Ryan M.
11/12/2017 12:00:00 SA
[UPDATE]: After posting the initial review, got a quote through email as well as a phone call and text. Got a very reasonable price and was able to schedule the job within a few days. Horatio was excellent and finished the work in a timely manner. They made good on the project within reasonable cost, which brings the review back up to 4 stars.
After all of the great reviews, was disappointed by the service response I received.
I had two projects to scope out, and first, it took a couple of days to get a hold of him and coordinate a time for him to come over to scope out an estimate. He doesn't respond to texts, but is more responsive to voicemail, or better yet if you catch him live on the phone.
When the home visit occurred, he was on time. Upon entering, I politely requested that he take his shoes off (it's a carpeted home), and he paused and gave me a funny look. Later, he revealed that he would like for his workers to wear shoes while going up ladders for their safety. No problem, I said. This, however, was a counter to customer first thinking. If I were a service business, I would first attempt to problem solve to accommodate both needs. One could be to either wear work booties over shoes that's so common nowadays with contractors and home delivery staff. Another would be to lay down cardboard or a plastic runner along the carpet. Knowing the amount of homes in the area that have carpet (and clean conscious owners = ), I assume this would be good to consider.
After the home visit and the estimate, he was supposed to email me a quote. I even texted him immediately after he left to ensure that he had the correct email address. Again, no reply.
It's now five days later, and after repeated texts and a voicemail, again, no response. I set aside time to be home for the inspection, which is tough for someone that works in SF. If you are particular about responsiveness and diligence, I would avoid.