesitate to ask for him again should I need service in the future.

Paul T.

4/26/2020

Our HVAC needed a looking at and the service tech, Edward, was very curtious and straight forward and helpful. 5 star!

Diane C.

3/27/2019

These guys are the best! We use them here at our home in Laguna Niguel and out in La Quinta. Customer service is top priority! The central office makes sure your appointment is on schedule and checks to see if you can actually be home for an earlier time! Oh, don't come early said NO ONE EVER to a home maintenance technician! And they follow up on their appointments!
A special shout out to Jeff Larsen who really worked with my husband today to figure out what was going on with our ductwork. Jeff is knowledgeable, patient, thorough, personable, and extremely helpful. Best of all, he and the NexGen team know the meanings of integrity and honesty. Unlike other companies, there are NO manufactured up-charges and absolutely no pressure to sell you something you really do not need.
Use this company!

Horace S.

11/09/2018 12:00:00 SA

Just had my complementary water heater flush because I had an HVAC unit previously replaced by Nexgen. I have to admit I was highly impressed by their plumber Joe M. He was right on time, very knowledgeable and extremely friendly. He took the extra time to answer all my question and I never felt rushed. Will definitely ask for him on future repairs.

Chris W.

7/20/2018

what a joke. Tried charging me TRIPLE the price I paid J Martin for the same job. Go to J Martin for A/C needs. These guys are price gougers

L C.

1/24/2019

Our control panel for heating and AC was replaced today by Jeff Larson with Nexgen. He went way above and beyond in helping me to understand our system. Because we will soon be selling our home, he provided a great deal of info regarding requirements related to building codes and what would and wouldn't likely pass a home inspection. He looked in our attic to see what type of furnace we had and found several deficiencies, which had remained following several thousand dollars of attic rehab work. He took several photographs, which I was then able to forward to both the asbestos abatement company and attic rehab company. We had asbestos still remaining, and the attic rehab folks said nothing when they came the following day to clean the attic and replace the ducting. Because of Jeff, I was able to follow up with both companies and now have them scheduled to finish the job. Additionally, my dogs liked Jeff. They barked at him less than any other service person we've had in our home--a good sign. I would highly recommend Nexgen, and Jeff Larson in particular.

Robert M.

8/25/2021

Our AC uniit failed late night unexpectedly and we called NexGen to see if they can possibly come out asap to repair it. It was well after midnight and Robert, one of their technicians, called me back and said he would accomadate my request and made the trek all the way from Victorville to my home in Corona and arrived at 3:15am. A lifesaver to say the least as he was also pulling an all day and nighter working literally, but still came out.

It was very warm in our house that night with no working AC and the next day and rest of week was going to be a real scorcher. So we were really fortunate to get Robert from NexGen to come out and save us from that heat. He was knowledgeable, nice, professional, thorough in his explanation of the repair, and more than fair. He was able to accomodate us and really can't thank him enough.

If you are ever in a situation like I was, I fully recommend NexGen and ask for Robert Ramos. Both him and his manager Marcus Williams really went out of their way to not only fix my unit in the middle of the night right after I called, but also worked with me as far as pricing and payment as well!!!!!

Joseph S.

6/25/2018

I would to thank Jeffery Larson for the EXCELLENT customer service. These guys repaired our air conditioner unit in a timely manner and were all very professional. I would highly recommend them to anyone looking to install or repair their AC units, etc.

Mike t.

6/23/2021

Patrick Higgins came out to service my AC unit and was tremendous! Knowledgable, honest, professional, and a great attitude. I have an older unit that anyone could have told me needed replacement, he said it was still cold and working fine. He cleaned the unit, replaced one small part, and even checked all the vents in the house. Believe it or not my vents were upside down and blowing cold air towards the ceiling! We had a good laugh as he was switching them around. Couldn't be happier with the service. Thanks Patrick!

CR 9.

12/09/2022 12:00:00 SA

I'm basing this review on a visit that I had from Edward. He was very professional, well spoken and gave me his arrival time over the phone. He came to my house to inspect the furnace, he was very respectful and listened to all my concerns regarding the furnace. He gave me an estimate on the repairs and although I think that it may be a little high, I believe that he is practicing the business model in which the owner established. That is to be honest with people and provide a service without scare tactics or price gouging. It's hard to find honest tradesmen(HVAC,Plumbers etc...)these days.

Logan K.

02/02/2019 12:00:00 SA

We called NexGen Air to fix our upstairs A/C. The unit was blowing air but the furnace was shutting off so it was not blowing hot air. After 2 other techs from different companies could not figure out the problem, Max from NexGen came in and fixed our problem. He is very knowledgeable and professional. He made sure that it worked properly. the company is very prompt and courteous and always does a follow up make sure everything is done to your satisfaction. Easily a 5 star provider.

Jeannie L.

12/08/2021 12:00:00 SA

My old heater bit the dust. I called NexGen and WOW! Great service from Art R. and Ryan C. They know what they're doing and gave me a great deal. Their manager Bill leads an excellent team. Great communication too. I would recommend NexGen to everyone.

Leonard H.

2/13/2019

We have used several different HVAC companies in the past and Nexgen offers the best service. We scheduled appointments during peak periods and they always came out quickly. Before the technician came out, we were given a courtesy call with a 15 min window. George Ramirez is very professional. He was on time, wore shoe covers, and cleaned up after the repair. Before he turned on the vacuum he even asked if there was anyone sleeping which was very polite and courteous. He took his time and helped me answer all my questions. Would definitely recommend Nexgen for all HVAC repairs and George if you want an awesome technician.

Joyce C.

08/08/2022 12:00:00 SA

One of my Nest thermostat stopped working and I found NexGen on yelp. I contacted NexGen in the morning and they were able to send someone the same day. It turns out it was a simple issue with a switch next to the furnace so they did not collect the diagnostic fee from me. Great service and very fast response time. I will definitely be using them again for any issues with my AC units in the future.

Harry L.

08/09/2019 12:00:00 SA

Great company to work with. There installation employees are probably the best in the business. Be sure to ask for Jesus. Our system went out and wouldn't you know it was during the hottest days so far this year. Our system is in the attic but even though they had to work with temps well over 100 they did a great job and didn't cut any corners. We could not be happier with the new system and the life time warranty. I highly recommend this company.

Melissa K.

8/26/2022

Tanner came out and did an evaluation on our system. He was EXTREMELY thorough, even went under the house and into the attic. What I thought was something minor ended up being some things I urgently needed to get fixed. I never would've known had he not found all of the issues.

Brooklyn G.

4/18/2023

Request Brandon! He was punctual, professional, and super knowledgeable. We had our AC units cleaned, and he was able to teach us so much about our different units and what we needed to do to maintain them. The best part was he was honest about everything and wasn't pushy or salesie. Will definitely call them for future work.

Donna N.

05/12/2021 12:00:00 SA

We had our HVAC system installed by Comfort Advisors in 2014. I received a flyer that NexGen had purchased the Comfort Advisors and was now servicing their customers. I called and made an appointment with them and the technician Art Ramos who showed up was fabulous. He called me prior to the visit to let me know what time he would be there and he showed up on time. Introduced himself and what the process would be. He was masked and wore protective booties. He did a full check on our system and noticed there were two issues which needed to be addressed. One he suggested should be completed currently and the other was not a major issue just something he felt would help the system run more efficiently. We said that parts of our system was covered under warranty , pulled the original paperwork and he called the office and they stood behind the warranty from the previous company. How fabulous was that. We agreed to complete the other issue and Art took care of it quickly, explained what he would be doing and showed us via his tablet what was completed. He was so pleasant and nice and it was a great experience. I highly recommend this company and this technician if you need any service on your system. Thanks Donna & Hal

Deborah L.

05/09/2023 12:00:00 SA

Project Manager Kevin Rivera arrived to assist and supervise colleague Jesus, who arrived within a 2 hour period to unclog a kitchen drain. Kevin looked at the water heater and pipes and proposed nine different options for long-term fixes and replacement. His professionalism and friendly attitude along with his willingness to be flexible made working with him pleasant and easy.
I will be making my selections soon and will highly recommend this company. Congratulations to NexGen for having a professional like Kevin represent the company in such a positive way. Thank you!

Wellington C.

6/30/2020

Hahaha ok try again. First off, need to pay attention to the name of the business. There is one company on yelp called Nextgen and then there is Nexgen.
This review should be for Nexgen.
As a private landlord, the one thing that sticks out are companies and technicians who understand that when a tenants heating and air goes out, things start to get heated, no pun intended. Yesterday we noticed a problem at our tenants place and the first thing we did was call around to find someone to take a look and provide an estimate. We first went to the company that previously provided service but they were not available.
NextGen was one of the first companies that were able to get out to our condo to take a look at our problem. Chris Shay and his trainee Kevin were awesome with their customer service. They did a thorough evaluation of the issue, took all the necessary precautions including face masks and booties, and taking the necessary pictures to document the findings. Within an hr we had an estimate in our hand which allowed us to start evaluating the situation so that we could move forward. Now unfortunately we have decided to go with another vendor but this was hands down a very positive experience which is why im definitely considering using NextGen in the future for any project needs.

Anita L.

11/17/2020

I am very happy with my experience with Nexgen Air. The service I received from customer service and my technician (KEVIN VOLK) was a 5 star experience, but unfortunately I had to take out one star for the ridiculously overpriced quote to replace my wall heater (read below).

The Gas Company advised my family that we should have someone come out to take a look at our Wall Furnace Heater, and I called several spots for availability. Found Nexgen Air through recommendations on Yelp and they were able to set me up and send a technician out to me. I guess they are swamped with work because Southern California had a sudden cold front, but I was able to get a Heater Tune-Up Service within 3 days. The customer service person took down my information, and I am very happy with their calling/texting for confirmation of appointment and ETA on the day of the service.

The technician that came out to our place was Kevin Volk. He was wearing protective gear (mask and shoe coverings), clean, friendly and very knowledgeable. I greatly appreciated his patience with my elderly parents as they asked a million and one questions. Thanks to Kevin's inspection, we found several issues with our current wall heater and have come to a conclusion that it is time to replace our wall unit. Since I did my research prior to Nexgen's visit, and knew that the cost for a new double-sided wall heater is $900 at Home Depot, I am not too happy with Nexgen's quote of $4k to replace and install a new double sided heater (thus the 4 star rating).

Overall, my experience was great, and I would definitely reach out to them in the future for AC/Heater needs. For those of you that booked your appointment through a special deal/coupon, please make sure you have a photo of that promotion. I called and booked the $68 tune up special, but was billed for $88 at time of service. Thank goodness Kevin was quickly able to revise and honor the $68 promo when I showed him the ad I called about.

Eddie F.

8/16/2018

Our Forced Air Unit was not working and we noticed that our old thermostat had also shut down completely. So we purchased a new NEST Thermostat in hopes that the F.A.U. would turn on. We called Nexgen Air to request the install of the new thermostat. When Jeff Larson and Robert arrived, they did a quick diagnostic and found that the unit had some issues, and might need a new circuit board... potentially costing us $1,200 plus. After a thorough inspection, and some trouble shooting, Jeff was able to confirm that it was just a transformer that would need to be replaced. This saved us a lot of time and money!! These guys are honest and professional. They also finished the job by installing our NEST Thermostat at a reasonable price. We are very happy!!

M D.

10/27/2019

2 words. James Joyce.
That's the techs name that was on time, fast and thorough. He was clear in his description & explanation of my AC issue. His choices for repair were laid out in a simple estimate. No fuss, no pushy salesman tactics, that was a pleasant relief. Nexgen was recommended by a buddy from work. I will have to thank him. After yesterday's visit I now have a fully functional Central Air system and more important they have my business - I signed on to their Maintanence plan. From the first phone call to the completed repair..very satisfied.

Zach S.

10/12/2020 12:00:00 SA

Andres was our primary technician for two different jobs. One was a leaking underground gas line that had to ultimately be re-drilled and replaced. Other was a simpler pressure regulator replacement on our water line. Both jobs went quickly, details were explained to us clearly and the entire job was very professionally done. Highly recommended. Thank you!

Casey B.

4/25/2023

Quick update: I want to thank Bill K. for providing great support and assisting with the resolution. Thank you, Ben, for following up and your dedication to the fix.

Viet L.

07/11/2018 12:00:00 SA

With the July heatwave it was evident for us that we needed AC as soon as possible. NexGen Sent Projectmanager Mario out on monday for a quote. he was really kind and explained all options to me. He was very true to me. In that if I am looking to install AC really cheap there are Handyman that can do it for $6000. But if you want it done right and their work to be guaranteed then Nexgen is your answer. We decided to go with Nexgen as we had bad experiences with Handymans and wanted a reputable company handling this big project. Mario said he could do it Tuesday. So we went ahead and signed the contract. (am sharp Daniel, Marcos and Andres were at our on 7/10 and installed a brand new AC unit. pulled all the necessary coiling and wiring to make it work. They explained every step of the way and were very professional and courteous. They offer multiple financing options too. I would use them again. Feels good writing this with AC :)

Jeff L.

07/10/2020 12:00:00 SA

So happy with the equipment and the new air conditioner thanks James, Joel and NexGen

Gerald H.

8/21/2020

I was driving behind the Next-Gen AC Man yesterday (Van Number 12) at PV Drive North and Anaheim. It felt like a thousand degrees outside and a street flower vendor was pouring in sweat running around selling flowers.

The NexGen guy called him over. I thought he was going to buy some flowers for his lady... Boy was I surprised when he gave the guy and ICE cold water!

It really about the little things when you think no one is watching... it about being kind to our fellow human beings. I am not a customer yet but I will be... I appreciate folks that go the extra mile and who truly are out there making a difference. Good Job NEXGEN! Two Thumbs Up!

Jonathan C.

3/29/2019

I decided to replace the thermostat of our new HVAC with my 5 yr. old 2nd generation Nest thermostat. Early in the morning the following day, I was awakened how hot the inside of the condo got. It was 80 degrees! Basically, hot air was blowing out even cold air was on the setting of the Nest. I knew I had to call an HVAC repair company that also specialize in Nest thermostat. I'm not even sure if such combination exists. I inquired on Yelp and after reading great reviews, I made an appointment with Nexgen Air. Right off the bat, the woman at the other end of the line was very courteous and professional. I got an appointment for someone to come the following day. I definitely hit the jackpot I said to myself. They sent Jeff Larson. Jeff came within the window of time Nexgen Air said. He's very friend and courteous. Right away he put on a pair of booties, so not to track dirt inside my condo (very impressed). He worked on the HVAC and Nest for sometime and after awhile it was determined I needed a more current Nest thermostat (the old Nest was old and did not have any capabilities to load the newest updates). Jeff called the Nest company and told them the situation. He told me after the phone call Nest is giving me a rebate to apply to the new purchase of a Nest thermostat (music to my ear). The rebate was for $75! Wow! I ordered the new Nest thermostat on-line (took about 3-days to arrive in the mail). I called Nexgen Air and requested for Jeff again. Jeff was so knowledgeable, he even programed the new Nest and reprogrammed the Nest app on my iPhone, too (and also on my partner's phone). Jeff is professional, cheerful, courteous, and very knowledgeable. He is also meticulous & neat (did not leave any mess). Best of all, he's the kind of person, who enjoys doing his job. Nexgen Air's $rate is soo reasonable (again, this impressed me). Next time you're looking for someone to troubleshoot, fix or want to switch to a Nest thermostat, look no further. I highly recommend Jeff Larson and Nexgen Air. Jeff is the best repairman person I have encountered for a very long time. I am a very happy customer!!!

Steve P.

07/01/2023 12:00:00 SA

I needed them and Marco came right out and cleared my drain thoroughly. It was pretty clogged, but now it drains like new. Great work and he cleaned up so you couldn't tell he was ever here, except for the open drain that is. A+ in my book. Great work Marco!

Veronica V.

7/18/2023

So on May 20th I decided to have NexGen come in to give us a estimate on a whole brand new install for a HVAC system. I had high expectations giving the fact of what a well known company they are. Now, I am starting to regret my decision. My husband and I talked it over, David the tech that came in sold us so we went for it! What we decided would be a good investment to our forever home a over $20,000 dollar investment might not be just that! As soon as the installation happened on the first week of June literally days later I had to call them because the AC unit wouldn't turn on. So they came out and what was supposed to take like an hour to fix it took them like 4 hours. We were told that something was not right with the initial setup(somebody mest up in the setup process). Mind you, this is during the beginning of June, the summer here in Cali hadn't hit that bad yet, so there was no need to have the AC on. So a whole week passes by and I decided to turn on the AC and again to my surprise it is NOT turning on. I called NexGen and they sent out a technician again. The tech gets to work and after further investigation he stated that the unit we got is very sensitive and that the issue is with our house wiring (there might be a pinch wire). I'm thinking to myself heck! we had an old unit (1985 unit) but it worked, it didn't cool the entire home like it should do, but it kept us cool during the summer in the first floor and I never had an issue with it not turning on. He suggested that we needed to connect directly from the outside and run a wire from the AC unit outside to the furnace in the garage. Of course the work was not going to be done right then and there so it needed to be scheduled for another day. We scheduled it for the following weekend when we were off of work and they came and set up everything, they promise we were all good now and everything should be running 100%. So here we are again like 2 weeks later from their last visit. I had to called them once again because now we noticed the AC unit outside turns on, on its own. And no, I don't have it on a schedule or auto. We happened to be working in the backyard this past weekend, it was early in the morning and we still had not turned on the AC when we noticed it turned on its own like WTH! So it does this periodically, so weird! I called NexGen right away, of course its Sunday so they are closed. There answering service (third party) took my message and said someone will be contacting me, well they did not! I had to call Monday morning and the lady that assisted me over the phone right away asked me if I had it on auto or a schedule I said NO! She said that is so weird it shouldn't turn on its own. So we schedule for a tech to come out today, lets see what crap they tell us now! If I can turn the hands back in time I would in a heartbeat and keep my old AC unit. So word of advise if you are thinking in getting NexGen please DON'T! So many calls I have done already and it's barely like a month. What's going to happen when I run out of warranty? I don't even want to think about it SMH!

Richard R.

6/15/2020

I called for an issue with my air conditioning unit didn't turn on and it was a same day service on a Saturday. James the service technician was very professional and did some spot checks and he found a door was ajar and he secured it and just like that all my problems with my AC was gone and the AC was back to service and was a no charge , yes is wasn't charged 1 dollar. I highly recomend Nextgen. Thank you!!

Debra J.

4/20/2021

Jacob Rose service was impeccable . He was very professional. I would have him service my home again.
D. Jones

Lorita S.

2/22/2023

I requested service online, I gave me an appointment. I waited. no one came. I called the next day. Technician arrived as scheduled. He ran snake in two drains and from the roof vent. Still water not flowing from tub. He requested a camera Man cone run the camera to see where the blockage was. I asked if we could use a chemical drain opener. I was told no. Recommendation after 4 hours was to remove my Jacuzzi Tub break away the concrete to access the drain. Essentially demo and re tile the bathroom to repair the drain. I knew that wasn't an option. HomeDepot has drain cleaner in black bottle and plastic bag. I poured the product in the drain. The following day I poured hot water into the drain. It's flowing.... Technician assured me he wouldn't charge me if he did open the drain. Obvious he wasn't interested in anything other than a bathroom remodel

Mark M.

06/01/2017 12:00:00 SA

I had a few hiccups at first with the original quote and the final price but in the end, everything was done perfectly and professionally. The workers, especially Cesar, were hardworking and were determined to have a clean, professional installation of the units and duct work. These workers were also punctual i might add. My wife and I are very happy with our new Hvac system. I give Nexgen two thumbs up.

Sophie R.

2/21/2022

NexGen is reliable, responsive, and efficient! They have fixed multiple plumbing issues I've dealt with over the years. However, this review is specifically for their technician Lary! Lary is remarkably knowledgable in all matters plumbing. He has an impressive breadth of knowledge and is exceptionally friendly, professional, and efficient. Thank you, Lary!

Selcuk G.

6/22/2022

Roger was great at identifying the issue with a/c, resolving it and saving our vacation. He is very knowledgeable; he shared his insights about the unit, maintenance and optimizing the airflow.

He also showed up with short notice.

Definitely recommended.

Jeff D.

10/27/2021

Our home HVAC unit started to make a strange noise and knew that it needed repair. Called NexGen and from the first call to the completion of the repair work, I received Five Star service. Our service person was Roger and he was great on both visits: one to diagnose and then a second to repair. Roger was on time, super polite and explained the work before, during and after the repair.

Samson H.

8/26/2019

Our AC unit broke down during the heat wave, and they came to our rescue right away. We found Nexgen on yelp, and they came out the same day. The technicians did a thorough check-up, and then Jeff Larson came out to confirm the work required and gave us a bid. They were all very professional, knowledgeable, and patient in answering any questions we had. With them, it never felt like they were pressuring us or telling us whatever we needed to hear so as to just make a sale. We agreed to go with then in the morning, and they came out in the afternoon to start installaing. Everyone was professional, polite, and CLEAN, and the work (replacing AC and furnace) was done in 5 hours. They are a very organized and efficient company, and we were very satisfied with their service. The price was pretty reasonable and the quality of service is excellent. Not the lowest bid we got, but having gone with the cheaper option before you definitely get what you pay for. We are very glad to have found them on yelp.

Ryan M.

09/12/2021 12:00:00 SA

The installation and unit were great. But Ruben our technician is who really made me appreciate this company. He was incredibly knowledgeable and went out of his way to fine tune our air conditioning to be perfect for our home. We couldn't be happier with our experience and will absolutely recommend him and Nexgen to neighbors and friends.

Claudia C.

7/20/2023

Issues with AC and heat unit. Thermostat turned off, screen completely blank. Had work with NexGen before. The company was able to provide a discount, which was helpful due to our family budge.

H D.

12/01/2018 12:00:00 SA

Thank you for the quick response, excellent service and courteous and professionalisms!

Sherri G.

09/10/2020 12:00:00 SA

Finally, a business that understands what customer service means! Kevin V was fantastic. He was professional on the call on the way over to my house and during the entire visit. He wore booties and a mask the entire time which is a plus. I know next to nothing about AC but he explained everything to me in layman's terms. My AC is pretty old, but there was zero push to buy a new one from them. That I really appreciate.
I'd definitely recommend and use them again, and if they are that good with heating and AC, I can't imagine what the pluming department has to offer!

Joel B.

7/15/2021

Technician, Roger C, was here a short time ago to perform annual maintenance on the HVAC system. He provided excellent service, extremely knowledgeable, patient, courteous. Answered all of my questions. Great member of your team!! Based upon the service that Roger provided I highly recommend Nexgen.

Lily I.

8/20/2020

I can't speak highly enough about NEXGEN. In the middle of a heat wave, my grandpa's air conditioning started to malfunction. A technician was sent out and diagnosed the issue to be with the electrical input and not the air conditioner. He replaced my grandpa's filter and said there would be no charge since nothing needed to be fixed. I was astonished by this! It is so comforting to know there are still people like Chris Shay and companies like Nextgen out there. Thank you!

Elise W.

04/11/2023 12:00:00 SA

David Fog was our technician today and he was very friendly and helpful! He called to confirm the appointment time and to let us know how far away he was. He arrived on time and was very efficient. Definitely a great experience!

Melissa M.

06/10/2023 12:00:00 SA

Next Gen provided excellent service. Their dispatch was friendly and attentive, and they were able to get me an estimate and inspection within one business day.

Tony was friendly, consultative, and provided options for the service needed.

Roxanne F.

4/25/2023

My kitchen faucet was leaking. Nexgen's support desk was able to schedule me in on the next business day. Jesse V. called to let me know he was on the way and arrived on time. He wore a mask & booties & showed me prices of parts and gave his recommendations. He answered all my questions professionally. Jesse changed out the compression angle valves and added a water pressure regulator & water main shutoff valve. I am very satisfied with the work that was done. Thank you for keeping our water flowing Jesse! You rock!

Mario G.

11/15/2022

I had a great experience with NexGen services. It all started with Mari (CSR Scheduler)... Mari was so polite, professional, and helpful! I needed immediate service and she scheduled my appt next day (soonest avail), then called me back due to a cancellation and got a tech to me right away. Tech German arrived and was very experienced, polite, and provided a thorough inspection. Mario was the field supervisor that covered all my options and conveniences to work w my budget. Overall, I had a great experience and felt like my issues were addressed. Thanks Team!

Jenessa M.

09/03/2022 12:00:00 SA

In the middle of this heat wave, our air conditioner wasn't working. We just had it serviced, so we didn't know what was wrong. Our technician, Juan Sorroza, arrived promptly and immediately diagnosed the problem. Apparently, our circuit breaker was non-functional... he saw that we another circuit breaker on our panel that would work. He disconnected the non-functioning circuit breaker and connected the wires to the new one. Like magic our air conditioner started to work. He was friendly, polite, knowledgeable and efficient! Thanks Juan!!!

Aldo G.

4/28/2020

This is a two part review. One for Andres and one for George.

Andres came out yesterday to give me a quote regarding a whole house filtration system. Although I did not end up choosing this system I want to leave a review for the professionalism and knowledge Andres provided. Nothing wrong with the system, just can't afford it and didn't want to finance it.

George came out regarding issues with my AC output. Man, I can't say enough how much knowledge George provides to us. This guy really know what he's talking about and provided wife and I with the answers we were looking for.

Overall, these guys are consistent with their customer service. Would recommend to family and friends.

Nicole M.

6/28/2018

Technician: Axel

After having a TERRIBLE experience yesterday with another air conditioner company, we called these guys to come clean our unit to try and get it to the point that our home warranty will cover replacing it. Axel was extremely thorough and pleasant to work with. He cleaned the unit then came inside and checked the thermostat and everything. The guy from the other company didn't even want to get on the roof! Axel made sure to write up our invoice exactly how we would need it to get our home warranty to cover the unit. I would definitely recommend this company. Great customer service!

Andrea D.

06/08/2020 12:00:00 SA

Our air conditioning went out and we call Nexgen. They were so nice on the phone they sent someone out the very next day. We meet with Zack and he walked us through what needed to be fixed and was very knowledgeable on all the questions we had. He even took the time to come out a 2nd time and sit down with my husband to give him a better explanation of what they were going to do and the process of everything. They came out the next dayand put in a new air conditioning and heater and new air ducks. The crew that came were very clean and efficient, very professional and helped show us how to work everything. This company did and great job and Zack and his team were amazing. Thank you we will definitely be recommending you to our friends and family

Terry D.

7/28/2022

My advice is to stay away from this company, unless you want to waste a lot of money. I purchased a new AC and heating system from them 2 years ago. I purchased an annual maintenance contract a year ago. That contract included an annual system check and a water heater flush.

The maintenance contract is just an excuse to get in the door to upsell you big. Here is my latest experience:

First was the technician to flush the water heater. He stated that the ball valve above the heater needed replacement. The quote for that was $342. While the heater was draining, he said he wanted to check my shut-off valves (angle stops) under the sinks so they wouldn't blow when the water was turned back on. He found 4 of them that he wanted to replace. Although there was some corrosion, none of them were leaking. The total cost for that would be $626!!! The parts to replace an angle stop and supply line cost AT MOST $10 per. So, they wanted to charge me over $580 labor for what I could do in an hour! Their guy could probably do it in much less time. Quite a scam.

I declined those services. Oh, and when he turned the water heater back on, the temperature was nearly scalding. Why not look at where it was set before you turned it off?

Next came the inspection of my 2-YEAR-OLD AC and heating system that they sold me. I told him that this relatively new system made my house stink like dirty socks when it ran. The research that I did told me that this was probably the evaporator coils being dirty/moldy/having bacteria. Other companies that I looked at would clean this as part of their maintenance, or charge a reasonable fee. What was NexGen's solution? They wanted to install a $1700+ upgraded filtration system. Huh? They system that they sold me literally stinks, and that's their remedy? I've owned homes for 35 years, and no air conditioner has ever stunk like this.

Wait, there's more... The technician mentioned the voltage levels upon startup, and told me I should add a Compressor Saver, which is what other companies call a hard start kit. I looked up the part that is recommended by the manufacturer. It's a capacitor that RETAILS for less than $80. I watched a Youtube video where a guy installed one in less than 10 minutes. The total cost for that was over $372. So, $290 labor for a 15-minute install... If this was so important on a new system, wouldn't the manufacturer build it in?

The bottom line was that their technicians wanted me to do over $3000 worth of repairs and upgrades. About $2100 worth of that was for a 2-YEAR-OLD SYSTEM!

I contacted the corporate office about my issues. Their reply? Silence. All that this company cares about is gouging you for as much as they can get out of you. Stay away. Your wallet will thank you. I've already stopped one neighbor from using them.

Mi M.

09/01/2021 12:00:00 SA

Ok. I'm updating my review. I stand by my last review because everything I put there was honest. However this new review is based on everything that happened after I posted my 1 star review. NexGen via Corey got in contact with me ASAP. They corrected what was wrong with the pipes and we have no more leaks. They replaced all the flooring that was damaged and then some. Fidel and Elias did a great job, honestly our new floors looked better than before. They also assured me that the original guys that installed our AC would get retrained and not fired. I just wanna make sure what happened to our home doesn't happen to anyone else cause it was stressful. So if anyone decides to go with this company, they do have great customer service if anything goes awry.

Darren S.

7/28/2022

I'm going to do this review with my own grading scale and explain why I give such score. This review is for the plumbing, and the job they had to do was changing all the pipes under the house also making sure that there are no leaks.

1. Work Ethic: 5
The lead technician, Andres went extra mile and did extra work to ensure that everything is in working condition. If you ask him any questions, he will tell you everything that went into the job. As well as, Gustavo and Sadric that they both worked hard to made sure that all the pipelines are fixed.

2. Attention to Detail: 3.5
When they do their job, you have to do your own inspection to ensure that there are no more leaks for your bathroom or kitchen sinks. As long as you point it out to Andres, he would make sure that there are no more leaks. I understand that as a customer that you are paying for quality of service and they do lack on this department. If you are expecting perfect service with no potential issues, this company is not for you. To be fair, NexGen does get the job done but you have to be your own inspector to ensure that quality of service.

3. Cleanliness: 3.5
Your house will get messy, if you plan on changing the pipelines. They don't do detail cleaning after the job is done. I do wish that cleaning would be part of their job, but you kinda have to wipe down all the dust yourself. The very important thing is that they have to break through the walls in order to get to the pipes, so you will be left with holes on your walls. Since they don't do patch work, you will need to find another company to do that.

Verdict: Overall I'm satisfied with the job they have done, there are some things that the company can improve on but it's not a deal breaker.

Graciela A.

02/02/2023 12:00:00 SA

Larry Acuna was amazing.
He came to our house to give us an estimate for our water heater. Not only did he take the time to explain the difference between the water tankless heaters vs the regular water heaters. He also went above and beyond to get us approved the same day and start installation the very next morning. He was super friendly and knowledgeable. Explained every step to make sure we understood what he was doing. Took his time and he did an amazing and very clean job.

Mena P.

05/06/2023 12:00:00 SA

Unfortunately, my experience with NexGen has been terrible. My family and I had an animal get into and die in our HVAC system and the terrible smell took over our entire home. After scheduling an appointment with NexGen to have them come remove the dead animal - when they came and inspected the area they said they would have to come back another day because they needed to bring more equipment. They never told us when they would come back to complete the job and after calling two times a day for an entire week, I was simply told that I would receive a call by the end of the day letting me know when they would come back but I never received a phone call. It was a really hot week and we were not able to use our air conditioning. Every person I spoke to would tell me they are sorry and that they would make a note that the issue is urgent, and that they would escalate the issue to management - but nothing ever came of it. Extremely disappointed.

A.J. W.

02/09/2022 12:00:00 SA

NexGen HVAC is SUPERB! I cannot recommend them highly enough. My toilet needed a minor repair, but the window of time that my fiancé and I had to get it done was laughably tight. NexGen HVAC & Plumbing made it happen! They were very accommodating with our schedule, and the technician they sent, Jaime Ramos, was a pleasure. He was knowledgeable. kind, clean, and worked quickly. If I ever need a plumbing or A/C service, I'm calling NexGen.

Ajay A.

06/08/2019 12:00:00 SA

Project Details - Replaced air conditioner and heater in my home and my moms home end to end. I waited 6 months after install ( as I want full value for my dollar and test it too ) to test their products before giving my review and it is the very least to say that this was one heck of a deal with truly professional service and top of the line products & parts used in the projects.

Sales Interaction - Worked with Jeffrey Kieffer from start to finish. He was one of the most professional salesperson with no pushing for any product. He came as per our working schedule (as we work for a living) and spent time with us to satisfy all our questions. He was a very pleasant personality who had a lot of subject matter knowledge of air conditioning and he patiently cleared all our doubts & wrong ideas . He gave the best deal we could wish for. We signed for the deal and he promised truly a great experience in this project by NexGen.

Work Interaction - Like a slick machine NexGen installation teams (Gustafo & Pablo & Mario) as leads) came to both our homes. All of a sudden we had all supporting staff & machinery to lift Air conditioner and heater to the right place in our home. They were very clean, professional and technical. The team leads gave us an estimate of time needed to complete install, setup the work area in a clean professional way to leave no debris and completed the work on time. They answered all my questions (code requirements etc) and I was very impressed on each activity of theirs. They checked all my plumbing and electric free of charge to ensure that nothing was out of code and have no effect on my new units being installed. Products used (Trane A/c and Heater) was installed and I was updated on each step. Bonus they installed a filter on my tankless water heater. They cleaned the place to ensure that no debris or dust was left behind. Initial air filters were installed and the addition (I paid) filters came via delivery from them. The office support staff (CeCe and Maria) were so professional, on time and proactive on notification that I was updated in right time frame for delivery. No wonder NexGen is such a slick operational team.

Final thoughts - I will use them for any future Air Conditioning & heater efforts and am very impressed by their work product. I recommend them to all who want a stress less air conditioning and heating installed. Trust me after the install you would feel that every dollar spent was worth it and become the growing NexGen set of satisfied customers. If anyone wants to talk to me please email me and I am truly a fan of NexGen.

Adam S.

7/16/2019

I just had the pleasure of meeting Ulysses from Nexgen. He is super smart, professional, friendly and very good at his job. He battled the 90 degree heat all day and I swear he didn't even break a sweat that's how good he is. I've had 3 other HVAC companies to my house this year and by far Ulysses and Nexgen are the best. The nicest vehicles, best equipment, fastest service with very well trained technicians. It is obvious that Nexgen takes care of its employees and it shows in their demeanor. Not gonna lie i was skeptical of the lifetime warranty they offer on new Nexgen branded AC units when i made the purchase but my doubts were erased after today. Ulysses quickly and efficiently found the problem which was a prior crews mistake that caused ice buildup on coil and weak air flow from vents. He was early to arrive, showed me what the problem was, and let me drink my beer while watching him work. Best of all it didn't cost me a dime besides the 6 pack i drank while watching him. I highly recommend Ulysses and Nexgen in the Irvine area for any HVAC related issues.

Sure you can call 3 other HVAC companies like i did before Nexgen and waste thousands of dollars dealing with the technician who is lazy and wont go in attic cause it's to hot for them, The guy who thinks he knows the problem but will need to order a part that will take 2 weeks to arrive, and the other type of HVAC tech you will find is the one who just pumps more Freon into the unit instead of diagnosing the problem. Don't be like me and just call Nexgen and you will thank me later

Jeffrey F.

07/11/2020 12:00:00 SA

Amazing service. Ruben came to our house on a Saturday and was extremely honest and knowledgeable. He was right on time as well. Was wearing an N95 mask and gloves.

Did a full check up on our AC unit and house filter.

Will definitely be using Nexgen in the future.

Judy S.

09/11/2020 12:00:00 SA

About a year ago, I had Nexgen, Anaheim, install a whole HVAC system, as well as sanitize the attic, and replace ductwork and insulation. Their work was competent and high quality. I have been very happy with everything they did.
Recently, I have been noticing what smelled to me like cigarette smoke inside, although I couldn't smell anything outside, so I called them to check it out. They sent a technician, who was very cordial and professional, but didn't really attempt to solve my problem. So, I called again today and they sent out a different technician, Roger Cuadra, same day. He went in the attic and went through my entire system, explaining everyrhing to me as he checked out different parts of it. There were no leaks or anything else to worry about. It really gave me piece of mind to know that there was nothing wrong with the system. He went above and beyond to answer all of my questions.
I highly recommend Nexgen for any of your HVAC needs, especially Roger Cuadra. He represents the company well.

All About J.

11/23/2020

My sales rep Jorge G. was so polite! He has great customer service. He answered all my questions and concerns he was very helpful!!

Bryan C.

02/12/2022 12:00:00 SA

Invested in a completely new system last year and everything was great. Pricing was competitive and the installation was done efficiently and professionally.

Joined the NextGen rewards program to insure my purchase was maintained and under warranty.

January 19 of 2021 was our first annual tune up and we received a technician who may have been new because he was accompanied by a more senior person. He said everything was great but made a bunch of recommendations to modify my brand new system which I was not thrilled about and declined. Otherwise, he was friendly and professional and said everything was looking and working great.

Fast forward to last night, February 11, 2021, less than a month from my tune up and I noticed the outdoor AC unit was not turning on. Inside was fine. Outside, the system was not working. I call NextGen the next day for a diagnostic.

Danny the technician was able to arrive early at 2 pm which was great because he was originally scheduled for 4 pm. So far, so good. Danny was friendly, followed Covid protocols, and very professional. He diagnosed the system from top to bottom and after 3 hours of hard work, had us up an running with no cost to me thanks to the rewards program. He was very good at explaining what went wrong due to a minor technical connection oversight that was missed from the last technician. I won't name him or the trainer who was with him who did not catch the issue before they left my home saying everything was great last time. That's more of an internal quality control training issue.

Overall, it was an honest mistake that Danny was able to find and fix and get my brand new system back to normal.

I went with NextGen because I've had bad experiences with tune up contractors from other companies finding or creating issues with my old system. So I bought a completely new system from them to be serviced only by them so as to always know if something is wrong, where did it happen.

I appreciated the service from NextGen, the honesty of Danny, and that the company takes care of their customers and stands by their work and reputation. Thank you Danny and NextGen for being honest. We need that especially when you rely on someone to care for a complicated and expensive fine tuned piece of equipment that I will be paying for many years to come.

Jonathan M.

05/03/2020 12:00:00 SA

We saw a commercial for NexGen and decided to give them a chance because we didn't think our AC was working as well as it should. We're so glad we did. We were able to get an appointment in the next few days, and Joel C spent four hours at our house, measuring the AC outputs before and after a thorough cleaning. With some tweaks that we never would've known about, he got our AC unit to work better than it probably ever has. And it was surprisingly affordable! All this in the middle of the pandemic lockdown, so it was good to see Joel keeping his mask and gloves on the whole time. Highest recommendation for NexGen!

Gail C.

9/28/2021

Nexgen technician, Kyle Gilbert addressed our plumbing concern with great care and professionalism. He was very personable and the final result was a properly installed shower fixture. I highly recommend Nexgen, and I appreciate the great employees they have!
Sincerely, Gail Cook

Dennis B.

6/24/2022

Fixed problem , contacted me quickly and service manager was responsive and professional. Thanks

Johnny M.

11/17/2020

I'm very happy I went with Nexgen Air. Marcus Williams was my comfort technician. I received consistent updates leading up to my appointment time. He arrived taking proper safety precautions and even put on booties when walking through the home. We spoke a bit regarding what kind of issues I was experiencing and the symptoms. He explained everything he was doing so that I would fully understand. After service he offered various products to improve my current conditions (iWave). I received a full report showing everything that was done. Marcus is very knowledgeable and personable! Will definitely recommend.

Linda N.

8/21/2019

We had a complimentary annual maintenance inspection done today on our air-conditioning unit today. It was done promptly, professionally and efficiently. Technician Steve Arias was capable and professional in every way answering all questions and accomplishing the job in a timely manner. I have found Nex-Gen to be a very trustworthy company to deal with. Five stars all the way!

Tom O.

7/15/2019

Today i had Joel do my services on the air and this guy was a great service man and knew his stuff!! He explained everything about what he was doing and answered all my questions. I use to do this stuff for my company's so i knew alittle about it.all the office girl's where great too with the call time and the ETA of Joel.this was the 2nd service call and i got a year plan for service and so far i would give everyone that works there an 10+!!!!!! .great job Joel and see you in 3 months for the heater check up.

Doug W.

7/14/2022

I just had Nexgen out to service my AC/Heater system..
Michael G did a great job..
Outstanding service!
I would hired them again!

M5 5.

2/13/2023

A very pathetic sales spiel was followed by numerous desperate quotes first starting in the thousands before moving on down to several hundreds of dollars from NexGen!
I finally had the main cleared by an honest independent for a few hundred:)
He also cleared another line, snaked out the tub, hooked up my dishwasher and included tub hardware! No more corporate extortionists for me!

Loan N.

07/02/2020 12:00:00 SA

Good service from Max Lopez. Nice guy. Knowledgeable. Nice to know can get help. Hopefully other people will get help too when they need it.

Greg D.

11/25/2019

I had NexGen come to one of my rental properties in Corona, I asked that the service tech call me be fore he showed up so I could meet him there.
My tech was Roger Cuadra, Roger was fantastic! He called me before he got there and we both showed up within minutes of one another, that is fantastic service. Roger got right to work, serviced the FAU in the garage and then made sure that airflow was strong throughout the house.
He then checked my A/C unit in the back and found that the coils were very dirty bcz of all the recent winds we have had. He cleaned and washed the unit. He then explained/educated me on how keeping the coils clean can easily extend the life of the A/C unit. He then explained how a hard start switch would also extend the life of the unit, I told him please put it on. They worked with on the pricing and I feel I was treated VERY fairly an Roger's attitude was great. He is a very motivated employee. I would recommenced NexGen to everyone.

Jane E.

3/24/2022

I have been looking for an HVAC company to rely on to call if/when issues arrive and for regular maintenance. I have seen their trucks in my neighborhood and got a flier offering a Complete System Tune Up for $88. Now I know it is never the sticker price, they always find something that needs fixing. I did get a timely appointment, Vladamir showed up on time and was very nice. At the very end of the service Rueben showed up. They asked to sit down while we went over things. I do appreciate that Vladamir took pictures of my HVAC system and he went over things at length. There was a lot of up selling, and the price they quoted was quite high. I agreed to do a little work that involved some safety issues for a lesser amount. Both gentlemen were very knowledgeable and nice. The loss for one star is the upselling of things that did not seem necessary.

Andrew P.

4/22/2022

Connor & Manny just installed a new water heater, and I can wholeheartedly recommend them & the NexGen team - they were friendly, professional, a pleasure to deal with, and did top quality work.

April D.

03/02/2023 12:00:00 SA

The. Worst.
First of all, they're expensive, but I accepted that because I liked what they had to offer (they explained how they help take care of permits, etc.) until I actually had to deal with them.
On the day they did the work to repair our leaky gas line they changed the plans mid-job without consulting me (even though I was right inside the house) and ran a gas pipe up the exterior of the house (they had said it would run inside the wall and be invisible). When we complained, they fixed it, but they don't paint patches so now I have to hire a painter to come out and touch up.
When our gas usage didn't go down after they did the work, I had an independent tester come out and he found a leak in the work they had done. Okay. Frustrating, but these things happen. So they came out to fix it.
While they were there they filled in the giant holes they dug to do the work initially, even though the final inspection had not been completed. So then we had to schedule a time for them to come back out and re-dig the holes.
Then we smelled gas in the house and called the gas company who found a gas leak in the pipes NextGen had JUST fixed and they shut off our gas completely until NextGen could come out and fix it AGAIN.
Every time I called them I would have to tell my WHOLE story to the person who answered the phone because they apparently know nothing and don't have any access to the files with all our information. Then they would say someone will get back to you within an hour.
The first few times I fell for it, trusting them, and then realized 3 hours later that they never called.
Four months in, I got wise and started calling back every hour on the hour until someone actually helped me.
I spent FOUR MONTHS of my life dealing with this company - a total hassle EVERY STEP of the way.
Save yourself. Find someone else to do the work.

Jennifer C.

01/05/2022 12:00:00 SA

Roger came out to diagnose issues we were having with our heater system. He was able to fix our heater and offered a lot of information and provided pictures and good explanations. We appreciate his friendliness, professionalism, and attention to detail.

Kristal G.

8/31/2020

Update 8/31/2020
After posting my yelp review, I was contacted by NexGen who wanted (another) summary of my experience and said they'd resolve it. They scheduled an appointment for Wednesday, August 26 and I was met by a tech and the inspector. The tech indicated he had the correct ladder. When they came to the back they asked what kind of ladder was used and I said it was an extending ladder propped up mid stairwell and lashed to the railings. Both tech and inspector looked appalled and shrugged, shaking their heads, mumbling, oof, installers. The inspector looked at the ladder and the middle of the staircase and said there was no way he was getting up on that Jerry-rigged contraption and if the tech wanted to go up and send him photos, that was on him. They seemed to agree, and a few minutes later the tech said he got the photos. I'm not sure what was communicated to the inspector since he came out the next day, a FIFTH TIME, indicating we had missed his appointment, but I'm crossing my fingers that this is the end. Received texts from nexgen customer service saying all seemed well but that the actual status of my permit couldn't be verified since at this time the permit office was closed...
I appreciate them reaching out but also wish I could have received something a little more certain than all seems to be good without verifying with the permit office.

Great at convincing you to immediately replace every single component of your air conditioner and setting you up with a loan program, terrible at following up, answering emails, and completing the job through final inspection.
In August 2019, the a/c didn't seem to be working and it was very hot so I looked up on yelp and saw Nexgen air. After a brief inquiry, a technician came very quickly and assessed that turning my unit was in such bad shape that it might burn my house down if I tried to turn it on - the freon was discontinued, the heater manufacturer was bankrupt, etc etc, it was one of the oldest and worst things he had ever seen, so he recommended immediate replacement. He said that if I wanted he could call someone right then to get me a good deal, but not to waste his time if I was going to shop around and call back, so under mild duress, I consented, and before I knew it, I had signed away to an $11,365 loan from GreenSky, and within days workers were walking on my roof, ripping out ductwork, and bringing a crane across the next door neighbors to their fright and consternation.
Weeks and months later, I followed up to see if my permit had been finalized, but it took months to get a hold of someone before they indicated that a permit could not be issued without permission from my HOA (despite complete installation having been done months prior.)
I then emailed and called for 7 consecutive months requesting a diagram or form for my HOA to approve, as I didn't think they'd sign an approval based on my just pointing blankly at the condenser unit.
Finally in July they sent it over and my HOA signed off, and since the last week of July have been waiting on them to send a technician signs long enough ladder so the inspector could sign off on it. The inspector has now come on three separate occasions but failed to complete because:
1st time: did not show up with ladder
2nd time: ladder they showed up with was too short
3rd time: they didn't come at all (but inspector did)

Conclusion: The a/c works great. The customer service, lack of follow up, and inability to acquire the complete paperwork after taking my money is appalling

Melissa M.

7/13/2022

The condensation line of our HVAC unit was disconnected and leaking water onto our ceiling. (This occurred because the previous HVAC technician who worked in our unit did not glue it properly and had ductwork laying on the line, which caused it to disconnect.) We immediately called NexGen, and they provided me with an appointment slot within four hours of my call. David T. responded to the service request. He was friendly, reliable, and extremely knowledgeable. He fixed our issue within that visit, which put my anxieties at ease. We will definitely be calling NexGen for ALL of our future HVAC needs!

Tom C.

05/09/2022 12:00:00 SA

Our house had a water leak in the kitchen wall. Travis and Juan came and fixed it very quickly. They listened and figured out the best way to stop
the leak. I'm very happy with there work and pricing.

Mansour K.

03/04/2023 12:00:00 SA

They promise on the website same day service. After you put in your information they let you choose a time and make a reservation. I made a reservation and waited until someone calls telling you that they cannot come and nobody can come before Monday two days later. So much for their emergency service and thinking you are actually making a reservation.

Liz the Manager called to apologize that they are busy. I explained to her that the website is misleading and and once you can make a reservation this is a commitment. After I said I will file a compliance with the BBB she suddenly was able to move things around but then She was hiding that they want to speak with the homeowner who is in europe which I told the other agent . No issues because I pay and this is not a construction project.

Regardless after I said I will get the homeowner approval she would not make an appointment hiding behind this reason. I am fine with them having no people , I understand but I do believe that the website is misleading and that in the follow up call they lied to me .

The follow up call was even worse because they want to gaslight you into another truth and tell you all their issues. Instead of giving me the fake concen and explanation the call should have started with ...

Sorry we could not make the 2 pm appointment but I have a crew for 330 . Do you still want the service?

I have scheduled another service .

Jonathan L.

7/18/2023

Jesus was very on time and was able to provide a very detailed explanation of what went wrong with my AC. Thanks again for the great service!

Brian Z.

7/17/2020

These guys are great. Fast response with virtual quote request in Yelp app. Good communication from office for visit scheduling and from tech prior to arrival.

Big shout out to our tech Ruben for being so friendly and thoroughly testing of our HVAC system. He found and resolved an issue on our HVAC system that 2 prior techs from other companies should have found years ago. Our HVAC system has never run better! I will definitely recommend your company.

Jamil S.

05/01/2021 12:00:00 SA

Way over price they charge 335 dollrs to install a faucet even know i have all the parts

Alicia B.

12/07/2022 12:00:00 SA

Tyler P was very professional. He answered all my questions. I would highly recommend NexGen. Plumbing and HVAC

Iggy I.

8/29/2022

We had Art drop by our place for a diagnostic test. He was professional, very friendly, easy to talk to, and explains everything to use well. He answered all our questions and checked out our attic. We ultimately didn't move forward with what needs to be done, but the point is that Art is an awesome representative of the company. Very nice experience.

Kirk F.

06/11/2020 12:00:00 SA

After reviewing several estimates for a new heating and air conditioning system for our home we chose Nexgen Air Conditioning Heating and Plumbing. Their sales representative Jorge was extremely thorough in explaining our options with a new AC system and heating. They worked very quickly to put in a new system in two days. The had all their tools and parts ready to begin the next day. They even offered 18 months of zero interest. Great people to work with. Highly recommend them.

Patrick S.

2/13/2020

Called Jeff Kieffer at NexGen for an estimate for complete AC system for our condo. We agreed to meet at 1 that afternoon. Jeff showed up on time and had an estimate that beat several others for thousands less. We did the deal. I gave him the key and access code to the condo for his crew to install the very next day. The crew showed up and installed the system while we were at work...no hassles! I got home and they were cleaning up. ZERO mess anywhere! They helped me get the new WiFi thermostat online, installed the app on my phone and showed me how everything worked. The system works great and it's quiet. It's gonna be a great summer.
Top Notch Pros!
Highly recommend!!!

Kimm S.

12/06/2022 12:00:00 SA

Service call - Heater not turning on ‍.... Called them and it was Easy to schedule an appointment!! They got me an appt 2 business days later. Arnold, the technician called the day of the appt giving me a heads up that he would arrive in about 30 minutes so I was able to leave work and meet him there. He was on time!

Arnold throughly inspected my furnace to investigate the problem. He tried a few things and found some parts not working. He took time to ensure my furnace had correct safety features.
He provided some quotes to repair my heater and some to replace the furnace. I appreciated his thorough evaluation as well as providing me with options.

Mary G.

2/22/2021

Customer service excellent- came out the same day- diagnosed the problem with our heater- started replacement the same day- neat- clean - great experience

Shari K.

12/27/2022

NEXGEN is an exceptional company!! Four years ago, they installed our heating unit. TODAY, their technician came out and inspected, assessed, and cleaned our heating unit AND inspected the ducts.
GERMAN - did a great job. He made suggestions for an IWave (indoor air quality product) that would be tremendous.
Professional, courteous, and capable. Great work.

Henry C.

07/06/2020 12:00:00 SA

Technician Steve Arias came and fixed my air-conditioned today.He was extremely professional about his job.Checked all pertaining parts and made sure he didn't miss anything.Informed me about proper maintenance to keep optima performance.The company should be very proud to have as technician well trained and did his job above and beyond.Thank you Steve.

Sam C.

6/29/2023

Rigo was awesome, called 30 min before and showed up earlier than expected. He ook care of a clogged bathtub quickly and did a clean job.

B M.

3/26/2023

Great customer service, professionalism, speed, attention to detail, quality, and integrity! Larry and Richard demonstrated all of the above during my plumbing appointment. They were knowledgeable and guided me through the entire process. Larry and Richard were patient and easy to work with. They take good care of their clients and ensure satisfaction!

James D.

7/21/2022

Scammers! If you want to get your AC sprinkled lightly with hose water and then spend most of your evening listening about the great features of new a @20K+ system, look no further.
I should have read all the recent reviews before calling them and I wouldn't have to go through the nightmare others have experienced. The $88 special is gas money you are paying for their technicians/salesman to come to your house and upsell the products you don't need.
Also, they did nothing as part of the tune-up except for checking the refrigerant pressure. In the end, their technician, accidentally reversed my condenser fan and one of the refrigerant cap/lock nuts is still missing. There are still lots of leaves/dirt all over and inside the unit and some of the fins are still crooked. I understand that selling or even upselling is part of the business but using my own money and time to upsell your services is a huge red flag. Stay away from this company.

Jose S.

3/20/2023

I recently had the pleasure of working with Connor and I couldn't be more impressed with his professionalism and expertise. He arrived promptly, assessed the issue quickly and provided a detailed explanation of what needed to be done to fix the problem. Throughout the repair process, he demonstrated exceptional attention to detail and made sure everything was functioning properly before leaving.

What stood out to me the most was Connor's dedication to customer satisfaction. He patiently answered all of my questions and offered practical advice to prevent future plumbing issues. I appreciate his commitment to excellence and his willingness to go above and beyond to ensure his work is of the highest quality.

Overall, I highly recommend Connor to anyone in need of plumbing services. He is reliable, knowledgeable, and a pleasure to work with. Thank you, Connor for a job well done!

roland c.

8/18/2020

My new review for this company! The owner apologized for the miscommunication from last time and he send his Tech today.

Pedro is my tech for today and he did an awesome job!

He replaced my Condenser Fan Motor, Compressor Saver unit, Mccr and Installed a wifi thermostat!

I am really happy w/ the service so I also got the Vip plan from them!

Thank you again for everything Pedro and Mr. Ismael!

DE B.

5/26/2022

Next Gen was called to asess a leaking water heater. Their estimate was ridiculous - over $2,000 in labor alone.
The installers must be extremely slow or extremely expensive. Called other plumbers & average cost of labor is $700.

Rachael S.

3/25/2019

Don't think twice, book with Nexgen! They were easy to schedule a visit, organized, efficient and thorough.

We have been living in our home for over 7 years and realized we probably should have the dryer vent cleared. When Roger came to the house he was polite, friendly and professional. Initially it was difficult locating the dryer vent as it wasn't on the side of the house or immediately behind the laundry room but once he found it located in our attic he got to work.

Roger did a wonderful job cleaning the vent, the laundry space area and showing us before and after pictures. He even wore shoe booties to cover his work boots upstairs on our carpeted floors.

I am so happy we booked with Nexgen, I highly recommend them!

Jay F.

8/13/2019

This is my first time using Nexgen and I'm very happy with my experience. The technician James Joyce was on time and very courteous. He walked me through what was needed and although I decided to not go with the service, it was in no part due to James. He couldn't have been easier to work with and very forthcoming. I will definitely reach out to him and Nexgen if and when I need their services.

Anthony J.

4/26/2019

I had the pleasure of doing business with Nex Gen yesterday. From top to bottom the most professional AC & Heating company I have dealt with. Brian Shirley came by my home with co-worker Luis and were cordial in explaining the details and breaking down the cost structure as well as the savings I would experience with my So. Cal. EDISON bill. Which has been extremely high over the last several years. After detail information given I agreed to have service performed and could not be more pleased by the expediant execution of the job his staff performed. Within 3 hours after Handshake with Brian Shirley Nex Gen had a 3 man crew come in and remove the old Furnace and AC unit. Following morning The next 3 man installation crew came in and installed this magnificent System that was just Jaw dropping and truly amazing and efficiently quiet. My wife and I felt an instant difference. I highly recommend this company to any and all when it comes to service and professionalism. Thanks NEXGEN for everyrhing.

Mariapaola S.

9/20/2019

My husband called to schedule routine maintenance on our AC, and they were able to get a team out to us in a couple of days. Joe and Josh were both great. They were thorough and took their time to answer our questions and explain things to us. We'll definitely be calling Nexgen the next time we need anything AC or heat related and recommend them to folks.

Reyna M.

02/07/2023 12:00:00 SA

Had a terrible experience. My elderly family member recently called Nexgen for a service repair on his heater/ac unit because it was not blowing heat. The tech came out and diagnosed a faulty control board and a resistor. My family member ended up paying approximately $1400.00 to complete the repair. Tech finished up and said all was good and then left. The next morning the system again stopped blowing heat just like before. Called them back and they eventually sent out a different tech at our request because it seemed like the first tech was not sure of what he was doing. The second tech eventually came out a few days later and then diagnosed a different issue and wanted more money. We explained that we were having the same issue as before which meant that our system was never fixed right by the first tech. At this point it appeared that they were trying to make more money from my elderly family member and we told them that we were not going to pay more money for the same issue. Yesterday a supervisor and another tech came out and again diagnosed a different issue and again wanted more money. We informed them that we were not going to pay for repairs that we had already paid for and that we should not have to pay for the mistakes or misdiagnosis of the previous techs that came out. After some going back and forth with the supervisor, they refused to make it right and did not want to make the necessary repairs without us paying more monies. They ultimately ended up removing the parts that they had replaced and left us a jumbled mess. They also said they would refund the $1400.00 that we had paid. Terrible experience. Meanwhile my elderly family member has been freezing at night due to no heat. Very disappointed in how we were treated by the company and how they tried to siphon more money out of the elderly. We sent a message to customer service yesterday and they said that someone would get back to us. As of this moment, they have not.

Paul J.

05/12/2020 12:00:00 SA

Thank you NexGen! Very satisfied on how professional and courteous Jesse and Guermillo performed. Very Respectful! Now a days that's hard to find. I'm glad I made the choice in hiring Nexgen. They cleaned up after them selves and even displayed brand new rocks around the unit. A+ in my book. Ish you did a great job hiring those two young men! I will definitely recommend you to my family and friends! Thanks Again Jesse and Guermillo!!!!

Katie K.

8/27/2022

Eddie came to the rescue! Issue was the drain pipe was not draining properly and the condensation was leaking through the light fixture on my ceiling (AC furnace is in the attic). He was professional, on time, thoroughly explained the issue and his plan to repair it. He provided a lot of pictures so I can see the issue without having to go up in the attic. He came prepared with the shoe cover which I greatly appreciated. I also gained some great tips on how to check and maintain to prevent serious issues. I'm very happy with the work he has done and in my opinion, he'd make a great trainer on providing great customer service in addition to getting the job done the right way. Thank you, Eddie!

Ruisha Y.

8/18/2023

German arrived on time and checked out our system carefully. He showed us the right way to fix the problem. Highly recommended.

Debbie Z.

8/15/2017

We had a Trane air conditioner installed at my parents house. Nexgen had excellent customer service and fair pricing for what we needed. Beginning with Brian, the sales rep, to the installers Pablo, Walter, and Armando we could not have asked for better. If you need air conditioning, I would highly recommend using Nexgen.

Adam G.

10/31/2020

The NexGen team were total pros and a pleasure to work with. They evaluated our small condo quickly and efficiently and laid out all the options without trying to up-sell or pressure us to move forward. Because our older unit was never designed for air conditioning we were worried that it would not really work for us but Jeffrey our sales manager found a way to make it work and talked us through every stop of the install before we committed. Once we decided on how to move forward, Pablo, Simon and Carlos handled our install quickly and efficiently. They wore masks, were friendly and polite and cleaned up both days so that you would have never known they were here. When we needed to do some extra work and move the outside unit to please a neighbor, they did it with a smile and speed. Highly recommend NexGen and their people.

Mark B.

7/13/2020

I am very disappointed in they have treated me. I just spent over $23,000 for a complete AC and heating unit. It worked for one day and then it stopped. I call customer service three times to get someone out to repair it. The first two said that they would call me back to let me know when. No call back. The third time she said that some one would call me back the following day, which they did. They said the tech would be out between 3 and 5, but arrived about 7:30. It stopped working a little after he left so I had to call again. The tech came out and still could not fix it so we have to waste another day for them to fix it. I chose Nexgen because they said they had great customer service which is not true.

I would like to update my review. They sent a top technician to check out my system. Part of the system was to clean and that the bacteria out of the air which drew to much current. They fix the problem and the system is working great. The owner personally called me and apologized. That means a lot for the owner, which is very busy, to take time to call. He appreciates every customer

Lisa B.

3/18/2023

Robert from Nexgen came out to check on my HVAC unit and address a concern that I had. He was so patient and kind. He took a lot of time with me and answered all my questions. He also saw that the filter in my unit needed to be replaced, so he helped me out with that. I had a good experience.

Juan R.

4/29/2020

Charlie Scott nexgen project manager arrived on time was courteous professional. He answered all of my father an I questions was patient with our Latino family.
We never had air conditioning before living here 26 years
We had often considered doing this project, Charlie did his job as project manager 1000% explaining everything in detail from who Nexgen company is to complete A to Z installation process.
We probably would have continued looking around had it not been for the mejor numero uno employe
Thank you Nexgen and Ismael

Val G.

10/27/2022

Fast, efficient and very helpful. Got a check-up on my heating and air system. Manny was on time and took time to explain to us all the working of our system. Would highly recommend.

Lisa P.

06/04/2022 12:00:00 SA

NexGen, thank you for sending Roger over. His professionalism is unmatched but more importantly he is a well versed technician. He was very clean and was very respectful of the property. He explained himself thoroughly and to a degree that is easy for someone who knows nothing about HVAC to have a firm understanding as to what is going on with their system. It is extremely important that my mother feels both safe and comfortable in her house, and Roger made the recommendations that valued that. We did not feel taken for a ride, nor did we feel like someone was trying to sell us something. We met a friend in Roger today, and we will most definitely be calling back for service. Roger, I'm recommending everyone to you. Thank you for being respectful and professional.

Christina A.

10/06/2020 12:00:00 SA

Really wanted to thank George Ramirez for his awesome service. Called Nexgen for service on my AC unit. They scheduled me for the next day and arrived at the exact service time. George was very thorough when he inspected the unit and explained everything in detail. I would highly recommend Nexgen and if you can, ask for George.

Carrie B.

05/12/2021 12:00:00 SA

I was happy to see that NexGen reached out to us to try to make things right. They have sent technicians out to our home three times to correct the air conditioning problems and did warranty work on our furnace which they did not need to do but did and we appreciated it. Things seem to be working properly now with both our air and heat now.

Grant S.

06/02/2020 12:00:00 SA

We had the 3 amigos replace our existing HCAC system. After 12 hours they completed the work in one long,hot day. These three guys are true professionals and I would highly recommend them and their company Nexgen. Outstanding customer service!

Sho H.

09/01/2020 12:00:00 SA

Just fixed my ACs on my home with Nexgen Air. Steve and Roger were technicians. They were very professional and know what they are doing. They walked me through all the detail with pictures taken on I pads and gave me very generous feedbacks and options to fix. Very happy with their services and definitely recommend all to use this company if you have any issues with AC problems.

Joshua B.

5/27/2022

Had our annual service and couldn't be more happy with the service or tech that came out- Michael Gonzales. Honest, polite and professional. Was honest on items that were not of immediate concern and gave me timelines on recommendations but did not try to sell me on items I didn't need. Was also clean by using shoe booties and drop cloths where service was performed. Highly recommend and will use as my regular AC service and repair. Highly recommend Michael Gonzalez. Great employee and trustworthy company.

Hugh A.

6/28/2023

I got my system two years ago and it works better than new today. Jason Ryan, and Edward were part of the install and service team. Highly recommended!

Chris P.

4/14/2023

Spent $20,000 with them. Made an appointment for their tuneup (not looking for a discount, just for them to keep their appointment).
Nope.
Called to find out why there's a 4 hour delay, only to find out I've been rescheduled without even a phone call for 5 days later. FIVE days.
Now I'm rescheduled for when I have to be at work (maybe).
NexGen is all customer service until it's time to provide it.

Steve C.

6/22/2018

My 40-year-old system finally burned out and I decided to start looking for a new system. I received bids from companies including Costco. I spoke with Charlie the sales representative on the phone and what he was proposing sounded too good to be true but I decided to have him to the house and see what he had to offer. Charlie was everything he promised and provided me with a great system at the best price. I was still waiting for the other shoe to drop. The next day two Nexgen trucks show up with a professional courteous crew. They had to remove old ducting and relocating my system into the attic. The job was completed in two days and I could not be happier. I highly recommend Nexgen and Charlie.

Veronica N.

9/16/2020

Kevin was wonderful and went out of his way to give us great service. The installer drove from Temecula to Irvine on a Sunday just to make sure everything was perfect. Great service

Jerry K.

05/05/2023 12:00:00 SA

Our toilet and bathtub were clogged, I called NexGen, and they had Jesse come over. He was professional, punctual, and quickly fixed the problem. He also noticed my regulator for my outdoor hose needed to be replaced, and noticed that the cleanout attached to my kitchen had alot of gunk that needed to be fixed, and he fixed these quickly and with a discounted price. He wasn't pushy either. Highly recommend

Alex K.

7/30/2022

Updating my 5.0 star rating from our first experience back in May, 2020. Roger just completed another service visit for us today, and guess what?... Impressive once again. Ultra pro, punctual, thorough, personable, honest, polite, careful (wears booties, etc.) on and on... The dispatch team is also courteous and prompt. That said, Roger is a total asset to this company. Great that we can request a tech and feel like we're establishing a professional relationship. Keeping up on taking care of your home is a task, and it feels good to know you have professionals on your team. We'll continue requesting him for as long as we can. Another solid 5 starts for our second experience with Roger and NexGen for their complete HVAC inspection and tune-up.

Aracely N.

7/26/2019

I was looking around for differences quotes for our HVAC system...our house had no existent ducts/vents so I wanted to make sure I got the best deal possible. So many projects going on with our fixer new house. I had heard from 3 respected companies and I was 95% sure that I was going to go with another company that offered me a great deal on an Amana system (yes I did some research). I was actually thinking about canceling my appointment with Nexgen but I didn't. From the beginning customer service was so friendly. Our sales estimator was Chris and he has a great, friendly personality. I felt like I knew him from ages...my boys even started talking to him like he was a family member since he walked through our door. He spoke highly of his boss Ismael and I got to speak with him in the negotiating process. I was happy with what they offered me and I got my Amana (Nexgen) system and installed was scheduled in 3 days. The 2 days of installation, the lead Daniel came on time, was actually early waiting for 8am lol. He was a great person, extremely friendly and helpful...explained everything that was going on to my dad, who was the one around to open my house. Daniel also spoke highly of his boss Ismael and like Chris both seemed to be happy to work at a place that treats their employees great. I am even more satisfied with my purchase since Nexgen is employing such awesome people with a great future in a positive work environment. Ismael hope your business continues to prosper. Great experience with you guys.

Jim T.

1/19/2023

I have an 8 year old outdoor Rheem Tankless which started giving error code 11 and 12 on Jan 5, 2023. The tankless stopped producing hot water. My regular plumber services Noritz, but not Rheem, so I found NexGen on Rheem website and overall Yelp rating seemed good, so I contacted them.

Jan 6 - Vinny came out. He is very friendly and decent guy. He seemed familiar with tankless, but not familiar with code 11 or 12. He had to call Rheem Tech Support who walked him through to sand down the flame sensor. Vinny did not know Rheem's Tech Support number or how to find it. I looked it up on Google for him. When Vinny left, it seemed we had hot water, but later that night, we had code 11 and 12 again. He charged $108.

Jan 9 - John came out. John is very friendly and professional. He seem experienced with Rheem and also sanded the flame sensor. He did not charge since the issue was not resolved previously. Later that night, had code 11 and 12 again.

Jan 10 - Kevin was suppose to come out, but Jesus showed up instead. He found no gas going to the tankless, so took apart the pipe at the gas meter in order to pump air to find the leak. He determined there was a leak in the underground gas pipe that leads to the tankless unit. Jesus wanted to charge $195 for the leak detection, but agreed to charging only the difference of $195 - $108 since I already paid $108 previously. Jesus called his field supervisor (I forgot his name) to assist. When the supervisor showed up, he explained, the 50' long underground gas pipe has water and water got in via the outdoor tankless unit due recent rain. Once there is water in the gas pipe, it needs to be replaced. He gave two options to replace it 1) reroute the 50' long pipe above ground for $8101.93 and 2) dig up the concrete and replace the 50' long pipe below ground for $11,218.05. He also indicated a permit is needed for the rerouting which I was suspicious of. It's a 50' long pipe that goes straight from the gas meter to the tankless. Not a complicated job. On top of it the supervisor recommended to replace the outdoor Rheem unit with a Navian tankless. He verbally quoted $6500 to replace the tankless unit. Obviously, I knew the supervisor was trying to scam me. I already knew replacing a simple residential tankless unit costs around $2500 with labor and parts from recent experience at another house. Also, I did not believe water got into the pipe via the tankless unit. The internals of the tankless unit was dry. I felt quite insulted Jesus' supervisor would treat me as a dummy by quoting an exorbitant price and recommend unnecessary work. Obviously, I did not sign up for the work. When they were about to leave, it was clear everyone could hear gas leak above ground next to the gas meter where they did work. I notified them immediately and they had to turn off the gas to the entire house for safety. Jesus' supervisor wanted to charge the whole $195 for leak detection, but I stated they had agreed to charging only the difference for the work. Eventually, the supervisor decided not to charge anything even though I insisted I pay the difference as agreed upon. Right after they left, I called the gas company to come out for leak detection and they detected two new leaks next to the meter where Jesus and his supervisor had taken apart the pipes. So, apparently, Jesus and his supervisor had introduced two new leaks to the gas pipe (both above ground) in addition to the original underground leak.

After the gas company identified the two new leaks Jesus and supervisor introduced, I called my regular plumber to come out to fix the two new leaks and to address rerouting the 50' gas pipe to the tankless unit. My regular plumber quoted $800-$1000 to reroute the gas pipe above ground where NexGen would've charged $8101.93. However, my regular plumber is very smart and identified a second gas pipe that was right next to the tankless which he can also route to the tankless unit. The Nextgen plumbers failed to identify this option. Overall, to 1) fix the above ground leaks Nextgen plumbers introduced and 2) reroute pipe to the tankless unit to address the original gas pipe leak issue, my regular plumber charged $625 (parts + labor) about 3 hours of work.

As for how water got into the underground gas pipe in the first place, three experts all agree the underground pipe must have been corroded due to the elements and they all stated it's almost impossible for water to get into the gas pipe from the outdoor tankless unit as NexGen claimed.
- First SoCal gas technician (the first guy who came out to identify the leak above ground and place the lock on the gas shutoff)
- Second SoCal gas technician (the second guy who came out to remove the lock and turn gas back on after leakages were fixed)
- my regular plumber

Essentially, some Nexgen plumbers are crooks out to scam you. I do NOT recommend Nexgen! Stay away from Nexgen!

Ellen D.

03/01/2023 12:00:00 SA

Robbie was knowledgeable, explained aspects of my furnace and condenser well, answered my questions and was professional. Highest scores for Robbie and NexGen!

Denise Z.

11/05/2021 12:00:00 SA

Excellent service all around. From the nice customer service people on the phone to my plumber, Lary, this is going to be my plumbing service company going forward. Lary was very courteous, professional and knowledgable. He arrived on time, knew the equipment well and replaced a faulty leaky faucet that a previous plumber had installed incorrectly. He replaced my old garbage disposal with a great new one that is much quieter than the old disposal.
All done for a good price too. I would give this company 10 stars if I could!

Tom B.

11/05/2022 12:00:00 SA

Both our AC and Furnace needed to be replaced. After an extremely high pressure meeting with a different contractor, we called NexGen in Anaheim. They sent a Project Manager out, Regan, just 2-3 hours later. There was no hard sell, no upsell, nor running down other companies. He clearly explained aspects of the system available to us and focused on what it was we wanted in a new system. When the quote on our high end system came in unbelievably high, he presented a more reasonable alternative. We had to negotiate hard to get to a price we were comfortable with but the process and back and forth discussion was good. Once agreed, the next day, Marvin, Arturo, Eric, and Jimmy installed a completely new HVAC system. Great guys who did a great job. Very respectful, diligent, hardworking, neat and cleaned up nicely. Everything you would want from a service team. I highly recommend NexGen as a company and all of the employees who helped us. I called Tony (the manager) to let him know and he was great also.

T W.

1/24/2023

Our Furnace was not functioning properly as it would turn on intermittently but would never heat to the set temperature. I called Nexgen in the morning and David answered. He listened to my problem and my request for service asap. He was able to assign a technician to arrive an hour and half later! He did an excellent job satisfying my expectations. The assigned tech Robbie called as he was leaving his base and proceeded to obtain some background on the issue we were having. He explained that it was good to know but he did not want to speculate until he was at our house. He arrived on time, introduced himself and started to diagnose the problem. He was very knowledgeable, friendly and professional! He understood what we needed and he did a full diagnostic service to make sure everything was working properly. Once he was done he reported his findings and explained what he had done to fix the problems. He was very quick and efficient and left us with a working furnace! Nexgen, should be proud of the service that David & Robbie supplied as it can be difficult to find great help and those who especially represent your business as they do! Thanks again!

Susan M.

05/04/2018 12:00:00 SA

Nexgen came as a referral from a friend who had used them a year prior. They returned my call quickly and within 3 days my new A/C was being installed. Edgar, Pedro & Roger - my install team- were fantastic! The salesperson was too salesy...promising that anything could be done with little to no issue, which I knew was overselling, but moved forward knowing that there would be a solution and the guys doing the install were really the people I needed to speak with anyway. They were patient with me as we walked through my concerns and they presented me with my options. They were very honest in what could be done, but how difficult it may be and what it would ultimately look like. We came to a great solution with their patience and input. They worked hard and were diligent. I haven't had to use the new A/C yet, but feel confident it is ready to go when we need it.

Ira K.

6/20/2022

I have used NexGen several times but this time it seems like the company has fired all their repairmen and hired only sales people. If you glance at other recent reviews, they seem to have similar experiences.

My experience: The pilot light on my water heater won't stay on, so I gave NexGen a call since we previously used them. I called at 9AM and they were able to get someone out by 10:30AM. (I've diagnosed the problem so I had an idea of the part that needed to be replaced) Repairman came out, looked at the water heater (without touching it) and started to go over my options for replacing the water heater. WITHOUT TOUCHING IT.

Here are some weird questions that were asked, and in my opinion, having nothing to do with my water heater:

- how long have you lived here?
- how big is your house?
- what do you do for a living?
- I see you own that widget, I own one too and do lots of things with that widget.
- what's your religion?
- how many kids you have?
- what's behind that wall?

The questions themselves don't bother me, it's just that I wasn't in a talkative mood. I just want to get my water heater fixed and move on with my life.

In the end, a price was given for $1600 to replace the gas control unit or $3800 to replace the water heater or $12,000 to upgrade to an electrical on-demand water heater.

I called another company who came out and tested everything and replaced the copper wire that is the thermocouple for $325. Yeah, they got on their knees and touched the water heater...Imagine that.

I don't blame the technician at NexGen, I don't think they knew what they were doing. Like many others have commented, they're good salesman but not so much repairman.

But the real reason this company warrants a negative review was because they charged you $88 to come out and not touch your water heater and make you listen to a sales pitch for their service.

K M.

8/17/2023

Not honest. I asked 2 questions she assured me on both tech showed up and we found out on both she lied. We did not do business. We even called to speak to the owner because he advertises honesty they would not allow us to speak directly to him. I never leave bad reviews I usually avoid it but this time I was very clear when I called because we've been ripped off and I'm super skeptical.

Armando E.

5/28/2019

Quick response from service support and even accommodated my schedule, Mr. Martinez took care of my service needs quickly and correctly.
Overall great experience.

Camden R.

6/20/2022

I would recommend you checking around with other companies for your AC or Heater needs. This company is very expensive. I would say 3 to 4 times as more expensive as other companies. The technician is respectful but the quote and pricing is outrageous.

April C.

9/28/2020

Our AC broke on one of the hottest days of the year... we called Nexgen and they came out the very same day! Josh showed up and was very fair and honest, fixed everything quickly, and provided great service! Thank you, Josh, and thank you, Nexgen, we are so happy with the service!

Ashley C.

7/21/2020

A huge thank you to Joel Chavarri. He came to our home, while being safe and practicing social distancing, he made the experience very personal. He was helpful, informative and very courteous. Unlike other HVAC technicians, he addressed all of our needs without trying to up-sell us on anything that was not necessary.

He made sure we were satisfied, comfortable with the results, and that we understood what was happening with our system. No hidden costs or services required, which was our concern before calling for service.

If we ever need service, or any assistance with our air again we will be using Nexgen and will request Joel as our technician.

Katie K.

4/15/2019

Had my maintenance appointment for my AC on 4/13. Joel came out and was great. Very complete and took his time to clearly explain everything.

Joyceline N.

08/08/2022 12:00:00 SA

After fumigation, our gas line was turned back on by Socal Gas, and our water heater and dryer went out. NextGen Plumbing went out the next day! Service was fast and efficient. Pricing is fair. We also had NexGen HVAC take a look at our furnace because SoCal Gas flagged it as unsafe: NexGen inspected the furnace, sealed it up--no charge! I would call them again for any HVAC/plumbing needs!

Tamieka W.

06/02/2020 12:00:00 SA

My previous AC & Heating company went out of business leaving me to locate another company for required mx to my AC unit. Luckily, I came across a television commercial for NexGen and made an appointment for service. Scheduled my appointment with ease and secured an appointment the next day. Technician Rueben came out to service my AC unit and I was thoroughly please with his customer service and knowledge. He answered all of my questions and even offered a few recommendations to maintain the integrity of my system. I am very pleased with NexGen and will be using them again in the future.

Sid E.

09/09/2017 12:00:00 SA

I called NeXgen to get a second opinion and quote on a replacement HVAC system. My 24 year old system started leaking water from the evaporator coil case during the recent heat wave. Another service company did some checks, found the refrigerant level OK and some water coming down the drain tube (as it should), and suggested the problem was most likely a cracked or rusted drain pan which they could not see without a costly tear down inspection. They quoted cost for a complete system replacement.

