Overall, my experience with MH was a good one, and almost great.
MH first came out because my water heater and garage door had suddenly and inexplicably stopped working. Despite my flipping the fuse switches on both, it made no difference.
MH arrived at their stated time. Merat (the owner) almost instantly diagnosed the problem: I had left something plugged into the outdoor plate and water had gotten in there, tripping the failsafe. (He didn't make me feel TOO much like a moron!) Having diagnosed the issue, Merat replaced the outdoor switch - without charge - with something more waterproof.
Since MH was already at my house, I decided to get a quote for some more work I needed done: Installation of several new light fixtures throughout the house, plus a new light installed in my laundry closet.
MH's crew arrived on time for the light installation, and were very nice.
Pros:
-Timely
- Quick
- Dependable
- The work was high quality
Cons:
- Merat's crew weren't really think outside the box kind of guys (e.g. not problem solvers). In one case, they complained that the new kitchen island lights' parts didn't make sense, and they weren't sure they could install them. I calmly (and somewhat drily) said I believe in you, and lo and behold, the lights got installed. Similarly, one of the two crew members saw the long rope-like cord of the new kitchen table pendant light, and said Can you return this to the store? The cord is too long. I was the one who went to the reviews of the light online, and read one review describing the reviewer's electrician's installation. Lo and behold, MH's crew was able to cut the cord and figure it out. But only after my prompting and reassurance (and no, I wasn't going to return the light!!)
- After MH's crew left, I discovered a noticeable chip on the new glass pendant light in the kitchen. Do I know for sure that MH's men damaged it? No. Which is why I didn't complain about it. But the crew said nothing about any existing damage when they took the light out of the box (and they sure were vocal about other things!), which is a bit conspicuous.
- MH made a bit of a mess in my house, and didn't fully clean it up, nor replace things they had taken out of my laundry closet. There was plaster dust all over the place, and they could have done a more careful job cutting the larger hole for the light plate. They also refused to do anything with the boxes the fixtures had come in.
- MH's crew didn't wire the new laundry closet light correctly, because the next morning, it stopped working. A crew member did come out promptly the next day to fix the issue (taking nearly 2 more hours), and did so without further charge or complaint, so all's well that ends well.... But, this did erode my trust a little in their work.
All in all, I would use MH electric again, and would recommend them, because I do feel the pros outweigh the cons. But there's always room for improvement!