Michael I.
07/06/2023 12:00:00 SA
Mr. Rodgers Neighborhood Plumbing recently took on a job at my house to replace an aging tank water heater with a modern, tankless system. They also swapped out our regulator and main shutoff valve and arranged for a permit from the city of Oceanside.
The technician, Eric, was prompt to arrive but had a somewhat gruff demeanor. The job ended up taking considerably longer than anticipated, which was frustrating. Unfortunately, the work was not executed as expected, and we discovered some issues after the initial service.
Upon calling their main line to express my issues, I was greeted by Megan. She was absolutely exceptional, demonstrating the kind of attentive and empathetic customer service that truly impresses. Megan promptly arranged for the owner, Jake, to come out and inspect the job.
Jake was thoroughly professional, clearly demonstrating why he's at the helm of this business. He remedied all the issues swiftly and effectively, leaving us with a perfectly functioning, high-quality plumbing system. We were so relieved and truly impressed with the high level of service that Jake provided.
I was delighted when our plumbing system passed the city inspection with flying colors, which is a testament to the quality of Jake's work. It's a relief to know that behind every service, there's a company willing to listen, adapt, and ensure their customers are 100% satisfied.
While our experience with Mr. Rodgers Neighborhood Plumbing started off rocky, the resolution was top-notch. It's heartening to find a company that truly values customer satisfaction, a trait that seems all too rare these days. Despite the initial hiccups, I would recommend them to others, just based on the incredible post-service attention we received.
Thank you, Mr. Rodgers Neighborhood Plumbing, for standing by your work and ensuring our satisfaction!