Collun, the NeXgen Tech, did some checks but wasn't about to jump to the same expensive conclusion. He poured a half gallon bottle of water into my suspect leaking drain pan - followed by two more bottles after only a very small amount of water came down the drain tube. It wasn't fully blocked - but just wasn't flowing well enough to do the job. He then blasted out the blockage in the drain tube and water came rushing out.

Problem solved - at least for a few more years, for the cost of a service call rather than a system replacement. When the time to replace my aging HVAC system finally arrives - I'll be sure to get the first quote from this experienced and honest service company.

note: I'm not implying the other contractor was dishonest, but NeXgen went a few steps above & beyond before rendering an expensive replacement diagnosis. I'd suggest anyone looking at a system replacement might want to get a second opinion from these folks.

Debbie G.

8/14/2023

Marco is awesome. Super responsive, knowledgeable and friendly. He explained our situation well and offered a system inspection so we can take measures to ensure our plumbing is functioning properly.

Anthony H.

9/22/2022

Roger was great, he arrived on time and was very professional. It's rare to have a company that is straightforward with what they are doing and not try to sucker customers into a path that ends up costing more in the end. Would highly recommend.

daniel p.

10/22/2021

I am so glad i went with NexGen to service my HVAC! Omar was very polite, professional, and informative. He went above and beyond to make sure my furnace was serviced and cleaned correctly! I had another popular HVAC company over two years ago and was not willing to put in the sweat to do the job! They claim the right way not the easy way YEAH, right! Sounds familiar? From now on NexGen has earned my business! Thanks Omar, you the man!

Arman S.

11/14/2022

I was parking outside there building and was about going to walk in to talk to the person about a job I needed them to do and when I saw one of the works walking in so I asked him if the manger was in today the guy I asked was Sam or Sammy was his name and he was so rude to me like he said I don't know bro just go inside and ask them why the fuck you asking me go in side and check like are you serious what kind of costumer service is that so I just got back in my car and drove home

Marco L.

09/08/2021 12:00:00 SA

NexGen HVAC & Plumbing were fantastic.

I called, made an appointment and they said they'd text 24 hours before and call on the day... They sure did.

Omar arrived on time and thoroughly checked our AC system, tuned it where necessary and made the required urgent changes. Omar explained to me, all the urgent items and things that could be done over time to improve the performance and efficiency of our AC system. Omar took his time explaining the more technical items so I could understand, which I was very thankful for.

Omar was very polite, professional and efficient and i have no hesitation in recommending him and NexGen. I'll certainly be using them again that's for sure!

Chris V.

2/17/2023

Larry Acuna is great technician. He came out and performed a through analysis on the gas meter with recommendations of a earthquake valve.

Kathy P.

06/02/2021 12:00:00 SA

They were totally focused on trying to upsell me on many things I did not need. They were supposed to service my AC units but they didn't do much, in fact they try to leave without even changing the filters. They quoted me a price to clean the coils that was double the price another local company I called. I have tried repeatedly to contact them via phone and email and get no response. I was on a service plan that was to give me a discount which they didn't do.
Horrible customer service and communication!

D D.

02/06/2021 12:00:00 SA

Roger Cuadra (OC) is an amazing, attentive, hard working and clean Technician. He came out within a day and got my damage external units cleaned with a smile and a detailed report. This company and Roger are amazing.

Jill D.

2/25/2023

I hadn't met Ruben until I had car trouble near his house in the rain with my young grandsons last night. He was just pulling into his driveway from a day of work. He was kind enough to help us and got on our way. I offered him money for his trouble and he didn't accept it. He was friendly, kind, and humble. When I have issues with my HVAC I will definitely give Ruben my business!

Rubén D.

05/02/2023 12:00:00 SA

Work with tthis company at your own risk. If you take your time to read reviews than please hed my warning. They are a big company, not cuzz they do good, honest work. They big cuzz they fix stuff that isnt broke and then charge you crazy high prices to fix.

Maggi P.

6/28/2023

NexGen sent Tanner to troubleshoot my system's problem and he diligently searched until he found the source. He did a temporary fix while the part is ordered. He was responsive knowledgeable and polite.

Edward S.

07/08/2018 12:00:00 SA

I live in a condo in Irvine. I called NexGen Air when my circa '76 heat/air conditioner went out during the heat wave. I called NexGen Air and John B and his crew (Mario, Rafael, and Hernesto ) got on it right away. They took out the old unit and put a new unit inside of a day 48 hours from when I first called. And they followed up.

Kourosh M.

9/22/2022

Our faucet was leaking. Casey did a fabulous job replacing the faucets. I will definitely use him again for my plumbing issues.

Suzanne M.

08/03/2020 12:00:00 SA

Really great job! Our guy was very professional and nice. He did what it took to get the job done and let us know honestly on any additional work to ensure our issue wouldn't happen again. We didn't feel pressured at all with the other suggestion. I was also very impressed with how the close out a job and the detailed pictures and invoice.

B S.

7/17/2020

Thank you Ryan Cortes, project manager and 2 of his crew for a job well done! We were given a good deal!
They came and finished on time, observed proper COVID precautions, and left everything cleaned up.
We highly recommend this company!

Shana L.

05/11/2023 12:00:00 SA

After the issue I had with one of the technicians, the filed manager called and apologized for the situation. He also reimbursed me for the diagnosis and the cost of repair which I had done by another company. If they're willing to go this far to remedy the situation I'll give them a try next time

Jose L.

12/12/2018 12:00:00 SA

Our heater gave out a few weeks ago and decided to look around to see what it would take to get it replaced. Our AC was on its way out as well and we decided to replace that as well.

We spoke with Jorge G. and was able to assist us with what it would take to get our system replaced. He was prompt, friendly, and knowledgeable. We shopped around and decided to go with NextGen Air.

I was surprised how quickly and what great a job they did. They were able to replace out the entire system in one... single... day. I was not expecting that. It was done fast, clean, and more importantly, right. Once they finished, they were meticulous about leaving our place just as they found it, clean. Never had I had a house job where I had nothing to follow up with, or to nit-pick. The work was done, it was right, it was done great.

The system is purring along and now enjoying our new system.

Nikko M.

9/18/2020

First and foremost, Reuben R. is amazing. He's professional and answered all of my and my wife's questions. We have been having a problem with our HVAC unit. He is very straightforward and honest. We were very comfortable and happy with the unit that we bought. Also, our installers! Professional and careful with their surroundings. Very personable and friendly. Furthermore, with Covid 19 precautions, everyone adheres to protocol. They wear the proper PPE at all times and are very cleanly. They also go above and beyond to wear foot coverings to protect the flooring. If you ever have any issues with your HVAC unit or looking to purchase, we highly recommend this company.

Ray F.

8/14/2023

NexGen did a great job of trouble shooting and helping identify the root cause of the degraded cooling with my air conditioning system. Jesus Gastelum got here on time and walked me through the evaluation steps and explaining what he was doing to find the issue with my system. I greatly appreciated his thorough understanding and explanation of my options to fix and upgrade my system.

Sally M.

8/24/2021

I called to service my A/C and was greeted by Carlos. This young man was very knowledgeable in his field. He took the time & effort to explain my options. He did recommended a few things, but I felt NO pressure. Because of Carlos' courtesy and kindness, I'll we be a customer forever.

Anthony M.

7/17/2023

They were fantastic. My air went out and the house was up to 80 degrees. I called and they showed up within a hour and had the problem fixed within 30 mins. I'd highly recommend them.

Carlos S.

8/27/2020

The entire experience with Nexgen Air exceeded my expectations. Their web site made it easy to book an appointment for an estimate. Their staff did a great job of following up after the appointment was set. When I met with Jeff from the Nexgen team he did a great job of explaining my options and more important helping me understand the solution. I never felt sold or pressured in any way. Jeff followed up and shared specific about the company and its culture which weighed into our decision. Once we decided to go with Nexgen the process was straight forward and Jeff worked with us even through Sunday to get us scheduled that Tuesday. When the installers came out they followed all the safety protocols and deliver excellent work. They were very professional you can tell they take great pride in their work. When they were done they did a great job of cleaning up and helping me understand how to use my new unit. Throughout the experience it was clear the culture is to provide excellent work and customer service. Thank you for everything Nexgen.

Justin C.

07/12/2019 12:00:00 SA

I asked for a quote from NextGen 2 days ago and they immediately replied back asking for some basic info and then we agreed for an appointment for the next morning (yesterday) for someone to check up my shower issue (I have no cold water at all). When Ruben came by and proceeded to my room he asked what was wrong with the shower I told him all that I know about it; it was my parent's friend who remodeled our showers. So he took apart the shower control and found the issue; whatever the device that controls temperature is called it was installed upside down but even worse the valve it's connected to is upside down so there was no way he could do anything about it unless I wanted to spend thousands of dollars on it. He put everything back in place and even cleaned up the tub coz of his shoes and I wasnt expecting that all. We talked about what the degg gice he did today and it really was a free quote so I was happy about that! So all in all Ruben gave such great service and had a handsome great smile too!

christopher l.

1/23/2023

David T came by and took a look at our furnace. He did an amazing job and was quick to the find out the issue. He replaced the fuse and furnace was back working. Highly recommend.

Rosie D.

05/06/2021 12:00:00 SA

Totally recommend them!! Best customer service ever! I called them and got a fast response stating they would send out Joel Chavarri. He was very reliable, honest and on time. It's hard to find a company that cares for their customers needs and I am more than happy with how everything went. Once again thank you for the fast service and for sending me one of your best guys!

R S.

01/03/2022 12:00:00 SA

Horrible experience. I asked for a 2-way wall heater and the project manager who did the analysis said there would be no problem and gave me an estimate. The next day they came and started to install...that was December 18th. Today is January 3rd and the work is still not complete. They tried to bill me for the 2-way unit even though that's not what I got. The tenants in the house had to go two weeks without heat in the house. I had to reduce their rent due to this incompetence. They left holes in the wall that haven't been fixed as of this date.

GilEmma R.

6/19/2023

Service provided by Joseph today. He was super knowledgeable, described details of our unit of why it wasn't blowing cool air and was easy to understand. Super friendly and helpful!!

Andre R.

4/29/2021

Roger and Omar were great in our appointment. They were courteous, knowledgable, and were great with communicating their expertise. I would HIGHLY recommend these two and this company for all of your A/C and Heating needs.

LInda S.

3/27/2020

We had two toilets back up! Was told Nexgen also had plumbers, who knew! Called and got a same day appointment. Andres arrived on time, immediately fixed the problem and was extremely polite. He had to go in and out several times to work on the clean out and made sure to put his booties back on each time he came in. Very pleased. Excellent service, excellent price.

Daisy L.

12/10/2021 12:00:00 SA

Ben and Ruben were fantastic! My mom is in hospice and they were so sweet. They made her day and fixed her furnace. They were quick and thorough. They went way above and beyond to get my mom's room comfortable for the winter. We will definitely call them specifically again. Thank you so much!

Dr. Shannon B.

1/29/2020

Nexgen sent a gem to resolve our heater not working...
My husband had originally scheduled another company in advance. That tech showed up and totally ruined my day, wasted 4 hours of my time, left with no work done.

I found nexgen from yelp reviewers. The rep on phone said they'll send someone within the hour. Nexgen tech found the problem in less than 15m, threw in a new capacitor for my heater and viola it's working again. They warranty in case it doesn't work, they'll have that cost towards a new heater.

This guy was relaxed and only asked questions related to my heater (the other guy from competition was asking inappropriate personal questions). The cost was 1/10th of what the other company has proposed.,You have no idea I was so glad I called nexgen!!!!!!! Wish I remember my techs name!

Jamie L.

3/27/2023

The technician Robbie was great and professional!! His work is impeccable! He know his work. Highly recommended!!

RJ M.

10/05/2020 12:00:00 SA

Needed some service for my rental property and found Nexgen on google. I could not be more pleased with the communication and responsiveness of the Nexgen team. Appointments, confirmations, and follow ups were executed perfectly. The technician, Roger Cuadra, was outstanding. On time, professional, very detailed, and efficient on the service call. Roger identified the issue immediately and performed a full diagnostic check of my system. He also provided me with several service options based on my system's current and future needs. I work in construction professionally and was extremely surprised with the high level of service provided. Not sure if Nexgen is the low cost provider in this space but they provided me with great value on the service today. Will definitely use Nexgen again and recommend to everyone I know who needs HVAC service.

Christopher H.

8/15/2023

Rodrigo was very knowledgeable and educated me on my future needs. I recommend and give him 5 !!!

Curtis B.

7/27/2021

Robert Ramos is by far one of the most professional technicians that I have experienced. His product knowledge was a tremendous confidence builder for me. He was able to explain where the issues were in a way that wasn't over my head, he made sure I understood. He gave me excellent options and helped me structure a game plan. I was able to get the work done that I needed and was happy to pay for Robert's work. I wish all of my experiences resulted in this manner.

I look forward to working with NexGen again and will specifically request Robert.

Ganesh N.

9/15/2020

My review is about an AC system installed in July. My old system broke down and didn't just want to continue fix it and decided to go with a new one. Got a few quotes and the last one to give me a quote was NexGen. They did find my duct system messed up during the inspection and replaced them as well. Their pricing weren't the cheapest but they were willing to offer me a competitive pricing to win my business. Also the best thing I felt about them was the fact that they wanted to do the replacement in the correct manner as possible. They did took the city permit and all that were included in the price offered. No other companies mentioned about getting a permit. The guys who did the installation were extremely polite in explaining everything and they did a pretty good job. The insulation they used over the duct in my garage was peeling off due to the heat and I just had to call once and NexGen sent out a guy to fix it. So far their customer service seems great and I'm hoping it will continue the same. I was skeptical about going with a bigger company but I'm extremely happy that I went with NexGen. I would recommend them.

Liz T.

7/20/2020

Let me tell you about Manny from Nexgen Palm Desert...
Manny is a gem as soon as he walked in here he was very nice and respectful and located the problem very quickly.
Manny also did a very thorough diagnostic test on my HVAC. He went far and beyond the call of duty. Wow I'm very impressed and I wouldn't want anyone else to handle something like this. I was in excellent hands.
I'm very grateful, Thank you Manny!

Tina L.

6/21/2023

Michael A from NexGen recently did our annual service and a follow up visit to resolve an issue . He did a fantastic job, communicated with us while waiting for parts to arrive. We highly recommend him.

Michelle O.

11/05/2018 12:00:00 SA

Today I had maintenance done on my air conditioning unit and my furnace. Max was the technician that came out and did the cleaning and checking of the components. He was very courteous, thorough, and knowledgeable. Because of his professionalism and presentation, I will continue to trust my air and heating service to NexGen.

Henry K.

5/29/2020

I was writing this experience with nexgen off when I was contacted diligently by their customer service manager Liz who I will say acted in one of the most professional manners I've experienced with any company in a long time. She very sincerely wanted to hear about my experience and wanted input on how the situation could have been handled better. I will say nexgen did an excellent job at turning a poor situation and making it right.

Anthony P.

9/24/2022

We got our HVAC system tuned up. Edward Pineda was very informative and knowledgeable. If you're going to get tour system tuned up, I suggest you request Edward.

Franci T.

8/30/2022

Amazing company with fantastic service. I highly recommend. Art was our technician. He came on time, is professional, very knowledgeable, and did a thorough assessment. We couldn't be happier. Thank you!

Nathan S.

01/11/2021 12:00:00 SA

Josh from NEXGEN Air was phenomenal. He was completely professional and fair with everything he did for my house. I had a problem with my mini split air conditioning system and Josh was able to diagnose the problem, and fix it! Scheduling was very easy and the technician arrives within the time window provided. Josh was extremely helpful and would definitely recommend using this company again.

Norma J.

11/02/2020 12:00:00 SA

Zack England (Oklahoma) came out to my home and provided me with an estimate for a new air-conditioning/ heating unit and installation . He was professional and honest. He put everything in simple terms so that I could understand all that the job entailed. He provided me with various options and gave me his opinion on which unit would best fit my needs. After obtaining a few estimates I contacted Zack for the job. He promptly responded and came out to my home to sign the contract and get the job scheduled. His crew of Daniel and Panda came out the next day to start the job. They were extremely professional and kept everything in order and clean. The job was finished in two days. They patched up the walls and cleaned up the areas they worked on. Additionally Jessica S and Michelle in accounting were very helpful and always available to answer any questions. Overall I was very satisfied with the job NexGen provided.

Theresa N.

01/11/2019 12:00:00 SA

My AC journey has been a long one. Our unit started leaking last spring. We had some companies come out who wanted to charge us just to diagnose. Turns out we had leaky coils and needed a replacement. I called over 5 different companies and got quotes. We were about to go with another company when a friend recommended Nexgen. Jeff Larson came out and was super thorough. He broke everything down about what they were going to do. What sold us were some pictures of Nexgen's work and their pricing. Jeff checked in regularly on our process and even came out twice when my husband had more questions to grill him on. They beat everyone else's price for sure. But seriously more importantly their work is amazing. Daniel Lopez managed the job and helped make me and my husband feel heard and confident we were getting awesome care. Our inspector even commented on how good the job was. Pictures speak a thousand words - check out these before and afters. It was so clean and organized. It's been two months since our unit was installed. We love it.

Jean L.

3/14/2019

Ahhhhh the things we take for granted in life. Finally real hot water. Moved to our house 9 mo ago, used home warranty to have a different plumber come and fix the low pressure and the duration it took for hot water to come out. Mind you, it was pretty much luke warm water, not hot. Never got fixed and we just kind of decided to live with it. Then a few days ago, our luke warm water kept turning cold for a few seconds, then go back to warm and then to cold and so forth. We knew it was going to be a waste of time asking the home warranty to see if it was covered so decided to take a chance with NexGen Plumbing. Soooo happy we did. Jessica was prompt with answering all our questions and arranged for Joe to come out. Although this house is only five years old, since we didn't know the maintenance history, we had the tankless heater flushed. After working with the water pressure regulator, it was determined the pressure was dropping quite significantly. Joe replaced the regulator and voila~ hot water in our upstairs master bathroom, within seconds of turning it on! Before we had our water running for minutes in order for warm water to come out. So incredibly happy with Joe's expertise, professionalism and of course, hot water and much better pressure. Thanks. Would highly recommend. I usually never leave this long of a review but I needed to share our experience.

Diane S.

5/13/2020

So I called for service on my mini split system they installed two years ago . The service tech they sent was Roger Cuadra .I cannot express how great full I am for this young man ! He resolved my issue quickly , offered to inspect my main system in my home .When he pulled out my filter it was completely clogged up with dirt ! . He replaced it with a new one at no added cost ! Gave me some great tips on how to maintain my air conditioning ! I'm so happy with the service I signed up for their maintenance plan !! Thank you so very much Nexgen for sending a great technician!! He truly deserves a raise and this company should be glad they have an employee like him

This is my second visit from roger cuadra outstanding technician from Nexgen . I called to get my bi annual service maintenance before summer starts . He replaced a few components that were going out on my central heating and cooling system . I got a great deal with my veteran discount and now have peace of mind that my system will get me through a few more summers. I highly recommend Nexgen . And I'm looking forward to my next visit from roger !!! I will be requesting him for all my maintenance visits !!

Ing V.

8/16/2019

Extremely impressed and beyond satisfied with this company. They installed a new AC/Furnace system at my house, plus insulation within the attic. I was waiting to write this review until after the final city inspection, which happened yesterday. They passed both the state and city inspections with flying colors. Both inspectors actually complemented the installation.

My great experienced started from the beginning. Being in the construction industry, I knew I needed to get a hand full of quotes, and then do my selection. I got a total of 5 quotes, from comparable contractors. Most of the other guys came into my house and spent 2 to 3 hours running measurements, calculations, and then giving me a sales pitch. But Jorge G. with Nexgen was easily the most relaxed of the bunch; He came in, run some quick calculations, asked me what I was looking for, created a plan for the system, and then gave me an awesome quote. All in less than 45 minutes! And his quote was more than $3,000 below the closets bid! I found Jorge to be extremely honest, knowledgeable, and willing to work out a deal. Once I had all my quotes, I knew using Nexgen was a no brainer. By the way, all other contractors had a backlog of 2 to 3 weeks, but Nexgen was ready to start the following day. I signed the contract on a Friday, and the installation started that Monday.

Now let's go to the installation process. The installation crew was simply amazing. Their names were Arturo, Marvin and Carlos. They arrived as me and my wife were getting ready to go to work. The three of them were extremely polite and courteous. I could see they were good, honest people by the way they respectfully addressed my wife and toddler. I felt safe to leave them working at my house while we were out. It blew my mind that they were able to do the installation in just 2 days, as it consisted of new ducting, electrical work, gas and water lines, as well as attic insulation. The place was spotless after the installation. Again, I cannot say enough great things about these 3 guys. They were just awesome!

By the way, I know the owner of the company reads these reviews. Ismael, let me congratulate you on such a well-run company. I can tell you are a great boss, as Jorge, Arturo, Carlos and Marvin had nothing but great things to say about you. Well done my friend!

Mario L.

7/29/2022

After many tryings, we finally have our initial problems solved thanks to Gabriel, he saved the day and NexGen reputation.

Mikey H.

7/30/2020

My AC was randomly shutting off so I called Nexgen to come out
* AC Tech that came out was friendly & very knowledgeable
* Of course my AC decided to work fine & didn't have issues while the tech was out
* I was worried I was going to spend money on a trouble call for nothing
* Service rep said since he doesn't see any issues No Charge!
* I was grateful tech and company were honest

S P.

8/27/2022

WARNING: DO NOT USE NEXGEN FOR PLUMBING. I would give negative 10 stars if I could and I hardly ever write reviews unless it's egregious.
Re: PLUMBING - Toilet Flush Valve Kit - I needed to have two toilet flush valve kit, something anyone can purchase from the Home Depot for $20 installed. I told Ramon who refused to leave my home for hours, after I told him repeatedly to email me an estimate. Instead he went into his truck parked outside my home for hours and finally came back with a recommendation: I would need to buy two brand new toilets because they couldn't get a specific part!!!! That is not only unprofessional but it's highly UNETHICAL. It should be a crime to not leave the premises when asked to, but to tell me I needed to buy 2 new toilets at $600 to fix a simple valve/flapper. They are the worst service provider I've ever used in my 30 years of dealing with home repairs.

DO NOT USE NEXGEN FOR HEATING/AIR CONDITIONING. I needed a new thermostat for my unit. Roger recommended I needed to get coils cleaned, add refrigerant and add easy seal. Simple enough except he gave me an estimate of $2000. Something other companies have done in the past for $149. I told him I needed the least expensive thermostat....he still quoted me $2000. There was a website coupon for $100 off so came to $1900. After reading other 1-Star Reviews, they have a standard operating procedure: they are aggressive, don't leave your property, pretend to wait for an estimate that ends up being over $2000 for whatever the problem is. DO NOT USE NEXGEN ever!!!! MOST UNETHICAL COMPANY EVER.

Vernita S.

11/24/2020

Firstly, I need to say that I am always of the mind that I will pay extra for good customer service; however, in this case, I didn't have to. Good customer service and satisfaction are in the fabric of this company. From Ryan (My Goto-Guy) to his manager, the finance people, and even the follow-up folks - EVERYONE was helpful and kind. Ryan explained all the prices and products clearly to me and was willing to work with me to get the heat I needed in my home. Asbestos ducts - gone! Cold nights - gone! Broken furnace - gone! All in 24 hours. Fast, friendly, and clean service all in one company. Thank you! Go with this company! They are the best!

Eric G.

6/15/2021

Called NexGen for the $88 Tune Up special. Art came out and not only explained how everything works, but how each issue we have is affecting other things. He actually came out a second time, so our other homeowner could have it clearly explained, so we have a head start on our decision (repair vs replacement). Gave us five separate repair estimates, based on how much we wanted to do. Great job, Art !

Terri J.

8/28/2020

Max was very professional. He arrived on time and walked us through every step of the repairs. He gave us options and once we made a decision, he quickly made the repairs and waited to ensure everything was in working order and checked for any additional issues. He ensured that all of my questions and concerns were addressed and ensured I underderstood his explanation. He was great . I would definitely use their service again

Mark T.

10/20/2020

We've had a great experience with Nexgen! Had some crushed ductwork that was old anyways, and were looking for quotes. Filled out a request for appointment for the same day, figuring it would be sometime in the next few days. Eddie was able to come out, get us looked at and quoted, and then wrap everything else up the next day -- all with work to start the following day. Extremely professional work & follow-through. Great work Eddie & Nexgen!

Jason L.

08/06/2022 12:00:00 SA

Edward Hurtado was great! I was so relieved to get same day service... I was surprised actually! I called around 2pm and Eddie was here @ 4:45p. He gave me some tips on how to prevent / maintain my AC unit in the future to avoid problems and went above and beyond helping clean the unit. Kudos to him and the nexgen team for making things so easy.

Jeff L.

5/19/2023

They were a third the price and incredibly thorough. I had Josue Donate fix a leak and he even found another leak that I would have never caught and didn't even know to look for. By catching the other leak early, he likely saved me tens of thousands of dollars in future repairs. I will literally only work with them now. Really impressive experience. I am sleeping much better tonight because of Josue.

Angela F.

6/21/2022

NexGen worked with my schedule to make an appointment work. Casey showed up was very professional went above and beyond to go and get the missing piece needed to fix the issue during the scheduled time. I had my AC unit fixed the day before and couldn't be happier with their service.

Neil L.

04/01/2022 12:00:00 SA

Ryan and Jesus did a great job fixing my heater. My heater was turning on and off for short cycles. They were very thorough and really got to the bottom of the issue. They identified that the flame sensor was the problem. They were able to clean it to extend its life instead of charging me to replace it. They also spent time adjusting the fan speed and gas pressure so that the unit runs optimally. My heater runs quieter and more efficient than it ever has in the two years that I've had the unit. I would definitely call them if I have a new problem in the future.

Jose R.

5/28/2018

Very glad I chose NexGen air for my yearly maintenance. I had been using the same person for more than 10 years but he retired last year. I did a lot of searching and then decided to call NexGen air since summer is almost here. The tech was friendly and arrived on time. He did a checkup and the entire system and then came to me and sat down to chat. I was relieved when he said my system was in good shape and didn't need anything. He also commented that whom ever did my HVAC install did a really good job. I was presented an offer to sign up for their maintenance plan, but there was no pressure to do so. I am cautiously giving a 5 star here because of the tech's honesty and good service. I will be using them again for my next maintenance call. I hope the practices of the tech represent the values of this company. If they do, they have found a life-long customer.

Noel M.

5/24/2021

My experiences with NexGen HVAC & Plumbing have been 100% positive, from the initial quote to the installation to the maintenance servicing.

The Service Technician, Roger Cuadra, did a fantastic job of explaining what he was going to do while he was here and what we should do between visits to keep our mini-split system functioning at its best. He was very professional, courteous, and knowledgeable. I was extremely satisfied with the service he provided. Highly recommended!

Carrie A.

07/09/2020 12:00:00 SA

We scheduled a NexGen appointment for a system tune up. Manny was the tech that came to our home. He was knowledgeable, polite, professional and gave us a good deal of advice about how we can easily improve the performance of our Air conditioners. The price of this service was very reasonable.

We are new to the state and we were wary because we had always had HVAC service done by my brother in law who owned his own HVAC business. When Manny left I called my brother in law to make sure we were following sound advice. He said everything Manny told us was spot on.

Needless to say, we were very happy and feel confident that we can call in the future and receive honest Service. I recommended them to my neighbor who was also very happy.

Mrs. B B.

08/10/2020 12:00:00 SA

Kevin was a great help. He was very informative and professional. He explained to me my different options and allowed me to decide without any pressure. Ac unit was repaired without a hitch. Great customer service.

Eve L.

08/09/2022 12:00:00 SA

Last summer, July 2021 we had NEXGEN install our AC; having such great experience with them, I decided to get a quote today for the plumbing. NEXGEN Sent out Manuel, who was very courteous and professional. He called me to let me know he was en route and gave me and ETA. Upon arrival, he instantly greeted my toddler and baby, creating a positive and friendly atmosphere. I totally recommend NEXGEN, they carry the PRO in Professional.

Juan G.

12/11/2020 12:00:00 SA

From the time I called the office to the time Art left my house, i was happy with the service. I have dealt with other companies that did not explain their work well and that tried to up-sell me. Art presented options and allowed me to choose. He also worked diligently to get me the best price possible on work that needed to be done. NexGen is definitely out new heating and cooling company.

Amber W.

08/10/2023 12:00:00 SA

David was extremely professional and an expert in his craft. Since I know absolutely nothing, he gave me a clear understanding of my plumbing issues and he was nice and calm while my guard dog barked at him. Definitely calling him again if anything comes up (fingers crossed it doesn't)!

Maria E.

9/28/2018

Jeff Larson went above and beyond to make sure we had our A/c fix by the time he left. I have no complains all good things to say about Jeff and this company. Will definitely be recommending them to friends and family!

Stacie M.

07/02/2021 12:00:00 SA

Our AC completely went out five days ago and I gave NextGen a call to see what their rates were for a new one. I was immediately set up with an appointment for the next morning with the Project Manager, David Troutwine. He walked us through every detail you can think of and provided us options for each product to see what fit within our budget. He also introduced the financing option which worked the best for my family and I. We greatly appreciate the detailed information because it is hard to find reliable and trustworthy individuals who take pride in their work and the company they work for. However, Dave made everything go smoothly and we felt comfortable with the choice we made and were happy that an annual maintenance option can be added. We were also grateful that the demolition occurred same day and installation next day. That is unheard of these days.

On installation day, Devin Santiago and another young gentlemen (I didn't catch his name) both did an amazing job installing the furnace and the AC. Devin went also into detail about everything that was done and showed us how to use the new thermostat. Overall, my family and I are beyond satisfied with the service and equipment we received. This is a company that I would highly recommend to my family and friends.

Judi H.

08/04/2022 12:00:00 SA

Arnold one of their Techs was out today to service our hvavc unit. Was great, very professional and explained everything so that we knew exactly what he was doing.

Zach G.

3/24/2023

Jesus Lopez came to clean out my drains. He did an amazing job for a great price, was communicative and worked quickly and efficiently. Could not recommend him or NexGen highly enough!

Liz G.

3/22/2023

My mother had a water leak and I was told that if guy number one couldn't find the water leak, another guy would come out with equipment to find it. First guy found the leak and called the other guy anyway. I was told that she needed a new pressure valve for the water. That was fine until I was told that the toilet needed to be replaced. The toilet is 5 years old and the other one she has has been there since the house was built has never been replaced. Then guy number 2 tried to up sale me for a water filtration system. After I was quoted $2300 for replacement of the toilet and pressure valve, I decided to call another plumber and he fixed the toilet and replaced the pressure valve for 1/4 of the price I was quoted. I paid NexGen the $200.00 they had quoted for having both men looking for a leak. Total rip off. Senior citizens beware!

Maria M.

12/31/2020

Just had Carlos come out and do maintenance on my heater, Excellent customer service went over everything that needed to be done and his recommendations was not a pushy car salesman. Ended up signing up for the monthly maintenance me ship plan, very professional COVD friendly came in with mask and shoe covers. Would highly recommend this company and Carlos Acevedo. Thank you

Mr V.

4/27/2021

I been having plumbing issues with my sewer lines and the home warranty company that i use sent two plumber that did absolutly nothing other than say my house was old and needs new plumbing with out even checking my outlets or the issue .. I called NexGen I beleive (Noeli) answered gave me a reasonable inspection fee and assured me it would be applied to what ever work was going to be done. 30 minutes later Joe & Jerry showed up with a smile asking how my day was doing chit chatted about the issue asked me to give them a few minutes to set them selfes up.
15 minutes my plumbing lines were cleared .. definetly calling them fist always...

Amanda J.

7/17/2023

I recently had the pleasure of working with Roger Cuadara from NexGen HVAC Company, and I must say, he exceeded all expectations with his outstanding service and professionalism. Our air conditioning system was causing us quite a headache, but Roger quickly diagnosed the issue and made an astounding discovery: there was a problem with the original installation from the builder of our new home.

Roger's expertise and dedication were truly commendable. Not only did he thoroughly investigate the problem, but he also went above and beyond to ensure we received the best solution. Despite the late hour, he stayed at our house until 8 o'clock at night, meticulously addressing every detail and making sure everything was in perfect working order.

What truly impressed us was Roger's honesty and integrity. He genuinely cared about resolving the issue and providing exceptional service.

Throughout the entire process, Roger remained professional and courteous. He patiently explained the problem, the steps he took to fix it, and even offered valuable advice on how to maintain our HVAC system properly and showed video and photo with time stamps and location of the issues at hand. His attention to detail and genuine concern for our comfort and satisfaction were truly remarkable.

I highly recommend Roger and NexGen HVAC Company to anyone in need of HVAC services. With his expertise, dedication, and exceptional customer service, Roger has undoubtedly earned our trust and respect. We are grateful for his outstanding work and will definitely turn to NexGen HVAC Company for any future HVAC needs. Thank you, Roger, Cuadra for going above and beyond to ensure our comfort and peace of mind!

Wendell M.

09/05/2022 12:00:00 SA

NexGen recently replaced my air conditioning and furnace. Everyone in this organization - from the customer care staff to the installers - was excellent. Tony Rodriguez, from NexGen, performed the initial assessment of our unit. Tony was very professional, informative, and sincere. He was also extremely patient, answering all my questions and addressing all of my concerns. He truly was most influential in helping me to move forward with this important buying decision. The installation crew showed up promptly in the morning, they effectively communicated their installation plan to us and did an awesome job in completing the project. I am extremely pleased with the product that I received and very blessed by my interactions with NexGen.

Jodi T.

09/02/2019 12:00:00 SA

We have a townhome in cypress. Our Tenants called to report air conditioning went out! Labor Day weekend! Stress! However ,Charlie , the representative of nextgen air showed up on LABOR DAY in The morning! We felt so blessed. They were the only company to accommodate us last minute. He actually volunteered to go out for the job His professionalism, fairness, and honest insight was a Relief .We felt at ease immediately. We knew he was doing his best to give us the best deal. Because of him, we plan to get a system installed in the home we reside in, as well.
Thanks Nextgen Air!!! Request Charlie . Honestly

Christie M.

07/11/2018 12:00:00 SA

In this horrible heat wave they were able to send a tech out within a few hours! I had called 6 other businesses and they had a 2 week out window... Sece has GREAT customer service phone skills. Collin was our tech and he was professional,sweet and was just courteous when he came out a second time same day in 90 degree heat ( was not he fault for the return visit)
I was impressed with their service I purchased a very low cost maintenance plan with them ( no sales at all) that when I need them they will be there!
Would recommend to everyone....

Freddy U.

07/10/2023 12:00:00 SA

Larry Acuna promptly began troubleshooting our water heater system, demonstrating an impressive level of knowledge and skill. He meticulously examined each component, showcasing his deep understanding of the system's intricacies.

During his assessment, Larry identified a faulty part that required replacement. Instead of waiting for the part to be shipped, he took the initiative to contact the manufacturer directly. To my surprise and delight, Larry offered to personally pick up the necessary part from the manufacturer's warehouse, prioritizing a swift resolution for us.

Larry's willingness to explain the inner workings of the water heater system and his planned course of action was truly impressive. He patiently walked me through the entire process, breaking down complex concepts into easily understandable terms. This clear communication fostered trust and instilled confidence in his abilities.

Not stopping at just fixing the identified issue, Larry went the extra mile by descaling the entire system and conducting thorough water testing. His commitment to proper maintenance and optimizing the water heater's performance showcased his attention to detail and dedication. Thank you Larry!

Wonder B.

1/20/2021

This is my second time using this company, and yet again, NexGen exceeded my expectations for professionalism, knowledge, skill, and follow-through. Never have I ever experienced the ease and confidence when faced with both moderate to major plumbing concerns. My technician, Andres Soberanis, methodically diagnosed, educated, repaired, and made replacement recommendations for the betterment of my home, and plumbing resolutions. Andres was exceptionally patient, keenly informative, and extremely thorough. I highly recommend using NexGen!

Ceci V.

06/02/2022 12:00:00 SA

Roger came in to inspect our central heating/ac system (Long Beach). Did a very thorough inspection, very honest recommendations and very reasonable price quotes. Even told us to not rush and to get other quotes and if we can find a better deal to let him know and show him the quote to see if he can match before we sign up. Very honest in his manners and dealings. Very clear explanations. This is how you do business: honest, practical, no pressure sell and confidence to guarantee that his price matches his standard of work (in my experience, you get what you pay for. Highly recommended.

Tim F.

3/17/2020

We had a routine maintenance on our heating and air conditioning this past Saturday 3/14 in the morning. Roger Cuadra not only showed up early but did a great job. He was very thorough and told us about our units condition in terms we could understand. He was friendly relatable and made sure everything was clean. All around it was a great experience and he would be the reason we would use Nexgen again.

Nick M.

6/19/2018

NexGen is listed as a Nest Pro installation support provider. Unable to install my Nest Doorbell due to voltage inadequacies, I contacted them late AM and they were able to accommodate an afternoon appt. Axel, their technician was extremely promp, careful, and clean during his visit. When we ran into Nest software issues (not initial intent for call), Axel stayed until we worked thru all issues related to Nest setup. Needless to say, a simple doorbell camera installation has earned future repairs for larger equipment and other security needs.

Mani L.

12/06/2018 12:00:00 SA

We installed new AC and heating system in our new house. People in Nexgen were very efficient, they came out for the quote on the same day and it was a Saturday. They replaced all old ducts with new ones in one day and the installed the AC and heating unit on the second days. I don't have a chance to test out the AC until next summer but very nice work so far and I am very happy.

Just wanted to add, Charlie is great at helping us through this quick process. We are scheduled to get our plumbing works done through nexgen as well. Hopefully the experience will be as great as installing the AC and heat.

Josh B.

09/05/2022 12:00:00 SA

NexGen came through as our ac had a meltdown. They sent out technician Teshaun. He was very friendly and professional. Once he assessed the issue we were back up and running after replacing a faulty part. Thank you for the service and coming to the rescue on a holiday. Also thank you to GM Bill for getting dispatch to fit us on the schedule.

F M.

9/26/2020

Just wanted to update my review of NexGen. I was very surprised when I received a text message and phone call from Ismael (the owner) in response to my original review. He apologized for my experience and was willing to do whatever was needed to earn my business and make things right. I also received a call from Zack, the area manager offering to personally assist me and earn my business. I was truly amazed that they were trying to make things right for me and turn my bad experience into a positive one. I mentioned to them that I had already committed to another AC company, but will definitely give them another opportunity in the future. Their desire to make things right in order to turn me into a happy customer really wowed me and left me speechless.

Debra D.

1/25/2022

UPDATE Part 2

I DIDN'T GO WITH THEM AND HERE IS WHY.

First off I shouldn't have to negotiate to get their Best deal..

What started off as a quote of over 17 THOUSAND went to 13 THOUSAND .
When I collected the other estimates from Home Depot and Costco, they both came in with a much better system and for LESS MONEY .
When I presented These quotes to NexGen I was told that they would match the other estimates.
Why do companies have to be so dishonest, If you just stop for a moment and look at the markup from 17,000 down to 13,000, and then you add in the fact that they were going to give me an air purification system which they valued at over $1,200.
I mean seriously why didn't they just offer this to begin with.

I understand that they aren't a nonprofit organization. That being said , I went with Costco. Costco is giving me a better system Lennox you can't go wrong with Lennox. I am getting 10 years parts and labor 20 years on the heat exchanger and air conditioning coil. Also I'm getting a 15% cash back card from Costco. So out the door everything said and done by system is going to be costing me less than $12,000 5 Ton 16 Seer rating matching furnace , with communication Nest Generation 3 and a Google hub Costco is also including the first years maintenance for free. There were no games no problems and no hassles. Not to mention the fact that places like Costco and Home Depot are not going anywhere they are not going to be sold out they're not going to go bankrupt at least not in the immediate future LOL and they will do anything that they have to do to keep their customers satisfied. Mom and pop places and I still do consider NexGen a mom and pop place, if you have a problem with them who are you going to talk to who is going to stand behind you. Also be very careful when you hear the term limited warranty from anyone after doing my due diligence and research limited warranty means that the retailer can decide at their discretion what they are going to warranty.

Costco gives you a signed warranty agreement that if something happens to your system and they cannot repair it within 24 hours they will give you $555 a day plus put you up in a hotel room until they can fix your system, also if you do not see a reduction in your electric bill they will put in a different system at no cost to you to achieve lower electric bills last but not least if you are not happy with your system for any reason ( you have a year) they will take it out give you back all of your money.

WHO DOES THIS !!! COSTCO DOES THAT'S WHO !!!

An HVAC system is an extremely expensive investment it is worth your time and effort and energy to listen to multiple sources , look at the units that are being offered model numbers , Seer ratings and everything !!! Don't just take someone's word that shows up in a truck and says this is what you need. And never ever ever take the first quote. They can always do better .

Part 1
Hello My name is Debra and I am beginning this review , with the UNDERSTANDING that there will be a PART TWO.

I will begin to say that I have been a Property manger for several years and managed several Orange County properties from a 64 unit apartment complex to an automotive center as well as other Orange County commercial investments .
That being said I have delt with MANY vendors in my experience,. Being a woman often times I have felt underestimated and talked down to by people thinking I'm unable to understand the complexities of a situation .

I called NexGen because I had an issue with my home Heater that was installed 26 years ago by Sears . I knew my HVAC system was old and needed to be updated sooner then later , but was hoping to have a quick fix to an intermittent issue of my heater turning on and off. I was really hoping I could squeeze another year out of it, as that it is very expensive to replace an HVAC system.

Martin V. came to my home to address my issues and from the moment of his arrival I felt at ease and EVERTHING was explained and EVERY question was answered. It turned out my issue was NOT a quick fix and it was going to cost a few thousand dollars to just band aid it .
I decided to go with a new HVAC system and am in the process of collecting a bit more information before I commit. I did speak to Marcus W. who was Martin's manager. Marcus stated he would match any price quote I could receive, and again I felt comfortable .

My advise to others is do your due diligence, research the units they are offering. UNDERSTAND they only sell Amana systems. Understand that Amana units come better, best, and Great, single stage, 2 stage, and Variable 2 stage being the best ..
Martin will explain everything in a way that is easy to understand with ZERO pressure .

I DO FEEL THAT NEXGEN OFFERS THE BEST WARRANTY IN THE INDUSTRY.

All being said I will follow up with part two as soon as I complete this project

Andrew S.

6/15/2020

Ruben was a great technician. He was nice, knowledgeable, clean, and efficient. He gave me the full run down of his service and what was needed for our HVAC system. I couldn't be happier with the service I had today. Highly recommend for your HVAC needs.

Josie A.

5/13/2018

My husband had 3 estimates for a new HVAC unit and all 3 beyond our budget. I was reading something and cane across NExGEN and shared it with my husband. It was probably around 9 am. My husband called and was able to get someone to come for an estimate at 11am!
Came CHARLIE... he shared the history of the company and about the unit. He gave us a deal that was within our budget, after talking to the owner who agreed! Talking about quick and fast transaction! CHARLIE is quick but precise negotiator! He made everything run smoothly and got all the things we requested. Following day, Saturday, came EDGAR, PEDRO and ROGER, bright and early at 630am! I didn't know they can come that early. We had a commitment that day and needed to leave at noon. These 3 guys made it happen. They had a working system, seemed like they love what they do, giving high fives to each other. They are friendly and professional. Wearing a uniform adds to the quality of their looks, too! Thank you, Charlie, Edgar, Pedro and Roger! We will enjoy our unit for the forthcoming summer heat!

Robert A.

05/06/2021 12:00:00 SA

Had Roger and Isais today for a routine maintenance appointment. Roger was very thorough and knowledgeable. Honest with all of his work and professional. Both gents entered my home with covers over their shoes which is a plus since I have kids crawling on my floors. Would highly recommend

Alex K.

11/15/2022

It was great experience today for me! While previous technician from HomeDepot said cleaning of my furnace is gonna cost for me 2K, and he suggested to replace whole furnace for 7K. I googled and quickly understood that was too expensive for the cleaning. I called nextgen and with the same day appointment they cleaned up my furnace, helped with wiring and Google nest installation. It was so quick and professional! Nice job! Thank you NextGen and Patrick!

Josh B.

6/29/2023

Within 2 hours of calling about a water leak, NexGen was able to send Conner and Ariel out to help. They completed trouble shooting quickly and were able to identify the source of the issue. They provided the solution and even helped check out a couple other plumbing things I had questions on. Thanks for always doing a great job on our HVAC and plumbing needs NexGen!

Vivian V.

11/13/2021

I just want to thank George (field technician) and Marcus for the work you did. You went above and beyond for my grandparents and were so quick to come out. Now our house is nice and cool.

Nat M.

1/23/2023

Our NexGen HVAC tech, Roger Cuadra, arrived on time to inspect our heating. He was very knowledgeable and honest about the state of our heating unit. After his inspection, he reviewed photos of it and thoroughly explained its problems to us. He answered our questions and was also extremely respectful and polite.

Tiffani G.

9/21/2022

We purchased a heat pump/ air conditioning unit from Randi last week. Within an hour of signing the contract he had a team on site removing the asbestos wrap from our old ducts. I had done my research and everything Randi suggested was just what I anticipated needing. I completely trusted his advice and now our home feels wonderful and cool! You can't go wrong with Randi and Nexgen.

Muni E.

03/03/2023 12:00:00 SA

Robbie was very friendly and professional. He was able to explain things in layman's terms. He was efficient and went above and beyond my expectations.

Zhengyang X.

04/03/2023 12:00:00 SA

Technician Jesus Gastelom is very professional, nice and patient. He really helped to solve our issue with AC. Definitely recommend.

Vanderbilt A.

02/01/2021 12:00:00 SA

We've been having constant hot water problems due to the area we live in Brea. Every time we call Andres has showed up on time, been super reliable and so extremely professional. He's had to come by so many times our dog even knows who he is! Each time our water problem has improved significantly because of Andres - he is the best and we're lucky to have him as our guy!

Scott M.

04/12/2023 12:00:00 SA

The new labor warranty is fantastic for customers. It's basically an insurance policy where you have 5 or 10 years to not have any worries or costs.

Kevin C.

10/14/2020

Chris did an awesome job inspecting our HVAC system after we had a water leak. Super professional and honest, didn't try to exaggerate anything. Really respectful during COVID times as far as wearing a mask and gloves the entire time. Great experience!

JENNY L.

8/27/2019

This was my first time using NexGen. On a Sat. afternoon, I found out that my 30+ year old water heater was leaking. The damage was very significant, and I called my home warranty company immediately. After being on the phone for over 1 hour, they were not able to find me an emergency plumber until a few days later. I had to find another solution quickly so I went on Yelp and saw NexGen with very good reviews so I took a chance.

NexGen customer service picked up the phone and within 5 minutes they sent a plumber to my house. The technician Jose Martinez got here within 30 minutes and acted quickly by removing the water heater. Scott Cole the Divisional Manager came by after one hour to explain to me the types of tanks, piping, services etc. they offer to help mitigate and improve my situation. He also contacted a restoration company to come put some dryings to keep the water from spreading out more. After some thoughts I've decided to have the whole house re-piped and change to a tankless water heater which I've always wanted. He was very kind and generous enough to authorized Jose to go to Home Depot immediately to buy a new traditional water heater and replace it temporary so I can still have hot water to use for the next few days. I've always wanted to have a tankless water heater so this was the right time to check off my Home Improvement Bucket List. After everyone went home for the day, Scott was still very responsive via calls and texts to make sure all my questions and concerns have answers and heard. He made sure everything will be taken care of promptly.

The following week, they sent me a team of three: Simon, Andres and Jose. They are super very friendly, professional, hardworking and polite. The crew came everyday (three days in a row) on-time and worked full day plus more during the hottest season with over 100ºF. They removed, installed and replace everything with their expertise. Everyone was very easy to work with and they listened to my ideas, preferences of placement for the items installed. Not only did they performed the required services, they went above and beyond to help me with other little things the 80 yrs. old house came with. Fidel came after all work has been done and added final finishing touches. All the material they used were top of the line products, with my little knowledge on plumbing I found this out later after all the work has been done.

I'm lucky and grateful to have found this company during my dire needs. Without them I think I would of had a bigger problem if I waited a few days later. I 1000% highly recommend using them, I will definitely call them back for future needs.

A M.

8/30/2020

I am a returned client to Ismael (The Owner) and to his team. They have done 2 homes for me and I am still impressed by their responsiveness and their service. They have built a great business that takes care of customers and in times of issues and problems, they respond as a team and they fix things. My appreciation to Kevin (technician) and to Liz (service manager). Well done and thank you.

Cindy H.

12/16/2021

Just had our furnace inspected and cleaned as well as an air purifying device installed. Omar did an excellent job. His attention to detail and great customer service was much appreciated. Thanks again Omar!

Jen A.

4/22/2019

I highly recommend the A/C Technician, John Banks. He is a nice guy and he was very helpful.

I have a business in Fullerton and needed my A/C checked out and I wanted to to add a Nest Thermostat system. John even set up my Nest account on my phone. Pretty cool.

Based on my interaction with John, I decided to go with their Protection Plan for $14.95 a month.

Kort U.

12/14/2018

Roger Cuadra of Nexgen came out to inspect, clean and tune up my two furnaces. He was very professional and did a great job of educating me about my specific system and the many possible options that could make my system more efficient and last longer. He was very knowledgable and a great at explaining with pictures. What I appreciated the most is that he wasn't a high pressure salesman and didn't try to pressure me into signing up for anything or buying anything on the spot, but just educated me and invited me to call him in the future if we decided we wanted to make any upgrades. That is why I will use Nexgen and Roger again because he was easy to work with, appeared genuine, knowledgable and didn't pressure me. Great job!

Maico C.

2/18/2023

I'm told they bought out the company i purchased my ac system from. Right away I could tell their customer service was far better than the company I had previously worked with. They were very communicative about the scheduling for the day and even offered to move up my appointment if I was free.

The tech was far and above more than qualified to work on my stuff but he was very down to earth and a great listener about my concerns. I also could tell he was prepared for whatever issue I might have. I ended up talking to him for a while and had it not been for me taking he probably would have finished way earlier lol. Yea I'd totally have them back next time I need help with things. Great experience.

Brenda B.

5/18/2023

This is for the customer service first phone call - the receptionist who answered my call, Bea Hernandez, was very nice. Asked specific questions about what was going on with my air conditioning, and scheduled a repair technician promptly. She said she would call me if they would be rubbing late. I'll leave a separate review for the service itself.

Ale W.

07/12/2018 12:00:00 SA

Ramon & Roger saved us from our inferno home! Lol.
They showed up on time & started working hard right away. Very well mannered.
Great customer service. Explained everything in detail for us, gave us a tour of each vent & anything else they fixed, & advised which method would be best to help us keep cool all while saving money throughout this moody weather. They replaced both our outdated AC & heater for a very reasonable price. We are very happy little penguins in our igloo now, so thank you Ramon & Roger!

I also have to mention, I have a dog who is a rescue and has anxiety - they were extremely patient & sweet to him. Greatly appreciated that as well.

Jay D.

8/27/2021

This will be a 2 part review:

5+ STARS to Roger Cuadra. He was beyond helpful. He determined what the issue was with our AC unit. He needed to special order the part which we received the next day. The turnaround time was quicker than I expected. The next day when he repaired and installed, our AC was working instantly. The cool breeze felt like I was at a cozy hotel room. We will definitely be recurring customers in regards to the routine maintenance that NEXGEN provides at a great price.

Now part 2: I give -2 STARS (yes, minus 2) to Chris (Roger's manager). He went with Roger the following day. We were expecting some kind of quote. We never received anything. He was talking down to us and giving us analogies, for example, when we asked for a ballpark number, Chris said, Well, you don't go up to a surgeon and ask how long surgery will be? He was no help. He obviously did not want to waste his time talking to us. I was hinting that we want a new unit and my wife and I wanted to hear the options NEXGEN might have but he was discouraging us with his unprofessional attitude. This is why I will never give him my business. With that said, the reason why I still give my review 5 stars was because of Roger. I will only deal with him. Honestly, Roger is way too knowledgeable to be a technician. He should be a manager instead. He knows how to speak with customers. He is the one that is giving NEXGEN a good name. If and when we decide to upgrade/replace our AC unit, Roger is the only one we want to deal with.

Lupe V.

9/21/2020

I think I found my go to for all AC repairs. Roger Cuadra was courteous, friendly and very knowledgeable. Took his time explaining what was wrong with my unit which I very much appreciate. Pricing is reasonable too. Since I do have an older unit seems like I'll be calling them back soon!

Nancy Z.

02/08/2022 12:00:00 SA

We had a furnace heating problem and Danny was to the rescue at Nexgen. He had to get the part and was back in 45 minutes like he said so we did not have to book another appointment. He explained everything to me in detail.
Thanks Danny

Megan C.

5/28/2020

We had Ruben come out to out house that afternoon. He called me and let me know he was available at an earlier time, which worked out. Came and assessed our AC unit, took photos, went over everything with us in detail. Let us know costs up front. Ruben was super genuine and honest about what needed to be done, and things that can wait for a future time. I was highly impressed with a no sales pitch appointment! I will definitely be using NexGen again in the future, and I hope Ruben can make it out!! Awesome customer service, 5 stars!

Frank O.

9/13/2022

Nexgen installed the a/c & furnace. This company NEVER keeps you informed of their arrival or the status of the service/repair. Last visit, they said the ducting was chewed by rats and needed replacing and said it was $900. I said ok. That was over 3 weeks ago. No one has called. I called to cancel any plans to come here for I have engaged a reputable company to do the repair.
Would never recommend this company. It is just too stressful for a senior to have to put up with such substandard customer service. Ismael Valdez should be ashamed.

Preston W.

10/17/2020

If any of you are gonna use NexGen, definitely ask for Sal! I can't recommend that guy enough. He is super nice, punctual, conscientious, mindful of the house (he wore boot covers to not track in dirt), straightforward, and very helpful. He knew almost instantly what was wrong with our system, told us what we should be doing to prevent it, explained what caused the issue, gave us a multitude of options moving forward, and answered all my questions. Thanks again Sal for coming by and helping us out!

Eileen M.

4/19/2023

My husband had And requested a inspection of our unit a gentleman named German called an hour prior to appt to inform me of his ETA ,he arrived on time he called to let me know his was out side German was very nice informed me of all of his step informed us of what was need l truly recommend them

Steve W.

9/28/2022

I want to add to the one star review I gave a few weeks ago. After leaving a very disappointing 1-star review, I had 2 NexGen managers reach out to me to get a better understanding of what happened. After filling in the blanks for them, they sincerely apologized and tried to make things right. After all this, I would give these guys another try. Companies (people) should not necessarily be judged by the mistake they made, but how they correct or fix the mistake.

I would try the $88 inspection again as nothing has been done to evaluate this 4-year-old system.

Jeff W.

1/21/2020

Five stars to George Ramirez. Very professional and replaced the parts that he felt were causing our furnace to blow cool air instead of heated air. He did not have one part but he went right out and got the part needed and completed the job. Thanks George!

Alan D.

12/21/2020

Our furnace stopped working recently and wasn't sending power to our thermostat. Joel was able to come out the same day and quickly diagnosed our issue along with resealing a couple air ducts. He was very knowledgeable, professional and took the time to explain everything. After a quick inspection of our unit, he even gave us a few tips on some preventative maintenance items. I highly recommend Joel and the NexGen team!

Lexy I.

04/10/2018 12:00:00 SA

AWESOME!! Really all I can really say about our experience. From the sales associate Corky to the installation crew. All employees were very professional, kind, knowledgeable, hard working and gave EXCEPTIONAL customer service. Good deal compared to other companies that quoted us. Great technology which my husband loves. We were really impressed with the job the guys did, cleaned up after themselves and explained everything in detail. Thank you guys!

Tracy H.

08/03/2018 12:00:00 SA

I'm only giving this company 5 stars due to the fact of the guys who installed my air Pablo Simon and Antonio are amazing. They really care about the customer. As for the rest of the company there's a lack of communication I had to reschedule plans because of them rescheduling on me several times yet again I was told they can't come do installation the or fix the new registrars I paid for (which by the way are 3 bedrooms that need replaced ) I have to wait to Tuesday not Monday not even over the weekend. Yet again I cancelled my plans for nexgen and was told 930am they can't make it. I paid 23000 for air unbelievable I'm sorry I should have waited and went some where else I'm really mad I went with this company

Sheila L.

08/12/2022 12:00:00 SA

This our third time employing NextGen and everytime we've been 100% satisfied. Art from NextGen was on-time, professional and courteous. He checked all the areas that needed to be checked and finally determined that our overflow was clogged. We would call Art from NexGen in a heartbeat!

R D.

4/17/2023

Arnold came out and adjusted our heating system because it was not going on. He was extremely professional and competent and our nest and heater are working again!

Thank you, Arnold!

Christopher L.

11/02/2022 12:00:00 SA

The technicians are very nice and some are very well qualified; however, they consistently and exceedingly overprice for parts and labor. In some cases parts are over priced by over 200% based on what you can find new online. They've estimated labor costs as high as $800/hr for a single technician job. While they are timely and do good work, they certainly aren't worth that kind of mark up. Because of their outrageous prices, would not recommend using them.

Pete M.

05/10/2023 12:00:00 SA

I used this company recently to have some plumbing work done.I ran into a situation where I wasn't happy with the work the technician did. I was contacted by plumbing manager, Jesse Rodriguez. After talking to Jesse, he immediately rectified the situation. I felt that he was sincere and honest. The problem solved.
Jimmy McGregory, happy customer.

G P.

6/22/2019

Great guy for the job. Good luck on your future business out here, my family really enjoyed your great work and nice attitude

Rosemary G.

8/25/2021

I cannot say how great this company is. Juan S. initially came to give us a second opinion and he explained everything in so much detail that he gained our trust right away. Then, another set of technicians Ruben R. and his apprentice Jesus came to follow up on the project and help us seal the deal. We were very appreciative of the bundle Juan and Ruben created for us since we had a limited budget. The installers came one day after signing the contract. They were very professional and took the time to explain the work that was going to be done. They cleaned up after themselves which was greatly appreciated. The customer service was excellent at all times whenever I called to follow up on my project and the accounting department made things run so smoothly. Excellent customer service all around and very easy to work with. Earned my trust from the start and glad we hired them. Our A/C is running like new. Thank you NexGen!

Dawn T K.

12/08/2018 12:00:00 SA

Great experience today with Jeff! My thermostat went out and I contacted the company through yelp by requesting a quote. Within a few hours Joanna replied to my request and I was able to get an appointment for today. Jeff was very knowledgeable and informative as well as the friendliest technician I've ever met. He was genuinely interested in providing the best service and information....not just make a buck. That meant a lot to me. Quality Service for sure! I will definitely contact them in the future for my heating and cooling needs.

James C.

12/21/2021

Raul did a great job in handling our Heater/AC Warranty Issue!! He solved problem quickly and gave us a very good lesson on how to program our thermostat!

Denise B.

01/09/2021 12:00:00 SA

Paul was so helpful and very kind. His customer service skills are awesome. I give him a 5 star for his service. He suggested that I put in a new system which I am doing and thank you for sending out Christian, Brian and Javier. They are awesome and I rate them 5 stars also. All the names above are a great asset to the company. I have told several neighbors about the services.
Denise Bowen

Maria ..

8/16/2023

I'd like to thank Jesse and his partner from Nexgen who did a great job on our plumbing problems! I'd ask for them again! Thank you!

Marcel D.

05/11/2020 12:00:00 SA

I want to thank everyone at NexGen Air for the immediate service they provided, the patience and concern they showed while I made my decision, the effort that they worked with to complete the job, and the overall family friendly feel that they have to doing business.

I originally had used another company to attempt to perform a service on my AC unit, for which they determined it was not feasible to repair and I would need a replacement. They quoted a sky high number but said I could get a small discount if I signed up right away. I decided to go looking for other quotes and I saw NexGen's unbelievably good Yelp reviews. I called asking if I could get a quote, and they had a project manager at my house within an hour. I asked them to quote the same system as the other company so I could compare apples to apples and they did in fact come in lower, and also offered me options unlike the other company. I went with a full replacement due to the extra cost being well worth the total value I was receiving.

Through all of my questions about which system I should go with, what brand, model, SEER rating, etc, they provided me with the information I needed and was patient while I made my decision.

The install team was right on time, kindly introduced themselves, and immediately began protecting the work area, showing me what system I was getting, and showing me progress along the way. They worked so efficiently the guys had originally stated be prepared for a second day, but they finished by 3pm. Perfectly well executed! They made this job seem simple and easy even though it was a full system replacement.

Lastly, before leaving they went through each room with me and let me feel the airflow at each room and made adjustments in areas where I thought they should be adjusted. They also said to try it out for a few days and if certain areas need to be re-adjusted they would do it at no additional cost.

Overall, for one of the largest home expenses you'll ever make, they made it as smooth and painless as possible.

Jayne L.

7/28/2017

Our 32 year old air conditioner broke last week. Called several vendors to come give us quotes on a replacement. Compared to the others, Nexgen had the most impressive presentation. Costco had the most expensive package. I think they would of sold us something way over sized for my house and unnecessary for our lifestyle. We also had another vendor come but didn't even give us a written quote. Just a verbal quote. Michael from Nexgen, came on time on a Saturday morning, was very professional and spent almost 45 minutes talking to me about options for us, what was going to be replaced, and what other little things that were going to be done as part of the project. Price was reasonable but considering all the little things that were added, it made me feel comfortable that they wanted a happy customer. I did agree to sign the agreement immediately but he explained there was also a 3 day period where I could back out with any fees.

Two days laters, the installers came. They operate in a team of three (Aroldo, Cezar, and Roger). The took apart the old unit, disposed of it, installed the new unit all on the same day. They all were very professional, wore booties anytime they were in the house, and cleaned up after themselves before they left. They explained how to use the unit, the recommended maintenance we should be performing, and the safety features of the new setup. We appreciated the care they took to install the new system. We're happy customers and would definitely recommend them to anyone needing any type of HVAC service/replacement/installation.

Angel L.

08/01/2023 12:00:00 SA

Raymond Varela and his team Abraham were excellent workers. They went ABOVE and BEYOND when answering the questions I had.

I initially scheduled an appointment to get a drain cleaning for my garbage disposal. Unfortunately my garbage disposal was broken so a cleaning no longer mattered. I really didn't want to pay for a new disposal and I was just going to live without one. When Raymond continued asking questions, I realized there were other items that needed repairing and Raymond was able to assist. And that's when Abraham stepped in.

Abraham offered financing to get all the necessary repairs to my home and I was initially skeptical. Although the interest rate was a bit high (not Abraham or Raymond fault), I was able to determine that I could afford the payment plan.

As a result I'm getting many of the things I wanted to repair. Now if only NexGen offers electrical, refinishing tubs, repairing countertops, replacing windows, and concrete the patio. Just kidding. Thanks guys!

Taneka P.

9/28/2019

My Technician ROGER was the best hands down!!!! He is very KNOWLEDGEABLE RESPECTFUL, HUMBLE, and HOSPITABLE. He is the MAN!!!!!! I truly appreciated his services. Definitely will recommend this company to my family and friends.

Leticia C.

1/30/2018

My new home had a wall heater that wasn't connected to anything and, therefore, useless. I called Nexgen to get a quote for insulation because the attic had nothing at all, as well as a quote for heating.

That same day, Gary, the sales rep., arrived at my door to give me a free estimate. He was very kind and super helpful. Gary also gave me different financing plans that helped to meet my budget. He didn't try to up sell me, especially because I am on a budget given all of money spent that comes from purchasing and making repairs to a home and being a single mother.

After an hour after speaking with Gary and deciding on installation of new ducts, heating, and insulation, the installation team arrived to check out what they had to do the next day.

The next day, the guys and another team, came bright and early and worked tirelessly. I honestly didn't think they were going to take a lunch. I'm really glad they did. They were friendly, polite, and totally professional. They answered my questions and cleaned up after themselves and put everything back where it belonged (furniture). They even towed away the useless wall heater and covered the hole up with wood panels and dry wall. I was even told that I would have the wall finished.

I am very pleased with everyone from the receptionist who has answered my calls to the team who came out. Once I am able, I will definitely call Nexgen when I am ready to have the air conditioning installed.

**update**
I called to schedule the finishing of the wall where the old heater used to be and they scheduled me for the next day. Armando was very polite and took his time on the job, making sure my wall even had texture. I am very pleased. I totally recommend this company.

Cisco C.

9/20/2018

I know it's difficult but let's not stray from the truth. The quote you gave me over the phone through your technician was $780, which then went down to $650. This was your cost for the motor only. (No gas , labor, marketing, warranty, and harassment messages). After reading your new reply, it confirms me 100% that I made the right decision NOT to use your services! See attached

Dean F.

12/20/2021

Ryan Cortes and Patrick Higgins were a pleasure to work with. They displayed great domain knowledge and identified my system's issue right away and provided sound solutions. They also went the extra mile on getting me huge discounts on the project and started the job the same day.

Cindy F.

07/05/2021 12:00:00 SA

NexGen is a lifesaver! We called the Monday after the 4th of July and they sent out the greatest guy of all time to put in two toilets and a garbage disposal. Jair was professional, efficient and knowledgeable. But even more important, he was friendly and extra attentive to making sure everything was perfect before he left. An experience that could have been miserable was pleasant and we were extremely happy with the outcome. Thank you, Jair! We will always ask for you for our next job!

Wendee C.

6/19/2023

Eddy did a great job not only fixing the issue but went through explaining all the things to do to keep our unit in top shape going forward!

Sue P.

11/08/2022 12:00:00 SA

I was having I thought a problem with my thermostat but when the repairman from NexGen came here it was the heater that was still under warranty. He was honest and said if he worked on it, it could negate the warranty. How refreshing to have an honest repairman tell you the truth. I would not hesitate to recommend or use them when the warranty expires on the existing unit

Sarah S.

5/26/2020

Thank you Max for being so amazing on Sunday of Memorial Day weekend. Next Gen was the only one who got back to us over the weekend. Knowing that it was getting hot we went with them. Max the tech working on Sunday was able to get us back and running! A very very special thank you to Max for being there for us, and thank you for being there for our country! Turns out Max is a Veteran.

Namrata K.

08/04/2022 12:00:00 SA

Excellent service, our thermostat stopped working on one of the hottest days in the IE. Nexgen sent a technician out within the same day. Our technician Jay was great, very professional. Gave us a lot of advice. We love this company and will definitely never use another HVAC company again.

Barry R.

9/19/2020

Sales contact Jeff Larson very helpful. High quality Daikin VRV IV S-series whole house system installed very competently by Arturo and Marvin, September 2020. Location- Manhattan Beach, CA. Top recommendation.

Helen L.

08/10/2023 12:00:00 SA

On June 30,2023, I had requested a HVAC tuneup on my existing unit. At that time I was advised that I needed a new system. I scheduled an install for a Lennox VRF heat pump and mini split.
During the install, the company did not install the correct mini split, causing my system not to operate properly. As a result of there, unprofessional and inconsistent truth of what the issues were, I did not have Air Condition for over eight days; some of the hottest days (July) of the summer... During that time, they didn't even offer a fan and or any type of compensation until I Directly told their upper management to remove what they had put in so that I could go somewhere else. As a result, after 8+ days and many sleepless nights and stressful conversations with NexGen Management they considered to give me some compensation with parts which was very minimal on their part in order to keep the project moving. I'm very disappointed in the NexGen's upper management for their lack of consideration for the little guy.

Lori M.

08/03/2021 12:00:00 SA

Our air conditioner quit working. We called NexGen and they came out right away. Juan, the technician was amazing. He went over and beyond to repair our air conditioner on a very hot day. He was at our home almost the entire day. Very competent, friendly and clean. I would highly recommend NexGen and Juan !!!! Thank you !

Denice B.

3/23/2023

I am the manager of a small 10 unit apartment building and I want to tell you what a Faboulous experience I had with Nexgen today! Ryan C, the site Supervisor, was great! This is my 2nd experience with Nexgen and Ryan! Sadly I need to replace the A/C unit but once again, Ryan was very reassuring and able to get me on his schedule for the following morning!!! No rent loss and my residents are extremely happy. I have to say, I am very happy with Ryan and the Nexgen family!!
Thank you Ryan C and Nexgen!

Metalciren T.

6/24/2023

I scheduled NexGen to do a visual inspection of my furnace today between 1-3pm. around 10:30, I received a call from Joseph the technician that he is running early and will be there in 30mins. I said great, I'll be here. Not only was he on time, he was very knowledgeable and explain the conditions and showed me the state my furnace was it. It was in working condition but was in real need of a clean up or upgrade. See pictures. He also went through some option for upgrading to AC & Heating.
Joseph did his visual inspection and maintenance/cleaning. Over all really satisfied with the service. Definitely recommend NexGen for heating and plumbing service.

Adam P.

7/28/2020

This company is outstanding.
My AC unit broke, and I called 2 other companies prior to Nexgen. I got their voicemails, so I moved on to the 3rd - Nexgen. The lady that answered the phone was courteous and gave me an estimated time a technician would arrive was between 5:00 - 6:00 pm
Within 15 minutes I got a call from a technician and he asked me if I was available in the next 30 minutes. Temperatures here this week is in the mid 90's, so was relieved that he was going to come so soon.
James Joyce was my service tech rep; he was very professional and gave stellar service. He took the time to listen to my concerns and did a thorough job in identifying the problem and fixing it.
I will be calling them again in the future for any of my HVAC needs. They are very efficient and friendly and I definitely recommend James for any of your heating/cooling needs.

AJ Y.

02/12/2019 12:00:00 SA

Thank you Chris for explaining details regarding heater issue. Never thought the builder didn't do their jobs. I will contact you once they finish their job and would like to maintenance every year with Nexgen.

Jacquelyn S.

6/13/2017

We were very reluctant about taking the plunge and changing out our very old roof mounted AC unit, expecting to pay tens of thousands. This wasn't the case. Charlie Scott came over within two days of my requesting a quote online and worked with us on selecting the best option & price-point that fit our budget as we are selling this house. Installers Juan and Luis were over immediately the next morning, they were very polite and worked quickly. The brand new system was crane lifted in and installed to completion by that afternoon!

Ola E.

2/21/2019

I have had a couple of issues with my HVAC system that I haven't been able to get solved using a different company. Nextgen Air was able to come out the next day and the tech, John, was very good and explained exactly what the issue was.

Rhonda C.

10/17/2021

Finally, we decided to have central air/heat installed in our home after 22 years. While I had gotten a few estimates many, many years ago, it was not until recently that we realized that California is just getting hotter and hotter and we could take it no more. So with that said I called a few companies for estimates. Upon meeting with the first company, I realized quickly that finding a company I really liked and trusted was not going to be easy. I then remembered seeing advertisements for NexGen and after reading all the wonderful reviews, decided to schedule an estimate.

I met with Ashton who not only arrived at my home a bit earlier than the 1:00 pm appointment time, but arrived with the biggest most genuine happy to meet you smile. I loved that he wore a mask and even took the time to put on paper booties. Once inside I explained to him the challenges presented for our 1950 circa home and what I had hoped to achieve by adding central air/heat. With that said he went to work performing a full inspection of my home (i.e. rooms, attic and backyard). Once he completed his inspection, he then sat down with me and my husband (arrived home from work later) and discussed the different options that we had. He took his time explaining the difference between conventional central air/heat versus the mini-split units. He showed us before and after photos and even went so far as to draw for me a diagram of what a central air would look like and how it would be installed into our attic. Ashton was so thorough and it showed just how much he truly loved his job and cared about the customer. He was also very patient in explaining the different payment and/or financing options, which was truly appreciated. Suffice to say, it was Ashton that sold us on Nexgen!

Day 1- The Nexgen crew of Jorge, Ronald & Ariel arrived at 9:00 a.m. ready to work. Jorge is the crew leader who introduced himself and while very courteous, was all business. Ronald was awesome in that he was somewhat chatty like me and was always patient and willing to answer any questions that I had. Ariel, was the younger of the crew and while a bit more quiet, was nevertheless very professional and also all business. These guys rocked. They were always respectful of my home, made sure they laid out covering to protect my hardwood (they also offered to cover furniture and I declined), and just seemingly worked like a well-oiled machine all day long. I was in awe.

Day 2 - Once again the guys arrived on time, which was no easy feat given the distance they were coming from. They were all smiles and ready to get the job rolling. On this day I really tried to stay invisible and not bother them, but have to admit the excitement and curiosity was killing me. I think the only input I gave was when Jorge asked me where I wanted the vents placed in each room. Who knew answering this question would be so hard. LOL. Anyway, he was patient and explained to me the challenges given my roof was slanted and left little room for choices. In the end it was fine and the vents were all situated perfectly.

Day 3 - Again, the crew arrived ready to work and get this job completed. While I would love to go into detail about what they did on this final day, the one thing that stuck with me the most was how Jorge hooked up the drainage system for the mini-split that was installed in our patio room. He really knows his job and does it well.

So with that said, I would like to give a HUGE shout out to this entire team.
Ashton, Jorge, Ronald and Ariel are the faces of Nexgen and this company is very lucky to have these talented and hardworking individuals. We are very happy with the service and price we received and the only thing I can say is why in the heck did we wait so long.

I highly recommend Nexgen!

Dustin A.

7/16/2022

Great service. The technician Michael pinpointed that I had a bad thermostat and swapped it out in no time. Highly recommend.

Monika S.

1/18/2023

Patrick was super amazing and so easy to work with! Absolute pleasure having him take care of our needs and servicing our HVAC. Super friendly and professional!
I would not hesitate to call them again! Great company with super amazing employees.

Gerry O.

7/20/2019

My first experience with Nexgen was a Groupon to do a maintenance checkup on both upstairs and downstairs AC/Heating. Our service technician, George, was amazing. Our second visit was to install two smart thermostat and again George was amazing. He patiently showed us how to link our thermostats via WiFi to our phones. He also said that NexGen has a program where they would maintain our Heating/AC and get discounts on plumbing and Heating/AC repairs for a monthly fee...no pressure. I love their customer service and their professionalism

Andy J.

6/16/2023

We got a call from NexGen, who offered a complimentary service on our Central Air and Heating system.
The serviceman, Joseph Jimenez (no relation!), was very courteous and professional, and we were made to feel very comfortable with the inspection he provided.
He examined the compressor, serviced it, and checked the blower, which had no problems. The whole process took about an hour and a half. Joe knows what he's doing!
Joe was one of the nicest servicemen we have ever met. Personable and Honorable, describe Joseph Jimenez to a T.
If you ever need any A/C service, call NexGen and ask for Joseph Jimenez... You'll be glad you did!

John O.

10/17/2022

After a bit of confusion with the scheduling of my appointment Casey arrived and walked thru what they were going to do, he was on site and available during the whole process if I had and questions. Casey and Clemente (the leak detector tech) we both professional and informative. They listened to my concerns about the water leak on my property, then went on to explain about the equipment that they were using and what they were going to do to try and locate the leak (I live on 2 acers) They took their time Checking and kept me informed as they went along giving me a relaxed feeling. I would certainly recommend and request both of them if plumbing needs arise in the future.

Elena S.

4/26/2016

Wow! Thank you Jeff and the NexGen teams! - Jeff the Boogie-Dancer Man!! Get down, Superman just like you said!!

Our 40+ year-old A/C had been failing for several years, so we started researching what we needed to get it fixed and the results were out of our price range, even from service companies from the big 'warehouse' and 'homeowner-repair' stores. Our HVAC was so old, we had to replace everything end-to-end; i.e. furnace, coils, even the ducting (ours had asbestos, so that got even more expensive!). We already spent everything on other upgrades and then the student loans started coming due. And last year it was too hot and we had to have a serviceman out several times just to keep it limping along. We only planned to stay here another year, but we knew we had to have something new before this summer or we wouldn't survive the heat they were predicting. I turned to friends, but they only had more A/C horror stories instead of recommendations, I was ready to go crazy and really wasn't sure what to do.

I found an ad for NexGen and 'another company' in a newspaper and stupidly called the other company first (they had a big rebate listed in the ad) and scheduled an appointment for the next Saturday. They called back the next day to reschedule the appointment for the following Saturday. I couldn't wait that long and decided to check out NexGen anyway and saw it had all 5-star reviews, so I called Jeff. That's when my luck changed for the better! We made an appointment for the first Saturday, then he arrived on time and well prepared, he really knows his stuff. He quickly looked over what we had (I think he already knew and just wanted to confirm it). We discussed some of the things we 'thought' we needed - and he explained in reasonable terms what we actually needed and what was a waste of time and money. Then he surprised us with an offer for a huge 5-ton system that we absolutely couldn't refuse ... and promised to have the old unit AND asbestos out the same day and the new system installed by Monday! He started to show me some prices from other companies, but I wasn't interested because they were the same high prices I was quoted over a year ago for smaller systems - and his quote was LESS THAN HALF !! My wife and I just looked at each other in disbelief (price was SOOOOO low!) and said YESSS !!!

Jeff was quickly on the phone making the arrangements even before we signed a contract. I had this thought running thru my head, this must be a scam, they take the old unit out right away, then return the next day and say it was a mistake and make you pay double to get something installed. I learned long ago, trust only half of what you can see and slightly more of what you can prove. Crews started showing up, the old unit was out and gone, while more after-thoughts crept in and I had to check the Trane online website again. Then the asbestos removers were there. My wife was worried her clothes would get dirty (attic access is through our walk-in closet) and wanted to take everything out to another bedroom while they worked, but they assured her everything would be ok, then sealed everything neatly like a cocoon before they suited up and bagged it clean so there was no dirt or dust on anything! She was really amazed!

So early Monday morning the office called and I thought, yeah, sure, here come the excuses, but they only wanted to make sure I was ready, and about 10 minutes later the installation crew was right on time. Straight right to work, they did an awesome job cleaning up the old area and getting the new system customized and installed, they even moved the new A/C unit over a little to give me more room in the area where it sits. That little voice that was waiting for any excuses finally disappeared. They installed the new ducting, balanced the flow to each room and even replaced ALL the vents AND the thermostat, and after testing the system they made sure I understood how to operate and program it. They were clean and very friendly, but kept working even when I we were sharing stories about stuff and even invited me to share their lunch! As they were leaving, the office even called again to make sure everything was ok. After they left, everything was as if they were never there - cleaner than before they arrived. Then I went outside and noticed they fixed the latch on the side gate where they brought the condenser unit into the back yard (that my wife had asked me to fix but I never had the time to repair) - they didn't ask if I wanted them to fix it, it need fixing and they just fixed it! WOW !!

When I check reviews, I usually check the lowest ratings first, but there were none - and now I know why! It's no wonder everyone is happy with their material and workmanship. These guys are awesome!

Yes, we are very pleased with our new system and the professionals that installed it! And we definitely will share this with our neighbors and friends.

Thanks again, Superman Jeff and his super-crews!

Chelsea F.

08/03/2019 12:00:00 SA

James came out to help us solve the problem with my AC and he was so fast and so professional! This was my first time using Nexgen and I was so pleased with the service. James came right on schedule and knew exactly what needed to be done. He was prompt and had my air up and running in no time. I am so happy I went with them, I would highly recommend them to any and all!

Candi P.

5/28/2021

I cannot say enough good things about NexGen. In one word - AMAZING. Called them one afternoon and spoke with Zach. Super personable and knowledgeable. He got his tech out to me the very next day. I was called and texted when he would be coming. Super efficient. Roger showed up (masked up and with coverings for his shoes when going in our house), checked out all our equipment, took pictures, gave us our choices as of the best route to take. He then got Zach on the phone while he was here and we went over what we wanted, pricing etc. Zach had his guys out the next morning. We again got a phone call and text letting us know they would be here between 8-10 a.m.. A crew of 4 (Jordan, Mark, Travis & Randy) were here at 8:00 a.m.! Who does that??? We basically had to have everything redone. A lot of work. These guys (who were all super nice, polite, very hard workers and masked up) worked from 8:00 a.m.-6:00 p.m. with no breaks. Crazy unbelievable. They finished, cleaned up as if they were never here and showed us how to work our Nest thermostat. Then we got a call and text right after asking if everything was ok and were we satisfied, etc. WOW! Excellent service and communication from start to finish. I cannot say enough great things about our experience. Also, the next day Zach came over and went in the attic to check and make sure everything was the way it should be and working to perfection! Use them, you will NOT be sorry. I rate them a 15+!!!!!!

Ed C.

4/30/2019

If you want a high quality AC/Heater setup and installation at a very reasonable price, look no further. Jeff K. was our original contact for our install and he laid out everything that would happen, answered all of our questions and gave us an incredible deal. The installation started the following day and was done the day after that. So about 48 hours after meeting with Jeff we had new central AC/Heater systems installed. The crew was very efficient, clean and helpful. They kept us in the loop with how things were going and respected our space so we could continue our daily routines in our home without any inconvenience. I highly recommend Jeff and the Nexgen team!

Gail K.

7/19/2021

Just got a pre-recorded sales call from NextGEN ... months after I insisted that this business never contact me EVER AGAIN. This company may have earned a complaint to the better business bureau.

Bob K.

07/02/2019 12:00:00 SA

This company came highly recommended from a trusted friend. Jorge G came to my home did an analysis of my needs and designed a system to meet them. The crew was excellent. They managed to get the job done in one very long day. I really appreciate their commitment to working around the intricacies of my 1935 home. Now that I've had a few hot days I can see that the system is performing beyond my expectations. Highly recommend having Jorge give you a quote and install some state of the art coolness.

Au D.

7/14/2021

NexGen, back at it again... so, there was a mixup/ misunderstanding from last year. Long story short, Ishmael, Liz, Roger, and the NexGen crew helped us, short notice, when we needed them. The politeness and the professionalism never waivered, when it could have easily. They go above and beyond to a point that I felt very compelled to sign up for their yearly maintenance. Roger, our latest technician, was exceptional (the reason why we signed up), and truly loves his job. No person or company is perfect, but NexGen always strives to be the absolute best. Sorry I panicked, Ish and Liz, thanks for letting Roger take care of us. He is our preferred technician from now on. Can't wait to see his segment for Tradework on CNBC! Go Roger!

Leif H.

6/13/2023

Edward P. Inspected my A/C unit today. Very thorough, knowledgeable & friendly. Excellent technician!!!

Nora S.

8/24/2019

Bryan came out within 40 mins of my desperate phone call. He was professional, amiable, efficient, and honest. I will definitely go to NexGen when I'm ready to upgrade my AC.

Srikanth J.

3/25/2023

When my HVAC needed to be replaced, my first call was to nexgen based on my previous experience with them. They were very responsive and professional made the process a breeze for me. First providing the quote which was very reasonable. Throughout the installation they were very professional, kept me informed at each step, kept the house very clean, took care of everything that included permit dealing with my hoa etc. overall I definitely recommend nexgen.

Ruby L.

07/02/2021 12:00:00 SA

Loved that our technician Brandon R. was very reliable, friendly and knowledgeable. He came out checked our system thoroughly and explained the process. He was able to to keep our system going by doing an overhaul. Thank you for your outstanding service.

Tiffany H.

6/21/2022

Shout out to Orlando G.!!!!
Our guest room's shower handle does not give us hot water and we couldn't figure out why. We have Orlando G. came by today to help fix our shower cartridge/valve (not giving hot water and the marble outside is making the area too small to take the whole thing out). Orlando is super nice and friendly, most importantly, super professional! He knows what the problem is right after he opens the handle and he cut our marble carefully and perfectly!! What surprised me was that he even had a vacuum with him to clean the dirt/pieces after he cut the marble!!! How professional and considerate! And he then drove to Home Depot to get us the right sized new cartridge/valve in a really short time! Then he got the job done in like 5 minutes!!! Fast, accurate, professional!!! We really appreciate Orlando's help and time helping us with this!!! We will definitely choose NexGen in the future and refer to our friends!!! Good company, good people, good job!!!

Diana M.

6/22/2021

Highly recommend! Quick service, honest estimate, quality parts, and excellent customer service. Technician Gabriel M. was so helpful, worked with our budget, very knowledgeable in the field and came out same-day. I will definitely recommend NexGen because of the great job Gabriel and Zack did in explaining our best options and finding us the best deals, even during peak season and a pandemic. Clean and polite. Definitely the best company around!

Andy D.

10/20/2016

Had my entire unit replaced for a great price. What's even better is they got it done in just one day almost. The crew were really nice and respectful. They covered the floor to keep the carpet clean, and cleaned up after themselves. I strongly recommend this company. Definitely fair fast and professional

Maria T.

5/27/2022

Here we are two years later and I never had the filter replaced nor the system serviced or tuned up.

If I could. I would give the company 10 stars. Ever since the entire install to the quality of work, they've been nothing but on time, Profesional and clean.

Tanner called to let me know he was on his way along with his ETA. He was very professional from his time of arrival to very end.

He gave the system a tune up and immediately got on the phone to order the missing parts so that we wouldn't be more than a day with out our system. He was very knowledgeable of the equipment and made reccomedations that would better service us.

Additionally, I had a slight issue with my membership and he jumped on the the phone and fixed it with his supervisor and dispatch.

NEXGEN, you have a very professional and knowledgeable employee in regard to Tanner. He is Great!

Thanks again Tanner! You Rock!

james g.

7/14/2021

I was asked to remove my original review but i saved it.

Its almost a year later and this statement still stands. After I posted this they came the next day to add anther vent to our master. They also changed out our thermostat saying that the model they installed is sometimes defective(why keep using that model/brand?) changed to an ecobee and gave us a sensor for our room. Still no good enough. Summer really shows the quality of work this company provides.

If we run our AC at 74 our master will be 79(sensor tells us) if we use the sensor as the point of cooling the rest of the house sits at 68-70 but at that temp the AC runs all day. Wife sleeps during the day so we like to keep it cool for better sleep. They also told me that if i run the fan it should push air throughout my house but you can even feel the air in our master if you put your hand over any of the vents

It got better with the extra vent but not worth the price to performance that they promised. Will update with pictures soon.

Original review

Just purchased a new system over the weekend and had them redo all the runs in my house but I'm laying down in my bedroom that's in the high 80s while the rest of my house is in the low 70s. There were 5 of them at my house and none of them bothered to even check if our master bedroom cools down.

David M.

5/24/2021

Great customer service from start to finish. Love the communication and promptness. Best hands down options to select from when packages were presented. All the options were confusing with other companies that came over to quote a solution for me. They showed me respect by not being too pushy when I was thinking over the way to go. After I agreed to my purchase the install team showed up quickly a day after. Very clean and tidy they performed the work. They covered all my floors and cover my furniture. I was pleased to see the work completed sooner than the time frame I expected.
Everything is working perfectly.
I will recommend my friend and family to Nexgen.

Brittney A.

11/24/2020

George G. was my technician, he came out & checked out the system & totally made sure we were taken care of. He set up my install the same week & got the job done in 3 days

Margie L.

06/02/2022 12:00:00 SA

Nexgen is a wonderful company to deal with, full stop.
We had an issue and they sent out a tech the very next day. Brandon the service tech promptly addressed the issue. He was polite and very informative. Even though our unit is under warranty we signed up for their service contract (which the annual cost is typically what you pay for just one service call w other companies)
Kanani Banuelos, their Executive Administrator, makes it a point to address any question or issue in a timely manner. She has always been very responsive, by phone or email.
You can't go wrong w NexGen. Their customer service is beyond 5 star!

Fu Y.

9/28/2020

I would like to thank Roger. He came to my house today on time and solved my air conditioner problem. He is very professional, cautious (wearing a mask and using shoe covers), polite and effective. Besides, he answered a lot of questions and provided a detailed maintenance program information from their company.
I highly recommend this company.
Thank you very much, Roger.

Azucena T.

08/12/2022 12:00:00 SA

Pay 18 thousand dollars for an ac heater system two years ago is not working now and they won't warranty it and we have a written guarantee they are trying to sell us an accessory that they say it needs but they never told us we were gonna need it till now that is not working they are trying to sell it to us after we pay so much money

Albert L.

04/11/2019 12:00:00 SA

5 Stars to George and Nexgen!
My home has a really old AC system that needed to be replaced. George showed up on time, patiently explained everything to me, guided me to choose the most economical option for me and work with my budget. I ended up paying within the budget, and scheduled the replacement for the next day!

Kevin M.

02/04/2022 12:00:00 SA

Reliable , knowledgeable, and expeditious professionals. If you want your plumbing issue solved this is your best bet. Definitely worth every penny. Thank you

Christina B.

4/27/2021

Fantastic service by Gabriel at NexGen! My heat had stopped working, and so I called NexGen. Gabriel took the time to explain what was wrong and fixed the problem. Now I have heat again! :) He even installed a Nest thermostat for me at the same visit and showed me in detail how it worked. A+++++ service!

Tania m.

6/23/2023

Joseph came out to fix my AC unit that was not cooling. He knew exactly what the problem was and gave me a fair quote. He also made future recommendations to make my unit more efficient.
I will be using NexGen's service in the future. Friendly and professional service from Joseph.

Yue H.

8/19/2020

I have used this team twice in last two years. They do the inspection and repairs pretty fast. They also tell you how to maintain your AC in great working condition. Friendly front office and flexible schedules. Friendly and professional service technicians, arriving on time. Affordable price. Definitely recommend it.

Jean L.

06/05/2020 12:00:00 SA

NexGen gives a quality service with a very fast response. There are many businesses out there who wouldn't take this extra step to ensure customer satisfaction.

The technician (Clemente) called me back and took the whole blame on himself for misquoting the price of the water heater. I liked his professionalism and courtesy, but him willing to take the blame? That's another level. He helped to correct all the issues. Thank you for the fast & quality service!

----------------
6/3/20
They offer very fast service to rip you off.
Our water heater died on us and they came out the same day we requested the service. The technician was professional and courteous. He confirmed that it died and we needed to replace it. He gave me a quote and told me the water heater we'd get would be the best kind. So when I did a quick google search, his quote sounded on par for the best kind. I signed the contract and they came back the very next day 1 hour earlier than they estimated. Everything was good until I asked them for the model number. While they were draining the water of our broken water heater, I did a quick google search, and the price range of the model online was 30-50% cheaper!!! I could've saved several hundred dollars! The technician called his manager and they told me the lower priced heater is a refurbished price. I wasn't fully convinced, but since I signed the contract and their response time was good, I figured I'll trust them and go ahead with the replacement. They did a good job and I asked for a quote on another project. They quoted me twice the amount I paid last year on the exact same project we did in another bathroom. If they quoted me $100-200 more, I would have thought that they charge a little extra for their fast service. No wonder the other plumber's response time is longer because they probably have too many customers because they do a good job and they don't rip off their customers like NexGen does. This makes me wonder if their 'refurbished price' argument is a bogus. One star for their fast response time. I do not recommend this business at all.

Klaudia C.

08/10/2023 12:00:00 SA

I just called to schedule an appointment and was given excellent customer service by Beatriz H .I highly recommend calling them with any ac or furnace repairs needed and ask for her!

Michele J.

9/23/2020

Very professional and friendly service. They were highly recommended by a friend and I am now recommending them. Roger and Jay took the time to explain and show me how my system works, it was so interesting and educational. I signed up for the maintenance package as NEXGEN will be my service going forward

Ken H.

5/17/2019

Early this week, I noticed that our air conditioner was running continuously throughout the night and was not able to get the temperature down any lower than 77 degrees. I put out a request for quotes on Yelp to have someone come out to look at our system.

Knowing that my system was 19 years old and used R22 refrigerant, I knew that there was a good chance I would need to replace the A/C unit. A couple of companies got back to me and said they wouldn't be able to come out until next week.

Yesterday morning, I reached out to Nexgen and they got back to me immediately and sent out a technician (John) a couple of hours later. John tested my system and showed me evidence of a huge leak in the system. He was very knowledgable and presented me with all of my options. I decided that the best thing to do would be to replace the system. David, the project manager, showed up while John was still here to talk with me about my options for a new A/C system. Given a somewhat restricted budget, David gave me an incredible deal on a new system that included a limited lifetime warranty.

A couple of hours after David left, a crew arrived to remove the old condenser. This morning at 8 a.m. sharp another crew came in to replace the system. The crew was friendly and professional. They laid down carpet protectors everywhere and actually left the areas cleaner than when they had arrived. Seven hours after they started (including a lunch break), they were finished!

It's amazing to me that I was able to call this company yesterday morning and just a day later I have a brand new A/C system installed that is quieter and far more efficient than my previous unit.

I've never had to replace an A/C system before and was anticipating it would be a time-consuming, expensive project. Nexgen's team was responsive, knowledgeable, trustworthy, professional, fast, and they worked to give me a solution that was right for my house and my bank account! I'm very happy that I found NexGen!

Rhonda B.

1/23/2021

Also I forgot to mention the ladies who work in the office, customer service's outstanding very helpful Everyone makes sure that your very well taken care of excellent customer service they go on the extra mile

Shawn M.

01/10/2020 12:00:00 SA

I am updating my original review from 1 star to 3. The reasoning behind it was that I had the owner, Ismael, reached out to me right away after the original review and was very apologetic and told me that the guy that represented his company who came to my house was put on a two week probation and did offer me a better service and experience when the time comes for any AC needs. And that goes a long way with me....GOOD CUSTOMER SERVICE!

Xavier G.

05/11/2020 12:00:00 SA

Just completed a service call with a tech named Roger. Roger did a great job explaining my system and how to get the most efficiency out of it.
Roger was knowledgeable, professional, and very friendly. I wish all service tech were as good as Roger.

Lori T.

5/24/2022

Connor and Manny were so knowledgeable helpful and professional. They were quick efficient and very pleasant. Replaced my toilet and were very thorough. So super happy with my experience. Can say enough how wonderful they were.

Walter R.

02/01/2022 12:00:00 SA

For my privacy I don't reveal personal information. It is a real experience. I'm calling your guy out for basically behaving like a car salesman who tried to see how much money he could get out of me. I could tell the estimate for a full system replacement was negotiable. The estimate for the original issue was so ridiculously high too. I was able to solve the problem with a a phone call to a competitor and some modifications myself. How about start with a fair price. Don't come into my home and try to wring money out of me.

Marie O.

2/21/2021

Chris came out while he was training a new employee. Overheard his conversation on my roof about another home asking how much they charged the other family for a new heater/ac unit. i live in a condo and once he knew we were new home owners he had a long story saying it's better to get it right the first time ( $$$$ ) He had the audacity to asked us whats stopping you? uhmmm hello, money!? and it was during the holidays!!!!
So I got the run around when we asked there's no way to repair for now, just went straight to you need a new one it'll be around $12,000 and don't worry i'll give you a discount
We asked who do we talk to regarding finances and pricing, he said he has to forwarded it to his finance department.
Chris left, and less than 30 we get 2 quotes...so $13,219 and $17,409

Got a second opinion...and we didn't need to spend $13,000+ dollars!

Jessica P.

7/27/2018

Awesome service from beginning to end! The receptionists were all very friendly, respectful, pleasant and happy to help. They were very thorough with what exactly I'd be getting for my money. The day of, I received a courtesy call letting me know what time the technician was getting here and he was here on time and was just as pleasant as the receptionist. He was very knowledgeable and didn't try to up-sale us or anything! Overall, very pleased with their services and their work ethic, would definitely recomendable them. Hats off to Ismael Valdez on this great company!

Steve R.

6/17/2021

Josh Perales is the man. Fixed my problems with an easy solution. Didn't try to upcharge me but let me know all of the options. Will definitely do repeat business!

Jennifer F.

7/22/2020

Awesome customer service! It was so easy to get an appointment, I received multiple reminders about my appointment with up to date time estimates of when the technician would arrive. The technician that helped me today, RUBEN, was thorough with the inspection and explained each component of the inspection. He went above and beyond! I would definitely recommend Nexgen; great experience and honest technician.

Dana M.

09/08/2016 12:00:00 SA

I have nothing but the best things to say about NexGen. From Christian who worked with us to identify our needs, to Roger, Jorge, and Cesar who were absolutely superb in the installation and problem-solving of my tricky roof line and condenser unit relocation, we were 100% satisfied. I recommend NexGen without hesitation for their service, knowledge, capabilities, and their fantastic staff. I'll be glad to call on them again one day and have already started telling friends and family about my excellent experience.

Lizbeth U.

1/19/2019

Had our tankless water heater flushed today by Nexgen and we are very satisfied by their service. They confirmed the appointment the day before and sent a text that day with an arrival window. The technician arrived on time and did the job neatly and efficiently. Our heater has to be flushed regularly and Nexgen is definitely a company I would use again.

James B.

12/29/2018

Max was vary professional when he came to fix my heater. He was quick and efficient thanks!

Michael N.

03/10/2021 12:00:00 SA

I had them come out and look at my HVAC installed issues I had - they quoted my almost $9,000.00 to fix my issues including buying new equipment that three other HVAC companies said I didn't need.

I got a final quote for 1/20 the cost of what they quoted me - I told the inspector their cost quote and even he said that I should continue to look for another HVAC company - clearly this is a company looking to take advantage of people.

Sonia S.

07/01/2023 12:00:00 SA

We called NexGen to come out to assess our AC unit since it wasn't working. This review is based solely on the assessment portion of the work- with that I have to say I really appreciated the customer service provided by Jason. He was so friendly from the moment he walked into the door and had a great spirit. It's always scary when venturing into getting something fixed at home because let's be honest it's not your area of expertise. At least it's not mine. So you often have to take everything the specialists tells you at face value. With that perspective in mind I truly appreciated Jason- he was honest and straightforward. I didn't feel insecure or worried about asking him questions to better understand how the Heating and cooling unit works. Jason was patient and took the time to teach me about how the Heating and Cooling system works- which I was really grateful for because I love learning. He even drew us a picture so I could better understand all the parts. He gave us our estimates for repair but also worked with his team to get us the estimates for a brand new unit (something to keep in mind when requesting a quote- Nexgen has a separate assessment process for repair vs. Brand new equipment). When we spoke to his boss Tony- he was also equally helpful. We are at the stage of determining our next steps - whether we want to repair the unit or get a brand new one. But what Nexgen did today was extremely helpful - they gave us the information we needed to make an informed decision on our next steps. Nexgen is an very professional team, but they also have great customer skills. Jason was so amazing and someone I appreciated and highly recommend. Once we move from assessment to next step I'll leave another review. But for now - I wanted to take the moment to share because I know for me - it's always scary meeting with any specialist in an industry I'm not familiar with. So when someone takes the time to explain things to me and answer all my questions- in a way that makes sense to a lay person- it makes me feel more confident in the team. So thank you Jason for your time and patience. Look forward to leaving a another review later this week.

Tarek M.

1/21/2019

Roger Cuadra helped me out for the tune-up and inspection. We have an older unit furnace, with some components starting to fail. He was very honest, helpful, clean, respectful, and pointed out several potential issues that could come up in the future. We discussed repairing vs replace.

Overall satisfied with the service, even though everything is expensive when dealing with a furnace...

Michael P.

8/24/2022

Called NexGen regarding an air flow issue on our A/C. Felipe came to the house and did a thorough inspection of the entire system. Mike also came and put together several options to resolve the problem. Every one I spoke to or dealt with at NexGen was extremely helpful and professional.

Mike M.

10/08/2020 12:00:00 SA

I was simply marveled by the high level professionalism and quality customer service that Art of Nexgen provided us. He was thorough, explained everything to us in real world terms, and was an absolute pleasure to work with. I decided to get the membership due to the high quality service he provided. Thank you Art.

Mitch S.

6/14/2023

David D and Adam came out and fixed my shower valve same day! Great service and would highly recommend to my friends and neighbors.

Lisa G.

4/20/2020

Roger Cuadra came to my home today to service my air conditioning unit and to give me a quote on an air purifying system that I was shopping for. Roger was very professional and very thorough. He was also prompt and courteous during the entire process. He explained possible concerns in detail, cleaned the inspected areas and gave me a full evaluation. I am very pleased with the overall service call. Pricing seems in line with the proposed work and I will definitely be calling upon them when I am ready to move forward with products.
The initial call to Nexgen was answered promptly as well by Kelly and she communicated the appointment very well with additional reminders and follow up too. Thanks team, well done. Lisa

Richelle A.

10/24/2020

Everyone from the office staff to the technicians to the manager offers great customer service! I like that they take care of HVAC and plumbing, have the best reviews by far, and are very responsive. Andres was able to come out same day and start work, which was good because we just moved in and weren't able to get water to our showers. We had him take care of some other plumbing work while he was there, too. He explained all our options at different price points and didn't push us to spend more than we needed to. All of the work took two days, but he did a temporary fix right away so we could get water to our showers until the work was completed. We will definitely use NexGen for all our plumbing needs and recommend to everyone.

Chuck L.

6/17/2023

Michael with NexGen did a great, professional job at my house and our rental. Prices were fair and performed timely and accurately. Highly recommend Michael and NexGen.

john c.

9/29/2016

Excellent company. The representative Jeff came to my home,we made a deal at 6pm, the next morning the crew was there at 8am, BAM! installed in 6 hrs. Great price, great crew,friendly,respectful and cleaned up the mess. You would have never known they were there at the end of the day.

This company knows the meaning of customer service and product value. Other estimates i got they were selling rebates not service or product. You can't go wrong with this outfit.

Ken H.

4/21/2023

Brandon did a great job. We decided to have our air conditioner serviced to make sure it is operating well as we prepare for the wonderful warm weather ahead of us. On time, professional, friendly and gave us the information we needed for maintaining our air unit properly over the next year.

Chastity E.

6/24/2021

Okay, get ready for a long rant.... So I live in a house that has been having cooling issues since I moved in (1 year ago), an Air Conditioning Unit Specialist came and said everything looks great and it's working perfectly... It wasn't. This guy came 2 more times and literally did nothing. He made me feel like I was crazy. I knew I needed to hire a professional and Tuesday I saw the NexGen van and disagreed the Tech (Christian) down, I briefly said I really needed help, not only did he get out of his van and cube to me, he called dispatch for me made the appointment for me and text me with the info. Can you believe he got me in the very next day? He showed up exactly when he said he would not early, not late exactly at the appointment time... THIS IS WHERE IT GETS GOOD FOLKS.... A fricken Carbon Monoxide Pipe In My Attic Leaking into my house!!!! (thankfully I'm not running my heater currently) but, how would I have known without him? Because, I had no intentions on going to my Attic (You know...Bugs n Stuff) I just wanted my air conditioning to work, and can I say Christian pretty much saved my family from what would have been no doubt a deadly situation?!! I literally had no clue. The kindness, the professionalism, the thoroughness, the going above and beyond.... NEXGEN... If you see this review PLEASE give this man a raise and never let him go!!! I will forever recommend you!
PS. He figured out what was wrong with the Air Conditioner too.

Jennifer B.

2/23/2023

I called NexGen for a gas line repair after my new oven was installed and I was told the line looked loose.

NexGen was able to come out first thing the next day (Tommy and Julio) and looked at the line. They determined it was not actually loose and reassured me it was safe.

When I asked how much I owed, they said no charge. I was very grateful for their prompt attention and for looking at it for no cost.

The service men were very professional, kind and I will definitely use them for any future work!

Valerie D.

6/23/2023

David De La Rosa came to my house to flush my water heater and Isaiah Dorak came to tune up and check AC, furnace etc. They went above and beyond in their service and explained all their work. I cannot express how great these two guys are. NexGen you should be proud they are representing your company. Finally I found a company I can trust. Please all I ask is that you give kudos to these two guys as they deserve recognition for the outstanding job performed. It is technician's like these that make your company great and that I will use in the future.

Mark A.

4/22/2023

What can I say - Shawn your employee Eddy P. was great!

Quick , knew exactly what was wrong with my AC and fixes it
within 18 minutes.

You, Eddy and your company are the best. There is a reason why
your site has all 5 stars.

Customer for life!!!!!!!!!!!!!!!!!!!!!1

Please say hi to Bo - for me

Nick Y.

8/20/2022

David T was very knowledgeable and professional when he came to check our AC unit. He recommended several upgrades to make my unit run more efficiently.

Leila F.

11/14/2022

This is a bait and switch

They throw in something and tell you you're getting a deal. They said the system has a 10 year warranty.

We bought it 2 years ago and it has broken down twice. Both times they said this happens all the time.

They tried charging us the first time but after weeks of arguing we got it done no charge.

This time they're trying to charge us $1,700. They said the part is warranted but the labor is not.

They also said that they are going to be putting something in place so that it doesn't happen again. Please tell me if this happens all of the time (like they said)when there's a power outage why wouldn't they put this in place when they install the system?

We are having someone else do it for a fraction of the cost. Do not trust this company.

They tell you things to get you off their back like oh don't worry we will install it and you don't have to pay it for year and the electric company will reimburse you. This is not true. They don't reimburse you we called to ask the electric company had no idea what I was talking about.

My suggestion is find a small company to install it that way you can talk with owner when it breaks down 1 year into spending $15,000 on a new system

Oh they also suggested signing up for their monthly program which is like I think $80 a month for insurance on the system that has a 10 year warranty lol

Mike D.

06/09/2020 12:00:00 SA

This is a correction on an earlier review. I had a new compressor that didn't work after it was installed. I was charged to get it fixed. I called and spoke with Liz, who looked into my problem. She thought that my complaint was legitimate and had me speak with Jeff, the manager. Liz returned my money, and Jeff had the whole unit replaced with an upgraded, compressor. Juan and Joaquin did a great job installing it in just over an hour.
There was no charge, and I am completely satisfied, the new unit works great and is so much more quiet. I highly recommend them.
Mike D.

Grace P.

12/20/2020

They are pros!! 8 guys came in and removed and replaced HAVC system. They did every single work in a half day. Their systems are the best and updated technologies. They know everything about AC! Highly recommend.

Jit K.

9/29/2019

I called NextGen on September 20 for the AC tune up service. Before calling, I checked reviews and was surprised to see some of the comments that they delay in service. I totally disagree because I got appointment for very next day that was pleasant surprise to me because it's summer time and September 21 was the Saturday. Roger Cuadra showed up on time. He went through the attic and checked our furnace. then came to work on our A/C (2 units). Roger was very professional and courteous. He explained in very detail. It was second time we got our A/C tuned up by the professional in 10 years. there was no pressure of selling anything and he answered all our questions. We really like his attitude and was not in hurry to run to the another job. He spent enough time. Next time when we will need our A/C service, will definitely call Nextgen and preferably will ask for Roger Cuadra to come back again. Thanks Roger and thanks Nextgen

Eric N.

01/09/2020 12:00:00 SA

We just had Chris come by and fix our ducts from the heater that were misaligned due to roofers taking it off and not putting it back on properly. Chris came on time and quickly repaired the duct system. He put extra screws in the ducts to keep it secure and retaped the duct seams near the heater. I can feel a noticeable difference in the heat flow to our house now. Chris was polite and cordial. He was very knowledgable and quickly assessed what had happened. I appreciate highly skilled I individuals like Chris. Give him a raise, he does great work!

Aisha C.

6/15/2020

The Nexgen crew was outstanding. From the people that answer the phones, Clemente that provided the estimate, Andy that tuned our air conditioning unit, to the 2 gentleman that installed our water heater. They were very professional and very respectful to our home and honest. They showed up when they said they were going to show up, did the job they came to do and charged what they said they were going to charge. Great customer service backed by awesome workmanship is so hard to find but this company has found the recipe. They are now my go to for the future and I will definitely recommend them to any and everyone that needs these types of services.

Ilan W.

7/26/2023

It is an absolute pleasure to write this 5-star review for NexGen HVAC and Plumbing.

We found NexGen on Yelp last week when we had moisture dripping from an air conditioning intake vent. German came out and quickly determined that we had a significant leak from the air conditioning coolant into our furnace. It had compromised the furnace to a potentially dangerous extent. We quickly determined that the only solution was to replace the air conditioning and heating units (20 plus years and 30 plus years old, respectively.). Mario was out shortly after to walk us through our options. He was incredibly thorough, clear, and honest. We are grateful to Mario and German for their prompt and extremely helpful response. Their professionalism quickly earned our trust to replace our HVAC system through NexGen.

Mario and German were out on Friday night and by morning Saturday the crew- Danny S, Ricky, and Miguel- were at our house to completely demo the furnace, air conditioner, and ducts. Danny S, Ricky, and Miguel spent full 8 hour days completing the installation from Monday through Wednesday. It was a big job during extremely hot conditions. Their level of professionalism, pride in their work, and commitment to us as their customers were exemplary. They took great care in every aspect of the job. They were prompt, communicative, and gracious.

They completed the work today and we could not be more pleased with the outcome. The cost was significant, but you truly get what you pay for with NexGen. Danny S, Ricky, and Miguel did everything with precision. They cleaned up at the end of each day to such an extent that you wouldn't have known work was done. Miguel did exceptional patchwork, drywall, and built a fantastic soffit.

We are so pleased with NexGen that we have also now scheduled to use them to install a tankless water heater for us on Friday.

Our air conditioning system is up and running and we could not be more grateful. Thank you to Mario and German for helping us at the start of this process. And we express our most profound gratitude to Danny S., Ricky, and Miguel. They are good people, true professionals, and great representatives for NexGen.

We would absolutely recommend NexGen to anyone needing HVAC services.

With our deepest gratitude.

Bill J.

01/05/2017 12:00:00 SA

The installation crew includes Tony, Gonzalo and Roger. They came in on time at 8 am sharp. They kept the place clean even on a rainy day and constantly asked are you happy with the installation so far. They are courteous, professional and did an outstanding job. I would recommend this company to any of my friends. The price is very reasonable. After the job completed, they walked me with the job and cleaned the place spotless. One tech taught me how to use the control and tested out the system completely to ensure everything is working probably. Job well done

Luis M.

10/29/2021

Was originally 1 star because a new problem had surfaced during my intial visit that I was assured wouldn't be a problem. Well it was still a problem days later and I felt a little irked I would need to spend more money to fix it.

After writing a 1 star review I got a call 45 min from the office asking if they could come out and fix it. They said they could send someone at noon. Tommy and Abraham came right at noon and they fixed the issue quickly and professionally. It's 1240pm as I write this and they just left. I appreciate how fast NexGen acted to resolve this issue. They also refunded me the service fee from the first time.

Despite my initial bad experience, I would confidently use them again because of how fast they acted to fix my issue when I felt the job wasn't done 100%. The issue has been 100% solved now. Most companies would ignore bad experiences and let people be angry. NexGen went above and beyond to make me happy. I am very relieved.

Alan V.

4/30/2019

Wow! Above and beyond my expectations! I've been in the construction business for years and know what can happen.. promises not kept .. Jeff came out checked out my systems and recommended 2 new ones.. I already had that in mind since my units 19 years old and not efficient or cooling like days of old. Jeff's team of installers were at my door at 8:00 sharp, out the door at 4:00 pm.. 2 units installed and running great! Thankyou Jeff, Thankyou Nexgen for doing what you promised! House was as clean and it as when they started.. highly recommend !

Robert T.

7/27/2019

This is the second time this year that I have called Nexgen for AC service. First, at our home they installed two high performance AC units at a very competitive price and added some great features we were not even expecting! The most recent call today was for a rental property that had one AC unit not cooling. As always, great communication, consistent quality, and fair pricing. Our AC in our rental property Is back to 100%, on time as promised.

I was not offered anything for my review, they would never do business that way. And that is why you should call them with all of your AC/Heating needs. Thank you Chris!

Jack W.

5/26/2016

Yesterday I had NexGen install a new furnace and a/c system to replace my 30 year old system. Their representative Jeff met with me the day before to go over the system that would work best for my home, and presented me with a price I couldn't turn down. Incidentally, NexGen's price was over $3,000 cheaper than one of the big box stores quotes! The installation crew of Roger, Cesar, and Miguel could not have been nicer, more polite, and professional in everything they did. When they were done, my garage was cleaner than it was when they started, and I couldn't be happier. Great job NexGen, I would highly recommend you to anyone looking for your services.

Roger S.

8/27/2022

Brandon Rodriguez Has always been great when working on our A/C he's on time if not early gets the job done fast and a a fair price.

Chris L.

06/02/2020 12:00:00 SA

I was looking to have our AC unit serviced before the next heat wave and I'm so glad that I found NexGen. Claudia, who answered my call, was courteous and able to get me an appt for the following day. The technician, Joel C., called to let me know that he would be arriving early. He was very friendly, knowledgeable and thorough with his inspection of the AC unit and the ductwork in the attic. He explained everything to us and there was never any pressure to fix or buy anything we didn't need. Thumbs up as well that he was wearing a mask, gloves, and booties! Would definitely recommend NexGen for any of your HVAC needs.

Jose M.

10/26/2020

Today I had a young technician named Kevin Volk come to my house to address some concerns I had with my recently installed HVAC unit. Kevin arrived on time and wearing protective gear. Kevin was very knowledgeable of the equipment and of the services provided by Nexgen. I want to commend Kevin for his professionalism and for taking the time for explaining me my options. Kevin is an asset to this company and it's reputation.

Christopher W.

03/02/2023 12:00:00 SA

I have used NextGen's services twice this week, earlier for a water heater inspection and flushing and today for an HVAC inspection. I was very happy with the water heater inspection by Dave, I appreciated his honesty and recommendations regarding the condition of my water heater and expectations going forward. In short, my water heater is old but still doing fine - no need to take action or spend additional money now.

Today Morgan Valencia inspected my whole HVAC system, also original from 20 years ago in this house I bought but one year ago. Morgan helped me to understand the source of dust in my house and the condition of my system, which is likely to have some issues, expensive issues, within a year or so. Morgan was very careful to explain everything and offer temporary fixes to keep the system running as long as possible ( not cheap fixes). After thinking about it, I told Morgan to button the system up as is as I will take my chances for the time being and consider my options including a whole new system over the next few months.

I paid Morgan the reasonable agreed upon service fee and sincerely thanked him for his time and guidance. Ten minutes after he left, Morgan called to tell me that NexGen management was going to refund my fee since they did not truly solve my problem - I tried to pay as I was happy with the information and minor service they provided but they insisted. Wow, thank you Morgan and NexGen.

Matthew T.

5/18/2023

We had issues with our shower draining downstairs. Kevin R came out quickly and within the time he quoted us. Took care of the issue quickly and efficiently. Shower is draining perfectly now. Will definitely use them again.

Marci S.

5/20/2022

When our regular plumber wasn't available to install 3 shower valves quickly so that our shower tile could be installed, Casey and Julio came to the rescue! They worked late on a Thursday and Friday night to make our deadline. We are super grateful and impressed!

Cheryl M.

8/21/2018

We got good service when NEXGEN installed our air conditioning system. First, Charlie came to our home and assessed our house to determine the best system for us to install. Then He worked with the main office to get the estimate. When we signed the contract, he scheduled the abatement and installation. The system is installed and we are enjoying the cool house. We got good service from start to finish.

Kerry R.

4/26/2023

Nextgen contacted me after posting my review. Validated and apologized for thier internal mishaps and promised to revise thier procedures. I was provided a $500 discount, an extended warranty for labor and a free hvac tune up.

Dave R.

12/17/2021

Once again NexGen to the rescue. Same day service on heater that wasn't working. In and out within 30 minutes, and Edgar fixed the problem. And the cost..... nothing as it was under warranty!

Thanks so much for giving the best service in the industry!

Amanda P.

9/13/2022

I've called multiple people to come out to give me an estimate on my hvac , Today a young gentleman by the name of Carlos showed up from Nexgen and found the problem of why I had water in my ducts that no one else could find. He was very professional and and made me feel at ease. We definitely need my kind people in the world like him, he's good at his job and doesn't bs lik the rest of these companies do. Also a thank you to Tim for helping out and calling me to make sure I was comfortable with what they told me. I will definitely recommend them to family and friends

Rose H.

4/15/2019

NEXGEN is by far the BEST Air Conditioning And Heating Company I have dealt WITH IN 30 YEARS! I would highly recommend them for both your air conditioning and heating needs. Its good to have
your system tuned up so when you need your system its working perfectly,
My appointment was scheduled immediately , received a reminder call , and boom they were here taking care of business! FAST AND RELIABLE,

John Banks was my service tech ! John went above and beyond my expectations followed though with excellant customer service,
Not only is John kind and respectful, he knows his job. Checked my air conditioner and furnance to the T! Changed the filter, checked every part explaining the importance of having your unit serviced regularly. He is extemely knowledgeable and fast! My service was done in no time. Talk about price oh my gosh what a steal , I paid more for my dinner last night!
What I really enjoyed about John is that he is very happy working for his Boss ,
Which in turns reflects on the superior service I received from John!

Thank you JOHN you GET A 10 for being such an honest person.

Kenneth R.

05/10/2023 12:00:00 SA

Been taking advantage of there ac/heater tune up for $88 the last year, so far the best pricing out here in the IE. This recent round my ac/ heater unit is 3 years old so more preventative maintenance was recommended by my tech Benny Godoy and Michael Milton they hooked it up with top of the line air purifier that was installed today in my attic which is also going to pay off in the long run because other maintenance won't be needed due to this top of the line air purifier installed. Bobby Godoy was very helpful and instrumental in getting a fantastic pricing along with a loan interest free, he went above and beyond getting me this deal. Totally recommend NexGen they are a reputable, honest company will refer them to anyone hands down!

Katie S.

04/07/2023 12:00:00 SA

We were having an issue with our thermostat not turning on, I called yesterday and they sent Art out this morning. Luckily it was just a simple fix and he got it all taken care of quickly. He called to let me know when he was about 20 minutes away and showed up at his ETA. Art was prompt, professional and friendly. He also let me know that our unit is getting old and we could need a new one soon. He sent over an estimate so we can plan head, which I really appreciated. I would definitely recommend him and NexGen.

Amanda W.

10/04/2019 12:00:00 SA

James was amazing! He was able to diagnose and fix our thermostat issues and complete the job with quality work. He had great attention to detail; which we had not been successful at finding in many other companies. He was prompt and friendly, seriously something that usually falls by the wayside these days. Thankfully, we didn't suck it up with the poor workmanship from the other companies and reached out to NexGen who then sent us James. I can say we never felt pressured to purchase anything or pay for an unnecessary service, honesty and quality work, 5 stars and two thumbs up NexGen!

R. Allan F.

02/07/2021 12:00:00 SA

Worked with NexGen installing a new AC system. Company did a great job even though we hit some road blocks along the way. But I have to say there were two stand-out employees that made me feel safe, secure, reliable and worth every cent: Marcus Williams the sales tech responded to ever single phone call no matter day or night and if he wasn't able to pick up he texted back immediately. This doesn't happen with any other company or corporation I've worked with... The other employee was Juan there senior tech. Amazing!! It's the people who make or break a company and Marcus and Juan are consummate professionals that make you feel everything will turn out A-OK. Highly recommend and trust me I dont give out five star reviews easily.

Mike M.

11/19/2022

Looking for professional, friendly, economical and 'get it right the first time' service, then NexGen is it! Hard to find these kind of service companies anymore.

Both my heating units went out of course when the cold snap hit, so I called NexGen who had easy to book web site dates and times to pick from. Actually, they had 'same day' weekend service if I wanted!

Technician, Tanner Hultberg, showed up as expected. He called beforehand to announce his estimated time of arrival and to ensure the visit was still convenient for me. It's not always easy to allow strangers into your home, but in this case it was easy. Mr. Hultberg was not only knowledgeable, but very professional and detailed oriented. His explanation of the problem and remedy was easy to understand and appreciated.

Nexgen knows what customer service is. For example, they communicated frequently about reminding me of the appointment, letting me know the technician was on the way, explained the trouble in simple terms, and recommended options for future service.

Look no further for any other company. I highly recommend this company for service!

Fullerton, CA

Nancy S.

4/27/2020

They came out when they said. The repairman fixed the sink quickly so I asked him to look at my tub. He gave me the diagnosis and price and decided to have him complete the repair. A bit expensive but I had the choice to spend me money or try to do it myself.

The repairman was wearing a mask, glasses, gloves and put on booties. That made me more comfortable opening our home to him during Covid-19.

Anita B.

4/27/2023

So we had so get someone out her and we made an appointment , really happy we got Cesar De La Rosa the very next day . He explained everything to us in a way we understood and I am really appreciative about that because we have no idea about plumbing/ toiles ... he came and in less then an hour had the toilet working perfectly .. I highly recommend this company !!!

Tom O.

11/03/2020 12:00:00 SA

I've been using the heating and air company for 5yrs now.they are very reliable and have lots of good people that service your stuff.Carlos was my service guy this time and I been wanting to move my FAU to the attic. Great guy for his info and wisdom of service. Cost me a little more then I thought but great company of guys.getting it moved today and good group of workers doing job. I've also had George in past but sales now and Joel great service guy also!. I would tell my family and friends to use them!!

Iris X.

3/14/2019

Great customer service and working professional, change the new AC unit within 1 day

Rodney D.

5/26/2018

Just finished renovating my house in Dana Point and decided to add air-conditioning for those dog days of summer. (I had the gas lines and electrical installed during reno).

I found NexGen Air at the OC Market Place last year and picked up Jeff Kieffer's card. I had a few bids for the air-con install and then called Jeff who offered me the best deal by far! Signed the contract yesterday and the equipment was installed this morning, talk about prompt service!

The installers, Roger and Edgar, arrived on time and were great. They were very courteous and friendly, explained the options, worked neatly and cleaned up 100%. The unit installed is a Trane XR14 and I was pleasantly surprised at how quiet it is. The unit is right outside my office and I cannot hear it inside at all. Very happy!

Overall, great price, great service and I would recommend them to anyone. Bring on the heat :)

Rachel N.

3/14/2023

I had a issue with uneven distribution of heat in my upstair bedrooms. This was my first time using NexGen. Patrick from the Anaheim branch was amazing. Very professional, communicated well what he was doing and called my husband to explain as well. Problem was resolved and he thoroughly checked the system for any other problems. I will definitely use NexGen again and request Patrick due to his excellent customer service.

Anthony F.

2/23/2020

They are honest and straightforward. The work and quality is amazing. I am so happy I found nextgen to repair my AC issues. Not only did Charlie find the issue no one else could find, he ensured and guaranteed quality in a speedy manor . Thank you Edgar and your associate (I didnt get his name) for the hard work and the team that followed to ensure my heating components were properly attached to my new, wonderful air handler.

Aeron S.

09/12/2022 12:00:00 SA

Leaks in the basement from air conditioning lines and flooded the basement. Called Nex Gen Air Conditioning and Heating. A tech was sent out and supposedly fixed it and I paid. Turns out it never was. A field supervisor from Nex Gen came out and admitted that it was a Mickey mouse job. Every time Nex Gen sent a technician out, I was told the leaks were due to something else. To make a long story short ( had to deal with these people for the period of one month or so), after spending over $20,000+, I am back to where I was still with leaks in the basement.

David N.

2/20/2020

Good installation. Fair price. I was disgruntled because code enforcement sent me a letter about an inspection and Nexgen said that we didn't need a permit. My tenants don't like me letting anyone in the house so this permit might be problematic. The owner of Nexgen explained that a neighbor reported this to code enforcement so he was forced to pay for the permit and did not charge me for it.

Mario L.

1/18/2023

My bran new heater started to fail on December ,second cold season , but yes they came to fix it on time Robi was very profesional and friendly I give him a 10 , he came with his coworker David who came to be resourceful and professional helpfully. Thanks.

Parker D.

8/14/2022

The most expensive HVAC company around.. I have had 3 quotes from them at 2 different properties and each time they have been the most expensive by far. At my house they quoted me $22,000 for a new HVAC system. I got 6 more quotes (ALL cheaper than NexGen) and ended up getting my new system installed for $11,400. My new air works great. NexGen is a rip-off, STAY AWAY !!!

Tim L.

8/24/2020

My Air conditioner went down for good and I took the day off the get it replaced. Sales representative Thomas showed up with in 2 hrs and went through several options for a replacement and very happy about the quality and warranty.

Installers Pablo and Cesar took on a good size job running power and complete switch out of both units and condenser at 12p They could have dragged their feet and turned it into a 2 day job but they powered through like champs! Great job #Nexgenair for scheduling quickly and performing the job very thoroughly.

Janelle C.

1/19/2023

NexGen was amazing!!!! Josh is the technician that came out to help me and our family and he was awesome!!! He arrived on time, was super friendly very knowledgeable and was able to fix our gas wall heater in no time!!! The knowledge and professionalism josh has is outstanding! NexGen truly has an amazing team with technicians like Josh! Thank you again!!! Call and request Josh for all your heating needs he is the man!

Suzanne P.

12/26/2022

My kitchen sink was clogged a couple days before Christmas and I had done everything I could to unclog it myself. I called NexGen and they had a plumber come over the same day. His name is Jesse. From the start, he was very polite and professional. He got right to work and had my sink unclogged and things working again very quickly. He reminded me very nicely to be careful about what I put into the garbage disposal to prevent a clog occurring again.

I would do business again with NexGen but only if they send Jesse over for the job. I am a satisfied customer!

Bric B.

10/21/2021

My first experience with NexGen was terrific. Josh P. was great! He gave me ample warning of his prompt arrival and was friendly, courteous, knowledgeable, helpful, professional and personable. Cannot ask for more. The cost was reasonable and the work was done right.

Manny G.

4/22/2023

Called in for a tune up on my AC/Heat and Roger came through. Received a courtesy call 30 min prior and arrived before time (great way to start). Roger introduced himself and his customer service was off the chain ... he educated me on the system I had and showed me how everything operates with tips here n there on how to maintain it on my own to ensure it last longer.... At the end he gave me a list of items that need repairs but he prioritized them from High to low .. this gave me an item on what to replace urgent. Definitely gonna get my future repairs with this company thanks to Roger. This man hands down amazing and honest ... gonna say it once more HONEST which many aren't ... Nex gen is truly lucky to have a GREAT employee like Roger ! Thanks bro .

Megan D.

3/27/2023

We had a situation where both of our toilets were out of commission, Larry came right on time, got everything in working order within minutes! I cannot begin to express how impressed and amazed we were by him. I would definitely be calling NexGen again!! Thank you Larry!

Agustin V.

8/21/2019

Roger Caudra, a service tech from Nextgen came and gave my system a tuneup. Roger was very friendly and professional. He gave me a lot of helpful information on how I can keep my system running for years to come. Thanks Roger, you were great! 5

Adolfo M.

5/31/2023

Eddy P was on time and very courteous. He explained the problem and did a good job in not leaving any sign that he was there. NexGen has good people working for them.

Jennifer B.

8/24/2022

Currently I feel very swindled by this company. I knew my AC was 20+ years old and therefore when they came to see if they could repair it and I was told I needed a new one, it made sense. I trusted them to know more than me. Yes the price was high, but a whole new system gave me peace of mind, especially with lifetime warranty, but parts is only 10 years. (I don't really understand that either). They sent out a demo crew that night to prepare it for install the next day, Wed, that I was told would take 1 day. This was after waiting from Sat-Tues with no AC because of other bookings scheduled. Wed came around and apparently the demo crew did not remove everything so the install crew had to do more work, which pushed the schedule back and lasted more than the 1 day. When bringing in the equipment it was all huge compared to what was there before. There was lots of banging and being told that the attic was really tight to work with and I wasn't even sure if any of it would fit. In my mind I kept thinking did they order the wrong size parts for my tiny 2 bed condo. The opening to the attic was damaged and now needs repair. Also, the filter that needs replacing is now in the attic, within the system itself, which no one told me about and now I will have to climb a ladder and enter the attic every few months to replace it. Also, I was told that that size filter was available at HD or Lowes, but I checked and it is not. I'm very confused by this. On the final day of install, I was finally told of a leak in a pipe that was not there before they started doing work. I was advised they were no where near it and to call their plumbing department to work on it. Needless to say, I was trying to give them the benefit of the doubt that they didn't cause the leak, but if it did not exist until they were doing work in attic (4 different people over 3 days), then how did it occur? It ended up bursting on them before their plumbing crew came, so water had to be shut off and insulation, smoke detector, hallway light, carpet, and drywall all damaged. Once their plumbers came, I was advised the copper was a lower grade copper and the whole house had to be replaced or I'd have more leaks. Needless to say this freaked me out as I did want to start adding new paint and maybe start changing parts of the house in future. I bit the bullet and said, okay, I guess the builders messed up and the house being 30+ years old, then it needs new pipes. The next day, they arrive and tell me they were wrong and it was the fire sprinklers that was damaged or leaking and they cannot touch them, but do I want to proceed. I was still being told the pipes I had were lower grade, and with a crew of like 6 people waiting for my answer I agreed to move forward. Now after days of not being able to stay here because I had little to no water, I have holes in ceiling and walls everywhere, with no ETA from the city or the company to start repairing the walls. My insurance company and ServPro are involved to remove the damaged flooring and drywall and figure out who is to blame and what is covered on the flood I had in the attic. I was able to finally get a fire sprinkler company out and I'm told by him, something heavy hit the pipe to crack it, so it was not a pin-hole leak that might have happened over time. He repaired that T, filled the system, to find more sprinkler leaks in the bathroom nearby from another sprinkler pipes that happens to run under the new AC equipment that was installed in the attic. He cannot repair unless they remove parts of the AC system. Whats to say they didn't bang those pipes too while putting the bigger, heavy equipment above it? Also, while replacing the hot and cold piping I also see added bangs in walls and floor that were outside the scope of the holes in the walls. I have to wait another day because of scheduling issues for them to remove parts of the AC for the fire sprinkler to be repaired. The crew was nice and respectful and felt bad it was taking awhile and I was paying so much. However, I'm very disappointed by this company. I wonder now how much of it really needed to be replaced or was it all a sales tactic? Why did I have a damaged pipe and flood in my attic when I had no leaks before? Hopefully this gets resolved soon.

Brandon B.

05/10/2019 12:00:00 SA

Had a couple plumbing issues at my house I needed to get taken care of. Contacted Nexgen, they had a technician available to come the same day which was awesome. They called me to let me know when he was on his way. Joe showed up on time, super professional and nice guy. Fixed a couple things and I ended up having him do an additional fix while he was there. Nexgen impressed me a lot. Ill be using them again in the future.

Nic C.

3/16/2021

Nexgen installed a brand new hvac system for us back in 2019 and recently we had George come by and service the unit. He did a great job and was on time, courteous, and respected social distancing. Very friendly and really went above and beyond in helping us. I highly recommend them!

Will S.

07/01/2019 12:00:00 SA

Very happy with my purchase today. I had them come by for a quote, with charlie being the face to face guy, he helped me pick out my equipment and a great deal to boot. 6 hours later im sitting my air conditioned space not enjoying my purchase. The guys didnt bring the nest thermostat as adveritised on the website. I ppinted it out to them and was assured they would come back and change it out. Thanks guys

Fabian O.

2/28/2020

They say knowledge is power, and in my case knowledge is everything. I called Nexgen air conditioning for a tune up. The technician Roger Cuadra is a true professional exceeded my expectations of knowledge this man can bring to the table my ac unit is ready for the summer months. Roger is the best in the west hands down

Michelle L.

9/22/2018

Wow. Best HVAC company ever. My AC vent was leaking and the cieling was getting damaged. I contacted NexGen because of the high reviews and because they were open on Saturday.

Our genius HVAC guy was John. He beautifully explained what was going on with our problem in terms we could understand. You know when someone understands their topic when they can explain it so you can understand.

John fixed our problem and made sure everything was left clean. He even wore shoe booties!!! Which I appreciated because I have OCD cleanliness issues esp with having a baby crawling all over the floor.

John came in time and was so respectful.
This is an honest company with respectful, smart, and honest employees.

They are my go to company and I will be recommending them to my friends and families.

Art V.

11/10/2018 12:00:00 SA

Joey the electrician came to my house and took care of my electrical needs. Excellent guy to talk to, very friendly, professional and answered all my questions. He did everything to code. Furthermore, excellent staff that came over from Nexgen to install my AC & heater and subsequent work. Thank you Antonio, Joshua, Juan and Louis the technician who originally came to my house to look at my broken heater. They were all friendly, helpful and Professional. Always ready and happy to answer all your questions.

Monique L.

08/09/2022 12:00:00 SA

My ductless AC unit stopped working in the middle of a heatwave. I had called numerous HVAC companies and all of them told me they didn't service mini ductless systems. I called NextGen out of desperation and they promptly got back to me and sent an AMAZING technician out to see my 2 units. Keifer was on time, meticulous with his service and was dedicated to making sure I had 2 working systems before he left. He stayed very late just to complete the service and truly was a lifesaver. Thank you Keifer and NextGen!

Joseph P.

07/05/2023 12:00:00 SA

German B came out this morning to inspect and tuneup our AC system. He did an amazing job, and helped identify the cause of our rooms that are not cooling down properly. I highly recommend him and the company.

Kris D.

07/03/2020 12:00:00 SA

I wish I could give more than 5 stars to one of their techs, Steve Arias. Showing up on time is one thing, but staying late on a Friday to explain to me my options was above and beyond. Steve was able to explain to me in simple, non-salesy terms what needed to be done on my AC unit. I would hire him again in a heartbeat.

Ciarra H.

8/29/2022

Had the best experience with NexGen. We had an AC crisis and it was resolved instantly. Patrick did a wonderful job explaining everything he did and was so friendly! Would def go back.

Susie T.

12/06/2022 12:00:00 SA

Our HVAC system was acting up. It wasn't getting cold as fast as it should. Roger Cuadra was our technician. He came out and did a very thorough diagnostic check. He's very professional, gave us different options to choose from to fix. He came back out to fix our unit when we were ready. What stood out the most about Roger was that he is extremely knowledgeable and honest! He also showed a lot of professionalism through his ability to communicate effectively verbally and on paper. He was very patient working with us. We appreciated him very much. He is a pleasure to work with. Thank you !

Don M.

5/16/2016

Pretty impressed and pleasantly surprised. Now days you don't often find a good business model like this one, that focuses on doing volume yet with solid customer service from top to bottom. First by selling a solid product followed up with people who really care that the consumer is satisfied. From Jeff, Juan, Ashely and the office staff and Ismael, they all offer a can do attitude. We replaced an old furnace and added A/C for a great value. These investments are costly but knowing you received quality and excellent service makes it a great choice. Check them out, you'll be pleasantly surprised.
Don M. San Clemente

Mike E.

5/26/2018

Great service. Timely, reasonable and Tech Jeff Larson is fantastic!!
Would definitely recommend them.

Luke P.

1/27/2020

Pleasure doing business with this company. It was very clear that our tech Chris S was Very knowledgeable. He went right to work to identify the problem and fixed it right on the spot.
This company will go in my contact list.

Christopher G.

8/22/2022

I called 74 Degrees Heating & Air out for a second opinion on our AC problem that suddenly stopped working.

I let the Technician Leo know both the Condenser and Capacitor needed to be replaced to fix the problem but he insisted on doing his own diagnostic and found that the only the Capacitor needed to be replaced.

They saved me several hundred dollars and AC is back on. I will definitely use 74 degrees and Highly recommend the company!

Thank you!

Tim E.

9/23/2021

I had a cooling problem and Nexgen air and heat sent out Edward, he was courteous and knowledgeable. Edward found and repaired the trouble, I'm very pleased with his service.

David W.

11/06/2019 12:00:00 SA

The technicians that came were very clean, clear and professional. Their office staff are also amazing. They do an amazing job scheduling their technicians and keeping you informed when they will show up. They have best customer service I have ever seen for a repair company.

Paul D.

10/21/2016

OK, I keep this brief so you might actually read it. MY AC unit was 25 yrs old, and failing. I put $500 into it over the summer in repairs. I started getting quotes as I knew the inevitable was near, just did not want to spend the $$$$.
The AC finally failed yesterday at 3:45PM. I called Jeff, who recently gave me a price. He was here by 5:00, honored the price and had install set for today.
By 8:00 AM, Mario, Cezar, and Roger were here for install. They were incredibly professional and got right to work. They took care of every detail, and made sure installation was PERFECT!
I try to price things out and look for quality. These guys exceeded expectations and the unit looks amazing and is a HUGE improvement. I was a little suspect because the price was so competitive. Turns out these guys have great products (TRANE), and the install is perfect.
If you do buy a unit (which you should), ask for Mario, Cezar and Roger - those guys are professionals!

Melissa B.

7/29/2022

I don't have enough kind words to say about NexGen Anaheim especially Tanner. He came last minute to help with my ac thermostat, fixed the issues with the wiring that there was no way I could figure out on my own or fix and got everything up and running! Tanner made a very bad and hot day without ac end on a fantastic note! I will definitely call again if I ever need any other ac needs! Thank you again Tanner!

Tim S.

09/03/2020 12:00:00 SA

Had my AC tune up completed by Marcus from Nexgen today. This was a great, easy experience. Marcus explained everything to me about my system and gave some great recommendations for improving efficiency. Additionally, the price was great. If you need an AC inspection/tune up, I can't recommend Marcus and Nexgen highly enough.

Jean I.

06/09/2023 12:00:00 SA

Not sure what happened to my original review back in May. I wanted to acknowledge and comment on how Josh D. went above and beyond, and did immediate service on my storm drain to alleviate a clog and drain the water. He was very professional in appearance and service, and was very efficient and clean with his work.

Update today 6/9: I called Josh D. with my concern of a somewhat continued slow drain. He took the call, and came within a few hours. He snaked it, and again, he was quick and clean with his work and clean-up. I appreciate his responsiveness and efficiency!

Jason K.

7/17/2021

George their agent they sent out was really fantastic. He was timely and he then proceeded to handle a difficult repair which required quite the expertise. Afterwards he followed up a few days later just to inquire if the repair was still acceptable. Definitely I recommend next gen and ask for George.

G K.

04/04/2023 12:00:00 SA

Our heater went out so I called NexGen, they had Anthony out to my house the next morning. He was super professional and quickly diagnosed the problem with our old heater, unfortunately part of his inspection included inspecting our ducting and he found that we had asbestos, so our small project became a large one. He provided us with options that ranged from taking care of our immediate needs including removing the asbestos, as well as a few options for upgrading our system because of the amount of work we were getting done. We have a newborn at home and when Anthony found out he immediately made our project a priority.

Our system hasn't been installed yet, and I hope that the quality of personnel that NexGen has for installers matches the quality of service that I received in the diagnostic of my problem.

Annie R.

8/14/2020

Roger is amazing! He was super informative and helpful. He went above and beyond to help us with our system and to educate us on our options. We're looking forward to meeting with his project manager later today so that we can tell him how much we loved Roger :)

Eddie G.

3/15/2021

We received exceptional service and are very satisfied with NexGen! Their technicians, Jorge Guido and his apprentice Carlos were extremely courteous and professional! Both went above and beyond. They took pictures and videos and thoroughly explained to us what was wrong and what our options were. Also, they were very clean with covers to put on the floor so the ladder wouldn't damage the carpet. They also wore shoe covers. I was impressed with how they took off the shoe covers and put them back on at the door every time they needed to exit. Lastly, they offered additional services that they provide for us to consider along with payment options without pressuring us to buy in the moment.

Jen M.

2/14/2023

I am updating my review! Upon talking to Micheal from Nexgen he took care of my concern and had Adrian come out. Adrian was very helpful and professional. I would highly recommend Nexgen due to their customer service they went above and beyond to help us fix our less than 2 year system! I am truly grateful for these two at Nexgen!

Alan N.

2/24/2021

We had our heater fan go out on Sunday morning. Chris and Darrell arrived the next morning after calling first to let me know they were on their way. They both wore masks and put on covers for their shoes when they entered my house. After inspecting the heater fan, Chris immediately was able to locate the parts to repair it. He even offered to drive out to pick up the parts himself instead of us waiting for it to be shipped in the next day. Instead of repairing the system, we decided to ask for options to replace our entire HVAC system. Chris and Darrell began a detailed review of our house, including the size of each room, the register type and size, the return vent size, and the size of our HVAC system itself. They came back with different options we could choose from and explained each one thoroughly. Chris answered our questions clearly and was very patient through the entire process. He was very good at following up and we felt he was very honest and professional. We had a great experience and would recommend including NexGen in anyone's short list if they need any HVAC work done.

Adrian C.

5/31/2023

German was on time and communicative throughout the whole experience. His professionalism goes un matched as he guided my sister through her heater debacle. German was quick to respond and assured my family throughout the process. Genuine and honest customer service was very much appreciated! Workers like German will keep us NexGen customers!

CHintan D.

10/24/2016

After searching with all possible brand contractor, decided to go with Nexgen. it was perfect decision. Installation went super smooth and professional for Trent system. Big thank you to installer Ulyees, Simon, and Martin. They are very good and know what they are doing. I asked them bunch of questions during installation and they always make sure to give answer in detail and professionally. I highly recommend this company to anyone who are in search for HVAC installation.

G H.

8/30/2016

Truly professional, honest, and helpful. They deserve 10 stars!

My mother had an issue with her old furnace, kept turning on and off on its own, and I called them to schedule an appointment to inspect and possibly replace the old furnace. Chris (I believe is the owner) talked me out of scheduling an appointment and provided guidance on solving the problem.

I wish there were more businesses like Nexgen!

Jack T.

8/26/2019

This appt was for a dripping noise heard in an upstairs wall.

They sent over Darren, who was able to accommodate an earlier appt time for me. Nextgen is very prompt with their service and has excellent contact - they were able to get me a quick appt (not an emergency), and called and texted the day before to confirm the appt.

Darren was super-professional and courteous. Also wore booties! He was knowledgeable and thoroughly checked to make sure it was nothing more serious than just noise from an AC condenser line. Checked to make sure it wasn't clogged, even!

Super happy with these guys. If I ever have a serious plumbing issue, these guys will be among the first I call!

Peggy W.

08/07/2018 12:00:00 SA

This company is so shady i can't even believe it. I called them and i thought they are so nice and good reviews. The tech came and barely did anything and said oh there is a possible leak but not sure where to run the test it will be almost 2k and it's prob better for me to replaced my whole unit. Mind you my unit is pretty new so this is not a good recommendation.
After go back and forward and taking a little more it turn out i just need it some special liquid to go into the unit. That might be leaking on the outside. The tech then told me it is discontinued and they can't fill it for me and that my only 2 option is to run the leak test for 2k or replace the unite.

After i said no he got on the phone with the boss and said fine they will be so huge favor by refilling the discontinues liquid for $800. I em ever doing this before and it cost me much less. I feel something wrong so i said no.

I called 3 other company and they all gave me a quote to refill for $200-300. So i called 2 other tech to come by and look. It turn out they fill that liquid up and my AC is as good as new and it only cost me $300.

Stay away from this company. Not honest at all and try to make money from you. Beware.

Rusty A.

5/14/2021

We opted for the Rolls Royce HVAC and NextGen really delivered! Our AC broke on Sunday, we were back in business Tuesday night. Our heat pump AC really cranks now. Our 1966 home had wiring issues and they took care of that as part of the deal. Done and done...

Martha T.

3/20/2023

got hvac less then a year ago. I'm having problems already, after selling us a unit with misleading information we got all extra insurances for the unit and now that we have come across issues I can't even get a hold of a person in the office to file a complain. it's been a month and I'm still waiting for that call. there fixes are only to there convince money money and more money. I get it it's a company but own up to your mistake. why should I.if I could I would have given it 0 stars take your business else where

Patricia T.

06/09/2023 12:00:00 SA

Joseph was wonderful and answered every question I had. He never rushed the progress whatsoever. I found him to be very knowledgeable about my heating unit. He, also, looked up some things about the unit. I thought it might be old. He was able to look up that my heating unit was made in 1944. He looked in the attic to make sure that certain materials were not up there for the vent system.
I liked how positive Joseph was. He was able to help me get a new wall unit, which will be installed tomorrow! I am extremely happy with this company and the fact that they had Joseph come out to help me. Fantastic job!!!!

Felipe S.

8/20/2018

Here is and update from my previous review. I got a called from Ismael(owner) that same day of my review and he apologized for what had happened. He asked for me to give him a chance to show me what the company can do. And he didn't disappoint. George came out and was really thouro and knowledgeable. Had my AC working in minutes. Highly recommend to give this company a try. Will definitely be calling them if I need any AC services in the future.

Shizhi L.

2/19/2019

Nexgen is great: responsive. They responded me within 5 minutes regarding my quote, versus couple hours to even couple of days from other providers.

Joe, the plumbing pro from Nexgen is great too! Joe was on time. Quickly identified the problems, and came up with a plan to solve them. There was one part where we might ended up with a more complicated solution due to unexpected pipe layouts. Joe managed solving he problem with a simple and elegant solution. This is beyond my expectations. I wasn't expecting to solve all 3 issues within one visit considering the limited time window but Joe did it. This is purely awesome.

I would definitely come back to Nexgen and Joe if such needs arise. 5 star for sure.

Scott S.

04/04/2023 12:00:00 SA

Rigo was fabulous. He was kind and knowledgeable. His work was impeccable. We had to replace a drain and bust through an outside wall to fix it. He was clean and efficient. He didn't leave a mess and made sure that he did everything he possibly could to leave me better than expected. I'd definitely use NexGen again. Especially if I could Rigo out to my house.

Connie D.

7/22/2016

I have the best recommendation ever !! NexGen (855) 580-0007. I called this company out to give me a price on fixing my 15+ yr old A/C. They were very honest with me (I had another company give me a quote prior to calling NexGen) and with their AMAZING pricing, I was able to upgrade our entire home A/C system for HALF of what most of the other companies are charging. It's quality equipment, Trane, and our home has never been so cool !! The air quality is amazing as well. Their technicians were professional, courteous and very kind. I could not be happier with ALL service I received from this company. If you're interested in possibly replacing your whole home system.. ask for Chris. He is the manager (sales). I've dealt several other companies for previous A/C issues, and there is NO comparison between the quality and HONESTY of the service I received from NexGen versus what I received from the other companies. Nexgen's technician was able to come within a few hours of my initial call for repair, and they had my whole home system installed in my home 2 days later. Their work areas were left cleaner than when they got here, and they offered a few extra services I was not even charged for. OUTSTANDING COMPANY !!!!

Jerry F.

11/30/2022

Excellent work by German today in my AC/Heating unit. German arrived on time and ready to provide some great service to my ac unit which was plenty dirty from being based outside for many years and came out looking almost good as new. German was very thorough in explaining the work and checked all of the key elements of my heating unit while explaining all of my potential repair and upgrade options. German provide a detailed report of various options and I plan on doing some much needed preventative maintenance in the future. Thanks German/NexGen! Jerry

Cathy N.

2/24/2019

Had my heating and air tune up today with this company for the first time. I was referred by my sister that did hers and my moms house. Dan did all three of the jobs great customer service and very knowledgable I would definitely recommend this company. I will for sure use them again. Thank you Dan for the excellent service.

Madeline B.

5/26/2023

Josh came to help with a plumbing drain clean out. He was on time, personable and knowledgeable of the issue I was having. He solved the issue in a timely manner and offered preventative maintenence recommendations. I didn't feel pressured into buying anything, which was nice . I would highly recommend Nexgen for any plumbing issues. I will definitely call on them again.

Ponch E.

07/06/2023 12:00:00 SA

Hi Bill,

7-6-2023

Still waiting on NextGen to finalize my permit application for The City of Cerritos!! What's the hold up? It's been several months waiting, would like to finalize this Month of July 2023. NextGen got their $15k and hope the City passes NextGen workmanship! I have called Jessica several times to get a date and time for the City inspection and to date have not heard from anyone!

Thom S.

6/18/2022

Connor and Manny just finished helping us out and we're so grateful and happy with their service. Very prompt response and smooth process from the 1st call to them fixing our plumbing issue. I'm so happy with the professionalism, service, and quality of work provided by Connor and Manny. I will not hesitate to call Nexgen for any issues and when I do I'll specifically request Connor and Manny. Thank you guys for awesome service and taking care of our home, myself and family are truly grateful.

david k.

07/05/2020 12:00:00 SA

My wife and I had bought our first home six months ago, and heading into the summer, we figured we should get our a/c unit checked out. Right away, I was able to get someone to come out the same day I called! In came Roger and Kevin. Definitely respected your house, came with shoe coverings and masks. Roger was very thorough and explained everything. Our primary drain was clogged, so he cleared that out, and gave our a/c a tune up.

By the time he left, everything was looking good, and the a/c even got quieter. Definitely bought us more time with our outdated a/c. Would definitely recommend Nexgen, and would definitely recommend Roger and Kevin. Thank you for your help.

Christal W.

2/18/2022

NEXGEN literally saved the day. At 12:34 in the afternoon I noticed my water heater was leaking. Made arrangements for someone to come out on Mon. Welp low and behold no hot water as well...no bueno. Called the first company nothing available until Mon. No ma'am I need hot water. Contacted NEXGEN and they dispatched someone within the hour.

Rigo is a lifesaver!!!!! He was knowledgeable and broke the news gently I needed a new water heater. He wasn't in a rush knowing he would be installing a water heater so late in the evening while it got dark. He knew how important it was for me to have hot water. Awesome company, staff and Rigo. Yeah he needs a raise!

Gary Royale T.

1/22/2021

Fast response and professional. I was able to schedule an AC service appointment and got a technician within the week. There are somethings that NexGen can do better simply because they are one of the big players in the industry. They have great response time on their appointments. I previously delayed my service for a year or two simply because I had no-shows from some random mom and pops off Yelp.

I also highly appreciate the detailed report and images they send you via email so you can see what work you might potentially need in the near future. Thanks for making this techie happy!

PS. Technicians wear masks and follow all COVID protocols.

Ian B.

9/24/2016

George and his crew where very professional and courteous. They did a wonderful job and left my house spotless . For all the work they did on my central air system and the time it took to install everything i was impressed . I highly recommend george and his crew from NEXGEN .

EC G.

07/06/2022 12:00:00 SA

Ok so here we go, my wife and I had contacted NexGen to do maintenance and they came out and did the service. The tech was good and all I can't complain but we entertained the idea of re-ducting and adding a water heater to our home. So problem one is they didn't really do an assessment properly and they did not check anything I figured maybe they would pull up square footage on they're own so I left it alone and we signed the contract. This was the worst mistake we ever made!!!!! It has been 4 weeks of a freaking nightmare!!!! First of all the first install team did not install the ducts correct, the plumbers did not install the tankless water heater correctly and we have had them come out 2 times after to fix the issue. A total of 7 times they came out and my living room feels like a sauna! These people suck! The general manager came and said things would be fixed now that he was here and nope things are the same! This is what he said to me

we have verified the system is running at capacity. We can't get anymore out of it.

The air flow to each room has been measured and is correct For each room. So no adjustments need to be made for the air going to Each room.

there are only two things that can be done

1) is to cut down on the ammount of heat coming into the home. Hence the insulation and powered ventilator.

2) increase size of system to overcome heat in home. We have already discussed this as a non option. So we have to go with option 1. To limit heat load on home.

Freaking ridiculous! 23,000 dollars in the dumpster! Do NOT HIRE THESE PEOPLE!

Karly B.

7/15/2022

My husband called Nexgen to have our HVAC looked at (for normal maintenance; we have never had any issues with it within the 4 years living here). Tony R. Was sent to our home. He called us prior to arrival, and started right away once he arrived. He made us aware of all issues as well as things he suggested could be done to improve the life of our HVAC and help it to run more smoothly. Tony kindly included photos and videos of what he was talking about (as he was doing work outside, then was up in the attic). He walked us through any/all issues, and gave us three options of packages/repairs that we could chose from which he said were completely customizable if we would like to add or eliminate anything from any them. He was super kind, patient, courteous and friendly! Our quote seems fair to us. We had to delay our appointment unfortunately (only due to health reasons/for my husband) but we look forward to working with Tony; or dog looks forward to it too (they became fast friends)! :)

Abhishek S.

12/20/2021

our heating stopped working. called customer support, they were very quick and professional in scheduling the appointment. Ryan came to troubleshoot and found out the issue was with the wrong wiring in the ecobee phase plate which was installed by a local handyman. As I have purchased the yearly protection plan with the nextgen, hence no cost for fixing the issue as it was included in the diagnosis fees. I appreciate Ryan's professionalism, detailed explanation of the issue, throughout communication, and for always on-prompt services.

Patti R.

9/18/2017

So far, super great! Met with Charlie, Project Manager. He is extremely knowledgeable in energy efficiency and can explain the process of an HVAC system so that a layperson can understand.

Early this morning I sent a quote request through Yelp; Received an immediate response from owner, Ismael. Set appointment for today at 2:00pm.
Getting my entire new HVAC System tomorrow morning bright and early!!!

WOW!

*Updated Review (5 Stars): Fast forward to Saturday, 9/16: System is PHENOMENAL!!! It's super quiet and has been keeping our home cool, even with the heat wave that hit right after the installation. (Lucky for us!)

I'd be remiss if I didn't review the actual day of Installation. The crew that installed it was AWESOME! Showed up that morning right on time. And within a few hours they had taken out the old units (both a/c compressor AND the furnace in the attic) and left me with the new units, wifi controlled thermostat, 5 inch HEPA filter, and new vents in every room! (Yes, they did all THAT!).

There was some minor damage done to the opening to the attic space. The guys tried to repair the drywall, but it wasn't acceptable. When I called the owner, Ismael, he was so apologetic and arranged for a professional drywall guy to come and fix it. He even patched a spot on the stub wall that had been damaged by someone from another service company! True Integrity

My ONLY suggestion (and it's a minor one) is for the installers to sweep or vacuum up the droppings that were left over from taking down the old vents in each room.

As a Realtor® in the OC area, I will definitely be recommending NexGen HVAC to my clients and real estate colleagues.

Sincerely,
Patti Romo, Realtor®
Cal BRE# 02017887
RealtyONEGroup

Blanca L.

11/18/2021

At first we had gone with another company only because I didn't call NexGen first, which I wish I would have had in the first place.

The first company only gave us frustration and did not want to do the job as their excuse was that we have a flat roof and the attic was too small, they were just LAZY...

However, thankfully we found a competent company after careful research I called NexGen and Mario came to the rescue and said it wouldn't be a problem, so he had his team come and the work was completed by these wonderful and great team work, I would like to thank the following in making this happen!!!....

Mario - Field Supervisor
Lisa - Office
Gerardo (Jerry) - Lead installer
Danny - installer
Ulyses - installer
Miguel - Drywall

I highly recommend NexGen Heating and Air for your central A/C and Heat! they performed a great job and we are very satisfied with all the hard work the team performed they excelled in all the work to our satisfaction thanks to everyone!!! My family can now enjoy NEW A/C and Heat!!!

Jeff W.

05/07/2020 12:00:00 SA

Chris and Charlie came out and gave me a great price on the Trane heater and A/C. We had a great time joking around too! They also worked around when I wanted it installed. I was pretty stoked.

Today Juan (Johnny), Axel, and Miguel came out to install a whole new system. (I live in Huntington Harbour and did not have A/C previously.) So, they had to add a circuit breaker, run the A/C line set, condensation drain, etc.

I was so encouraged by Juan's knowledge and creative ideas about the condenser location and a super clean way to run the electrical to it. The line set was the same way, clean and simple = more efficient.

At one point 3 trucks and 5 guys were working at once to make sure they finished the job on time!

The job came out awesome.

Update 4-7-2020:

Jesus Solario and Jesse Arceo just finished the most incredible install I have ever seen! As a licensed general contractor I has seen plenty. I am posting a few pictures here. Look how they cover everything before they start work. My unit was on the roof. Rather than risk damaging my new hardscape they called in a crane to remove it. My old equipment was sitting on the floor in the attic. They moved it and built a platform that hung from the roof trusses. Quieter, less vibration, and easier to service. They even installed an attic light. They also made my return air ducting and grill larger to increase the air flow. Did I ask them to do any of this? NO! It's just how they do it at Nexgen.

Nexgen replaced my whole system on Sagamore Dr in Huntington Harbor in 2016, and had them do a whole system for my in-laws on Bolero Dr, also in the Harbor in 2017. Today was on Fir Ave in the poor section of Seal Beach.

I know this sounds too good to be true, but it's not.

Carlos A.

08/07/2018 12:00:00 SA

So my AC at home quit working and started blowing warm air right in the middle of an excessive heat wave here in Simi Valley, CA. I called Nexgen and spoke to Liz. She was a pleasure to speak with. After scheduling an appointment with her for a later date, she called me right back to let let me know she had a tech in my area and could send him out to us within hours. Literally, within a couple of hours Alfredo showed up. He was professional and knowledgeable and he got right to work. My system is over 30 years old and I was pretty sure I would have to spend thousands of dollars to replace it. Alfredo advised me that the capacitator had failed and it would be $250.00 to replace it including labor. He wasn't pushy at all and explained to me (and demonstrated) why adding a start kit would be beneficial to the system. The start kit was only another $150, which I totally opted to have installed. I couldn't pay him fast enough to get the job done and was super relieved to learn that I wouldn't have to spend thousands of dollars for a whole new system. I can't even begin to say how satisfied and impressed I am with Liz, Alfredo, and Nexgen. Thank you for your quick response, honesty, and quality of work. Keep up the good the work! I would totally recommend you.

Christina P.

4/17/2018

We are very happy with the full ac system installed. It was done quick and scheduling was a breeze. We had the install scheduled for a Friday which was great bc my husband was home. This would have been a 5 start rating however, The following day though I was quite upset to notice that the men working at our house helped themselves to bottled water that I had purchased and set aside for a shower I was throwing the next day. I went to load my car with the drinks for the party and noticed the case was opened and waters were gone. I would have absolutely given them water had they asked but I didn't like that they helped themselves to cases that were in the garage next to bottles of champagne for the shower I was co-hosting. I simply put them in the garage so they would not sit in my car for a few days. Was a little annoyed having to go to the store the morning of the shower.

M C.

10/31/2019

I had a great experience with this company. They were very knowledgable and professional. James Joyce gave us a great price. He answered all our questions with a straight honest answer. The technicians did an excellent job installing the unit.

Ty L.

6/17/2023

Michael A is a great service technician and puts in a lot of hard work to make sure your system is efficiently working and ready for the hot summer! Highly recommend he's awesome!!!

Victoria O.

7/27/2023

To be determined. Toilets and water filter are fine but the tub has been a disaster thus far. Waiting to see what happens next.

Dallin G.

04/02/2022 12:00:00 SA

After searching for a company to work on my old hydronic heater, I finally found NexGen. While they don't work directly on the heater systems, they do work on the pipes and actuator that is part of the unit. They were able to come out same day for a quote/diagnostic. Even though they accidentally sent out an HVAC tech instead of a plumbing tech (this heater unit has water pipes) he called the plumber tech Clemente (who does these type of repairs all the time) and was able to gather all the info for him and schedule the repair for the next day.

Clemente was great. Very polite and arrived on time. Even though we ran into issues getting the water shut off (older condo complex) he was able to get the work done without any issues. Highly recommend NexGen and specifically Clemente for hydronic heater pipe repairs.

Steve A.

07/06/2022 12:00:00 SA

We called after our whole house fan stopped working and were told that they could make it today around 5 to 6 pm
Then they called back and had Juan on his way, hurray!
Juan was the nicest guy, he got right to work, climbed into our hot stuffy attic ( 3pm very hot up there) and diagnosed the challenges, explained everything clearly and repairer the fan on the spot.
What a great company! What a great teammate they have in Juan!
Hope our heating and cooling systems run smooth but if we ever have an issue, Juan and nextgen is our first and only call!

Robin B.

01/10/2023 12:00:00 SA

Josh D and Tyler P came today very early evening and saved the day. Both sinks were stopped up and filthy. They were both very professional and polite. They had it fixed in 20-30 mins or so. They are my go-to people now. Did I mention they cleaned my floor, and both sink basins sparkling clean which had dried crud in them. You don't have to, but I would ask for them.

Linda C. G.

03/09/2021 12:00:00 SA

We were serviced by Joel Chavarri. The reason for the appt. was to do maintenance on my heat and air. This young man they sent was amazing from the start. He did an incredible job! From the moment he started working on the unit I was amazed how thorough and the time that was given to do it right! He informed me of everything he was doing as he
worked. He also took the time to inform me of things I needed to do to keep my system working at its best! Also, very cordial, and I am very satisfied!!!!

Jerry R. Gallagher

Marsha C.

7/18/2020

Nexgen took care of our AC Unit needs immediately. Not only that, being a military family, they offered us a military discount which helped us out a whole lot. In this day and age, one should never overlook great work, care, and friendliness. Ruben was all those things, including extremely thorough, transparent with what was going on with our AC, and quick to make the necessary adjustments. My family and I appreciate service like this. Thank you so much Ruben and Nexgen!!!!!

Anthony M.

03/03/2023 12:00:00 SA

Jesse came to check out our leaking ceiling. Low and behold...it wasn't leaking when he showed up. He was super thorough, and problem solved a couple different scenarios, but still no leaking...I appreciate his persistence to figure out where a leak could possibly originate from and his care to ensure I felt comfortable in my home. Thanks Jesse!

Ming L.

03/09/2017 12:00:00 SA

I have to commend Charlie, Antonio, and Edgar for the 5-star experience.

Service was spectacular! The whole process from start to finish was professional and quick. 1915 sq ft and it only took a day and two hours to install a brand new AC, replace the furnace, and replace the old ducts that had asbestos. They had 5 polite, knowledgeable, and hard working people on it. They come in, do their job, and leave the house like how it was before.

Definitely recommend them. You'll be in good hands.

Ryo B.

12/07/2018 12:00:00 SA

I would definitely recommend this company based upon my experience so far with them. I've been calling around trying to get quotes from 3 different companies and Nexgen was the best one by far. Their customer service was excellent and the woman who took my call was so helpful that she said they would not make us pay the quote fee if we showed a quote from a competitor that we had done recently. They also said that they have very competitive prices and she voluntarily sent out a senior technician, Jeff. One meeting Jeff, he went above and beyond in service and I am looking forward to using them for the job.

Doug D.

04/01/2020 12:00:00 SA

Had Roger that came to check out our AC and fix it and he was very paliet and helpful and fixed the ac and he cleaned it and checked everything on and in the unit and even did it with a smile I still would recamend this company to everyone I know.......

Kelly H.

7/22/2018

I got an appointment same-day. On a Sunday at that. And Jeff L was on time, friendly, efficient. He explained how the system works so we understood what repairs were needed. I appreciate a great company with great people that do great work. Keep it up!

Valentina N.

3/31/2023

Appreciated their quick response to come and checkout what was going on in my plumbing. Their customer service is the best. I have already recommended them to my friends and neighbors.

Juan Carlos C.

02/11/2022 12:00:00 SA

Our AC stopped working during this recent heatwave. We called Nexgen and they sent someone within 2 hours of my call. After 1 1/2 hours of work on the unit, We had ice cold air back. I was given the opportunity to purchase maintenance package that took care of this repair. Thanks Brandon for your help.

Alma C.

11/21/2018

Great service. Personnel were friendly and professional . Not only were they on time , they were early. Installation of a new heater went smooth. I'm very, very happy and warm . Thank you Nexgen I would definitely recommend you to family & friends. P.S. Thank you Brian, Edgar and Ramon.

Gary T.

5/27/2021

Carlos is a Technician that everyone wants to have come to there home. Carlos is polite, respectful, professional, and a gentleman. I have had two other Technicians come by to do the job of checking out my system. They did not do half of what Carlos did. Carlos explained to me everything he was going to do, showed me what he was doing. I only want Carlos to come to my home to check out my system everytime. This guy is going to be the Boss someday, and NEXGEN will be damn proud to have him. Because he would make sure that all his employees do the same work he did. I enjoyed talking, learning, and spending time talking with him. Thank you Carlos for being Honest, Friendly, Courteous, and Professional. I do not see that very much these days.

Gary Talbott

Tim P.

3/28/2021

NexGen installed my new HVAC System on 3/10/21. This was a swap out of an old system. The installation went well, and if my rating was just on the installation and the hardware installed it would be a 5 Star rating.

The issue I am having, and continue to have is that on 3/12/21 I received a call from Alex @ NexGen trying to schedule additional work. I was told that Nexgen received some communication from the inspector that the job was not yet to code. I requested copies of what that code requirement was so that I could forward that information to my HOA for approval. After several telephone calls and emails, on March 24, 2021 I received a copy of a City of Anaheim Z411 code regarding Roof Mounted Equipment Screening.

When I called the City of Anaheim's Building Department on March 24 (two weeks after the install), I was told that there was no permit ever pulled for my HVAC system.

Both my Quote, and the Invoice I paid for stated Permits & HERS Testing Included.

I've requested a copy of the Permit from Nexgen. I was told that NexGen uses a third-party to handle the Permitting.

Somewhere the ball was dropped, and I cannot apply for my $600 Rebate from the City until this is resolved.

Again, for the service, speed, and quality of the actual installation of the HVAC, I would give it a 5 star.

For the Permitting, HERS Testing, and communication there seems to be an issue.

Edited on 4/4/21 - I've revised my 3 star to a 5 star. There was a permit pulled on 3/25/21. The delay was due to the City wanting some type of screening to hide the compressor from view. I now have a copy of the permit, and my HVAC system was HERS tested by ipermit last week. Once I receive the hard copies of the HERS test, NexGen is going to send a Quality Control person to be here when the City Inspector is here.

Belsien T.

3/28/2023

Service from Anthony Hererra was excellent, he was knowledgeable & provided me allot of details about the issues he saw & options to treat it. Would highly recommend calling NexGen and working with Anthony to address heating or air quality issues you are experiencing.

Marcella E.

10/07/2021 12:00:00 SA

Roger Cuadra was out today for my keypad wouldn't work excellent service very professional Highly recommend NexGen! Good service

Margaret U.

6/13/2020

If I can give more than 5 stars for our technician, Joel Chavarri, I definitely would! He is very professional! He quickly found the problem and checked all the components on my furnace, where he found a thick plastic tarp covering the bottom of furnace where the air flow needed to come out. He also checked my A/C unit components.
Joel, in my opinion, went above and beyond my expectations for the service he provided for me.
Very highly recommended!
Thank you Joel!

Porsche 9.

8/31/2022

Had a complete unit installed almost 5 yrs ago. AC stop working yesterday in our rental. Called NexGen. The rep tried to sell an upgrade. The part that needed replacing was $40, they charged $450 and didn't even do a service

Geoffrey G.

6/22/2019

We would highly recommend using this company. We worked with Charlie who can over at about 7:00 pm the same day we called. They offered us an unbeatable quote and included a WiFi thermostat, new vents through out our entire home and upgraded us to a 16 seer from a 14 seer for the same price. When comparing to other bids they were about $1000 to $2000 less. Other bids were telling us anywhere between $7000-$9000 and we needed up paying $6500. They gave us a lifetime warranty on the compressor, 2 years labor and 10 years parts. This included a new heating system. Our old system was this wacky water pump and they converted it to electric heating. The entire team was very professional, polite and helpful. The evening before the install I called about questions regarding our thermostat. The customer service lady wasn't sure of the answer and literally less than 1 minute later the project manger called me and answered all of my questions. The install team was professional polite and efficient. They made sure I was hooked up to the WiFi system before they left and even took the time to show us how to use the new thermostat. They had to make a couple of cuts in our dry wall and later someone is going to come and patch and paint free of charge. Outside of our home where the compressor was located, there wasn't enough room for the new compressor. The install team removed my bushes, installed the system and replaced the bushes when they were done. By the end it didn't even look like it was touched. I would recommend this company to anyone who is in need of a new AC system.

A S.

12/17/2021

Bill, the General Manager reached out after apologizing for the mistreatment by the other staff, he issued a refund on my cc and offered to help. Thank you.

Steve L.

05/12/2020 12:00:00 SA

I feel so lucky to have found Nexgen to assist me on my New AC Unit as mine was 15 plus years old. Very Clean very friendly and very professional... I thought there was a gas leak after Instalation and they came out right away and found out it was only a valve that somehow got turned on slightly behind my dryer.. Needless to say they stand behind there work and they are just awesome to deal with - Jeff was my Rep and he is awesome and really hit it off with him !! I will be going back for additional Duct work once we get past this depression

Kareem C.

6/29/2023

Best experience ever. Jason came out and fixed my AC problem and was beyond professional. Couldn't ask for better service. NexGen is a must if you need AC fixed. I need some of my plumbing looked at and I'm already setting up my appointment with them. Excited to have a trusted company I can go to from now on.

Jon H.

4/25/2023

Kitchen drain completely blocked. Aaron arrived within a few hours and promptly cleared the drain. Although he didn't create much of a mess what little he did was completed cleaned up before he left. The last time we had to have a drain cleaned it took over two days to get service. Exceptional job all around and this will be my go to plumbing company from here on out.

Very highly recommended!

Barry A.

8/28/2021

My A/C stopped working late afternoon Thursday. NexGen sent a technician, Ruben, to evaluate the problem the next day. Ruben fixed the A/C the same day. He explained the problem and the fix. Ruben was knowledgeable and professional. He answered all my questions. Excellent

stella r.

10/22/2020

Almost 1 year since my HVAC was replaced by NexGen and all is good and I've been very satisfied.
I needed assistance to change the filter, as this is completely different from my old system.
As usual, the phone representatives were quick, courteous and helpful. Within a week Ruben was out to perform the free full inspection and showed me how to change the filter which only needs changing once a year! I love that.
Ruben was a gem, as he was prompt, personable, respectful, knowlegeable and he wore his mask, thank you!
I was glad to find out Ruben is a former U.S. Marine which means alot to me as the daughter of a career U.S. Marine.
I know that Once a Marine, Always a Marine.

Call Nexgen for your HVAC services.

Kristin E.

11/05/2022 12:00:00 SA

Called and got someone to come out same day for my kitchen sink being clogged. Conner came out and really did all he good to help unclog our sink. He was very honest, very knowledgeable, and great with explaining/diagnosing the issue with our drain. Would highly recommend NexGen HVAC & Plumbing because of both Conner and Myra.

C R.

5/24/2022

Tanner arrived earlier than expected, called when he was on his way, and called once again when he arrived. I had a maintenance check on both the heater and air conditioning units. Tanner took pictures of everything he did, explained in detail what each picture represented, gave me some recommendations that are needed, and proceeded to clean both the heater and air conditioner and restore them to looking like new. A very personable young man, very clean and tidy, anything in my home that had to be moved was put back in place before he left. He wore disposable shoe covers each time he came into my home, respecting my possessions as much as I do. I was happy to find both products are operating correctly and certainly would recommend NexGen...and Tanner....to those looking for replacements of their heater and air conditioning units. Tanner is an asset to NexGen..an amazing customer service representative...

Jen L.

12/01/2018 12:00:00 SA

We received several quotes before committing to NexGen. Jeff was awesome at giving us the breakdown of everything the install entailed. We needed a new heater and wanted to add an AC unit. This involved new ducts after asbestos removal, new vents, new thermostat, electrical, disposal of the outdated heater and install of new heater up to code and a new AC. The price could not be beat. Today, Ulysses and his team finished everything. It took two days. I am completely happy with the team. They were professional and respectful. They cleaned up when all was said and done. Ulysses took the time throughout the visit to answer any questions I had. 100% will recommend this company to all our neighbors and friends. In fact, i have a neighbor who will be contacting you! Thank you NexGen!!! Can't wait to try the new AC in the summer!!!
Extremely grateful.

Catherine S.

01/09/2023 12:00:00 SA

Manny has great customer service and did a great job.
We would love for him to do our service again anytime.

Andrea M.

10/25/2019

We've had some issues with the air conditioning performance in our home, so my parents referred us to Nexgen. They used Nexgen last year to replace their heating and air conditioning unit, and have just raved about Nexgen ever since. Today we met James. James was wonderful to work with!! He took the time to inspect the airflow and our duct system. After his inspection, we discussed our current system and what our options were. James took the time to make a personal connection, and even talked to and played with my 22 month old twins after they woke up from their nap. It was the most pleasant and easygoing experience I've had with any type of service call. I'm so happy to have found them, and would recommend Nexgen, as well as James to anyone that is in need of heating and air conditioning services or repair.

Brittney P.

10/20/2020

Loved that they showed up with a mask and they were very respectful in my house. SAL & JOSE are great guys they came to the house and handled themselves very well. They are great and will refer them to all. Thank you Sal and Jose.

Tracy S.

6/19/2023

Great experience and great job! Mom needed a clogged kitchen drain cleared and they came early/cleared the drain without a problem. Will definitely call them again!

Steve H.

10/27/2021

I asked NexGen to come take a look at my Honeywell humidifier since it has been having some issues with the unit. Art (senior technician?) came out to diagnose it. Art was very professional, was well aware and was careful with all the precautions to make sure I feel comfortable. He went out of his way and his best to try to diagnose and fix the problem I was having with my humidifier but unfortunately the unit was more stubborn that I thought. Regardless, I was completely satisfied with Art and his professional manner. Needless to say, I will sure come back to NexGen and ask for him in the future should I need any repair done with my system.

J F.

4/20/2023

I had already done minor fixes to my toilet - instead of putting more into it, Rigo gave me some recommendations and options - i ended up with a new toilet. Rigo was fast and polite. Professional. Thank you Rigo and NexGen

Derek L.

4/19/2023

I did not work with them, but they were very professional when I contacted them. I will contact them again for the next job, as the company I did hire was terrible.

Sam F.

11/08/2022 12:00:00 SA

The technician Casey was excellent. He arrived on time for the appointment. Even though I wasn't home, he was very communicative via phone and text messages. He updated me every step of the way. He fixed the low water pressure in the bathrooms, and found a solution for the hot water taking a long time to reach the showers. He also went above and beyond and help me picking up items in my backyard that were blown over and drenched by the rain. I definitely recommend NexGen and will continue to use the company for all my future plumbing needs!

Joshua J.

7/29/2020

I called NextGen because the company I normally go with was not available. I called NextGen and was able to make a same day appointment.

The technician (Edward) was on time. He had all the proper PPE and even had covers for his boots. He explained to me that he would do a 26 point inspection and come back in 30-45 mins.

He came back and told me that there were some areas that needed attention; an install of a hard start and some more refrigerant. He said I didn't need them at the moment but it was best to get these services. I thought he was taking us for our money, but I looked online to some research while he was cleaning the coils (which I'll add my previous company did not do)

I informed him that we would pass on the refrigerant but do the hard start for the compressor since it would increase the life of the compressor (most expensive)

He was done installing it within a couple of minutes.

I would highly recommend NextGen to anyone and i would want Edward to come out to my house again.

Andrew P.

08/12/2018 12:00:00 SA

Our AC died in the middle of a heatwave. :( In much distress, I reached out to several different AC/Heating companies on Yelp. Some of them were going to charge me around $90 and NOT apply it towards the actual cost of repair, whatever that was going to be. (No bueno!)

Nexgen quoted a price of $68 which would be applied to the cost of repair if it was going to be greater than $68. It took them a while to come out because apparently they were slammed by many calls.

I had an appointment for them to come over around 4pm, but they called and asked if he could come over a little bit early (around 3pm), a change which I was able to accommodate happily.

Jeff showed up a bit early around 2:50pm and immediately (and apologetically, I might add) diagnosed and fixed the issue as a bad battery that was included with the brand new thermostat that I had purchased in order to try to fix the problem! He offered to save me some money and apply the $68 service charge towards a maintenance plan, but I ended up declining that offer, but I nonetheless, appreciated being offered the choice.

Now, I felt badly paying $68 to replace 2 AAA batteries, but then knowing things like that is why these guys are paid what they are paid!

Jeff was very friendly and informative in looking at other components of our AC system giving some advices.

At no point did he try to upsell me on anything or claim I needed expensive repairs that I did not need. (this was something I was concerned about after reading some of the other reviews here of Nexgen)

I was very pleased and impressed with Jeff and I would definitely put Nexgen at the top of the list to call when I next have trouble w/ the HVAC system!

Pro Tip: I purchased a brand new Honeywell thermostat when my old thermostat died. Unlike some of the newer Nest or Ecobee thermostats, the Honeywell does not draw power from the c line, but draws power (for backlighting and other functions) from a set of 2 AA batteries.

Those batteries maybe sealed and new in the box, but they may have been sitting in Home Depot or Lowe's warehouse for a few years before sitting on the shelf for a few more years/months.

During that time, the batteries can and will get drained. These are not exactly Eneloop LSD (low self discharge) batteries. Save yourself some $$$ and try a new battery first!

Scott S.

4/22/2023

Bill, the owner of the company was nice enough to reach out to me through yelp. We discussed the situation and he agreed that it was no way to do business. He assured me that it was one off situation that the technition should have caught. I explained to him that another compnay was performing the repair and he wrote me a check to cover the repair. He went above and beyond to make things right and it was much appreciated. I cannot say for certain whether this was a one off or not but it's nice to know the owner cares about his reputation and is willing to put his money where his mouth is

Jin C.

4/14/2019

Superb work and customer service. I had a few company's I had looked into, but Nexgen stood out above them all. Jeff Larson was excellent! Amazing customer service. He truly cared to make sure I was comfortable, got the right system but most of all that I was well informed. Jeff did a thorough review of my home (unlike the other places) and explained in detail what was needed, what was going to take place and the duration of the job if I was to choose Nexgen. I appreciated how Jeff gave zero pressure and provided all the necessary information up front. After careful review of all the quotes and information I received, I feel confident I chose the right company. Great deal, well below the intial quote. Clean work!
Jeff was outstanding and took care of any minor hiccups and made sure I was happy.
The crew that came in to remove the asbestos (I think it's Gino and partner) very professional, clean n friendly.
As Jeff had mentioned, the crew that came to install the furnace and AC unit were excellent! Randy, Ceasar and Travis were very knowledgeable and made sure to provide me an overview of the work that was to be done. Professional, hard-working, friendly and respectful.
Over all excellent work from start to finish! As you can tell I'm happy with the work done by Nexgen. Great job, but most importantly great people! Definately recommend!!

Jill J.

8/31/2021

Roger and Martin came same day as I called to check on our problem. Very friendly and knowledgeable. Inspected our system and gave us some pointers. Thanks guys

Brandon Z.

11/02/2020 12:00:00 SA

We have been looking for a new HVAC service company and NexGen air provided superb service. Technician Morgan was professional and knowledge and talked us through the entire tune up process and explained why and what he was looking for. In my opinion he went above the call of duty. Thank you Nexgen air for getting our AC and Heater back up to optimal performance.

Shannon B.

10/03/2016 12:00:00 SA

Thank you, NexGen!
Hanson the estimator came on Saturday to give us a estimate. What a nice guy. He was friendly and easy to talk to. He explained everything and said they could do the install on Monday if we wanted and that three guys would complete the job in one day.
Well today is Monday and we had the new A/C System (Trane) installed by Simon, Ulysses and Martin. They did a wonderful job. This is how it should be when you have any type of work done on your home. The process was that simple. I would definitely call NexGen in the future.

Jerald H.

7/23/2020

Unbelievably bad experience, no communication, install lots mistakes, got glue on our carpet and tiles floors, ran electrical cable to short, missed appointments, said they removed all old ducting then after we inspected, found they only removed half. We had to tear up our hallway to remedy. Overall, every time they promised something they did not deliver on the promise. You would talk with one person and they had no idea what the other person promised or said. we would never use this company again even if they offered the system for free. VERY FRUSTRATED IN SO CAL.

James H.

4/24/2020

We decided to chose Nexgen to replace our ok Air conditioning system
Charlie Scott their representative arrived. He was on time, professional, courteous an informative. After a few minutes being with Charlie his transparency was unmistakable, My father and I were impressed. An we came to find out he served US Military during Vietnam
We can highly recommend Nexgen for your AC and Heating needs, be sure to ask for Charlie!

Everything was installed VERY quickly and all the scrap and trash was cleaned up nicely as well. The gentleman who installed the system were very friendly and did a great job! The AC works greats and this was an amazing investment!

DareOfficer ..

12/23/2020

Recently had our unit serviced, the whole systemtem is working great, I'm very happy with there service also, I highly recomended them.

Noralyn G.

8/26/2022

Benny Godoy came today to fix our AC under 5 mins and he did an awesome job! It's great to be a club member.

Omar R.

6/30/2023

Marco provided us with honest feedback about our plumbing. He was timely, professional, and friendly. We would definitely recommend Nexgen for your plumbing needs.

We also had Anthony Herrera conduct an AC tune up and full inspection. We were very impressed with his knowledge and professionalism.

Erick M.

6/25/2022

Have to leave an amazing review for these guys at nexgen. Kevin (project manager) and Lucas came out to inspect a leak and helped me greatly. Honest up front and easy to work with. This group runs a great workforce I couldn't recommend them more. I thank them for their professional, friendly and completely knowledgeable. I will be a returning customer.

James D.

12/06/2018 12:00:00 SA

I found Nexgen Air through the Nest app. I bought a 'Nest hello' doorbell, and I needed an expert to install it. They responded the next day, and were able to give me a clear quote for a tech to come out, if they determine they can install, the service call fee is waived/applied towards your total. (If your home requires additional parts, transformer, chime , wiring etc, could raise total install cost). Max was on time and in spite of the pouring rain and my two barking Bassett hounds was professional and just the right master tech for the job. He had everything dialed in, mounted, wired, and set up for me, hassle free! I would use Nexgen air if you need your new video doorbell installed, or for any of your AC or heating needs. Ask for Max.

Jason A.

5/18/2020

After 30 years our AC and heating unit went out. We had to replace the inside and outside hardware. After comparing prices Next Gen was able to give us substantially lower rates.

Their techs were super professional. They wore boot covers and treated my family and I very well. I would recommend them to everyone!

Brian E.

05/02/2022 12:00:00 SA

The communication was poor at the start. We had set an installation date and the crew never showed up. It has been 2 weeks since the AC has been installed and we have yet to have an inspector come by, even though that was part of the price. We tried using our AC system for the first time today and it did not work. Only blows out hot air. The company has been slow to respond to the situation, I can't seem to get in contact with anyone that can help. I do not recommend anyone use this company moving forward. Not to mention that they damaged our door trim, floors, ceiling, etc and didn't tell us about it. One of the vents was damaged on install and is bent. Not impressed with this company on any level...

Maria C.

12/15/2022

Brandon Rodriquez was our service technician. I would highly recommend Brandon. He was highly professional and knowledgeable. I will refer NexGen to all my family and friends needing HVAC services.....

Elena L.

9/23/2020

Amazed with how responsive they are and with their customer service! Thanks guys for following up with me through this whole process. Enjoying our new system and looking forward to having you back out for our annual maintenance! Cant thank you enough Nexgen!

George M.

09/09/2020 12:00:00 SA

Kevin was amazing went above and beyond... and thats whats important.i hope I don't have to call you guys again. But if I do, I won't hesitate to call your company again, and ask for Kevin ! Gracias

Allure D.

6/28/2023

I called Nexgen for an AC maintenance on my system a couple days ago. Dustin the technician that they sent over was so friendly and a pleasure to have in my house. I would definitely recommend Nexgen and Dustin to others looking to have their AC system serviced.

Isariya D.

10/19/2021

Kevin, Clemente and Alex and their crews were all great. I recently lost my husband and they showed the utmost care for my situation. They were on time, friendly, professional and explained to me the sewer situation that seemed to grow exponentially. They worked with me on pricing and when my POS home insurance told me the damage wasn't covered Kevin came up with another solution without having to tear up the house or requiring my relocation while they did the work. They always arrived on time, explained before they did the work what was going to happen and after the work was finished for the day gave me a summary of work done. They are even providing me with a video of the resulting work for both my peace of mind and their close outs.

I highly recommend NexGen. They are rare in the Contracting field.

Maria G.

11/05/2022 12:00:00 SA

I want to give Justin five stars for his courteous and professional manner. He inspected our hvac unit and was very knowledgeable in explaining what the problem was.

Sheila P.

02/08/2021 12:00:00 SA

I met with Zac England and discussed the issue with my older unit we went over a couple options and I decided to purchase a new heater . The guys were at my home first thing in the morning and worked till 5pm . They worked professionally the entire day .It was raining that day and I had no mess in my home or in my floors since they had to walk through the house to access the attic. I have a new nest thermostat which is awesome. Gabriel was the lead installer and was fantastic . I love the new system

Jennifer W.

5/19/2020

There was a weird smell coming from my HVAC unit, so I called Nexgen and they were able to send someone out almost right away to check it out. They told me on the phone that it would cost $88 for someone to come out and diagnose the problem, which could then be put towards the cost of any repairs that needed to be done.

Chris was super nice right from the start, he arrived just as I was coming back from the grocery store and offered to help me carry my groceries in! He was honest with me in saying there didn't seem to be anything wrong with the HVAC unit and actually walked around to ask my neighbors if anyone was painting or doing home renovations, and we did end up finding someone in the unit behind me who was working on stripping paint from their cabinets. He didn't even end up charging me for the visit! Super nice and professional all around, would definitely recommend this company. I will be calling them in the future if I have any issues that come up.

Fern L.

01/05/2022 12:00:00 SA

Jason Ryan was so helpful and knowledgeable explaining to me what I needed ---actually after 23 years I ordered a replacement air/heating system excited to get it on Friday. Jason also helped out with a easy payment plan.

Tina M.

8/25/2022

We had a leak coming from the near the furnace . Arnold quickly determined that the problem was a pipe that was clogged that ran from the nearby bathroom towards the furnace. He unclogged the pipe and also informed me that the PVC pipe that fed from the furnace had been installed incorrectly and gave me some options to consider going forward.

Arnold was prompt, friendly, and did his work quickly and efficiently . Thank you NexGen

Jason J.

7/27/2021

We built a brand new addition on our house. We had existing Daikin 4 port mini split and were only using 3 at the time. When we built the addition, my contractor had his AC sub install the new air handler in our bedroom to take up the 4th port. It never worked properly. He finally throw up his hands and walked away from the problem. After spending all this time and money on a beautiful addition, we had no working AC. We were using a very loud portable unit. I found NexGen on the Daikin support site for technicians. Josh Perales came out to diagnose the problem. First, NexGen has a good support staff that makes sure the appointment is set and follow up day before and day of. Second, Josh was very personable and professional. He showed up on time and communicated well. Third, he was able to find the problem. One little metal pin for the expansion contact was not making contact with the harness, those causing the compressor to go into a fail safe mode to protect itself from burning out. He was able to fix it and for the first time in 6 months since I have been living in my new master suiter, I have working AC. Fourth, the price was reasonable and worth every penny. Thank you Josh and NexGen!

Michelle M.

12/06/2019 12:00:00 SA

First I want to say that everyone that I spoke with or worked with was kind, patient, and very nice to speak with. No one rushed me or made me feel like was a bother to them.

I was able to make an apt very quickly on the phone this morning. They were able to come earlier then the apt, which worked better for me. I missed the call and when I called back they were quick to answer and said they would let the technician know that the earlier time worked. When Roger got here, he was kind enough to pick up the mail that our carrier left on the ground. He was kind and listened to what was going on and gave me a very thorough detail of what he was going to be doing. Before he did anything, he told me what the issues could be and gave me 3 different options. He was completely open and didn't make me feel like the option I choose was the wrong option. He was very thorough with in helping me understand our furnace, which was great for me. I like to learn about the basics and he was kind enough to answer my questions as well. He went above and beyond in his quality of work. I will definitely be calling them back for any future needs that we have.

He was also very kind and patient with my four year old, who continued to tell him that it was Christmas time and that we baked cookies! :)

Vermon F.

6/14/2018

Had an appointment between 11 and 12. I received a call at 11:30 saying the technician is running late which is fine. They rescheduled for the same day. Jeff arrived and Inspection went through smoothly. He explained some things to me while working on my systems. He went through the A/C and heater and even changed the light bulb in the attic for me.

Not only were they very responsive to my quote request, they also were the cheapest. I'd definitely call them again.

Edward G.

7/14/2023

I was happy to see that the technician was able to arrive early as it was a 90 plus degree day. He was very easy to talk to and clearly explained what issues he found. He found that the capacitor in my AC unit needed to be replaced. I thought that the price for the replacement part was a little high. However, he assured me that AC replacement parts had risen dramatically. Because I had three small children, I was caring for in a house that was well over 90 degrees, I agreed to have the work done. The next day I researched the price of the part at different suppliers and found that replacement parts ranges in prices from $18.53 - $131.88. You can imagine how disappointed I was after paying Next Gen Air and Plumbing $698.07 for the part they supplied. This is a ONE AND DONE!!!

Mike A.

1/16/2023

Great service from Manny M. Very friendly and very accurate and detailed about explaining my system. No pressure to buy anything. I appreciate his honesty

Retha D.

6/23/2023

Nexgen provided excellent service for my family. Eduardo Castillo, Jose Camacho and Jose Gutierrez installed an AC unit in my home and did an excellent job. They were helpful, friendly, and knowledgeable. I highly recommend this company for AC installation.
Thanks so much!

Joanne M.

08/06/2022 12:00:00 SA

Just want to give kudos to Arnold from NexGen Air. He came to our home to check our Air Conditioner since it stopped blowing cold air. To add more refrigerant it was a bit too high for our budget. But the inspection cost we were quoted $88.00 he refused because no work was done. We gave him a nice tip for his time. What great customer service!

Noneya L.

5/17/2022

Nexgen defrauded me. Told me they put new parts in my furnace, BUT actually put NOTHING in my furnace on 4/21/2022. They misrepresented and defrauded me of my money and time. I was defrauded. I discovered Michael from Nexgen defrauded me on May 16, 2022. There was actually NO PARTS PUT IN. THERE WERE NO PARTS, NOTHING WAS REPLACED. IT WAS A LIE. FRAUD. Had I not changed my mind on spending money for a NEW furnace, I would have never known they defrauded me. But guess what, I did change my mind to purchase a new furnace with a different company so I asked this company to pull the new parts for me. HERE, I discovered Nexgen Defrauded me. I am writing this to YOU so you can run the fck away from this company. They take advantage consumers, disabled, the elderly. This is just absolutely wrong on all levels. FRAUD AND MISREPRESENTATION, Stop the behavior of Fraud perpetrated by this company. The same day, I discovered Nexgen Defrauded me, I called their number on May 16, 2022, two times, and told them I was defrauded. They could care less. i
What I want is my $610.50 back to my credit card now and a apology letter. SHANE , He then explained that him and the General Manager - Bill will come to my house on May 17, 2022 at 1pm to pick up the furnace and the parts (my parts) and the invisible parts they NEVER installed but they charged me for. Yes a contract was signed and yes I have an email of the parts they told me they installed. I agreed to give them my OLD furnace and my parts so they could see for themselves what they did to me- Misrepresentation and FRAUD FRAUD FRAUD. HOWEVER, Shane and Bill came to my house and instead of an apology they are harassing me whether I know anything about hvac systems. and basically belittling me that i don't know anything about hvac systems and they say they are not going to pick up the system to show their techs what they did wrong. This company is a FRAUD!!!!They came to harass me. But guess what I got pictures and videos of the furnace, emails, and evidence that your business practice is a fraudulent business practices.

if any of you are in a similar situation, fraud , misrepresentation etc , message me

Josiah L.

7/24/2019

Ac unit died on us on the weekend before a week of straight 90+ weather...of course. I had replaced a bad capacitor, tested the contactor and breaker, and added a compressor saver to no avail. I knew the repairs needed at this point were beyond me so i called around and got the best feel from nexgen. Lady over the phone was professional, patient, and accommodating. Steve our diagnostic technician, was great and super friendly. He showed me how he came to his conclusion that the compressor had actually failed, which he was shocked with, bc trane usually has very reliable parts.

Long story short, it made a lot more sense to buy a new condenser unit vs just replacing the compressor. Steve was able to get on the phone with the sales team and owner Ishmael and get us a unit installed that day. The service was great all around and I highly recommend nexgen for anyone needing hvac service.

Last but not least, pricing. I completely understand there is a mark up on products and costs involved with transportation. Based on the unit we received, the same day service, and the heat wave I believe we recieved a fair price. Could we have probably found a cheaper installation? Yes. Would we have had the same peace of mind and service? Likely not!

Lauryn M.

4/28/2023

This is my 3rd time using NexGen to come do maintenance on my A/C system. Juan came out and was very nice and Knowledgeable. I will be calling them again.

Arasely R.

10/06/2020 12:00:00 SA

George G. was very professional, patient when explaining the tasks he completed and was very clean. He demonstrated pictures of the work done and explained each task. He also informed me all products available. He took all Covid precautions. great job George G. Til next maintenance

Mickiela M.

02/04/2019 12:00:00 SA

Wow! My experience with this company has been amazing from start to finish. I communicated with Jessica to coordinate the appointment. She was so friendly and helpful. I had a clogged toilet and because we are first time homeowners we are new to this repair thing. Normally we call the landlord and they deal with it. So we are extremely grateful to come across such a professional team. Joe Magaña not only came on time, he came early! He was so friendly, helpful and efficient. Thankfully we didn't have a major plumbing issue, but if we ever do we will definitely trust NexGen and request Joe. We will be referring to our friends and fam.

Also the pricing was very straight forward. Great company! Thank you Joe!

Latrice C.

1/27/2023

I called next GEN and was able to get a service representative to my home within 48 hours. David de la Rosa showed up he was very clean, very professional, and assisted me with a slow drain in my kitchen. David explained things thoroughly went through all the pricing up front and reviewed the process of what would be required to repair the drain. He provided some other tips on how to keep the plumbing within my home running adequately including standard maintenance. I would recommend this company their customer service was excellent both internally and the representatives in the field that come to your home. Thank you David de la Rosa and nextgen.

Elaine R.

11/11/2022 12:00:00 SA

Patrick Higgins was a gem. He fixed the problem quick fast and in a hurry. We so enjoyed him. He was pleasant and very nice.. thank you NexGen, good customer service is hard to come by.

Edvin B.

06/08/2023 12:00:00 SA

This company uses the strategy of attacking homeowners during emergency times and sell new HVAC systems. Im not one of those people to write bad reviews and ruin businesses however, since Im a contractor myself, didn't like the fact that they leave you with no option to repair and save you during emergency times.

Hana A.

07/09/2020 12:00:00 SA

We had AC problems for few years and we had another company come to repair but always found more faults and charged us more. After a year of just using fans because we got dismayed by the dishonest work of some technicians, I decided to call NEXGEN and they sent the technician, Roger Cuadra. I loved that Roger came early and in full PPE (personal protective equipment). He listened to the issues we were having and addressed all our concerns. We felt he spent the appropriate time to address all our issues . He repaired the three zone system that we have in the best economically suitable way. Roger was very detailed and clear in his approach. He gave us options and wasn't forceful like some others who had come in the past. A real honest technician. We sure will request him if we ever have any issues with our AC in the far futur.
Hana S. Abdurahman

Jerry W.

10/22/2019

Roger is an excellent technician. I am very satisfied with his professional knowledge and repaired my heater.

Ian V.

04/10/2021 12:00:00 SA

I called NexGen to come take a look at my HVAC system that is approximately 6 years old. I've read that you should have your system serviced twice a year before the hot and cold seasons to prevent major breakdowns. I was able to make an appointment the following day and they sent out a very knowledgeable technician Eddie.

Eddie called to confirm our appointment the day prior. He was on time, wearing PPE, was very polite, and knew his stuff. I asked for the $88.00 tune up. This included a very comprehensive inspection of both my exterior AC condenser and the heater furnace. After about 45 minuets of him inspecting the system, Eddie provided details including photos and measurements of how my system was functioning and the condition of the components. He let me know what was a band-aide repair and what was going to be needed in the near future. I appreciated Eddie educating me on my HVAC sytstem. I was also given all the photos and Eddie's recommendations via email.

I am very impressed with how comprehensive the inspection was and I would recommend NexGen's services to other's.

Vance H.

09/02/2020 12:00:00 SA

The level of customer service Nexgen provides is really awesome. Kevin contacted me early, arrived early as we agreed, was courteous, professional, and listened. Everything on the list was addressed and I had an excellent experience. Thank you Kevin!

Eyan L.

1/15/2019

I spent the better part of two years trying to get a decent price on a new add-on air conditioning system with new furnace. Summers seem to be getting more unbearable for at least 10 to 20 days each year with very high temps on most of the other days. Plus, my heater (circa 1980) considered any temp within +/- 10 degrees F of my desired temp in the winter to be the same.

For the past two years, I would get to the point of boiling with fans blowing and windows wide open, and then go out for A/C quotes that were always ridiculous to plain gouging. After two summers of this, I told myself I would try one more time, this time in the winter, to take advantage of lower demand, and try to find a better deal. I thought NexGen, as a larger outfit, would break records in going the wrong direction.

Well, I was wrong, and I could not pass up a deal with Charlie Scott. Out of at least seven other outfits, one of which quoted higher than my friend who had new system installed in his SFR with variable speed equipment and more tonnage (my condo did not need that), none of them, except NexGen actually offered to make a deal. The rest put down a number, a very overpriced one, and walked away.

Charlie made me a deal I could not pass up, and combined with the stellar reviews on Yelp, I am yet another happy customer. One three-man crew started and another came and finished a complete add-on system installation in one day! The workmanship and professionalism were first-rate, as I hope everyone's (sorry, I could not figure out how to upload my own) photos show. I would not hesitate to recommend these guys to anyone I know. Thank you!

Xxx X.

6/16/2023

My backyard had a leak. Called a plumber for an AM quote. He quoted $6500. Called NexGen for a same day appointment. My man, Rigo, showed up at estimated time and poked around, eliminating potential problems. He found the source. My neighbor. From $6500 to $195 fee. A+ experience. Integrity.

Carly S.

3/28/2019

Our AC kicked on the other day for the first time in several months & had a weird smell. Jeff from Nexgen came to check it out & was very kind & informative. He probably could have taken advantage of me since I don't know much about AC units, but he did not. He also didn't make a mess in my house which I appreciate because I've had other workers in my house and they've left marks on our baseboards. Thank you for your help, Jeff! We will definitely continue to use Nexgen for our heating & AC needs!

Arwin K.

8/31/2022

Pricing is horrible! My furnace was leaking water from underneath. Juan recommended to choose from 4 types of work to be done, opted for better work type done. It was $710! Part they used is $20 worth for the switch and maybe 12 inches pvc pipe and the glue to put them together. Juan was great! But boy your pricing is off the chart! To declog the condenser pipe was $275, to put the switch which was $20 from Amazon, went up to $710. Will not use them again!

Juan M.

09/11/2019 12:00:00 SA

Our AC unit died last week--the hottest week of the year! After getting some estimates on putting a band aide on the old system with no guarantees, we decided to replace the whole system. I had seen NexGen AC advertised at Angels Stadium, so we gave them a call. Louis came to our home and showed us different options that we could purchase. He was professional, personable and not pushy. We signed the contract for a great price, and three days later we had a state of the art AC/Heating system that is sure to last us many years to come. Thank you Louis and thank you NexGen!

James M.

6/28/2021

Technician Jonathan Dimas was fast, arrived early and cordial he was also very knowledgeable and honest. I highly recommend them. Definitely will be using them again for any service needs for the AC repairs.

Jet P.

05/06/2022 12:00:00 SA

So my story started last week when our office AC broke . I called an AC company I won't mention the name, I believe in Karma! The first representative came out with his muscles flexing and southern accent and stated that he will diagnose the situation and will go from there. Well, 10 minutes later he came down from the roof and stated... you definitely need a new unit and for 11,900 i can get you up and running. My response was....
Ummmm okay well.... Let me get another quote and i will get back to you.
His response was...Why!?
My response .... okay, have a great day. And i walked away.
Well, still with no AC i then called NexGen Air. OMG I am so happy I did. The gal who set up my appointment was so nice and we were able to have a service call the next day.
Well here is where my 5 Star review starts My technicians name was Roger , AMAZING!! He is sooo nice! I explained to him the situation he then ventured to the roof top and spent 1HOUR in his diagnostic review. That alone was impressive. The first guy was 10 minutes Anyway Roger gave me an honest diagnosis and stated that he can fix the problem and that my compressor is not broken! The first guy told me it was broken . Roger said I can fix it music to my ears hurray yes he did. We now have AC , ROGER we love you He explained in full detail what is needed and what he did. He took pictures and a video. Who does that?.... Nexgen Air does I loved his professionalism. Roger, you will forever be our AC technician! What a great person. I have to give props to the owners of this company they made a great choice in hiring Roger and an amazing job in training him. I believe customer service is a trait that people obtain with experience and Roger has AMAZING customer service. We are very blessed to have Roger walk into our office and help our work days be happier.I believe in getting quotes and seeing what your options are and I am so happy and feel very relieved with the choice I made.

Nate P.

05/05/2020 12:00:00 SA

The comfort consultant Zach N. is very professional and help us make the job affordable without sacrificing equipment. I'm only half way through my project with them and I'm already extremely satisfied with the workmanship and professionalism of the installation crew too.

Amanda S.

7/25/2019

I have to say I have never felt compelled to write a review BEFORE the actual job has been completed, but Jeff went above and beyond for my husband and I. Jeff Kieffer came to our house at 10:00pm to make sure we were taken care of prior to my husband's surgery. Due to the sweltering temperatures , we really needed our AC unit replaced as soon as possible , so he could recover in comfort at home. We are repeat customers (we had NexGen install our new heater not too long ago). Jeff took care of us then and he did it again this time. We have had other reps come to our house , but Jeff is our guy from as long as we live here for any heating and AC issues. I have no doubts our new AC(being installed this Saturday morning) will be fantastic. Thanks again Jeff, you're the BEST!!!!!

I am making an adjustment to my original rating of 5 star due to the fact , that my appointment for this past Saturday was cancelled Saturday morning and rescheduled for Tuesday. I was told 2 different stories :
1.I said we would come if we had a cancellation(That is 100% not true). 2. The Manager got on the phone and said a crew didn't show up top work. The only reason ,I'm keeping the 3 Star rating is because the crew that came today was very good and we received a fair price.

Kevin D.

01/08/2021 12:00:00 SA

Reuben showed up and first thing went through all the Covid protocols he would follow which was appreciated. While here for a small job of installing a new thermostat, he made sure everything was functioning perfect in the system. He was knowledgeable, helpful and a real professional. Very happy I called NexGen to help me with this job.

Annabel G.

6/13/2022

I had a water heater replaced Saturday, and Sunday I could smell gas coming from the water heater closet. I called Sunday thinking they might be closed. Someone answered and told me they would call you dispatch and they will call you. Nothing. Called again someone else told me the same thing. So Monday morning they leave me a text saying we are closed on Sunday. Why didn't these people tell me that? Their customer service suck. They never get back to you unless they initiated the call. As it was I had to call the technician to make sure he was coming to install and I think he didn't put it into the system, because they text you to remind you that you have appointment.So now it's Monday 4:30, got home the house reeked of gas and I had a few windows open. They were supposed to come at 12:00 then 3:00. I'm afraid to cook anything.

From L.A. 2.

09/02/2022 12:00:00 SA

NexGen was able to schedule a flush for our tankless water heater within just a couple days. Dylan was very friendly, had great communication, and came early which I appreciated. The price was affordable and I was very happy with the outcome. I would definitely recommend them!

Susan C.

9/18/2020

So happy with NexGen. We had gotten quotes from 5 other HVAC companies after our AC unit broke. Middle of heat waves and fire season in CA, and we got varying quotes over 40K apart from each other! Roger C from NexGen came, gave a quote, took the time to go up into the attic, super polite with mask and booties on, gave us a fair quote with multiple options to fit our budget. We explained how quickly we needed this done because of seniors living in the house with respiratory issues, and NexGen came on Saturday, did a professional one day install, let me check all the ductworks and pepper them with questions throughout and he day, did a thorough walkthrough, went above and beyond with service. Could not be happier. Also had clear communication with office. We would definitely recommend!

Randie G.

9/22/2019

We couldn't be more pleased with our new Air Conditioning and Heating system. We initially met with Charlie who thoroughly explained the whole process, gave us our free estimate and we signed right up. The installation crew were absolutely amazing! Carlos, Marvin, Arturo, Juan and Mario were not only professional, polite and courteous, but the hardest working bunch of guy's we've ever come across.

Thank you Ismael for running such a great company!

Shruti A.

7/19/2023

My parents A/C went out during one of the hottest days of this 2023 summer, and Next Gen was amazing. They sent Art out to my parents house who is such a fantastic professional and who was so compassionate with my parents, who are elderly. The inside of the house was nearly 90 degrees, Art wasted no time and got over to my parents house same day, resolved the issue and gave my parents the best service. Art was extremely helpful, and has made a friend for life, as my dad (85) wants to only have Art help him with any HVAC issues. Thank you Art for your excellent customer service and thank you Next Gen for caring enough to send someone same day, after hours...making sure my elderly parents were not stuck in a house with no A/C during a heatwave. We highly recommend Next Gen for any HVAC needs. I wish all companies had employees like Art who cares so much about the people he's helping.

Henry L.

4/18/2022

We had a leaking kitchen sink from our food disposal and called NexGen for a repair. The technicians, Lary and Q, were able to fix it same day and offer many helpful suggestions and alternatives to the repair. Very knowledgeable and professional throughout the time. Highly recommend their friendliness and caring nature.

5/5

Robert D.

6/21/2023

Marco (plumber ) and Christian C ( HVAC) both came out to tackle two separate jobs in their specialties. They both were very professional not only explaining what was necessary but showing me as well where the problems lie in my hot water heater and air conditioning system. Explained their warranties and their unprecedented warranties offered with purchase. They knew what they were talking about and did everything they could to make me understand. Great company from the minute I called and talked to a scheduling receptionist , to assigning a quick next day appointment and both men showed up on time Things that matter a lot to me when dealing with contractors and repair services.

Gail C.

7/30/2018

I am extremely pleased with Nexgen. Alejandro was informative and willing to answer all of my questions. My AC unit stopped providing cold air and Nexgen was able to come out the following day and help my family and me out. Definitely would recommend to anyone. Alejandro did excellent work.

H F.

10/02/2020 12:00:00 SA

I had one of Nexgen's HVAC systems installed in my home - running smooth and efficient for 2+ years. Even during Los Angeles' most brutal heat wave of all time. Highly recommended!

But one afternoon, after a power outage, I had some trouble with the unit. Luckily, Nexgen and their excellent technician Johnny were able to show up within 24 hours and get the machine running again.

You don't get customer service like this often and I wish every repairman or technician were as professional as Johnny. A+

Megan C.

09/09/2021 12:00:00 SA

This review is for the ESTIMATE only.

I called NexGen to get a free 2nd opinion on a heating and a/c repair as written on their website. I gave them all of the information requested and they said they would get back to me within 24 hours. I followed up twice over the next 4 days each time saying they would get back to me within 24 hours with the free estimate. Finally I talked to a service woman who explained those two employees were wrong and I would need a serviceperson to come out to look to provide an estimate. She waived the service fee due to all of the miscommunications. NexGen receives one star for that! Glad she made that right after I was told it would be free.

However it went downhill from there. I get a phone call letting me know the serviceman will arrive in 30 minutes. He arrives 1 hour later. First of all, he knocks on my front door AND IS NOT WEARING A MASK. This surprised me, as we are still in a pandemic. I answered the door wearing a mask, so only when he saw that did he put one one. He comes in, and does the assessment, and explains to me that in order to do the repair, I would need to replace the entire system. I ask politely for him to re-explain as to why I would need to replace the system rather than repair.

His response: You don't HAVE to do anything.

Between his late arrival (there was no explanation or apology), not wearing a mask, and giving me attitude like that, I do not wish to do business with NexGen.

Arley C.

3/31/2021

5 stars for the service. 3 stars overall for how we settled the bill...

My heater went out earlier last week and the first thing I did was go on Yelp to find a tech to come save the day. Thankfully, I made the call to NexGen and they were able to send a tech to service my unit that same day.

Morgan arrived at my house a lot earlier than expected and was very knowledgeable about my heater and AC unit and how to get the most out of them. He was quick to assess that my heater overheated and recommended coil protection and also a flood switch, which we had installed. The heater works perfectly again and the air pressure actually feels stronger. Really pleased with how this turned out. That earns five stars. The only thing I found off was when it came time to pay the bill -- which gets 3 stars.

Overall, I was sold a package that included the parts I mentioned but I guess also an annual membership for Heating, AC, and plumbing service? I'm fine with the Heating, AC, and plumbing service but after reading through the invoice (bill came out to about $2,000), which came a day later after I had to call customer service, I didn't realize I paid for an annual membership. It wasn't explained to me that way.

Additionally, rather than paying for the bill up front, I inadvertently signed up for a financing plan -- which Morgan mentioned to me as, just monthly payments, not credit. My mom does it. But when I asked if this plan was actually a loan or credit of some sort, he was quick to say no, it's gonna be ok and my credit score would not be pulled. Spoiler alert: my credit score was pulled. Stupid me went forward and signed up on the iPad that Morgan passed over to me thinking ok, this is a simple payment plan to the company and then behold, the next screen shows something to GreenSky Financial and I actually applied and was approved for a loan at 0% interest for 12 months lol.

Honestly, I'm fine making the payments -- in fact, I may just pay it off next month so I don't have to look at it. It's just in this economic environment, I'm VERY protective about my finances and my credit. Again, I'm quite pleased with the service I received and I look forward to having NexGen provide their services again in the future. I'm just not pleased with how the financing portion was presented to me.

Paulette J.

02/05/2019 12:00:00 SA

This is my second time using this company. I worked with Hanson on both of my projects from beginning to end. He is responsive, honest, understands and knows the product, answers questions and give you the best option, and has exceptional customer service skills. The installers were neat and efficient. Beyond satisfied with my service.

Ruben R.

3/14/2023

Amazing company, my neighbor had a full cut in meaning no central system existing. A simple phone call, several questions about my neighbors comfort requests and shortly later trucks showed up the following day and made magic happen. CENTRAL AC AND HEAT!! after several months I wanted to share my long time friend experience and comfort level from this amazingcompany! Id recommend nexgen to all family and friends..

Jennifer D.

08/06/2022 12:00:00 SA

Ben helped service us a few days back & he was so awesome. Definitely fast service! He was friendly, knowledgeable, and had great customer service. We will definitely be using and recommending in the future!

Carlos S.

9/29/2020

Great service! I was impressed by their promptness, timeliness and professionalism. I had to get a new AC unit and was the best decision to go with them.

Annie H.

11/12/2021 12:00:00 SA

NexGen is a wonderful company that services all plumbing, heating, and AC needs! For the past 2 years, we have purchased a maintenance membership package. This 1 year membership deal includes water heater flushing/inspection, AC system inspection and servicing as well as a heater servicing. They literally cleaned our entire system! Additionally, they will come out at any time during the 12 months for a FREE inspection of any issue you may have. Once the problem is identified, they will present you with all the options of how to best proceed. All technicians are respectful and considerate of their customer's needs. When they do come out, technicians will sit down with you and offer any upgrades/systems they provide, but if you say, no thank you, they do not pressure you in any way. I was so pleased with this company that I decided to renew my membership for an additional year.

A special shout out to AC tech Noah, and Plumber Peter! They came out on Veteran's day to service both the AC and flush the water heater system. They were both attentive, explained everything about the systems and how to get the most use out of each. Noah even had pictures and a video he created from the attic! Another special shout out to Manager Manny for helping us with some AC needs! All 3 of these guys are awesome!!!

Kat Sak B.

5/22/2019

Nexgen put in our system last year and I really have to commend them on their follow up and customer service after the fact. We've had 2 warranty issues in the last year with Nexgen and both times they've been very responsive. There was no run around or passing the buck. It was okay we can be there on this date are you available. The crew and the warranty dept were easy to work with. I've had gnarly experiences with vendors who stop returning calls after the last invoice was paid even though the work was still covered under warranties. I especially appreciate Kanani and Elena on their courtesy and willingness to make things right. Keep up the great work Nexgen!

Brittney R.

05/07/2020 12:00:00 SA

We almost went through with this company. This review is for the beginning process with them such as, when they came to give us a quote. Sal came and gave us a very high quote. Very sale-sy vibes. From start to end. I mentioned to the receptionist over the phone that'd I'd be moving into the property we were interested in getting AC in, and that it was my mother in laws house, she really wanted to know who would be making the final call.. (the decision makers) and made it very clear that the companies policy is to have all decisions makers there when the quote was given after looking at the property, ((this was very in-convinient for me, no other companies even care about this)). Sal was very kind, and respectful, kinda over killed with the small talk though..at a certain point it was like, let's cut to the chase already, its getting late, sir. Called back days later, and he was very pushy, telling us if we didn't make up our minds, the discounted price was off the table. We ended up almost pulling the trigger with them, even went through as far as getting financed with them and was told they'd be out the next day to work on this ac installation project. LIES. They later called and re-scheduled. Called the next day, again, and tried rescheduling now days out. NexGen makes too big of promises from what I'v experienced. Don't make a promise, that you can't keep. They act like they can start working on your property quickly. FALSE. Don't fall for it folks. They clearly only care about the $ and not the promises they make to people. At least other companies are honest and give you a honest date. My family is so happy we canceled service with this company.

Raul G.

6/15/2018

I strongly recommend this company for installation Bryan was very helpful it was a same day installation the system works very good and it's very quiet..

Jesse V.

03/05/2022 12:00:00 SA

Big shout out to Nexgen, and Noah in particular, who proved to be very capable and knowledgeable - and was more than willing to share information about he was doing as part of their system a/c and hvac special that they advertise for a very nominal price. At my request, he even went up in my attic to check the duct work, did a very thorough inspection of the blower system, and then still went out to check on the a/c unit - which did need a good cleaning. Thank you Noah...and now that we signed up for the annual maintenance, hope to see you again soon! You owe me a filter though! LOL ; )

Neal K.

11/20/2018

NexGen just completed installing a dual Trane HVAC system into my house to replace our 28 year old units. This company is fantastic! The salesman Brian was punctual and did a great job explaining my options and specifying a system that met my needs (with no up selling). Of.the 4 estimates Nexgen was the lowest. Their installation team was on time, polite, very clean and really efficient. They clearly knew what they were doing. The end result was a professional installation and I could not be happier with my new system. Highly recommend you talk them before getting HVAC work done. Love this company!

Ryan F.

11/11/2018 12:00:00 SA

I Can only say one thing, this company is awesome, they say what they are going to do and then do it. Last year we got a tune up, and then realizing it was not enough we went ahead and bit the bullet and put in a new air and heating system. Jeff Kieffer was great as he came to our house on 2 occasions setting us up with what we needed and to make sure we were comfortable with our purchase. The crew that put in the systems were on time quiet clean and organized. My wife and I would highly recommend them for any service that you would need.

R T.

11/28/2022

Patrick arrived to help me out with a wall heater not functioning. He was very prompt and courteous. Showed up as promised! Got my heater to work. I'm so happy as it has been very cold lately.

I know that NextGen will be the first company I call with any concerns with HVAC, Heating and Air!

Wendy L.

10/26/2019

Roger came for my second free service that came with installation 1 year ago. He was on time, thorough, meticulous, polite, friendly. He took the time to educate me about the care of my system. He spent TWO hours cleaning the furnace and a/c systems. You could tell he was proud of his company and his work. Next time I need servicing, I will be asking for Roger !

Catherine C.

01/09/2022 12:00:00 SA

NexGen has been nothing but reliable every time I have needed them. The folks they send out are knowledgeable and helpful. My last dealing was with Clemente who got me out a jam by thinking outside the box.

Now, they may not be the cheapest but I'm realizing it's worth the work they do.

Michael T.

12/16/2018

Clean job. Crew was professional. Fair prices. I liked the courtesy of giving me a half hour heads up when they were going to show up within my time block. Had a minor glitch with thermostat and furnace wire compatibility, but follow up visit resolved.

Jeremy H.

9/21/2019

My HVAC unit quit working after 19 years at my home. I called several places and kept getting the run around about showing up on time and estimates to repair. I called nextgen and Axel showed up to repair the unit and confirmed my suspicions that The refrigerant was low. There was a leak somewhere and fixing this old unit was going to be throwing good money after bad. So we got an estimate from Thomas the project manager. He showed up within a half hour of Axel calling him and gave us a prompt and concise estimate. We went with a 3.5 ton 16 seer high efficiency unit and I honestly couldn't be happier. The unit is quieter, smoother and colder then I ever thought AC could be. You could hang meat in my home now. The furnace works amazing as well so my wife is happy too! The guys who installed it did it quickly and did a really nice job. Everything that needed to get done was done. I didn't feel like corners got cut and I can tell by speaking with the installation crew that they knew what they were doing. Overall a good experience. There may be cheaper companies out there or ones that claim to be less expensive but they always have a bunch of add ons when it comes time to do it. Nextgen is no hassles and no worries.

Joseph Y.

2/25/2023

This company is only friendly and helpful to you before you pay. Once you pay for the service, they don't answer phone calls and you become a total stranger to them. I do not recommend this company at all...

Jason K.

4/28/2020

Charlie came out and gave us a great analysis of our needs regarding air conditioning. He was punctual, friendly, knowledgeable, and professional. We were very please with the estimate for the quality system that would be installed.

The installation crew was fantastic as well. They covered the carpet and used plenty of protective measures. Their work was top notch. They replaced several fittings that were all corroded. They gave me a great lil tutorial on how to work the system.

Overall, we couldn't be more satisfied with NexGen.

Jessica M.

06/05/2023 12:00:00 SA

Dustin, came out to service our A/C / Heater, and thank God he did! He noticed we were leaking a bit of carbon monoxide, which was never on the radar. Dustin was polite, knowledgeable, and very efficient. I highly recommend Dustin Intarachot!

A. T.

7/13/2019

Highly recommend Nexgen. This was our first tune up with Nexgen and before the technician came, we received a call to confirm the time. Bryan was on time, professional, and very knowledgeable about our system. He took his time to make sure everything was working and showed us how to use the filters. Great experience.

Maribel A.

4/30/2020

After years of just getting by with a unit from the 80s we had to make the decision to call around for quotes to either fix or upgrade. We called a few places then I came across Nexgen on yelp and made an appointment for a quote. Jeff came out on a Saturday and was a pleasure to speak with. His knowledge helped us make the decision to replace the entire unit with ease and affordable. Two days later the techs came in and did a wonderful job. Quick, professional, efficient and clean. No mess was left behind and the old unit hauled away. We're looking forward to enjoying a comfortable cool home during the hot summer months. Nexgen is the best and I'm thankful to have found them. Thanks Nexgen!!

Deanna B.

09/10/2018 12:00:00 SA

I am super impressed the way Nexgen helped us with a quick resolution for our broken a/c. Within hours of calling on a Sunday Jeff Kieffer was promptly at our house with detailed information & a great deal. The installers arrived as promised 1st thing Monday a.m.. They have great $ pricing on quality products, their awesome installers [Walter Jesus & team] went beyond my expectations and their work is superior. Definitely recommended!

Michael D.

01/07/2022 12:00:00 SA

They had great pricing for install of insulation in our attic. The employees that showed up were very friendly, covered the work area and cleaned up afterwards. I would have rated them 5 stars for this service, but their notification system wasn't accurate. I got notified on the expected day of service that they were on their way. Two hours later I called and was told they had to reschedule. They said someone was supposed to inform me and did say they were shorthanded, which I do understand is a problem these days with the pandemic.

Gray W.

7/29/2022

Our service with NexGen was great. Our technician (Justin) did an amazing job of explaining our problem and walking us through the best solution to get our AC units working great again. Amazing service at a good price.

I would recommend NexGen HVAC and Plumbing.

Darlene D.

2/15/2022

Michael Gonzales was very professional and prompt. I'm shopping with Nexgen from here on out. Michael is our guy. Thank you Michael for working with us

Noel R.

9/14/2019

To start, this was 5 months ago and forgot to make this review, as I fixed the issue myself. So I called this place about a plumbing issue and they were really good about getting back to me to schedule a repair. I believe they came the same day if not the next. So they get a star for that. But the dude that came to fix it (think it was phil) mislead me. What he did was charge me 370ish to put some new adapters in our tub faucets and told me to buy new handles and that he will come back to install them for free. He told me to call him once the parts arrive and I did just that. He then kept me waiting like a week (during which my shower/tub was not usable) saying that I have to make a schedule with the actual company when he told me just to call him. I did what he told me anyway and made the appointment but still i heard nothing from him. Called him once more and said that would come by when he was in the area which he said would be like 2 more days. Finally, I was fed up and I installed the parts myself with the help of a YouTube video. Ended up paying 300+ dollars for some tiny bands because I ended up removing the adapter he put in cause it wasn't capable with the faucet HE told me to buy. I'm not sure how they work for AC but I wouldn't call them again for plumbing.

UPDATE 09/18:
big big shout out to Scott. He reached out to me to see if there was anything he can do to fix my experience with the company. He offered me a full refund and gave me two 25 dollar gift card. I'm completely blown away by the fact that he came by and hand delivered my refund. I'm really grateful for that. They have since parted ways with the person that did my service and they have my full trust once more. If you need any plumbing done, ask for Scott. He is definitely good people.

Mike C.

08/08/2020 12:00:00 SA

Update:
Jeff reached out to me and advised that homeadvisor.com posted rates for R410A doesn't reflect the much higher cost in California. So, apparently I need to do more research on my research! Thanks for reaching out, Jeff. I am adjusting my rating based on the followup received from the service department.

The service provided by George Ramirez was very good. He was very courteous and arrived with a mask on. He put on boot covers whenever entering the house. He provided an explanation of what he would be doing and always stopped to check if I wanted to ask questions or needed further explanation. 3 options were provided to address the issue.

Ultimately, the service I needed was a AC refrigerant refill with a sealant applied to address a minor leak. The AC system was functioning perfectly at the end of the service call. 5 stars for service.

The lower rating is due to the pricing of the refrigerant refill at a cost of $121 per pound or 20% less if signed up to their protection plan. Homeadvisor.com lists the typical charge for a pound of R410A refrigerant at $3-$8 per pound. I needed a recharge of 5.5 pounds of refrigerant. You can calculate the costs based on the figures provided. I can understand some markup to account for operational costs, but the disparity in supply cost and charged rate is pretty outrageous. I was told by a friend after the service was completed that I had overpaid. Many of the reviews I looked at before mentioned reasonable pricing, so I didn't think to research about costs beforehand. I do regret not doing my own research now.

David S.

5/14/2020

My air conditioning and heating has been a bit spotty for a few years now. Both came with the house 22 years ago. So I called these guys, based on Yelp reviews! Chris is the representative I met first! He was very professional and personable and actually talked me into an extensive overhaul of the Entire HVAC system! I told him that normally I would laugh and just ask for a tune up of the already existing system. But, then again I rethought that strategy based on the value of the dollar and the tremendous amount of inflation that is coming down the pike! I thought to my apocalyptic self, This whole revision of my HVAC System will be a bargain in the coming Hyperinflationary Great Depression ahead! And I hate calling the furnace people every year! They sent a double crew lead by Danny, who is very professional and thorough! The crew did a great job in less than 2 days! And I am pleased with the great work they did! And the clean up afterwards is very thorough! Danny showed me the operation of the touch screen thermostat and my inner gadget freak took over programmed the hell outta that thing and hooked up to WiFi for control from phone as well! I don't usually spend this much on my house, but Vegas is closed! So I'm spending my Vegas $$$ while it has value! These guys will do a damn good job and you don't have to be a crazy prepper like me to get a good deal!!!

Colleen A.

2/15/2023

Our office had a ceiling leak and Justin Leishman came in to cleanup. Justin was professional, friendly and very polite, quick and efficient. Thank you for sending out a professional.

Andrew H.

12/04/2020 12:00:00 SA

Once again Jay and Nexgen Air are great at customer service and care. Prompt, professional, and honest. Jay was knowledgeable and worked to get the best price available for the maintenance work that was needed. I highly recommend this company

Shane H.

3/31/2023

I recently had a great experience with Nexgen Air Conditioning. Their service was excellent, and their employees went above and beyond to make sure that my furnace was safe and free from carbon monoxide leaks. Jesus and Felipe, in particular, were incredibly professional and kind, and I couldn't have asked for better service. It's clear that they really care about their customers and are committed to providing the best possible experience. I highly recommend Nexgen Air Conditioning to anyone in need of HVAC services.

Christina C.

08/04/2021 12:00:00 SA

Ruben provided stellar service, along with detailed estimates prior to work being completed. Exceptional Professional Service I am thrilled with my experience with Ruben and I will alway request Ruben for future service calls and so should you. Thank you NexGen.

Gary B.

9/27/2016

The time had come to replace our heater, air conditioner and ducts. After obtaining a few estimates we settled on NEXGEN AIR, not because they were the cheapest, but in my opinion the most knowledgeable and had the highest Yelp review rating and offered a fair price.
Our salesman Vince walked me through everything and designed the correct system for our house with a good balance between efficiency and cost. We added one vent and moved another to better distribute air flow and included new insulation, bringing the protective level up to code. We also opted for a Honeywell wireless thermostat which I would defiantly recommend.
The installation crew headed by Raul did an outstanding job, keeping me informed along the way.
I had a few minor additional requests which we put off completing until after vacation. Again, they were extremely accommodating.

Carmen L.

8/20/2022

Our technician David was extremely knowledgeable and very educational. He spoke clearly and precisely. He took his time to answer all our questions. Not only did he answer our questions, he was able help us purchase the right furnace/air conditioning unit. At this point he wasn't an air technician, he was now a trusted friend. I highly recommend this company and A Big Shout out to David T.

Samuel A G.

5/15/2021

I want to thank Cory for following up after my Service to add freon. It took non time at all for the service call. An then to hear from customer service manager Cory to make sure that I was satisfied. No body ever calls back to see if your satisfied. I will tell everyone about Nexgen

Shawnee A.

09/04/2019 12:00:00 SA

I cannot say enough about this company! Joe was the technician that came out and fixed my air conditioning. He was kind, patient and Brilliant! I hands down recommend this company and only hope that all of their technicians are as gifted as Joe!

Reylyn S.

5/22/2023

Adam was my technician today. He was very courteous and professional. Very knowledgeable about their system and products. Will highly recommend him and Nexgen to anyone.

Stefanie W.

9/28/2022

NexGen and Casey, the plumbing technician who repaired the faulty plumbing at the source of a water leak and replaced a broken garbage disposal, were excellent! The whole process was simple, straightforward, and affordable. The NexGen ladies who scheduled the service were super helpful and friendly, were able to schedule next day service and did an amazing job of keeping me updated about the technician's ETA. Casey showed up right on time with a professional and personable demeanor, addressed all of my concerns, quickly determined what was needed, gave me an exact price quote, and before I knew it the job was completed flawlessly. From start to finish I received quick, reliable service and I will definitely be contacting NexGen first for any future repairs.

Priscilla M.

6/21/2023

Our AC stopped working, tech came over saying we probably had a leak, could be patched up, if that didn't work could be the coils, bigger problem, later said the patch up did not work it was a problem with the coils, then said we needed a whole new condenser. He called his supervisor who came in like a used car salesman trying to sell us a new condenser that would cost around $20,000 blah, blah, blah. We said thanks, but no thanks. Had another company come, turns it it just needed a new motor. A new motor was a slight fraction of what NexGen wanted to rob us for. The NexGen guy even left spilled coolant all over the floor near the condenser, and did not even place the caps on, which of course would lead to a leak. Even left the screws off that goes on to a spot in the condenser. SHAME on NexGen

Austin Q.

4/24/2019

My AC broke down and I called Nexgen on a Tuesday afternoon to get the situation fixed asap. They scheduled a repairman to come out and inspect our AC the next day. Chris was great, kept me informed as he was finding new information about our system. He offered several options for fixing the AC; I opted for the least expensive option (planning on moving soon) and I appreciated that there was no pressure to upsell, just options for better service if desired. He fixed the compressor within an hour and inspected the rest of the system to make sure everything else was working. He cleaned up the system to boot.

Overall it was a great experience. Chris was polite, friendly, and professional and I wouldn't hesitate to call him the next time. Would definitely recommend NexGen to my friends and family.

Mike T.

10/27/2016

I thought I'd posted a review earlier this evening. Today, the crew at NexGen, Pablo, Raul and Walter, completed the installation of a 5-ton heat pump, along with all new 'plumbing' to replace two heat pumps I currently have that are over 50 years old. The crew worked together well, as much of the work required coordination by at least two of the team members. They worked so hard, I wanted to post this initial review to note how many times they considered my opinions in terms of location, airflow coverage, appearance.
I will write more when the job is complete, likely Friday or Saturday. There is much to do to remove the old units and perform appearance items. These items and NexGen's willingness to help were the deciding factors. I will write a third time when the unit has been running for a bit.

It is now Friday, and at close to 7p.m. the crew of Antonio, Armando, Gonzalo and Jesus just left. I am shaking my head because of the amount of work this crew did today. When folks write 5 star reviews I think this is when all goes as expected and the company does that and exceeds it. This is the second time, different crew, where they showed such hard AND excellent work. First of all, in addition to removing and replacing TWO existing units from the late 1950's (meaning they were large), the old units were both built into the foundation crawlspace. The job was specified to remove ALL existing parts from those two units so they had disassemble both units and remove through tight spaces...meaning? An unbelievable amount of work that included stucco on the areas where the old fans exhausted. The job also entailed removal of all interior vents/returns from the old system with wall patching. The crew perhaps had not been fully informed of the extent of the job (though I had been through the various steps with the sales manager, Christian). Nevertheless the crew jumped into it and, with a final coat of paint that will be applied once the stucco dries, it has been an impressive job. I went with Nexgen because of their reviews, but asked for a great crew, and I got them!

My thanks to the owners of the company for hiring these guys. They work hard and are talented. I hope you find some way to reward these guys for what was really a tough job.

When it is light and over time, I will write the third review, after we've had a system check and some time to enjoy this Trane unit...with WiFi thermostats, which I recommend.

mike

jim g.

12/09/2018 12:00:00 SA

I have used Nexgen on all of my houses and They are always on time and never recommend work that doesn't need to be done. They have suggested work that might need to be done in the future or on a subsequent visit, but they have never pressured me. I am veery happy with them and have recommended them on several occasions.

Cheryl A.

12/02/2020 12:00:00 SA

Great experience- diagnosis made, part ordered, part installed next day. Quick, clean, and covid-appropriate. Technician Marcus was knowledgeable and explained what was happening and how to resolve it. Also gave us some tips on efficiency. Signed up for their maintenance program to have someone come out 2x/year to change filters and check on things- definitely worth the money.

Luis A.

6/30/2023

Quick to respond and repair. Fair pricing. Quick and reasonable finance options available.

Sandra R.

7/26/2021

I had to come back and update my review. They ended up trying hard to make me happy. In the end, they showed me that they want to resolve any issues I have. The general manager actually came out with the top tech this time and together they put their heads together to come up with a good solution to cooling my upstairs and keeping it cool.

Marvin S.

12/12/2019 12:00:00 SA

Roger came to our home for the semi-annual service of the HVAC system and performed all of the service effectively and efficiently. He was very professional and explained all the steps he would accomplish and why. He took the time to do the job right to assure the system functioned properly was meeting system specifications. He went beyond the normal service when he noticed a mound of ants near the outside A/C unit and helped me by washing the mound away so I could spray the area later to make sure the ants did not return. We were grateful for his kindness and assistance.

Tiffany B.

6/20/2023

NexGen Plumbing was awesome! Marco was AMAZING! He was supposed to arrive around 4:00pm and came at 1:00pm instead. He got straight to work and helped out so much. We had a clog in our kitchen sink that kept causing water to come back up. He showed us exactly what was wrong, walked through what it meant and fixed our sink within the hour. We are so happy and grateful for Marco and NexGen Plumbing. Thank you so much guys!

Lisa L.

08/10/2018 12:00:00 SA

Special Thanks to Mark, Senior Technician for being timely, professional and taking care of business. My air conditioner is now working like it should!

Tom H.

01/04/2018 12:00:00 SA

Rey called me to discuss the negative review I had left and we were able to work the issue out satisfactorily.

By reading past reviews, it's obvious that Nexgen does truly cares about their customer service and takes the extra step to make sure the customer is happy.

Thanks.

J S.

4/28/2023

Jesse removed stopped toilet in just a few minutes. Very prompt, efficient and courteous. Would recommend.

Cheody F.

8/29/2022

Roger Cuadra, who did our inspection/evaluation today was very thorough and professional! He provided us with 4 different quotes to choose from, very cool!
C. McLuckey, Yorba Linda

Ali R.

04/06/2022 12:00:00 SA

I called up Nexgen to get a second opinion on an AC problem we're having. David T was scheduled for the same day. He was professional and very thorough. He answered all my questions and listed out the potential options to resolve the issue. I'm glad I was able to connect with David T today and look forward to resolving our AC problems.

Mike M.

2/17/2019

We were in a tight spot with a malfunctioning hot water heater, guests from out of town and my daughters wedding the next day. Nexgen was quick to come out, professional and did a great job installing our unit. Definitely would recommend and use again in the future.

K N.

04/07/2023 12:00:00 SA

The service is responsive. Alfonso resolved my issue quickly.

Sean D.

7/21/2020

This is going to sound like a sales pitch but it is 100% my honest experience with Nexgen. Roger Cuadra was the epitome of a professional and honest service worker. I was nervous that it was going to cost a fortune because I know nothing about ac systems. But he was very honest and informative about everything he was doing. He was incredibly thorough, and took the time to tell me everything about the system I had. He wore a mask, shoe coverings and wiped down after he was done with everything. Roger gave me tips to keeping my system going until we upgrade and was very considerate of our circumstances financially in recommending what our next steps were. I really couldn't have had a better experience. He was also really nice to my daughter! I need additional ac service scheduled moving forward and I only want Roger to do it. Thanks again Roger.

Rachel G.

4/22/2023

Roger , was amazing!! He explained every detail about our unit and we could feel his honesty.. He answered all our questions , and provided examples where we could understand. We will definitely be contracting NexGen and have Roger provide his professional guidance and skills. Shout out to Roger!!

Sancia D.

4/20/2016

I am VERY happy with this companies honesty and awesome service. I had been dealing with another company that was lieing to me and trying to charge me double. NexGen came out to my house at 9:00 am and found out what the problem was and came back to fix it by 4:00 pm the same day. The installation crew was very courteous and professional and did not leave a mess behind. The other thing that impressed me is I have parrots so I have to be very careful what is used in my home, they let me see the ingredients in what they were using to make sure it was safe, and that right there means the world to me. I will definentely recommend this company to everyone I know.

Co L.

12/20/2021

**GENUINE REVIEW**

After several quotes from multiple top-rated Yelp companies, I made the decision to move forward with installations with NexGen HVAC and Plumbing. First off, I wanted to highlight the importance of the individual that heavily influenced my decision, Ryan Cortes. The man was very well spoken and provided me all the necessary information needed for my house so my decision to move forward with NexGen was an informed decision. He went above and beyond to accommodate all of my needs, including negotiating on my behalf and providing me services that he was not obligated to do so. I was very well taken care of and can tell that Ryan really loves what he does, which is providing exceptional customer service that truly is of the highest standard.

The installation crew was phenomenal and are truly a master at their craft. They were polite, respectful and courteous of my house during the entire installation process. They also cleaned up after themselves and left the property unscathed after a long day's work. Marvin, who was the lead installer, addressed all my concerns and made sure the installation were to my liking. They were professional and accommodated my every need even knowing that my tedious demands meant more work.

For anyone that is shopping around for HVAC installations and weighing which option is best, look no further than NexGen. There is a reason why their reviews are as stellar as they are.

Jennifer B.

6/30/2021

Roger Cuadra and Omar Melendres came to my home to service my A/C. they were very professional and thorough. They explained a lot of detailed information aboit my air system that I didnt understand before- everything was in great detail. The job required themto climb on my high tri-level roof, climbed into my attic and they did it without hesitation. i was provided a detailed report with pictures. I highly recommend this company!!

Brandon T.

02/04/2021 12:00:00 SA

Very friendly, helpful and efficient. Both office staff and technician. Also priced very reasonable. I will here again and would refer to anyone needing a plumbing or HVAC repair

Deb D.

7/26/2023

I can not begin to tell you how helpful and informative they were and found the exact location of the slab leak. Clemente and Dominick we're extremely knowledgeable and were able to go in and fix the issue with a few days. Thanks to them my boys are back in room back and my hall way is no longer a puddle of water.

Flynn D.

9/27/2018

I had a new, full heating and AC system installed 2 and a half years ago. I was impressed with the install team, their timeliness and cleanliness. Called for customer service a couple of days ago as my thermostat went dark. Customer service again was top notch, on the phone, quick return calls to confirm a time a tech could come out, all just perfect. Jeremy came out and it was determined the emergency turn of switch on the unit had tripped due to a clogged water line in my bathroom, which I corrected by calling a plumber (wow, who would've known my AC stopped working because of a clogged toilet). In any case, every single person I've worked with has been efficient, professional and friendly. I rarely write good reviews, but they really deserve it!

Amy S.

5/17/2019

Dan Reilly!

I looked around online, made a call or two, found that Nexgen was $68 instead of $249 to come and do a summer service on my AC/Heat unit. I had some thermostat stuff that I didn't think about when I scheduled the service because of course, it wasn't happening right then...but I did remember and had Dan take a look. He investigated the system, told me what was what, gave me options and I selected a thermostat. He did the service and installed the new thermostat in a very timely manner. His personal presentation was neat, clean and honest. He educated and informed me about my system and I realized he's a really smart guy with a great deal of knowledge of how air works in our homes. I'm grateful he was my tech and I am now a Nexgen client. They really offer some outstanding services to keep our comfortable lives comfortable! Annnnddddd.....they didn't charge the service fee but instead absorbed it into the quote on the Thermostat. Bravo! Thank you Dan.

Angela R.

08/11/2018 12:00:00 SA

This review is purely based on customer service and a visit from Steve.

With the heat wave, it was only natural to look into an AC unit. We've had about 7 other companies (small and large, all found on Yelp) come out and I have to say that in comparison, Nexgen really far exceeded any expectations.

1. All of the customer service via email, text message or phone calls were made in a timely manner and also very polite. Even with our appointment being at 1pm, Steve was able to show up earlier and the company reached out to ask if it was okay with me. They reached out via phone call first, and then text message. Steve came on time, very thoughtful as to making sure to put on some booties to cover his shoes. I have to commend this. There were several inside to outside, and each time, he made sure to take them off or put them on. For anyone who doesn't wear shoes in the house (because of all the germs or dirt that gets tracked in) will understand the joys of when someone is considerate!

2. With all the information of other companies persuading me to go through them, I had questions and Steve was willing to clear these misconceptions. He was extremely informative. Any question I had, he was able to answer and more. I mean, get this ... to compare the two types of are conditioners, he was able to provide me background stories. He referenced Trane's testing facility taking a compressor in 1972 and running for nearly 28 years. It's moments like these that really restore my faith in companies.

3. Steve was able to identify aspects of our home to make sure that he was quoting us for only what we needed. Previous companies gave us quotes but didn't take the time that he did to ensure that we're only being charged for what's needed.

4. Lastly, what really just won me over with this company is that they give incentives to military members. They have the program called Project X. Incentives like this that give back to the community and those who serve our country really speaks to me.

I'll be honest, we have two more companies that are coming out to give us estimates and from there, we'll decide. If needed, I'll definitely make a follow up comment.

I highly recommend Nexgen because of their customer service. :)

Ana E.

12/06/2018 12:00:00 SA

I called NextGen to obtain a diagnostic on our heat furnace. Suzy was excellent in scheduling a prompt service date. Roger was our technician. He was very polite, professional and informative. He provided me with his recommendation regarding our issue and the dangers of having a bad heat exchanger. I needed to communicate the issues of the furnace to someone in our family who only speaks Spanish and he informales me that He is bilingual and would be willing to speak to them or come back out and meet with them to explain the needs and his recommendations for the furnace. He also informed us of nexGen's financing options. All in all we received awesome service from Roger.

Vincent T.

4/23/2022

I had my entire HVAC system replaced by NexGen about 2 years ago and they did an amazing job and I got an amazing deal. I still go through them, because of my initial experience with Sales Rep Zach Negrette and the good work that his team did. Zach told me that he would take care of me if I ever needed anything in the future and I have contacted him a few times via text, and he has always been responsive and able to get me on the phone with supervisors in other departments when I get work done from NexGen. I am not as impressed with NexGen's plumbing department, as much as their HVAC department, but overall they are still pretty good. I recently called them out to replace my garbage disposal and when they did, the rep put on a crappy unit with only 1-star reviews and I did not want that unit. I called NexGen back and they immediately had someone come out and put the correct well-rated Badger unit on. That rep told me my pipes were almost clogged and then they sent Sales Rep Tyler Pressley out to the house. Tyler Pressley did a thorough job looking over my house at the pipes in question and even looked at my main sewer line to see how they looked. I did have roots growing in my line and a little break in it. He gave me options to have the pipes replaced, but also gave me other options that were more cost-effective, which I appreciated and did not make it seem like I needed to have them replaced now. I chose to get my pipes hydro jetted, instead. A few days later the new garbage disposal unit started leaking and I called them and told them to send me another rep, cause I didn't like the one who put the janky unit on and installed it incorrectly. Jose came out to my house and did a very good job, replaced the unit, and hydro jetted by system cause there was a lot of grease build-up. Jose was cool and let me know everything that was going on. About a week later one of my tenants broke the toilet and I needed it to be replaced I contacted Tyler Pressley, cause he made himself available to me from our previous conversations. He made sure someone got out to my house right away to replace it and he made sure that I got the best deal possible. The tech was trying to sell me much higher, but Tyler made sure that I got the best deal possible. I appreciate Tyler, keeping good to his word and making himself available to me, as he said he would. I have spent over $17,000 with NexGen, so I expect them to treat me well and not nickel and dime me on small stuff when I plan to go through them for big projects and refer them to people when they need work done. Carlos the rep installed the new toilet and he did not caulk the bottom of it, which is a no no, cause if you do not caulk it, water can get under it and it is almost impossible to dry, which increases the likelihood of mold and mildew growth. I sent Tyler a picture of the uncaulked toilet and he sent someone out immediately the next day to have it done, no questions asked. I give them a 5 star review because the Sales Reps I have dealt with, keep good on their word and they take care of you if there is something that you do not like or need help with. They do not just sell you and ignore you after the work is completed. That is a huge relief for homeowners, because we want to be able to contact the first person we talked to us, who told us that something is going to be done a certain way. NexGen's Sales reps do a good job of not lying to you about the work that will be done and if it doesn't go the way they said, they will make sure it gets done the way they said it would. I would highly recommend NexGen.

Michelle W.

6/27/2023

Clemente was awesome! He was the most helpful, friendly, and honest plumber we have ever had. He explained in straight terms what was happening. This makes us want to call NextGen again. Good reliable plumbers are hard to find, and we are glad we called NextGen and that they sent Clemente.

A C.

4/24/2022

We were left with an unexpected broken AC unit and we decided to get a few quotes. I reached out to NexGen because of the reputation they have in my area. We inquired, and they had their representative James come within the hour. He immediately told us the issue and what needed to be done. Straightforward and honest - James went above and beyond for us. He worked with us on our options as this was an unexpected expense and stayed past 8 PM. Wow. James is very dedicated and in providing the upmost customer service and genuine experience and represents NexGen very well. and it's not everyday you come by individuals who actually take pride in their work and care. We also spoke with Zachary who helped us in finance. Zachary was very patient and answered all our questions thoroughly and clearly. These two guys are definitely an asset with NexGen and I'd like management to recognize this experience as one of the best I've had with a contractor.

Rene S.

12/29/2021

My kitchen sink backed up the day after Christmas. It was still the weekend but I emailed this company and got a response first thing on Monday morning. They told me they could have someone out within the hour. I had a stubborn clog and the technician, Kyle Gilbert, worked on it, but the clog wouldn't budge. He called a colleague to assist and the clog was still persistent. They said they would come back the following day as it was the end of the night with a larger tool and promised me they would get it. They came back and went straight to work and we're finally able to clear the clog. He also serviced my dishwasher in an attempt for better performance. Kyle was friendly, responsive, and kept me informed of everything going on. Though it Took two trips to my house to fix it, they succeeded and still only charged me the $88. I would recommend this company to anyone I know.

Craig Z.

7/27/2022

Huge shout out to Albert for the professional and detailed work he did on our HVAC maintenance appointment today. Totally clean, friendly, and professional with good recommendations and follow up.

April P.

11/22/2020

We found NeXgen at a home show in 2017 while scouting for top quality/best deals in central air/heat units for our remodel. They had an amazing offer going on at the time so we decided to give them our business. Our brand new system was installed in early 2018. It's whisper quiet and cools/heats perfectly. We love it! Last month it stopped working one day for seemingly no reason. Unfortunately, our service warranty had expired but we called the company for a maintenance appointment and in a few days Josh showed up to see what the problem was. On first sight he looked very professional. In these trepidatious times of Covid-19 where no one's allowing friends into their homes, let alone strangers, Josh was wearing an appropriate size & well fitted face mask and cloth coverings over his shoes, which I most appreciated. My husband & I were also respectfully masked and remained more than 6 feet away from him while he worked. He discovered that our system's motor had frozen up & failed. Admittedly, I'm not the easiest customer to have when it comes to big ticket items that have questionable functionality so early into the purchase. I'm inquisitive and I hold companies responsible for their goods & services. Frustratingly, I asked how it was possible for the entire motor to fail in a system that was just 2 years old? Josh was patient, kind & he explained that it's actually really rare for a motor to burn out the way ours did even in older systems. Without the warranty we needed to pay for the new part and the labor. I argued that given the rarity of our situation the company should stand by their product, warranty or not. I knew Josh wasn't in a position to make financial decisions on behalf of the company and I'm sure having to listen to my disapproval was unpleasant, but instead of blowing us off he empathizied and explained next steps to get our unit up & running again. The company would have to order a new motor and return in two weeks to install it when it arrived. To our pleasant surprise, 20 minutes after Josh left he called to tell us he'd discussed our problem with his supervisor and the company was going to wave our labor fee for the repair. Talk about rare situations! Cut to two weeks later, NeXgen called and we scheduled a time for the motor replacement. On the day of service we were SO HAPPY to see Josh standing at our door. It almost NEVER happens that companies send the same person back to finish the jobs they started, but it really makes a world of difference in continuity & customer service. Once he had our airco/heater operating again, Josh went the extra mile and worked out a new warranty for us that reduced the cost of the motor AND gave us further protection in the years to come. We couldn't be happier with our decision to go with NeXgen. We've recommended them to our neighbors looking to upgrade their cooling/heating systems too. They're a family owned business that cares about their customers & reputation. You can always measure the integrity of a company based on the positivity of their employees. As far as we're concerned, Josh positively deserves a promotion and a raise, pronto!

Nick T.

08/07/2018 12:00:00 SA

We had Brian come to our house to give us a quote. It was the most thorough job we had seen from people coming over to the house to give us quotes. He took pictures of all the vents, Went over in detail the exact process of installing an air conditioning in our house, talked about balancing and gave me a ton of information about our heating and cooling system that we didn't know. He laid out all the options and gave us a solid price. We were blown away by how knowledgeable he was and you can tell he had our best intentions when going over everything. I would highly recommend NEXGEN to all of my friends and family. Great company!x5

Diego G.

08/03/2022 12:00:00 SA

Our AC went out a few days ago. We called Nexgen to see how fast they could come and it was the next day. Other companies told us there was a 3 day wait! Justin, the technician, was diligent and courteous in how he how dealt with our failing AC. After a thorough check that was done with very specialized tools, he told us the various options we had to tackle the AC problem. We will decide to contract this company as they showed utmost professionalism and patience in trying to help us out. They might not be too affordable but they give more guarantees that other companies will not.

Sol P.

10/06/2018 12:00:00 SA

A big thank you to George , he came out got everything taken care of . He was very professional and explained everything to me . I highly recommend Nexgen , from calling their center to having great technicians come out to my house . Keep up the great customer etiquette !! Again thank you George for the great service

Benjamin N.

06/10/2019 12:00:00 SA

John Banks was awesome. Very relaxed, totally thorough and went out of his way to explain what he was doing and had plenty of thoughts about ways to to make it more comfortable in my three story loft. Thanks John ! The company is very responsive and had great follow up. Check them out !

Angelo T.

7/18/2020

i called on a saturday at 8pm. because it says here at yelp that they are available 24/7 but the person i spoke with doesn't have any idea at all on my questions

Luis A.

04/05/2023 12:00:00 SA

I am delighted to leave a 5-star review for NexGen Air conditioning and heating! I had the pleasure of working with this company last year when I decided to install a new HVAC and heating combo in my home. From start to finish, NexGen Air was nothing short of exceptional.

The installation process was seamless, and the team was incredibly professional and efficient. They took the time to answer all of my questions and ensure that I was comfortable with the new system before they left. Since then, my HVAC and heating combo has worked like a charm and has made my home much more comfortable.

What really sets NexGen Air apart, however, is their commitment to customer service. The company has always checked in on their customers, making sure everything is working properly and offering flexibility to accommodate any changes in scheduling. Their no-hassle subscription is also a fantastic option for anyone who wants peace of mind when it comes to their HVAC and heating needs.

Overall, I highly recommend NexGen Air conditioning and heating. They are a top-notch company with excellent service, professionalism, and expertise. Thank you, NexGen Air, for making my home a more comfortable place to live!

April B.

1/17/2020

Awesome service! Our poor 35-year-old heater went out shortly after Christmas and the Nexgen team promptly responded to our service request.
The tech Max Lopez arrived early (!!!) and shared his honest diagnosis...it would be a challenge finding a circuit board for a unit that old and it may or may not have resolved the issue. He was willing to replace the board if we wanted to take a chance and also referred us to a Project Manager to discuss options for replacement units.
Our Project Manager Dennis Rulli immediately sprang into action to help guide us through a full climate control replacement. Our A/C and heater were both ancient so it made sense to upgrade both units. Dennis scheduled the install team for the very next day.
My husband and I are sorry we didn't get the names of the install techs but we are equally impressed with their service. Their work was fast and clean.
We highly recommend Nexgen's professional and quality service. You won't regret your decision to work with them, whether it be a minor repair or complete climate control replacement!

Ebaad B.

9/26/2022

Tyler was very professional and addressed my concerns effectively. NexGen made it very easy to schedule an appointment and confirm before arriving. When Tyler came, he was very respectful and polite--ensuring to wear shoe guards for my carpet and talking me through the process. No hidden costs or anything, NexGen will definitely be my go to for all my plumbing needs.

Tony T.

08/11/2021 12:00:00 SA

I came across Nexgen A/C & Heating through a recommendation from my next door neighbor, who have used their service in the past. To make my story short, I called the company to set up an assesment of the problem (condensation drain line). Patrick Higgins, the technician, was very prompt and efficient. I must say that he represented the company very well. He was very professional, knowledgeable, friendly, respectful, and showed great enthusiasm for his work. He explained the problem to us, gave the solution, and assured us with the warranty of his work. He followed through and made sure the work is done completely. We were satisfied with the service and I highly recommend this company! Thank you NexGen and Patrick Higgins for helping us put our A/C back on commission.

Debbie H.

6/26/2018

Brian Shirley did a great job inspecting our system and explaining all of the concerns. We got a new system installed. The installation crew (Edgar, Pedro and Roger) were amazing. They were prompt, SUPER professional the whole time and very clean. They went above an beyond my expectations.

Racquel M.

02/05/2020 12:00:00 SA

We are satisfied with the plumbing work completed by NexGen. Once everything was done and the communication issues fixed, we have no complaints. Everyone we spoke to was respectful and attempted to solve the problems that arose.

Eric H.

2/16/2019

After doing a lot of research for a new HVAC system, I am so glad I decided to go with NEXGEN AC company. My furnace finally decided to go out during the cold winter, and I needed to act fast because I have kids. I immediately called NEXGEN and was able to get a same day appointment. Keep in mind the lady who took my call was professional and seemed to care about my problem. I was greeted later at my home by a man named Charlie. Boy was he a pleasure to work with. He is an honest man, who was upfront and did not try and sell me a system I didn't need. He explained in detail the system that was perfect for my home. I knew right away after dealing with other companies, NEXGEN would be getting my business. I will say Charlie is a huge asset in the company and knows his products all around, which is why I knew I was in good hands. Charlie made sure the installation of my new equipment went smoothly and was in constant contact with me from start to finish. Charlie also called me a few days later to make sure I was happy with my new HVAC system. Which I knew he stood behind the product he sells. Most salespeople try and push items you dont need, nor do they call to check on the outcome, this was not the case. I can honestly say NEXGEN stands behind there product and would definitely do business with them again. Believe me people this is NOT FAKE NEWS. I am a real customer and feel free to contact me with any questions.

David M.

04/03/2021 12:00:00 SA

My experience with this company was perfect. We needed a complete replacement of our heating and air conditioning system. They turned a very stressful situation into a no hassle purchase and installation. They came out the same day and pulled the old system out in 40 minutes and the next day Hector and his crew professionally installed a complete system in only 8.5 hours and it was installed correctly unlike my last system. Hector took the time to answer all of my questions and did not leave until everything was perfect.

Mark J.

7/29/2023

Alex Reyes came fixed all our needs and also taught us how to reset if it happens again it was a safety switch he also helped us with programming our nest on phone. We were very happy he was smart and very courteous and would not leave till all issues were resolved even though it was after 7PM

Gregory P.

6/29/2019

My wife and I had a service call by Roger Cuadra this morning. I have to say the customer service calls by Liz and Claudia were by far the best communications I have experienced in a service call. Not only do they use technology but a personal touch through calling. SUPERB!!! Now back to Roger, his detail orientation and communication skills are bar none above the rest. Not only do I understand how the system works and what the imperative parts are that I need to care for are, he explained the importance of each part and the success of the longevity of the AC system. We know we have to replace the furnace and upgrade to the new freon type and I cannot wait to experience the service levels again (of course once I get the funds lined up to do the work). If anyone can request a technician, Roger is who you should ask for!!!

Great company and great service.

Shannon W.

7/26/2018

Nexgen Air provided top notch service. From the time we called for consultation to the time install was complete was less than one week. Even with our change request to a duel zone system the day before install, Nexgen was accommodating and worked hard to make it happen. The workmanship was impeccable. The customer service, outstanding, and price was very fair. I would definitely use them again and have referred them to family and friends. Thank you Nexgen Air!

Jr R.

7/19/2019

AC broke down unexpectedly as it always does. Found Nexgen with high reviews and I can see why. Very easy to work with. No hasttle with pricing. Crew on time and very clean. Thank you to Charlie for getting all the paperwork in and having a crew at my home the very next day. Highly recommended.

J A.

06/06/2022 12:00:00 SA

Our air conditioner stopped working suddenly, I had a few calls out and Jose contacted me back assisting me with our air conditioner not blowing cold air. Axle our technician was amazing. He was helpful, explained the details of the problem, and was quick. We appreciate the help that we got today. I don't know much about air conditioners as this is the first time we had to get our serviced, but I believe the value was reasonably priced.

Sean B.

6/16/2023

We called NextGen to come service our HVAC system before the weather gets too warm. Andrew came out to check everything, was super thorough and explained not only what was going on with our current system, but pointed out some possible issues with insulation we weren't aware of. Will definitely continue to use for our HVAC needs

Luis O.

4/15/2019

There is no one better than Nexgen Air. From the start, this company has been amazing. Scheduling my appointment with customer service was quick and easy and exceeded expectations. They where extremely flexible with our busy schedule.
Nexgen Air technician Chris, came out a couple days later to inspect some of the issues we've been having with our Air and heater. I couldn't be more impressed with the detailed work. Inspecting our vents, climbing into a small crawl space to look over our heater in our attic, to carefully looking over our old beaten down Air conditioning. The technician took photos, and was thorough and informative on the issues our old equipment was having. He carefully detailed the work that needed to be done, and gave us a quote for the things we needed and nothing more. There was no pressure to make a decision right then and there. But their prices are well below competitors and their equipment is better than any other company we looked into. Couldn't be more happy with our decision.

So I highly recommend giving them a call and see what they are about. You wont be disappointed.

Sherry C.

09/08/2018 12:00:00 SA

I am always appreciative of companies that 1) respond in a timely fashion and communicate throughout the process , 2) are knowledgeable and experienced in their field, 3) come through in an honest and fair manner and 4) where everyone you come into contact with from the company all provide great (friendly) customer service from office to tech etc. Nexgen is all that and more...Thx again for coming through for us on short notice ! Much appreciated

Kevin D.

8/30/2021

Fantastic organization with dedicated employees that really made the project happen. We had some troubles with other companies and tried NeXGen. Glad we did. 5 star client experience with a fair price.! They are my new go to plumbers and ac company! Thank you for making it all happen!

Jack C.

12/15/2021

These guys are amazing. Ruben arrived and inspected our old gravity floor heater. It refused to start this year although the pilot light still worked fine. After a thorough cleaning of the connecting wires and some corrosion removable the heater fired right up. He checked the seal and made sure it was safe as far as carbon dioxide and did a great job overall. Full 5 stars to this company from start to finish- great communication, easy to schedule, text to confirm and the whole process was seamless. We will definitely use them for future projects and when we finally replace this old heater!! Thanks Nexgen!

Kiki S.

01/04/2019 12:00:00 SA

Joe was incredible! I have never dealt with an AC issue. When asking questions, he made it easily understandable and approachable. He worked hard and quickly to get the job done right. Should an issue arise in the future, I will know who to call. Thank you again! :)

Brandon L.

6/27/2023

Jesse from NexGen arrived promptly the other day to do an initial inspection for our main sewage line that needed some attention. He was very knowledgeable of what he was looking for and provided us with an assessment that made sense for our situation. After a couple of other plumbers came out, this solution came out to be most cost effective one as well as the least invasive option too! The solutions other plumbers provided would involve demolition both in and outside of the house and would cost double/triple the price..

Couple days later, Jesse sent his crew out went straight to work to descale our super old cast iron sewage lines back to its original diameter and coat it with an epoxy lining to prevent the nature of cast iron developing the scaling over time.

Everything was smooth process and we are happy with the service we received. Would definitely recommend NexGen to anyone and would definitely recommend Jesse and his crew for their plumbing services!

Loc P.

01/05/2019 12:00:00 SA

Max came out and greeted us, very professional fixed my issue right away. He knows exactly where to look for the cause and explained to me why it caused the issue.

And he's a vet same as me Semper FI!!!!

Ask for Max!!

Aaron B.

7/28/2022

From start to finish, excellent service.

Our air conditioning has been blowing hot air (missing Freon) for months now. We scheduled a technician to check it out through NexGen. Our HOA requires outside vendors to provide proof of insurance. Vanessa at customer service answered our call and promptly provided proof of insurance for us to present to our building managers.
Keifer, our technician, was very knowledgeable and explained all the tests he ran and what he found. He recommended a few things which we ended up going with including replacing the lost Freon, a leak sealer/detector (with a follow up inspection), a cleaning, and a capacitor replacement that was not performing at ideal. We have a leak problem and a technician will come back to check if the leaks are fixable or if the entire unit needs to be replaced down the line. The last technician from another company never offered to check the leaks and just recommended to replace the entire unit. While I am hopeful we can fix the leaks, at least I have a better idea of what is afflicting my HVAC unit. Keifer was honest about the work needed and some future recommendations that could be done later.
I wish HVAC services weren't as pricey, but they are going to be pricey with any company and with NexGen, I feel like I got my money's worth.
Thank you for the great service.

Scott R.

7/30/2022

I can not speak highly enough about Tanner H. at NexGen HVAC. He came out today (on time) for a diagnostic assessment and to install a Google nest thermostat. I also had concerns about air ventilation in certain rooms of my home. Tanner couldn't have been more thorough, considerate, patient, and clear in his explanations and addressing my concerns. The best AC person I've ever encountered! I have complete trust and respect for him. Do yourself a favor and please consider NexGen HVAC, and if you're lucky enough to have Tanner help you, you're in great hands!

Patty H.

10/29/2021

I want to give a Big kudos to NexGen this team of guys that came to our rescue with a broken pipe under our driveway did a fantastic job ...we thought our driveway would be destroyed but they went through yard put in brand new piping and put our yard back together very meticulous I
their names are
Victor
Danny
Christopher
Calep
Alfonso
Also
Tyler and Rigo
Who came out first with all the formal

Kim T.

06/03/2023 12:00:00 SA

Hi,
this review covers our experience with Justin Leishman and Nexgen. Overll we are pleased that the a/c is working ok. We will say that Justin was pleasant and new his job well.
We will say too though that one area of significant improvement can be the way the company actuallly break down the specific PARTS & LABOR estimate on the invoice before asking you to sign as opposed to saying this will be the cost of the work to be done and then showing and invoice with just parts listed that are clearly inflated substanially.
But as for the work, as of now, the a/c is working.
Thank you Justin!

Kristofer N.

3/14/2023

First of all I would like to thank Jesse, because he's an awesome tech for NextGen. He showed up on time, he was very courteous and thorough. We had toilets and showers backing up. He took the time to check everything carefully, and even found a pipe leak that we didn't know existed.even though there was a thunderstorm that lasted forever. He assured us that he can take care of the problem, and did everything he could to make sure our line got unclogged, which we ended up needing the giant hydro jetter vehicle. It was a long day but thanks to Jesse, all ended well. Thanks Jesse for going above and beyond to get everything fixed and delivering great customer service. Will definitely recommend and call again for future service needs!

Ditas G.

7/26/2022

Me & my wife were so much satisfied with the service from NexGen... Rigo has done an excellent job! Aside from being nice & professional, he does not easily give up. He looks to be so much knowledgeable about his job. And so, he was able to unclog the waterline in our bathrooms. Thank you Rigo we really appreciate your help. God bless...

Marest A.

11/01/2021 12:00:00 SA

Andres went above and beyond in making sure all our plumbing projects were done correctly. He patiently answered all of our questions. He is very knowledgeable. He was also responsive to our texts/calls. As first time homeowners, my husband and I are so happy and lucky to find someone like Andres who really cares about his work and his clients!

Elaine F.

10/20/2021

I have had two agents first was Edgar and second one Jesus work at my house.
Both occasions excellent work was performed and I would only work with Nexgen in the future.

These agents were very well mannered and diligent about their work., which is not always the case these days.
Jesus spent at lease 1 1/2 hours working.

I would definitely recommend Nexgen.

Charlie C.

05/09/2020 12:00:00 SA

I just wanted to share my great experience with NexGen heating and air conditioning company with you all. Roger showed up right here n time, he was very pleasant and very knowledgeable. He explained everything he would be doing and showed me everything he had done to preserve and rejuvenate my system. He educated me on my responsibilities to insure my life on my unit. I enjoyed learning from him. I had never had any experience with this company other than see it everywhere I was... because of roger, they are the only company I wish to do business with! We may need a new unit put in place and no one else will have my business because of roger and the professionals at NexGen ! Thank you

Fabiola L.

3/31/2020

Called NexGen for an estimate for an HVAC system for our house. The appointment was schedule for the following day in the morning. Zach Negrete was right on time, very friendly and presentable. He was attentive and listened to what we were requesting. He was never pushy or trying to convince us why we should hire them. I loved the fact that he was not trying to oversell or be aggressive like other companies. After he checked out the system in the attic he would email me the estimate. The estimate that he emailed me beat several others, we signed the contract the following day. Two gentleman showed up and introduced themselves as Oney and Albert. They installed the system while me being at home. They were in and out and hardly any noise was made. I was expecting to clean up a mess but ZERO mess anywhere which was a definitely A+. Once they were done and explained to me how it would work through the panel and my phone. The system works great and it's quiet. I loved that they were all professionals and never rude nor disrespectful. Their services was excellent to my standard.
Highly recommend

cheyenne r.

04/06/2021 12:00:00 SA

Had my entire system replaced by nexgen at the end of 2019... ducting, furnace, ac unit, and tankless water heater. Had some issues recently (so roughly a year into the new system) with the heat and air smelling very odd. Nexgen promptly fixed the issue by replacing some parts still under warranty--all free of charge.

Mitch D.

5/15/2023

My AC died at 11pm on Sunday. Submitted a request online for Nexgen and Patrick H was able to come out the next day by noon.

Patrick H was an excellent technician, he gave great advice, and explained all of the issues and was able to show me exactly where and why the system was failing.

He got the parts and scheduled a crew to come out within the hour to get the system fixed. I was all set later that evening.

I will definitely be using Nexgen in the future and recommending them to all my friends and family.

Sharyn M.

07/05/2023 12:00:00 SA

I'm giving a 3 star rating because it's the average of a 5 star and 1 star rating. Supervisor Kevin deserves a 5+ star rating, as do the HVAC installers, Travis, Cody, Jordan, Ricky, Angel & Christian and Randy, Jose, David, Leo, Jose (gravel pit expert & great storyteller) & Daniel (installer, NOT sales). Sales people and people who answer the phones (with the exceptions listed below) deserve zero stars!!!

Our family had NexGen install a few HVAC units. The installation process and the crews who did the installations are top-notch. The company takes care of coordinating the HERS and city inspections. This is a plus.

The next part of the review is to give the entire picture or our experience with the company. Please do not let it deter you from calling NexGen. If possible, ask for Kevin when you call.

We had an issue with a prior contractor and the NexGen salesperson told us the company would definitely write in detail, and speak to the CSLB about the flaws with the HVAC system they were replacing. We agreed to have NexGen install a completely new system. We also had NexGen bring in a subcontractor to install radiant barrier. The subcontractor told is he could not reach the entire square footage designated and recommended asking for a refund of a portion of the amount we paid for the radiant barrier install. After some pushback from the company, we were refunded a nominal portion. I believe because of the pushback, NexGen refused to speak to the CSLB about the prior defective unit. The company then refused to take my calls. I called 4 times in one day and every person told me the same thing. We will have a manager call you back later today. Nobody returned my calls!! The first person, in fact, had no intention of having management call me back. He did not ask for my number.

Next, there was an issue with the inspection at a separate property and I called NexGen from my phone the company has on record. Curiously, every number I called, even the one on the website were disconnected and no longer in service. I called one of the disconnected numbers from a different phone and a woman answered. I told her what I experienced and I let her hear the disconnect message on the exact same number I reached her from a different phone. She told me that they get busy sometimes and that may be what happens. I told her I needed NexGen to come out to the property because the inspector had a question about one of the pipes. She was as unfriendly and unhelpful as all the others who answered my previous calls. (Andre was the only one who was friendly and apologetic.) She gave me the same story... I left a message for a manager to call you back. I told her I know they will not call me back because it was an ongoing issue. I asked her what it would take to get someone to return my call since she said she could not transfer my call. She said I would have to say my call was urgent. I told her to mark my message urgent. She left me on hold for several minutes. While this was going on, I received a text from a representative from EnerGuy (the company in charge of HERS testing & scheduling city inspections for NexGen) to let me know she received word that the inspection did not pass. I texted her to let her know that NexGen was refusing my calls and had been for over a week. She took her time to make sure someone from NexGen called me back.

After several minutes on hold, a message came on to let me know that the call was being recorded. A gentleman named Jesse came on the line to address my concerns about the failed inspection. Moments later, Kevin, the supervisor, who I previously had conversations with, called me on my mobile phone and offered to help with both the CSLB issue and the inspection issue. Aside from Jesse and Andre, Kevin was the most willing to help. He apologized for all the above and said he would take care of coordinating the follow-up inspection and the CSLB call.

We are still in the process of hearing back as Kevin is working with his team to coordinate the re-inspection. Why does the weight of making sure the company is represented in a good light fall on the shoulders of one man? Give Kevin a raise and/or put him in charge of training staff on how to treat clients with the respect they deserve.

Jason A.

02/08/2018 12:00:00 SA

So as a new homeowner you all know a ton of problems arise... well with these 85 degree winters we are having my house would not get cool. The air was on just not cool and had no power.

I saw a billboard off of the 91 fwy for Nexgen and called. I had an appointment with Jeff Larson at 9am... now if you are like me usually when I get an appointment time from someone you usually need to cushion it by an hour or so.. something always comes up! Low an behold 8:45 rolls around and what do I see? I see a Nexgen van in front of my house... I go out and wave and then meet Jeff. I told him I wasn't expecting you on time let alone early... he said 10mins early to him is 5mins late.

I explained to Jeff what the problem was and immediately he had an idea what the problem was. He went around checked ducts and our system and low and behold we found out our existing system was fried and our ducts in the ceiling were smashed.

I expected the worse and started to freak oh a bit. Jeff gave me a couple of options and what he would recommend. He explained that if we wanted the old system fixed he could do that and it would last. But I saw how old the system was and decided to get a new more efficient system. Jeff showed me what they could do and I could not wait.

Financing was super easy and got a great payment that was super affordable.

Now here is the kicker... I asked when everything would be installed and he said today... I was like no really... he said you will have cold air blowing by 5pm! My guys are on their way.

Low and behold 2 vans pull up and get cracking... 430 rolls around and Jeff comes up to me and says we are all done. I could not believe it! Jeff showed me my new system... showed me how to use my new thermostat... gave me his number if I had any other questions... and he was off.

Jeff Larson and Nexgen are amazing. I highly recommend and if you need any help with air or heat do not waste your time going anywhere else... ask for Jeff!

Brytni G.

7/14/2023

This company is completely dishonest. They charged us 1,700 for a full leak detection test that they said would go toward repair. The guy came alone, didn't take anything apart and left in under an hour. Multiple professionals told us that test takes 3-4 hours and requires parts to be taken apart. We called to ask that we only pay their $88 initial fee to stop by since there is no way they did the actual leak detection test and they gave us the run around. We now have to go through the process of disputing the charge. Then they sent us an invoice suggesting an entire new ac system for 25k or parts alone to replace coils of $10k saying there are multiple leaks but they couldn't tell us exactly where they were since they didn't actually do the test they said they did. Multiple other companies said a new system is 12k and replacing coils is 5k. Stay away!!!!

Christian O.

03/08/2023 12:00:00 SA

A year ago we purchased a new home that came with centralized AC and Heating. We had a lot of renovations done and for some reason the thermostat stopped working after the job was done. I figured it would be good to have someone check it out to make sure everything was working properly. The tech who came out spent hours in our attic doing lord knows what. He was a relatively young guy and his conclusion was that our system was too outdated and it would be better to have him get us a whole new one. I asked how much it would cost to fix what we currently have and he said the parts would be around $5000 and he would not even be able to guarantee when they would arrive. He also tried to exchange personal information with me so he could save me money and that I would work directly with him and not have to use the company as a middle man. I politely took his number and told him I would reach out to him, which I obviously never did. I ended up getting another quote from a different company who charged me less than $100 and fixed my issue by simply flipping a few switches and changing the batteries out on my thermostat. Perhaps I just got unlucky with this sketchy technician that came out but unfortunately that was my experience.

Kurt M.

01/07/2017 12:00:00 SA

My wife and I saw the ad in the paper for Nexgen and decided to get an estimate out of curiosity of a price. We met with their rep Charley S and felt very at ease talking with him. He was clearly an honest man with no hard sell tactics. He took the time to tell us about Nexgen, the Company and the people working at the main facility. He explained very clearly the correct a/c system required for our home. I had looked online for a/c systems and had a general idea of the price and quality of the install I was looking for. Quality is at the top of our list and I felt very comfortable that I had found the right company for the job. Thank you Charlie and the Nexgen team.

Thanks to the install team of Tony, Martin, and Gonzalo. My wife handled the install supervision and Tony and team answered all her questions in a very kind and professional manner.

We are thrilled with the upgrade and look forward to working with Nexgen in the future.

Bonnie S.

6/17/2022

Our rental property received a new AC system back in 2016.
I called them for service because the house was no longer cooling. They claimed they had missed that the house needed new ducting and insulation. They also said no one went up to the attic to see this previously so it was just missed. My brother and I were there during the assessment and the guy did go up into the attic when we were getting quoted for a brand new unit.

This company has gotten bigger over the years and it has turned into a business full of sales guys that talk over you and try to rip you off. Very disappointed in the lack of integrity.
I got 4 quotes from other companies for the same work. They were each THOUSANDS of dollars less.
Please do yourself a favor and shop around!

Sarah G.

6/23/2023

Our kitchen sink was backing up and flooding the cabinets underneath. Marco came and recommended a full replacement and flush of the line. Great customer service and personable, on time and worked quickly. 100% recommendation!

Steph E.

12/19/2019

Wasn't happy with this company. From the moment the Tech stepped into our home we had to endure a miserable 20 minutes of high pressure /cheesy sales pitch for a part we didn't need. To top it off the guy wouldn't even LOOk into our problem and insisted we needed this part! Get commission much?? I wanted him out of our home sooo bad! I could hardly wait to get him out! We didn't use them, went with another company and they told us we didn't need that expensive part!!!

Austin V.

08/11/2020 12:00:00 SA

Our technician Roger showed up on time and was very professional and took all the proper precautions during Covid 19. He installed a Nest Thermostat and did the AC maintenance. He did a thorough job, took his time, and explained everything to us. Would highly recommend.

Wayne B.

3/31/2016

Met this company at their booth at the OC Swapmeet. Casually, took their card and scheduled an onsite quote for a replacement 3-ton air condenser and coil unit. I wasn't super motivated since it's still Spring, but wanted to feel out some prices.

Jeff arrived and hard sold me on a take-in-now sweetheart deal, that I was very hesitant to believe at first (I always try to get at least 3 quotes on major purchases). I went with my gut, and then later confirmed with trusted sources that they had the best deal!!! Jeff worked with my financial situation, and completely made me feel like a family member he was taking care of.

Jeff promised his crew to roll in that day, like Seal Team 6, and replaced my old Lennox with a brand new aluminum-finned Trane, new coil and remove all old parts/plumbing. Not only did his team deliver promptly and on time, they were friendly and left with a professional install of my new A/C unit.

I can't mention the AWESOME price I got, but needless to say they can beat any deal, and will give you the fastest 1st-rate service available. I would recommend them to anyone I know.

Thanks Jeff & Nexgen Air!!!!

Zach C.

4/28/2023

Have used the NexGen team several times in the past and they are always courteous and do good work. The other day I had Jesse out to my house to fix a backed up sink that I had failed to unclog myself. He came out same day, was courteous and expedient, and had our drain cleared out in no time. Appreciate Jesse's awesome service.

Matt A.

10/14/2019

WOW. If I could give Nexgen 50 stars, I would. From start to finish the customer service, care, compassion, and knowledge the folks at Nexgen have is unparalleled. Old AC unit and furnace needed to be replaced. Had a tech come out first, just to see if my old unit was worth fixing, (over 25 years old.) He was really knowledgeable and didn't try to up sell me on anything. Based of that experience I knew that I wanted to go with Nexgen when I was ready to swap out the units. Brian from sales, really down to Earth, answered all my questions, and because I have an HOA, was really helpful in walking me through the things the HOA wanted for approval. On install date the three gentleman treated my home as if it was fine jewelry. They were so polite and made sure that everything was in tip top shape. Everyone I've talked to whether it be over the phone, in person, their techs, installers, etc. they've all treated me like I'm valued and really cared about, it was never about an up sell or trying to make me buy something I didn't need. And that alone, makes me a customer for life. I could go on and on and on, but just do yourself a favor folks, for anything you need, stop wasting your time and just use Nexgen.

Maggie T.

2/22/2021

Great experience with Nexgen. From setting the appointment, the follow up and the technician Chris Shay. Chris was very profesional and fixed the problem with my central heating. He wore a mask and gloves at all time and kept his distance. I highly recommend this company !

Susan L.

6/27/2020

I noticed water leaking from my recessed lighting when I was using my upstairs air conditioning. I called NexGen and they sent their technician, Steve Arias out the very next day. The appointment was set for 11:30, and Steve was able to come out even earlier and arrived promptly. He was very professional, and quickly diagnosed the issue. Steve was able to make the repair, and my air conditioning was working within minutes. Steve is honest, knowledgeable and kind; I would recommend him to anyone and everyone who has issues with their air conditioner and heater.

Elmad D.

08/11/2022 12:00:00 SA

Had to have an estimate on air/heating system to be serviced. Keifer King was sent to do the job. Keifer is very polite, I was alone at the time and Keifer made me feel comfortable. He explained everything to me in plain English so I understood all that had to be done. In my last review, I had requested Keifer be assigned to me again to finish the job. Keifer and Ryan were sent to my house yesterday. These to young gentlemen were so thorough and so nice. It was 98 degrees outside I just can't imagine the temp in my attic but no complaints from either of them. I couldn't ask anything more. Ryan and Keifer both ROCK !!!!!

Robin X.

12/06/2018 12:00:00 SA

Rapid reply and good service! When I replaced my old thermostat by Nest, I had a problem: the Nest shows E74(error code means No Power). Nest recommended Nexgen and they fixed it. Now the Nest works well. The gas heater switch is in the penthouse and I did not off it during installing the Nest.

Alicia C.

7/20/2019

I'm very impressed with Nexgen Air Conditioning. The technician Chris was very professional and thorough he checked the furnace, air conditioner, thermostat, etc. Chris told us that there wasn't anything wrong with our system so no charge. I couldn't believe it, we certainly appreciate his honesty. I recommend this company without any reservations. Chris is a very valuable asset to this company. I will continue giving my business to Nexgen Air Conditioning.

Tho Y.

08/12/2023 12:00:00 SA

Had a tune up scheduled and Jose diagnosed our commercial ac unit. Noticed a leakage not draining the way it should and building up inside the unit where all the electrical components are located. Our unit was very old and he informed us that the parts needed for the repairs are discontinued which was unfortunate but very good to know. Jose was very knowledgeable and had good communication, and we would definitely recommend him @NexGen for any service!

Mary Kay M.

10/02/2019 12:00:00 SA

We had Nexgen install a HVAC system in June. A fuse blew which is not really their fault but same day service came out and fixed it and also changed my filter. Great Service!!

Sean T.

10/19/2021

We used nextgen yearly for our HVAC tuneup needs. This year Derrick was our guy who checked the furnace system throughout. Very professional and courteous.

Uzma I.

9/29/2019

I have used their services twice, John Banks and Shane Franc both provided Exceptional service. We had trouble with our A/C, and in another time with possible leak. Shane came as soon as he could even as business hours were ending to help us out. I would definitely call them again and recommend them.

David C.

02/11/2023 12:00:00 SA

Great service, great value, amazing customer care.
Long story short I had a clogged kitchen sink drain that I had been battling for months. I gave in and called these guys. Not happy about paying someone to do something I should have been able to accomplish. So I called the the NexGen and Conner P.showed up on time for our appointment and we began discussing the issue. Took a look and pretty quickly understood the issue, we spoke about all the possible temporary/long term solutions. I appreciate the time that was taken to fully explain to me the situation and all the available options.
I had to settle for the temp solution but will be contacting them for the long term solution In The near future.

Mabel O.

8/31/2022

Um is it common to be charged about $22,000 to replace the A/C? They're very responsive but very expensive.

Jeff H.

07/04/2023 12:00:00 SA

As the weather was heating up, I decided to get a system check of my AC. I contacted Nexgen based on a flyer I received in the mail. The person who took my info and scheduled my appointment could not have been nicer and was very professional. The day of my appointment I was called mid-morning and told a bunch of employees had called in sick and they were going to have to reschedule. I was given an appointment a WEEK LATER and after the fourth of July Holiday heat. As luck would have it, my AC unit failed when I tried to turn it on. I called back and was told they had no record of my rescheduled appointment. I did a bit of troubleshooting on my own and found that one of the two fuses had blown. I hit the Home Depot, replaced the fuses and the system works fine. So, scheduling is great!..Execution is severely lacking and I will not do business with , nor will I recommend, NEXGEN for any services. Listed service area says San Francisco...I live in Anaheim Hills, California

T H.

8/18/2022

Avoid Nexgen Hvac for AC repairs! Ripoff

We've been having issues with our AC not cooling properly so we had a service call with NextGen a week ago saying there's a leak and here's how much is will cost just for parts to diagnose where the leak is and fill the AC with refrigerant.

Overcharge to the max. Here is a break down of what they charge to what it actually cost. This does not include labor.

R410a refrigerant 10lb - NextGen cost: $1,600 | ebay cost: $274

Easyseal - NextGen cost $500 - Amazon: Under $100

Replacing AC unit - NextGen cost: At least $20k | via Google search Anywhere from 5k - 12k

They try to take advantage of people who knows nothing about AC. After finding how much they overcharge, now I'm thinking whether my AC is even leaking at all and is probably just a simple fix, I will be getting a second opinion.

I asked a few HVAC experts on reddit and apparently the Easyseal is not even recommended/necessary to find a leak and could have just used a nitrogen compresser with soap!

Kathy K.

11/21/2020

The service I received from Nexgen was top notch. Eddie was very helpful and understanding. He was able to get our heat up and running in no time. Very professional. I am happy with their service and would do business with them again.

Warren C.

4/24/2020

Thank you Max for fixing my ac unit. I don't know how we'll be able to survive 100 degree weather without your service. I appreciated him putting on shoe socks to prevent getting our carpet dirty. Overall amazing and professional service. I'd absolutely call back if there's any problems that occur.

Rose P.

7/22/2021

We've been having ongoing issues with our AC since last year. Different people have come to our house to tinker with our AC without success. It felt like a lot of guesswork and there was no transparency.

Then, we met Carlos from NexGen. He came to our house and explained the issue with our AC in a way that we could really understand. He thoughtfully answered our questions and made us feel comfortable with his recommendation. We're still figuring things out with our system (it's improved but not 100% fixed yet), and Carlos has been super responsive to my questions via text and phone call. He's even come back twice to fine-tune some adjustments. It is his level of customer service that makes me really comfortable and satisfied with the investment we made to redo our duct work.

Thanks Carlos!

Laura M.

06/05/2023 12:00:00 SA

Had my air conditioning serviced under the NexGen maintenance plan. Scheduling was easy and Jason arrived on time. Throughout the process, Jason provided excellence customer service, was friendly, and took care to cover his feet so as not to track in mid (raining). When there was a hiccup, Jason and Ruben his manager went above and beyond to ensure a positive customer experience. Way to go, Jason!

David K.

05/09/2023 12:00:00 SA

I needed a second opinion on my HVAC system that had been installed improperly. Alex came out and did an outstanding, thorough job of checking every inch of my system to tell me why a brand new system installed by another unreliable company was failing. I watched him every step of the way and he explained everything clearly. He also went on top of the roof (pretty scary up there) and checked out my two systems and explained why it was having issues. All done at a very reasonable price!

I would not hesitate to call them again. Waiting on their bid to fix the issues, but thoroughly happy with Alex's full analysis.

Amy C.

8/23/2021

We scheduled an appointment with NexGen to clean our ducts and replace our air filter. Omar M. was knowledgeable, helpful and very easy to work with. He gave us an estimate and was also able to do the work the same day which we very much appreciated. He really impressed us and left us with a great impression of NexGen overall. Great job and thank you Omar. We will be working with NexGen whenever we have an HVAC need.

Shan M.

05/08/2021 12:00:00 SA

Joel was a huge help, quick and friendly customer service. Was able to explain everything throughout the process.

Joe Krista M.

04/06/2022 12:00:00 SA

I can't say enough about Tommy the Technician and Jesse the project Manager. First off both Gentleman have excellent customer service and wonderful communication. We had an emergency pipe leak and Tommy was on call that day and what a blessing it was. I will be recommending Nexgen to all my friends & Family. I will let people know in conversation that if they ever need any plumbing done that they need to ask for Tommy. Thank you Nexgen for having such great guys in your team.

Jackie S.

2/27/2023

Spoke with Bill today. He has addressed the issue to my satisfaction. Thank you Nexgen

Genefrey G.

8/15/2020

Execellent staff and service they always make their job excellent. They make sure that you are always satisfy on their job. Reasonable prize.

Charles K.

1/16/2019

My wife and I were not happy with the service we received from this company. Jeff came to our house, barely inspected the heating system, and didn't communicate with the first technician that came to our house for the initial diagnosis. All we did was try to sell his products with no thorough explanation. On the day of the project, the team arrived and stated they couldn't even start the project because the furnace couldn't be removed without releasing hazardous asbestos in our house. Jeff told us to disregard the asbestos upsell when we signed paperwork and said just the furnace could be removed. Now in order to replace the ducts and get rid of aesbestos we would have to pay an additional couple thousand dollars. Our intention was to not go through insurance to save us the headache but we would have paid thousands of dollars out of pocket with Nexgen. Basically complete false information and he charged our credit card when the project was deemed dead.

In addition, I had already left for work and assumed everything would be put back in place, but the team didn't put back furniture properly after canceling the project, and the bookshelf almost fell on top of my wife because they didn't re-drill the anchor back into the wall. Complete disaster.

Update: the owner reached out to us personally and truly wanted to make things right. They offered complimentary services in the future. We appreciated the kind gesture and sincere apology even if we went with another company. They fired Jeff (who actually claimed he was the owner of the company haha). It wasn't the first complaint about him. I'm glad Nexgen took the right steps and happy they tried to make things right with us.

Ren C.

08/01/2023 12:00:00 SA

David De La Rosa did a great job! Gave us 3 different options recommended what was the best one and did not pressure us to make a decision right I will definitely be calling David again! Thank you!!!

sanjay a.

8/26/2019

I can't thank enough to Charlie at Nexgen for providing excellent consultation for new add on to my house. I waited to write this review to see the service after the sales. Charlie had been phenomenal! He helped me with his contacts on many other projects. Not to mention, i bought two units over an year ago, and they are running flawless since that time. I highly recommend Charlie for all your Air-conditioning needs!

Shan N.

4/26/2020

Thursday evening we had our first real hot night of the 2020 year and our AC was just not able to cool our home. I had a 4am epiphany that I would have to call for repair during a very busy time of year for them.

I called as soon as they opened Friday morning and connected with a very helpful young lady. She offered me a Wednesday appointment for an annual service. I worried my family would likely disown one another in the heat and quarantine if we had to wait. I gently inquired if anything was available sooner given the machine's inability to perform. After checking with a few folks she was able to get me an appointment the following day. Woohoo!

An hour before my scheduled appointment, I received a personal call that the tech was running an hour late. Thirty minutes before the scheduled arrival Randy, our technician, called to advise he was on his way. He was polite, efficient and wearing the appropriate protection given the current situation.

Turns our my 3yo AC unit had a pinhole leak and was completely out of coolant. An expensive repair! Randy didn't have enough coolant supply in his truck but coordinated with co-workers in the area to get what he needed to fish the job the same day. After 5 hours of work in the brutal heat the he was done. He was smiling and respectful when he arrived and still smiling and respectful when he left.

While I cannot speak to their rates (as I did not get another estimate), I was honestly impressed with their efforts
1. to resolve my problem quickly
2. manage my expectations really well through frequent and informative communication
3. resourcefulness in fitting me in and completing the job
4. truly great customer service from start to finish

I easily recommend Nextgen and will definitely use them again in the future.

Paresh M.

07/08/2019 12:00:00 SA

Used Nexgen to replace a condensate pump on a ductless unit. Bryan came out and discussed the issue with me even though I had already met with another tech a couple days earlier. He just wanted to make sure the correct issue was being addressed and that there wasn't another (possibly cheaper) way to solve the problem. While he was working, it turned out he needed an extra part that wasn't available anywhere locally. While other people would have left the job half-finished and come back another day, he drove to LA from HB and back in the middle of the day to get the part so he could get it done. He took my number and called me about 30 minutes before he got back so I was able to run a couple errands while he was gone instead of sitting around waiting for him. He was respectful of my home and my time throughout the day. Great guy and I would use Nexgen again.

Q L.

01/05/2022 12:00:00 SA

The kitchen sink kept backing up for a few days and none of my DIY fixes worked so I called NexGen to come fix the issue. Lary diagnosed the problem right away as a clogged mainline. He got it back up and running and everything has been flowing smoothly ever since.

Susan N.

6/13/2021

NexGen has won our complete loyalty! We had a terrific experience buying a new AC & Heater in our Orange County house. Then we moved to Murietta and called NexGen to evaluate the HVAC at the new home. The technician, Paul Z. was fantastic! After showing up ON TIME, he located and diagnosed problems we didn't know about and assured us that we didn't need certain services that we expected to need. He kindly explained everything and was professional, pleasant, thoughtful and the prices were VERY fair! Paul returned to make the repairs. He worked hard and was happy to go the extra mile. 5 Stars for sure!

D W.

10/24/2022

We had a sprinkler head leak and called NexGen at 10 am on a Saturday. They were able to send someone out 4 hours later which was great. Tyler and Clemente came out. They were professional, explained everything clearly and most important, they fixed the problem. Tyler and Clemente are total pros.

Rick L.

6/18/2018

Over-all, a great experience with NexGen. Appointments were easy to make; did everything through yelp's chat interface. The technician was here on time, he was professional and knowledgeable. He took the time to teach me about my system and the basics of maintenance. The technician was able to diagnose the problem within about 30 minutes. Repair pricing was reasonable.
I recommend them.

William W.

9/30/2020

Had problems with one of our heaters during the winter. Had other venders look at they could not fixit. they recommended replacement. Nexgen came out trouble shot it. Found that it was warranty and replaced the valve. Great service and saved me thousands.

Karen T.

3/18/2021

Just had a maintenance check done on my heating and air conditioning units with Carlos Acevedo. Absolutely great customer service. Carlos went over everything with me from start to finish. Very friendly and personable, couldn't ask for better tech to come to the house during these crazy times right now.

Steven M.

1/21/2021

Continued visits and the company called for me to take down the review and make it more fair. This is fair, 25 visits and no resolution. We are getting our own 3rd party to inspect.
Note the comment from the owner. Who is Mike? Mike is not the homeowner.
We have reported to Yelp these comments and harassment by the company to take down the review. As Yelp subscribers know, how a business responds to these First amendment rights comment is how they treat their customers. It is very true in this case. We are not trying to get money, just to resolve the issue that started in August when they replaced the ducts.
Be aware that if you try to leave this type of honest review, they will then try to give you a refund only if the review is taken down. We have this in writing and reported this behavior to Yelp.
I also checked with the owner, and he never said he is happy with the service at all. He has written a four page letter to them about how unhappy he is.

Debbie J.

10/04/2016 12:00:00 SA

Wonderful customer service by Juan and Pedro. The crew was very knowledgeable and informative. They made sure that we were satisfied with the service. Also, they made sure that the area was cleaned after they completed the work. I would highly recommend NexGen to my friends and relatives. They didn't mind us asking any questions. Afterwards, they did a walk through to explain and answer any questions.

Ceyda K.

8/21/2020

We have our AC and furnace installed by NexGen two years ago. They did a clean and quick job. They included everything in their service, such as permits and asbestos removal. We also use NexGen for the tuning of our equipment periodically.

And recently, after an inspection of our house, Joel Chavarri came over to check our furnace and gave us a clear report on it. He explained everything clearly and was done in no time.

Very professional company. Definitely would recommend it.

Brandon S.

11/02/2022 12:00:00 SA

I want to thank Kevin and Rudy, for making my experience with NexGen excellent!

Kevin: I had drainage issues with the storm drain throughout my property. Kevin came by to provide an estimate for replacing my drainage, but actively looked for ways to save money and convinced me that replacing pipes was only needed as a last resort. He quoted me for hydro jetting, and secured me an appointment only a few days later.

Rudy: Rudy was the technician that actually came onsite to do the drainage. It was a huge job for one person, but Rudy stuck through it with me until the job was done right, and took the time to show me how it was progressing and explain things along the way. He truly cared about doing right by the customer and did a fantastic job!

Rudy was being hurried along by dispatch to get to another job, and I want to thank Kevin and Rudy both for ensuring that the job was done right.

Dispatch - next time, 1) send the right number of people for the job - this was a 2 man job and you expected one guy to do it and another job in the same day and 2) plan your jobs with greater care please, based on the size of the job. It's not fair to the customer or your technicians if you hurry them along when the job is not yet complete; it shows a lack of respect and care for the customer.

Peter F.

4/30/2020

If I could leave zero stars I would. I had a Louis Reveles (project manager) come to my property and after doing a walk through he was pretty knowledgeable on their product took pictures of all my existing equipment and provided me with a outrageous quote, mind you I'v had several quotes prior to his. My residence is under 1200 sqft his quote came out to 19k!!! So after telling me let me get a hold of my supervisor to see what kind of (discount) he could get me he gets his supervisor on the line tells him i have the customer here with me i went to high school with him he was alot bigger then me then but we are pretty much the same size now so its all good whatever that meant i do not know we didn't go to school with each other mind you maybe that was code word for them to give a certain price ‍ anyway he came back with 1,500 off his 19k price and they were going to throw in free insulation since it was a promotion that they had.

Later that afternoon I get a call from Louis I told him I appreciate your time but you were actually the most expensive quote that I had recieved,after asking me well what was the best price / equipment I was given he tells me well send me the estimate that u recieved and I will speak to my boss about matching the price. So I tell him u mean to tell me u are willing to drop 7k on your price after starting at 19k dropping to 17k and finally wanting to get the job done for 10k. Bottom line is this gentleman tried to take full advantage of me and if I wouldn't have known any better I would have probably fell for it and paid 7 to 9k more then I needed to. PLEASE do your homework b4 choosing who to go with I would not recommend this company to any of my family or friends after the service I received from them..What really bothers me is that they have these commercials all the time about their company stating they don't take advantage of anyone and give great prices.

Darren W.

08/02/2022 12:00:00 SA

Just had someone come out to give me a quite on a new AC (new condenser and coil). The guy, Christopher, was very nice. The review has nothing to do with him, more so to do with the INSANE pricing. I don't know how they stay in business with this model. Literally, their quote was $5,000 MORE than a few other bids I received. Its not like their product is that more superior either. Crazy.

Su Z.

5/21/2020

The technician did not even go on top of the roof to inspect the A/C condensing unit. He said he had some machine that could look at it overhead. He looked at the furnace and immediately tried to tell me I need to replace everything. He also looked young. He didn't get down to much specifics.
I was much more impressed with Duane from Connected Heating and Air. He told me the furnace looked like it had already been replaced. He actually went on the roof to take a look at the A/C unit. He was much more reasonable, comparing his quote to even a 3rd HVAC company. He seemed like he had more integrity than the other 2 companies.

Margie D.

8/27/2021

You need to ask and request for Roger Cuadra as your comfort technician. He's friendly and will treat you with respect. He's the only reason why I will be a returning customer with this company.

Dean B.

2/13/2023

Highly Recommend ! Needed someone to come out and service my Heating and AC units . Called Nexgen and they had someone out the very next day . Daniel and Brandon showed up on time and explained to me what was wrong with my unit and what it would take to rectify the problem. Don't hesitate to call Nexgen if you are having Heating and or AC issues.

Sandra G.

08/08/2020 12:00:00 SA

Called for a AC tune up and the technician that came was Eddie. He was on time, polite, courteous and explained everything he was doing on our maintenance check. I am glad we found NexGen. Eddie is very knowledgeable and did his job magnificent, you will no regret getting your AC tuned up by him. Call them for your next service you will not regret it they are the best.

Cindy R.

8/13/2020

Our air conditioning went out over the weekend and we had to resort to fans for cooling the house. Fortunately the temperatures were in the 80's. We called Nexgen on Monday and Jeff Larson had someone come out that day to give us a quote. We decided to replace both the air and heater, which were both over 20 years old. Nexgen was able to do the job the very next day! They all wore masks and put down tarps to protect my carpet (they cared more about it than I did!). They were very professional and definitely knew what they were doing. Now my house is nice and cool for the 100 degree weather we are going to have this week! Thanks Jeff Larson and Nexgen, we will absolutely recommend you to our friends!

Rob W.

04/12/2019 12:00:00 SA

Jeff and the NexGen team are awesome!! We highly recommend their service and made the entire process simple from start to finish. The project consisted of removing the existing 30 year heating system and replacing it with a new dual HVAC which included new ducting and Insulation. I would not walk but run to Nexgen for all of your HVAC issues.

Ricardo Djrick A.

05/11/2020 12:00:00 SA

Our A/C stopped working during the few weeks of heat. I was in need of my ac to blow cold air. Unfortunately it was only blowing air. I did my own research and starting looking around for a company to help with this issue. I came across some business that could help, one came out and told me they did not do repairs on that ac unit. I was pretty upset just because it was hot as it is and I had uploaded pics to the yelp page. I then contacted Nexgen and they quoted me with a good price. I also told them about my previous encounter, they told me not to worry about because if they could not service it they would not charge me the initial service quote. Matt came to my house, very professional, and friendly. He asked me a few questions and started working on the problem. He diagnosed the problem very quickly. I only need a refill on my cooling. He was very knowledgeable on what he was doing and answer all my questions. I would definitely call back and ask personally for Matt for my next a/c fix! Thank you Nextgen/ Matt!

Veronica B.

12/18/2018

Roger Cuarda came in and resolved our heating issues... spent the last hour to insure that it is working and didn't take off till we were completely satisfied. My sister has cancer so the home being cold was unacceptable.... Roger took time to explain how to take care of the system and offered possible maintenance packages available to cover the year.

Lee F.

2/20/2020

My nest could not be installed because of a old a/c unit. Roger did an excellent job of updating everything. Thank you again Roger C.

Ted M.

07/02/2018 12:00:00 SA

We called to get our air conditioning unit replaced and was quoted a great price. We worked with Charlie, who worked with us and explained the process and mentioned that they could come in the next day to perform the replacement. We had the unit installed and the installers did an amazing job with the installation. I could not be happier with the unit and the service of the installers.

We are now ready for the summer heat.

Elva R.

7/27/2021

Concern pertains to ductless mini split AC not turning on at all, or staying on after managing to power on the units. Technician Andres Navarrete was timely and courteous. He made the effort to attempt duplication of noted concerns, and even called a senior tech for possible troubleshooting strategies. While he was unable to duplicate the concerns, he did validate the concerns based on the video I took demonstrating the issue. He did state to call back if the issue re-occurs.

ARM D.

3/24/2021

After my last Yelp post, I was immediately contacted by representatives of NexGen. The representative wanted to help correct what went wrong. After a long phone conversation, I decided to give it another try and scheduled an appointment for a technician visit.

The technician arrived exactly on time and began working on our furnace unit. This technician knew what he was doing and immediately pinpointed the problem without hesitation. The technician replaced the blower unit as well as adjusted some of the settings within the furnace. Since the machine was running during the entire process, there was no noise emitting from the system.

I purposely shut off the system which allowed the system to sit idle overnight. In the morning, I switched the heater back on and noticed a slight metal rubbing sound during startup. It wasn't as bad as before, but you can still hear it. At this point, I'm over it and will live with the minor sound.

I did confirm with the representative that the 5-inch filter replacements will be covered for all future maintenance visits (as long as I participate in their membership program). Word of advice (in regards to the membership program), just make sure you iron out all the details with the technician as well as NexGen's front office prior to agreeing to participate. Therefore, you'll avoid what I had to go through.

The reason for switching to 5 stars?... Like I'd mentioned many times before, this company's customer service is outstanding. Their customer service should be the gold standard for other companies. I appreciate their professionalism, politeness, always on time, cleanliness, and of course the fact that they are willing to make things right. For that, they deserve 5 stars in my book.

Sudhir S.

05/04/2020 12:00:00 SA

Eddie from NexGen showed up as scheduled for my HVAC system tune up. He was professional, thorough and provided honest evaluation of the system and his recommendation. We definitely recommend NexGen for their prompt and professional services.

Pam S.

11/27/2020

Called the day after Thanksgiving to have my furnace looked at because it wasn't running. They were able to schedule me an appointment the same day, and the service man Justin showed up early after he called to confirm that it was OK. Justin was very pleasant and informative and was a pleasure working with. As he proceeded to check out my furnace he advised me that he could replace the blower but due to another problem showing its presence he said that he would rather not as it was a safety issue. I totally understood where he was coming from and did not feel I was getting the run around. I then asked him approximately how much it would be to replace the furnace and he said he was not sure but let me get somebody out here to go over everything with you.

Justin then proceeded to call to have a representative come out and discuss equipment and options. David showed up and Justin came back as well. David was very professional and worked with me. My furnace, AC and water heater were quite old so I purchased the entire package at a very reasonable price I can handle. I am beyond happy and very pleased with the service received from both Justin and David... both these men are quite an asset to Nexgen Air! Thank you Gentlemen.

Lizette V.

05/06/2020 12:00:00 SA

We had an issue with our AC not shooting enough air into 1 Room. Steve Arias was here on time...was safe while checking our system. He quickly discovered what our issue was. Quick, efficient and safe. Those are important things for my family under these circumstances today with COVID. Thank you Nexgen for running a safe quick and efficient business. Your company is definitely essential. From my first point of contact until your service agent arrived it was smooth and I was even reminded about my appointment. Once again..thank you so much!

The Vasquez Family

Frank V.

8/23/2019

Super fast service and quality work. My 40-gallon water heater was leaking from the bottom and I knew it was probably time to replace it. NexGen quoted me with the best price. So I decided to move forward and I can proudly say i was impressed with the amazing customer service. From the call center to the technicians. Top notch service! Technicians came to my house, they were very polite and professional. They explained what needed to be done (i.e., replace my water heater, code issues, replace dry wall & affected wood). He was patient in answering all my questions. Most of all, the price was extremely competitive. I'm fully satisfied with the service and will be recommending NEXGEN to friends & family.

Thank you, NEXGEN.

Jason L.

3/18/2019

On 02/03/19 I had an appointment for regular maintenance of my HVAC unit. The condenser outside my home was not able to be serviced due to the rain but the furnace was otherwise in supposed fine shape.

Fast forward to 03/17/19 when I try to turn on the air conditioning and the condenser refuses to turn on. I called another HVAC contractor who came and told me that the wire from my furnace to my condenser had BEEN CUT. I was skeptical at first but when I actually saw that there was literally a wire that had been cut I immediately remembered how this might have happened. There has literally been one person who has touched my unit so either the wire cut itself or whoever last maintained my HVAC unit cut the wire on purpose.

The contractor that repaired my wiring told me very explicitly that there is never a reason to cut any wires going in or out of the furnace for regular maintenance and that it was absolutely on purpose. This behavior is disgusting.

The owner gave me a call and told me that he would refund the price of the maintenance and figure out what actually occurred that caused the wire to no longer connect the furnace and condenser.

Sean S.

2/22/2021

If i could give them 10 stars i would. The quality of their work is AMAZING!!!! The customer service is AMAZING!!! It all started when my A/C stopped working about two hours before my wife's 40th birthday party. We had 50 people coming to our house and it was hot! I called Nexgen praying for a miracle...Thats exactly what I got. They had technicians at my house within the hour and the system up and running before the first guest arrived. I new it was time to stop putting bandaids on my A/C system and finally get a new one installed. I am sure glad I did. My grandfather once told me In life you never get more than you pay for, you usually get less. The best you can hope for is to just get your money's worth I can truly say Nexgen consistently exceeds all expectations! . The guys did a great job laying down drop cloths and making sure everything was spotless when they were done. The price was extremely fair for the incredible work they did. I couldn't believe i was able to buy equipment actually has lifetime warranties! I have happily referred them to two different friends who got new heating and air conditioning systems installed by them and they were both just as blown away as i was. Thank you Ismael and team!!!

Rebecca V.

8/19/2021

On 6/25/21 we experienced SCE power surge & lost AC no air. I contacted NexGen & Morgan Valencia/Tech determined AC wires had been damaged
and required replacement. He was extremely friendly and provided me with great options for AC replacement and contacted Marcus Williams/Service Manager who also provided me with great exceptional service. Since at this point I had no AC for 4 weeks waiting on SCE to complete major repairs to faulty equipment; and dealing with my home owners insurance to cover the cost of AC; Marcus worked diligently to keep the business. My insurance could only cover x amount and we wanted the Seer 16 the more expensive & more efficient AC and it also comes with life time warranty and not the Seer 14 CA standard unit. Marcus went above & beyond to win our business and matched the price of our insurance. We were excited for Service Manager to take the time like Marcus did to express how important we were to him as new customers. He also recommended purchasing Furnace together with AC for more efficiency units running side by side to improve our energy in the home. He offered additional discounts for it. In spite of our insurance only covering the cost of AC we choose to purchase the Furnace on our own.

Marcus recommended PACE funding which as a homeowner we qualified for additional home improvements. He put me in contact with Lizbet Quiroz, Sales Operations Manager/Pace Funding dba: HomeRun Financing. She was amazing and assisted us with the financing for home improvements. Once we were approved, she redirected me back to Marcus to assist us further with the Furnace. Marcus being the amazing Service Manager that he is recommended us to also replace our water heater since it was dated.
Again, Marcus reached out to the Plumbing Dept and they granted us
a discounted price since we had purchased the AC, Furnace and now
the Water Heater.

I know this is pretty lengthy of a review however; was definitely needed.
If you're looking to replace, or repair your AC, Furnace or Water Heater
NexGen is the place for you. I highly recommend them! ! The entire team
are all professional hardworking individuals. We are so happily blessed with the professional service we were provided. Within a weeks time frame, we
were comfortable in our home with our new items: AC, Furnace & Water Heater. We couldn't be more happier and satisfied customers with NexGen. I 'd like to take a special moment to thank the following as EXCEPTIONAL EXCELLENT service workers with TEN STARS:

Morgan Valencia -NexGen Tech
Marcus Williams - NexGen Service Manager
Jose Alonzo - NexGen AC/Heater Service Tech
Alan Ramirez - NexGen AC/Heater Service Tech
Christian Perez - NexGen Water Heater Service Tech
Javier Leon - NexGen Water Heater Service Tech

Thanks a mil$

John & Becky Villalpando

Robert O.

7/18/2022

Jair came from NexGen plumbing to assist me with my water heater. He was helpful and honest with me about the maintenance and service. I appreciate people like Jair when assisting people like me who aren't too knowledgeable on plumbing. I will use NexGen again when I need something done because of that experience

Vince B.

12/31/2020

I am a first time homeowner and I was having an issue with my heat pump system / furnace so I called nexgen based on their reviews. Art came to my house with mask, gloves and shoe covering ready to go. He was very courteous and knowledgeable. He was very thorough and went the extra mile with his inspection of my heat pump system. He explained everything to me in detail how my system work. I am very thankful for that, now I understand how it works. He gave me different options and got me a great price. It's a win win win for everyone. Thanks Art!!!

Susan F.

01/04/2017 12:00:00 SA

I am so pleased to have found NextGenAir. I called New Year's Eve and Jeff was so accommodating to come out to my home to assess my heaters. He was so informative with which avenues to take that would be the most cost effective for me. I was so impressed with the level of care and professionalism that I decided to purchase two Trane heaters , upgrade the filters and replace all of my thermostats to the top of line Honeywell brand at the same time.
Juan and his crew arrived first thing Monday and demoed the job. They returned the following day and worked tirelessly to complete the job efficiently and neatly!
I now have fresh air and tempered heating throughout my home. The thermostats are beautiful and have wifi capability! I am looking forward to having warm cozy times in my beautiful home...

Cheryl S.

11/30/2020

I was delighted with Zach. I explained what I wanted and did not need in a new hot water heater, he listened to me and offered me a more than fair price. I was quoted other prices anywhere from 2 to 3 times more than Zach was able to give me for the exact same service. I appreciated that he understood that I was on a tight budget (as most of us are right now)
I would highly recommend this company to anyone. Not necessarily because of a very good price but because Zach listened to me and understood my needs. Nexgen has my complete trust!

Cheryl smith

Thai L.

7/24/2019

I don't often write reviews on Yelp, but when I do, it's because someone has gone above and beyond my expectations. Our AC went out late last night and thought it was going to take an Act of God to get someone out to my house to repair it. It's the start of another heatwave, and everyone's going to be busy. I didn't want to go to bed not having put some kind of effort into contact someone.

I filled out a form on Nexgen's website through their booking page. I requested the next available appointment and crossed my fingers. I get an email first thing in the morning from Elizabeth requesting more information, and our appointment was confirmed. I let Elizabeth know that I wouldn't be home, and they'd have to contact my wife with ETA. I can't even tell you how many people would have continued to call me instead of contacting the person I requested. They notified my wife as requested.

James Joyce, (the dispatched tech) came to my house on time. James met my wife, and she went through the problems we experienced and gave him all we could to get him started. He quickly diagnosed the problem and took the time to explain why the AC wasn't working. He was patient with me as we talked over the phone and discussed different scenarios and options. I asked a ton of questions, and he was game to answer them to the best of his abilities. He was comfortable staying within his realm of knowledge, and didn't give me an answer I wanted to hear, but gave me what he knew would be truthful. The AC got fixed within 1 hour of arrival, and I received follow messages to make sure I was satisfied with Jame's service.

Overall, I can only say good things about our experience with Nexgen. You can tell the culture is coming from the top down. I want to say thank you to James and Elizabeth for getting this taken care of my family and me.

Charles K.

11/01/2019 12:00:00 SA

Our AC unit went out at our business suddenly. Called Nexgen and James came out within 2 hours. After thoroughly explaining the options, we decided to replace the unit as the current unit was over 20 years old. Gave a very fair price along with completing the job the next day (Super important for a business that depends on keeping the customers comfortable). Very thankful for James and Nexgen. Would recommend to anyone that needs HVAC service/repair. Glad to have a HVAC company that is reliable and trustworthy.

Darlene S.

11/25/2019

We are very pleased; excellent service and very professional; great staff. We recommend NexGen to anyone that needs Air Conditioning/Heating. Thanks again, Steve Silvas

Allan R.

06/11/2021 12:00:00 SA

Nex Gen came out and estimated my property. By far this is the best and most superior AC company. I went with them for my new AC and I am loving it. They did everything as promised and I am a extremely happy customer. The project took 3 days and the installers Jose, Mario and Devin worked continuously on this huge project. If u don't use nexGen for ur AC and Plumbing needs ur gonna make a mistake

Leslie R.

7/15/2021

David was great! He listened to our needs and probable issues and then explained everything that he was going to do quite thoroughly. He then educated and showed us each time he came across something that might be a problem with our air conditioners/ furnaces. We will use him and the company again. Highly recommend!

Ryan O.

12/29/2020

We'd bought our house 2 years ago, and it needed lots of HVAC work. We'd initially gone with another company to install new AC and replace some ducting. Needless to say, THAT company is out of business and was bought by NexGen. NexGen offered to come out and do a free inspection and maintenance and to review some issues we'd had with the previous installation.

They quickly pointed out all of the deficiencies in the previous install (which were exactly the issues we as the homeowners had identified), and offered up actual solutions to get our system to work optimally. And I say this not to say that they work to oversell new customers, but that they genuinely want to make life-long clients, and as such, offer exactly what is needed.

Now, for those who know, HVAC work is not cheap. And corrective work comes with a price tag. They gave, what we've come to realize is, a fair quote, and did the work in line with that price. There were no surprises and no last minute gouges. They were very fast, extremely thorough and delivered everything they said they would.

I would highly recommend NexGen for any and all HVAC needs.

J S.

5/22/2018

Had a new central air and ac put in my home. Well of course as luck would have it, weather has been great, so haven't had a chance to use it. Edgar, pesto m Roger arrived on time and were professional. Cleaned up, and I was very happy. Prices are real, got a trane ac installed w a nest thermostat. Bring on summer!

Creative D.

11/10/2022 12:00:00 SA

These are salesmen not technicians. They were so disgustingly salesy, complimenting my shoes and my home just to tear apart my HVAC and say I need a new one. I wanted a simple tuneup. I told them to put it back together and leave and it turns out they didn't turn my heat/gas back on. I had to pay someone else to fix that!

Anne H.

9/25/2019

I called at 07:30 am to make an appt. and Anthony Velasquez was here at 0910 am. Wow!
Anthony was a very nice young man, very patient and very knowledgeable and knew his stuff. He had the washer between the floor and the toilet fixed in a very short time. I actually enjoyed talking to him while we waited a few minutes to see if tightening some of the bolts was the solution to stopping an additional small leak. This company is Google Guaranteed so that's why I selected it and I'm glad I did. I will certainly recommend them to any one who asks.

Kira I.

06/09/2021 12:00:00 SA

A belated review -- NexGen replaced my HVAC and furnace late last year, they were not the cheapest option but they told me everything up front, all details, permits, etc which I had to pull teeth from the other companies I was considering. I was impressed with how quickly they got the job done and they have a great 12 month interest free financing program. Jeff Larson was my salesman and a pleasure to work with -- even when there were a few issues the day of install, he took care of them and provided great customer service. NexGen just reached out to schedule my first free check up (you get 2 in the first year) and the two men who came out were also very professional and easy to work with. I am glad I went with this company for such an important purchase.

Susan S.

8/27/2022

We contacted Nex Gen late Wednesday night, they responded within minutes and came out on Thursday to go over the details of getting a new tankless water heater and a whole house conditioner. We decided we did want the tankless water heater and conditioner and we completed all the paperwork and consult in about an hour and was scheduled to install everything the next day on Friday. The installation went well and they did and awesome job, All the installers, lead Andres, Sadrac, Victor and Gustavo were courteous, kind and hard workers. Everything went smoothly and would definitely recommend. Thank you Nex Gen!

Keri R.

12/01/2020 12:00:00 SA

Came to the rescue!! I was having trouble with the company that installed heater.
George came out found the problem in no time. He was very helpful when working with the warranty from Creative Air
Sally was very helpful and pleasant on the phone wish I had gone with them in the first place

Sam M.

11/16/2019

They were fast and easy to set up an appointment. Chris came out on time and took care of everything we wanted to get done. Fast and easy. He gave us options for future changes and quotes on the spot. He also got us a plumber in the same day to help us with a sink issue. Thanks!

Leslie S.

6/19/2023

Michael A. saving the day. With his problem solving skills he found the problem and fix it !! Only calling NexGen from here on out.

Larry H.

12/06/2018 12:00:00 SA

Would not recommend this company at all ! They came out this past August to replace our coil and condenser for $ 8k. They were supposed to check the entire unit for any problems as we asked and give us the best recommendation, the Techs that day reported all was good and everything was working fine with the entire system. When we went to run our heat portion this month it wouldn't work. They sent out a Tech to check it. He was very rude and unprofessional, and said they should have done an inspection before the install with recommending to replace the furnace and several items. But apparently he couldn't give us a quote but would have the office schedule someone else to come out. So they just sent out a Project Manager who tells me first thing he's only been doing this two years. How do you become an PM with only two years experience ? He looks over the system and says he'll send a quote the next day. Next day never received anything. When I tried calling the office I was hung up on. A Manager finally called me on his cell and said there phones weren't working and he was in a meeting and couldn't talk. Maybe at charging people $8k they could afford new phones. When I finally spoke with someone they told me we can send someone out to look at your system. HA ! Yes cause that's been working so far. DONT WAST YOUR TIME WITH THESE GUYS !

Richard D.

07/09/2019 12:00:00 SA

Just had central air and heat installed in my house a few days ago. I couldn't be more happier with it. I want to thank Jorge G. The project manager who came to my home and gave me an estimate. He was so professional and courteous. Jorge made me and my wife feel so comfortable on explaining everything. He was understanding and thoughtful with questions we had. He delivered on everthing he said from price to exceptional service. Also want to Thank his crew who came out and installed my HVAC system. Walter, Marco, and Guillermo. They were the best! Clean, courteous, professional and punctual. Will highly recommend Nexgen to family and friends. Thank you again.

Rhys D.

05/06/2018 12:00:00 SA

Called for a quote on a new air conditioning unit and was offered a discount for a same day decision. Price was much less than two other quotes and received excellent service.
As with any agreement, make sure everything offered in the pitch is in writing & you hold the installers accountable to the contract. After the install was done, I had to remind them that I was offered a new thermostat and they immediately corrected it. But would not have been done had I not said anything or not checked. Other than that, everything else was great.
I highly recommend NexGen for anyone needing heating or AC work.

Jacqueline J.

09/01/2022 12:00:00 SA

My 3rd time using NexGen however, first time for plumbing. As usual quick response and reasonable price quote. Very happy with the work.

Sean S.

03/03/2022 12:00:00 SA

Nexgen is worth a call. They did follow up with their own products and I appreciate it

M S.

09/04/2018 12:00:00 SA

Left a message with a REAL person Sunday night. Got a call back Monday morning. Office staff was super nice. Same day service. Technician was super nice. Explained everything. I don't feel like I was pressured at all. AC is working great!

Clifford M.

01/06/2023 12:00:00 SA

We have had great service from them each time, for both HVAC & Plumbing, at reasonable charges.

Steven L.

10/28/2022

I give five stars to Anthony but not to Teshawn and another tech. Mini split a/c was not providing heat after Teshawn replaced circuit boards during a the heatwave in August. Now that it got cold at night we tried the heater and only blowing cold air. After 3 techs and two different companies telling me it was a Freon and sensor issue Anthony figured out the problem in one visit. First tech Teshawn put wires in backwards on circuit board which caused the whole stressful problem. Didn't double check his work and inexperienced. Big shout out of thanks to Anthony again for driving down from Ventura !!!!

Matthieu R.

6/13/2023

I just needed a dishwasher line replaced and Connor came by and gave me an excellent quote. Service was completed within minutes. Excellent service.

Vicki K.

05/12/2023 12:00:00 SA

I had a last minute need to have my HVAC system serviced. I called the office and the nice lady was able to fit me in the next day. Roger came to meet me at the house. He called 30 mins before to tell me he is on his way and had already arrived before I got there. He explained everything thoroughly before starting the work and was very professional. He tested the units and cleaned everything nicely just like how it was advertised. He took many photos and provided additional information on my water heater at no extra charge. I received the detailed report within the hour after the service. I also noticed that inside his truck was super organized and clean as well. Will definitely recommend Roger and NextGen to my colleague and friends.

Rusty R.

6/19/2022

Roger has excellent communication and great customer service! He explained everything so well to where i could understand the problems going on with my existing unit.

Cindy A.

5/23/2020

We called Nexgen for A/C and they sent Ryan to meet us, give us a quote and advice us on the best option for our house.
He did a great job explaining what works best for our house and all the steps necessary for us to be happy with the installation of Air Conditioning.
Would definitely use them again.

Scott M.

5/25/2017

Review update (May 27th): Ismael, Nexgen Air owner, texted and called back the next day to promise to make things right. I already requested Jose, the technician who came to diagnose the problem, to bring the dilemma to owner which he did not comply to do. An appointment was made for 2 days later and the crew showed up and took care of the problem very efficiently. They changed out the drain pan without any incident. I used the company base on previous reviews and my experience with them was good (the furnace works great).
In short, we all make mistakes and as long as we work together to mitigate further damage, I'm all for it. Ismael did the right thing, and beyond for being calm and very courteous about the whole situation. Not every day you'd run into someone like that. I updated the review here because it seems like the company is trying to do the best they can to rectify the situation and working with its clients to make sure they are happy and that's what counts. If the company continues to service fairly and efficient, it would go far and we, the clients, will continue to refer. Thanks for helping to fix the problem Ismael, you rock.
Scott.

May 25th, 2017
Please be extremely careful when dealing with this company. I had a furnace heater installed by them about six months ago (Nov of 2016). The old furnace worked fine before and then it didn't have any heat. It seems like the gas valve wasn't working and they talked me into swapping out for a newer system so I did. The heater works fine for the winter but the air conditioner now drips water all over the place in the basement. I called for an appointment which was set for 12-1pm, and Jose came by at 2pm. Jose started to make some assessment and found the problem with the drain pan. The crack (about 1-2 inches) which caused the leak is located less than 1 inch away from the drain pipe they install.
The new heater is larger than my old one so they had to do a lot of modification to have it fit into the basement and now they deny any responsibility of possibly damaging the pan drain. I understand that these pan can rust and leak, but the air conditioner worked like a charm and was dry before their work was done (thus I didn't have them replacing it although they did try to push for the combo deal). The drain pipe length covers less than 10% of the perimeter of the pan and what are the chances that it cracked there on its own (food for thought Jose, Nexgen).
I suggest the repair or replacement of the drain pan because the coil is fine and ac runs cold and the idea was rejected pretty fast because it takes a lot of work for little money. Jose then went outside and worked out a proposal with his boss and came back and asked for $900 for the repair. OUCH.

Holli R.

1/20/2019

Found NexGen on Yelp. Polite and responsive phone reception and easy to make an appointment. Serviceman Max was friendly and timely and thorough. He documented all work and explained everything clearly. I felt comfortable having him in our home and will definitely call again for future service. While I generally have a sales pitch when a contractor is in my home for extra work, he was honest about future expenses without pushing for extras that would be unnecessary for current operations. Great job.

Kaichi H.

5/15/2023

David Fogg is a super awesome ac technician! He came in help us check everything and make sure all the units and equipment working properly, telling us about daily maintenance tips which is very helpful for us new home owners. He's very polite! Highly recommend David Fogg for your ac service!

Wil T.

07/06/2016 12:00:00 SA

They were supposed to come to my house to replace a new AC and Furnace at 8am.
Before that I was promised to be sent an email specifying all the details and the price we agreed upon ( because I wanted to have it written not verbal agreement) , they never did.
At 10 am the sales guy left a message that they were busy and would show up at 2pm.
I was very upset , didn't even bother to return their call.
The work was supposed to take 7-8 hr, how could they have started at 2 pm and if they would have come at 2, that was the big question.
This is an unreliable company with a bad service.

Terrick E.

3/25/2023

I called on Saturday morning and David Delarosa was in my house in the afternoon. The problem was fixed quickly and efficiently. I also appreciate the fact that he wanted to make sure I understood the issue and also understood the solution. These guys are 5 stars with conviction!

Amira B.

2/15/2022

Service is great! Was having issues with our heater had someone at our place the next day Jesus was our tech and was great took his time and explained everything !

Shawn B.

11/12/2020 12:00:00 SA

These guys moved a mountain of an old commercial unit from behind our back building. They quoted fairly and changed this so fast. We will use them for all of our future needs. Fair, great guarantee, amazing employees, we are happy.

Something went wrong the first week and they were out the same day I called, fixed it (the mother board on the new unit had an issue and they reordered one and had it in three days installed). These things can happen and I didn't blame them.

Great customer service.

Scott M.

05/07/2019 12:00:00 SA

Very professional gave me a thorough inspection of A/C Heating unit. Loves the fact didn't bs me gave me a straight up answer on the business unit. Provided a detail Indebt estimate what needs to be done. George Ramirez was awesome and I greatly appreciate the professional service he provided. Thank you so much and when we love we will be having you come out and service our new A/C and heater at our house and business.

Diana B.

06/02/2023 12:00:00 SA

Felipe R. was outstanding! Extremely knowledgeable and helpful. We are very happy with his service, and friendly demeanor. We will definitely be repeat customers.

Donielle T.

1/13/2023

First time using NexGen. Technician Tanner was awesome!! He was very professional and knowledgeable. He definitely exceeded my expectations. I am very pleased with this company. Thank you NexGen I finally have heat!!!

Kathleen B.

12/19/2020

The furnace burner stopped lighting. The NexGen technicians said the rollout switch was bad and they would acquire and install a new one for $150. While waiting, my husband tested the 3 rollout switches in the furnace and all worked correctly. He then did extensive search online and determined all that was needed was to replace the batteries in the thermostat and re-sync it with the furnace--instant heat! The technicians had looked at the thermostat but either were unable or unwilling to correctly diagnose the problem.

Do want to give credit to the dispatchers who professionally handled our repeated calls.

Chris R.

5/15/2022

We had a great experience with NexGen HVAC, Randy was straight to the point, and very helpful. He did a thorough walk thru of the house and gave us options that suited our house best. He was friendly and accommodating and the reason why we went with nexgen. The crew did a great job with the installation. They were very informative and made sure everything was working perfectly. Thanks to Arturo and his Brother for walking me through the system and being so nice I would highly recommend Nexgen to friends and family who have HVAC and plumbing needs.

Phadestar B.

6/15/2020

EDDIE RIDGILL came through for a tuneup and systems check; dropped alot of knowledge, was cordial, concise, clean and quick; our system is running better than ever AND we have a clear vision of what it needs for maintenance as well as our options for upgrades. Thanks, NEXGEN! We would like to make MR. RIDGILL our exclusive Comfort Technician.

Ronald P.

09/03/2020 12:00:00 SA

Edward, the AC technician, showed up in full protective gear (face mask, hand gloves, shoe covering). He arrived earlier that the scheduled time which is really good. He is very amiable, courteous, and very knowledgeable of his craft. He was very thorough in explaining what steps he was doing. Highly recommendable, Thank you Edward for making my family's life comfortable with the AC working well again.

Farshad J.

12/11/2018 12:00:00 SA

The diagnosis price was fair l, the technician was polite and professional but i got to know they tried to rip me off. They told me the induced motor draft is broken and the replacement part costs $716 + labor cost. I found the part in Amazon for $94 and replace it myself.

After this review, the owner called me and he was very polite and apologized for the experience and made it up to me. He also promised to review their processes to ensure similar incidents would not happen again.

Daniel C.

2/21/2020

This was a while ago, but in the heat of last summer our AC would go out. Jeff and the tech came out and agreed to at least give it a temporary fix to try to get us through the heat with our newborn. We appreciated the effort patch up the issue for the time being without making us get a whole new system, which is what they recommended eventually. They couldn't guarantee that it would last a certain amount of time, but did what they could to get it up and running while we decided what to do about our system. Honest guys.

Greg R.

11/09/2018 12:00:00 SA

I used Nexgen to install Nest Doorbells on my home and my mother in law's house. From start to finish I would highly recommend these guys. Jeff was on time, friendly, and knowledgeable. He was respectful of our home and got everything up and running with no problems. These guys are legit.

Diana G.

09/07/2019 12:00:00 SA

OMG!!!! I give them an A+++ excellent and fast service. Great prices. Free estimate. I was doing my homework on getting a new central air system mine was 19 years old and only made my house feel humid. Thank God I found Nexgen!!! I cannot take the heat and I am taking chemo meds which cause me to experience terrible hot flashes. Their prices are reasonable and they take the time to cover your furniture from dust. Before the workers leave they clean everything. I am so happy I found Nexgen on my Alhambra Neighborhood page.
I highly recommend this company. Believe me you will not be disappointed.

Will H.

7/20/2019

We met with (and got quotes from) 3 companies and Jeff at NexGen was far and away the most knowledgeable and honest about what we needed to do, what we should do, and what we really didn't need to do. I felt like Jeff cared about our system / install as if it was his own home. We had an entire new system installed but maintained most of the existing ductwork. The install was professional and clean. There were 3 guys working on it to get it done as quick as possible and they were very respectful of our house. Lastly, I can't believe how much quieter this new system is compared to our old system, which used to wake me up every time the AC kicked back on.

Dean O.

8/15/2021

The outside condenser unit for our split central AC system had a bad fan motor which I was able to ghetto repair by just flicking the thing to get it going again when it stopped, but the compressor died this summer so it was time to replace. The system is likely original since our condo was built in 1977 so it had a good run I guess.

NexGen said the inside evaporator unit had to be replaced too and that was consistent with the last 3 companies we consulted so that meant the whole replacement was going to be pricey. Unfortunately our condo uses a ceiling evaporator unit and NexGen said they did not make those anymore and they aren't as efficient anyway so we had to get a installation of a vertical oriented one. The condo wasn't built for one of these so this unit is just sitting out there in the laundry room so RIP my floor space.

So we got quoted for a new outside condenser unit, new inside vertical oriented evaporator unit, new Nest smart thermostat and new vent registers which all added up to about $16,000. Daaaang. Again, last 3 companies quoted at least $10,000+ so within expectation.

They got all work done within 2 full 8 hour days. They cleaned after themselves and covered our furniture/floor which is much appreciated. Been running the system for a few days now and the air flow through the vents is much faster and colder now with the new system. Energy efficiency remains to be seen until we get our electric bill. :P

Amy N.

2/23/2021

We called this company from a referral and we could not be happier! Morgan came out to look at a leak we had coming from the attic and he not only found the leak but a very bad rodent situation. After a thorough inspection Morgan helped come up with a plan and they were extremely helpful on negotiating a fair price and basically holding my hand through the process. I cannot recommend Morgan and his team more! Very professional, did everything in a timely manner and I could not be happier and feel safer in my home! Thank You Nex Gen, Morgan and team for such an incredible experience in not so incredible circumstances!!!!

Natalie F.

07/05/2019 12:00:00 SA

Today I had an emergency with my only toilet in my home. I just had major surgery a week ago and was seeking plumber to come out today. It was 3 pm and started calling and seeking a plumber on yelp. Went through a few companies that couldn't come today for me until I called NexGen. The lady (Christina?)on the phone was great, honest, forthright and took account my serious situation. Got me an appointment at 5 and sent Jose Martinez. He was friendly and honest. Went through a few options keeping in mind my critical need with just having surgery for cancer. He gave tips and said what his professional recommendations were if they have to come back out. He laid everything out well and on top of it he was very relatable. To come so quick for a add on on a Friday late afternoon I experienced the best service. I definitely recommend them and will use them again. Make sure to ask if Jose Martinez is available. I have been in management for over 12 years , plus my husband is a technician in another profession and we know good customer service when we hear, see and feel our needs were met. Thank you Jose for representing your company so well. Thank you very much from the Franks Family.

J. F.

7/29/2019

NexGen Air is awesome!!! From sales, to installation, to customer service follow up, this company is top-notch! Our salesperson, Chris G, was wonderful to deal with and made sure that all work was done to our satisfaction. The owner, Ismael, had our backs and our best interest at heart, not wanting us to spend unnecessary money to cool our house efficiently, unless it was absolutely necessary. Ismael saved us money with his knowledge of airflow, and what a high-efficiency HVAC system could do for us without going to the expense of a dual-zone system. Our house has never had a/c that has worked so well!

Our a/c system passed both HERS testing and city building inspection with flying colors! NextGen Air did everything they promised and didn't stop until our main rooms in our house all cooled properly.

Special thanks to Juan and Daniel (job foreman) for installing and tweaking our system to cool our house to its maximum potential! Elena and Beatrice for their excellent communication and follow-up skills, always keeping us in the loop of what was happening with our installation and who was coming and when.

I would not hesitate to recommend this company for any a/c and heating repairs, system change outs or routine maintenance.

This company provided us with a very positive experience all ways around!!!

Zachary C.

10/11/2020 12:00:00 SA

Update: I was called by Bill who came through with the promise made before made. They really care about their customers.

Horrible customer service. I was told they would call me back within the next 4 hours. They called back the next day; and were not willing to give a rough estimate as they had promised the day prior.

Christina Z.

1/18/2021

Very satisfied, Eddie showed up on time and was very helpful and took his time in showing us multiple options for our a/c

Anthony M.

8/20/2018

So Ismael the owner contacted me after this whole mess and is working with me to make things right. He has decided to pay me back for the service call I paid from the other company and the entire $500 I paid in February for the compressor Savor that I did not need.
It's good to see that this company has an owner that stands up and takes care of the situation his people caused. I have a much better feeling about this company considering he took action and disciplined the tech that came to the house. Thanks Ismael for reacting so quickly and reaching out to me to discuss the situation and listen to the customer.

A P.

6/28/2022

It was a dark and stormy night, the winds were howling, the dogs were barking, and now our AC had decided to go to the great beyond! Ok, now that I have your attention, it wasn't stormy (come on, we live in CA), and there was no wind or dogs. But our AC did quit working.

After some tears (could have been sweat), I decided to search for an AC repair company. I've dealt with different companies before, and it's not easy to pick one hoping that they'll prove you wrong and just be good.
NexGen won the coin toss, and here are the reasons why I'm writing this review.

I made the call, and just as they advertise, someone reached out and said they could be there in 30 mins. A gentle knock on the front door revealed a towering young man named Anthony Zavala. He shook my hand, introduced himself, and I led the way to our unit. He did a quick check, and then said, I think I can fix this. I laughed a little thinking that the fix was going to be a pitch for a whole new system. But, Anthony quietly took the unit apart, discovered that it had been wired incorrectly, and that it needed a cleaning. Suddenly the unit roared to life and immediately went to work bringing sweet cool air to us and our cats. Anthony said that the motor was old, but that it looked like it would last a little longer...

Well, a couple of days later the AC went on strike and quit working, again. The cats sharpened their nails, and I quickly called Anthony back. Once again he showed up quickly, and this time triaged the motor. He said he really didn't want to have to put a new motor if he could help it. Now here is why NexGen will continue to get my business. Anthony actually took the time to teach me what he was doing, and he got the stubborn motor roaring again! It was what he said, that also makes Anthony and NexGen a great company. He said, family comes first, and shared his story of how he got to where he is now. He loves what he does, and he genuinely loves helping people.

Ok, this review is near the end, I swear! Cue a couple of days later, and once again our unit gave up. Once again, Anthony showed up with his calm and caring demeanor. This time he said it was most likely gone, and I offered to have a Viking send off. But he said those crazy words, I just want to see if I can get it to work again. I think he's part magician, because he actually got it to work! But I insisted on a new motor, or for him and his family to move in with us. Sadly, he chose to get a new motor and our AC is running like a brand new unit!

You see, Anthony and the company of NexGen proved to me that there are companies that do care about their clients, and not just up selling. He was humble, kind, and one of the hardest working technicians I've ever had the honor of dealing with. He listened, he tried, and didn't give up until he knew he had helped me with my problem.

So if you're wanting/needing AC repair, give NexGen a chance, ask for Anthony Zavala, and I guarantee you will not be disappointed. Thank you NexGen, and a special thank you to Anthony for being you!

Brett M.

12/14/2022

Hard to find an honest company with honest workers. Patrick from NexGen came out on time for our appointment.
He was polite and friendly. He was happy to answer all of our questions and concerns. He did his job fast and efficiently. I will definitely recommend Nexgen to any of my friends and contacts.
Thanks!

Marty H.

7/25/2019

I had an emergency leak in my air conditioning. Of course it was hot and of course I called Nexgen Air. They were here promptly and took care of my problem in a very professional and clean manner.

Brittany M.

11/02/2022 12:00:00 SA

Crazy how the owner has so many replies that he doesn't have people in his system and I've asked them multiple times over the last year to not contact me anymore yet here they are. Harassing me multiple times a month. What an embarrassing excuse for a company. You can keep asking yelp to remove my reviews because you're not a good company but I will keep posting them until you leave me alone

Candice G.

11/28/2018

Nexgen Air Conditioning is the way to go! I went to turn on my heater this morning and it set off all my smoke detectors. I called into Nexgen and they were the ONLY company to get me a same day appointment. They sent out their service tech Roger who showed up not only on time but early and was very professional. I would highly recommend Nexgen for all of your HVAC needs.

Vicki P.

01/03/2017 12:00:00 SA

I made an appointment for 2pm on Friday for Monday for them to diagnose the ac and heater combo for a condo I was in escrow in. I called at 2:10 and asked if the were coming. He said my appointment was between 2-330. They never gave me a time slot when I made it. I had people waiting so he assured me he would contact the techs and get them there faster and waive the fee. 3 guys from nexgen still ended up coming at 330 so I waited 1.5 hours. 2 of them told me the compressor was bad and needed to be repaired or changed. 1500$ low end to 2400 high. WE CALLED A SECOND COMPANY FOR A SECOND OPINION AND THEY CHARGED 300$, REFILLED THE COOLANT AND FIXED IT. DO NOT USE THIS COMPANY.

Michelle O.

12/12/2018 12:00:00 SA

My furnace of 23 years went out on a Sunday so I found NexGen online. I called and Christina was very nice and efficient with getting a hold of someone right away. Bryan was at my house within 15 minutes of calling the company for the first time. He was honest and gave good advice on my options to repair. I decided the best option would be to replace my furnace and a/c so he called Jeff out to discuss installing new equipment. Jeff was at my house promptly as well. Jeff took his time to make sure I was comfortable with my decisions with such an investment. He was very honest and thorough with pricing and what to expect.

The installers Juan and Joaquin were at my house the very next day and very prompt. They told me everything to expect and finished the furnace and a/c installs in a timely professional manner. Juan made sure I understood everything about my new install and they both left my house very clean. You could never tell there was work being done that day.

I am completely satisfied with everyone mentioned including Beatriz in accounting. All were very professional and courteous. I highly recommend this company and all of the employees that worked with me. I look forward to continuing business with everyone. Thank you!

Elliot L.

04/11/2021 12:00:00 SA

I got a free quote from NexGen Air, which I appreciated. However, they were unable to create the kind of HVAC system that I want. Namely, I want some kind of outside air intake for ventilation and improved air quality. Some people are not aware that as you breathe, your body exchanges oxygen for carbon dioxide (CO2). Over time, CO2 levels can build up in a room if there is not good ventilation. It is common for homes, especially on the East Coast, to use an ERV or HRV in order to ventilate the air in the home and improve IAQ (indoor air quality). No filter or purifier is able to improve CO2 levels because CO2 cannot be filtered out of the air.

The only way to lower CO2 is to use plants (which only absorb small amounts of CO2) or bring in outside air (often easier, and much more effective). Another benefit of bringing in outside air is that it enables your home to be slightly positively pressurized, which pushes air out of cracks around doors and windows. This is a good thing because air that enters through those small crevices is not filtered, but the air that comes in from an OSA (outside air vent) would be pulled through a quality air filter. This is often called make-up air and it is especially needed as there are also many exhausts that pull air out of your home, increasing the problems caused by air entering through crevices. Examples of where air gets pulled out of your home: the kitchen exhaust hood over the stove; the clothes dryer; the bathroom exhaust fans; etc. Balancing this out using make-up air is recommended by industry professionals and the Home Ventilating Institute (HVI).

You can use a CO2 sensor volume damper to ensure ventilation with outside air, which would then pass through a filter, typically in the attic. The air filter can be replaced a few times a year. It makes sense to target around 10% outside air for ventilation.

Even NexGenAir's own website agrees:

Air naturally enters a house via infiltration through building openings, joints, and cracks; open windows and doors (natural ventilation); and mechanical ventilation systems. An important aspect of ventilation systems is exchange rate; an HVAC system with a low air exchange rate can increase pollutant leveIs.

Install a ventilation system separately from forced air heating when remodeling

Mechanical ventilations systems, installed from the start, can consistently deliver outdoor air to maintain IAQ.

Unfortunately, NexGen is not able to install any kind of outside air ventilation system, whether a simple mechanical intake or something more advanced like an ERV/HRV. It's understandable since these systems are rare in the temperate climate of Southern California. Still, as more houses are built to be tighter (for energy efficiency reasons), ventilation will become an increasingly important issue. It is disappointing that NexGen does not have the expertise to set up any kind of home ventilation solution.

Kathy M.

12/08/2020 12:00:00 SA

I made an appointment for regular maintenance. Technician Carlos Acevedo came out, totally COVID compliant (masked, gloves, and shoe bootie covers). Super nice guy and knowledgeable. Noticing my pets he recommended the iWave air purifier to reduce allergens, pathogens, odors in the air. We agreed and scheduled it. We had a minor hiccup later that night. An alert appeared on the monitor indicating an issue. I called the next day to resolve but since it was Sunday, Carlos called and walked me through a temporary fix. The next day was Monday, he came out and handled the issue, as well as, the iWave installation. We are super happy with the overall experience. Definitely recommend.

Tammy L.

11/12/2018 12:00:00 SA

I would highly recommend Nexgen. I had a water leak at my water heater. I called into the office which was very helpful they put me at ease and Thomas G came out the same day and replaced the water heater the pricing was great and the service was better.

Humberto C.

9/28/2021

I recently got a Daikin mini split system installed with NexGen this included one ceiling cassette and two wall units. Going with NexGen was a huge mistake. The whole installation process which is yet to be completed after 3 months and 10+ visits has been frustrating and inconvenient!

The salesperson was Ashton. We told him from the very beginning the aesthetics were important and that we wanted a smart system that we can control with one thermostat. He promised that with the new Daikin mini split system we would be getting those features. That has not been the case. The thermostat does not function properly. It continuously overcools/heats past any set desired temperature. We are also not able to control the other wall units with the thermostat. We have gone back and forth with the office. They have sent techs to check on the units and we have only received conflicting information. It is clear that NexGen does not know how to use the Daikin system that they are selling and installing. We have even reached out to Daikin customer support and were told that what we were promised sounds like the VRV system but NexGen installed a regular minisplit system!!!

During the installation process NexGen damaged an asbestos pipe that ran from the attic to crawlspace in my home. I reached out to inform them and they agreed to send a subcontractor to remove the pipe. The subcontractor was completely unprofessional. He was careless and damaged the pipe even more by breaking it into smaller pieces and carried the asbestos pipe using no protection. I just recently found pieces of broken asbestos pipe in my crawlspace! This is ridiculous and hazardous on so many levels.

We agreed to go with NexGen and paid a premium expecting to have a smooth experience. What we have received is no where near!

Kenny M.

3/25/2021

I had a top Notch Experience at Nex Gen. They Pinpointed the issue right away. Claudia was a wonderful and immediate dispatcher, Chris and his Coworker ( I wish I remembered his name) sat with me for as long as I needed to understand pricing breaking things down to me in deep detail. It was Brandon who talked to me also about what I needed done then swiftly fixed and replaced what was needed with so much ease and precision my head was spinning. It sounded like a brand new Prius. They came in like a strong team and handled everything wonderfully.
10/10

P.S. I think the Chris' Coworker name starts with a L. But yeah he was dope too.

Jeanne O.

03/10/2020 12:00:00 SA

Had Jeff Kieffer out to bid on a/c heating replacement. Great sales manager since he never pressured or tried to sell more than I needed. His installation crew was great, on time, professional and went beyond the required installation. The changed the location of the outside unit in order to be more efficient. I am so pleased that I chose Nexgen

Fernando A.

09/12/2020 12:00:00 SA

I am really disappointed with Nexgen. I had seen the commercials on tv and looked up the reviews on yelp. They seemed like a legit company. But what I got was a complete homeowners nightmare.
I called them after I had a waste line blockage at my home. They sent a technician to check it out and from the beginning I should have just gone with another company. I tried telling them over the phone that the blockage was pretty far down the line because I had borrowed a 50ft snake and it did nothing. But he showed up with a 50ft snake anyways. Right away the price started jumping up from the $99 to $800 to $2,500 He told me that special equipment needed to be brought in and that a clean out needed to be installed. I agreed to installing a clean out since my house didn't have one but it just kept getting worse from there. The special jetting machine got stuck in the waste line under my garage and it took them a whole day of digging and breaking up the garage floor to get the tool back to which they made sure to charge me for breaking the concrete and all the patch work to fix the holes they made. At this point we were $29,000 into this plumbing nightmare only to find out that the blockage was because of a faulty sewer repair the city had done a while back. So now my back yard is destroyed my garage has two big holes and my waste line which is the old clay style is broken. My hand was forced to have them install a sewer liner since my waste line had been compromised. Now I know that the faulty city sewer repair is not their fault but I wish they would have been able to diagnose the situation better or get ahold of the city water department or at least listened to what I had told them about the distance of the blockage. But that is not the end of my issues with Nexgen. The crew that showed up asked to borrow some shovels and a ladder. I didnt have a problem letting the crew borrow the tools but I'm not sure why they didnt arrive prepared but again not a huge deal. What frustrated me was that at the end of the day they took my tools. Now I can understand working all day and being tired and just wanting to pack up and go home but It was an inconvenience trying to get those tools replaced. I was also recommended to replace the toilet flange in the master bathroom because of the age of my house and again I agreed to this repair to avoid headache in the future. Now I will give them the benefit of the doubt but somehow the flange didn't get replaced but they made sure to charge me for it. At this point I didn't trust this company anymore. I decided to get a second and third option from other plumbing companies. I paid even more money out of pocket to have them go threw all of Nexgen's repairs to make sure they did what they charged me. That's when they both told me that I was being over charged. They said that the repairs should be more around $18-19k. We tried to renegotiate the price with the company but they really didn't want to budge, we ended up settling at $25,500. But the very last straw was the guy they sent to do the concrete patch work. He decided it would be a good idea to ask my wife inappropriate questions and make inappropriate comments. He wanted to know what hours I worked and when I wouldn't be home. He also thought it would be a good idea to ask my wife if she would give him a back massage. My wife was so uncomfortable that she had to call a neighbor to stay with her till I got home from work. I wont lie I was very very upset and I threw him out of my house and I called the company right away to which I was told he would get a 3 day suspension. Not once did the owner ever reach out to me personally or apologize for his employees actions. I really tried to give this company a chance but at the end of the day It was the most horrible experience I've ever had and I don't want anyone to have to ever go threw what we went threw. That is why we decided to write a yelp review to which the owner decided to send me a nasty email which I will try to attach in the pictures.

Monica A.

09/03/2020 12:00:00 SA

We had our 1st service done today since got our AC installed and Roger Cuadra came out to do it. He was super friendly and helpful. Was able to provide me information on how to keep it in top shape and ensured we understood everything he went over. I would definitely recommend this company to anyone and highly recommend they ask for Roger. Great Customer service is a plus in our home. Thank you Roger!!!

Anonymous A.

5/22/2023

Michael A is awesome!
He came over to our house for a tune up and got it done at really quickly and did a good job. He is a very professional and has a great attitude as well. Only good recommendations for him! Thanks Michael :)

Albert E.

7/27/2019

Awesome work.. Tyler took care of my new air conditioner trouble shooting and got it going.
Thank you Tyler....

Debra T.

05/02/2016 12:00:00 SA

I just had a 5 ton A/C unit and heater installed. The company surpassed all my expectations as far as price goes and with the crew that came to my house and did the work. I would highly recommend this company and they stand behind their product, Trane, which is top of the line. The two guys that did the installation were polite, very knowledgeable, they put down floor coverings, and cleaned up everything when they were done. I couldn't be happier! I had a salesperson over on Saturday and installation on Monday, Raul and Cesar you guys rock!

Mary M.

9/23/2022

I placed an online repair request to 2 places because the handle on my toilet broke. NexGen was the one who called back - within an hour! I was only going to get a new toilet handle, but I liked Dylan's friendliness and knowledgeability, so I asked if he could take a look at my garbage disposal. This disposal had been broken for over a year. He was able to identify the issue and install a new one. That side of my sink is draining again -- and it has been awhile. I appreciate this company's hours and how quickly they responded to my handle repair request. It was initially a small job and I didn't expect anyone to pick it up so quickly. I had a great experience with NexGen and will definitely use them again.

Amit J.

08/08/2022 12:00:00 SA

I think NexGen is bunch of crooks. I will be making a complaint with Contractors Board and wherever else is possible so that they can't take advantage of innocent homeowners.

It all started back in February of 2022.

It all started with a simple project and I ended up making a contract with them for a full year as they are here just to sell. I paid for full year in advance also.

I became fool and was trapped in their marketing technique.

I received a bill next month from them again and also in a threating way that to make the payment or else, loose your entire sum for the contract that I paid.

I had to make few phone calls and few emails to get that resolved.

I was also told that they will come automatically during summer to change the filters as I paid for the same in the contract.

No one came and when I called them, they made it seem like, our techs don't know much and many customers complain about the same issue as I am doing, but per them - customers are supposed to make an appointment for the same. Well, I made an appointment for 10 to 11 am and then I received a message in the evening about 4 pm that he will be at my place in 30 minutes. I was not home at that time, so had to cancel the meeting and reschedule for another day.

The next appointment was made and the guy who came out to change my filters, don't know why, but he was not equipped with filters also with the right size to change and on top of that he spent more than an hour in attic and checking another AC out on the side of the house.

He promised me that someone or he himself will be out at my place in a day or two to take care of the filters.

He also tried to sell me 2 new A/cs worth more than $20,000.
Just WOWWWWW !!!

My A/C is not working again for which I paid them initially. My filters has not been changed.

I have called them several time to make the complaint and they do not take it seriously.

I am going to make a complaint with my credit card company also and dispute the charges as they are not taking care of the problems which they have been paid for.

Alex H.

04/10/2021 12:00:00 SA

I had NexGen do both a HVAC tune-up & water heater tune-up on the same day. Their customer service dept. helped schedule the same 1-hour window for both of them which was really nice.

Both the techs arrived separately and within the early part of the arrival window. Kevin V. (HVAC) & Andres S. (Plumbing) were both friendly, honest, and respectful. No pressure in any of the upsells and answered all my questions.

Both were safe (following COVID-19 guidelines) and knowledgeable about their respective crafts. Will definitely be using them in the future.

José M.

10/01/2020 12:00:00 SA

I am very impressed, a satisfied customer and I can't say enough about what a group of professionals they all are. The work was done in a timely manner, and the quality of the units is truly top notch that stand solidly next to any brand. The leader/owner Ismael sets the tone and is involved on how every move is to be executed, only taking into consideration what really matters, the client. The various price options make it affordable for any financial situation, and the company's emphasis on client-first makes it a FIRST-CLASS operation with the human factor always taken into consideration. We need more businesses run in this manner. Very blessed.
Thank you and continued success. JM.

Grace L.

4/29/2023

So, after years of sweating in the summer, I finally decided to get the AC fixed in my house. I was worried it would cost me a fortune. When the tehnician, Robbie, arrived, he listened to my concerns and took a careful look at the system. He went to explain things in great detail. He was able to detect the issues quickly and offered solutions that were reasonable. He was super friendly and efficient. I would highly recommend him and NexGen!

Max S.

08/11/2021 12:00:00 SA

NexGen HVAC and Plumbing has again delivered competitively priced quality service.

The plumbing technician Andres came and replaced a faulty pressure regulator/copper piping and a cracked section of 3 waste drainage piping. Yet again another knowledgeable and informative member of the NexGen team.

Gary C.

09/03/2021 12:00:00 SA

If you're looking for your air conditioning needs to be addressed, look no further than NEXGEN Air-Conditioning & Heating Company. They are the best of the best!

Prior to contacting NEXGEN, I received two quotes to replace my homes' 25 year-old air conditioner. I received a quote from Costco and the other from another major player. Even after Costco's rebate offerings, NEXTGEN offered a superior package at an extreamly favorable price.

I'd be remiss if I didn't call out Paul and Tim in the sales department for their outstanding customer service. Tim contacted me to set up an appointment to evaluate my project. My appointment was for 9am and he arrived promptly at 9am. He even texted me 30 minutes prior letting me know he was on his way.

Tim evaluated my needs and offered 3 proposals based and size and efficiency, all of which were reasonably priced. I know this because I had already received 3 proposals (each) from 2 other companies.

Tim is the consummate professional. There was no pressure and no up-selling. He simply provided all the information I needed to make an informed decision, and Tim's knowledge and customer service skills are first rate. In fact, I can't say enough about Tim skill-set.

NEXGEN had already been recommended to me by a close friend and this friend's neighbor. And, I can see why; they have numerous packages from which to choose and at all are reasonably priced.

After deciding to proceed with NEXGEN, I was offered same day installation, next day installation or whatever day, in the future, I preferred.

The install team arrived as scheduled (actually to the minute), they introduced themselves, and thoroughly prepped my floors prior to beginning the project. The installers, consisting of Carlos, Pablo and Enrique arrived in state- of-the-art NEXGEN company vans with clean uniforms, and with excellent customer service skills. They also treated my home as if it was their own.

My experience was the same as my friend's installation (last year) and my friend's neighbor's installation (3-4 years ago). It was a first-rate experience. NEXGEN prices and customer service exceeded my expectations, and their integrity is beyond reproach.

If you're looking for any air conditioning needs (or heating), look no further than NEXGEN.

Signed,

~ An Extremely Satisfied Customer

Gary U.

11/13/2022

we called to get a couple of toilet handles and one flapper, along with a couple of aerators replaced, and the service man showed up without any of the parts. My wife went to Home Depot to get the parts, and he spent a total of maybe 30 minutes to install the parts we purchased and still billed us $430. When I asked why we are paying so much isn't it just labor, he replied that it's a set fee and I said but the side fee cost more than it would to even buy a brand new toilet, and he didn't disagree. We were in a pinch and needed the service done so I appreciate the timeliness, but it felt like a total rip off, especially listening to the message while on hold from the owner saying the reason he created this business was to more fairly serve consumers and avoid ripping people off. I would never use these guys again.

Susan H.

8/25/2019

Incredible service!! Our A/C just stopped working on a Saturday and we were desperate to get it back on. I called a few other places and got answering machines or told we had to wait until Monday. I called Nexgen and a very nice woman answered right away. She was able to have someone out within an hour and even gave me a 15 minute window for arrival. A technician showed up on time, put on some shoe covers before entering our house and went right to work. It turned out to be an easy fix but he was very thorough.

We will definitely use these guys again if needed and I would highly recommend them.

Belen M.

2/22/2021

Today we had an experience with NexGen air we had two technician George G and Jervon they were both polite and professional always had their mask, gloves ,and shoe covers on. They present me with all my options and provided affordable pricing to complete my project.

Dave B.

07/01/2023 12:00:00 SA

I recently had the pleasure of working with NexGen Air Conditioning and German from Air Tech when they came to Garden Grove. German was both informative and professional throughout the entire process. He took the time to explain the details of the air conditioning system and provided valuable insights. The service provided by NexGen Air Conditioning was top-notch, and I highly recommend them for any air conditioning needs.

Spring W.

5/21/2022

They replaced and moved our old HVAC system efficiently. They quoted the job as a three day job and completed it in two days. They cleaned up and repaired dry wall. I highly recommend this company. The first person to come to our house was Carlos Acevedo. He was very professional and considerate. He knows his job very well and helped us make the decision to get a new HVAC system.

Steven C.

1/20/2021

Ripoff. My AC system needed to be recharged. They charged $484 for 4 lbs, which is high, but I could have lived with it. However, they said that because it was leaking, they had to install Easy Seal and charged an additional $382. Amazon has Easy Seal for $57. It took the technician an additional 3 minutes to install Easy Seal, and had he hooked it up inline while charging the system, it would not have taken any additional time. $382 to install a $57 product in less than 5 minutes is not reasonable. Will not use them again.

Greg S.

05/05/2022 12:00:00 SA

My AC went out a day before that crazy heatwave we had in March so I looked up HVAC companies on Yelp and found NexGen.

They had someone out to my condo within a day or two to diagnose the issue. The tech told me my condenser had almost no pressure in the coolant line so he said the unit was toast and I needed a new one because you can't use R22 coolant anymore. That's a lie. It's just expensive because it is being phased out and no longer imported. You CAN use it. It's just not a good solution if your HVAC system is leaking because you'll just have to do it again.

The tech calls his not a salesman guy to come over and help get me situated. They looked at my duct work too and came to the conclusion that it absolutely needs to be replaced and that it's the worst duct work they've ever seen. Dang. I just bought this condo 2 years ago so I am not aware of all the things wrong with it.

They ended up quoting me for a 2 ton unit which was 1 ton smaller than my existing unit and they quoted me for the duct work. This was around $22k. For a 2bd 1k sqft condo. Half our down payment on the condo for an AC system. The not a salesman who repeatedly said I am not a salesman about 3 times a minute while he was here kept pushing for me to agree on the price and accept the quote giving me the pressure sales of I'll take $1k off if you do this right now aka do it now before you get more quotes and find out it'll be over $10k less with almost anyone else.

I ended up talking to my neighbor who recommended a smaller but still well established HVAC company that she used with great success. They came out and quoted me literally less than half. Their quote was $9k and they said there is nothing wrong with your duct work I have no idea why NexGen would say there is anything wrong let alone say it's the worst they've seen.

Doing my best due diligence, I got a 3rd quote and the guy who came out told me your system is not low on coolant at all. It's well within the expected pressure. So did NexGen lie to get a sale? hmm. Well, he said he can fix the part in the condenser but it won't be cheap (about $2k) and that it's more worth just replacing at this point anyway. Cool, that makes sense.

Ended up going with the 2nd company and I asked the tech to confirm everything the last guy said. Yup, he said other guy was right. nothing wrong with your duct at all. I'd be confused why we were replacing it if it was on the work order and I can confirm that the condenser needs to be repaired. The coolant pressure is fine.

So while I thought the tech who came out for NexGen was a very nice person and very human, I feel like he BS'd me about what my issues were in order to setup the not a salesman to come in for the hard close.

Do yourself a HUGE favor. If you call NexGen, make sure to call at least 2 other companies to verify you're getting a good price but also that you're getting work done that's actually necessary and call smaller companies too. NexGen lied (that or is incompetent? Which is worse when you're spending thousands upon thousands of dollars?).

The smaller companies work just as hard and are just as well equipped to take care of you. These guys use the fact that you can't just check the going prices of HVAC systems for as leverage to squeeze every dollar from you. I am very happy that I didn't give into the pressure and sign a 2nd mortgage to NexGen for a new HVAC system. I walked away said and done paying $8500 instead of the nearly $22k NexGen was trying to talk me into. Not only was NexGen about 3 times the price, they were also quoting me for a system that is too small for my condo according to the other two HVAC companies I spoke to, and they were trying to talk me into new duct work when mine is perfectly fine.

Alison A.

3/25/2019

Max serviced our double ac & furnace units today. He was professional, courteous and knowledgable and gave me some great information to know about our annual maintenance. I would absolutely hire them again for future service!

Luke E.

4/22/2023

Couldn't be happier with the service! Connor and Kevin did a fantastic job and clearly communicated everything they found. I recommend them for anyone that needs a reliable plumber who knows what they are doing. Thanks guys!

Alberto G.

5/24/2023

Needed yearly service, Casey was on time he flushed the water heather and installed earthquake bracket to support the unit. He was very friendly and professional, highly recommended.

Leticia O.

1/28/2021

Joel Chavarri was knowledgeable, professional.
I was very satisfied with work and pricing.
Thank you NEXGEN!

Ricky Q.

8/31/2018

Really appreciate the customer service at Nexgen. From scheduling the appointment, to interacting with the technician, and making payment, everything was great. It's so surprising to me that in the a/c business it's hard to find a company that will actually answer the phone/return calls. Nexgen was perfect. They were able to get someone out the same day 3 hours after I called!

The diagnostic fee is applied to the service if you decide to move forward with the repairs. Our technician, Jose, was able to explain what was wrong very clearly and told us exactly what needed to be done to fix it and how much it would cost. Excellent experience!

Only critique I would give is to try to be a little cleaner as we had some dirt left in our bathroom and the shower had some gunk from the pipe that needed be drained. Other than that, I would definitely use them again!

Janelle G.

3/18/2021

I just wanted to pass on a special thank you to your company and your technician Brandon. He came to my house for a service call. He was very polite and professional. Brandon inspected our furnace and advised of our options. We we're happy on how he conducted his business. I'm very satisfied with the work that was done and his services.

AC C.

12/19/2018

Hired them to come inspect and repair a furnace that wasn't producing heat. The tech, John, was courteous and professional. He diagnosed the issue and had it fixed and producing heat very quickly. Moreover he was very honest and transparent - he explained there were simply a few wires that the builder didn't hook up and it took him a few minutes. We simply paid the cost of the service call. Thank you!

Ken S.

8/16/2023

First thing was an immediate response to my internet request!! I like it when a service company sees the urgency in my problem!! Art and Ryan showed up the next day!! Early too!! Thanks guys!! I will call Nex gen every time from now on!!

Blake D.

5/19/2018

My husband and I were considering an air conditioning purchase. While researching, we noticed the high ratings for NexGen Air through yelp. We made an appointment to speak NexGen Air and our sales consultant was Charlie Scott. Charlie was not only prompt with our scheduled appointment, but was professional, personable and technically astute with the products. Charlie was able to understand our concerns and was able to present sensible and affordable options to help us decide on this major purchase.
Charlie was able to answer all questions about the products and installation process. He was also able to complete the final transaction in an easy and expeditious manner. We felt that were in good hands. What we appreciated most is that Charlie shared with us his company values and his customer service represented them well. We are excited to provide this review through Yelp about the excellent customer service we received.
We are now looking forward to the hot days of summer and being cooled off by the NexGen Air products. Thank you so much Charlie Scott! To all future customers: ASK for CHARLIE SCOTT!

Sabina W.

12/15/2018

I really like this company!! Everyone from the sales people to the installers are friendly, on time and so helpful.
My experience has been 5-star
Jose V. did a great job.

Mike M.

07/05/2023 12:00:00 SA

Adrian came out today and serviced our air conditioner and heater and changed our air filter and hosed off fan outside and checked the whole system for any problems he was courteous and clean and efficient Thank you Adrian

Rafa V.

11/30/2021

I highly recommend Nexgen, Rigo was really courteous and honest and finished the work in no time. He even went out of his way and pointed out some issues the old plumbing had.
Now I fill comfortable going back to Nexgen for any plumbing or AC job needed.

Stephanie J.

6/30/2023

Larry Acuna was amazing!! He was respectful and helpful in identifying a leaky pipe and went above and beyond to identify a leaky pipe via camera when i thought it was just a clogged drain. Amazing and saved me tons of $$ because it could have gotten soo much worse if this was not identified! Thanks again Larry!!

Robert S.

02/02/2018 12:00:00 SA

Being the giant idiot that I am, I got a little too excited about install my new Ecobee thermostats that I forgot to turn off the power. Upon disconnecting my wires, I accidentally touched the Rc and C wires, causing a short. I knew it was a OH S4!% moment when a giant spark startled me. I started flipping breakers, cussing at myself, and re-installing the wires. Despite the difficulty of trying to see the numbers on my phone behind a stream of tears, I ended up getting a hold of Shawn (or Sean?). I explained my situation and he was like, brah. Just hit up Autozone and pick up a new fuse. Pop that back in and it should work again.

I did as I was told and Viola! My thermostats came to life!

Unlike other contractors that were quoting me $75+ just to do a diagnostic on my system, Nexgen was able to throw me a bone and help a complete moron out. Will contact them very soon for HVAC maintenance and repair!

Highly recommend!

Alfonso N.

7/19/2023

I can't say enough about NexGen. The service and personal attention that they gave my family is something not that common anymore. I work as a professional customer service manager and in my 20 years of experience in the field, I can 100% say that it was an absolute pleasure working with NexGen. A huge shout out to Jason our field tech and Rolando Banuelos, the office Manager who went above and beyond in accommodating our budget and got the deal done! The personal attention Rolando gave us was awesome. The effort that Jason gave us to get us initially financed was impressive and much appreciated. I HIGHLY recommend NexGen for all your AC needs and I promise you- you won't get any gimmecks or hidden fees with them. They are truly a professional bunch. Thank you very much NexGen... especially Jason and Rolando, NexGen is lucky to have dedicated employees like you guys!

Esmeralda C.

11/23/2020

I had so many questions and concerns on my AC unit until l made the call to Nexgen. The Rep Jorge G. Came out to my home and answered all my questions. Very knowledgeable and with great a attitude while he was providing me with the information l needed. I will certainly refer Nexgen Air Conditioning & Heating to my Friends & Family.

Brandi L.

6/24/2019

NexGen was awesome! Our AC went out during the hottest week we've had so far (of course) and they were quick to respond and very affordable. We ended up getting a complete new system and were explained every detail, every step of the way! Jeff Larson was great and explained all of our options - very trustworthy and honest. Our installers, Raul and Jessie were polite, included us in the install process and answered all of our questions. And after they were done cleaned up everything completely! I highly recommend NexGen and plan to tell all of my friends and neighbors!

John S.

06/05/2023 12:00:00 SA

We decided to give NexGen HVAC a try as it was time for our annual A/C tune up.
We purchased this system new 13 years ago from a NexGen competitor and it has never been so completely tuned up as it was today with Morgan.
We are highly impressed with this young man; his knowledge and skills were
very impressive.
We've used a lot of A/C companies over the years but I think we finally found the company we've been searching for.
We are very pleased with NexGen and Morgan and would recommend both.

Rachel V.

7/14/2022

We had our Air Condition installed by NexGen 7 years ago. We have never had any problems although we decided to get it serviced with the $88.00. The gentleman by the name of Michael Gonzalez was our service representative. I want to say he was professional from the time he walked into our home till he exited. He explained every test he was going to do and let me take pictures (for my husband) of all the work that should probably be taken care of soon. Of course we all know nothing lasts forever and maintenance is always needed on appliances. He gave me several estimates in writing and was not pushy on having me schedule the work. I appreciate his honesty and professionalism.

Cori A.

08/04/2022 12:00:00 SA

Too often I've used smaller companies thinking I would save some money. Whatever I thought I was saving IS NOT worth the hassle. You know when you're working with a contractor and you think, If they would just do X or Y, customers would be so much happier! Nexgen does X and Y And Z. I'm big on customer service, having formerly worked in th field, I'm big on not feeling I've been taken advantage of. These guys got everything RIGHT. Best of all, they showed up when they said they would. I will never work with another plumber again!

Jeremy W.

7/20/2018

First time I've had my air condition unit and overall system checked. Jeff Larson from Nexgen came out, arrived right on time and walked me through the entire system in the house. He answered every question I had (too many) and explained the system in more detail that I feel I never would have received from another company/person. Jeff went above and beyond to make sure my fiancé and myself understood what was going on and why the AC Unit was doing what it was doing. Much appreciated!

I'd recommend the company to anyone looking for a check-up of their ac system. Hopefully you can request Jeff. Thankful they have someone like him at Nextgen. Thanks!

Peter H.

6/27/2023

Larry Acuna was awesome in taking care of my problem.

Jeff K.

6/16/2021

Art was out on time, friendly, and knowledgeable. This was my first experience with Nexgen and I will definitely be using them again!

First Name L.

08/04/2022 12:00:00 SA

Highly recommending Aaron! Professional, efficient and prompt in time. Service was done on 08/01 in 91730 for unclogging our walk-in shower and tub drain. Also flushing our tankless water heater. Hopefully we dont have to call again for any unexpected issue. But if we need service, definitely sticking with NexGen's Aaron.

Asu J.

06/01/2021 12:00:00 SA

They Sent a technician out who was really good - he fixed our issues very quickly

Donna D.

10/10/2018 12:00:00 SA

These guys were the best! Thanks to Jeff Larson who got us introduced to the NEXGEN group and an especial thanks to Ulises, Edgar, Damon Jesus, Walter and Roger for the best work we could have hoped for. Good work!!!

Art I.

9/19/2018

Nexgen is a great company. We have been contemplating installing air conditioning and upgrading our heater for quite some time. Jeff from NexGen is a true professional and his service was greatly appreciated. Jeff came out to our home four times to make sure we were taken care of during the process. Jeff gave us a quote that met our budget, took the time to correctly scope out our requirements which included building a custom heater stand that will work with my future workbench and took the time to patiently educate us on the current air conditioning tech. The install went smoothly, the lines were run cleanly, which meant a lot to me, and the Trane equipment is operating great. I will be doing business with NextGen again and I recommend them. Thanks again Jeff!

Kris K.

1/28/2021

Simply put, unbelievable level of service from Roger, he is extremely knowledgeable and personable. He was very professional and attentive to covid precautions in my home. It's been a pleasure to work with him and if your calling NexGen for repairs ask for Roger!

Jimmy B.

7/21/2020

Our technician Joel really went above and beyond to fix our A/C unit, he discovered the unit was bone dry and the condensation line was clogged which would've created very expensive damage in the future. The price is fair and the service was excellent. I would highly recommend Nexgen Air to everyone, our friends and family will be using these guys exclusively from now on.

Bob C.

7/13/2019

My air conditioner went down. James came out the same day and quickly diagnosed the issue. He is the ultimate professional!!! Up and running and the price was very reasonable!! I highly recommend Nextgen and especially James.

Trent H.

01/06/2019 12:00:00 SA

My (very old) package unit went on the fritz - of course during a super cold week in LA. Bryan came out as soon as possible to take a look at my issue - which I initially thought was my Nest thermostat as it'd been acting up and some internet research to fix the problem yielded some troubling suggestions - and gave the news of a potentially bad controller board after inspecting it; as well as the age of the unit for my home.

Which was - for a lack of a better term - old. Like, installed when I was still in high school old. (And I'm 41)

After some discussion, it seemed the better course of action - due to the age of my unit - was to consider a new one. He contacted another technician, Jorge (who arrived super quickly), to come take a look as well and discuss further options.

After getting a great deal of information from both of them, I decided a new unit was indeed the right way to go. Jorge explained my options, the differences between them and how they would affect the overall heating/cooling of my home AND the effects on my power and gas bills. This made the decision super easy to make.

After choosing the right path; my next concern was ... Oh god, how long am I going to have to drag around my space heater? Why is it 40-freakin-degrees in LA?

Turns out - not long at all. I was able to arrange the removal of my old unit and installation of the new one for the very next day.

I could not be happier with the friendliness, professionalism and tremendous help from both Bryan and Jorge. And my pups absolutely loved them both. As the owner of a couple big dogs, having folks come in the house for work is always a challenge but I didn't even have to sweat it. That alone goes a long way for me.

The installers arrived early for the appointment the next morning and got right to it. There was concern about the crane blocking traffic on my street - a rather busy one - but it being early on a Sunday, it wasn't a problem and they got the old unit out and the new one in in no time.

And not too long after that - glorious heat and all issues with my Nest thermostat completely gone. Didn't even have to alter any wiring to the Nest base. Everything just worked.

Overall, the professionalism, friendliness and - honestly - mind-blowing speed that all got done; totally top-notch. As a first-time homeowner, things like this were totally new to me and Nexgen took care of literally everything. I can't imagine better or faster service or cooler (no pun intended) technicians and installers.

Thanks a ton, guys!

Amy M.

09/07/2018 12:00:00 SA

Received a standard tune up and subsequent house-call by their technician- Jeff Larson. From the time I booked my appt to the friendly follow-up and customer service- I would definitely recommend Nexgen. As a non-handy lady, I rely very heavily on honesty and education with home repair and Jeff provided both. I will use and recommend Nexgen for all my air conditioning and heating needs!

Anthony Z.

04/12/2021 12:00:00 SA

Roger from Nexgen was our technician and figured out our issue with our A/C not turning on right away (an unplugged wire) and didn't even charge us for the simple fix. Luckily he was there to do a tune up and a cleaning of our system which was in desperate need. He was very respectful, professional, and informative and we were really impressed. Looking forward to our next check in 6 months.

Sam R.

11/21/2017

I called a local competitor first from a referral I got called One Way and they didn't call me back
Not only did Nexgen call me right back to schedule a same day appointment they were out in one hour!
Great guy named Collyn did the tune up and changed the filter right away. I will ALWAYS call Nexgen for my HVAC needs!! Btw, One Way called me back 3 days later..... Nexgen is the real deal!!
Fast, Fair and Friendly. Feel free to use that!!!

James N.

10/24/2020

Nexgen did an excellent job replacing my air conditioning unit and I just had my first service follow-up with Ruben and Andres. They followed all covid-19 protocol, we're very professional and did an incredible job inspecting/servicing my a/c and furnace, flushing my hot water heater and documenting in great detail their service and recommendations.

Chris J.

1/25/2022

Be wary of the hard sell for services you likely don't need.

I had a commercial service plan with NexGen for our AC and Heater that is less than 5 years old. We had a crew out for regular maintenance on Thurs Jan 2022. The service technician was prompt and very nice, plenty of communication of their arrival and a detailed report of their job.

The service technician said my heater exchange pipes were cracked and unsafe to use, that they would likely be leaking carbon monoxide. He said he would have his manager, I think his name was Mario, out to get a second opinion and give me options. He said if the manager confirmed his diagnosis they would shut off our heater for safety concerns...Great!

Mario arrived 30min - 1 hour later. I requested to look at the cracks myself to see what they were talking about. Mario showed me the cracks and said our heating system definitely needed to be replaced and that the heat exchange pipes were cracked. I asked him to show me the cracks and said they just appear to be scratches on the pipes, not cracked. The manager then started to give me a long winded explanation of why I couldn't see the cracks, but that they were there and when the heater is running the pipes will expand and leak CO2. He said our machine, although new, looked like 30 years old and was one on the bad end of the spectrum of machines he has seen for it's age.

I asked the manager why during the last two routine service visits no one said anything about this if it was so bad. He said their techs do not normally check the heater, only in the winter time. Although the original service tech showed him that the two previous technicians took photos of the heat exchange and did not make any notes.

The manager said he would recommend a full replacement of the heat exchange system for the small sum of $14K, but wait!, the manager's discount because I was such a loyal customer was $11K. What a deal right! I said I would need to get a second opinion. After the manager left, the original technician provided me some alternative options for less than 10% of the cost of the new system.

I called another company I have used for another property to come out for a second opinion. He confirmed what I suspected, that the so called cracks were just scratches on the pipes when they are manufactured and that there was nothing wrong with my system. He said he would be shocked to see a system this young have problems and that even if I did, it would likely be under warranty from the manufacturer.

If you hire NexGen, expect a hard sell for anything and everything on you system. Do yourself a favor and go somewhere else.

Sasan M.

09/03/2018 12:00:00 SA

I had scheduled for a system diagnostic as my AC was not conditioning the air but just blowing the hot air. I thought either the compressor is out or the refrigerant R22 is leaked and need to be recharged. The AC technician, Mr. John Hanks showed up. He was very knowledgeable and answered all my questions with patience. He performed the diagnostic procedure and I am very happy with his service. Thumbs up John! Thank you so much for your work.

Susan T.

5/14/2019

Six months ago we had Nexgen install a replacement AC system for our small commercial building and a new AC system for a house we purchased. We are still raving about the professionalism, work quality and great attitudes of all employees! If only all businesses were as well-run as Nexgen!

OUR OFFICE SYSTEM: Our old 20+ year rooftop monster decided to give up its last cold breath during the horrid 2018 heat wave. We suffered through the summer until we could have both the office and house done. It isn't easy finding a single company licensed to handle both types of installations, but happily I found Nexgen! Having both done at the same time AND during their nonpeak period (October) resulted in better discounts. I was told that during the slow months they are more motivated to offer deals because they have a large crew of employees that they want to keep working. I respected that!

Nexgen removed the old dilapidated ducts from throughout the office, ran new better quality ducts, brought a crane to remove our old rooftop system, installed a new 4-ton unit and equipped our offices with thermostats set up in zones and controllable over the internet! Everything was accomplished with minimal disruption, precision coordination and respectful workers. It was amazing to watch everything happen like clockwork, especially on crane day! We didn't get much work done that day because we were excitedly taking pictures from the building across the street! We haven't needed to use the new system every day during the winter and spring months, but it's worked every time we've turned it on. Bring it on, Summer!

HOUSE SYSTEM: Nexgen installed a Daikin mini-split system with three indoor wall units and one outdoor condenser. At our request, they removed the existing ugly gas heater from a garage loft. They ran the hoses from inside to outside, using conduits along the exterior walls. At my request (during negotiations), they even painted the conduits for me as I didn't want a black or silver conduit running down the sides of the building. They mounted the condenser higher than ground level so that it wouldn't get damaged if there was heavy rain/water flow. They ran all the electrical cables in conduits from one side of the house to the other, and the workmanship was so professional and perfect!

Both the office building and house systems were completed in ONE WEEK total!

Many thanks to Nexgen and their awesome staff: LOUIS (?), who came out to diagnose our office system, gave us his recommendations and called in his project manager Mario to assist; MARIO, who helped us figure out what we needed and kept on top of every step of both installations to ensure that we were happy; GUSTAVO, who led his small crew of 3 and consulted with us whenever necessary; ISAIAS, who was politely friendly and seemed up to every task; and quiet PEDRO, who blew us away with his electrical knowledge and skill! I don't know the name of the drywall repair/paint guy who came in because I never saw him. One day the wall and ceiling were cut open, and the next day it had healed perfectly!

Thanks, Nexgen, you guys are the best!

Vineet U.

7/19/2023

Called the Number provided by the Manager.. and it's not in Service. Sorry.. But this is really disappointing

Miguel R.

02/12/2021 12:00:00 SA

Nexgen is simply an amazing company! I am a landlord and I have a tenant with a mini-split system that was installed by a different company. The system seems to not work properly soon after they installed it. I called that company and they had to tech come out and try to diagnose the issue. They could not find out why the system was not working. After a while, this other company stop returning my calls. My next call was to NexGan and within an hour a technician was on his way. Eddie, one of Nexgen's all-star technicians, came by, and went through the entire system, and found multiple issues that the first company missed. The hard work Eddie put into my system was really impressive, he made me feel like he really cared about me and my tenants and our air conditioner. I would highly recommend Nexgen to anyone looking for a quality service experience and the nest trained technicians. Go Nexgen! I am a customer for life! Thanks again, Eddie.

Hana C.

11/03/2021 12:00:00 SA

Josh and Ryan C. responded to my service appointment. I seldom write reviews but in this case, very pleased with the service experience these 2 professionals provided.

Promptness/Accountability - called me to confirm and advise of arrival 30 minutes prior - well done

Demonstrated knowledge - walked me through the issues of my aging furnace with clarity and terms understood by a 'non-techie in home AC'

Solving my issue - offered professional grade advise and a satisfying solution

Pleased that my systems installed by Comfort Advisors and prior contractor now in good hands - Nexgen has done well by me as a customer.

Nadia B.

4/25/2020

Last night my air conditioner wouldn't turn on. I called Nexgen at 5 pm on Friday night. They were so responsive that they sent a technician out to my home this morning Saturday at 8am. A gentleman by the name of Steve arrived, fully masked with gloves and was able to fix my unit within 10 minutes. Now I have air conditioning in this 100 degree weather. Nexgen has replaced air conditioning units at my parents house, in our rental property, and at our current home and have always done a superb job. They always exceed my expectations. If you are on the fence about choosing Nexgen for heating or air I hope you read my review and give them a call. You won't regret it.

Amy A.

7/18/2020

I have conflicting thoughts about my recent experience with Nexgen and am hesitant to rate them just yet. I'll give them 4 stars for now and here is why:

It was taking a long time to cool our small home, and I knew the unit was over 15 years old. The first technician who came to check out my HVAC was friendly and thorough. Although he did not pressure me into purchasing a new unit, I ended up doing so and probably spent a little more than I should have done to replace everything. I chose a package which included a HEPA filter as well as other features. The technician scheduled me for installation the following Monday, and I took the day off from work.

I was told it would be a one-day process, but the project ended up taking three full days, not ideal when you have to take time off. Nevertheless I was patient because I knew there was a lot involved in this replacement. The installers were all very nice just like the first technician. They covered everything and made sure to clean the areas.

By the end of the third day, I discovered that the installation did not include the HEPA filter in my contract. At this point, I was wondering if I was getting ripped off because I had to pull the contract myself to review with the company. They told me it could not be installed due to a conflict with a beam, but eventually they substituted with a UV unit. That seemed fine though I can't believe I had to catch the problem myself. When you're dropping over $14K, you want to make sure that you're being cared for.

Later that evening, we turned the on the AC and discovered a terrible clicking sound coming from the compressor as the lights dimmed on and off. I had to call them and arrange for another technician to come out to examine the problem. The person assigned to the job called in sick, so my window went from 8AM to 2PM. Once Roger arrived, he too was very nice and fixed the issue in a few hours with some help from the company over the phone.

Overall the people demonstrate good customer service in their tone and demeanor, but I still wonder if this was the best company to choose. Time will tell.

One recommendation: do not finance through Nexgen. The interest rates are terrible, and if you can't pay within 12 months, you end up paying a lot of interest. Get your own financing.

It's been one week since this process began. Let's see how it goes from here.

Mary H.

12/08/2020 12:00:00 SA

Nexgen Air is the best! They installed our new AC unit and recently unclogged our drains in backyard do to Palm Tree roots. They were prompt to return my call and were on time. They also clean up after they are done, no mess left on floor. Pricing is definitely better than many other businesses I called. You won't be disappointed if you use their services.

Susan W.

06/01/2022 12:00:00 SA

Highly recommend these guys for heating & air conditioning needs. Arnold and Victor arrived right on time, explained all the things they were going to do to inspect our a/c and went to work. Arnold came back up and showed us pictures on his iPad all the dirt & pine needles that had accumulated since last year when we had them do repair work on the a/c which we were so happy with. He and Victor cleaned it out & he once again showed us on his iPad. The vents & wires looked like new. He was very knowledgeable & kind. He explained service we need to look into and why but never hard-sold us one bit. It was more of education on maintenance of the whole system in order to keep it running to it's best capacity for as long as possible. We were kept aware of each thing he did and every part on his iPad. I can't rave enough about Arnold. I hope you get him when you call for service.

joaquin g.

7/26/2019

Super hot and our AC wasn't working. We called Nexgen and George came out the next day on time. He was great and gave us a very detailed explanation of our options. I have called around and received similar analysis that unit was not worth fixing. George comp'd the repair visit and hopefully Nexgen will give me a best competitive price on replacing the unit as really liked how it was all handled by them. Thank you Nexgen and will update at end of experience.

Cathy J.

2/28/2022

Nexgen is excellent. They came out to evaluate/service my old AC unit. It was not fit for repair. The guys were great at explaining everything. They got someone out the same day to remove the old unit in preparation for the new one. Next day instalation began. Everyone was nice, professional and very good at their jobs. Gus, David, Hugo and Leo were amazing, It only took two days for the instillation, they arrived early (I loved that) they were very respectful of my family, home and property. I don't have one complaint, this company and the entire team that worked at my house were absolutely amazing. From beginning to end.

Holly B.

05/05/2019 12:00:00 SA

Outstanding service. So happy with our AC installation. It took them one day and they did beautiful work! Fast, easy and perfect upgrade for my 100 year old home! They were polite and helpful and I couldn't be happier with the work they did.

Stephen H.

10/13/2018

This is my second review of these guys. The first was on Jeff, who came out to give me an estimate on a new HVAC system. Jeff sold me on upgrading my system, which brings me to my second review. Travis and James came out this morning to do the installation. Those guys were awesome and on point. It was the cleanest and most efficient install I've ever experienced. I highly recommended NexGen Air. Financing was easy and they were at my house within two days.

Thylyn H.

10/06/2018 12:00:00 SA

Our AC wasn't working properly for 3 months, we called our previous company, asked around and checked online for answers but they could offer no solution. We decided to call Nextgen after it was recommended to us and right away after speaking to the customer service rep Kristi, I could tell they knew what they were doing. Max arrived and patiently waited to enter the community property. He scoped out our home and was thorough. After about 15 minutes he identified the problem! Around 45min later he corrected the issue. We are so grateful we found your company and are pleased with your warmth and your attentive services.

David K.

8/30/2021

We had our AC unit breakdown on a Saturday, and called around the local area repair shops, and the only company that was available was Nexgen! They sent over an excellent technician, Jonathan, and he walked through the house, making sure to locate the problem, and gave us options on how to proceed with the repairs/replacements. He was very thorough, explained the reason why the repairs were needed, and completed the job that same day! We were very pleased with the whole process Nexgen air provided, from start to finish, and would highly recommend them!

Boris G.

11/18/2021

I had NexGen come out to check on an old tankless water heater in my house and give it a flush. The technician, Zach, took the time to explain to me what he was looking for while inspecting the water heater. Long story short, he discovered an issue with the unit that indicated some larger problems. He made some phone calls to check if there was a newer, energy efficient model still available at the promotional price. When I gave the okay, he was able to reserve the newer unit, offer me the promotional price that had ended recently, and pulled some strings to reserve me an appointment for the install the very next day. He didn't even charge me for the services that day, since we were going to replace the unit.

The next morning, Simon and his crew showed up and proceeded with the install. I was expecting the job to take a day, but the crew was quick and finished everything in 3 hours. These guys are professional, courteous, and very knowledgable; I learned way more about tankless water heaters than I ever wanted to.

Shoutout to Zach, Simon, and the team for helping me out. I went from a broken water heater to a newer one in less than 24 hours.

David F.

8/18/2017

Nexgen exceeded my expectations! It was a year ago, August 2016, when Nexgen sales rep Hansen came to provide a price quote. After explaining the work that would be done and agreeing to a sale price for an entire HVAC system, including moving the condenser to another side of the house, we signed a contract for installation that would occur 4 days later. However, due to a remodel we had just started, we decided to cancel the installation and postpone until after the remodel was completed.

Fast forward a year to August 2017, we called Hansen to say we were ready to go forward with the installation. Expecting the price from the original sale price to be higher and the installation to occur within a week or two (due to the busy summer months), Hansen came to our house the day after our call to go over and review the original contract. Although a year had past, Hansen spoke with great familiarity of our prior discussion and provided not only the original sale price but also scheduled the work to be done the following day.

Roger, Cesar and Adolfo arrived exactly at 8 a.m. the following morning. They were VERY professional and eager to get started. After explaining the work that would be done and the care they would take to cover and protect the walls, furnishings, and floors, they wasted no time in getting started. After just completing a major remodel with newly painted walls, my concerns with walls, doors and flooring being marked and/or damage were quickly put to rest as I saw the care and attention Roger, Cesar and Adolfo were taking in everything they did.

Throughout the entire installation, Roger kept me informed with the progress and any changes to the original plan that was made to ensure my approval. Despite the heat of the day and working in the extremely hot attic, the installers rarely, if at all, took a break. I only saw once, after working 6 hours where they finally sat down to take a lunch break. They were always moving with a purpose.

At the end of the day, Roger showed me all the work that had been done and took time to explain how the system worked. After cleaning up their work and leaving the house exactly as they found it without any marks or damage, all three (Roger, Cesar, and Adolfo) came to say goodbye and to ensure there wasn't anything else I needed.

From the sales rep to the installers, they all exceeded my expectations and I couldn't be happier!!

Jamie S.

7/25/2021

My name is Anthony On 7-22-2021 I was helped by a gentleman under the name of Roger Cuadra. Called me before show up and called me again before arriving as I asked. The technician was very well dressed and professional on time. said hello to the family and started to work as soon as hi got to the residents at 14015 coteau whittier. I asked him many questions and was able to explained it to a level can understand it. Very friendly and up front. The technician did in amazing job from time pulled his meter and safety gloves to the time put the ac unit doors back. Was able to troubleshoot it and help me. Overall the company and professional is awesome 5 stars but also works very fast i would be please to call him again the company is very good and professional safety aware and explains everything to customers. The man works for company deserves a raise for every aspect of his job. You can tell i hire the rigth man for job when knows what his doing. I be please to hire him in future again. I hire people from different company's in past nothing like NexGen thank you for everything.

Robert V.

6/24/2019

It was a pleasure working with Joel C. for my summer maintenance service. He was very polite, courteous, and professional. He was thorough and explaining the results of his inspection and his recommendations. He even came back on a 2nd appointment to seal our duct leak because he initially didn't have the material that he needed to finish the job. Thank you Nexgen for honoring my request to have the same technician come out to finish the job. I'm glad that I signed up for your annual maintenance program!

Jeff W.

7/17/2020

Roger from Nexgen did a great job. He clearly explained everything to my tenant and myself and for our very old units back on track again. If we do eventually replace em, I'll bring them back out again

Holly L.

1/21/2019

My son bought me a Nest Thermostat & installed it for me. Somehow, the A/C will kick in the same when I turned on the heater, so I'm getting cool air instead of heat. My son called Nest support & they gave him several referrals & my son chose Nexgen because of the good reviews. I was able to get a timely appointment for a Sunday morning at no extra charge. The office called me the day before my appointment & informing me the technician's name & the window time the tech will be coming. On the day of my appointment, the tech called about half an hour before the appointment confirming his arrival time. My technician's name is George Ramirez, he's punctual, knowledgeable, patient, clean & very pleasant to speak with. I explain to him about the issues, he went right to work & explain each step of what he's doing & was able to answer all the questions presented. My issue was resolved & I also signed up a maintenance contract which I get 2 Tune-Ups within a year for my A/C & heater. Overall, I'm very pleased with Nexgen's business practice. I would recommend Nexgen to all my family & friends and have them specifically ask for George Ramirez! Thank you for the great service!

Lisa R.

9/16/2016

Love love love this company!
They came and quoted me immediately, and were ready to install the next day!
I live out of state, and they handled all the paperwork and permits for me! They have even offered to work with my association for approval! I would highly recommend Jeff and the staff, at Nexgen!

Garfield S.

7/24/2020

I just had Steve out to my home and he was exceptional!
1) The company was able to get me an appointment within a few days of calling.
2) The company provided a reminder via phone and text 24 hours in advance of the appointment.
3) Steve called when he was 45 minutes away.
4) Steve was on time.
5) Steve has 29 years of experience. He knew what he was talking about
6) He was able to diagnose the problem within 20 minutes after doing a few diagnostic checks. He showed me everything he was doing and explained it as he was going through each process. He took pictures of the concerns and sent them to my email. Everything was fully transparent.
7) I have a very old system that unfortunately needs a new compressor.
8) He provided me multiple options and a recommendation based on his assessment.
9) He waived the diagnosis fee noting that he could not repair the old system.
10) What else can I say but that NexGen is the real deal and Steve gets an A+. He is experienced, diligent, and straightforward.

I will certainly call these guys for a new system -- and tell my family and friend to call NexGen (ask for Steve).

Evan L.

10/13/2021

As a result of my initial discontent (and negative Yelp review) with Nexgen, their company's Customer Service Experience Manager, a man named Cory Lewis immediately contacted me, via telephone. Cory openly and sincerely acknowledged their company's mistakes & shortcomings, which clearly occurred during their first service visit to my home. Cory subsequently took the initiative to make things right with me - and he made a very strong effort to rectify the situation - related to my inoperable HVAC system, which was essentially caused by them. He then sent one of their technicians out to my home the following day, and at no cost to me - they fixed their mistakes and got my system back on-line. My HVAC system works great again. I respect the fact that Nexgen recognized that they are not perfect, and that they were negligent ( at least initially). Nexgen made a very strong effort to redeem themselves, and in my view, they in fact they did. Thank you Cory Lewis and Nexgen for not leaving me (and my HVAC system) hanging.

Nawar A.

9/19/2018

NexGen replaced our AC units and I have nothing but praise for everyone we interfaced with. The owner & staff were professional, prompt and courteous. Excellent customer service and I highly recommend them for your next HVAC project.

Mike T.

06/10/2022 12:00:00 SA

A plumber came out and informed us our leak was due to A/C unit so after reading the reviews (and swung the sign daily on the 91) I thought I'd give NexGen an opportunity. And I must say, I am VERY happy. I was able to get a same day appointment and Michael called me 30 minutes prior to my hour window. He showed up right on time, wore hotties over his shoes (without me having to ask) and was thorough in his inspection. He walked me through the problem and shared exactly what had to be done. I am VERY pleased and could not be happier. THANK YOU!

JD G.

12/10/2018 12:00:00 SA

We recently discovered that our furnace had stopped working. Our home is now warm and toasty again thanks to the great work of our technician, Roger. The entire experience with NexGen was superb. From the quick response to my request for a quote via Yelp, to the follow up call and scheduling, to the confirmation and the on-time arrival for service -- I couldn't have asked for a better experience.

Luckily for us, the fix was minor (we had the location of the thermostat moved during some renovation months earlier and the wiring wasn't done correctly -- the AC worked, but the heat did not). Roger was professional, courteous, clean and knowledgeable. He was able to diagnose the problem and solve the issue with ease. Thank you, NexGen and thank you, Roger Cuadra!

Fanneli R.

7/26/2023

My review is primarily for my technician, Teshawn who was fantastic. We had bought a brand new unit installed in 2020 and there was a problem with the install that led to a leak this year. Teshawn came out and repaired our unit and was wonderful to work with. He was professional, courteous, responsive, honest and kind. I can't say enough good things about Teshawn. NexGen also did their part to rectify the issue. Company accountability is huge to me and this company took the initiative to cover the restoration and is sending out an install supervisor to assure that we don't have issues in the future. I'm relieved to be working with an ethical company and would recommend NexGen to anyone in need of AC repair.

Fred S.

09/10/2018 12:00:00 SA

If you are in need of punctual, personable, and competent repair service for any part of your entire heating and cooling system I can recommend Nexgen Air, based of my own personal experience with their Comfort Technician, Jeff L. He went out of his way to check out and explain the workings of my system and the options I could choose with regards to replacement parts and their costs and the effects my choices could have on overall efficiency and performance. With patients and understanding he took the time I needed to understand and operate the new high end thermostat system. He also took the time to advise me on operating and maintenance tips and also made sure I understood the importance of the warranty and how to secure it on the new thermostat. I got the feeling that these folks would stand behind their work and also be there for my air conditioning needs in the future without taking advantage. 'Good Job Jeff'

Andrew T.

10/16/2020

Before going to any business, I like to check their reviews to see what other people have to say about them.

NexGen was the first HVAC business I reached out to due to their many positive reviews. Louis, service manager, came to our home and was very informative as to what he recommended be done. We trusted what he had to say and NexGen was at our home the next day replacing our entire HVAC system.

The team that came out was great, working non stop from 8am until about 5pm. I would like to thank Bill, Ismael and NexGen

Jasylyn G.

08/02/2023 12:00:00 SA

BEWARE- avoid this company at all costs. If I could give this company 0 stars I would. The unit itself has been nothing but a headache: we purchased the top of the line HVAC and have had issues every three months. Each time they blame it on the filter. We have changed the filter every month as they have asked (which is ridiculous that such a high end unit would need maintenance each and every month). The communication is terrible. A couple weeks ago our unit leaked through our ceiling into our baby's nursery and we were promised a dry wall person would be in contact with us and it's been 2 weeks with no updates or plans to fix the damage caused by this system. There is a chance of mold and long term damage from this and this company is not treating this as an urgent issue. We have called every day this week to speak with someone regarding this issue and each day are promised a call back within an hour, it's been 3 days with no calls back. I'm so disappointed in this company, terrible service for a terrible product.
Save yourself the trouble and go with a company that cares about their customers.

Mark S.

04/07/2019 12:00:00 SA

Great company! I needed an inspection on the HVAC unit in a place I am looking to buy and Jeff Larson was the rep that came out. He was very detailed and thorough and really educated me on the condition of the old original system. Being a situation where there wasn't necessarily immediate business for him, I thought he was very professional rather than going through the motions. I will definitely use NexGen if/ when the need arrives

angela y.

5/13/2022

Jesus Roman did a great job with tuning up my HVAC system. Super courteous, hardworking and friendly fast service. He also cleaned the system that had accrued some condensation over the last couple of years, without charging me as a courtesy. (Thank you again Jesus!) He knew all about the system I had and explained how the different parts and coils worked and what would happen if certain things weren't attended to. Nice little tutorial I got :) I would definitely call them if I have a new problem in the future and for routine maintenance. Price was very reasonable ($68). Thank you

Vicki I.

3/14/2018

This review is overdue however, having recently joined Yelp, now is the time to provide my experience with Nexgen. First, my review is based solely upon the contact with the salerep who contacted me and came to my home. (Although I did have to call them twice before anyone returned my call).

He (who shall not be named), called me and we scheduled an appointment. I explained what I was interested in so he had some information before hand. The day of the appointment, he called to let me know he was running behind and if he could reschedule. I did not wish to do so, which then appeared fine. He again contacted me when he was on his way and proceed to ask what I was interested in even though I had already told him before. I was beginning to feel a bit of high pressure sales tactics by the way he was explaining what we will be discussing when he gets to my home. I reminded him that I was only interested in a bid and would NOT be signing anything that day. He then appeared aloof in taking the approach that I meaning me not him, would be wasting my time. Needless to say this conversation set the tone off to a unpleasant start. When he arrived, he waltzed up to the door and I noticed that he pulled his car into my driveway and parked. What contractor does this?

During our meeting, he waIked through the house and we proceeded to sit at the table to discuss what I thought would be their bid/estimate. He went into his sales pitch, notebook and all. When I tried to actually review up close some of the documents he was showing me, he would not allow me to. I will not go into further details about the sales pitch other than to say that the add placed in the HomeMag is misleading on pricing per sq. ft. The quote he verbally gave me (nothing in writing) was only good if I signed on the spot.

My suggestion to anyone looking for bids...I would obtain several other company's bids first and only reach out to this company as a last resort.

Leland W.

07/05/2023 12:00:00 SA

Our master bathroom shower was clogged and I thought the clean out outside was clogged. Josh looked into it and saw it wasn't clogged. He went inside to look at the master shower and and noticed that there were pieces from the drain in bag still that was clogging the drain. The shower was just renovated so the drain was brand new but we didn't bother to look inside. I told him that we tried liquid drain o and he said never put that stuff down drains and recommend a more natural substance that works better. It was embarrassing to call a plumber out just to remove some plastic bags but since it was suck a quick easy call he didn't charge us. We did tip him though and he gave us great advice. If you ever need anything I would recommend this company but if at all possible ask for Josh. He was great we got lucky he was sent to our house today.

L H.

2/14/2021

Loved that they showed up in a mask. Also covered shoes with protective covering. Eddie was professional and very friendly. Did a thorough job and explained everything. Very careful and made sure all was correct. I even recommendEd him to my neighbor who also needed some work done

Alex L.

6/13/2019

Called at 8 am and had Jeff Larson at my door by 1pm. He took great care of our a/c system and was able to diagnose our problem quickly. He showed us all the available options we could use to fix our a/c. Overall, we are very pleased with Jeff and Nexgen and will definitely be calling again if we ever encounter any problems.

Czarina D.

8/14/2023

Nex Gen continues be a great company that provides great services in our home. From our first service of having our AC & Heater installed till now. Today, we had the pleasure of meeting Marco who provided water heater flush service. He took the time to explain all the choices we have in terms of our future investments of water heater services. He made sure to address all of the questions our curious family had to ask of him. Marco is really professional, friendly, and approachable. Thank you Nex Gen for everything!

John H.

02/10/2021 12:00:00 SA

NexGen and their technician, Clemente arrived early and was very professional and respectful of my home. He replaced my garbage disposal in a very timely and efficient manner. He went out of his way to represent his company with a very high degree of professionalism.

I would highly recommend this company and request Clemente!

Howard L.

08/11/2023 12:00:00 SA

Hi Bill,

Thank you for the first written response from NexGen. I had been anticipating it. Alright, Bill, you and Jason got me this time with the SEER rating issue.

Ok, This is my fault as I'm the one who signed the contract that Jason advertised as a 17 SEER unit. However, the actual part number he included in the contract is ASZH4, which corresponds to a 14.3 SEER unit. You're right, it's on me for signing the contract without requesting the unit's spec. sheet but rather relying on your representative's spoken assurances. Lesson learned.

Just for your reference, let me share what Jason conveyed when he came to my residence for the estimate. He inquired whether I had received estimates from other contractors to match the price. I showed him an estimate featuring a Trane unit (up to 16 SEER), and he took a photograph of it, so I assume you're aware. He stated that Trane's SEER rating goes up to 16 SEER, implying that it might actually be a 14 or 15 SEER unit instead. On the other hand, our unit (Nexgen) boasts a superior efficiency rating of 17 SEER. He called his manager to inquire about a price match and assured me that I was receiving an unprecedented discount. He even mentioned that he'd never seen such a deal anywhere else.

I actually had an estimate for a Goodman unit which was about $1,000 cheaper than the Trane unit, but I refrained from showing it to him since it was a 15 SEER unit. Strangely, I now notice that the Goodman unit's part number matches the one installed in my home.
Jason also explained that city approval cannot be obtained for anything below 16 SEER, thus Nexgen installs units meeting or exceeding this requirement. That should give you a good grasp of the situation.

Anyway, I believe this is a productive starting point; allowing everyone to monitor the ongoing developments. Please refrain from making or requesting phone calls - let's stick to written communication here. if all issues are cleared, I can re-rate your business because your on-site crews were doing good job.

I had forwarded other queries already, of which only half have been addressed. Could you please attend to the remaining matters as well?

1. I am still unable to locate the $1,000 heat pump rebate application form from SCE. Nexgen representatives also mentioned that they would guide me through the process of submitting the application form online, but I haven't received any further communication. Hopefully, this isn't another instance of false advertising.

2. As for the three scratches on my interior wall, I believe I can handle the repair without straining my finances. Alternatively, if you prefer, you could include a box of white wall patch for me when you come to repair or replace the dented compressor cover. I have some leftover paint to cover them.

3. Regarding the AC circuit breaker, your employee informed me that they're unable to touch the SCE AC circuit breaker, necessitating homeowners to contact SCE for reinstallation. Currently, SCE seems only attending to emergency calls and not customer inquiries. BTW, NexGen removed the circuit breaker while installing new compressor, If touching the AC circuit breaker isn't feasible, would it be acceptable to remove it?

4. Last question, Jason asserted that Nexgen provides lifetime warranties, but upon reviewing the contract, I discovered that he had marked 10-year part warranties only and 1-year labor warranties. I'm now uncertain whether this is another case of misleading advertising or if the lifetime warranties are indeed genuine.

Debi D.

07/08/2022 12:00:00 SA

I came into town to help tackle many issues at my sister's house. The most pressing issue was an old buried drain line that was partially emptying into a neighboring lot.
NexGen promptly returned my call to determine how best they could address the problem and scheduled a service call for the very next day! Our service tech, Casey, arrived exactly on time, was professional, friendly and knowledgeable and was able to provide a very reasonable bid before leaving.
Work is scheduled with a promised completion date. I highly recommend NexGen...and Casey!

Sergio L.

7/18/2020

Thank you to Joel (service technician) and his team at NexGen Air. I purchased a thermostat from them and a service package for my home. I was having a problem with my A/C on what was to be a very hot day. I called them that morning and they came out within the hour. There were a couple of problems but Joel figured it all out and got the A/C working. Honestly, NexGen are my go to for home repairs (plumbing, electrical and HVAC). I feel good knowing I have a trusted source.

Gary M.

07/01/2020 12:00:00 SA

I obtained several cost estimates from various air conditioning and heating companies in Orange County before selecting NexGen. I am a senior on a fixed income. So I had to save and set aside the funds to complete the work based on better the average cost estimates received from these companies. NexGen worked with me on the cost for equipment and installation. The installers completed the work in one day including replacement of the compressor located outside on my house, installing the AC/Heating unit to the attic, installing a new air intake, air ducting, electrical, evaporation line, and thermostat, obtaining all necessary permits from the City of Orange, and having the unit inspected by an independent company to complete the permit process. The installers also cleaned and removed all construction materials and debris.

The AC/Heating unit is very quiet and efficient. My heating and AC costs have been greatly reduced. I highly recommend this company to anyone in need of a new AC/Heating unit or replacement of their existing unit.

Janice B.

8/13/2021

Jesus was professional, on time, informative, Covid compliant, and all-around exceptional. Very happy with NexGen. Jair who flushed our tankless water heaters was equally as charming. You've got a great bunch of guys!

Michelle O.

4/29/2020

Nexgen AC is a prestigious company. Start from the Owner to the Salesman Jorge and the Technicians (Marvin, Simon, Arturo), the whole team is professional & punctual. I got my entire Air Conditioning System included ducts replaces. They explained everything well and did clean, beautiful work with cold air in every room. I am very satisfied and happy with their work. They did such an amazing job!!!! Thank you very much to Simon, Marvin, Arturo. There is a saying, a good owner makes good employees. All of the employees said great things about the owner, and that reflects back to a great company. I highly recommended them. Look for Salesman Jorge, then request Technicians Simon, Marvin, & Arturo to do your house, you will be very happy and in peace.
I will recommend them to all my family and friends.

Thank you very much

Lizbeth T.

01/06/2021 12:00:00 SA

Roger did a great job. He was punctual and explained everything that the A/C needed it. Great experience overall from the customer service to the technician.

Mary K.

08/02/2022 12:00:00 SA

Nex Gen tech Justin, Simi Valley was timely, professional, knowledgeable, polite, thorough, answered all of my questions. Great a/c maintenance appointment! Thank you!

Lurae E.

10/05/2019 12:00:00 SA

James came out to clean a/c and heater. He is very thorough. We've had anothe company doing this but this time I called Nexgen so very glad I did. The other company never brought a vacuum or took and showed me pictures. I learned a lot from James. If you're looking for someone to clean uour unit I recommend calling Nexgen.

Margaret M.

2/21/2020

Roger was our service technician for our annual maintenance visit today. I appreciated his punctuality as well as his professional and respectful demeanor. He performed the service call in an efficient manner and reviewed his findings and recommendations. No pushy sales pitch for additional services which is something I greatly appreciate. Many thanks, Roger!!

Brenda T.

7/27/2020

We had a super great experience with Jeff for HVAC and Phillip with Plumbing. They were on time, professional, very very thorough and knowledgeable! I can't say enough about how impressed I am with NexGen. They have my seal of approval and my business going forward

Had Joe come out today with plumbing and he was awesome!

Anne K.

10/07/2020 12:00:00 SA

I can't be happier with my decision to go with NexGen for a complete replacement of my 43 year old HVAC system. I received bids from at least four companies, and NexGen came out with a middle of the range price, but their warranty and record of excellent customer service really stood out above the rest. I have called them out a few times before, and each time, they did not try to oversell any services or anything. They actually gave me good money saving options and information to make the best decision for my situation. They cover a large area of service including the Coachella Valley and OC, so I like that they're a big enough company, yet still family owned and customer service oriented. From start to finish on this project, they have been prompt, clean, friendly and full service, including patching and painting as necessary, so I didn't have to lift a finger. I am a life long customer, now, especially since they offer a lifetime warranty!

Aiden M.

12/12/2019 12:00:00 SA

*****Update******
Liz from the service department gave me a call within minutes of posting the review and acknowledge and apologize for it not running so smoothly. She had promise that she would make things right. Then I received a call from Ismael which is the business manager, he apologized for everything that had occured. He went out of his way to assure me that things will be made right. He offered me and my mother free Ac tune ups which wasn't neccessary but greatly appreciated to know we would have that service when the time comes. It was a bit of a bumpy road with communication, but I would definitely give them another try.

I had refer my mother to this company cause i liked the worked they did to my house and how quickly the office would respond and how smoothly everything went. Well the company that i worked with was base in riverside and my mom got the anaheim office. The technicians did a good job, but their office side of things weren't great. It was a lot on my end on having to call in order to get updates on cost( example was they said one price, and then it turned out to increase in price with no explanation ). Everytime i would call they didn't have an answer and they would need to reach out to whomever which would require a follow back call the next day. Even in emails there's promises of a call back with an answer which may or may not happen. I guess i just expect the same level of work that the riverside office had provided. So i just gotta give it two stars just base of the experience on dealing with the office.

Gabbie G.

8/16/2022

Nexgen is untrustworthy and a bunch of scam artists. And I'm sure all that extra scam money they made didn't go to any of the lower end job workers that do all their 'dirty' work. Move on.

Steve E.

11/10/2021 12:00:00 SA

We are very very pleased with your company!! Casey arrived and also called to give us an eta when he was arriving. He was very clean and nice appearance. Explaining everything he was going to do tonight also gave us responsible prices. Snaked our kitchen ran lots of hot water setting us at ease. He cleaned up the area very nicely. We highly recommended this. this guy's a hard worker needs a raise. We will definitely call in future.

Esmeralda G.

7/17/2021

Great visit from Jesus he showed up on time and immediately got to work. Very friendly and helpful. Informative on all questions asked.
We would definitely recommend your services to friends and family.

Eliz E.

03/05/2021 12:00:00 SA

End product functional. Dealing with this company was a nightmare. Look at your contract. Read it. Watch out for your credit card billing. Complete charges submitted 6 weeks before job was done because they waited long enough, even when contract read due when done. A supposed 2-3 day job (per contract) took several months. Bully behavior. Retaliation concerned.

Rita L.

7/13/2021

We just scheduled out re-pipeing with Kevin R. He was professional and kind and provided us with all the information we needed. He was prompt and was always available when we called him. Nexgen is lucky to have him as an employee. Thank You Kevin!

L.R. C.

07/09/2018 12:00:00 SA

Outstanding. Same day appt & during the middle of a heatwave. Arrived earlier then scheduled. Friendly, polite, explained any and everything to me. Turned out to be a blown capacitor, I consider that a save. Old system so I know it will be a matter of time. Sr. Tech John Banks, You're my Hero.

A definite recommend and for sure I will be a return customer.

Brian V.

7/14/2023

Got a visit from Ariel to quote a water softener system install. He was on time, friendly and informative. Couldn't have asked for anything more. Appreciate him flushing out my tankless water heater while he was out here too.

Faris K.

05/02/2020 12:00:00 SA

My AC started leaking water through our vent. Did my own research and followed a few youtube videos to fix it but still couldn't solve the leak. I finally called and I'm glad I did. Who ever answered the phone was awesome. We had a good convo and she set everything up and made it very easy to work out a date for a repair man to come. A day later (earliest appointment) Joel came and did WORK! he arrived 2 hours early. He was prepared for covid if anyone is thinking about that. He explained to me what was going on and solved the problem. I'm going to get better sleep now cuz he knew what to do. Great dude too. Easy going, good conversation. You can tell he cared about solving problem. He waited until the ac was turned it back on to see if he fixed it and there was no leak. Thanks again Joel! You're the man! Appreciate the NexGen air team. Nothing like a cold AC!

Krystle P.

06/10/2023 12:00:00 SA

I called NexGen, Anaheim location to provide some options on replacing my current HVAC system that is on its last leg. The company sent out very nice, knowledgable and professional project manager name Blaine. He was early to our scheduled appt and very communicative & honest. He provided multiple great options with details. He left me with a peace of mind and trust in him and Nexgen. We love our new HVAC and I highly recommend Blaine and nexgen to anyone in the market. They really take care of their customers with excellent service, quality & communication. Plus, my dog loved him!

Elizabeth C.

12/10/2021 12:00:00 SA

I checked several businesses online and ended up calling NexGen because of their positive reviews. I scheduled an appointment, and the inspector came out on time. He showed up with a mask and had his booties on hand so my floor wouldn't get dirty. After the inspection and diagnostic, I spoke with the manager on the phone and he helped me make decisions about what would be best for me and my situation. I felt comfortable during the process and did not feel pressured to make a quick decision. They answered all of my questions and ultimately I decided to keep working with them because they seemed very knowledgeable. The next day, I had a new furnace installed. I'm so glad to have my heat back up and running. I'm grateful for the diagnostician (Josh), the manager (Ryan), the demo team, and the installers (sorry I don't remember their names, but they were great and respectful of my home)! I would recommend working with this company!

Arvind M.

7/31/2019

Our A/C unit wasn't blowing cold air and we wanted it fixed immediately since we have a one year old and guests were coming over. Called Nexgen in the morning and they had opening only for next day which is understandable since its peak summer, so went ahead booked that slot. Later in the day they called someone could come over the same day and Shane came over in an hour. He was very courteous and professional. Figured out the issue in 5 minutes. Fixed it and also cleaned the unit and gave suggestions on how to maintain the unit. He didn't try to upsell and answered my questions honestly. It was great that I could get someone very professional and on the same day too.

Paul R.

07/02/2020 12:00:00 SA

Technician Steve stopped by to help walk me through and inspect an 18 year old unit I just inherited. He was superbly communicative throughout the service appointment, also calling ahead of time with his eta (which not everyone does). Everything was fully explained upfront and most importantly he provided the long term advice I needed to get a complete picture of what I'm dealing with. He didn't try to sell something just because he made a service call. I believe any Yelper is looking to find someone to trust, knowing they're honest and vknowledgeable. Well, that's Steve. Highly recommend!

Mr C.

08/06/2018 12:00:00 SA

Nexgen air was fantastic, Dan was on time to the appointment and very knowledgeable. He walked me through the options, educated me on the pros and cons of each and took care of my system quickly and efficiently. I would highly recommend them for any of your HVAC needs.

Kyle K.

12/03/2021 12:00:00 SA

Not sure how to rate them but I landed on the 2 stars (could've been better). I called and had NexGen come out for a diagnostic of my non-operational furnace. They came came out, checked things over and went over the issues with me. The tech told me two parts needed to be replaced and that he would have to order them. The price seemed a little high so I ended up paying the diagnostic fee and called another contractor. This second contractor came out, pin-pointed the issue to one part (different from the two that NexGen said needed replacing) and later came back to get my furnace running.

So in all, I feel like I paid their diagnostic fee for nothing because they didn't properly diagnose the issue.

Update: They refunded my diagnostic fee so I updated my rating to 3 stars.

Betty L.

10/19/2016

I have 2 systems at my home. 1 AC was not working, but the other system worked fine. After shopping around, and getting some estimates on a new HVAC system, I already had in mind who I was going to go with but have not made the call to purchase with that company. I saw an add in the Sunday LA Times with NEXGEN AIR and earlier during the week I saved their coupon from the mail so I pulled it out to see that it was the same company. I called NEXGEN and they sent Brian out that same afternoon to go over their company and product. Brian took his time and very patiently answer all our questions, including where we need to put a new air duct for a very large loft upstairs. When he needed to, he made calls to Ismael, the co-owner, for additional clarification before answering. Everything that Brian wrote down on the invoice was executed by the installation team on the next day. The installation teams (not 1 but 2) arrived within their scheduled window time and treated the inside of my house with respect by laying down clean brown paper and drop cloths in the heavy traffic foot traffic areas where they were walking in and out of. They acted professionally and completed the installation ahead of schedule. The installation team lead took the time to demonstrate how to use the digital thermostat and tested out both the heater and air conditioner units prior to leaving the premises. I have already recommended NEXGEN AIR to a family member and Brian should be getting a call from them in the near future.

Javier N.

05/05/2021 12:00:00 SA

I was having issues with my central a/c, wasn't cooling my house. I received a notification from my Google Nest thermostat that instead of cooling my house, the house was getting hotter. I called NexGen in the morning and I was told they can have someone come out same day. That was great to hear. Johnny showed up and was very thorough in what he was going to do, he provided all options upfront from best case to worst case scenarios. So he diagnosed the system and located a pin hole leak in a pipe. He refrigerated the system, as it was low, and returned a couple days later to complete the job. Johnny was great and easy to deal with. I definitely recommend NexGen to anybody having issues with their unit. Summer is around the corner and so are the hot nights.

Lisa L.

2/22/2022

I had this company come for a quote of duct replacement and 9 K for a 1500 square foot home was super super high. I found 3 other estimates at 3K each. They also continued to text me and told me that they had the best quality ducts out there. I felt very pressured and lied to because I am a female.

Samantha C.

11/15/2021

I'm not so sure how many stars I should
Truly give this company. The techs are friendly which is always a plus but it's not always about kindness nowadays especially when you work hard for your money and you want to make sure that you get what you paid for.

I had our unit installed 2017 and it was everything new ducts and all. The price was already steep for me but my friend mentioned how great they were so I went for it. Jeff was the one who sales talked us into buying and told me about warranty that came with it blah blah blah. I remember asking him about the brand of units I was getting since the evaporator and condenser were diff brands. He said they are both good. I got ameristar for my condenser and trane evaporator. He swore by it being great blah blah blah.

2021 rolls in and I'm having issues already with my AC unit. I'm being told by technician that they didn't put in the condenser it must have been someone else. Then I asked why? And he said it's the lower end brand. Did I just get a lemon?????? I told him... no it's you guys! Nexgen did everything for me. Lower end brand for the price I paid???? What kind of scam is this? Then after coming to fix my unit (I did not have a good air flow due to what I thought was because of dirty filter but he said it was because of ice block so he cleaned the fan?) i notice my AC is still not flowing well that night. I got up to see cause I was hearing a weird noise too and I opened to see that my unit was left open!!! Costing me more money as my unit pumps harder because of this type of work! It was already so expensive to call them out and do what they did and now this???? Wow....just wow...so I called them the next day showing them the picture I posted. They had a manager call me apologizing and sent someone a few days later. Obviously that wasn't something urgent for them. So we couldn't turn our AC on until they came. When they came the guy just kept sales talking me so I just went on with it. Then he put it back together and left. Then I noticed that night that it wasn't the door being left open but our AC still had the same exact issue. So I complained that nothing has been done and no one fixed anything. They kept telling me
It could be a leak or you need cleaning. When the guy came he melted the ice again that was blocking the evaporator again. So why was there ice build up? He kept saying could be the leak...
And all this other stuff. And of course I have to pay MORE money for anyone to do anything else. It's like they are robots. I already paid almost $400 for melting my ice and they can't do more until I pay more. $400 to melt ice? And that comes with $88 service fee. Nothing was done. Problem was still there all for $400! Haha I'm done with you nexgen. Good luck to whoever else you decide to take money from. Don't be dumb people. They will just semi fix your stuff then have more reason to have to come over to fix more stuff and never get to the actual root of the problem! Just keep taking your money. That's the real goal!

Carlos C.

11/15/2022

I hardly write reviews until I really feel it's necessary . Also unfortunate as I really had high expectations with this company and they always delivered it. Until recently. I had almost a $20,000 job done at my house a lil more than 3 years ago. With lifetime warranty on all my equipment that was installed. They replaced everything including my water heater to a tankless. This year a few days ago my my tankless water heater started leaking. Jesus (Technician) came out to check it out and verified that the tankless was good but the ventilation that goes to the roof was installed incorrectly. They quoted me almost $1000.00 to replace it. I told them you guys installed it and I have warranty. That it's not my fault it was done incorrectly to begin with. They refused to do it under the lifetime warranty and replace it. Jesse (Supervisor) called me and said he will help out and speak to his manager Zach and get back to me with a solution. Never heard back again. So disappointed in a company that I was so happy about and used yearly for maintenance and referred to my friends and family who also used and bought thousands of dollars for new installs. So please be careful guys , they don't honor there lifetime warranties as they should.

Veronica Y.

4/26/2022

Wow, had them out for the $88 special on TV, kind of like a maintenance check or auto oil change, but their quotes for repairs were the price of a new car. Oh yea, with good credit you can finance the charges. The good looking sales guy came out after the tech guy found a bunch of problems/leaks. Why the heck would I need to replace my WORKING AC system? According to them I have leaks and compressor problems ($16,500), so since the repairs are expensive its cheaper to replace everything (over $23,000). Told him how the heck am I supposed to buy a new AC system and not buy a car to get to work? I need a new car to keep my sales job and can't pay their monthly bill/monthly membership without a job. Crooks! Told me not to use the system at all and let them know on Monday because their prices go up in May(next week) as summer heat is coming. The vent they said that DOES NOT blow air, well I stood over it cooking something in the microwave and bout froze my bottom off. Be ware of their findings/sales tactics because Mr. Hottie is a charmer with his caring eyes, but no amount of sweetness is going to make me buy something I don't need. Oh, forgot to mention LuxAire unit is 5 years old and we live in a Mobile home from this century.
***Got a second opinion from my client's daughter whom works for a smaller AC repair company and our unit only needs to be cleaned with some chemical, plus a new filter. By the way, NexGen failed to provide me with a free filter in my $88 service visit. Hope this review helps and always get a second or third opinion.

D' Andre W.

12/29/2022

I want to give a big thanks to Brandon,
We we're having some issues with are furnace heating the house up and I found NexGen through yelp and I'm glad I called. He came out and quickly found out what the problem was. He was professional and on time and very knowledgeable. We ordered the new part and fixed the problem and now we have heat again. This is a great company to call for you HVAC needs.

Anthony S.

10/12/2021 12:00:00 SA

Nexgen came out and provide my grandmother an estimate on replacing her system that wasn't working.
I've done my fair share of research on several companies. I am so glad that we chose to go with Nexgen not because of the price but the overall customers experience was over and beyond thank you

Jaxxs H.

07/03/2021 12:00:00 SA

I'm soooooo happy I decided to go with this company and thank goodness I received an amazing tech.... Mike was so patient and even coordinated with the company of the brand... I've had 2 other companies come out and they were very unprofessional and my problem was not resolved... Mike is very knowledgeable and an expert at what he does and he was greatly appreciated.

Ced H.

8/27/2022

Shoutout to David T. He is very diligent and professional. He was thorough with the explanation of what I needed to know about my system. My system is not what it used to be and he explained exactly why. The inspection was quick and detailed with everything explained with David's show and tell explanations.

Criselda S.

7/16/2022

I am grateful I hired this company to do my HVAC. I called and had Mike come in an hour. He is very knowledgeable and explained to us that there's more problems than expected. He contacted James, their project manager and verified his recommendations. James came right away and explained to us the best things to do. The job took 3 days to finish. David the lead technician and his team were very reliable and delivered us what we expected. Raul, site manager even lend us 2 portable AC to make us comfortable during the repair.
Overall, this company is very efficient and reliable. You get the best service for what you paid.
Very highly recommended

Emily H.

8/22/2022

Oh wow! Super nice people! I got their regular flier in the mail and decided to go ahead and get my air conditioning checked out. I wasn't having problems, but it's been a couple of years since the pandemic started and I think that's the last time I did maintenance on my system. I figured I'd just make sure everything was ok. The person on the phone was very sweet. I don't know much about AC systems and had to describe things and she was kind enough to tell me what they were and what they did. They scheduled a quick appointment to have my system checked out.

Tanner came out and did my AC inspection. He showed up early, clean and professional. He was careful to wear shoe cover and masks in the house. After an hour or so of inspection, he sat down and explained to me what he did, what he saw, and what he recommended. He asked if there's anything else I needed help with regarding plumbing or AC. All of the recommendations he was very kind to explain what is needed, and was very conscientious of how costly things were and gave me reasonable options of how to maintain my AC, and even called to have my drains checked out as well.

I had a great experience. Very professional and nice company!

Alex W.

11/10/2020 12:00:00 SA

Eddie R. Was our tech. He was right on schedule. He was kind, professional and brought up all concerns about our HVAC system and offered great deals and was will to negotiate on pricing . Booties were on the boots and didn't have to ask, which is great. I'll be using this company for my HVAC servicing and maintenance needs. Thank you!

Elle A.

1/15/2019

Nextgen Air was an absolute pleasure to work with. We needed a full heating/ac replacement I. Our business and they were prompt, on time, and very nice. They diagnosed the issue quickly. They scheduled installation quickly and showed up on time for the install. Juan was so nice and worked for hours in the rain to make sure we had heat by the afternoon. I would highly recommend them. They are well priced, honest, and do a great job!

Eric S.

7/14/2019

Just had two AC units installed at my house Upstairs / Downstairs. They were installed yesterday and work awesome. Didnt have AC previously sobthey did a lot of work to get it set up to run properly. They crew that did the install was very professional and did great work. They wear booties, put down tarps and even vaccum up and debris afterwards.

Customer service has been great as well. Texts and emails to confirm appointments and arrival times. Great follow up.

I highly recommend Nexgen...I wouldnt go anywhere else.

P.S. you can literally have AC installed within 24 - 48 hours of your first phone call or email to them..... its that simple.

P.S.S. take advantage of their financing option.... no money down. Its simple and takes less than 15 minutes to complete the app.

J F.

2/28/2017

Got a quote from nexgen. I can't comment on the quality of work , however it does look good. My issue was with the high pressure sale and text messages trying to get you to sign. I felt it to be too much and ultimately went with a another company.

Andrea D.

08/12/2018 12:00:00 SA

Very happy with our AC! We were very pleased with the service from beginning to end. Jeff was very polite and funny and gave us a very reasonable quote to fit our needs. The installation went great and now our house is so much more comfortable in this awful heat we have been having. I highly recommend NexGen Air!!

Ray D.

05/04/2022 12:00:00 SA

Our heating and airconditioning system, which was installed in 2005, quit working. We called an A/C-Heating company in San Pedro, Stephens, and after spending $500 with them the system still was not working. Called the original installers, Comfort Advisors out of Huntington Beach and found out they had been bought out by Nexgen. Nexgen immediately sent Mike Gonzales to our place. Within minutes Mike diagnosed the problem as the blower motor, control board, transformer & voltage regulator. Once the parts were received (all covered under warranty) - about 5 days, Mike only took about 6 hours to rebuild and replace the blower motor, replace the control board, transformer and voltage regulator and rebalance the system. We were up and running in about one week. Mike was thorough and knew exactly what the problem and solution was. It's too bad I literally wasted $500 with another company that was incapable of correctly diagnosing the A/C-Heating system's problem. Thank you Mike Gonzales!

Dell W.

2/20/2023

I used Nexgen last week to install my Halo 5 water filtration system. I must say that dealing with this company has been a bit of headache for me. They do not seem to communicate well. They sent me a text the day before my appointment that stated I'd get notification regarding technician's, ETA on the day of my appointment. I never got that. I was advised that they would install the system by utilizing an existing pipe in my garage, instead they drilled through my wall, which is what I did not want. My contract included work for a faucet replacement, which could not be done and I was billed for it anyway. I feel as if the technician should have advised them that the job was not complete and that needed to be removed from the final bill. I'm really annoyed with them since I can't seem to get a supervisor when I call. I'm not sure if it's a call center, but I get someone new each time and they are not very helpful. I can't see recommending this company to anyone at this point. I'm not very happy and wish I'd gone with another company. The technicians are nice, but other than that, I have nothing good to say.

Diego F.

3/25/2021

Honestly, a great professional service, by far. Chris Shay, Senior Technician, from NexGen Air and Heat, came and diagnosed the problem with my furnace, last week. The way he described and handled the situation was very professional, that is objectively and simple. Chris noticed the problem could be expensive and recommended to get a hold of my insurance company to take care of it so we could save money, and did not charge me anything for coming to my house for assessing the situation! He mentioned if the insurance company does not take care of it, he would be happy to help us.

I was very pleased by the level of professionalism of Chris, to the extend I asked him whether he was the owner of the company, since he clearly is making shine it's name with such a great service. Honestly it's been a while since I've seen such great service, and employees caring so much about their company, very encouraging to see that.

100% recommend it.

Mai T.

2/18/2023

This is Robbie, what a fantastic tech! He has such a great personality and really took the time to hear me out. I was shocked with a really high gas bill and wanted to see if my heater was contributing to those costs. He thoroughly examined my heater, checked for leaks, and even adjusted my gas pressure for me. That was such a kind thing to do because I have so many other things on my plate. Grateful for the awesome service, good convo, and ultimately a great experience. Thanks NexGen! (P.S. give this guy Robbie a raise)

Alex O.

2/18/2019

Chris did an awesome job evaluating our issue with our air conditioning and definitely would recommend NexGen Air to others as well. If I ever have any other issues I'll definitely give you guys a call back

Adrienne F.

4/28/2023

Was having water pressure issues and had no hot water. Dylan came out and was very nice. He walked me through the possible issues as he was going through my tankless water heater as well as my soft water system . After looking at everything he found that the water pressure was not turned all the way on and that the soft water system needed to be reflushed . Problem solved. Dylan and Tyler both were very nice. Will absolutely call them again ! And yes we were being dorks in this picture!

Ayako H.

1/19/2020

We just had our first routine check up on our AC unit. TechnIcian Roger Cuadra was very knowledgeable and provided recommendations in a professional manner.

Netta S.

3/13/2021

They arrived early, gave us a quote and had our (huge) problem solved in just a day. They did make a mistake but They owned it and fixed it with a much better outcome. They were courteous, covid attentive and communicated via text with excellent results.

Linda C.

7/30/2019

Tyler from nexgen air conditioning was great. Very friendly and courteous. Very professional. I highly recommend this company for all your air conditioning needs.

Ad H.

6/27/2019

Had an appointment with Jeff and Ruben yesterday for my air conditioning tune up and they were the best! They identified a hazard with my water heater and advised me of it as well! They truly went above and beyond the scheduled AC tuneup. I will keep their information for all future needs. Extremely professional and definitely put service in customer service! Thanks again Jeff and Ruben!

Ruben I.

02/12/2023 12:00:00 SA

outstanding professionalism, great service , reliable and knowledgeable company. Owner stands by his products.

Chandan S.

4/29/2022

These guys are having zero knowledge on AC repairing. And they will scare you with huge money...
Last week, there was leaking in my AC unit, they came and diagnose my AC, And gave me a $23,500 estimation to replace my entire AC :) what the .....
Later, I found it a very minor issue, water was blocking inside the pipe, I repaired it and it's working fine...
I WOULD STRONGLY SUGGEST, BE CAREFUL WITH THESE GUYS. ALWAY GO FOR 2nd and 3rd OPINION.

Kate S.

3/15/2023

Julio César was amazing! Unclogged the drain other plumber failed to do it:) thank you so much nextgen:)

Todd H.

8/29/2019

I came home from work the Thursday afternoon before Labor Day to the AC blowing hot air. I troubleshot and found what I suspected to be a bad contactor. Amazon couldn't a new contactor until after the holiday weekend... so, I called several other highly rated local HVAC companies but wasn't able to get an appointment until after the holiday weekend. Then I called Nexgen, thankfully Claudia let me know she could have someone out the same day with a reasonable service charge. George was here in no time at all given the short notice. He got to work immediately diagnosing the problem, swapped out the bad contactor, tested the system and was on the road. I definitely recommend and will call again when needed.

Michael S.

2/23/2021

Great Service!! The two gentlemen Roger and Shane were extremely professional knowledgeable and friendly they explained and showed me the issue with the unit and let me decide the route forward,,definitely recommend this company!! 5 star service!.thank you

Corylavel L.

05/08/2021 12:00:00 SA

Technician Clemente came to my house and immediately was able to identify and solve my issue in my bathroom. I recommend this company to anyone looking to get hvac or plumbing work done. They are the best and fastest in the industry.

Daniel W.

07/08/2023 12:00:00 SA

NEXGEN IS TERRIBLE AT COMMUNICATION, UNRESPONSIVE, DISORGANIZED, UNPROFESSIONAL. UNSURE HOW THEY RUN A BUSINESS LIKE THIS.

I submitted an inquiry through Yelp in the morning, connected with them around noon by phone after they wrote back to my inquiry. I was pleasantly surprised that they had a same-day slot from 5 to 7 PM for a service technician to come inspect the problem. They said I would receive a call from the technician 30 minutes before they arrived. Everything goes wrong from thereon out.

6:30 PM rolls around and I still haven't heard from them, I called them and the operator says they will forward my message to the dispatcher who would in turn call me back. It's 7 PM, no one has returned my call so I gave the operator another call. They said yet again, they will message the dispatcher who will give me a call back. Still no call, I called them back at 7:45 PM. Same runaround and no callback. Beyond frustrated I call the operator at 8 PM, they say they will directly call the technician after we got off the phone, then call me to let me know what the situation was. I thought to myself, 'finally progress', but was premature. No callback, I make my last call asking to be connected to a manager/supervisor. Ironically her name is Karen. She says she will forward my case to management but does not know whether they will get back to me in minutes, hours, or days. D-A-Y-S.

NEXGEN IS A CASE STUDY IN CUSTOMER SERVICE GONE WRONG. Among the worst and most frustrating experiences I've ever had with service professionals.

Carmen L.

08/06/2019 12:00:00 SA

Second update: so they reached out to me last week and kept calling me last few days. The lady I talked to last week told us we will get a gift card and coupon to give them a chance. A few days later and I still don't see anything. I really hope to give them a chance but they kept disappointing me.

First off, I want to say the technician Joey, who helped me he was great and professional. But the people who handle the scheduling are a mess. Total BIG mess!!!!

My husband called and made an appointment on Monday and a guy confirmed that he put us on wed from 11-12. Then later my husband got a call saying that they don't have anything on their schedule for us between 11-12. So my husband told them ok just reschedule us then. So we got a new time at 6-7pm. Then the day before the appointment, someone called and texted us our appt will be 11-12. So my husband called and confirmed. And later they said they didn't see any 11-12 schedule for us. We are always 6-7 schedule. Fine! And the day of at 10, when I was at work, someone called me and said the technician will be there at 10:30. I told them I have a call and I can't do that...I said make it to 11.

We found out we need to replace our unit, so my technician called and told me he has scheduled someone coming at 4-5. So I said ok then....i went back to work and think I can just leave a little earlier for the appt and when I was on the way home, they called and said they are running late won't till 5:30. So I decided going back to work since I don't want to use up all my paid time off for it. Then, they came back and said we can meet u at 3:45 when I got to work. I told them people have work and family and you guys need to commit to your appt. I understand that sometimes you move clients to earlier and later hours, but you guys can't do it for your own convenient.

I was running like a fool the whole damn day for their stupid mess!!!!! I have not seen any real work they did, so I can't comment about their work, but scheduling is bad.

Jody C.

3/17/2023

I requested a heating and cooling tune up. Christian Corwin was my technician. He was friendly and took the time to explain to me what he was doing and made valuable suggestions. I highly recommend Nexgen

Lance P.

06/06/2019 12:00:00 SA

Had Nexgen Air complete their Summer Special A/C Tune-up. Mark is an excellent tech... VERY thorough, and very professional. Checked over the entire rooftop mounted A/C, changed out the A/C filter, and made sure everything was working perfectly. Would definitely recommend Nexgen Air and would use them again!!!

Wayne H.

08/10/2023 12:00:00 SA

The technician - Vincent Vargas was early and very friendly. He went through the entire system and explained things in detail. He made sure that I was happy before leaving and I would recommend him and NexGen for any HVAC needs.

Susan B.

1/26/2023

Next GEN is a really good company. Their plumber,Tommy Millard was so nice and so professional. He was kind and explained everything to me. It was just overall a really great experience, which is not always true with household service. He didn't try to upsell me and the prices were very reasonable. He was on time and efficient. I I highly recommend Tommy for any job that you have.

Christian N.

5/22/2023

The technicians were nice but either they don't know what they were doing or they just wanted to make money off of me. I had another company came for an estimate. It took 10 minutes and they fixed the issue. It cost me $60 instead of $1,700 Nexgen quoted me.

Nicole D.

03/07/2023 12:00:00 SA

We have a 30 year old A/C and furnace. We also have 110 degree summers and 45 degree winters. Tech Martin came out and checked everything thoroughly then gave us realistic options from cleaning to full replacement and everything in between. We decided to replace. Martin called Jeff and then stayed with us through the same-day quote process. Jeff worked really hard for us and listened to what we needed. Ultimately, he got to a quote that seemed reasonable and we signed our contract that day. Unfortunately, life got in the way and we couldn't proceed with the install scheduled for the next morning. I reached out right away and Jeff was able to cancel our contract with no hassle. He even followed up to make sure he'd done all he could to help us. Next, Beatriz took care to be sure our contract and financing was taken care of. Every person was top notch professional. Even though we weren't able to follow through with our install, NexGen was great and I'd comfortably recommend them to prospective customers. Martin and Jeff were especially patient and helpful.

H H.

10/17/2020

NexGen employees have great customer service. Roger came out to American Legion Post 72 to repair the a/c he was very courteous and knowledgeable.

Rob K.

05/01/2019 12:00:00 SA

Highly recommend this company for their thoroughness and expertise. We knew our AC system was well past its expected life and decided to get a check-up. It was clear from the initial visit that the technician, Louis, was friendly and professional, as well as a great resource for discussing our system's issues and answering all our questions in clear detail. The project manager, Mario, was also very helpful in putting together a bundle that fit our needs at a reasonable price point. Altogether, we had a comfortable experience and the repairs and upgraded system turned out to be excellent in the end.

Les G.

1/18/2022

Due to a situation that was caused by an inferior plumber in early October 2021, my wife and I had to have our waterheater relocated so a renovation company could restore our bedroom and garage walls. After all restoration was done on our house we called NexGen to come relocate our waterheater to its proper place. We also needed a sink, located next to the water heater in the garage, reconnected.

We called NexGen to send someone to give us an estimate as to how much it would cost to do the job. They sent us Rigo. Rigo came to our home and wrote up a very fair estimate. We shopped around and decided that Rigo's estimate was the best for us.

When the time came for the job to be done we asked for Rigo to do the job. We discovered that he is a perfectionist, and we were very happy about that. He took his time and maticulously connected our sink with copper piping. He did a beautiful job. Then he again maticulously relocated the waterheater. All pipes and straps were neatly place and the waterheater was perfectly connected again. Rigo did an amazing job. We highly Recommend him for any of your plumbing needs. Thank you Rigo!

Stephaney G.

6/27/2020

We had been without Heat and Air for the past 10 months. We had received estimates from other vendors, who did not offer the options that NexGen did. Louis Reveles was prompt, and very knowledgeable regarding the product. He gave reasonable suggestions on what would be best for us. He explained the benefits and options of their product, and within minutes we were sold. He suggested a financing option, and within 15 minutes we were approved!! The Service Technicians arrived EXACTLY on time. Marvin and Arturo were AWESOME!! They were professional, courteous, and very helpful in assisting me to set up remote monitoring. Thanks NexGen for having such an Awesome, Knowledgeable and Professional Team. We will definitely recommend your company.

Rocky V.

6/23/2023

Joseph provided great service. Most importantly, very punctual with the time slot that was given.

Marilou L.

12/05/2022 12:00:00 SA

Thanks Patrick for your service today. Although we didn't replace the motor which would cost nearly $1400 we decided to let it run its course, as safely suggested. The possibility of replacing the unit is looming. The joy of being an homeowner. **Sighhhhhhhhhh...

Wendy H.

2/22/2019

Murphy's Law - In Fullerton to help sick mother - terrible cold spell and her heater went out last night. Searched Yelp - found Nexgen and called them first thing this morning - the gal was really great and helpful, she said she would see if she could get someone to us shortly. She called back when she said she would and told us Chris would be here by 9:30 and he was. He was professional and friendly - checking the entire system - showing us all of the problems and fixed the heater quickly and charge was more than fair. Will definitely have them come back out for all servicing and updates. Chris is knowledgeable and we feel very blessed to have met him .... also great to hear an employee talk so highly about their employer. Really great company.

J A.

6/26/2023

First time using NexGen to service my HVAC/Heating System. I can highly recommend their service. Our technician Adrian came and thoroughly check out our systems. He constantly explained what he was doing and why he was doing. That made us feel assured we were getting top notch service! He ended our service with recommendations which we will definitely look into. We will definitely be using NexGen for our future needs! Thank you Adrian!

Bryan L.

9/15/2022

My wife and I had a disappointing experience with this company and I would not recommend them to anyone! After receiving a quote and agreeing for them to do some work my wife and I weren't 100% comfortable with the price so we decided to talk it over with family and friends. We, along with others in the industry, determined that the price was a total rip off and they were trying to take advantage of us. I admit we should of done our homework before hand but given the recent heat wave we were in a hurry! After getting several more quotes that were all significantly lower (50% less) my wife and I went with another company.

That's not even the worse part. The two technicians took a piece of our furnace with them and they threw it away! Our furnace wasn't even the problem! According to the other vendors that is a big no-no and they it basically forced us into getting a new system.

If you have extra money to blow then sure go for it. But I promise you can find cheaper and better options!

Matthew M.

06/07/2023 12:00:00 SA

NexGen was very responsive and worked with my schedule when setting an appointment. On the day of the appointment, Michael A. came out and did a service tune up for both my furnace and AC unit. He was nice and thorough when explaining my options for installing a UV light for the evaporator coil without being too pushy. I would definitely recommend them for their tune up service and more.

Nora R.

11/25/2019

Thanksgiving week and to suddenly find out the hot water heater decided to die is not fun. Called NexGen, received same day appointment and with very competitive prices had a new water heater installed same day by a very professional install team, quick, professional, and left everything clean-thanks to team lead Raul Guillermo. Fast and reliable service!

Enio D.

10/09/2022 12:00:00 SA

Missed the mark.

Salesperson stated the job would be a day or two. Overall, it took seven days spread over six weeks.

The workers were positive but we realized that they tell you what you want to hear and if you ask for something they tell you they will do it or have it the next day - then a different crew shows up that knows nothing about what you asked for.

We had eight different crews.

By the end of day four it seemed all was done except for the open ceiling. The team stated they don't work on putting back ceiling tiles - that's a different team so they left and said another team would be back. Then water started dripping after they had left from the ceiling.

On day five the water drip was supposedly fixed and the ceiling tiles put in place and all done. As noted by the day five team, we do everything so not sure why the day four team couldn't put the ceiling tiles up. In the end it was good they didn't put the ceiling tiles back since the system was dripping water.

Fast forward two weeks and on a hot Sunday evening we went to turn on the AC and received and error in the Nest thermostat. No bueno.

They sent a guy to fix it on Monday. Water was leaking and a sensor went off so he fixed it and left. He put the ceiling tiles back.

We turned the AC on and within a hour the ceiling tiles had water marks from yet another leak.

On day seven the final crew came out and re-did the work from days 2, 3, and 4. This crew didn't have anything good to say about the work done prior to them. They took video of the leaks and apologized for the poor work from prior teams. They put the ceiling tiles back also.

Not much of any information given about the system. We were given a survey and asked if we were given instructions. Ah, no. The most instruction given was you want the Nest box? There's no instructions but there's a website you can go to.

A lot of work was done. Compressor was installed on the roof. Unit was installed in our hall ceiling which was larger than the existing one. The unit is cooling ok. This just took longer than promised and the work was poorly done and seemed to be rushed.

In the end, everything is working but one room does not cool very much. I keep checking and keep wondering when the next leak will come. After one week from the final team finished, no leaks and everything seemed to be working.

Water is so very damaging. As much as they know this and as much as I asked if everything was tight and double-checked, it was disappointing to find the leaks and have to have them come back to fix them. This definitely did not bring confidence that leaks are not in our future.

When I called to report the problems throughout the installation I was consistently told that the teams sent were experienced and it seemed odd that there were problems. It is sad to hear the teams were experienced because they should have done a better job and if this is the best they have then I would say beware.

One team left a hole in my attic wall. When they left they said it was fixed. I found weeks later that they did not fix it they just covered it up with boxes I had in the attic.

Once everything was done, the installation manager told me to expect calls from agencies that would come out and inspect the units. You should receive a call in two weeks or so. To date, no one has contacted us about any kind of inspection or anything at all regarding our new system.

For the hot days we had, we are happy to have had the AC installed. Unfortunately, the process of installation missed the mark and I cannot recommend this company to anyone.

Victoria P.

5/17/2022

Orlando is a R.O.C.K. S.T.A.R. and great representative of this company. He kept me informed of his ETA and arrived on time. He is professional, knowledgeable, patient, and friendly.

This company was SUPER responsive! I called several from a Google search and NextGen was the ONLY company that offered a same day appointment. They were there within 4 hours. I wholeheartedly recommend this company.

Heidi C.

8/27/2020

I contacted NexGen after another AC company had us wait weeks for an appt, only to cancel the day OF, and then asked us to wait another couple of weeks thereafter (no thanks!). NexGen was able to send a tech out, Roger, within a couple of days and he offered excellent, informative, and transparent service. Today we had another tech out, Jorge, who was there to provide a quote for duct cleaning. Unfortunately our ducts contain asbestos and we can't have it done, but he did go over alternatives and was very knowledgeable. We definitely appreciate this company; with the 2 techs that came out, we can tell that the company seems to be consistent with high ethical standards in their service and employees. Will definitely recommend.

Isaac C.

01/09/2019 12:00:00 SA

These guys are lifesavers! I recently got a Nest smart thermostat and decided to do the wiring myself (note: not a good idea) and ending up messing up my heater right before a long, cold weekend. Yikes. I went on the Nest website and Nexgen was on their list of recommended providers, so I called them on Monday and got a reservation for Tuesday. I can't say enough thanks to Max and Roger for coming out. They not only brought out the ladder to get to the roof, but they fixed the wiring on my Nest unit, reinstalled it to a more secure location on my wall, and waited a little extra time to make sure that it was indeed working the way it was supposed to.

A special thank you to Max, who was personable, efficient, and honest. He made such a favorable impression on me in the short two visits I had with him. Though I would have preferred not to pay for an A/C repairman, I would highly recommend Nexgen if you ever need a technician to come out and look! My family is so thankful with their efficiency, expertise, and promptness. I wish I knew about them sooner before I tried wiring the Nest thermostat by myself... would have saved myself a headache and a cold weekend!

Erickson D.

7/29/2022

I requested a tune-up on our AC unit. I just wanted to make sure the unit was running smooth and in order especially using the AC all summer.
David T was the technician assigned to me. He came on time, was very thorough and informative. He was very knowledgeable of the unit, installation (even though he was not apart of the install 5 years ago), and the overall performance of the unit.
I was very happy with all the information he gave me and options to make our AC unit run even more efficiently.
NexGen you have yourself one of the most informative, personable, and professional techs out there.
Thank you.

Chara H.

9/13/2022

I recently used Nextgen for a pretty big job and I was left realing from their customer service, but there is one bright light and that was Andres. Despite my yelling and screaming, he continued to do his job above and beyond. He kept me informed, he showed up, and i was very appreciative of him. The only reason i would use nextgen again is because of him! Thank you andres for your service!

Jennifer J.

9/29/2021

We had a tune up done to our system by Nexgen. The booking process with Kelly was so easy. Morgan and Edwin were very professional snd polite. Definitely recommend them for work!

Mejai T.

11/05/2021 12:00:00 SA

First of all , shout-out to the wonderful people from NexGen my husband and I had the pleasure of working with.

Derrick- he did maintenance on our central air and fixed the mini split in my husbands office. He was the one who informed us the condition of our furnace and was very patient and efficient in letting us know what needs to be done and the options that we have. He was very respectful of our house and had shoes cover on while working. He cleaned up after doing his job as well. To add, when we had to talk to his supervisor he stayed with us and helped us understand the situation and our options. He was great!

Daniel- he is Derricks supervisor and he helped us choose the products we needed and also with the financing. He was very efficient in doing what he needed to do and upgraded a lot of our stuff. He was very patient with us as well and was very quick to accommodate my requests and made the necessary changes and add ons. He is really good in what he does!

Ulysses, Jordan,& Juan- they were the guys who came out to start the project. They worked for 2 days in our house and was very respectful of our place. They had their shoe covers , they vacuumed at the end of the day and left our place clean. They were quick to address our concerns and did a clean job! They are an amazing team led by Ulysses!

Iby- I cannot be thankful enough of her! She made sure we are happy with the projects done. I was not happy with another group that came to our house as they didn't show the NexGen standard work values that we have come to see and love. As soon as I mentioned it to her she addressed my concerns right away and was very patient with me. She sent another group to fix my concerns. She continued to check on me until I was happy and satisfied with the projects done. The best customer service representative!

David & Armando- they came out to fix the job that we were not happy about and they did a really good job. They were very patient with us as well and was very quick to address our concerns! They had shoe covers on and cleaned before leaving!

My husband and I loves NexGen. They know what they are doing! We got their membership too :) we know we will be taken cared of.

Mariza P.

9/25/2020

This is an update of my previous 1-star review. After giving my original review, Liz, the customer manager and Bill (sales) called me to fix and make it right for me. The permit was finally pulled , Hers testing was done and the only thing left now is the city inspection which I have scheduled next week.

I like my air conditioning and heating . Thank you Bill and Ismael.

Eldon H.

09/12/2019 12:00:00 SA

Bryan came out and took a look at my HVAC system and did an inspection and gave very helpful recommendations to keep the system running well. Will be calling them again for any AC - Heating needs in the future!

Deane S.

02/12/2022 12:00:00 SA

Our upstairs A/C unit finally died (after 28 years of service) right when the heat started rising this week. NexGen HVAC got out to see us the next day, made a sweet deal for us on the replacement of the entire upstairs A/C and Furnace units and the NexGen Team came out the next day (yesterday) and worked their asses off in the heat to get everything installed and running the same day!!

I cannot express enough how AWESOME the entire NexGen Team was from start to finish. Excellent Equipment - Excellent Deal - Extremely Professional Team - Wore their Masks the Entire Time - Answered Every Question. The new equipment looks & runs great, and the work done to install the units outside and in my attic was incredibly professional!!

I want to give a Shout-Out to each of the NexGen Team Members:

George G. - Initial inspection and Sales Guy
Tony - Inside Sales Guy (approved our sweet deal!!)
Pedro - Install Team
John - Install Team
Jesus - Install Team
Juan - Install Team
Hugo - Install Team

If you need any HVAC work done, NexGen is the best, most trustworthy, professional and cost-effective company to call.

NexGen HVAC & Plumbing has our business for life!!

Berrynicey ..

5/28/2020

Chris the technician was very professional and found my problem very quickly. He found that my husband had turned off the air conditioner from the outside of the house. I was just as surprised as he was. After that, he then proceeded to change my air filter to the air conditioner and checked the incoming and outgoing air to validate that the quality were at normal levels. I appreciate the honesty and excellent customer sservice that he provided during his assessment. Please give this man a raise or an award for being your best employee I highly recommend this company for quality service and hiring such a honest and courteous employees like Chris.

Daryl H.

11/22/2019

I had my NexGen Air and Heating units installed about two years ago and have no complaints at all. My electric bills have decreased and the units are very reliable.
Today Roger Cuadra came to service the heating units and get the system ready for the winter season. He did an outstanding job explaining to me what he was doing and gave me some recommendations which I appreciate. He was one of the most polite, respectful technicians I have encountered. Great job Roger, keep up the good work.

Ke In P.

02/02/2023 12:00:00 SA

Brandon and Daniel are great guys, not the types that hate their job but ones who love their jobs. They came to look at my heater at 9am and a new one is being installed 3 hours later. Would nevercuse anyone else.

Marc S.

9/29/2021

NexGen came out to diagnose a leak in my AC unit. The main technician, Roger, called me to let me know that he was on the way, and arrived exactly when he said he would arrive. He brought a second technician, name Taylor, with him. They knew exactly what they were doing, quickly diagnosed the problem, and made the repair. The cost was less than I expected and I could not have been any happier with the service provided. If you have any AC issues, I recommend this company

Daniel B.

04/03/2021 12:00:00 SA

Nexgen installed AC at my house a year ago. Their prices are fair. Their quality of work is excellent and their customer service is great too. 10/10 highly recommend Nexgen if you want a quality job done correctly.

Jean H.

8/16/2023

Amazing service and value from Raymond! He was able to perform the tasks requested and went above and beyond to provide great customer service. Would definitely return again, and I strongly recommend!

Richard M.

10/01/2020 12:00:00 SA

My experience with Nexgen was quite possibly one of the best customer experiences I ever had. If you have ever dealt with Nordstrom or Costco, you know what great, no-questions-asked top notch service is like. That's what it was like with Nexgen. Their guys (especially managers/techs who come out to explain the work) are extremely knowledgeable. A guy named Bill came to my place and explained why certain things I wanted to get done weren't even really necessary! He showed me how to properly use my fan in conjuction with my timer and AC to optimize the performance of my unit. He was honest, professional, helpful and courteous.

When I needed a follow up visit for something routine, Nexgen proved themselves trustworthy, reliable and courteous. Jessica, Kanani, Christy, Bill, Carlos - all excellent people I had the pleasure of interacting with.

I give Nexgen THE HIGHEST recommendation I possibly can. There's NO comparison in my mind to anyone else. I am a loyal customer for life!!

-Richard Moon

Roger S.

6/26/2022

We met with Randi on a Saturday, and he worked up an AC/ heat pump system at a price point that was right in our ballpark.
When asking how long the lead time was, we were floored when he mentioned they could start on Monday morning.
With a few phone call and some paperwork we were scheduled.
Monday came and Ulisses and his team showed up on time and got to work.
They were professional and courteous, and fast.
The system was installed and running by Tuesday evening.
The system operations were explained in detail and they even installed lighting in our attic to make it easier to inspect and change filters.
We look forward to many years of comfort with our new home heating and AC.
Sorry there are only 5 stars to give.

Jeremy B.

5/22/2019

I was wanting to have my AC checked on my new house and because the previous owners were smokers, I wanted the ducts cleaned. I googled AC companies and NexGen came up. I called them and someone came to my house that day. The rep that came Inspected everything and showed me that the ducts were leaking into the attic. He gave me a price for an all new system. I did want a new system but did not think I would be able to afford it. The price he gave me was good and their financing was good too. I ended up with a new AC unit, Heater, Ducts, Vents, Insulation in the attic, Nest thermostat. And they installed it all the following day. Would recommend them to anyone.

Yan Y.

8/28/2019

This company does pay attention to customer service! They're taking care of customers seriously and address needs with professional care! I'll make it my go-to A/C company from now on.

Sean B.

03/08/2017 12:00:00 SA

I found NexGen Air from Home magazine in the mail. Their advertised price for a whole new TRANE system of furnace and AC was reasonable and competitive. We have condominium with only central heating but never had AC. The furnace was about 15 years old so we decided to go ahead with a whole system replacement including AC. Tony, sales person, came out the next day and evaluated the space. He gave us written quote and told us the installation can be done the next day. Three guys, Jorge, Gonzalo, and Roger, showed up at 8am next day and took about 5 hours to complete. They seemed they knew what they were doing and everything went smooth. And NexGen Air arranged We Green HERS test company to come out and perform the test. That went well too...
So why only 4 stars? The problem began when I had city inspector to come for permit. To my surprise, inspector failed the inspection! He said the furnace has to be hardwired instead of being plugged in to an outlet. Even though hardwiring furnace was the first work item on NexGen's installation list, installers failed to do that! So I had to call NexGen again to correct and had to schedule for another city inspection. I had to take 2 additional days off because of their mistake and I was not happy. I have 2 year service warranty with them and will see how that goes and update this review if it warrants.

M S.

04/11/2023 12:00:00 SA

We believed my Mother in law needed repairs to her water heater because of an error code. NexGen Plumbing sent Alfonso out who called prior to coming. He was professional. Alfonso worked quickly and discovered a simple repair and didn't charge my 90 year old mother in law for the service call. He even stayed around to troubleshoot to see if there were more problems. This is the second time I used NexGen of Anaheim and they haven't disappointed us. Nice job Alfonso and to his Supervisor Clemente for hiring a honorable person.

Freddie G.

12/18/2021

Jesus just performed our regular maintenance and as usual, did a perfect job. Needless to say, NexGen is a great, reliable compamy. We've had our A/C installed 4-years ago, and has been working perfectly and maintained by NexGen. I highly recommend NexGen. All the staff has been great!

Dee P.

06/12/2020 12:00:00 SA

Great Service! Prompt in fact. James was very knowledgeable and explained things so that a lay person could understand. Made me very comfortable.
I have had the same AC guy for about 20 years and was not excited to try to find a replacement company but I may very well have found a good one thanks to Yelp. I highly believe in commending a business or a person for a good job, as well as calling one out for not meeting reasonable expectations. I look forward to a good relationship with this company and hope I will even get James the next time around.

Thank you Nexgen 2 hours later and my home is nice and cool! Today I am very pleased.

Cindy H.

12/14/2022

Our heating issues were difficult to identify but after multiple visits it was determined the primary issue was with the ducts and conduits being undersized... many thanks to the technicians who tried to help and grateful to Manny Martinez who was persistent in getting the issues identified!

Amigos Income Tax Services ..

06/03/2021 12:00:00 SA

Josh Perales stop by to helped us diagnose the problem we had with the Unit that we purchased, great service, he was very honest, transparent and explained very well all the options that we had to repair the Unit, trust is one of the thing you worry about when you hired a company for this types of services, fortunately not with NexGen, I would definitely use them for future services recommend them to friends and family.

Mac C.

8/17/2021

I was just reading my old review and wow, it's been 3 years and 3 months since I wrote it. The reason for the update is because I recently had to make a service call for my AC unit. I called on a Thurs during after-hours (which i'm thankful for them having this option) and scheduled a visit Monday morning, but I was hoping I can get something sooner. So I called again the next day and was able to get someone to come out Saturday morning.
Noah was assigned to me and arrived promptly within the time frame he said he would. He came in, looked at everything I pointed out and he promised to fix it. Turns out my unit was flooding because my drain was clogged. So he cleaned my system and cleared the drain. He said he'd complete the job in about 1.5 hours and he did. This included going outside to the blower fan and giving it a good clean. Overall, we were very satisfied with his work and his professionalism. He's a young guy with a great attitude and it was a pleasure to have met him. He said he'd be back to install some foam to replace the foam he cut out due to it being soaking wet, so I look forward to that.
Thank again NexGen and than you for hiring guys like Noah!

Brody T.

7/27/2019

Great Customer Service!!! Jeff Larson was our rep. He came out about a month ago to give a estimate at our place in Brea. My Husband has already gotten a quote from another company that was a little overpriced.
I used Nexgen at my condo in Stanton a few year back and was very impressed so I I figured I'd try them again. Although at the start Jeff told me he wouldn't be able to give me the killer deal I got before he would try his best. That's all I wanted!
What they did was provide honest, quick, and careful service. In the case I was in it was everything we needed! He and his crew were OUTSTANDING!
Now here's the out of the park play! About a week after our installation it was about 102 degrees outside and my parents AC went out. I called Jeff at 4:30 in the afternoon asking him for help... although it's not his area he had the office call me and it was fixed at 8:30am the next morning for only $280.
The other estimate my dad had was a whole new system!!!
Thanks Nexgen for being so honest!

Jo M.

12/16/2021

UPDATE: After seeing my review, Bill was very helpful and got someone out the next day without additional fees. The techs that came out were really helpful and professional, took care of the issue, and the system seems to be back up and running. I really appreciate the team's responsiveness. Hopefully with additional training for the answering service personnel, things will go much smoother next time.

It's hard to know where to start, but NexGen has been the most disappointing and frustrating vendor that I've ever worked with. They installed a brand new HVAC system for us a year ago and both the cooling and the heating functions have failed in that short time. While we are covered under warranty and repairs are supposed to be free in the warranty period, they still charge exorbitant fees to come out promptly and fix the issue. Otherwise, if you don't pay the special fees, you have to wait days or weeks without cooling or heating to have someone come out....despite the fact that they installed this system themselves and sold it to us as good for 10 years and it obviously should not be malfunctioning so soon. We live in an area that regularly hits triple-digit heat in the summer, and waiting without A/C for 5 days for a technician means we have to live somewhere else for those 5 days, and I believe that they completely understand that and use it to force you to pay for services that would otherwise be covered under warranty. It's unacceptable. They also fail to follow up on calls, and refuse to connect you to a supervisor if you need assistance. It's not just a mess of a company, but truly I feel that their business practices are dishonest and unscrupulous.

Melissa S.

07/09/2022 12:00:00 SA

NexGen was absolutely amazing to work with. I called and the next morning they were at my home. My technician, Clemente, was very professional and thorough. He took the time to listen to the problem and explained everything that he did. Nexgen will be my go-to company for fast and thorough service.

Steve N.

5/27/2021

Hired Nexgen to perform HVAC tune up and oh yeah, these guys do plumbing too??? Excellent! What motivated me to place a Yelp review here was Ruben for my HVAC tune up. He was top notch professional, courteous, and knowledgeable. I did not feel I was upsold, but my 30 year HVAC system really needed new parts. He took many pictures and emailed them so I could see everything he saw, he showed me pricing, discounts, and several options. I asked if he was available next week to do the work... he said he could do it right now. Incredible service!!! These guys arrive promptly at the scheduled time and call/ text before arriving. Thank you Ruben!!!

As for plumbing, same professionalism, courtesy, thorough inspection photos and reasonable pricing options without the sales pressure. I was shocked they sent a team of three guys for a drain cleanout. Thank you Clemente and team! My original 1956 cast iron drains need to be replaced, the photos showed it. I did purchase the annual membership through Clemente and already got more than I paid with the waived service fees and member pricing on the repairs.

Highly recommend, 10 stars, for this company who can provide trusted service for my plumbing and HVAC needs.

Glenda G.

05/08/2023 12:00:00 SA

If I could give it a zero, I would. My kitchen drain in the slab needed repair. I was told this would be a 3-day job and would entail jackhammering through the kitchen and hallway. I was told the inspection would be done on the 3rd day. I was very distraught having just lost my mother which Kevin R. at Nexgen knew about. I signed a contract for financing of an exorbitant amount. The work was done in 1 day (good, but misled on the scope of work). It's been 2 WEEKS and still no inspection or answers to multiple texts and phone calls. The workers were very nice, however, they left multiple staples in my ceiling, walls, and woodwork. I will now have to remove them, re-surface and re-paint. I still have two large holes in my floor that need to be repaired! My fridge is in the middle of my kitchen and I'm feeling totally misled and ripped off. I will not work with Nexgen again. I've had a lot of plumbing and home repairs and this is the worst experience ever. I'm beyond upset over this.

Mike G.

8/26/2021

Roger is awesome. Not only did he show up on time, he made sure he taught us about the problems at hand, future problems, and made great recommendations and repaired issues quickly. Will definitely be seeing him again.

Oscar M.

07/12/2022 12:00:00 SA

After contacting them via Yelp, I got robo-responses - not one but two assuring me they could help. Finally 5 hours later I was told they could not do the work and do not work on my unit. Good thing this was not an emergency - waste of time.

Derek H.

10/02/2020 12:00:00 SA

When the previous AC service we were using on our home decided to leave us with a bad repair and no reply after a few weeks, Nexgen sent out Ruben the very next day to assess and recharge our AC unit amidst this heatwave. He also made several recommendations on how to maintain our system and what to look out for, all while in full PPE and in terms that we could understand. We were thoroughly satisfied with our experience, and will look to Nexgen for any future needs.

Julian D.

3/17/2023

Rigo did a quick work on our clogged shower drain. As he put it, quick and painless! He was very polite and professional. Job well done.. thank you!

Jason C.

08/10/2020 12:00:00 SA

My technician Roger was early and professional. Walked me through all inspections and repairs. Also showed what i could do as a homeowner for routine maintenance. Very happy with his service. Thank you

Ryan M.

03/12/2020 12:00:00 SA

Our home central heater was broken and we were using space heaters and the gas fireplace to heat our home. My utility bill went from $100 to $300 a month from doing this. I called NexGen and they sent out Charlie Scott to take a look and see what could be done. Charlie did a good job at explaining everything to me and I think he gave a good recommendation for a HVAC system at a reasonable price. The installers showed up on time and got the job done by the time they said they were going to. Heater has been working great since install. Thanks Charlie and NexGen.

Cinthia S.

4/28/2021

So my boyfriend was looking for a plumber.. we called NexGen. Noeli was very friendly and was able to send us one same within the hr of our call. Joe and Jerry came checked everything and was able to fix it. They were friendly and very courteous. We had to call them again today because now the back of the house had plumbing issues as well. Joe came once again and explained the situation in detail. Joe is a professional young man, very knowledgeable. Will definitely recommend NexGen to all family and friends! Definitely 5star company!!!

Robert C.

10/27/2022

Bill your office has drop the ball as they said they would take care of as per last week conversation. Love the way you trow it back at me! Your company is so disconnected with the customers needs. Just look at the complaints with California state licensing board as well on this forum. It's all has to do with permits.

Michael A.

06/04/2023 12:00:00 SA

Here at the condo in Playa Vista, our HVAC system hasn't been checked in over twenty years and though it's been providing heat in the winter and cool air in the summer reliably, I thought it would be a good thing to have it checked out after a generation of service.
Unlike other companies that normally give customers a ball park time frame of when they might show up, NexGen's Service Technician Art RAMOS came at the appointed time right on the dot. I like that because I value my time, too, and have things to do. He did clean work inspecting my entire HVAC system from the roof machinery down to the blower and coil system in my ceiling. He gave me a straight to the point evaluation and service recommendation.
I liked it that he said I didn't have to do this unless my system actually broke down, or if it started to falter, or if I felt better having it done now rather than later in the heat of summer. I liked his professional demeanor, no pressure and no nonsense approach, and clean work. He also provided fresh photos of everything he examined.
I recommend Art RAMOS and NexGen HVAC services.

Elizabeth U.

07/01/2023 12:00:00 SA

It was a pleasure working with Alex Garcia. He came to provide service to our home. We needed an AC tune up and he arrived promptly and was very professional. Communication was excellent and he was able to explain everything to my husband in a thorough and clear way. We really appreciate the great customer service we received. Will definitely recommend them to friends and family. Thanks Alex! :)

Mike M.

04/10/2021 12:00:00 SA

Both Jose and Sergio did a fantastic job on my install. Roger really had his work cut out for him documenting my existing HVAC's issues and gave me good, better, and best options. Zero pressure on which to go with.

Jessica G.

7/26/2020

I've now had two positive experiences with Nexgen over 2.5 years. My most recent experience involved analyzing my AC Compressor to find out why my AC wasn't blowing cold air inside the house. I had told Nexgen that I would be home anytime that a tech was available; the earlier the better. Max from Nexgen was assigned the case, and he showed up early. He was friendly and quick to solve the problem! This service was done during the COVID pandemic, and Max was careful to have his mask on the entire time. He was professional, and he answered all of my questions about the AC compressor's issues. I am so thankful I had his help; next time I need to call Nexgen I will ask if Max is available to complete the service call.

Debbie C.

11/19/2020

I would truly recommend Nexgen Air services to anyone that needs heater services, Marcus Williams was on time and provide excellent services. He took time to make sure I understood what was going on with my heater and provided us important information that would help us later in the years. My heater is working great now for these cold winter nights. Thank you Marcus.

Laura B.

05/01/2019 12:00:00 SA

Nexgen Air Conditioning Co. was professional and honest. They installed
on their exact time table and the crew were hard working very polite and
skilled at what they were doing .I am so pleased with this company and would highly recommend them !!

Jiten M.

02/01/2020 12:00:00 SA

We called NexGen for help with installation with a Nest Doorbell. My parents live in an older home that has odd wiring and simply way out of our league. Roger Cuadra was the technician sent over and man, he did an AMAZING job. He had to come twice, once to review the system and the second time to install after we bought a transformer. He did everything right! He explained the process well, the cost, our options, how it would happen, time it would take. He also explained other things to my parents that they were aware about regarding their old AC system and heater. He also answered all of their questions. As somebody who can't always be home to help my parents, I was relieved to know they are in good hands. Nexgen received our business because of Roger :) he was wonderful. Will definitely be calling him for other needs again.

Sina R.

12/17/2022

If you have an issue with your HVAC just call and ask for Patrick. He did a great job reconfiguring our system and walking us through all the possible problems and solutions and he fixed everything very quickly.

Laurie H.

11/25/2017

Our experience with Nexgen was excellent. We purchased a new HVAC System and WiFi thermostat from Gary Derrick Project Manager on Friday. The old rooftop system was removed and the new system expertly installed on Monday. The lead installer, Pablo, and his team members, Rosario and Luis were extremely professional during the entire process. The team arrived a little early and went right to work. They displayed exceptional teamwork and communication both outside rooftop and inside installing the new WiFi thermostat and in the attic. The team was very courteous and paid great detail to protecting our floors and carpeting and cleaned up thoroughly prior to leaving. The team also carefully explained how to operate the new WiFi thermostat, how to register it and how to download the App for operation from our cell phones. The entire process took only about 6 hours. We were pleasantly surprised!
The next day the roofers came to patch the roof around the new HVAC system. They, too, were very professional and quick.
We wholeheartedly recommend Nexgen and their team of workers.
Thank you Nexgen for making this process so easy!

Michael G.

4/22/2019

Very accommodating staff! Ashley has been absolutely fantastic about helping handle my appointment!

Friendly, courteous and honest.

If you're looking for the best in Customer Service for HVAC needs, stop right here. You've found them!

David S.

4/21/2020

AC stopped working last night and my condo was blazing hot. Today I called for an inspection and they were here an hour later! George came out and was super knowledgeable and was able to get my unit running again. It's now frosty cold and I'm very grateful I called Nexgen. I will definitely be using them with any problems I have in the future.

Thomas A.

9/24/2021

Brandon R. came out to replace very old A/C vents on my roof. He was very communicative and efficient. He even came out two days later to check on the work and make sure everything dried and sealed correctly. I would use NexGen again for any A/C needs.

Johnathan M.

7/25/2022

I must say I hate leaving bad reviews for any business or company based off of shady employees. But if the company is OK with hiring a scam artist and they must not care about their company. I had a family member reach out to nexgen Plumbing. Due to all the billboards.The technician was amazing after trying to diagnose the problem he made a phone call. Shortly after a sales guy showed up and without any knowledge of what was going on or without spending any time to figure out what is the best option he immediately went into thousands of dollars worth of repairs. He was also very rude and disrespectful towards a technician and overall. It's hard to believe that without picking up one tool and spending no time whatsoever he is sure that $50,000 will fix the problem forever. In the beginning of the call He was Tyler P from sales. It's hard to believe in under 20 minutes he was able to come up with that total and when I asked to go into detail it kept circling around the warranty and if there's any other problems in the entire house NexGen Plumbing will come out and take care of that as well. Uncomfortable with his approach we wanted to get a second opinion. Everything Tyler P said to my family was a complete lie how can you come into somebody's house and want to charge thousands of dollars for something they got fixed for $1300. If the company allows this they will not be in business for long please be aware of Tyler P and his smooth talking sales tactics

Maggie O.

09/07/2022 12:00:00 SA

Brandon came out fairly quickly, especially considering i called for service at the busiest season of the year!

He ran a diagnostic, identified issues from the original installation by another person (could have been done better).

Overall, he told me what needed to be done, what needed to be NOW, what could wait, various pricing options.

And now i have a cool and comfy home.
:)

James L.

4/28/2021

Tim was great, came out and provided the estimate based on my needs for the project and walk me through the entire process.

HVAC was installed quickly and Pablo did a great job.

Will definitely use again for future projects.

Frank P.

06/10/2023 12:00:00 SA

Rigo came by to help with washer drain. he was very helpful and was able to help me get a Samsung tech the same day to fix my issue. Than you Nex Gen and Rico.

Frank

R K.

04/06/2022 12:00:00 SA

This is for Josh and his supervisor Ryan. They were both knowledgeable, professional and was understanding of our situation. Our furnace broke and needed to be replaced (16 yrs old) and found out later, our A/C unit was not compatible with the new furnace. They throughly explained why the old A/C couldn't work with new one. Customer service was great! Highly recommend them.

Irv G.

11/27/2018

Great service, they were able to see us sameday to fix our heater. Max was sent over and did a great job, very professional guy. Reasonable prices i think for the services offered.

Kevin P.

3/29/2023

Had the gas company Red Tag my water heater without properly explaining why. Called NexGen to come check it out and was taken care of promptly and very professionally. Jesse gave me a courtesy call prior to arrival and came to check it out. After his inspection he explained everything perfectly and took care of all my concerns. I will be using NexGen again and hope all the Technicians sent out are as good as Jesse! Thank you!

Hanh N.

7/18/2023

On a Friday night we decided to turn on the AC for the first time all summer and wouldn't you know it the AC didn't work. Called Nexgen and even though it was short notice and busy season they got Victor to come out the next night at 9pm! Victor got up into the attic to take a look and turns out the electrician that I recently called to do ceiling fan installations knocked the AC plug out. Victor even took pictures to show me what happened in the attic. He just plugged it back in and it started working again. Since he didn't have to perform service he waived all fees for coming out on a Saturday night at 9pm! Wow, responsive, honest and doing so shows they have integrity. With Victor's permission I'm attaching his photo. Ask for Victor! I kept his card.

Gary H.

8/27/2020

Kevin showed up with his face-covering in place, ran some diagnostic tests, found the issue, and fixed it. He was very informative and courteous. Now I have a better understanding of what happened and how making regular checks of the filter goes a long way in keeping our unit in good working order. Thank you, Kevin!!!

Adam v.

05/10/2019 12:00:00 SA

I contacted Jeff on Tuesday evening and had my AC installed in less than 24 hours! Summer time is coming, the heat is coming and Jeff couldn't deliver any faster. This job wasn't an easy job either. They custom fit my AC/furnace into a closet on my outside patio. I couldn't be any happier with the custom job they did. Super clean, professional and fast. From the estimate to the installation everything was very smooth. Would highly recommend Jeff and the Nextgen team to anyone.

Janel T.

11/25/2020

Jay is an excellent technician - very thorough and professional. He took the time to walk me through the issues that he found and explained everything to my satisfaction. And he was efficient and pleasant. I'll be contacting Nexgen Air for any HVAC needs in the future!

Jeff H.

10/03/2020 12:00:00 SA

I had a great experience with Nexgen. I called Thursday around 4pm and my tech Ruben was at my house by 7pm and sweating away in my attic. He needed a needed to order a specific part for my Carrier unit so he said he'd try to make it back on Saturday. He was able to get the part and make it back on Saturday and fix my unit! The company was great with communication and Ruben called both times to let me know he was on his way. He always had his mask and gloves on due to the pandemic.

Lee H.

3/20/2021

Nextgen picked up the phone the first time I called. The customer service rep whom answered was pleasant and professional when setting up the Free consultation for the next day. Wow, availability! They texted for confirmation, twice. Then Roger called an texted me when he was on his way. Communication was top notch, seeing it was bright and early in the morning.

Roger showed up on-time and upon discovering my inquiries didn't align with the notes he got, no problem, he went to his van, got his tools, and started diagnosing to see if there was a problem...which there wasn't. Roger then explained to me how my particular system worked, how to maintain it, and what price range to expect for this and that. The dude was awesome consulting me on HVAC. Very invaluable lesson. I'm sure you can find this type of info online via YT, but so much preferable meeting a real person that has seen and dealt with all types of situations. Roger actually informed me that the refrigerant pressure was a little too high. And notated to me the water faucet adjacent to unit, had no spigot around it for a hose. Now I know I don't need a whole home humidifier, my builder gave me an undersized or green unit, and I have to follow up with the builder for spigot.

Good half hour consult. Kinda what I was looking for. But would probably forget all this in a month or so, but now I know I can trust and call again if I ever have questions.

Jeanette G.

03/05/2023 12:00:00 SA

Excellent service and highly recommend this business Customer service is very helpful and the technicians were very professional and thorough.

Eric W.

6/27/2018

My a.c. stopped blowing cold a few days ago so I called Nexgen. Travis came out and was polite, friendly, and knowledgeable. He had the issue figured out right away, took care of it promptly, and explained to me what the problem was.
Glad I called Nexgen. Thank you Travis!

Jia D.

10/30/2022

The tech that came out was very knowledgeable and explained what the possible issues could be.Really appreciated the time he took to advise on possible solutions.

Chris B.

02/12/2020 12:00:00 SA

My 81-year-old Mom asked me to post a positive review for her because she was very impressed with the NexGen team from Anaheim. They gave her quick, friendly service, with thorough explanations that she could understand. James was on time, kind, and even went over the repair/new install options with me and my brother-in-law to make sure we were all comfortable with Mom's purchase of a new HVAC system and Water Heater. Following installation, Charlie did a thorough inspection and clean-up. Both James and Charlie made an excellent impression on Mom, and when she's happy, we're all happy! :-)

Denise B.

7/31/2020

Clemente did a great job. He was very nice and explained things very well. I definitely recommend you contact Nexgen.

Rosie D.

3/20/2019

We purchased our central/heat system from Nexgen about 3 years ago and unfortunately the thermostat went out. When I called to have someone come out they were quick to send us technician, Chris Shay. I didn't have the pleasure to meet him but my boyfriend did and he had nothing but GREAT things to say. Chris not only quickly diagnosed problem and although we didn't buy a new thermostat from the company, he was able to give us a temporary fix so that we can have ac/ heat, if needed. He also informed us of a new monthly maintenance program they're offering which we decided to sign up for. So with all this being said, I'd like to give high recommendation to Chris Shay at Nexgen! Thank you!

Mr. Z.

8/18/2023

Called for a simple clogged drain. Service tech Raymond showed up early. He did a whole house walk through for all of plumbing. He provided recommendations and explanations for what he noticed. Full service company. They offer many options. Ended up doing a water heater flush as well was the drain clearing. I'll definitely call them back for another project when I'm ready.

Anthony N.

4/21/2023

Tony R came to the rescue! Our AC was cutting on and off and he came diagnosed the issue and explained everything that was going on. We had multiples HVAC guys come out and couldn't fix the issue. He was great with explaining everything that was going on and gave us plenty of options to choose from. Thanks for keeping us cool Tony!

Veronique L.

02/05/2022 12:00:00 SA

Poor service. The technician was a rookie, took apart the wires when checking my heater and didn't place one back in.

He tried to sell me a new heater and other services!!
DO NOT CALL THIS PLACE

I got another referral who told me Next-gen always has issues.

Jay W.

08/04/2023 12:00:00 SA

Justin came out to service our AC. He was early and performed his inspection quickly. He explained all of the payment options NexGen offered to help with the identified repair fees. Justin was nice and courteous and knowledgeable.

M K.

01/12/2021 12:00:00 SA

Rueben and Adrian were fantastic. Service was very professional and friendly. They were very knowledgeable and trustworthy. I highly recommend them!

Julia K.

8/18/2023

Lucas and London came to install our main water shut off valve. They were very professional and efficient with this project. They called us 30 mins before arrival and made sure there was no mess left behind. I would recommend them for all your plumbing projects!!!

Kent A.

7/19/2023

I was experiencing several leaks in my water system and wanted to have a highly rated plumbing company do leak detection and repair. I called NexGen offered free leak detection if they did the repair. NexGen was very responsive and showed up at the appointed time. I explained to them that I had already detected separate leaks in three parts of my water piping, under the house, in the outdoor irrigation system, and in the piping going from the meter to the house. I determined this by shutting off various valves plus having a Flume system that accurately was determining and sending to my Iphone the leak flow rate in real time.
Rather than conducting any meaningful leak detection, they spent most of their time trying to convince me my house needed to replace all my water pipes and fixtures for $23,748 plus the cost of a separate contractor to fix all the holes they needed to make in my walls, even though I had already determined that most of the leaks were outside the house and due to a probable recent increase in water pressure from Cal Water coupled with old, no longer functioning regulators.
I asked them to first check the water pressure, which they did and it showed 140 psi, way above the 80 psi recommended maximum. I then OK'd them to install a new regulator on the main water line which brought the pressure down to 80 psi. All the leaks disappeared except for a small leak in the irrigation system; none in or under the house.
Based on these results, I cancelled the contract they had convinced me I needed and agreed to just pay for the installation of the new regulator. They charged me $1586 to install a regulator that I could purchase at Home Depot for $250 and for leak detection they never did. Just beware of their high pricing. Make sure to get a quote based on material cost, manhours, and manhour rates, nothing that was provided to me by their contract.

E F.

02/06/2020 12:00:00 SA

I would give six stars , best service , best tech Angel showed us all parts that needed replacement, before and after. Save time and money , you get the best here .

Brian T.

8/16/2023

Came out quickly, did a great job helping, explaining and fixing. I would recommend him others.

Zak R.

05/02/2023 12:00:00 SA

David from NexGen came out to do routine maintenance on my A/C unit. This is the second year in a row coming for maintenance. Extremely courteous and knowledgeable for all things A/C. He provides great advice and upkeep to have the a/c running for a long time and any potential issues that may arise. He showed me a few things that I did not know that could help the A/C live longer with real detailed pictures and readings etc that I can understand without feeling pressured. He is a great asset to the company and a value add to the customers he provides service to!

N W.

12/14/2022

After purchasing a new HVAC system from NexGen this year, my experience is that NexGen is sales focused and poorly managed. Specifically, I am unhappy with how difficult it is to get a response from them when you call with an issue, how long the installation process took, and the sales tactics used that later ended up being empty words.

My story is too long for this review, but you can read it in the attached photo if interested.

To sum it up:
I am a first time home owner and this experience has taught me to be more careful about these kinds of purchases. NexGen may appear to be well reviewed, but if you dig into BBB complaints or Angi you will definitely find issues. What I've learned:
-Get a written copy of guarantees and warranties.
-Ask about the refund, return and exchange policy.
-Don't sign any contract or legal document until you read and understand it. Insist that any extras you are promised are put in writing.
-Take your time in making a decision.

Joseph Z.

8/22/2022

These are the biggest thieves I've ever done business with in my life. I would trust a lawyer or politician before trusting NEXGEN. It all started when I received a promotion in the mail for $88 drain cleaning. My drains were working okay with a bit of a slow flow in the tub. Nothing major just thought it would be a good idea to clean out the drains so water would flow a lot smoother. I gave NexGen a call and they setup an appt for someone to come out do the $88 drain cleaning and they mentioned they would look to see if I had any problems as well.
Day of the appointment I get a call from the plumber from NexGen and he says he is about an hour away. He gets to my place in about an hour and says it would be real quick job. He goes to my tub and starts snaking the tub and makes a huge mess with black water and gunk going everywhere. Then after a few minutes he says that he won't be able to clean anything with the snake and that It will be a better idea for them to drill into the ground and redo the plumbing for a few thousand dollars.
Wait a minute? I went from a slow flow in my tub(very minor issue) to now needing whole new plumbing for the tub. I let him know I wasn't interested and he wrapped up his tools and gave me a quote for the job he recommended.
The icing on the cake is when he left without cleaning any of the mess he made and on top of that my water doesn't go down my tub drain at All.
So to recap, I went from water only taking a few mins or so to go down the drain in my tub to not going down at all. Now my family and I are unable to use the shower and there is black water that came up from the bottom. This is an issue I never had until before I called NexGen.
WORD OF ADVICE: If you ever get a flyer in the mail about the specials at NextGen, do yourself a favor and throw it in the trash and never call them. It will save you the mess, destruction, financial loss and misery that you as a homeowner don't deserve.

Leo H.

8/19/2020

Roger was great and very accomadating to the fact i was in a zoom class. Quick to diagnose and polite. Thanks!

Kelsey W.

2/22/2019

Nexgen was great! Quick response time and they were able to come out within a day to look at our heater. Our tech, Max was so nice and explained everything to us. Highly recommend Nexgen!!!

Hex A.

07/11/2022 12:00:00 SA

Good and Fast company. I recommend. James came over and took care of my A/C unit. His the man.

Chris H.

12/11/2020 12:00:00 SA

Carlos came out to service my system. He had all previous technician's notes and pictures. He was able to go over everything and gave all the options for short and long term services. He broke down costs of each one. Very clean work, polite, and helpful in explaining details of how everything works.

Luis H.

9/25/2020

Great service provided by Josh, he explained and described what he was doing. Was very patient with all my questions and this provides great customer service.
He also listened about my Allergies and asthma problems and recommended using the a air scrubber. After watching a video I decided to get it install.

Peter-and M.

4/19/2021

Upon receiving our negative review they actually sent someone out, I believe his name was Tyler. He was super friendly and apologetic and ended up changing all our filters and fixing the problem. He actually hand wrote us a letter and they offered to service our air conditioner and give us new filters for 1 year for free due to the previous problem.

Tony T.

9/23/2019

Highly recommended! I had two ductless AC units installed by Nextgen Air for my parents. Jeff was extremely helpful and very professional! We got an excellent quote, and my parents definitely appreciated that. The service was excellent, communication was outstanding. We had another unit installed by a previous AC installation company that did a shoddy job (not sure if they even specialized in HVAC), and definitely not to code. Nexgen was even able to re-route the electricals of that unit and bring that u up to code as well. My parents and I are thoroughly satisfied. Thank you Nexgen and thank you Jeff!

Luanne L.

12/06/2022 12:00:00 SA

Eddy came out to service our AC and did a great job explaining every detail to us about our AC unit. We have never had any other AC service that has treated us so well and explain how our unit works. We will definitely refer Eddy and NexGen to all of our friend!! A+++

Alyssa R.

8/16/2023

Not sure which location came to our house but they were very responsive. Our air conditioner went out one evening and they came out the very next day. They confirmed our air conditioner needed to be replaced as it was over 20 years old. Installed the very next day! Works super well and is actually energy efficient because it blows out such cold air, I don't have to set the thermostat low like I did on the prior thermostat. The upstairs is finally cool!!! Financing available. The work crew arrived on time and work together as a team. Cleaned up very well. Initially we were told it was going to be a two day job, but they ended up doing it in one day. Super pleased with the customer service, and the entire process. The only downfall was the cost. Probably more expensive than other units from other companies BUT it has a lifetime warranty which the others don't have and has excellent responsive customer service. We feel it's worth the money. So while the sun is blazing outside, we're sitting cool inside!

Sang T.

8/25/2022

This review is purely for Tyler, because I didn't get a chance to use their services yet. However, from booking till Tyler came out to our property have been extremely pleasant and great! I called for an estimates and they send Tyler out right away. Tyler went above and beyond what needs to be done, he to show me where is the problem and what needed to be done without breaking my budget. He was honest and didn't try to upsell. If we decide to do the service, I would definitely booked with NexGen because of Tyler.

Gail C.

2/21/2023

Wow.!! This is an awesome company. I have been a homeowner for over thirty years. Customer service is key on my list for services rendered. Roger and Izaiah explained the process the services and did not try to over sale me on anything. My heater was blowing cold air and needed some minor adjustments. Roger walked me through the importance of keeping filters cleaned and how to set the thermostat to support the proper temperature comfortability. Roger and Izaiah gave an outstanding representation as to what I have missed for so many years.CUSTOMER SERVICE from the beginning to completion. I Highly recommend NXGEN and of course two of the best tech around Roger and Izaiah. Thank you, Thank you. see you next year for the check up! Awesome! The heart felt message in the advertainment was absolutely delivered they care about people. Thank you
Gail

joel t.

7/17/2018

I usually don't do reviews, but I could not ignore the wonderful work, professionalism, courteous service that neXgen air crew provided
They came on time and worked tirelessly to ensure that the work was done beyond our expectation,they left my house clean, Juan Joaquin and Eliseo were just amazing,so professional, respectfully,they are the crew to have do your air conditioning work,they do not disappoint.i wish I had another house so I could have them do more work, I have been telling my coworkers to call this company and their wonderful crew.thank you Jeff and neXgen air. Happy customer.

Joel and Emma Tejeda
Sherman Oaks,cA

Guillermina M.

12/19/2020

First time using Nexgen. We had a very positive experience with David. He was very thorough and had a very good attitude!! The process was quick and the team worked really well. Pablo came the next day and his team and completed the work in 1 day. They had a whole team complete the work. I live in Alta loma and I would recommend them.

Cheryl M.

10/21/2020

Paul came and did the initial inspection, which revealed rodents had chewed through several of my ducts. Based on his recommended options, the air ducts & registers were replaced and a whole house fan was installed. Albert and Hugo arrived on time and completed the entire job in one day, including cleaning up before they left. They were respectful, wearing masks and shoe coverings, while in the house. Follow up/final inspection was scheduled several days after the job was completed. That was a welcome surprise. Opportunity for unanswered questions or tweaking of the system. Marcus came and took care of that last job. Great job by all the Nexgen employees

Lisa C.

3/26/2022

In February, I had quite a bit of work done by the NexGen HVAC & Plumbing teams. I replaced my HVAC and all of the original plumbing in my almost 100 year old home. It was time!

The Pros: I rate the customer service from the NexGen team a 5. Most everyone that I spoke with was kind and professional, and most of the work done in my home was done well, based on my knowledge of HVAC and plumbing.

The Cons: Where do I start. After the main job being done, there were some pieces that needed to be taken care of. That's where the challenges arise.

1. After adding a pipe to my laundry room, two pavers on the patio needed to be replaced. During the job, the technicians removed the pavers (breaking one) to make room for the pipe. They did this without asking me. I only discovered pavers had been removed when I took a walk outside just as the plumbers were finishing for the day. Eventually, the pavers were replaced by a member of the warranty team, but it took 4 weeks and I got the run-around when I inquired.

2. During my HVAC consultation, I was told by the Sales Manager, Chris Shay, that ALL of the duct work would be replaced. One of the issues I had was the outdoor smells being pulled into my home when I used my units due to gaps in the existing ductwork. After the new units were installed and ducts replaced, this issue continued. I learned that the ducts on my roof were not replaced, and was told by a NexGen customer service rep that Chris told me they would not be replaced during my initial consultation. This was not true, and was such a disappointment to hear. The ducts on the roof were ultimately sealed by a member of the warranty team. Images of the condition of the ducts prior to being sealed attached.

One note here: When I expressed concern to the customer service rep about the way the Chris represented our initial consultation, she advised me to write a note to Shane Littrell. I sent Shane an e-mail and he never acknowledged and/or responded to my e-mail. As a customer, this just doesn't feel great.

3. The drain in the shower of my main bathroom was replaced. After being advised not to use the shower in my main bathroom for a week, I was looking forward to finally taking a shower in my bathroom. When I turned on the water, it trickled out. I called customer service, and a plumber was deployed to assess the problem. Unfortunately, he was unable to diagnose and fix the problem. Another plumber was deployed, Desi who is AMAZING, and after about an hour was able to determine that a valve that was turned off when the plumbing was being replaced was never turned back on. This valve impacted the water flow/pressure to my shower.

4. As mentioned, the drain in the shower of my main bathroom was replaced as a result of the pipe being replaced. Because the new drain was larger than the existing, a larger hole was cut in the tile floor of the shower. The plumber said it was sealed with cement and advised me not to use the shower for 7 days so it could cure. I followed his instruction and due to the water supply described in #3), I didn't use the shower for about 10 days. That was more than enough time for the cement to cure, right? Well, today during a routine cleaning, my housekeeper advised me that the drain cracked. When I surveyed the area I noticed the cement is damp and pliable like clay--see image attached. I called NexGen and this will also be turned over to the warranty department.

5. Some of the walls needed drywall repair as a result of the HVAC work that was done. The first technician believed there was a leak and was unable to complete the drywall repair. The following week a team came to inspect to attic to ensure there wasn't a leak--there wasn't. A second technician was deployed a few days later to complete the drywall.

While I'm pleased with the performance of my new HVAC and plumbing, I'm disappointed with the amount of follow-up that I've had to have with NexGen. Things that seem simple like turning a valve back on or sealing a drain that is regularly exposed to water with a material that isn't porous seem like no-brainers. I have been inconvenienced in ways that I wasn't expecting after the initial work was completed.

My hope is that the repair of the drain is the last call that I have to make to NexGen for a while......

Dreamers 8.

07/12/2019 12:00:00 SA

Furnace and AC Tune-up using the Groupon voucher. Bryan with Nexgen arrives promptly and briefly go over the process for the inspection. He complete a report and explain what he has done. He also check the air duct. Apparently, the ducts contain some elements of asbestos and he recommend to replace it. It's done over an hour. He is very professional, courteous and helpful.

John K.

09/07/2019 12:00:00 SA

Chris was extremely helpful honest and fast. i would work with them again without a second thought. Quick to diagnose the problem. And the company was very communicative and help all around.

Alison D.

07/08/2022 12:00:00 SA

I was VERY impressed with the service we received from NexGen, specifically their tech, Clemente. He was early for our appointment window (that usually doesn't happen) and was extremely clean and respectful. He even put booties on his snake machine as he wheeled it through to the backyard. He kept me updated as each new finding and was extremely knowledgeable in our issue. I will definitely be using NexGen again just because of our experience with him! Most big companies just try to get you for every dollar and I absolutely did not feel this way. What a pleasant experience and outcome!

Nicole C.

05/10/2021 12:00:00 SA

Joel at NexGen is the best! He shows up on time and is very thorough. We request him anytime we need someone to look at our AC. If you need reliable service with a smile, request Joel at NexGen!

Bob K.

08/07/2021 12:00:00 SA

Had new A/C installed 6/17/2021,but heater no longer works and there was damage to wooden stair flooring. Reached out many times and just received promises that they would correct the matters but still no resolved. AC does work but the other issues must be addressed and correct. Robert K.

Karina S.

7/25/2021

Jacob Angulo and his crew did a phenomenal job replacing the whole gas piping in my house. My family and I were very impressed and very happy with his impeccable job, courtesy, his professionalism and for going above and beyond to make sure everything was perfect. We were without gas for two weeks and what other companies couldn't figure out and just took our money without doing anything, Nexgen was able to solve our issues even though it was a big project. I highly recommend Jacob Angulo and his crew for your next plumbing needs! I will definitely be calling them if I ever have another plumbing issue.

Sharmaine P.

8/29/2018

Our air conditioner and furnace unit went out so I called NeXgen AC & Heating. We had Dennis Rulli help us with a whole new system. The install went very smooth. The workers were very polite and professional. They showed up when they said they would and completed the job with no problems. They cleaned up the space and took away the old units. It was seamless. We are very happy with our AC unit!! Made it through the record heat.
Thank you Nex Gen Air!!

Robert B.

2/16/2023

Christian came for a check up and of course I understand that the business is based on improving or upselling. He was nice and professional while discussing the system. I want my system to last and not breakdown in the middle of a heat wave. Christian checked the system and mentioned upgrade options. No pressure at all. I agreed to a system upgrade and discussed why I did not want any others. Great experience and happy for the help.

Erik M.

4/19/2019

Contacted Nexgen for some heater repair. They responded within 10 seconds to my request for a quote. George arrived exactly 2 hours later. He was early for the appointment. I received text updates from them as well.

George diagnosed the problem and provided me with three different options. He had to get a part and returned the next morning. Again early. Problem fixed, explained, and no hidden charges.

I've dealt with many contractors and services. Nexgen is by far the very best company I have ever dealt with. George is an awesome ambassador, honest, clean, prompt and fair.

Thanks Nexgen!!!

Sarah T.

01/05/2021 12:00:00 SA

This review is long over due. Requested a quote from NexGen HVAC online, and within 1 hour they emailed me an appointment time for the same day. The sales representative, Tony, was very friendly and followed all COVID safety precautions by wearing a mask at all times and foot protectors. He immediately examined my old AC unit and did a quick inspection of our ducts. He suggested a few options for a new AC unit and was very helpful in deciding what would be best for the square feet of my home. He continued to go into great detail on how everything would be installed including all the regulations and city inspections that would come with the package. He even gave me a great deal on the AC unit by adding the Costco rebate. The installation started the following day and took a 2 days for it to complete. Next was the city inspection but that took several weeks to set up an appointment; however I did not have to contact the city, NexGen took care of it I just had to set up the date. I highly recommend their services; they are very thorough and made everything stress free.

Diana L.

7/30/2018

To the owners credit, he contacted about my service issues after I had tried to work through issues with one of his managers. The owner Ishnael said he had educated his trainee technician about their business policies and had given him a warning. The owner reimbursed me the service fee for using another AC company who told me I did not need Freon in my AC unit. The owner also did not charge me for installing a capacitor that the trainee had charged me for but which a previous technician said would be installed free under my annual plan if I provided the capacitor for my heater. The trainee also said I had the wrong capacitor so he charged me for a different one . My brother, an AC contractor in another city in Northern California could have made a mistake in supplying the wrong one. The owner definitely is trying to correct issues that happened with my last visit and I applaud him for doing that and making things right.

Jennifer B.

11/20/2020

We needed our garbage disposal fixed. We bought it back in April from Nexgen. Clemente worked on it for less then 10 minutes and got it working again. Since it hasn't been a year yet we were covered under warranty.
Clemente had a mask, gloves, and shoe booties. Very professional and efficient. We are repeat customers and will continue to be since we have been getting amazing customer service. Thank you Clemente for quickly fixing the garbage disposal and being so professional. We highly recommend nextgen! Thank you again Clemente you were amazing.

Dawn M.

07/07/2018 12:00:00 SA

I'm so grateful for my new furnance and A/C that NexGen installed. I just had a horrendous 2 weeks dealing with my home warranty. They sent out a vendor that was completely useless. The next vendor they sent out spoke to me in a threatening manner and accused me of not using the A/C properly. Neither company bothered to inspect the ducting in the attic or properly assess both the A/C and furnace. Someone recommended NexGen and Jorge came out that day and did a thorough inspection and quote. Gustavo and Simon arrived the next day for installation. Everyone from NexGen was friendly and professional. I feel totally confident in recommending them. I'm so grateful to finally have a functioning A/C.

Janis R.

8/26/2021

I needed a maintenance call on our AC systems and Ryan Bishop was amazing. He called ahead, came on time and explained everything he would be doing. He offered air cleaning as well but did not hard sell. He is extremely knowledgeable about the different types of systems and answered a lot of questions. The pricing was fair and he gave time to make decisions for next steps. I would highly recommend NexGen for HVAC and will consider them from my plumbing needs as well.

Chris C.

8/30/2019

Set up an appointment with Nexgen. Technician Jeff L arrived at my house two days later and right on time. He was very professional in his appearance and manner, even putting bootees on when entering my home. This tells me they care. He ran his diagnostic, even going as far as tell me what he was do and look for with his equipment. Once he found the problem, he fixed it and even gave me some pointers on little thingI could do for my system. Was so impressed with his knowledge and customer care, I sign up for there service package. Will definitely refer Nexgen to family, friends and neighbors.

Well a month later my AC unit started scream at me. I called Nexgen and requested Jeff L again. The next he came out assessed the situation and gave me the bad news. I decided to just go and get an entire new system. AC and furnace. Nexgen show up the next day and completed the install. It was nice to see that they installed equipment with their name on it. Also life time warranty on machine and 10 yrs on parts. Energy efficient and very quite system is running great. Also I was selected as a valued customer and got some free Angles tickets. By the way got some over the phone quotes they want about $4000 more than I paid. Thank Jeff L. and thank you Nexgen.

Mirza O.

8/25/2022

Both the AC and plumbing team did a great job! I knew the company name but never worked with them before. Very professional, friendly, patient and knowledgeable team.

Not only they did their job but they also didn't mind going the extra mile. The squad we worked with gave us world class service.

Gabriel was the consultant for HVAC and got the plumbing quote from Clemente and Vinny. All very helpful and professional. Great guys to work with.

The plumbing team finished the whole piping in one day and stayed until 6.15 pm to clean after themselves. Thanks to every single member:

Plumbing Team:
Andres (Leader)
Aron
Miguel
Gustavo
Andrew
Baby Jesus

HVAC Team:
Aroldo
Joshua

Very happy with the service and quality of work. I definitely recommend Nexgen for your HVAC and plumbing projects.

Jeannine K.

09/10/2021 12:00:00 SA

Excellent service! I called first thing in the morning and NexGen offered me a 4:00 p.m. timeslot on a very hot day. I so appreciate Roger punctually arriving at our office and cheerfully & swiftly providing a proper diagnosis after a thorough evaluation, which was not easy climbing to the top of a medical building! I was impressed with his work, professionalism, and excellent communication. Thank you for rescuing our patients from hot patient rooms!

Shelly P.

09/10/2018 12:00:00 SA

Wanting to upgrade my heating unit and add A/C, I was referred to Nexgen by a neighbor who recently had their unit replaced. Scheduling an appointment was easy. Brian came out, inspected everything, crawled around the attic (on a sweltering day), took photos. He spent 1.5 hours reviewing everything in detail and answering my many questions. After getting additional quotes, I decided to go with Nexgen. Scheduling was very easy. I had a new unit installed the following weekend. Wow, what a difference! Unit working perfectly. Very happy with Brian and Nexgen employees for doing a fantastic job. Cleaning up after themselves (very important), explaining the heating and A/C unit and providing instruction. Received a follow-up call from Brian to see how things are going. Awesome service. Highly recommend Nexgen.

Minerva H.

03/10/2023 12:00:00 SA

gen air came out and looked over our heating unit. good conversation with technician.

Mark C.

08/12/2023 12:00:00 SA

Great company. Needed a hvac company to check out my fan, furnace, and ac system for problems. Michael did a detailed analysis of the system, gave me honest recommendations. He is an excellent communicator and explained the possible options well. The company does a great job of getting a tech out to you in a timely manner and letting you know when then are going to be there. They have all of my future business. Highly recommend Michael and NexGen.

Kimya G.

09/01/2022 12:00:00 SA

Roger was our technician. He was very professional and knowledgeable about our air conditioning unit . He found and fixed the problem. I am very satisfied with his work.

Thomas M.

6/26/2023

NexGen helped us with disconnecting and reconnecting our AC for a concrete project. The response was quick and we were able to schedule the two appointments with ease. Although there was a minor hiccups with getting bumped to a later time slot on our second appointment, the team was amenable to me showing up late so they could start the work. The employees were professional, kind, and knowledgeable when I had questions about the process.

Scott M.

5/18/2021

Rating 5 FIVE STARS
Roger is the best; very professional, explains everything, helpful and courteous. Not a pressure sales pitch. I feel good about my system after his care. Best AC service I have seen in 36 years.
I have to admit that I learned more about my HVAC system then ever before, including the weak points. Good advice.
Scott

Tiffany P.

02/07/2023 12:00:00 SA

Robbie completed the job , did really well and explained everything he was doing very knowledgeable .

Priti P.

08/10/2023 12:00:00 SA

Had both HVAC AND PLUMBING SERVICE done today.for AC maintenanceand hot water system flush and install an air gap for the dish washer ..both gentlemen Jason and Manny were very efficient, professional and courteous, both explained the entire process, what to expect, what the cost would beetc..prior to commencing . I definitely plan on using there services again.

Sunil A.

05/07/2021 12:00:00 SA

Ryan Cortes, the Project Manager showed up to my house for a brand new install consultation. He was very thorough and answered all my questions with expertise. He went above and beyond to check every aspect of my current setup to ensure I would have what I need with the new setup. He was very transparent and honest about the prices and services and I am very happy with the deal I got! Would highly recommend Ryan and NexGen to all of my friends and family!

Tricia L.

7/20/2021

We called a couple plumbing companies but needed this leak taken care of right away. We had gotten a leak in front of the house. It was the connection from the meter to our house. The galvanized pipes had rusted. Although we had never heard of pex piping, my husband and I decided to go with it because of the turf grass we had previously installed, they wouldn't have to take it out. They were able to connect a new line with this material and finished it up with a copper spout. Arturo and Douglas were the last part of the crew and they showed us how to use the system and it has been working great. This company was so fast and efficient in getting the job done. Would definitely recommend them. Thank you!

Kelly K.

10/02/2020 12:00:00 SA

Ruben was fantastic, he arrived on time in PPE and was very thorough in his diagnosis of the AC unit. He was able to explain everything going on with our current unit and what repairs were needed. He explained the cost breakdown clearly and made it easy for us to understand. We would definitely recommend this business as they are very professional, clean, and timely.

Chris O.

12/15/2018

Our heater did not work when we needed it the most! I message the company thru yelp and they responded right away and got an appointment the next day. The company charges the least to diagnose the problem and whatever needed to be repaired-you get credit for it from the initial fee. The technician came on time and very professional, according to him it was just loose wiring which he fixed. He is honest and reliable,
Please support companies like Nexgen Air Conditioning! Thanks a lot for a job well done &
Special thanks to Jeff, the best technician- very personable & knowledgeable!

Mary M.

3/14/2019

Highly recommend Nexgen. Great experience from the first person I spoke with on the phone, to setting up the appointment to the service rep Chris, who called me as soon as he left our house.
As a landlord, who wasn't able to be at the property, Nexgen made me feel like I was there. When Chris came to fix the heater, he keep me in the loop. It was so good to have been part of the process and quickly tend to my tenants request.
Nexgen understood my issue and worked with me and my tenant to make the appointment and remedy the situation.
Chris made me feel comfortable and told me exactly what was going on. He even did a check on the whole unit.
So glad I found them.

Ellie P.

03/09/2019 12:00:00 SA

Amazing company. We explored other companies and the cost was double. We called them for a quote and someone was at our house the same day. What a relief! Our heater unit broke that day and the weather was cold. The person that came to our house was knowledgeable and professional. His name is R. Hanson and he was patient and worked with us. The next morning they installed the heating/air unit. Very professional and amazing installation. I highly recommend this company.

Debbie B.

09/12/2019 12:00:00 SA

Very happy I called. They quoted me and the quote was explained step by step and what was included. Charlie is a good representative for your company. 5 days later i had my install. The two young men were very respectful and polite and did a timely job

Clay V.

10/05/2020 12:00:00 SA

Max came out to my restaurant today and was very patient with me. We had some leakage coming from our AC system, and I kid you not.. we had two other companies come out and just flat out tell me they couldn't help me. Max got up into the ceiling, located the issue.. mind you the area where the issue was is a very tight small and hot area that I don't think most people would even want to get wedged into.. Max on the other hand had no problem with it. He is very knowledgeable and actually did a full inspection of the building to insure he was eliminating all other issues before starting his work.
I will 1000% be using NexGen for all of my AC check ups and maintenance.
Thanks Max! Seriously can't thank you enough!

David D.

06/05/2023 12:00:00 SA

I will say they were prompt and did the work requested. After they showed me pictures to help document the repair work

Artem K.

6/14/2023

NexGen came out for a an ac tune up. Timely response, Joseph was helpful and walked me through the system. Our unit was all cleaned up and ready for the summer! Would recommend for future HVAC work.

Tara C.

9/17/2022

Albert Daniels came out to our house this morning. He was professional, knowledgeable, respectful and polite. He asked permission before he did anything and explained every single thing he did. He did not try to oversell us or charge us for anything unwarranted. He spoke very highly about his company which I always find to be a great sign of a company. Without hesitation I recommend him and his company. It was really refreshing to have someone so honest and trustworthy. THANK YOU ALBERT

Huynh L.

2/15/2019

First, big thanks to Nexgen and Jeff for taking over the messy job that was left by Airwest HVAC. Long story short, Airwest started the project finish the installation but failed to pass the city permit 3 times. They took my money and vanished into thin air. I tried to contact many other companies but none willing to help and scared of the liability. So this is a big applause and appreciation to NexGen when they agree to complete the correction recommended by the city.

Jeff who is very helpful and responsive, contacted the city, had the quote within days.

Finally Airwest showed up and did the corrections after I wrote thousands of reviews and filed lawsuit with them.

Even though I didn't go with Jeff, but have to say thank you and wished I had contracted with NexGen from the beginning. Very professional!

Dinah G.

2/17/2023

Dylan & Tyler were great. This company communicates great, reliable, kind & super professional.
This company is my go to plumber from here on out. 5 + stars!

Erin N.

07/11/2021 12:00:00 SA

Our AC unit went out... we called several companies and NexGen was the first to reply. They set up an appointment within 24 hours. Juan (from NexGen) arrived, analyzed the situation and gave us several options. There was absolutely no pressure and we were able to make a decision that was best for our situation. After deciding to replace our 24 year old system, we had the best crew . Jessie, Jamil, and Ignacio were very professional, knowledgeable and efficient. They listened to the issues we had with our previous system, and adjusted the new system to work perfectly. We highly recommend NexGen to service your HVAC needs. They are amazing!!!

Walter K.

7/26/2020

I usually wait a year to write a review on something like an air conditioner. In this case I'm glad I did. The installation of my heater/air conditioner went well and the product works well, however, the service is bad. I've called three times to try to get the unusual size filter in the furnace. My wife and I are both v. close to 80 years old and both have health problems that would make it almost certainly fatal with Covid 19. Three times I've phoned and tried to get a filter just placed on the front porch. Three times I've been promised a filter that afternoon; three times nothing has shown up. I will no longer trust these people for service.
Go elsewhere for your HVAC needs... you'll be happier!

Two filters were delivered to me this morning. I understand Nexgen will explain the problem with the original requests

Roy S.

1/30/2019

Excellent service, professional installation team. Definitely recommend for any sort of A/C or Heating work you need done. Sales is honest no hidden cost at all. As far as pricing Nexgen is up front and honest.
Thanks Ceaser as far over looking my central A/C Heating installation.
Response time for service or follow up is definitely the best.
Thanks for service coordinator Ashley and CeCe to be on it as requested
Service on timely manner also very clean work

Very professional Company

Thanks

Kristina B.

04/04/2019 12:00:00 SA

Mario was on time and very professional. He answered all my questions. And the rest of the staff who booked the appointment was very efficient as well! Great job nexgen!

Robert Y.

9/18/2020

James came over to diagnose an issue with our AC compressor. He was able to provide a cheaper solution than to replace the whole HVAC system which other competitors were suggesting. So far the AC has been running much better! Thanks James and Nexgen!

shannon s.

09/06/2019 12:00:00 SA

I had an excellent experience with Jeff Larson and Nexgen! Jeff was very professional and friendly. I received a quote and had my new systems installed within a couple days! The team was on time, efficient and CLEAN! I didn't move a thing or have to clean anything after! The installation team was nice, professional, respectful of my house and worked so quickly! When they were finished they were very informative about the products and how to use my new thermostat! I also had hvac work done at my business and had the same experience! Thank you Nexgen!

Jae K.

4/24/2020

I spoke to Jeff Kieffer today. I found out that he was my sales guy 14 years ago when I installed a new hvac system. He remembered my house and a lot of its details. He recommended that I keep my system and call him when the system has given its last leg. I appreciated his honesty and straightforward talk.

Natalie T.

05/06/2023 12:00:00 SA

Art from Nexgen Anaheim was really awesome! I don't usually write a review but after 3 months and 4 HVAC companies, Art was the only one who could figure out and resolve the airflow problem actually within 5 minutes he walked into the door.

My problem was that airflow was strong in bedroom but no airflow in living room, all these other companies cannot resolve or figure out the issue. Art came in and explained how airflow worked, adjusted it from the unit, helped to check the system and coil, and reseal the unit. He made sure everything worked before he left.

The whole visit was only 15 mins and he resolved the issue 4 others companies cannot resolved in 3 months. This is my best experience so far.

Thank you ART!!!

Mikki J.

6/16/2023

Larry was awesome! I thought my water softener was leaking. Larry listened to my concerns and looked it over. When that was ruled out as the source of the water, he went under the house, took video and showed me what was going on. He was through, affable and knowledgeable, letting me know what he was finding and showing me on his iPad the issues. The entire crew have been very courteous and hardworking. Larry is 5 stars. The price? 3 stars. Very expensive!

May K.

1/23/2020

Talk about a real professional company. Between getting someone on the line when you call, to an immediate appointment, same day repair and installation. I have been impressed by the following up and how quick and easy the process has been.

Working with other vendors have been like pulling teeth, long appts and just not a large enough team to service you like you need.

I highly recommend giving NeXGen a call the next time you need a HVAC company. It'll make your life easier.

Judy B.

7/30/2019

Jorge was great. He was very professional and didn't add pressure. The company was professional guys came in did job and lefted my house cleaner then when they got there. Will recommend both.

Salinaz B.

9/21/2020

Roger Cuadra was great. He was on time onsite and did an amazing job answering all our questions and detecting the issue we had. We give his service a perfect 5. Thank you for easing our mind and having great solutions.

Scott R.

5/30/2017

First off, let me say I normally do not make it a habit to write reviews on every company I do business with. Having said that, I do feel its important though to let others know that may be in the same position I was, and to have a honest opinion of a company they may choose.

My wife and I decided to purchase a new HVAC system for our home. The house was built in 1999 and therefore is now 18 years old. The system we had was a 4 ton Goodman which I might add not in desperate need for an entire replacement (AC, Coil and Furnace). We figured since we are getting older and could afford one now, to replace the system so as to not worry for the next two/three decades.

Believe me, I did some research through Google, Yelp, Angie's List and word of mouth. I had several companies come out, all with a different manufacturer that they use. Goodman, Rheem, York, Lennox and Carrier. I was about to pick one, when I said heck I don't have a representative from Trane. I called Nexgen, as they had listed that they also service the Murrieta area. I initially talked with their GM Sean Norman. I was not a very friendly call for Sean, as quite frankly I was tired of all the sales pitches and information that I had received. So, basically I told Sean go ahead and have someone come over, but believe me I know what I want and am not interested in any sales pitches. Sean, said ok not a problem, and had someone who was in the near area stop by later that evening.

Michael Amodeo is one of their Project Managers and stopped buy to give us information on their product; Trane. He was not only very knowledgeable, but very trustworthy and straight forward. Those of us from the east coast appreciate this kind of communication, basically here it is... without all the pitches... He not only told us to do research but, check out reviews of not only their company, but the product line as well. That's confidence not only in the company he represented, but the product line.

I did the research and found out that most of the individuals that came out to see me were telling me the truth about their product. But, the major difference was not only Michaels knowledge and honesty, but the simple fact that the product line he suggested (Trane) was without doubt the absolute best. And, the company not only did they employ honest and hardworking employees, but also had a very successful product line as well. This is mainly due to their owner Ismael Valdez's total commitment in building long lasting customer/vendor relationships, through honesty, integrity and hard work.

My wife and I made our decision and went with Nexgen... The installation which is VERY important, went very smoothly as Michael said it would. Jose (Crew Leader), Jesus and Peter were very professional, courteous and knowledgeable. They kept the area clean and picked up every scrap thus ensuring the area was left in pristine condition.

TRUST ME... Go with Nexgen and their Trane product line. Both are the best. If you want to talk to me personally, I'm in the book.

Scott Richards

K U.

12/28/2019

Jessica, Kanani, Ulyses, Raúl: Thanks for the awesome customer service and the prompt response every single time. This is an overdue review for the installation of my new HAVC. You all did an excellent job returning calls and with installation of equipment; making sure at all times that it was to my satisfaction.
I could feel the effort and dedication to do the best in the installation of the equipment. The work area was left always clean and the installation looked so neat! Not only because the equipment was new but because of all the other extras touches you added; so the finished product looked like when you put it for display.
Something I noticed was that the technicians all worked as a team trying to do their best. They were very knowledgeable and explained when I had questions. The ladies who I spoke on the phone were all nice and professional too. Excellent customer service.
The guarantees on their equipments are the best too! I will recommend NexGen, even if you are not in need of a new equipment but just to service your HAVC. This is the place to call! You will not be disappointed. Their prices are very reasonable too; including the maintenance service.

Marlon M.

09/11/2016 12:00:00 SA

Half a day for installation! Wow these guys came in like a well oiled machine. Jeff is great and came recommend from a friend. These guys are awesome, call them.

Fleta K.

9/24/2022

Perfect repair service and customer service. The technician showed up on time and completed the job professionally. I'm 100% satisfied. Will recommend this business to anyone who needs AC repair.

Calvin M.

2/20/2023

Called NextGen on a cold weekend in February to troubleshoot our furnace that wasn't working. After having a previous technician come out and unsuccessfully diagnose the problem, Patrick at NexGen showed up and solved the issue in less than 10 mins. Patrick was professional, knowledgeable and friendly. He took the time to explain things and make sure we were satisfied. Excellent service and outstanding results!

Angelica V.

9/23/2022

Our AC went out a month ago when temperatures were super high in Corona, Ca so I contacted a few companies to get quotes and by far NexGen was the most affordable and the ones who were able to install next day! We had our AC going in just one day! Also, the sales person, Randy, was very detailed and reasonable explaining the product. The installers went above and beyond making sure everything was done properly and addressed all issues and concerns. Their costumer service and attention to detail was amazing. We are pleased with their extraordinary work and highly recommended the NexGen team!

Cassandra C.

9/25/2018

NextGen did a great job. Charlie did a great job explaining everything! Although the HEPA filter that was supposed to be the bonus didn't fit and the phone calls for a yelp review - the ac works great! Job well done

JJ D.

11/08/2022 12:00:00 SA

I cannot recommend this company enough! This summer they fixed our AC and fixed a very dangerous wiring issue we had. Today, we had one of our drains back up and flood our garage. I was able to get an appointment within a few hours and the technician called me to tell me he'd be there at the start of the projected window, which never happens with these kinds of things. Rigo showed up right when he said he was and was super friendly and kind, helped us identify the problem right away and explained very clearly what was going on. He even had a tool with a camera that showed the block/sludge. We opted for the hydroflush and he showed us after what a difference it made, and told us it came with a 1 year warranty. On top of all that, he pointed out that the DIY PVC job the previous owners did was terrible and offered to fix it for us. He made it look/work 1000% better. We are so glad we went with Nexgen, and they will be our first choice in the future for all things plumbing/AC. Thanks Rigo!!

Windy M.

9/30/2020

I would recommend Nexgen when it comes to HVAC work in a heartbeat. Quotes are fair. They are super professional. They work fast!!! It was a quick two day job to replace our ducts and replace and install the HVAC system. They are amazing! Answered all our questions. Put our minds at ease. Walked us through everything. If anything was wrong they come right out and fixed it.

Mayte E.

11/28/2022

Filing a complaint with plumbing department for failing to complete job at my home since 5/9/22 permits not approved. Have a hazard at the end of my driveway since july 2022 with an open hole and a warped plywood covering it. If any damage is caused to any pedestrians or vehicles I will send the information to NEXGEN as the liable party. No contact has been made to have a resolution and have had multiple representatives supposedly elevate the issue. Spoke with Thomas on 7/9/22 for a resolution on the plumbing job and to date going on 7 months without one.

Run and look for a more reputable company because they will complete the job take yout money and ignore you!

Suzanne G.

7/18/2019

Unless you're paying for something, don't hold your breath....
Called a few days ago for semi-annual service (free per my contract). Appointment was for 9-10 am. Called them at 11 to see what was happening since email after 6pm yesterday said they would call today to let me know when they'd arrive (even though they gave me the 9-10 time frame). Was told they called me and left a message to cancel. Not sure if Nex-Gen realizes this but when a call comes to my phone, I can see the date and time and told if there's a voicemail message. They never called - I even verified they had the correct number. Then I was told someone would be here from 4-5 pm today. It's now 5:30 and no tech and no courtesy call. In the past when the tech did arrive, he seemed to do a great job. Installation seems fine. It's the lack of wanting to honor their commitment and provide free service (per the contract) that bothers me. This is not the first time. Maybe I should have someone else do the work and send Nex-Gen the bill? Will they reimburse me for taking part of the day off work when they couldn't even cancel, tell the truth or show up for the second reschedule the same day?
UPDATE--------
Literally a couple minutes after this posted, I was contacted by Customer Service and the owner to inquire what happened and to make things right. At the same time, the technician showed. The tech, Bryan did a great job, explained all that was being done and did not rush the work (he left after 7 pm). Again, impressed with the service by the techs in the field and did not disappoint.
Changed my rating to 4 stars, would have liked to make 4.5. Can't give 5 due to the scheduling problems and miscommunications. I will use them again for my A/C service. This owner does care about his company and reputation.

Grant V.

5/15/2023

Patrick H. From nexgen just tuned up and serviced our AC to get it ready for the summer months and he did a wonderful and thorough job. He explained everything he was doing and why. Makes me feel confident to use them again in the future for more service and repairs. Thank you Patrick H.

Yasuo O.

12/07/2020 12:00:00 SA

Clemente called prior to his arrival and arrived on time. Inspected the gas problem and resolved it. The gas supply line to my stove was not installed properly. He knew it was just to tighten up the threads to the supply line. He was knowledgeable and very helpful

Jerry J.

11/18/2020

We purchased a Nextgen air system about a year ago. It definitely came with a hefty price for a 1600sq ft condo. We paid aprox 12,000 dollars plus intrest for our unit at the time the sales person got me because he said our unit comes with lifetime warranty and it would be replaced if anything happened to our unit. He also stated to us that our unit would be a dramatic cost saving to us on our electric bill as our old system was outdated. So for the financing portion the sales rep was on the ball and would return calls immediately. Well my first let down was afterwards he was suppose to get back to me for estimate on duct repair and also we had a problem with the condensation pipe leaking into our furnace box. He did not respond or return my calls. Obviously I called the 800 number and they sent out technicians to fix the problem. The unit has done its job throughout the year. My disappointment was to find the lifetime warranty they offer has limitations and also come's with you having to sign up and pay a monthly fee. Also after a few years you have to pay for parts. upsetting and misleading from what the sales person told me. The sales person tells you lifetime warranty on everything and that's not the truth. My second let down with Nextgen air is my bills were 350-450 during the heatwave months and I keep my air roughly at 75 degrees. I had a technician come out for the yearly service and maintenance come out and tell me my system is borderline requiring a start assist. Thats an additional 400 dollars and that would help bring my bill down. In my head I thought that was ridiculous being that this unit only a year old. My neighbor just had a system installed by a different company same size condo and they paid 7000 for everything. When I told them what we paid the installer laughed and said basically paying for the name of the company and esthetics of the instal of the system. The AC seer rating was not the best on our system and we definitely over paid. I think if I would to do this again I would recommend for everything to be laid out and not pressured onto buying a system. I would shop around and do my research.

Tim R.

11/23/2021

life saver! My shower drain wouldn't allow any water to enter it. I thought it was just clogged. I called Nexgan for help. They had a guy at my place in 10 mins. Casey and Chris did some inspecting and figured out that I needed a sewage pump. I had no idea that was the problem. They got to work and now I have shower that works properly. Casey and Chris Shields were super knowledgeable and very nice. I would definitely recommend Nexgen to family member or friend.

Kimmy I.

09/10/2019 12:00:00 SA

Had 3 series of plumbing issues and had an opportunity to meet Ruben and Anthony. They were both nice and did a great job on our toilet and kitchen sink. Highly recommended.

Tiffany A.

5/17/2022

We called NexGen for an A/C tune-up a few weeks ago and they sent Daniel. Please note they charged us $250 for a service advertised as $88 on the website. Additionally, our unit was working perfectly fine, it was just routine maintenance. Not sure exactly what he did, but he sabotaged the unit and it stopped working shortly after. We called them to fix it and they sent another technician Jose. He informed us we needed to replace the capacitor and kickstart for $900. First of all, those parts cost less than $100 on Amazon so they charged us $800 for less than 1 hour of work and wanted the payment upfront. This service costs less than $500. They show you a fake website with inflated prices. They are dishonest with the prices and they would not admit they made a mistake with the first technician they sent and would not offer any sort of refund for destroying our unit because we signed papers. They also tried to push us to buy R22 coolant. When I informed them I am aware R427a was compatible with the unit they refused to do that because they make a larger profit on R22. My family is in the HVAC industry on the East Coast and never have I worked with such crooks that falsely inflate prices, LIE, and take advantage of people like that. And they call themselves family-run. More like take your money and RUN!! Do not call these people for service!!! I will be disputing the charge with my bank.

Janneth G.

10/01/2021 12:00:00 SA

Amazing job!!!! Called In at 9:30 AM Christy answered very sweet young lady she said she could have someone out around 12pm-1pm possibly sooner and at 10:30am Clemente called and said he would be arrive in 20min.

I had a really bad clog and clement made a call back up showed up Kevin and Juan. Couldn't ask for a better team.

Very clean guys!

Mike Z.

02/06/2019 12:00:00 SA

I recently had Air Conditioning installed with them in Costa Mesa. Charlie Scott came over within an hour of me reaching out for a bid. He was very friendly, knowledgeable, and helpful in regards to answering my questions. I told him about other bids I had gotten and was very honest about the system/products I needed. I had to get an HVAC unit, which previous companies had told me needed to be the high end slim unit, and mounted on my side yard. Charlie pointed out that my city would not actually permit this location for a unit. saved me a headache. additionally, he found a better location to place the unit to avoid noise disturbance in the bedrooms. I got a bid for the HVAC unit, a new furnace/blower, and a new water heater, since I figured I would replace everything needed at one time. He gave me an incredible deal that just could not be beaten elsewhere for all three! I was very pleased and scheduled the work for the following week. The installers came and were also very professional, clean, and friendly. they asked questions, showed me the process, and got my approval for drilling/cutting/moving things etc. before they did them. The work was all super clean and looks great. the closet that the water heater and furnace are in look amazing, and no longer appear to be a safe-haven for spiders. They put in conduit from the panel to the HVAC unit which makes the work look very professional. I have been running the heater daily for a week without any issues since installation. I am super pleased with the bid, service, and quickness of this company. The install took one day, from 8:30 or so AM until 5:30 PM. I am impressed how fast they worked. My neighbor even remarked about this since he saw their vans. He told me his install took 3 days. NexGen far exceeded my expectations, from the speed of their call back, to my bid and discussions with Charlie, to the work. Charlie still follows up with me a week later to make sure everything is going smoothly. Really glad I went with them for my HVAC needs! I highly recommend consulting with them for your job!

Linda K.

06/09/2023 12:00:00 SA

I contacted this company after finding them through Yelp and reading several five star reviews. Our plumber, Larry Acuna, contacted me in advance to confirm the appointment and introduce himself. Upon arrival, he asked me several questions to understand what the issue was (low water pressure and water not getting hot), and detailed what he was going to do to determine root causes of the issues that I was having and then provide recommendations and possible options. He was very detailed in telling me what his process was going to be, when he was going to do it and updated me on his discoveries. He was very mindful coming in and out of the house, he was intentional in telling me that he did not want to tracked dirt into the house, and wore coverings over his shoes. He went above and beyond and tested my water quality, assessed the quality and integrity of my current equipment, and then provided personal recommendations from a professional standpoint. He offered advise and guidance o. what I could do going forward to resolve the issues and future prevention. He also uncovered a separate water leak issue that we weren't unaware of and took pictures/videos of what he found underneath the house. Overall, it was a really great experience, he was very professional, honest, and seemed very experienced/educated in his trade and provided a great customer experience.

Dee L.

01/05/2022 12:00:00 SA

We had an issue with the hot water heater so we called and Lary showed up not longer after to fix the problem. He was friendly, quick, and didn't pull out a million sales tactics to get me to buy stuff I didn't need. The heater is back working again with no problems. I'd call NexGen again for any future plumbing issues. Thanks!

Donna T.

08/12/2022 12:00:00 SA

So happy. Edward is the best! I'm under contract with NexGen and have never had to use the service until this week when it's 95+ degrees in SoCal. He arrived on time, wore the booties, diagnosed the problem and was done in under 30 minutes. Contract just paid off. I can't imagine trying to get an HVAC vendor on a hot Friday night.

Shon J.

8/17/2022

Came into the office Monday morning and the thermostat was not connected to the AC. They came out and their repair tech, Adrian, was a superstar! He was very friendly, knowledgeable and spent a considerable amount of time all the while staying patient with my questions. He was able to get the thermostat reconnected and our AC is now working again, which is great because today it was 96°. I would heavily recommend next GEN, and you should definitely ask for Adrian (picture below).

Francisco U.

09/07/2021 12:00:00 SA

Benny and Terrance came out to my house and performed a deep clean of my HVAC AND Informed me on some problems with my AC. They performed a good job and were very professional. Pleasure to have them.

Chanel L.

10/17/2018

After reading my review, I was contacted by the owner who was very eager to discuss what had occurred and to take any measures he could to remedy the situation. He presented me with several different options the very next day and I am happy to report that we have reached a mutually satisfactory agreement.

Jonathan D.

10/31/2019

James came out to repair a unit at my rental in Irvine. He was very professional and informative when it came to diagnosing the problem and was very patient answering my questions while doing a great job explaining it in a way I could understand.

He was quick to get the job done and when I asked for a discount he went and got it for me from his management. James was awesome and I would highly recommend Nextgen if you are looking for an HVAC repair.

Tina C.

11/21/2020

Zachary T. was my NexGen technician for two service calls this week, one for my heating system interval maintenance and the other for an AC issue that coincidentally arose. He was most professional, courteous, and knowledgeable of the scope of work involved in each respective service. Zachary provided before-and-after photos of the work he performed, something that I believe any consumer would appreciate. I would highly recommend signing up for their interval maintenance service to ensure your heating, AC, and water heater systems are performing optimally and with an eye toward defraying the cost of replacement and/or prolonging the life of each system. I would encourage anyone who is searching for a solid, reputable company to call NexGen.

Marc R.

6/28/2020

After seeing the commercials on TV and reading all the positive YELP reviews I thought I'd give Nexgen a try. I'm glad I did! Very professional team of people. They serviced my units on time - thorough inspection - and a comprehensive summary from the tech. I trust them so much I bought into their annual plan. I had a miserable - god awful experience with Rightime - they are the worst in the business - trust me!! Nexgen is all about quality.

Annie L.

07/02/2021 12:00:00 SA

Marc was extremely knowledgeable and helpful in the replacement of our 2 new HVAC systems. He took the extra time to explain things in detail when questioned and helped us find the best deal!! Our previous quote from another company was $10k more and nowhere near as knowledgeable. Marc even threw in some Angels tickets!!! =)

Crystal S.

2/20/2020

Our home was built in 1914. Yes, 1914! And having anyone work on it brings considerable anxiety...will things go wrong?...will things be made worse?...will they break something? I called about 4 different companies and all were pretty comparable in price, but Nexgen reviews were just a bit better. We couldn't be happier with our choice, the guys who came were EXCELLENT. Ulysses, Tony, Walter and Andreas worked as team to get it all done in just two day's! Pretty miraculous. They worked efficiently and kept every thing neat and tidy. They did such a beautiful job on this old house. And the system works flawlessly. It's only been a week, so I really want to update this review in a years time to follow up on the system. T

Kelli W.

4/21/2021

Roger and Shawn are the best! They came on time (actually called and asked if early was ok ), were so polite and explained everything to us along the way. We scheduled a basic tune up on our AC but ended up needing a bit more... they gave us a fair price and worked quickly. Would highly recommend and definitely use again.

Niki G.

05/06/2021 12:00:00 SA

Highly recommend this company! They were very professional and were able to complete the job quickly and efficiently. Went the extra mile to make everything look nice. The technicians were so nice and are all employees of the company- not subbed out-
big plus for homeowners. We felt comfortable with them being in our home, sometimes that's not always the case with some of these places. Manager followed up with us once the job was completed. Very happy customer! We installed heat and A/C to a home that had old wall heaters/ACs. Financing was very easy.
Couldn't ask for a better company. If your searching through ads and trying to figure out who to use, definitely give these guys a call!

Sean B.

2/26/2021

In response to the owner's comment on my review, I am not happy. Please do not patronize me in such a manner or put a spin on things, that are not true.
If you read through my text message screenshots, you will see how that the owner asked me numerous times to update my review. After the miserable experience with this company, I told the owner to just refund my money for the fraudulent service call (one that I would have disputed and win with my credit card company if they hadn't refunded it) and he'd never hear from me again.
They could have simply refunded the money and that would have been that.
But....that wasn't good enough for him. He pushed and pushed and pushed to make sure I updated my review. I did not want to, but he was adamant about it. In subsequent emails after these screenshots, he urged me twice more to make sure you update your review. This was all while he was defending his tech that tried to screw me over.

So, I did.

Now he is unhappy that I did and is wanting me to pull it down.

You read the details of the review.
You look at the invoice.
You look at the screenshots showing him defend this tech's actions.
You read how the only thing he cared about was the bad review.

You tell me if this sounds like he is a good tech that made an honest mistake, as the owner claimed, or if this is the status quo for all of their jobs, but they came across another contractor who is very familiar with the operations and function of HVAC systems and wasn't going to be railroaded by their shady business practices, sales techniques and insane price gouging.

So no, Ismael, to answer your statement, we did not come to an understanding and I was not/am not happy with the services rendered. I want to make sure that is explicitly clear, since apparently you somehow misunderstood that.

Mike M.

7/18/2021

We had a drain issue on our third floor deck for a year. In a new house and we had the builder and other people come by to try and fix and it never got any better. We called NexGen and Clemente came In less than an hour (we said it was not an emergency but they reacted immediately regardless). He was friendly and brought a few solutions to the floor and within 15 minutes had it completely draining perfectly. The drain was literally filled with concrete from the construction. He was amazing.

Shortly after, the NexGen owner Ismael (Ish) called to make sure it was working well. Wow truly amazing service.

I highly recommend NexGen for any service. Prompt, efficient, very resonably priced and just great old fashion service.

Mike B.

11/03/2020 12:00:00 SA

Had a technician come to come without a mask, or any protective gear. His response was this pandemic is fake so I told them to leave and I called the company and spoke with Ismael the owner this guy conducts business very poorly. Can't understand what he is saying and is very short. He also mentioned well that is true about the pandemic being fake. Please stay away from this company rhitetime air is MUCH BETTER

Mel G.

7/21/2018

I called nexgen the day our A/C broke they were able to come within 2 days.. not like any other companies that couldn't give us an appt until next week. John came and he is super nice!! He came inside our house wearing a shoe cover. And within 10 minutes our A/C is working. We are so thankful to have our A/C working especially knowing that the upcoming week is going to be hot. Thanks!!

Kimberly A.

1/29/2023

Would like to thank Alfonso and Clementine for coming to resolve a plumbing situation yesterday.
They arrived on time and were very polite.
Alfonso had flushed out my tankless water heater and removed all the build-up. They put the camera down the sewer line, and cleared a clog from the shower drain.
Appreciate their time.

West C.

11/04/2021 12:00:00 SA

This company and specifically Zachary England are the BEST. Zachary is worth his weight in gold because he is HONEST and hardworking. When it comes to HVAC, honesty is the most important thing to me and Zach has it in spades plus he is deeply knowledgeable. Would recommend Zach in a heartbeat for anything HVAC related!!

Alan O.

2/28/2018

After less-than-satisfying experiences with other service companies, I decided to try Nexgen based on Yelp reviews and their advertising on KTLA/tv. The tech was delayed because he was on an unexpectedly challenging job, but we received several apologetic phone calls from the company, rescheduling and assuring the technician would arrive sooner than later.

Jeff Larson, a senior technician with the company, arrived at the rescheduled time as promised, despite some nasty traffic. He admired my fishtanks when he entered (that automatically scored him some points), spent a few minutes discussing with me what we needed and what he was going to be doing during his service visit. Past techs changed the filter and went up into the attic for about 30 minutes. Jeff was here for at least twice that amount of time, checked the condenser outdoors, inspected and adjusted some of the ductwork, and took numerous photos which he shared with us. There apparently are some issues with the installation of our A/C and heating unit (the contractor apparently used strategies more appropriate for a commercial institution versus a residence), but otherwise our unit passed what I think is a pretty thorough safety check. Jeff also took the time to show me how to clean the condenser myself with simply a garden hose, gave me specific recommendations on filter replacement, and discussed options for a new thermostat.

I'm pretty certain he would have been happy to collect the fee for the currently advertised special, but he did offer the Nexgen Club which ensures a return visit to do any necessary maintenance before the weather starts getting warm. For a bit over $200 for two (2) service visits, it's a good price for good quality work for which I gladly signed up. I'm pleased to offer my recommendation.

Peter E.

12/15/2021

Our heating unit would not turn the week before Thanksgiving, so we called NexGen to come out and service it. They repaired the unit which is only 3 years old and recommended tried to upsell putting in a air filtration system in our attic at a cost of over $1,000 to extend the life of our basically new equipment. A guest with a newborn and 1 year checked in to see boat parade and the furnace would not turn on and the check filter message came on. It's 41 degrees and the mother is freaking out. Called Next Gen at night got an answering service, said they would not it's an emergency but office closed for the night and they would call me in the morning. They did not call me, so I called them. Excuses we were too busy to call you. What kind of service commitment is that to your customers. You just serviced the unit so it would be ready for the winter, less than a month later it does not work. After pleading they offer someone can come out 6-8:00pm. I explained Xmas boat parade starts tonight your tech would not be able to get onto Balboa Island at that time.

Ask for owner nope he's busy. Humm an owner would want to know and brain storm issue maybe call his tech who did repair and call me back with some options. Telling me we can come tomorrow and a new Born can brave the cold is not a solution. Hung up made a call and the other firm will be there in an hour .. that rearranged something.

Monica M.

08/07/2023 12:00:00 SA

The customer service was great. I called for an issue with my AC unit in the middle of a heat wave, and they were able to come out the next day. Tim and Michael were punctual, communicated the diagnosis well, and answered all our additional questions. They made it very easy to assist us in our decision on what repairs we needed done. The repair was also affordable, so we were able to join their membership program that offers general maintenance at a monthly price of around $30.

J S.

06/07/2023 12:00:00 SA

I called Nexgen to take advantage of the tune-up special for my A/C tune-up/furnace before summertime, that process has been easy and quick every single time. I was scheduled the next day.

Nexgen technician, Art Ramos, came by to complete the tune-up. What can I say, Art was knowledgeable, professional, and friendly. He took the time to explain what he was doing and got the job done. Because of this I will continue to use Nexgen. Thanks Art.

Jennifer G.

09/01/2016 12:00:00 SA

My husband and I have been shopping around for air conditioners. All the quotes we got and the service weren't that great. When Jeff came out to provide us a quote, he was so friendly and helpful. He took his time to explain the process of the setup and the quote process was super easy.

Jeff was so great! He puts the time in and has great customer service! I recommend everyone to get their quotes from him! You're not going to regret it!

Jade C.

08/07/2023 12:00:00 SA

NexGen is an amazing company! Technician Raymond V.found the problem with my kitchen sink and fix the problem the same day. He did an awesome job. He's very professional and well educated with plumbing. I would highly recommend NexGen plumbing to family and friends. Thank you again Raymond V!

Kristi G.

08/09/2023 12:00:00 SA

The technician who arrived was Raymond Varela .Raymond was very genuine with the explanation of the problem ,he helped me understand what needed to be done and why. Very professional and quality work was excellent. I Was very satisfied with the work done in my master bathroom and kitchen by this technician. I appreciate his knowledge and experience In his service provided. Thank you NexGen and Thank you Raymond for quality of service .

Lynn L.

2/26/2016

Nexgen installed a replacement forced air heater in my apartment with amazing speed. The salesman, Jeff, wrote a contract in the morning. The equipment arrived within 2 hours and the installers were there to put in in another hour. They put in a new thermostat, worked cleanly and efficintly and were done that afternoon. It was a positive experience and most appreciated.

Matt P.

09/05/2019 12:00:00 SA

My mother-in-law's AC stopped working during our visit but it started again the next day. Nexgen sent out James Joyce and Josh Deleon and they checked the system and told us it was due to Edison doing rolling outages during heat wave (stooopid us!). Didn't charge us for the service call. Thank you Nexgen

Wayne K.

11/04/2017 12:00:00 SA

OK, so Ismael (the owner) called me and took full responsibility for the issues. His response was to order and install the filter as promised. The installation was completed quickly, and around my schedule. This made me HAPPY. Ismael also gave me a free year of maintainance for my troubles. This made me HAPPY too.

All work has been completed to my satisfaction and the system is working perfectly! This makes me VERY happy.

Summary of my experience:

1) I was (and still am) upset that the system was not FULLY OPERATIONAL on the first visit! The NEW system was blowing hot humid air. It did NOT cool down after a couple of hours as the installers had suggested. So I called NEXGEN and explained that I was a NEW customer and that the installers must have done something wrong. Nexgen SHOULD have sent a technician out THAT SAME EVENING to fix the wiring mistake the installers had made! The inside of my home was 88 degrees and HUMID!

2) Ismael took full responsibility for his lack of follow through for himself and his crew. This is an owner who wants to make sure that his systems are installed to the satisfaction of his customers.

3) The prices are REAL. It was a good price, and they did not try to bait and switch or upsell me.

4) Did I get the everything I expected with this purchase? NO. But that is on me. I was expecting them to clean my ducts, provide new register covers, a new filter box and filter. I got what I paid for, and everything which was written in the contract. Everything works, and it works WELL.

My advice: If you want a good HVAC system for a good price, call NEXGEN. The prices are as advertised. But make sure to INSPECT the paperwork. Don't EXPECT something, and then be disappointed that you don't receive it. Like I said, That was my bad, but Ismael eventually came through and made it right.

The only reason they receive a four star rating instead of five is because they did not get the system working the first time! The installers spent a good 9 hours here, and could not get it to cool...and then they LEFT! They tried to diagnose the issues over the phone, but they were not willing to come out and fix it THAT evening.

Ismael, I would only wish that your crew would have come out THAT EVENING to fix my system. Could you imagine purchasing a new car and driving it off the lot, only to have it break down? Then you call the dealer and tell them that you broke down 3 miles away from the dealership. Oh sorry, call my service department tomorrow and SCHEDULE an appointment to bring the car back in!

Anthony D.

3/25/2023

I called NextGen for a clogged drain in my bathroom sink and was quite pleased with the overall work. The work was done quite fast, in and out in about 1 hour with a drain inspection. Larry Acuna was the person who serviced and inspected the drains in the crawl space of my home, and was friendly, professional, thorough, and patiently explained the condition of the drains. My home was built in the 1950s, and the drains are original with cast iron and galvanized piping with ABS piping as patches here and there. I will have a follow up with him on Monday for a more in depth inspection of the drains to get more options for a longer term solution. Overall I would recommend this company to others.

Jose C.

08/01/2021 12:00:00 SA

Thanks for sending Sal out to give me a second opinion on why our system was having issues. Besides just inspecting the system, he was making sure all the connections were secured and explaining to me what were causing the systems we were experiencing. After the advice and small maintenance, we haven't had issues since.

This was a way experience that our last one, from a different company, where not enough explanation was giving and they didn't even noticed the lose connections during the diagnosis.

Rick E.

05/04/2021 12:00:00 SA

Had NexGen install complete heating and air conditioning system two months ago. Although the AC was working fine, we needed a new system installed before summer. Our son has a severe heat allergy, and a reliable AC system is a must.
The first time we tried to use the AC, it did not work. It took three days to get the AC running properly.
Now the AC has gone down again! We were told it would take three days before someone can take a look at the system.
We will probably have to get a hotel room just to have AC that works.
Great service until they get your money.
Avoid if possible. Could not be more displeased.

Laura I.

4/30/2021

We scheduled a tune-up for our HVAC with NexGen 3/30/2021. From that service found out that our 12 year old HVAC was in need some repairs and maintenance, as it had never had any major issues prior. Roger ran some very detailed diagnostics, and we received detailed photos of measurements and photos our HVAC system and its components. Roger offered various levels of service (low, mid, high), and explained the pros/cons of each level with no pressure to purchase, no heavy sells tactics. On 4/14/2021, NexGen came out again to perform the repairs we scheduled. The repairs on 4/14 were done by Roger & Ryan, who were on time, very professional & friendly. The measurement photos attached to this review (received from NexGen) show a dramatic improvement between the before/after. When we contacted the office, either by email, phone call, or text, we received very prompt and friendly replies every time. An overall excellent experience!

Raj R.

2/25/2022

Chris De Shields was an excellent Supervisor who explained everything thoroughly. We opted for the equipment and service that matched our needs. The install and post installation follow up by Chris was outstanding. I highly recommend them for a timely service, and for a clean professional install for a tankless water heater.

Gloria A.

09/02/2018 12:00:00 SA

My thermostat went out on my air conditioning, i googled companies and decided to call Nexgen Air. It was a late Thursday evening close to 6.30 , The receptionist who took my call was very friendly and listened to what I had to say. She asked me what times were good for me to have some one out and i let her know and asked if possible if some could be out the following day which was Friday, she made me feel comfortable that someone would be. That Friday afternoon she called me and let me know the technician was on his way and should be there by 6pm. My door bell rang ten mins before 6pm. It was the techican Alfredo, he introduce himself and was very assuring he do his best to find the problem. He made sure to check out every angle of possibilities and found one problem was a fuse in the furnace that had blew. Alfredo replaced that for me as well as showing the bad fuse to me and where it was in the furnace, Alfredo also took his power tester and found out that my circuit breaker for the A.C. is bad, not producing enough amps.and made me aware that I was not getting enough power to turn the actual fan on. I felt confident that Alfredo was honest and caring enough to check out everything for me at this time , I would recommend Alfredo and Nexgen Air to a neighbor or friend.

Ann T.

08/07/2022 12:00:00 SA

Power outage blew our zone board and after consulting the electrician and NexGen tech, they sent in the specialist, Tanner. He diagnosed the problem, ordered the replacement parts and double checked everything as he went along, answering all our questions. David and Maria were very helpful as well on the project.

Cissy T.

12/17/2021

The responsiveness and explanations of the repair
professionals that I experienced last year was excellent. My experience with what I'll refer to as the administrative staff was a little different. Last year I, 3 to 4 days after I had paid a significant amount of money for the work that was done, promptly when I was asked by the technician at my house, I received a several emails and phone calls about payment due. That was a little concerning at the time because I had handed NexGen's repairmen a check for over five figures and here, 4 days later I was told my financial responsibilities were outstanding. After a day or so the administrative folks were able to determine that I had paid in full. However, here we are in December 2021 and apparently I have recently learned from
A third-party permit outfit that I was supposed to arrange/schedule for this company to come and complete testing that is referred to as HERS testing. The significance of it being nearly a year later is that this third- party entity has contacted me no less than six times over the year, even to the point of coming to my house unannounced (probably trying to help me out) and I almost called the police on them because I knew nothing about this company. I had no notification from Nexgen that contacts other than NexGen were to perform service at my house, for which I had paid Nexgen. I thought the permit stuff was done/finalized, because NexGen never told me
otherwise and yet I have received a letter in the mail from this third-party company indicating that my permit is in jeopardy, if I do not allow them access to my house. The interesting thing is that I called NexGen about this the day of unannounced third-party visit, and a woman, I believe in the Permit department, whose name I didn't capture, told me she hadn't heard of that company. She didn't offer to check and get back to me. She just told me she didn't know them to be affiliated with the work done at my house.

In this regard, Nexgen dropped the ball because this is something that could have been performed months ago, but because I thought I was being harassed by some fraudster in the making, I didn't respond to their phone calls. So there are some instances where NexGen service is great and there are some opportunities for NexGen to improve.

Tim W.

3/17/2021

Thanks NexGen for making my heater work better. Darryl came out, arrived on time, opened up the unit, did some tests and replaced some parts. We turned it on and everything works great!

Tim C.

11/11/2021 12:00:00 SA

NEXGEN stepped up and contacted me with both a quality engineer and lead technician. We were able to come to an agreement and I ended up with a new AC system. The install team did a great job, very nice guys and were very respectful of my house. I'm signed up for the 3 times per year visit which covers the AC and plumbing inspections, and an AC filter change. Hope all is well going forward.

Ali R.

9/26/2019

Can i add more stars? 10. I'm always surprised thinking I got the best and then you send somebody that's just as great. You have excellent qualified staff here! I highly recommend you guys.

SHANE GETS A 10 out of 5. Lol

So I hear you'll be adding Plumbing to your repertoire of services. I am anticipating the service technicians to be as awesome as the service Techs on your heating and air conditioning side. Keep I mind, Those are some big shoes to fill! I'll be calling for a free inspection and look forward to seeing what you can provide the prices and quality.

I highly recommend the heating and air conditioning system too many others in my community.

Vinny H.

10/28/2019

Called on Saturday morning for some ac service. Spoke with Liz and she was very friendly and said she could have someone out to me on Sunday at no extra charge. I told her if there are any cancellations please call me so we could get it fixed today. She did in fact call me due to a cancellation and got me scheduled for Saturday afternoon. I met with Jose who was great and very knowledgeable. He gave me a number of options after trying to diagnose my unit. After I told him what I wanted to do he fixed my ac within an half hour. I am very pleased with the service and a professionalism of this company and would reccomend them to anyone.

CHUAN C.

02/11/2019 12:00:00 SA

I have no hesitation to give NexGen Air Conditioning a five star rating and highly recommend this company for your air comfort needs.
Due to the need of replacing our aging central AC system I contacted several air conditioning companies for advice. At the end, Nexgen had won our contract because of Gary Fisher, Nexgen's project manager, gave me the impression that Nexgen would be the most knowledgeable and reliable company for the project. Gary suggested an appropriate system based on the size of our property and designated a short turnaround time. He was always punctual, professional, and thorough during the several meetings that we had. Nexgen uses Trane's AC system which is rated number three by Consumer Report, and carrying a better than normal warranty. Their installation team was technically competent and knowledgeable. They suggested and installed two additional outlets and enlarged a ventilation port to balance the air flow for the new system. This modification hence eliminated some dead spots that the old system could not reach. The team worked professionally and efficiently, kept their paths covered each day and performed a thorough cleanup at the end. All the equipment and ventilation pipes in the attic were orderly suspended and allowed ample air flow. At the conclusion of the project, their Accounting department was also very flexible and accommodating. All and all, Nexgen is a fantastic company that I have had the pleasure to work with.

Soph L.

10/02/2022 12:00:00 SA

Our AC went out during one of the hottest weeks in LA. We had another company come to take a look and they said we just needed a new thermostat but didn't offer a solution to fix or come back to install it. So we called NexGen. They had availability the next day for a diagnostic which they charge for. But if you use their services they waive the fee. We recently had construction done on our house and never got the AC unit cleaned so it was super dirty and needed more refrigerant. Long story short, Roget explained everything, took photos in our attic for us to see, walked us through what he recommended, and got it up and running in the same afternoon. He wore foot coverings into out home and gloves to keep the house clean. It wasn't the thermostat at all. Luckily I can still return the one I bought.

Isabel B.

7/21/2021

Ruben great person who came to check our a AC because it was not cooling well.
He was able to find out way it was not cooling well

Thanks for the support

David I.

6/30/2020

So we had bad air flow going into our master bed room the worst place to have bad airflow in entire house but that was missed by the previous NexGen installers. We had a couple guys come check it out and until Travis came out to tell us that the duct work was bad and we needed a new run directly to the bedroom that'd be the only way the room can cool down. Then when Jesse and Wyatt care in to do the work that's when the air started kicking properly. They installed a new run with minimal mess ( which is much appreciated) both Jesse and Wyatt showed great professionalism and knowledge in their respective fields. Jesse pointed out some bad gaps in the system that should and could have been caught by previous installers but this was causing us to also lose cold air into the attic. Jesse and Wyatt corrected the previous Nexgen installers mishaps. I'd request these guys any day of the week. #theirworkisclean

Tamir T.

11/30/2020

We had our heating go out and had Marcus from nexgen check it out. He was courteous and explained the process from start to finish so i understood the technical aspects of my furnace. He resolved my issue and since it was an older furnace gave me an idea of maintenance that will most likely be required going forward. Five star service.

Tim M.

01/10/2019 12:00:00 SA

I needed a quote for having my air conditioning recharged. I'd seen a billboard out by Palm Springs for Nexgen Air and decided to call. Their Yelp reviews were also impressive, too. They gave me a great price for a A/C and heater inspection. The tech, Ruben, was on time, very professional and did a great job at explaining what my older system needed. I really appreciated the great customer service! 5 Stars.

Tiffany E.

3/22/2023

We had Dylan come out to take care of our backed up sink and he was very easy going and professional. He took care of the issue and price was most definitely fair (we have had our fair share of being taken advantage of). When you have a plumber that doesn't only make it about business and work it makes it that much better.

lauri w.

8/14/2018

We had a wonderful experience with Nexgen .
John came out and explained everything, he was very helpful,
and he sure knows his stuff. The work was completed without any problems by 3 hard working guys on a very hot day ! They were all very friendly and nice. We had a very pleasant experience and would highly recommend them.

Aly L.

9/28/2019

James was amazing! He knew exactly what was wrong right when he walked in the door. I installed the new Nest Thermostat myself and tripped something. He knew exactly what and fixed it in a matter of minutes. Thanks James and thanks NextGen, I will be calling you guys again if I am in need of anything!

Lela S.

6/26/2020

We needed to have someone put in a garbage disposal, Clemente Valencia showed up same day, called 30 minutes earlier than his scheduled appointment to see if he could come earlier, I would definitely recommend Clemente, he's helpful, knowledgeable and very professional.